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HomeMy WebLinkAbout143-16 RESOLUTION113 West Mountain Street Fayetteville, AR 72701 (479) 575-8323 Resolution: 143-16 File Number: 2016-0348 ICON ENTERPRISES, INC. D/B/A CIVICPLUS: A RESOLUTION TO APPROVE A ONE (1) YEAR AMENDED CONTRACT WITH ICON ENTERPRISES, INC. D/B/A CIVICPLUS FOR WEBSITE CONTENT MANAGEMENT SYSTEM SERVICES IN THE AMOUNT OF $18,228.55 FOR THE FIRST YEAR WITH AUTOMATIC RENEWALS FOR THREE (3) ADDITIONAL ONE (1) YEAR TERMS WITH A PRICE INCREASE OF FIVE PERCENT (5%) EACH TIME THE CONTRACT IS RENEWED, AND TO APPROVE A PROJECT CONTINGENCY OF $5,000.00 EACH YEAR THE CONTRACT IS IN EFFECT BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section 1. That the City Council of the City of Fayetteville, Arkansas hereby approves a one (1) year amended contract with Icon Enterprises, Inc. d/b/a CivicPlus for website content management system services in the amount of $18,228.55 for the first year with automatic renewals for three (3) additional one (1) year terms with a price increase of five percent (5%) per year, and further approves a project contingency in the amount of $5,000.00 each year the contract is in effect. IffillI"fill r PASSED and APPROVED on 8/2/2016 Page 1 �` •js FAYETTEvILLE Attest:M' •; kq NS1' �•' ��` lo III Sondra E. Smith, City Clerk Treasurer Printed on 813116 r A City of Fayetteville Arkansas 113 West Mountain Street ! Fayetteville, AR 72701 n (479) 575-8323 Text File File Number. 2016-0348 Agenda Date: 8/2/2016 Version: 1 Status: Agenda Ready In Control: City Council Meeting File Type: Resolution Agenda Number: A. 4 ICON ENTERPRISES, INC. D/B/A CIVICPLUS: A RESOLUTION TO APPROVE A ONE (1) YEAR AMENDED CONTRACT WITH ICON ENTERPRISES, INC. D/B/A CIVICPLUS FOR WEBSITE CONTENT MANAGEMENT SYSTEM SERVICES IN THE AMOUNT OF $18,228.55 FOR THE FIRST YEAR WITH AUTOMATIC RENEWALS FOR THREE (3) ADDITIONAL ONE (1) YEAR TERMS WITH A PRICE INCREASE OF FIVE PERCENT (5%) EACH TIME THE CONTRACT IS RENEWED, AND TO APPROVE A PROJECT CONTINGENCY OF $5,000.00 EACH YEAR THE CONTRACT IS IN EFFECT BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section 1. That the City Council of the City of Fayetteville, Arkansas hereby approves a one (1) year amended contract with Icon Enterprises, Inc. d/b/a CivicPlus for website content management system services in the amount of $18,228.55 for the first year with automatic renewals for three (3) additional one (1) year terms with a price increase of five percent (5%) per year, and further approves a project contingency in the amount of $5,000.00 each year the contract is in effect. City of Fayetteville, Arkansas Page 1 Printed on 81312018 City of Fayetteville Staff Review Form 2016-0348 Legistar File ID 8/2/2016 City Council Meeting Date - Agenda Item only N/A for Non -Agenda Item Keith Macedo 7/15/2016 Information Technology/ Chief of Staff Submitted By Submitted Date Division / Department Action Recommendation: Staff recommends approving an amended four (4) year renewal contract with CivicPlus for website content management system (CMS) services in the annual amount of $18,228.55, with a 5% annual escalation, and a $5,000 annual contingency. Budget Impact: 4470.9470.5315.00 1010.170.1710.5315.00 Sales Tax Capital General Fund Account Number Fund 04047 Fayetteville-AR.gov Technical Imps Project Number Project Title Budgeted Item? Yes Current Budget $ 85,776.00 Funds Obligated $ 14,047.13 Current Balance $ !,7:28,87 Does item have a cost? Yes Item Cost $ 18,228.55 Budget Adjustment Attached? No Budget Adjustment Remaining Budget V20140710 Previous Ordinance or Resolution 4 Original Contract Number: Comments: Approval Date: CITY OF ttv tile ARKANSAS TO: Mayor Jordan Fayetteville City Council THRU: Don Marr, Chief of Staff CITY COUNCIL AGENDA MEMO FROM: Keith Macedo, Director of Information Technology Susan Norton, Director of Communications and Marketing DATE: July 15, 2016 SUBJECT: Amended CivicPlus Content Management System Contract RECOMMENDATION: Staff recommends approving an amended four (4) year renewal contract, with CivicPlus for website content management system (CMS) services, in the annual amount of $18,228.55, with a 5% annual escalation, and a $5,000 annual contingency. BACKGROUND: On August 19, 2014, City Council awarded a contract with CivicPlus, through RFP 14-07, to replace its existing website system. The contract was in the amount of $65,714.00, plus a project contingency of $6,571.00, for website redesign and hosting of fayetteville-ar.gov and the City intranet website. Annual maintenance for the existing system is $10,146.00. Since these sites were developed, the City has made significant enhancements to its website content, including organizational changes based on analytics, design modifications, an increased focus on readability of content by reducing technical jargon, and a focus on Section 508 and Web Content Accessibility Guidelines (WCAG) compliance, which sets standards for optimizing web accessibility for people with disabilities. Additionally, the Communications Department has made increased efforts to create a cohesive, familiar brand, and it will continue to do so as part of the City's economic development plan. On June 9, 2016, staff approved a contract addendum to expedite the City's website redesign for a one-time fee of $4,200.00. Staff is in the early stages of planning for the redesign and recently discussed needed enhancements for the new site with CivicPlus. The City currently uses CivicPlus' Design Essentials system, but in order to design and maintain a dynamic, multimedia website, an upgrade to CivicPlus' Design Center Pro system is needed. Staff is recommending to approve the addition of Design Center Pro to our existing CMS, which will increase our annual maintenance in the amount of $8,000. In addition to the annual contracted amount, staff is requesting $5,000 per year in contingency to fund additional modules, programming, or design work with CivicPlus in an effort to continually improve our websites. Mailing Address: 113 W. Mountain Street www,fayetteville-ar.gov Fayetteville, AR 72701 DISCUSSION: Staff plans to create a website with a sophisticated design that is visually rich, functional and intuitive. Design Center Pro was created to target larger cities that have employees with knowledge and experience in web design concepts. The system allows maximum design flexibility, letting users create custom landing pages with unique navigation, modify color palettes and fonts, create video banners, create custom widget skins, and more. Approximately 60 percent of the fayetteville-ar.gov web traffic comes from outside Fayetteville, and our website serves as a first impression of our City. It is the goal of the Communications and Information Technology Departments to create a website that serves, both visually and content -wise, as an impressive front door for our City and can compete with the best of the best. BUDGET/STAFF IMPACT: Staff recommends approving an amended four (4) year renewal contract with CivicPlus for website content management system (CMS) services in the annual amount of $18,228.55, with a 5% annual escalation, and a $5,000.00 annual contingency. The initial upgrade to Design Center Pro ($8,000.00), and future contingencies, will be funded from our Sales Tax Capital Improvement fund with annual hosting fees to be funded from the General Fund Information Technology operating budget. Attachments: Staff Review Form CivicPlus Contract Agreement Purchase Order Service & License Agreement Contract Information Contact Information Organization URL Street Address .7 Address 2 __.� ...... .. .._ Postal City r7 1 State yi } '72.7o1 ]�7V r� If / 1\ Code / �. . CivicPlus provides telephone support for all trained clients from lam -7pm Central Time, Monday -Friday (excluding holidays). Emergency Support is provided on a 24/7/365 basis for representatives named by the Client. Client is responsible for ensuring CivicPlus has current updates Emergency Contact & Mobile Phone ) VS]1 /K7]fl) / 7 -S , Y -/ 7— 1P"7) — i 1 Emergency Contact & Mobile Phone4-71 t1'ol 1 Zb 7c Emergency Contact & Mobile Phone ya.d{ ,IL /,fir — r 0 7- `''� " .I■ (iv!— 1 III Billing Contact s E -Mail e PhonxF --. �-- - _3- X21 7 Et ax Billing Address [W 1_Y-9Ml -01r►_Y)-- tf - Address 2 �j/� Jj /�`' ` p Postal /� City —._ ST j Sales Tax Tax 77 _.._I�� �O U LV Exempt# Account(;fii tS OI> , Billing Terms Al1rIUaI r Rep Info Required on Invoice (PO or Job #) Contract Contact Email Phone 7 �/Ext. Fax 4III.71_�1.✓ l _.. rr� Project Contact Il Email F lJ .l Y�'t1'? _''�Jt IYJ 0'� d '?1' i 11_ 'G ' U V Phone Ext Fax CivicPlus - 302 S 4" Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com Toll Free 888-228-2233 - Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951 CService & License Agreement for Fayetteville, AR Hosting Renewal Contract Terms & Conditions Client Deliverable 1. Icon Enterprises, Inc , d/b/a CivicPlus ("CivicPlus") will provide website support, maintenance and hosting for Fayetteville, Arkansas ("Client") that includes all functionality as defined in this agreement. Billing & Payment Terms 2 Annual Support, Maintenance & Hosting invoices may be prorated in order to correlate with the Client's budget year. 3 Fees for CivicPlus Annual Support, Maintenance & Hosting services are invoiced prior to the year of service and are due by the first of the following month, but no sooner than 30 days from invoice date. 4 If the Client's account exceeds 60 days past due, Support will be discontinued until the Client's account is made current. If the Client's account exceeds 90 days past due, Annual Support, Maintenance & Hosting will be discontinued until the Client's account is made current Client will be given 30 days notice prior to discontinuation of services for non-payment 5 The Client will be invoiced electronically through email Upon request CivicPlus will mail invoices and the Client will be charged a $5 00 convenience fee 6 Provided the Client's account is current, at any time the Client may request an electronic copy of the website graphic designs, the page content, all module content, all importable/exportable data, and all archived information ("Customer Content"). Client agrees to pay $250 per completed request 7. Client acknowledges and agrees that certain services for which Client is contracting hereunder may be rendered by orwith third -party providers under contract with CivicPlus Agreement Renewal 8. Either party may terminate the Annual Support, Maintenance & Hosting Agreement at the end of the contract term by providing the other party with 60 days written notice, prior to the contract renewal date. 9 In the event that neither party gives 60 days notice prior to the end of the initial or any subsequent term, this Agreementwill automatically renew for an additional contract term for a maximum of three (3) renewal terms. 10 In the event of early termination of this Agreement by the Client, full payment of the remainder of the contract is due within 15 days of termination 11. Each year this Agreement is in effect, a technology investment and benefit fee of 5 percent (%) of the total Annual Support, Maintenance & Hosting costs will be applied Support 12 CivicPlus will provide unlimited telephone support Monday -Friday, 7:00 am — 7:00 pm (Central Time) excluding holidays, for all trained Client staff Emergency Support is provided on a 24/7/365 basis for emergency contacts named by the Client Client is responsible for providing CivicPlus with contact updates 13 Support includes providing technical support of the GCMS® software, application support (pages and modules), and technical maintenance of Client's website. Following initial setup, additional page design, graphic design, user training, site modification, and custom programming may be contracted separately for an additional fee 14 During the period of this agreement and subsequent annual renewals, CivicPlus warrants that it will, without additional charge to the Client, take action to correct any problems or defects discovered in the GCMS® software and reported to CivicPlus by the Client, such warranty to include ongoing maintenance upgrades and technical error correction. 15 CivicPlus provides online website statistics software at no extra charge If Client desires to use other website statistic software, CivicPlus will provide the necessary log file access Changes to Existing Service 16. Effective with this renewal, the following services will be added/deleted: Design Center Pro Page 1 of 4 CivicPlus • 302 S 4'' Street, Suite 500 • Manhattan, KS 66502 • www CivicPlus corn Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951 Service & License Agreement for Fayetteville, AR Annual Fee Services to be ADDED One -Time Fee Increase Design Center Pro N/A $8,000 17. Intellectual Property, Ownership & Content Responsibility 18 Upon completion of the development of the site, Client will assume full responsibility for website content maintenance and content administration. Client, not CivicPlus, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Content. 19. Client shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the GCMS® software in any way; (ii) modify or make derivative works based upon the GCMS® software; (iii) create Internet "links" to the GCMS® software or "frame" or "mirror" any GCMS® administrative access on any other server or wireless or Internet -based device; or (iv) reverse engineer or access the GCMS® software in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the GCMS® software, or (c) copy any ideas, features, functions or graphics of the GCMS® software. 20. The CivicPlus name, the CivicPlus logo, and the product and module names associated with the GCMS® software are trademarks of CivicPlus, and no right or license is granted to use them. Taxes 21 It is CivicPlus' policy to pass through sales tax in those jurisdictions where such tax is required. If the Client is tax-exempt, the Client must provide CivicPlus proof of their tax-exempt status, within fifteen (15) days of contract signing, and this agreement will not be taxed. If the Client's state taxation laws change, the Client will begin to be charged sales tax in accordance with their jurisdict on's tax requirements and CivicPlus has the right to collect payment from the Client for past due taxes. Acceptance We, the undersign , agreeing to the conditions sp cified in this document, understand and authorize the provision of services outlined in this Agreek n . Cie t7 _� f•"i�~� 1 � tom.=� CivicPlus 07/12/2016 Date Sign and E-mail the entire contract with exhibits to: Contracts(cDCivicPlus.com We will e-mail a counter -signed copy of the contract back to you so we can begin your project. CivicPlus does not require a physical copy of the contract, however, if you would like a physical copy of the contract, mail one (1) copy of the contract with original signature to: CivicPlus Contract Manager 302 S. 41h Street, Suite 500 Manhattan, KS 66502 Upon receipt of signed original, we will counter -sign and return the copy for your files. Page 2 of 4 CivicPlus • 302 S. 4'h Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com Toll Free 888-228-2233 • Accounting Ext 291 • Support Ext 307 • Fax 785-587-8951 CService & License Agreement for Fayetteville, AR Annual Support, Maintenance and Hosting Fee 2015-2016 Annual Sup port, Maintenance and Hosting Fee Design Center Pro CivicSend ADFS LDAP (Termination) Total Annual Fees for 2016-2017 Includes 5% annual increase Annual Support, Support ntenance & Hosting Service Include the Following: Maintenance of CivicPlus Application & Modules 7 a m, — 7 p.m (CST) Monday — Friday Install Service Patches for OS (excluding holidays) System Enhancements 24/7 Emergency Support Fixes Dedicated Support Personnel Improvements 2 -hour Response During Normal Hours Integration Usability Improvements Testing Integration of System Enhancements Development Proactive Support for Updates & Fixes Usage License Online Training Manuals Monthly Newsletters Routine Follow-up Check -ins CivicPlus Connection $7,651.00 $8,000.00 $995.00 $1,500 ($300) $18,228.55 Hosting Shared Web/SQL Server DNS Consulting & Maintenance Monitor Bandwidth -Router Traffic Redundant ISP Redundant Cooling Diesel Powered Generator Daily Tape Backup Intrusion Detection & Prevention Antivirus Protection Upgrade Hardware Page 3 of 4 CivicPlus • 302 S. 4'h Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951 City of Fayetteville - Purchase Order Request (PO) Requisition ivo.: Uate: (Not a Purchase Order) 7/15/2016 P.O Number: All PO Requests shall be scanned to the Purchasing e-mail: Purchasing@fayetteville-ar.gov. Purchase shall not be made until an actual PO has been issued. Vendor # 24732 Vendor Icon Enterprises Inc Mail ❑ rs o Legistar#: Name: 2016-0348 Address: 302 S 4th Street Ste 500 FOB Point: Taxable Qv s (1 Expected Delivery Date: City: Manhattan State: KS Zip Code: Ship to code: Quotes Attached 66502 City Hall QPEs D equester: Keith Macedo Requester's Employee #: Extension: 4152 575-8320 Item Description Quantity Unit of Issue Unit Cost Extended Cost Account Number Project.Sub# Inventory # Fixed Asset # 1 Annual Hosting 1 Each 7,651,00 $7,651.00 1010.170.1710.5315.00 2 5% Annual Increase in hosting 1 Each 382.55 $382.55 1010.170.1710.5315.00 3 Design Center Pro 1 Each 8,000.00 $8,000.00 4470.9470.5315.00 04047.00 4 CivicSend 1 Each 995.00 $995.00 1010.170.1710.5315.00 5 ADFS 1 Each 1,500.00 $1,500.00 1010.170.1710.5315.00 6 LDAP Termination 1 Each -300.00 $0.00 1010.170.1710.5315.00 7 $0.00 8 $0.00 9 $0.00 10 $0.00 Shipping/Handling Lot $0.00 Speciai instructions: Subtotal: $18,528.55 Tax: $0.00 Total: $18,528.55 Approvals: Mayor: - - Department Director: Purchasing Manager: Budget Director: IT Director: J<' J Chief Financial Officer: Dispatch Manager; Utilities Manager: Other: rtenaea 1fZ781Vi3 CivicRec lighting integration module City of Fayetteville Staff Review Form 2022-0625 Legistar File ID N/A City Council Meeting Date - Agenda Item Only N/A for Non -Agenda Item Keith Macedo 7/11/2022 INFORMATION TECHNOLOGY (170) Submitted By Submitted Date Division / Department Action Recommendation: Staff recommends authorizing the attached statement of work with CivicPlus to purchase the CivicRec lighting integration module. 4470.520.8520-5209.00 Account Number 18012.1 Project Number Budgeted Item? Yes Does item have a cost? Yes Budget Adjustment Attached? No Purchase Order Number: Change Order Number: Original Contract Number: Comments: Budget Impact: Sales Tax Capital Fund Parks Recreation Software Current Budget Funds Obligated Current Balance Item Cost Budget Adjustment Remaining Budget Project Title $ 5,398.00 $ 5,398,00 , $ 2,625.00 $ 2,773.00 V20210527 Previous Ordinance or Resolution # 143-16,153-14,105-18 Approval Date: 7-14-22 CITY OF FAYETTEVILLE ARKANSAS TO: Mayor Jordan THRU: Susan Norton, Chief of Staff FROM: Keith Macedo, Information Technology Director DATE: July 11, 2022 STAFF MEMO SUBJECT: Staff recommends authorizing the attached statement of work with CivicPlus to purchase the CivicRec lighting integration module. RECOMMENDATION: Staff recommends authorizing the attached statement of work with CivicPlus to purchase the CivicRec lighting integration module. BACKGROUND: The city purchased CivicRec in May of 2018 to provide Parks and Recreation a hosted software solution for the management of facility reservations, activity reservations, league management, volunteer management, membership management, and point of sale for facilities and events. Currently the city utilizes Musco lighting control systems to manage the lighting for several Parks and is installing Musco systems at new parks. CivicRec offers a module that integrates the event scheduling module with Musco lighting system to automatically upload CivicRec event times to Musco to turn off and on park lights. DISCUSSION: Parks and Recreation staff recently looked at the CivicRec Musco integration to help manage the lighting of park facilities to reduce the amount of time it takes to manage light schedules. The CivicRec lighting module will auto create schedules within Musco and reduce the amount of manual configuring of park lights. BUDGET/STAFF IMPACT: The CivicRec lighting integration module has a one-time cost of $2625.00 with no annual maintenance cost. Funding is available within the sales tax capital Parks Recreation Software CIP project. Attachments: Staff Review Form, Staff Review Memo, CivicPlus statement of work Mailing Address: 113 W. Mountain Street www.fayetteville-ar.gov Fayetteville, AR 72701 P CivicPlus 302 South 4th St. Suite 500 Manhattan, KS 66502 us Client: Fayetteville AR - CivicRec Quote #: Date: Expires On: Product: Bill To: Fayetteville AR - CivicRec Q-26620-1 6/22/2022 5:19 PM 9/20/2022 CivicRec SALESPERSON Phone EMAIL DELIVERY METHOD PAYMENT METHOD Lucas Clark x Iclark@civicplus.com Net 30 CivicRec - Statement of Work CITY Product Name DESCRIPTION PRODUCT TYPE 1.00 CivicRec Lighting Integration CivicRec can schedule lighting at ball fields that are controlled by Musco lighting systems. One-time Total Investment - Year 1 USD 2,625.00 Annual Recurring Services - Year 2 USD 0.00 Total Days of Quote:320 CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com Toll Free 888-228-2233 • Accounting Ext. 291• Support Ext. 307 • Fax 785-587-8951 Page 1 of 4 1. This Statement of Work ("SOW") shall be subject to the terms and conditions of the Fayetteville AR - CivicRec Statement of Work signed by and between the Parties ("the Agreement"). By signing this SOW, Client expressly agrees to the terms and conditions of the Agreement, as though set forth herein. 2. Client will be invoiced for the Total Investment - Year 1 (the sum of one-time costs and a prorated portion of the Annual Recurring Services) upon signing and submission of this SOW. The Annual Recurring Services subscription fee for the Products (as described above) included in this SOW are prorated and co -termed to align with the Client's current billing schedule and the Annual Recurring Services amount will subsequently be added to Client's Term and regularly scheduled annual invoices under the terms of the Agreement. 3. Each year this SOW is in effect, a technology investment and benefit fee, as agreed to in the Agreement, will be applied to the Annual Recurring Services subscription fee. Signature Page to follow. CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951 Page 2 of 4 Acceptance By signing below, the parties are agreeing to be bound by the covenants and obligations specified in this SOW and the Agreement terms and conditions IN WITNESS WHEREOF, the parties have caused this SOW to be executed by their duly authorized representatives as of the dates below. i.r-1st 7-14-22 CivicPlus By: A {' Name: Amy Vikander Title: Senior VP of Customer Success Date: 07/06/2022 CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com Toll Free 888-228-2233 • Accounting Ext. 291• Support Ext. 307 • Fax 785-587-8951 Page 3 of 4 Contact Information .all documents must be returned: Master Service Agreement, Statement of Work, and Contact Information Sheet. Organization URL Street Address Address 2 City State Postal Code CivicPlus provides telephone support for all trained clients from 7am —7pm Central Time, Monday -Friday (excluding holidays). Emergency Support is provided on a 24/7/365 basis for representatives named by the Client. Client is responsible for ensuring CivicPlus has current updates. Emergency Contact & Mobile Phone Emergency Contact & Mobile Phone Emergency Contact & Mobile Phone Billing Contact E-Mail Phone Ext. Fax Billing Address Address 2 City State Postal Code Tax ID # Sales Tax Exempt # Billing Terms Account Rep Info Required on Invoice (PO or Job #) Are you utilizing any external funding for your project (ex. FEMA, CARES): Please list all external sources: Contract Contact Y [ ] or N [ j Email Phone Ext. Fax Project Contact Email Phone Ext. Fax CivicPlus - 302 S. 4th Street, Suite 500 - Manhattan, KS 66502 - www.CivicPtus.com Toll Free 888-228-2233 - Accounting Ext. 291- Support Ext. 307 - Fax 785-587-8951 Page 4 of 4