HomeMy WebLinkAbout83-12 RESOLUTIONRESOLUTION NO. 83-12
A RESOLUTION APPROVING AN AGREEMENT WITH AOS, LLC IN THE
AMOUNT OF $619,978.80 FOR THE PURCHASE OF A CISCO IP
TELEPHONY SYSTEM PURSUANT TO A STATE PROCUREMENT
CONTRACT, APPROVING A PROJECT CONTINGENCY OF $25,000.00,
AND APPROVING A BUDGET ADJUSTMENT OF $248,750.00
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF
FAYETTEVILLE, ARKANSAS:
Section 1. That the City Council of the City of Fayetteville, Arkansas hereby approves an
agreement with AOS, LLC in the amount of $619,978.80 for the purchase of a Cisco IP
telephony system pursuant to a state procurement contract, and further approves a project
contingency of $25,000.00.
Section 2. That the City Council of the City of Fayetteville, Arkansas hereby approves a
budget adjustment, a copy of which is attached as Exhibit "A", in the amount of $248,750.00.
PASSED and APPROVED this 17th day of April, 2012.
APPROVED:
ATTEST:
4,krk.„
SONDRA E. SMITH, City Clerk/Treasurer
City of Fayetteville, Arkansas
Budget Adjustment Form
V11.0906
Budget Year
2012
Division: Parking & Telecommunications
Department: Transportation Services
Request Date
4/17/2012
Adjustment Number
BUDGET ADJUSTMENT DESCRIPTION / JUSTIFICATION
$415,000 in the Telecommunications System Improvements capital project for the purchase of a Cisco IP Telephony
System.
$248,750 will be coming from the Use of Fund Balance accounts in Sales Tax Capital (4470) and Solid Waste (5500)
funds and the remainder from other accounts.
Divisin Head
udget Director
Date
Date
4-10-zott.
Department Director
Finance Director
Date
ti -co -24
Date
ip
Date
Account Name
Prepared By:
Reference:
Type:
kspringer
Budget & Research Use Only
B
C
General Ledger Date
Posted to General Ledger
Checked / Verified
TOTAL BUDGET ADJUSTMENT
248,750
248,750
Increase / (Decrease)
Account Number Expense Revenue
Project.Sub
Number
Fixed assets
Fixed assets
4470.9470.5801.00 216,900
2100.4100.5801.00 62,600
04001 . 1
04001 . 1
Fixed assets
Fixed assets
5400.1840.5801.00 103,650
5500.5080.5801.00 31,850
04001 . 1
04001 . 1
Use of fund balance
4470.0947.4999.99
216,900
Chemicals
2100.4120.5204.00 (62,600)
Use of fund balance
5500.0950.4999.99
31,850
Engineering services
5400.4020.5314.02 (12,500)
Contract Sery - St Cuts
Contract services
5400.4410.5315.03 (16,150)
5400.5100.5315.00 (25,000)
Contract services
5400.5120.5315.00 (50,000)
H:\Budget\Budget Adjustments\2012 Budget\Kevin\BA2012_04001_TELECOM_IP_CISCO.xls
EXHIBIT
1 of 1
Sharon Waters & Scott Huddleston
Submitted By
City of Fayetteville Staff Review Form
City Council Agenda Items
and
Contracts, Leases or Agreements
4/17/2012
City Council Meeting Date
Agenda Items Only
Telecommunications & I.T. Division Transportation & Finance
Division
Action Required:
Department
A Resolution approving the purchase of a Cisco IP Telephony System (under State Contract Number SP -11-0185)
from Alexander Open Systems (under State Contract No. 4600021269) in the amount of $619,978.80; approving a
project contingency of $25,000.00; and approving a net budget adjustment of $248,750.00.
619,978.80
Cost of this request
4470-9470-5210-00
Account Number
04001-1
Project Number
Budgeted Item
233,806.00
Category / Project Budget
I.T. Technology Improvements
Program Category / Project Name
1,094.88 Telecommunications System Upgrade
Funds Used to Date Program / Project Category Name
$ 232,711.12
Sales Tax Capital Improvements
Remaining Balance Fund Name
Budget Adjustment Attached
X
Department Director
Date
Y--10
CIiy Attomey Date
Finance and Internal Services Director
t_{.-16
Date
L/ -/D -/;--
Date
5///Ag
ate
Previous Ordinance or Resolution #
Original Contract Date:
Original Contract Number:
Received in City() 4-1 0-1 2 P 01:4 4 R C V D
Clerk's Office
16(A;K, ?)/-
Received in
Mayor's Office
Comments:
Revised January 15, 2009
retev le
THE CITY OF FAYETTEVILLE, ARKANSAS
DEPARTMENT CORRESPONDENCE
ARKANSAS
www.accessfayetteville.org
CITY COUNCIL AGENDA MEMO
To: Mayor and City Council
Thru: Don Marr, Chief of Staff
Terry Gulley, Director of Transportation
From: Sharon Waters, Parking and Telecommunications Manager
Scott Huddleston, I.T. Director
Date: April 10, 2012
Subject: A Resolution Approving the Purchase of a Cisco IP Telephony System from Alexander
Open Systems in the Amount of $619,978.80; Approving a Project Contingency of
$25,000.00; and Approving a Net Budget Adjustment of $248,750.00
PROPOSAL:
Staff recommends the approval of the purchase of the Cisco IP Telephony System (under State Contract No.
SP -11-0185) from Alexander Open Systems (State Contract NO. 4600021269) and approval of a project
contingency of $25,000.000. The purchase would be paid from current Sales Tax Capital Improvements funds
of $446,899.82, $62,579.81 from the Street Fund, $31,848.94 from the Solid Waste Fund, and $103,650.23
from the Water & Sewer Fund. This project has a payback of approximately 6 years. Savings to operating costs
will be approximately $101,000.00 per year.
RECOMMENDATION:
Twenty three years ago, in 1989, the City made a complete overhaul of the city-wide telecommunications
system and moved from a private PBX system to AT&T's Plexar leased -line option and purchased Norstar
systems that were installed throughout all City facilities. Throughout the years of growth, the City has grown
to 17 Norstar systems. In 2007, the City implemented a pilot program with the purchase of the CS1000, an IP
Telephony Solution with Nortel Systems, Inc. There were 40 phones originally deployed, and later another 10
more installed at the newly built West Side Wastewater Treatment Facility. The following year, Nortel was
acquired and dismantled and no longer supported the CS 1000 system. Staff began pursuing other technological
options as well as advancements in this technology. The Cisco system will provide total integration of all City
facilities, plus call accounting and reporting of all calls, call recording for quality assurance, enterprise fax
services, paging features and outbound notification services. These features will greatly improve our customer
services and staffing workload.
Cisco Systems, Inc. is the worldwide leader in networking that transforms how people connect, communicate
and collaborate. Cisco designs, manufactures, and sells Internet protocol (IP) -based networking and other
products related to the communications and information technology (IT) industry and provide services
associated with these products and their use. The Company provides a line of products for transporting data,
voice, and video within buildings its products are installed at enterprise businesses, public institutions,
THE CITY OF FAYETTEVILLE, ARKANSAS
telecommunications companies, commercial businesses, and personal residences. Cisco System, Inc. and
Alexander Open Systems partners in delivering this complete IP Telephony System under State Contract
Pricing terms, thus affording the City the deepest discounts available.
This proposal is also the recommendation made by Plante & Moran, the I.T assessment group contracted by the
City to review all the City wide network and telecommunications processes, procedures and systems. Plante &
Moran is preparing the Request for Proposal to bid out all of the City's carrier services that will conform to the
Cisco solution and afford the City a savings of over $100,000.00 annually in the operating budget.
BUDGET IMPACT:
EXPENSE:
$446,899.82 from Project 04001 in current CIP Sales Tax Capital Improvements Fund
$62,579.81 from Street Fund
$31,848.94 from Solid Waste Fund
$103,650.23 from Water & Sewer Fund
SAVINGS:
Beginning 2013, there will be a reduction of $101,880.00 in annual operating budgets for General Fund,
Transportation Fund, Solid Waste Fund and Water/Sewer Fund resulting in a 6 year pay back of the entire
system.
/slw
Attachments: Exhibit A - Cost Allocation of System Costs
Status Report and Endorsement Letter from Plante & Moran
RESOLUTION NO.
A RESOLUTION APPROVING AN AGREEMENT WITH AOS, LLC IN THE
AMOUNT OF $619,978.80 FOR THE PURCHASE OF A CISCO IP
TELEPHONY SYSTEM PURSUANT TO A STATE PROCUREMENT
CONTRACT, APPROVING A PROJECT CONTINGENCY OF $25,000.00,
AND APPROVING A BUDGET ADJUSTMENT OF $248,750.00
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF
FAYETTEVILLE, ARKANSAS:
Section 1. That the City Council of the City of Fayetteville, Arkansas hereby approves an
agreement with AOS, LLC in the amount of $619,978.80 for the purchase of a Cisco IP
telephony system pursuant to a state procurement contract, and further approves a project
contingency of $25,000.06.
Section 2. That the City Council of the City of Fayetteville, Arkansas hereby approves a
budget adjustment, a copy of which is attached as Exhibit "A", in the amount of $248,750.00.
PASSED and APPROVED this 17th day of April, 2012.
APPROVED: ATTEST:
By: By:
LIONELD JORDAN, Mayor SONDRA E. SMITH, City Clerk/Treasurer
COST ALLOCATION - TELECOMMUNICATIONS SYSTEM
% of System TOTALS
Admin Campus Router 5.31%
City Hall 17.07%
Engineering 8.02%
Police Department 9.66%
Building Maintenance 0.92%
Cable TV 1.01%
Fire Station 1 2.72%
District Court 3.92%
City Shop Campus Router 4.30%
City Shop 2.99%
Parks 2.12%
Solid Waste 1.31%
Animal Shelter 0.52%
Vet Clinic 0.18%
Basnaw 0.03%
PD Warehouse 0.15%
Scale House 0.03%
Nolan Waste Water 3.68%
West Side Treatment 2.39%
Water/Sewer 5.82%
Airport 3.18%
Fire Station 2 2.22%
Fire Station 3 2.66%
Fire Station 4 2.57%
Fire Station 5 2.57%
Fire Station 6 2.45%
Fire Station 7 2.68%
Fire Marshall 2.51%
Yvonne Richardon 1.93%
NWA Mall 5.06%
824,975.61
$80,311.10
$37,750.53
845,471.00
$4,352.21
$4,756.32
812,790.97
$18,456.61
820,229.36
814,078.65
$9,983.90
$6,179.07
$2,450.36
$844.02
$144.40
5699.62
$144.40
$17,328.63
811,261.50
$27,393.12
814,955.51
810,438.74
812,537.61
$12,084.26
$12,084.26
$11,535.75
$12,632.76
811,787.62
89,101.07
$23,793.14
100%
Customer Service Modules:
Infortel - Call Accounting:
IPcelerate - Paging and Outbound Notification:
MediaSense - Call Recording:
Xmedius - Enterprise FAX Server.
Shipping:
Sales Tax:
TOTAL SYSTEM COST: ( $619,978.80 I
Project Contingency: $25,000.00
'TOTAL REQUEST: 8644,978.80 I
$470,552.10
$25,490.00
$23,918.23
$12,064.30
$29,843.00
$91,316.53
8561,867.63
85,618.69
852,492.48
EXHIBIT A
Customer Service Modules
Split 25% each fund
if
..
w P
. n ..
n .....
$24,975.61
$64,248.88
$16,062.22
$37,750.53
$45,471.00
$4,352.21
$4,756.32
$12,790.97
$18,456.61
$20,229.36
$14,078.65
$9,983.90
$6,179.07
$2,450.36
$844.02
$144.40
$699.62
$144.40
$17,328.63
$11,261.50
$27,393.12
$14,955.51
$10,438.74
$12,537.61
$12,084.26
$12,084.26
$11,535.75
$12,632.76
$11,787.62
$9,101.07
$23,793.14
5357,730.75
834,452.41
.56,323.47 872,045.47
76.02%
7.32%
1.34% 15.31%
25%
25%
25% 25%
$6,372.50
$6,372.50
$6,372.50 $6,372.50
$5,979.56
$5,979.56
$5,979.56 $5,979.56
$3,016.08
$3,016.08
$3,016.08 $3,016.08
$7,460.75
$7,460.75
$7,460.75 $7,460.75
822,828.88
522,828.88
522,828.88 822,828.88
5380,559.63
557,281.29
529,152.35 594,874.35
Shipping: $5,618.69
Plus 9.25% sales tax: $35,721.49
Plus 10% contingency: $25,000.00
2012 Payment: ($446,899.82)
� I
$5,298.52 $2,696.59 $8,775.88
($62,579.81) ($31,848.94) ($103,650.23)
$561,867.63
GRAND
TOTALS
$52,492.48
($644,978.80)
Annual Savings In Operating Budget:
Year1
Year 2
Year 3
Year 4
Year 5
Year 6
1 month
The system will pay for itself In 6 years.
$101,880.00
$101,880.00
$101,880.00
$101,880.00
$101,880.00
$101,880.00
$8,490.00
8619,770.00
Gen Fund
$77,452.86
$77,452.86
$77,452.86
$77,452.86
$77,452.86
$77,452.86
$6,454.41
$471,171.57
Street Fund
$7,459.35
$7,459.35
$7,459.35
$7,459.35
$7,459.35
$7,459.35
$621.61
845,377.71
SW Fund
$1,369.10
81,369.10
$1,369.10
$1,369.10
$1,369.10
$1,369.10
$114.09
88,328.69
W/S Fund
$15,598.69
$15,598.69
$15,598.69
$15,598.69
$15,598.69
$15,598.69
81,299.89
894,892.03 $619,770.00
Current CIP Budget in Sales Tax Capital Improvements:
2013 $60,000.00
2014 $60,000.00
2015 $60,000.00
2016 $60,000.00
$240,000.00
plante
Wian
April 2, 2012
Ms. Sharon Waters
Parking and Telecom Manager
Mr. Scott Huddleston
Information Technologies Director
City of Fayetteville
113 W. Mountain St,
Fayetteville, AR 72701
Dear Sharon/Scott:
Plante & Moran, PLLC
27400 Northwestern Highway
P.O. Box 307
Southfield, MI 48037-0307
Tel: 248.352.2500
Fax: 248.352.0018
plantemoran.com
This memo summarizes key observations and recommendations regarding the City's telecommunications
infrastructure. After review and analysis of the City's telecommunications carrier bills we conducted discussions
with key City staff from the Telecommunications and Information Technology departments to better understand
and clarify current performance and future objectives. It is in this context that we will address the three major
topics below.
CURRENT CARRIER SERVICES
The current WAN is based on a point-to-point T1 network between City Hall and 17 City sites. Almost all sites are
connected using a single T1 except for three sites that use multiple T1's (Transportation: 4 as backup to the
wireless bridge; Parks: 2 as backup to the wireless bridge; and Water/Sewer Checkpoint: 2). These 22 T1's are
consolidated and delivered by AT&T to City Hall over a DS3 (capacity of 28 x T1) in order to optimize the cost of
these services.
It should be noted that we did not find any carrier WAN connections to the Noland Water Treatment plant and the
Westside Waste Water plant. It appears that the T1 connections from City Hall to these sites are paid for
separately by the third party entity (OMI) that operates these facilities.
TACTICAL ISSUES
Happy Hollow Sites: The City has been struggling with periodic outages and service problems after rainy
weather with the AT&T T1 connections affecting five sites at the Happy Hollow "campus", these being
Transportation (City Shop), Parks, Solid Waste, Animal Services, and Fire #3. From our discussions with AT&T
and then confirmed with City staff, it appears that these "wetness" problems have been resolved. However, It
should be noted that Transportation (City Shop) is connected to the EJ Ball building (Data Center) via a City
owned high speed wireless bridge connection. A fiber optic cable joins Transportation to Parks to carry both site's
data traffic over the wireless bridge. The 4 T1's to Transportation and the 2 T1's to Parks are only used as a
backup to the wireless bridge and compared to the performance of the bridge are noticeably slower in
performance. Because of their close proximity to Transportation (within 100 yards), both Solid Waste and Animal
Services were recently connected to Transportation via fiber optic cabling (Parks was already connected to
Transportation via fiber optic cabling).
Contracts: The City recently entered into short term contracts with AT&T in order to stave off rate increases;
most of these contracts will expire approximately September,. 2012. The City is now in position to competitively
bid out most of its AT&T services - or change the terms - to their favor. An overview of the key contracts is as
follows:
WAN: The T1 -based services can be bid out among multiple carriers. We believe this presents an opportunity to
involve other carriers in quoting a similar T1 -based network. We would recommend that the City consider quotes
for a Metro Ethernet solution. Based on the City's interest in pursuing an IP telephony solution it will need to
eventually support voice traffic over the City-wide WAN. Additionally, the City is interested in pursuing virtual
desktop and this too will increase the need for bandwidth on the WAN. A preliminary quote received from Cox
Communications would indicate that increased bandwidth at a similar cost is achievable. The T1's that are
serving Noland Waste Water and West Side Water are being back billed to the City off a separate contract. We
would recommend considering putting them under the City's umbrella RFP and move them over to higher speed
Ethernet connections.
Piexar: Based on the City's desire to move forward with an IP telephony solution, we originally believed the City
would be in position to reduce approximately half (-230) of the Plexar lines while retaining the rest of the Piexar
using a phased approach based on a limited budget. However, based on recent discussions with the City it
appears that the City will likely be able to deploy a full City-wide solution on a leased deal using State Contract
pricing coupled with additional discounts for displacing the Nortel system(s). Based on discussions with the City it
is anticipated that the City will adjust the minimum Piexar (line) commitment on the next contract to 40 - 50 lines
as it prepares to move most users from Piexar lines to SIP trunks and Direct Inward Dial with the selected carrier.
ISDN-PRI/SIP Trunking: Currently the City uses one ISDN -PRI circuit (equivalent to 23 telephone lines) with
approximately 50 Direct Inward Dial (DID) numbers on the Nortel CS1000. Additionally, the Piexar system is set
up to provide 38 simultaneous call paths for in/out Piexar calls. As the City plans to deploy a common IP
telephony system for the approximately 473 telephone stations, we would anticipate a need of approximately 60
call paths with approximately 500 DID numbers (not alt stations will require DID numbers) to support current
needs as well as some degree of potential future expansion. The City is interested in procuring SIP (Session
Initiation Protocol) trunking, an advanced telephone service delivered over Ethernet facilities. These services
typically offer free local calling and many times offer extended or some degree of long distance calling included.
Based on discussion regarding the City's high degree of internal calling (City -to -City users), we would
recommend approximately 60 SIP trunks to start with capability add additional SIP trunks if needed. Based on
available bandwidth on the City's Metro Ethernet network, it was determined that an uncompressed call format
(G.711) would be preferred over a compressed (G.729) format. Local, intraLATA toll, and long distance usage
costs will be evaluated as part of the bidding process.
Long Distance: The AT&T Advanced Business Network (ABN) long distance plan will be replaced with the tong
distance service provided by the SIP trunking provider.
Managed Internet: The 15 Mb Internet service (recently increased to 20 Mb) from AT&T was put on a two year
contract. It can be bid out as an option noting the longer contract length and only considered if a better overall
deal is offered.
Low Speed Data Circuits: Since no competitive alternative exists for many of the monitoring circuits that exist,
these will be left "as is".
Water/Sewer Network: A subset of the City's network is made up of low speed data circuits and T1's for Water
and Sewer facilities. We would recommend that the City assign a network engineer from IT to use the materials
delivered as part of this project to work with the third party entity (OMI) that handles Water/Sewer operations to
review with them the circuits that the City is paying for and verifying that they are still in use or determine if there
are any plans for their replacement.
Airport Network: Another subset of the City's network is made up of low speed data circuits for the Airport. We
would also recommend that the City assign a network engineer from IT to use the materials delivered as part of
this project to work with the Airport to review with them the circuits that the City is paying for and verifying that
they are still the most effective means of supporting their needs. If these are ring down circuits to the Fayetteville
911 Dispatch Center, we would recommend that they be contacted to determine if this is still the preferred method
of emergency notification.
Telephone System(s)
The City has one Nortel CS1000E (IP Tel PBX), one Call Manager Express (small router -based IP Tel system),
and 16 Nortel Norstar systems (small hybrid key/PBX systems) across the 25 sites to which it provides telephone
services. In most cases, Plexar lines are used in conjunction with the Norstar systems in a 1:1 ratio (lines to
phones/users). The City has a distinct opportunity to substantially reduce the number of lines they are using by
moving to an IP telephony system with pooled (shared) trunks and Direct Inward Dial (DID) service to provide
Plante
moran
unique numbers to individual staff (as is being done with the CS1000). Nortel was acquired by Avaya and the
CS1000 platform was dropped in favor of the Avaya Aura platform as their enterprise IP telephony system.
Because of this, the CS1000 used by the City would not be a viable platform from which to expand City telephone
services. The Call Manager Express is a small router -based solution and is not the model capable of growing to
support the entire City. The Nortel Norstar systems are older, smaller individual systems that should be retired as
they are replaced.
Avaya offers credits on the Nortel CS1000 towards the purchase of an Avaya Aura system but most
manufacturers also offer Nortel displacement credits against the cost of their systems. With this considered, we
were prepared to recommend that the City would be best served by competitively bidding their needs for an IP
telephony system. However, the City is able to purchase a Cisco IP telephony solution using pre -negotiated State
Contract pricing and leverage additional discounts offered by Cisco to replace the Nortel system(s). Additionally,
this solution can be wrapped under a lease agreement that will allow the City to purchase and deploy a complete
solution for the City rather than having to purchase and deploy it in phases as funds become available. Cisco is
generally regarded as the market share leader in North America for IP telephony (followed by Avaya).
The City has a budget of approximately $232,000 for telephone system(s) investment. Approximately half (or
more) of the LAN switches in use support Power over Ethernet (PoE) - these are generally considered a
requirement for IP telephone sets; additional PoE LAN switches will need to be purchased by the City as part of
the IP telephony deployment. The City will need to work with their Cisco channel partner to determine the design
of their IP telephony system including where the core systems will be located, their sizing, the model and type of
IP phones to be used, and application and feature packages to be used (e.g., E911 locator, Unified Messaging,
Unified Border Element, mobility applications, etc.). The City may wish to consider engaging additional consulting
oversight if needed to help ensure that these decisions are properly and efficiently addressed.
Though the City will address the new telephone system deployment as an entire rollout, it may still follow a logical
progression with the example below (Phase 1) laying the foundation for the IP telephony system. The initial
rollout will require the set up of the communication servers and main gateways. We would recommend that the
City Hall campus be considered as the starting point because of the City Hall hub, the concentration of users, and
the integrity of the (fiber optic) WAN serving these sites to allow them to be brought on without having to wait for
upgraded bandwidth as part of the carrier specification. The Phase 1 approach is summarized below:
SITE
SYSTEMS
DISPLACED
APPROX
NUMBER OF
USERS/PHONES
APPROX
NUMBER OF
PLEXAR LINES
DISPLACED
ASSOCIATED
SITES THAT
ARE AFFECTED
City Hall
(2) Norstar
CS1000E
Call Mgr Express
SRG
207
116
WS Waste Water
Fire 1
Fire 3
Fire 5
Fire Marshall
Court/Prosecutor
NWA Mall Police
Bldg Mntc
Cable TV
EJ Ball
Engineering
Norstar
58
56
Police
(2) Norstar
73
77
Totals:
8 systems
335 phones
249 Plexar
12 sites
Our example of the second logical progression (Phase 2) would occur after the new WAN is fully deployed and
would add the remaining sites onto the City's IP telephony system as summarized below:
Plante
moran
SITE
SYSTEMS
DISPLACED
APPROX
NUMBER OF
USERS/PHONES
APPROX
NUMBER OF
PLEXAR LINES
DISPLACED
ASSOCIATED
SITES THAT
ARE AFFECTED
Transportation
Norstar
52
53
Parks
Animal Services
Norstar
8
4
Solid Waste
Norstar
14
11
Noland Waste
Norstar
10
3
Water/Sewer
Norstar
29
25
Airport
Norstar
5
5
Fire 2
NA
NA
NA ? .
Fire 4
Norstar
5
2
Fire 6
Norstar
5
2
Fire 7
Norstar
5
2
Yvonne Richard
Norstar
4
3
Police Whse
Fed from Police
1
1
Totals:
10 systems
138 phones
111 Plexar
12 sites
Based on the convergence of voice onto the Local Area and Wide Area Network through IP telephony as well as
the ability to deploy current IP telephony solutions in a virtualized environment we would strongly recommend that
both Telecommunications and IT staff work collaboratively on determining the requirements, design, and
deployment of the City's IP telephony system. We would be Ipleased to provide additional consulting assistance
to the City as needed in this regard.
NEXT STEPS
We are finalizing the specification for carrier services for final review by the City to bid out WAN, SIP trunking,
significantly downsized Plexar, and long distance services in advance of the AT&T contracts expiring later this
year. This will position the City to optimize competitive bidding and secure optimal rates while re -setting their
Plexar line commitment and adjusting/increasing WAN bandwidth to City sites currently using T1 in order to
prepare them for IP telephony. These outcomes will lay the foundation for allowing the City to pursue an IP
telephony solution that can be deployed as part of a manageable deployment.
Plante Moran appreciates the opportunity to be of assistance to the City of Fayetteville. Please call me at
248.223.3666 if you have any questions.
Sincerely,
PLANTE MORAN, PLLC
Matt Lindner
cc: Adam Rujan, Mike Riffel, Ted Mallires
plante
moran
jos
Expect the Best!
Networking • Unified Communication • Wireless • Security • Physical Security • Virtualization • Storage • Managed Services
Alexander Open Systems
5308 Village Parkway, Suite 1
Rogers, Arkansas 72758
April 9, 2012
City of Fayetteville IT and Telcom Team:
Business (479) 899-6830
Fax (479) 899-6831
URL: www.aos5.com
Thank you for giving Alexander Open Systems (AOS) the opportunity to partner with the City of
Fayetteville in delivering a city-wide enterprise -class Unified Communications platform. AOS values
you as a client and truly appreciates the opportunity to be your trusted advisor on this solution.
Implementing an IP telephony solution on a network today is more than just interconnecting devices.
The process starts with building a solid foundation resulting from thoughtful consideration to all the
applications that will run on the network. AOS has extensive experience locally and across the U.S.
with implementing Cisco Unified Communications.
We are confident that our Unified Communications solution experience is best suited for your
organizations current and future business requirements. Enclosed is a proposal that will allow the
City of Fayetteville to save significant cost in the short and long term. In addition, allow for additional
functionality in terms of public safety, enhanced customer service and allow the City of Fayetteville to
adopt modern technologies moving forward. All pricing reflects the Arkansas State Contract for Cisco
Procurement SP -11-0185 Contract Number 4600021269, Vendor Number 100178887. Thank you,
again for your consideration of AOS for this opportunity.
Jennifer Bricker
Account Manager
Alexander Open Systems, Inc.
Phone: 479-899-6830
Email: jennifer.bricker@aos5.com
Fax: 479-899-6831
5308 Village Parkway • Suite 1 • Rogers, AR 72758 • Phone: 479.899.6830 • Fax: 479.899.6831
AOS, LLC
Springfield
636 W. Republic Rd
Unit F100 Corp Village Park
Springfield, MO 65807
Phone: 417-888-2675
Fax: 417-888-0994
Rogers
5308 Village Parkway #1
Rogers, AR 72758
Phone: 479-899-6830
Fax: 479-899-6831
Tulsa
7666 E. 61st St
#310
Tulsa, OK 74133
Phone: 918-935-3530
Fax: 918-935-3532
Please visit www.aos5.com for a complete listing of all service areas
Oklahoma City
3030 NW Expressway
Suite 1750
Oklahoma City, OK 73112
Phone: 405-943-8900
Fax: 405-943-8902
Quote No.:
Customer ID:
Date::
Sales Rep:
Designer.
QUOTATION
SQ009691
ZFAYE-101
4/3/2012
JENNIFERE
JEREMIAHG
1
QUOTE TO:
SHIP TO:
ACCOUNTS PAYABLE
CITY OF FAYETTEVILLE
113 W MOUNTAIN STREET
FAYETTEVILLE, AR 72701
Phone: (479) 575-8306
Fax:
CHRIS DOUGHTY
CITY OF FAYETTEVILLE
113 W MOUNTAIN STREET
FAYETTEVILLE, AR 72701
QUANTITY
DESCRIPTION
Servers/Licensing
1.00 Unified Workspace Licensing - Top Level for STD
1.00 Analog, non -app device add-on for UWL
377.00 Unified Workspace Licensing STD, 1 User Govt/Edu
93.00 Public Space non -app phone add-on for UWL
1.00 UCSS for UCM analog user for five Year -1 users
93.00 UCSS for UCM Pub user for five Year -1 users
377.00 5 -Yr UWL STD UCSS
5.00 ESSENTIAL SW CCX 8.5 5 Seat CCX ENH CM Bundle - AVAIL
5.00 ESSENTIAL SW Analog, non -app device add-on for UWL
425.00 ESSENTIAL SW Public Space non -app phone addon for UWL
1,885.00 ESSENTIAL SW Svcs Mapping SKU,Under 1k UWL STD users
1.00 CCX 8.5 - CM,CME Bundle Licenses;ADD ON pDelveryLICENSESONLY
1.00 CCX 8.5 CCX CM Bundle Appliance Entitlement, PAK pDelivery
10.00 UCSS for CCX PRE for Five Year -1 users
1.00 CCX 8.5 ADDON - eDelivery LICENSES ONLY
5.00 CCX 8.5 ADDON PREMIUM Seat Qty 1 LICENSE
25.00 ESSENTIAL SW CCX 8.5 ADDON PREMIUM Seat Qty 1 LICENSE
1.00 CCX 8.5 UPGRADE - eDelivery LICENSES ONLY
5.00 CCX 8.5 UPGRADE - 8.5 to 8.5 Qty 1 ENH-PRE Seat LICENSE ONLY
25.00 ESSENTIAL SW CCX 8.5 UPGRADE - 8.5 to 8.5 Qty 1 ENH-P
1.00 UCS SP4 UC BDL 2F1,1xCH-4xB200w/2x5650,48GB DDR3,1xVNIC
1.00 UCS SP BASE 5108 Blade SvrAC Chassis
2.00 UCS 6248 FI w/ FC Expn Card, Cables Bundle
4.00 UCS SP4 BNDLw/B200,2xE5650,6x8GB DDR3,1xVNIC
20.00 UC SUPPORT 24X7X4OS UCS B200 M2 Blade Server
5.00 UC SUPPORT 24X7X4OS 5108 Blade Server Chassis
10.00 UC SUPPORT 24X7X4OS 6120XP 2OPT Fabric Interconnect
UCWdmin Campus
1.00 Cisco 2921 Voice Bundle, PVDM3-32, UC License PAK
2.00 Unified Border Element Enterprise License - 25 sessions
1.00 PVDM3 32 -channel to 64 -channel factory upgrade
UNIT PRICE
EXTENDED PRICE
0.00
24.00
195.00
90.00
6.60
23.40
69.00
415.00
0.83
3.32
17.43
0.00
1,797.00
310.80
0.00
1,110.00
170.15
0.00
555.00
99.60
0.00
7,245.00
5,152.50
6,140.50
211.65
180.11
666.49
2,697.00
1,797.00
900.00
0.00
24.00
73,515.00
8,370.00
6.60
2,176.20
26,013.00
2,075.00
4.15
1,411.00
32,855.55
0.00
1,797.00
3,108.00
0.00
5,550.00
4,253.75
0.00
2,775.00
2,490.00
0.00
7,245.00
10,305.00
24,562.00
4,233.00
900.55
6,664.90
$220,334.70
2,697.00
3,594.00
900.00
AOS, LLC
Springfield
636 W. Republic Rd
Unit F100 Corp Village Park
Springfield, MO 65807
Phone: 417-888-2675
Fax: 417-888-0994
Rogers
5308 Village Parkway #1
Rogers, AR 72758
Phone: 479-899-6830
Fax: 479-899-6831
Tulsa
7666 E. 61st St
#310
Tulsa, OK 74133
Phone: 918-935-3530
Fax: 918-935-3532
Please visit www.aos5.com for a complete listing of all service areas
5.00 SMARTNET 24X7X4 Cisco 2921 Voice Bundle
1.00 8 -port voice/fax expansion module - FXS and DID
1.00 High density voice/fax extension module - 8 FXS/DID
1.00 16 -channel high-density voice and video DSP module
1.00 Network Module Adapter for SM Slot on Cisco 2900, 3900 ISR
UC\Admin Capus\City Hall
7.00 Cisco Unified SIP Phone 3905, Charcoal, Standard Handset
40.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
25.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
16.00 Cisco Unified IP Phone 9971, Charcoal, Slm Hndst with Camera
UCWdmin Campus\Engineering
1.00 Cisco Unified SIP Phone 3905, Charcoal, Standard Handset
37.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
9.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
2.00 Cisco Unified IP Phone 9971, Charcoal, Slm Hndst with Camera
1.00 Catalyst 2960S 48 GigE PoE 740W 4xSFP LAN BASE
1.00 AC Power cord, 16AWG
UC\Admin Campus\Police Dept
5.00 Cisco Unified SIP Phone 3905, Charcoal, Standard Handset
48.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
16.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
4.00 Cisco Unified IP Phone 9971, Charcoal, Slm Hndst with Camera
2.00 Cisco 7925G Phone
2.00 Cisco 7925G Battery, Extended
2.00 Cisco 7925G Power Supply for North America
5.00 SMARTnet 8x5xNBD Service for the Cisco 7925G
UC\Admin Campus\Maintenance
5.00
2.00
2.00
Cisco IP Phone 7945G, Gig Ethernet, Color, spare
Cisco Unified SIP Phone 3905, Charcoal, Standard Handset
Cisco IP Phone 7965G, Gig Ethernet, Color, spare
UC\Admin Campus\Cable TV
6.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
1.00 Cisco Unified IP Phone 9971, Charcoal, Sim Hndstwith Camera
1.00 Cisco Unified SIP Phone 3905, Charcoal, Standard Handset
UC\Admin Campus\Fire Station1
1.00 Cisco ATA 187 with configurable impedance
8.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
9.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
Oklahoma City
3030 NW Expressway
Suite 1750
Oklahoma City, OK 73112
Phone: 405-943-8900
Fax: 405-943-8902
Quote No.:
Customer ID:
Date::
Sales Rep:
Designer.
730.40
990.00
924.00
480.00
150.00
59.40
294.00
372.00
726.00
59.40
294.00
372.00
726.00
4,497.00
0.00
59.40
294.00
372.00
726.00
420.00
57.00
27.00
19.92
294.00
59.40
372.00
294.00
726.00
59.40
180.00
294.00
372.00
QUOTATION
S0009691
ZFAYE-101
4/3/2012
JENNIFERE
JEREMIAHG
2
3,652.00
990.00
924.00
480.00
150.00
$13,387.00
415.80
11,760.00
9,300.00
11,616.00
$33,091.80
59.40
10,878.00
3,348.00
1,452.00
4,497.00
0.00
$20,234.40
297.00
14,112.00
5,952.00
2,904.00
840.00
114.00
54.00
99.60
$24,372.60
1,470.00
118.80
744.00
$2,332.80
1,764.00
726.00
59.40
$2,549.40
180.00
2,352.00
3,348.00
AOS, LLC
Springfield
636 W. Republic Rd
Unit F100 Corp Village Park
Springfield, MO 65807
Phone: 417-888-2675
Fax: 417-888-0994
Rogers
5308 Village Parkway #1
Rogers, AR 72758
Phone: 479-899-6830
Fax: 479-899-6831
Tulsa
7666 E. 61st St
#310
Tulsa, OK 74133
Phone: 918-935-3530
Fax: 918-935-3532
Please visit www.aos5.com for a complete listing of all service areas
1.00 Cisco Unified IP Phone 9971, Charcoal, Sim Hndst with Camera
1.00 TAMB Bogen Communications Inc.
1.00 BOGEN 24V DC 300MA POWER SUPPLY
UC\Admin Campus\Dist Court
20.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
2.00 Cisco Unified IP Phone 9971, Charcoal, Slm Hndst with Camera
3.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
2.00 Cisco Unified SIP Phone 3905, Charcoal, Standard Handset
UC\City Shop connected
1.00 Cisco 2921 Voice Bundle, PVDM3-32, UC License PAK
1.00 Included: Power Cord, 110V
2.00 Unified Border Element Enterprise License - 25 sessions
1.00 Cisco Config Pro Express on Router Flash
1.00 512MB DRAM for Cisco 2901-2921 ISR (Default)
1.00 256MB Compact Flash for Cisco 1900, 2900, 3900 ISR
1.00 PVDM3 32 -channel to 64 -channel factory upgrade
1.00 Cisco 2921/2951 AC Power Supply
1.00 Cisco 2901-2921 105 UNIVERSAL
1.00 IP Base License for Cisco 2901-2951
1.00 Unified Communication License for Cisco 2901-2951
5.00 SMARTNET 24X7X4 Cisco 2921 Voice Bundle
UC\City Shop\City Shop
3.00 Cisco Unified SIP Phone 3905, Charcoal, Standard Handset
10.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
8.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
2.00 Cisco Unified IP Phone 9971, Charcoal, Sim Hndst with Camera
UC\City Shop\Parks
13.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
2.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
1.00 Cisco Unified IP Phone 9971, Charcoal, Sim Hndst with Camera
1.00 Cisco Unified SIP Phone 3905, Charcoal, Standard Handset
UC\City Shop\Solid Waste
5.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
3.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
1.00 Cisco Unified IP Phone 9971, Charcoal, Slm Hndst with Camera
UC\City Shop\Animal Shelter
3.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
1.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
Oklahoma City
3030 NW Expressway
Suite 1750
Oklahoma City, OK 73112
Phone: 405-943-8900
Fax: 405-943-8902
Quote No:
Customer ID:
Date::
Sales Rep:
Designer.
726.00
250.00
0.00
372.00
726.00
294.00
59.40
2,697.00
0.00
1,797.00
0.00
0.00
0.00
900.00
0.00
0.00
0.00
0.00
730.40
59.40
294.00
372.00
726.00
294.00
372.00
726.00
59.40
294.00
372.00
726.00
294.00
QUOTATION
SQ009691
ZFAYE-101
4/3/2012
JENNIFERE
JEREMIAHG
3
726.00
250.00
0.00
$6,856.00
7,440.00
1,452.00
882.00
118.80
$9,892.80
2,697.00
0.00
3,594.00
0.00
0.00
0.00
900.00
0.00
0.00
0.00
0.00
3,652.00
$10,843.00
178.20
2,940.00
2,976.00
1,452.00
$7,546.20
3,822.00
744.00
726.00
59.40
$5,351.40
1,470.00
1,116.00
726.00
$3,312.00
882.00
372.00 372.00
AOS, LLC
Springfield
636 W. Republic Rd
Unit F100 Corp Village Park
Springfield, MO 65807
Phone: 417-888-2675
Fax: 417-888-0994
Rogers
5308 Village Parkway #1
Rogers, AR 72758
Phone: 479-899-6830
Fax: 479-899-6831
Tulsa
7666 E. 61st St
#310
Tulsa, OK 74133
Phone: 918-935-3530
Fax: 918-935-3532
Please visit www.aos5.com for a complete listing of all service areas
1.00 Cisco Unified SIP Phone 3905, Charcoal, Standard Handset
UC\City Shop\Vet Clinic
1.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
1.00 7900 Series Transformer Power Cord, North America
1.00 Cisco Unified IP Phone Power Injector - Power injector ( ext
1.00 PowerAdapter for Cisco Unified SIP Phone 3905, NA
1.00 Cisco Unified SIP Phone 3905, Charcoal, Standard Handset
UC\City Shop\Basnaw
1.00 PowerAdapter for Cisco Unified SIP Phone 3905, NA
1.00 Cisco Unified SIP Phone 3905, Charcoal, Standard Handset
UC\City Shop\PD Warehouse
1.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
1.00 7900 Series Transformer Power Cord, North America
1.00 Cisco Unified IP Phone Power Injector - Power injector ( ext
UC\City Shop\Scale House
1.00 PowerAdapter for Cisco Unified SIP Phone 3905, NA
1.00 Cisco Unified SIP Phone 3905, Charcoal, Standard Handset
UC\T1 Remote\Nolan Waste
1.00 Cisco 2901 Voice Bundle, PVDM3-16, UC License PAK
3.00 Communication Manager Express or SRST - 5 seat license
1.00 Two -port Voice Interface Card - FXO (Universal)
5.00 SMARTNET 24X7X4 Cisco 2901 Voice Bun
6.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
9.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
UC\T1 Remote\West Side Trtmnt
1.00 Cisco 2901 Voice Bundle, PVDM3-16, UC License PAK
3.00 Communication Manager Express or SRST - 5 seat license
1.00 Two -port Voice Interface Card - FXO (Universal)
5.00 SMARTNET 24X7X4 Cisco 2901 Voice Bun
5.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
UC\T1 Remote\Water Sewer
1.00 Cisco 2901 Voice Bundle, PVDM3-16, UC License PAK
1.00 Communication Manager Express or SRST - 25 seat license
1.00 Communication Manager Express or SRST - 5 seat license
1.00 Two -port Voice Interface Card - FXO (Universal)
5.00 SMARTNET 24X7X4 Cisco 2901 Voice Bun
Oklahoma City
3030 NW Expressway
Suite 1750
Oklahoma City, OK 73112
Phone: 405-943-8900
Fax: 405-943-8902
Quote No.:
Customer ID:
Date::
Sales Rep:
Designer.
59.40
294.00
6.00
75.00
18.00
59.40
18.00
59.40
294.00
6.00
75.00
18.00
59.40
1,617.00
90.00
264.00
405.04
294.00
372.00
1,617.00
90.00
264.00
405.04
372.00
1,617.00
330.00
90.00
264.00
405.04
QUOTATION
S0009691
ZFAYE-101
4/3/2012
JENNIFERE
JEREMIAHG
4
59.40
$1,313.40
294.00
6.00
75.00
18.00
59.40
$452.40
18.00
59.40
$77.40
294.00
6.00
75.00
$375.00
18.00
59.40
$77.40
1,617.00
270.00
264.00
2,025.20
1,764.00
3,348.00
$9,288.20
1,617.00
270.00
264.00
2,025.20
1,860.00
$6,036.20
1,617.00
330.00
90.00
264.00
2,025.20
AOS, LLC
Springfield
636 W. Republic Rd
Unit F100 Corp Village Park
Springfield, MO 65807
Phone: 417-888-2675
Fax: 417-888-0994
Rogers
5308 Village Parkway #1
Rogers, AR 72758
Phone: 479-899-6830
Fax: 479-899-6831
Tulsa
7666 E. 61st St
#310
Tulsa, OK 74133
Phone: 918-935-3530
Fax: 918-935-3532
Please visit www.aos5.com for a complete listing of all service areas
18.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
7.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
1.00 Cisco Unified IP Phone 9971, Charcoal, Slm Hndst with Camera
1.00 Catalyst 2960 2410/100 PoE + 2 T/SFP LAN Base Image
1.00 Included: Power Cord, 110V
4.00 Cisco Unified SIP Phone 3905, Charcoal, Standard Handset
UC \T1 Remote\Airport
1.00 Cisco 2901 Voice Bundle, PVDM3-16, UC License PAK
2.00 Communication Manager Express or SRST - 5 seat license
1.00 Two -port Voice Interface Card - FXO (Universal)
5.00 SMARTNET 24X7X4 Cisco 2901 Voice Bun
5.00 Cisco Unified SIP Phone 3905, Charcoal, Standard Handset
1.00 Cisco IP Phone 7945G, Gig Ethernet Color, spare
1.00 Cisco Unified IP Phone 9971, Charcoal, Sim Hndst with Camera
1.00 Catalyst 2960 2410/100 PoE + 2 T/SFP LAN Base Image
1.00 Included: Power Cord, 110V
3.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
UC\T1 Remote\Fire Station 2
1.00 Cisco 2901 Voice Bundle, PVDM3-16, UC License PAK
1.00 Eight port 10/100/1000 Ethernet switch interface card w/ PoE
1.00 Communication Manager Express or SRST - 5 seat license
1.00 Cisco 2901 AC Power Supply with Power Over Ethernet
1.00 Four -port Voice Interface Card - FXO (Universal)
5.00 SMARTNET 24X7X4 Cisco 2901 Voice Bun
2.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
UC\T1 Remote\Fire Station 3
1.00 Cisco 2901 Voice Bundle, PVDM3-16, UC License PAK
2.00 Communication Manager Express or SRST - 5 seat license
1.00 Four -port Voice Interface Card - FXO (Universal)
5.00 SMARTNET 24X7X4 Cisco 2901 Voice Bun
3.00 Cisco IP Phone 7945G, Gig Ethernet Color, spare
4.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
UC\T1 Remote\Fire Station 4
1.00 Cisco 2901 Voice Bundle, PVDM3-16, UC License PAK
1.00 Eight port 10/100/1000 Ethernet switch interface card w/ PoE
1.00 Communication Manager Express or SRST - 5 seat license
1.00 Cisco 2901 AC Power Supply with Power Over Ethernet
1.00 Four -port Voice Interface Card - FXO (Universal)
5.00 SMARTNET 24X7X4 Cisco 2901 Voice Bun
5.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
Oklahoma City
3030 NW Expressway
Suite 1750
Oklahoma City, OK 73112
Phone: 405-943-8900
Fax: 405-943-8902
Quote No.:
Customer ID:
Date::
Sales Rep:
Designer.
294.00
372.00
726.00
1,497.00
0.00
59.40
1,617.00
90.00
264.00
405.04
59.40
294.00
726.00
1,497.00
0.00
372.00
1,617.00
597.00
90.00
150.00
528.00
405.04
294.00
1,617.00
90.00
528.00
405.04
294.00
372.00
1,617.00
597.00
90.00
150.00
528.00
405.04
294.00
QUOTATION
50009691
ZFAYE-101
4/3/2012
JENNIFERE
JEREMIAHG
5
5,292.00
2,604.00
726.00
1,497.00
0.00
237.60
$14,682.80
1,617.00
180.00
264.00
2,025.20
297.00
294.00
726.00
1,497.00
0.00
1,116.00
$8,016.20
1,617.00
597.00
90.00
150.00
528.00
2,025.20
588.00
$5,595.20
1,617.00
180.00
528.00
2,025.20
882.00
1,488.00
$6,720.20
1,617.00
597.00
90.00
150.00
528.00
2,025.20
1,470.00
AOS, LLC
Springfield
636 W. Republic Rd
Unit F100 Corp Village Park
Springfield, MO 65807
Phone: 417-888-2675
Fax: 417-888-0994
Rogers
5308 Village Parkway #1
Rogers, AR 72758
Phone: 479-899-6830
Fax: 479-899-6831
Tulsa
7666 E. 61st St
#310
Tulsa, OK 74133
Phone: 918-935-3530
Fax: 918-935-3532
Please visit www.aos5.com for a complete listing of all service areas
UC1T1 Remote\Fire Station 5
1.00 Cisco 2901 Voice Bundle, PVDM3-16, UC License PAK
1.00 Eight port 10/100/1000 Ethernet switch interface card w/ PoE
1.00 Communication Manager Express or SRST - 5 seat license
1.00 Cisco 2901 AC Power Supply with Power Over Ethernet
1.00 Four -port Voice Interface Card - FXO (Universal)
5.00 SMARTNET 24X7X4 Cisco 2901 Voice Bun
5.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
UC\T1 Remote\Fire Station 6
1.00 Cisco 2901 Voice Bundle, PVDM3-16, UC License PAK
1.00 Eight port 10/100/1000 Ethernet switch interface card w/ PoE
1.00 Communication Manager Express or SRST - 5 seat license
1.00 Cisco 2901 AC Power Supply with Power Over Ethernet
1.00 Four -port Voice Interface Card - FXO (Universal)
5.00 SMARTNET 24X7X4 Cisco 2901 Voice Bun
4.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
UC\T1 Remote\Fire Station 7
1.00 Cisco 2901 Voice Bundle, PVDM3-16, UC License PAK
1.00 Eight port 10/100/1000 Ethernet switch interface card w/ PoE
1.00 Communication Manager Express or SRST - 5 seat license
1.00 Cisco 2901 AC Power Supply with Power Over Ethernet
1.00 Four -port Voice Interface Card - FXO (Universal)
5.00 SMARTNET 24X7X4 Cisco 2901 Voice Bun
6.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
UC\T1 Remote\Fire Marshall
1.00 Cisco 2901 Voice Bundle, PVDM3-16, UC License PAK
2.00 Communication Manager Express or SRST - 5 seat license
1.00 Two -port Voice Interface Card - FXO (Universal)
5.00 SMARTNET 24X7X4 Cisco 2901 Voice Bun
6.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
UC\T1 Remote\ Y. Richardson
1.00
1.00
1.00
5.00
3.00
Cisco 2901 Voice Bundle, PVDM3-16, UC License PAK
Communication Manager Express or SRST - 5 seat license
Two -port Voice Interface Card - FXO (Universal)
SMARTNET 24X7X4 Cisco 2901 Voice Bun
Cisco IP Phone 7945G, Gig Ethernet, Color, spare
UC\T1 Remote \NWAMall
1.00 Cisco 2901 Voice Bundle, PVDM3-16, UC License PAK
Oklahoma City
3030 NW Expressway
Suite 1750
Oklahoma City, OK 73112
Phone: 405-943-8900
Fax: 405-943-8902
Quote No.:
Customer ID:
Date::
Sales Rep:
Designer.
1,617.00
597.00
90.00
150.00
528.00
405.04
294.00
1,617.00
597.00
90.00
150.00
528.00
405.04
294.00
1,617.00
597.00
90.00
150.00
528.00
405.04
294.00
1,617.00
90.00
264.00
405.04
372.00
1,617.00
90.00
264.00
405.04
294.00
QUOTATION
SQ009691
ZFAYE-101
4/3/2012
JENNIFERE
JEREMIAHG
6
$6,477.20
1,617.00
597.00
90.00
150.00
528.00
2,025.20
1,470.00
$6,477.20
1,617.00
597.00
90.00
150.00
528.00
2,025.20
1,176.00
$6,183.20
1,617.00
597.00
90.00
150.00
528.00
2,025.20
1,764.00
$6,771.20
1,617.00
180.00
264.00
2,025.20
2,232.00
$6,318.20
1,617.00
90.00
264.00
2,025.20
882.00
$4,878.20
1,617.00 1,617.00
AOS, LLC
Springfield
636 W. Republic Rd
Unit F100 Corp Village Park
Springfield, MO 65807
Phone: 417-888-2675
Fax: 417-888-0994
Roams
5308 Village Parkway #1
Rogers, AR 72758
Phone: 479-899-6830
Fax: 479-899-6831
Tulsa
7666 E. 61st St
#310
Tulsa, OK 74133
Phone: 918-935-3530
Fax: 918-935-3532
Please visit www.aos5.com for a complete listing of all service areas
2.00 Communication Manager Express or SRST - 5 seat license
1.00 Two -port Voice Interface Card - FXO (Universal)
5.00 SMARTNET 24X7X4 Cisco 2901 Voice Bun
13.00 Cisco IP Phone 7945G, Gig Ethernet, Color, spare
1.00 Catalyst 2960 24 10/100 PoE + 2 T/SFP LAN Base Image
1.00 Included: Power Cord, 110V
9.00 Cisco IP Phone 7965G, Gig Ethernet, Color, spare
UC\T1 Remote\Other
4.00
4.00
4.00
20.00
1.00
5.00
4.00
4.00
4.00
10.00
10.00
10.00
10.00
Call Accounting
1.00
1.00
1.00
IPcelerate
1.00
1.00
Recording
1.00
10.00
1.00
10.00
10.00
1.00
5.00
50.00
5.00
Xmedius
Cisco 7925G Phone
Cisco 7925G Battery, Extended
Cisco 7925G Power Supply for North America
SMARTnet 8x5xNBD Service for the Cisco 7925G
Cisco IP Conference Station 7937 Global
SMARTnet 8x5xNBD Service for Cisco 7937 Conf Ph
Cisco Unified SIP Phone 3905, Charcoal, Standard Handset
Cisco IP Phone 7945G, Gig Ethernet, Color, spare
Cisco IP Phone 7965G, Gig Ethernet, Color, spare
7916 IP Phone Color Expansion Module
7900 Series Transformer Power Cord, North America
Cisco IP phone transform& for the 7900 phone series
Footstand kit for single 7914, 7915, or 7916
Infortel Select 1000
Onsite Installation and Training
5 Year Support
IPSession Software Module pre -loaded Supports up to 1800 usr
5 Year Software Maintenance
IP Media UCSS eDelivery Option
UCSS for IP Media Recording Base License 5 year- 1 port
Server software and licenses for Media Capture Platform
Per -port license for IP Media Recording
License for Audio recording -1 port
Server Software for Media Capture Platform
ESSENTIAL SW MCP Right to Use Paper license
ESSENTIAL SW Per -port License for IP Media Recording
ESSENTIAL SW MCP Right to Use Paper license for Audio
Oklahoma City
3030 NW Expressway
Suite 1750
Oklahoma City, OK 73112
Phone: 405-943-8900
Fax: 405-943-8902
Quote No.:
Customer ID:
Date::
Sales Rep:
Designer.
90.00
264.00
405.04
294.00
1,497.00
0.00
372.00
420.00
57.00
27.00
19.92
792.00
39.84
59.40
294.00
372.00
312.00
6.00
27.00
19.80
7,500.00
3,400.00
10,990.00
7,497.50
12,820.73
0.00
52.80
0.00
135.00
15.00
1,200.00
24.07
24.07
2.49
QUOTATION
SQ009691
ZFAYE-101
4/3/2012
JENNIFERE
JEREMIAHG
180.00
264.00
2,025.20
3,822.00
1,497.00
0.00
3,348.00
$12,753.20
1,680.00
228.00
108.00
398.40
792.00
199.20
237.60
1,176.00
1,488.00
3,120.00
60.00
270.00
198.00
$9,955.20
7,500.00
3,400.00
10,990.00
$21,890.00
7,497.50
12,820.73
$20,318.23
0.00
528.00
0.00
1,350.00
150.00
1,200.00
120.35
1,203.50
12.45
$4,564.30
AOS, LLC
Springfield,
636 W. Republic Rd
Unit F100 Corp Village Park
Springfield, MO 65807
Phone: 417-888-2675
Fax: 417-888-0994
Rogers
5308 Village Parkway #1
Rogers, AR 72758
Phone: 479-899-6830
Fax: 479-899-6831
Tulsa
7666 E. 61st St
#310
Tulsa, OK 74133
Phone: 918-935-3530
Fax: 918-935-3532
Please visit www.aos5.com for a complete listing of all service areas
1.00 Admin Orientation 2H + 30Min Q&A
1.00 lnterstar XMediusFAX 6.5 Enterprise Server License, Unlimite
6.00 One T.38 Channel
1.00 Microsoft Exchange Connector
1.00 Phone Support w/SW Upgrade
AOS Executive Discount
-1.00 AOS Executive Discount
AOS Profesional Services
1.00 AOS Professional Services
1.00 AOS Professional Services -Call Accounting
1.00 AOS Professional Services-Xmedius
1.00 AOS Professional Services-IPcelerate
1.00 AOS Professional Services -Recording
Oklahoma City
3030 NW Expressway
Suite 1750
Oklahoma City, OK 73112
Phone: 405-943-8900
Fax: 405-943-8902
Quote No:
Customer ID:
Date::
Sales Rep:
Designer.
395.00
4,495.50
1,165.50
1,435.50
12,924.00
90,000.00
88,000.00
3,600.00
3,600.00
3,600.00
7,500.00
Merchandise Total
Tax Total
Shipping
Document Total
QUOTATION
SQ009691
ZFAYE-101
4/3/2012
JENNIFERE
JEREMIAHG
8
395.00
4,495.50
6,993.00
1,435.50
12,924.00
$26,243.00
-90,000.00
490,000.00
88,000.00
3,600.00
3,600.00
3,600.00
7,500.00
$106,300.00
$561,867.63
52,492.49
$5,618.68
$619,978.80
Above quoted pricing is valid until 4/29/2012 .
Quoted pricing includes sales tax If qualified customer has a valid tax exemption cereftcate on file with AOS at the time of billing, sales tax will NOT be included on the invoice
Total solution financing. is available. Ask your account manager how you can avoid upfront cost and pay for your solution over time
*Restrictions apply. Subject to credit approval and documentation.
Customer signature constitutes agreement with all AOS Terms and Conditions, which may be found at httn://www.aos5.com/terms in addition to any addendums shown on this quote.
Customer Signature Date
441/
14,t4( Ads o1/nqlar2,
405
Expect the Best!
Statement of Work
Cisco Unified Communications Solution
for
ttvlle
ARKANSAS
City of Fayetteville
Prepared By Alexander Open Systems
Account Manager: Jennifer Bricker
Design Architect: Randy Miles
April 9, 2012
Integrity •• Responsive Customer Service ❖ Creative Teamwork
Professional Competence & Commitment + Profitability since 1992
This Statement of Work covers professional services work AOS will perform for City of Fayetteville.
Beginning on a mutually agreed upon date, AOS will provide one or more qualified technical
consultants and/or Project Management personnel on a "fixed fee" basis to configure and install a
Cisco Unified Communications Solution for City of Fayetteville in Fayetteville, AR.
AOS will consider additional work not explicitly stated in this Statement of Work as "out -of -scope" and
will require a "change order". (See Appendix B: Change Management Form)
The essential elements of this configuration include the following:
Cisco Unified Communications Manager 8.5
Cisco Unified Communications Manager (CUCM) is software that runs on a Cisco UCS \ Linux
server appliance. It provides the call -processing component of the Cisco Unified
Communications system. It is scalable to tens of thousands of users and distributable as
your business size and/or availability needs grow. A few of the feature highlights. of Cisco
Unified Communications Manager include support for Session Initiation Protocol (SIP),
presence, RSVP, dual -mode (GSM \ 802.11) devices, and Cisco Unified Mobility (formerly
Cisco MobilityManager).
Cisco Unity Connection 8.5
Cisco Unity Connection (UnityCN) is software that runs on a Cisco UCS \ Linux server
appliance. It provides an intuitive Web browser -based system administration interface that
dramatically simplifies the installation, support, and ongoing management of your system.
It provides the voice messaging, standard greetings, holiday messages, and automated
attendant features of the Cisco Unified Communications system. Cisco Unity Connection
also provides integrated messaging capabilities by providing unified messaging (via Single
Inbox) to Microsoft Exchange. Cisco Unity Connection is scalable to 10,000 of users and
supports full redundancy.
Cisco Unified Contact Center Express 8.5
Cisco Unified Contact Center Express (CCX) adds true call center capabilities to the Cisco
Unified IP Communications infrastructure. CCX provides features like intelligent call routing,
skills based routing, call queues, agent status \ reporting, ad hoc recording, silent
monitoring, CRM integration, and screen pop. Available in three flavors, standard,
enhanced, and premium, businesses can selectively fit CCX features into just about any
environment.
Cisco Unified Presence 8.5
Cisco Unified Presence is a standards -based platform that collects information from
multiple sources about user availability and communications capabilities to provide rich
presence status and facilitate presence -enabled communications with Cisco Unified
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
Communications and other critical business applications. With this scalable and easy -to -
manage solution, Cisco Unified Presence delivers a consistent presence -enabled
communications experience across Cisco Unified Communications applications everywhere,
every time, independent of user device, application, or workspace location.
Cisco Unified Personal Communicator
Cisco Unified Personal Communicator (CUPC) is a presence client that makes use of the
presence features built into CUCM. CUPC provides real time status and contact preference
information on all presence enabled users. The compact interface also provides a
convenient means to consolidate all the most common means to communicate with co-
workers including, voice, email, text messaging, and video --- with simple escalation to any
of the other included forms of communication. The CUPC client also optionally provides
tight integration with Cisco Meeting Place and Meeting Place Express for even more
flexibility in audio, video, and web collaboration. CUPC includes an integrated soft phone
and video client.
Maintenance Contracts
The Cisco SmartNet contracts and "Essential Software" (ESW) contracts will grant City of
Fayetteville access to all of Cisco's technical support tools and all relevant patches \ fixes \
minor updates (i.e. v7.0 to v7.1). The Cisco Unified Communications Subscription Service
(UCSS) will entitle City of Fayetteville to all major software releases for the applicable
product (i.e. v7.1 to v8.0). All maintenance contracts and software subscriptions are an
annual recurring cost, unless AOS specifies a longer term in the product description.
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
Experienced AOS personnel, or authorized agents, will perform the following implementation tasks:
Proposed Infrastructure
For simplicity, AOS includes the proposed infrastructure drawing in Appendix D: Proposal
Diagrams
Project Overview
The proposed Unified Communications Solution includes a Centralized Call -Processing model
with UC on UCS deployed at the main building in Fayetteville, AR. During the implementation,
AOS will perform knowledge transfer with City of Fayetteville staff on physical implementation
and configuration.
Needs Discovery
AOS will work with City of Fayetteville technical staff, managerial staff, and potentially even the
end users to help uncover the true voice communications needs of City of Fayetteville. This will
include documentation of end user station requirements as well as call flows within the
organization. AOS believes this interview process is critical to the success of any voice
communications implementation for City of Fayetteville.
Common Server Platform
UCS B -series servers specifically built for Unified Communications will be used to host all virtual
UC applications. Customer provided VMware ESXi will be loaded on these servers and they will
be configured to automatically boot the UC application in case of an outage. The UC
environment will require at least 2 servers and optional a 3rd server could be used at backup
data center.
Call Processing Configuration
Configure Cisco Unified Communications Manager 8.5 servers for 500 IP Phone and 500 Analog
Phone users. AOS will install and configure the base Unified Communications Manager
software, all relevant patches, and the following custom services:
• Device Pools: Configure up to ten (10) device pools (i.e. date/time settings, region, etc.).
• Translation Patterns: Configure up to ten (10) translation patterns to support designated
directory numbers and masking requirements.
• Dial Plan and Call Routing: Configure the digit "nine" (9) as the off -net access code, and
block area codes listed as toll fraud area codes.
• Dial and Call Restrictions: Develop and configure dial and call restrictions that meet the
needs of City of Fayetteville. Such as blocking international calls or "900" numbers.
o Internal
o Local\TollFree
Free
o Long Distance
o International
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
• Media Resources: Configure Unified Communications Manager media resources to
include local conferencing resources and local media termination point resources
necessary to support call hold and call transfer.
• Music on Hold: Configure one multicast stream per internal audio source, up to three
audio sources. "Internal" refers Cisco Unified Communications Manager's built in music
on hold feature. Should City of Fayetteville wish to use an external audio source, a
change order and likely additional equipment will be required.
• Multilevel Administration Access: Develop and configure multilevel administration
access to provide differing levels of administrative access to the IP Communications
systems to meet the needs of City of Fayetteville.
• Call Park: Configure call park resources for each Unified Communications Manager. Call
park directory number allocation will be dependent on City of Fayetteville's dial plan.
AOS will configure up to fifty (50) call park numbers.
• Call Pickup Groups: Configure call pickup for up to ten (10) pickup groups. Call pickup
directory number allocation will be dependent on City of Fayetteville's dial plan.
• Caller ID1: Configure equipment to pass inbound caller ID information to end user
telephones. Configure outbound caller ID per customer requirements as identified in
the dial plan.
• IP Phone Services: Configure two (2) IP phone services to include "my fast dials", which
provides up to 99 quick dial entries, and "my address book", which provides a personal
address book within the IP telephony system.
• Conference Calls: Configure up to four internal meet -met room conferencing telephone
numbers.
• Configure Cisco Unified Communications Manager for Backup3
Gateway Routers
AOS will configure routers provided on the associated bill of materials as follows:
Admin Campus
• Platform:
o Router: 2921-V
o Availability: High Availability with up to 50 SIP channels each
o Licensing:
• IP Base
• VOICE Licensing
• Base Voice package
• Services:
' Caller ID is dependent on carrier availability. Caller ID is also incompatible with some network faxing solutions using
DID. AOS will provide more details upon request.
2 Meet -me rooms are un-secured conference location that allows up to eight parties on a single conference. Conference call
directory number allocations will be dependent on City of Fayetteville's dial plan.
s City of Fayetteville will need to provide a backup application. AOS will configure the voicemail server(s) to output its
configuration to a specified location for the City of Fayetteville backup application and configure any message store software
for backup.
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
o QoS: Configure marking\re-marking for signaling and media packets with the
appropriate differentiated services code point (DSCP)
• Call Routing:
o Topology: Centralized model
o Supported Codecs:
• G.711 mu -law
• G.729A
PSTN Connectivity via MGCP or H.323:
o Up to 50 SIP Channels
Fire Station #1
o ATA187 FXS
o Bogan TAMb paging adapter to connect to existing speakers
Transportation
• Platform:
o Router: 2921-V
o Availability: High Availability with up to 50 SIP channels each
o Licensing:
• IP Base
• VOICE Licensing
• Base Voice package
• Services:
o QoS: Configure marking\re-marking for signaling and media packets with the
appropriate differentiated services code point (DSCP)
• Call Routing:
o Topology: Centralized model
o Supported Codecs:
• G.711 mu -law
• G.729A
• PSTN Connectivity via MGCP or H.323:
o Up to 50 SIP Channels
• Emergency Support:
o AOS can optionally reserve one or more FXO interfaces for emergency use only
(911) if desired.
Remote Sites: Nolan Waste Water, West Side Treatment, Sewer, Airport, Fire Marshall, Yvonne
Richardson, NWA Mall,
• Platform:
o Router: 2901-V
o Availability: High Availability with up to 2 POTS lines
o Licensing:
■ IP Base
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
■ VOICE Licensing
• Base Voice package
• Survivable Remote Site Telephony (SRST)
• Services:
o QoS: Configure marking\re-marking for signaling and media packets with the
appropriate differentiated services code point (DSCP)
• Call Routing:
o Topology: Centralized model
o Supported Codecs:
■ G.711 mu -law
■ G.729A
• PSTN Connectivity via MGCP or H.323:
o Up to 2 POTS lines
• Emergency Support:
o AOS can optionally reserve one or more FXO interfaces for emergency use only
(911) if desired.
Remote Sites: Fire Stations 2, 3,4,5,6,7
• Platform:
o Router: 2901-V
o Availability: High Availability with up to 4 POTS lines
o Licensing:
■ IP Base
■ VOICE Licensing
• Base Voice package
• Survivable Remote Site Telephony (SRST)
• Services:
o QoS: Configure marking\re-marking for signaling and media packets with the
appropriate differentiated services code point (DSCP)
• Call Routing:
o Topology: Centralized model
o Supported Codecs:
■ G.711 mu -law
■ G.729A
• PSTN Connectivity via MGCP or H.323:
o Up to 4 POTS lines
• Emergency Support:
o AOS can optionally reserve one or more FXO interfaces for emergency use only
(911) if desired.
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
Voicemail Configuration
Configure ESX hosts with the Cisco Unity Connection 8.5 voice messaging system. AOS will
install and configure the base software, all available patches, and the following custom services:
• Configuration Mode:
o Two server cluster
o Unified Messaging (Single Inbox) with Exchange 2007 or 2010
• Installing and Configure the server
• Populate Subscriber and Call Management Data
o Define up to 20 system schedules (standard hours \ holidays \ etc.)
o Set up phone, GUI, and TTS languages for North American English
o Create call management plan
o Subscriber accounts
• Account Permissions
• Password policy \ Auto -Login
• Up to 5 Public Distribution Lists with up to 20 users per list
• Create a total of up to 170 subscriber accounts
o Create up to 10 call handlers
• Auto attendant
• Dial by name
• Extension dial through
• Time of Day \ Day of Week \ Calendar Date
• Specify directory handler settings
• Create interview handlers
• Set up call routing
o Voicemail Profiles
• Configure one profile for direct dial access to voicemail
■ Configure one profile for direct dial voicemail transfer capability
• Configure the system to roll to the next available port up to the licensed port
count of the system
• Configure Cisco Unity Connection for Backup4
Call Center Configuration
Configure a Cisco Unified Contact Center Express 8.5 server. AOS will install and configure the
base call center software, all relevant patches, and the following custom services:
• 10 agents across 2 groups; each agent is only assigned to a single group
• 2 supervisors
• Inbound call handling with basic provisions for:
o Time of day
o Day of week
o Calendar date (i.e. Holidays)
4 City of Fayetteville will need to provide a backup application. AOS will configure the voicemail server(s) to output its
configuration to a specified location for the City of Fayetteville backup application and configure any message store software
for backup.
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
o Welcome message
o Queuing \ Route to available agents
o Music on hold \ Message on hold
• Screen pop —The enhanced agent license is capable of opening any Microsoft windows
compatible application, and sending information to the application, but it is not capable
of comparing information against a database or pulling information from a database
without upgrading to the Premium agent licensing. Screen pop configuration services
are not included as part of this proposal without a change order.
• Skills based reporting — Included through the CCX Web interface or the CCX Historical
Reporting Tool client. A0S will show City of Fayetteville how to invoke reporting
interface and how to run the pre-existing reports. A0S will not provide any custom
reporting services without a change order. Two simple examples of pre-existing reports
are included below.
Agent Detail Report Cban t
Total Talk Time, Hold Time, Work Time by Agent
ScanDate Selected - End Date Selected
Agent1 Agentl
Agent2 Agent2
Agent3 Agent3
Agent4 Agent4 • Talk Time
a - ❑ Hold Time
Agents Agent5 ■ work Time
Agent6 Agent6
Agent? Agent7
AgentO AgentB
OK 2K 4K 6K 8K 10K 12K
Time (seconds)
Agent Call Summary Report. Chan I
Total Inbound, Outbound Calls by Agent
Start Date Selected . Sad Date Selected
Agentl Agentl 6
3
Agent2 Agent2 8
2
Agent3 Agent3 8
3
•
Agent4 Agent4 22
11 • Inbound
G t6 Outbound
Agents Agents
Agent6 Agent6 21
3
Agent? Agent? 8
22
Agents Agents 18
0 4 8 12 18 20 24
Number of Calls
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
• Call recording — On demand call recording is included with the UCCX enhanced agent
license. Continuous call recording is not available without a third party application. The
configuration of call recording is not included as part of this proposal without a change
order and City of Fayetteville may need to purchase additional DSP resources depending
on the volume of call recording to be performed.
• Queue monitoring \ Queue threshold & alarm — Supervisors may monitor queues
through the included supervisor desktop application.
• Remote agents — In an IP call center, the physical location of agents is inconsequential as
long as the user has adequate bandwidth, minimal response times with the requisite
hardware, and sufficient QoS. The latter is the most difficult to provide to "remote
users" who may be traversing public networks like the Internet to gain connectivity. In
other words, the feature is inherent to the technology, if the connectivity is adequate.
• IVR — Basic IVR features like automated attendant, music on hold, message on hold, and
DTMF capture are included and provided in the proposed as described in the inbound
call handling section above. Advanced IVR features like speech recognition, database
integration, and text to speech are not included in the Enhanced agent license. A change
order and licensing upgrades to the Premium agent license would be required.
Cisco Unified Mobility
AOS will configure single number reach for up to 5 users. AOS will setup a remote destination
profile for each user on the CUCM cluster, and then the end user training will include
instruction for users on how to program their own mobile devices as mobility endpoints.
Cisco MediaSense Call Recording
Full-time call recording will be provided by Cisco MediaSense. AOS will install MediaSense in a
VM on the UCS ESXi environment and configure to record up to 10 phones.
Presence and Personal Communicator
Configure 2 Cisco UCS-C21O Unified Presence 8.5 (CUPS) servers for up to 20 users. AOS will
install and configure the base software, all relevant patches, and the following custom services:
• Configure CUPS
o Complete pre -installation tasks
o Install Publisher presence server
o Associated CUPS publisher with CUCM cluster
o Install Subscriber presence server (Phase 2)
o Associated subscriber with CUPS publisher
o Verify Installation
o Activate CUPS services, including:
■ Cisco Unified Presence SIP Proxy
■ Cisco Unified Presence Engine
■ Cisco Unified Presence Sync Agent
• Configure CUCM for Presence \ SIP Trunking
• Configure CUPS backup
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
• Install Cisco Unified Personal Communicator (CUPC) client on up to 3 client PCs6 at City
of Fayetteville6.
Active Directory Synchronization
AOS will work with City of Fayetteville's technical staff to configure the Cisco Unified
Communications infrastructure for synchronization with City of Fayetteville's Microsoft Active
Directory. Cisco can support up to five LDAP search strings.
End User Phone Placement
AOS will assemble and place7 up to three Cisco IP Phones to show City of Fayetteville how to
install a Cisco IP Phone. City of Fayetteville will provide assembly, delivery, placement, and
connectivity of all remaining phone sets including:
• All IP telephone sets and softphones ordered with this Bill of Materials.
• Any applicable analog sets provided by City of Fayetteville.
Analog Configuration
Configure up to 11 analog connections through the Unified Communications infrastructure.
AOS will only configure the analog connection between the Cisco call processing servers and
the gateways. The in-house cabling from the gateway\Analog Telephone Adapter (ATA) to the
actual analog device is the responsibility of City of Fayetteville. If City of Fayetteville would like
AOS to take responsibility for the in-house analog cabling, AOS can do so but will require a
change order, additional charges will apply, and AOS will subcontract this responsibility to our
structured cabling partner.
Analog
Xmedius Fax
AOS will install Xmedius Fax solution as a VM in the UCS ESXi environment and configure to
deliver faxing to the desktop via MS Exchange. 5 inbound channels will be configured for
inbound faxing. Outbound Fax will be configured to queue on 1 channel. More channels can be
added as necessary. AOS will train the customer staff to manage the solution and train the end -
users how to use the solution.
s AOS believes this is enough to teach City of Fayetteville the basics required for City of Fayetteville to install CUPC on the
remainder of the machines. If City of Fayetteville would like AOS to install the CUPC client on all client machines, AOS is
willing to do so, but AOS will require a change order and additional services will apply.
6 CUPC will allow users click -to -dial functionality with Microsoft Outlook contacts.
7AOS will demonstrate this process with virtually any model of phone provided as part of the project, as long as the
placement does not involve any sort of drilling, hanging, mounting, or otherwise physically fixing the phone to some other
object. If City of Fayetteville needs AOS to demonstrate how to mount a phone to a particular surface, i.e. a wall mount,
AOS will require a change order and additional services will apply.
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
Call Accounting
AOS will provide ISI Infortel 1000 Call Accounting solution. ISI will install & configure the
solution in a VM in the UCS EXSi environment and train the City of Fayetteville IT staff how to
use the solution.
Exclusions
AOS does not provide any professional services as part of this Statement of Work for the
following Unified Communications features \ products. If City of Fayetteville would like AOS to
implement any of these items, AOS will require a change order and additional charges may
apply:
• Cisco Unified Mobile Advantage (except SNR)
• Manager Assistant
• CUCIMOC \ CUCICONN
• Softphone \ IP Communicator
• MeetingPlace Express \ MeetingPlace \ WebEx
• Video Advantage
• ASA Phone Proxy
• Nurse Connect
• E911 \ Cisco Emergency Responder
• Redundant Power System
Cutover
AOS will provide fifteen (15) cutovers as part of this SOW, one for each voice gateway. AOS
anticipates 2 of these cutovers (SIP) will take place outside of normal business hours.
Testing
Following the cutover, AOS will test:
• Inbound and outbound call functionality — up to 3 phones
• ACD \ CCX scripts
• SRST Functionality
• Analog Connectivity
• Active Directory Synchronization
• Call Detail Records
Specific testing documentation is available upon request.
Documentation & Deliverables
Upon project completion, AOS will provide City of Fayetteville:
• All equipment listed in the Bill of Materials
• Application server configurations for:
o CUCM
o CUCXN
o CCX
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
o CUPS
o CUEAC
• Router configuration
• Topology diagram
• Call flow diagrams
• Troubleshooting guides
• Software licensing information
• End user guides
• System administration guides
Day 1 Support
AOS will provide 1 engineer onsite and 1 project manager remote for "day -1" support services
for one business day (up to eight hours) following 1 cutover on the City of Fayetteville. AOS is
assuming this day -1 support will occur on the morning following the cutover, i.e. cutover
Thursday night — day 1 support Friday morning. If there is a gap between the cutover and the
day support, i.e. cutover Friday night — day 1 support Monday morning, additional charges may
apply.
System Administrator "On the Job" Training
The AOS installation engineer(s) will work with City of Fayetteville telephony support
employees during the installation to show city of Fayetteville staff members how to administer
and maintain the infrastructure and services. The training will include at a minimum:
• Procedures for moves, adds, and changes
• Overview of administrative functions
• Logging into and navigating CUCM administrator functions
• Logging into and navigating CUCXN administrator functions
• Logging into and navigating CCX administrator functions
• Logging into and navigating CUPS administrator functions
• Logging into and navigating CUEAC administrator functions
• Basic troubleshooting \ corrective measures
• Ongoing maintenance responsibilities
End User Phone Training
Provide 4 training sessions for up to 20 end -users per session. The class will last approximately
one hour and AOS will conduct the class prior to or after cut over per City of Fayetteville's
request.
Call Center Agent Training
Provide 1 training session for up to 5 call center agents per session. The class will last
approximately two hours and AOS will conduct the class prior to or after cut over per City of
Fayetteville's request.
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
Additional Training
Technical training is beyond this SOW but available through outside sources. AOS can provide
City of Fayetteville schedules for training courses upon request.
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
AOS will provide the following project management services:
Planning
AOS will be responsible for coordination and scheduling of all AOS resources. AOS will also
provide City of Fayetteville with a primary point of contact. City of Fayetteville will be
responsible for coordination and scheduling of all City of Fayetteville resources.
Status Meetings
AOS will hold up to 10 project management meetings for this upgrade:
• Kickoff: Remote \ Approximately 30 -minutes
• Project Planning: Project Manager Onsite \ Approximately 120 -minutes
• Weekly Update: Remote \ Approximately 30 -minutes
• Pre-cutover #1: Remote \ Approximately 30 -minutes
• Post cutover #1: Remote \ Approximately 30 -minutes
• Follow-up: Remote \ Approximately 30 -minutes
Storage
Following any inspection City of Fayetteville desires, City of Fayetteville agrees to:
• Accept all shipped items and store them in a location accessible by appropriate City of
Fayetteville and AOS employees.
• Allow AOS to inventory and record all delivered equipment.
• Acknowledge that AOS will not be liable for the security of any equipment on City of
Fayetteville premises. Storage and security of all equipment is the responsibility of City
of Fayetteville.
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
Work Location
AOS will perform work at the following location(s):
Address
Site Contact
Notes
113 W Mountain Street
Fayetteville, AR 72701
Sharon Waters/Chris Doughty
Project Contacts
Name
Position/Company
Project Role
Sharon Waters
Telecom Manager
swaters@jci.fayettevil.ar.us vii.ar.us
City of Fayetteville
Project Primary Contact
Ph: 479-575-8277
Chris Doughty
Network Administrator
cdoughty@ci.fayetteville.ar.us
City of Fayetteville
Customer Project Engineer
Ph: 479-575-8306
Jennifer Bricker
9ennifer.bricker3Q?aos5.com
Account Manager
Primary AOS Sales Contact
Ph: 479-899-6830
Alexander Open Systems
Randy Miles
Design Architect
Randy. aos5.com
Alexander Open Systems
Primary AOS Project Consultant
-888-2
Ph: 417-888-2675
Angela Grant
Ansela.Grantaos5.com
Alexander Open Systems
Primary AOS Project Contact
Ph: 417-888-2675
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
Acceptance of Proposal
Due to the competitive confidentiality of information provided the accompanying materials, AOS and
City of Fayetteville shall keep all such information in the strictest confidence and shall not be divulged
to persons other than City of Fayetteville employees unless authorized by AOS or summonsed though a
Freedom of Information Act request. AOS bases the recommendations for equipment, programs and
services on information customer has furnished to AOS and on observations by AOS. While AOS
believes the price and materials list to be sound, the degrees of success with which equipment,
applications and services are applied to information, processing is dependent on many factors, some of
which are beyond the reasonable control of AOS.
The signature below affirms and acknowledges that you have read the above contents in its entirety
and agree to the terms and conditions of this proposal as outlined.
Accepted for City of Fayetteville by:
Name (Print):
Signature:
Accepted for A
Name (Print):
Signature:
tnrFc %nd r
Cisco Unified Communications Solution for CITY OF FAYETTEVILLE
Title: Maw
Date: /
Title:
Date:
Requisition o.:
Date:
City Of Fayetteville
3
3130/2012
(Not a Purchase Order)
P.O Number:
Expected Delivery Date:
Vendor #:
Vendor Name:
Mail
18311
Alexander Open Systems
Yes:_ No:
Address:
Fob Point:
Taxable
Quotes Attached
2105 S. 54th Street
Yes:_ No:_
Yes: No:
City:
State:
Zip Code:
IShip to code:
Divison Head Approval:
Rogers 1AR
72758
I 62
Requester:
Requester's Employee #:
Extension:
Sharon Waters
174
277
Item
Description
Quantity
Unit of Issue
Unit Cost
Extended Cost
Account Numbers
Project/Subproject #
Inventory #
Fixed Asset #
1
Cisco IP Telephony System
1
lot
446,899.82
$446,899.82
4470-9470-5801-00
04001-1
Sales Tax lmprov. Fund
2
Cisco IP Telephony System
I
lot
62,579.81
$62,579.81
2100-4100-5801-00
04001-1
Street Fund
3
Cisco IP Telephony System
I
lot
31,848.94
$31,848.94
5500-5080-5801-00
04001-1
Solid Waste Fund
4
Cisco IP Telephony System
I
lot
103,650.23
$103,650.23
5400-1840-5801-00
04001-1
Water/Sewer Fund
5
1
$0.00
6
1
$0.00
7
1
$0.00
8
1
$0.00
9
1
$0.00
Shipping/Handling
$0.00
Special nstructions:
Subtotal: $644,978.80
State Contract No. 4600021269
Tax:
Total: $644,978.80
Approvals:
Mayor: Department Director: Purchasing Manager:
Finance & Internal Services Director: Budget Manager: IT Manager:
Dispatch Manager: Utilities Manager: Other:
P *,i Pfi F/17/13