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Home My WebLink About69-22 RESOLUTION❑� s4vFvr c y • Jil.•''il . •iiaa J -0NA r. Pa=�S 113 West Mountain Street Fayetteville, AR 72701 (479)575-8323 Resolution: 69-22 File Number: 2022-0180 CENTRAL DISPATCH RETENTION PACKAGE: A RESOLUTION TO APPROVE A RETENTION PACKAGE FOR CENTRAL DISPATCH CENTER EMPLOYEES, AND TO APPROVE A BUDGET ADJUSTMENT WHEREAS, the City of Fayetteville has twenty-six dispatch positions to cover all City operations; and WHEREAS, dispatchers have a difficult and demanding job and they serve a critical and vital role for all City services and our community; and WHEREAS, these positions have seen high turnover and extended vacancies and the Police Department proposes to offer shift differential pay, longevity pay, certified training officer pay, and bilingual pay in the amounts shown in the Summary Expense Report attached to the agenda memo to attract and retain highly qualified dispatchers. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section 1: That the City Council of the City of Fayetteville, Arkansas hereby approves the proposed retention package for Central Dispatch Center employees in the amounts shown in the Summary Expense Report attached to the Police Department's agenda memo. Section 2: That the City Council of the City of Fayetteville, Arkansas hereby approves a budget adjustment, a copy of which is attached to this Resolution. PASSED and APPROVED on 3/15/2022 Page 1 Printed on 3116122 Resolution: 69-22 File Number.' 2022-0180 Attest: R K .� Kara Paxton, City Clerk Treasurer ";;Nlr ON CC��,Ci►�� ►111ir1� Page 2 Printed on 3116122 City of Fayetteville, Arkansas 113 West Mountain Street Fayetteville, AR 72701 (479)575-8323 Text File File Number: 2022-0180 Agenda Date: 3/15/2022 Version: 1 Status: Passed In Control: City Council Meetinq File Type: Resolution Agenda Number: A.9 CENTRAL DISPATCH RETENTION PACKAGE: A RESOLUTION TO APPROVE A RETENTION PACKAGE FOR CENTRAL DISPATCH CENTER EMPLOYEES, AND TO APPROVE A BUDGET ADJUSTMENT WHEREAS, the City of Fayetteville has twenty-six dispatch positions to cover all City operations; and WHEREAS, dispatchers have a difficult and demanding job and they serve a critical and vital role for all City services and our community; and WHEREAS, these positions have seen high turnover and extended vacancies and the Police Department proposes to offer shift differential pay, longevity pay, certified training officer pay, and bilingual pay in the amounts shown in the Summary Expense Report attached to the agenda memo to attract and retain highly qualified dispatchers. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section 1: That the City Council of the City of Fayetteville, Arkansas hereby approves the proposed retention package for Central Dispatch Center employees in the amounts shown in the Summary Expense Report attached to the Police Department's agenda memo. Section 2: That the City Council of the City of Fayetteville, Arkansas hereby approves a budget adjustment, a copy of which is attached to this Resolution. City of Fayetteville, Arkansas Page 1 Printed on 311612022 City of Fayetteville Staff Review Form 2022-0180 Legistar File ID 3/15/2022 City Council Meeting Date - Agenda Item Only N/A for Non -Agenda Item Chief Mike Reynolds 2/23/2022 CENTRAL DISPATCH (260) Submitted By Submitted Date Division / Department Action Recommendation: Staff recommends approval of a resolution for a retention package for Central Dispatch employees and a budget adjustment in the amount of $69,576. 1010.260.2600-51xx.xx Account Number Project Number Budgeted Item? No Budget Impact: Current Budget Funds Obligated Current Balance Does item have a cost? Yes Item Cost Budget Adjustment Attached? Yes Budget Adjustment Remaining Budget General Fund Project Title $ 69,576.00 $ 69,576.00 $ 69,576.00 S _ I V20210527 Purchase Order Number: Previous Ordinance or Resolution # Change Order Number: Original Contract Number: Comments: Approval Date: CITY OF FAYETTEVILLE ARKANSAS MEETING OF MARCH 15, 2022 TO: Mayor and City Council /A THRU: Mike Reynolds, f y , Chief • Police FROM: Kathleen Stocker, Dispatch Manager DATE: January 26, 2022 CITY COUNCIL MEMO SUBJECT: Staff recommends approval of a resolution for a retention package for Central Dispatch employees RECOMMENDATION: Staff recommends approval of a resolution for a retention package for Central Dispatch employees and a budget adjustment in the amount of $69,576. BACKGROUND: The Central Dispatch Center is a 24-hour, 7-day a week operation, which answers all 911 calls for the City of Fayetteville. Our telecommunicators serve in a demanding profession, and they answer approximately 155,000 calls per year for all city services. They are a vital link between our community, our firefighters, and police officers; they are our unseen first responders, our critical lifeline, and they are always available to answer the call. Our firefighters, police officers, and community's safety is dependent on telecommunicators' commitment and devotion to their profession. The City of Fayetteville has twenty-six dispatch positions to cover all city operations; it takes a minimum of six months to train a dispatcher. Since January 2021, the Fayetteville Police Department's Central Dispatch Center (CDC) experienced an unprecedented turnover rate. In 2021, CDC experienced 52% turnover; the prior three- year period averaged 18% turnover. In the last year, CDC has received a decrease in the quantity and quality of applicants who are interested in becoming a telecommunicator for the City of Fayetteville. In 2019, the average time to fill an open dispatcher position was 22 days; that average time soared to 3 months in 2021. DISCUSSION: Central Dispatch Center telecommunicators' have a difficult and demanding job, and they serve a critical and vital role for all city services and our community. If approved, these incentives will become effective when the 2022 Employee Compensation Pay Plan is implemented. Mailing Address: 113 W. Mountain Street www.fayetteville-ar.gov Fayetteville, AR 72701 The combined problem of high turnover and a decreased qualified applicant pool has resulted in a number of extended vacancies in the dispatch center, leading to employee fatigue, burnout, and increased hiring costs. To address these issues, FPD proposes to offer the following incentives to attract and retain highly qualified dispatchers: • Shift Differential Pay • Longevity Pay ■ Certified Training Officer (CTO) Pay ■ Bilingual Pay BUDGET/STAFF IMPACT: Funding for the $69,576 budget adjustment would come from unreserved general fund balance for Fiscal Year 2022. Future funding for Central Dispatch employee retention incentives will be addressed with our annual budgeting process. The Central Dispatch employee retention package will have no impact on the approved number of full-time equivalent positions. Attachments: Summary Expense Report Retention Pay Number of Dispatchers Annual Expense Shift Differential Pay • $1.50 per hour 13 $48,530 Longevity Pay 10 $13,162 Certified Training Officer (CTO) Pay • 2% for active CTO's 4 $4,082 Bilingual Pay • 2% increase 4 $3,801 Total Retention for Current Staffing 1 $691576 City of Fayetteville, Arkansas - Budget Adjustment Form (Legistar) 3 Errors Budget Year Division Adjustment Number CENTRAL DISPATCH (260) 2022 /Org2 Requestor: Mike Reynolds BUDGET ADJUSTMENT DESCRIPTION / JUSTIFICATION: Retention package for Central Dispatch employees. This package is needed to attract and retain highly qualified dispatchers. RESOLUTION/ORDINANCE COUNCIL DATE: 3/15/2022 LEGISTAR FILE ID#: 2022-0180 Hovy 3lack� 2/23/2022 2:52 PM Budget Director Date TYPE: D - (City Council) JOURNAL #: GLDATE: 3/15/2022 CHKD/POSTED: TOTAL 69,576 69,576 v.20220113 Increase / (Decrease) Proiect.Sub# Account Number Expense Revenue Project Sub.Detl AT Account Name 1010.260.2600-5100.25 3,412 - EX **Salaries/Wages - Certifications 1010.260.2600-5100.26 11,500 - EX **Salaries/Wages - Longevity Pay 1010.260.2600-5100.28 3,177 - EX **Salaries/Wages - Specialized Pay 1010.260.2600-5100.50 40,560 - EX Salaries/Wages - Shift Differential 1010.260.2600-5105.00 3,636 - EX Payroll Taxes - FICA 1010.260.2600-5105.01 850 - EX Payroll Taxes - Medicare 1010.260.2600-5109.06 6,441 - EX Pension - Retirement Savings 1010.001.0001-4999.99 - 69,576 RE Use Fund Balance - Current H:\Budget Adjustments\2022_Budget\CITY COUNCIL\03-15-22\2022-0180 BA Dispatch Incentive PIan.xlsm 1 of 1 Dispatch Retention Pay Package Overview: Retention pay is designed to develop and foster an environment within the Fayetteville Police Department (FPD) where dispatch employees will have an incentive to enhance and further their careers at the FPD. The FPD has always been a progressive institution in developing strong community bonds, recruiting and maintaining a professional, highly educated, and fundamentally sound workforce. We must strive to attract high-level recruits for employment as well as develop and retain our superb dispatchers. The addition of longevity pay, Certified Training Officer (CTO) pay, bilingual pay, and shift differential will allow the City of Fayetteville to enhance their market position. Longevity Pay: Dispatchers will receive longevity pay based on completed consecutive years of service during previous pay periods as follows: i) Completed years of service 5 — 9 will receive $250 annually split by pay period ii) Completed years of service 10 —14 will receive $500 annually split by pay period iii) Completed years of service 15 —19 will receive $1,000 annually split by pay period iv) Completed years of service 20 — 24 will receive $2,000 annually split by pay period v) Completed years of service 25+ will receive $3,000 annually split by pay period Certified Training Officer (CTO) and Bilingual Pay: Dispatchers will receive 2% specialized pay for each of the following specialization(s): (1) Certified Training Officer (2) Bilingual Specialized pay changes will generally occur based on training and testing; however, promotions and reassignments may also affect eligibility. Shift Differential: Shift differential will be paid at a rate of $1.50 per hour to dispatchers assigned to work the afternoon (2pm-10pm) or night shift (10pm-6am).