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HomeMy WebLinkAbout181-08 RESOLUTION• RESOLUTION NO. 181-08 A RESOLUTION APPROVING A CONTRACT WITH AOT PUBLIC SAFETY CORPORATION, PURSUANT TO RFP # 08-03, TO PROVIDE FALSE ALARM REDUCTION ADMINISTRATIVE SERVICES TO THE CITY OF FAYETTEVILLE. BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section 1. That the City Council of the City of Fayetteville, Arkansas, hereby approves a contract with AOT Public Safety Corporation, pursuant to RFP # 08-03, to provide false alarm reduction administrative services to the City of Fayetteville. A copy of the contract, marked Exhibit "A," is attached hereto and made a part hereof. PASSED and APPROVED this 7th day of October, 2008. APPROVED: By: DAN "C 1 ODY, Mayor ATTEST: By: .` wry,, O G `* M aas 4-.4,`,I • a = :FAYETTEVILLE: .44 %9sygRkaNsP� Jam.-`' ���''�i�'GTON ��a`��• �� `fIlrlilll Y{11++++ S NDRA E. SMITH, City Clerk/Treasurer City of Fayetteville RFP 08-03, False Alarm Administration Services Final Contract This contract executed this day of 0 U.lLC , 2008, between the City of Fayetteville, Arkansas, and AOT Public Safety Corporation ("Contract). In consideration of the mutual covenants contained herein, the parties agree as follows: AOT Public Safety Corporation at its own cost and expense shall furnish all labor, materials, supplies, machinery, equipment, tools, supervision, bonds, insurance, tax permits, and all other accessories and services necessary to complete items per request for proposal (rip) 08-03 as stated in AOT Public Safety Corporation proposal, and in accordance with specifications attached hereto and made a part hereof under RFP #08-03, all included herein as if spelled out word for word. 2. The City of Fayetteville shall pay AOT Public Safety Corporation based on their proposal in an amount not to exceed as described in such response. Payments will be made after approval and acceptance of work and submission of invoice. Payments will be made within 30 days after receipt of invoice or as referenced in RFP 08-03. 3. The Contract documents which comprise the Contract between the City of Fayetteville and AOT Public Safety Corporation consist of this Contract and the following documents attached hereto, and made a part hereof: A. Form identified as RFP 08-03 with the specifications & conditions typed thereon. B. AOT Public Safety Corporation response to RFP 08-03, including interview documents provided to AOT Public Safety Corporation before the execution date of this Contract. 4. These Contract documents constitute the entire agreement between the City of Fayetteville and AOT Public Safety Corporation and may be modified only by a duly executed written instrument signed by the City of Fayetteville and AOT Public Safety Corporation. 5. AOT Public Safety Corporation shall not assign its duties under the terms of this agreement, except that the sale of a majority of the common stock or assets of AOT Public Safety Corporation to another company shall not be considered an assignment of duties City of Fayetteville RFP 08-03, False Alarm Administrative Services Final Contract Page 1 of 3 AOT Public Safety Corporation agrees to hold the City of Fayetteville harmless and indemnify the City of Fayetteville, against any and all claims for property damage, personal injury or death, arising from AOT Public Safety Corporation performance of this Contract. This clause shall not in any form or manner be construed to waive that tort immunity set forth under Arkansas Law. 7 AOT Public Safety Corporation shall furnish a certificate of insurance addressed to the City of Fayetteville, showing that he carries the following insurance which shall be maintained throughout the term of the Contract. Any work sublet, the contractor shall require the subcontractor similarly to provide worker's compensation insurance. In case any employee engaged in work on the project under this Contract is not protected under Worker's Compensation Insurance, AOT Public Safety Corporation shall provide and shall cause each Subcontractor to provide adequate employer's liability insurance for the protection of such of his employees as are not otherwise protected. 1. Workers' Compensation: Statutory Amount 2. Comprehensive General & Automobile Insurance 3. Bodily Injury Liability: $250,000 for each person injured. $500,000 for each accident. 4. Property Damage Liability: $500,000 aggregate. The premiums for all insurance required herein shall be paid by AOT Public Safety Corporation. 8. AOT Public Safety Corporation to furnish proof of the following licensure as required by local and state agencies. 9. This Contract may be terminated by the City of Fayetteville or AOT Public Safety Corporation with 60 days prior written notice, except that AOT Public Safety Corporation shall retain an interest in all Accounts Receivable created under the Contract and be entitled to compensation in accordance with the Contract procedures for any amounts billed prior to the date of termination. In the event that the Contract is terminated, the City of Fayetteville shall also use best efforts to continue to collect any such Accounts Receivable amounts after the date of termination. 10. Collection process vendor shall be handled by AOT Public Safety Corporation for entire Contract term unless collection fee exceeds 25%. In the event such fee exceeds 25%, AOT Public Safety Corporation shall notify the City of such and at such time the City shall have the option to elect to find its own third party collection vendor to handle collections for this project. The City may at anytime elect to hire its own third party collection vendor upon notifying AOT Public Safety Corporation in writing with 30 days prior notice, except that any amounts sent by AOT Public Safety Corporation to collections prior to changing third party collection vendors shall only be reassigned to the new collection vendor in accordance with the collection agreement with the collection process vendor selected by AOT Public Safety Corporation. City of Fayetteville shall review and approve in advance any such agreement between AOT Public Safety Corporation and a collection process vendor. City of Fayetteville RFP 08-03, False Alarm Administrative Services Final Contract Page 2 of 3 • 4 , 11. Freedom of Information Act: City of Fayetteville contracts and documents prepared while performing city contractual work are subject to the Arkansas Freedom of Information Act. If a Freedom of Information Act request is presented to the City of Fayetteville, the contractor will do everything possible to provide the documents in a prompt and timely manner as prescribed in the Arkansas Freedom of Information Act (A.C.A. 25-19-101 et. Seq.). Only legally authorized photo coping costs pursuant to the FOIA may be assessed for this compliance. 12. Changes in Scope or Price: Changes, modifications, or amendments in scope, price or fees to this Contract shall not be allowed without a prior formal Contract amendment approved by the Mayor and the City Council in advance of the change in scope, cost or fees. WITNESS OUR HANDS THIS '7441 DAY OF One) kor, 2008. ATTE 3261 Old Washington Road Suite 2011 Waldorf, Maryland 20602 BUSINESS ADDRESS City of Fayetteville RFP 08-03, False Alarm Administrative Services Final Contract Page 3 of 3 CITY OF FAYETTEVILLE, FAYETTEVILLE, ARKANSAS DAN GOODY, Mayor Attest: .(c,Vis• - • .F- • ;"3 /a:5c : FAYETTEVILLE 1:. LP /r4t�ls1:(;\ri Sondra Smith, City Clerk ,Q'%i 1i/rC JQ CONTRA TO BY ZA' .1' �� .' ,B�' � e 6,c NAME AND TITLE )EK& )TvE Greg Tabor Submitted By City of Fayetteville Staff Review Form City Council Agenda Items and Contracts, Leases or Agreements 10/7/2008 City Council Meeting Date Agenda Items Only Police Division Action Required: teL5 /0/7/08 �lg! AD PPt; k $Fir Core Police Department Council approve a resolution authorizing Mayor Coody to sign a contract with AOT Public Safety for False Alarm Administration Services. Cost of this request Account Number Project Number Budgeted Item $ Category / Project Budget Funds Used to Date $ Remaining Balance Budget Adjustment Attached Program Category / Project Name Program / Project Category Name Fund Name ifif .4714.44,---- DeP artment Director j-1'2-69 Date Finan de and Internal Service Director Date Previous Ordinance or Resolution # Original Contract Date: Original Contract Number: Comments: Revised April 16, 2007 1"Zettexille Departmental Correspondence Fayetteville Police Department 100-A West Rock Fayetteville, AR 72701 Telephone: (479) 587-3555 Fax: (479) 587-3563 It TO: Mayor Dan Coady and Members of the City Council FROM: Greg Tabor, Chief of Police DATE: September 12, 2008 SUBJECT: Contract for False Alarm Administration Services Recommendation: City Council approves a resolution authorizing Mayor Coody to sign a contract with AOT Public Safety for False Alarm Administration Services. Background: City Council passed the Alarm Reduction Ordinance on 11-20-07. Proposals were sought via RFP #08-03 for False Alarm Administration Services. The selection committee accepted the proposal of AOT Public Safety. Discussion: AOT Public Safety will register alarm users, track false alarms, bill and collect the fees assessed under the Alarm Reduction Ordinance. Budget Impact: There will be no cost to the city under this contract. Fees collected under the ordinance will be split between AOT and the City in accordance with the cost -share proposal included in the RFP. RESOLUTION NO. A RESOLUTION APPROVING A CONTRACT WITH AOT PUBLIC SAFETY CORPORATION, PURSUANT TO RFP # 08-03, TO PROVIDE FALSE ALARM REDUCTION ADMINISTRATIVE SERVICES TO THE CITY OF FAYETTEVILLE. BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section 1. That the City Council of the City of Fayetteville, Arkansas, hereby approves a contract with AOT Public Safety Corporation, pursuant to RFP # 08-03, to provide false alarm reduction administrative services to the City of Fayetteville. A copy of the contract, marked Exhibit "A," is attached hereto and made a part hereof. PASSED and APPROVED this 7th day of October, 2008. APPROVED: ATTEST: By: By: DAN COODY, Mayor SONDRA E. SMITH, City Clerk/Treasurer Proposal False Alarm Administration Services RFP: Bid No. 08-03 May 30, 2008 AOT Public Safety Corporation 3261 Olid Washirwton Road Suite 201l Waldorf, AID 20602 False Alarm Administration Services for Fayetteville, AR 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 vs. Pi,bfly Seat, Corporation May 27, 2008 City of Fayetteville Attention: Andrea Foren - Room 306 113 W. Mountain Fayetteville, AR 72701 Subject: Request for Proposal (RFP No. 08-03) False Alarm Administration Services Dear Ms. Foren: AOT Public Safety Corporation (PSC) is pleased to submit our proposal to provide Fayetteville complete False Alarm Administration Services to support the City's new False Alarm Reduction Ordinance. As .requested, one (1) Original and five (5) copies of the written Proposal, including one electronic Proposal copy on a CD attached to the inside copy of the Original, are enclosed. This proposal is a firm offer for a period of 60 days from the Proposal opening date. For more than eight years, PSC has provided false alarm management solutions to local governments across the country. Today, PSC is the leading provider of false alarm management solutions to 140 cities and counties throughout the United States, including over 40 jurisdictions in the Southeast. As a core part of this proposal, we are pleased to offer Fayetteville the leading alarm registration and false alarm management technology in the industry, CryWo1f0D. Our patented, state-of-the-art technology helps to ensure that the Fayetteville False Alarm Reduction Program efficiently meets all City objectives. We have reviewed the RFP terms and conditions and request no exceptions. If selected by the City, we will also provide the requested Certificates of Insurance with required coverages. Every year, our technology and services are used to: • Process over 2 million false alarms • Track over 1.5 million alarm systems • Collect $50 million in alarm registration and false activation revenue • Issue nearly 5 million alarm -related correspondence items 1 Should you have any questions about our proposal, please clo not hesitate to contact me at the numbers below. I am authorized to negotiate and bind the company. We look forward to serving the City of Fayetteville, and are eager to become the City's False Alarm Administration Services partner. Sincerely, L Greenher Chief Executive Officer AOT Public Safety Corporation (240) 607-1401 (phone) (301) 638-9319 (fax) lgreenberg@publicsafetycorp.com Corporate information Legal Name: AOT Public Safety Corporation Headquarters Address: Branch Locations: Principals: Past/ Present Law Suits Filed: 3261 Old Washington Rd., Suite 2011 Waldorf MD, 20602 Edgewood, MD Castle Rock, CO Luther Grainger George Wilson Les Greenberg None 2 FAYETTEVILLE, AR FALSE ALARM ADMINISTRATION SERVICES Table of Contents Table of Contents Cover Letter Tableof Contents..... ....................................TOC -1 1. Executive Summary. ..............................................1-1 2. Corporate Qualifications...... ... ... ... 2.1 Minimum RFP Compliance Requirements.............................................2-1 2.2 Company Description..........................................................................2-1 2.3 Summary of Alarm Experience .............................. .........................2-3 2.4 Partial List of Alarm Program Projects.....................................................2-3 2.5 Current Alarm Administration Services Programs.................................... 2-5 3. Experience, Competence, and Capacity for Performance... 3-1 3.1 Program Personnel..............................................................................3-1 3.2 Demonstrated Technical Competence and Performance Capacity ...............3-4 4. Project Approach and Implementation Plan ... ...... 4-1 4.1 Alarm Administration Requirements......................................................4-1 4.2 Overall Administration Process.............................................................4-2 4.3 Required Services... ••• ••• ••• •••••• ••• ••• 1.• ••• •••••1 ••1•11.411 ••• ••• ••• ••• ••• ••• •••••• ••• ••••••.4-7 4.4 Required Fayetteville Involvement...............................................4-33 4.5 Project Implementation Plan and Schedule............................................4-34 5. Past Performances (References).............................................................................5-1 6. Fee Proposal............................................................ 6-1 6.1 Proposed Revenue Share............................................................................6-1 6.2 Mechanism for Revenue Collection and Transfer..........................................6-1 Appendix A Supporting Documentation - Staff Resumes - Sample Policies, Letters and Telephone Scripts Appendix B Required Fayetteville Forms - Offer Form - Statement of Disclosure - Vendor Form O 20013 PSC TOC -1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES SECTION 1 INTRODUCTION 1. EXECUTIVE SUMMARY AOT Public Safety Corporation (PSC) is pleased to have the opportunity to submit this response to the Fayetteville, Arkansas ("City") request for proposals (RFP) for the provision of False Alarm Administration Services. PSC is committed to providing the City with a superior solu- tion that meets all of its data processing, customer service, and information management needs. False Alarm Reduction is PSC's primary business. For more than eight years, PSC has provided false alarm management solutions to local governments across the country. In every case, PSC technology and services have helped these jurisdictions reduce false alarms, increase collections and improve efficiency. Today, PSC is the leading provider of false alarm management solu- tions to cities and counties throughout the United States and Canada. This experience also in- cludes extensive alarm registration, tracking and billing services on a "self-funded", revenue sharing basis to many jurisdictions including Baltimore City MD, Charlotte NC, Concord NC, Jefferson County KY, Highland Village TX, Greenville NC, Huntersville NC, Larimer County CO, Louisville KY, Mathews/Mint Hill NC, Mecklenburg County NC, New Castle County DE, Spokane WA and Wilmington DE. Our proposed alarm administration services are provided 100% by our own employees. Even our administrative software system and the related technical support services are 100% owned and controlled by PSC. As a core part of this proposal, we are proud to offer Fayetteville the leading alarm tracking and billing system in the industry, CryWolf®. Our patented technology has been chosen by 140 cities and counties in 28 states, and Canada. These clients include forty-five (45) agencies in the south eastern United States, and range in population size from under 25,000 to nearly 4,000,000. No other company has the extensive qualifications, experience and track record of false alarm man- agement performance demonstrated by PSC. Our unique experience, especially with other comparably sized communities in the southeast, helps ensure the Fayetteville Program's opera- tional success. Especially important to the proposed project is our unique and extensive technical expertise which greatly minimizes startup risk and time. For example, CryWolf® already imports alarm event information generated by New World CAD/911 systems in multiple jurisdictions, can accept the simple MS Excel -based CAD data feed described in the RFP, and supports simulta- neous interfaces during CAD/RMS transition periods. We have also launched dozens of new alarm programs by importing initial bulk registrations electronically from alarm companies in MS Excel format, and by establishing secure, web -based registration processes. Our system also offers unique features required in Fayetteville. For example, CryWolf® fully supports billing false activations based on different fee schedules for burglary and robbery alarms. We have implemented this approach in multiple locations. Our technology also in- cludes built-in Geographic Information System (GIS) tools for validating addresses. In addition, we have established commercial bank lockboxes for alarm payments in locations throughout the country. Because CryWolf® is our patented, proprietary technology; we can assure Fayette- © 2008 PSC 1-1 SECTION 1 FAYETTEVILLE, ARKANSAS INTRODUCTION FALSE ALARM ADMINISTRATION SERVICES ville that its citizens and businesses will continue to receive state-of-the-art Alarm Administra- tion Services throughout the life of the contract. Our alarm management expertise and technology offering are unmatched and provide Fayette- ville a superior solution for AIarm Administration. We are especially proud of our unique on- line information access and web -based functionality which we believe support the City's cus- tomer oriented, technology goals and provide the convenient service expected by communities, like Fayetteville. We also have the technical infrastructure necessary to keep City alarm data secure and confidential. The PSC Difference— Understanding the City's Needs In most areas of the country, law enforcement resources are unfortunately scarce. When com- bined with the demand for services created by the special needs of communities such as Fayetteville, governments continually ask Police Departments to do more with less. In this context, non-critical calls for service, such as false alarms, decrease the amount of time that officers can spend responding to true emergencies and reduce the number of staff that can work proactively to prevent crime from occurring. Unfortunately, the number of false alarms that law enforcement must respond to has increased in recent years. Fayetteville estimates that it currently responds to nearly 4,000 annual false alarms. Recognizing the impact that false alarms have on law enforcement resources, the City took an important step when it approved a new City false alarm ordinance in November, 2007. The issuance of the RFP marks the next step in this process, allowing the City to procure the final tool that Fayetteville will need to address the problem of false alarms in earnest. Meeting Fayetteville's Needs - The PSC Solution PSC has a long track record of helping cities and counties increase their service Ievels, expand the use of innovative technologies, and increase revenue collections on a risk-free basis - PSC will obtain payment exclusively from the revenues we help generate. There are no upfront systems development, licensing, conversion, or equipment costs. PSC will purchase, configure, install, and customize everything we need to administer the Fayetteville alarm program. Based on our experience, we are confident that Fayetteville can expect the program to generate collections of more than $200,000 annually and to result in fewer false alarms. PSC proposes to provide Fayetteville with a solution that meets all of its noticing, tracking, and customer service requirements. Specifically, our solution includes the following functionality: • User Tracking and Database Maintenance. PSC will register, renew and reinstate alarm systems; maintain registration holder information; and identify non -registered locations. Outstanding charges will be automatically tracked for all accounts regardless of registration. Both CryWolf program staff and the Fayetteville designated Program Administrator will be 1-2 0 2008 PSC 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES SECTION 1 INTRODUCTION able to securely search online for data stored in the system Even CAD/911 Dispatch operators can access key premise information, if desired. No other alarm management service offers this direct inquiry flexibility. • Seamless integration of computer interfaces—Fayetteville requires flexible data interfaces and information exchange capabilities. PSC has more experience building, installing and maintaining interfaces in support of alarms processing than any other company. We are confident in our ability to complete the required interfaces for this project, and to continue to update information exchange capabilities as the City's needs evolve. • Automated generation of violation invoices and notices to alarm users. Our solution will automatically generate letters/notices and invoices for false alarm events in accordance with the Fayetteville Ordinance. The technology we offer fully supports different notices for residential, commercial and other locations; separate burglary and robbery fee schedules; and Fayetteville defined permit statuses such as Active, Suspended and Revoked.. In addition, our system maintains critical information for every account including outstanding balances, and reasons for registration denial or permit suspension. • Proven Collection Techniques. With over 1 million false alarms processed annually by our technology, PSC is the proven industry leader in alarms processing and collections. Our solution includes a variety of techniques to help the City collect fees including multiple and varied noticing, research of bad addresses, and other targeted collection techniques. • Production of Management Reports. Fayetteville will have direct access to a variety of management and tracking reports that can be produced by our system. The system also maintains individual account histories that include payment dates and all actions taken on an individual account. Features that are especially unique to our service offering include: • Secure Online Fayetteville access to many tailorable reports. We will provide Fayetteville with direct data inquiry and report generation access via real-time, secure Web -based connection to the alarm database. We use this approach in multiple Alarm Programs offering flexibility, security and timeliness that no other reporting process provides. ▪ Internet -based, fully -interactive alarm registration and updating. When citizens need to register their systems, have questions or want to update their registration information, they would like to be able to obtain prompt access. PSC supports this not only with skilled cus- tomer service representatives (CSRs), but with secure, online access technology that allows an alarm user to register online or enter a unique registration number/ password combina- tion, and have limited access to his/her registration information without waiting to speak with a CSR. This service is available on a 24/ 7 basis. © 2008 PSC 1-3 SECTION 1 FAYETTEVILLE, ARKANSAS INTRODUCTION FALSE ALARM ADMINISTRATION SERVICES • Internet -based payment of invoices. PSC can process false alarm payments made over the web. If desired by Fayetteville, we will integrate a real-time, Pay -by -Web system directly in- to a dedicated Fayetteville Alarm Program website we will host so that citizens can pay in- dividual alarm invoices or the full balance owed from their web browser on a 24/7 basis. • Enhanced Alarm Data Security. Alarm response services require the collection, mainten- ance and communication of sensitive and highly confidential data about alarm locations. Understandably, businesses, citizens, security alarm companies and City officials are con- cerned with unauthorized access to this information. In providing its alarm response servic- es, PSC has the technical infrastructure required to ensure the highest levels of data security. This includes core network and DMZ server firewalls; private internal IP addresses; and real-time, virus scanning of all data. Our CryWolf® Alarm Management system also stands apart in providing 128 -bit encrypted (Certified SSL) data transfer for all web functions; • Extensive Adjudication and Hearing Support. Our service offering contains a fully inte- grated hearing and appeal system that will allow for the adjudication of any action for any account. Our system also generates various reports that document and support all billing, noticing and status change decisions. • Unparalleled Technology Enhancement Program. Our patented CryWolf® technology includes a robust enhancement program driven by the needs of 140 cities and counties. This program has resulted in over 500 added features in the Iast 5 years. Our solution assures Fayetteville that the technology will evolve to keep up with technical and programmatic advances over the life of the services contract. What Makes PSC Uniquely Qualified - Exceptional Experience and Technical Capacity We are proud to be able to offer this comprehensive solution to meet Fayetteville's alarm billing needs. Our firm provides the City with unique background, capabilities and reputation necessary to ensure a reliable, smooth -functioning, state-of-the-art solution. 1. We have been providing false alartn solutions for more than eight years and to over 140 cities and counties; 2. Our patented, state-of-the-art Cr,Wolf System already supports all Fayetteville Alarm Ordinance provisions in numerous locations, including the billing of different fees based on alarm type, i.e. burglary and robbery; 3. For nearly 5 years, we have been providing complete alarm administration services; 4. Our CryWolf System already works with New World CAD/911 System data; 5. Our secure Bank Iockbox approach to collections is used in multiple locations; and, 6. Our Project Team has extensive law enforcement backgrounds, technical expertise, alarm management experience, and a Project Manager combining all of these qualifications in over 70 false alarm reduction projects. No other company can make these claims. 1-4 0 2008 PSC 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 FAYETTEVILLE, ARKANSAS SECTION 1 FALSE ALARM ADMINISTRATION SERVICES INTRODUCTION PSC is confident that the proposed solution will meet all Fayetteville requirements and help reduce the number of false alarm calls responded to by Police officers annually. We already have the necessary program components in place and have proven our proposed methodology in multiple jurisdictions of Fayetteville's size and larger. Accordingly, we believe that we can offer Fayetteville a fast -paced Program implementation that begins live registration activities within 30 days of contract approval. We look forward to working with the City to successfully implement this new program and to help the City accomplish their program objectives while benefiting citizens, City staff, and the perception of City services. © 2008 PSC 1-5 SECTION 1 FAYETTEVILLE, ARKANSAS INTRODUCTION FALSE ALARM ADMINISTRATION SERVICES_ 1-6 This page is intentionally left blank. 0 2008 PSC 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 FAYETTEVILLE, ARKANSAS SECTION 2 FALSE ALARM ADMINISTRATION SERVICES CORPORATE QUALIFICATIONS 2. CORPORATE QUALIFICATIONS in the RFP, Fayetteville expresses the need highly qualified and experienced company to provide the City False Alarm Administration Services. As described in this Section, PSC offers Fayetteville unparalleled qualifications to man- age the tasks required for a highly effective false alarm reduction program. for a 2.1 Minimum RFP Compliance Require- ments PSC complies fully with the following minimum requirements stated in the RFP: 1) A minimum of 3 years experience in false alarm administration. As described in this HIGHLIGHTS • Offer over eight years experience implementing 140 false alarm regis- tration and billing programs • Support the alarm programs of 45 Southeastern agencies • Provide Alarm Administration Ser- vices to 20 jurisdictions • Propose no subcontractor staff for the requested services Section, PSC has been providing False Alarm Management solutions for over 8 years. For nearly 5 years (since July 2003), PSC has also provided the false alarm administra- tion services requested by Fayetteville. 2) No interest whatsoever in the security alarm business. PSC has no involvement in the security alarm business including no membership in any organization promoting the in- terests of the security alarm business. 3) Single provider with 100% control of the quality of service,provided. PSC is the single provider of services to most of its alarm administration clients and proposes no subcon- tractors will be used to furnish the services requested by Fayetteville. In addition, PSC is the sole owner of the alarm management system proposed for the Project and maintains in-house technical staff to fully support this technology including all web functions. 2.2 Company Description AOT Public Safety Corporation (PSC) was established in 1999 as the public safety arm of AOT, a large engineering services company that started in 1984. PSC is headquartered in Waldorf, Maryland, a suburb of Washington, DC. PSC's founding mission was to improve the efficiency and effectiveness of emergency response by public safety professionals. As part of this mission, PSC has been providing false alarm bill- ing systems and services since its inception more than eight years ago. Security alarm adminis- trative services remain the company's primary service. Today, PSC is widely recognized as the leader in False Alarm Management, with its patented (U.S. Patent No. 6,856,246) software, CryWolfe. As shown in the map below, CryWoIfe has been © 2006 PSC 2-1 SECTION 2 FAYETTEVILLE, ARKANSAS CORPORATE QUALIFICATIONS FALSE ALARM ADMINISTRATION SERVICES chosen by more than 140 cities and counties throughout the United States and Canada. These jurisdictions range in population from under 20,000 to nearly 4,000,000, and process between 1,500 and over 100,000 annual false alarms. Our Southeast alarm program clients include agencies in Florida (20), Georgia (4), Kentucky (2), North Carolina (9), South Carolina (5), Tennessee (2) and Virginia (3). We provide complete outsource alarm administration services similar to those requested by Fayetteville in about 20 jurisdictions including nine in the Southeast. Installed Coast to Coast Our large client community benefits Fayetteville in several important ways. Our clients drive a robust system enhancement program that has resulted in more than 500 new system features over the last five years. All CryWolfs' clients receive these updates at no additional cost. Our Alarm Management clients also comprise a large users group with similar objectives and false alarm reduction issues. Members of this group regularly communicate among themselves through PSC sponsored newsletters, web access and an annual Users Group meeting to share technology ideas, unique approaches and discuss upcoming program enhancements. Our extensive experience also helps ensure that we have met Fayetteville's technical require- ments before. For example, we already import alarm incident data from the City's New World CAD system in Indian River County FL and Wilmington DE. In addition, our technology is already used to bill alarm fees that differ by type of Alarm (Burglary versus Robbery) in mul- tiple locations including Lewisville TX, Louisville KY (Alarm Administration Services), Madera CA and Texas City TX. 2-2 0 2008 PSC 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES SECTION 2 CORPORATE QUALIFICATIONS We have included contact information for six (6) especially relevant projects in Section 5 - Past Performance/References. If requested, we would be pleased to also provide contact informa- tion to the Fayetteville proposal evaluation team for any of the other jurisdictions cited in this Proposal. 2.3 Summary of Alarm Experience Experience Area ACM' Public Safely Corporation (PSC) PSC has worked directly with alarm companies in over thirty (30) cities and counties. Data on nearly 300,000 alarm sites have been im- ported directly from these companies into the CryWolf® System. (See Section 4 - Project Approach and Schedule, Required Services) Working with alarm companies Establishing new alarm permit programs PSC has designed and/ or helped establish new alarm registration programs in more than 70 cities and counties. Some of these are in the list of larger CryWolff clients shown in Section 2.4 below. Establishing false alarm billing processes PSC's patented CryWolfe software is designed specifically to perform alarm billing. Accordingly, PSC has established and/or designed false alarm billing programs for all of the 140 jurisdictions that have se- lected CryWolf®. A partial list of these communities is shown in the CryWolf® lists of related projects in Sections 2.4 and 2.5 below. Providing False Alarm Administra- tion Services PSC provides alarm administration services to twenty (20) active false alarm programs. These programs are responsible for over 400,000 alarm sites. Most of these projects are described in the Current Alarm Administration Services Programs in Section 2.5 below. 2.4 Partial List of Alarm Program Projects The following Table provides a partial list of PSC false alarm solution clients. Cities and coun- ties, like Fayetteville, receive a high level of program scrutiny from Municipal/City manage- ment, elected council representatives and the public at large. Accordingly, the false alarm en- forcement programs for these communities require a system provider with the alarm program expertise, systems experience and resources to assure reliable program operation, continuing state-of-the-art technology, strong financial controls and positive public perception. As shown, PSC has demonstrated these capabilities to a broad and demanding audience. © 2008 PSC 2-3