Loading...
The URL can be used to link to this page
Your browser does not support the video tag.
Home
My WebLink
About
20-21 RESOLUTION
iOE FAYE rTE. io _ ,41 113 West Mountain Street Fayetteville,AR 72701 (479)575-8323 Resolution: 20-21 File Number: 2020-1105 CELLCO PARTNERSHIP D/B/A VERIZON WIRELESS: A RESOLUTION TO APPROVE THE PURCHASE OF WIRELESS SERVICES AND EQUIPMENT FROM CELLCO PARTNERSHIP D/B/A VERIZON WIRELESS, PURSUANT TO A NATIONAL ASSOCIATION OF STATE PROCUREMENT OFFICIALS VALUEPOINT COOPERATIVE PURCHASING AGREEMENT,ON AN AS NEEDED BASIS THROUGH AUGUST 11,2024 BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section 1: That the City Council of the City of Fayetteville, Arkansas hereby approves the purchase of wireless services and equipment from Cellco Partnership d/b/a Verizon Wireless,pursuant to a National Association of State Procurement Officials ValuePoint cooperative purchasing agreement,on an as needed basis through August 11,2024. PASSED and APPROVED on 1/5/2021 Approv/: Attest: r ,%0,4,CA!9 K,i ,,,, / ' ..*:"., •• ci,;.•.<,-/-. A. ....,, Y _1'IaY 1-* ------------' ‘'/ . (:),.. dt/(%) ___WAlcii.. :., 0,•1,--.f. ioneld J ayor Kara Paxton, City Clerk Treasurer; / £ ;ti' l4 %ems •.- P " SON ioA'SP i /8G ' Page 1 Printed on 1/7/21 o�°rErjFL City of Fayetteville, Arkansas 113West Mountain Street Fayetteville,AR 72701 (479)575-8323 Text File \'qKA"SPS File Number: 2020-1105 Agenda Date: 1/5/2021 Version: 1 Status: Passed In Control: City Council Meeting File Type: Resolution Agenda Number: A.21 CELLCO PARTNERSHIP D/B/A VERIZON WIRELESS: A RESOLUTION TO APPROVE THE PURCHASE OF WIRELESS SERVICES AND EQUIPMENT FROM CELLCO PARTNERSHIP D/B/A VERIZON WIRELESS, PURSUANT TO A NATIONAL ASSOCIATION OF STATE PROCUREMENT OFFICIALS VALUEPOINT COOPERATIVE PURCHASING AGREEMENT,ON AN AS NEEDED BASIS THROUGH AUGUST 11,2024 BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE,ARKANSAS: Section 1: That the City Council of the City of Fayetteville,Arkansas hereby approves the purchase of wireless services and equipment from Cellco Partnership d/b/a Verizon Wireless,pursuant to a National Association of State Procurement Officials ValuePoint cooperative purchasing agreement, on an as needed basis through August 11,2024. • City of Fayetteville,Arkansas Page 1 Printed on 1/7/2021 City of Fayetteville Staff Review Form 2020-1105 Legistar File ID 1/5/2021 City Council Meeting Date-Agenda Item Only N/A for Non-Agenda Item Keith Macedo 12/15/2020 INFORMATION TECHNOLOGY (170) Submitted By Submitted Date Division/ Department Action Recommendation: Resolution to authorize the purchase of Verizon service and equipment, on an as-needed basis through August 11, 2024, Arkansas state contract SP-20-0035 through the National Association of Procurement Officials (NASPO) ValuePoint cooperative contract MA-152. Budget Impact: Mutiple Mutiple Account Number Fund Project Number Project Title Budgeted Item? Yes Current Budget Funds Obligated Current Balance $ Does item have a cost? Yes Item Cost Budget Adjustment Attached? NA Budget Adjustment Remaining Budget 5 V20180321 Purchase Order Number: Previous Ordinance or Resolution It 70-17 Change Order Number: Approval Date: Original Contract Number: Comments: _ CITY OF FAYETTEVILLE CITY COUNCIL MEMO ARKANSAS TO: Mayor Lioneld Jordan THRU: Susan Norton, Chief of Staff FROM: Keith Macedo, Director of Information Technology DATE: December 15, 2020 SUBJECT: Resolution to authorize the purchase of Verizon service and equipment, on an as-needed basis through August 11, 2024, utilizing Arkansas state contract SP- 20-0035 through the National Association of Procurement Officials (NASPO) ValuePoint cooperative contract MA-152. RECOMMENDATION: Resolution to authorize the purchase of Verizon service and equipment, on an as-needed basis through August 11, 2024, Arkansas state contract SP-20-0035 through the National Association of Procurement Officials (NASPO) ValuePoint cooperative contract MA-152. BACKGROUND: Wireless services were bid by the State of Utah for itself and on behalf of NASPO ValuePoint cooperative purchasing program. The State of Arkansas signed a NASPO ValuePoint participating agreement for wireless services and equipment with Verizon which can be utilized by all state agencies and cooperative participants including cities, counties, schools (K-12), colleges and universities via state contract SP-20-0035. Contract SP-20-0035 was signed by the state of Arkansas on March 26, 2020 to allow the State to leverage the NASPO ValuePoint contract MA-152. DISCUSSION: The City utilizes wireless services in order to fully function for daily operations. Monthly wireless invoices are paid by the IT Division and are charged out to each Department and Division within the City based on usage. The City has primarily utilized Verizon services and equipment for a number of years and have been pleased with the performance, reliability, customer service, type of services, and billing with Verizon. This includes wireless connectivity for all Police and Fire vehicle computers. Procuring wireless services through Verizon through the NASPO ValuePoint contract gives the City an opportunity to capitalize on a competitively bid multi-state purchasing cooperative and benefit from the increased purchasing power. BUDGET/STAFF IMPACT: Wireless services are budgeted within each department and division and is the bulk of the expenditure related to this item. Approximate expense in 2020 was $169,000 for wireless services for police vehicle computers, fire vehicle computer, staff field computers, and mobile phones for the entire City. Attachments: Staff Review Form, Staff Review Memo, Agreement, State of Arkansas Participating Addendum, NASPO ValuePoint MA-152 contract. Mailing Address: 113 W. Mountain Street www.fayetteville-ar.gov Fayetteville, AR 72701 .i, verizor1i NASPOr AValuepoint NASPO ValuePoint PURCHASING ENTITY AGREEMENT WIRELESS, DATA,VOICE AND ACCESSORIES Led by the state of Utah Master Agreement#: MA152 Contractor:CELLCO PARTNERSHIP, D/B/A VERIZON WIRELESS Purchasing Entity: City of Fayetteville 1. Scope: Verizon Wireless ("Contractor") and the State of Utah, for itself and on behalf of NASPO ValuePoint ("NASPO ValuePoint" and/or "Customer"), have entered into a Master Agreement #MA152 with an effective date of August 12, 2019 (together with any amendments and addenda the "Master Agreement"). The State of Arkansas ("Participating State") has entered into a Participating Addendum ("PA") with Contractor pursuant to the Master Agreement, allowing certain state agencies, political subdivisions, and other eligible entities to make purchases under the PA. This Purchasing Entity Agreement applies to the purchase and use of Products(e.g. wireless service, software and other services) by the Purchasing Entity under the PA. Contractor reserves the right to terminate this Agreement if at any time it is determined that Purchasing Entity is not eligible to purchase under the PA. All capitalized terms not defined in this Purchasing Entity Agreement will have the same meaning provided in the Master Agreement, as modified by the PA. 2. Participation: By executing this Purchasing Entity Agreement, the Purchasing Entity certifies that it has all approvals required by law, regulation or otherwise to complete purchases under the PA, and further represents and agrees as follows: 2.1. It is eligible to complete purchases under the PA, will provide documentation substantiating its eligibility as may be requested by Contractor from time to time, and will immediately notify Contractor of any change in its eligibility to purchase under the PA; 2.2. All purchases are governed by the terms of the Master Agreement and PA, and Purchasing Entity specifically agrees to these terms. To the extent the Purchasing Entity purchases any Verizon's Smart Communities products, services and solutions,those purchases are governed by the supplemental terms set forth; 2.3. It consents to the release of its account information to NASPO ValuePoint and the Participating State for the purpose of Contractor meeting its contractual reporting requirements,as further described in the Master Agreement and the PA; 2.4. It will ensure that this Purchasing Entity Agreement will only be used in support of government, not for profit and private education business;and 2.5. The contact person listed below ("Authorized Contact") is authorized to act on behalf of, and otherwise bind Purchasing Entity, on account matters, including purchase equipment,add and cancel lines of service. 3. The undersigned represents and warrants that he or she is fully authorized to execute this Purchasing Entity Agreement on behalf of the Purchasing Entity,and that the delivery and execution of this Purchasing Entity Agreement has been approved by all required organizational action. Street Address: 113 W Mountain St City,State&ZipFayetteville,AR 72701 Y Authorized Contact Phone number: 4795758245 Authorized Cont Email addres • sbachrodt@fayetteville-ar.gov Authorized Sig tute: Print N e: Lioneld Jor Title: Mayor Date: (1, /(/gda Version 3.1 07/15/2020 today.0 dateyourcontract p On December 31, 2020, our current NASPO Master Service Contract (#1907) will be expiring, but you will still get the same great service and more under our new successor contract. NASPO Master Service Contract (#MA152) is valid through August 11, 2024, and gives you access to a wide-array of products and services. Contract Current NASPO New NASPO Contract number Master Service Contract—#1907 Master Service Contract—#MA152 Contract term dates April 16,2012—December 31,2020 August 12,2019—August 11,2024 Products and services overview •Wireless Voice/Data Service/IOT Keep the same products and services offered on Products and Services the NASPO 1907 contract •Nationwide for Business&Government (share option available) •Push to Talk Unlimited Rate Plans •Local Flat Rate Plan •Nationwide Mobile Broadband •Global Rate Plans •Public Safety Plans •Wireless Priority Service •Machine to Machine Rate plans •Text,picture and video messaging Turnkey products and solutions •Fleet Management Get the same turnkey products and solutions, •Mobile Device Management plus more: •Mobile Integration(OneTalk) •Smart Communities •loT Pricing plans Up to a 23%access discount for eligible Same discounts offered,plus bring your own Nationwide Voice and Data pricing plans device(BYOD)price plans for lower rates of$34.99 and above Promotional equipment offers Special equipment and quarterly promotional No changes to policy offers available for corporate liable customers Subsidy recovery fee NA If a customer purchases equipment from Verizon Wireless at a discounted price and then disconnects that equipment from the Verizon network,or moves the equipment to a lesser price plan,prior to the expiration of 24 months after the date of activation,Verizon Wireless may recover a subsidy recovery fee. Early termination fee Waived for government corporate liable lines Waived for government corporate liable lines Line term and upgrade cycle section 1-year line term and eligible for an upgrade at 2-year line term and eligible for an upgrade 10 months at 24 months if you are interested in discussing a specific pricing plan please contact your government account manager. Purchasing eligibility is subject to the terms and conditions of the NASPO Contract Nos.1907 and 152.Terms and conditions of NASPO Contract Nos.1907 and 152 and associated Participating Addenda and Purchasing Agreements apply. verizonv {{Name}} {{Email}} {{Phone}} {{Social}} ©2020 Verizon. 0920-480878 tJUUUOI9II IV. Jr I OJJYU-I UJJ-.1/1rY-/1J1JO-JCVUFOJ/JOG PARTICIPATING ADDENDUM NASPO VALUEPOINT COOPERATIVE PURCHASING PROGRAM WIRELESS DATA, VOICE, &ACCESSORIES Administered by the State of Utah (hereinafter"Lead State") MASTER AGREEMENT Master Agreement No: MA152 Cellco Partnership dba Verizon Wireless (hereinafter"Contractor" or"Contract Vendor") and State of Arkansas Contract No: 4600045706; SP-20-0035 (hereinafter"Participating State/Entity") 1. Scope: This Participating Addendum ("PA") covers the NASPO ValuePoint Wireless, Data, Voice and Accessories Master Agreement led by the State of Utah (Master Agreement No: MA152) for use by state agencies and other entities, as provided in the Master Agreement, and as more specifically detailed in Paragraph 2, "Participation," below. There were four categories included in the solicitation: Category 1: Cellular Wireless Services Category 2: Equipment and Accessories Category 3: Turnkey Wireless and loT Solutions offered as a Product Category 4: Alternative Wireless Transport Options Contractor was awarded Categories 1, 2, and 3. Participating Entity has elected to participate in Categories 1 & 2. 2. Participation: All eligible purchasers ("Purchasing Entity" or "Participating Entity") within the State of Arkansas, including State agencies, K-12 educational institutions, and local public procurement units (cities, counties, municipalities), are authorized to purchase products and services under the terms and conditions of this Agreement. 3. Order of Precedence: A. Arkansas's Participating Addendum (PA); Arkansas's Participating Addendum shall not diminish, change, or impact the rights of the Lead State with regard to the Lead State's contractual relationship with the Contractor under the Terms of the Lead State's Master Agreement; B. Lead State's Master Agreement(includes negotiated Terms & Conditions); C. The Solicitation including all Addendums; and D. Contractor's response to the solicitation. These documents shall be read to be consistent and complementary. Any conflict among these documents shall be resolved by giving priority to these documents in the order listed above. Contractor terms and conditions that apply to the Master Agreement are only those that are expressly accepted by the Lead State and must be in writing and attached to the Master Agreement as an Exhibit or Attachment. Notwithstanding the foregoing, ordering documents (purchase orders) may contain transaction-specific terms and each ordering document that is accepted by the Contractor shall become a part of this Agreement as to the products and services listed on the ordering document only. No other terms and conditions shall apply, including terms and conditions listed in the Contractor's response to the Solicitation, or terms listed or references on the Contractor's website, in the Contractor's quotation/sales order or in similar documents subsequently provided by the Contractor (unless such terms are referenced in the Master Agreement). Page 1 of 6 VUI.UJIIyI I CIIVCIULIC IL) Jr I OJJYU-I UJJW/l/NYIJUO-JGIJUroJ I JOG I PARTICIPATING ADDENDUM NASPO VAULEPOINT COOPERATIVE PURCHASING PROGRAM MASTER AGREEMENT# MA152 4. Participating State Modifications or Additions to Master Agreement: These modifications or additions apply only to actions and relationships with the Participating Entity. A. Reporting. Contractor must submit quarterly reports to the Arkansas Office of State Procurement via email to OSP.ITContracts(a�dfa.arkansas.gov. Reports shall be due on or before the last day of the month following the end of the quarter. The contractor shall provide an electronic usage report in Excel format which lists, but is not limited to, the following: 1) Vendor Contract Number 2) State 3) Customer Type (State, Education, Local Government) 4) Bill to Name 5) Customer PO Number 6) Customer Number 7) Order Date 8) Product/Service Description 9) Baseline Price 10) Discount Applied 11) Discount Unit Price 12) Quantity 13) Total Price B. Payments. Payments will be submitted to the Contractor at the address shown on the invoice. Payments should be tendered to the contractor within thirty (30) days of the date of invoice. After the sixtieth (60) day from the date of invoice, unless mutually agreed to, interest may be paid on the unpaid balance due to the contractor at the rate of one half(1/2) of one (1) percent per month in accordance with Arkansas Code Annotated§19-11-224.The Purchasing Entity will make a good- faith effort to pay within thirty (30) days after the date of invoice. The State shall have the right to dispute billed goods or services and withhold payment for those goods or services that are in dispute. Interest shall not be charged on disputed amounts while in dispute. C. Records. Financial and accounting records relevant to State of Arkansas transactions under this Addendum shall be subject to examination by appropriate Arkansas government authorities for a period of five (5) years from the expiration date and final payment under this Addendum or extension thereof, provided, however, that such government authorities will provide thirty (30) days written notice to the Contractor of its intent to conduct such examination contemplated by this section. D. Governing Law. The laws of the State of Arkansas shall govern this Agreement. Nothing under this Agreement or the Master Agreement shall be deemed or construed as a waiver of the State's right of sovereign immunity. E. Venue: Venue for any claim, dispute, or action concerning an order placed against the contract shall be Pulaski County, Arkansas. Any claims against the State, whether sounding in tort or in contract, shall be brought before the Arkansas State Claims Commission as provided by Arkansas law, and shall be governed accordingly. F. Travel Expenses. Expenses for travel shall not be reimbursed unless specifically permitted under the duties of the Contractor. All travel must be approved in advance by the State. Approved expenditures made by the contractor for travel will be reimbursed at the current rate paid by the State and in accordance with Arkansas Travel Guidelines and Procedures. G. Software Terms and Conditions: Purchasing Entities that acquire software shall be subject to the license agreements distributed with such software; however, in the event of a conflict in Page 2 of 6 VU1.u.IyII GIIVCIUpC no. Jr IOJJ4U-IU:1:1-411'4-P1JUO-OGLJ000:1 I JOG PARTICIPATING ADDENDUM NASPO VAULEPOINT COOPERATIVE PURCHASING PROGRAM MASTER AGREEMENT# MA152 language between an end user license agreement (EULA) and the Master Agreement, the language in the Master Agreement will supersede and control. In addition, any language in a EULA which violates a Purchasing Entity's constitution, statute or other applicable law will be deemed void, and of no force or effect, as applied to the Purchasing Entity. H. Cancellation. 1. For Convenience. Either the State or Contractor may cancel this Agreement for any reason by giving the other written notice of such cancellation sixty (60) days prior to the date of cancellation. 2. For Cause. The State may cancel this Agreement for cause when the Contractor fails to perform its obligations under it by giving the Contractor written notice of such cancellation at least thirty (30) days prior to the date of proposed cancellation. In any written notice of cancellation for cause, the State will advise the Contractor in writing of the reasons why the State is considering cancelling the Agreement, and provide the Contractor with an opportunity to avoid cancellation for cause by curing any deficiencies identified in the notice of cancellation for cause prior to the date of proposed cancellation. The parties may endeavor to agree to reasonable modifications in the Agreement to accommodate the causes of the cancellation for cause and avoid the cancellation, to the extent permitted by law, and at the discretion of each party individually. 3. If upon cancellation the Contractor has provided services which the State has accepted, and there are no funds legally available to pay for the services, the Contractor may file a claim with the Arkansas Claims Commission under the laws and regulations governing the filing of such claims. I. Confidential Information. Under Arkansas law, the release of public records is governed by The Arkansas Freedom of Information Act found at Section 25-19-101 et seq. of the Arkansas Statutes. J. Contingent Fee. The Contractor guarantees that Contractor has not retained a person to solicit or secure this contract upon an agreement or understanding for a commission, percentage, brokerage or contingent fee, except for retention of bona fide employees or bona fide established commercial selling agencies maintained by the Contractor for the purpose of securing business. K. Disclosure. Under Arkansas law, the Office of State Procurement (OSP) is required to have a copy of EO 98-04 Disclosure Form on file for the Contractor. Contractor must submit the disclosure form prior to entering into this Addendum. Failure to make any disclosure required by Governor's Executive Order 98-04, or any violation of any rule, regulation, or policy adopted pursuant to that order, shall be a material breach of the terms of this Addendum. Any contractor, whether an individual or entity, who fails to make the required disclosure or who violates any rule, regulation, or policy shall be subject to all legal remedies available to the State. L. Restriction of Boycott of Israel. Pursuant to Arkansas Code Annotated § 25-1-503, a public entity shall not enter into a contract with a company unless the contract includes a written certification that the person or company is not currently engaged in and agrees for the duration of the contract not to engage in, a boycott of Israel. By signing this Participating Addendum, a Prospective Contractor agrees and certifies that they do not, and will not for the duration of the contract, boycott Israel. M. Vendor Registration. In order to receive payment, Contract Vendor must register online at https://www.ark.org/vendor/index.html Page 3 of 6 IJULUJIIyII GI I VCIUpe ILL Jr I OJJ•*U-I UJJW/l'Y'/1JUO-JCLJUrOJ/JOG PARTICIPATING ADDENDUM NASPO VAULEPOINT COOPERATIVE PURCHASING PROGRAM MASTER AGREEMENT# MA152 N. For Services Only: 1. Equal Opportunity Policy. In compliance with Arkansas Code Annotated § 19-11-104, if a state agency is purchasing services, the Office of State Procurement(OSP) is required to have a copy of the Contractor's Equal Opportunity(EO) Policy prior to entering into this Addendum. EO Policies may be submitted in electronic format to the following email address: eeopolicy.ospdfa.arkansas.qov or Contractor may submit a hard copy with this Addendum. The submission of an EO Policy to OSP is a one-time requirement. Contractor is responsible for providing updates or changes to its policy, and for supplying EO Policies upon request to other State agencies that must also comply with this statute. If Contractor is not required by law to have an EO Policy, Contractor must submit a written statement to that effect. 2. Prohibition of Employment of Illegal Immigrants. Pursuant to Arkansas Code Annotated § 19-11-105, if a state agency is purchasing services, the Office of State Procurement (OSP) is required to have a certification on file from the Contractor stating that the Contractor does not employ or contract with illegal immigrants. By signing this Participating Addendum, the Contractor agrees and certifies that they do not employ or contract with illegal immigrants and that they will not employ or contract with illegal immigrants during the aggregate term of the contract. 3. Performance Standards Under Arkansas law, all state agencies, boards, commissions, and institutions of higher education must include performance standards when purchasing services. Performance standards shall be mutually agreed upon by the parties hereto for any services purchased. O Leasing. Leasing shall not be authorized under this Participating Addendum. P. Value Added Services. The Contractor shall not propose or provide value-added services unless it meets one (1) or more of the following criteria: • It is of no cost to the purchasing entity; • Services are linked to items the entity has purchased through a current or past transaction. 5. Purchase Order Instructions: All purchase orders issued by Purchasing Entities within the jurisdiction of this participating addendum should include the following: A. NASPO Valuepoint/State of Utah Master Agreement number MA 152 B. State contract number SP-20-0035 4600045706 C. Agency Name, Address, Contact, and Phone-Number D. Applicable approvals E. Orders will be made out to the Contractor The Purchasing Entities shall not be required, by the Contractor or its subcontractors, to sign any additional terms and conditions when utilizing this Agreement. 6. Subcontractors: The Contractor may use subcontractors; however, the Contractor will be responsible for any agreements with the subcontractors. The Participating State/Entity is not agreeing to and is not Page 4 of 6 L/U1.UJIy11 GlIVCILWC III. Jr I OJJYU-I UJJWI I.Y-/1JU0-JGVUVOJ/JOG I PARTICIPATING ADDENDUM NASPO VAULEPOINT COOPERATIVE PURCHASING PROGRAM MASTER AGREEMENT# MA152 responsible for any terms and conditions with a subcontractor. The following subcontractors are authorized to provide product delivery and services: Subcontractor Contact Name Email Phone To be provided Subcontractors may be updated by mutual agreement 7. Individual Customer: Each State agency and political subdivision, as a Participating Entity, that purchases products/services shall be treated as if they were Individual Customers. Except to the extent modified by a Participating Addendum, each agency and political subdivision shall be responsible to follow the terms and conditions of the Master Agreement; and they shall have the same rights and responsibilities for their purchases as the Lead State has in the Master Agreement. Each agency and political subdivision shall be responsible for their own charges, fees, and liabilities. Each agency and political subdivision shall have the same rights to any indemnity or to recover any costs allowed in the contract for their purchases. The Contractor shall apply the charges to each Participating Entity individually. 8. Orders: Any Order placed by a Participating Entity or Purchasing Entity for a Product and/or Service available from this Master Agreement shall be deemed to be a sale under(and governed by the prices and other terms and conditions) the Master Agreement unless the parties to the Order agree in writing that another contract or agreement applies to such Order. 9. Terms: The Participating State/Entity is agreeing to the terms of the Master Agreement only to the extent the terms are not in conflict with Arkansas law. 10. Primary Contacts: The primary contact individuals for this Participating Addendum are as follows (or their named successors): Lead State Name Chris Jennings Address Telephone 801-538-3157 E-mail ctjennings@utah.gov Contractor Name Cellco Partnership d/b/a Verizon Wireless Address 15505 Sand Canyon Ave Bldg D, Irvine, CA USA 92618 Telephone 949-246-8700 E-mail doug.robertson@verizonwireless.com Participating Name Shane Phillips Entity Address 1509 West 7th Street, 3rd Floor, Little Rock, Arkansas 72201 Telephone 501-324-9322 E-mail Jordan.Phillips(a.dfa.arkansas.gov The contacts listed above can be changed by the parties from time to time in writing. Such updates do not require an amendment to this Addendum. Page 5 of 6 DocuSign Envelope ID:3F185340-1055-47C4-A308-5ED6F85738E1 PARTICIPATING ADDENDUM NASPO VAULEPOINT COOPERATIVE PURCHASING PROGRAM MASTER AGREEMENT#MA152 11. Entire Agreement. This Participating Addendum and the Master Agreement number MA152 (administered by the State of Utah) together with its exhibits (including any terms referenced in the Master Agreement), set forth the entire agreement between the parties with respect to the subject matter of all previous communications, representations or agreements, whether oral or written, with respect to the subject matter hereof.Terms and conditions inconsistent with, contrary or in addition to the terms and conditions of this Addendum and the Master Agreement. together with its exhibits, shall not be added to or incorporated into this Addendum or the Master Agreement and its exhibits, by any subsequent purchase order or otherwise,and any such attempts to add or incorporate such terms and conditions are hereby rejected.The terms and conditions of this Addendum and the Master Agreement and its exhibits shall prevail and govern in the case of any such inconsistent or additional terms within the Participating State. IN WITNESS WHEREOF, the parties have executed this Addendum as of the date of execution by both parties below. Participating State: Contractor: Cellco Partnership:VWa Verizon Wireless By t�� -� By: . ,� Nam :C���.r't* TctlempSor1 Name: Todd Loccisano Title: I I Title: VP-Contract Management 5f. 61)c.ureme_(11- Date: I Date: 3/25/2020 I 12:26 PM MDT Page 6 of 6 verizoni NASPO� AVaivepoint Verizon Wireless Price Sheet Category 1 : Wireless Voice and Data 22% Discount Offer NASPO ValuePoint (NVLPT) Contract for Services #: MA152, Solicitation #: CJ18012, Vendor#: 94253A Definitions: 1. Bring Your Own Device (BYOD) Equipment: Any device that a customer purchases from a third party or Verizon at full retail price, without subsidies,credits or other discounts. 2. Bring Your Own Device(BOYD)Plans:Verizon Wireless voice,data,or M2M plans under this agreement that are available for any device that a customer purchases from a third party or Verizon at full retail price without subsidies,credits or other discounts. In order to qualify for a BYOD plan,devices purchased from third parties must further be unlocked and approved by Verizon for use on the Verizon network. Verizon reserves the right to remove from a BYOD plan any customer device that is found to not be in compliance with this provision. 3. Customer:A Purchasing Entity as defined under the Agreement 4. Eligible Data Feature(s): Any generally available Verizon Wireless data feature with a monthly access fee of$24.99 or higher, added to an Eligible Calling Plan,that does not prohibit discounts. 5. Eligible Plan(s):Any generally available Verizon Wireless voice,data or M2M plan with a monthly access fee of$34.99 or higher that does not prohibit discounts. 6. Equipment:Wireless telephones,data modems and similar devices and ancillary accessories used in conjunction with Wireless Service. 7. Government Subscriber: An employee of Customer utilizing Wireless Service whose account is set up in Customer's name and for which Customer bears payment responsibility. 8. Machine to Machine Service(M2M Service): M2M refers to use of the Wireless Service for the transmission of data between wireless devices and computer servers or other machines,or between wireless devices,with limited or no manual intervention or supervision. 9. M2M Line(s): An individual line of M2M Service used under this Pricing and Equipment Proposal which is set up in Customer's name and for which Customer bears responsibility. 10. Subsidized Equipment: Purchased at Verizon Wireless government matrix and/or government promotional price. 11. Subsidized Plan:Verizon Wireless voice,data or M2Mplan under this agreement eligible for Subsidized Equipment purchase. 9 9 12. Wireless Service:Each and every radio service provided directly or indirectly by Verizon Wireless. Plans, Features, Rates and Charges: The voice, data or M2M plan and any options, features or applications that are selected by the Customer determine the applicable rates,charges,allowance of minutes or megabytes and Wireless Service coverage area for each line.Some plans may have restrictions on the type of Equipment that can be activated on them. Commercially Available Plans options, features, and applications may be made available under this agreement.Information about Commercially Available Plans,options,features,and applications(i.e.,any calling plan,loT solution, or turnkey solution that is made commercially available to Verizon's B2B and/or Consumer customers)and their terms and conditions may be obtained on verizonwireless.com or from Verizon Wireless government sales representatives.Commercially Available Plans,options,features,and applications may be modified and/or removed from the contract at any time as they are modified or discontinued commercially.The voice,data or M2M plan monthly access fees and non-promotional allowance of minutes and/or megabytes for each line will not change during the Line Term as long as Customer does not change plans on that line. If Customer changes or upgrades Equipment, Verizon Wireless may require it to change to a then-current plan that is compatible with the changed or upgraded Equipment. Customer may not activate Equipment purchased at a discount from Verizon Wireless on M2M Lines.Government discounts and pricing may not be available to purchases made through agents or at retail store locations. Term of Lines(Line Term):The term for each line(the"Line Term") begins on the date Wireless Service is activated for that line and continues for the period required by the calling plan or Equipment selected for that line(24 months or 2 years). Line Term extensions are required when Customer: (a) takes advantage of promotions or services that require a Line Term extension; or (b) purchases or upgrades Equipment except for ancillary accessories used in conjunction with Wireless Service.When the Line Term expires,Wireless Service continues on a month-to-month basis.Activation fees are waived for Government Subscribers on voice and data plans and for M2M Lines. M2M Management Center(ThingSpace Manage):The Machine-to-Machine Management Center("M2M Management Center")provides Customer with the ability to remotely monitor and manage its M2M devices. If Customer desires to access and use the M2M Management Center, it must so request in writing, and Verizon Wireless shall provision the M2M Management Center on Customer's account. Applicable rates and charges, if any, shall be set forth in this Addendum.The M2M Management Center set-up time is estimated to take four to six weeks.The rights granted to Customer herein for access to and use of the M2M Management Center are specific to Customer and may not be transferred to another party without Verizon Wireless' prior written consent. Verizon Wireless retains full and exclusive ownership of all intellectual property rights associated with the M2M Management Center including any alterations, modifications,improvements and derivative works thereof. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 1 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Access Discount: Government Subscribers are eligible for a 22%access discount on qualified plans and features where noted. Accessory Discount.Government Subscribers are eligible to receive a 25%discount from the retail price of qualifying accessories. Subsidized Equipment:Subsidized equipment(Equipment)purchased under MA152 is provided to the Customer at a significant discount,subject to the Customer meeting certain conditions.If the Customer moves the Equipment to a Lesser Price Plan,or disconnects the Equipment from the network, at any time during the first 24 months after the Equipment is activated,the Customer shall pay a Subsidy Recovery as defined below. A Lesser Price Plan is;a)for smart phones,any plan that is less than$19.99 per month,plus required data feature(voice and data bundles qualify)after any applicable discounts; b)for internet devices, any plan that is less than$19.99 per month after any applicable discounts; and c)for basic phones,any plan that is less than$14.99 per month after any applicable discounts. Subsidy Recovery: We are able to make Equipment available to our government customers at significantly lower prices than the manufacturer's list prices by offering various subsidies in exchange for the customer meeting certain conditions.Here,if the Customer purchases Equipment from Verizon Wireless at a discounted price and then disconnects that Equipment from the Verizon network,or moves the Equipment to a Lesser Price Plan, prior to the expiration of 24 months after the date of activation, Verizon Wireless may recover a Subsidy Recovery for the disconnected Equipment. The Subsidy Recovery will be the difference between the full retail price of the Equipment at time of purchase and the discounted price paid by the Customer for the Equipment, plus any additional service discounts,credits, waived fees, and other offers provided, less 1/24 of that amount for each month the Equipment was connected to the line of service Custom NVLPT Voice and Data Plans Custom Business Plans for Basic and Smartphones Government Subscribers Only These plans reflect the monthly access fee discount. No additional discounts apply. Basic Phones Smartphones Monthly Access Fee with Business Email $25.00(94664/94578) $58.44(31585/31582) $64.94(31587) Before Discount Monthly Access Fee with Business Email $25.00 $45.58 $50.65* After Discount _ Data Allowance 100 MB(Shared) 4 GB(Shared) Unlimited Data Overage Rate $10.00 per GB N/A Mobile Hotspot N/A Included1 Monthly Anytime Minutes Unlimited Domestic and International Messaging Unlimited Allowance2 Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network;and the 3G and 3G Extended networks,while available. Usage outside of the United States will be billed at the international travel feature rate,if applicable,or pay as you go pricing,which can be found at www.verizonwireless.com/international. Lines activating on these plans must be on 4G LTE basic phones or 4G HD voice-capable smartphones, except that existing lines on 3G basic phones or smartphones may change to these plans while 3G service is available. 1Mobile Hotspot is available on all capable devices and allows a line to share its data allowance with multiple Wi-Fi enabled devices. 2Unlimited Messaging from within the United States to anywhere in the world where messaging services are available. For other messaging rates go to www.verizonwireless.com. *If 25 GB of domestic data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds to up to 600Kbps for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. Data Account Sharing:Lines on the same billing account on custom share plans with the same data overage rate can share data. At the end of each billing cycle, any unused data allowances will be applied to the overages of other lines, beginning with the line with the lowest overage. Data Profile Sharing: Lines on the same profile/Company ID can share data. At the end of each billing cycle,any unused data allowances for lines sharing across multiple accounts will be applied proportionally to lines with an overage. Any remaining overage will be billed in KBs. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 2 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Custom Business Plans for Basic and Smartphones • BYOD** Government Subscribers Only These plans reflect the monthly access fee discount. No additional discounts apply. Smartphones Monthly Access Fee with Business Email $38.96(31583/31586) $45.45(31588) Before Discount Monthly Access Fee with Business Email After $30.38 $35.45* Discount _ Data Allowance 4 GB(Shared) Unlimited Data Overage Rate $10.00 per GB N/A Mobile Hotspot Included' Monthly Anytime Minutes Unlimited Domestic and International Messaging Unlimited Allowance2 Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network;and the 3G and 3G Extended networks,while available. Usage outside of the United States will be billed at the international travel feature rate, if applicable,or pay as you go pricing,which can be found at www.verizonwireless.com/international. Lines activating on these plans must be on 4G LTE basic phones or 4G HD voice-capable smartphones, except that existing lines on 3G basic phones or smartphones may change to these plans while 3G service is available. 1Mobile Hotspot is available on all capable devices and allows a line to share its data allowance with multiple Wi-Fi enabled devices. 2Unlimited Messaging from within the United States to anywhere in the world where messaging services are available. For other messaging rates go to www.verizonwireless.com. *If 25 GB of domestic data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds to up to 600Kbps for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. Data Account Sharing: Lines on the same billing account on custom share plans with the same data overage rate can share data. At the end of each billing cycle,any unused data allowances will be applied to the overages of other lines,beginning with the line with the lowest overage. Data Profile Sharing: Lines on the same profile/Company ID can share data. At the end of each billing cycle,any unused data allowances for lines sharing across multiple accounts will be applied proportionally to lines with an overage. Any remaining overage will be billed in KBs. Bring Your Own Device(BYOD): Plans where the user will supply their own mobile device and require only network service from the carrier. **Any device that a customer purchases from a third party,or Verizon at full retail price without subsidies,credits or other discounts. In order to qualify for a BYOD plan,devices purchased from third parties must further be unlocked and approved by Verizon for use on the Verizon network. Verizon reserves the right to remove from a BYOD plan any customer device that is found to not be in compliance with this provision. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 3 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Custom Business Plan for Smartphones and 300 Voice Mins Government Subscribers Only This plan reflect the monthly access fee discount. No additional discounts apply. Monthly Access Fee with Business Email Before Discount $51.95(31589/31590) Monthly Access Fee with Business Email After Discount $40.52 Data Allowance Unlimited* Mobile Hotspot Included' Monthly Anytime Minutes Shared 300 Per Min Rate After Allowance $0.25 Domestic Night&Weekend Minutes Unlimited Domestic Mobile to Mobile Minutes Unlimited Domestic and International Unlimited Messaging Allowance2 Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network;and the 3G and 3G Extended networks,while available. Usage outside of the United States will be billed at the international travel feature rate, if applicable,or pay as you go pricing,which can be found at www.verizonwireless.com/international. Lines activating on this plan must be on 4G HD voice-capable smartphones,except that existing lines on 3G smartphones may change to this plan while 3G service is available. 'Mobile Hotspot is available on all capable devices and allows a line to share its data allowance with multiple Wi-Fi enabled devices. 2Unlimited Messaging from within the United States to anywhere in the world where messaging services are available. For other messaging rates go to www.verizonwireless.com. *If 25 GB of domestic data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds to up to 600Kbps for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. Voice Account Sharing: At the end of each billing cycle,any unused voice allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the highest overage need. Voice Profile Sharing:At the end of each billing cycle, any unused voice allowances for lines sharing across multiple accounts on the same profile/Company ID will be applied proportionally to all lines with overages. Custom 4G Business TravelPass Feature1 Government Subscribers Only Rates are not eligible for discounts. Canada and Mexico Dail Rate2 $2.00 Rest of World Dail Rate2,3 $10.00 Non-Travel Pass Countries4 Pa As You Go Rates Notes: 'This feature requires a 4G LTE GSM/UMTS global-capable device. 2The daily rate covers a 24-hour time period. 3For eligible countries,anon-TravelPass country rates and additional information,go to www.verizonwireless.com/international. For voice-capable devices,this feature may be added to plans that have an unlimited voice and messaging allowance and an unlimited or capped data allowance using the account share option. For data-only devices,this feature may be added to lines that have an unlimited or capped data allowance using the account share option. For data usage in Canada and Mexico and all Rest of World TravelPass countries,after the first 512 MB of usage in a day, throughput speeds for additional usage will be reduced for the remainder of the day. All data usage decrements from the domestic data allowance when added to a capped allowance plan. Verizon Wireless will terminate a line if more than half of the usage over three consecutive billing cycles is outside of the United States,following 30 days'notice to Customer. This feature can only be added to lines activated on the following plans: Custom Business Plans for Basic and Smartphones—Subsidized, Custom Business Plans for Basic and Smart hones-BYOD** Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 4 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Custom NVLPT Data Plans Custom Business Plans for Data Devices Government Subscribers Only These plans reflect the monthly access fee discount. No additional discounts apply. Tablets, Notebooks,Jetpacks, USBs, MiFi's and Air cards Monthly Access Fee Before $10.00(31598/37343) $38.96(31591/31600) $39.99(98715) Discount Monthly Access Fee After $10.00 $30.39 $39.99 Discount Shared Data Allowance 150KB(Shared) 4 GB(Shared) Unlimited* Data Overage Rate $10.00 per GB N/A Notes:Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network;and the 3G and 3G Extended networks,while available. Usage outside of the United States will be billed at the international travel feature rate, if applicable,or pay as you go pricing,which can be found at www.verizonwireless.com/international. Lines activating on these plans must be on 4G data devices,such as USBs,tablets, notebooks,jetpacks,etc., as indicated above,except that existing lines on 3G data devices may change to these plans while 3G service is available. *If 25 GB of domestic data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds to up to 600Kbps for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. Data Account Sharing: Lines on the same billing account on custom share plans with the same data overage rate can share data. At the end of each billing cycle,any unused data allowances will be applied to the overages of other lines,beginning with the line with the lowest overage. Data Profile Sharing: Lines on the same profile/Company ID can share data. At the end of each billing cycle, any unused data allowances for lines sharing across multiple accounts will be applied proportionally to lines with an overage. Any remaining overage will be billed in KBs. Custom Business Plans for Data Devices— BYOD** Government Subscribers Only These plans reflect the monthly access fee discount. No additional discounts apply. Tablets, Notebooks,Jetpacks, USBs, MiFi's and Air cards Monthly Access Fee Before $1.00(31599/37347) $25.00(31592/31601) $45.44(31597) Discount Monthly Access Fee After $1.00 $25.00 $35.44 Discount Data Allowance 150KB(Shared) 4 GB(Shared) Unlimited* Data Overage Rate $10.00 per GB N/A Notes:Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network;and the 3G and 3G Extended networks,while available. Usage outside of the United States will be billed at the international travel feature rate,if applicable,or pay as you go pricing,which can be found at www.verizonwireless.com/international. Lines activating on these plans must be on 4G data devices,such as USBs,tablets, notebooks,jetpacks,etc.,as indicated above,except that existing lines on 3G data devices may change to these plans while 3G service is available. *If 25 GB of domestic data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds to up to 600Kbps for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. Data Account Sharing: Lines on the same billing account on custom share plans with the same data overage rate can share data. At the end of each billing cycle, any unused data allowances will be applied to the overages of other lines, beginning with the line with the lowest overage. Data Profile Sharing: Lines on the same profile/Company ID can share data. At the end of each billing cycle,any unused data allowances for lines sharing across multiple accounts will be applied proportionally to lines with an overage. Any remaining overage will be billed in KBs. Bring Your Own Device(BYOD): Plans where the user will supply their own mobile device and require only network service from the carrier. **Any device that a customer purchases from a third party,or Verizon at full retail price without subsidies,credits or other discounts. In order to qualify for a BYOD plan,devices purchased from third parties must further be unlocked and approved by Verizon for use on the Verizon network. Verizon reserves the right to remove from a BYOD plan any customer device that is found to not be in compliance with this provision. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 5 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Custom Mobile Broadband Data Share Plans for Tablets— BYOD** Government Subscribers Only These plans reflect the monthly access fee discount. No additional discounts apply. Month) Access Fee Before Discount $15.00 18868/31616 Month) Access Fee After Discount $15.00 Data Allowance 1 GB Shared Data Overa.e Rate $10.00 .er GB Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network;and the 3G and 3G Extended networks,while available. Usage outside of the United States will be billed at the international travel feature rate, if applicable,or pay as you go pricing,which can be found at www.verizonwireless.com/international. Lines activating on these plans must be on 4G tablets,except that existing lines on 3G tablets may change to these plans while 3G service is available. Data Account Sharing: Lines on the same billing account on custom share plans with the same data overage rate can share data. At the end of each billing cycle, any unused data allowances will be applied to the overages of other lines, beginning with the line with the lowest overage. Data Profile Sharing: Lines on the same profile/Company ID can share data. At the end of each billing cycle,any unused data allowances for lines sharing across multiple accounts will be applied proportionally to lines with an overage. Any remaining overage will be billed in KBs. Bring Your Own Device(BYOD): Plans where the user will supply their own mobile device and require only network service from the carrier. **Any device that a customer purchases from a third party,or Verizon at full retail price without subsidies,credits or other discounts. In order to qualify for a BYOD plan,devices purchased from third parties must further be unlocked and approved by Verizon for use on the Verizon network. Verizon reserves the ri•ht to remove from a BYOD •Ian an customer device that is found to not be in com.liance with this •rovision. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 6 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Legacy Custom NVLPT Voice and Data Plans NVLPT Nationwide for Government Share Calling Plans The calling plans below reflect the monthly access fee discount.No additional discounts apply. NVLPT Nationwide for Government Account 0 Minutes 100 Minutes 200 Minutes Share Monthly Access Fee $15.991(86137) $23.98(80006) $27.29(73736) NVLPT Nationwide for Government 0 Minutes 100 Minutes 200 Minutes EVP(Profile)Share Monthly Access Fee $15.991 (86136) $23.98(80010) $27.29(73575) Monthly Anytime Voice Minutes 0 100 200 Domestic Voice Overage Rate $0.25 per minute Domestic Mobile to Mobile Unlimited Domestic Night&Weekend Minutes Unlimited Domestic Long Distance Included Data Sent or Received $1.99/MB or per data package2 Domestic Text,Picture and Video 100 Included(76678) Messages Overage per message:Incoming Text$0.02/Outgoing Text$0.10/Pic&Video$0.25 Optional Features Domestic Text,Picture and Video Unlimited(75439)$12.00 per line Messages Domestic Push To Talk Plus Not Available $2.00(Basic phone-83270) Notes Current coverage details can be found at www.verizonwireless.com.See attached Calling Plan and Feature Details for important information about calling plans,features and options.1The$15.99 zero access plan can only be 50%of an accounts total share lines. 2Smartphones and Data Multimedia Phones require a data package. 4G service requires 4G Equipment and 4G coverage. Account Share Voice Sharing:At the end of each bill cycle,any unused voice allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the highest overage need. EVP(Profile)Share-Voice Sharing(Domestic Only):At the end of each bill cycle,any unused voice allowances for lines sharing across multi.le accounts will be a'flied •ro.ortionall to all lines with overages. NVLPT Local Flat Rate Calling Plan The calling plan below reflects the monthly access fee discount.No additional discounts apply. NVLPT Local Flat Rate Calling Plan Government Subscribers Only Monthly Access Fee $8.99(Market specific) Domestic Anytime Minutes 0 Per Minute Rate $0.10 Domestic Long Distance Included National Access Roaming $0.69 Domestic Data Sent or Received $1.99/MB or per data package1 Optional Features 1000 Domestic Night&Weekend Minutes OR 1000 Nationwide Mobile to Mobile $5.00 additional monthly access fee per line(72062) Notes:Current coverage details can be found at www.verizonwireless.com.See attached Calling Plan and Feature Details for important information about calling plans,features and options.13G/4G Smartphones and 3G/4G Multimedia Phones require a data package. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 7 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) NVLPT 3G14G Nationwide Email for Government Calling Plans The calling plans below reflect the monthly access fee discount.No additional discounts apply. NVLPT Nationwide for Government 400 Voice Minutes 600 Voice Minutes 1000 Voice Minutes Monthly Access Fee(non-share) $61.53 (74510) $78.19 (74512) $93.58 (74514) Monthly Access Fee less discount(non-share) $47.99 $60.99 $72.99 Monthly Access Fee(Account share) $64.09(74511) $80.76(74513) $96.16(74515) Monthly Access Fee less discount(share) $49.99 $62.99 $75.00 Monthly Access Fee(EVP(Profile)share) $64.09(76369) $80.76(76370) $96.16(76371) Monthly Access Fee less discount(EVP(Profile)share) $49.99 $62.99 $75.00 Monthly Anytime Voice Minutes 400 600 1000 Friends&Family(up to 10 numbers per account) Included Voice Overage Rate $0.25 per minute Domestic Mobile to Mobile Unlimited Domestic Night&Weekend Minutes Unlimited Domestic Long Distance Included Domestic Data Allowance Unlimited* Domestic Text SMS and Multimedia MMS Messa.es Unlimited Optional Features Domestic Push To Talk Plus $2.00(Smartphone-(76785/81129/81174) Unlimited Hotspot/Tethering $10.00 per line(82219 3G)(76445 4G) Notes:Current coverage details can be found at www.verizonwireless.com.See attached Calling Plan and Feature Details for important information about calling plans,features and options. Account Share Voice Sharing:At the end of each bill cycle,any unused voice allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the highest overage need. Profile Share-Voice Sharing(Domestic Only):At the end of each bill cycle,any unused voice allowances for lines sharing across multiple accounts will be applied proportionally to all lines with overages. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s)that exceed the 25 GB high-speed data usage threshold.We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice. NVLPT 3G14G Nationwide Email for Government Nationwide Add-a-Line Plan The callin. .lan below reflects the month) access fee discount.No additional discounts as el . NVLPT 3G/4G Nationwide Email for Government Add-a Government Subscribers Only _ine Plan Monthly Access Fee $35.991(86140) Monthly Anytime Voice Minutes 0 Minutes Minutes can share minutes from voice&data bundle plans Domestic Voice Per Minute Rate $0.25 Domestic Night&Weekend Minutes Unlimited Domestic Nationwide Mobile to Mobile Unlimited Domestic Long Distance Included Domestic Data Allowance Unlimited* Domestic Text(SMS) Unlimited Notes:Current coverage details can be found at www.verizonwireless.com.See attached Calling Plan and Feature Details for important information about calling plans,features and options. 1The$35.99 Add-a-Line plan can only be 50%of an accounts total share lines. The$35.99 Add-A-Line plan shares with the NVLPT Nationwide for Govemment 400,600 and 1000 minute plans. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line.Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s)that exceed the 25 GB high-speed data usage threshold.We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice. Account Share Voice Sharing:At the end of each bill cycle,any unused voice allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the highest overage need. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 8 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) NVLPT Smartphone Calling Plans for Government Subscribers The calling plan below reflects the monthly access fee discount. No additional discounts apply. Includes Wireless Sync or BlackBerry Solution compatible with Microsoft Outlook.Lotus Notes,POP3,and IMAP email accounts.. Monthly Access Fee $35.99(86139) Domestic MB Allowance Unlimited* Domestic Voice Per Minute Rate' $0.12 Domestic Nationwide Mobile to Mobile Unlimited Domestic Text(SMS)and Multimedia(MMS)Messages Unlimited Domestic Long Distance2 Included Notes:Current coverage details can be found at www.verizonwireless.com. See attached Calling Plan and Feature Details for important information about calling plans,features and options. Subject to the Data Services terms and conditions;additional terms and conditions apply to Unlimited,Megabyte(MB),Smartphone and BlackBerry Plans.Current coverage details can be found at www.venzonwireless.com.1Per minute roaming applies to Voice calls.2Domestic long distance is included when placing calls in the America's Choice home airtime rate and coverage area. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line.Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s)that exceed the 25 GB high-speed data usage threshold.We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 9 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) NVLPT Nationwide International Email for Government Calling Plans The calling plans below reflect the monthly access fee discount.No additional discounts apply. NVLPT Nationwide for Government 400 Voice Minutes 600 Voice Minutes 1000 Voice Minutes Monthly Access Fee(non-share) $84.14(74524/86740) $99.99(74526/86742) $114.62 (74528/86744) Monthly Access Fee(non-share)less discount $65.63 $77.99 $89.40 Monthly Access Fee(share) $86.57 (74525/86741) $102.43 (74527/86743) $117.06 (74529/86745) Monthly Access Fee(share)less discount $67.52 $79.90 $91.31 Monthly Anytime Voice Minutes 400 600 1000 Friends&Family(up to 10 numbers per account) Included Voice Overage Rate $0.25 per minute Domestic Mobile to Mobile Unlimited Domestic Night&Weekend Minutes Unlimited Domestic Long Distance Included Domestic Email Allowance Unlimited' International Email Allowance _ Unlimited Domestic Messa.in. Unlimited Optional Features Domestic Push To Talk Plus $2.00(Smartphone-76785/81129/81174) Notes:Requires a 4G Global capable smartphone.Current coverage details can be found at www.verizonwireless.com.See attached Calling Plan and Feature Details for important information about calling plans,features and options. The domestic data allowance applies in the United States. tThe international travel data allowance applies in Canada,Mexico,and the rest of the world where coverage is available.To see supported countries and rates for services such as voice and messaging,go to verizonwireless.com/international.Verizon Wireless will terminate a line of service if more than half of the usage over three consecutive billing cycles is outside of the United States. 'Domestic Data Allowance: Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s)that exceed the 25 GB high-speed data usage threshold.We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice. Account Share-Voice Sharing(Domestic Only):At the end of each bill cycle,any unused voice allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the highest overage need. Profile Share•Voice Sharing(Domestic Only):At the end of each bill cycle,any unused voice allowances for lines sharing across multiple accounts will be applied proportionally to all lines with overages. Zone 1 Countries are as follows: Aland Islands,Albania,American Samoa,Andorra,Anguilla,Antigua,Antarctica,Argentina,Aruba,Australia, Austria,Bahamas, Barbados, Belarus,Belgium, Belize,Bermuda, Bolivia, Bosnia and Herzegovina, Brazil,British Virgin Islands,Brunei,Bulgaria, Cambodia,Cayman Islands, Chile,China, Christmas Island,Colombia,Cook Islands,Costa Rica, Croatia, Cyprus, Czech Republic,Denmark, Dominica, Dominican Republic, Ecuador,El Salvador,England,Estonia,Falkland Islands,Faroe Islands,Fiji Islands,Finland,France,French Guiana,French Polynesia, Germany,Gibraltar, Greece,Greenland, Grenada,Guadeloupe, Guam,Guatemala,Guernsey,Guyana,Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Isle of Man, Italy,Jamaica,Jersey, Latvia,Liechtenstein, Lithuania,Luxembourg,Macau,Macedonia, Malaysia,Malta, Martinique,Moldova,Monaco,Montenegro,Nauru,Netherlands, Netherlands Antilles,New Caledonia, New Zealand,Nicaragua, Norfolk Island, Northern Ireland,Northern Mariana Island,Norway,Palau, Panama, Papua New Guinea,Paraguay, Peru,Poland,Portugal, Reunion, Romania, Russia, Samoa, San Marino,Scotland,Serbia, Singapore,Slovakia, Slovenia,Solomon Islands, Spain, South Korea, St. Barthelemy, St. Kitts and Nevis, St. Lucia, St.Martin, St.Vincent&Grenadines,Suriname, Svalbard,Sweden, Switzerland,Taiwan,Thailand, Tonga,Turkey,Turks and Caicos Islands, Ukraine,Uruguay,Vanuatu,Vatican City,Venezuela,Vietnam and Wales. Zone 2 Countries are as follows: Afghanistan,Algeria,Angola,Armenia,Azerbaijan,Bahrain,Bangladesh, Benin, Bhutan, Botswana,Burkina Faso, Burundi,Cameroon,Cape Verde Islands, Central African Republic,Chad,Comoros,Congo,Cuba,Djibouti, East Timor,Egypt,Equatorial Guinea, Ethiopia,Gabon,Gambia,Georgia,Ghana,Guinea,Guinea Bissau, Indonesia, Iraq, Israel, Ivory Coast,Japan,Jordan, Kazakhstan, Kenya,Kuwait,Kyrgyzstan, Laos,Lebanon,Lesotho,Liberia, Libya, Madagascar,Malawi, Maldives,Mali,Mauritania, Mauritius,Mayotte Island, Micronesia,Mongolia,Montserrat,Morocco, Mozambique,Myanmar,Namibia, Nepal,Niger,Nigeria,Oman, Pakistan,Philippines,Qatar, Rwandese Republic,Sao Tome and Principe,Saudi Arabia, Senegal,Seychelles, Sierra Leone, South Africa,Sri Lanka,South Sudan, Sudan, Swaziland,Syria,Tajikistan,Tanzania,Togo,Trinidad and Tobago,Tunisia,Turkmenistan,Uganda, United Arab Emirates, Uzbekistan,Western Sahara,Yemen,Zambia and Zimbabwe.Other available countries will be billed at the Zone 2 rates.The list of countries is subject to change. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 10 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Public Safety Plans Custom 4G Unlimited Smartphone Plan with Mobile Broadband Priority and Preemption for National Security, Public Safety, and First Responders Government Liable Subscribers Only The plan below reflects the monthly access charge discount. No additional discounts apply. Only 4G LTE GSM/UMTS global-capable smartphones can be activated on this plan. Monthly Access Fee $39.99(16807) Monthly Minutes in U.S Unlimited Domestic Data Allowance(') Unlimited Domestic Messaging Allowance Unlimited Optional Service Features Domestic Mobile Hotspot $5.00 additional per month(76440) Push-to-Talk Plus $2.00 additional per month (81129/81174) NOTE: No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network;and the 3G network,while available. (1)Data usage on this rate plan is not subject to speed reductions("throttling")within a given billing cycle. However, in the event data usage exceeds 25GB each billing cycle for three(3)consecutive billing cycles,data throughput speeds will automatically be reduced to 600kbps for data usage exceeding 25GB per billing cycle on a go-forward basis. Data usage for actively engaged and deployed fire, police,emergency medical technicians,emergency management agency,and assigned federal law enforcement users on this plan will not be subject to speed reductions regardless of data usage during any billing cycle.To ensure users are able to maximize their high-speed data use for business applications,video applications will stream at 480p.This service plan includes Mobile Broadband Priority and Preemption. Mobile Broadband Priority allows customers to connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting,giving them higher priority for network access than lower Access Class users. Preemption automatically activates to provide approved personnel uninterrupted access to the network in those uncommon times when the network is fully utilized.911 calls are never preempted.This service plan is available to National Security, Public Safety, and First Responders customers only as defined by the following NAICS(formerly SIC)Codes: 485111 Mixed Mode Transit Systems(Rail&Buses) 922190 Other Justice,Public Order,and Safety Activities 485112 Commuter Rail Systems 923120 Administration of Public Health Programs 621910 Ambulance Services 928110 National Security 922110 Courts 926120 Regulation and Administration of Transportation Programs 922120 Police Protection 926150 Regulation, Licensing,and Inspection of Commercial Sectors 922130 Legal Counsel and Prosecution 926130 Regulation and Administration of Comms, Electric,Gas, Utilities 922140 Correctional Institutions 921150 American Indian and Alaska Native Tribal Governments 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection(except private) 921110 Executive Offices Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 11 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Custom 4G Unlimited Mobile Broadband Plan with Mobile Broadband Priority and Preemption for National Security, Public Safety, and First Responders Government Liable Subscribers Only The plan below reflects the monthly access charge discount. No additional discounts apply. Only 4G LTE GSM/UMTS global-capable devices can be activated on this plan. Monthly Access Fee $39.99(20300) Domestic Data Allowance(1) Unlimited NOTE: No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network;and the 3G network,while available.(1)Data usage on this rate plan is not subject to speed reductions("throttling")within a given billing cycle. However, in the event data usage exceeds 25GB each billing cycle for three(3)consecutive billing cycles,data throughput speeds will automatically be reduced to 600kbps for data usage exceeding 25GB per billing cycle on a go-forward basis. Data usage for actively engaged and deployed fire,police,emergency medical technicians,emergency management agency,and assigned federal law enforcement users on this plan will not be subject to speed reductions regardless of data usage during any billing cycle.To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at 720p.This service plan includes Mobile Broadband Priority and Preemption. Mobile Broadband Priority allows customers to connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting,giving them higher priority for network access than lower Access Class users. Preemption automatically activates to provide approved personnel uninterrupted access to the network in those uncommon times when the network is fully utilized. 911 calls are never preempted. Devices utilized in conjunction with this plan are limited to mobile device applications. Dedicated internet connections(including but not limited to,stationary wireless networking router devices),streaming video on non- smartphone devices(including but not limited to, body cameras and stationary video surveillance cameras),and loT devices are expressly prohibited on this rate plan.This plan is only available to National Security, Public Safety,and First Responder customers only as defined by the followin• NAICS formerl SIC Codes: 485111 Mixed Mode Transit Systems(Rail&Buses) 922190 Other Justice,Public Order,and Safety Activities 485112 Commuter Rail Systems 923120 Administration of Public Health Programs 621910 Ambulance Services 928110 National Security 922110 Courts 926120 Regulation and Administration of Transportation Programs 922120 Police Protection 926150 Regulation, Licensing,and Inspection of Commercial Sectors 922130 Legal Counsel and Prosecution 926130 Regulation and Administration of Comms, Electric,Gas, Utilities 922140 Correctional Institutions 921150 American Indian and Alaska Native Tribal Governments 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection exce•t •rivate 921110 Executive Offices Custom 4G Unlimited Basic Phone Plan for National Security, Public Safety, and First Responders Government Liable Subscribers Only The plan below reflects the monthly access charge discount. No additional discounts apply. Monthly Access Fee $22.99(16810) Monthly Minutes in U.S Unlimited Domestic Messaging Allowance Unlimited Domestic Data Allowance 100MB Domestic Data Overa•e $10.00 •er GB 01 '• .1 ei i . e.t e Push-to-Talk Plus $2.00 additional •er month 81129/81174 NOTE: No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network;and the 3G network,while available.This service plan is available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS formerl SIC Codes: 485111 Mixed Mode Transit Systems(Rail&Buses) 922190 Other Justice, Public Order,and Safety Activities 485112 Commuter Rail Systems 923120 Administration of Public Health Programs 621910 Ambulance Services 928110 National Security 922110 Courts 926120 Regulation and Administration of Transportation Programs 922120 Police Protection 926150 Regulation, Licensing,and Inspection of Commercial Sectors 922130 Legal Counsel and Prosecution 926130 Regulation and Administration of Comms, Electric,Gas, Utilities 922140 Correctional Institutions 921150 American Indian and Alaska Native Tribal Governments 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection excest •rivate 921110 Executive Offices Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 12 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Custom 4G Unlimited Push to Talk Plus Only Plan for National Security, Public Safety, and First Responders Government Liable Subscribers Only The plan below reflects the monthly access charge discount. No additional discounts apply. Monthly Access Fee $17.99(96626-4G Only and 96625-3G/4G) Monthly Push to Talk Plus Minutes Unlimited Domestic Voice Per Minute Rate $0.25 NOTE: No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network;and the 3G network,while available.This service plan is available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS formerl SIC Codes: 485111 Mixed Mode Transit Systems(Rail&Buses) 922190 Other Justice,Public Order,and Safety Activities 485112 Commuter Rail Systems 923120 Administration of Public Health Programs 621910 Ambulance Services 928110 National Security 922110 Courts 926120 Regulation and Administration of Transportation Programs 922120 Police Protection 926150 Regulation, Licensing,and Inspection of Commercial Sectors 922130 Legal Counsel and Prosecution 926130 Regulation and Administration of Comms, Electric, Gas,Utilities 922140 Correctional Institutions 921150 American Indian and Alaska Native Tribal Governments 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection exceit.rivate 921110 Executive Offices Mobile Broadband Priority Feature for National Security, Public Safety, and First Responders Government Liable Subscribers Only Monthly Access Fee Per MDN $0.00(86124) NOTE: Mobile Broadband Priority allows customers to connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting,giving them higher priority for network access than lower Access Class users.This feature is available to National Security, Public Safety, and First Responder customers only as defined b the followin. NAICS formerl SIC Codes: 485111 Mixed Mode Transit Systems(Rail&Buses) 922190 Other Justice, Public Order,and Safety Activities 485112 Commuter Rail Systems 923120 Administration of Public Health Programs 621910 Ambulance Services 928110 National Security 922110 Courts 926120 Regulation and Administration of Transportation Programs 922120 Police Protection 926150 Regulation, Licensing,and Inspection of Commercial Sectors 922130 Legal Counsel and Prosecution 926130 Regulation and Administration of Comms,Electric,Gas, Utilities 922140 Correctional Institutions 921150 American Indian and Alaska Native Tribal Governments 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection exce•t .rivate 921110 Executive Offices Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 13 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information,v.031820(22%) Verizon Wireless Preemption Service Feature for National Security, Public Safety, and First Responders Government Liable Subscribers Only Monthly Access Fee Per MDN $0.00(86428 Basic/Smart Phone and 86433 Non-Phone) NOTE: Preemption Service("Preemption")is a capability that reallocates network resources to customers so that they can connect in emergencies. In those uncommon times when the network is fully utilized, Preemption automatically activates to provide approved personnel uninterrupted access to the network. It helps ensure our national security, public safety,and first responder customers can continue to communicate with each other during times of high network use. Preemption capability is available on the Verizon Wireless 3G and 4G LTE data network. While Preemption capability may also be available on the networks of Verizon Wireless's domestic roaming partners,Verizon Wireless makes no representation of Preemption availability or reliability on such networks. Preemption is limited to select service rate plans and cannot be used in conjunction with devices or service plans utilized with dedicated internet connections(including but not limited to,stationary wireless networking router devices),streaming video on non-smartphone devices(including but not limited to,body cameras and stationary video surveillance cameras), and loT devices are expressly prohibited from using this feature. Please note: Calls to 911 are never preempted.This feature is available to National Security, Public Safety,and First Responder customers only as defined by the following NAICS(formerly SIC) Codes: 485111 Mixed Mode Transit Systems(Rail&Buses) 922190 Other Justice, Public Order,and Safety Activities 485112 Commuter Rail Systems 923120 Administration of Public Health Programs 621910 Ambulance Services 928110 National Security 922110 Courts 926120 Regulation and Administration of Transportation Programs 922120 Police Protection 926150 Regulation,Licensing,and Inspection of Commercial Sectors 922130 Legal Counsel and Prosecution 926130 Regulation and Administration of Comms,Electric,Gas,Utilities 922140 Correctional Institutions 921150 American Indian and Alaska Native Tribal Governments 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection exce.t.rivate 921110 Executive Offices Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 14 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Private Responder Core Service for National Security, Public Safety, and First Responders Government Liable Subscribers Only Monthly Access Fee $0.00 Verizon Wireless Private Responder Core Service for National Security,Public Safety,and First Responders("Private Core"): Private Core separates wireless data communications from commercial and consumer traffic on our network.This service is available to National Security, Public Safety,and First Responder customers only as defined by the following NAICS(formerly SIC)Codes: National Security/First Responders/Public Safety Chemical •621910 Ambulance Service •561612 Protective Services •922110 Courts •541330, 541690 Chemical Engineering and Consulting •922120 Police Protection •239210 Pharmaceutical •922130 Legal Counsel and Prosecution Communications •922140 Correctional Institutions •517110 Telecommunications,Wired •922150 Parole Offices and Probation Offices •517212 Cellular and other Wireless Telecommunications •922160 Fire Protection(except private) •238210,334290 and 561620 Alarm Systems •922190 Other Justice, Public Order and Safety Activities Critical Manufacturing •928110 National Security •237310 Highway, Street and Bridge Construction •921190 Other General Government Support •811310 Industry Equipment Repair •921110 Executive Offices •236210 Industrial Building Construction •921150 American Indian/Alaska Native Tribal Governments •211113 Extraction;236220 Construction Management Water •926150 Regulation, Licensing and Inspection of Miscellaneous •924110 Water Infrastructure Commercial Sectors •221320 Sewage Treatment Facilities Energy •221310 Water Supply and Irrigation Systems •333611 Wind Turbine Transportation •221111 Hydroelectric Power Generation •482111 Railway Transportation •221122 Electric Power Distribution •481111 Passenger Air Transportation •221118 Other Electric Power Generation •481112 Freight Air Transportation •221210 Natural Gas Distribution •483111 Shipping Transportation •926130 Regulation and Administration of Communications, Electric, •926120 Transportation Administration Gas and Other Utilities •491110 Postal Service •221113 Nuclear Electric Power Generation •926120 Public Transportation •562211 Hazardous Waste Treatment and Disposal •926120 Regulation and Administration of Transportation Programs Healthcare and Public Health •485111 Mixed Mode Transit Systems(Rail&Buses) •621112 Health Care Practitioners •485112 Commuter Rail Systems •923120 Public Health Programs Information Technology •541512 Computer Integration •541519 Computer Disaster Recovery Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 15 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Commercially Available Voice and Data Plans Nationwide for Government Calling Plans The calling plans below reflect the monthly access fee discount. No additional discounts apply. NVLPT Nationwide for Government 400 Voice Minutes 600 Voice Minutes 1000 Voice Minutes Monthly Access Fee(non-share) $35.88 (74538) $52.56(74540) $67.94(74542) Monthly Access Fee less discount(non-share) $27.98 $40.99 $52.99 Monthly Access Fee(share) $38.45 (74539,76363) $55.12(74541,76364) $70.50 (74543,76365) Monthly Access Fee less discount(share) $29.99 $42.99 $54.99 Monthly Anytime Voice Minutes 400 600 1000 Friends&Family(up to 10 numbers per account) Not Included Included' Voice Overage Rate $0.25 per minute Domestic Mobile to Mobile Unlimited Domestic Night&Weekend Minutes Unlimited Domestic Long Distance Included Data Sent or Received $1.99/MB or per data package, Domestic Text, Picture and Video 100 Included(76678) Messages Overage per messa.e: Incoming Text$0.02/Out.oin. Text$0.10/Pic&Video$0.25 Optional Features Domestic Text,Picture and Video Messages Unlimited(75439)$12.00 per line Domestic Push To Talk Plus $2.00(Basic phone-83270) Notes:Current coverage details can be found at www.verizonwireless.com.See attached Calling Plan and Feature Details for important information about calling plans, features and options.'Friends&Family eligibility varies on selected calling plan.2Smartphones and Data Multimedia Phones require a data package.4G service requires 4G Equipment and 4G coverage. Account Share Voice Sharing:At the end of each bill cycle,any unused voice allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the highest overage need. Nationwide Push to Talk Plus Calling Plan (non-share) The calling plan below reflects the month) access fee discount.No additional discounts appl . Nationwide Push to Talk Plus(non-share) Government Subscribers Only Monthly Access Fee $19.99(94244/92857) Monthly Anytime Voice Minutes' 0 One to One&Group Talk Unlimited Data Sent or Received $1.99/MB or per data package, Notes:Current coverage details can be found at www.verizonwireless.com.See attached Calling Plan and Feature Details for important information about calling plans, features and options.Push to Talk Plus terms and conditions apply.'Subscribers to the Push to Talk Plus Unlimited Calling Plan cannot place or receive regular cellular wireless calls other than to 611 and 911.(These calls may be placed anywhere in the Nationwide Rate and Coverage Area).If the voice block feature is removed,subscribers will be charged$0.25 per minute for non-Push to Talk Plus voice calls.2Smartphones and Multimedia Phones require a data package. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 16 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Nationwide for Business Caling Plans The calling plans below reflect the monthly access fee discount.No additional discounts apply. Nationwide for Business 450 Voice Minutes 900 Voice Minutes Unlimited Voice Minutes Monthly Access Fee(Talk) $39.99 (73713) $59.99 (73714) $69.99(83233) Monthly Access Fee less discount(Talk) $31.19 $46.79 $54.59 Monthly Access Fee(Talk&Text) $59.99 (73761) $79.99(73762) $89.99 (83234) Monthly Access Fee less discount(Talk&Text) $46.79 $62.39 $70.19 Domestic Anytime Voice Minutes 450 900 Unlimited Friends&Family(up to 10 numbers per account) Included with share plan only Included' Voice Overage Rate $0.25 per minute National Mobile to Mobile Unlimited Domestic Night&Weekend Minutes Unlimited Domestic Long Distance Included Data Sent or Received $1.99/MB or per data package2 Domestic Text,Picture and Video 100 Included(76678) Messages Overage.er messa.e:Incomin'Text$0.02/Out.oin. Text$0.10/Pic&Video$0.25 Optional Features Domestic Text, Picture and Video Messages Unlimited(75439)$12.00 per line Domestic Push To Talk Plus $2.00(Basic phone-83270) Notes:Current coverage details can be found at www.verizonwireless.com.See attached Calling Plan and Feature Details for important information about calling plans,features and options.tFriends&Family eligibility varies on selected calling plan.2Smartphones and Data Multimedia Phones require a data package.4G service requires 4G Equipment and 4G coverage. Unlimited Plan for Smartphones - Government Government Subscribers Only This plan is not eligible for monthly access fee discounts. Monthly Access Fee $70.00(99719) Monthly Anytime Minutes—Domestic, Canada and Mexico Unlimited Domestic Data and Messaging Allowance* Unlimited Canada&Mexico Data and Messaging Allowance** Unlimited Mobile Hotspot^ Included Domestic,Canada and Mexico Long Distance Toll Free" Included International Messaging Allowance^^^ Unlimited Notes: Coverage area includes the Verizon Wireless 4G network;and the 3G and Extended partner networks,while available.Data speeds are not guaranteed while on Extended or roaming partner networks. Only a 4G LTE GSM/UMTS global-capable smartphone can be activated on this plan. No domestic roaming or long distance charges. *After 25 GB of data usage on a line during any billing cycle usage may be prioritized behind other customers in the event of network congestion. To ensure users are able to maximize their high-speed data use for business applications,video applications will stream at up to 480p. **For data usage in Canada and Mexico,after the first 512 MB of usage in a day,throughput speeds will be reduced for the remainder of the day. ^Mobile Hotspot is available on all capable devices and allows the line to share data allowance with multiple Wi-Fi enabled devices. If 15 GB of Mobile Hotspot data usage is exceeded on any line in any given billing cycle,Verizon Wireless will limit the data throughput speeds for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. ^^Toll free calling from the US to Canada and Mexico,from Mexico to the US and Canada,and from Canada to the US and Mexico. ^^^Unlimited Messaging from within the United States to anywhere in the world where messaging services are available.For other messaging rates go to www.verizonwireless.com. ***Plan 99719 is eligible to use Travel Pass SPO 988. Please visit verizonwireless.com/international for rates and destinations,which are subject to change without notice.*** Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 17 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Custom 4G Verizon Unlimited Smartphone Plan for Public Sector Government Subscribers Only The calling plan below reflects the monthly access fee discount. No additional discounts apply. Only 4G LTE GSM/UMTS global-capable smartphones can be activated on this plan. Monthly Access Fee $65.00(13656) Monthly Access Fee(Discount Applied) $50.70 Monthly Minutes in U.S Unlimited Domestic Data Allowance Unlimited(1) Domestic Mobile Hotspot Unlimited(2) Domestic and International Messaging Allowance Unlimited(3) Notes: Current coverage details can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network;and the 3G and 3G Extended networks,while available. (1)In the event of network congestion,after 10GB of data usage on a line during any billing cycle, usage on such line may result in slightly slower download speeds relative to another user.To ensure users are able to maximize their high-speed data use for business applications,video applications will stream at 480p. (2)Mobile Hotspot is available on all capable devices and allows Corporate Subscribers to use their device and share data allowance with multiple Wi-Fi enabled devices. If 10GB of Mobile Hotspot data usage is exceeded on any line in any given billing cycle,Verizon Wireless will limit the data throughput speeds for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. (3)Unlimited Messaging from within the United States to anywhere in the world where messaging services are available. For other messaging rates go to www.verizonwireless.com. ***Plan 13656 is eligible to use Travel SPO 383. Please visit verizonwireless.com/international for rates and destinations,which are subject to change without notice.*** Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 18 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) The New Verizon Plan -Talk, Text and Data: Government Subscribers (Up to 10 Phone/Internet Devices/20 Connected Devices) Select Device Type Jetpacks/Netbooks/ Smartphones /Notebooks/ Smartphones USBs(sFo 84022, Select Purchased at 4G LTE Routers- Purchased at Full Retail Price Basic 4G LTE 84023,84024)and Wireless Connected Discounted Price Phones with voice Broadband Tablets Home Devices3 (Matrix) or Customer (sFo only(sl o soots) or Router-Data (including Google Phone2(sF (sFo 84026, (sFo 84014) Provided 84016) Voice and Data Only(sFo 84018) Chromebook) 0 84017) 84027, Equipment (SFO 84020) (SF0 84021)! 84028) (sFo 84015**) 4G LTE Internet device Installed 1(SF0 84025) Monthly Line Access Fee $40.00 per $20.00 per $20.00 per $20.00 $10.00 $10.00 $20.00 $5.00 device device device per device per device per device per device per device Select Data Amount(Talk and Text are Unlimited) The calling plans below reflect the monthly access fee discount. No additional discounts apply. Monthly Account Access Maximum Number Shared Data Domestic Safety Modes Safety Modes Carryover Data Boost' Fee of Lines(per billing Allowance Data (682) (672) Data(671) (681) account) Overage $35.04 $27.30(96325) 2 GB(Small) $5.00 N/A Up to 10 Phone/ $15.00 for 1 $50.00 $39.00(96327) Internet devices 4 GB(Medium) $15.00 per $5.00 N/A Included GB Up to 20 Connected 1 GB $ 00 $54.60(96328) Devices 8 GB(Large) $5.00 N/A (optional) General Allowance Minutes Unlimited Domestic Long Distance Included BlackBerry Enterprise Server $15.00 per line(77515) Cloud Storage 5 GB per line Unlimited Domestic Text and Multimedia Messages and Included International Text Messages Domestic Mobile Hotspot Included Notes: Data-only devices on these plans share in the data allowance but do not share the minutes or message allowance unless the device is capable. 1LTE Internet(Installed)require the new Verizon Plans 8 GB or higher.2Wireless Home Phone shares in the unlimited voice minutes but not the message or data allowance.30n1y approved connected devices are eligible. 4No additional discounts apply.&Safety Mode speeds do not impact the quality of HD calls;however,the speeds will impact HD video calling experience. While in Safety Mode customer can return to full 4G LTE speed by purchasing Data Boost or switching to a plan with a higher data allowance. 7Data Boost allows additional 4G LTE data to be purchased when needed. Accounts with Data only devices must use the data only plans. Current coverage details can be found at www.verizonwireless.com. Access fee discounts applied at the account level only.Text Messages originating from Mexico are$0.50 per message sent(per recipient)and$0.05 per message received on the 2GB,4GB,and 8 GB plans. Data allowances from new Verizon Plans with not share with any other Verizon Plans.The new Verizon Plan is not compatible with Private Network Traffic Management. Sharing:Sharing is available only among Government Subscribers on Verizon Plans—Talk Text and Data for up to 10 lines on the same account. **The$40.00 monthly line access for Smartphones will automatically change to$20.00 monthly line access once the line term is fulfilled.Proration may occur. Promotions may be available for Monthly Line and Account Access Fees. Please contact your Government Account Manager. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 19 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) The New Verizon Plan for Business Plan - Talk, Text and Data Plans: Government Subscribers (Up to 25 Phone/Internet Devices/50 Connected Devices) Select Device Type Jetpacks(sFo 4G LTE 84022)1 Smartphones Routers-with Netbooks/ Select Smartphones Purchased at voice onl (sFo 4G LTE k Purchased at Full Retail Price y Noteboos(sFo Wireless Connected Discounted Price or Customer Basic Phones 84044)or 4G LTE Routers(data 84024)USBs(SFo Home Devices2 (sFo 84042) Routers(with only) 84023) (Matrix) Provided Phone'(SFo (sFo 84026, voice and data (sFo 84018) Tablets sFo 84040) Equipment 84043) 84027, ( bundle) (including Google (sFo 84041**) (sFo 84045) Chromebook) 84028) SF0 84021 Monthly Line Access Fee 1 $35.00 per $15.00 per $15.00 per $15.00 $10.00 $10.00 $15.00 $5.00 device device device per device per device per device per device per device Select Data Amount(Talk and Text are Unlimited) The calling plans below reflect the monthly access fee discount. No additional discounts apply. Maximum Number of Safety Carryover Data Monthly Account Access Lines(per billing Shared Data Domestic Data Mode3 Data Boost4 account) Allowance Overage (672) (671) (681) $475,00 $136.50(96345) Upto 25 Phone/ 25 GB3 _ $24500 $191.10(96366) Internet devices 35 GB3 $15.00 for $350 90 $273.00(9636e) 50 GB3 $15.00 per 1 GB Included Included 1 GB $500 90 $390.00(96369) Up to 50 Connected 85 GB3 (optional) $750.00 $585.00(96370) Devices 150 GB3 $400040 $780.00(96371) 200 GB3 General Allowance Minutes Unlimited Domestic Long Distance Included BlackBerry Enterprise Server $15.00 per line(77515) Cloud Storage 5 GB per line Unlimited Domestic Text and Multimedia Messages and Included International Text Messages Domestic Mobile Hotspot Included Notes: Data-only devices on these plans share in the data allowance but do not share the minutes or message allowance unless the device is capable. 'Wireless Home Phone shares in the unlimited voice minutes but not the message or data allowance. 20nIy approved connected devices are eligible. All Talk,Text and Data allowances on the new Verizon Plan for Business Plan include Mexico and Canada,and unlimited calling from the US to Mexico and Canada at no additional charge.TravelPass(including Canada and Mexico)may be added to the new Verizon Plan for Business plans for access to additional countries. 3Safety Mode speeds do not impact the quality of HD calls; however,the speeds will impact HD video calling experience. While in Safety Mode customer can return to full 4G LTE speed by purchasing Data Boost or switching to a plan with a higher data allowance. 4Data Boost allows additional 4G LTE data to be purchased when needed. Accounts with Data only devices must use the data only plans. Current coverage details can be found at www.verizonwireless.com. Access fee discounts applied at the account level only. Included Text Messages originating in the U.S.to Canada and Mexico. The new Verizon Plan is not compatible with Private Network Traffic Management. Sharing:Customers subscribing to Verizon Plan for Business will be billed on separate billing accounts and invoices.Sharing is available only among Government Subscribers on these Verizon Plan for Business—Talk Text and Data with 11 or more lines on the same account. **The$35.00 monthly line access for Smartphones will automatically change to$15.00 monthly line access once the line term is fulfilled. Proration may occur. Promotions may be available for Monthly Line and Account Access Fees. Please contact your Government Account Manager. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 20 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Altematively,you may contact your local Verizon Govemment Sales representative for additional information.v.031820(22%) The New Verizon Single Basic Phone Plan: Unlimited Talk and Text Only The callin• •Ian below reflects the monthl access fee discount. No additional discounts a••I . Basic Phones Only 3G or 4G LTE Basic Phone 4G LTE Basic Phone Only Monthly Device Access Fee $30.00(98245) $50.08$39.00(98817) Domestic Anytime Voice Allowance Per Month Unlimited Voice Per Minute Rate(after allowance) N/A Domestic Data Allowance 500 MB 4 GB Data Overage $5.00 per 500 MB Domestic Long Distance Included Domestic Text Messages Unlimited Notes: Current coverage details can be found at www.verizonwireless.com. Not eligible for monthly access discounts. The new Verizon Basic Plan is not available for accounts with Smartphones data devices,or connected devices-Customers subscribing to the new Verizon Single Basic Plan and non-new Verizon Basic Plan will be billed on separate billing accounts and invoices. The New Verizon Single Basic Plan is a standalone plan. Nationwide Flat Rate Calling Plan The canine •Ian below reflects the month) access fee discount.No additional discounts a••I Nationwide Flat Rate Government Subscribers Only Monthly Access Fee S11.99(73809) Monthly Anytime Voice Minutes 0 Domestic Voice Per Minute Rate $0.25 Domestic Long Distance Included Data Sent or Received $1.99/MB or per data package' Notes: Current coverage details can be found at www.verizonwireless.com.See attached Calling Plan and Feature Details for important information about calling plans,features and options.1Smartphones and Multimedia Phones require a data package. Nationwide Add-a-Line Voice Plan with Push to Talk Plus The callin. .Ian below reflects the monthl access fee discount.No additional discounts a..l . Nationwide Add-a-Line Voice Plan with Push to Talk Plus Government Subscribers Only Monthly Access Fee $18.991(94990/92904) Monthly Anytime Voice Minutes 0 Minutes Minutes can share minutes from voice and/or voice&data bundle plans Push to Talk Plus Unlimited Domestic Voice Per Minute Rate $0.25 Domestic Night&Weekend Minutes Unlimited Domestic Nationwide Mobile to Mobile Unlimited Domestic Long Distance Included Domestic Roaming Rate per minute $0.25 Domestic Text(SMS)and Multimedia(MMS)Messages 100 Included Overage: $0.20(SMS)Text,$0.25(MMS)sent/received Data Sent or Received $1.99/MB or per data package2 Notes: Current coverage details can be found at www.verizonwireless.com.See attached Calling Plan and Feature Details for important information about calling plans,features and options.Push to Talk Plus terms and conditions apply.INo More than 50%of plans on a single account can be placed on the$18.99 Additional Line Voice&Push to Talk Plus plans 2Smartphones and Data Multimedia Phones require a data package. Account Share Voice Sharing:At the end of each bill cycle,any unused voice allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the highest overage need. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 21 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Govemment Sales representative for additional information.v.031820(22%) Flexible Business Plans For Basic& Smartphones The callin• •fans below reflect the monthl access fee discount. No additional discounts a••l . Basic Phones* I Smartphones' Monthly Access Fee $35.00(92731) $65.00(92732) $75.00(92736) $85.00(92737) $95.00(92738) $105.00 (92740) Monthly Access Fee less discount $27.30 $50.70 $58.50 $66.30 $74.10 $81.90 Shared Data Allowance 100 MB 2 GB 4 GB 6 GB 8 GB 10 GB Data Overage $10.00 per GB Mobile Hotspot2 Included Monthly Anytime Minutes Unlimited Messa•in• Allowance3 Unlimited Domestic and International Messa•in• Optional Features Domestic Push to Talk Plus Additional monthly access fee per line$5.00 per line Notes: Current coverage details and additional plan and feature information can be found at www.venzonwireless.com. No Domestic Roaming or Long Distance Charges.4G service requires 4G Equipment and 4G coverage. Government subscribers only. *Basic phones may only be added to an account with at least 1 Smartphone(bill account level). 1. Access to corporate email using BlackBerry Enterprise Server(BES)is available for an additional$15.00 per line. 2. Mobile Hotspot is available on all capable devices and allows you to use your device and share data allowance with multiple Wi-Fi enabled devices. 3. Unlimited Messaging from within the United States to anywhere in the world where messaging services are available. Data Sharing: Lines activated on these plans can only share with other lines on these plans and with lines on the Flexible Business Plans for Data Devices. At the end of each bill cycle,any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. Venzon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 22 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Commercially Available Data Plans 4G Business Unlimited Tablet Plan Corporate Subscribers Only This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee" $45.00(99307) Data Allowance1 Unlimited Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Only 4G tablets can be activated on this plan. *Corporate Subscribers on this plan cannot place or receive voice calls other than to 611 or 911 (these calls may be placed anywhere in the Nationwide Rate and Coverage Area). If the voice block feature is removed,there will be a$0.25 per minute charge for voice calls. This is a current retail plan and is subject to change or be discontinued without notice to the customer. This Business Unlimited Plan is not compatible with Private Network Traffic Management(PNTM)or Private Network. 'After 22 GB of data usage on a line during any billing cycle,usage may be prioritized behind other customers in the event of network congestion. If 10 GB of Mobile Hotspot data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. To ensure users are able to maximize their high-speed data use for business applications,video applications will stream at up to 1080p. For data usage in Canada and Mexico,after the first 512 MB of usage in a day,throughput speeds for additional usage will be reduced for the remainder of the day. Usage outside of the United States requires a 4G LTE GSM/UMTS global-capable device. 4G Business Unlimited Mobile Broadband Plan Corporate Subscribers Only This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee* $45.00(99308) Data Allowance1 Unlimited Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network;and the 3G and 3G Extended networks,while available. Only 4G Mobile Broadband data devices, including jetpacks, USBs/air cards, netbooks, and notebooks can be activated on this plan. *Corporate Subscribers on this plan cannot place or receive voice calls other than to 611 or 911 (these calls may be placed anywhere in the Nationwide Rate and Coverage Area). If the voice block feature is removed,there will be a$0.25 per minute charge for voice calls. This is a current retail plan and is subject to change or be discontinued without notice to the customer. This Business Unlimited Plan is not compatible with Private Network Traffic Management(PNTM)or Private Network. 1If 22 GB of domestic data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds to up to 200 Kbps for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage.To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 1080p. For data usage in Canada and Mexico,after the first 512 MB of usage in a day,throughput speeds for additional usage will be reduced for the remainder of the day. Usage outside of the United States requires a 4G LTE GSM/UMTS •lobal-capable device. Data Only Plans: Government Subscribers (Up to 10 Data Only Devices) Select Device T le Netbooks/ Verizon 4G LTE Tablets(including Google Notebooks,LTE 4G LTE Routers Broadband Connected Jetpacks1 USBs Chromebook and Internet with data only Routers with data Devices (SFO 77555) (SFO 77555) (SFO 77555, (SFO 77555) only Amazon Kindle (SF0 78303) 78045) (SFO 79392) Fire) SFO 77567 Monthly Line Access Fee $20.00 $20.00 $20.00 $20.00 $20.00 $10.00 $5.00 per device per device per device per device per device per device per device Select Data Amount Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 23 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) The calling plans below reflect the monthly access fee discount. No additional discounts apply. Monthly Account Access Maximum Number of Devices Shared Data Allowance Domestic Data Overage (per billing account) $20.002 (90525) 2GB Tablet&Connected Devices only $30.002 (86504) 4 GB $40-00 $31.20(86505) 6 GB $50-00 $39.00(86506) 8 GB $6040 $46.80(86507) 10 GB $70-00 $54.60 (86508) 12 GB $8040 $62.40 (86509) 14 GB $90400 $70.20 (86510) Up to 10 16 GB $15.00 per 1 GB $1-00-00 $78.00(86511) 18 GB $440-00 $85.80 (86512) 20 GB $485-00 $144.30(86513) 30 GB $260-00 $202.80(87271) 40 GB $335.00 $261.30(87272) 50 GB $440-00 $319.80(90910) 60 GB $560.00 $436.80(90911) 80 GB $748.00 $553.80(90912) 100 GB Domestic Messaging(Text and $10.00 for 1000 message package Multimedia) Pay as you go or message package overage: $0.20(SMS)Text,$0.25(MMS)sent/received Cloud Storage 5 GB per line(must be selected) Notes:Data-only devices on these plans share in the data allowance but do not share the minutes or message allowance unless the device is capable. Verizon Plans data-only plans are not available for accounts with Smartphones, basic phones or connected devices with voice. 1LTE Internet(installed)devices require a data package of 10 GB or higher.2No additional discounts apply. Current coverage details can be found at www.verizonwireless.com. Access fee discounts applied at the account level only. Sharing:Customers subscribing to Verizon Plans-Data Only- will be billed on separate billing accounts and invoices. Sharing is available only among Government Subscribers to these Data Only Plans-Data Only on the same account. Promotions may be available for Monthly Line and Account Access Fees. Please contact your Government Account Manager. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 24 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Govemment Sales representative for additional information.v.031820(22%) Business Data Only Plans: Government Subscribers (Up to 25/501100 Data Only Devices) Select Device Type Netbooks/ Tablets(including Notebooks, LTE 4G LTE Verizon 4G LTE Connected Jetpacks USBs Google (SFO 77555) (SFO 77555) Internet Broadband Router Broadband) Devices (SFO 78303 Chromebook) (SFO 77555, (SFO 77555) (SFO 79392 (SFO 77567) ) 78045) Monthly Line Access Fee $20.00 $20.00 $20.00 $20.00 $20.00 $10.00 $5.00 per device per device per device per device per device per device per device Select Data Amount The calling plans below reflect the monthly access fee discount. No additional discounts apply. Monthly Account Access Maximum Number of Devices Shared Data Allowance Domestic Data Overage (per billing account) $ 40 $144.30(87184) 30 GB $260.00 $202.80(87185) Up to 25 40 GB $335-00 $261.30(87186) 50 GB $41-0-00 $319.80(90430) 60 GB $560.00 $436.80(90431) Up to 50 80 GB $15.00 per 1 GB $7-10.00 $553.80(90429) 100 GB $1,025.00 $799.50(91521) 150 GB Up to 100 $1-;40040 $1,092.00(91520) 200 GB Domestic Text Messaging 10.00 for 1000 text and multi media Overage: $0.20(SMS)Text,$0.25(MMS)sent/received Optional Cloud Storage 25 GB per line(must be selected) Notes:Data-only devices on these plans use the data allowance but do not use the minutes or message allowance unless the device is capable. The Small Business for data-only devices is not available for accounts with Smartphones,basic phones or connected devices with voice. Current coverage details can be found at www.verizonwireless.com. Access Fee discounts applied at the account level only. Sharing: Sharing is available only among Government Subscribers to these Business Data Only Plans-Data Only. Calling plan changes may not take effect until the billing cycle following the change request. Text, Picture and Video messages are not eligible for sharing. Data allowances from Business Data Only plans will not share with any non-Business Data Only Plans. Safety Mode, Carryover Data and Data Boost features cannot be added to data-only plans. Promotions may be available for Monthly Line and Account Access Fees. Please contact your Government Account Manager. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 25 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Flexible Business Plans For Data Devices The calling plans below reflect the monthly access fee discount. No additional discounts apply. Connected Connected Devices, Connected Devices, Tablets, Netbooks, Notebooks,Jetpacks, USBs, Devices Tablets, Netbooks, Mobile Broadband Devices Notebooks Monthly Access Fee $5.00 $10.00 $35.00 $45.00 $55.00 $65.00 $75.00 (92739) (92741) (92742) (92744) (92745) (92746) (92747) Monthly Access Fee less discount $5.00 $10.00 $27.30 $35.10 $42.90 $50.70 $58.50 Shared Data Allowance 1 MB 100 MB 2 GB 4 GB 6 GB 8 GB 10 GB Data Overage Rate $10.00 per GB Notes:Current coverage details and additional plan and feature information can be found at www.verizonwireless.com.4G service requires 4G Equipment and 4G coverage. Government subscribers only. Data Sharing:These plans only share with other lines on these plans and with lines on the Flexible Business Plans for Basic&Smartphones.At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. Flexible Business Plans For Data Devices - Connected Device I Internet with Voice The calling plans below reflect the monthly access fee discount. No additional discounts apply. Connected Device* Broadband Router Monthly Access Fee $5.00 $65.00 $75.00 $85.00 $95.00 $105.00 (94532) (94495) (94496) (94497) (94500) (94504) Monthly Access Fee less discount $5.00 $50.70 $58.50 $66.30 $74.10 $81.90 Shared Data Allowance 1 MB 2 GB 4 GB 6 GB 8 GB 10 GB Domestic Data Overage Rate $10.00 per GB Notes:Current coverage details and additional plan and feature information can be found at www.verizonwireless.com.4G service requires 4G Equipment and 4G coverage. Government subscribers only. Data Sharing:These plans only share with other lines on these plans and with lines on the Flexible Business Plans for Basic&Smartphones.At the end of each bill cycle,any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. Custom Flat Rate Mobile Broadband - Government Government Subscribers Only This plan is not eligible for monthly access fee discounts. Monthly Access Fee $34.99(99716) Domestic Data Allowance* Unlimited Overage Rate •er KB NA NOTE: Subject to the Mobile Broadband terms and conditions;additional terms and conditions apply to Unlimited,Megabyte(MB),and Smartphone data Plans. Throughput speeds on the Custom Flat Rate Mobile Broadband will be limited up to 600kbps throughout the duration of each billing cycle while on the Verizon Wireless 4G network only. Data speeds are not guaranteed while on Extended or roaming partner networks.Devices utilized in conjunction with the Custom Flat Rate Mobile Broadband plan are limited to mobile(non-stationary)applications. Dedicated internet connections on stationa router devices and streamin• video on stationa video surveillance cameras are ex.ressl •rohibited on this rate .Ian. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 26 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Custom Mobile Broadband Plan II—Government Government Subscribers Only This plan is not eligible for monthly access fee discounts. Monthly Access Fee $44.99(99717) Domestic Data Allowance Unlimited Overage Rate Per KB NA NOTE: Subject to the Mobile Broadband terms and conditions; additional terms and conditions apply to Unlimited, Megabyte(MB), and Smartphone data Plans. Verizon Wireless will limit throughput of data speeds should 30GB of data be used within a given bill cycle. Devices utilized in conjunction with the Custom Mobile Broadband Plan II are limited to mobile(non-stationary)applications. Data speeds are not guaranteed while on Extended or roaming partner networks. Dedicated internet connections on stationa router devices and streaming video on stationa video surveillance cameras are ex.ressl prohibited on this rate.Ian. Data Packages for Feature Phones and Smartphones The Data Packa.es are eli.ible for monthl access fee discounts and .romotions,when availablet Monthly Access Per Line when added Optional Business Email Feature to an eligible voice plan Data Allowance Rate After Allowance Compatible with server based email solutions N/A -0- $1.99 .er MB N/A $10.00 75 MB $10.00 per each additional 75 MB of N/A 77810 usage $12.001 $15.00 per each additional GB of 300 MB N/A Basic Devices Onl 85533 usage $30.00 $23.40 2,3 (Smartphone 76375)(Basic 2 GB2 $10.00 per each additional GB of $15.00 76381 usage Notes:Current coverage details can be found at www.verizonwireless.com. See attached Calling Plan and Feature Details for important information about calling plans,features and options. 1The$12.00/300MB data package for Basic Devices can be added to a voice only price plan with a monthly access fee of$15.99 or higher,this feature cannot be activated on a Smartphone Device. 2The$30.00/2GB data package is eligible for a monthly access fee discounts when combined with select Business calling plans 3Smartphone Subscribers require a data package with a minimum allowance of 2GB.Personal Email Feature is included with all data.acka.es contained herein. Mobile Broadband Data Plans The callin• plans below reflect the monthl access fee discount.No additional discounts a..l . Mobile Broadband Pricing for Tablets.Netbooks.4G LTE Modems.3G&4G LTE Dedicated Mobile Hotspots Monthly Access Fee $30.001(85320/85322) $39.99(84357/98715) Domestic Monthly Data Allowance 2GB Unlimited* Per GB Rate After Allowance $10.00 per each additional GB of usage N/A Domestic Per Minute Rate2 $0.25 per minute Domestic Long Distance Included Notes:Current coverage details can be found at www.verizonwireless.com.See attached Calling Plan and Feature Details for important information about calling plans,features and options.4G and 3G Mobile Broadband coverage details can be found at www.verizonwireless.com.4G service requires 4G equipment and 4G coverage. 2Per Minute Rate applies to voice calls and other data usage in the United States. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line.Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s)that exceed the 25 GB high-speed data usage threshold.We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice. Public Sector Mobile Broadband Share Plans: Government Subscribers Only The calling plans below reflect the monthly access fee discount. No additional discounts apply. Public Sector Mobile Broadband 5 Gigabytes 10 Gigabytes 20 Gigabytes Monthly Access Fee $39.99(90239) $59.99(90240) $99.99(90241) Shared Domestic Data Allowance 5GB 10GB 20GB Overage Per Gigabyte $8.00 Per Gigabyte Note:This plan is available for domestic data only devices,on the Verizon Wireless network only. Data Sharing:At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. Current Mobile Broadband coverage details can be found at www.verizonwireless.com. New activations on these service plans require 4G LTE devices. Existing customers transitioning to one of these service plans are able to utilize existing 3G devices. The 5GB, 10GB, and 20GB Public Sector Mobile Broadband Plans are able to share with each other. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 27 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Commercially Available Machine to Machine(M2M) Mobile Broadband Machine to Machine (M2M) Share Group 1 Plans - Low Usage The data clans below reflect the monthl access fee discount. No additional discounts a..l Mobile Broadband Machine-to-Machine Plans 1 Megabyte 5 Megabytes I 25 50 150 Megabytes Megabytes Megabytes Domestic Profile Shared Data Allowance 1 MB(87660) 5 MB(87661) 25 MB 50 MB 150MB(87664) (87662) (87663) Monthly Access Fee $5.00 $7.00 $10.00 $15.00 $18.00 Domestic Account Shared Data Allowance 1 MB(87640) 5 MB(87641) 25 MB 50 MB 150MB(87644) (87642) (87643) Monthly Access Fee $5.00 $7.00 $10.00 $15.00 $18.00 Overage Rate Per Mecab to $1.00 Mobile Broadband Machine to Machine(M2M) Share Group 2 Plans - High Usage The data clans below reflect the monthl access fee discount. No additional discounts a..l . Mobile Broadband Machine-to-Machine Plans 250 Megabytes 1 Gigabyte 5 Gigabytes 10 Gigabytes Domestic Profile Shared Data Allowance 250 MB(87665) 1 GB(87668) 5GB(87671) 10 GB(87673) Monthly Access Fee $20.00 $25.00 $50.00 $80.00 Monthly Access Fee less discount $20.00 $25.00 $39.00 $62.40 Domestic Account Shared Data Allowance 250 MB(87645) 1 GB(87646) 5 GB(87647) 10 GB(87648) Monthly Access Fee $20.00 $25.00 $50.00 $80.00 Monthly Access Fee less discount $20.00 $25.00 $39.00 $62.40 Overage Rate Per Megabyte $0.015 Note:Machine to Machine coverage included the Verizon Wireless 4G,3G and 3G Extended networks. See attached Calling Plan and Feature Details for important information about calling plans,features and options. Government Subscribers may supply their own authenticated Equipment(CPE)approved by Verizon Wireless to be activated on these plans. Netbook,Smartphone,and Tablet devices are not eligible for Mobile Broadband M2M pricing. 4G service requires 4G Telemetry equipment and 4G coverage. All terms and conditions of the Agreement apply to M2M service and M2M Lines as a Wireless Service. ACCOUNT Data Sharing:Sharing among M2M Lines is available only among M2M Lines active on this plan. At the end of each billing cycle,any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. PROFILE(If using profile share the data allowance must be a least 1 MB) Data Sharing:Sharing among M2M Lines on the same profile/Company ID is available only among M2M Lines active on this plan. At the end of each billing cycle, any unused data allowances for lines sharing across multiple accounts unused data allowances will be applied proportionally to all lines with overages and bills overage as KB. Public Sector Mobile Broadband Machine to Machine (M2M) Share Plans: Government Subscribers Only The calling plans below reflect the monthly access fee discount. No additional discounts apply. Public Sector Mobile Broadband 5 Gigabytes 10 Gigabytes 20 Gigabytes Monthly Access Fee $39.99(90233) $59.99(90234) $99.99(90235) Shared Domestic Data Allowance 5GB 10GB 20GB Overage Per Gigabyte $8.00 Per Gigabyte Note:This plan is available for domestic data only devices,on the Verizon Wireless network only. Data Sharing:At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request.Current Mobile Broadband coverage details can be found at www.verizonwireless.com. New activations on these service plans require 4G LTE devices. Netbook, Smartphone,and Tablet devices are not eligible for Mobile Broadband M2M pricing. Existing customers transitioning to one of these service plans are able to utilize existing 3G devices. Sharing.The 5GB, 10GB,and 20GB Public Sector Mobile Broadband Machine to Machine Plans are able to share with each other. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 28 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) 3G14G Mobile Broadband Machine-to-Machine (M2M)Wireless Backup Router Plan: Government Subscribers Only The data elan below reflect the month) access fee discount. No additional discounts a••I . 3G/4G M2M Wireless Backup Router Plan Monthly Access Fee(non-pooled) $10.00(868473G/868484G) Domestic Data Allowance Per Month 25 MB Share Option N/A Domestic Overage Rate Per GB $10.00 per GB Domestic Voice Rate Per Minute $0.25 per minute(Device Dependent) Text Messaging Per Message $0.20 per message sent or received(Device Dependent) International Roaming N/A. Verizon Wireless network only. Notes: Current coverage details can be found at www.verizonwireless.com. See the attached M2M Data Plan and Feature Details as well as Calling Plan and Feature Details in your Agreement for important information about calling plans,features and options. During an outage of the primary connection, all usage within the billing cycle in excess of the 25 MB allowance will be charged at the overage rate of$10.00 per GB. Text messaging feature packages may be added to this plan. The Wireless Router Plan is approved for use as a backup solution for business continuity only and is not to be used for primary connectivity. Verizon Wireless reserves the right to move Customer to the standard commercial 5 GB M2M price plan should usage on the lines provisioned on the M2M Wireless Backup Router Plan exceed 1 GB for three(3)consecutive months. M2M Wireless Backup Router Plan may be used with Private Network. M2M router devices must be approved for use on Verizon Wireless' network; no other device types may be activated on this plan. Not eligible for Verizon Wireless Government Equipment Matrix pricing. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 29 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Commercially Available International Calling Plans International Options Monthly Features: Mexico and Canada The calling features below reflect the monthly access fee discount,No additional discounts apply. International Options Monthly Feature. 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes 500 Voice Minutes Mexico and Canada Monthly Access Fee(1 Month)* $10.00(SPO 428)* $20.00(SPO 426)' $15.00(SPO 441)* $30.00(SPO 425)* $25.00(SPO 443)* Monthly Access Fee less discount $10.00 $20.00 $15.00 $23.40 $25.00 International Options Monthly Recurring 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes 500 Voice Minutes Feature: Mexico and Canada Monthly Access Fee(Recurring)** $10.00(SPO 427)" $20.00(SPO 446)" $15.00(SPO 434)" $30.00(SPO 424)" $2 44 (SPO 2" Monthly Access Fee less discount $10.00 $20.00 $15,00 $23.40 $25.00 Voice Overage Rate Pay Go $0.10/minute $0.05/minute Data Allowance' 100 MB 250 MB 100 MB 250 MB 1 GB Data Overage Rate After Allowance2 $10.00/100 MB $20.00/1 GB Messaging Allowance3 Pay Go 100 sent;unlimited 250 sent;unlimited 500 sent;unlimited incoming incoming incoming Messaging Overage Rate After Pay Go $0.10/Sent Message $0.05/Sent Allowance2Message Notes:Current coverage details and additional information can be found at www.verizonwireless.com.,The data allowance applies in Canada and Mexico only,where coverage is available. All data usage,including dedicated Mobile Hotspot,deducts from the same data allowance.Requires an eligible domestic data plan or feature and an International GSM capable device. 2The overage rate is not eligible for discounts.3Multimedia messages(MMS)are included in the allowance,but incur data transport charges(deducts from the International data allowance).Pay Go rates for International Voice,International Messaging,and Data Roaming can be found at www.verizonwireless.com/Intemational. 'This is a monthly feature and will be removed from the account one month after being added to an account. "This is a recurring feature and will remain on the account until removed. Global Messaging' No additional discounts assl . Global Text Messaging Canada $0.20 per recipient per message sent and$0.20 per message received,or according to your Domestic Messaging Plan Other Countries $0.50.er recipient.er messa.e sent and$0.05 .er messa.e received Global Picture and Video Messaging Canada,Mexico and Puerto Rico $0.25 per recipient per message sent or received,or according to your Domestic Messaging Plan, plus global data roaming charges. Other Countries $0.50 per recipient to send,$0.25 per message to receive plus global data roaming charges.Visit verizonwireless.com/international mms for supported countries. Notes:Current coverage details,and list of Other Available Countries can be found at www.verizonwireless.com/International.See attached Calling Plan and Feature Details for important information about calling plans,features and options. 'Applies to all global-capable devices.Must be added to a domestic 3G Mobile Broadband calling plan with domestic 3G Mobile Broadband Connect/Mobile Hotspot. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 30 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) International Options Monthly Features: 140+ Countries The calling features below reflect the monthly access fee discount.No additional discounts apply. International Options MonthlyFeature: P 140+Countries 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes Monthly Access Fee(1 Month)* $25.00(SPO 431)* $50.00(SPO 433)* $40.00(SPO 445)* $85.00(SPO 423)* Monthly Access Fee less discount $19.50 $39.00 $31.20 $66.30 International Options Monthly 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes Recurring Feature 140+Countries Monthly Access Fee(Recurring) $25.00(SPO 412)** $50.00(SPO 432)** $40.00(SPO 444)** $85.00(SPO 422)** Monthly Access Fee less discount $19.50 $39.00 $31.20 $66.30 Voice Overage Rate Pay Go $0.25/minute Data Allowance' 100 MB 250 MB 100 MB 250 MB Data Overage Rate After Allowance2 $25.00/100 MB Messaging Allowance3 Pay Go 100 sent;unlimited 250 sent;unlimited incoming incoming Messaging Overage Rate After Pay Go $0.25/Sent Message Allowance2 Notes:Current coverage details and additional information can be found at www.verizonwireless.com.'The data allowance applies in 140+countries where coverage is available. All data usage,including dedicated Mobile Hotspot,deducts from the same data allowance.Requires an eligible domestic data plan or feature and an International GSM capable device. 2The overage rate is not eligible for discounts. 3Multimedia messages(MMS) are included in the allowance,but incur data transport charges(deducts from the International data allowance).Pay Go rates for International Voice,International Messaging,and Data Roaming can be found at www.verizonwireless.com/International. 'This is a monthly feature and will be removed from the account one month after being added to an account. 2This is a recurring feature and will remain on the account until removed. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 31 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Commercially Available Wireless Options Custom Wireless Home Phone for Government Plan*: No Domestic Roaming or Long Distance Charges This Plan is NOT elk ible for monthl access fee discounts. Monthl Access Fee $20.00 93792 Monthl An time Minutes Unlimited Notes: Current coverage details and additional plan and feature information can be found at www.venzonwireless.com.Activation on this plan requires a separate billing account.Activations on this plan are limited to no more than 9 lines per account.*May only be activated on a Verizon Wireless Home Phone As'roved Device.This is not a Home Phone service. This service is senerall utilized to reslace POTS lines. 4G Smartwatch with NumberShare1 Unlimited Plan - Government This plan is not eligible for monthly access fee discounts. Monthly Access Fee $10.00(13413) Domestic Anytime Minutes Unlimited Domestic Data Allowance2 _ Unlimited Domestic and International Messaging Allowance3 Unlimited Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. This plan is for use only in the United States on the Verizon Wireless 4G network. When NumberShare is active on a 4G Smartwatch, certain services will not work on the Smartwatch device including:Call Forwarding,No Answer Transfer,Busy Transfer,Caller Name ID,Voicemail(access voicemail on the Smartwatch device by dialing the host smartphone number and pin)),and RingBack Tones. Calls and messages to/from blocked contacts will not be blocked on the Smarthwatch when NumberSharing with a host smartphone. Verizon does not guarantee that NumberShare will work at all times in every situation and the service works only with eligible devices. 1. Only lines on select smartwatches with the NumberShare service can be activated on this plan.Certain conditions must be met prior to activation. This plan can only be used when paired with a Verizon Wireless Smartphone that has unlimited data. 2. Usage may be prioritized behind other customers in the event of network congestion. 3. Unlimited messaging from within the United States to anywhere in the world where messaging services are available. 4G Business Unlimited Smartwatch Plan (Standalone) Corporate Subscribers Only This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $30.00(99309) Voice Minutes Allowance Unlimited Data Allowance' Unlimited Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network;and the 3G and 3G Extended networks,while available. Only 4G Smartwatch devices can be activated on this plan. This is a current retail plan and is subject to change or be discontinued without notice to the customer.This Business Unlimited Plan is not compatible with Private Network Traffic Management(PNTM)or Private Network. 'If 22 GB of domestic data usage is exceeded on any line in any given billing cycle,Verizon Wireless will limit the data throughput speeds to up to 200 Kbps for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 1080p. For data usage in Canada and Mexico, after the first 512 MB of usage in a day,throughput speeds for additional usage will be reduced for the remainder of the day. Usage outside of the United States requires a 4G LTE GSM/UMTS slobal-ca sable device. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 32 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) 4G Business Unlimited Connected Device Plan (Other) Corporate Subscribers Only This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee* $5.00(99314) Data Allowance1 Unlimited Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network;and the 3G and 3G Extended networks,while available. Only Data-Only Connected Devices such as the Samsung Camera, Wear24, and LG Urbane 2 can be activated on this plan. *Government Subscribers on this plan cannot place or receive voice calls other than to 611 or 911 (these calls may be placed anywhere in the Nationwide Rate and Coverage Area). If the voice block feature is removed,there will be a $0.25 per minute charge for voice calls. This is a current retail plan and is subject to change or be discontinued without notice to the customer. This Business Unlimited Plan is not compatible with Private Network Traffic Management(PNTM)or Private Network. 1If 22 GB of domestic data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds to up to 200 Kbps for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage.To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 1080p. For data usage in Canada and Mexico,after the first 512 MB of usage in a day,throughput speeds for additional usage will be reduced for the remainder of the day. Usage outside of the United States re•uires a 4G LTE GSM/UMTS •lobal-ca•able device. 4G Business Unlimited Connected Device Plan (Wearables) Corporate Subscribers Only This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $5.00(99317) Voice Minutes Allowance Unlimited Data Allowance' Unlimited Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Only Wearable Connected Devices with Voice capability, such as the Samsung Gear S and Gear S2,can be activated on this plan. This is a current retail plan and is subject to change or be discontinued without notice to the customer. This Business Unlimited Plan is not compatible with Private Network Traffic Management(PNTM)or Private Network. 1If 22 GB of domestic data usage is exceeded on any line in any given billing cycle,Verizon Wireless will limit the data throughput speeds to up to 200 Kbps for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage.To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 1080p. For data usage in Canada and Mexico,after the first 512 MB of usage in a day,throughput speeds for additional usage will be reduced for the remainder of the day. Usage outside of the United States re•uires a 4G LTE GSM/UMTS •lobal-ca•able device. Zipit Now Messaging Solution* The calling plan below reflects the monthly access fee discount. No additional discounts apply. Please note a separate agreement must be negotiated and executed between the Customer and Zipit Wireless for the services*it will provide. Monthly Access Fee $15.00(86024) Optional Feature Access Fee N/A Domestic MB Allowance 35 MB Overage Rate Per MB $0.10 MB Home Airtime/Min. Rate N/A Domestic Long Distance1 Included NOTE: Current coverage details can be found at www.verizonwireless.com. See attached Calling Plan and Feature Details for important information about calling plans,features and options. Data usage is rounded to next full kilobyte at end of each billing cycle. Any unused portion of the monthly megabyte allowance is lost. This plan is not eligible for pooling or sharing of the megabyte allowance. *Please note installation, maintenance, warranty,customer service,billing, and pricing of Zipit equipment are provided separately,directly through Zipit Wireless. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 33 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Verizon Auto Share (In-Vehicle) Plan* This plan is NOT eligible for monthly access fee discounts. Included Domestic Text Monthly Access Fee per Shared Data Allowance Data Overage Rate Message Allowance Overage Rate per Connection(device) (non shared)** Text Message $25.00(93074) 20 MB(82297) $10.00 per GB 20 $0.20 per message Notes: Coverage is only available in the United States and includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Current data coverage details and additional plan information can be found at www.verizonwireless.com. This plan is restricted for use on the Delphi Onboard device only.Components of this plan include Verizon Auto Share Platform access and an in-vehicle hardware device. *Voice calls cannot be placed or received on this plan, except for calls to 611 or 911 (these calls may be placed anywhere in the Nationwide Rate and Coverage Area). If the voice block feature is removed,there will be a$0.25 per minute charge for voice calls. ACCOUNT SHARING- Data Sharing:Sharing is only available among lines active on this plan. At the end of each bill cycle,any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. **Domestic text message allowance does not include picture or video messages. Custom Verizon Auto Share Components for Government Subscribers Verizon Auto Share Components are NOT eligible for discounts. Verizon M2M Management Center Included Mobile App Included QR Code1 Included Verizon Auto Share Included Delphi Onboard Device(OBD) $199.00 SKU-ACT233LVWQE Verizon Auto Share Security Kit2(self-install kit) $199.97 SKU—VZN-SECKIT 1The QR code is in the Equipment Guide and can be ordered as an accessory. 2Professional Installation services not available to government customers. 4G Business Unlimited Connected Camera Corporate Subscribers Only This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee* $45.00(99342) Data Allowance1 Unlimited Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Only Connected Camera Devices, such as the Arlo Go, can be activated on this plan.*Government Subscribers on this plan cannot place or receive voice calls other than to 611 or 911 (these calls may be placed anywhere in the Nationwide Rate and Coverage Area). If the voice block feature is removed,there will be a$0.25 per minute charge for voice calls. This is a current retail plan and is subject to change or be discontinued without notice to the customer.This Business Unlimited Plan is not compatible with Private Network Traffic Management(PNTM)or Private Network. 1If 22 GB of domestic data usage is exceeded on any line in any given billing cycle,Verizon Wireless will limit the data throughput speeds to up to 200 Kbps for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage.To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 1080p. For data usage in Canada and Mexico,after the first 512 MB of usage in a day,throughput speeds for additional usage will be reduced for the remainder of the day. Usage outside of the United States resuires a 4G LTE GSM/UMTS•lobal-ca•able device. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 34 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) 4G Business Unlimited Connected Device Plan (Gizmo) Corporate Subscribers Only This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $5.00(99343) Voice Minutes Allowance Unlimited Data Allowance' Unlimited Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network;and the 3G and 3G Extended networks, while available. Only LG Gizmo Connected Devices can be activated on this plan. This is a current retail plan and is subject to change or be discontinued without notice to the customer.This Business Unlimited Plan is not compatible with Private Network Traffic Management(PNTM)or Private Network. 'If 22 GB of domestic data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds to up to 200 Kbps for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage.To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 1080p. For data usage in Canada and Mexico,after the first 512 MB of usage in a day,throughput speeds for additional usage will be reduced for the remainder of the day. Usage outside of the United States requires a 4G LTE GSM/UMTS •lobal-capable device. Call Filter Plus This feature is NOT eligible for monthly access fee discounts. Monthly Access Fee' $2.99 Notes:Additional feature information can be found at www.verizonwireless.com. 'This feature can only be added onto an eligible device. Call Filter service is eligible for Android and iOS customers when they enroll and activate on a smartphone device.Call filter is not available on all call,all devices and in all areas,The Call Filter a..is.re-loaded on most capable devices or can be downloaded from the a..store.*Once enabled all lines have the abilit to access call filter. Call Filter This feature is NOT eligible for monthly access fee discounts. Monthly Access Fee' $0.00 Notes: Additional feature information can be found at www.verizonwireless.com. 'This feature can only be added onto an eligible device. Call Filter service is eligible for Android and iOS customers when they enroll and activate on a smartphone device.Call filter is not available on all call,all devices and in all areas.The Call Filter app is pre-loaded on most capable devices or can be downloaded from the app store.*Once enabled all lines have the ability to access call filter.**4G LTE GSM/UMTS capable devices,re.uire VoLTE/HD Voice. Name ID Features The features below reflect the monthly access charge discount.No additional discounts apply Feature Monthly Access Share Name ID* $0.00 Company Name ID $1.99 per line Note: Depending upon the service provider and/or carrier to which the called party is subscribed,the called party may or may not be able to view the caller's name. 1. *Share name ID requires Call Filter Plus (Formerly Known as Caller Name ID)to be on the called device for the name to display which costs$2.99 and also needs a contract amendment. Share name ID allows customer to customize name displayed across all devices on account. 2. Company Name ID requires Call Filter Plus(formerly known as Caller Name ID)to be on the called device for the name to display which costs$2.99 and also needs a contract amendment. Company Name ID sends custom name and custom number(personalized on each number)to devices enabled with Call Filter Plus. Users must be in My Business. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 35 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Verizon Device Protection Options: Wireless Phone Protection (WPP),Extended Warranty(EW),and Total Equipment Coverage(TEC) Monthly Price:Current Market Rate-See Verizon's current Device Protection for Business Brochure for pricing details. https://scache.vzw.com/content/dam/support/pdf/device-protection-broch u re-business.pdf Verizon offers ordering entities the ability to enroll in any of the following device protection options that provide coverage for loss, theft, damage or post-warranty defects on eligible devices,along with other benefits.As of the date of this agreement, benefits include coverage for: • Wireless Phone Protection (WPP) - unlimited cracked screen repairs (for select smartphones, subject to parts availability) or device replacements for lost, stolen and damaged devices. In Florida, WPP coverage includes coverage for post-warranty defects. WPP is an insurance program and includes a claim limit and deductible. - WPP Smartphones/iPhones-85913 - WPP All Tablets&Basic-85912 • Extended Warranty (EW) - unlimited repairs or replacements for post-warranty defects, including battery replacements for battery malfunctions(for select smartphones,subject to parts availability). EW is not available in Florida or for Florida customers. - EW-79184 - EW Smartphones(NY)-87309 - EW Tablets&Basic(NY)-87310 • Total Equipment Coverage(TEC)-combines WPP and EW coverage;not available in Florida or for Florida customers.WPP is an insurance program and includes a claim limit and deductible. - TEC Smartphones/iPhones-81495 - All Tablets&Basic-85921 Each device protection option is subject to the Device Protection for Business Terms and Conditions,which should be reviewed prior to enrollment,as the payment of premium is confirmation of agreement with and acceptance of those Terms and Conditions.A copy of the Terms and Conditions can be found in the Device Protection for Business Brochure(link above).The Terms and Conditions will also be delivered to the address of record for the ordering entity's account upon enrollment. Ts&Cs Disclaimer: Device protection options, benefits and monthly prices/deductibles may change from time to time. WPP is an insurance program and TEC includes WPP. Information about current device protection options and program terms and conditions are available at Device Protection Brochure&Terms and Conditions Business. Not all options presented in the brochure are available to ordering entities. Device protection options, including the benefits offered, monthly premiums and any required deductible,may change from time to time.The ordering entity will be notified of changes to the program in accordance with the Terms and Conditions and applicable laws. The ordering entity may cancel device protection with respect to any Verizon Wireless number at any time. IMPORTANT NOTE: Not all device protection options presented in the brochure are available to ordering entities. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 36 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on-your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Verizon Wireless Plan and Feature Details Plans and Associated Charges:Billing,shipping and end-user address must be However,if either allowance is unlimited,the unlimited allowance will always apply a gPP 9Y Pp Y within an area where Verizon Wireless is licensed and provides service.Charges first. for calls will be based on the cell sites used,which may be outside the calling plan Nationwide for Business Share Option: The Share Option is available to coverage area even when the subscriber is physically within the coverage area. businesses with a minimum of five(5)Nationwide for Business lines on the same Time of the call is based on the telephone switching office that carries the call, account with the share option. The Monthly Anytime Minutes of all lines on an which may be different from the time of day shown on subscriber's phone.Unused account will be aggregated, and then allocated first to the line with the highest monthly minutes and/or Megabytes are lost.On outgoing calls,charges start when anytime minute usage,and then to the line with the next highest usage. subscriber presses SEND or the call connects to a network,and on incoming calls, Push to Talk Plus:Push to Talk Plus(PTT+)capable Equipment required.Push when the call connects to a network(which may be before it rings).A call may end to Talk Plus capable Equipment can only be used with a Push to Talk Plus calling several seconds after subscriber presses END or the call disconnects.Calls made plan.Subscribers switching from a Push to Talk Plus Calling Plan to another on the Verizon Wireless network are only billed if they connect(which includes calling plan may not be able to use certain Push to Talk Plus capable calls answered by machines). Billing for airtime and related charges may Equipment with the new plan.Push to Talk Plus calls may only be made with sometimes be delayed. Calls to"911"and certain other emergency services are other Verizon Wireless Push to Talk Plus subscribers. Push to Talk Plus toll-free and airtime-free. Airtime may be charged when dialing toll-free numbers. Subscribers may initiate or participate on a call,simultaneously,with as many as Anytime Minutes:Anytime Minutes apply when making or receiving calls from a 250 total participants(total is limited to(50)if interoperating between 3G and 4G calling plan's rate and coverage area. Coverage information is available participants). Administrators can be designated to manage the Push to Talk at www.verizonwireless.com. Airtime is rounded up to the next full minute. contact lists via a single website interface with a single user name/password. . Allowance minutes/Megabytes are not transferable except as may be available on Existing Push to Talk Subscriber Equipment may require a software upgrade to plans with sharing. In order to gain access to coverage in newly expanding use Push to Talk Plus or replacement with a Push to Talk Plus capable markets, subscribers must periodically dial *228 to update roaming information device. Push to Talk Plus is only available within the National Enhanced Services from voice or Smartphone devices;from the VZAccess Manager,go into"Options" Rate and Coverage Area and WiFi access points. There will be a delay from the and click"Activation,"while in the National Enhanced Services Rate and Coverage time a Push to Talk Plus call is initiated until the Push to Talk Plus call is first Area every three months. This may alter the rate and coverage area.Automatic received by the called party. If an incoming voice call is received while on a Push roaming may not be available in all areas and rates may vary. Roaming charges to Talk Plus call the voice call may be answered and the Push to Talk Plus placed may be delayed to a later bill. on hold. If an incoming Push to Talk Plus call is received while on a Push to Talk Long Distance:Unlimited domestic long distance is included when calling from Plus call the PTT call icon can be selected to connect to the Push to Talk Plus the plan's rate and coverage area,unless otherwise specified in the plan. call. If the incoming voice or Push to Talk Plus call is not answered a missed call Unlimited Messaging: Unlimited Messaging is included with select plans and is alert will display. Network registration information will be sent to the Equipment available in the National Enhanced Services rate and coverage area in the United each time it is powered on in the National Enhanced Services Rate and Coverage States. Messaging applies when sending and receiving(i)text,picture and video Area,each time the Subscriber travels into the National Enhanced Services Rate messages to and from Verizon Wireless and Non-Verizon Wireless customers in and Coverage Area,and every 12 hours if the Subscriber stays within the National the United States,(ii)Text,picture,and video messages sent via email,(iii)Instant Enhanced Services Rate and Coverage Area. While the updated network messages,and(iv)Text messages with customers of wireless carriers in Canada, registration information is being sent to the Equipment,incoming voice calls will go Mexico, Puerto Rico,and the U.S. Virgin Islands. Messaging is subject to Text, directly to voice mail. Contact list cannot be modified from certain Equipment. Picture,and Video Messaging Terms and conditions.Premium messages are not Subscriber cannot prevent others who have the Subscriber's MTN from entering included.Friends&Family for Business:Calls directed to and received from an the MTN into their Push to Talk contact list.Only one person can speak at a time account's listed Friends&Family numbers shall not use Monthly Anytime Voice during a Push to Talk Plus call. In-Call Talker Override(Talker Priority)allows a Minutes. For Nationwide for Business plans with 900 minutes or more or 450 pre-determined user priority to take the floor to communicate urgent message over minute plan with the share option can add up to ten(10)Friends&Family numbers. participant. Push to Talk Plus services cannot be used for (i) access to the Only calls from Nationwide Coverage Area to designated domestic landline or Internet, intranets or other data networks, except as the device's native wireless numbers(excluding Directory Assistance, 900 numbers, or customer's applications &capabilities permit, (ii) any applications that tether Equipment to own wireless or Voicemail access numbers)may be added;all qualifying lines on laptops, personal computers or other devices for any purpose. Please visit our an account share the same Friends&Family numbers,up to account's eligibility website www.verizonwireless.com for additional Push to Talk Plus information. limits;My Verizon,My Business Account or Verizon Enterprise Center is required International Long Distance: You need International Eligibility to make to set up and manage Friends&Family numbers. international calls to most countries, but you can make calls to some North Mobile to Mobile Calling:Mobile to Mobile Calling minutes apply when making American destinations without it. Additional surcharges may apply when calling calls directly to or receiving calls directly from another Verizon Wireless subscriber certain countries;see verizonwireless.com/International for details. while in the Nationwide Rate and Coverage area. Mobile to Mobile calls must Verizon Wireless International Long Distance Value Plan: International originate and terminate while both Verizon Wireless subscribers are within the Eligibility required to call most countries.Value Plan feature is not available on all Mobile to Mobile Calling area. Mobile to Mobile Calling is not available(i)with Plans. Rates are subject to change without notice. Standard International Long fixed wireless devices with usage substantially from a single cell site,(ii)for data Distance rates apply in addition to airtime charges per your Plan on calls made usage including Push to Talk Plus calls, Picture or Video Messaging(iii) if Call from the Verizon Wireless network.Rates and service availability may vary when Forwarding or No Answer/Busy Transfer features are activated, (iv)for calls to your phone's banner displays"Extended Network."Value Plan rates apply only on Verizon Wireless customers using any of the International services,(v)for calls to calls to Value Plan Countries made from your Plan's Rate and Coverage Area.If check Voice Mail,(vi)in those areas of Louisiana and Mississippi where the users a subscriber's Plan's Rate and Coverage Area includes calls to any Value Plan roaming indicator flashes, (vii) in Canada and Mexico and(viii)to users whose country,those calls will be billed per the Plan. Except when roaming on another current wireless exchange restricts the delivery of Caller ID And(viiii)for incoming carrier's network, in which case that carrier's rates,taxes and surcharges apply. calls if Caller ID is not present or Caller ID Block is initiated. Mobile to Mobile For Value Plan subscribers, calls made from the Verizon Wireless network to Calling minutes will be applied before Anytime Minutes. countries not included in the Value Plan will be billed at standard International Long Night and Weekend Minutes:Apply to calls made in a calling plan's rate and Distance rates.Additional surcharges may apply when calling certain destinations, coverage area only during the following hours: 12:00 am Saturday through 11:59 see www.verizonwireless.com/international for details. pm Sunday and 9:01 pm to 5:59 am Monday through Friday. If both Night and International Roaming: Some services, such as premium text messaging, Weekend and Mobile to Mobile Calling minute allowances apply to a given call, directory assistance, entertainment lines and third-party services, may be Mobile to Mobile Calling minutes will apply before Night and Weekend minutes. available,and charges for these services will be billed(along with applicable toll Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 37 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Verizon Wireless Plan and Feature Details charges) in addition to roamingrates. Message-waiting-indicator serviceD a rvi :P rmiUses:Yo u) is not at Services:Permitted can use Verizon Wireless Data Services for available where Text Messaging is not available.When using International Phone, accessing the Internet and for such uses as: (i) Internet browsing; (ii)email; (iii) or International Data services,or if you subscribe to a Nationwide Plus Canada or intranet access (including accessing corporate intranets, email and individual Nationwide Plus Mexico Plan,and you're roaming near country borders,calls may productivity applications made available by your company); (iv) uploading, be carried by a cell site located in a neighboring country and billed at that country's downloading and streaming of audio,video and games;and(v)Voice over Internet rates. Verizon Wireless will terminate your service for good cause if less than half Protocol(VoIP). of your voice or data usage over three consecutive billing cycles is on the Verizon Data Services: Prohibited Uses. You may not use our Data Services for illegal Wireless National Enhanced Services Rate and Coverage Area. See purposes or purposes that infringe upon others'intellectual property rights,or in a verizonwireless.com/International for rates and destinations,which are subject to manner that interferes with other users'service,that violates trade and economic change without notice. International Eligibility required for GSM roaming, and for sanctions and prohibitions as promulgated by the Departments of Commerce, roaming in many destinations. Rates, terms and conditions apply only when Treasury or any other U.S. government agency, that interferes with network's roaming on participating GSM networks in published destinations. Availability of ability to fairly allocate capacity among users,or that otherwise degrades service service,calling features,and Text messaging varies by country and network and quality for other users.Examples of prohibited usage include:(i)server devices or may be restricted without notice. You must add International Eligibility to your host computer applications that are broadcast to multiple servers or recipients account to roam in many destinations. Visit verizonwireless.com/naroaming. By such that they could enable"hots"or similar routines(as set forth in more detail(ii) using Equipment outside the United States, subscriber is solely responsible for below) or otherwise denigrate network capacity or functionality; (ii) "auto- complying with all applicable foreign laws,rules and regulations("Foreign Laws"), responders,""cancel-bots,"or similar automated or manual routines that generate including Foreign Laws regarding use of wireless phones while driving and use of amounts of net traffic that could disrupt net user groups or e-mail use by others; wireless camera phones. Verizon Wireless is not liable for any damages that may (iii)generating "spam"or unsolicited commercial or bulk e-mail(or activities that result from subscriber's failure to comply with Foreign Laws. facilitate the dissemination of such e-mail);(iv)any activity that adversely affects Roaming in GSM countries: GSM International Phone, activated in the United the ability of other users or systems to use either Verizon Wireless'services or the States with compatible subscriber Identity Module(SIM)card required. Rates, Internet-based resources of others, including the generation of dissemination of terms and conditions apply only when roaming on participating GSM networks in viruses, malware, or"denial of service" attacks; (v) accessing or attempting to published International Phone countries. Service may be available in additional access without authority, the information, accounts or devices of others, or to countries, but airtime rates, availability of calling features, and ability to receive penetrate,or attempt to penetrate Verizon Wireless'or another entity's network or incoming calls(including return calls from emergency services personnel)may be systems;or(vi)running software or other devices that maintain continuous active restricted.See www.verizonwireless.com for coverage and airtime rates. Service Internet connections when a computer's connection would otherwise be idle or in certain countries may be blocked without prior notice. Where Text messaging "any keep alive"functions,unless they adhere to Verizon Wireless"requirements is available,Customer will be charged$0.50 for each message sent and$0.05 for for such usage,which may be changed from time to time. each message received. Text messaging rates are subject to change. Text Verizon Wireless further reserves the right to take measures to protect our network messages may be sent only to MTNs of(i) Verizon Wireless customers, and(ii) and other users from harm,compromised capacity or degradation in performance. customers of foreign wireless carriers that participate in international text These measures may impact your service,and Verizon Wireless reserves the right messaging. Check www.vtext.com for the most current list of participating foreign to deny, modify or terminate service, with or without notice, to anyone Verizon carriers. Wireless believes is using Data Services in a manner that adversely impacts the Data Services: Verizon Wireless charges you for all data and content sent or Verizon Wireless network.Verizon Wireless may monitor your compliance,or received using our network (including any network overhead and/or Internet other subscribers'compliance,with these terms and conditions,but Verizon Protocol overhead associated with content sent or received),as well as resolution Wireless will not monitor the content of the communications except as of Internet Protocol addresses from domain names. Sending or receiving data otherwise expressly permitted or required by law. [See using a virtual private network(VPN)involves additional VPN overhead for which verizonwireless.com/privacy] you will be charged. Please note that certain applications or widgets periodically Unlimited Data Plans and Features (such as Mobile BroadbandAccess, Push to send and receive data in the background,without any action by the user,and you Talk Plus,and certain VZEmail services)may ONLY be used with wireless devices will be billed for such data use. Applications may automatically re-initiate data for the following purposes:(i)Internet browsing;(ii)email;and(iii)intranet access sessions without you pressing or clicking the ®' or connect button. Data (including access to corporate intranets, email, and individual productivity sessions automatically terminate after 24 hours.A data session is inactive when applications like customer relationship management,sales force,and field service no data is being transferred. Data sessions may seem inactive while data is automation).The Unlimited Data Plans and Features MAY NOT be used for any actively being transferred,or may seem active when the data is actually cached other purpose. Examples of prohibited uses include, without limitation, the and data is not being transferred. If you have a Data Only plan and use voice following: (i) continuous uploading, downloading or streaming of audio or video service,domestic voice calls will be billed at$0.25/minute. programming or games; (ii) server devices or host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data Verizon Wireless strives to provide customers with the best experience when using feeds, automated machine—to—machine connections or peer—to—peer(P2P) file our network, a shared resource among tens of millions of customers. sharing; or (iii) as a substitute or backup for private lines or dedicated data To further this objective,Verizon Wireless has implemented Network Optimization connections.This means,by way of example only,that checking email,surfing the Practices designed to ensure that the overwhelming majority of data customers Internet,downloading legally acquired songs,and/or visiting corporate intranets is aren't negatively impacted by the inordinate data consumption of a few users.The permitted, but downloading movies using P2P file sharing services and/or reduction can last for the remainder of the current bill cycle and the immediately redirecting television signals for viewing on laptops is prohibited. following bill cycle to ensure high quality network performance for other users at For individual use only and not for resale.We will protect our network from harm, locations and times of peak demand. For a further more detailed explanation of which may impact legitimate data flows.We will limit throughput or amount of data these techniques please visit www.verizonwireless.com/networkoptimization. transferred exceeding 25 GB in any given billing cycle on any line, in any given Data transfer amounts will vary based on application.If you download an audio or billing cycle,for all additional usage for the remainder of the then-current bill cycle video file,the file may be downloaded in sections or in its entirety; data charges for the line that exceeds the data usage,and reserve the right to deny or terminate will apply to the portion downloaded,regardless of whether you listen to or watch service,without notice,to anyone we believe is using an Unlimited Data Plan or all of it. You may access and monitor your own data usage during a particular Feature in any manner prohibited above or whose usage adversely impacts our billing period,including during the Return Period,by accessing My Verizon online network or service levels.Anyone using more than 25 GB per line in a given billing or by contacting Customer Service. cycle is presumed to be using the service in a manner prohibited above,and we Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 38 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) Verizon Wireless Plan and Feature Details reserve the right to immediately terminate the service of any such person without Data Roaming: nternational Eligibility is needed to roam in many destinations. notice. We reserve the right to adjust data throughput limitation thresholds to as Current coverage details, and list of Other Available Countries can be found low as 5GB in with prior written notice. We also reserve the right to terminate at www.verizonwireless.com/International. service upon notification to the customer. International Data Optional Features: International PC Card required for Unlimited VZAccess and VZEmail: Mobile BroadbandAccess, and international use. International PC Cards will not work in the United States or InternationalAccess data sessions may be used for the following purposes: (i) Canada and International Data Optional Features subscribers will need a Mobile Internet browsing, (ii) e-mail, and (iii) intranet access (including access to Broadband PC card for domestic use.The domestic and International PC Cards corporate intranets, e-mail and individual productivity applications like customer cannot be used at the same time. Prior to leaving the United States,subscribers relationship management, sales force and field service automation). Unlimited must install International Data Optional Features VZAccess Managers"' and run VZAccess, VZEmail and Push to Talk Plus services cannot be used (i) for the OTA wizard. International Data Optional Features subscribers must activate uploading,downloading or streaming of movies, music or games, (ii)with server and update their Preferred Roaming lists while in the National Enhanced Services devices or with host computer applications, other than applications required for Rate and Coverage Area every three months.Verizon Wireless reserves the right BlackBerry or Wireless Sync service, including, but not limited to, Web camera to terminate the service of any subscriber whose total usage is less than half on posts or broadcasts, automatic data feeds, Voice over IP (VoIP), automated the Verizon Wireless National Enhanced Services Rate and Coverage Area over machine-to-machine connections, or peer-to-peer(P2P)file sharing, or(iii) as a three consecutive billing cycles. . substitute or backup for private lines or dedicated data connections.Additionally, International Email SIM Cards: SIM Cards are available for use with your Unlimited VZEmail services cannot be used for,(i)access to the Internet,intranets International PC Card,International Smartphone,or International Phone. Verizon or other data networks, except as the Equipment's native applications and Wireless is not responsible for any unauthorized use of subscriber's SIM Cards capabilities permit,or(ii)for any applications that tether Equipment to laptops or and subscriber must safeguard security codes. Placing your InternationalEmail personal computers other than for use of the Wireless Sync. Unlimited SIM in any other non BlackBerry or Smartphone device could result in additional BroadbandAccess and data sessions automatically terminate after 2 hours of charges or termination of service. Upon termination of service, subscriber must inactivity,unless Subscriber has Mobile IP(MIP)capable Equipment destroy SIM Card. M2M Data Plan Terms and Conditions A data session is inactive when no data is being transferred,and may seem inactive while data is actively being transferred to a device,or seem active when actually cached and not transferring data. Customer must maintain virus protection when accessing the service and is responsible for all data sent and received including "overhead"(data that is in addition to user-transmitted data,including control,operational and routing instructions,error-checking characters as well as retransmissions of user-data messages that are received in error)whether or not such data is actually received.Verizon Wireless will not be liable for problems receiving Service that result from Customer's device. Megabyte(MB)Data Plans: M2M data usage is rounded to next full kilobyte at end of each billing cycle. Any unused portion of the megabyte allowance is lost. Equipment will not indicate kilobyte usage. Data Roaming: International Eligibility is needed to roam in many destinations. Only the Canadian Broadband Rate and Coverage Area supports EV-DO. Current coverage details,and list of Other Available Countries can be found at www.verizonwireless.com/International. M2M Data Plan Share Options Share Options:Sharing is available only among Government Subscribers on applicable M2M Low Usage and High Usage calling plans. Account Share: Customer may activate up to 15 share groups per account. Sharing is available only among M2M Lines on the Mobile Broadband M2M Account Share Plans on the same billing account,in the same usage group(Low Usage and High Usage plans cannot share with each other). Unused KBs will be distributed to M2M Lines with an overage on an as needed basis to M2M Lines on the same billing account that have exceeded their MB allowance during the same monthly billing period.At the end of each bill cycle any unused KBs allowances will be applied to the overages of the other M2M Lines on the same account beginning with the line with the lowest overage need until depleted. Customers subscribing to Mobile Broadband M2M Account Share Plans will be billed on separate billing accounts and invoices from Subscribers to the Mobile Broadband M2M Profile Share Plans. Profile(Multi-Account)Share:Customer may activate one(1)share group per profile(Low Usage and High Usage plans cannot share with each other); however, customer may have multiple bill accounts on the same profile. Sharing is available only among M2M Lines on the Mobile Broadband M2M Multi-Account Share Plans on the same profile,in the same usage group.Each sharing M2M Lines unused KBs will pass to other sharing M2M Lines that have exceeded their data allowance during the same monthly bill cycle.Unused KBs will be distributed proportionally as a ratio of the KBs needed by each applicable M2M Line to the total KBs needed by all sharing M2M Lines on the same profile. Customers subscribing to Mobile Broadband M2M Profile Share Plans will be billed on separate billing accounts and invoices from Subscribers to the Mobile Broadband M2M Account Share Plans. Call Filter Service Attachment to Verizon Wireless Agreement Note: 1A profile is defined as a Customer's overarching account of record under which Customer may have multiple billing accounts This Call Filter Service Attachment ("Call Filter Attachment") to the Agreement between Customer and Verizon Wireless sets forth the terms and conditions specific to the Call Filter Service (described below) to be provided by Verizon Wireless to Customer hereunder. If there are any inconsistencies between this Call Filter Attachment and the Agreement, this Call Filter Attachment shall control with respect to the Call Filter Service functionality or operation. Any capitalized but undefined terms used in this Call Filter Attachment shall have the meanings given such terms in the Agreement. 1. Call Filter Service Overview. Verizon Wireless's Call Filter Service allows Customer to take manage its calls(the"Service"). 2. Call Filter and Call Filter Plus Service Description. Call Filter is available to Customer for no additional monthly charges, and provides spam protection (spam alerts, blocking and reporting). Call Filter Plus provides added protection with caller ID and other premium features Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 39 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) for a monthly charge,which are set forth in Exhibit A attached hereto. Call Filter utilizes network-based functionality to provide spam alerts and caller ID information on Customer's devices, and will not require the Call Filter application for these features. Spam blocking and other enhanced spam protection tools require the Call Filter application and a compatible device. Availability of certain features will vary depending on the device. For a full list of compatible devices and available features by device, click on Supported Devices at https://www.verizonwireless.com/solutions-and-services/call-filter/. Basic phones will receive network-based spam protection. Call Filter requires Verizon Wireless's 4G LTE network; limited features of the Service may be available if Customer is roaming on a VoLTE network outside of Verizon Wireless's 4G coverage area. 3. Call Filter Limitations. Call Filter is not available for incoming calls from restricted or unlisted numbers. Call Filter does not detect spam calls from international numbers, but Customer may choose to block calls from international numbers. Call Filter utilizes analytics and databases that are continually evolving, including spam reporting by customers. Call Filter may not work with some of our other services like NumberShare or eSIM lines. 4. Spam Protection and the Call Filter Application. Call Filter will alert Customer when Customer receives potential spam calls and allows Customer to turn on the spam filter to automatically block(send directly to voicemail)spam calls based on Customer's preferred risk level (as determined by Customer in the Call Filter application). If Customer enrolls in Call Filter through the Call Filter application, Verizon will automatically turn on Customer's spam filter to block all high-risk spam calls, but Customer can always turn off or adjust the blocking within the Call Filter application. Call Filter Plus, provides additional protection with caller ID for unknown numbers,access to a risk assessment meter for each spam call, reverse spam number lookup, and additional categories of spam alerts including "Robo Caller" or "Potential Fraud." With Call Filter Plus,depending upon Customer's device,Customer may also be able to view a list of callers that have been identified as spam or blocked,and block and un-block specific numbers.Call Filter's spam detection and block management may inadvertently mislabel or block legitimate callers including those to whom Customer may have given consent to communicate with via Customer mobile number. Customer should check Customer voicemail to determine if the caller is legitimate(if they left a voice message and if Customer have voicemail enabled). Verizon Wireless does not guarantee that all calls that are spam will be detected. Customer's spam settings such as spam filters and personal block and spam lists will be permanently deleted once Customer changes devices, uninstalls the Call Filter application, unsubscribes or downgrades the Service, or in the case of Android users, disables the Call Filter application or clear application cache or data. 5. Caller ID. Caller ID, available with Call Filter Plus, displays the name, phone number, city and state of a caller's phone number, if these details are available and supported by Customer's device. Some devices may only display the caller's name as the Call Filter may not be available on all devices. Some devices also allow identification of text messages when using an eligible messaging application. Android users may also see the caller's uploaded photo if available. 6. The caller's identity may not show if they are labelled as Robo Caller, Potential Spam or Potential Fraud on certain operating systems. Customer's saved contact names will show instead of the caller identification (so if a call would normally show as a Robo Caller with the Service, but is in Customer's list of contacts, that contact name will show instead). If Customer uploads a photo, Customer's photo will be seen by other Verizon Wireless customers that use the Service but will not override a Customer's contact photo(uploading is not available for all devices). 7. Data Charges. Subject to the Agreement,data charges may apply for download of the application and use of the Service. Call Filter does not operate on Wi-Fi,so data charges may apply when using the Service even if Customer device is also connected to Wi-Fi. If Customer's device is eligible for the uploading or receiving of a picture,data charges apply to such uploading and also for receiving pictures. Such data charges will be billed to Customer's Verizon Wireless account according to Customer's data plan.The Service will automatically renew every month unless canceled. For Call Filter Plus, Customer will be billed a Monthly Access Fee as specified in Exhibit A. 8. Privacy. Verizon Wireless may use information about Customer's activity in the Service, subject to our Privacy Policy, which can be found at http://www.verizon.com/about/orivacy/. In order to provide the Service to Customer,Verizon Wireless will access the following information: MTN, contacts, call log, and messages (Android devices only). Verizon Wireless does not share information for any other purposes other than to render the Service. While a Customer end user can review or turn off these permissions at any time in the device settings,without access to that information,the Service will not be provided to that device. 9. Licenses and Restrictions. Call Filter is the property of Verizon Wireless or its licensors. Call Filter software and any application installed on Customer devices are licensed and not sold to Customer.Verizon Wireless and its licensors grants to Customer a limited,non-exclusive, revocable,non-transferable, personal,non-commercial license to use the Service for its intended use,in the United States. 10. Restrictions on Use. Customer will not, or permit anyone else to, sell, resell, distribute, sublicense, loan, lease, otherwise transfer, alter, modify,merge,adapt,copy,delete,record,translate,publish,upload,transmit,export,create derivative works of,make any commercial use of,reverse engineer,decompile,attempt to derive the source code,or disassemble the Service of any software that forms part of the Service. Customer may not use the Service or any part of it for any improper use(including infringement of copyright or other intellectual property Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 40 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) rights)and must follow all laws.Customer will not alter,disable,or circumvent any features embedded in the software.All rights not expressly granted to Customer herein are reserved. Verizon Wireless may revoke this license at any time without notice. 11. Branding. All trademarks, service marks. trade names, logos, domain names, and any other features of Verizon Wireless's brand are the sole property of Verizon Wireless and Verizon Wireless does notgrant anyrights to such brandingto Customer for anyuse at all.Customer p p Y 9 may not remove or alter any copyright,trademark,or other intellectual property notices of the Service. 12. User Content. For certain eligible devices, the Service allows Customer to upload a photo to display. Customer may choose to attach a photo from Customer own photo gallery,a new photo that Customer take,or a photo available for use from an Internet search that Customer conducts. Customer is responsible for any content that Customer uploads to the Service. Verizon Wireless does not monitor or control the content Customer chooses to send via the Service and,Verizon Wireless disclaims all responsibility for such content. Photos that Customer did not take may be subject to copyright protection which limits or prohibits their copying, transmission and/or use. Customer agrees that Customer will not attach copyrighted content in a way that infringes any copyright,and that Customer is wholly responsible for any copyright infringement resulting from Customer's conduct. If Customer is unsure about whether Customer's conduct is lawful, Customer should not attach the content. 13. Digital Millennium Copyright Act Notice. If Customer believe that Customer content has been improperly used in the Service in a way that constitutes copyright infringement please contact Verizon at the address below. Pursuant to Title II of the DMCA, all claims alleging copyright infringement for material that is believed to be residing on Verizon's system or network should be promptly sent in the form of written notice to Verizon's Designated Agent.The Designated Agent for DMCA Notice is: Verizon Copyright Department 1320 North Courthouse Road, Floor 9 Arlington,Virginia 22201, U.S.A. Fax 703.351.3669 Email DMCA@verizon.com NOTE: No other notices or communications should be sent to the Designated Agent,who is appointed solely for the purpose of receiving notices of claims alleging copyright infringement under the DMCA. Specific requirements for proper notification of claimed infringement are set forth in the DMCA(see 17 U.S.C.§512(c)(3)).Valid notification must be a written communication that includes all of the following elements: 1. Signature of copyright owner or person authorized to act on behalf of the owner; 2. Identification of copyrighted work claimed to be infringed; 3. Identification of the material claimed to be infringing or to be the subject of infringing activity and information reasonably sufficient to permit the service provider to locate the material; 4. Information reasonably sufficient to permit the service provider to contact the complaining party(address, phone number and, if available,email address); 5. A statement that the complaining party has a good faith belief that use of the material in the manner complained is not authorized by the copyright owner, its agent,or the law;and 6. A statement that the information in the notification is accurate,and under penalty of perjury,that the complaining party is authorized to act on behalf of the owner of the exclusive right allegedly being infringed. It is the policy of Verizon that upon receipt of a valid DMCA notice Verizon will remove or disable access to allegedly infringing material. There are substantial penalties for false claims(see 17 U.S.C. §512(f)). 14. Open Source and Third Party Licenses. Customer's use of the Service is subject to open source licenses that form part of the Service. Certain software or technical information is licensed from third parties, and may be covered by one or more U.S. Patents, pending U.S. patent applications,and pending counterpart European and international patents.The open source licenses that form part of the Service are as follows: • https://realm.io/legal/developer-license-terms/ • https://github.com/CocoaLumberiack/CocoaLumberiack/blob/master/LICENSE • https://developer.apple.com/library/archive/samplecode/GenericKeychain/Listings/LICENSE txt.html#//apple ref/doc/uid/DTS400077 97-LICENSE txt-DontLinkElementlD 8 • https://developer.apple.com/library/archive/samplecode/Reachability/Listings/LICENSE txt.html#//apple ref/doc/uid/DTS40007324- LICENSE txt-DontLinkElementlD 3 • https://github.com/rnapier/RNPinnedCertValidator/blob/master/LICENSE • https://github.com/scalessec/Toastlblob/master/license • http://www.apache.orq/licenses/LICENSE-2.0 Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 41 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) • httpS://Mozilla.orq/MPL/2.0/ • httPS://github.com/RestCommljain-sip/blob/master/licenses/NIST-CONDITIONS-OF-USE.txt • https://github.com/RestComm/Jain-Sip/blob/master/licenses/JSIP%20Spec%20license.pdf 15. Termination. Subject to the dispute resolution provision in the Agreement,Verizon may limit,suspend,terminate or discontinue the Service, or certain features or functions of the Service,at any time without notice,including if Customer breaches this Call Filter Attachment. Customer may terminate Customer's use of the Service at any time by unsubscribing to the Service. 16. DISCLAIMER OF WARRANTIES.THE SERVICE AND ANY INCLUDED APPLICATION IS PROVIDED BY VERIZON OR ITS LICENSORS 'AS IS', WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OR CONDITIONS OF ANY KIND, INCLUDING FOR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. CUSTOMER USES THE SERVICE AT ITS OWN RISK.VERIZON WIRELESS AND ITS LICENSORS,AND VENDORS MAKE NO WARRANTY, EITHER EXPRESS OR IMPLIED,AS TO THE ACCURACY, AVAILABILITY,COMPLETENESS, USEFULLNESS, SECURITY, RELIABILITY, INTEROPERABILITY,OR THAT THE SERVICE WILL BE UNINTERRUPED,VIRUS FREE, OR COMPATIBLE WITH YOUR DEVICE OR THAT THE SERVICE WILL MEET YOUR EXPECTATIONS AT ALL OR AS TO THE IDENTIFICATION, LABELING, SPAM OR BLOCK MANAGEMENT, OR BLOCKING OF CALLS. VERIZON WIRELESS AND ITS LICENSORS, AND VENDORS DO NOT PROVIDE ANY WARRANTY(EXPRESS OR IMPLIED) OR GUARANTEE THAT ALL SPAM, ROBOCALLER AND FRAUDLENT CALLERS WILL BE IDENTIFIED, LABELED CORRECTLY OR BLOCKED. THE SERVICE COULD CAUSE DAMAGE TO CUSTOMER, ITS DATA, DEVICES, SOFTWARE OR HARDWARE. 17. LIMITATIONS OF LIABILITY. TO THE MAXIMUM EXTENT ALLOWED BY LAW, THE LIABILITY OF VERIZON WIRELESS OR ITS LICENSORS,AND VENDORS FOR MONETARY DAMAGES FOR ANY CLAIMS,THAT CUSTOMER MAY HAVE UNDER THESE TERMS ARE LIMITED TO NO MORE THAN THE PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD. AND THE MAXIMUM IN DAMAGES RECOVERABLE SHALL BE TEN ($10) U.S. DOLLARS. UNDER NO CIRCUMSTANCES ARE VERIZON WIRELESS, ITS LICENSORS,AND VENDORS LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE,MULTIPLE,OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER INCLUDING,BUT NOT LIMITED TO,LOST PROFITS, LOST DATA, REPUTATION, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES ON ANY THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THE INABILITY TO USE THE SERVICE IN ANY WAY WHETHER FORESEEABLE OR NOT OR WHETHER ADVISED OF THE POSSIBLITY OF SUCH DAMAGES.VERIZON WIRELESS SHALL NOT BE LIABLE FOR ANY DAMAGES, COSTS OR PENALTIES (DIRECT OR INDIRECT) AS A RESULT OF MIS-IDENTIFICATION, MIS- MANAGEMENT OR BLOCKING OF A CALLER OR FAILURE TO PROPERLY IDENTIFY, MANAGE OR BLOCK A CALLER. 18. [Reserved] 19. Export Control.Use of the Service may be subject to the export and import laws of the Unites States and other countries.Customer agrees to comply with all applicable export and import laws and regulations. By using the Service and/or by downloading the applicable Application, Customer agrees that Customer are not located in, under the control of, or a resident or national of any country, or person, on the United States Treasure Department's list of Specially Designated Nationals or the United States Commerce Department Table of Deny Orders. Customer also agrees that Customer are not located in a country that is subject to the U.S. government embargo, or that is designated by the U.S.as a terrorist supporting country and Customer are not listed on any U.S.government list of prohibited or restricted parties.Customer agrees also not to attempt to export or import any encrypted information, materials,hardware or software. 20. Safety. Customer must not endanger either Customer or others by using the Service while driving or engaging in any other activity that requires Customer's full attention. Regulatory Surcharges and Fees In addition to taxes,charges and fees that Verizon is required to collect,we also collect charges to recover or help defray costs of taxes and governmental surcharges and fees imposed on us,and costs associated with governmental regulations and mandates on our business.These charges include state-specific surcharges and surcharges that are imposed nationwide.These nationwide surcharges include the Federal Universal Service Charge,the Regulatory Charge and the Administrative Charge.These surcharges are Verizon charges,not taxes,and are subject to change. Because these surcharges are not taxes,your tax exemptions,if any,will not apply to these charges.So long as the customer has not elected to suppress bill notices,we provide notice of surcharge rate changes on the monthly bill. Federal Universal Service Charge The FCC collects a fee from all carriers for the Federal Universal Service Fund (FUSF). The FCC uses the FUSF monies to promote universally affordable telecommunications and information services to all Americans, including low-income consumers,eligible schools, libraries and rural healthcare providers.The FCC allows carriers to pass through this fee to customers.The Federal Universal Service Charge(FUSC)collected by Verizon is a percentage of the customer's monthly bill and is used to defray the costs of the FUSF. The FUSC is collected on most items on the bill,other than data charges for wireless broadband Internet access, equipment charges and taxes.As of January 1,2020,the basic FUSC rate is 21.2%and changes quarterly. If the customer does not exceed the included number of minutes,the FUSC rate for bundled minute plans is 6.148%;the 21.2% rate applies to long distance interstate calls that exceed the customer's included bundle of minutes.Other services,such as VOIP,are charged a lower FUSC rate. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 42 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Altematively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) We also impose state universal service charges.These charges vary by jurisdiction and are subject to change. Regulatory Charge The Regulatory Charge is an assessment that helps defray our ongoing costs of complying with various governmental mandates and assessments.Examples include: • The cost of the license fees assessed by the FCC • Costs assessed by the FCC to administer local number portability requirements This charge is subject to change over time upon notice and is taxable in most jurisdictions. The Regulatory Charge is$0.02 per line for wireless Mobile Broadband Internet access and Machine to Machine devices and$0.15 per line for all other services. Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint(NVLPT)Contract MA152,Addenda and Attachments can be found on Page 43 of 43 www.naspovaluepoint.org site for your consideration and review. Your State may also have a NVLPT Participating Addendum which may be available on your State website. Alternatively,you may contact your local Verizon Government Sales representative for additional information.v.031820(22%) es Px./ (%! 1I' ,', Contract#: MA 152-1 .e.,.,,,4 8,. ,,,'.r,r STATE OF UTAH COOPERATIVE CONTRACT, I. CONTRACTING PARTIES: This contract is between the Utah Division of Purchasing and the following Contractor: Cellco Partnership d/b/a Verizon Wireless Name 10170 Junction Drive Street Address Annapolis Junction MD 20701 City State Zip Vendor# 94253A Commodity Code#: 72551 91579 Legal Status of Contractor: For-Profit Corporation Contact Name: Doug Robertson Phone Number: 949-249-8700 Email: doug.robertson@verizonwireless.com 2 CONTRACT PORTFOLIO NAME: NASPO ValuePoint Wireless Data,Voice, and Accessories.. 3. GENERAL PURPOSE OF CONTRACT: Wireless Data,Voice,and Accessories. 4. PROCUREMENT: This contract is entered into as a result of the procurement process on FY 2019.Solicitation# CJ 18012 5. CONTRACT PERIOD: Effective Date: Monday. August 12,2019. Termination Date: Sunday.August 11.2024 unless terminated early or extended in accordance with the terms and conditions ofthis contract. 6. Administrative Fee (if any): 0.25% on Corporate/Government Responsible(CRU)accounts and 0.10%on Individual Responsible ORV). 7. Prompt Payment Discount Details (if any): 5 Year contract that may be extended an additional 5 years, 8 ATTACHMENT A Master Terms and Conditions ATTACHMENT L Network Technology Questionnaire ATTACHMENT B: Scope of Work ATTACHMENT M New Product Request Form ATTACHMENT C Cost Sheet ATTACHMENT N: New Product Log ATTACHMENT G Plan Description ATTACHMENTS: Security Disclosures ATTACHMENT H: Award Category I Reporting Template ATTACHMENT V: Award Category Sheet ATTACHMENT I Award Category 2 Reporting Template ATTACHMENT W: Award Category Sheet ATTACHMENT J: Award Category 3 Reporting Template Any conflicts between Attachment A and the other Attachments will be resolved in favor of Attachment A. 9. DOCUMENTS INCORPORATED INTO THIS CONTRACT BY REFERENCE BUT NOT ATTACHED: a All other goverrunental laws, regulations, or actions applicable to the goods and/or services authorized by this contract. b. Utah Procurement Code, Procurement Rules, and Contractor's response to solicitation#CJI8012. 10. Each signatory below represents that he or she has the requisite authority to enter into this contract. IN WITNESS WHEREOF, the parties sign and cause this contract to be executed. Notwithstanding verbal or other representations by the parties, the "Effective Da "o fthis Contract shall be the date provided within Section 5 above. CONTRAC i R ilp DIVISION OF PURCHASING fri ' 08/09/2019 --1'd Aug 13,2019 Contracto . sig a �� Date Director, Division of Purchasing Date Todd Loccisano, VP- Contract Management Type or Print Name and Title '--�-.---' ^-.-`.---` T.---'-----11. 11/• ,r- l c..l:..:,....:..._U. r`T ioci 1 lr....d..«14. nA^1G1A NASPO ValuePoint Attachment A: NASPO ValuePoint Master Agreement Terms and Conditions 1. Master Agreement Order of Precedence a. Any Order placed under this Master Agreement shall consist of the following documents: (1) A Participating Entity's Participating Addendum ("PA"); (2) NASPO ValuePoint Master Agreement Terms & Conditions; (3)A Purchase Order and/or an attached Specifications or Statement of Work(SOW)for Category 3 of the Solicitation (5) Contractor's response to the Solicitation, as revised (if permitted) and accepted by the Lead State. (6) The Solicitation, NASPO ValuePoint - Wireless Data, Voice, and Accessories # CJ18012. b.These documents shall be read to be consistent and complementary. Any conflict among these documents shall be resolved by giving priority to these documents in the order listed above. Contractor terms and conditions that apply to this Master Agreement are only those that are expressly accepted by the Lead State and must be in writing and attached to this Master Agreement as an Exhibit or Attachment. 2. Definitions Acceptance is defined by the Uniform Commercial Code (UCC)or the applicable state commercial code to the extent required by law. Acceptance shall not occur before the completion of delivery in accordance with the Order, installation if required, and a reasonable time for inspection of the Product. Contractor means the person or entity delivering Products or performing services under the terms and conditions set forth in this Master Agreement. Corporate/Government Responsible(CRU)accounts means Products purchased by a Purchasing Entity under this Master Agreement. Embedded Software means one or more software applications which come preloaded on Equipment by the manufacturer, but does not include SaaS or subscription software subject to a separate license agreement. Verizon Attachment A Equipment means any device and accessory sold under this Master Agreement. ud , copyrights, service marks, trademarks, trade secrets Intellect, tradeal namesProperty,means patentableany inventions, patents or other similar proprietary rights, in tangible or intangible form, and all rights, title, and interest therein. Individual Responsible (IRU) Accounts means purchases made by employees of a Participating State or Purchasing Entity for personal use. Lead State means the State centrally administering any resulting Master Agreement(s). Master Agreement means the underlying agreement executed by and between the Lead State and the Contractor, as now or hereafter amended. NASPO ValuePoint is the cooperative contracting arm of the National Association of State Procurement Officials (NASPO), a non-profit organization formed in 1947 to promote public procurement throughout the country. NASPO ValuePoint facilitates administration of the NASPO cooperative group contracting consortium of state chief procurement officials for the benefit of state departments, institutions, agencies, and political subdivisions and other eligible entities (i.e., colleges, school districts, counties, cities, some nonprofit organizations, etc.) for all states, the District of Columbia, and territories of the United States. NASPO ValuePoint is identified in the Master Agreement as the recipient of reports and the NASPO ValuePoint administrative fee; and may perform contract administration functions relating to collecting and receiving reports and fees, as well as other contract administration functions, as assigned by the Lead State. NASPO ValuePoint Administrative Fee means the payment based on the amount of CRU and IRU Account gross sales less any discounts, credits, taxes, fees, and shipping. The NASPO Administrative Fee for IRU Accounts shall be calculated based only on Products purchased and receiving a discount under this Master Agreement. Order or Purchase Order means any written purchase order, sales order, contract or other document used by a Participating Entity or Purchasing Entity to order the Products. Purchase Orders shall not have additional terms and conditions that are not required by law or regulation. Purchase Order terms and conditions that conflict with this Master Agreement or a Participating Addendum will be considered void. Participating Addendum means a bilateral agreement executed by a Contractor and a Participating Entity incorporating this Master Agreement and any other additional Participating Entity specific language or other requirements, e.g. ordering procedures specific to the Participating Entity, entity-specific terms and conditions, or as mutually agreed upon between the Parties. Participating Entity means a state, or other legal entity, properly authorized to enter into a Verizon Attachment A Participating Addendum. Participating State means a state, the District of Columbia, or one of the territories of the United States that is listed in the Request for Proposal as intending to participate. Upon execution of the Participating Addendum, a Participating State becomes a Participating Entity; however, a state listed in the Request for Proposal is not required to participate. Product means any Equipment, software (including Embedded Software), software as a service ("SaaS"), documentation, professional services, service or other deliverable supplied or created by the Contractor pursuant to this Master Agreement. The term Products, supplies and services, and products and services are used interchangeably in these terms and conditions. Purchasing Entity means a state (as well as the District of Columbia and U.S territories), city, county, district, other political subdivision of a State, and a nonprofit organization under the laws of some states, authorized or otherwise eligible to place an order under the terms of this Master Agreement, that issues a Purchase Order against a Participating Addendum and this Master Agreement. Statement of Work (SOW) means a document that details the work of Category 3 Products and clarifies deliverables, costs, and timelines. NASPO ValuePoint Program Provisions 3. Term of the Master Agreement a. The initial term of this Master Agreement is for Five (5) years from the last date of signature of this Master Agreement. This Master Agreement may be extended beyond the original contract period for up to Five (5) additional years at the Lead State's discretion and by mutual agreement and upon review of requirements of Participating Entities, current market conditions, and Contractor performance. b. The Master Agreement may be extended by mutual agreement for a reasonable period of time in adherence to the Lead State's Procurement Code, if in the judgment of the Lead State a follow- on, competitive procurement will be unavoidably delayed (despite good faith efforts) beyond the planned date of execution of the follow-on master agreement. This subsection shall not be deemed to limit the authority of a Lead State under its state law otherwise to negotiate contract extensions. 4. Amendments The terms of this Master Agreement shall not be waived, altered, modified, supplemented or amended in any manner whatsoever without prior written agreement of the Lead State and Contractor. Verizon Attachment A S. Participants and Scope a. Contractor may not deliver Products under this Master Agreement until a Participating Addendum or other documentation acceptable to the Participating Entity and Contractor is executed. Additional methods of ordering may be utilized if agreed to by the Lead State, NASPO and the Contractor in writing. The NASPO ValuePoint Master Agreement Terms and Conditions are applicable to any Order by a Purchasing Entity , except to the extent altered, modified, supplemented or amended by a Participating Addendum or Statement of Work (or included in a Purchase Order, as expressly required by a Purchasing Entity's laws or regulations). By way of illustration and not limitation, this authority may apply to unique delivery and invoicing requirements, confidentiality requirements, defaults on Orders, governing law and venue relating to Orders by a Participating Entity, indemnification, and insurance requirements. Statutory or constitutional requirements relating to availability of funds may require specific language in some Participating Addenda in order to comply with applicable law. The expectation is that these alterations, modifications, supplements, or amendments will be addressed in the Participating Addendum or, with the consent of the Purchasing Entity and Contractor, may be included in the ordering document (e.g. purchase order or contract) used by a Purchasing Entity to place the Order. b. Use of specific NASPO Va►uePoint cooperative Master Agreements by state agencies and political subdivisions are subject to the approval of the respective State Chief Procurement Official. Other Participating Entities (including cooperatives) authorized by individual state statutes to use state contracts including Native American government tribes and non-profit organizations, may be subject to the approval of the respective State Chief Procurement Official and/or their respective procurement rules. Issues of interpretation and eligibility for participation are solely within the authority of the respective State Chief Procurement Official. c. Obligations under this Master Agreement are limited to those Participating Entities who have signed a Participating Addendum and Purchasing Entities within the scope of those Participating Addenda. Unless prohibited under law or regulation, States or other entities permitted to participate may use an informal competitive process to determine which Master Agreements to participate in through execution of a Participating Addendum. Financial obligations of Participating Entities who are states are limited to the orders placed by the departments or other state agencies and institutions having available funds. Participating Entities who are states incur no financial obligations on behalf of other Purchasing Entities. Contractor shall email a fully executed PDF copy of each state Participating Addendum to PA@naspovaluepoint.org to support documentation of participation and posting in appropriate NASPO data bases. e. Participating Addenda shall not be construed to amend the following provisions in this Master Agreement between the Lead State and Contractor that prescribe NASPO ValuePoint Program requirements: Term of the Master Agreement; Amendments to the Master Agreement; Participants and Scope; Administrative Fee; NASPO ValuePoint Summary and Detailed Usage Reports; NASPO ValuePoint Cooperative Program Marketing and Performance Review; Right to Publish; Price and Rate Guarantee Period; and Individual Customers. Any such language shall be Verizon Attachment A void and of no effect. f. Participating Entities, which are not states, may under some circumstances sign their own Participating Addendum. To the extent required by NASPO ValuePoint's cooperative purchasing program, or as otherwise may be required by applicable law, Participating Entities may be subject to the consent to participation by the Chief Procurement Official of the state where the Participating Entity is located. Requests for such participation are to be made through NASPO ValuePoint. Any permission to participate through execution of a Participating Addendum or placement of a purchase order, is not a determination that procurement authority exists in the Participating Entity; each entity must ensure that it has the requisite procurement authority to execute a Participating Addendum or to place an order under the Master Agreement. g. Resale. "Resale" means any payment in exchange for transfer of Products or assignment of the right to services. Subject to any specific conditions included in the solicitation or Contractor's proposal as accepted by the Lead State, or as explicitly permitted in a Participating Addendum, Purchasing Entities may not resell Products. Absent any such condition or explicit permission, this limitation does not prohibit: payments by employees of a Purchasing Entity for Products for official use only; sales of Equipment to the general public or the Purchasing Entity's employees as surplus property in compliance with the Purchasing Entity's Surplus Property Program; and fees associated with inventory transactions with other governmental or nonprofit entities consistent with a Purchasing Entity's applicable laws and regulations, Participating Addendum, Purchase Order and/or User Agreement. Purchasing Entities are responsible for any taxes associated with the resale of surplus property. Any sale or transfer permitted by this subsection must be consistent with license rights granted for use of intellectual property. If fraud or abuse is discovered (e.g., such as a repeated pattern of purchasing discounted devices with service and disconnecting the service prior to the termination of the order or purchasing an excessive number of accessories compared to the number of active lines on the account), Contractor reserves the right to charge the full retail value for the Equipment and terminate the Participating Addendum and/or Order. 6. Administrative Fees a. The Contractor shall pay to NASPO ValuePoint, or its assignee, a NASPO ValuePoint Administrative Fee of 0.25% on Corporate/Government Responsible (CRU) accounts and 0.10% on all Individual Responsible (IRU) accounts no later than sixty(60) days following the end of each calendar quarter. The NASPO ValuePoint Administrative Fee shall be submitted quarterly and is based on all sales of products and services for both Corporate/Government Responsible (CRU) and Individual Response (IRU) accounts under the Master Agreement (less any charges for taxes or shipping). The NASPO ValuePoint Administrative Fee is not negotiable. b. Additionally, some states may require an additional fee be paid directly to the state only on purchases made by Purchasing Entities within that state. For all such requests, the fee level, payment method and schedule for such reports and payments will be incorporated into the Verizon Attachment A Participating Addendum that is made a part of the Master Agreement. The Contractor may adjust the Master Agreement pricing accordingly for purchases made by Purchasing Entities within the jurisdiction of the state. All such agreements shall not affect the NASPO ValuePoint Administrative Fee percentage or the prices paid by the Purchasing Entities outside the jurisdiction of the state requesting the additional fee. 7. NASPO ValuePoint Summary and Detailed Usage Reports In addition to reports required by this solicitation or otherwise agreed to by the Parties, the Contractor shall provide the following NASPO ValuePoint reports. a. Summary Sales Data. The Contractor shall submit quarterly sales reports directly to NASPO ValuePoint using the NASPO ValuePoint Quarterly Sales/Administrative Fee Reporting Tool found at http://calculator.naspovaluepoint.org. Any/all sales made under this Master Agreement shall be reported as cumulative totals by state for Government Responsible accounts. A separate report shall be submitted and reported as cumulative totals by state for Individual Responsible (IRU) Accounts. Even if Contractor experiences zero sales during a calendar quarter, a report is still required. Reports shall be due no later than forty-five days (45) days following the end of the calendar quarter (as specified in the reporting tool). b. Detailed Sales Data. Contractor shall also report detailed sales data using the format provided in Attachments H, I, J and K. Reports are due on a quarterly basis and must be received by the Lead State and NASPO ValuePoint Cooperative Development Team no later than forty-five (45) days after the end of the reporting period. Reports shall be delivered to the Lead State and to the NASPO ValuePoint Cooperative Development Team electronically through a designated portal, email, CD-ROM, flash drive or other method as determined by the Lead State and NASPO ValuePoint. Detailed sales data reports shall include sales information for all sales under this Master Agreement. c. Reportable sales for the summary sales data report and detailed sales data report includes sales to employees for personal use where authorized by the solicitation and the Participating Addendum. Report data for employees should be limited to ONLY the state and entity that are participating under the authority of (state and agency, city, county, school district, etc.) and the amount of sales. No personal identification numbers, e.g. names, addresses, social security numbers or any other numerical identifier, may be submitted with any report. d. Contractor shall provide NASPO ValuePoint with an executive summary each quarter that includes, at a minimum, a list of states with an active Participating Addendum and states that Contractor is in negotiations with for a NASPO Participating Addendum. NASPO ValuePoint and Contractor will determine the format and content of the executive summary. The executive summary is due forty-five (45) days after the conclusion of each calendar quarter. e. Timely submission of these reports is a material requirement of the Master Agreement. The Verizon Attachment A Lead State and NASPO ValuePoint shall have a perpetual, irrevocable, non-exclusive, royalty free, non-transferable right to modify, copy, and otherwise use reports,data and information provided under this section.Any sharing of the data with anyone other the entities listed in Section f. below requires the Contractor's written authorization. f. All Participating Entities and Purchasing Entities are deemed to have consented to the release of any required reporting information to the Lead State, their respective Participating State and NASPO ValuePoint (including information generally deemed Customer Proprietary Network Information (CPNI) for purposes of monitoring the contract and calculating the fees that are due and payable to NASPO ValuePoint for administering the contract. Participating Entities and Purchasing Entities have a right to decline to release this information, however, they may not purchase under the Master Agreement if they choose to do so. 8. NASPO ValuePoint Cooperative Program Marketing, Training, and Performance Review a. Contractor agrees to work cooperatively with NASPO ValuePoint personnel. Under a non- disclosure agreement, Contractor agrees to present plans to NASPO ValuePoint for the management and promotion of the Master Agreement. b. Contractor agrees, absent anything to the contrary outlined in a Participating Addendum, to consider a Purchasing Entity's proposed terms and conditions, as deemed important to the Purchasing Entity, for possible inclusion into the customer agreement. Contractor will ensure that their sales force is aware of this contracting option. c. Contractor agrees to participate in an annual contract performance review at a location selected by the Lead State and NASPO ValuePoint, which may include a discussion of marketing action plans, target strategies, marketing materials, as well as Contractor reporting and timeliness of payment of administration fees. d. Contractor acknowledges that the NASPO ValuePoint logos may not be used by Contractor in sales and marketing until a logo use agreement is executed with NASPO ValuePoint. e. The Lead State expects to evaluate the utilization of the Master Agreement at the annual performance review. Lead State may, in its discretion, cancel the Master Agreement pursuant to section 28 herein, or not exercise an option to renew, when Contractor utilization does not warrant further administration of the Master Agreement. The Lead State may exercise its right to not renew the Master Agreement if vendor fails to record or report revenue for three consecutive quarters, upon 60-calendar day written notice to the Contractor. Cancellation based on nonuse or under-utilization will not occur sooner than one year after award (or execution if later) of the Master Agreement. This subsection does not limit the discretionary right of either the Lead State or Contractor to cancel the Master Agreement pursuant to section 28 herein or to terminate for default pursuant to section 30 herein. Verizon Attachment A f. Contractor agrees to notify the Lead State and NASPO ValuePoint of any contractual most favored-customer provisions in any Cooperative Purchasing Agreements that may affect the promotion of this Master Agreements or whose terms provide for adjustments to future rates or pricing based on rates, pricing in, or Orders from this master agreement. Upon request of the Lead State or NASPO ValuePoint, Contractor shall provide a copy of any such provisions. For the purposes of this paragraph, Cooperative Purchasing Agreement shall mean a cooperative purchasing program facilitating public procurement solicitations and agreements using a lead- agency model. This does not include contracts with any federal agency or any federal contract. 9. Right to Publish Except for publicly available information, throughout the duration of this Master Agreement, Contractor must secure from the Purchasing Entity and/or Lead State (based on which entity holds the public record) prior approval for the release of information. This limitation does not preclude publication about the award of the Master Agreement or marketing activities. The Contractor shall not make any representations of NASPO ValuePoint's opinion or position as to the quality or effectiveness of the services that are the subject of this Master Agreement without prior written consent. Failure to adhere to this requirement may result in termination of the Master Agreement for cause. 10. Price and Rate Guarantee Period Contracted prices represent ceiling prices for the supplies and services offered. Bid prices must remain firm for the full term of the Master Agreement. Requests for price increases must include sufficient documentation supporting the request which shall not be effective unless approved by the Lead State in writing. No retroactive adjustments to prices or rates will be allowed. 11. Individual Customers Except to the extent modified by a Participating Addendum or SOW, each Purchasing Entity shall follow the terms and conditions of the Master Agreement and applicable Participating Addendum and will have the same rights and responsibilities for their purchases as the Lead State has in the Master Agreement, including but not limited to, any indemnity or right to recover any costs as such right is defined in the Master Agreement and applicable Participating Addendum for their purchases. Each Purchasing Entity will be responsible for its own taxes, charges, fees, and liabilities. The Contractor will apply the charges and invoice each Purchasing Entity individually. Administration of Orders 13. Ordering a. The Contractor will have an ordering system that will allow for ordering documents to include the Purchasing Entity's purchase order number, this Master Agreement number or other ordering number. b. Purchasing Entities may define entity or project-specific requirements and informally Verizon Attachment A compete the requirement among companies having a Master Agreement on an "as needed" basis. This procedure may also be used when requirements are aggregated or other firm commitments may be made to achieve reductions in pricing. This procedure may be modified in Participating Addenda and adapted to the Purchasing Entity's rules and policies. The Purchasing Entity may in its sole discretion determine which Master Agreement Contractors should be solicited for a quote. The Purchasing Entity may select the quote that it considers most advantageous, cost and other factors considered. c. Each Purchasing Entity will identify and utilize its own appropriate purchasing procedure and documentation. Contractor is expected to become familiar with the Purchasing Entities' rules, policies, and procedures regarding the ordering of Products, supplies and/or services contemplated by this Master Agreement. d. Contractor shall not begin work without a valid Purchase Order or other appropriate commitment document under the law of the Purchasing Entity. e. All Orders pursuant to this Master Agreement, at a minimum and where applicable, may include the following: Packing Slip (with shipment) • Item Summary o Product description o SKU o IMEI o ICCID o Retail Price • Line Details o Mobile Number o User Name o Contract Term • Quantity • Price • Subtotal charges • Ship to Address • Order Number • Location Code • Date order was placed • Date order was processed • Ship date • Package ID Order Summary Details (Delivered by Email) • Order Number Verizon Attachment A • Order Status • Order Type • Order Created by • Order Date • Ship Date • Bill to Entity name and address • Ship to name and address (may enter Purchasing Entity ordering information in text) • Payment method • Shipping courier • Tracking number • Mobile Number • Device ID • SIM ID • User Name • Product description • Quantity • Plan and feature details • Total charges f. All communications concerning administration of Orders placed shall be furnished solely to the authorized purchasing agent within the Purchasing Entity's purchasing office, or to such other individual identified in writing in the Order. g. Orders must be placed pursuant to this Master Agreement prior to the termination date. Contractor is reminded that financial obligations of Purchasing Entities payable after the current applicable fiscal year are contingent upon agency funds for that purpose being appropriated, budgeted, and otherwise made available. h. Notwithstanding the expiration, cancellation or termination of this Master Agreement, Contractor agrees to perform in accordance with the terms of any Orders then outstanding at the time of such expiration, cancellation or termination. 14. Shipping and Delivery a. All deliveries shall be F.O.B. destination with all transportation and handling charges paid by the Contractor. Responsibility and liability for loss or damage shall remain with the Contractor until final inspection and acceptance, when responsibility shall pass to the Purchasing Entity except as to latent defects, fraud, and Contractor's warranty obligations. Any portion of an order to be shipped without transportation charges that is backordered shall be shipped without charge. b. Unless otherwise instructed or not practicable, all deliveries will be "Inside Deliveries" as designated by a representative of the Purchasing Entity placing the Order. Inside Delivery refers to a delivery to other than a loading dock, front lobby, or reception area. Specific Verizon Attachment A delivery instructions will be noted on the order form. Any damage to the building's interior, scratched walls, damage to the freight elevator, or other damage caused by the Contractor during the delivery of Products purchased under this Master Agreement will be the responsibility of the Contractor. If damage does occur, it is the responsibility of the Contractor to immediately notify the Purchasing Entity placing the Order. The Purchasing Entity shall immediately notify the Contractor of any suspected damage by the Contractor's agent. c. All new Products purchased under this Agreement must be delivered in the manufacturer's standard package. Costs shall include all packing and/or crating charges. Cases shall be of durable construction, good condition, properly labeled and suitable in every respect for storage and handling of contents. Each shipping carton shall be marked with the commodity, brand, quantity, item code number. 15. Laws and Regulations Any and all Products offered and furnished shall comply fully with all applicable Federal and State laws and regulations. 16. Inspection and Acceptance The inspection and Acceptance section below shall not apply to Category 3 Products from the solicitation. The inspection and Acceptance for Category 3 Products shall be described in a separate exhibit or contractual document and agreed to between the Purchasing Entity and the Contractor. a. This section is not intended to limit rights and remedies under the applicable state commercial code or UCC. b. All Products are subject to inspection at reasonable times and places before Acceptance, which shall not exceed 30 days from the date of delivery. Upon inspection and if the Purchasing Entity finds Products furnished to be incomplete or in non-compliance with bid specifications,the Buyer may reject the Products and require Contractor to correct them without charge. If Contractor is unable or refuses to correct such Products within a reasonable amount of time, the Purchasing Entity may cancel the Order in whole or in part. Nothing in this paragraph shall adversely affect the Buyer's rights including the rights and remedies associated with revocation of acceptance under the applicable state commercial code or UCC. Contractor shall provide prepaid shipping labels for all Products returned under this paragraph. c. The warranty period shall begin upon Acceptance. d. If the Product is not Accepted after inspection, a Purchasing Entity may, at its discretion, reject the Product within the inspection time period described in paragraph b of this section. Upon rejection, the Contractor will have fifteen (15) calendar days to cure. If after the cure period, the Product still has not been Accepted, the Purchasing Entity may, at its option: (a) declare Contractor to be in breach and terminate the Order; (b) demand a similar replacement Product Verizon Attachment A from Contractor at no additional cost to Purchasing Entity; or, (c) continue the cure period for an additional time period agreed upon by the Purchasing Entity and the Contractor. Contractor shall provide packaging and prepaid shipping labels for Products not Accepted. No charges for Products rejected shall be paid until Acceptance has taken place. 17. Payment Payment after Acceptance is due within 30 days following the date the Product is delivered or installed, or the date a correct invoice is received, whichever is later, unless otherwise specified within the Order. After 45 days the Contractor may assess overdue account charges up to a maximum rate of one percent per month on the outstanding balance, unless a different late payment amount is specified in a Participating Addendum, Order, or otherwise prescribed by applicable law. Payments will be remitted by mail or electronic funds transfer (EFT). Payments may be made via a State or political subdivision "Purchasing Card" with no additional charge. 18. Warranty The Warranty section below shall not apply to Category 3 Products from the solicitation. The Warranty for Category 3 Products shall be described in a separate exhibit or contractual document, agreed to between the Purchasing Entity and the Contractor and no less than one (1) year. Unless specified in any other contract document pursuant to this Master Agreement, this Warranty section governs. The Contractor warrants for a period of one year from Acceptance that: (a) the Product will perform according to all specific claims that the Contractor made in its response to the solicitation, (b) the Product is suitable for the ordinary purposes for which such Product is used, (c) the Product is suitable for any special purposes identified in the solicitation or for which the Purchasing Entity has reasonably relied on the Contractor's skill or judgment, (d) the Product is designed and manufactured in a commercially reasonable manner, and (e) the Product is free of material defects. Upon breach of the warranty, the Contractor will repair or replace (at no charge to the Purchasing Entity, including, packaging and prepaid shipping labels) the Product whose nonconformance is discovered and made known to the Contractor. The rights and remedies of the parties under this warranty are in addition to any other rights and remedies of the parties provided by law or equity, including, without limitation, actual damages, and, as applicable and awarded under the law, to a prevailing party, reasonable attorneys' fees and costs. 19. Title of Product Upon Acceptance and payment by the Purchasing Entity, Contractor shall convey to Purchasing Entity title to Equipment free and clear of all liens, encumbrances, or other security interests. Transfer of title to the Equipment shall include an irrevocable and perpetual license to use any Embedded Software in Equipment purchased. If Purchasing Entity subsequently transfers title of the Equipment to another entity, Purchasing Entity shall have the right to transfer the license to use the Embedded Software with the transfer of Equipment's title. A subsequent transfer of this Embedded Software shall be at no additional cost or charge to either Purchasing Entity or Verizon Attachment A Purchasing Entity's transferee. 20. License of Embedded Software Contractor grants to the Purchasing Entity a non-exclusive, royalty free, perpetual license to use the Embedded Software to achieve the purposes of the Master Agreement. General Provisions 21. Insurance a. Unless otherwise agreed in a Participating Addendum, Contractor shall, during the term of this Master Agreement, maintain in full force and effect, the insurance described in this section. Contractor shall acquire such insurance from an insurance carrier or carriers licensed, authorized or permitted to conduct business in each Participating Entity's state and having a rating of A-, Class VII or better, in the most recently published edition of A.M. Best's Insurance Reports. Failure to buy and maintain the required insurance may result in this Master Agreement's termination or, at a Participating Entity's option, result in termination of its Participating Addendum. b. Coverage shall be written on an occurrence basis. The limits shall be as indicated below: (1) Commercial General Liability including premises operations, independent contractors, products and completed operations, blanket contractual liability, personal injury), advertising liability bodily injury (including death) and property damage, with a limit of$1 million per occurrence and $2 million general aggregate; unless otherwise required by State law. (2) Workers Compensation in compliance with the statutory requirements of the state(s) of operation and Employers Liability with a limit of $1 million each accident/disease/policy limit insurance requirements. c. Contractor shall pay premiums on all insurance policies. Upon receipt of notice from its insurer(s) Contractor shall provide thirty (30) days' prior written notice of cancellation to a Participating Entity. d. Prior to commencement of performance, Contractor shall provide to the Lead State a certificate of insurance reasonably acceptable to the Lead State that (1) includes the Participating States identified in the Request for Proposal as additional insureds as their interest may appear under this Agreement, (2) the blanket additional insured endorsement, (3) provides that written notice of cancellation shall be delivered in accordance with the policy provisions, and (4) provides that the Contractor's liability insurance policy shall be primary, with any liability insurance of any Participating State as secondary and noncontributory. Unless otherwise agreed in any Verizon Attachment A Participating Addendum, other state Participating Entities' rights and Contractor's obligations are the same as those specified in the first sentence of this subsection except the endorsement is provided to the applicable state. e. Contractor shall furnish to the Lead State copies of certificates of all required insurance in a form sufficient to show required coverage within thirty (30) calendar days of the execution of this Master Agreement and prior to performing any work. Copies of renewal certificates of all required insurance shall be furnished within thirty (30) days after any renewal date to the applicable state Participating Entity. Failure to provide evidence of coverage may, at the sole option of the Lead State, or any Participating Entity, result in this Master Agreement's termination or the termination of any Participating Addendum, respectively. f. Coverage and limits shall not limit Contractor's liability and obligations under this Master Agreement, any Participating Addendum, or any Purchase Order. 22. Records Administration and Audit a. The Contractor shall maintain books, records, documents, and other evidence pertaining to this Master Agreement and Orders placed by Purchasing Entities under it to the extent and in such detail as shall adequately reflect performance and administration of payments and fees. Contractor shall permit the Lead State to examine, copy and/or transcribe Contractor's books, documents, papers and records directly pertinent to this Master Agreement or Orders placed by a Purchasing Entity under it for the purpose of making audits, examinations, excerpts, and transcriptions to assure compliance with the terms hereof or to evaluate performance hereunder. This right shall survive for a period of five (5) years following termination of this Agreement or final payment for any Order placed by a Purchasing Entity against this Agreement, whichever is later, or such longer period as is required by the Purchasing Entity's state statutes, to assure compliance with the terms hereof or to evaluate performance hereunder. To the extent required by law, the federal government (including the U.S. Comptroller General), and any other duly authorized agent of a governmental agency may audit, inspect, examine, copy and/or transcribe Contractor's books, documents, papers and records directly pertinent to this Master Agreement or Orders placed by a Purchasing Entity under it for the purpose of making audits, examinations to assure compliance with the terms hereof or to evaluate performance hereunder. This right shall survive for a period of five (5) years following termination of this Agreement or final payment for any Order placed by a Purchasing Entity against this Agreement, whichever is later, or such longer period as is required by the Purchasing Entity's state statutes, to assure compliance with the terms hereof or to evaluate performance hereunder. b. Upon notification and within a reasonable amount of time and without limiting any other available remedies, the Contractor shall reimburse the Lead State, Participating Entity, or Purchasing Entity for any overpayments inconsistent with the terms of the Master Agreement or Orders; or the Purchasing Entity or NASPO ValuePoint for underpayment of Contractor's Administrative Fees. Verizon Attachment A c. The rights and obligations herein exist in addition to any quality assurance obligation in the Master Agreement requiring the Contractor to self-audit contract obligations. Contractor agrees to keep and maintain full, true, and complete billing records, books, and documents as are necessary to fully disclose to the Lead State or the United States Government, or their authorized representatives, upon audits or reviews, sufficient information to determine compliance with this Agreement and all state and federal regulations and statutes. d. Participating Entities' Rights. Contractor will provide each Participating Entity with reasonable access to Contractor's billing records, invoices, and price plan details related to the corresponding Participating Entity's payment and participation in the Master Agreement. 23. Confidentiality, Non-Disclosure, and Injunctive Relief a. Confidentiality. Contractor acknowledges that it and its employees or agents may, in the course of providing a Product under this Master Agreement, be exposed to or acquire information that is confidential. Any and all information of any form that is marked as confidential, or information which the Contractor believes to be Customer Proprietary Network Information (CPNI) pursuant to federal law (specifically, 47 USC 222(h)). , or Personally Identifiable Information (PII) obtained by Contractor or its employees or agents in the performance of this Master Agreement is confidential information of Purchasing Entity ("Confidential Information"). Any reports or other documents or items (including software) that result from the use of the Confidential Information by Contractor shall be treated in the same manner as the Confidential Information. Confidential Information does not include information that (1) is or becomes (other than by disclosure by Contractor) publicly known; (2) is furnished by Purchasing Entity to others without restrictions similar to those imposed by this Master Agreement; (3) is rightfully in Contractor's possession without the obligation of nondisclosure prior to the time of its disclosure under this Master Agreement; (4) is obtained from a source other than Purchasing Entity without the obligation of confidentiality, (5) is disclosed with the written consent of Purchasing Entity or; (6) is independently developed by employees, agents or subcontractors of Contractor who can be shown to have had no access to the Confidential Information. b. Non-Disclosure. Contractor shall hold Confidential Information in confidence, using at least the industry standard of confidentiality, and shall not copy, reproduce, sell, assign, license, market, transfer or otherwise dispose of, give, or disclose Confidential Information to third parties or use Confidential Information for any purposes whatsoever other than what is necessary to the performance of Orders placed under this Master Agreement. Contractor shall advise each of its employees and agents of their obligations to keep Confidential Information confidential. Contractor shall use commercially reasonable efforts to assist Purchasing Entity in identifying and preventing any unauthorized use or disclosure of any Confidential Information. Without limiting the generality of the foregoing, Contractor will use commercially reasonable efforts to promptly notify the Purchasing Entity, applicable Participating Entity, and the Lead State and assist in investigating and assessing the extent and nature of the unauthorized disclosure. Notification is made based on statutoryor contractual requirements. Contractor shall, q at its expense to the extent caused by Contractor or their agent, cooperate with Purchasing Entity Verizon Attachment A in seeking injunctive or other equitable relief in the name of Purchasing Entity or Contractor against any such person. Except as directed by Purchasing Entity, Contractor will not at any time during or after the term of this Master Agreement disclose, directly or indirectly, any Confidential Information to any person, except in accordance with this Master Agreement, and that upon termination of this Master Agreement or at Purchasing Entity's request, Contractor shall turn over to Purchasing Entity, or certify the destruction of, all documents, papers, and other matter in Contractor's possession that embody Confidential Information. Notwithstanding the foregoing, Contractor may keep one copy of such Confidential Information necessary for quality assurance, audits and evidence of the performance of this Master Agreement. c. Injunctive Relief. Contractor acknowledges that breach of this section, including disclosure of any Confidential Information, will cause irreparable injury to Purchasing Entity that is inadequately compensable in damages. Accordingly, Purchasing Entity may seek and obtain injunctive relief against the breach or threatened breach of the foregoing undertakings, in addition to any other legal remedies that may be available. Contractor acknowledges and agrees that the covenants contained herein are necessary for the protection of the legitimate business interests of Purchasing Entity and are reasonable in scope and content. d. Purchasing Entity Law. These provisions shall be applicable only to extent they are not in conflict with the applicable public disclosure laws of any Purchasing Entity. e. The rights granted to Purchasing Entities and Contractor's obligations under this section shall also extend to NASPO ValuePoint's properly marked Confidential Information. To the extent permitted by law, this provision does not apply to disclosure to the Lead State, a Participating State, or any governmental entity exercising an audit, inspection, or examination pursuant to section 22. To the extent permitted by law, Contractor shall notify the Lead State of the identity of any entity seeking access to the Confidential Information described in this subsection. f. Participating Entities are deemed to have consented to the sharing of CPNI and account information with the Lead State and NASPO ValuePoint as a condition of utilizing this contract with its associated pricing. Said information will only be used for purposes of calculating the administrative fees to which NASPO ValuePoint may be entitled for administering this contract. Where such information is required by any Participating State, which may impose its own administrative fee, such information may also only be used by it for purposes of calculating the administrative fee to which it may be entitled. 24. Public Information This Master Agreement and all related documents are subject to disclosure pursuant to the Purchasing Entity's public records laws. Verizon Attachment A 25. Assignment/Subcontracts a. Contractor shall not assign, sell, transfer, subcontract or sublet rights, or delegate responsibilities under this Master Agreement, in whole or in part, without the prior written approval of the Lead State. b. The Lead State reserves the right to assign any rights or duties, including written assignment of contract administration duties to NASPO ValuePoint and another State. 26. Changes in Contractor Representation The Contractor must notify the Lead State of changes in the Contractor's key administrative personnel (listed in the Contractor's Solicitation response) managing the Master Agreement in P ) g g g writing within 10 calendar days of the change. The Contractor agrees to propose replacement key personnel having substantially equal or better education, training, and experience that was possessed by the key person proposed and evaluated in the Contractor's proposal. Changes in key personnel are subject to the written consent of the Lead State, which shall not be unreasonably withheld. 27. Independent Contractor The Contractor shall be an independent contractor. Contractor shall have no authorization, express or implied, to bind the Lead State, Participating States, other Participating Entities, or Purchasing Entities to any agreements, settlements, liability or understanding whatsoever, and agrees not to hold itself out as agent except as expressly set forth herein or as expressly agreed in any Participating Addendum. 28. Cancellation Unless otherwise stated, this Master Agreement may be canceled by either party upon 60 days written notice prior to the effective date of the cancellation. Further, any Participating Entity may cancel its participation upon 30 days written notice, unless otherwise limited or stated in the Participating Addendum. Cancellation may be in whole or in part. Any cancellation under this provision shall not affect the rights and obligations attending orders outstanding at the time of cancellation, including any right of a Purchasing Entity to indemnification by the Contractor, rights of payment for Products delivered and accepted, rights attending any warranty or default in performance in association with any Order, and requirements for records administration and audit. Cancellation of the Master Agreement due to Contractor default may be immediate. 29. Force Majeure Neither party to this Master Agreement shall be held responsible for delay or default caused by fire, riot, unusually severe weather, other acts of God, or war which are beyond that party's reasonable control. The Lead State may terminate this Master Agreement after determining such delay or default will reasonably prevent successful performance of the Master Agreement. Verizon Attachment A 30. Defaults and Remedies a. The occurrence of any of the following events shall be an event of default under this Master Agreement: (1) Nonperformance of contractual requirements; or (2) A breach of any material term or condition of this Master Agreement; or (3) Any certification, representation or warranty by Contractor in response to the solicitation or in this Master Agreement that proves to be untrue or materially misleading; or (4) Institution of proceedings under any bankruptcy, insolvency, reorganization or similar law, by or against Contractor, or the appointment of a receiver or similar officer for Contractor or any of its property, which is not vacated or fully stayed within thirty (30) calendar days after the institution or occurrence thereof that impairs Contractor's ability to perform under the contract; or (5) Any default specified in another section of this Master Agreement. b. Upon the occurrence of an event of default, the Lead State shall issue a written notice of default, identifying the nature of the default, and providing a period of 15 calendar days in which Contractor shall have an opportunity to cure the default. Upon the occurrence of an event of default for Category 3 Products, the Lead State shall issue a written notice of default and identify the nature of the default. Contractor shall have sixty (60) days to cure, unless otherwise agreed by the Purchasing Entity and the Contractor in light of the circumstances. The Lead State shall not be required to provide advance written notice or a cure period and may immediately terminate this Master Agreement in whole or in part if the Lead State, in its sole discretion, determines that it is reasonably necessary to preserve public safety or prevent immediate public crisis. Time allowed for cure shall not diminish or eliminate Contractor's liability for damages. c. If Contractor is afforded an opportunity to cure and fails to cure the default within the period specified above in Section b, Contractor shall be in breach of its obligations under this Master Agreement and the Lead State shall have the right to exercise any or all of the following remedies: (1) Exercise any remedy provided by law; (2) Terminate this Master Agreement and any related Orders or portions thereof; (3) (Intentionally Omitted); (4) Suspend Contractor from being able to respond to future bid solicitations; (5) Suspend Contractor's performance; and (6) Withhold payment until the default is remedied. Verizon Attachment A d. Unless otherwise specified in the Participating Addendum, in the event of a default under a Participating Addendum, a Participating Entity shall provide a written notice of default as described in this section and shall have all of the rights and remedies under this paragraph regarding its participation in the Master Agreement, in addition to those set forth in its Participating Addendum. Unless otherwise specified in a Purchase Order, a Purchasing Entity shall provide written notice of default as described in this section and have all of the rights and remedies under this paragraph and any applicable Participating Addendum with respect to an Order placed by the Purchasing Entity. Nothing in these this Master Agreement Terms and Conditions shall be construed to limit the rights and remedies available to a Purchasing Entity under the applicable state commercial code or UCC. e. In the event a Purchasing Entity is using Products in a way that is prohibited under this Master Agreement, the Contractor shall provide fifteen (15) days written notice to the Purchasing Entity and to the Lead State of the prohibited activity, with specificity, and of its intent to cancel the Order in whole or in part, during which time the Purchasing Entity may cure the prohibited activity. If after fifteen (15) days the Purchasing Entity does not cure the prohibited activity, the Contractor may cancel the Order in whole or in part. In the event a Purchasing Entity is suspected of using Products or services in a way not contemplated under this Master Agreements and detrimental to the Contractor, the Contractor may suspend any Products affected under this paragraph in whole or in part, entered into as a result of this Master Agreement. Upon suspension,the Contractor shall work with the Lead State, Participating State and Purchasing Entity to reach and document the resolution, including but not limited to Amending the Master Agreement, as may be agreed to by the Contractor and the Lead State. Further, any Participating State may cancel its participation upon thirty (30) days written notice, unless otherwise limited or stated. Cancellation may be in whole or in party. Any cancellation under this provision shall not affect the rights of any Participating Entity to indemnification by the Contractor, Contractor's rights of payment for goods/services delivered and Accepted, NASPO ValuePoint's rights to payment of Administrative Fees, and each party's rights attending any warranty or default in performance in association with any order. 31. Waiver of Breach Failure of the Lead State, Participating Entity, or Purchasing Entity to declare a default or enforce any rights and remedies shall not operate as a waiver under this Master Agreement or Participating Addendum. Any waiver by the Lead State, Participating Entity, or Purchasing Entity must be in writing. Waiver by the Lead State or Participating Entity of any default, right or remedy under this Master Agreement or Participating Addendum, or by Purchasing Entity with respect to any Purchase Order, or breach of any terms or requirements of this Master Agreement, a Participating Addendum, or Purchase Order shall not be construed or operate as a waiver of any subsequent default or breach of such term or requirement, or of any other term or requirement under this Master Agreement, Participating Addendum, or Purchase Order. Verizon Attachment A 32. Debarment The Contractor certifies that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation in this transaction (contract) by any governmental department or agency. This certification represents a recurring certification made at the time any Order is placed under this Master Agreement. If the Contractor cannot certify this statement, attach a written explanation for review by the Lead State. 33. Indemnification a. The Contractor shall defend, indemnify and hold harmless NASPO and NASPO ValuePoint, the Lead State, Participating Entities, and Purchasing Entities ("Indemnified Parties"), from and against claims, damages or causes of action including reasonable attorneys' fees and related costs, for any death, injury, or damage to tangible property arising directly from negligent act(s), error(s), or omission(s) or willful misconduct of the Contractor, its employees and agents relating to the performance under the Master Agreement. b. Indemnification — Intellectual Property. The Contractor shall defend, indemnify and hold harmless Indemnified Party, from and against claims, damages or causes of action by third parties, including reasonable attorneys' fees and related costs,finally awarded or agreed upon in settlement by Contractor arising out of the claim that the Product or its use, infringes Intellectual Property rights ("Intellectual Property Claim") of another person or entity. Exception. Contractor will not be liable for claims, damages or causes of action by third parties that are directly attributable to the negligent or willful misconduct of the Lead State, Participating Entities, Purchasing Entities, NASPO and/or their respective employees, officers, and agents. c. Resolution of Claims and/or Termination of Product. With respect to any pending or threatened Intellectual Property Claim, Verizon may in its discretion and at its own expense obtain for Customer the right to continue using the Product, or alternatively replace or modify the Product, so that the replaced or modified Product is non-infringing but materially functionally equivalent. For Category 3 Products, "materially functional equivalent" shall mean the ability for end points and relevant systems in use by Purchasing Entitles at the time of the Intellectual Property Claim to continue to interoperate and integrate with the Contractor's SaaS. If achievement of the foregoing is not commercially reasonable, Verizon may, in its sole discretion, terminate the affected Product or remove the affected Product, without liability of either party to the other for such termination, except for Customer's obligation to pay all charges for the affected Product incurred up to the time of such termination, and Verizon's obligation to return to Customer any amounts pre-paid for services which were not rendered. Verizon Attachment A Exclusive Remedy. Section b. provides the sole remedies Indemnified Party, and the exclusive obligations of Verizon and its Affiliates, in connection with any third party claim, action, suit or other demand asserted against Indemnified Party which asserts infringement or misappropriation of such third party's intellectual property rights or is otherwise described in this Section. d. Control of Defense- If the Contractor promptly and reasonably investigates and defends any Intellectual Property Claim, it shall have control over the defense and settlement of it; however, the Indemnified Party must consent in writing for any money damages or obligations for which it may be responsible (and such consent shall not be unreasonably withheld). If the Contractor fails to pursue the defense of the Intellectual Property Claim, the Indemnified Party may assume the defense of it and the Contractor shall be liable for all reasonable costs and expenses, including reasonable attorneys' fees and related costs, incurred by the Indemnified Party in the pursuit of the Intellectual Property Claim. The Party controlling such defense shall keep the other party advised of the status of such action, suit, proceeding or claim and the defense thereof and shall consider recommendations made by the other party with respect thereto. Cooperation among the Parties: The Indemnified Party shall furnish, at the Contractor's reasonable request and expense, information and assistance necessary for Contractor's defense of the action or proceeding. The Indemnified Party may, at its option and expense, also retain counsel of its choice to participate in any action or proceeding with respect to such Claim; and Contractor and its legal counsel shall cooperate with the Indemnified Party and its legal counsel in providing such information as the Indemnified Party may reasonably request, in support of its defense. For the avoidance of doubt, however, if Contractor has agreed to defend the Claim, it shall have ultimate control over the defense of such Claim. 34. No Waiver of Sovereign Immunity This section applies to a claim brought against the Participating Entities who are states only to the extent Congress has appropriately abrogated the state's sovereign immunity and is not consent by the state to be sued in federal court. In no event shall this Master Agreement, any Participating Addendum or any contract or any Purchase Order issued hereunder, or any act of the Lead State, a Participating Entity, or a Purchasing Entity be a waiver of any form of defense or immunity, whether sovereign immunity, governmental immunity, immunity based on the Eleventh Amendment to the Constitution of the United States or otherwise, from any claim or from the jurisdiction of any court. Verizon Attachment A 35. Governing Law and Venue a. The Master Agreement shall be governed by the law of the state serving as Lead State. The construction and effect of any Participating Addendum or Order against the Master Agreement shall be governed by and construed in accordance with the laws of the Participating Entity's or Purchasing Entity's State. b. Venue for any claim, dispute or action concerning the terms of the Master Agreement shall be in the state serving as Lead State. Venue for any claim, dispute, or action concerning any Order placed against the Master Agreement or the effect of a Participating Addendum shall be in the Purchasing Entity's State. c. If a claim is brought in a federal forum, then it must be brought and adjudicated solely and exclusively within the United States District Court for (in decreasing order of priority): the Lead State for claims relating to the procurement, evaluation, award, or contract performance or administration if the Lead State is a party; a Participating State if a named party; the state where the Participating Entity or Purchasing Entity is located if either is a named party. 36. Assignment of Antitrust Rights Contractor irrevocably assigns to a Participating Entity who is a state any claim for relief or cause of action, identified by the Participating Entity, which the Contractor now has or which may accrue to the Contractor in the future by reason of any violation of state or federal antitrust laws (15 U.S.C. § 1-15 or a Participating Entity's state antitrust provisions), as now in effect and as may be amended from time to time, in connection with any goods or services provided in that state for the purpose of carrying out the Contractor's obligations under this Master Agreement or Participating Addendum, including, at the Participating Entity's option, the right to control any such litigation on such claim for relief or cause of action. Breach of this clause will not constitute a breach of, or invalidate any other part, provision or clause of this contract. 37. Contract Provisions for Orders Utilizing Federal Funds Pursuant to Appendix II to 2 Code of Federal Regulations (CFR) Part 200, Contract Provisions for Non-Federal Entity Contracts Under Federal Awards, Orders funded with federal funds may have additional mandatory contractual requirements or certifications that are applicable to the Contractor and must be agreed to at the time the Order is placed or upon delivery. These federal requirements may be proposed by Participating Entities in Participating Addenda and Purchasing Entities for incorporation in Orders placed under this Master Agreement. 38. Entire Contract and Modification. This Master Agreement and its integrated attachment(s) constitute the entire agreement of the parties and such are intended as a complete and exclusive statement of the promises, representations, negotiations, discussions, and other agreements that may have been made in connection with the subject matter hereof. The terms of this Master Agreement shall not be Verizon Attachment A waived, altered, modified, supplemented, or amended in any manner whatsoever without prior written approval of the Lead State. 39. Signatures in Counterpart. This Master Agreement may be signed in any number of counterparts, each of which shall be an original, but all of which together shall constitute one in the same instrument. Verizon Attachment A •0 pF Tji ,7 - i'A,;' °'�,'& .�'="'� ... ; NASPO cos� !t 8a7 �� %' \: 1 ...,,v,1 ValuePoint „i+ 0 Aik. .. . ____....,,, • •• 1 8 9 6 101• MA152-1 Wireless Data, Voice, and Accessories Attachment B Scope of Work Section 1: General 1.1 Background The purpose of this Master Agreement is to provide Wireless Data,Voice, and Accessories for all Participating States. The Master Agreement may be used by state governments(including departments, agencies, institutions), institutions of higher education, political subdivisions (i.e., colleges,school districts, counties, cities, etc.),the District of Columbia,territories of the United States, and other eligible entities subject to approval of the individual chief procurement official and compliance with local statutory and regulatory provisions. The initial term of the master agreement shall be 5(Five) years with renewal provisions for an additional 5(Five)as outlined in Section 3 of the NASPO ValuePoint Master Terms and Conditions (Attachment A). 1.2 Order of precedence Per the NASPO ValuePoint Master Terms and Conditions, Participating Addenda (called "PA")will have precedence over the Master Agreement within the participating jurisdiction. MA152-1 Wireless Data,Voice and Accessories Attachment B: SOW 1.3 Green Awards End users of the Master Agreement may have requirements to purchase products and services that adhere best practices of sustainability and environmental consciousness. Contractor should anticipate addressing these needs as they arise in the Participating Addendum process. 1.4 E-Rate To the extent the services offered are subject to the E-rate discount program, all award Contract Vendors must commit to participation in the Federal Communication Commission's E-rate discount program established under authority of the Federal Telecommunications Commission Act of 1996. Participation in, and implementation of,this program must be provided without the addition of any service or administration fee by the Contract Vendor. 1.5 Net Neutrality Recent changes by the Federal Communications Commission in their rules related to the issue of Net Neutrality have increased state's interest in promulgating their own law, rule and policies on this topic. This solicitation will have no requirements related to Net Neutrality for the Master Agreements. It is anticipated,that this issue will be pertinent in the Participating Addendum process. Potential participating entities will be made aware of this consideration by the Lead State in a reasonable fashion. Section 2: Categories of Award 2.0 Overview of Award Categories The products and services for this contract are awarded in 3 (three) categories. These categories are: Category 1-Cellular Wireless Services:This category will cover the basic cellular wireless transport services for voice, data and messaging, as well as any new basic transport services that may be introduced for applications like those defined for Internet of Things(loT) applications. "Cellular wireless transport" is defined to mean carrier provided wireless services that employ a radio access network based on technologies defined by the Third Generation Partnership Program (3GPP). We are requesting pricing for both traditional cellular plans that include a subsidized mobile device as well as bring your own device (BYOD) plans where the user will supply their own mobile device and require only network service from the carrier. Category 2- Equipment and Accessories:This category includes any equipment or accessories operating over cellular carrier provided network services or intended for use with cellular connected devices. Category 3-Turnkey Wireless and loT Solutions that are offered as a product: This category includes any of the wireless or loT solutions or applications being offered as a complete product by the cellular wireless carriers or any other Contractor(s). MA152-1 Wireless Data,Voice and Accessories Attachment B: SOW 2.1 Category 1- Cellular Wireless Services This category will cover the basic cellular wireless transport services for voice, data and messaging, as well as any new basic transport services that may be introduced for applications like those defined for Internet of Things (loT) applications. "Cellular wireless transport" is defined to mean carrier provided wireless services that employ a radio access network based on technologies defined by the Third Generation Partnership Program (3GPP). We are requesting pricing for both traditional cellular plans that include a subsidized mobile device as well as bring your own device (BYOD) plans where the user will supply their own mobile device and require only network service from the carrier. This Award Category is for National Award only. 2.1.1 Definitions 3rd Generation Partnership Project (3GPP)The international standards body that covers cellular telecommunications network technologies(http://www.3gpp.org). 3G Third generation of wireless mobile telecommunication technology as defined by the 3rd Generation Partnership Project(3GPP). 4G Fourth generation of wireless mobile telecommunication technology as defined by the 3rd Generation Partnership Project(3GPP). SG Fifth generation of wireless mobile telecommunication technology as defined by the 3rd Generation Partnership Project(3GPP). Bandwidth Throttling The mechanism a service provider uses to reduce the data network capacity available to a user of its wireless services. Bandwidth Throttling Threshold In "unlimited" cellular data plans,the data volume at which the carrier begins instituting bandwidth throttling for the balance of the billing period. Bring Your Own Device (BYOD) Plans where the user will supply their own mobile device and require only network service from the carrier. Cellular Wireless Carrier:A wireless carrier that owns the majority of its infrastructure and operates a mobile wireless network primarily utilizing standards developed by the 3GPP. Cellular Voice A wireless voice telephone service offered by the cellular carriers. Cellular Wireless Carrier-provided wireless services that employs a radio access network based on technologies defined by the 3rd Generation Partnership Program (3GPP). Coverage Area The geographic area in which a carrier provides service. When located within this area, a subscriber with a compatible device should be able to access usable wireless services on that carrier's network or its partner networks. MA152-1 Wireless Data,Voice and Accessories Attachment B:SOW FirstNet FirstNet is a government subsidized wireless network specifically designed for the needs of public safety users; access to FirstNet services will be limited to defined categories of users related to public safety. FirstNet was created under the Middle Class Tax Relief and Job Creation Act of 2012. Individual Responsible (IR) Plan Discount Individual Responsible Accounts("IRU") are accounts for products and services between Contractors awarded a contract under this solicitation and individuals who are employees of eligible users of the Master Agreement. IRU accounts are for the personal use of individual employees of eligible end users of the Master Agreement. Corporate/Government Responsible (CRU) Plan CRU plans are plans that are purchased by end users of the Master Agreement that is awarded from this solicitation. Land Mobile Radio (LMR)Terrestrial-based,wireless communications systems,generally operating in the frequency range below 1 GHz, and commonly used by emergency responders to support voice and low- speed data communications. Mission Critical Push-to-Talk(MCPTT)A new standard for public safety PTT systems(starting with 3GPP Rel. 13)that also operates over the cellular carriers'wireless networks and supports, among other capabilities,the ability for wireless stations to discover and communicate directly with other system users without relaying those transmissions through a cellular base station. LTE (Long-Term Evolution)A 3GPP standard for high-speed cellular wireless communications. Mobile Messaging The ability to compose and exchange electronic messages that may include text, audio,video and other symbols between two or more users of mobile phones,tablets or other devices. Public Safety The functions of government, which ensure the protection of citizens, persons in their territory, organizations, and institutions against threats to their well-being. Push-to-Talk (PTT)A method of wireless voice communications using a momentary button to switch the wireless device from voice reception mode to transmit mode; in a cellular PTT system, all transmissions are relayed over the carrier's radio channels and through a server installed in the carrier's network infrastructure.Transmissions are received by all stations within range of that particular radio channel and are part of that broadcast group. Quality of Service (QoS) Mechanisms employed in packet switching networks that allows them to prioritize certain classes of traffic over others thereby providing better performance for those preferred classes with regard to transit delay,jitter(variation in transit delay), and packet loss. Short Message Service (SMS)/Multimedia Messaging Service (MMS)Wireless services offered by the cellular carriers allowing users to exchange short text (SMS) or audio/video files (MMS).These services are differentiated from other messaging services like Apple Messages and WhatsApp by the fact that they are offered by the cellular carriers and are typically charged as a separate item on the service plan along with voice and data. Subsidized Plan Cellular plans where the carrier will provide a phone, or tablet at a subsidized price. Wireless The transmitting of signals using radio waves instead of wires. MA152-1 Wireless Data,Voice and Accessories Attachment B: SOW Wireless Carrier A provider of wireless communications services that owns or controls all the elements necessary to sell and deliver services to an end user including radio spectrum allocation, wireless network infrastructure, back haul infrastructure, billing, customer care, provisioning computer systems and marketing and repair organizations. Wireless Data A communication service offered by mobile carriers that allows users to access the internet and other data services via its wireless networks using a smartphone,tablet or other cellular- connected mobile device. Wireless Plan A bundled subscription offering from a cellular carrier providing some combination of services. Wireless Priority Service (WPS) A government-directed emergency phone service managed by the Department of Homeland Security's Office of Emergency Communications (OEC). Like FirstNet for data services,WPS provides priority network access to wireless voice service (2G or VoLTE) exclusively to defined categories of qualified subscribers. 2.1.2 Subsequent Network Characteristics and Technology This solicitation covers the addition of new technology and methods that are substantively similar to existing 3G,4G, and 5G Network characteristics. 2.1.3 Plans Contractors will define the rate plans to be available under the Master Agreement that results from this solicitation and must provide all details of every plan offered in Attachment G. At a minimum plan details should include the items listed in Attachment G if applicable. Subsidized Plans Subsidized plans are those that include a device to connect to the wireless network as a part of the monthly plan cost. Bring Your Own Device Plans Bring your own device plans are those that require the user to provide a device for connection to the cellular network or to pay for a device separately from the monthly service plan. 2.1.4 Legacy Plans Plans covered by the predecessor Master Agreements administered by the State of Nevada (Contract No. 1907)("Legacy Plans") for purchasing entities who are currently enrolled will be included within the scope of the Master Agreements awarded by this solicitation. All Legacy Plans must be described on Attachment G: Plan Coverage Attachment. Discontinuance of Plans Contractor will maintain plans if they are being used. Contractor may discontinue any plan or feature that has not had any active subscribers for at least the previous 90 days. Contractor to provide a minimum of 90 days notice to Lead State if a Plan is to be discontinued to end users. MA152-1 Wireless Data,Voice and Accessories Attachment B:SOW 2.1.5 Service Requirements Designated Sales Point of Contact Each Master Agreement awarded by this solicitation shall have a designated point of contact for sales purposes. Designated Customer Service Point of Contact Each Master Agreement awarded by this solicitation shall have a designated point of contact for Customer Service escalation purposes. Designated Contract Manager Each Master Agreement awarded by this solicitation shall have a designated point of contact who manages the contract and may be contacted by administrators of the Master Agreement or PAs. 2.1.6 Pricing Requirements Subsidized Device Plans Plans covered by the predecessor Master Agreements administered by the State of Nevada (Contract No. 1907)that offered phones at no cost are to be included by the Master Agreements awarded by this solicitation if the Contractor is awarded under this solicitation. For any new plans offered under this contract, Proposers have the flexibility to include a subsidized phone in the plan cost or to require the user to provide a device or pay for it separately. Financing Financing is allowed under the Master Agreement, but may be subject to each PA as some jurisdictions may not allow Financing. Individual Responsible (IRU) Plan Discount Pricing Discounts for Individual Responsible plans by public employees are to be stated on the Cost sheet. See Section 5. Waiver of Service Activation Fees Service Activations Fees will not be allowed under the Master Agreements that derive from this solicitation. Number Porting Carrier must provide wired or wireless number porting to/from the mobile device with no charges or penalty. Upgrade Users must be able to upgrade or downgrade their service plan at any time with no limits and no restarting of service line contract terms. Cancellation Fees MA152-1 Wireless Data,Voice and Accessories Attachment B: SOW Carrier must provide for any participating entity the ability to cancel at least 25% of the active lines of service under contract (subsidized device) in any given year with no early termination fees or other cancellation fees. Carrier must not assess any cancellation fee or early termination fee for any lines of service that are provided under a Bring Your Own Device option where subsidized equipment is not included in the monthly rate plan cost. Activation and Billing Carrier must not commence billing for a device until completion of an order and activation request is executed by the participating entity representative,the user or another individual designated by the participating entity representative. Specific billing and activation procedures may be refined within Participating Addenda. Cost Sheet Contractor must populate the cost sheet Attachment C. The plans identified in Attachment C are to be offered to end users and will be included in Attachment G. Contractor must also indicate a discount for plans available under the master agreement that results from this solicitation.,that are not entered into Attachment C. Plan Description Contractor must include detailed descriptions of all new rate plans approved by the lead state by fully populating Attachment G with complete details related to each plan and feature offered under this contract. Presentation Contractors should propose plans that can be easily understood without complex restrictions and terms. Scoring will reflect the degree of concise and impactful plans—from flexibility and cost perspectives. 2.1.7 Internet of Things(loT)Services Data plans related to Internet of Things services are covered by this award category. Please describe your Internet of Things offering as it relates to Attachment L, Network Technology Questionnaire in your proposal. 2.1.8 Public Safety/Wireless Priority Service 2.1.8 PUBLIC SAFETY CATEGORY The Wireless Services Provider (Contractor) will describe how their proposal if and how they intend to provide an exclusive, dedicated broadband network for public safety communications to public safety entities and first responders. MA152-1 Wireless Data,Voice and Accessories Attachment B: SOW Contractor will describe if and how they would provide for a dedicated network exclusive for use by emergency response providers such as Federal, State, and local emergency public safety, law enforcement, emergency response, emergency medical (including hospital emergency facilities), and related personnel, agencies, and authorities; including Native American Tribes (Sovereign Nations) or authorized tribal organization and rural communities, unincorporated town or village, or other public entity. Carriers will describe how their proposed services will have the ability to provide the most comprehensive, reliable coverage and highest priority for emergency communications, such as: • Broadband LTE network allowing first responders and other public safety personnel to send and receive voice, data, video, images, push-to-talk and text without concerns about network congestion. • Mobile Devices • Mobile Device Management, to include Maintenance and Replacement • Public Safety Applications and Solutions • Assured Priority and Preemption when needed • Network Security Interoperability: Interoperability is critical to all public safety agencies, therefore; The Wireless Service Provider (the Contractor), will describe how they enable comprehensive public safety broadband interoperability at all levels including the sharing of priority and preemption protocols, applications, and mission critical Push-to-Talk (MCPTT) communications and off-air device to device communications during an emergency situation. Deployable Access: The Wireless Service Provider (the Contractor) will describe how they will provide cellular connection in areas where service does not exist or where service fails during emergency circumstances. The Wireless Service Provider will describe how they provide dedicated access to Satellite Cell on Wheels and Portable Emergency Communications. The Wireless Service Provider (Contractor) will describe additional deployable equipment for dedicated access in areas where service does not exist or where service fails during emergency situations. Optional Services: Additional Public Safety Services sold under the NASPO ValuePoint Master Agreement other than the requirements listed, must be properly reviewed and approved by the lead state. Option to Terminate: The NASPO ValuePoint Master Agreement is an additional procuring mechanism. The Wireless Service Provider (the Contractor) must agree; if a Public Service Entity chooses to utilize the MA152-1 Wireless Data,Voice and Accessories Attachment B: SOW NASPO ValuePoint Master Agreement, the procuring agency has the option to terminate their agreement at any time without added fees or penalties for cancellation. The Lead State may cancel the Public Safety/Wireless Priority Service portion of the Category 1 Scope at any time. If the Lead State chooses to cancel the Public Safety/Wireless Priority Service portion of Category 1 Scope, it will provide contractors with 180 days notice. No other Terms and Conditions, End User Agreements, or any other terms will be offered with the new product or service unless it is included in the Master Agreement. 2.2 Category 2- Equipment and Accessories This category includes any equipment or accessories operating over cellular carrier provided network services or intended for use with cellular connected devices. This Award Category is for National Award only. 2.2.1 Definitions Accessories Any equipment, component or add-on accessory intended for use with cellular connected devices. Equipment Any device operating over cellular carrier provided network. Does not include servers, desktops or laptop computing devices. Cellular Devices Any phones or other equipment used to connect over wireless services offered by cellular carriers (Category 1). 2.2.2 Eligible Equipment and Accessories Those products eligible as equipment and accessories under this solicitation, currently includes and may be expanded as technology advances: • Basic Cellular Devices • Smartphones- iOS, Android, Other • Stand Alone, Integrated or USB Dongle Cellular Modems • Wi-Fi/Cellular Routers • Tablets that are cellular-network connected • Other equipment with a primary purpose for communicating over the cellular carrier network, currently including: o Sensors MA152-1 Wireless Data,Voice and Accessories Attachment B: SOW o Cellular-enabled Video cameras • Accessories: o Replacement Batteries o Cases & related accessories o Screen Protectors o Chargers o Cords/cables o Signal Boosters/antennae o Headsets and speakers for use with wireless devices 2.2.3 Service Requirements Condition of Equipment and Accessories All equipment and accessories provided under this contact must be new, unused and properly functioning when received by participating entity if priced as a new product. Superseded, used, returned, or reconditioned items will be accepted if labelled as such in the sales order. Trial Period Contractor may allow for a designated trial period for testing/evaluating equipment and accessories without additional charges or fees if applicable. Contractor will describe the timeframe for the 'trial period' and procedures for implementing this policy in the sales invoice or purchase order. Return of Equipment and Accessories Any equipment or accessories that are not properly functioning when received by the participating entity must be replaced by the contractor with new and properly functioning equipment or accessories within 5 business days of the defective equipment or accessories being reported to the contractor. Participating entities shall not be responsible for any costs related to the return and/or replacement of any equipment or accessories that are returned due to quality problems, duplicate shipments or other shipping errors, outdated products or other issues related to non-compliance with terms of this agreement. Contractors must confirm in writing to the end user when returns are received. Participating entities shall not be assessed restocking fees or any other fees for items trialed and then returned as unacceptable for any reason. Contractor will allow for equipment and accessory purchases at all retail stores open to the public. Sales personnel at retail stores will be aware of pricing from the Master Agreement that results from this solicitation. 2.2.4 Pricing Cost Sheet See Attachment C for details for Award Category 2. Financing MA152-1 Wireless Data,Voice and Accessories Attachment B: SOW Financing is allowed under the Master Agreement, but may be subject to each PA as some jurisdictions may not allow Financing. Individual Responsible (IRU) Plan Discount Pricing Discounts for equipment and accessories offered to public employees with Individual Responsible plans are to be stated on the Cost sheet (Attachment C). See section 5 for additional details. Shipping Contractor if a Carrier must activate service on new equipment within 72 hours of request or shipping. 2.3 Category 3— Internet of Things and other Turnkey Wireless Applications This category includes any of the wireless or loT solutions or applications being offered as a complete product by the cellular wireless carriers or any other Contractor(s). This Award Category may be for National Award, or Regional Award at the indication of the Contractor in their proposal. Contractors will indicate this preference in Attachment W. Awards will be made in each individual sub-category of Category 3, not for Category 3 as a whole. An award in one sub-category does not entitle a vendor to offer products or services in any other subcategories for which they were not specifically awarded. 2.3.1 Definitions Turnkey Wireless Solution For the purposes of this solicitation a Turnkey Wireless Solution is an integrated, on premise or hybrid system that includes three broad elements: • End Points physical objects (things like sensors, cameras, end point devices,etc.) that contain embedded technology to sense or interact with their internal state or external environment and the ability to communicate with a remote application • Network Services a wireless communication network providing M2M communication services or some other method of data transport connecting the dedicated physical objects with; • Back Office Systems applications and central or back end systems (servers,software,operating systems,storage, etc.). 2.3.2 Turnkey Wireless Solutions A Proposal shall fully disclose what is included in the Turnkey Wireless Solutions, including all operational components, training,services, equipment, licenses,third party agreements, any and all fees and performance guarantees. Products and services offered by carriers/Contractors under Legacy Plans that are now part of Category 3 awards under this solicitation will be part of the contracts that result from this solicitation if the carrier/Contractors has also been awarded under that Category and Sub-category. MA152-1 Wireless Data,Voice and Accessories Attachment B:SOW For example: MDM products under legacy plans may only be offered under the new Master Agreement if the Contractor is awarded under the MDM subcategory of Category 3 awards. If an Contractor is not awarded a product under an Award Category 3 subcategory, but has provided a product or service under Legacy Plans,the Contractor may continue to offer the product to end users already under contract. The product may not be offered to new end users unless the Contractor has won award of the subcategory. Turnkey Wireless Solutions Single Contract The provider offering a Turnkey Wireless Solutions may utilize subcontractors and partners to provide various elements of the system, but the system including all licensing rights will be covered by a single contract between the end user that purchases the system and the provider who is awarded a master agreement for this category of award. Limited Related Service The provider shall provide support services as needed to install, maintain and enhance the system over the life of the system. These Limited Related Services shall be included in the system pricing. Installation services may be capped in proportion to the project at hand. The Proposal shall describe all related services that are included in the Turnkey Wireless System. The purchasing entity shall have the option to purchase additional services at pricing offered by the proposer and provide an hourly rate related to the project for the Additional Consulting or Integration Services. Additional Consulting or Integration Services a. The purchasing entity shall have the ability to purchase consulting or integration services from the provider. b. Consulting Services—In Category 3, "Consulting Service" means planning, assessment and other professional consulting services provided by the Contractor related to the public entities planning, design, assessing, operating or maintaining an loT solution. c. Additional Services—In Category 3, "Integration Service" means the process of making new loT devices,data, platforms and applications,as well as existing IT assets (for example, business applications,data, mobile,SaaS and legacy systems)work well together in the context of implementing end-to-end loT business solutions. Integration services are not part of turnkey system or limited related service, but may be acquired from the provider or from a separate integration service provider at the sole discretion of the purchasing entity. Limited Related Service and Additional Consulting or Integration Services will be billed at an Hourly rate will be included on the Cost Sheet (Attachment C) and will be included in the Master Agreement. The Hourly rate will be a blended rate and will encompass all related cost for these additional services. 2.3.3 Category 3 Subcategories of Award See Attachment V for Category 3 Subcategory Definitions. Right to Refresh This category of master agreements(Turnkey Wireless Solutions)may be reopened and refreshed at the sole discretion of the Lead State at any time. The refresh may allow additional Turnkey Wireless Solutions offering in the broad scope or by specifically identified sub categories. The MA152-1 Wireless Data,Voice and Accessories Attachment B:SOW Lead State reserves the right to change the methodology for award for all or any subcategories at the time of the refresh/reopen of the solicitation. Awards for Award Category 3 in any refresh solicitation will be given the same contract term as the initial award. Data Protection The provider shall: a. Specify the best available standards-based encryption technologies and options to protect sensitive data, depending on the particular service model that you intend to provide under this Master Agreement, while in transit or at rest. b. Describe whether or not it is willing to sign relevant and applicable agreements that may be necessary to protect data with a Purchasing Entity. c. Describe how it will only use data for purposes defined in the Master Agreement, participating addendum, or related service level agreement. d. Specify its data disposal procedures, policies and destruction confirmation process Subcontractors Providers must explain for each Turnkey Wireless Solutions offered if they intend to provide it directly or through the use of Subcontractors. Any Subcontractor that a Provider chooses to use in fulfilling the requirements of the solicitation must also meet all Administrative, Business and Technical Requirements of the RFP, as applicable to the solutions provided in this category. a. Contractor must describe the extent to which it intends to use subcontractors to perform contract requirements. Include each position providing service and provide a detailed description of how the subcontractors are anticipated to be involved under the Master Agreement. b. If the subcontractor is known, provide the qualifications of the subcontractor to provide the services; if not, describe how you will guarantee selection of a subcontractor that meets the experience requirements of the RFP. c. Include a description of how the Contractor will ensure that all subcontractors and their employees will meet all Statement of Work requirements. 2.3.4 Security For each Turnkey Wireless Solutions proposed include both a security disclosure statement. Contractors for Award Category 3 must submit answers to Attachment S. 2.3.5 Client Infrastructure Impact and Support Contractors will be willing to provide a description of the Impact and Support on End User infrastructure upon request Assessment what impacts the Turnkey Wireless application will have on the infrastructure used by purchasing entity, including the client's network,data storage and client owned and operated endpoints before installation. Contractor will at the time of purchase identify any support required by the purchasing entity to support the proposed Turnkey Wireless Solutions. MA152-1 Wireless Data,Voice and Accessories Attachment B: SOW 2.3.6 Client Infrastructure and Support Unless the purchasing entity waives the requirement,the Contractor shall provide a description of the Impact and Support on the End User infrastructure. This shall include an assessment of impacts the Turnkey Wireless application will have on the infrastructure used by purchasing entity, including the client's network,data storage and client owned and operated endpoints before installation. The description shall also identify any resources required by the purchasing entity to support the proposed Turnkey Wireless Solutions. 2.3.7 Pricing Requirements Cost Sheet See Attachment C for details for Award Category 3. No other Terms and Conditions, End User Agreements, or any other terms will be offered with the new product or service unless it is included in the Master Agreement at formation or by Amendment. Section 3: Adding New Products and Services The Lead State anticipates establishing a process for regular communication with contractors and addition of new products and services. Addition of new products will be treated differently based on which category of award covers the product or service. 3.1 General Requirements The Lead State, along with the sourcing committee of this Solicitation will review and add new products and services to the Master Agreements outlined below. The Lead State reserves the right to modify this process to ensure open, transparent and reasonable review of proposed new products and services. 3.2 New Products added under Award Category 1 For new service plans under Award Category 1, Carriers may add new plans as they become available to end users,so long as the plans are added to Attachment G, Contract Coverage Attachment, at the next quarterly update and therefore incorporated into the Master Agreement. If the new plans are not added to Attachment G at the next quarterly update,they will not be included within the scope of the Master Agreements that result from this solicitation. Once plans are incorporated into the Master Agreement in this manner,they are subject to the termination restrictions in section 2.1.4. 3.3 New Products added under Award Category 2 Contractors may add new products under Award Category 2 at any time as long as they fall within the scope of that award category. The Lead State reserves the right to make the determination of whether a product falls within award category 2. MA152-1 Wireless Data,Voice and Accessories Attachment B: SOW 3.4 New Products added under Award Category 3 For new products under Award Category 3, Contractors must submit a request to the Lead State and sourcing team for consideration using Attachment N. All new products under Award Category 3 will be allowed only through amendment of the Master Agreements that result from this solicitation. After consultation with the sourcing team, the Lead State may choose to include the new product under the Master Agreements by amendment. The Contractor will provide an updated Attachment G at the next quarterly update for public distribution. 3.4.1 New Product Request Form The New Product Request form will be submitted to the Lead State to request any new products or services under Award Category 3(See Attachment M). Proposed additional terms and conditions, end user agreements or related materials to be used with the new product must be included with the New Product Request form to be considered for addition to the Master Agreement. Terms and Conditions for additional products/services may be negotiated by the Lead State before addition. 3.4.2 New Product Request Log All new added products and services under Award Category 3 will be included on Attachment N, Request Log sheet that will include Lead State recommendations and observations. This log will be included in the contract file and will be available for public view. 3.4.3 Quarterly Amendments The Lead State expects to conduct quarterly amendments of the Master Agreement to add new products and services under Award Category 3. The Lead State reserves the right to amend, or not amend the Master Agreement at any time. Terms and Conditions not included in the addition of new products for Award Category 3 will not be part of any agreement with end users. Contractors will present end users only with the Terms and Conditions agreed to by the parties in the Master Agreement Amendment. 3.4.4 Terms and Conditions Compliance with Master Agreement All Products offered under Award Category 3 shall comply fully with all applicable Federal and State laws and regulations.The Order of Precedence clause in the NASPO ValuePoint Master Agreement Terms and Conditions and/or Participating Addendum will control in the event of any conflict between the NASPO ValuePoint Master Agreement and/or Participating Addendum and the Product Terms and Conditions. Any third-party product provider must agree to the Master Agreement Terms and Conditions. 3.5 Quarterly Call/Meeting The Lead State expects to have a call with contractors every quarter to discuss the status of the contracts, discuss proposed new products and services,and any other issues that may arise regarding the contract. These calls/meetings will be scheduled at mutually agreed upon times. MA152-1 Wireless Data,Voice and Accessories Attachment B: SOW 3.6 Terms and Conditions Compliance with Master Agreement Any and all Products offered and furnished under any award category shall comply fully with all applicable Federal and State laws and regulations.The Order of Precedence clause in the NASPO ValuePoint Master Agreement Terms and Conditions and/or Participating Addendum will control in the event of any conflict between the NASPO ValuePoint Master Agreement and/or Participating Addendum and the Product Terms and Conditions.Any third-party product provider must agree to the Master Agreement Terms and Conditions. Section 4: Individual Responsible Account Discounts 4.1 Individual Responsible Account Definition Individual Responsible Accounts ("IRU") are accounts for products and services between Contractors awarded a contract under this solicitation and individuals who are employees of eligible users of the Master Agreement. IRU accounts are for the personal use of individual employees of eligible end users of the Master Agreement. IRU discount offerings are not required by Contractors but are scored as a Technical Scorable Criteria for Award Category 1. All other plans used under this contract by eligible end users are Government/Corporate Responsible Plans (CRU).45.2 Corporate Responsible Account Definition Corporate Responsible Accounts ("CRU") are accounts for end users of the Master Agreement. 4.3 Discount for Individual Responsible Account offerings p g Contractors will indicate what, if any discount they allow for IRU accounts under this Master Agreement. This discount is entered in their Costsheet (Attachment C) and be included in the Master Agreement. Section 5: Reporting 5.1 General Requirements 5.1.1 Reporting shall be provided in the format required by NASPO ValuePoint: 6.1.1.1 Attachment H (Award Category 1) 6.1.1.2 Attachment I (Award Category 2) 6.1.1.3 Attachment J (Award Category 3) 5.1.2 Attachment G: Contract Coverage Attachment Contractors under the Master Agreement that results from this contract will submit quarterly Attachment G to the Lead State. This attachment is intended to encapsulate the MA152-1 Wireless Data,Voice and Accessories Attachment B: SOW plans, services and offerings of the contractor. This would include any legacy and current offerings, including the plans entered on Attachment C. (anything that would be covered by the Master Agreement). For Award Category 1, all legacy plans that have a discount under the Current Nevada Master Agreement must continue the discount to be covered by the Master Agreement that results from this solicitation. All legacy plans that do not have a discount under the Current Nevada Master Agreement may continue to have no discount under the Master Agreement that results from this solicitation Attachment G must be submitted by Contractors awarded under Award Category 1, Award Category 3 and Award Category 4. 5.1.3 Individual participating entities may request specific equipment sales summaries,which shall be provided at no cost. Upon request, provide reporting elements and/or management reports related to usage for services that are available and would optimize the participating entity's ability to assess utilization and cost. Be able to provide custom reports as may be requested by individual participating entities. Describe in general,the level of sophistication and complexity, custom usage report data that you can provide to the participating entities. Vendors should provide a sample report with their proposal. Upon request, provide subscribers with usage reports which include full itemization of call details(such as the information on the Contractor's standard bill for consumer accounts)to enable verification of usage including: (1) call date, call number call length, call time, and (2) plan cost, per minute charges,overage cost,additional features charges and other fees, etc. 5.2 Quarterly Call/Meeting Contractors must be available for a quarterly meeting by phone,video conference, or in person to discuss contract concerns, developments and any upcoming additional products or services related to reporting. 5.4 Usage Reports (Other States) Other States and participating entities may have alternate reporting requirements and will be addressed by their Participating Addendum. MA152-1 Wireless Data,Voice and Accessories Attachment B:SOW Section 6: Pricing Landing Page 6.1 General NASPO ValuePoint will develop a pricing landing page (webpage)to display contractor pricing in several key areas on an ongoing basis. It is anticipated that the end users will be able to use this Pricing Landing page as a tool to aid in pricing and negotiating plans and device accessory purchases from all awarded contractors. Contractors are expected to provide certain required fields for the Pricing Landing Page. This Section applies only to Category 1 awards. 6.2 Pricing Landing Page Requirements 6.2.1 General Requirements The Pricing Landing Page will consist of a webpage to allow for quick reference of plans, equipment, accessories and services offered by contractors. Contractors may update the required fields at their discretion whenever they wish. The fields must be populated by contractors. 6.2.2 for Carriers/Contractors(Awarded under Category 1) At the onset of the contract, Carriers/Contractors will be required to enter in pricing plans for the following scenarios that are found in Attachment C (Costsheet): • Plans that include a subsidized device in the monthly rate plan cost o Basic phone with unlimited voice and messaging o Smartphone-4 Gig of data, unlimited voice & messaging o Smartphone- 300 minutes of voice, unlimited data & messaging o Smartphone- unlimited data,voice & messaging o data only-low- 150 kb o data only-moderate -4 Gig o data only- unlimited data • Plans that require user to supply the device or pay for it separately o Smartphone-4 Gig of data, unlimited voice &messaging o Smartphone- unlimited data,voice& messaging o Tablet- 1 Gig of data o Tablet-shares data with other devices o data only-low- 150 kb o data only-moderate -4 Gig o data only- unlimited data These categories have been identified as representing the rate plans and services that are most commonly purchased by NASPO Participating Entities. The categories may be changed as desired by the contractor by submitting updates to NASPO ValuePoint. MA152-1 Wireless Data,Voice and Accessories Attachment B: SOW 6.3 Pricing Landing Page Features Pricing information The Lead state will develop a required reporting based on the 14 scenarios listed in Attachment C for the landing page. The lead state reserves the right to determine requirements. Disclaimers Clear disclaimers to end users that all pricing reflects contractors best estimates for hypothetical use cases and does not represent local fees, taxes and potential discounts available at specific locations Point of Contact Information Sales, Customer Service and Contract Administration point of contact information for ease of reference Current Offers Current Discounts, Offers,and Specials available to end users. This would be done on a national basis. Disclaimers for reasonable variance will be allowed at the discretion of the lead state. Section 7: Administration of Contracts 7.1 Quarterly Amendment The Lead State anticipates it will provide for regular quarterly amendments to the Master Agreement if there is a need to add new products or services. (Section 4). The Lead State at its discretion may elect to amend the Master Agreement at any time. 7.2 Quarterly Call The Lead State and sourcing team intend to hold quarterly calls to facilitate new products/services, discuss the administration of the Master Agreements, and all other applicable aspects of the master agreement. 7.3 Annual Meeting Contractors must be available for an annual meeting in person to discuss continuing administration of the contract. The Lead State anticipates meeting once a year in person to facilitate more in depth communication. The location of in-person meetings will be in The Salt Lake City area, or elsewhere at the discretion of the Lead State. 7.4 Published Documents The Lead State intends to publish all new product/service request forms, new product logs, and any sourcing committee recommendations and notes related for reference. End users may use these documents to aid in their purchasing decisions. MA152-1 Wireless Data,Voice and Accessories Attachment B: SOW 4rom,w nqa µt eorpan a4,saonon a0olanu), 4lomlau na1a4411 uoruan ayl sapnlzul DOD,DDO), sa6304,660600134sawop qs, sa6JPy,bu!wo°.34sawop fly, (apA,4!9/yluow learn,a74W paywa,aq a9osn Plop yros ., .. 'Vlwpay,va,aq a6osn 0309 10 8 95i pinoyslspaaa, L :.,895Z pain,'spaadr vow a,rlya,Ipm u0093N ppl4,ul 010p a3npa,I14e e.n3an1 papnlwl,ud0o4 allggN. M1,04474091, (q,A,IN/41uow (31303f99/4luow learn, tuaun,ay1 W pa430a,aq a6osn o10p Jo 9951 pinn4s 143 w pay,0a,aq abosn 010P(0995Z(4004s spaced, •naa0r amps,904 von,a,v 4101.00001W 91 ppwpun, amp,(905 u0nun)a0u0s5n50 010P 91,0aMoaap. (9,.1a7w1,!P (430034'1o30P•ylpy•6'r '1341'fi a)a3lnap puogPO1q al!90w yil909910-Dol 331630 puogpoolq 319ow pnp!sgns 43ols u!Wuaun, o 6u!sn 5.3304,on,au!glom 151a+01 a,0,Almnow, flip pflpg!..-Ale.91,0 o uo ssnm 4,003w 1o11as11 l 5/.03 a30,N4Juow, flip Pallwllun-Aluo eISP a rw ^ 5a6,o06wwl Insauxu2 aN, 'ry99/0rs JIOA alo3ano 0304. 99/Or$ alolano olop, (awowgln (aw0wglo 010p sugd sanlgn)WPn13W lodslo4 gl9gN, 010p s,ugd sa04n)p9nl,u!l0.10q 4190V4 (3a1901991"Poo'Alu0 moo (la1po/99r pro Al4O°on-991/9N05r'99r -99//a4Osr'999-auw3l,ows'0w9)Woo„.a41u0suwd SCOS --auoydu.wS 3P.9/1un0330 a4100 sugd pasoq • paw,axsonsglo olop A306a1-uou y0m papod s!0100, awONgro o10PA,06a1-uou twro Ggood p°MO. lanoallw sa.p'aw.mglo 01..9910 991. 1anP0ol300 saop'a3uwxM10019p 911099P. (43odlal'p11n. (podia,'porn. 7308 9 a)a,!nap pogpoolp gsquw 677167 0-4400 a0n3p pu0gpon,p apgow 910799pns pots W Warn, .6u,sn ssaA.4o01a1 Jo(lawn I slang,aloe AI4Wow, 8,9 p-0u,ap0w-Muo el e. 0 no nano von ipu Jo(,asn I umm alol NVou,, 9i91-ale,apow-Apo slap yl0mlau ssgalM uozl,an aJl sang aOOJaM6j,' sanroy3. )Moaw+9 fly, 5a6,oy,bululoo,34sawop cry, 99/0I$+11 a11aw 1.P. 09/015:a101 allmn 01op, (amomgo (nuwxq/o olop sugd sarg4nJ ppry,W 3Odslny 03op s,ugd saiq!1n1 pap01w110dslo4 ap9gy q.10., 049.199r pu0'Aluo olgl (1ap1891P3o'Ma 0300991/9.e05I'09r -991/900Sr'999-wW10OWS'mow Juno,.a4,uo sugd 19'$ ;f:I Z' au0400owS',!sssg)luno3m a4,uo sugd pasoq ;ails, „II„ I.01$ pasop nu0m.9010p A306aFFool.own Pa100d SI0100, m0mu90 o30p A,0 41Ns 6a1-uou pap0d m Ja mu,ou saop'asu m5o90 010P 9,1.03(09-. a lasgpl lou sa0p'a3uomglo oloP 9110900SI. (4,Od,q'P,,'" (43od!a1 11o34.'HN Val 'lday'6a)neap puu9PO0,q allgow PM}tp!sgns u� aslnappuoppoo,p a!!gpw pangspns 4s1s W luaJ,n, .6upn na.m 411w)au Jo(1asn 15,an.l alp,Al4luow, 4,1 DST-M.I-Alu0 flip 0unnn30410mlau Jo(Jam r slaw,a5O4 A(1u.w, 9405IM01-Aluo ilea awro41 oW uw,34sawup fly, 'uqd a1.3 s141 u0 pal!gll)0,d .t4na.dra a,0 sa3Nap 105 pun)s01aup3 a3u0blauns ocean A,woll0Ws pup 50,awm Apoq'01 p0wll tou,nq 6Wpg3W)533111ap au046310W1000 110 oagn bu1410313575330ap 1ap016W4,omlw ngaam Arouq,.ls 01 pa,1w1110u lnq 6u!PnpWl sugl3wum laulalw p1031p0, d0,L 30;0a13rpun suo.p.md0o Oats,. 'smog 1omlof co 0.0 q,A,buq!p,ad 995Z bupaa,xa a.0sn 1np ro(pmpl3a Mo390wo3no(PM 4,o.3w nga11M uoruan a4!sa0M30 a9n3ano), spuds ts1046no,41 ol0p'sa13t,fnemq axun»su03(EJoan', sa64o43 11 g3436u4(19 003 995Zspaa0xa abosn.lop Juana a00S Lr nu01s4r 6ugzlsawoplo 6611.01311sawopary, r:p;.r.. 8/00 DO CGS a41 ps ayp J1 4030 6ury19 Au0 bulpp a9osn 1oplo do911.walls IIIM sun1103!pdo oapn, nas9,oba,(„6.yuo,w,1 Son W 4sa,pads 1 J,a19ns cep IDD (a1340(::3/wu0w learn, -11AR uqd s!yl u0 dawn luawa3,o/ua Mg lwapa(paubl5so a4J el Pa41a,aq able 01op(o 995(pn0ys spa.d, pa'4,uab03uawabouow Amab,awa'sug3!u43a!Io3Waw 10p amps,pus u0n a3 P'Pnpe,pds,o4 W A3ua6,awa'a,god'a,4patbp p a Nanpm ap pro6od, Jo( (q3A,MA/Wow W2120a..n, 080,010% aWOmgp u10P 9p aIlul p4,0a,cep ab0sn 01op(o 995(p!n0455Pa3Os pWPWO, uo 0 pa053fl aapa,11P.eonl33)awomgp 10p 94)ppw!pn. 1(0r1176'061176'0 19Z6'0S19I6'0It9Z6 br r9Z6 5J,lup,1 13611Z6"091(t9'OSIZZ6'O/IZZ6'0E17Z6'OZrlZ6'01IZl6 law u!S"0 ay!wu46ulb0tsaw 904ug un, b1.61Z9)SOIems 6l I0n6 o as.V 1,nw 1as0, ,angles (43o01a!"pro3,p}d!W'6'a) snpuoesa0 Jp,aop'.5.0 a41u!,aping,4lo,anon pllW9un. Hoop puogpo0lq g1q.w Pazlplsgnsl0 panp!sgns uod )sn0 Aq pas 1e ley](8u11110111 alroydu0w5 panpsgns pug ul 3uaum BwBess w n&ionswam 4,M.auloflasn l sunm al1N41uow, c ul lun03de ayl uos eld ilea PaPumon 0 uo nan041.mlau Jo(lasn r yaw,a101A(1u0w, R n!.n'eleP Pal!w!lun-auoydLew$ sa6,0y3 n40(59 6uq 3!lsawop 10 6ul woa.'mawop oN, d091,0 11.03059!m 3110130.1000 ocean, 01,t01119/41u0w larn3 ay,W p.Vmal aq abets.olop(0995Z pno45[pads ol0p a3np,Bun 001W41 P3PMwl,od5W4'P9gY. fq,A,11, 43u.w pa1,n3 a4l u1 pay0a,aq aeosn 510p(099SL p9W5 spas amp,P!m 11001.1 3311001.61 0t0p 91933lawn. 4lusnlw ssa 3109 20nlan a41 sa0g3W abla,o), SI'05 TO'0 8Zvi5. LOT/ 000/5 sa615y36u!w001 msawop fly, 136101'SP ay!w.4 bingos-saw pal,0 89/01$ra34,ap1an010P, alnww/5('45:a103 a11an (a3u0mglo ol.p s,ug0 sanpinJ paPM,W1005300 4,9%V. a6gou+11-39549 pllw6un 4499 pa;.. (34901991pu.'A(e0 o100 !un 991/9M03I'999auo40u0w5'gs0a/1ag,3o ayJ a suold uo uqd s!4l u0 sia5n Ja410 quo.papa), pas0q a30omgp lop A306a1-u0u Vl,m pal0od s1100, 1ar.•. ,angpaou saop'amomgln OIOP 9/10091, saop'(pgadl's"n a41u!sap4!w 411 a,.• , 1g4olparyns9nru61( w0y0110w5 par!ps9ns 43o3s w 1u.:.. 8u18essaw,8 fl49 o6,5n,san0410mlau Jo(1asn J 5la03 a31N4pow, elep 1.819 T lapey 30410m3au/OfJasn r 51anpap1NVwow, sa Pfl!wllun'agonW 0w1w 00E-au.ydyew$ n u4aa^Jae».,atilt enlPan rv1>+Pm,q aW,aa,). safety` 4,0mlau ssa(a,yM uoruan ar,saprypt a6olano), a0ums!,6uq 31lsawcp Jo 611110.1013!1tau;.: •,. sa61o4,a3u1s4s ono 3!lsawop,o 6 00013 01 34 5awop My, 99/0r5:a11 a31an. • OHO 10 walls;pm 5uottom02..apg, (g3f0pg/41uow ol0p s,ugd sai91n)pq,np0,o0s3o4 a, 1aun3 a4,ul pa43w,aq a9osn ol3p(09951 Wogs (lg91 99I Pon'Ap0100'991/0M0, spaced,1W amp1131M unzuaA)papnpu!l0dnoq al!9nWa 0E05 • aaydllowi'0509)1un0330 a41 u0 5110,0 pa,uq 89 Z$ S50'0 00 5e5 Z (4.1,11q/41u0w amomglo 0pp A3uba1-uou 1!m patood s101.0. luarm a43 tq pa43a1 aq a60sn o10p10 895(PIn04s lang10110u woo'a3u0mglo 011;9110 6^5. spa0s ampa111!m roman)a3uweollo 10,910.0umun, "Mao 013'n NI wn464055aw pllwy un, 3a9p 01'sn.411046u0onaw pa:,.. 1angp,1.11 swop"5n a4(or sa3nulw 4l1 aYOn Pa3!woun. S n a43 W 5a3nu110 4p1 anon Pal0u:,0 Mnap auo9d3nw5'73090907000 ...dr. u0y0u0w1pnpsgns 4misul 3arn, 8wbes aw a a 5 o 6u!sn na33041wnlw Jot lawn[,Janet,4,1 41u0w, :,�: .. .-.:.._. nn.nnm41gs3w Jo/laser svanl ap,NVrvnw, g wan paYwllun'flep).f19 p-au.ytlLew$ 4,n0lae 99 ssa!a,M airsA.43 sapn(w!a7r:,.: • 410m131/53g30(54 rowan a4,sap43W a9o1an00. sabloy,apor.P.o.7 Mnaw5P ro bulw0o,3!nawap fly, a,u.lslp bu ff"gawp ro 6Wwoo.3ltsa1 99/015:w1 almana l.P. /19/015,0m,/01ar _ (am0m0110 0,00 s,001d..son)P,Pnlwl iodsloy q!gow, 9g901 991 Pao AND 0t00-99p/9Mu' (13v)99,Puo'A(O o100 .au09d1.ows'01009)11n03m ay,asee„ 991/9005I B9I-auoydra,531p9/;mom au,en sugd SCOS 10'0 000E5 a,euao10 o10p A0o0al'u9u 41Mpgn00 s,::; 86 ZS 5TT'O OOSZ$ pas.q a0u0mo(..10p A,obal'uou 411M pa food s!.104. Janglo,lw sap,03601601010P l0u sa0p'awomg10.1op 9140 099. no3 5a10003 Ja41o.1 SIP .no46W6asawpow5no. 1ay10 of'T'n au!wolf 6‘06ossaw 120wbun. Sn awW sap Ww 00('Non oauumun, 50 301 u!5a3ou!w 4p!a,lon papuqun. a3Mapzu0V03row5 8u18essawynpn au04d as.9 ppp,9ns 4m35w 1ua1p3 n bursnr,.ano7lomlzu.of,asnr wan,aln1 AI41u,w, panwyun'eiep(08199-auoyd3ew9 „„410441au10/IA51r s,ang,al01411e0w, Suids'saw anon p1!w11.n-a.oye,1seq -ououeo 05 o1V „ ll n,lsul a 4ad s,s,lal,ele y, 350) 346,,A1 alnl "°l al ro old/»rap l.o( ' 1 buiud oi,n33su,ay.lad s,nsi,ape3e43 1.°) 140aM (41u.w i1°o'r9leelrruq%aP •a cep llo(n 6vi,Hd u 0111 pre saing130e ue10 ag03sa9 S310N 60113130 pa,46laM abosn lal bear» p u p 1d.awo ,a 00 a,$ pre salnqu3e ueld aq„sa0 5310N 9093f30 P0,45 aM abosn ,ad 5)a,0, 4 1 uonduxa0 5 uo4d!»sa0 uu$3001a0 uM01n0A burg .ounS 63030 Par/psgnS k06alep PJEMV 199US1S0'1 'l WaWu3E11H I-7C I NIAI MA152-1 Wireless Voice,Data and Accessories Attachment C:Costsl Award Category 2 Costsheet Vendor Name: werlion Wireless ram, Category Percentage Nu(mbrr Item Description Manufacture/Brand Model Price Per Unit MSRP off of MSRP(If Average Cost epplitabk) Defender Series for Otter Box iPhone 6/6s $37.49 $49.99 25.00% Cummuter Series for $28.74 Otter Box iPhone 6/6s $26.24 $34.99 25.00% DualPro for iPhone Incipio 8/7/6s/6 $22.49 $29.99 25.00% Invisible5hield Glass for 2AGG iPhone 8/7/6s/6 $29.99 $39.99 25.00% Tempered Glass .aeen Protectors Protector for $22.49 Server iP8/iP7/iP6/iP6s Plus $18.74 $24.99 25.00% Hybrid Glass Screen Protector for Samsung Vernon Galaxy 57 $18.74 $24.99 25.00% 2.4 Apple lighting Wall Xentris Charger $22.49 $29.99 25.00% 2.4A Micro USB Push Xentris Button Travel Charger $22.49 $29.99 25.00% $24.99 USB-C Power Delivery Xentris 2.0 Travel Charger $29.99 $39.99 25.00% M70 Bluetooth Mono Plantronics Headset $22.49 $29.99 25.00% Ink'd 2.0 in-ear w/mic 1 Headsets for use with wireless devices Skullcandy Black/Black $14.99 $19.99 25.00% $19.99 3.5mm Push To Talk Veri:on Stereo Headset $22.49 $29.99 25.00% Clip 2 Portable Bluetooth Speaker, 18L Black $44.99 $59.99 25.00% speakers for use with wireless devices $64.99 Freeway Bluetooth In- labra Car Speakerphone $74.99 $99.99 25.00% 1BL Flip 4 Black $74.99 $99.99 25.00% $0.00 Basic Cell Phone $0.00 $0.00 $0.00 $0.00 to Talk IJc..,a $0.00 $0.00 $0.00 $0.00 8 Sma,tPhones $0.00 $0,00 $0.00 $0.00 9 Tablets $0.00 $0.00 $0.00 $0.00 Cellular Modems stand alone,integrated or USB $0.00 50.00 $0.00 $0.00 MiFi Hot Spots $0.00 $0 00 $0.00 $0.00 $0.00 5000 $0.00 $0.00 IOI Sensors $0.00 5a 00 $0.00 $0.00 I., Cellular-enabled video cameras $0.00 50 00 $0.00 $0.00 1. Cords/cables $0.00 $0.00 $0.00 Signal Boosters/Antennas $0.00 �. $0.00 Total Sib;,0 .., ...- MU Discount Offering Offerors are encouraged to offer an Individual Liable pKU)Discount defined in Section 5 of the Scope of Work(Attachment B).This information will also be scored as a technical storable criteria(Attachment El.Please Provide a percentage off,if applicable and include a description of what plans,or part of plans this discount will apply to.This information will become part of any Master Agreement that results from this solicitation Desedpiton Pecentage Off(Al What aspects of plans does this discount apply to?Please be specific. Percentage off discount rate offered to ILU off the retail price of qualifying accessories accounts as defined by the Scope of Work MA152-1 Wireless Voice, Data and Accessories Attachment C: Costsheet Category 3A: Fleet Management Costsheet VENDOR Verizon Connect NWF Inc.(Formerly Networkfleet) Monthly Recurring Cost minimum Description quantity of monthly total annual cost OFFEROR NOTES Describe plan attributes and characteristics per the instructions'. vehicles fee (qty x fee x 12) The Verizon solution features a GPS-tracking system that provides location and tracking data to help you manage your entire fleet in a new,more efficient manner.Our 10 $29.00 $3,480.00 solution includes wireless fleet management services that improve fleet operating efficiency by reducing fuel consumption,maintenance expenses,insurance costs,fleet size,and vehicle emissions while increasing productivity and levels of service. The solution also includes a number of tools that empower near real-time management of 100 $29.00 $34,800.00 vehicles and drivers to boost your fleet's performance. The proposed solution includes our 5500 series device which is designed to enable the customer to connect with every aspect of their vehicle operations. The 5500 series hardware offers affordable wireless coverage,transmitting vehicle location, 500 $29.00 $174,000.00 performance,diagnostics,and sensor event information for your fleet. Basic Fleet Management Our solution offers 24/7 visibility into fleet assets,which allows fleet managers to easily locate vehicles in real-time and view specific vehicle data such as current location, 1000 $29.00 $348,000.00 mileage,speed,fuel consumption,and diagnostic trouble codes—increasing response time and reducing operating costs.VCN is a universal solution,compatible on all light, medium,and heavy vehicles,and consists of an in-vehicle unit and an online application. The 5000 product line features two different automotive grade hardware devices: The 5000 $29.00 $1,740,000.00 5500 is compatible with Light and Heavy Duty vehicles with an OBD-II diagnostic link connector(cars and light trucks 1996 and newer)or 11708/J1939 6-pin or 9-pin diagnostic link connector(heavy trucks 1988 and newer). Total Annual Recurring Cost $2,300,280.00 The monthly fee above is based on the cost of the device and harness divided over 12 months,plus the cost of the subscription service for a 5500 device. VCN does not currently sell the total solution based on a monthly fee. The hardware must be purchased separately up front,and then VCN bills the monthly subscription fee.These individual costs are shown below and should become the pricelist for the solution.Discounts for customers ordering 600 or more devices on the initial order with 12 months of service will be provided with a discount to the current price. Service Requirements Description requirements Basic Fleet Management 'Solution to track,monitor&dispatch vehicles while collecting information on vehicle location&operation 'must have option to connect to vehicle's On Board Diagnostic-II(OBD-ill port *Ability to monitor vehicle location •Provide location-based vehicle dispatch support *Collect information on driver performance 'Real time and historical reporting via secure,centralized portal 'Ability to set up alerts based on customer devined parameters Installation&Set Up Costs minimum cost per Description quantity of Total Set Up Cost OFFEROR NOTES Details of Installation and Set Up of customer's instance vehicle vehicles VCN provides training to its customers in various formats: •Onsite training 10 $65.00 $650.00 •Live Webinar trainings •Links to On-Demand Video trainings •Link to On-Demand Video Tutorial trainings •Unlimited access to User Guides •Product Spec Sheets/Feature Documents •Technical Information/Documentation 100 $65.00 $6,500.00 Pre-Implementation Training:Installation Guides,On-Demand videos and video tutorials are available under the support tab in the Customer's portal Total One Time Cost for Installation,Set Up and 500 $65.00 $32,500.00 Pre-Installation Training:Customer's may utilize the installation support tab to access Basic System Administrator Training pre-installation training. Or VCN's certified installer can come out and provide a half day training for a cost of$150.00. A full day's training may also be provided at a cost of $300.00. 1000 $65.00 $65,000.00 Implementation Training:The City's Major Account Manager schedules and provides this training to the City's selected employees. Post-Implementation Training:Unlimited access to the portal's Installation Support tab. Customers also have access to a professional installation technician. 5000 $65.00 $325,000.00 VCN will meet the City's objectives by providing adequate training to ensure that the City's employees are able to install the GPS units and implement the service and allow the City to capture the necessary data from your fleet. Total Installation and Set Up Cost $429,650.00 Installation&Set Up Requirements Description requirements Installation,Set Up and Basic System `Set up and configuration of customer's instance in provider's hosted environment. Administrator Training 'install each device in vehicle and connect to OBO-II MA152-1 Wireless Voice,Data and Accessories Attachment C:Costsheet Category 3B: Mobile Device Management Costsheet VENDOR Verizon Wireless(Solution:IBM MaaS360) Monthly Recurring Cost minimum total annual cost OFFEROR NOTES Describe plan attributes and characteristics per the Description quantity of monthly fee licenses (gtyx fee x 12) instructions'. IBM MaaS360 Essential Suite Per Device Unified Endpoint Management (UEM)License:IBM MaaS360 offers a comprehensive,highly secure platform that manages and protects Devices and Things(smartphones, 10 $2.25 $270.00 tablets,laptops,desktops,),People and Identity(authentication, authorization,Single Sign On,secure use access),Apps and Content combined with cognitive technology. The Essential License features include: Device Management,App Management,Patch and Update Management,Identity Management,Advisor,Container App,and Mobile Expense Management. *Price shown reflects a discount of 25%. 100 $2.25 $2,700.00 Basic Mobile Device Management cost per device 500 $2.25 $13,500.00 1000 $2.25 $27,000.00 Total Annual Recurring Cost $43,470.00 Service Requirements Description requirements Basic Mobile Device Management 'central control to enroll,configure,secure,monitor and manage all enrolled devices(ioS,Android,Blackberry,Windows) 'Ability to confirgure and update devices over-the-air 'Ability to push and update custom apps to devices over-the-air 'Enforce security and compliance policies 'Secure Mobile Access to corporate resources 'Provide Secure Container for corporate apps and data on each device 'Ability to remote wipe entire device and/or only apps and data in secure container ". Installation&Set Up Costs z minimum Description quantity of Total Set Up Cost OFFEROR NOTES Details of Installation and Set Up of customer's instance licenses 10 $0.00 No set up or deployment fee,included in license fee Total One Time Cost for Installation,Set Up 100 $0.00 No setup or deployment fee,included in license fee and Basic System Administrator Training S00 $0.00 No setup or deployment fee,included in license fee 1000 $0.00 No set up or deployment fee,included in license fee Total Installation and Set Up Cost $0.00 Installation&Set Up Requirements Description requirements Installation,Set Up and Basic System 'Set up and configuration of customer's instance in provider's hosted environment. Administrator Training 'At least one remote meeting with customer's designated system administrator to complete set up and provide knowledge transfer. Scorable Cost $43,470.00 MA152-1 Wireless Voice,Data and Accessories Attachment C:Costsheet Category 3B:Mobile Device Management Costsheet VENDOR Verizon Wireless(Solution:Mobile Iron) Monthly Recurring Cost total minimum Description annual cost p quantity of monthly fee OFFEROR NOTES Describe plan attributes and characteristics per the instructions`. licenses (qty x fee x 14 A Minimum of 25 Mobile Iron Cloud Licenses are required for initial order/installation. 10 $0.00 Mobileiron Enterprise Mobility Management(EMM)Cloud-Gold Bundle per Device: The Mobileiron EMM 100 $4.50 $5,400.00 solution is a mobile security platform that secures data-at-rest on mobile devices,in applications,and in cloud storage,as well as data-in-motion as it moves between corporate networks,devices,and storage repositories. The Gold License features include:Apple DEP,Android for Work,Email Access,Secure Enterprise Gateway, Enterprise App Store/Basic Container(Apps@Work),Content Catalog(50files/25MB each), access/annotate/share corporate documents(Docs@Work),Containerization of Applications at rest (AppConnect),Secure Browser(Web@Work). • 500 $4.50 $27,000.00 Price shown reflects a discount of 25%. Basic Mobile Device Management cost per device 1000 $4.50 $54,000.00 Total Annual Recurring Cost $86,400.00 Description requirements Basic Mobile Device Management 'central control to enroll,configure,secure,monitor and manage all enrolled devices IioS,Android,Blackberry,Windows) •Ability to confirgure and update devices over-the-air 'Ability to push and update custom apps to devices over-the-air 'Enforce security and compliance policies 'Secure Mobile Access to corporate resources 'Provide Secure Container for corporate apps and data on each device 'Ability to remote wipe entire device and/or only apps and data in secure container minimum Description Total Set p quantity of Up Cost OFFEROR NOTES Details of Installation and Set Up of customer's instance licenses 10 100 Total One Time Cost for Installation,Set Up MlCore Gold and Basic System Administrator Training Installation Cloud installation includes support and maintenance and is a one time set up fee for up to 5,000 devices,and is 500 $3,000.00 an optional service. 1000 Total Installation and Set Up Cost $3,000.00 Installation&Set Up Requirements Description requirements Installation,Set Up and Basic System 'Set up and configuration of customers Instance in provider's hosted environment. Administrator Training 'Ar least one emote meeting with customer's designated system administrator to complete setup and provide knowledge transfer. Storable Cost $89,400.00 Consutlative Hourly Rate(this rate will be $0.00 included in the contract) Category 3C: Mobile Integration Costsheet VENDOR Verizon wireless(Solution: OneTalk) Monthly Recurring Cost minimum total annual OFFEROR NOTES Describe plan attributes and characteristics per the Description quantity of monthly fee cost licenses instructions'. (qty x fee x 12) One Talk is a business telephone system that combines landline and mobile phone capabilities into a fully integrated mobile and office solution providing a 10 $25.00 $3,000.00 single telephone number with the same mobile and landline features. Feature capability includes: Simulatenous Ring Service,OneTalk Basic Voicemail,6-way Conference,Anonymous Call Rejection,Automatic Callback,Call Barge,Call Forwarding,Call Hold,Call Move,Call Park&Retrieve,Call Transfer,Call 100 $25.00 $30,000.00 Waiting,Caller ID Blocking,Do Not Disturb,Extension Dialing,Internal Calling Basic Mobile Integration cost ID,Line Sharing,Remote Call Pickup,Text Integrated Messaging,Video Calling. per device One Talk Price Plan includes 100MB of data:$10.00. One Talk Primary Mobile 500 $25.00 $150,000.00 Device Number(MDN):$15.00.Monthly Fee=One Talk Plan($10.00)+ OneTalk Primary MDN($15.00). 1000 525.00 $300,000.00 Total Annual Recurring Cost $483,000.00 Service Requirements Description requirements Basic Mobile Integration As a minimum,solutions meeting this criteria will provide: •Single Number Reach or the ability for a user to be reached at a single business telephone number. •Calls to that single telephone number would ring at both the user's desk phone or mobile device either through simultaneous and/or sequential ringing. •Single Voicemail Box for calls to that single business number. Installation&Set Up Costs minimum Total Set Up Description quantity of OFFEROR NOTES Details of Installation and Set Up of customer's instance Cost licenses Total One Time Cost for 10 Installation,Set Up and Basic 100 System Administrator Training 500 1000 Total Installation and Set Up Cost $0.00 Installation&Set Up Requirements Description requirements Installation,Set Up and Basic 'Set up and coniignration of customer's mobile service with integration to wired service. Storable Cost $483,000.00 Consutlative Hourly Rate(this $0.00 rate will be included in the MA152-1 Wireless Voice,Data and Accessories Attachment C:Costsheet Award Category 3-D through 3-N Costsheet Vendor Name: I.. Produce Nome Characteristics of Percentage Off Product DescriptionNote, Product Discount(%)• Force Manager if FMI Basic FFM provides a web management Features include: • •Monthly Access Price$3-i T application to give you the visibility Worker Maps • 'Feature is available fora device with a voice and data package or a data plan into what's happening In the field with Industry-Smart Setup •The Percentage ON Discount will be applied to the above listed Monthly Access prices your business.FFM helps solve Wizard • business challenges in organizations Geofencing•Stop/Travel that have employee on the move. Reporting•GPS Alerts• Webservice integration APIs *Worker Monitor Alerts •Enhanced Navigation •Location aware time sheets • Mobile Forms(digital) •Integrated Messaging •Simplified lob Dispatch Nob Monitor Alerts • Turn-turn-turn driving Directions(text-based) 0 •,,.„r„,.,i A.:h the..ghest proposed minimum discount%lor Average disocunt oft)for the given subcategory will receive 100%of the cost points possible for that service category.All other Offerors will receive a percentage of the cost points possible based on the percentage by which their proposed discount%is lower than the highest discount%in the given category.The formula to compute cost pants is:(Proposed Discount%/Maximum Proposed Discount%)•Total Cost Points Available. Consutlative Hourly Sam Rate(this rate will be included in the contract) MA152-1 Wireless Voice,Data and Accessories Attachment C:Costsheet Award Category 3-D through 3-N Costsheet Vendor Name: Product Name Product Description Characteristics of Percentage Off Notes Product Otscount(%)• torte Manager IFFMI Basic FFM provides a web management Features include. • •Monthly Access Price$34.99 application to give you the visibility Worker Maps • •Feature is vailable for a device with a voice and data package or a data plan into what's happening in the field with Industry-Smart Setup •The Percentage Off Discount will be applied to the above listed Monthly Access prices your business.FFM helps solve Wizard • business challenges in organizations Geofencing•Stop/travel that have employee on the move. Reporting•GPS Alerts• Webservice integration APIs *Worker Monitor Alerts *Enhanced Navigation •Location aware time sheets • Mobile Forms(digital) •Integrated Messaging •Simplified Job Dispatch •Job Monitor Alerts • Turn-turn-turn driving Directions(text-based) lathiariaP .. .• .,ghest proposed minimum ,mdiscount% - .. _ ,�.,, tegory wil,ece.e..x:. .i. .., sV'ossue o .._. leg,.iy an other Offerors will receive a percentage of the cost points possible based on the percentage by which their proposed discount h is lower than the highest discount%in the given category.The formula to compute cost points is:(Proposed Discount%/Maximum Proposed Discount%)•Total Cost Points Available. Conwtlative Hourly $0.00 Rate(this rate will be Included in the contract) MA152-1 Wireless Voice,Data and Accessories Attachment C:Costsheet Award Category 3-D through 3-N Costsheet Vendor Name: j:er:cr.:+er des:15owmr FFN Product Nome Characteristics of Percentage Off Product Description Product Discount(%)' ••iI Force Manager(FFM)Basic FFM provides a:veb management Features include. • •Monthly Access Price'.S34.99 application to give you the visibility Worker Maps 'Feature is available for a device with a voice and data package or a data plan into what's happening in the field with Industry-Smart Setup -The Percentage Off Discount will be applied to the above listed Monthly Access prices your business.FfM helps solve Wiaard • business challenges in organizations Geofencing•stop/Travel that have employee an the move Reporting COPS Alerts• Webservice integration APIs •Worker Monitor Alerts •Enhanced Navigation •Location aware time sheets • Mobile Forms(digital) •Integrated Messaging •Simplified lob Dispatch •lob Monitor Alerts • Turn-turn-turn driving Directions(text-based) 0 'The Often.,;n the highest proposed minimum discount%for Average discount off)for the given subcategory will receive 100%of the cast points possible for that service category.All other Offerors will receive a percentage of the cast points possible based on the percentage by which their proposed discount%is lower than the highest discount%in the given category.The formula to compute cost points is:(Proposed Discount%/Maximum Proposed Discount%)•Total Cost Points Available. Cansutlative Hourly $0.00 Rate(this rate will be included in the contract) MA1S2-1 Wireless Voice,Data and Accessories Attachment C:Costsheet Award Category 3-D through 3-N Costsheet Vendor Name Product Nome Product Description Characteristics of Product 'Per safe Off Notes Discount Mr Interesection Safety An a lytics 23•• pricing includes: -4 Video Node 4K's -4 City Hubs -Installation -Connectivity,lighting control and Intersection Safety Analytns-1 Intersection Safety Analytics with Intersection Safety Analytics Intersecton City Hub and Phase Data for 1 servces over the term of the intersection agreement The enclosed pricing is for the material and services set forth in this proposal and based on the assumptions oeta,Ied briar.. -Phase data from the traffic If any of the assumptions are not true and/or any additional requirements are identified Verixon's pricing may change. controller -Monitoring Intersection Safety Analytics with City Hub includes the following per intersection: -Support for all software elements -4 VN4Ks for the contract term -4 CHs -Hardware Warranty and break/fix" -Installation of at Video Nodes and City Hubs -Integration of traffic phase data Interesection Safety Analytics -Wireless connectivity,lighting control,and intersection safety analytic serves over the term of the agreement pricing includes: -Warranty and Break/fix cost covers manufacturer defects only;up to 5 year term -20 Video Node 4K's -Field Service disptached if a device is not functional after verification that it is a H W failure land not casued due to lack of -20 City Hubs power/non device specific issue) -Installation -Connectivity,lighting control and Pricing does not include taxes or surcharges,if any,and assumes the following applies: Intersection Safely Analytics 5 Intersection Safety Analytics with Intersection Safety Analytics -24x7 Power Available Intersections City Hub and Phase Data fors services over the term of the -LED Luminaries Present with Herne Socket intersections agreement -1 VN4k per pole -Phase data from the traffic -EDI conflict card is already present at the traffic cabinet,additional charges will apply if a new EDI card needs to be controller installed -Monitoring -Permits and associated fees will exist and are not included -Support for all software elements -Structural Analysis Excluded for the contract term -M/WBE requirements excluded -Hardware Warranty and break/fix -assumes Mounting on existing and available poles -No traffic control required Interesection Safety Analytics -Electncal available at pole Hydra includes. -Holiday work days excluded •40 Video Node 4K's -No union labor,no prevailing wage -40 City Hubs -Base cost assumes 120v electrical -Installation -Excludes Service Upgrades -Connectivity,lighting control and -Environmental analysis excluded Intersection Safety Analytics•10 Intersection Safety Analytics with Intersection Safety Analytics -Includes shipping in the continental United States IntersectionsCity Hub and Phase Data for 10 ce over the term of the intersections agreement -Phase data from the traffic controller Monitoring -Support for all software elements for the contract term -Hardware Warranty and break/fix ne emiuseoyin.),fa For me owner..arm wrrnea am 101411 m prn proposalsnuoaxo on ore sasumpnnna oeweeo oemw If any of the assumptions are not true and/or any additional requirements are identified Venxon's pricing may change. Intersection Safety Analytics with City Hub includes the following: -1 basic intersection -1 VN4K -1 CH Interesection Safety Analytics -Installation of all Video Nodes and City Hubs pncin{includes: -Wireless connectivity,lighting control and Intersection Safety Analytic services over the term of the agreement -1 Video Node dK -Warranty and Break/fix covers manufacturer defects only;up to 5 year term -Field Service disptached if a node is not functional after verification that 4 is a HW failure land not casued due to lack of -1 City Hub power/non ndoe specific issue) -Installation Intersection Safety Analytics with -Connectivity and lighting control gapplies.ec[ion Safety Analytics-Basic- Pricing does not include taxes or surcharges,if any,and assumes the following City Hub for 1 intersection,no phase services and Intersection Safety rsection ces -207 Power Available data Analytics services over the term of •LED Luminaries Present with Nema Socket the agreement •1 VN4k per pole -Monttonna .Permits and associated fees will exist and are not included -Support for all software elements -Structural Analysis Excluded for the contract term -M/WBE requirements excluded -Hardware Warranty and break/fix •Assumes Mounties sties d available poles {an B an • No traffic control required -Electrical available at pole -Holiday work days excluded •No union labor,no prevailing wage -Base cost assumes 120v electrical -Excludes Service Upgrades ..EClkylrxalAlkaq•Jrrc;r.nA''Ideti„e.e,...........,................. ,o...,,.�..,,.,.........,....�.......,.......,.,...... Intelligent Traffic Management for ITN Basic.11 any of the assumptions are not true and/or any additional requirements are identified Verixon's pricing pncing includes: may change. -Hardware -Installation Pricing does not include taxes or surcharges,if any,and assumes the following applies for ITM Basic: gent Traffic Management-Basic Intelligent Traffic Management -Intelligent Traffic Management • Basic Plan with 5 intersections Service ITM-Basic Hardware -Monitoring • Does not include any Conflict Monitors,MMUs,or updates to signal controllers -Support for all software elements • Permits and associated fees will exist and are not included. for the contract term • Does not include union or prevailing wages -Hardware Warranty and break/fix • Does not include off-hours,nights,or other times outside of regular business hours • Holiday work days excluded Intelligent Traffic Management • Does not include traffic controller fees pacing includes: • Includes shipping in the continental United States -Hardware •Installation ITM Basic includes the following Hardware components,per intersection: Intelligent Traffic Management Basic Intelligent Traffic Management- -Intelligent Traffic Management • Flex Control Enhanced Module with Flex ID 101nt Basic Plan with 10 intersections Service • Flex Control Power Supply Montorng • APCC WI-Fi Sniffer with Antenna And Coax Cable -Support for all software elements • Sierra Wireless Airlink BVSO Cell Modem for the contract term • Pole Mounted Cellular Antenna with 100'Coax Cable -Hardware Warranty and break/fix • Universal Mounting Bracket Intelligent Traffic Management pricing includes: Additional HW/SW and Service includes: -Hardware • Hosting/Wireless communications -Installation • SW License Fees Intelligent Traffic Management-Basic Intelligent Traffic Management- -Intelligent Traffic Management • Pre-construction 25 Int Basic Plan with 25 intersections Service • Construction • -Monitoring • Installation • -Support for all software elements • Design,Kitting,Installation Support for the contract term • Field Engineering Support -Hardware Warranty and break/fir • Warranty and Break/fir cost covers manufacturer defects only;up to 5 year term "Intelligent Traffic Management The enclosed pncing is for the material and services set forth in this proposal and based on the assumptions detailed belov pricing includes: for fM Advanced Plus If any of the assumptions are not true and/or any additional requirements are identified Verizon'z -Hardware pricing may change. -Installation -Intelligent Traffic Management Pricing does not include taxes or surcharges,if any,and assumes the following applies for ITM Advanced: Intelligent Traffic Management- Intelligent Traffic Management Advanced S Int Advanced Plan with 5 intersections Service • ITM Advanced Hardware -Monitoring • Advanced intersection supports 8 lanes&includes 8 sensors,8 tubes,2 long Life Repeaters,and 2 Standard External -Support for all software elements Antennas for the contract term • Does not include any Conflict Monitors,MMUs,or updates to signal controllers Hardware Warranty and breaWfir" • Assumes line of sight exists from digital radios to repeaters • Permits and associated fees are not included. 'Intelligent Traffic Management • Does not include union or prevailing wages pricin{includes: • Does not include off-hours,nights,or other times outside of regular business hours Hardware • Holiday work days excluded -Installation • Does not include traffic controller fees Intelligent Traffic Management• Intelligent Traffic Management- -Intelligent Traffic Management • Includes shipping in the continental United States advanced ID int Advanced Man with 10 intersections Service -Monitoring ITM Advanced includes the following HW components,per Intersection: -Support for all Software elements • Flex Control Enhanced Module With Flex ID for the contract term • Flee Control Power Supply -Hardware Warranty and break/fie • Flex Connect Power Supply • APCC Serial Port Protocol(Digital Radio) "Intelligent Traffic Management The enclosed pricing is for the material and services set forth in this proposal and based on the assumptions detailed below pricin{includes: for ITM Advanced Plus.If any of the assumptions are not true and/or any additional requirements are identified Venson's -Hardware tinting may change. Intelligent Traffic Management- .Instillation Pricing does not include taxes or surcharges,ii any,and assumes the following applies for ITM Advanced Plus: e T;,gent Traffic Management- Advanced Plus Plan with5 -Intelligent Traffic Management ed Plus-Slot Service intersections • Advanced Plus Hardware -Monitoring • Advanced Plus intersection supports 10 lanes&includes 50 sensors,2 micro sensors,60 tubes,4long Life Repeaters. -Support for all software elements and 2 Standard External Antennas for the contract term • Assumes line of sight exists from digital radios to repeaters -Hardware Warranty and break/fix" • Does not include any Conflict Monitors,MMUs,or updates to signal controllers. Intelligent Traffic Management • Permits and associated fees will exist and are not included. pntell includes: • Does not include union or prevailing wages dez-Hxdware • Does not include offhours,nights,or other times outside of regular business hours • Intel ent Traffic Man -lnsallaion Holiday work days excluded tTraffi<Man Ill Management • Does not include traffic controller fees Intellig ent Management Management-Intelligent Tr Advanced Plus Plan with 10 affic • Includes shi Advanced Plus-10 Int Service Aping in the continental United States intersections -Monkoring -Support for all software elements ITM Advanced Plus includes the following HW components,per intersection: for Me contract teen • Flex Control Enhanced Module with Flex ID -Hardware Warranty and break/fir. • Flex Control Power Supply • Flex Connect Pricing includes: The enclosed pricing is for the services set forth in this proposal and based on the assumptions detailed below for Traffic way miles Data Services.if of the assumptions are not true and/or any additional requirements are identified,Venao's pricing Traffic bass Services-Real Time -SO on Speed,50 miles 'TDS Real Time Speed service may change.Pricing does not include taxes or surcharges,If any,and assumes the following applies: Traffic Data Services-Real Time -Maintenance and support over the Speed 50 term of the contract -1 main road covered with 3 feeders Pricing includes: The enclosed pricing is for the services set forth in this proposal and based on the assumptions detailed below for Traffic Data Services.If any of theassumptions are not true and/or any additional requirements are identified,Verizon's pricing Traffic Data Services-Real Time -300 one way miles Speed,300 miles r •TDS Real Time Speed service may change.Pricing does not include taxes or surcharges,if any,and assumes the following applies: Traffic Data Services-Real Time -Maintenance and support over the Speed 100 term of the contract -3 main roads with 6 feeders Pricing includes: The enclosed pricing is for the services set forth in this proposal and based on the assumptions detailed below for Traffic Traffic Data Services-Real Time -200 one way miles Data Services.If any of the assumptions are not true and/or any additional requirements are identified,Venizon's pricing Speed,200 miles -TDS Real Time Speed service may change.Pricing does not include taxes or surcharges,if any,and assumes the following applies: is Data Services-Real Time -Maintenance and support over the .ec 200 term of the contract -5 main roads with 10 feeders Pricing includes: The enclosed pricing Is for the services set forth in this proposal and based on the assumptions detai lea below for Traffic Traffic Data Services-Historical on wan miles Data Services.If any of the assumptions are not true and/or any additional requirements are identified,Venzo's pricing Speed 50 miles -IDS He Speed service may change.Pricing does not include taxes or surcharges,if any,and assumes the following applies: Traffic Data Services-Historical -Maintenance and support over the Speed 50 term of the contract -1 main oad covered with 3 feeders Pricing includes: The enclosed pricing is for the services set forth in this proposal and based on the assumptions detailed below for Traffic Traffic Data Serdces-Historical -100 one way miles Data Services.If any of the assumptions are not true and/or any additional requirements are identified,Venzon's pacing Speed 1 miles -TDS Histonal Speed service may change.Pricing does not include taxes or surcharges,if any,and assumes the following applies: Traffic Data Services-Historical -Maintenance and support over the Speed 100 term of the contract -3main roads with 6 feeders Pricing Includes: The enclosed pricing is for the services set forth in this proposal and based on the assumptions detailed below for Traffic Traffic Data Services-Historical -200 one way miles Data Services.If any of the assumptions are not true and/or any additional requirements are identified,Venison's pncing Speed 200 urges -TDS Historial Speed service may change.Pricing does not include taxes or surcharges,if any,and assumes the following applies: Traffic Data Services-Historical -Maintenance and support over the Speed 200 term of the contract -5 main roads with 10 feeders Traffic Data Services-Origin& Pricing incluides: The enclosed pricing is for the services set forth in this proposal and based on the assumptions detailed below for Traffic Traffic Data Services-OD SOON Destination Reports,population up -4 quarterly Origin&Destination Data Services.if any of the assumptions are not true and/or any additional requirements are identified,Verizon s pricing to 50011 reports may change.Pricing does not include taxes or surcharges,if any,and assumes the following applies: Traffic Data Services-Origin& Pricing incluides Traffic Data Services-OD 1M Destination Reports,population up -4 quarterly Origin&Destination -Local population is what is covered in zones of interest to 5M reports -1 zone•10,000 people Traffic Data Services-Origin& Pricing incluides: -Overnightannual visitors tar 60 days are 25%of local population or less 'c Data Services-OD 2.5M Destination Reports,population up -4 quarterly Origin&Destination -4 quarterly reports are provided to 2.5M reports -Market share is assumed to be 35%or higher Traffic Data Services-Origin& Pricing incluides: -Inclusion list is TO%or higher(goy numbers are excluded) .•'c Oata Services-OD SM Destination Reports,population up -4 quarterly Ongin&Destination to SM reports Reporting details: Pricing incluides: The enclosed pricing is for the services set forth in this proposal and based on the assumptions detailed below for Traffic Traffic Data Services-Micro Origin& 4 quarterly Micro Origin& Data Services.if any of the assumptions are not true and/or any additional requirements are identified,Verizon's pricing „rt,c Data Services-Micro O0 Destination Report Destination reports may change.Pricing does not include taxes or surcharges,if any,and assumes the following applies: p per section .Reports cover 1 section of congested road •4 micro OD reports per year Pricing incluides: The enclosed pricing is for the services set forth in this proposal and based on the assumptions detailed below for Traffic -4 quarterly Signal Tuning reports Data Services H any of the assumptions are not true and/or any additional requirements are identified,Venison's pricing including percentage tum may change.Pricing does not include taxes or surcharges,If any,and assumes the following applies: Traffic Data Services-Signal Tuning movernent count and delay per Traffic Data Services-Signal Tuning (per junction) Junction -4 signal tuning reports per ye ar er Patin luidez: the enclosed pricing is for the serves set forth in this proposal and based on the assumptions detailed below for Traffic g rate Data Services.If any of the assumptions are not true and/or any additional requirements are identified,Venison's pricing -1 quarterly counting station may change.Pacing does not include taxes or surcharges,if any,and assumes the following applies: Traffic Data Services-Counting Traffic Data Services-Counting reports including estimated vehicle Station Station counts for aspecific location -Requires Real time or historical speed purchase covering the location of the counting station Pricing incluides: The enclosed pricing is for the services set forth in this proposal and based on the assumptions detailed below for Traffic -10 additional zones above the Data Servo es.If any of the assumptions are not true and/or any additional requirements are Identified,Verixan's pricing Traffic Data Services-Additonal 10 number of tones included in the 0D may change.Pricing does not include taxes or surcharges,if any,and assumes the following applies: Traffic Data Services-10 Zone Pack Zones(per 10 tones) reports the enclosed pncong is for the services set forth in this proposal and based on the assumptions detailed below for Traffic Pricing incluides Data Services.If any of the assumptions are not true and/or any additional requirements are identified,Venton's pricing -1 additional feeder on a road may change.Pricing does not include taws or surcharges,if any,and assumes the following applies: Traffic Data Services-Additional segment covered with PT or HT Traffic Data Services-Feeder Add Feeder(per feeder) -neoub.c Mal time nr historical...off ourrhar. The enclosed pricing is for the material and services set forth in this proposal and based on the assumptions detailed below If any of the assumptions are not true and/or any additional requirements are identified Veriton's pricing may change. Parking Optimintion with City Hub includes the following- -4 VN4Ks'assumes 20-25 parking spots covered by each camera with good line of sight depending on pole height) -4 City Hubs -Installation of all Video Nodes and City Hubs Parking ODtomixation pricin -Connectivity and lighting control services over the term of the agreement g -Warranty and Break/fix cost covers manufacturer defects only;up to 5 year term • • includes: -Field Service disptached if a node is not functional after verification that it is a HW failure(and not casued due to lack of • -4 Video Node Ms power/non ndoe specific issue) •• -4 City Hubs • Parking Optomintion with 4 Video -Installation Pricing does not include taxes or surcharges,if any,and assumes the following applies: 'd OOtamixahon•4 Video Nodes Nodes and 4 City Hubs covering -Connectivity,lighting control,and -247 Power Available approximately 100 parking spots in a parkingoptimixation services over -LED Luminaries Present with Nema Socket parking lot the term of the agreement -Pole height has to be 30ft with good line of sight visibility with no obstruction from Video Nodes to the parking spots -Monitoring -1 VNIk per pole -Support for all software elements -Permits and associated fees will exist and are not included for the contract term -Structural Analysis Excluded -Hardware Warranty and break/fix -M/WBE requirements excluded -Assumes Mounting on existing and available poles -No traffic control required • -Electrical available at pole -Holiday work days excluded -No union labor,no prevailing wage -Base cost assumes 120v electrical •Excludes Service Upgrades 'The Offeror with the• cr Average disocunt off)for the given subcategory will receive 100%of the cost pc•r is possible for that service category All other Offerors will receive a pert t raga ..- .. r... a ...Cased on the percentage by which their proposed discount is lower than the highest discount hcategory in the given The formula to compute cost points is:(Proposed Discount%/Maximum Proposed Discount%)•Total Cost Points Available. ConsuHayve Hourly S199.00 Pate(this rate will be included in the contract) MA152-1 Wireless Voice,Data and Accessories Attachment C:Costsheet Award Category 3-D through 3-N Costsheet Vendor Name I ifrireiess • Product Name Percentage Off Product Description Characterittics of Product Notes Okcount 1%)• . • • -• • a re a, I rtrepu s aural,:safety software urn Astac5rcect C fcr pac5age opt or Pers,csage Discount applies to Annual Software Service Subscriptien pi re ac15 situaticrai ass tritest solution solutions decrease critical response Excludes integration subscription for both public and private time while improving overall safety organizations.Intrepid Networks for first responders. solution suite is suited for 2.Minimize unnecessary radio emergency response agencies within traffic to conserve voice channels 25 0055 the public sector,as well as any for emergency communications '•- •.sith the highest proposed minimum discount or Average disocunt off)for the given subcategory will receive 100%of the cost points possible for that service category All other Crrer wi;receive a percentage of the cost points possible based on the percentage by which their proposed discount is lower than the highest discount`V in the given category The formula to compute cost points is:(Proposed Discount%/Maximum Proposed Discount%)•Total Cost Points Available Consusiative rruurly Rate(this rate will be included in the N/A contract) • 1 MA152-1 Wireless Voice,Data and Accessories Attachment C:Costsheet Award Category 3-D through 3-N Costsheet Vendor Name: I Produrr Home Product Description Choracteristics of Product Percentage Oh Notes Discount OW - Push to Talk Plus IPTT0i provides Users have the and ea ablliry to •PTT+Only Feature for Basic or Smartph one device. $2 67 per month instant voice communication and share:Texts,Alerts,Photos,Videos, •PTT.License:TableVlnterCarrier/3rd Party Web Access:$5.00 per month integrated messaging with 1 person Location data,Voice messages,and •Dispatch License for Windows PC with PTT and mapping:$30.00 per month r a group of people Documents.PTT.supports: •The Percentage Off Discount applies to the above listed Monthly Access prices Ample,efficient,secure and Subsecond Voice Calling works wherever there is cellular or Dispatch functionality Wi-Fi coverage (smartphones and tablets) Cross Carrier(i.e.,the ability to load Venison's PTT+application on some other carriers'devices.PITS interoperates with Land Mobile Radios(LMR). •with Land Mobile Radio(LMR) PTT+interfaced with LMR systems. Fast,secure,reliable •LMR Feature Only when added to Basic or Smartphone device with PTT+:$6.00 per month PTT+/LMR interoperability allows communications unbound by •LMR License Bundled with PTT,License:TableVlnterCarrier/3rd Party Web Access:$11.00 per month users of LMR networks to coverage area or network type. 25 00% •LMR License Bundled with Dispatch License for Windows PC with PTT and mapping:$36.00 per month communicate seamlessly with PIT. •LMR access for those who cannot •The Percentage Off Discount applies to the above listed Monthly Access prices users. or will not carry a radio. •One device to access broadband interoperability between LMR and data apps,LMR and PTT+. Cr,is available at three levels, •The ability to quickly add PM radio IROIP),network(1551),and users as required. console(CSSI). •Lower costs and improved functionality without need for new sites,frequencies or radios. 0 e Offeror with Me highest p e_ ' _-_� i ige c..r ter. . •given subcatgorywll receive 100°.. .i. . _ r.;.g r ollerors will receive a percentage of the cost points possible bases on the percentage by which their proposed discount%is lower than the highest viscount%in the given category.The fur mula to compute cost points is:(Proposed Discount%/Maximum Proposed Discount%)•Total Cost Points Available. Consutlatiye Hourly Rate(this rate will be included in the N/A contract) h1A152-1 Wireless Voice,Data and Accessories Attachment C.Costsheet Award Category 3-D through 3-N Costsheet Vendor Nome' I - Product Name Product Description Characteristics of Product Percentage Off /yule. Discount(%)• 23% ne ep`.- _ "g is rur ui IF'die,'i di ri rv�cea r e iur cn ui c n ea n d.a na n r✓UPI uew If any of tt,e assumptions are not true and/or any additional requirements are identified Verixon's pricing may change Lighing control with City Hub includes the following: -City Hubs -Installation of all City Hubs -Connectivity and lighting control services over the term of the agreement Pricing does not include taxes or surcharges,if any,and assumes the following applies: Intelligent Lighting Pricing includes: -2b7Power Available -25 City Hubs -LED Luminaries Present with Nema Socket and support lighting control -Installation -No permits required or Included 25 City Hubs with ongoing lighting -Structural Analysis Excluded •.:Iigent Lighting w/City Hub-25 control service -Monitoring M/WBE -Support for all software elements requirements excluded for the contract term -Assumes Mounting on existing and available poles • -Hardware Warranty and break/fix No traffic control required -Electrical available at pole -Holiday work days excluded -No union labor,no prevailing wage -12 devices installed per crew per day -Excludes Service Upgrades -Environmental analysis excluded -Warranty and Break/fix cost covers manufacturer defects only;up to 5 year term -Field Service dispatched when there are 5 partially functional City Hub(defaulted to photocell) -Field Service dispttched if a City Hub is not functional after verification that it is a HW failure(and not casued due to lack of power/non City Hub specific issue) The enclosed pricing is for the maten al and services set forth in this proposal and based on the assumptions detailed below. If any of the assumptions are not true and/or any additional requirements are identified Verixon s pricing may change. Lighing control with City Hub includes the following: Intelligent Lighting Pricing includes: -LCO nodes -250 LC0s -Installation of all LCO nodes -Installation -Connectivity and lighting control serdces over the term of the agreement 250 lighting Core Optomlxed(LCO) -Connectivity and lighting control -Warranty and Break/fix cost covers manufacturer defects only;up to 10 year term )gent Lightingw/LCO-250 nodes with lighting Vol service ser •ices -Field Service dispatched when there are 5 partially functional nodes(defaulted to photocell) { g con -Monitoring -Field Service dispttched if a node is not functional after verification that it is a HW failure(and not casued due to lack of -Support for all software elements power/non ndoe specific issue) for the contract term -Hardware Warranty and break/fix Pricing does not include taxes or surcharges,if any,and assumes the following applies: -247 Power Available -LED Luminaries Present with Nema Socket and support lighting control -No permits required or included -Structural Analysis Excluded -M/WBE requirements excluded -Assumes Mounting on existing and available poles -No traffic control required -Electrical available at pole -Holiday work days excluded Intelligent Lighting Pricing includes: -No union labor,no prevailing wage -1000 LCOs -12 devices installed per crew per day -Installation -Excludes Service Upgrades 10001ighting Core Oplomixed(LCO) -Connectivity and fighting control -Environmental analysis excluded • gent Lighting w/LC0-1000 nodes with lighting cont.'service Krtn es -Includes shipping in the continental United States MonRonng -Support for all software elements for the contract term -Hardware Warranty and break/fix •The Offeror with the highest proposed minimum discount%(or Average d:soc unt of)for the given subcategory will receive 100%of the cost points possible for that service category.NI other Offerors will receive a percentage of the cost points possible based on the percentage by which their proposed discount`e is lower than the highest discount in the given category.The forma. to compute cost points is:(Proposed Discount%/Maximum Proposed Discount%)•Total Cost Points Available. Consutlative Hourly 199 00 Rate(this rate will be included in the contract) MA IS)I Wireless Voice,Data and Accessories Attachment C.Costsheel Award Category 3-D through 3-N Costsheet Vendor Name: Proe,.rr Nume Product Description Characteristics of Product Percentage 0ff Notes Discount(%i• ,., E MAG lets husinesses ar.d •Messages lr:rluded 15.0CG/Monthly Access 550/Per Message Rate Alter Allowance SC.CI • , ,....V-brand A ms0iNmns send alerts,updat. _ •Messages Included 100,1100/Monthly Access 5200/Per Message Rate Aker Allowance 50.01 messaging platform that allows 628, campaigns to distribution lists,+ •Messages Included 500,000/Monthly Access 5975/Per Message Rate After Allowance 50.01 Enterprise Messa{(n{Access(EMAG) TEXT ONLY Government and SMB customers lS VZW subscribers who opt in to •Messages Included 1,OW,000/Monthly Access 51,850/Per Message Rate After Allowance 50.01 Packages or more Corporate Liable receive the messages.(Tent •Messages Included 5,000,000/Monthly Access 59,000/Per Message Rate After Allowance 50.005 subscrlbeeslto send high volumes of Messages Only) •100%discount for eligible Pudic Safety Entities with a qualifying NAILS code ten messages through a fast,reliable 1621910,922110,922120,922130,9221a0,922150,922160,922190,9281101 and secure network. •The Percentage Off Discount applies to the above listed Monthly Access prices Enterprise Messaging Access EMAG lets businesses and •Messages Included 15,000/Monthly Access5100/Per Message Rate After Allowance$0.02 Gateway(EMAG)is aV2W-banded Institutions send alerts,updates or 25.00% •Messages Included 100,000/Monthly Access 5400/Per Message Rate Atter Allowance 50.02 messaging platform that allows 828, campaigns to distribution lots of •Messages Included 500,000/Monthly Access 51,950/Per Message Rate After Allowance 50.02 EnterpMMessaging Access(EMAG) Ten antl Government and SMB customers(5 VZW subscribers who opt in to •Messages Included 1,000,000/Monthly Access$3,700/Per Message Rate After Allowance$0.02 MMSPacMa{es OF more Corporate Liable receive the messages.(Ten and •Messageslncluded 5,000,000/Monthly Access$18,00o/Per Message Rate After Allowance$0.01 subscribers)to send high volumes of MMS) •The Percentage ON Discount applies to the above listed Monthly Access prices text and pie messages through a fast, reliable and secure network. ....inferw with the highest proposed minimum diuount%(or Average Awned dl)tarthegNrwsubcategmy Mg receive 100%of the co _. _i_,�.n,� ,. g r,r vise a percentage of the cost points possible based on the percentage by which their proposed discount%h lower than the highest discount%In the g ven category_The formula to compute cost points n. I Proposed Discount%/Maximum Proposed Discount%)•Total Cost Points Available. Cnnsudlatwr Mowly $0.00 Rate'this rate will be included in the contract) MA152-1 Wireless Voice,Data and Accessories Attachment C Cost sheet Award Category 3-0 through 3-N Costsheet Vendor Nurne- Prod.Noose 1 Percontog•0 If Rodurt Descrpplpon Choructerutics of Padua Discount OW 1.4•1 cuericon Mereless Prff ale Network Scetirun Wireless emate eletvcorl(Peri allows companies eatend thee Nelv4.1 creates a secure coerce...Pe Lettater. !eternal networks arahem the ViWnerwuric'melees reaches vorthout the WIN Netsvcrl.and the(ostorner's internal IOtA base.merited System siren cornpromtsing retwerlt management air d[untrue computer Percentage ON DISCOUrt applom to Me above ksMd Set Up Fees Each customer's traffic is isolated from public and other private cummormations.ensuring greater security and performance. Traffic Rows from a.releiss device to a radio tower and into the prorate network.Cannot ,an be made between the VAN news,sk m.d the customers internal network(re..Intranet)through a: •venton Business Prwate IP Multi Prolorol label Switching IlOPLI}nenwork •rived End System IRS)dedicated circuit Mont-to- pknot I or frame Relay, •Virtual Prrvate Network(dedvated virtual connection) •Wireless to Week's 10 Toothl •The Offeror with the highest proposed recnincom diSlount'a tor average disocunt off tor the green subralegoff volt r ere.*100,ol the cost points possible for that service category all other Offerors writ receive a percentage or the toff points possible based on the percentage by whirl,t.ir proposed discount SS is lower than the highest du oont 96 m the given category The formula to compute cost par.ts(Proposed Cescount Arlaarmorn Proposed otarount x:•total Cost Paula Avai4able. consoler,Floods $0.00 Pate ithrs rate will Le orteltded in Me contract) --' 7!;illifil'.',Ii i'il"i'l' "144i qiiiii diOldilltIOL. ' "i.0-..i.: P,Iii!lkJiji!qiii I ',,III11.1,iii ;i14;7!ttliVi'll .: I !UTtri7!'.nf'.',',- , I illiftiliN!. -J iithnuJistim,L.......„. lil i i, .. q , , , 1 1 • . , . , ii 1 1...".,•',"'"<f f_ ..a.:"4',..ff 1'.,,,,, a ' - ''' !;01!0!,,! .. ir , : : :• . , - I - -- • : ;'.. :..i. „''-,- .. , ' „ .-. •'... . ,. sl iii.. I. 10.. fiff;itiffiffft ..0--if . ii,i4i.0 . .... ... LI , , 1 ; I I , 1Wf' 'I MnffnlifNif , f iii ,,i‘iii.f.,,, ,,,,, iiipi;.I !Ifff I, MihIlIffiNif ,i, ' .. ii 11 1 , fill!110,11:i;11:; f;,, , I ) ; ti RI - ;;:.,.,,,,.,,, %• -' '''-;;:::;";;; , . titl - .......- ,... _ if] . ,, .',j'—`,.':;;,-',i;;I• ;1 1— , i , a 1 i I I li i I 3 if ', ',',',,,(;;:•. ifffif,':ff.",Vt.H - - 1 i i 1 I Id I IIo . ; I iil !II l I MIi i fil I ili , ii ! , PPUIVINii t . "1 i i i i S t o ! t I.. ? t• s " • t c 'i s t 1 t i tt s t f, t t , t t 9 t .# ti ..,.. .I ct ,.at,i, . j . ..... t., i it1;0.1 ti o:at,tdt a:jfy i ei!t)•i ,.ii i , , 5. , 9 5 4 4 I i . i I • t S } 1 S t t ;i 1 1 i i , 1 1 ii,I) 1i i a 1 33 3 i1,i 3 r t 1 1 1,• 1 1 . ti S . 6lje i is i3fialeifS 7 j i3F 3 i.�_6} litf 11 I 1 '3 t t t. 3 i t i i . .N'tgi ,. ;;tl f,.si:ii 1:-. ..k..2.::p..F.4 4-.;t.ti. . ..: ....i .s;..f. > . ......i..,1 .i,..t. tt,r,,. ..... ..t. .. € { y i • hl isi' iif-t,i sli,i;' .}. ;j i fft:'i,i' 1! s}i:: 1; .. ... Y •d 7 i; !0@ • i , .I i '' l'igWii iiii , tU .. :I "P • • • . P Pi• f f P i P 1 { Pia fP ; ' r . { Pi 3 t F F l tt f f ' Pt{ ftit ; i °• i --, ii;F f SI t ! 9 .. f F e P. .,i.: . j.;.. ...s.s .. .•..P ,.,t , si .,. iI:!:., ..3,PS:.,,.)!. . =. .i : i ,.,,,.,f.__ Ee .su ... , .. . si;., ., . , ' ii ' . i t • ' i s' {. 3 s t : , lii .E: i ,. i }: 7} . i; .,;0li dl43, f, s , i ss ;.., ' ....Ff Fe. .... . I. . f 3 i111iPI xi 31 • g .f t ... 3 i . .. .. .... . . ....... • • 1- • is @, 3 - i! }I f ; Oil i i_ 1 1 , . . F, .{.. . . . {:. .. . .i: te. ..{ t. .i. . . Je .{: - .r, . . . .3.t. .F.i .f:S:...3{...'.t:. . ... fi3... .?:4 t ,{._. "..5e, f. t7.,,.�4�... !..i...81... f..,,..f{... ...i ..!.... ...,..tf�;.. ti., ..3..f. f ., 33'S- e a a + 6 n • p t F f• p € 3 i r 3 r r r r 3 3 3 r r 3 r r r r 3 3 3 5 3 5 r• r 3 3 r 3 r r r r r r r r r 3 . q • $ S eA w «�. • • • • • .,,. .. ......... _.,...,............... .. .. .. .< • ». • • • • • «„,. it+u. :pee,;eet1ti11111i;,,,.,.et;iiitltti LL.—,...i4.,),k0., . i- .. - - _`i_ .. _... 't•iiiiiiiii is i Fe ee.eir>Frki,ei S, . a eei i i_ i s. t ;; ;;( to i 331 t PWYilii .aiiti44141,111 iii° ='iiittitie a.., ,r < ;35155;,;555;#i#kxnc,-.,,zrx < ,> r5,,,,g3< ,_„ , , 4 1554 • , , a ;)3.4siz.4r,5 n4¢5 5555;4r3,N><,55i;;44;%3;3;; • < ,,,> < , , x,e, ;5„>„>5>5€,51 5,n555555;>55;•;;;;5 titi5i; ;1,2,3 < t •<N>•>r,•,•r,<5de.45< ,,,,, . ,,,,,,,,,.,,,,>,r 6 i i! I ,3 f i f Li.i i i i' Lis; ! i l 1 i, t t tilts t .i. t 4 1 .1. a '.14 i4 34I 44 3 ti 111.E t e a; - it> < ,,. z <z;-;< .5,5.;x c>us3 i ..nnn> . „> f ; :; 1 i i 3 t . ; 1 3i1 3 i 7 i# 13i ;s . # i `; i; t - is i ;1 }i if i' i'l ti is iti -, ,s - ,iiki[ a it iiilii;} i iSii iC ...,.....,.. , - :..,.... ..., 44- , .„t„i „ : , •i -" i, .ei i:- 1; I - -4tYYt.t4444=544s, sst,�itL a str - iii:,.. :nn�5,.,ee<t<e, „ ..... -. A a ,>„ i , , , stc,,.>`rN,,,>,5••N<•ueae.,,,,,,,,,A,,_„ ,,, . e i r , ,,.t ,,.,,;5;, N > tn, ., 4.. _-_ _ r Ft zt �,vc Rine; nne 3 ?1,-W.tii3t t ?.,r,,,-"' FF, 1 f. i i ? t- 4 + Y54454 r.ii;eff ..;4n4f s 1.stsrii s'" ,,,,,,, • .:.a t , t ttte... ... 55;iirer,,,,,, ,,,,, i555»r>,>„> , iia i 5 5 I. > 33'i5455 ; ._ 5 .I •,;i.'' 5555f515151; z1£ ' „ ♦ '5-3£ r , , •_t 1,33E ;'tt.stitr,>r, , 15;£ i i i > i 5555;ii;i3'r<47i>^ilf5i5iteiee" -,,,r, , 1415 5 > 5 r 5 55€5555555;-,55;55,0555555`r5 555,r„>,55r5A,, ,,, r,,, 5 , , ;55555r>r ;55;55»>r»5r7a >5 5 r r r,., ,• , „»»,,,,f..,.,r,,,55 ik tFtFFi' ct 5 5 5 51;5 ., tFFttt 5 5 5 5;„ , i f,"”,”"..,,,a;;;;a;;,r ;;;; I " - .- t a L:i' a s i ..4.1:.h^...1...�i: • :...s... .is: i3.‘ ....,,.-.. I - e ,1 .,__. ,4 F•,(.,r.,e !,<„lee, ,�SS 5l{ Si iF tiff;, F ii tit i,;94i59pi. ti s i' S 3 ?ri3i33ilil5til •t- ii1 . ' 1 s 7 a+F ',i.;l! 1 .1-+3133eJ . ttoliirrrtF,r e : t ; . ”j" sty ,tiii : r ; 4„ - J;(L',=,t544 siiii U,fi 134i iidd. t E - I, 1 i i ` jkfYk �1�Hg� I • ' gi 0 � tE fGFf ; riff i iiiiiiiiiMilli �� aiiir illiiiiiiiiiiiiiiffiffiffiffiliffiliiiiiiiiiffiffiiiiiiiiiMi�iioioio� � I lli ����iiiiii�iiia�iis pia oiiiioiiuuiuouo ri '., .: -,-, - , . ..... ',. .: : ,' L lir! 'ii11.1 ... ,, ,‘: ,,..: .• . ', ,ill .. . ' ::: 1 :', :',. :i: ',, :'. . I i1- - 1 - :.- ' .1:'` ' I - -1'• ''' c . ' : ' ' MI 1 ii- "- - . !:''i Di '' ' itin Yi IVYii i iiili EfiliiiiiiiiiiffiliffifiliffinffiffiffinilliiiiiffilithiliiiiiiiiiI Ili��� III �I� I I II IIII I III iiffiOlilYlilliiiiiillllillllilil iiiiiiiiiiiiiiiififfiliiiiiiiiiiiiiiiiffiffilitilintiffiffillffiliiiiiiiiiiiiiiiiiiiiiiiiiiiiiffiffiiiiiiiiiiiffilffiliffiffiliffiliffiliallinhilliiiiii i i YiYYI ��iNilliiiiiiii�liiii immimplo r rr�lrrl IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIMIIIIIIIIIIIIIIII 1i1l�lilil�il11lil1li11l1l �1Ill1lil1l �i ��� I1111INI111I �� I��Illl1l�ll�ll�il� ��� � I IUI - 1 I 1 i -lien+ i_�....i_;xxxxx a'xxffff�#x xxxxf xxf xxxx,fx xxxxxxxxfxf;i;;xxxxxxi;;;;i# s,,,;ffff#iffx#xfx>xxx#xxxxx#ff;#f #i;;,,,xxi>x#>xxx»#s#i#sisi€#i####; S $" i sii nee = € 33 2 g¢ f. 3yif' 3 613_ ' 11 3 r ' iPF ii j afi2i , Il I2I3j {SjE-sg{ `f5xi,xiaaaa.ir,sr €f. s 9 SY332 dE1 31ki3dA a B1 MA152-1 Verizon Attachment H Field Name Field Description VENDOR The awarded Contractor's name VENDOR CONTRACT NUMBER Lead State assigned contract number(using Lead State's numbering protocol) STATE State postal abbreviation code(Alaska=AK,Missouri=MO,etc.) State Gov't,Education-K12,Education-HED,Local Gov't,Medical,Other-are acceptable CUSTOMER TYPE(SEGMENT) segments.[determined by industrial practice for each contract-uniform for each contract] BILL TO AGENCY Customer(agency)Bill to name BILL TO CITY Customer(agency)Bill to city INVOICE DATE (mm/dd/ccyy) PRODUCT DESCRIPTION Product description of purchased product CRU Lines Commodity-level code based on UNSPSC code rules(8 Digits) CRU Minutes Number of voice minutes used CRU Text Number of texts sent and received CRU Data Amount of data used CRU Gross Sales Gross Sales Equipment Lease Amount of monthly charges for leased equipment LIST PRICE/MSRP/CATALOG PRICE uniform for each contract] NASPO ValuePoint PRICE NASPO ValuePoint Price-US Currency($99999.999) QUANTITY Quantity Invoiced(99999.999) TOTAL PRICE Extended Price(unit price multiplied by the quantity invoiced)-US Currency($999999999.999: NASPO ValuePoint ADMIN FEE Administrative Fee based on Total Price-US Currency($999999.999) NASPO ValuePoint Cooperative Contract Detailed Sales Report 0 No Quarterly Saks Contractor: Quarter: Total cost Vendor Equipment (monthly Contract Bill to Acct It or Product CRU monthly Lease/Rental service Vendor Name Number State Customer Type Bill to Agency Bill to City Bill to State Zipcode Customer It Invoice Date invoice R Description CRU Lines Minutes CRU Text CRU Data service cost Cost lease/rental) Admin Fee NASPO ValuePoint Cooperative Contract Detailed Sales Report Contractor: Quarter: Vendor Contract Customer Vendor Name Number State Type Invoice Date IRU Lines Total Cost Admin Fee Carrier lists every plan in use under the NASPO contract, provides the quantity of the lines of service using each plan and provides basic details of the plan Access Cost Included in Plan Plan Discount Line Count Plan# Before Voice Data Text subsidized Notes Description Eligibile Discount Minutes Pooled GB Pooled Qty Device qty devices c if yes/no this plan carrier has one Field Name Field Description VENDOR The awarded Contractor's name VENDOR CONTRACT NUMBER Lead State assigned contract number(using Lead State's numbering protocol) STATE State postal abbreviation code(Alaska=AK,Missouri=MO,etc.) State Gov't,Education-K12,Education-HED,Local Gov't,Medical,Other-are acceptable CUSTOMER TYPE(SEGMENT) segments.[determined by industrial practice for each contract-uniform for each contract] BILL TO NAME Customer(agency)Bill to name BILL TO ADDRESS Customer(agency)Bill to address BILL TO CITY Customer(agency)Bill to city BILL TO ZIPCODE Zip code in standard 5-4 format[standard S digits is acceptable,formatted as a zip code] SHIP TO NAME Customer(agency)Ship to name SHIP TO ADDRESS Customer(agency)Ship to address SHIP TO CITY Customer(agency)Ship to city SHIP TO ZIPCODE Zip code in standard 5-4 format[standard 5 digits is acceptable,formatted as a zip code] ORDER NUMBER Vendor assigned order number PO DATE(ORDER DATE) (mm/dd/ccyy) INVOICE DATE (mm/dd/ccyy) INVOICE NUMBER Vendor assigned Invoice Number PRODUCT DESCRIPTION Product description of purchased product UNSPSC Commodity-level code based on UNSPSC code rules(8 Digits) List Price-US Currency($99999.999)[determined by industrial practice for each contract- LIST PRICE/MSRP/CATALOG PRICE uniform for each contract] NASPO ValuePoint PRICE NASPO ValuePoint Price-US Currency($99999.999) QUANTITY Quantity Invoiced(99999.999) TOTAL PRICE Extended Price(unit price multiplied by the quantity invoiced)-US Currency($999999999.999) NASPO ValuePoint ADMIN FEE Administrative Fee based on Total Price-US Currency($999999.999) VAR/Reseller/Distributor If a VAR/Reseller/Distributor,name of VAR/Reseller/Distributor and state where located Energy Star Compliant Yes=1 No=2 Energy Star Does not Apply=0 Optional More information NASPO ValuePoint Cooperative Contract Detailed Sales Report Contractor: Quarter: a r.,o..e.bs.l.. Vendor NASPO Connect Customer BIII to Bill to BIII to Ship to Ship to Ship to Order Invoke Invoice Product UNSPSC list Valuepolnl Total Price Energy Star Vendor Neme Number SOB Type Agency Address Bill to City Ziptode Agency Address Ship to City Zipcode Number PO Dete DM* Number Dastrlption Quantity Commodity IRU or COO Pnce/MSRP Price Admin fee EPEAT Compliant Need to match up with Green language in RFP Provider lists each Make / Model of equipment sold and the quantity sold of each. Quantity Equipment/ Part Discount Manufacturer Model List Price Notes Sold Accessory Number Eligibile Type yes / no to be taken from category 2 cost sheet examples: smart phone tablet case etc ... verizon Solicitation # CJ18012 Wireless Data, Voice and Accessories RFP Attachment L Network Technology Questionnaire The following section requests a description of the characteristics of the networks that you will be using to provide the services covered by award Category 1 of this RFP. To understand the infrastructure and context in which your services will be offered, we ask that you please describe your existing networks, technologies, and plans. 1. 4G Cellular Services Describe the current status and plans for your 4G LTE and earlier generation wireless voice/data technologies. Verizon's Response On December 31, 2019, Verizon plans to retire its CDMA-only network (lx/EVDO,2G/3G),and will stop activating new CDMA-only devices after June 30, 2018. Verizon will continue supporting the following account services through July 1, 2019: Device ID Change, MDN Change, Price Plan Change, Suspend and Resume, and Reactivate MDN. 4G will evolve towards 5G and will include backwards compatibility features to ensure a smooth transition. It's important to understand that 5G won't replace 4G. In fact, as we build out our new 5G network, we will continue to invest in our award-winning 4G LTE advanced network. 1. Current 4G network coverage across the U.S. Verizon's Response Verizon's 4G LTE network is available to more than 98 percent of the U.S. population and covers more than 321.3 million people. LTE Advanced-Verizon customers in more than 2,000 markets can access the benefits of carrier aggregation and those in 1,100 markets can access 4x4 MIMO (Massive Input, Massive Output) and 256 QAM (Quadrature Amplitude Modulation) in addition to carrier aggregation. Our online Coverage Locator tool depicts our wireless coverage area on a national map and enables you to zoom into any local area by entering that area's ZIP Code or the city and state information. The maps rendered show approximations, based on our internal data, of where coverage for various services is available. Our online domestic Coverage Locator tool can be accessed at Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 1 verizon https://vzwmap.verizonwireless.com/dotcom/coveragelocator/ Our online international Coverage Locator tool can be accessed at: http://verizon.cellmaps.com/ 2. Major planned enhancements for these and earlier generation networks in light of the deployment of 5G-based services Verizon's Response The low latency, high bandwidth combination that 5G includes will enable advancements in technology such as remote robotic surgery, autonomous cars, connected cities, augmented reality and virtual reality, but it will take some time to get there.Standards are still being developed for 5G but Verizon will continue to push the limits of what can be done for the customer. As we build out our new 5G network, we will continue to invest in our award-winning 4G LTE advanced network. 3. Voice Quality Performance Target/Guarantee: a. Mean Opinion Score (MOS) rating for voice calls Verizon's Response Verizon provides the absolute best voice quality possible however wireless links can often degrade due to distance from cell sites and in building penetration as well as other factors. As long as there are locations where service cannot be maintained there will always be areas where sufficient voice quality Is not possible. When compared to other service providers, Verizon tends to be the best however we cannot claim a specific MOS everywhere. b. Dropped Call Percentage Verizon's Response Verizon tries to maintain the best network at all times and strives for a 0% dropped call rate however there are times when performance cannot be guaranteed.Third party tests by Root Metrics consistently show that Verizon outperforms its competitors and recently posted its results for the first half of 2018 once again indicating that Verizon is the market leader. c. What improvements do you expect with the introduction of VoLTE and Wideband Voice? Verizon's Response The introduction of Voice over LTE (VoLTE) technology has enabled us to offer High Definition (HD) Voice.With HD Voice,voice calls are delivered over Utah Solicitation Number r CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 2 verizon Verizon's 4G LTE network instead of the traditional voice network. HD Voice offers the following services on select devices: ✓ HD Voice ✓ Video Calling(not available on all HD Voice-capable devices) ✓ Simultaneous Voice and Data ✓ 6-Way Calling ✓ Wi-Fi Calling HD Voice Available on select Smartphones, HD Voice provides improved voice quality with a more natural sound than standard voice calls and enables future HD Voice interoperability with other carriers. HD Voice also offers Video Calling options, including making and receiving video calls directly from contact lists. Subscribers have the ability to change their calls instantly from voice-only to voice-and-video. In the near future, enhancements to the HD Voice suite of services, such as large file transfer, more robust group messaging,and location sharing,will be available. Verizon has a growing line-up of HD Voice-enabled devices. For a list of HD Voice-enabled devices, please visit www.verizonwireless.com/advancedcalling. Please note: HD Voice and Video Calling are only available when both parties use HD Voice-enabled phones provisioned with Verizon HD Voice. Both parties must be connected to Verizon's 4G LTE network. While HD Voice is available at no additional charge,both HD Voice and the voice portion of Video calls are billed according to a customer's existing voice calling plan. Video calls also incur data usage when not connected to Wi-Fi. At this time,HD Voice does not offer interoperability with an organization's IP PBX systems. Video Calling Video calls require a LTE connection to set up,unless the user has enabled Wi- Fi Calling. Once the video call has been established,data will automatically be transported over the Wi-Fi data connection, if available. Please note: Video Calling is not available on all HD Voice-capable devices. Apple devices only support video calling using the Apple Facetime Application or when using another downloadable solution through Apple's iTunes app store. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 3 verizon Wi-Fi Calling for Android/i0S Wi-Fi Calling expands customers' calling options at no extra charge. With Wi- Fi Calling, customers can: Make and receive calls and send messages even when there is no cellular coverage. Call U.S. numbers with no airtime charges while in the U.S. or traveling internationally. Calls to international numbers while in the U.S.or traveling internationally are subject to international long distance charges [the user must have an "International Calling while in the U.S."option on the line/account] Place an HD Voice video call over Wi-Fi when cellular coverage is not available (available on select Android devices only). Please note: The cellular network is preferred for voice calls in the United States.When users roam outside of the Verizon domestic footprint,they may select"Prefer Wi-Fi"when roaming in their HD Voice device settings. During a call transported over Wi-Fi, the in-call screen will display a Wi-Fi phone icon. For billing, Wi-Fi calls always originate in the U.S. even when the user is outside of the U.S - this is why calls to international numbers are billed as international long distance ("International Calling while in the U.S.") whether or not the user is in the U.S. Outgoing international calls are always billed at international long distance rates but incoming calls do not get charged international rates for either cellular and Wi-Fi calls. Voice calls are billed based on the access network and location at the beginning of the call, not where they end or transition. To activate Wi-Fi Calling, customers must first activate HD Voice on their Smartphone.They must also have access to the Internet through their device's Wi-Fi connection. Please note: If they lose their Wi-Fi connection while on a call and they have not re-established a cellular connection,their call will drop. Government customers have the option of blocking the Wi-Fi Calling feature through Verizon's business account portal. 4. Broadband Data Performance Expectations/Guarantees: d. Uplink/Downlink Data Rates (Peak, Sustained, Cell Edge) Verizon's Response Average network-to-device speeds, or downloads, will range from 5 to 12 Mbps. Average device-to-network speeds, or uploads, will range from 2 to 5 Mbps. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 4 verizon e. Latency Verizon's Response 4G ✓ An average network-to-device (one-way) latency below 50 ms is expected, delivering mobile broadband responsiveness equivalent to wireline connections. ✓ LTE Cat-1: In lieu of offering theoretical values and/or arithmetic means,Verizon will provide comprehensive values by region to target meaningful information at a later date (For the RFI, 20-40ms (can increase based on system design)). ✓ Cat-Ml: In lieu of offering theoretical values and/or arithmetic means,Verizon will provide comprehensive values by region to target meaningful information at a later date (For the RFI, 20-40ms (can increase based on system design)). 5G ✓ Verizon currently testing fixed 5G in several market. In lieu of offering theoretical values and/or arithmetic means, Verizon will provide comprehensive values by region to target meaningful information at a later date (For the RFI, 4ms max. Also specs for lms for ultra-reliable low latency communications are in place). 5. Mobile E911 Technology f. Technology employed? Verizon's Response The Federal Communications Commission (FCC) requires wireless carriers to provide Enhanced 911 call identification capability when requested by each of the state/local Public Safety Answering Points (PSAPs) nationwide (most are arms of local government). Basic 911 Verizon provides Basic 911 call routing throughout our nationwide wireless network. However, with Basic 911 service, PSAPs cannot automatically read the mobile phone number of the caller or their location,and need to rely on the caller to provide this information. The FCC Basic 911 rules require wireless carriers to route all 911 calls to designated emergency call takers-the PSAPs - without procedures intended to identify and intercept calls from non- subscribers. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 5 verizon Enhanced 911 The FCC's Phase I Enhanced 911 rules require wireless carriers to automatically provide PSAPs with the telephone number of the 911 caller and the location of the cell site and sector used to originate the 911 call. Phase II Enhanced 911 rules require wireless carriers to automatically provide the telephone number of the 911 caller and far more precise location information. We have successfully implemented extensive network components, purchased modified handsets, and completed a complex series of tasks associated with providing enhanced 911 Phase I and Phase II location services to Public Safety.We continue to meet the schedule set by the FCC in October 2001. As of October 1,2018 ✓ We have deployed Phase I E911 service to approximately 82% of the 6,300 PSAPs in the United States. V We have deployed Phase II E911 service in 80% of the PSAPs. Approximately 99% of the PSAPs capable of receiving 911 calls now receive enhanced 911, which displays the caller's phone number and address to the call taker.Until all PSAPs upgrade their systems,calls made from subscribers' E911-capable handsets to 911 call centers will go through and appear with only the data the PSAP is capable of receiving. Text to 911 Verizon joined several other wireless providers to enable free Text-to-911 service from our devices. We initially signed a voluntary agreement with the FCC to offer this service to our customers, enabling them to communicate with 911 dispatchers as if they were on a voice call and are now compliant with the FCC's August, 2014 ruling on text-to-911. This feature is currently available in areas where the local 911 dispatch center has installed the appropriate upgrades to accept text messages. As of September 30, 2018, we have provided text-to-911 capability to 1,979 public safety answering points in 42 states. g. Location Accuracy? Verizon's Response We offer a wide variety of handsets with Global Positioning System (GPS) capabilities to be used in conjunction with E911 services.Since December 30, 2003 all of the handset models we sell are GPS-capable of transmitting their E911 location. Please note that E911-capable handsets will not be able to provide location information to 911 call takers until the 911 call takers'(PSAPs) systems and Utah Solicitation Number*CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 6 verizon some local telephone company systems are upgraded to receive and use the enhanced location data.These systems may still need to rely on mobile callers to identify their location. Subscribers with questions about local E911 services should contact their local Public Safety Authority. h. Indoor versus outdoor accuracy? Verizon's Response The FCC implemented indoor accuracy thresholds in its recent 4th Report and Order adopted in February, 2015. This Order implements new, forward- looking accuracy thresholds that apply to both indoor and outdoor mobile 911 calls. The rules look at increasing 50 meter accuracy locations on all 911 calls over time. The first threshold targets 50 meter accuracy for 40% of both indoor and outdoor mobile 911 calls by April, 2017 and 50 meters for 50% of all mobile 911 calls by April, 2018. The 50 meter percentage increases over time to 80% of all mobile 911 calls by April 2021. Verizon has exceeded the current accuracy thresholds and fully expects to comply with future accuracy thresholds using either Dispatchable Location or geodetic X/Y locations. i. Compliance with February 2015 FCC Mandates Verizon's Response Verizon complies with the current accuracy threshold and fully expects to comply with future accuracy thresholds using either Dispatchable Location or geodetic X/Y locations. j. Technology Plans/Expectations/Timeframes Verizon's Response Verizon is actively developing and implementing a Dispatchable Location solution using the National Emergency Address Database (NEAD) which is targeted for launch in early 2019. Verizon also is working on deploying several other methods for improving the accuracy of x, y coordinate information delivered to public safety, including the so-called Device-Based Hybrid solution in which the wireless handset uses both satellite-based and WiFi-based information to generate a highly accurate x,y coordinate. 2. Network Reliability, Disaster Recovery and Business Continuity Describe your overall disaster preparedness plan, the steps you have taken to safeguard your internal and exposed assets, and the types of services and response we can anticipate in the event of an emergency or a disaster. Verizon's Response Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 7 verizon Our mission critical functions and systems, including our wireless network, IT systems, and customer contact centers are resilient by design. The business continuity/disaster recovery plans for mission critical functions and systems are updated and tested at least annually. Our crisis management teams are also tested through simulated exercises at least annually. Many of our plans and teams are put to the test throughout the year in response to real disasters, such as hurricanes,wildfires, and flooding events. The Verizon Wireless Business Continuity and Disaster Recovery program is just one part of our overall philosophy to provide high quality services for our customers.Our nationwide wireless network is at the core of our business,and we have invested more than 5126 billion since the company was formed - averaging over $6 billion every year - to increase coverage and capacity and to add new services. Our Business Continuity and Disaster Recovery (BC/DR) program team is responsible for minimizing the impact of a disruption to our customers, employees, infrastructure, and business operations. We accomplish this objective by focusing on the following activities: ✓ Identify critical functions, infrastructure and risks; ✓ Implement strategies to minimize the risk of a disruption; ✓ Develop Business Continuity and Disaster Recovery plans, and Crisis Management Teams to recover operations in the event of a disruption; ✓ Maintain BC/DR plans, with updates completed at least annually; ✓ Test our plans,at least annually, to validate our response capabilities. We continue to refine our response and recovery capabilities due to the increasing variety of services we provide and the ever-changing level of potential threats to these services. The cross-functional Crisis Management Teams in place across our national footprint enhance coordination and response activities during crisis events. These teams provide a command-and-control structure that allows management to gather and report information about crisis events, for the teams to escalate decision-making as needed, and to facilitate resource allocation. BC/DR activities are visible across all major aspects of our company.We have developed numerous plans to recover critical functions. Business functions have implemented strategies and procedures that not only support routine operations, but also help the function continue to operate in the event of a disaster. Robust operational strategies are at the core of our ability to provide reliable and resilient services. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 8 verizon Network Operations - Our wireless network is resilient by design The Verizon Wireless network operations philosophy is driven by the desire to provide our customers with an extremely high level of service. Verizon Wireless strives to deliver superior service based on our design philosophy, which includes redundancy on critical paths and components so that a potential failure of a network component does not significantly affect our customers. Our wireless services are provided through a large and sophisticated national network of 137 Mobile Switching Centers (MSCs) and Data Centers throughout our service areas. We will continue to invest in our network to support our customers. The wireless voice and data switching networks are designed to provide continuous service to the customer. The communications between our internal switches and external networks such as the Public Switched Telephone Network (PSTN) and the Internet are also designed to reduce the possibility of interrupted communications. The use of battery and generator backup systems in critical locations also serves to minimize the risk of a disruption, if commercial power is lost. Our design concept extends from our equipment and technology capabilities to our business procedures. These procedures include frequent and thorough preventive maintenance, real-time monitoring of all key system components, the 24x7x365 availability of trained maintenance personnel to repair or resolve critical failures should they arise, and wide deployment of these personnel and spare parts to permit rapid response and restoration of service. Our most critical recovery assets are the thousands of highly-trained and experienced network technicians who have repeatedly proven their ability to respond,troubleshoot problems, and restore service to our customers during emergency situations. 1. Describe your overall approach to network hardening, including physical security for exposed assets, redundant links to cell sites, and internet- initiated threats. Verizon's Response Monitoring, maintenance, and restoration of wireless services Service protection and restoration strategies are an integral part of Verizon Wireless network management and operations. We have two Network Operations Centers (NOCs), one located in New Jersey and another in Texas,that monitor all facilities, cell sites and switches across Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 9 verizon our nationwide network.These NOCs are staffed 24x7x365 with experienced personnel who work closely with our regional field operations teams and with our vendors to coordinate and expedite the restoration of service in the event of outages. Each NOC receives alarms or other indicators that help troubleshoot problems in the network, and that provide technicians with key information to analyze and maintain network integrity. The NOC technicians work with the field operation managers, and personnel are dispatched to the affected site as needed.An inventory of standard spare parts and repair equipment is available to technicians in all of our central network locations. We also have standing agreements with our critical vendors to get 24x7 support from their engineering personnel and obtain replacement equipment if required. Verizon also maintains a monitoring center for cyber related threats. Strategy for continued service to Mobile Switching Centers Mobile Switching Centers are an important part of our national wireless network, and we continue to add them to our network as we grow. We have 137 MSCs strategically distributed across the country to meet the needs of our customers. Our teams monitor the loading of the switching and data systems to maintain an optimum capacity and service level.One goal of this is to reduce the impact of a disaster to any one MSC. Available capacity in neighboring MSCs could be utilized in the event of a serious disaster. In addition to redundancy in the equipment and circuitry, each MSC is protected by automatic power backup systems, by automatic fire detection and suppression systems, and by physical security systems and alarms. MSC buildings have restricted access to prevent entry by unauthorized personnel. The building structure itself is designed to provide protection for the systems and services located inside. In each MSC,network operations personnel routinely backup system data for the switch itself and the peripheral systems. Automated backup routines are supplemented with scheduled manual backup routines and off-site storage of critical data. A disaster recovery plan has been developed for each MSC, which addresses the recovery of the systems,services and personnel.These plans are updated at least annually. Exercises are conducted at least annually to confirm that these plans can be implemented as expected and to continually increase the readiness of the network teams to respond to an actual disaster. These exercises focus on disasters that may impact us or our customers. Strategy for continued service to cell sites We have thousands of cell sites across our nationwide network to provide the desired level of customer service, both in terms of capacity and quality of Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 10 verizon service. Despite the large number of sites, the loss of a single cell site is still a serious situation. We take extra precautions to protect and keep cell sites operational. Cell site operations are protected in many ways, including redundancy in the equipment, automatic power backup systems, automatic fire detection systems,and by physical security systems and alarms.Through arrangements with our vendors, any major components of a cell site, up to and including the building and tower, becomes an immediate priority restoration effort on the part of both Verizon Wireless and our vendors. Cell site equipment has sophisticated diagnostics that can instantly determine if a problem occurs at the site. These diagnostic alarms are transmitted to the MSC, which is monitored by regional field operations teams,and the NOC.Cell sites are outfitted with backup batteries,and in most cases backup generators in case of commercial power loss. We maintain and utilize portable cell sites referred to as Cells-on-Wheels (COWs) and Cell-on-Light-Trucks (COLTs), which are fully functional generator-powered cell sites that can replace or enhance network coverage and capacity in a given area. They can accommodate both voice and data services, and can be used for emergency situations. For example, they can be used to enhance communications between firefighters when they are fighting a fire in a remote wilderness area. These portable cell sites are strategically located throughout our network coverage areas and may be deployed to an area that is affected by a weather-related or other disaster. Backup power strategy for the wireless network Verizon Wireless purchases power from electric companies for the day-to- day power requirements of our network infrastructure. If commercial power is lost, we have implemented backup power systems for all of the critical equipment and infrastructure in our wireless network. This is accomplished by installing large banks of backup batteries in our MSCs and Data Centers,and these are supported by permanent backup generators. We have arrangements with our fuel suppliers to refill our fuel tanks as needed, allowing our systems to operate until commercial power is restored. The cell sites are also equipped with batteries, and most sites also have permanent generators which turn-on automatically if commercial power is lost.The company also owns a large supply of portable generators that can be deployed to provide emergency power during extended power outages to those cell sites without permanent generators. Our MSC, Data Center, and cell site generators are tested regularly to ensure that they are functioning properly. Both the batteries and generators are regularly put through rigorous load tests to ensure that they can support the Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 11 verizon needs of the network in the event of a commercial power disruption. Circuit diversity strategy for the wireless network Our wireless network is comprised of numerous components that are connected using a mixture of fiber optic and high bandwidth telecommunication circuits. We support many of our critical network locations with diverse circuits, network technologies, and alternate local telecom carriers. The impact of a severed fiber optic cable or a faulty data circuit is minimized by this diversity in our telecommunications connectivity. Information Technology- Disaster Recovery Planning The Information Technology (IT) team for Verizon Wireless manages the technology that supports internal business functions. For example this technology helps internal users respond to customer needs, streamline internal and external communications,and automate many of our high volume activities. Many of these technologies are integral to our daily operations. Our IT Disaster Recovery team focuses its efforts on mission critical applications and systems, many of which support customer transactions. System engineers for these applications and their supporting technologies emphasize redundancy, geographic diversity, and heightened security to safeguard these systems from an unexpected interruption or disaster. Data Center Strategy Mission critical applications are maintained in a secure data center environment. Our major data centers are protected by automatic fire detection and suppression systems, and by physical security systems and alarms. The data centers have strictly limited access to prevent entry by unauthorized personnel. Only a small number of authorized employees are permitted to access these data centers, and the buildings are monitored by security guards and camera systems to provide a high level of protection to the systems and services located there. All data centers are backed up by both battery and permanent generator systems which are designed to support the data center for extended timeframes in the event commercial power is disrupted. These systems are tested regularly to ensure that they will provide power when needed. Data Backup Strategy In each of the Data Centers that house mission critical applications, a significant amount of resources are put into our data back-up and restoration capabilities. Ensuring the availability and security of critical historic data is part of daily operations, and our back-up procedures include internal and off- site rotation of electronic files. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 12 verizon 2. What are your greatest challenges in terms of recovery in the event of extensive damage throughout an extended area, and how do you address them? Verizon's Response In our experience the primary challenge in the event of extensive damage throughout an extended area is the disruption of electric power. We address this by investing in backup power sources including backup batteries,and both permanent and portable generators. Recovery Plans and Tests The IT Disaster Recovery team develops tests and maintains disaster recovery plans for mission critical applications in the data centers. Exercises are scheduled at least annually to confirm that the applications can be restored properly,that all interfaces are accessible, and timeframes are met. Surprise simulation drills are also conducted to enhance the preparedness of the recovery teams. Customer Service - Answering the call for operational resilience Providing industry leading customer service is an important way for us to understand our customer's expectations, assist with questions, and ensure satisfaction with the services we provide. We continue to invest in our ability to provide excellent customer service, whether the customer contacts us during routine operations or in the midst of a hurricane. Our customer service operations are designed to be resilient. The contact centers are equipped to adapt to changes in customer call volumes,call types, or other circumstances so that they meet service quality targets. Customers are also provided with many different ways to interact with us. For example, customers can gather information about their accounts using our website and other self-service tools if these are most convenient for them. Call routing between multiple locations Our customer service team operates multiple contact centers located across the United States. Our teams can redirect calls between these locations to provide the best service possible and to optimize the skills of our personnel. This operational strategy is a valuable asset during times of crisis, since it helps minimize the customer impact from a disaster that may affect one location. For example, if one contact center needs to close due to a threatening major storm in the area, that center can redirect its calls to an alternate center in an unaffected part of the country. Our national operations infrastructure is a benefit for our customers since it limits the likelihood that any one event will cause a significant impact to our customer service operations. Contact center infrastructure Utah Solicitation Number w CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 13 verizon We pay particular attention to the design of our contact centers, not only to make them a safe and enjoyable workplace for our employees, but also to minimize the risk of a disruption.These efforts include special security access to the building, including security guards, camera systems, and lighting systems. The communications equipment is maintained in a secure and environmentally controlled computer room, which is supported by both backup batteries and generator power. Recovery Plans and Tests Our customer care teams work closely to monitor service levels, and the need to redirect calls to an alternate contact center.We have documented many of these routing patterns in our recovery plans to streamline our ability to activate the technology in the event of an interruption,and to send calls to the teams that are best equipped to help the customer. 3. Describe the types and amounts of back-up batteries, generators, COWs/GOATs and other deployable assetsyou maintain, and how longaperiod of disruption you P anticipate in your planning. Verizon's Response Since the beginning, Verizon has worked closely with first responders, our customers, and our communities to provide support and wireless solutions when they are needed most - during an emergency/extreme weather conditions.With threats of hurricanes, tornadoes, wildfires and other natural disasters always a possibility, customers rely on us to keep them connected and productive,especially when the unexpected happens. We provide support in a variety of ways, often lending wireless voice and data devices to first responders and emergency personnel.We built a Public Safety Private Core to support public safety, especially during times of high data traffic. And when disaster strikes, we coordinate with first responders and can mobilize charging stations, special equipment, emergency vehicles and more to support local,state and federal agencies across the U.S. We also deploy Wireless Emergency Communication Centers (WECCs) into disaster zones, providing a safe place where impacted members of the community can charge their phones, make a free call, or access the Internet. We also have hundreds of portable assets located across the country that enable our teams to enhance or restore network coverage and capacity in emergency situations. There are many types of assets and innovative solutions, such as: ✓ Cell-on-Wheels (COW) ✓ Cell-on-Light-Truck (COLT) Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 14 verizon ✓ Repeater-on-a-Trailer (RAT) ✓ Tower-on-Wheels (TOW) ✓ HVAC on Roadside Equipment (HORSE) ✓ Generator on a Trailer(GOAT) ✓ Repeater on a Trailer(RAT) ✓ Pico cell on a Trailer(SPOT) ✓ Cell Repeater on Wheels (CROW) We also continue to design and deploy innovative portable solutions that provide our personnel, first responders, and our customers with options that extend wireless coverage into areas of need.Many of these solutions leverage technologies ranging from lightweight suitcase-sized cell sites, to trailer- based solutions, and Unmanned Aerial Vehicle (UAV) assets. We invest billions of dollars in our network every year-more than 5126 billion since 2000. These investments include hardening our network from top to bottom - from switching centers to cell sites. For example: ✓ Our sub-zero switches are built in places like Minneapolis, where snow and ice are the biggest weather threats to our facilities. Reinforced roofing, specialized entranceways, thicker insulation and fiber buried to a much deeper level are key characteristics in this weather-fortified building.When ice melts,we have aquadams,which, when deployed extend 500 feet around the perimeter of a switch location and when filled with water act as a barrier to flood waters to protect the building. ✓ Throughout Florida, an area known for hurricane activity, "Super Switches" are built to withstand Category 5 hurricane winds. These switch locations boast tilt wall block construction built of concrete and rebar and - because of possible flooding- fiber enters the facility in two distinct locations to ensure additional redundancy. Additionally,because commercial power loss is often associated with hurricanes and tropical storms, the Florida Super Switches have dual on-site generators and HVAC systems. The switch facilities also serve as emergency operation centers when hurricanes or other emergencies arise. ✓ Along the east coast, flooding is a significant issue when tropical storms and hurricanes threaten. So Verizon has built cell towers on stilts and elevated platforms. Base stations that house the majority of a cell tower's equipment including its power, generators, cooling Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 15 verizon systems and transport interface, are elevated from ground level so if flood waters reach the tower, the equipment is safe, dry and able to perform. ✓ Because earthquakes cause lateral and vertical movements, the switch location in California is designed to withstand likely seismic movement patterns. Steel frame walls, suspended ceilings and extra bracing throughout for on-site generators, fire suppression agent tanks and battery racks keep this building standing. Exterior generators are integrally mounted to their fuel tanks to prevent severance of buried lines and subsequent fuel spills. ✓ We own a fleet of portable emergency equipment that can be deployed quickly to keep customers connected or restore damaged connections as soon as possible. — In the heartland, tornados often threaten equipment that is stored outdoors as most of Verizon's mobile equipment is. In Kansas, however, mobile assets are safely stored 60 feet underground in a 20,000 square foot cave, which provides safe and convenient storage for emergency assets including portable COWs, COLTs, HORSEs, GOATs, RATs and CROWs. Being crisis-ready is paramount to Verizon, and we are committed to supporting those who need us most when they need us most. During an emergency, first responders rely on wireless service more than ever to coordinate efforts in the face of fires, floods, snow and wind storms, earthquakes, tornados, or hurricanes. The following are examples of how we have responded to natural disasters and kept first responders,government agencies and customers connected. Fires and Extreme Heat: Throughout November and December 2017, wildfires raged in Southern California. We loaned over 130 wireless devices to emergency response organizations supporting the Southern California wildfires. We added capacity to cell sites near Lake Cachuma to handle increased network traffic while the Cal Fire incident command center was operational. Displaced residents were welcome to use our cell phone charging stations and Internet- connected laptops at the UC Santa Barbara and Ventura County Fairgrounds evacuation centers. Our Verizon's Response Teams were on site providing assistance. In October 2017,as wildfires broke out across Napa,Sonoma and Mendocino Counties in California, for some impacted sites, Verizon utilized temporary microwave technology to provide connectivity to the network. Our Network team refueled generators at cell sites and kept them running until commercial Utah Solicitation Number#C118012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 16 verizon power was restored.We supported first responders and government officials with recovery efforts, as well as those in the community who needed assistance. Verizon deployed a COW to provide coverage to the Sonoma County Fairgrounds evacuation shelter in Santa Rosa. A Disaster Response Trailer (DRT) was deployed at Kaiser Permanente Hospital in Napa, with Internet access, laptop computers,phones and a wireless charging station for public use. Additional wireless connectivity to support emergency personnel was added to the Sonoma County emergency operations center (EOC), Sonoma County Sheriff's office, Napa County Sherriff's office, the Cal Fire base camp in Napa and the City of Santa Rosa EOC. In July 2017, as wildfires burned through the dry terrain in western US states, Verizon responded with critical communications to support the 8,000+ firefighters and first responders on the ground. During an emergency, first responders rely on wireless service more than ever to coordinate efforts and we are there to support those first responders and the communities they serve. In California, we brought satellite communications service to a remote area where the Schaeffer Fire burned in Sequoia National Forest, 17 miles north of Kernville in Kern County, CA. The US Forest Service Incident Management Team requested assistance for the fire base camp located at Black Rock Visitor center. We provided two satellite communications solutions to provide 4G LTE service: a SPOT includes a 30-foot antenna mast with the satellite dish on top of the trailer and a portable mini-satellite dish with a 4G LTE eFemto cell. In addition, we responded to requests for communications assistance by loaning wireless devices and jetpacks (portable wireless hot spots) to first responders at the Winters Fire (Yolo County), Alamo Fire (San Luis Obispo County), Wall Fire (Butte County) and Whittier Fire (Santa Barbara). In Utah at Brian's Head Fire, we deployed a COW to the Brian's Head Fire command center and base camp near Panguitch, UT. The COW is a mobile cell site with multiple voice and data channels capable of processing thousands of calls and data transmissions simultaneously. The COW provides additional capacity for emergency crews accessing the Internet, sending text and video messages and making phone calls during disaster response efforts. The base camp needed critical communications services to support over 1,000 firefighting personnel. In Arizona, to assist the first responders and residents, we deployed multiple network repeaters that pick up a network signal, amplify it and point it to an area with weaker or no signal. In April 2017, a wildfire spread to more than 40,000 acres of the Coronado National Forrest,just South of Tucson, AZ. A crew of about 600 firefighters battled the Sawmill Fire as it spread,leaving over 100 people evacuated from Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 17 verizon their homes.As soon as we were contacted,our Verizon Crisis Response Team (VCRT) and Sales Operations organization shipped out Smartphones and tablets to emergency crews battling the blaze. Throughout the fall of 2016, as more than 30 wildfires burned in northern Georgia, eastern Tennessee, eastern Kentucky, the western Carolinas and parts of surrounding states, Verizon responded with assistance to firefighters, the U.S. Forest Service, support personnel and impacted residents.When the southern Appalachian wildfires ignited, Verizon Network teams immediately began monitoring network performance in affected areas to ensure residents and emergency crews could communicate. In addition to monitoring for sustained network performance, Verizon actively supported emergency responders by deploying two COLTs, which are temporary generator-powered mobile cell sites with multiple voice and data channels capable of processing thousands of calls and data transmissions simultaneously. These COLTs provided additional wireless capacity for emergency crews accessing the Internet, sending text and video messages and making phone calls during disaster response efforts. Our Network teams also deployed a COW and CROWs to keep emergency responders connected. To accompany this increased network capacity, Verizon delivered wireless phones and Internet hotspots for the Forest Service to use in its efforts, and set up charging stations at a fire department and two shelters in NC to help keep wireless equipment charged and people connected. During the summer of 2016, with fires raging and extreme heat in the West, Verizon engineers had portable cooling units staged for deployment to sites to ensure our network equipment - vital to connecting customers to friends, family and emergency personnel - continues to maintain high performance as temperatures soared. In areas where the wildfires ravaged large swaths of land, Verizon's back-up generators and batteries kept cell sites online and performing well. Tornadoes: In April 2017, VCRT took to the road to support relief services in East Texas after four tornadoes ripped through Van Zandt and Henderson counties. One of these deadly tornadoes left a trail of damage spanning over 50 miles wide. The fatal storms left over 7,000 people without power. We sent a disaster relief trailer out to Canton,TX,where our employees set up charging stations, passed out water, and kept locals connected with phones, Jetpacks, and tablets. We also deployed Jetpacks and phones to local officials and first responders. In November 2016,tornadoes caused additional problems in Tennessee while emergency crews still battled wildfires. Tornadoes caused three cell sites to go out of service in Athens, TN, and our Network Team brought in a COW to provide coverage/increase capacity until the sites were back in service. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 18 verizon Hurricanes, Rain Storms and Floods: In May 2018, in response to severe flooding in the Ellicott City, MD area, Verizon deployed a SPOT, which is a stand-alone cell site delivering LTE and voice services that are powered with a generator and rely on satellite connection so no wired connections are required to add wireless coverage and capacity; delivered portable Wi-Fi hotspots for public safety agencies for additional connectivity; and provided a charging tent for first responders and the public. In September 2017, Hurricane Irma left devastation behind as it traveled through the Southeast.Our network team staffed our command centers 24x7 and was in contact with federal, state and local emergency management teams to coordinate communication needs and efforts with them. Our mobile equipment fleet was deployed throughout Florida. Hundreds of portable generators were in use. We deployed two SPOTs in the Keys to assist the Florida Department of Law Enforcement with their recovery operations. Also deployed to the Keys were: a Tactical Command Trailer,which is a completely self-sufficient trailer that provides support to government agencies and can function successfully on deployments as short as a day or as long as several months; a Mobile Command Center, which helps provide support to rebuild network infrastructure and also provide support to government agencies; a Gooseneck Trailer, equipped with connectivity, 5 mobile workstations and an inflatable shelter; a Big Red, a big rig equipped with connectivity, 24 mobile workstations; and a Wireless Emergency Communication Center, which is a generator-powered mobile unit that provides device charging, computer workstations and wireless phones, tablets and other devices enabling members of the community to contact friends and family. Just like our network engineers, our Operations, IT and Retail teams also worked nonstop to reopen our stores. Generators were deployed to locations without power and Stores on Wheels to locations with significant damage. More than 90 percent of our company-owned retail locations in Florida were open for business to serve the needs of all those in the community. Additionally, two WECCs were deployed in Naples near the areas hardest hit by the storm. Also in September 2017, Hurricane Maria became the worst natural disaster in the history of Puerto Rico. We pledged grants of $5 million to fund Hurricane Maria relief efforts in Puerto Rico and the U.S. Virgin Islands. Verizon engineers were on the ground for weeks assisting our roaming partners on the islands, offering support to carriers and coordinating with federal agencies. We provided portable equipment, including generators, mobile cell sites and antennas, to our roaming partners, Claro and Open Mobile. We donated a generator to the University of Puerto Rico. And we donated 44 laptops to help local regulators bring Internet access to residents allowing them to apply for aid and communicate with friends and loved ones. The donation doubled the number of Internet access locations available to Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 19 verizon residents. In August 2017,when Hurricane Harvey made landfall in Texas,we already had teams and equipment deployed, including COWs, COLTS and mobile connection rigs and staffing shelters in Houston, Dallas and San Antonio to assist first responders and displaced residents with mobile charging, Internet access and other communications needs. Three COWs, one located in northeast Houston and two in Beaumont, several CROWs, used in Corpus Christi and near Beaumont, and microwave systems communicating between cell sites in Corpus Christi to the switching center,ensured Verizon customers and emergency management teams stayed connected. In-building solutions reinforced coverage at the command centers of several leading government agencies. In April 2017,the Red Cross reached out to Verizon for assistance supporting multiple Disaster Relief Operations (DRO) centers in Oklahoma. Heavy rain and thunderstorms led to flooding, road and bridge closures, and residential damage across multiple cities. We provided Jetpacks and Smartphones to enable connectivity between the multiple DROs spread across Northeast Oklahoma. In February 2017, at least 188,000 people from several cities and counties in Northern California were evacuated due to severe erosion on the emergency spillway at Lake Oroville. California Governor Jerry Brown issued a state emergency as the potential failure of Lake Oroville's emergency spillway would have been "potentially catastrophic". To help customers stay connected, a Disaster Recovery Trailer with Internet access and charging stations was deployed to the Silver Dollar Fairgrounds in Chico,CA. Our Crisis Response Team quickly deployed COLT and GOAT network elements at the request of the Department of Water Resources and we also provided California Fire with five phones and five jetpacks. In October 2016, Hurricane Matthew unleashed its wrath throughout the Southeast. To help victims of the hurricane more easily reach family, friends and other important contacts, Verizon deployed WECCs near the areas hardest hit by the storm in Georgia and South Carolina.WECCs are generator- powered mobile units that have device charging and computer workstations, and wireless phones, tablets and other devices. Also available at the WECCs were teams of technicians who conducted troubleshooting and charged up wireless phone batteries that survived the storm or had lost power. In August 2016, thousands of people were displaced by unprecedented flooding in Baton Rouge, LA. Verizon employees from across the country arrived to assist customers throughout southern Louisiana: they set up emergency communications centers that offered free calling, Internet service and charging stations for our customers and other residents; more than 400 phones and hotspots were deployed for volunteer and first responders;retail Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 20 verizon employees from other markets arrived to assist in store locations;and a store on wheels opened in the Denham Springs area because our permanent location was destroyed. Our wireline and wireless network teams, sometimes using boats to reach flooded sites, quickly deployed 18-wheeler rigs to provide communication relief, CROWs, COLTs and GOATs to keep customers connected. In June 2016, historic flooding hit many counties in West Virginia. To help storm victims more easily reach family,friends and other important contacts, a WECC was deployed just north of Charleston,WV,near the areas hardest hit by the storm.This 35-foot trailer comes equipped with 50 charging ports that enable community members to charge their wireless devices despite power outages or residential displacement.Nine sit-down stations are also available and equipped with Internet connectivity and cell phones to enable residents in storm-stricken areas to call loved ones and take care of personal business. Two external LCD screens and satellite connections enable the center to stream weather information and emergency response information to residents. 4. Also describe how your organization would continue to function in the event of a widespread environmental or health threat that would require most citizens to remain at home. Verizon's Response We have created a cross-functional pandemic planning team led by the Business Continuity/Disaster Recovery department. Utilizing information and guidance from organizations including the World Health Organization (WHO),Centers for Disease Control and Prevention(CDC),Federal-and State- level Departments of Health and external medical experts, a pandemic action plan was developed for us based on projected risks and potential impact to our employees, customers, vendors and key stakeholders. Our Pandemic Action Plan includes pre-pandemic preparations, initial responses upon pandemic declaration,and full response once our employees or operations are impacted. Critical preparation steps have been completed, including: review of network capacity, confirmation of employee telecommuting capability and stockpiling safety supplies. Our Crisis Management Teams across the United States have been briefed on the plan and have conducted exercises to heighten awareness and response capabilities. 3. 5G Cellular Services Describe your deployment plans for 5G network coverage across the U.S. Verizon's Response Verizon's network legacy is rooted in being the first to deliver to customers Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 21 verizon the next-generation of wireless technology, coast to coast, before any other carrier. With the fifth generation (5G) of wireless technology, Verizon is once again poised to usher in a new era of network technology. 5G will deliver enhanced fixed and mobile broadband, low-latency services and massive scale for loT,which will transform all industries. 5G won't be a wireless"evolution," with better speeds and feeds, but a true revolution changing the way we work and interact: this means more connected services and devices, and higher broadband capacity that can benefit our entire society. We are committed to developing and deploying 5G wireless technology. Collaborating with Verizon's 5G Technology Forum (5GTF) partners, we are working to ensure the aggressive pace of innovation, standards development and appropriate requirements for this next generation of wireless technology. We are conducting multiple pre-commercial fixed wireless broadband trials on millimeter wave spectrum - this is an important step in commercializing gigabit broadband service to offices and homes via a wireless 5G connection. The trials are providing us with valuable insights for our commercial deployments. During our testing process, we have validated numerous 5G technology enablers, such as wide bandwidth operation of several hundred MHz in size, multiple antenna array processing, and carrier aggregation capabilities that are substantially different from 4G.5G will combine existing technologies with next-generation radio access advances to deliver new and highly-robust customer experiences. We intend to be the first company to deploy a 5G fixed wireless broadband network in the U.S., anticipating a limited launch in 2018, with 5G service debuting in Los Angeles, CA, Houston, TX,Sacramento, CA,and Indianapolis, IN. 1. Expected Role of 5G in your overall network architecture. We would like to understand where 5G "fits" in your overall network strategy.For example, do you see 5G as: a. A wholesale upgrade for 4G LTE services in the wide area, Verizon's Response Verizon continues to make considerable investments and improvements to the 4G LTE network in addition to the industry-leading work being done with 5G New Radio (NR). 5G will be the first technology that does not displace its predecessor. b. A high-capacity local distribution solution for a 4G wide area network, Verizon's Response Although 5G NR offers the ability to provide solutions for both fixed and mobile applications, Verizon has made a considerable commitment to purchase large amounts of fiber backhaul for cellular base stations. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 22 verizon c. Some combination of the two, Verizon's Response Verizon continues to make considerable investments and improvements to the 4G LTE network in addition to the industry-leading work being done with 5G NR. 5G will be the first technology that does not displace its predecessor. d. A fixed wireless solution for business or residential Internet access,or Verizon's Response 5G NR offers the ability to provide comprehensive cellular solutions for both fixed and mobile applications. e. Something else entirely? Verizon's Response See above. 2. Please provide the fundamental strategy you are following for deploying 5G technologies going forward. Verizon's Response Millimeter (mm) wave spectrum is fundamental to 5G NR performance, and Verizon is currently in the process of building out a dense infrastructure using our current licenses as quickly as possible to serve our customers. The investment is significant in respect to both time and costs which is why Verizon began the 5G journey years ago. 3. Timetable and total percent of 5G coverage in each state. Verizon's Response The deployment is very fluid and depends on a variety of variables. The coverage and projections change daily as Verizon works feverishly to extend the network in multiple areas. 4. Proposed Channel Sizes (in MHz) for macro area and small cell deployments Verizon's Response Release 15 of the 3GPP specification currently allows for channel sizes up to 400MHz. However, the process of engineering a cellular base station is extremely complicated and relies on a variety of factors unique to each location. As a result, channel sizes will vary. Utah Solicitation Number#018012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 23 verizon 5. Frequency Band(s) to be used and primary applications foreach. Verizon's Response Verizon is currently focused on applying owned spectrum licenses(28GHz and 39GHz) for our 5G NR rollout. 6. Pricing Model: Will 5G usage be metered and priced the same rates as 4G voice and data usage or will premium pricing be applied? Verizon's Response Verizon is currently exploring various pricing models for 5G. Because 5G is a transformational technology, the way it is priced (similar to the way it will be used) may require a different approach than traditional cellular technologies have in the past. 4. VoLTE and Wideband Cellular Voice Services Describe you plans for Voice over LTE (VoLTE) and Wideband voice services Verizon's Response VoLTE is and will continue to be Verizon's preferred voice solution. Once the 2G 3G sunset occurs,VoLTE on 4G and 5G will be the only p ath. 1. Current level of VoLTE deployment and ongoing plans Verizon's Response VoLTE is a part of Verizon's 4G LTE platform and is available wherever LTE service is available. 2. Wideband Voice (AMR-WB)Availability Verizon's Response HD Voice (AMR-WB) and Video calling are available with Verizon service but are dependent on smartphone capabilities. 3. User device availability. Verizon's Response Verizon has a growing line-up of HD Voice-enabled devices. For a list of HD Voice-enabled devices, please visit www.verizonwireless.com/advancedcalling. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 24 verizon 4. Wideband Voice Interoperability: - Between Mobile Carriers Verizon's Response HD Voice and Video Calling are only available when both parties use HD Voice- enabled phones provisioned with Verizon HD Voice. Both parties must be connected to Verizon's 4G LTE network. - Mobile Carrier-to-PBX/UC Platform (i.e. compatibility with wideband voice devices using G.722 or other wideband codecs) Verizon's Response At this time,HD Voice does not offer interoperability with an organization's IP PBX systems. 5. Circuit Switched Fallback Included? Verizon's Response Verizon continues to support devices that allow for circuit switched fallback through December 31,2019.Verizon ceased activation of new services using those devices on June 30, 2018. Like for like device swaps will be maintained through June 30,2019. 6. Describe your overall pricing model for VoLTE services (e.g. Will wideband voice be offered at the same price as existing voice callingservices?). Verizon's Response While HD Voice is available at no additional charge, both HD Voice and the voice portion of Video calls are billed according to a customer's existing voice calling plan. Video calls also incur data usage when not connected to Wi-Fi. 7. As "voice" has essentially becomes additional "data traffic" with VoLTE, indicate the likelihood you will be offering internet-like all-data plans that support all traffic types as opposed to plans that distinguish voice, data and text services. Verizon's Response Verizon does not currently classify HD Voice as "data traffic." Verizon's HD Voice is measured by the customer's minutes of use. Verizon does not have plans to offer internet-like all-data plans that support all traffic types as opposed to plans that distinguish voice, data, and text services at this time. 5. IoT Cellular Network Services Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 25 verizon Describe what you currently have and plan to introduce in the way of network services specifically geared toward Internet of Things (loT) applications. Verizon's Response Verizon has the Machine to Machine(M2M)and Internet of Things(loT)resources that can help you transform your business operations with a connected ecosystem of M2M and machine-to-human interactions. Smart devices can enhance your delivery of goods and services, help you manage your workforce more effectively and help save more of the world's precious natural resources. IoT can help you solve the challenges of providing more services to your customers without increasing costs. loT can help make your operations safer for your employees, help you manage regulatory compliance and help you manage and protect remote assets. The key ingredients for loT - machine to machine enabled by network connectivity, cloud,security, and network infrastructure- have existed for decades.Still, using loT as a normal part of your everyday operations requires hard work and a clear plan. Verizon has more than a dozen years of experience in connected solutions. We manage millions of connected devices and we have invested in building an unparalleled base of expertise and technology. We offer you all the pieces of the puzzle you need to realize the full benefits of loT while mitigating the risk of deploying IoT solutions. Verizon can help your organization outpace the competition with loT: ✓ We offer 4G LTE-equipped routers and wireless broadband plans to back up your office, retail or remote locations to protect you against costly outages ✓ Our Mobile solutions and 4G LTE help you expand capabilities with your interactive kiosks, digital signage,and 4G LTE equipped tablets ✓ We have a broad range of certified 4G/3G/2G routers to support wireless deployments ✓ Our My Business online resource helps you manage your loT deployments quickly Wireless connectivity is just one part of a successful loT solution. Global networking, security, cloud, and a broad ecosystem of partners are an integral part of launching loT quickly and securely.Verizon has one of the world's largest IP networks-enabling you to integrate loT solutions into a global network. Verizon is recognized as a global leader in security and offers a wide range of professional and consulting services.Our team of IT cloud experts can help you capture and manage the data from your loT devices. Our partners can help you develop specialized hardware, software and services to get your loT projects going rapidly. From 4G LTE networks to global IP networks and end-to-end management and security support to industry specific loT solutions,Verizon can help you rapidly obtain the benefits of loT to grow your business and outpace your competition. Self-Service Online Resource for M2M Devices When organizations rely on data from remote assets, connectivity management Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 26 verizon becomes mission-critical. M2M/loT administrators need to take devices in and out of service according to business need, ensure devices connect and transmit data properly and monitor the costs of remote data acquisition. ThingSpace Manage is a self-service online resource that provides specialized features to track, monitor and control the connectivity and usage of 2G, 3G, and 4G M2M devices. Our partners and enterprise customers access ThingSpace Manage through a link in My Business. ThingSpace Manage: ✓ Allows you to configure alerts to prevent overages ✓ Provides the ability to name devices and assign other custom properties ✓ Provides near real-time connectivity status and usage information ✓ Tracks and monitors devices by IP address, custom properties, and many other attributes ✓ Provides configurable reports and a graphical dashboard 1. List all loT-Focused Transport Services (e.g. NB-loT, LTE Cat Ml, etc.) Offered and Planned Verizon's Response ✓ Currently Offered: LTE and Cat M1 ✓ Verizon has plans to support all major loT-Focused Transport Services, including NB-IoT 2. Performance Expectations (For each service offered): - Uplink/Downlink Data Rates (Peak, Sustained, Cell Edge) Verizon's Response 4G ✓ LTE Cat-1: For fixed LTE, UL 5Mbs and DL 10Mbs ✓ Cat-M1:Currently for fixed Cat-M1 UL 375kbps and DL 300kbps;and expected for 2019, UL 1000kbps and DL 600kbps (For Sensor Data). 5G ✓ For fixed 5G, the standards target will be less than or equal to GIGE UL/DL (Pending our current 28 and 39Ghz trials). Note: The rates reflected above are Peak rates. These targets are subject to change. - Maximum Transmission Range Verizon's Response Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 27 verizon 4G ✓ LTE Cat-1: In lieu of offering theoretical values and/or arithmetic means,Verizon will provide comprehensive values by region to target meaningful information at a later date (For the RFI, varies: 5 Miles in rural macro to 1 SF block for small cell (low power)). ✓ Cat-M1: In lieu of offering theoretical values and/or arithmetic means,Verizon will provide comprehensive values by region to target meaningful information at a later date (For the RFI,5 Miles+-use case will determine. Low data rate with higher transmissions may increase the range from typical use case on LTE). 5G: For fixed 5G, density is the key to deployment. For example, in a 4G deployment for LA County CA, we would need 1000 antennas. For 5G, we would need 10x, or, 10000 antennas (A mix of small cell and tower antennas). - Expected Latency Verizon's Response 4G ✓ LTE Cat-1: In lieu of offering theoretical values and/or arithmetic means, Verizon will provide comprehensive values by region to target meaningful information at a later date (For the RFI, 20-40ms (can increase based on system design)). V Cat-Ml: In lieu of offering theoretical values and/or arithmetic means, Verizon will provide comprehensive values by region to target meaningful information at a later date (For the RFI, 20-40ms (can increase based on system design)). 5G: Verizon currently testing Fixed 5G in several market. In lieu of offering h t eoretical values and/or arithmetic means, Verizon will provide comprehensive values by region to target meaningful information at a later date (For the RFI, 4ms max. Also specs for sub 10ms for ultra-reliable low latency communications are in place). - Frequency Band(s) Employed Verizon's Response Bands 2 (PCS), 4(AWS-1), 5 (850), 10 (AWS-1, AWS-3), 13 (750), 66 (AWS-1, AWS-3, AWS-4) with plans for LAA, CBRS,and 5G mmWave frequencies. 3. General Deployment Plans and Targeted Availability Verizon's Response 4G ✓ LTE Cat-1: Deployed Utah Solicitation Number#018012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 28 verizon ✓ Cat-M1: Deployed ✓ Narrowband loT: Roadmap 5G: Fixed 5G commercial deployments are planned for 2018 to 2021 using 28 and 39Ghz spectrum. LTE CAT-M1 By combining both device and network features, Long Term Evolution (LTE) Category M1 (Cat-Ml) is the choice for Internet of Things (loT) applications requiring long battery life, low cost, lower data speeds, extended outdoor coverage, and improved in-building penetration. Verizon maintains a strong leadership position in loT technology and solutions with a history of firsts, including the first deployment of 4G LTE, LTE Cat-1 and now LTE Cat-M1. Our commercial 4G LTE Cat-M1 network spans 2.4 million square miles. This includes all coverage in the continental U.S., Alaska and Hawaii but excludes our LTE Rural America (LRA) coverage [which may be added at a later date]. Currently, Cat-M1 is not supported while roaming on domestic or international partner networks. This is the first Cat-M1 network providing scale, coverage and security for customers seeking wireless access solutions for loT. Verizon's Cat-M1 network is built on a virtualized cloud environment that enables rapid and agile loT solution deployment and nationwide scaling aimed at increasing loT adoption for developers and businesses with new and more economical loT data plans. Cat-M1 supports data, SMS and Mobile Private Network in addition to basic broadband services (e.g., public IP access). A game-changer for the industry, Cat-M1 has a new class of LTE device ideal for applications like sensors.They require less power,offer extended battery life and support an array of use cases ranging from water meters to asset trackers to consumer electronics. In collaboration with industry-leading partners, Verizon has enabled an open ecosystem for Cat-M1 that includes infrastructure providers and manufacturers of chipsets,modules and devices. Verizon's Cat-M1 partners include industry leaders including Sequans, Telit, U-Blox, Sierra Wireless, Gemalto, Qualcomm Technologies, and Altair, who together with Verizon are solving for the next generation of loT use cases. LTE Cat-M1 Advantages: ✓ Cost-effective to deploy: The cost per unit for LTE Cat-M1 is similar or lower than 2G devices,delivering improved technology for a better price. Utah Solicitation Number#C118012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 29 verizon ✓ Better coverage: LTE Cat-M1 devices include special network features that help provide better coverage, giving you coverage in places previously unavailable. ✓ Better battery life: LTE Cat-M1 devices can reduce communication with the network and even go to sleep for extended periods of time, increasing battery life to up to 10 years, depending on your use case. 5G Technology Verizon's network legacy is rooted in being the first to deliver to customers the next-generation of wireless technology, coast to coast, before any other carrier. With the fifth generation (5G) of wireless technology, Verizon is once again poised to usher in a new era of network technology. 5G will deliver enhanced fixed and mobile broadband,low-latency services and massive scale for loT, which will transform all industries. 5G won't be a wireless"evolution," with better speeds and feeds, but a true revolution changing the way we work and interact: this means more connected services and devices, and higher broadband capacity that can benefit our entire society. We are committed to developing and deploying 5G wireless technology. Collaborating with Verizon's 5G Technology Forum (5GTF) partners, we are working to ensure the aggressive pace of innovation, standards development and appropriate requirements for this next generation of wireless technology. We are conducting multiple pre-commercial fixed wireless broadband trials on millimeter wave spectrum - this is an important step in commercializing gigabit broadband service to offices and homes via a wireless 5G connection. The trials provided us with valuable insights for our commercial deployments. During our testing process, we validated numerous 5G technology enablers, such as wide bandwidth operation of several hundred MHz in size, multiple antenna array processing, and carrier aggregation capabilities that are substantially different from 4G.5G combines existing technologies with next- generation radio access advances to deliver new and highly robust customer experiences. We were the first company to deploy a 5G fixed wireless broadband network in the U.S. 4. General Pricing Model(s) and Alignment To Minimize Cost with Specific Application Use Cases Verizon's Response Pricing models vary by product. Verizon's loT Cellular Services pricing is detailed in Attachment C. 6. RCS Cellular Messaging Services Describe your current and planned deployments of Rich Communications Service (RCS) Utah Solicitation Number#018012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 30 verizon service. 1. Planned/Deployed? Verizon's Response Verizon plans to launch RCS Services targeted 1Q2019. 2. Extent of Coverage Verizon's Response RCS messaging will be supported on Verizon's LTE network as well as over WiFi. 3. List of Features Offered Verizon's Response RCS features Verizon will support include: ✓ Typing indicator ✓ Read Receipt ✓ Open Group Chat ✓ Large File Transfer ✓ Network Message Storage 4. Supported devices Verizon's Response Verizon expects future 4G LTE Android devices to support RCS. In addition select existing devices will support RCS in the future. 5. Expectations for user adoption going forward Verizon's Response The default text messaging application provided with Verizon Wireless Android Smartphones will include support for RCS in the future. 7. Indoor Cellular Services Describe your primary strategies addressing coverage problems in indoor or other difficult to service locations, and the type of support you can provide to our buyers in addressing these issues. 1. General technology approaches(e.g. DAS,small cells,indoor repeaters,VoWiFi, Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 31 verizon etc.) for different environments (Small office, large office building, campus, sports arena,etc.) Verizon's Response Verizon employs all approaches available to resolve coverage and capacity limitations in challenging environments including DAS, small cells, repeaters, VoWiFi, Femto cells, as well as emerging technologies like CBRS. The application of alternative service methods is dependent on each specific application (i.e. number of customers affected, presence of local service, presence of customer data networks, etc...). 2. Process by which states request assistance with special coverage issues. Verizon's Response If you are receiving less than adequate reception in one of your buildings,your Verizon Account Manager can request a survey of your building to determine whether an in-building solution could improve your reception. If the survey request is approved, then upon its completion, your Account Manager can work with you to develop a price scheduled and scope of work for the procurement, installation, operation and maintenance of the in-building equipment. These terms would then be incorporated into a separate in- building addendum. It is important to note that it may be necessary for us to acquire necessary leases, permits or zoning changes, as well as comply with other requirements as may apply before implementing some in-building solutions. The cost and financing of in-building solutions is dependent upon several factors, including the complexity of the system, who pays for the solution, whether a dedicated cell site is necessary for the in-building system, any number of existing or future Verizon wireless lines associated with such a system, whether the space is publically or privately held, and the number of customers that the in-building system would support. Please note: You should not move or displace Verizon-owned equipment, cabling, assets, etc. from the premises without our written approval. We can also work with, or recommend, approved third-party in-building providers that can improve coverage in your buildings. 3. Availability of guidance regarding suitability of specific solutions to particular applications, known tradeoffs, regulatory issues (e.g. retransmission rights), and potential interference with existing Wi-Fi or other unlicensed networks in operation. Verizon's Response If your organization is having difficulty accessing the Verizon wireless Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 32 verizon network in a certain area, your Account Manager maybe able to arrange g g testing and evaluation of our signal strength. If we find a serious coverage issue in one of your locations,we can evaluate several alternatives that might improve your coverage. We may, for example, be able to: ✓ Redirect an antenna on a cell site; ✓ Adjust the power levels on cell site components to increase performance; or ✓ Evaluate the area for the location of a new cell site. We can also work with, or recommend, approved third-party in-building providers that can improve coverage in your buildings. It is important to understand that many factors, some beyond our reasonable control, can affect reception levels.We cannot,therefore,guarantee that any of these alternatives will be taken in your area or that, if taken, they will improve reception in your specific locations.While we do not typically charge for this testing service, it is subject to available resources. If an extensive site survey is required, such as for a multi-building campus,your organization may incur charges or be asked to sign a letter of intent. 4. Special support services regarding coverage problems that will be available to NASPO ValuePoint users under this contract Verizon's Response Verizon's Government Account Managers will be available to NASPO ValuePoint users under this contract to coordinate the diagnosis and correction of coverage problem as they arise. 8. Cellular Services on Unlicensed Bands Describe your overall plans for use of unlicensed frequency bands in providing your service, and how you intend to handle problems arising from customer private networks that are also using those channels. Verizon's Response LTE in Unlicensed Spectrum (LTE-U) and Migration to License Assisted Access (LAA) Wireless carriers typically rely on exclusively-licensed spectrum. However, LTE-U will use 4G LTE technology in unlicensed spectrum in conjunction with licensed spectrum, enabling wireless carriers to offer customers a more robust and seamless mobile broadband experience with faster download speeds. LTE-U will boost data throughput by enabling data (not just voice calls) to flow over the unlicensed 5 GHz band in conjunction with the wireless Utah Solicitation Number#018012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 33 verizon carrier's licensed spectrum. In 2014,Verizon formed the LTE-U Forum in cooperation with Nokia,Ericsson, Qualcomm and Samsung. The forum collaborates and creates technical specifications for operating LTE-U base stations and consumer devices on unlicensed frequencies in the 5 GHz band, as well as coexistence specifications. LTE-U extends the benefits of LTE and LTE Advanced to unlicensed spectrum, enabling mobile operators to utilize unlicensed frequencies efficiently and effectively. We plan an initial rollout of devices and equipment in 2H 2017. While LTE-U is pre-standards, it will support migration to the standards-based Licensed Assisted Access (LAA), expected to begin roll-out by 1H2018. LAA is the 3rd Generation Partnership Project's (3GPP) effort to standardize operation of LTE in the 5GHz unlicensed band,while coexisting with Wi-Fi.The coexistence mechanism, known as listen-before-talk (LBT), ensures fair spectrum sharing and allows coexistence with other Wi-Fi devices on the same band. LAA uses carrier aggregation in the downlink to combine LTE in unlicensed spectrum (5 GHz) with LTE in the licensed band. This aggregation of spectrum provides for a fatter pipe with faster data rates and more a responsive user experience. Citizens Broadband Radio Service In April 2016, the FCC finalized rules for Citizens Broadband Radio Service (CBRS) for shared commercial use of the 3550-3700 MHz band (3.5 GHz Band).. With dynamic spectrum sharing rules, CBRS offers 150 MHz of sparsely used spectrum in the 3.5 GHz band for LTE capacity expansion, enabling flexible approaches to indoor and outdoor mobile solutions. In May 2018, Verizon, Ericsson, Federated Wireless and Qualcomm Technologies, Inc., successfully tested 4G LTE technology over CBRS spectrum in Verizon's live commercial network in Florida. After successful initial trials in 2017 and ongoing work to advance the CBRS ecosystem in Verizon's lab in Texas, this real-world deployment marked the beginning of public access to the 150 MHz bandwidth of 3.5 GHz shared spectrum that until now had been used by the federal government for radar systems. The deployment in Florida used a combination of Verizon licensed AWS and 700 MHz spectrum aggregated with 50 MHz of CBRS band 48 spectrum. The combination of LTE Advanced features of multiple antennas, 256 QAM, and carrier aggregation across shared and licensed spectrum produced peak speeds of 790 Mbps. The deployments in Florida involved outdoor and in- building systems and marked the beginning of commercial deployment of LTE on CBRS spectrum. Devices that can access the CBRS spectrum are anticipated in 2018. Utah Solicitation Number•CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 34 verizon 1. Frequency bands being considered Verizon's Response The unlicensed 5 GHz in conjunction with the wireless carrier's licensed spectrum and the 3550-3700 MHz band (3.5 GHz Band). 2. Planned applications for each band (e.g. Macro network, small cells, VoWiFi,etc.) Verizon's Response Verizon will use unlicensed 5 GHz to provide customer with a more robust and seamless mobile broadband experience with faster download speeds. LTE-U will boost data throughput by enabling data (not just voice calls) to flow over the unlicensed 5 GHz band in conjunction with the wireless carrier's licensed spectrum. Verizon has tested outdoor and in-building system deployments in Florida on 3.5 GHz Band (CBRS spectrum). 3. What level of problems do you anticipate regarding interference problems created through your use of unlicensed channels that might be occupied by WLANs or other private wireless systems? Verizon's Response Listen-Before-Talk (LBT) algorithms are working well and have shown negligible impacts when sharing spectrum with WLAN services when field tested. 4. How will users buying under this contract be notified that a system using unlicensed frequencies will be deployed in their facility and what steps will you be taking to ensure against interference with existing networks using those same unlicensed bands (e.g. Wi-Fi, Other 2.4 G/5GHz deployments) Verizon's Response Radio deployments at customer locations are discussed and detailed in contractual agreements necessary for said deployments. Verizon does not deploy radios without customer consent and necessary logistical coordination. 9. Use of Wi-Fi in Cellular Services Describe how you use Voice/Data/Text over Wi-Fi, the nature of the Wi-Fi services you would use, how the decision is made to use Wi-Fi versus cellular, and the impact Wi-Fi use will have on billable traffic. Verizon's Response Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 35 verizon We provide the ability for devices to use Wi-Fi networks for calling, SMS and data: ✓ Wi-Fi calling ✓ SMS over Wi-Fi ✓ Data over Wi-Fi The decision to use Wi-Fi calling is customer initiated through their device. The impact that Wi-Fi use will have on billable traffic is described in answer number 4 below. 1. Do you offload traffic onto Wi-Fi Networks? Verizon's Response Verizon prefers to use the Verizon network first. With Verizon's network coverage, this provides the best customer experience, and allows our technical teams to help customers troubleshoot issues from end to end. In areas where coverage is an issue, and Wi-Fi is available, for mobile devices where the user has completed the configuration and has opted into Wi-Fi calling, Verizon supports establishing calls over Wi-Fi. The determination of whether network or Wi-Fi is used is based on signal quality metrics. 2. Indicate the approximate percentage of Wi-Fi usage for your total wireless network traffic over the following types of Wi-Fi networks: - Wi-Fi Networks built and maintained by you- Voice_% Data_% - Wi-Fi Networks from certified 3Id Party providers (e.g. Boingo, Cable Companies,etc.)- Voice % Data % - Customer Wi-Fi Networks- Voice_% Data_% - Any open and available Wi-Fi network- Voice_% Data_% Verizon's Response Exception with clarification.Verizon prefers to use the Verizon network first. With Verizon's network coverage,this provides the best customer experience, and allows our technical teams to help customers troubleshoot issues from end to end. In areas where coverage is an issue, and Wi-Fi is available, for mobile devices where the user has completed the configuration and has opted into Wi-Fi calling, Verizon supports establishing calls over Wi-Fi. The determination of whether network or Wi-Fi is used is based on signal quality metrics. 3. How is the service choice made to use cellular versus Wi-Fi, and which Wi-Fi network to choose if there are multiple options available? Utah Solicitation Number#018012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 36 verizon Verizon's Response It is the customer's responsibility to set up their device to select the Wi-Fi network they will connect to. Once connected, Verizon supports establishing calls over Wi-Fi. The determination of whether network or Wi-Fi is utilized is based on signal quality metrics. 4. Are any of the following traffic types sent over Wi-Fi charged against the user's service plan? - Voice? - Data? - Text(SMS/MMS)? Verizon's Response Voice Wi-Fi Calling expands customers' calling options at no extra charge. With Wi- Fi Calling, customers can: ✓ Make and receive calls and send messages even when there is no cellular coverage. ✓ Call U.S.numbers with no airtime charges while in the U.S.or traveling internationally. ✓ Calls to international numbers while in the U.S. or traveling internationally are subject to international long distance charges [the user must have an"International Calling while in the U.S."option on the line/a ccountl ✓ Place an HD Voice video call over Wi-Fi when cellular coverage is not available (available on select Android devices only). Please note: The cellular network is preferred for voice calls in the United States.When users roam outside of the Verizon domestic footprint,they may select"Prefer Wi-Fi"when roaming in their HD Voice device settings. During a call transported over Wi-Fi, the in-call screen will display a Wi-Fi phone icon. For billing, Wi-Fi calls always originate in the U.S. even when the user is outside of the U.S - this is why calls to international numbers are billed as international long distance ("International Calling while in the U.S.") whether or not the user is in the U.S. Outgoing international calls are always billed at international long distance rates but incoming calls do not get charged international rates for either cellular and Wi-Fi calls. Voice calls are billed based on the access network and location at the beginning of the call, not where they end or transition. To activate Wi-Fi Calling, customers must first activate HD Voice on their Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 37 verizon Smartphone.They must also have access to the Internet through their device's Wi-Fi connection. Please note: If they lose their Wi-Fi connection while on a call and they have not re-established a cellular connection,their call will drop. If you do not wish your corporate lines to have access to this feature, your organization's SPOC can log into Verizon's My Business online resource to block Wi-Fi Calling for those lines. Data Verizon customers on usage-based wireless data plans may use third-party tethering and Wi-Fi hotspot apps without paying any additional fee. Customers on legacy unlimited data plans must continue to pay an additional fee to use their devices for tethering or as Wi-Fi hotspots. Text Verizon Messages App Verizon Messages (Message+) is an easy-to-use, free, downloadable app available on Android and IOS Smartphones and tablets. Verizon Messages provides you with the ability to: ✓ Sync across multiple devices (e.g., tablet, PC) and a Smartphone [Please note: You cannot sync Verizon Messages on multiple Smartphones. ✓ Send and receive messages through Wi-Fi ✓ Use your existing Smartphone number (MDN) to make and receive domestic and international calls from a connected tablet on either cellular or Wi-Fi networks. After initially linking your Smartphone with your tablet,your Smartphone need not be connected or powered on to make or receive calls with your tablet.All incoming and outgoing calls will be associated with you Smartphone mobile number. Note: Requires a HD Voice-capable Smartphone with Advanced Calling activated and a tablet with any Internet connection - cellular or Wi-Fi. The tablet does not need a Verizon data plan. ✓ Make videocalls on Android and iOS tablets using the Verizon Messages (Message+) app. Tablet must have a Wi-Fi or cellular connection to make and receive video calls using your Smartphone number. Smartphone must have LTE Video Calling (LVC) activated. Note: Calls can only be made to other Verizon customers with the same feature activated. ✓ Customize background, specific contacts, tones, auto reply, driving mode, etc. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 38 verizon Blocking Calling from Verizon Messages If your organization does not want your Government Subscribers to self- provision the feature to place and receive calls from a tablet, your SPOC can log into Verizon's My Business online resource to block calling from Verizon Messages for that line. Please note: although your corporate subscribers will be blocked from using calling from Verizon Messages,they may still use other features of Verizon Messages. Integrated teg ated Messaging Feature Integrated Messaging is a feature of Verizon Messages that enables you to send and receive text and multimedia messages seamlessly on your Smartphone, tablet or computer. After initially linking your Smartphone with your tablet or computer, your Smartphone need not be connected or powered on to make or receive messages with your tablet or computer.All incoming and outgoing messages will be associated with your Smartphone mobile number. The service syncs up to 90 days of messages across your enabled devices. Blocking Integrated Messaging If your organization does not want your users to save messages to the cloud, you must block the Integrated Messaging feature. Integrated Messaging is not designed for secure transmission or storage of personal healthcare information. Therefore, it must not be used to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations. If a business is a Covered Entity or Business Associate as defined by HIPAA, your organization must block the Integrated Messaging feature. Pricing While there is no charge or subscription fee for the Verizon Messages App, downloading and calling may consume data and be charged according to your data plan. ✓ The consumption and utilization of data will be based on your data connection on the tablet (i.e. Wi-Fi or 4G LTE) and how it's billed (i.e., metered data will be decremented, unlimited will not be impacted). ✓ All calls originating via the Verizon Messages application, regardless if from a U.S. or international location, will be treated as if they are originating in the U.S.These voice calls will not deplete minutes of use or be billed (except for 411 and other premium calls). Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 39 verizon ✓ Calls made to international numbers will be billed as "International Calling While in the U.S." (a.k.a. International Long Distance). If an international rate plan exists on the account, the international calls will be billed at those rates. Messages are billed at the appropriate messaging rates, per recipient, in accordance with your plan and messaging bundle. 10. Public Safety Wireless Priority Service (WPS) - For Bidders Offering Public Safety Services Describeyour abilitytoprovide Wireless PriorityService (WPS)voice services for State employees with critical job duties and responsibility for responding to disaster/emergency events. Verizon's Response Wireless Priority Services (WPS) is a White House-directed emergency phone service managed by the Department of Homeland Security's Office of Emergency Communications (OEC). WPS complies with the Federal Communications Commission (FCC) Second Report and Order, FCC 00- 242, Establishment of Rules and Requirements for Priority Access Service. WPS provides priority network access for qualified government and industry subscribers that are pre-authorized by the Office of Emergency Communications (OEC) division of the Department of Homeland Security. WPS provides eligible customers the ability to improve their probability of call completion during wireless network congestion in periods of National Security and Emergency Preparedness. The Radio Access Network (RAN) consists of access and radio resource connections. The RAN is regularly overloaded during special events resulting in access and radio connection failures -stadium events,parades,New Year's Eve celebrations, and disaster events such as 9/11, the Boston Marathon Bombing, Hurricane Katrina, Super Storm Sandy, earthquakes, tornados, etc. The RAN can also overload in particularly high network traffic areas on a daily basis. WPS enables authorized users to gain priority access to the next available wireless channel, thereby increasing their probability of call completion during an emergency. WPS service is available throughout the Verizon wireless CDMA voice coverage area. With the CDMA network retiring soon, and since the majority of our voice users are now using HD voice on the 4G LTE network, we are rolling out our next generation WPS solution - WPS VoLTE. WPS VoLTE will launch in two phases: Initial Operating Capacity (IOC) and Full Operating Capacity (FOC). IOC provides priority on the RAN, while FOC will provide priority on the Evolved Packet Core (EPC) and IP Multimedia Service (IMS) platform. We launched the first phase of WPS VoLTE, IOC, in June 2017, and Utah Solicitation Number*CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 40 verizon launched the second phase of WPS VoLTE, FOC, in May 2018. 1. Describe the general mechanism by which the network will prioritize WPS user calls(e.g.Will public network voice calls in progress be terminated to allow WPS calls to be connected?) Verizon's Response How Wireless Priority Service Works CDMA Once WPS is activated,and when registered users dial"272 before dialing the 10-digit telephone number, the call is automatically placed in priority status on CDMA and is given priority for the next available wireless channel at the originating RAN; additionally, priority is provided on the Verizon wireless switching, interoffice facilities and interconnections to Local Exchange Carriers (LECs)and InterExchange Carriers(IECs).A WPS call is provided with Government Emergency Telecommunications Service (GETS) priority when routed through these exchange carriers. Call priority is maintained on the terminating portion of the call throughout the wireless and wireline networks, regardless of whether the call originated via GETS (landline) or WPS. VoLTE WPS VoLTE IOC customers receive priority during times of LTE RAN congestion. Dialing *272 is not required for WPS VoLTE IOC customers to receive priority on the 4G LTE RAN network. WPS VoLTE IOC customers will experience significantly higher connection success rates than non-priority users. In the event of congestion beyond the LTE RAN, the WPS customer should dial "272 as he/she normally would for a CDMA call. The call will then be processed as a WPS CDMA call - even when the device is registered on VoLTE. WPS VoLTE FOC is an incremental enhancement of WPS and adds priority call processing features in the Evolved Packet Core (EPC) and IP Multimedia Service Platform (IMS). In the event of a call completion failure beyond the LTE RAN, the WPS VoLTE user dials *272, followed by the 10-digit phone number, and priority is provided end-to-end on the VoLTE network for the best experience. For qualified devices,WPS FOC provides priority on the LTE Radio Access Network (RAN) with or without dialing`272. For non-qualified devices,WPS FOC provides priority on LTE RAN only when*272 is dialed.This results in the call being processed as WPS CDMA. WPS CDMA remains the same for devices registered on CDMA. When VoLTE is not available and the device is registered on CDMA, the customer will be able to utilize WPS CDMA. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 41 verizon ' 2. Can public safety officials disable calling for the general public to ensure WPS access for first responders? Verizon's Response At this time, Verizon does not allow public safety officials the ability to disable calling for the general public to ensure WPS access for first responders however WPS users are given the highest priority at the Radio Access Network (RAN) and Core level in the network. Therefore, WPS users will always have priority over the general public when placing calls, ensuring them access to network resources first. 3. What happens when a base station or other network element becomes overloaded with WPS calls? Verizon's Response The limitation of the number of callers on a cell tower may be different for each cell tower configuration (capacity is different based upon the demographics/population of the community for which the cell site is serving and the number of spectrum resources Verizon configures to accommodate that demographic). In general, we can say that priority callers can theoretically consume all the resources on a given cell site/sector and could be blocking all commercial/non-priority customers, at this point the system will manage the WPS calls processed based on the assigned priority of the WPS user (a priority level 1 will have priority over a level 5 user) until all resources are exhausted. 4. Define the range of devices supported. Verizon's Response Equipment Requirements: ✓ Smartphones and Basic Phones must support WPS CDMA and HD Voice. ✓ Mobile Telephone Number must be provisioned with WPS CDMA. Please note: Devices that currently do not support CDMA will not support WPS. 5. Does the service operate on 2G, VoLTE, or both? Verizon's Response Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 42 verizon Wireless Priority Services are supported in 3G (CDMA) and 4G (VoLTE) networks and there is no change in the end user experience between 3G and 4G. However, technically there are obvious differences on how Verizon processes these sessions through our VoLTE and CDMA network. CDMA (2G/3G) will be sunset by the end of 2019. 6. Do you provide enhanced reporting to public safety agencies regarding WPS availability, dropped calls, performance,etc. Verizon's Response Verizon Wireless can provide a priority and preemption report as a roll-up of all usage from cell sites within a Participating Entity's State.The report shows the details in terms of MOU (Minutes of Use) on a quarterly basis. Reporting can be tailored to only include a specific subset of devices once the device ID's are provided. Priority and Preemption Usage - Data on how often public safety data is prioritized and when and where preemption has been invoked in a state to guarantee public safety communications.An example is shown below. QTD 2018 Priority and Preemption Usage (MOU) 1,919,930,557 Priority and Preemption Usage and other Network reports will be subject to mutual agreement and the execution of a non-disclosure agreement between the parties. 7. Describe the type of back-up and recovery measures that are included as part of WPS. Verizon's Response WPS uses the entire Verizon network to deliver the service. Backup power strategy for the wireless network Verizon Wireless purchases power from electric companies for the day-to- day power requirements of our network infrastructure. If commercial power is lost, we have implemented backup power systems for all of the critical equipment and infrastructure in our wireless network. This is accomplished by installing large banks of backup batteries in our MSCs and Data Centers, and these are supported by permanent backup generators. We have arrangements with our fuel suppliers to refill our fuel tanks as needed, allowing our systems to operate until commercial power is restored. The cell sites are also equipped with batteries, and most sites also have permanent generators which turn-on automatically if commercial power is Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 43 verizon lost.The company also owns a large supply of portable generators that can be deployed to provide emergency power during extended power outages to those cell sites without permanent generators. Our MSC, Data Center, and cell site generators are tested regularly to ensure that they are functioning properly. Both the batteries and generators are regularly put through rigorous load tests to ensure that they can support the needs of the network in the event of a commercial power disruption. 8. Do you have the ability to augment coverage/capacity with deployable assets during events/disasters? Verizon's Response We also have hundreds of portable assets located across the country that enable our teams to enhance or restore network coverage and capacity in emergency situations. There are many types of assets and innovative solutions, such as: ✓ Cell-on-Wheels (COW) ✓ Cell-on-Light-Truck (COLT) ✓ Repeater-on-a-Trailer(RAT) ✓ Tower-on-Wheels (TOW) ✓ HVAC on Roadside Equipment(HORSE) ✓ Generator on a Trailer(GOAT) ✓ Repeater on a Trailer(RAT) ✓ Pico cell on a Trailer(SPOT) ✓ Cell Repeater on Wheels (CROW) We also continue to design and deploy innovative portable solutions that provide our personnel, first responders, and our customers with options that extend wireless coverage into areas of need.Many of these solutions leverage technologies ranging from lightweight suitcase-sized cell sites, to trailer- based solutions, and Unmanned Aerial Vehicle (UAV) assets. 9. Detail levels of user priority defined and procedures required in applying for and initiating WPS for a user. Verizon's Response To take advantage of WPS on the Verizon wireless network, authorized National Security and Emergency Preparedness (NS/EP) users must first apply to the OEC to receive this service. Once OEC confirms eligibility, the OEC will then notify Verizon that the official has been approved for WPS and that the service can be added to the user's account. Users may also contact their Verizon Government Account Manager or the WPS Activation and Support department at 877-262-2950 for further information. Process for approval and registration for WPS: 1. Customer submits a WPS Order Form to the CSC WPS Program office Utah Solicitation Number*CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 44 verizon' using the following link: https://saic.custhelp.com/ci/documents/detail/2/WPS_first_time_reque stor - For assistance and information on all Office of Emergency Communications (OEC) Priority Telecommunications programs, contact the Priority Telecommunications Service Center toll free at 866-627-2255, Option 2 or support@priority-info.com 2. OEC/Department of Homeland Security (DHS) - Authorizes the subscriber for priority level assignment (Level 1- 5) based on their National Security/Emergency Preparedness (NS/EP) role. - Sends approval to Verizon's Government Customer Operations (GCO) team. 3. GCO adds the appropriate WPS feature to the authorized subscriber's account. 4. Customer dials *272 prior to the telephone number to originate a WPS call Priority Levels As part of the online WPS Service Request, participating organizations show the eligibility of each WPS. Eligibility is based upon 5 categories of WPS NS/EP criteria established by the Federal Communications Commission (FCC). These criteria were selected to meet the needs of the emergency response community and provide access for the command and control functions critical to management of and response to national security and emergency situations. Priorit levels for WPS: Priority User Groups Users Level 1 Executive Users who qualify for the executive Leadership and leadership and policy makers' priority are Policy Makers assigned Priority Level 1. A limited number of wireless service technicians who are essential to restoring the wireless service networks also receive the hi:hest .riorit treatment. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 45 verizon Examples of eligible parties include: ✓ The President of the United States, the Secretary of Defense, the Secretary of Homeland Security, selected military leaders, and the minimum number of senior staff necessary to support these officials ✓ State governors, lieutenant governors, cabinet-level officials responsible for public safety and health, and the minimum number of senior staff necessary to support these officials ✓ Mayors, county commissioners,and the minimum number of senior staff to support these officials 2 Disaster Users who qualify for the disaster Response/Military response/military command and control Command and priority are assigned Priority Level 2 Contraol Individuals eligible for this priority include personnel key to managing the initial response to an emergency at the local, state, regional and federal levels. Personnel selected for this priority are responsible for ensuring the viability or reconstruction of the basic infrastructure in an emergency area. In addition, personnel essential to continuity of government and national security functions (such as the conduct of international affairs and intelligence activities) are also included in this priority. Examples of eligible parties include: ✓ Federal emergency operations center coordinators (Example: Manager of the National Coordinating Center for Telecommunications, National Interagency Fire Center, Federal Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 46 verizon , Coordinating Officer, Federal Emergency Communications Coordinator, Director of Military Support) V State emergency services director, National Guard leadership, State and Federal Damage Assessment Team leaders ✓ Federal,state and local personnel with continuity of government responsibilities ✓ Incident Command Center Managers, local emergency managers, other state and local elected public safety officials ✓ Federal personnel with intelligence and diplomatic responsibilities 3 Public Health, Users who qualify for the public health, Safety,and Law safety, and law enforcement command Enforcement priority are assigned Priority Level 3. Command Personnel selected for this priority are individuals who direct operations critical to life, property, and maintenance of law and order immediately following an event. Examples of eligible parties include: ✓ Federal law enforcement command State police leadership ✓ Local fire and law enforcement command Emergency medical service leaders Search and rescue team leaders Emergency communications coordinators 5 Disaster Recovery Users who qualify for the disaster recovery priority are assigned Priority Level 5. Personnel selected for this priority are individuals responsible for managing a variety of recovery operations after the Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 47 verizon initial response is accomplished. These functions may include managing medical resources, such as, supplies, personnel,or patients in medical facilities. Other activities, such as, coordination to establish and stock shelters, obtaining detailed damage assessments, or supporting key disaster field office personnel may be included. Examples of eligible parties include: ✓ Medical recovery operations leadership Detailed damage assessment leadership Disaster shelter coordination and management Critical Disaster Field Office support personnel 10. Confirm your ability to activate equipment and WPS within 24 hours after request inthe event of a State of Disaster/Emergency. Verizon's Response The turnaround time for WPS activations during non-emergency situations is one business day after the receipt of the WPS order. The turnaround time for WPS activations during emergency situations is four hours after the receipt of the WPS order. Provided the customer has the equipment, Verizon has the ability to activate equipment within 24-hours. 11. National Broadband Public Safety Networks (NPSBNs)- For Bidders Offering Public Safety Services Describe your plans for deploying FirstNet or FirstNet-like (i.e. National Broadband Public Safety Network)solutions for providing priority data and video service to State employees with critical job duties and responsibility for responding to disaster/emergency events. Verizon's Response Ensuring public safety organizations across the country have access to reliable wireless communications and a diverse ecosystem of products, services and applications is critical for the safety of our communities.Verizon has been a leading provider of communications services to public safety for decades -we know what it takes to serve this most important customer base. Verizon is also a member of the Executive Advisory Council of The Public Safety Technology Alliance (PSTA), providing advice, insights and Utah Solicitation Number*CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 48 verizon recommendations to the PSTA Board. The PSTA helps promote the development and adoption of open, best-in-class standards-based technologies to ensure interoperability between different networks, applications and databases. In addition to the products and services outlined below, we plan to introduce additional products and services for public safety. Public Safety Private Core Public Safety Private Network Core(PSPNC) is a dedicated network core that Verizon offers at no charge to first responders and other qualified public safety customers. PSPNC provides several key features to public safety customers including traffic segmentation, priority and preemption, improved security, and enhanced service management and control. It is connected to Verizon's Radio Access Network (RAN),which utilizes spectrum in various bands including the 700 MHz, 800 MHz Cellular, 1.9 GHz PCS, and 1.7/2.1 GHz AWS bands. PSPNC separates data traffic of public safety mobile users from commercial users across Verizon's 4G LTE network. Public safety users will have their data immediately recognized as public safety with priority access at the tower and through the network. PSPNC leverages leading edge networking technology to provide security, flexibility and reliability. Mobile Broadband Priority Mobile Broadband Priority Service (MBP) provides public safety users priority service for data transmissions. During times of heavy commercial network congestion, MBP users will receive priority over commercial users. MBP enables priority service for public safety officials using applications on Smartphones or tablets, transmitting data from first responder vehicles or video from surveillance cameras. MBP, Wireless Priority Service (WPS) and private network traffic management combine to transmit the voice, data and Internet of Things communications public safety and government agencies rely on to protect and serve. MBP is available at no additional charge to qualified public safety customers. Preemption Services Preemption provides prioritized access to network resources during times of network congestion. Verizon automatically and temporarily reallocates network resources from commercial data/Internet users to first responders in the unlikely event network resources become congested. As part of the network access and registration process, first responders and public safety personnel are identified and given preemption designation. This helps to determine which users will receive allocated resources with preemption. Preemption is offered at no additional charge for qualified public safety customers. Utah Solicitation Number a CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 49 verizon Service Overview 1. Will the priority NPSBN service operate over a fully separate radio access (RAN) and evolved packet core (EPC) network,and if not,what elements will be shared with the public wireless network.Are those plans expected to change in the foreseeablefuture? Verizon's Response No, Verizon's Public Safety Private Core is connected to Verizon's Radio Access Network (RAN), which utilizes spectrum in various bands including the 700 MHz,800 MHz Cellular, 1.9 GHz PCS, and 1.7/2.1 GHz AWS bands. Public Safety Private Network Core(PSPNC) is a dedicated network core that Verizon offers at no charge to first responders and other qualified public safety customers. PSPNC provides several key features to public safety customers including traffic segmentation, priority and preemption, improved security, and enhanced service management and control. PSPNC separates data traffic of public safety mobile users from commercial users across Verizon's 4G LTE network. Public safety users will have their data immediately recognized as public safety with priority access at the tower and through the network. PSPNC leverages leading edge networking technology to provide security, flexibility and reliability. 2. In shared network elements, describe the specific mechanisms by which public safety traffic will be prioritized over other public network traffic in both wireless and wired portions of the network. Verizon's Response Priority and Preemption Services Preemption provides prioritized access to network resources during times of network congestion. Verizon automatically and temporarily reallocates network resources from commercial data/Internet users to first responders in the unlikely event network resources become congested. As part of the network access and registration process, first responders and public safety personnel are identified and given preemption designation. This helps to determine which users will receive allocated resources with preemption. Preemption is offered at no additional charge for qualified public safety customers. We understand the operational importance of prioritized services. WPS "minutes of use"and monthly recurring costs"are waived (50)for government Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 50 verizon customers. There are three significant mechanisms that provide priority for radio access and beyond radio access. They are Access Class Barring (ACB), High Priority Access (HPA),and Allocation and Retention Priority(ARP). Verizon has all three configured in the access network. ACB and HPA have been deployed since June 8th 2017. ARP with preemption was recently deployed in the public safety market. ACB: Provides priority at the cell site access that is essentially the knock at the door "Let me in". The cell site (eNodeB) knows when it is in overload and cannot process further requests(knocks on the door).Upon that situation,the cell site begins a probabilistic barring process of non-priority users. When congestion clears, barring is removed. During barring, priority users are exempt from barring and essentially get to the head of the line. HPA: Priority user requests are marked as "HPA." The cell site then assigns a radio resource even when non-priority users are blocking at radio resources. ARP:This provides for preemption. Due to the efficacy of ACB and HPA there have been no instances of network conditions which would result in pre- emption being necessary. VZW recently launched preemption and it is a valuable tool in the priority tool box that is available nationwide. Under the Federal Communications Commission's definition of a first responder, only police, fire and EMS are considered primary users of a public safety dedicated network. Under the Department of Homeland Security definition - in an emergency situation - public works agencies would rise to primary user status. With regards to who establishes the priority, Verizon is considering various models and will work with State and Local officials on how best to implement. Note: The best defense against network capacity overloads is a superior network offering. By way of example, 98% of Verizon's sites stayed operational during Hurricane Harvey. We celebrated the fact that we didn't have to use these services to maintain connectivity for first responders. Verizon did not have to rely on priority access or preemption because of our superior network capacity. We, however, know the importance of public safety having our priority access and preemption capabilities (available at no additional cost) that in times of emergency is potentially needed. 3. Describe the range of capabilities available to support Quality of Service (QoS) for different classes of public safety traffic (e.g. voice, video, PTT/MCPTT, priority data, best effort data, background data, etc.), and what modifications would be required on end user devices or servers to mark traffic so that it would be assigned to the correct QoS priority level. Utah Solicitation Number r CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 51 verizon Verizon's Response Our tailored network design includes Traffic Management that enables application differentiation and Quality of Service (QoS) over the LTE Private Network using standards-based IP packet marking.Verizon's Private Network service transports a multitude of data applications, including Voice over IP (VoIP), video and best effort applications. When there is contention for network resources,mission critical applications(i.e.,VoIP)are competing with best effort applications (i.e., email) for network resources, so customers' mission critical applications may experience performance degradation (e.g., difficulty accessing Verizon's LTE network resources, variable download/upload speeds, etc.). Today, Verizon offers network priority and preemption that allows the assignment of QoS for user profiles using the standard service control parameters defined by 3GPP and the Internet Engineering Task Force, including Access Class,Quality Class Indicator(QCI),Allocation and Retention Priority (ARP), and Differentiated Service (Diff Serve). While our network RAN deployment ensures coverage 24 hours a day, 7 days a week, and 365 days a year. 4. What radio frequency band(s) will your public safety service be operating on? Are there plans to change or expand that list? Verizon's Response Verizon's Public Safety Private Core is connected to Verizon's Radio Access Network (RAN), which utilizes spectrum in various bands including the 700 MHz,800 MHz Cellular, 1.9 GHz PCS, and 1.7/2.1 GHz AWS bands. 5. At any point do you plan to offer a physically separate public safety RAN (please provide your definition of"physically separate") using Band 14, and will public safety officials have the ability to preempt access to those radio network resources from the general public in the event of an emergency or disaster? Verizon's Response Verizon does not have Band 14 spectrum and does not have plans to acquire it at this time. Verizon has made its entire footprint available to its Public Safety Core. 6. Describe the availability of compatible end devices for your public safety services, and identify any potential changes to your network offering (e.g. migration to Band 14) that would require device upgrades, and the scale of those upgrades (e.g. New SIM, Other hardware update, device replacement, etc.). Utah Solicitation Number#C118012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 52 verizon Verizon's Response Verizon's entire device ecosystem is available to Public Safety. There is no requirement of SIMs or other migration in order to support Public Safety devices. 7. Does this page from the FirstNet Web Site <https://www.firstnet.com/devices> represent the complete list of FirstNet Certified Compatible devices? Verizon's Response Verizon offers Band 14 compatible devices. FirstNet is an ATbT product. We are unable to confirm the content of AT&T's website. 8. Describe what happens when all public network traffic has been preempted andthe network becomes overloaded with public safety traffic. Verizon's Response The Radio Access Network (RAN) consists of access and radio resource connections. The RAN is regularly overloaded during special events resulting in access and radio connection failures -stadium events,parades,New Year's Eve celebrations, and disaster events such as 9/11, the Boston Marathon Bombing, Hurricane Katrina, Super Storm Sandy, earthquakes, tornados, etc. The RAN can also overload in particularly high network traffic areas on a daily basis. WPS enables authorized users to gain priority access to the next available wireless channel, thereby increasing their probability of call completion during an emergency. Verizon Wireless has all three configured in the access network.ACB and HPA have been deployed since June 8th 2017. ARP with preemption was recently deployed in the public safety market. ACB: Provides priority at the cell site access that is essentially the knock at the door "Let me in". The cell site (eNodeB) knows when it is in overload and cannot process further requests (knocks on the door). Upon that situation, the cell site begins a probabilistic barring process of non-priority users.When congestion clears, barring is removed. During barring, priority users are exempt from barring and essentially get to the head of the line. HPA: Priority user requests are marked as "HPA." The cell site then assigns a radio resource even when non-priority users are blocking at radio resources. ARP:This provides for preemption. Due to the efficacy of ACB and HPA there have been no instances of network conditions which would result in pre- emption being necessary. VZW recently launched preemption and it is a valuable tool in the priority tool box that is available nationwide. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 53 verizon Under the Federal Communications Commission's definition of a first responder, only police, fire and EMS are considered primary users of a public safety dedicated network. Under the Department of Homeland Security definition - in an emergency situation - public works agencies would rise to primary user status. With regards to who establishes the priority, Verizon is considering various models and will work with State and Local officials on how best to implement. Note: The best defense against network capacity overloads is a superior network offering. By way of example, 98% of Verizon's sites stayed operational during Hurricane Harvey. We celebrated the fact that we didn't have to use these services to maintain connectivity for first responders. Verizon did not have to rely on priority access or preemption because of our superior network capacity. We, however, know the importance of public safety having our priority access and preemption capabilities (available at no additional cost) that in times of emergency is potentially needed. Service Offerings and Performance Guarantees/Expectations 9. Voice Telephony:What are you plans,timetables and proposed technologies to offer wireless voice telephony services on your public safety network,and will it be carried with appropriate QoS? Verizon's Response Verizon currently offers wireless voice telephony services as a part of Verizon's Public Safety Private Core. Our tailored network design includes Traffic Management that enables application differentiation and Quality of Service (QoS) over the LTE Private Network using standards-based IP packet marking.Verizon's Private Network service transports a multitude of data applications, including Voice over IP (VoIP), video and best effort applications. When there is contention for network resources,mission critical applications(i.e.,VolP)are competing with best effort applications (i.e., email) for network resources, so customers' mission critical applications may experience performance degradation (e.g., difficulty accessing Verizon's LTE network resources, variable download/upload speeds, etc.). Today, Verizon offers network priority and preemption that allows the assignment of QoS for user profiles using the standard service control parameters defined by 3GPP and the Internet Engineering Task Force, including Access Class,Quality Class Indicator(QCI),Allocation and Retention Priority (ARP), and Differentiated Service (Diff Serve). While our network RAN deployment ensures coverage 24 hours a day, 7 days a week, and 365 days a year. Utah Solicitation Number*CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 54 verizon 10. Video: What are you plans, timetables and proposed technologies to offer wireless video services on your public safety network, and will it be carried with appropriate QoS? As video calls may be originated from a laptop, how will the user signal to the network that this is a video call so that appropriate QoS handling can be applied? Verizon's Response Verizon currently offers wireless data services that support Video as a part of Verizon's Public Safety Private Core. Our tailored network design includes Traffic Management that enables application differentiation and Quality of Service (QoS) over the LTE Private Network using standards-based IP packet marking.Verizon's Private Network service transports a multitude of data applications, including Voice over IP (VoIP), video and best effort applications. When there is contention for network resources,mission critical applications(i.e.,VolP)are competing with best effort applications (i.e., email) for network resources, so customers' mission critical applications may experience performance degradation (e.g., difficulty accessing Verizon's LTE network resources, variable download/upload speeds, etc.). Today, Verizon offers network priority and preemption that allows the assignment of QoS for user profiles using the standard service control parameters defined by 3GPP and the Internet Engineering Task Force, including Access Class,Quality Class Indicator(QCI),Allocation and Retention Priority (ARP), and Differentiated Service (Diff Serve). While our network RAN deployment ensures coverage 24 hours a day, 7 days a week, and 365 days a year. 11. Broadband Data Performance Expectation/Guarantee: - How many levels of priority data services (e.g. Critical, High Priority, Best Effort, Background Data, etc.) will be offered, and how will user devices signal to the network the QoS level that should be applied to each session? Verizon's Response Mobile Broadband Priority is a priority data service that signals to the network that a user has higher priority in the network to access the network and get a connection over other users.Verizon LTE network is based on 3GPP standards technology which includes device level QOS parameters that apply to each session. Verizon's network extensively uses LTE technology to provide priority data levels in the network through priority and preemption services and is also currently working on a multi -tiered approach to prioritization services which will be offered to our customers in the future. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 55 verizon - Uplink/Downlink Data Rates (Peak, Sustained, Cell Edge) and Latency foreach QoS level supported. Verizon's Response The priority class has a maximum bit rate of 2Mbps and the best effort service class can utilize the remaining bandwidth of the LTE connection. - Impact on network performance in Network Overload Conditions Verizon's Response Preemption is a feature that enables certain high priority users to preempt a voice, data or text session in order to get a voice, data or text session during times of network overload conditions. Verizon has implemented preemption feature in the network nationwide for its public safety customers and network service performance during the overload conditions has been more than optimal and had met network KPI SLAB and customer user expectations when preemption conditions existed in the network. 12. Text:Describe the text capability that will be offered with your NPSBN,specify if it is separate from the public SMS/MMS service, the typical and maximum message delivery delay,and any particular features it provides for public safety users. Verizon's Response We support the following standards for content delivery to mobile devices: WAP 1.x,WAP 2.0,SMS,MMS,EMS,and BREW. It is important to note that all these options may not be supported on all devices.In addition to standard text messaging services,Verizon's offers the following Messaging Solutions: Verizon Messages App Verizon Messages (Message+) is an easy-to-use, free, downloadable app available on Android and IOS Smartphones and tablets. Verizon Messages provides you with the ability to: ✓ Sync across multiple devices (e.g., tablet, PC) and a Smartphone [Please note: You cannot sync Verizon Messages on multiple Smartphones. ✓ Send and receive messages through Wi-Fi ✓ Use your existing Smartphone number (MDN) to make and receive domestic and international calls from a connected tablet on either cellular or Wi-Fi networks. After initially linking your Smartphone with your tablet,your Smartphone need not be connected or powered Utah Solicitation Number s CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 56 verizon on to make or receive calls with your tablet.All incoming and outgoing calls will be associated with you Smartphone mobile number. Note: Requires a HD Voice-capable Smartphone with Advanced Calling activated and a tablet with any Internet connection- cellular or Wi-Fi. The tablet does not need a Verizon data plan. ✓ Make videocalls on Android and iOS tablets using the Verizon Messages (Message+) app. Tablet must have a Wi-Fi or cellular connection to make and receive video calls using your Smartphone number. Smartphone must have LTE Video Calling (LVC) activated. Note: Calls can only be made to other Verizon customers with the same feature activated. ✓ Customize background, specific contacts, tones, auto reply, driving mode, etc. Text to 911 Verizon joined several other wireless providers to enable free Text-to-911 service from our devices. We initially signed a voluntary agreement with the FCC to offer this service to our customers, enabling them to communicate with 911 dispatchers as if they were on a voice call and are now compliant with the FCC's August, 2014 ruling on text-to-911. This feature is currently available in areas where the local 911 dispatch center has installed the appropriate upgrades to accept text messages. As of July 1, 2016, we have provided text-to-911 capability to 823 public safety answering points in 39 states. Enterprise Messaging With Enterprise Messaging your organization can send large volumes of text messages to subscribers of any domestic carrier* via our fast, reliable and secure network. For example, this solution can be used by hospital administrators sending messages to doctors; by dispatchers sending priority messages to drivers; by inventory managers sending updates to shipping and receiving employees; by educational institutions sending messages to students and faculty about providing timely information regarding facilities, schedules and developing situations.`Please note: Enterprise Messaging can only send/receive messages to/from U.S.-based 10-digit mobile numbers. Enterprise Messaging does not currently support messaging with non-U.S. mobile numbers. Depending on your application,messages are sent to mobile devices based on either the mobile device owner individually selectingto"opt-in"for the service or based on enterprise-owned device enrollment. Enterprise Messaging benefits include: Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 57 verizon ✓ Support for high-volume messaging; ✓ Support for two-way messaging; ✓ Multimedia Messaging(MMS) support; V May be suitable for pager replacement. 13. PTT: Describe the capabilities of your current push-to-talk (PIT)service including interface to existing LMR systems. Verizon's Response We have introduced interoperability between our Push to Talk Plus (PTT+) service and Land Mobile Radio (LMR).PTT+-LMR Interoperability enables our PTT+ service to communicate with devices on private LMR networks. PTT+- LMR is a simple, easy, cost-effective way for any organization that communicates with large groups of mobile workers, including those in government/public safety, transportation and utilities, to extend their coverage beyond the traditional geographic limitations of their LMR system. LMR is a private, two-way radio system that operates similarly to walkie- talkies on certain defined frequencies [primarily VHF/UHF] - it is not associated with cellular coverage. For example, a city's police department may use a LMR network to communicate within the department. Our PTT+ service lets you use a PTT+-enabled mobile device like a walkie- talkie for instant two-way communication. PTT+ is ideal for anyone who needs to communicate quickly with other team members or employees. You can talk to one individual or an entire group with just the push of a button.You can also make regular phone calls on the same device. Benefits of LMR Interoperability with PTT+ ✓ Performance - LMR customers communicate with PTT+ - Broad array of tested and certified devices and accessories ✓ Reliability - End-to-end performance measurement and analysis - 24/7 monitoring and support ✓ Cost and Efficiency - Single point of contact for all billing, customer service and operations issues Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 58 verizon — Bundled offering How PTT+ Interoperability Works LMR Interoperability works with all PTT+ capable devices. To use PTT+, the customer needs a PPT+feature,or a software license for tablets and dispatch, and a PTT+ compatible device. Within the PTT+ service cloud, the LMR interoperability service acts as a scalable front-end for customers who want to use PTT+ services to augment their existing LMR communications. An Internet Protocol (IP) link is used to connect Verizon's PTT+ service with the customer's LMR network through the"IP Gateway". 14. MCPTT: Describe you plan and timetable for introducing Mission Critical PTT (MCPTT) services: - Overall plans and timetables Verizon's Response Verizon is committed to bring a 3GPP standards based Mission Critical PTT solution to the marketplace and it is currently working with selected vendors to bring a standards compliant solution in 2019. The Mission Critical PTT solution will bring features and function as defined by the standards such as private calls,group calls and interoperability to LMR systems. - Additional features to be provided with MCPTT Verizon's Response As stated above, Verizon intends to bring a standards compliant Mission Critical solution to the marketplace. However, as the standards are still under development Verizon plans to deliver a solution that will allow end-users to growth with the service as new features are defined and become available. - Availability of direct peer-to-peer wireless device connectivity. Verizon's Response Verizon is committed to bring a 3GPP standards based MC-PTT solution to the marketplace. Currently, the standards defines how the MCPTT Service operates in off-network mode using ProSe E-UTRA direct (UE-to-UE) Communications to allow peer-to-peer communications. To the extent feasible, it is expected that the end user's experience is similar regardless if the MCPTT Service is used with an EPC network or based on the use of a ProSe direct communication path. However, ProSe is not currently supported by the device manufacturers and it will not be available until sometime in 2020. - Ability of MCPTT devices to continue to operate on a direct peer-to- peer basis if the cellular base station is disabled. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 59 verizon Verizon's Response Verizon intends to bring a 3GPP standards based MC-PTT solution to the marketplace. Currently, the standards defines how the MCPTT Service operates in off-network mode using ProSe E-UTRA direct (UE-to-UE) Communications to allow peer-to-peer communications when a user is out of coverage. However, ProSe is not currently supported by the device manufacturers and it will not be available until sometime in 2020. - Please describe what functions or capabilities would be lost in the eventthat the service cell site becomes inoperable. Verizon's Response Verizon intends to bring a 3GPP standards based MC-PTT solution to the marketplace. Currently, the standards defines how the MCPTT Service operates in off-network mode using ProSe E-UTRA direct (UE-to-UE) Communications. The capabilities available during off-network operations will be defined at the time ProSe is supported. Service Level Agreements 15. Is there a specific, defined SLA for public safety customers? If so, please describe in detail. Verizon's Response We offer Service Level Reporting on monthly basis,without penalties. Monthly reporting is available based on Metrics: ✓ Voice (HD Voice and 1xRTT) —Call setup success —Dropped calls ✓ Text messaging: Delivery within 20 seconds ✓ Cell site availability ✓ Data (1xRTT, EVDO and LTE) —Session setup success —Dropped sessions —Average user data rate (download and upload) —Latency ✓ Private Network (3G and 4G): Service availability Interoperability 16. Describe the level of interoperability between your solution and other Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 60 verizon cellular-based NPSBNs, FirstNet or other,for: a) Voice Telephony (When Offered): Will public safety priority and QoS trafficclasses be maintained for calls passing between different carriers' networks? Verizon's Response The Middle Class Tax Relief and Job Creation Act of 2012 (The Act) created FirstNet, and established the Technical Advisory Board for First Responder Interoperability (Interoperability Board). Under the Act, the Interoperability Board was tasked with publishing the Recommended Minimum Technical Requirements to Ensure Nationwide Interoperability for the Nationwide Public Safety Broadband Network (Report). The Report defines interoperability as"the ability of all authorized local, state and federal public safety entities and users to operate on the national public safety broadband network and commercial partner networks, to access rapid, reliable and secure communication services, in order to communicate and share information via voice and data." Adherence to open and global standards via Third-Generation Partnership Project (3GPP) is essential to enabling interoperability of devices, radio access networks (RANs), and core network elements that leverage ever- evolving, commercially available products and services. In the past, the lack of interoperability has hindered public safety voice communications particularly in situations of mutual aid involving multiple agencies. Hence, ensuring that interoperability is supported at all levels including the sharing of priority and preemption protocols, applications, and mission critical PTT (MCPTT) communications and off-air device to device communications is essential. Interoperability is critical to all public safety agencies and as such all public safety broadband communications providers should agree to enable comprehensive public safety broadband interoperability via the following communications functions. ✓ MCPTT via standard interface (not via over the top applications) using 3GPP open standards to allow for interoperability. ✓ MCPTT Device to Device communications using 3GPP industry standards and protocols. ✓ Applications that are non-proprietary and interoperable based on open standards and available to all developers and industry best practices. ✓ Priority and preemption that allows the assignment of QoS for user profiles using the standard service control parameters defined by Utah Solicitation Number#C118012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 61 verizon 3GPP,including Access Class,Quality Class Indicator(QCI),Allocation and Retention Priority(ARP), and Differentiated Service (Diff Serve). As Verizon has publically noted to the Public Safety Community, the diagram below is one way Verizon envisions interoperability. Third Party PS Apps NMI MEE Vernon PS f rstNet App Server OEM —7 OEM App Server Venzon Venzon fyleAly& AT&T AT&T (ommercui public Safety Preempdon firstNet Commercial Core Cote Wawa Cre Cxr AVoice,Data&Text I:1) Mission Critical PTT ._ _ ••„� Device to Device AT&T urrrow (Off Network) Amite use, met Wet, Ixer Comaxeca Implemented/Commitment • — — — — No commitment from AT&T jfustNetto to Implement implement or aft*for Interoperability b) Video Service: Will public safety priority and QoS traffic classes be maintained for video connections passing between different carriers' networks? Verizon's Response See above. c) Broadband Data: Describe how public safety priority and QoS traffic classes will be maintained for traffic passing between different carriers' networks? Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 62 f verizon Verizon's Response See above. d) Text: Will NPSBN text services interoperate with users on other NPSBNs, and what other text services (e.g. SMS/MMS/RCS, Apple Messages, WhatsApp, etc.) can it exchange messages with. Verizon's Response See above. e) PTT:Describe interoperability between PTT users served on different carriers' networks, including stations that are in the same broadcast group. Verizon's Response See above. f) MCPTT: Describe interoperability between MCPTT users served on different carriers'services, including stations that are: o Communicating through their cellular base station Verizon's Response See above. o Communicating directly with one another (through Proximity Services) Verizon's Response See above. o In the same broadcastgroup. Verizon's Response See above. Network Management and Control 17. Does the vendor support a separate 'Portal' for public safetyusers? Verizon's Response Today,Verizon government customers have control over their lines of service through Verizon's My Business online resource that they can adjust price Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 63 verizon plans, activate/deactivate service, add certain features, and functionalities. We realize that with our new Public Safety service offerings additional control services are needed, so we are developing customer portal to fulfill that need. We are projecting this portal to be operational sometime during calendar year 2019." 18. Does the vendor provide the ability for public safety customers to monitor network performance in real-time and a mechanism to communicate directly with network operations personnel during times of crisis? Verizon's Response Our design concept extends from our equipment and technology capabilities to our business procedures. These procedures include frequent and thorough preventive maintenance, real-time monitoring of all key system components, the 24x7x365 availability of trained maintenance personnel to repair or resolve critical failures should they arise, and wide deployment of these personnel and spare parts to permit rapid response and restoration of service. Our most critical recovery assets are the thousands of highly-trained and experienced network technicians who have repeatedly proven their ability to respond,troubleshoot problems,and restore service to our customers during emergency situations. We have two Network Operations Centers (NOCs), one located in New Jersey and another in Texas, that monitor all facilities, cell sites and switches across our nationwide network.These NOCs are staffed 24x7x365 with experienced personnel who work closely with our regional field operations teams and with our vendors to coordinate and expedite the restoration of service in the event of outages. Each NOC receives alarms or other indicators that help troubleshoot problems in the network, and that provide technicians with key information to analyze and maintain network integrity. The NOC technicians work with the field operation managers, and personnel are dispatched to the affected site as needed.An inventory of standard spare parts and repair equipment is available to technicians in all of our central network locations. We also have standing agreements with our critical vendors to get 24x7 supports from their engineering personnel and obtain replacement equipment if required. 19. Will government agencies have the ability to totally preempt public network voice/data/text traffic on shared elements in extreme circumstances to ensure public safety users maintain network availability at all times? Verizon's Response Preemption provides prioritized access to network resources during times of Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 64 verizon network congestion. Verizon automatically and temporarily reallocates network resources from commercial data/Internet users to first responders in the unlikely event network resources become congested. As part of the network access and registration process, first responders and public safety personnel are identified and given preemption designation. This helps to determine which users will receive allocated resources with preemption. Preemption is offered at no additional charge for qualified public safety customers. Security, Reliability and Hardening Measures 20. Describe the security measures and standards employed for both traffic and control messages on both wired and wireless portions of the network. Verizon's Response Verizon's response does not include products that provide encryption capabilities end to end. Verizon's response does not contain Identity, Credential, and Access Management- that item is under development. Below is a brief summary of the measures we have implemented in the wireless network to protect our wireless network and customers from physical and logical threats to systems and services. These security measures include reviewing and deploying end-user device security capabilities,securing the mobile radio frequency interfaces,securing the connections between the cell sites and core network systems and gateways, and monitoring mission critical systems with a variety of sophisticated tools and solutions. As part of our network standards, other security measures include installation of fencing around key locations, deployment of intrusion detection and alarming, security camera monitoring, security guard presence, and background checks on all personnel. The following are the key security enhancements in 4G LTE access: ✓ Secure storage: The 4GLTESubscriber Identification Module("SIM") card holds credentials and secure data for accessing services provided by the mobile network. The private key is created when the SIM is manufactured, and is shared with Verizon Wireless only, via a secure connection, ensuring that the data cannot be co-opted. Personal Identification Number ("PIN") and PIN Unblocking Key ("PUK") mechanisms are enforced on the SIM to ensure secure access to data or applications on the 4G LTE network. In this sense, the SIM offers hardware Root of Trust for Storage (RTS) for mobile devices. It provides cryptographic primitives and secures storage of key material that cannot be corrupted by the surrounding hardware and software of the handset. Utah Solicitation Number#C118012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 65 verizon ✓ Mutual Authentication: In LTE networks, the network authenticates the user identity, while the user equipment (UE) authenticates the network credentials. Mutual authentication protects against attacks from rogue base stations. The 4G SIM contains the necessary authentication algorithms and certificates which aids in the secure accessing of the network. The primary algorithm for accessing the LTE network services is the 3GPP defined algorithm, MILENAGE. ✓ Root Key Length: The use of 128-bit keys doubles the key strength and in so doing requires a greater "level of effort" in attacking the algorithm. The security keys in the LTE network are derived from a Key Derivation Function (KDF). Each key has a different input but all keys used for crypto- algorithms are 128 bits in length. ✓ Security Context: Keys to encrypt signaling and User Plane (UP) data are created for each data session on the Verizon Wireless 4G LTE network. The key for UP traffic is retained for the period that the UE is in a valid connected session and the keys are deleted on transition to idle mode or on handover to another LTE cell site. Also, handover between LTE cell sites can only be performed after security is activated. ✓ Integrity Protection: Integrity protection is used to verify that the signaling has not been modified over the radio access interface and that the origin of signaling data is the one claimed. Each signaling message is appended with an integrity tag and the message is accepted only upon verification of the integrity by the receiving end. The Verizon Wireless LTE network supports 128- bit AES and SNOW3G algorithms for integrity protection. ✓ Airlink Encryption: Encryption is used to provide confidentiality, so that the User Plane data or signaling cannot be overheard on the radio access interface. The Verizon Wireless 4G LTE network supports three optionsforr AES-128, SNOW3GandNULL. n t ee enc yption: One o the three options is negotiated between the UE and LTE Cell before the communication commences. AES-128 is the preferred option in the Verizon Wireless LTE network,followed by SNOW3G and if the UE is not capable of either option,then no encryption (NULL) is used. Verizon Wireless offers secure wireless data services for its government customers. These services are designed to enhance the mobile experience while maintaining security. Secure Access Control to Management Center The M2M Management Center is hosted by Verizon in a highly redundant, failover-capable configuration. Customer access to the Management Center Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 66 verizon is provided through a formal processor on- boarding which provides access credentials to customers. Customers can use either of two methods to access the Management Center: ✓ The Integrated Portal: Access control to the Integrated Portal is provided via username/password credentials provided to users belonging to the customer's organization. SSL based connections for browsers with 128-bit (or higher) encryption are required. ✓ Unified Web Services (UWS): a set of web services APIs (offered via an application software development kit) based on standard SOAP/XML web services API technology. Customers use these APIs to integrate M2M Management Center services into the applications that they build and host. Access to UWS is provided through a username/password credential that the software application uses. Additional security is provided through web services session time outs and session tokens used in API call invocations. Unified Web Services connections use 1-way SSL (with 128 bit or higher encryption)with white-listing of the customer's application server IP address. Application Security Secure Sockets Layer (SSL) and Transport Layer Security (TLS) are standards-based protocols that allow mutual authentication between a client and server,and establish an authenticated and encrypted connection between the client and the server. Dual-Persona Dual persona enables a single Smartphone or tablet to be used for both business and personal use. It partitions the device so that data going to business side can be secured,managed and wiped,while leaving the employee to manage their own information. The Verizon Dual Persona solution offered through Enterproid as a part of Government Mobility as a Service (EMaaS) includes a downloadable app that provides consistent security and management of any mobile device running Android 2.2 or iOS 5.0 and above. The Enterproid Divide service supports a suite of policies that govern data protection, data leakage, network access, email attachments and app distribution. All policies are distributed OTA and can be applied by group. The Divide client allows individuals to use their personal device for work tasks by creating a secure,extensible and IT-friendly business persona, including secure access to fully managed business productivity applications and unified communications,without compromising the individual's privacy or choice of device and personal usage. Verizon offers services that secure the mobile device to protect user privacy Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 67 verizon and provide a layer of protection against hazards common to connected mobile computing devices. Verizon Mobile Security Verizon offers a security suite of applications for Smartphone's which is designed to protect users from various threats to device and data theft. The basic suite includes antivirus and anti-phishing software that provides near real time protection from malware and alerts the user when browsing websites known to be malicious or contain phishing or other exploits as reported by McAfee Site advisor service. Customers desiring even greater protection can find Verizon App Alert service which notifies users of the risks applications present in transmitting personal information.A recovery of lost device suite is also available that can locate, alarm, lock and erase lost devices. The controls for this suite are tied into the My Verizon Web portal. Device Security Features ✓ Secure Boot: Prevents any OS modification or unauthorized OS software from being executed. During boot process, it verifies that only signed software is on the device. Through Mocana's NanoBoot solution,small signature verification application that executes during initialization from within a processor's protected flash memory (8 KB footprint). ✓ Trust Zone is available in most devices sold in 2012 or after. ✓ Multifactor Authentication: Meets DoD 8520.03 which mandates the use of the Common Access Card(CAC)for device level authentication. Accepts X.509 certificates from an external physical smart card reader and FIPS Validated Certificate Store. ✓ Data at Rest: Prevents access to user data if device is lost or stolen. Prevents malware or rogue apps from gettingaccess to anyuser g PP information. OEMs can leverages solutions which are both FIPS 140- 2 certified and NSA Suite B compliant. Some solutions can be post- loaded on Android 4.0 and have a GUI; capable of AES-256 which exceeds native Data at Rest implementation on Android 3.Xand 4.0. Examples include FIPS 140-2 certified module in Motorola RAZR, RAZR MAXX,and DROID 4; Samsung GALAXY TAB 10.1 ✓ Data in Motion: Prevents interception and alteration of data being transmitted across the network, including via the radio access network. Works through Multiple IPSec VPN partners native to devices.Verizon Wireless has created government-wide policies that conform to the ISO 17799 and NIST standards for the protection of customer and employee information. Verizon Wireless has created Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 68 verizon operational standards that reflect these corporate polices and have instituted a program to ensure adherence to the corporate policies. The following reflects key corporate policies and guidelines: ✓ Supporting Policies, Practices and Guidelines Confidential and Proprietary Data Policy — Disposition of Personal Computing Assets — Database Standards — Internet and Web Users — Secure Socket Layer(SSL) Certificates — Violation Reporting — Electronic Mail/Instant Messaging Access &Usage — Wireless Device Security — PCI Logging — IT Support Center Data Privacy Practice ✓ Network c Access — Network Firewall Guidelines — Desktop & Laptop Security — Encryption Key Management — Externally Hosted Internet Applications — Wireless LAN — VPN Security ✓ Authentication — External/Extranet Supporting Practices — Internal/Intranet Supporting Practices — Third Party VPN/Extranet 21. Describe the overall network hardening for public safety services, and approach to meeting NPSTC public safety grade standards. Including but not limited to: battery backup, backup generator, redundant backhaul,etc. Verizon's Response Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 69 verizon The PSBCN solution will adhere to 3GPPstandardsand the National Public Safety Telecommunications Council ("NPSTC's") network requirements Defining Public Safety Grade Systems and Facilities report. We also understand that deploying a network that meets public safety's recommendations is critical to enabling network services to withstand hurricanes such as Harvey and Irma where 98% and 90% (respectively) of Verizon's cell sites remained operational throughout the historic storms. Strategy for Continued Service to Mobile Switching Centers Mobile Switching Centers (MSC) are an important part of our national wireless network,and we continue to add them to our network as we grow.We have 137 MSCs strategically distributed across the country to meet the needs of our customers. Our teams monitor the loading of the switching and data systems to maintain an optimum capacity and service level. One goal of this is to reduce the impact of a disaster to any one MSC. Available capacity in neighboring MSCs could be utilized in the event of a serious disaster. In addition to redundancy in the equipment and circuitry, each MSC is protected by automatic power backup systems, by automatic fire detection and suppression systems, and by physical security systems and alarms. MSC buildings have restricted access to prevent entry by unauthorized personnel. The building structure itself is designed to provide protection for the systems and services located inside. In each MSC, network operations personnel routinely backup system data for the switch itself and the peripheral systems. Automated backup routines are supplemented with scheduled manual backup routines and off-site storage of critical data. A disaster recovery plan has been developed for each MSC, which addresses the recovery of the systems,services and personnel.These plans are updated at least annually. Exercises are conducted at least annually to confirm that these plans can be implemented as expected and to continually increase the readiness of the network teams to respond to an actual disaster. These exercises focus on disasters that may impact us or our customers. Strategy for Continued Service to Cell Sites We have thousands of cell sites across our nationwide network to provide the desired level of customer service, both in terms of capacity and quality of service. Despite the large number of sites,the loss of a single cell site is still a serious situation. We take extra precautions to protect and keep cell sites operational. Cell site operations are protected in many ways, including redundancy in the equipment, automatic power backup systems, automatic fire detection systems,and by physical security systems and alarms.Through arrangements Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 70 verizon with our vendors, any major components of a cell site, up to and including the building and tower, becomes an immediate priority restoration effort on the part of both Verizon Wireless and our vendors. Cell site equipment has sophisticated diagnostics that can instantly determine if a problem occurs at the site. These diagnostic alarms are transmitted to the MSC, which is monitored by regional field operations teams,and the NOC.Cell sites are outfitted with backup batteries,and in most cases backup generators in case of commercial power loss. We maintain and utilize portable cell sites referred to as Cells-on-Wheels (COWs) and Cell-on-Light- Trucks (COLTs), which are fully functional generator-powered cell sites that can replace or enhance network coverage and capacity in a given area. They can accommodate both voice and data services, and can be used for emergency situations. For example, they can be used to enhance communications between firefighters when they are fighting a fire in a remote wilderness area. These portable cell sites are strategically located throughout our network coverage areas and may be deployed to an area that is affected by a weather-related or other disaster. Backup power strategy for the wireless network Verizon Wireless purchases power from electric companies for the day-to- day power requirements of our network infrastructure. If commercial power is lost, we have Power implemented backupsystems for all of the critical PY equipment and infrastructure in our wireless network. This is accomplished by installing large banks of backup batteries in our MSCs and Data Centers,and these are supported by permanent backup generators.s. We have arrangements with our fuel suppliers to refill our fuel tanks as needed, allowing our systems to operate until commercial power is restored. The cell sites are also equipped with batteries, and most sites also have permanent generators which turn-on automatically if commercial power is lost.The company also owns a large supply of portable generators that can be deployed to provide emergency power during extended power outages to those cell sites without permanent generators. Our MSC, Data Center, and cell site generators are tested regularly to ensure that they are functioning properly. Both the batteries and generators are regularly put through rigorous load tests to ensure that they can support the needs of the network in the event of a commercial power disruption. Circuit diversity strategy for the wireless network Our wireless network is comprised of numerous components that are connected using a mixture of fiber optic and high bandwidth telecommunication circuits. We support many of our critical network locations with diverse circuits, network technologies, and alternate local Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 71 verizon telecom carriers. The impact of a severed fiber optic cable or a faulty data circuit is minimized by this diversity in our telecommunications connectivity. Information Technology - Disaster Recovery Planning The Information Technology (IT) team for Verizon Wireless manages the technology that supports internal business functions. For example this technology helps internal users respond to customer needs, streamline internal and external communications, and automate many of our high volume activities. Many of these technologies are integral to our daily operations. Our IT Disaster Recovery team focuses its efforts on mission critical applications and systems, many of which support customer transactions. System engineers for these applications and their supporting technologies emphasize redundancy, geographic diversity, and heightened security to safeguard these systems from an unexpected interruption or disaster. Data Center Strategy Mission critical applications are maintained in a secure data center environment. Our major data centers are protected by automatic fire detection and suppression systems, and by physical security systems and alarms. The data centers have strictly limited access to prevent entry by unauthorized personnel. Only a small number of authorized employees are permitted to access these data centers, and the buildings are monitored by security guards and camera systems to provide a high level of protection to the systems and services located there. All data centers are backed up by both battery and permanent generator systems which are designed to support the data center for extended timeframes in the event commercial power is disrupted. These systems are tested regularly to ensure that they will provide power when needed. Data Backup Strategy In each of the Data Centers that house mission critical applications, a significant amount of resources are put into our data back-up and restoration capabilities. Ensuring the availability and security of critical historic data is part of daily operations, and our back-up procedures include internal and off- site rotation of electronic files. Backbone and Backhaul Network A significant investment in high bandwidth connectivity is required to help ensure that our 4G LTE core systems maintain connectivity to the cell sites and our customers. Verizon Wireless has continued to invest significantly in network capabilities that permit the continued growth in voice and data usage from our customers. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 72 verizon These capabilities include both physical and virtual diversity for our network paths, continued deployment of fiber in the backbone and backhaul networks, and ongoing deployment of nodes that reduce single points of failure in these networks. We have also continued to expand our ownership of these network assets nationally through our affiliate of XO Communications. We also continue to design and deploy innovative portable solutions that provide our personnel, first responders, and our customers with options that extend wireless coverage into areas of need.Many of these solutions leverage technologies ranging from lightweight suitcase-sized cell sites, to trailer- based solutions, and Unmanned Aerial Vehicle (UAV) assets. We invest billions of dollars in our network every year-more than 5126 billion since 2000. These investments include hardening our network from top to bottom -from switching centers to cell sites. For example: ✓ Our sub-zero switches are built in places like Minneapolis, where snow and ice are the biggest weather threats to our facilities. Reinforced roofing, specialized entranceways, thicker insulation and fiber buried to a much deeper level are key characteristics in this weather-fortified building.When ice melts,we have aqua dams,which, when deployed extend 500 feet around the perimeter of a switch location and when filled with water act as a barrier to flood waters to protect the building. ✓ Throughout Florida, an area known for hurricane activity, "Super Switches" are built to withstand Category 5 hurricane winds. These switch locations boast tilt wall block construction built of concrete and rebar and - because of possible flooding- fiber enters the facility in two distinct locations to ensure additional redundancy. Additionally,because commercial power loss is often associated with hurricanes and tropical storms, the Florida Super Switches have dual on- site generators and HVAC systems. The switch facilities also serve as emergency operation centers when hurricanes or other emergencies arise. ✓ Along the east coast, flooding is a significant issue when tropical storms and hurricanes threaten. So Verizon has built cell towers on stilts and elevated platforms. Base stations that house the majority of a cell tower's equipment including its power, generators, cooling systems and transport interface, are elevated from ground level so if flood waters reach the tower, the equipment is safe, dry and able to perform. ✓ Because earthquakes cause lateral and vertical movements, the switch location in California is designed to withstand likely seismic movement patterns. Steel frame walls, suspended ceilings and extra bracing throughout for on-site generators, fire suppression agent Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 73 verizon tanks and battery racks keep this building standing. Exterior generators are integrally mounted to their fuel tanks to prevent severance of buried lines and subsequent fuel spills. ✓ We own a fleet of portable emergency equipment that can be deployed quickly to keep customers connected or restore damaged connections as soon as possible. ✓ In the heartland, tornados often threaten equipment that is stored outdoors as most of Verizon's mobile equipment is. In Kansas, however, mobile assets are safely stored 60 feet underground in a 20,000 square foot cave,which provides safe and convenient storage for emergency assets including portable COWs, COLTs, HORSEs, GOATs, RATs and CROWs. Customer Service - Answering the call for operational resilience Our customer service operations are designed to be resilient. The contact centers are equipped to adapt to changes in customer call volumes,call types, or other circumstances so that they meet service quality targets. Customers are also provided with many different ways to interact with us. For example, customers can gather information about their accounts using our website and other self-service tools if these are most convenient for them. Call Routing Between Multiple Locations Our customer service team operates multiple contact centers located across the United States. Our teams can redirect calls between these locations to provide the best service possible and to optimize the skills of our personnel. This operational strategy is a valuable asset during times of crisis, since it helps minimize the customer impact from a disaster that may affect one location. For example, if one contact center needs to close due to a threatening major storm in the area, that center can redirect its calls to an alternate center in an unaffected part of the country. Our national operations infrastructure is a benefit for our customers since it limits the likelihood that any one event will cause a significant impact to our customer service operations. Contact Center Infrastructure We pay particular attention to the design of our contact centers, not only to make them a safe and enjoyable workplace for our employees, but also to minimize the risk of a disruption.These efforts include special security access to the building, including security guards, camera systems, and lighting systems. The communications equipment is maintained in a secure and environmentally controlled computer room, which is supported by both backup batteries and generator power. Service Restoration Activities Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 74 verizon The Verizon Crisis Response Team (V-CRT) is a nationwide program sponsored and managed by the National Government Sales Operations team.When a natural disaster or crisis occurs,V-CRT responds to government and non-profit organization sand emergency management agencies that need our assistance. V-CRT provides the following support in the event of a crisis: ✓ Deployment of COW/COLT/crisis response vehicle ✓ Back-up phone coverage ✓ Equipment/Network support ✓ Assistance with search and rescue initiatives ✓ A live support line to request help 24/7 ✓ Best-in-class customer support ✓ Routing of requests to the Verizon Security Assistance Team ✓ One phone number (800-981-9558) to call in a crisis situation. This process links together,for the first time,management of crisis situations in one location for the entire Verizon wireless community. V-CRT aligns network, operations, legal and sales - allowing us to react quickly to a crisis situation. The benefits to our customers and to emergency management agencies are tremendous. Verizon Wireless Business Continuity and Disaster Recovery Program The Verizon Wireless Business Continuity and Disaster Recovery Program (BC/DR) is just one part of our overall philosophy to provide high quality services for our customers. Our nationwide wireless network is at the core of our business, and we have invested more than $126 billion since the company was formed - averaging over $6 billion every year - to increase coverage and capacity and to add new services. Our Business Continuity and Disaster Recovery (BC/DR) program team is responsible for minimizing the impact of a disruption to our customers, employees, infrastructure, and business operations. We accomplish this objective by focusing on the following activities: ✓ Identify critical functions, infrastructure and risks; ✓ Implement strategies to minimize the risk of a disruption; ✓ Develop Business Continuity and Disaster Recovery plans, and Crisis Management Teams to recover operations in the event of a disruption; Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 75 verizon ✓ Maintain BC/DR plans,with updates completed at least annually; ✓ Test our plans,at least annually,to validate our response capabilities. We continue to refine our response and recovery capabilities due to the increasing variety of services we provide and the ever-changing level of potential threats to these services. The cross-functional Crisis Management Teams in place across our national footprint enhance coordination and response activities during crisis events. These teams provide a command-and-control structure that allows management to gather and report information about crisis events, for the teams to escalate decision-making as needed, and to facilitate resource allocation. BC/DR activities are visible across all major aspects of our company.We have developed numerous plans to recover critical functions. Business functions have implemented strategies and procedures that not only support routine operations, but also help the function continue to operate in the event of a disaster. Robust operational strategies are at the core of our ability to provide reliable and resilient services. 22. Does the vendor have the ability to augment coverage/capacity with deployable assets during events/disasters? Verizon's Response Deployment of Deployable Verizon maintains deployable to improve capacity at large gatherings and special events. They are also utilized to quickly improve coverage and capacity when natural disasters or other unplanned events interrupt wireless service Verizon's local operations team can deploy any of our emergency portable assets including COWs and COLTs.All portable assets are owned and maintained by Verizon Wireless. Estimated duration deployment of a COW, COLT, and SPOT: ✓ Satellite connection - within 8-16 hours; based on capacity and Satellite connection ✓ Without interconnect- 24-48 hours ✓ With Interconnect-8-16 hours ✓ SPOT- 4-8 hours/based on capacity and Satellite connection ✓ All have to support E911 before they can be turned up Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 76 verizon 23. How would public safety or other government agency requests for those deployable assets be prioritized over public network services in an emergency or disaster situation? Verizon's Response Our customer care teams work closely to monitor service levels, and the need to redirect calls to an alternate contact center.We have documented many of these routing patterns in our recovery plans to streamline our ability to activate the technology in the event of an interruption,and to send calls to the teams that are best equipped to help the customer. Being crisis-ready is paramount to Verizon, and we are committed to supporting those who need us most when they need us most. During an emergency, first responders rely on wireless service more than ever to coordinate efforts in the face of fires, floods, snow and wind storms, earthquakes, tornados, or hurricanes. 24. Does the vendor support local agencies purchasing their own cellular equipment to'turn up' additional capacity when/where needed. Verizon's Response Yes. Verizon offers the Mobile Connectivity Trailer - a towable deployable asset that can be managed and deployed directly by the customer. This allows the customer to maintain control over the timing and deployment decision for these network assets. User Classification. Authorization and Onboarding 25. Detail classes of user priority defined and procedures required in applying for and initiating public safety priority service for a user as well as the mechanism for device provisioning and management in both day-to-day operations and during critical incidents. Verizon's Response Device Provisioning ✓ Verizon utilizes the latest technology and partners with various vendors to streamline the migration process and minimize the impact to end users - If porting from another carrier, there may be a brief lapse of service while the conversion is taking place. ✓ Verizon has experience working with all major equipment manufacturers, their mobile enrollment programs and various Mobile Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 77 verizonv Device Management (MDM) solutions to leverage semi-automated provisioning capabilities (a separate cost may be associated). ✓ Most enterprise data should automatically restore from the customer's servers on Smartphone — Voicemail configuration and restoration will be dependent on the customer's device and operating system selection. Porting device will establish a new voicemail system ✓ End users should be instructed to backup personal data that is not captured on the customer's servers prior to rollout; which can significantly reduce the overall transition time Customer Involvement ✓ Partner with Verizon during the project planning phase to solidify overall project execution ✓ Approve / submit reconcile orders for onsite and direct ship device requests ✓ Partner with Verizon to create and solidify master rollout schedule • Employee Communications: Verizon partners with the customer to ensure employee communications cover all pertinent conversion criteria — On-site Transitions-Customer manages scheduling end users for device pickup dates and times — Direct Ship-Customer communicates estimated delivery date to all remote end users 26. Describe the process for a user to use his/her personal mobile device to access the public safety network services if required. Verizon's Response Verizon offers tools to our public safety customers to manage their Bring Your Own Devices (BYOD) devices today through use of the public safety private core network. 27. Confirm your ability to activate equipment and priority data/video services within 24 hours after request in the event of a State of Disaster/Emergency. Verizon's Response Provided the customer has met all of the requirements to receive Mobile Broadband Priority Service, Verizon is able to activate equipment and Mobile Utah Solicitation Number#CJ18012-Wireless Data,Voice, and Accessories Attachment L Network Technology Questionnaire 78 verizonv Broadband Priority Service within 24 hours after request in the event of a State of Disaster/Emergency. Utah Solicitation Number#CJ18012-Wireless Data,Voice,and Accessories Attachment L Network Technology Questionnaire 79 A NASPO ValuePoint NASPO ValuePoint Wireless Data, Voice and Accessories Product Add Request DATE: ATTN: Chris Jennings NASPO ValuePoint Contract Administrator RE: NASPO ValuePoint Master Service Agreement# (the "Contract") with ("Contractor") Dear Mr. Jennings: Action Requested: Contractor requests to add the product(s) and/or service(s) referenced in this document (collectively, the "Products") to the Contract. Action Log: Verify Log is attached PRODUCTS: PRODUCT OVERVIEW: Provide a summary of the product you are requesting to add. Attach any product brief to this document. Describe how the product falls with the Scope of the Master Agreement: NEW PRODUCT TERMS AND CONDITIONS. Attach any Terms and Conditions that apply to this product (such as ULA, Policy, Product Terms and Conditions). Any and all Products offered and furnished shall comply fully with all applicable Federal and State laws and regulations. Any third-party product provider must agree to the Master Agreement Terms and Conditions. MA152-1 Attachment M Page 1 of 3 ANASPO ValuePoint NASPO ValuePoint Wireless Data, Voice and Accessories Product Add Request BILLING Any Product added to the NASPO ValuePoint Master Agreement must be billed by the Master Agreement Contractor and not by any third party. COST: Include a cost matrix to include NASPO ValuePoint contract pricing. MA152-1 Attachment M Page 2 of 3 A NASPO ValuePoint NASPO ValuePoint Wireless Data, Voice and Accessories Product Add Request APPROVAL: Upon signature, NASPO ValuePoint approves the addition of the product(s) and/or service(s) referenced herein to the Contract. Upon signature, Contractor assures that all product(s) and/or service(s) referenced herein meet the terms and conditions of the Contract and understands that NASPO ValuePoint reserves the right to audit Contractor for compliance in accordance with the terms and conditions of the Contract. NASPO ValuePoint also reserves the right (a) to request additional information with respect to the product(s) and/or service(s) throughout the life of the Contract if in the best interest of NASPO ValuePoint. Contract Vendor: BY: NAME: TITLE: DATE: NASPO ValuePoint BY: NAME: TITLE: DATE: MA152-1 Attachment M Page 3 of 3 NASPO ValuePoint NASPO ValuePoint Wireless Data, Voice and Accessories Product Add Request ACTION LOG Submit updated Action Log with each Request. Log must provide history of previous requests. CONTRACT VENDOR: Contact Name and Email (for questions): DATE: DATE ACTION REQUESTED: DATE SUBMITTED APPROVED MA152-1 Attachment N New Product Request Log Page 1 of 1 verizon Utah Solicitation Number # CJ18012 Wireless Data, Voice, and Accessories Attachment 5 A. Purchasing entities are concerned about the security and privacy of information and data related to the performance of this contract.The type of data and information transmitted, stored and processed by the products and services will vary based on the purchasing entities requirements. As a result, it is not possible to establish a single set of of security requirements all products and services awarded under this contract must meet. Each purchasing entity purchasing from this contract will determine which products and services have the appropriate cyber security and data controls in place to meet their specific needs. To assist public entities each offeror must submit a Security Disclosure Statement with their proposal. Verizon Response Acknowledged. B. To qualify for any award under this contract, the Offeror must submit a Security Disclosure Statement addressing all of the elements listed below. I. In responding,Offeror must address not only the security mechanisms used by the bidder and its direct subsidiaries, but any partners, subcontractors or other 3rd parties who would be involved in implementing, operating, or in any way coming into contact with the service. Verizon Response Acknowledged. II. By signature of the proposal submitted in response to this RFP, the offeror represents and warrants the accuracy and currency of the information submitted in response to the Security Disclosure Statement as listed in paragraph C of this attachment. Verizon Response Acknowledged. Utah Solicitation Number# CJ18012 —Wireless Data, Voice, and Accessories 1 Security Disclosure Statement, Attachment S Confidential to Verizon and the State of Utah verizon C. Security Disclosure Statement information required. Offeror shall describe all policies, procedures,measures, methods, certifications and standards the offered product and/or service has in place to protect the purchasing entities security and privacy of information and data involved in the performance of this contract for each numbered statement below. Description responses shall also include; I. If for the specific product or service offered, the numbered security statement is not appropriate because it does not as a matter of accepted security practice relate to the product or service offered, the offeror shall indicate in a statement that it is not applicable and briefly explain why. Verizon Response Acknowledged. Verizon maintains the CPI-810 Corporate Security Policy Instruction manual which is based and aligned with the National Institute of Standards and Technology (NISI) Cyber Security Framework (CSF), and other standards. In addition, individual business units may maintain supplemental security requirements in accordance with the instructions set forth in the CPI-810. II. If the specific product or service offered does not comply with the the numbered statement,the offer shall indicate,"does not comply". Verizon Response Acknowledged. 1) Methods and measures taken to hold, protect, and dispose of data during and following completion of any contract services. Include how access to a Purchasing Entity's user accounts or data will not be allowed, except in the course of data center operations, response to service or technical issues, as required by the express terms of the Master Agreement,the applicable Participating Addendum, and/or the applicable Service Level Agreement. Verizon Response Verizon integrates the principles of duty segregation into processes where there is potential for fraud or the risk of accidental or deliberate misuse of privileges. In those instances where sufficient segregation of duties is not possible or practical, other controls are put in place such as management oversight, monitoring of activities, logs, audit trails, etc.The underlying principle is to separate the initiation of an action from the authorization of that action. Additionally, Verizon utilizes the Principle of Least Privilege in which a user is granted the minimum level of access to perform actions necessary for the job function. Utah Solicitation Number# CJ18012—Wireless Data, Voice, and Accessories 2 Security Disclosure Statement, Attachment S Confidential to Verizon and the State of Utah verizon 2) Security measures to secure and protect the confidentiality of information and data that is obtained, created, stored, transmitted, processed or otherwise held or managed by the product or service during the performance of all work related to performance of this contract. Include all data confidentiality standards and practices that prevent the exposure to unauthorized personnel, but also managing and reviewing access that administrators have to stored data. Verizon Response See answer above. Additionally, Logical access control policies are defined, documented and managed to ensure that only authorized personnel have access to critical business applications and systems based on position and job requirements.User access on Information Resources are reviewed by a Responsible Party at least once every twelve (12) months and privileged IDs are reviewed at least once every three (3) months to ensure they are still required and that all Users that utilize them are authorized. 3) Data encryption methods and standards in place to encrypt data at rest and in transit. This includes but is not limited to, encryption standards employed to protect data in transit over either wired or wireless (e.g. cellular, Wi-Fi, or other), and how that might change over the life of the contract. Verizon Response Verizon's Policies, Standards and Practices address the encryption requirements for sensitive data during transmission and while in storage, to include encryption technology specifications and minimum key length requirements. Verizon business units are required to develop policies, practices and instructions for use of cryptographic systems and techniques which must consider Verizon classification requirements and a process for key management, including revocation and recovery of encrypted information in the case of lost, compromised or damaged keys. Verizon uses industry standard, commercial grade strong encryption for message confidentiality, authentication, and non-repudiation. 4) Measures to protect Information about the cost, type, quantity and location of state communications facilities, system assets, plans, procedures, contract information, billing information and other information identified as sensitive by the purchasing entity related to the performance of all work under this contract. Verizon Response Verizon's asset management program utilizes discovery tools and core physical asset information to facilitate the lifecycle management of IT computer and data center assets. Classifications and associated labels are assigned to information and information processes by Information Resource Custodians in accordance with the need for confidentiality,integrity Utah Solicitation Number# CJ18012—Wireless Data, Voice, and Accessories 3 Security Disclosure Statement, Attachment S Confidential to Verizon and the State of Utah verizon and availability of the particular data and the security risk to Verizon should the information be compromised,corrupted, lost or destroyed,or the service rendered inoperable or misused. 5) Risk and policy management and enforcement measures in place to protect the security of physical assets and information. Verizon Response Verizon's Risk Management teams identify potential risks,including a wide variety of hazards or threats to infrastructure or business operations,and analyzes the business impact in order to determine the potential for interruption of critical processes, or the violation of internal security policies or controls. Once a risk is identified,Verizon develops an operational plan to respond to,assign responsibility for, and resolve risks identified in the risk assessment,tests the plans and incorporates lessons learned. 6) How distributed access is controlled and managed across IT assets, including data, applications, networks and platforms within the solution. Verizon Response Access to IT assets including data, applications, networks and platforms is centralized with work flow approval process. 7) Security management in place to secure data and applications, including threats from outside the service center as well as other customers co- located within the same service center. Verizon Response Verizon utilizes access control lists on edge routers. Customer facing servers are located in the Demilitarized Zone (DMZ). Secure routers and firewalls separate the Internet and DMZ, and additional secure routers and firewalls separate the Verizon internal network from the DMZ. Verizon uses standard protocols that are compatible with industry standard access control mechanisms. 8) Describe the logging process including: a. The types of services and devices logged, Verizon Response Verizon systems are required to provide logging of any event that may indicate a system compromise, denial-of-service, or other security violation. System monitoring must be capable of immediately notifying an administrator when pre-determined event thresholds are exceeded. If audit records cannot be recorded,the system must be configured to generate an alarm (i.e., pager, email, etc.) to the security or other authorized administrator. Utah Solicitation Number# CJ18012—Wireless Data, Voice, and Accessories 4 Security Disclosure Statement, Attachment S Confidential to Verizon and the State of Utah verizon b. The event types logged, and Verizon Response Verizon systems are required to provide logging of any event that may indicate a system compromise, denial-of-service, or other security violation. System monitoring must be capable of immediately notifying an administrator when pre-determined event thresholds are exceeded. If audit records cannot be recorded, the system must be configured to generate an alarm (i.e., pager, email, etc.) to the security or other authorized administrator. c. The information fields will be made available to the authorized Purchasing Entity if requested in their PA after award of the master agreement. Verizon Response Audit logs are confidential and not shared externally. 9) Describe the security Technical Reference Architectures Verizon Response Verizon firewalls, gateways, routers and Intrusion Detection Systems (IDS) restrict, control and monitor access into and within its network, sub-networks and the systems within its global network. Depending on the architecture, remote access authorization is managed through authentication protocols. 10) Describe security procedures (background checks, foot printing logging, etc.) which are in place regarding Offerors employees who have access to sensitive data. Verizon Response All prospective employees are investigated and subjected to a background check, including criminal and Social Security background checks, as part of the hiring process to determine whether they merit employment in the positions for which they applied. Additionally, all employees are covered by our Code of Conduct, which can be provided for your review upon request. Please note that the Code is available on our external website at: https://www.verizon.com/about/our-company/code-conduct 11) Provide an itemized list of all cyber security standards and, security certifications in place that the products and service offered comply with to ensure appropriate controls and data confidentiality are in place,as well as those in process at time of response.Specifically include HIPAA,FERPA, CJIS Security Policy, PCI Data Security Standards (DSS), IRS Publication 1075, FISMA, NIST 800-53, NIST SP 800- 171, FIPS 200 and FedRAMP (Moderate, High) if they apply. Include detailed response on how security Utah Solicitation Number# CJ18012—Wireless Data, Voice, and Accessories 5 Security Disclosure Statement, Attachment S Confidential to Verizon and the State of Utah verizon standards and certifications will be maintained and updated to meet best practices for maintenance and operations. Verizon Response There are no certificates for wireless services. However, Verizon has implemented and enforced documented policies, standards and practices intended to protect the confidentiality, integrity, availability and non-repudiation of that information. Additionally, Verizon also employs a sizable Internal Audit function, whose mission includes continual assessment of Verizon controls and processes, in order to facilitate ongoing improvement in those areas, and to memorialize findings from those Audits in reports which are communicated up to and including Verizon's Board of Directors. Internal audit reports are generally considered confidential and proprietary to Verizon and are available to Verizon employees only on a need-to-know basis. 12) Provide a detailed list of all third-party attestations, security credentials and certifications, and reports relating to data security, integrity, and other controls in place. Verizon Response In order to provide competitive services Verizon may employ subcontractors. Verizon's subcontractor agreements include requirements to abide by Verizon Security Policies and are protected under non-disclosure agreements. Product/Service team would need to comment if any Third Parties will even be used for these services. Verizon uses AWS for infrastructure and they comply with many of infrastructure related security measures. In addition,Verizon has its own internal security measures that all products must comply prior to launch. These measures are based off of NIST CSF NIST 800-53. https://aws.amazon.com/compliance/pci-dss-level-1-fags/ 13) NIST Cybersecurity Framework, April 16, 2018,Version 1.1 https://doi.org/10.6028/NIST.CSWP.04162018: Describe how the offeror is prepared to utilize the NIST Cybersecurity Framework for Turnkey Internet of Things, Other Turnkey Wireless, Applications and Services (Category 3) and Wireless Transport Options (Category 4)as may be implemented by the Purchasing Entity, which may include, but is not limited to: a. Convey the purchasing entities'cyber security requirements, Verizon Response Verizon maintains the CPI-810 Corporate Security Policy Instruction manual which is based and aligned with the National Institute of Standards and Technology (NIST) Cyber Security Framework(CSF),and other standards. In addition,individual business units may Utah Solicitation Number# CJ18012—Wireless Data, Voice, and Accessories 6 Security Disclosure Statement, Attachment S Confidential to Verizon and the State of Utah verizon maintain supplemental security requirements in accordance with the instructions set forth in the CPI-810. b. Identify Functions, Categories, Subcategories, and Informative References that describe specific cybersecurity activities will provide in the Offerors's system, products or services under contract with the Purchasing Entity, Verizon Response Verizon has an enterprise incident response, business continuity, and disaster recovery capability for responding to known or suspected security attacks, threats, or hazards to its network and information infrastructure. Formal reporting and incident response procedures are documented, implemented, and periodically tested. Verizon's Incident Response Operations organization is responsible for 24x7x365 security threat alarm monitoring and response, and security event response and management. The organization's process and procedures are formally documented and tested at least annually. c. Communicate cyber security requirements through Cyber Supply Chain Risk Management (SCRM), and Verizon Response See above answer. d. Other cybersecurity risk management activities of Offeror's system, products or services under contract with the purchasing entity. Verizon Response See above answer. 14) NIST Cybersecurity Framework, Table 2 Framework Core: For each subcategory of the all 15 Categories of the NIST Cybersecurity Framework, list the specific standards and certifications, the products or services offered comply with at the time or your proposal. Categories Include: a. Asset Management(ID.AM):The data, personnel,devices, systems, and facilities that enable the organization to achieve business purposes are identified and managed consistent with their relative importance to organizational objectives and the organization's risk strategy. Verizon Response Verizon maintains the CPI-810 Corporate Security Policy Instruction manual which is based and aligned with the National Institute of Standards and Technology (NIST) Cyber Security Framework (CSF), and other standards. In addition, individual business units may maintain Utah Solicitation Number# CJ18012—Wireless Data, Voice, and Accessories 7 Security Disclosure Statement, Attachment S Confidential to Verizon and the State of Utah verizon supplemental security requirements in accordance with the instructions set forth in the CPI- 810. Utah Solicitation Number# CJ18012—Wireless Data, Voice, and Accessories 8 Security Disclosure Statement, Attachment S Confidential to Verizon and the State of Utah verizon b. Business Environment (ID.BE): The organization's mission, objectives, stakeholders, and activities are understood and prioritized; this information is used to inform cybersecurity roles, responsibilities, and risk management decisions. Verizon Response Yes. c. Governance (ID.GV): The policies, procedures, and processes to manage and monitor the organization's regulatory, legal, risk, environmental, and operational requirements are understood and inform the management of cybersecurity risk. Verizon Response The CPI-810 practices and procedures have been updated to align with the National Institute of Standards and Technology (NISI) Cyber Security Framework. These documents describe the minimum baseline required to secure Verizon's information resources. This instruction applies to individual behaviors and business processes, as well as to our infrastructure and its supporting systems and applications. d. Risk Assessment (ID.RA): The organization understands the cybersecurity risk to organizational operations (including mission, functions, image, or reputation), organizational assets, and individuals. Verizon Response Yes. e. Risk Management Strategy (ID.RM): The organization's priorities, constraints, risk tolerances, and assumptions are established and used to support operational risk decisions. Verizon Response Yes. Utah Solicitation Number# CJ18012—Wireless Data, Voice, and Accessories 9 Security Disclosure Statement, Attachment S Confidential to Verizon and the State of Utah verizon f. Supply Chain Risk Management (ID.SC): The organization's priorities, constraints, risk tolerances, and assumptions are established and used to support risk decisions associated with managing supply chain risk. The organization has established and implemented the processes to identify, assess and manage supply chain risks. Verizon Response Third party service providers are regularly monitored for security and privacy compliance via the SOC and HIPAA risk assessment and compliance processes. Third party vendors must also comply with Verizon internal security policies;reviewed as a pre-requisite to production implementation and on-going, annually. g. Identity Management, Authentication and Access Control (PR.AC): Access to physical and logical assets and associated facilities is limited to authorized users,processes,and devices,and is managed consistent with the assessed risk of unauthorized access to authorized activities and transactions. Verizon Response Yes. h. Awareness and Training (PR.AT): The organization's personnel and partners are provided cybersecurity awareness education and are trained to perform their cybersecurity related duties and responsibilities consistent with related policies, procedures, and agreements. Verizon Response Security awareness training is mandatory and conducted by Corporate Security throughout Company structure with topics discussed but not limited to: protection of proprietary information; classification and handling of information/materials; business ethics; high risk situations; disaster prevention; password security; health and safety; etc. This training is reinforced by security awareness articles and bulletins on current issues. i. Data Security (PR.DS): Information and records (data)are managed consistent with the organization's risk strategy to protect the confidentiality, integrity,and availability of information. Verizon Response Yes. j. Information Protection Processes and Procedures(PR.IP):Security policies (that address purpose, scope, roles, responsibilities, Utah Solicitation Number# CJ18012—Wireless Data, Voice, and Accessories 10 Security Disclosure Statement, Attachment S Confidential to Verizon and the State of Utah verizon management commitment, and coordination among organizational entities), processes, and procedures are maintained and used to manage protection of information systems and assets. Verizon Response Yes. k. Maintenance (PR.MA): Maintenance and repairs of industrial control and information system components are performed consistent with policies and procedures. Verizon Response Procedures are clearly documented to ensure that maintenance access is only accessible by arrangement between the manager of the computer service and the hardware/software support personnel requiring access. One-time password mechanisms or two-factor authentication are required for external or remote network access and access to critical data. I. Protective Technology (PR.PT): Technical security solutions are managed to ensure the security and resilience of systems and assets, consistent with related policies, procedures, and agreements. Verizon Response Yes. m. Anomalies and Events (DE.AE): Anomalous activity is detected and the potential impact of events is understood. Verizon Response Yes. n. Security Continuous Monitoring (DE.CM): The information system and assets are monitored to identify cybersecurity events and verify the effectiveness of protective measures. Verizon Response Verizon has taken extraordinary measures to ensure the security and privacy of our networks-from teams of cyber-security employees monitoring our networks around the clock to completing a comprehensive update of our privacy policy. Utah Solicitation Number# CJ18012—Wireless Data, Voice, and Accessories 11 Security Disclosure Statement, Attachment S Confidential to Verizon and the State of Utah verizon o. Detection Processes (DE.DP): Detection processes and procedures are maintained and tested to ensure awareness of anomalous events. Verizon Response Yes. p. Response Planning (RS.RP): Response processes and procedures are executed and maintained, to ensure response to detected cybersecurity incidents. Verizon Response Yes. q. Communications(RS.CO):Response activities are coordinated with internal and external stakeholders (e.g. external support from law enforcement agencies). Verizon Response Verizon has established processes to identify, track and determine applicable legal and regulatory information security and privacy regulations as defined and implemented by external governing bodies (e.g. international, Federal,state and local governments). r. Analysis (RS.AN): Analysis is conducted to ensure effective response and support recovery activities. Verizon Response Yes. s. Mitigation (RS.MI): Activities are performed to prevent expansion of an event, mitigate its effects, and resolve the incident. Verizon Response Yes. t. Improvements (RS.IM): Organizational response activities are improved by incorporating lessons learned from current and previous detection/response activities. Verizon Response Yes. Utah Solicitation Number# CJ18012 —Wireless Data, Voice, and Accessories 12 Security Disclosure Statement, Attachment S Confidential to Verizon and the State of Utah verizon u. Recovery Planning (RC.RP): Recovery processes and procedures are executed and maintained to ensure restoration of systems or assets affected by cybersecurity incidents. Verizon Response Yes. v. Improvements (RC.IM): Recovery planning and processes are improved by incorporating lessons learned into future activities. Verizon Response Yes. w. Communications (RC.CO): Restoration activities are coordinated with internal and external parties (e.g. coordinating centers, Internet Service Providers, owners of attacking systems, victims, other CSIRTs, and vendors). Verizon Response Yes. 15) Describe the data breach/incident policies and procedures regarding notification to both the purchasing entity of a security incident and/or data breach, as defined in this RFP, and the mitigation of such a breach. Include how proposer will work with Purchasing Entities before, during,and after a Security Incident and a Data Breach. Include information such as: a. Personnel who will be involved at various stages, include detail on how the Contract Manager will be involved; Verizon Response Customer notifications are contract-specific and may vary based on geographic location and jurisdiction (e.g. U.S. State requirements vs. EU notification requirements). Please consult with your Account Representative for customer-specific procedures relating to breach notification. b. Response times; Verizon Response See above answer. c. Incident levels; Verizon Response See above answer. Utah Solicitation Number# CJ18012—Wireless Data, Voice, and Accessories 13 Security Disclosure Statement, Attachment S Confidential to Verizon and the State of Utah verizon d. Processes and timelines; Verizon Response See above answer. e. Methods of communication and assistance; and Verizon Response Verizon will use commercially reasonable efforts to promptly notify the customer and assist them in investigating and assessing the extent and nature of the unauthorized disclosure. Notification is made based on statutory or contractual requirements. f. Other information vital to understanding the service you provide. Verizon Response See above answer g. Provider should take into consideration that Purchasing Entities may have different notification requirements based on applicable laws and the categorization type of the data being processed or stored. Verizon Response Acknowledged. 16) Describe the method for compliance with all applicable laws related to data privacy and security including state Security Breach Notification Laws dealing with personally identifiable information (PII). Describe any legal obligations related to security the offeror will meet over the life of the contract and describe how offeror will report changes to these obligations to the public entity. Verizon Response Verizon's policies on the use and disclosure of customer data are set forth in Verizon's privacy policy, the terms and conditions of products and services, and its customer agreements. Under federal law and some state laws, customer has the right, and Verizon the duty, to protect the confidentiality of Customer Data that also is customer proprietary network information ("CPNI"). Verizon's use and disclosure of CPNI, as that term is or may hereinafter be defined in Section 222 of the Communications Act of 1934, as amended (the "Act"),shall be governed solely by, and undertaken strictly in accordance with, applicable law including without limitation the Act.. Utah Solicitation Number# CJ18012—Wireless Data, Voice, and Accessories 14 Security Disclosure Statement, Attachment S Confidential to Verizon and the State of Utah verizon D. Any Turnkey Internet of Things, Other Turnkey Wireless system that incorporates SaaS, laaS or PaaS or other cloud computing element shall complete, provide, and maintain a completed CSA STAR Registry Self-Assessment for that element. 2 < https://cloudsecurityalliance.org/star/self-assessment/#_overview.Offeror must either submit a completed Consensus Assessments Initiative Questionnaire (CAIQ), or submit a report documenting compliance with Cloud Controls Matrix (CCM) that the CAIQ is based on for the element that cloud based. Verizon Response Verizon has its own internal security policies that all products must comply prior to launch. These policies are based off of NIST CSF NIST 800-53. Verizon leverages on existing AWS compliance, certifications, and best practices when it deploys the platform on AWS Cloud Infrastructure and when it uses AWS Managed Services. AWS Cloud Infrastructure compliance programs: https://aws.amazon.com/compliance/programs/. Utah Solicitation Number# CJ18012—Wireless Data, Voice, and Accessories 15 Security Disclosure Statement, Attachment S Confidential to Verizon and the State of Utah ,'''of T$L" .f 'z" NASPOf �Fai �.��per.``', i v� .o (( y� ValvePoint 1_..$.-.-__,8 9/'I1,/ 0 Solicitation # CJ18012 Wireless Data, Voice, and Accessories RFP Attachment V Category 3 Subcategory Definitions Item Application Definition A Fleet Management Allows the management of tasks associated with managing a fleet of vehicles through the use of telematics or remote sensing devices. B Mobile Device Mobile device management/enterprise mobility management (MDM/EMM) are Management solutions IT organizations use to manage and support end users' mobile devices, /Enterprise applications and data, and to enforce enterprise security policies. Mobility Management (MDM/EMM) C Mobile Network-based solutions that allow the integration of a user's mobile device and Integration/Mobile a desk phone, and provide a number of other business-oriented features. Substitution As a minimum, solutions meeting this criteria will provide: Solutions • Single Number Reach or the ability for a user to be reached at a single business telephone number. • Calls to that single telephone number would ring at both the user's desk phone or mobile device either through simultaneous and/or sequential ringing. • Single Voicemail Box for calls to that single business number. D Workforce Workforce management solutions are systems that organizations use to manage Management personnel who are mobile or regularly operate outside of a fixed office or work location. Functions typically include supervisory monitoring, time and attendance tracking, enforcing pay/workforce rules, scheduling, planning,task management, capacity planning, budgeting,forecasting, and other related functions E Field Service Systems that support the management of field service operations typically managing Management service orders, dispatching technicians, work planning, route optimization, time recording, maintenance data collection/analysis and other related functions. F Mobile Data A solution(s) that allow mobile users with cellular-equipped tablets or smartphones to Collection/Mobile collect data and possibly other information (e.g. pictures,videos, audio notes, locations, Forms etc.),which is then sent over the cellular network to a cloud storage facility from which it can be accessed or downloaded by the customer. G Traffic Systems implemented by local governments to manage the flow of vehicle and Management and potentially pedestrian traffic to reduce congestion, improve efficiency, reduce energy Intelligent waste, improve safety and optimize road utilization. Transport Systems (ITS) Public Safety Any system that would be used by public safety organizations (e.g. Police, Fire, EMS, Systems etc.) in executing their duties.Those functions might include multimodal communications, locating resources, managing responses, routing and dispatching, building and site intelligence, ongoing monitoring and detection systems, and other related functions. J loT Management Solutions to monitor, manage and maintain networks of Internet of Things (loT) devices. Functions might include maintaining inventory, monitoring health/performance, measuring utilization, security maintenance, diagnostics and troubleshooting, downloading software/firmware updates, executing remote commands (e.g. turn off/on, reboot, etc.), logging/reporting, and other related functions. M Enterprise A messaging solution offered as an alternative to traditional SMS/MMS and offering Messaging enterprise-grade security, archiving, and retrieval geared for the messaging requirements of organizations with stringent security requirements. N Secure LAN Access A cellular wireless service providing a secure end-to-end virtual private network (VPN) type connection between a mobile device and to the customer's local area network (LAN). „,O µ Tg Ed4,I '' _ B' ►4'' 3% NASPO I Io% t4 : ti ,ia” ValuePoint MA152-1 Attachment W Wireless Data, Voice and Accessories Offeror Submission Sheet Offeror Name: Cellco Partnership d/b/a Verizon Wireless Instructions: Please indicate below which categories of award apply to your proposal. Offerors may propose by state if desired in lieu of a National Award for Categories 3 and 4(Regional). If Regional award is desired please indicate so on this attachment. Organizing your proposal so that each category of award is addressed separately would be preferable. Category (subcategory) Yes No Regional i Award? Category 1: Wireless Voice and Data X N/A Category 2: Wireless Accessories and Equipment X N/A Category 3: Turnkey Wireless Solutions (Check this if any X subcategories below) Category 3:Subcategory A: Fleet Management X Category 3:Subcategory B: Mobile Device Management/Enterprise X Mobility (MDM/EMM) Category 3: Subcategory C: Mobile Integration/Mobile Substitution X Solutions Category 3:Subcategory D: Workforce Management X Category 3:Subcategory E: Field Service Management X Category 3:Subcategory F: Mobile Data Collection/Mobile Forms X Category 3: Subcategory G: Traffic Management and Intelligent Transport Systems(ITS) X Category 3: Subcategory H:Snow and Ice Removal Route Management X Category 3: Subcategory I: Public Safety Systems X Category 3: Subcategory J: loT Management X Category 3: Subcategory K: Energy Conservation/Management X Category 3: Subcategory L: Building and Facilities Automation X Category 3: Subcategory M: Enterprise Messaging X Category 3:Subcategory N:Secure LAN Access X Category 4: Alternate Data Transport X MA152-1 Wireless Data,Voice and Accessories RFP Attachment W: Offeror Submission Sheet "F STATE OF UTAH f"V oY rkF(irt\ ° i �� CONTRACT AMENDMENT 444. �+ ,... AMENDMENT # 1 To CONTRACT#MA 152-1 TO BE ATTACHED TO AND MADE A PART OF the above numbered contract by and between the State of Utah, Division of Purchasing referred to as State Entity and, Cellco Partnership d/b/a Verizon Wireless, referred to as Contractor. THE PARTIES AGREE TO AMEND THE CONTRACT AS FOLLOWS: 1. Contract period: 8/12/2019 (original starting date) 8/11/2024 ' (current ending date) 8/11/2024 new ending date 2. Agreed to changes: BOTH PARTIES AGREE TO AMEND THE CONTRACT AS FOLLOWS: In this Amendment,changes to pre-existing Contract language will use strike through for deletions and underlining for insertions. REVISION 1. Attachment A-NASPO ValuePoint Master Agreement Terms and Conditions is amended to add: 40. Limitation of Liability: Participating Entities shall have the limitations of liability provided by their respective state laws. In no event shall Contractor be liable for inability of users to access 911 or E911 service. In no event shall Contractor.NASPO.the Lead State and/or any and all Participating Entities be liable for any indirect. special.consequential or incidental damages, however caused,which arise out of any act or failure to act relating to this Agreement,even if such party has been advised of the claim or potential claim or the possibility of such damages. and in no event shall any party be liable to any other party for punitive damages.Nothing herein will be deemed to waive Contractor's obligations to perform under the terms of the Master Agreement. 41. Software Terms and Conditions: Purchasing Entities that acquire rights to use software through this Agreement. or as contained in any third-party license connected with a purchase. shall be subject to the license agreements distributed with such software; provided, however, in the event of a conflict in terms between an end user license agreement(EULA)or any other third-party license, and the Master Agreement. the terms in the Master Agreement will supersede and control. In addition, any terms in a EULA or third- party license agreement that conflict with a governmental Purchasing Entity's state constitution, or any statute or other law by which the governmental Purchasing Entity is bound,will be deemed void, and of no force or effect, as applied to that governmental Purchasing Entity. 42. Contract Migration: Participating Addendums executed under the NASPO 1907 Contract("Prior Addendum") shall terminate upon the execution of a Participating Addendum executed under this Agreement ("New Participating Addendum")without further action of the parties thereto: provided, however, that any then pending purchase order issued under the Prior Addendum shall survive the termination,and continue to be governed by the terms of the Prior Addendum until the earlier of i)the expiration of the term of that order(including any extension agreed to by the Purchasing Entity and the Contractor).and ii)December 31. 2020 (or such longer period agreed to by the Purchasing Entity and the Contractor). Upon expiration of the term of an order by either(i) or(ii), the lines of service issued under the NASPO 1907 Contract shall move to the same 4G cellular service plan(s) (each a"Service Plan") under the Master Agreement(MA152-1 Contract)where available. In the event that a Service Plan used by a line of service under the NASPO 1907 Contract("Legacy Plan") is unavailable under the Master Agreement(MA 152-1 Contract),the Purchasing Entity and Contractor shall agree on the appropriate Service Plan for that line of service under the Master Agreement(MA 152-1 Contract). A Purchasing Entity shall be allowed to retain a Legacy Plan used by a line of service under the NASPO 1907 Contract,that is unavailable under the Master Agreement(MA152-1 Contract), until the service line using the Legacy Plan a) is terminated by the Purchasing Entity, b) is suspended or is otherwise set to inactive for more than 90 continuous days, or more than 180 days in any one year period, by the Purchasing Entity, or c) is moved to a plan under the Master Agreement(MA 152-1 Contract)by the Purchasing Entity. For the avoidance of doubt, service lines of a Purchasing Entity may not be moved between Legacy Plans as of the effective date of a New Participating Addendum, and all Purchase Orders issued as of such effective date must be placed under this Agreement. REVISION 2. Attachment B—Scope of Work, Section 2.1.6, Pricing Requirements, Cancellation Fees is deleted in its entirety and replaced with the following: Carrier must provide for any Purchasing Entity the ability to cancel service for at least 25%of the active lines of service under contract in any given year with no early termination fees.Nothing herein limits the Purchasing Entity's obligation to repay; or the Carrier's ability to demand or recover, any promotional incentive(s) (such as additional service discounts,credits,waived fees, device subsidies, or other offers) if the Purchasing Entity does not fulfill the terms or conditions necessary in order to receive the promotional incentive(s). Effective Date of Amendment: 12/16/2019 4. Effective Date of Amendment: 1/21/2020 All other conditions and terms in the original contract and previous amendments remain the same. IN WITNESS WHEREOF, the parties sign and cause the amendment to be executed. CONTRACTOR STATE Digitally signed by Todd Locoman (y em:cn=Todd Lo sano g o=com,c Wheless,au, v�P anal-loddlocdsano�nw.eem,.=us Feb 5,2020 Date 2020 02 04 23,13'31-MO' Contractor's signature Date Agency's signature Date Todd Loccisano, VP Contracts Chris Hughes Type or Print Name and Title Director, Division of Purchasing Date Christopher Jennings 801-538-3157 N/A ctjennings@utah.gov Agency Contact Person Telephone Number Fax Number Email (Revision 04 October 2018) 7 4 a STATE OF UTAH ' n s CONTRACT AMENDMENT • AMENDMENT # 2 To CONTRACT# MA 152-I TO BE ATTACHED TO AND MADE A PART OF the above numbered contract by and between the State of Utah, Division of Purchasing referred to as State Entity and,Cellco Partnership d/b/a Verizon Wireless, referred to as Contractor. THE PARTIES AGREE TO AMEND THE CONTRACT AS FOLLOWS: I. Contract period: 8/12/2019 (original starting date) 8/11/2024 (current ending date) 8/11/2024 new ending date 2. Agreed to changes: The Parties Agree as follows: Rename the Master Agreement from "MA 152-I"to"MA 152" 4. Effective Date of Amendment: 2/14/2019 All other conditions and terms in the original contract and previous amendments remain the same. IN WITNESS WHEREOF, the parties sign and cause the amendment to be executed. CON R 1 STATE Februar 13,2020 Contr tor's sign ure Date Agency's signature Date Todd Loccisano, VP-Contract Management - Feb 18,2020 Type or Print Name and Title Director, Division of Purchasing Date Christopher Jennings 801-957-7151 N/A ctienninas@utah.aov Agency Contact Person Telephone Number Fax Number Email (Revision 04 October 2018)