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HomeMy WebLinkAbout80-18 RESOLUTION113 West Mountain Street Fayetteville, AR 72701 (479)575-8323 Resolution: 80-18 File Number: 2018-0162 CONTINUOUS PROCESS IMPROVEMENT TRAINING: A RESOLUTION TO AUTHORIZE A CONTRACT WITH NORTHWEST ARKANSAS COMMUNITY COLLEGE FOR A CONTINUOUS PROCESS IMPROVEMENT TRAINING PROGRAM FOR DEVELOPMENT SERVICES DEPARTMENT STAFF IN AN AMOUNT NOT TO EXCEED $40,000.00, AND TO APPROVE A BUDGET ADJUSTMENT WHEREAS, Continuous Improvement is the way to bridge gaps in both technical and people skills and will help staff analyze process flow, eliminate waste, and increase quality and customer service for all Development Review processes including development entitlement, permitting, and zoning; and WHEREAS, the goals of completing a continuous improvement training program include reducing inefficiencies, identifying and resolving communication gaps, creating a clear and concise path for our customers, and instilling the mindset of continuous improvement for everyone involved. WHEREAS, competitive bidding is not required when the City contracts with another governmental entity. NOW, THEREFORE, BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section 1: That the City Council of the City of Fayetteville, Arkansas hereby authorizes Mayor Jordan to sign a contract with Northwest Arkansas Community College for a continuous improvement training program for Development Services Department staff as outlined in the proposal attached to this Resolution in an amount not to exceed $40,000.00. Section 2: That the City Council of the City of Fayetteville, Arkansas hereby approves a budget adjustment, a copy of which is attached to this Resolution. Page 1 Printed on 3121118 Resolution: 80-18 File Number 2018-0162 PASSED and APPROVED on 3/20/2018 Approved: Jordan, Attest: Sondra E. Smith, City Clerk Treasurer Page 2 Printed on 3121118 City of Fayetteville, Arkansas Text File File Number: 2018-0162 Agenda Date: 3/20/2018 Version: 1 In Control: City Council Meeting Agenda Number: A. 3 CONTINUOUS PROCESS IMPROVEMENT TRAINING: 113 West Mountain Street Fayetteville, AR 72701 (479) 575-8323 Status: Passed File Type: Resolution A RESOLUTION TO AUTHORIZE A CONTRACT WITH NORTHWEST ARKANSAS COMMUNITY COLLEGE FOR A CONTINUOUS PROCESS IMPROVEMENT TRAINING PROGRAM FOR DEVELOPMENT SERVICES DEPARTMENT STAFF IN AN AMOUNT NOT TO EXCEED $40,000.00, AND TO APPROVE A BUDGET ADJUSTMENT WHEREAS, Continuous Improvement is the way to bridge gaps in both technical and people skills and will help staff analyze process flow, eliminate waste, and increase quality and customer service for all Development Review processes including development entitlement, permitting, and zoning; and WHEREAS, the goals of completing a continuous improvement training program include reducing inefficiencies, identifying and resolving communication gaps, creating a clear and concise path for our customers, and instilling the mindset of continuous improvement for everyone involved. WHEREAS, competitive bidding is not required when the City contracts with another governmental entity. NOW, THEREFORE, BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section 1: That the City Council of the City of Fayetteville, Arkansas hereby authorizes Mayor Jordan to sign a contract with Northwest Arkansas Community College for a continuous improvement training program for Development Services Department staff as outlined in the proposal attached to this Resolution in an amount not to exceed $40,000.00. Section 2: That the City Council of the City of Fayetteville, Arkansas hereby approves a budget adjustment, a copy of which is attached to this Resolution. City of Fayetteville, Arkansas Page 1 Printed on 3/2112018 Added at the March 13, 2018 Agenda Session Meeting City of Fayetteville Staff Review Form 2018-0162 Legistar File ID 3/20/2018 City Council Meeting Date - Agenda Item Only N/A for Non -Agenda Item Garner Stoll 3/7/2018 DEVELOPMENT SERVICES (620) Submitted By Submitted Date Division /Department Action Recommendation: Express the City's intent to complete a Continuous Process Improvement training program that examines the Development Review Process, to approve funding for the program, and to approve a budget adjustment. 1010.090.6600-5315.00 Account Number 18026 Project Number Budgeted Item? No Budget Impact: General Fund Continuous Process Improvement Training Program Current Budget Funds Obligated Current Balance Does item have a cost? Yes Item Cost Budget Adjustment Attached? Yes Budget Adjustment Remaining Budget Previous Ordinance or Resolution # Original Contract Number: Comments: Project Title $ 40, 000.00 $ 40, 000.00 I$ Approval Date: V20180209 CITY OF FAYETTEV I LLE Pf tv ARKANSAS MEETING OF MARCH 20, 2018 TO: Mayor and City Council THRU: Don Marr, Chief of Staff Garner Stoll, Development Services Director CITY COUNCIL MEMO FROM: Becca Bertram, Development Services Administrator DATE: March 7, 2018 SUBJECT: Express the City's intent to complete a Continuous Process Improvement training program that examines various development review processes and to approve funding for the program through a budget adjustment. This item is being added by the Mayor, not the City staff because of his desire to start the Continuous Process Improvement training program early enough to complete it in 2018. RECOMMENDATION: Approval of the City's expression of intent to complete a Continuous Process Improvement training program that examines Fayetteville's development review processes and approve funding through a budget adjustment. BACKGROUND: The City of Fayetteville's Development Services Department is seeking to deepen the understanding and application of the process improvement mindset. Improving the Development Review Process is a focus of the City of Fayetteville to offer a more efficient path and defined set of steps for customers engaging in these processes. This training solution will provide employees with the skills and strategies necessary to find appropriate solutions to systemic problems, resulting in a sustained lean environment and continuous improvement. DISCUSSION: Continuous Improvement is the way to bridge gaps in both technical and people skills. This program will teach staff how to analyze process flow, eliminate waste, and increase quality and customer service for all Development Review processes including development entitlement, permitting, and zoning. The goals of completing this training program include reducing inefficiencies, identifying and resolving communication gaps, creating a clear and concise path for our customers, and instilling the mindset of continuous improvement for everyone involved. This program will provide tangible ongoing benefits to employees, customers, and residents of the City of Fayetteville. Mailing Address; 113 W. Mountain Street www.fayetteville-ar.gov Fayetteville, AR 72701 BUDGET/STAFF IMPACT: Staff anticipates that the cost of the program would not exceed $40,000. Approval of requested scholarship funding may reduce this amount. The funding source would need to be general fund reserves as this was not a budgeted project for 2018 and no funding is currently available for this project. Attachments: Continuous Process Improvements Proposal NACC NORTH EST ARKANSAS CO 77MUMTY COLLEGE Nox�m3za� VbFenlial Fx—d ExpW Njnt Continuous Process Improvements Prepared for: CITY OF FA"Y'ETTEVILLE ARKANSAS Becca Bertram Development Services Administrator February 6, 2018 Teresa Whitmire Executive Director Workforce Development NorthWest Arkansas Community College 479.619.4175 twhitmire@nwacc.edu About NWACC Workforce Development With the depth and breadth to serve the Northwest Arkansas and surrounding region, and through the development of strategic partnerships for companies with global footprints, NWACC Workforce Development delivers innovative training and business services that help develop your team for maximum performance. Our staff and partners bring real-world experience to your training partnership, with a focus on quality, cost-effectiveness, and convenience. NWACC Workforce Development offers training in technical and computer skills, leadership development, teambuilding, quality and continuous improvement, customer service, communication, sales and specialized skill sets that directly meet your needs. In addition, we offer customer -based services such as needs analysis, curriculum development, facilitation, consulting, and state-of-the-art meeting facilities. We at NWACC Workforce Development appreciate this opportunity to work with you. Respectfully, Teresa Whitmire Executive Director Workforce Development NorthWest Arkansas Community College Services and Partners To accomplish its objectives, Workforce Development has developed its staff and faculty and forged strategic partnerships to provide world-class training designed to close performance gaps and increase overall productivity and efficiency, regardless of your company's location(s). NWACC Corporate Learning • Helps you target business objectives • Identifies performance gaps • Develops training strategies that are: • Applicable to your specific business environment • Affordable • Deliver a Return On Investment (ROI) • Held at times and locations convenient to your staff Strategic Partnerships • Global Corporate College • Provides the training network to deliver your customized solutions anywhere in the world • Provides access to the largest body of tested and proven training resources • AchieveGlobalO • American Management AssociationO • Microsoft0 • Challenge QuestO • Extended DISCO • Continuous Improvement Solutions LLC Faculty Our instructor pool includes highly qualified trainers and subject matter experts with extensive industry experience. NWACC Workforce Development makes every effort to match the right instructor to deliver your business solution. Objective The purpose of this proposal is to offer a training solution that will underscore the City of Fayetteville's commitment to develop lean processes and continuous improvement skills for the Development Services Department. NWACC through strategic partners has designed a training program that builds on the principles of Lean and Continuous Improvement. This program will provide tangible benefits to the employees, customers, and residents of the City of Fayetteville, resulting in a sustained Lean environment. Proposed Training Solution Clearly, the ability to generate innovative solutions to workplace problems is more important than ever. Creating the energy to implement these solutions in a climate where resources are scarce and people are already overworked is a challenge for the company. The Continuous Improvement training program as outlined below will provide associates with the skills and strategies necessary to find appropriate solutions to prevent waste and increase quality for maximum benefit and return on investment to the company. Training Details: Location: City of Fayetteville Date and Time: TBD Description: Continuous Improvement Training (CI) OSD Funds: If eligible, NWACC will apply for OSD grant funding. Application of funds does not guarantee approval. The City of Fayetteville is responsible for full cost of training. The State of Arkansas also offers a program through the Office of Skills Development (OSD), which allows companies to apply for reimbursement of certain training programs. OSD funding is contingent upon application approval by the Office of Skills Development. If approved, the company pays the full contract price to NWACC. A reimbursement check from the State of Arkansas is sent to the company, once the final training report is submitted. NWACC handles all documentation for OSD grant approvals and reimbursement. Applications for reimbursement must be submitted three weeks prior to the start of the training program. Once NWACC receives a signed training agreement, application will be made for State reimbursement funds. Reimbursement funds are estimated at $100 per class hour; however, funding is based on a point system developed by the Department of Occupational Skills Development and final reimbursement is determined by the Office of Career and Technical Education. NWACC does not guarantee approval of funds. Program: Continuous Improvement Overview and Current State: The City of Fayetteville, AR is seeking to deepen the understanding and application of the process improvement mindset throughout the organization. This is paired up with process improvement activities to deliver a workforce empowered and equipped to make high quality decisions and deliver services as if they were the customer. The leadership desires that those in the process be elevated to a level of importance to embrace and teach the "Fayetteville Way", reduce blame, and make breakthrough improvements. Continuous Improvement is the way to bridge gaps in both technical skills and people skills. Recommended Sessions to develop people (Starting with the leadership): I ) Value Stream Analysis- Targeting Vital Few CI Activities: We will teach the organization how to determine the relevant activities through Value Stream Analysis, clearly detailing the flow of the Development Review Processes such as development entitlement, permitting, and zoning. We will teach the teams how to utilize Value Stream Mapping to clearly articulate the current review process, understand the constraints, and define the future Development Review Processes. Value Stream Mapping events take five days. The events are excellent ways to understand the constraints to better align the resources towards continuous improvement. Value Stream Analysis is the tool to set the plan forward for the next year and establish the plan to close the gap. The gaps will help define the events moving forward. 2) Lean Basics Facilitation/ Coaching/ Mentoring: NWACC through their training partner, CI Solutions, will join and lead teams early in the journey to complete process improvements to gain momentum utilizing Kaizen (Plan -Do -Check -Act). These events will focus heavily on process mapping of the Development Review procedures. Targeting supervisors, team leaders, and other key stakeholders, we will lead the participants to complete process improvement activities. We will teach the basics of Process Improvement, identification and elimination of wastes, and needed basic tools. Day 1 training will focus on development of the team charters that define the problems, goals, and scope. The team will then work on the processes on Days 2, 3, and 4, presenting the results of the improvements on Day 5. The impact of each event is almost immediate as real improvements are made. 3) Fayetteville Integrated Management System: After establishing a core steering committee, we will assist in creating an integrated management system. We will use case studies to build the expectations of leaders and practitioners of continuous process improvement. Date/Time/Location: m * Reimbursement fiends are estimated at $100 per class hour, however, fie iding is based on a point system developed by the Department of Occupational Skills Development and final reimbursement is determined by the Office of Career and Technical Education. NWACC does not guarantee approval of funds. City of Fayetteville is responsible for full payment to NWACC. If OSD Grant funds are approved, the Office of Skills Development will send a reimbursement check directly to the City of Fayetteville. Proposal Summary NWACC Workforce Development proposes to help the Office of Development Services at the City of Fayetteville develop a continuous improvement plan that will provide tangible benefits to the learners and the company. NWACC's program development process ensures that the content and training provided to the City of Fayetteville meets their needs, as well as the needs of the organization. Given that the ultimate goal is to develop a continuous improvement model, NWACC will work to align the needs of learners and the company. This training proposal is good for 30 days. Quoted price and availability of the training described herein are not guaranteed after the life of this proposal. Instructor may be changed at the discretion of NWACC. City of Fayetteville, Arkansas - Budget Adjustment Form (Legistar) Budget Year Division Adjustment Number /Org2 DEVELOPMENT SERVICES (620) 2018 Requestor: Garner Stoll BUDGET ADJUSTMENT DESCRIPTION / JUSTIFICATION: Express the City's intent to complete a Continuous Improvement training program that examines the Development Review Process, to approve funding for the program, and to approve a budget adjustment. RESOLUTION/ORDINANCE COUNCIL DATE: 3/20/2018 LEGISTAR FILE ID#: 2018-0162 L lnk H c,t tcheww 3/8/2018 3:56 PM Budget Director TYPE: DESCRIPTION: GLDATE: POSTED: Date TOTAL 40,000 40,000 v.20180119 Increase / (Decrease) Pr©ject.Sub# Account Number Expense Revenue Project Sub AT Account Name 1010.090.6600-5315.00 40,000 - 18026 EX Contract Services - : 1010.001.0001-4999.99 40,000 RE Use Fund Balance - Current C:\Users\losmith\AppDafa\Roaming\L5\Temp\4ef6498b-1201-4811-b85e-bbd51561627c 1 of 1 a COF-Dev Services -Continuous Process Improvement Training -Res 80-18 City of Fayetteville Staff Review Form 2018-0332 Legistar File ID N/A City Council Meeting Date - Agenda Item Only N/A for Non -Agenda Item Becca Bertram 6/18/2018 DEVELOPMENT SERVICES (620) Submitted By Submitted Date Division / Department Action Recommendation: Express the City's intent to complete Continuous Process improvement Training for the Development Services Department and to sign a training agreement. Budget Impact: Account Number Fund Project Number Project Title Budgeted Item? NA Current Budget $ - Funds Obligated $ - Current Balance Does item have a cost? NA Item Cost Budget Adjustment Attached? NA Budget Adjustment Remaining Budget $ - V20180321 Purchase Order Number: Previous Ordinance or Resolution # 80-18 Change Order Number: Approval Date:- —� Original Contract Number: Comments: Training Agreement er--, CC NWACC Workforce and Economic Development agrees to provide the following training solution: Contact Name: Becca Bertram Organization: City of Fayetetville - Development Services Address: . 125 W. Mountain Street, Fayetteville, AR 72701 Phone: 479-575-8242 E-mail: rberttam ftfavetteville-ar.aov Training Program: Continuous Process Improvements Location: City of Fayetteville Offices Date and Time: July 23 - 27, 2018 - Value Stream Analysis August 20 - 24, 2018 - Lean Basics September 17 - 21, 2018 - Integrated Management System October 22 - 26, 2018 Optional session if needed Cost: 52,200/day *OSD Funds: If eligible, NWACC will prepare paperwork for OSD reimbursement approval and final report after completion of training and events. The City of Fayetteville is responsible to pay NWACC full contract amount. State reimbursement funds are not guaranteed. If approved, OSD funds will be paid directly to the City of Fayetteville. Submittal of application does not euarantee approval by the State of Arkansas. _W J4- `� Keith Peterson d Jordan NWACC Authorized Agent Ma ity of Fayetteville Date: May 16, 2018 Date:. �- Cancellation Notice Requirement: Due to expenses incurred in development and preparation of training solutions that must be made prior to training delivery, NWACC Workforce and Economic Development requires that you notify them of cancellation no less than one week prior to class start date. A fee equal to actual costs incurred in development, not to exceed 50% of contract cost, will be assessed on all cancellations not meeting this required notice. One College Drive, Bentonville AR 72712 479.936.5108 113 West Mountain Street Fayetteville, AR 72701 (479) 575-8323 Resolution: 80-18 File Number: 201$-0162 CONTINUOUS PROCESS IMPROVEMENT TRAINING: A RESOLUTION TO AUTHORIZE A CONTRACT WITH NORTHWEST ARKANSAS COMMUNITY COLLEGE FOR A CONTINUOUS PROCESS IMPROVEMENT TRAINING PROGRAM FOR DEVELOPMENT SERVICES DEPARTMENT STAFF IN AN AMOUNT NOT TO EXCEED $40,000.00, AND TO APPROVE A BUDGET ADJUSTMENT WHEREAS, Continuous Improvement is the way to bridge gaps in both technical and people skills and will help staff analyze process flow, eliminate waste, and increase quality and customer service for all Development Review processes including development entitlement, permitting, and zoning; and WHEREAS, the goals of completing a continuous improvement training program include reducing inefficiencies, identifying and resolving communication gaps, creating a clear and concise path for our customers, and instilling the mindset of continuous improvement for everyone involved. WHEREAS, competitive bidding is not required when the City contracts with another governmental entity. NOW, THEREFORE, BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section l: That the City Council of the City of Fayetteville, Arkansas hereby authorizes Mayor Jordan to sign a contract with Northwest Arkansas Community College for a continuous improvement training program for Development Services Department staff as outlined in the proposal attached to this Resolution in an amount not to exceed $40,000.00. Section 2: That the City Council of the City of Fayetteville, Arkansas hereby approves a budget adjustment, a copy of which is attached to this Resolution. Page 1 Printed on 3/21/18 wl Resolution: 80-18 File Number. 2018-0162 PASSED and APPROVED an 3/20/2018 Attest; Sandra E. Smith, City Clerk Treasurer Page 2 Printed on 3121!18 City of Fayetteville, Arkansas 113 West Mountain Street Fayetteville, AR 72701 (479) 575-8323 Text File File Number: 2018-0162 Agenda Date: 312012018 Version: 1 Status: Passed In Control: City Council Meeting File Type: Resolution Agenda Number: A. 3 CONTINUOUS PROCESS IMPROVEMENT TRAINING: A RESOLUTION TO AUTHORIZE A CONTRACT WITH NORTHWEST ARKANSAS COMMUNITY COLLEGE FOR A CONTINUOUS PROCESS IMPROVEMENT TRAINING PROGRAM FOR DEVELOPMENT SERVICES DEPARTMENT STAFF IN AN AMOUNT NOT TO EXCEED $40,000.00, AND TO APPROVE A BUDGET ADJUSTMENT WHEREAS, Continuous Improvement is the way to bridge gaps in both technical and people skills and will help staff analyze process flow, eliminate waste, and increase quality and customer service for all Development Review processes including development entitlement, permitting, and zoning; and WHEREAS, the goals of completing a continuous improvement training program include reducing inefficiencies, identifying and resolving communication gaps, creating a clear and concise path for our customers, and instilling the mindset of continuous improvement for everyone involved. WHEREAS, competitive bidding is not required when the City contracts with another governmental entity. NOW, THEREFORE, BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section 1: That the City Council of the City of Fayetteville, Arkansas hereby authorizes Mayor Jordan to sign a contract with Northwest Arkansas Community College for a continuous improvement training program for Development Services Department staff as outlined in the proposal attached to this Resolution in an amount not to exceed $40,000.00. Section 2: That the City Council of the City of Fayetteville, Arkansas hereby approves a budget adjustment, a copy of which is attached to this Resolution. City of Fayetteville, Arkansas Page 1 Printed on 312112018 Added at the March 13, 2018 Agenda Session Meeting City of Fayetteville Staff Review Form 2018-0162 Legistar File ID 3/20/2018 city council Meeting Date - Agenda Item Only N/A for Non -Agenda Item Garner Stoll 3/7/2018 DEVELOPMENT SERVICES (620) Submitted By Submitted Date Division / Department Action Recommendation: Express the City's intent to complete a Continuous Process Improvement training program that examines the Development Review Process, to approve funding for the program, and to approve a budget adjustment. 1010.090.6600-5315.00 Account Number 18026 Project Number Budget Impact: General Fund Continuous Process Improvement Training Program Project Title Budgeted Item? No Current Budget $ - Funds Obligated $ -. Current Balance $ - Does item have a cost? Yes- Item Cost $ 40,000.00 Budget Adjustment Attached? Yes Budget Adjustment $ 40,000.00 Remaining Budget $ V20180209 Previous Ordinance or Resolution # Original Contract Number: Comments: Approval Date: CITY OF FAYETTEVILLE ARKANSAS MEETING OF MARCH 20, 2018 CITY COUNCIL MEMO TO: Mayor and City Council THRU: Don Marr, Chief of Staff Garner Stoll, Development Services Director FROM: Becca Bertram, Development Services Administrator DATE: March 7, 2018 SUBJECT: Express the City's intent to complete a Continuous Process Improvement training program that examines various development review processes and to approve funding for the program through a budget adjustment. This item is being added by the Mayor, not the City staff because of his desire to start the Continuous Process Improvement training program early enough to complete it in 2018. RECOMMENDATION: Approval of the City's expression of intent to complete a Continuous Process Improvement training program that examines Fayetteville's development review processes and approve funding through a budget adjustment. BACKGROUND: The City of Fayetteville's Development Services Department is seeking to deepen the understanding and application of the process improvement mindset. Improving the Development Review Process is a focus of the City of Fayetteville to offer a more efficient path and defined set of steps for customers engaging in these processes. This training solution will provide employees with the skills and strategies necessary to find appropriate solutions to systemic problems, resulting in a sustained lean environment and continuous improvement. DISCUSSION: Continuous Improvement is the way to bridge gaps in both technical and people skills. This program will teach staff how to analyze process flow, eliminate waste, and increase quality and customer service for all Development Review processes including development entitlement, permitting, and zoning. The goals of completing this training program include reducing inefficiencies, identifying and resolving communication gaps, creating a clear and concise path for our customers, and instilling the mindset of continuous improvement for everyone involved. This program will provide tangible ongoing benefits to employees, customers, and residents of the City of Fayetteville. Mailing Address: 113 W. Mountain Street www.fayetteviiie-ar.gov Fayetteville, AR 72701 BUDGET/STAFF IMPACT: Staff anticipates that the cost of the program would not exceed $40,000. Approval of requested scholarship funding may reduce this amount. The funding source would need to be general fund reserves as this was not a budgeted project for 2018 and no funding is currently available for this project. Attachments: Continuous Process Improvements Proposal e ACC NORTHWEST ARKANSAS COMMUNITY COLLEGE us4m.WF M., Lww E p-UAi n Continuous Process Improvements Prepared for: CITY OF ��FAY ETTEVILLE ARKANSAS B,ecca Bertram Development Services Administrator February 6, 2018 Teresa Whitmire Executive Director Workforce Development NorthWest Arkansas Community College 479.619.4175 twhitmire@nwacc.edu About NWACC Workforce Development With the depth and breadth to serve the Northwest Arkansas and surrounding region, and through the development of strategic partnerships for companies with global footprints, NWACC Workforce Development delivers innovative training and business services that help develop your team for maximum performance. Our staff and partners bring real-world experience to your training partnership, with a focus on quality, cost-effectiveness, and convenience. NWACC Workforce Development offers training in technical and computer skills, leadership development, teambuilding, quality and continuous improvement, customer service, communication, sales and specialized skill sets that directly meet your needs. In addition, we offer customer -based services such as needs analysis, curriculum development, facilitation, consulting, and state-of-the-art meeting facilities. We at NWACC Workforce Development appreciate this opportunity to work with you. Respectfully, Teresa Whitmire Executive Director Workforce Development NorthWest Arkansas Community College Services and Partners To accomplish its objectives, Workforce Development has developed its staff and faculty and forged strategic partnerships to provide world-class training designed to close performance gaps and increase overall productivity and efficiency, regardless of your company's location(s). NWACC Corporate Learning • Helps you target business objectives • Identifies performance gaps • Develops training strategies that are: . • Applicable to your specific business environment • Affordable • Deliver a Return On Investment (ROI) • Held at times and locations convenient to your staff Strategic Partnerships • Global Corporate College • Provides the training network to deliver your customized solutions anywhere in the world • Provides access to the largest body of tested and proven training resources • AchieveGlobal4 • American Management Association@ • Microsoft@ • Challenge Quest@ • Extended DISC® • Continuous Improvement Solutions LLC Faculty Our instructor pool includes highly qualified trainers and subject matter experts with extensive industry experience. NWACC Workforce Development makes every effort to match the right instructor to deliver your business solution. Objective The purpose of this proposal is to offer a training solution that will underscore the City of Fayetteville's commitment to develop lean processes and continuous improvement skills for the Development Services Department. NWACC through strategic partners has designed a training program that builds on the principles of Lean and Continuous Improvement. This program will provide tangible benefits to the employees, customers, and residents of the City of Fayetteville, resulting in a sustained Lean environment. Proposed Training Solution Clearly, the ability to generate innovative solutions to workplace problems is more important than ever. Creating the energy to implement these solutions in a climate where resources are scarce and people are already overworked is a challenge for the company. The Continuous Improvement training program as outlined below will provide associates with the skills and strategies necessary to find appropriate solutions to prevent waste and increase quality for maximum benefit and return on investment to the company. Training Details: Location: City of Fayetteville Date and Time: TBD Description: Continuous Improvement Training (CI) OSA Funds: If eligible, NWACC will apply for OSD grant funding. Application of funds does not guarantee approval. The City of Fayetteville is responsible for full cost of training. The State of Arkansas also offers a program through the Office of Skills Development (OSD), which allows companies to apply for reimbursement of certain training programs. OSD funding is contingent upon application approval by the Office of Skills Development. If approved, the company pays the full contract price to NWACC. A reimbursement check from the State of Arkansas is sent to the company, once the final training report is submitted. NWACC handles all documentation for OSD grant approvals and reimbursement. Applications for reimbursement must be submitted three weeks prior to the start of the training program. Once NWACC receives a signed training agreement, application will be made for State reimbursement funds. Reimbursement funds are estimated at $100 per class hour; however, funding is based on a point system developed by the Department of Occupational Skills Development and final reimbursement is determined by the Office of Career and Technical Education. NWACC does not guarantee approval of funds. Program: Continuous Improvement 'Overview and Current State: The City of Fayetteville, AR is seeking to deepen the understanding and application of the process improvement mindset throughout the organization. This is paired up with process improvement activities to deliver a workforce empowered and equipped to make high quality decisions and deliver services as if they were the customer. The leadership desires that those in the process be elevated to a level of importance to embrace and teach the "Fayetteville Way", reduce blame, and make breakthrough improvements. Continuous Improvement is the way to bridge gaps in both technical skills and people skills. Recommended Sessions to develop people (Starting with the leadership): 1) Value Stream Analysis- Targeting Vital Few Cl Activities: We will teach the organization how to determine the relevant activities through Value Stream Analysis, clearly detailing the flow of the Development Review Processes such as development entitlement, permitting, and zoning. We will teach the teams how to utilize Value Stream Mapping to clearly articulate the current review process, understand the constraints, and define the future Development Review Processes. Value Stream Mapping events take five days. The events are excellent ways to understand the constraints to better align the resources towards continuous improvement. Value Stream Analysis is the tool to set the plan forward for the next year and establish the plan to close the gap. The gaps will help define the events moving forward. 2) Lean Basics Facilitation/ Coaching/ Mentoring: NWACC through their training partner, Cl Solutions, will join and lead teams early in the journey to complete process improvements to gain momentum utilizing Kaizen (Plan -Do -Check -Act). These events will focus heavily on process mapping of the Development Review procedures. Targeting supervisors, team leaders, and other key stakeholders, we will lead the participants to complete process improvement activities. We will teach the basics of Process Improvement, identification and elimination of wastes, and needed basic tools. Day 1 training will focus on development of the team charters that define the problems, goals, and scope. The team will then work on the processes on Days 2, 3, and 4, presenting the results of the improvements on Day S. The impact of each event is almost immediate as real improvements are made. 3) Fayetteville Integrated Management System: After establishing a core steering committee, we will assist in creating an integrated management system. We will use case studies to build the expectations of leaders and practitioners of continuous process improvement. Date(rime/Location: TBD Q L'siinruted Iver c class Cost OSD,,'� Dost if OSU x Hrs. Gianhis k 'loved* I� 40 $ 11,000 $ 4,000 $ 7,000 40 $ 11,000 $ 4,000 $ 7,000 G 40 o $ 11,000 $ 4,000 $ 7,000 * Reimburseneent funds are estimated at $100 per class hour, however, funding is based on apoint system developed by the Department of Occupational Skills Development and final reimbursement is determined by the Office of Career and Technical Education. NWACC does not guarantee approval of funds. City of Fayetteville is responsible for full payment to NWACC. IfOSD Grant funds are approved, the Office of Skills Development will send a reimbursement check directly to the City of Fayetteville. Proposal Summary NWACC Workforce Development proposes to help the Office of Development Services at the City of Fayetteville develop a continuous improvement plan that will provide tangible benefits to the learners and the company. NWACC's program development process ensures that the content and training provided to the City of Fayetteville meets their needs, as well as the needs of the organization. Given that the ultimate goal is to develop a continuous improvement model, NWACC will work to align the needs of learners and the company. This training proposal is good for 30 days. Quoted price and availability of the training described herein are not guaranteed after the life of this proposal. Instructor may be changed at the discretion of NWACC. 0 City of Fayetteville, Arkansas - Budget Adjustment Form (Legistar) Budget Year Division DEVELOPMENT SERVICES (620) Adjustment Number 2018 /Org2 Requestor: Garner Stoll BUDGET ADJUSTMENT DESCRIPTION / JUSTIFICATION: Express the City's intent to complete a Continuous Improvement training program that examines the Development Review Process, to approve funding for the program, and to approve a budget adjustment. COUNCIL DATE: 3/20/2018 LEGISTAR FILE ID#: 2018-0162 3/820.18 3:56 PM Budget Director Date TYPE: DESCRIPTION: C:\Users\losmith\AppDato\Roaming\L5\Temp14ef6498b-1201-4811-b85e-bbd5I561627c 1 of 1 GLDATE: RESOLUTION/ORDINANCE POSTED: TOTAL 40,000 40,000 v.20180119 Increase / (Decrease) Project.Sub# Account Number Expense Revenue Project Sub AT Account Name 1010.090.6600-5315.00 40,000 - 18026 EX Contract Services 1010.001.0001-4999.99 _ 40,000 RE _- Use Fund Balance -Current C:\Users\losmith\AppDato\Roaming\L5\Temp14ef6498b-1201-4811-b85e-bbd5I561627c 1 of 1