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HomeMy WebLinkAbout181-08 RESOLUTION• RESOLUTION NO. 181-08 A RESOLUTION APPROVING A CONTRACT WITH AOT PUBLIC SAFETY CORPORATION, PURSUANT TO RFP # 08-03, TO PROVIDE FALSE ALARM REDUCTION ADMINISTRATIVE SERVICES TO THE CITY OF FAYETTEVILLE. BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section 1. That the City Council of the City of Fayetteville, Arkansas, hereby approves a contract with AOT Public Safety Corporation, pursuant to RFP # 08-03, to provide false alarm reduction administrative services to the City of Fayetteville. A copy of the contract, marked Exhibit "A," is attached hereto and made a part hereof. PASSED and APPROVED this 7th day of October, 2008. APPROVED: By: DAN "C 1 ODY, Mayor ATTEST: By: .` wry,, O G `* M aas 4-.4,`,I • a = :FAYETTEVILLE: .44 %9sygRkaNsP� Jam.-`' ���''�i�'GTON ��a`��• �� `fIlrlilll Y{11++++ S NDRA E. SMITH, City Clerk/Treasurer City of Fayetteville RFP 08-03, False Alarm Administration Services Final Contract This contract executed this day of 0 U.lLC , 2008, between the City of Fayetteville, Arkansas, and AOT Public Safety Corporation ("Contract). In consideration of the mutual covenants contained herein, the parties agree as follows: AOT Public Safety Corporation at its own cost and expense shall furnish all labor, materials, supplies, machinery, equipment, tools, supervision, bonds, insurance, tax permits, and all other accessories and services necessary to complete items per request for proposal (rip) 08-03 as stated in AOT Public Safety Corporation proposal, and in accordance with specifications attached hereto and made a part hereof under RFP #08-03, all included herein as if spelled out word for word. 2. The City of Fayetteville shall pay AOT Public Safety Corporation based on their proposal in an amount not to exceed as described in such response. Payments will be made after approval and acceptance of work and submission of invoice. Payments will be made within 30 days after receipt of invoice or as referenced in RFP 08-03. 3. The Contract documents which comprise the Contract between the City of Fayetteville and AOT Public Safety Corporation consist of this Contract and the following documents attached hereto, and made a part hereof: A. Form identified as RFP 08-03 with the specifications & conditions typed thereon. B. AOT Public Safety Corporation response to RFP 08-03, including interview documents provided to AOT Public Safety Corporation before the execution date of this Contract. 4. These Contract documents constitute the entire agreement between the City of Fayetteville and AOT Public Safety Corporation and may be modified only by a duly executed written instrument signed by the City of Fayetteville and AOT Public Safety Corporation. 5. AOT Public Safety Corporation shall not assign its duties under the terms of this agreement, except that the sale of a majority of the common stock or assets of AOT Public Safety Corporation to another company shall not be considered an assignment of duties City of Fayetteville RFP 08-03, False Alarm Administrative Services Final Contract Page 1 of 3 AOT Public Safety Corporation agrees to hold the City of Fayetteville harmless and indemnify the City of Fayetteville, against any and all claims for property damage, personal injury or death, arising from AOT Public Safety Corporation performance of this Contract. This clause shall not in any form or manner be construed to waive that tort immunity set forth under Arkansas Law. 7 AOT Public Safety Corporation shall furnish a certificate of insurance addressed to the City of Fayetteville, showing that he carries the following insurance which shall be maintained throughout the term of the Contract. Any work sublet, the contractor shall require the subcontractor similarly to provide worker's compensation insurance. In case any employee engaged in work on the project under this Contract is not protected under Worker's Compensation Insurance, AOT Public Safety Corporation shall provide and shall cause each Subcontractor to provide adequate employer's liability insurance for the protection of such of his employees as are not otherwise protected. 1. Workers' Compensation: Statutory Amount 2. Comprehensive General & Automobile Insurance 3. Bodily Injury Liability: $250,000 for each person injured. $500,000 for each accident. 4. Property Damage Liability: $500,000 aggregate. The premiums for all insurance required herein shall be paid by AOT Public Safety Corporation. 8. AOT Public Safety Corporation to furnish proof of the following licensure as required by local and state agencies. 9. This Contract may be terminated by the City of Fayetteville or AOT Public Safety Corporation with 60 days prior written notice, except that AOT Public Safety Corporation shall retain an interest in all Accounts Receivable created under the Contract and be entitled to compensation in accordance with the Contract procedures for any amounts billed prior to the date of termination. In the event that the Contract is terminated, the City of Fayetteville shall also use best efforts to continue to collect any such Accounts Receivable amounts after the date of termination. 10. Collection process vendor shall be handled by AOT Public Safety Corporation for entire Contract term unless collection fee exceeds 25%. In the event such fee exceeds 25%, AOT Public Safety Corporation shall notify the City of such and at such time the City shall have the option to elect to find its own third party collection vendor to handle collections for this project. The City may at anytime elect to hire its own third party collection vendor upon notifying AOT Public Safety Corporation in writing with 30 days prior notice, except that any amounts sent by AOT Public Safety Corporation to collections prior to changing third party collection vendors shall only be reassigned to the new collection vendor in accordance with the collection agreement with the collection process vendor selected by AOT Public Safety Corporation. City of Fayetteville shall review and approve in advance any such agreement between AOT Public Safety Corporation and a collection process vendor. City of Fayetteville RFP 08-03, False Alarm Administrative Services Final Contract Page 2 of 3 • 4 , 11. Freedom of Information Act: City of Fayetteville contracts and documents prepared while performing city contractual work are subject to the Arkansas Freedom of Information Act. If a Freedom of Information Act request is presented to the City of Fayetteville, the contractor will do everything possible to provide the documents in a prompt and timely manner as prescribed in the Arkansas Freedom of Information Act (A.C.A. 25-19-101 et. Seq.). Only legally authorized photo coping costs pursuant to the FOIA may be assessed for this compliance. 12. Changes in Scope or Price: Changes, modifications, or amendments in scope, price or fees to this Contract shall not be allowed without a prior formal Contract amendment approved by the Mayor and the City Council in advance of the change in scope, cost or fees. WITNESS OUR HANDS THIS '7441 DAY OF One) kor, 2008. ATTE 3261 Old Washington Road Suite 2011 Waldorf, Maryland 20602 BUSINESS ADDRESS City of Fayetteville RFP 08-03, False Alarm Administrative Services Final Contract Page 3 of 3 CITY OF FAYETTEVILLE, FAYETTEVILLE, ARKANSAS DAN GOODY, Mayor Attest: .(c,Vis• - • .F- • ;"3 /a:5c : FAYETTEVILLE 1:. LP /r4t�ls1:(;\ri Sondra Smith, City Clerk ,Q'%i 1i/rC JQ CONTRA TO BY ZA' .1' �� .' ,B�' � e 6,c NAME AND TITLE )EK& )TvE Greg Tabor Submitted By City of Fayetteville Staff Review Form City Council Agenda Items and Contracts, Leases or Agreements 10/7/2008 City Council Meeting Date Agenda Items Only Police Division Action Required: teL5 /0/7/08 �lg! AD PPt; k $Fir Core Police Department Council approve a resolution authorizing Mayor Coody to sign a contract with AOT Public Safety for False Alarm Administration Services. Cost of this request Account Number Project Number Budgeted Item $ Category / Project Budget Funds Used to Date $ Remaining Balance Budget Adjustment Attached Program Category / Project Name Program / Project Category Name Fund Name ifif .4714.44,---- DeP artment Director j-1'2-69 Date Finan de and Internal Service Director Date Previous Ordinance or Resolution # Original Contract Date: Original Contract Number: Comments: Revised April 16, 2007 1"Zettexille Departmental Correspondence Fayetteville Police Department 100-A West Rock Fayetteville, AR 72701 Telephone: (479) 587-3555 Fax: (479) 587-3563 It TO: Mayor Dan Coady and Members of the City Council FROM: Greg Tabor, Chief of Police DATE: September 12, 2008 SUBJECT: Contract for False Alarm Administration Services Recommendation: City Council approves a resolution authorizing Mayor Coody to sign a contract with AOT Public Safety for False Alarm Administration Services. Background: City Council passed the Alarm Reduction Ordinance on 11-20-07. Proposals were sought via RFP #08-03 for False Alarm Administration Services. The selection committee accepted the proposal of AOT Public Safety. Discussion: AOT Public Safety will register alarm users, track false alarms, bill and collect the fees assessed under the Alarm Reduction Ordinance. Budget Impact: There will be no cost to the city under this contract. Fees collected under the ordinance will be split between AOT and the City in accordance with the cost -share proposal included in the RFP. RESOLUTION NO. A RESOLUTION APPROVING A CONTRACT WITH AOT PUBLIC SAFETY CORPORATION, PURSUANT TO RFP # 08-03, TO PROVIDE FALSE ALARM REDUCTION ADMINISTRATIVE SERVICES TO THE CITY OF FAYETTEVILLE. BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section 1. That the City Council of the City of Fayetteville, Arkansas, hereby approves a contract with AOT Public Safety Corporation, pursuant to RFP # 08-03, to provide false alarm reduction administrative services to the City of Fayetteville. A copy of the contract, marked Exhibit "A," is attached hereto and made a part hereof. PASSED and APPROVED this 7th day of October, 2008. APPROVED: ATTEST: By: By: DAN COODY, Mayor SONDRA E. SMITH, City Clerk/Treasurer Proposal False Alarm Administration Services RFP: Bid No. 08-03 May 30, 2008 AOT Public Safety Corporation 3261 Olid Washirwton Road Suite 201l Waldorf, AID 20602 False Alarm Administration Services for Fayetteville, AR 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 vs. Pi,bfly Seat, Corporation May 27, 2008 City of Fayetteville Attention: Andrea Foren - Room 306 113 W. Mountain Fayetteville, AR 72701 Subject: Request for Proposal (RFP No. 08-03) False Alarm Administration Services Dear Ms. Foren: AOT Public Safety Corporation (PSC) is pleased to submit our proposal to provide Fayetteville complete False Alarm Administration Services to support the City's new False Alarm Reduction Ordinance. As .requested, one (1) Original and five (5) copies of the written Proposal, including one electronic Proposal copy on a CD attached to the inside copy of the Original, are enclosed. This proposal is a firm offer for a period of 60 days from the Proposal opening date. For more than eight years, PSC has provided false alarm management solutions to local governments across the country. Today, PSC is the leading provider of false alarm management solutions to 140 cities and counties throughout the United States, including over 40 jurisdictions in the Southeast. As a core part of this proposal, we are pleased to offer Fayetteville the leading alarm registration and false alarm management technology in the industry, CryWo1f0D. Our patented, state-of-the-art technology helps to ensure that the Fayetteville False Alarm Reduction Program efficiently meets all City objectives. We have reviewed the RFP terms and conditions and request no exceptions. If selected by the City, we will also provide the requested Certificates of Insurance with required coverages. Every year, our technology and services are used to: • Process over 2 million false alarms • Track over 1.5 million alarm systems • Collect $50 million in alarm registration and false activation revenue • Issue nearly 5 million alarm -related correspondence items 1 Should you have any questions about our proposal, please clo not hesitate to contact me at the numbers below. I am authorized to negotiate and bind the company. We look forward to serving the City of Fayetteville, and are eager to become the City's False Alarm Administration Services partner. Sincerely, L Greenher Chief Executive Officer AOT Public Safety Corporation (240) 607-1401 (phone) (301) 638-9319 (fax) lgreenberg@publicsafetycorp.com Corporate information Legal Name: AOT Public Safety Corporation Headquarters Address: Branch Locations: Principals: Past/ Present Law Suits Filed: 3261 Old Washington Rd., Suite 2011 Waldorf MD, 20602 Edgewood, MD Castle Rock, CO Luther Grainger George Wilson Les Greenberg None 2 FAYETTEVILLE, AR FALSE ALARM ADMINISTRATION SERVICES Table of Contents Table of Contents Cover Letter Tableof Contents..... ....................................TOC -1 1. Executive Summary. ..............................................1-1 2. Corporate Qualifications...... ... ... ... 2.1 Minimum RFP Compliance Requirements.............................................2-1 2.2 Company Description..........................................................................2-1 2.3 Summary of Alarm Experience .............................. .........................2-3 2.4 Partial List of Alarm Program Projects.....................................................2-3 2.5 Current Alarm Administration Services Programs.................................... 2-5 3. Experience, Competence, and Capacity for Performance... 3-1 3.1 Program Personnel..............................................................................3-1 3.2 Demonstrated Technical Competence and Performance Capacity ...............3-4 4. Project Approach and Implementation Plan ... ...... 4-1 4.1 Alarm Administration Requirements......................................................4-1 4.2 Overall Administration Process.............................................................4-2 4.3 Required Services... ••• ••• ••• •••••• ••• ••• 1.• ••• •••••1 ••1•11.411 ••• ••• ••• ••• ••• ••• •••••• ••• ••••••.4-7 4.4 Required Fayetteville Involvement...............................................4-33 4.5 Project Implementation Plan and Schedule............................................4-34 5. Past Performances (References).............................................................................5-1 6. Fee Proposal............................................................ 6-1 6.1 Proposed Revenue Share............................................................................6-1 6.2 Mechanism for Revenue Collection and Transfer..........................................6-1 Appendix A Supporting Documentation - Staff Resumes - Sample Policies, Letters and Telephone Scripts Appendix B Required Fayetteville Forms - Offer Form - Statement of Disclosure - Vendor Form O 20013 PSC TOC -1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES SECTION 1 INTRODUCTION 1. EXECUTIVE SUMMARY AOT Public Safety Corporation (PSC) is pleased to have the opportunity to submit this response to the Fayetteville, Arkansas ("City") request for proposals (RFP) for the provision of False Alarm Administration Services. PSC is committed to providing the City with a superior solu- tion that meets all of its data processing, customer service, and information management needs. False Alarm Reduction is PSC's primary business. For more than eight years, PSC has provided false alarm management solutions to local governments across the country. In every case, PSC technology and services have helped these jurisdictions reduce false alarms, increase collections and improve efficiency. Today, PSC is the leading provider of false alarm management solu- tions to cities and counties throughout the United States and Canada. This experience also in- cludes extensive alarm registration, tracking and billing services on a "self-funded", revenue sharing basis to many jurisdictions including Baltimore City MD, Charlotte NC, Concord NC, Jefferson County KY, Highland Village TX, Greenville NC, Huntersville NC, Larimer County CO, Louisville KY, Mathews/Mint Hill NC, Mecklenburg County NC, New Castle County DE, Spokane WA and Wilmington DE. Our proposed alarm administration services are provided 100% by our own employees. Even our administrative software system and the related technical support services are 100% owned and controlled by PSC. As a core part of this proposal, we are proud to offer Fayetteville the leading alarm tracking and billing system in the industry, CryWolf®. Our patented technology has been chosen by 140 cities and counties in 28 states, and Canada. These clients include forty-five (45) agencies in the south eastern United States, and range in population size from under 25,000 to nearly 4,000,000. No other company has the extensive qualifications, experience and track record of false alarm man- agement performance demonstrated by PSC. Our unique experience, especially with other comparably sized communities in the southeast, helps ensure the Fayetteville Program's opera- tional success. Especially important to the proposed project is our unique and extensive technical expertise which greatly minimizes startup risk and time. For example, CryWolf® already imports alarm event information generated by New World CAD/911 systems in multiple jurisdictions, can accept the simple MS Excel -based CAD data feed described in the RFP, and supports simulta- neous interfaces during CAD/RMS transition periods. We have also launched dozens of new alarm programs by importing initial bulk registrations electronically from alarm companies in MS Excel format, and by establishing secure, web -based registration processes. Our system also offers unique features required in Fayetteville. For example, CryWolf® fully supports billing false activations based on different fee schedules for burglary and robbery alarms. We have implemented this approach in multiple locations. Our technology also in- cludes built-in Geographic Information System (GIS) tools for validating addresses. In addition, we have established commercial bank lockboxes for alarm payments in locations throughout the country. Because CryWolf® is our patented, proprietary technology; we can assure Fayette- © 2008 PSC 1-1 SECTION 1 FAYETTEVILLE, ARKANSAS INTRODUCTION FALSE ALARM ADMINISTRATION SERVICES ville that its citizens and businesses will continue to receive state-of-the-art Alarm Administra- tion Services throughout the life of the contract. Our alarm management expertise and technology offering are unmatched and provide Fayette- ville a superior solution for AIarm Administration. We are especially proud of our unique on- line information access and web -based functionality which we believe support the City's cus- tomer oriented, technology goals and provide the convenient service expected by communities, like Fayetteville. We also have the technical infrastructure necessary to keep City alarm data secure and confidential. The PSC Difference— Understanding the City's Needs In most areas of the country, law enforcement resources are unfortunately scarce. When com- bined with the demand for services created by the special needs of communities such as Fayetteville, governments continually ask Police Departments to do more with less. In this context, non-critical calls for service, such as false alarms, decrease the amount of time that officers can spend responding to true emergencies and reduce the number of staff that can work proactively to prevent crime from occurring. Unfortunately, the number of false alarms that law enforcement must respond to has increased in recent years. Fayetteville estimates that it currently responds to nearly 4,000 annual false alarms. Recognizing the impact that false alarms have on law enforcement resources, the City took an important step when it approved a new City false alarm ordinance in November, 2007. The issuance of the RFP marks the next step in this process, allowing the City to procure the final tool that Fayetteville will need to address the problem of false alarms in earnest. Meeting Fayetteville's Needs - The PSC Solution PSC has a long track record of helping cities and counties increase their service Ievels, expand the use of innovative technologies, and increase revenue collections on a risk-free basis - PSC will obtain payment exclusively from the revenues we help generate. There are no upfront systems development, licensing, conversion, or equipment costs. PSC will purchase, configure, install, and customize everything we need to administer the Fayetteville alarm program. Based on our experience, we are confident that Fayetteville can expect the program to generate collections of more than $200,000 annually and to result in fewer false alarms. PSC proposes to provide Fayetteville with a solution that meets all of its noticing, tracking, and customer service requirements. Specifically, our solution includes the following functionality: • User Tracking and Database Maintenance. PSC will register, renew and reinstate alarm systems; maintain registration holder information; and identify non -registered locations. Outstanding charges will be automatically tracked for all accounts regardless of registration. Both CryWolf program staff and the Fayetteville designated Program Administrator will be 1-2 0 2008 PSC 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES SECTION 1 INTRODUCTION able to securely search online for data stored in the system Even CAD/911 Dispatch operators can access key premise information, if desired. No other alarm management service offers this direct inquiry flexibility. • Seamless integration of computer interfaces—Fayetteville requires flexible data interfaces and information exchange capabilities. PSC has more experience building, installing and maintaining interfaces in support of alarms processing than any other company. We are confident in our ability to complete the required interfaces for this project, and to continue to update information exchange capabilities as the City's needs evolve. • Automated generation of violation invoices and notices to alarm users. Our solution will automatically generate letters/notices and invoices for false alarm events in accordance with the Fayetteville Ordinance. The technology we offer fully supports different notices for residential, commercial and other locations; separate burglary and robbery fee schedules; and Fayetteville defined permit statuses such as Active, Suspended and Revoked.. In addition, our system maintains critical information for every account including outstanding balances, and reasons for registration denial or permit suspension. • Proven Collection Techniques. With over 1 million false alarms processed annually by our technology, PSC is the proven industry leader in alarms processing and collections. Our solution includes a variety of techniques to help the City collect fees including multiple and varied noticing, research of bad addresses, and other targeted collection techniques. • Production of Management Reports. Fayetteville will have direct access to a variety of management and tracking reports that can be produced by our system. The system also maintains individual account histories that include payment dates and all actions taken on an individual account. Features that are especially unique to our service offering include: • Secure Online Fayetteville access to many tailorable reports. We will provide Fayetteville with direct data inquiry and report generation access via real-time, secure Web -based connection to the alarm database. We use this approach in multiple Alarm Programs offering flexibility, security and timeliness that no other reporting process provides. ▪ Internet -based, fully -interactive alarm registration and updating. When citizens need to register their systems, have questions or want to update their registration information, they would like to be able to obtain prompt access. PSC supports this not only with skilled cus- tomer service representatives (CSRs), but with secure, online access technology that allows an alarm user to register online or enter a unique registration number/ password combina- tion, and have limited access to his/her registration information without waiting to speak with a CSR. This service is available on a 24/ 7 basis. © 2008 PSC 1-3 SECTION 1 FAYETTEVILLE, ARKANSAS INTRODUCTION FALSE ALARM ADMINISTRATION SERVICES • Internet -based payment of invoices. PSC can process false alarm payments made over the web. If desired by Fayetteville, we will integrate a real-time, Pay -by -Web system directly in- to a dedicated Fayetteville Alarm Program website we will host so that citizens can pay in- dividual alarm invoices or the full balance owed from their web browser on a 24/7 basis. • Enhanced Alarm Data Security. Alarm response services require the collection, mainten- ance and communication of sensitive and highly confidential data about alarm locations. Understandably, businesses, citizens, security alarm companies and City officials are con- cerned with unauthorized access to this information. In providing its alarm response servic- es, PSC has the technical infrastructure required to ensure the highest levels of data security. This includes core network and DMZ server firewalls; private internal IP addresses; and real-time, virus scanning of all data. Our CryWolf® Alarm Management system also stands apart in providing 128 -bit encrypted (Certified SSL) data transfer for all web functions; • Extensive Adjudication and Hearing Support. Our service offering contains a fully inte- grated hearing and appeal system that will allow for the adjudication of any action for any account. Our system also generates various reports that document and support all billing, noticing and status change decisions. • Unparalleled Technology Enhancement Program. Our patented CryWolf® technology includes a robust enhancement program driven by the needs of 140 cities and counties. This program has resulted in over 500 added features in the Iast 5 years. Our solution assures Fayetteville that the technology will evolve to keep up with technical and programmatic advances over the life of the services contract. What Makes PSC Uniquely Qualified - Exceptional Experience and Technical Capacity We are proud to be able to offer this comprehensive solution to meet Fayetteville's alarm billing needs. Our firm provides the City with unique background, capabilities and reputation necessary to ensure a reliable, smooth -functioning, state-of-the-art solution. 1. We have been providing false alartn solutions for more than eight years and to over 140 cities and counties; 2. Our patented, state-of-the-art Cr,Wolf System already supports all Fayetteville Alarm Ordinance provisions in numerous locations, including the billing of different fees based on alarm type, i.e. burglary and robbery; 3. For nearly 5 years, we have been providing complete alarm administration services; 4. Our CryWolf System already works with New World CAD/911 System data; 5. Our secure Bank Iockbox approach to collections is used in multiple locations; and, 6. Our Project Team has extensive law enforcement backgrounds, technical expertise, alarm management experience, and a Project Manager combining all of these qualifications in over 70 false alarm reduction projects. No other company can make these claims. 1-4 0 2008 PSC 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 FAYETTEVILLE, ARKANSAS SECTION 1 FALSE ALARM ADMINISTRATION SERVICES INTRODUCTION PSC is confident that the proposed solution will meet all Fayetteville requirements and help reduce the number of false alarm calls responded to by Police officers annually. We already have the necessary program components in place and have proven our proposed methodology in multiple jurisdictions of Fayetteville's size and larger. Accordingly, we believe that we can offer Fayetteville a fast -paced Program implementation that begins live registration activities within 30 days of contract approval. We look forward to working with the City to successfully implement this new program and to help the City accomplish their program objectives while benefiting citizens, City staff, and the perception of City services. © 2008 PSC 1-5 SECTION 1 FAYETTEVILLE, ARKANSAS INTRODUCTION FALSE ALARM ADMINISTRATION SERVICES_ 1-6 This page is intentionally left blank. 0 2008 PSC 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 FAYETTEVILLE, ARKANSAS SECTION 2 FALSE ALARM ADMINISTRATION SERVICES CORPORATE QUALIFICATIONS 2. CORPORATE QUALIFICATIONS in the RFP, Fayetteville expresses the need highly qualified and experienced company to provide the City False Alarm Administration Services. As described in this Section, PSC offers Fayetteville unparalleled qualifications to man- age the tasks required for a highly effective false alarm reduction program. for a 2.1 Minimum RFP Compliance Require- ments PSC complies fully with the following minimum requirements stated in the RFP: 1) A minimum of 3 years experience in false alarm administration. As described in this HIGHLIGHTS • Offer over eight years experience implementing 140 false alarm regis- tration and billing programs • Support the alarm programs of 45 Southeastern agencies • Provide Alarm Administration Ser- vices to 20 jurisdictions • Propose no subcontractor staff for the requested services Section, PSC has been providing False Alarm Management solutions for over 8 years. For nearly 5 years (since July 2003), PSC has also provided the false alarm administra- tion services requested by Fayetteville. 2) No interest whatsoever in the security alarm business. PSC has no involvement in the security alarm business including no membership in any organization promoting the in- terests of the security alarm business. 3) Single provider with 100% control of the quality of service,provided. PSC is the single provider of services to most of its alarm administration clients and proposes no subcon- tractors will be used to furnish the services requested by Fayetteville. In addition, PSC is the sole owner of the alarm management system proposed for the Project and maintains in-house technical staff to fully support this technology including all web functions. 2.2 Company Description AOT Public Safety Corporation (PSC) was established in 1999 as the public safety arm of AOT, a large engineering services company that started in 1984. PSC is headquartered in Waldorf, Maryland, a suburb of Washington, DC. PSC's founding mission was to improve the efficiency and effectiveness of emergency response by public safety professionals. As part of this mission, PSC has been providing false alarm bill- ing systems and services since its inception more than eight years ago. Security alarm adminis- trative services remain the company's primary service. Today, PSC is widely recognized as the leader in False Alarm Management, with its patented (U.S. Patent No. 6,856,246) software, CryWolfe. As shown in the map below, CryWoIfe has been © 2006 PSC 2-1 SECTION 2 FAYETTEVILLE, ARKANSAS CORPORATE QUALIFICATIONS FALSE ALARM ADMINISTRATION SERVICES chosen by more than 140 cities and counties throughout the United States and Canada. These jurisdictions range in population from under 20,000 to nearly 4,000,000, and process between 1,500 and over 100,000 annual false alarms. Our Southeast alarm program clients include agencies in Florida (20), Georgia (4), Kentucky (2), North Carolina (9), South Carolina (5), Tennessee (2) and Virginia (3). We provide complete outsource alarm administration services similar to those requested by Fayetteville in about 20 jurisdictions including nine in the Southeast. Installed Coast to Coast Our large client community benefits Fayetteville in several important ways. Our clients drive a robust system enhancement program that has resulted in more than 500 new system features over the last five years. All CryWolfs' clients receive these updates at no additional cost. Our Alarm Management clients also comprise a large users group with similar objectives and false alarm reduction issues. Members of this group regularly communicate among themselves through PSC sponsored newsletters, web access and an annual Users Group meeting to share technology ideas, unique approaches and discuss upcoming program enhancements. Our extensive experience also helps ensure that we have met Fayetteville's technical require- ments before. For example, we already import alarm incident data from the City's New World CAD system in Indian River County FL and Wilmington DE. In addition, our technology is already used to bill alarm fees that differ by type of Alarm (Burglary versus Robbery) in mul- tiple locations including Lewisville TX, Louisville KY (Alarm Administration Services), Madera CA and Texas City TX. 2-2 0 2008 PSC 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES SECTION 2 CORPORATE QUALIFICATIONS We have included contact information for six (6) especially relevant projects in Section 5 - Past Performance/References. If requested, we would be pleased to also provide contact informa- tion to the Fayetteville proposal evaluation team for any of the other jurisdictions cited in this Proposal. 2.3 Summary of Alarm Experience Experience Area ACM' Public Safely Corporation (PSC) PSC has worked directly with alarm companies in over thirty (30) cities and counties. Data on nearly 300,000 alarm sites have been im- ported directly from these companies into the CryWolf® System. (See Section 4 - Project Approach and Schedule, Required Services) Working with alarm companies Establishing new alarm permit programs PSC has designed and/ or helped establish new alarm registration programs in more than 70 cities and counties. Some of these are in the list of larger CryWolff clients shown in Section 2.4 below. Establishing false alarm billing processes PSC's patented CryWolfe software is designed specifically to perform alarm billing. Accordingly, PSC has established and/or designed false alarm billing programs for all of the 140 jurisdictions that have se- lected CryWolf®. A partial list of these communities is shown in the CryWolf® lists of related projects in Sections 2.4 and 2.5 below. Providing False Alarm Administra- tion Services PSC provides alarm administration services to twenty (20) active false alarm programs. These programs are responsible for over 400,000 alarm sites. Most of these projects are described in the Current Alarm Administration Services Programs in Section 2.5 below. 2.4 Partial List of Alarm Program Projects The following Table provides a partial list of PSC false alarm solution clients. Cities and coun- ties, like Fayetteville, receive a high level of program scrutiny from Municipal/City manage- ment, elected council representatives and the public at large. Accordingly, the false alarm en- forcement programs for these communities require a system provider with the alarm program expertise, systems experience and resources to assure reliable program operation, continuing state-of-the-art technology, strong financial controls and positive public perception. As shown, PSC has demonstrated these capabilities to a broad and demanding audience. © 2008 PSC 2-3 SECTION 2 FAYETTEVILLE, ARKANSAS CORPORATE QUALIFICATIONS FALSE ALARM ADMINISTRATION SERVICES Partial List of Larger CryWolf System and Service Clients 2-4 Jurisdiction Install Type Population Contract Date Los Angeles CA 3,750,000 In Progress Miami -Dade County FL 2,450,000 November -04 Toronto Metro ON 2,350,000 November -02 Broward County FL 1,700,000 December -04 Hillsborough County FL I,100,000 October -05 Fairfax County VA 1,000,000 August -01 York Region ON 900,000 February -05 Fresno County CA 865,000 September -07 Ottawa ON 855,000 December -05 Prince George's County MD D 850,000 September -01 Baltimore County MD 760,000 February -02 Baltimore City MD Alarm Admin Services 650,000 July -03 Charlotte NC Alarm Admin Services 540,000 April -05 Durham Region ON 530,000 November -02 Hamilton ON 500,000 August -02 New Castle County DE Alarm Admin Services 500,000 December -07 Anne Arundel County MD 490,000 April -06 Albuquerque NM 480,000 February -03 Halton Region ON 450,000 August -05 Washington County OR 445,000 September -06 Jefferson County KY Alarm Admin Services 440,000 February -0S Sacramento CA 420,000 In Progress Monterey County CA 405,000 March -05 GreenviIle/Greenville Cnty SC 400,000 September -03 Minneapolis MN 385,000 January -06 Cincinnati OH 350,000 April -03 Pittsburgh PA Alarm Admin Services 335,000 October -07 Buffalo NY 330,000 December -03 Windsor ON 310,000 July -02 Riverside CA 300,000 October -02 Manatee County FL 270,000 December -04 Louisville KY Alarm Admin Services 256,000 February -05 Howard County MD 250,000 October -02 Larimer County CO Alarm Admin Services 250,000 April -06 Greensboro NC 225,000 July -05 Chandler AZ 210,000 May -01 Spokane WA Alarm Admin Services 200,000 February -06 Regional Okanagan District BC 175,000 November -06 Vancouver WA 160,000 December -04 Tempe AZ 160,000 May -07 u n I I C I I I I I I I I 1 __ao-. PSC FAY TT VI SECTION 2 E E LLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES CORPORATE QUALIFICATIONS 2.5 Current Alarm Administration Services Programs PSC has a wealth of relevant experience related to the planning, design, construction, installa- tion, and operation of large-scale False Alarm Billing and Tracking programs. This experience demonstrates our ability to perform the services required by Fayetteville. The following are active Alarm Administration Services projects listed in chronological order of their start dates: I Baltimore City, MD (Population 650,000) Alarm Administration Services I For nearly 5 years, PSC has provided Alarm Administration services to the Baltimore City False Alarm Reduction Program, as subcontractor to Affiliated Computer Services (ACS - the general City Systems Integrator). In our role as a teaming partner, PSC provides the technology (Cry - t Wolf), Program implementation and upgrade services, staff supervision, technical support required to operate the Program. PSC assisted Baltimore City in starting its alarm program by importing over 55,000 initial alarm registrations electronically from Alarm Companies. The Bal- ' timore City Program was made fully operational in less than 60 days. Since the program started, the annual number of false alarms has dropped significantly from 125,000 to under 60,000. Louisville KY (Population 256,000) Jefferson County KY (Population 440,000) Alarm Administration Services IIn July 2004, PSC was selected to provide Alarm Administration Services to the combined pro- grams of the City of Louisville and Jefferson County, Kentucky. The Louisville and Jefferson I County Programs also include licensing of Alarm Installation and Monitoring Businesses and alarm technicians. In order to help start this program, we imported about 25,000 alarm locations electronically from Alarm Companies doing business in the Louisville Metro area. Similar to I Fayetteville, we also administered the registration and licensing of Alarm Companies. As part of the services, we provide the City and County secure, online access to account data and Alarm Companies secure, online access to their respective customer false alarm activity. In Louisville, we use a local Commercial Bank(public Bank) lockbox to receive all correspondence and collect all fees and fines. The Louisville / Jefferson County alarm program was fully operational in less than 60 days and has cut false alarms in half. ICharlotte NC (Population 540,000) Mecklenburg County NC (Population 155,000) Alarm Administration Services In April 2005, PSC was selected to team in providing Alarm Administration Services to the combined programs of the City of Charlotte and Mecklenburg County, North Carolina. The Charlotte and Mecklenburg County programs replaced administrative services provided by another service contractor. As part of the conversion, historical false alarm data on over 160,000 alarm sites was imported electronically by PSC into the Cry Wolf system, and the transition planning resulted in no interruption in alarm program revenue. 1 O 2008 PSC 2-5 SECTION 2 FAYETTEVILLE, ARKANSAS CORPORATE QUALIFICATIONS FALSE ALARM ADMINISTRATION SERVICES 1 For the Charlotte and Mecklenburg County programs we have helped implement secure, fully interactive, online web registration and citizen account inquiry/update functions. These Pro- grams also accept online payments and Pay -By -Phone (JVR Technology) payments of false alarm fees and fines. Mathews/Mint Hill NC (Population 40,000) I Alarm Administration Services In August 2005, PSC was selected to team in providing Alarm Administration Services to the cities of Mathews and Mint Hill, North Carolina. This program was fully implemented in 30 days and has been operational for nearly a year. This program provides secure online access to data and reports by authorized Mathews NC Police managers. Highland Village TX (Population 20,000) Alarm Administration Services In October 2005, PSC was selected to provide Alarm Administration Services to Highland Vil- lage, Texas. As part of this project, we replaced a previous Alarm Administration program op- erated internally by the City. Initially, all existing alarm permit data was imported electronically into the Crywolf D alarm database. The program was fully implemented in about 30 days with no loss of transition alarm revenues. Like the other programs indicated above, this program provides secure, online access to data and reports by authorized Highland Village managers. Spokane WA (Population 195,000) I Alarm Administration Services In February 2006, PSC was awarded a contract to provide Alarm Administration Services to the City of Spokane WA. The Program was fully operational in less than 60 days. In Spokane, we use a local Commercial Bank (Sterling Bank) lockbox to collect all fees and fines. We also im- ported about 10,000 alarm registrations electronically from Alarm Companies and offer online access to the Alarm Companies to register their own customer sites. In addition, we installed online web -based alarm registration, renewal and Alarm School functions to make it easier for citizens to comply with the ordinance requirements. Like the other programs indicated above, this program provides secure online access to data and reports by authorized City managers. Larimer County CO (Population 250,000) I Alarm Administration Services In early April 2006, PSC received a contract to provide Alarm Administration Services to Lani- 1 mer County CO. This Program went live in less than 60 days (June 2006). In order to start the program quickly, we imported about 4,000 initial alarm registrations electronically from Alarm companies doing business in Colorado. In Larimer County, we use a Commercial Bank lockbox located in Denver to collect all fees and fines. Similar to the other programs indicated above, this program also provides secure, online access to data and reports by authorized Larimer County managers. 2-6 — — -- ` — © 2008 PSC FAYETTE VIL ARKANSAS SECTION 2 LIw, FALSE ALARM ADMINISTRATION SERVICES CORPORATE QUALIFICATIONS _ Huntersville NC (Population 30,000) Alarm Administration Services In February 2007, PSC was contracted to provide Alarm Administration Services to Huntersville INC. This Program went live within 30 days. In Huntersville, we use a local Commercial Bank (Wachovia) lockbox to receive all correspondence and collect all fees and fines. Similar to the other programs indicated above, this program also provides secure, online access to data and reports by authorized Huntersville managers and online access by Alarm Companies. Greenville NC (Population 60,000) Alarm Administration Services In July 2007, PSC was selected to provide Alarm Administration Services to Greenville NC. This I Program also went live in less than 30 days. In Greenville, we use a (Wachovia) Bank lockbox to receive all correspondence and collect all fees and fines. Similar to the other programs indicated above, this program also provides secure, online access to data and reports by authorized I Greenville managers and online access by Alarm Companies. Wilmington DE (Population 70,000) I Alarm Administration Services In September 2007, PSC was selected to team in providing Alarm Administration Services to I Wilmington, Delaware. This new Alarm Reduction Program was fully implemented in less than 60 days. As part of the startup, alarm system data on over 12,000 alarm sites was imported elec- tronically by PSC from about 100 alarm companies into the CryWolf® system IPittsburgh PA (Population 335,000) Alarm Administration Services UIn November 2007, the City of Pittsburgh requested PSC to convert its Alarm System technolo- gy contract with the City to an outsource Alarm Administration Services contract. This Program I is currently being implemented. In Pittsburgh, we will use a local Commercial Bank (PNC) lockbox to receive all correspondence and collect all fees and fines. Similar to the other pro- grams indicated above, this program will also provide authorized Pittsburgh managers secure, online access to data and reports. San Luis Obispo CA (Population 45,000) I Alarm Administration Services In October 2007, PSC was awarded a contract to provide Alarm Administration Services to San I Luis Obispo. This Program is currently being implemented. This Program is currently being implemented. We use a local Commercial Bank (Bank of America) lockbox to receive all corres- pondence and collect all fees and fines. Similar to the other programs indicated above, this pro- gram will also provide authorized San Luis Obispo managers secure, online access to data and reports. I _____ © 200a PSC 2-7 SECTION 2 FAYETTEVILLE, ARKANSAS CORPORATE QUALIFICATIONS FALSE ALARM ADMINISTRATION SERVICES 1 New Castle County DE (Population 500,000) Alarm Administration Services In December 2007, PSC worked with a Philadelphia -based teaming partner to start the New Castle County False Alarm Reduction Program. This Program is now fully operational. As part of the startup, alarm system data on over 15,000 alarm sites was imported electronically by PSC from about 100 alarm companies into the CryWolf' system. Concord NC (Population 60,000) 1 Alarm Administration Services In January 2008, PSC was awarded a contract to provide Alarm Administration Services to Con- cord. This Program recently began full operation (45 days) after importing about 4,000 initial alarm registrations electronically from Alarm Companies. In Concord, we use a local Commer- cial Bank (Bank of America lockbox to receive all correspondence and collect all fees and fines. Similar to the other programs indicated above, this program will also provide authorized Con- cord managers secure, online access to data and reports. Douglas County CO (Population 280,000) Alarm Administration Services Based on a recent competitive procurement, PSC was selected in April 2008 to provide Alarm Administration Services to the Douglas County Sheriff's Office. This award continued PSC's track record (4 jurisdictions) as the main provider of false alarm reduction solutions to Colorado agencies. Kannapolis NC (Population 40,000) I Alarm Administration Services PSC was recently selected in May 2008 to provide Alarm Administration Services to the Kanna- polis Police Department. This selection represents the tenth North Carolina jurisdiction to choose Cry Wolf to support false alarm reduction efforts. I r L 1 -g - -- -- 2008 PSC FAYETTEVILLE, ARKANSAS SECTION 3 FALSE ALARM ADMINISTRATION SERVICES EXPERIENCE, COMPETENCE, AND CAPACITY 3. EXPERIENCE, COMPETENCE AND CAPACITY 3.1 Proposed Program Staff Our proposed Fayetteville Alarm Administration team combines unparalleled experience in the design, development, testing, training, imple- mentation, and operation of false alarm adminis- tration programs. This project will have the sup- port of individuals who have extensive know- ledge of law enforcement operations; govern- ment processes, problem solving experience, and proactive management foresight to manage our service delivery solution. State-of-the-art systems are critical, of course, but I they must be complemented by experienced and qualified personnel to ensure an alarm program's success. Our personnel and alarm program expe- rience ensures contract success and citizen accep- tance. I I I H I I Customer Service is an integral part of the Alarm Administration process. PSC currently employs u_ -- twenty (20) full-time employees. Of our total employees, twelve (12) are experienced staff in- volved in client alarm program support and this staff has been growing more than 25% annual- ly. HIGHLIGHTS • Program Operations Manager with a 20+ year law enforcement back- ground and experience with over 70 false alarm programs Twenty employees including more than a dozen experienced alarm pro- gram support staff with extensive law enforcement, financial control and false alarm reduction back- grounds Single service provider, Le no subcon- tractor personnel, with 100% control over the proposed services Strong, in-house technical team with 100% control over our patented Cry - Woe alarm software including CAD/ financial / web functions & interfaces Our on -staff technical team combines extensive experience in alarm administration software development, bi-directional CAD/RMS alarm data transfer, financial system interfaces and web -based alarm management functions. This team is responsible for alarm management tech- nology used by over 140 cities and counties. Because this staff is employed by PSC, we can en- sure that the numerous technical needs of the False Alarm Program are met quickly and effec- tively throughout the life of the project. We propose a group of individuals who possess the right mix of Alarm Management experience for a project of this importance. The following project team includes a project manager, tech- nical support group, customer service support staff and corporate oversight/account manage- ment. All of these staff members are already in place and ready to immediately begin adminis- tering the City's false alarm reduction program. Proposed staff qualifications are summarized in this Section and more detailed resumes are included in AppendixA. O 2008 PSC PROPRIETARY AND CONFIDENTIAL 3-1 SECTION 3 FAYETTEVILLE, ARKANSAS EXPERIENCE, COMPENTENCE, AND CAPACITY FALSE ALARM ADMINISTRATION SERVICES I Fayetteville, Arkansas Alarm Administration- Services Organization Chart Corporate Oversight Leslie Greenberg PSC Program Technical Support Ginny Shannon Manager Ed Chicca E , Billin Collections Operation Supervisor H, Supervisor Margaret Allen i Jill Williams Lead Operator CSR CSR Liz Donovan Other Staff Other Staff The Project Manager role demands an individual with program knowledge and extensive expe- rience with alarm processing. The Project Manager is critical to the success of the project as the main point of contact for overall program responsibilities. Mr. Chicca has established many close working relationships with Police Department management personnel and understands how important these relationships are to the success of alarms processing programs. In addi- tion to serving as the point of contact, he will monitor and report the project status, coordinate all technical activities, review and submit all project deliverables, and manage the PSC staff as- signed to this project. Mr. Chicca is a retired police officer with over 20 years of Law Enforcement experience, includ- ing 5 years as Commander of Information Systems for the Prince George's County, Maryland (Population 850,000) Police Department. He also has nearly 15 years of systems development experience. In addition, Mr. Chicca led the team that designed, developed and currently main- tains the patented, Cry Wolf® Alarm Management System. He has also managed the implemen- tation of CryWolf® false alarm billing systems for over 70 jurisdictions, including Albuquerque, NM; Baltimore City,MD Alarm Administration Services); Baltimore County, MD; Cape Coral, FL; Chandler, AZ; Charlotte NC and Mecklenburg County NC (Alarm Administration Servic- 3-2 © 2008 PSC I Li I I I I C I Li I I II 11 Il FAYETTEVILLE, ARKANSAS SECTION 3 FALSE ALARM ADMINISTRATIONSERVICES EXPERIENCE, COMPETENCE, AND CAPACITY e), Concord NC (Alarm Administration Services), Fairfax County, VA; Greenville NC (Alarm I Administration Services), Greenville County and City, SC; Hamilton, ON; Huntersville NC Alarm Administration Services), Indian River, FL; Larimer County, CO (Alarm Administration Services); Lewisville, TX; Louisville KY and Jefferson County KY (Alarm Administration Ser- ' vices); Mathews NC (Alarm Administration Services); Miami -Dade County, FL, Mint Hill, NC (Alarm Administration Services); Toronto, ON and Spokane WA (Alarm Administration Ser- vices). UOperations and Customer Service Staff I Experienced Customer Service Representatives (CSRs) will handle false alarm notice billing, accounts receivable processing, initial and renewal registration processing, and the related printing, mailing, and reporting. CSRs will also provide correspondence management. In addi- tion, our alarm services staff is skilled in customer interaction and will provide hands-on sup- port to facilitate citizen inquiries and support service needs. The overall billing and collection services will be managed by our proposed Operations Super- visor, Margaret Allen. She will maintain primary day-to-day contact with the Fayetteville Pro- gram Manager. Ms. Allen has supervised and supported Cry Wolf® alarm services programs for more than a half dozen jurisdictions. Prior to joining PSC three years ago, she supervised law enforcement programs for the Charles County (MD) Sheriff's Office. The billing, collection and customer service team will also include the following experienced personnel: I C I r I Billing / Collections Supervisor, Jill Williams - Ms. Williams has managed CryWolf® alarm bill- ing and collections for five cities including Highland Village TX, Huntersville NC, Larimer County CO, Louisville KY and Spokane WA. Our Lead Customer Service Representative (CSR), Liz Donovan, has been an alarm PSC Cus- tomer Service Representative covering five cities including Highland Village TX, Huntersville NC, Larimer County CO, Louisville KY and Spokane WA. Prior to PSC, Ms. Donovan was with the U.S. Air Force Military Police. Other backup/peak coverage CSR's - As Assigned In addition to those permanently assigned to this project, PSC will draw upon the resources and skills of others within the organization that have intimate knowledge of the processes and oper- ational methods which will be used. As with our other contracts, backup customer service per- sonnel will be cross -trained on the specific procedures and responses to be used in dealing with telephone and written inquiries. Technical Support - Ginny Shannon Ms. Shannon has been providing technical support to CryWoif alarm and permit management system clients for about five years. She has performed Crywolf technical services in over 30 Cry Wolf system installations. She has many years of systems development and database man- © 2008 PSC PROPRIETARY AND CONFIDENTIAL. 3-3 SECTION 3 FAYETTEVILLE, ARKANSAS EXPERIENCE, COMPENTENCE, AND CAPACITY FALSE ALARM ADMINISTRATION SERVICES agement (DBA) experience with various databases including MS Access, MS SQL Server and Oracle. Ms. Shannon also brings extensive experience (over 20 Projects) in importing alarm permit and incident data into the CryWolf System. Corporate Oversight and Fayetteville Relationship ' It is PSC's practice to assign corporate oversight to ensure an additional layer of project accoun- tability, internal financial control and to quickly address any project issues that are escalated by our local project personnel. The following people will monitor performance through weekly reports and internal project status meetings, and periodically interface with Fayetteville Alarm Program Administration to assess overall program performance and outcomes. ■ Leslie Greenberg has overseen all PSC Alarm Management contract activity since the com- pany's inception. He has over 25 years experience in the public and private sectors. His past experience includes Senior Manager, Consulting Division with the Public Accounting Firm of Touche Ross (now Deloitte and Touche), and the senior management of several companies spe- cializing in the implementation of financial systems. Mr. Greenberg represents PSC at the Na- tional False Alarm Reduction Association (FARA). He also holds an MBA from the Wharton School of Finance at the University of Pennsylvania. ■ Jill Williams will supervise all financial aspects of the project, including the establishment of proper internal financial controls. As our Alarm Administration Accounting Supervisor for PSC, Ms. Williams is responsible for monthly alarm program bank reconciliations and over- sight. She has performed this role for eight other alarm services projects. Production Control and Infrastructure Our Waldorf, Maryland (near Washington D.C.) Processing Facility is already equipped to han- dle the processing volume of the Fayetteville Alarm Tracking and Billing Program, and accom- modate all needs for growth. Existing computer, communications, telephony, high-speed inter - net and mailing facilities can handle substantially increased production volumes to support the proposed services, as well as support additional functionality, as needed. The Processing Facili- ty operates from 8:00AM to 7:00PM CST. 3.2 Demonstrated Technical Competence and Performance Capacity Technical competence and a track record (capacity) of performance are cornerstones for a suc- cessful Alarm Administration Project. In this Section, we will attempt to demonstrate our firm's excellence in these areas by showing that agencies in different parts of the U.S. recognize these qualities in PSC as evidenced by their willingness to regularly recommend our alarm services to nearby jurisdictions. The following is a review of two cases where CryWolf Alarm Administration Services have been adopted over time by multiple agencies in the same geographic area. The cases involve groups of nearby agencies in the southeastern State of North Carolina and the southwestern State of Colorado. 1 3-a © 2008 PSC FAYETTEVILLE, S S ARKANA SECTION 3 E FALSE ALARM ADMINISTRATION SERVICES EXPERIENCE. COMPETENCE, AND CAPACITY PSC began providing False Alarm Administration Services to Charlotte -Mecklenburg, North Carolina about three years ago as a result of a competitive procurement (RFP) process. This Project was soon followed by similar services to the towns of Matthews and Mint Hill in Meck- lenburg County. Over the next year, false alarm system (software and installation services) projects were undertaken in the cities of Asheville and Greensboro. Since then we have imple- mented complete alarm administration services projects for the North Carolina cities of Con- cord, Greenville, Huntersville and, most recently, Kannapolis. As far as we know, we are now the only company providing False Alarm Administration Services in North Carolina. Concord, Greenville and Huntersville are among the false alarm administration reference sites we pro- vide in Section 5- Past Performance. We have had similar experience in the State of Colorado. Two and a half years ago we were selected to provide complete false alarm administration services to Larimer County, Colorado in a competitive procurement (RFP) process. Over the next several years we were selected to install our alarm administration technology in Summit County, including the towns of Frisco and Copper Mountain, and in the City of Pueblo. Most recently, we were again selected to pro- vide complete False Alarm Administration Services to Douglas County just south of Denver. No doubt, these Colorado agencies had far closer choices for a contractor when they chose Cry Wolf. In support of our performance, we include Larimer County among the false alarm administra- tion reference sites we provide in Section 5 - Past Performance. I I I J J 1 I 1 © 2008 PSC PROPRIETARY AND CONFIDENTIAL 3-5 F SECTION 3 FAYETTEVILLE, ARKANSAS EXPERIENCE, COMPENTENCE, AND CAPACITY FALSE ALARM ADMINISTRATION SERVICES 1 r n L 1 I I This page is intentionally left blank II II 1711 III I 3-6 ©200i PSC I C I PH FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES SECTION 4 PROJECT APPROACH and SCHEDULE 4. PROJECT APPROACH and SCHEDULE 4.1 Alarm Administration Requirements Fayetteville seeks False Alarm Administration Services to collect alarm registration data from alarm companies and alarm users; import alarm incident data maintained by the City's Comput- er -Aided -Dispatch (CAD) system; monitor and report on false alarms; issue notices of violation; invoice false burglary and robbery activation fees, collect fees, issue registration forms and alarm identification numbers, maintain records and support appeals. The ideal solution would offer complete alarm administration services supported by proven, state-of-the-art technology. The services and technology would be provided by an organization with extensive experience in the design, implementation and operation of alarm management programs in multiple jurisdictions of comparable size and complexity to Fayetteville. HIGHLIGHTS • Alarm Administration Services Ap- proach and Schedule proven in 20 ci- ties and counties to minimize star- tup time and risk • The only Patented (11.5. Patent No. 6,856,246) alarm billing technology, CryWolf® • Experience importing alarm incident data from Fayetteville's New World CAD System in multiple jurisdic- tions • Technical infrastructure necessary to ensure the highest alarm data confidentiality and security AOT Public Safety Corporation (PSC), the nationwide leader in Alarm Administration technology and services, offers this solution and provides Fayetteville the infrastructure, resources and large- scale systems experience necessary to operate a premier false alarm reduction program. Program Analysis Fayetteville requires a proven false alarm management system that is designed to support its requirements and false alarm volumes with a database design and application software that can be rapidly deployed, and can easily adapt to future operational and ordinance changes. Fayetteville also requires an approach that accurately manages alarm registrations, properly accounts for financial transactions, efficiently handles unregistered alarms, and has proven ca- pability to import alarm incident data extracted from the Fayetteville CAD system. In addition, the City must ensure that the sensitive and confidential alarm location data provided by securi- ty alarm companies and citizens is treated with the highest degree of confidentiality and pro- tected accordingly. These attributes are necessary to ensure a successful false alarm reduction program that provides prompt, secure and efficient service to the citizens of Fayetteville. To support our service proposal, PSC is pleased to offer Fayetteville the leading technology in alarm management, Cry Wolf®. This patented (U.S Patent No. 6,856,246) technology provides all of Fayetteville's functional and operational requirements with minimum customization. O 2008 PSC PROPRIETARY AND CONFIDENTIAL 4-1 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES 1 No other system is as well tested to meet Fayetteville's specific requirements. For example, our Cry Wolf® technology already imports alarm event information generated by New World CAD systems in Indian River County FL and Wilmington DE. Our Cry Wolf® technology also already receives financial data from bank lockboxes and other financial systems, offers secure (SSL lev- el) web -based registration and monitoring company access, receives registration data electroni- cally from alarm companies, provides advanced address validation capabilities, fully supports hearings and appeals - all in multiple locations. Cry Wolf is also used currently to bill false bur- glary and robbery alarms with different fees in many locations including Lewisville TX; Louis- ville KY (Alarm Administration Services); Madera CA; and Texas City TX. In addition, Cry - Wolf® is designed to provide Fayetteville secure, web -based, real-time database and report ' access on demand. This unparalleled system experience means that the alarm reduction pro- gram can be started and made fully operational quickly and without the technical risk and time delay associated with system customization, development or excessive trial -and -error testing. I Because we solely own and control the alarm administration technology including all web - based registration/permitting functions, we can assure Fayetteville that its Alarm Reduction Program will be responsive to any ordinance and business rule changes, and remain state -of -the art throughout the life of the contract. Because the technical and service staffs we propose are our employees, we can also assure Fayetteville that we control the quality of Program service 100%. 4.2 Overall Administration Process PSC has designed and tailored the Alarm Administration Services to meet and exceed all Fayetteville requirements. The following is a summary of the main Program services with more detailed responses to the RFP service requirements located in the next Section 4.3 - Required Scope of Services: 1. Maintain and manage the City's Alarm Reduction Program. The false alarm program op- erations am o - erations will be organized as follows: • An experienced alarm management team will install, pr ocess operate, and maintain the Alarm Administration program in accordance with the RFP requirements and the Fayette- ville False Alarm Ordinance No. 5083 dated 11/20/07 ("Ordinance"). This team will be comprised of an alarm project manager, alarm and registration processors, and customer service representatives. Members of the proposed team have installed and/or operated false alarm management programs in over 140 cities and counties. ■ PSC False Alarm Program administration staff services will include: Working with alarm companies to collect and import initial alarm registration data Processing new registration, renewal and reinstatement applications by mail and online Importing daily false alarm incident data, and producing and mailing alarm notices Billing for false burglary, robbery and other alarm fees as defined the Ordinance 4-2 PROPRIETARY AND CONFIDENTIAL © 2008 PSC ` ii I II Ii II II I J J I I I u n FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES SECTION 4 PROJECT APPROACH and SCHEDULE n Obtaining, entering and reconciling all collection data from the designated commercial bank lockbox and alarm program account o Answering alarm company, citizen and business inquiries, and providing other custom- er services on a full Sam to 7pm Central Standard Time basis each business day ° Notifying (noticing) delinquent accounts of payment requirements and late fees. Manag- ing collection activities as may be authorized by Fayetteville, e.g. engaging third -party collection agency, transferring information to City collection department, filing liens ° Supporting the City's false alarm appeals process Providing information to support enforcement efforts, including decisions on permit suspension/ revocation ° Notifying City Dispatch of pertinent changes in Permit Status, e.g. Suspended, Revoked Consulting with the City on ordinance changes, false alarm communications and public education efforts ° Maintaining all required records of alarm installation/monitoring companies and users o Reporting to City management false alarm program activities and progress PSC will arrange to direct (via dedicated bank lockbox) all payments for deposit into a Fayetteville designated -bank account established for the Alarm Program. At the beginning of the Project, we will work with Fayetteville to develop a payment processing plan that en- sures collections are accurately and efficiently processed, financial transactions are well - documented in accordance with Fayetteville fiscal policies and revenue is shared in accor- dance with the revenue sharing plan outlined in the Fee Section of this Proposal. PSC program management will also conduct program status meetings with Fayetteville Pro- gram administration, respond to telephone and written inquiries by alarm users and alarm companies, insert alarm prevention information in selected false alarm correspondence, sche- dule and prepare support for hearing and appeal requests, and perform other tasks, as re- quired, to ensure a successful false alarm reduction program. PSC will furnish and maintain all computer hardware, furniture, equipment and software necessary to install and operate the system at our processing facilities. Because we propose a state-of-the-art client/server based system, primary false alarm processing will be per- formed at fully equipped and staffed PSC facilities in Waldorf, MD (near Washington DC). This facility is currently used to administer alarm programs in cities and counties through- out the U.S.. As described in Paragraph 10 below, PSC will also provide all necessary forms, supplies, postage and mailing materials to administer the Program at these facilities. 2. Process applications for alarm permits. As required, CryWolf processing staff will review registration applications for completeness and research information that is missing or in- complete. Staff will also ensure that no outstanding fees are owed before issuing a permit. The proposed Cry Wolf® system is designed to register and track alarm users and/or alarm companies as required. The system also tracks registration holders and non -registered loca- tions through the system's "point and click" user interface. Cry Wolf® issues verification that the application was received, and notification of its acceptance or denial. Outstanding charges are automatically tracked for all accounts regardless of registration status. ©2008 PSC PROPRIETARY AND CONFIDENTIAL 4-3 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES 1 Data stored in the system can be searched electronically by a variety of fields including but not limited to registration status, registration number or partial number, name or partial name, address or partial address, and phone or partial phone number. In order to ensure that only alarm sites within the unincorporated areas of the City are regis- tered, CryWolf processing staff will use the CryWolf® System to verify (geo-validate) new registration locations against either an address verification database, or an ESRI-standard GIS (map) street centerline file provided by the City. Alternatively, we can provide a com- mercially available GIS map, if the City prefers. CryWolfa is designed to process alarm system registration information received through the mail, direct (electronically) from alarm companies and online (web -based). 3. Process Permit renewals and re-instatements. CryWolfa monitors issue and renewal dates, and automatically generates notifications for permit renewal that will be mailed by CryWolf staff in order to provide alarm users sixty (60) days advance notice of the need to renew I every two years. Our staff will also ensure that the system is promptly updated with all re- newal information received from alarm users. CryWolf staff will also process applications for Permit reinstatement, following any suspensions/revocations, in accordance with the Ordinance. With its patented design, the system also can allow registration information to be renewed / updated securely over the internet, as specified by Fayetteville. 4. Process daily alarm activations. As part of our solution, we will create and maintain a data- base of alarm locations, including permit numbers and holders. This database will be ac- cessed by the CryWolf® system installed at our state-of-the-art Waldorf, MD processing fa- cility. CryWolf® will receive a daily update of alarm incidents from Fayetteville's CAD system to be tracked and billed. Each day, a file of alarm incident information for the previous day (or weekend) will be extracted by the CAD/911 center and sent electronically via our FTP site (or email) to our processing facility. CryWolf is designed to use Dispatch and Clearance codes to distinguish between types of alarms, e.g. burglary or robbery, and false alarms. The proposed CryWolf® System interfaces with false alarm incident files extracted from nearly twenty CAD/91.1 systems including New World. CryWolf® automatically generates notices of false alarm events and invoices for the amounts detailed in accordance with the alarm ordinance for excessive activations. In addi- tion, the system maintains critical account information for every account including out- standing balances and false alarm statistics, i.e. alarms by month, day and hour. Detailed daily billing transactions and correspondence will be stored for direct access by CryWolf and authorized City staff. In accordance with the Ordinance, after three burglar alarms within three months the Cry - Wolf system will generate a special letter to be mailed to the Alarm User requiring an in- spection of the System by a licensed Alarm Installation Company. The System can also au - 4 -4 PROPRIETARY AND CONFIDENTIAL __- ©2008 PSC ()u FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES SECTION 4 PROJECT APPROACH and SCHEDULE tomatically attach an Inspection Form with content and format designed jointly by Fayette- ville and PSC. This Request for Inspection can also be flagged in order for the System to track for response by the alarm user. A sample System Screen displaying how this process is setup is shown in Section 4.3 - Generating Notifications, page 4-20. CryWolf staff will promptly (typically same business day) produce, insert in envelopes and mail all alarm billings for false activations processed each day, as well as send late notices on returned and unpaid billings. Our solution includes a variety of techniques to help the City collect fees including multiple and varied noticing. Staff will also determine, in accor- dance with City approved business rules, if a permit should be suspended or revoked in ac- cordance with the proposed Ordinance provisions. S. Process alarm activations for unregistered locations. While processing daily alarm activa- tions, the CryWolf® System is designed to identify unregistered locations, i.e. locations not found in the registration database. When this occurs, the system first prompts Cry Wolf staff to review the alarm location to ensure the CAD -provided address is correct. The system as- sists this review process by providing possible alternate addresses based on nearby regis- tered locations and selections made when last processing an alarm at the subject address. The system also can display for the false alarm, common place names, e.g. Joe's Barber Shop, officer and dispatcher comments and other alarm related information, if available from the CAD/911 system. This information is often helpful in correcting inaccurate ad- dresses. If the CryWolf staff determines that an unmatched address is an unregistered location, a temporary registration number is established for the location, and a Registration packet is automatically generated for mailing to the alarm site. If approved by Fayetteville, this pack- et would include a letter requesting registration, a Registration Form to be completed, and an invoice for the required Registration fee plus the penalty for operating an unregistered alarm system, as required in the Alarm Ordinance. 6. Provide all programming requirements of the system per Fayetteville specifications. We propose to undertake any and all programming necessary for the system to meet the City specifications described in the RFP. The CryWolfsystem includes over 300 tailorable fea- tures and table-driven options that allow the system to quickly adapt to future ordinance and business rule changes. The CryWolf f system is also covered by a robust technology up- date program, driven by over 140 clients, that has resulted in an average of 100 system en- hancements per year over the past five years. 7. Generate required management reports. Fayetteville will have direct, secure, online access to a variety of management and tracking reports that can be produced by our system. No other system provides the extensive and flexible reporting capabilities of Cry Wolf®. The system includes nearly sixty (60) standard financial and activity reports with various data filter and format choices. In addition, CryWolf staff has access to unlimited custom re- ports through a built-in report generator as well as via third -party report generators such as Crystal Reports. The system can also generate individual account histories that include ti © 2008 PSC PROPRIETARY AND CONFIDENTIAL 4-5 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES 1 payment dates and all actions taken regarding an individual account. The extensive report- ing capability is described more fully in Section 4.3. 8. Establish Program accounting policies and procedures. PSC will establish policies and pro- cedures for handling, processing and reporting alarm billings and fees. These procedures will be in accordance with sound accounting practices and consistent with City accounting policies. Our dedicated financial staff will help ensure proper internal financial controls are in place. I PSC has established similar policies and procedures for other local government business partners. Similarly, the proposed CryWolf® system has been reviewed by many local gov- ernment finance departments to ensure -system compliance with sound accounting practices. 9. Reconcile activity to receipts. Payment information for the previous day will be entered into CryWolf® by Program processing staff or imported electronically into CryWolf® from a bank and/or other payment system, e.g. online payment, and applied to accounts and in- voices. A financial payment report detailing all daily payment transactions will be available for direct online access by CryWolf and authorized City staff. CryWolf staff will also recon- cile activity to receipts and retain all related transaction documentation for a period speci- fied by Fayetteville. PSC will confirm its understanding of and compliance with any confi- dentiality and non -disclosure requirements for any data under its control. 10. Provide required forms and mailing supplies. PSC will supply all necessary forms and supplies for the administration and operation of the Alarm System. These will include Reg- istration Forms, Permit Forms, False Alarm Notification letters, Postage and other mailing supplies, and Invoice Forms. I 11. Offer on-line (website based) alarm user access. The proposed CryWolf® alarm tracking and billing application includes interactive on-line data access capabilities. This function provides the ability for an alarm user to register and access information about their account on-line. In addition, we have provided the capability for alarm monitoring companies to have limited access to information about their own alarm customer accounts. Because of commercial privacy concerns, this latter capability will only be implemented at Fayette- ville's request. 12. Interface with the City's information technology staff. We will interface with the appro- priate Fayetteville technical staff to ensure the following information transfers occur: a. Monitor daily City transfer of alarm incidents to the designated Cr Wolf® Alarm b'n Y Processing site b. Enter daily Permit additions, modifications and deletions into the CryWolf® sys- tem c. As specified by Fayetteville, export updates of new registrations and registration status changes for import into the CAD system 4-6 PROPRIETARY AND CONFIDENTIAL. © 2008 PSC FAYETTEVILLE, ARKANSAS SECTION 4 FALSE ALARM ADMINISTRATION SERVICES PROJECT APPROACH and SCHEDULE I I I C r I I I I_ I L d. Provide a weekly report to the Alarm Program Administrator of any valid ad- dresses that are not in the City's GEO database (including street number, street name, City/city and applicant's name) e. Work with alarm companies to resolve any invalid address discrepancies 13. Notify expiring permit holders of upcoming expiration dates. The proposed CryWolff system is designed to automatically generate written notifications of upcoming expiration dates to mail to expiring permit holders. These notifications will be mailed so as to provide at least forty-five (45) days written notice. The system is designed to allow a completed reg- istration form to accompany the notice to facilitate any changes in permit holder informa- tion that may accompany the renewal application. 14. Change registration status, as directed by the City. The CryWolf staff will provide timely notification to the Fayetteville Alarm Program Administrator of alarm users that are subject to suspension or permit reinstatement, and apply any status decisions made by authorized City managers. 15. Provide marketing and communications support. PSC will also provide the following as- sistance to promote the alarm program if requested by Fayetteville: a. Consult on alarm school curricula and educational materials, if requested b. Consult on point of purchase displays, brochure production, false alarm notifica- tion stickers and distribution to new and existing registered alarm sites , and other support as needed to effectively administer the program 4.3 Required Services PSC proposes to provide comprehensive false alarm administration services that meet and ex- ceed all Fayetteville Proposal specifications. As requested in the RFP, this Section addresses the Services Requirements in the order presented in the RFP. Each requirement will be highlighted followed by our response. Where possible, we have used system Screen Views and examples to more clearly describe our answers. We shall provide all of the following specific services. These services fully meet and exceed those required in the RFP: -Provide an electronic database to track all security alarm registrations. Nationwide, CryWolf systems maintain databases containing over 2,000,000 permitted and non - permitted alarm locations. The system is designed to register and track alarm companies, alarm users and, as required in some locations, alarm technicians. Up to 95 fields of information can be maintained for each alarm location including eight (8) Fayetteville -specified, custom fields. As shown in the Master Permit information screen below, CryWolf displays the alarm location (at the top of the screen) and information on an unlimited number of related parties at the bot- ©2008PSC PROPRIETARY AND CONFIDENTIAL 4-7 SECTION 4 PROJECT APPROACH and IMPLEMENTATION FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES torn of the screen including the "Responsible Party" who is the main recipient of alarm -related correspondence and invoices. I Registration Database Entry Screen As shown above, the Master Registration Screen contains Tabs at the bottom half of the screen to also store Alarm Information (up to 4 alarm companies and Fayetteville -specified types of alarm systems), Special Conditions (hazards plus 6 custom fields), Additional Information, Administrative Notes (customer service representative comments) and Responses Received (such as Fayetteville's required Inspection Certification for false robbery alarms). The Master Registration Screen and its Tabs will be used to store the following data specified in Section (C) Paragraph (6) Topics (a) - (g) of the City False Alarm Reduction Ordinance (130.23): a. the name, complete address (including apt/suite number), and telephone numbers of the Person who will be the Permit holder and be responsible for the proper maintenance and operation of the Alarm System; r H I I I C I r L I I b. the classification of the Alarm Site (e.g. single or multi -family residential, commercial, warehouse, governmental, etc.); c. mailing address, if different from the address of the Alarm Site; 1 d. the date of installation, Conversion or Takeover of the Alarm System; e. the name, address, and telephone number of the Alarm Installation Company or companies performing the Alarm System installation, Conversion or Takeover, and of 4-8 PROPRIETARY AND CONFIDENTIAL 2008 PSC I FAYETTEVILLE, ARKANSAS SECTION 4 FALSE ALARM ADMINISTRATION SERVICES PROJECT APPROACH and SCHEDULE I the Alarm Installation Company responsible for providing repair service to the Alarm System; ' f. the name, address, and telephone number of the monitoring Company, if different from the Alarm Installation Company; any protection / reactive systems, and; ' g. Signed certification from the Alarm User stating that: i. A set of written operating instructions for the Alarm System, including written guidelines been how to avoid False Alarms, have left with the applicant by the Alarm Installation Company; ii. The Alarm Installation Company has trained the applicant in the proper use of the Alarm System, including instructions on how to avoid False Alarms, and; iii. The Alarm User is aware of the fact that a police response may be influenced by factors including, but are not limited to, the availability of police units, priority of calls, weather conditions, traffic conditions, and staffing levels. -Track false alarm responses as provided by the City and registration status (ex. Active, I suspended or revoked) using the database. I PSC will install and operate at PSC's alarm administration facilities the state-of-the-art alarm tracking and billing system known as CryWolf. CryWolf is PSC's proprietary system used to administer the false alarm programs of over 140 cities and counties throughout the United I States and Canada. CryWolf® is a table-driven, modular, high volume, transaction -based, alarm management sys- ' tem. Its .unique, yet flexible design helped make CryWolf® the only patented (U.S. Patent No. 6,856,246) Alarm Administration system available. This patent also helps to ensure that the technology in use by the Fayetteville Program does not infringe on the intellectual property I rights of other technology companies. As false alarm information is received from Fayetteville (described later in this Section), Cry - t Wolfe alarm processing staff compares (validates) each address with the addresses in its alarm location database. If the address is found, the system automatically determines from the loca- tion database the proper count for that false alarm, based on the one year calendar period re- ' quired by the Fayetteville Ordinance. Using the alarm count (1st, 2�d, etc.) and the Ordinance provisions, the system automatically produces a letter and/or invoice addressed to the alarm user named in the account record. IIf an address is not found in the database, CryWolf f automatically displays a list of possible address matches. CryWolf System operators have the option of adding a new, temporary Regis- tration, editing an existing Registration, or choosing one of the possible matches. I © 2008 PSC PROPRIETARY AND CONFIDENTIAL 4-9 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES Popup Screen for Unregistered Location If it is determined that a false alarm occurred at an unregistered location, i.e. not in the regis- tered system database, CryWolf staff will automatically notify or invoice (depending on the alarm count) the alarm user for the false alarm plus add the $250.00 fee for being unregistered. A Registration Form and Prevention Information will also be attached, as appropriate. As out- lined in the Ordinance, the unregistered fee can later be waived if application is made within 10 days of unregistered notification. „ G.e,dTeib I cym,.e r.w � `�a rr• u.n nor o, es ,fih 100 decl v Ism. h . AM fl iw�hol C I IRN -Ad&*6 ,715 *MN, JW Ir, O, N„a:ra nb r ,-1 Ad1AC RPl.] Gk Pe, M'..'A aee"ei 5af�ye •iaM f n 1 lief . ER �'�` 1p�d, s7,5 v5T so 4Y, Add Temporary Permit Account 4-10 PROPRIETARY AND CONFIDENTIAL - 2008PS I FAYETTEVILLE, ARKANSAS SECTION 4 FALSE ALARM ADMINISTRATION SERVICES PROJECT APPROACH and SCHEDULE We have clients that track and process more than 300 false alarms per day using CryWolf®. As shown in the Master Registration screen below, the CryWolf system also tracks other I important information such as Fayetteville -defined Permit Status (e.g. Active, Suspended, Referred to Collection, Revoked), Amount Outstanding, Number of False Alarms, Permit Issue and Expiration Dates. Also shown, on the upper right side of the Master Screen above are Special Color -Coded, "Flags" that can be set for NR -Do -Not -Respond, R -Revoked, S -Suspended and turned on automatically (colored Red) when status -change notification letters are generated to alarm users. Other fields can also include color coding to highlight key parameters or statuses, as required. �ppp :- 5371 : ,�ea�cf� Residentid J � 1 Outt4�g S$15.00 6 jTAJOrg A.NJLS Gealed 1I iTi— —— - `. UPdeled 1�11�8/200? I d f ..— 12056 EFFERSON FARM F4! tl I Reps �I� n' _ x LOSAN6ELE5_jI2 lieoCode FAC.aI FAsl1t10 was It3163�7222 ;;v Ics/01/2o E v+ eM�'�,_ 61alua PemZted f+ Steha➢ae 04I30120D7 I ��' flsaira6�la»�1 A{emJ S�C+z�c'�!]�Jimpat+� Ad�a�&E� .4d�i+Qhl/1t-4n►umh47d1_ F = Use The SRama Pang Ac Re¢cea&rn p ' ( . - + Aei& d Name `•. �P 1 Re_rwwbhPang Tilr e J - WhE, 121r7p&7222_ I. iUW� ;c>jS :ray,Ii _ ' Ii2060 S MAIN STREET b rj t [ I 3 UNGTON — — ihu„?._ [ _FrA 'r ' Fam� � ��•••� Ownd Delete HN_J,He9 ►_ PY_3 Le r NIA Nano Docrmts CIS Displaying permit status information - Make registration, false alarm and registration status data available for import/export to/from the City and alarm companies in Microsoft Excel format. _ We transfer alarm related data to and from CAD systems and alarm companies in nearly 20 Alarm Administration Services engagements. While the process is typically tailored for each client, the following approach is typical: CAD to CryWolf Alarm Incident Data Transfer Our CryWolf System currently interfaces with alarm files extracted from CAD/RMS systems manufactured by approximately 20 System Vendors including New World. We have worked with alarm incident data from New World CAD systems in Indian River County, Florida (four years) and Wilmington, Delaware (eight months). © 2008 PSC PROPRIETARY AND CONFIDENTIAL 4-11 SECTION 4 PROJECT APPROACH and IMPLEMENTATION FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES I Our system accepts files in various formats. Most clients use delimited, ASCII, text (comma or Fixed -length) although Microsoft Excel and XML formats are also supported. A list of the more than 30 alarm incident data fields our system can maintain (including mandatory, optional and Fayetteville -defined custom fields) is shown in the Table below. FieldName Type Size Description CaseNo * Text 50 Must be unique for every call CADAIarmNo Text 50 If the CAD record includes the Reg # AlarrnType Text 50 Type of alarm call (fire, holdup, etc) MonitoredBy Text 50 CryWolf determines this value FullAddress * Text 100 Incident address '123 MAIN ST' Apt * Text 10 Apartment/Suite if applicable IncidentDate * Date/Tim Actual Date of incident e TimeReceived Text 30 Time call received TimeDispatched Text 30 Time call dispatched TimeOnScene Text 30 Time first officer on scene TimeCleared Text 30 Time call is cleared Dispatcherinfo Text 250 Any dispatcher info (I), Name, etc) CallTakerInfo Text 250 Any Call Taker Info (ID, Name, etc) OfficerlD Text 30 ID/ Name of primary unit UnitsAssigned Text 250 List of multiple units if desired DispatchCode Text 50 The Call Type ClearanceCode Text 50 Final clearance code Must indicate if alarm is 'false' or an actual crime. BeatNi o Text 50 The Beat/District/Area etc of the call CADName Text 250 The CAD 'Common Place Name' Name of the Business or Resident DisptchComments Text AnySize Comments entered by the Dispatcher OfcrComments Text AnySize Officer comments (check secure, nothing found, etc) Extral Text 250 Other field of your choice (optional) Extra2 Text 250 Other field of your choice (optional) Extra3 Text 250 Other field of your choice (optional) Extra4 Text 250 Other field of your choice (optional) Extras Text 250 Other field of your choice (optional) Extra6 Text 250 Other field of your choice (optional) Extra? Text 250 Other field of your choice (optional) Extra8 Text 250 Other field of your choice (optional) DateEntered DateTime Set by CryWolf AlarmNo Text 50 Set by Cry Wolf " Required Field List of CryWolf "Call for Service" fields I I I I I 1 I •1 I I C PROPRIETARY AND CONFIDENTIAL ©o PSC FAYETTEVILLE, ARKANSAS SECTION 4 FALSE ALARM ADMINISTRATION SERVICES PROJECT APPROACH and SCHEDULE On a daily basis, alarm incident data will be extracted from the CAD/911 system by Fayette- ville. The daily files can be placed on our secure FTP site or emailed to us. Many of our clients prepare and send these files automatically using Windows Server Scheduling, usually soon af- ter midnight each evening, to avoid a manual process. Each business day, our alarm administra- tion staff processes the previous day's alarm file (weekend files on Mondays) and generates the required correspondence and invoices for mailing that day. CryWolf to CAD Permit Status Data Transfer CryWolf can also generate files of permit information in various formats including comma and fixed -length delimited, ASCII, text and XML. Our exported files are usually tailored to the CAD system needs and can include any of the alarm permit data maintained by CryWolf including Permit Status, Contact Names and Phone Numbers and Site Hazards. We recommend that only changes in this data are regularly transferred to minimize transfer time. Full data transfers could also be scheduled periodically to ensure database synchronization, if desired. In order to implement a "Do -Not -Respond" policy, we will need to notify Fayetteville of alarm locations where the Permit Status has changed (to/from a Suspended or Revoked status) in accordance with the City's Ordinance provisions. This functionality is implemented for various CryWolf clients in several ways. Where possible, our CryWolf data transfer application can work in conjunction with Windows Server Scheduling to automatically push the selected Permit status data updates to a City FTP site for processing by CAD. Alarm site information added, changed and deleted by Alarm Administration staff is generally scheduled for exchange on a daily basis. Alarm Company to Cry Wolf Alarm Registration Data Transfer PSC pioneered the electronic transfer of false alarm information between alarm companies and agencies. We have imported alarm related data on nearly 300,000 registrations from alarm corn- panes to Alarm Programs in many jurisdictions including Albuquerque, NM; Baltimore City, MD; Loudoun County, VA; Louisville KY, Manatee County, FL; Prince George's County, MD and Larimer County CO. Several jurisdictions where we have accomplished this transfer are among the referenced agencies in Section 5 - Past Performance. This functionality is already built into CryWolf and uses a predefined Microsoft Excel spreadsheet format. All of the nation- al, and many regional, alarm monitoring companies are very familiar with our data transfer I process. Alarm Company Access to Selected CryWolf Permit Data 1 In many CryWolf communities, Alarm Companies have benefited from our ability to host an Alarm Company website providing access for Alarm Companies to enter alarm system registra- ' Lions and view their own customers' false alarm performance. An example of an Alarm Com- pany website is shown below: 1 © 2008 PSC PROPRIETARY AND CONFIDENTIAL 4-13 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES rt ES .d. Pt ,.* n False Alarm .P.aa Mtl N. Ae.n1 L Aluwa I�ntl.whimflw ��P' Inmk.7 YP i[amnainei _ n. fQLO _J IN.' Spa I I Pd San i h..mpt•,S7AA7N Sit Ap ad. Cl. Sw J CTCJ P1os 2 .MA Sample Online Alarm Company Screen We expect that this offering would also be well -accepted by alarm monitoring companies doing business in Fayetteville and enhance cooperation among the companies, their Alarm Associa- tion and the City Alarm Administration Program. • Provide the City with electronic lists of new registrations and changes of registration status on an as -needed basis. The CryWolf System is updated with any Status change, including Permit Suspension or Revo- cation, normally within one business day. City of Fayetteville notification can be made by email. We are also open to discussing special procedures for accelerating this update process. Typically, we find that our alarm administration clients prefer to review critical decisions such as Suspension or Revocation, before any "Do -not -Respond" action is taken. Accordingly, we propose working with the City of Fayetteville at the beginning of the Project to establish a pro- cedure ensuring that any "Do -Not -Respond" decisions are properly authorized before the CAD system is updated. If Fayetteville chooses to accept electronic permit status change updates, e.g. Do -Not -Respond, via a file for import into the City CAD system, we would propose generating this file daily and placing it on a secure City FTP site, although our secure FTP site could be used. We currently generate CAD update files in multiple locations and also transmit updates by email in a few jurisdictions. CryWolf® currently generates nearly 60 standard reports. Many reports can be generated on - demand. Most reports are date specific, and can include additional filters such as limits by sta- 4-14 PROPRIETARY AND CONFIDENTIAL © 2008 PSC 1 I I I I I 7 H I I I I ri J J FAYETTEVILLE, ARKANSAS SECTION 4 FALSE ALARM ADMINISTRATION SERVICES PROJECT APPROACH and SCHEDULE tus, e.g. Active and location types, e.g. Business or Residential. Examples of the various reports are included on the CD included with this Proposal. The following snapshot shows the large number of registration related reports available, includ- ing initial security alarms registered, renewal alarm notices sent and received and changes in Registration status, as required in the RFP. We will review these reports with the Fayetteville Program Administrator(s) and select one or two that the Administrator will regularly want to access online. These will be included in an online report menu tailored for Fayetteville. :Fie •seu Opos4eIp General Charae�Payment Related Alarm Cal Related Alarm Company Related Save Afl Reports As RTF Vis.N Eisting Invof`e (PDF For rrst) View Existing Invoice View History from ExBtlng Caseflnddent i? View All Correspondence by Registration Number View All Correspondence ey Alarm Company View Incident information View False Alarm Records Fife List Expiring Ra�strations by Date Range Regstratios Wih Recorded Bad Addresses Registrations Listed As Banlvupt List Registrations berg hacked for payments List Registrations Sharlrr The Same Responsble Party List Registrations by Related Person's Name List Registrations By Related Person Type list F ren&rise Businesses List Registrations By Date Range List Registrations W/ Incomplete Addresses List' Responsible Party' W/ Incomplete Addresses AdHoc Reports (SQL View) List DivIcate Addresses Print Mailing Labels List Unique Street Names — — — List Registrations with Invalid Geecodes Registration Related Reports In addition, the following snapshots show the large number of other standard reports in- cluded in the system. The Report menus are shown by major Report category. Financial re- ports are included in the first two major categories (Screen Snapshots). These reports in- clude: • Billed and collected false alarm notices, including the number of bills each week (ac- tually for any specified date range) and associated amounts, as well as collected bills each week (or other specified date range); • Outstanding false alarm invoices due, including a list of all outstanding invoices is- sued and not collected within the previous 30, 60 and 90 days (see Aging Report in the second screen shot below); and, • Remittance report (see Payment Tally Sheet in the second screen shot below), in- cluding a summary of all collected revenues from false alarm activations, late fees and other service charges. I 1 IJ© 2008 PSC PROPRIETARY AND CONFIDENTIAL 4-15 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES Fie Options Help ChargelPayment Related Alarm Cal Related Registration Related Alarm Company Related Save Al Reports As RTF Vew E:•istr 1r,' icr (POF Frrraat) View Existing Invoke View History from Existing Caseflrciciestc View All Correspondence by Registration Number View All Correspemderce By Alarm Company View Incident information Yew False Alarm Records Fie Adiloc Reports (SQL View) Print Maffl ng Labels Review Account Nlstary ► Wufted Snapshot By Date Range ► List Accounts Recely Certain Correspondence ► List Accounts for'Response Regjked' Correspondence ► List Top Offenders by Incident Date Range Special Catetory Report Review Appear Heaping Appeal Hearings Lktlrg/Statistkal Report List Pending Hearing Requests Activities Summary By Action Date Range Data Entry Statistics by Date Range AR4AC Registration Statistics By Date Range Write Payment Data to Fie Write Registration Data To Rle Write Outstandrrg Payments To Fie Alarm Processing Irntegnty Check General Reports Fe Options Help, ,T General Alarm Call Related Registration Related Alarm Company Related Save All Reports As RTF Vie+rr Existing Invoice (PDF Format) View Existing Invoice View History From Existing Caselincident # View All Correspondence by Registration Number View Asp Correspondence By Alarm Company View Incident Information View False Alarm Records File AdHoc Reports (SQL View) Print Mailing Labels 1 1 1 1 1 1 ►,fA I ' Payment Tally Sheet ► Search Payments By Check Number ► ' ► Aging Report (Using Date Letter Sent) Delinquent Account Analysis Report Charge and Payments Controlled by Date Range List Payments By Location Type List Accounts With Escrow Funds List Accounts Receiving Refunds By Date Range List Payment Files Processed by Date Range Charge / Payment Related Reports 4-16 PROPRIETARY AND CONFIDENTIAL - I 1 1 © 2008 PSC I FAYETTEVILLE, ARKANSAS SECTION 4 FALSE ALARM ADMINISTRATION SERVICES PROJECT APPROACH and SCHEDULE Fle ' ' Alarm Company Related Reports As shown in the snapshot below, all Cry Wolf Screen reports include 'hyper -link' functionality. IClicking the mouse over any alarm registration/permit number, invoice number, hearing num- ber, or case number in a report will automatically display that item's supporting information, e.g. invoice, CAD incident data, on the screen. Supporting information may then be viewed or printed. 1 @2008 PSC PROPRIETARY AND CONFIDENTIAL 4-17 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES 1 �._ el,tt113 s..r, nA.: OYMb • C-13.. . 3 , 1134 Im raPenmy-t ]T.I ]CJ r]Wl1!:LT1Nr11 alxrIDl7:LJR CuQetIStets: AR E[ n ix 77: r;.Pmsnu•r LccetionType: NewRet ..I ins. ECM AnturlrCll•1e Irma Dote: .1F7 TOLe ErpirdortDtie. 1 E71 ImnlCm.t'^ Lcngth&Hisly. 1, + iii M. I:J3 P6L1lsC�ml id.T. 1311 13001. tA31, I•`;-3 'Upmamri ' 13.�.3 IM -1 IlmaCC NN ineF?jm Ta tAlm.1'ffi17lL rAamm U LL^ � �mll Art IT —r 1:n,- Q"XEnIIk'7r' gatssz�a 714 . Alotm Incident Sunuswy. . , I:.7 iett iit T --M C.: PGt1MtL'ee f.^I: I]a�lilt']DJ - w T7Pa ua � rovre,L>FV :aaalraae —.,.,— BURG _—_-,, _ .++•w..-rwr,.+— - _ Incident Ittfoimation Rrr•t ROBB Case N o: $023420293 i�vte caaerrrwlnn Others UI& Alarm Ne: 5371 e I rvwzcr Dote <:rdered: I2Af2002 v i NM c>atauL tmx� Intake He Derived Location 12030 JEFFERSON FARM PL 1N1` omu,wlr 137968 760 Comps eta Locesionn 12030 JEFFERSON FARM PL, HOME DEPOT 71'It 1nri car �2OArJf v,.4a1m31 IrridentDate: 1218!10171 - Sunday .. amsrrtu.eelc I make Incide,1Time: 22:11 119- 117.1 ''a"�""'• • 97197 MarttoredBy, 4097 , 13113 90193 inndentType: 3635 11m11 rm- 89996 TimeDispefehtd: 22:17 "133 n01ErN=X 1� Herring TimeOiScarle: 22:19 vi TURTeyar Cemmeme TimeCleared: 23:03 a�sw�isia r Dispstc2xdrlfa Telept ne J 1@VCCD Itaetce CC clearance: FA ♦^ th: iw1r=A ru ry 1379M Uas1Ho: 0301 an tBicedD: A315 [ � NnAI 1•,h - ® W �y All reports can be saved as PDF through the program (no external software required) or as Rich Text Format (RTF) for reviewing and editing in word processing software such as MS Word or WordPerfect. Generate and mail false alarm notifications, billings, and registration status change I notifications to individuals and businesses An effective alarm management program keeps the public, alarm companies, program man- 1 agement and other stakeholders well informed through managed correspondence. Cry Wolf will be setup to automatically generate new permit approval letters as well as renewal notices 45 to 60 days, as required, before the expiration of the two year permit period. Using Cry Wolf s flexible Letter (Notice) generator (or copy and paste from MS Word), an Ordinance summary will be automatically attached to each permit letter sent to new alarm system users. In addition, the Ordinance summary will be posted online at the alarm program website for any alarm user to review and print as needed. PSC will generate and mail required notifications each business day for every false alarm, typi- cally q tYP for false alarm incidents received and processed that morning. This will include printing, folding, stuffing and mailing all correspondence, and recording the mailing date. Regarding invoices, if payment is not received within 30 days a late fee will be added in accordance with 4-18 PROPRIETARY AND CONFIDENTIAL © 2008 PSC FAYETTEVILLE, ARKANSAS SECTION 4 FALSE ALARM ADMINISTRATION SERVICES PROJECT APPROACH and SCHEDULE the Ordinance and a late notice/invoice automatically generated, referencing and updating the original charge. We will review the format and content of all correspondence with Fayetteville alarm program management before it is used. Our Cry Wolf® technology provides for an unlimited number of letters. These letters and documents are designed to be professional in appearance with perso- nalized information. They include merged data, e.g. date and time of a deputy's response and the current number of false alarms at the subject location. As shown below, the system can be easily configured to automatically notify, upon the third false burglar alarm (BURG Dispatch Group in the example below) that the Alarm System must be inspected ("False Alarm Inspection Rqrd" letter in the sample screen below). The same letter can also automatically include an attached Fayetteville -approved, Inspection Form to be com- pleted and returned. The "False Alarm Inspection Rqrd" letter can be further marked in the CryWolf system as a "Response Required" letter triggering the system to look for the alarm user's inspection response. .1 I Localtion <Geneab r fapy <Gaxrab Dispt's bURG I.. , tiroupe Yew AMMdroec Ad ionalU10 Genaeb r GRID- Fuse AkIfo D, Ot Pe+Alerm Cant — - — --- Ap, F ROBE � From Thu IF Letter I •Ifis+axd 1 i Stt00 FA Bu W 0 Ll+m 3 3 t}0000 5 5 &M.00 FA Bii are Ii A Statvunt _ _ C,xoUiie nwirz� !a L*ed Re pco o * Pmtiea Selection d a lettm whore the T1al To' patty is eel loan Alarm Co (Mmelaed8y, elcl ceteee fake Atom c}wges'to be baled to t et typed Alarm Ca Screen to Setup Automatic Inspection Letter As this example demonstrates, CryWolf can generate special request letters to any location for any reason at any time. These letters can be automatically generated based on a custom business rule, e.g. three false alarms within a consecutive 365 day period, based on outstanding debt such suas more than 90 days delinquent, or manually generated at any time. I Similar to the example cited, a separate schedule of fees and letters will also be established for robbery alarms in accordance with the Ordinance provisions. p 2008 pSC PROPRIETARY AND CONFIDENTIAL 4-19 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES CryWolf provides the ability to create temporary alarm accounts (permits) while processing false alarms and automatically generate notices to the locations that are not yet permitted. Tem- porary permit numbers are assigned automatically and the account initiated with a special City - defined status such as "Permit Pending". As shown below, an Alarm Permit Registration Form can also be automatically generated and attached to a notification letter sent to the "Permit Pending" location. rnytown ReQistrolion Form ALARM RFUisrRATlofl (RENel. L F NdalDlliTA[iL I_ 1EMLO. RLn ZTnt OM]ftKWn,U.tnx O1t1001t4I tTT QVINII[ ll/.Il ORFY OAIl<ttY010L/a r.fxx lO I llr lfeuw.6 [A.tldW.d-ipW.>♦il.!a•d[d..p Nj r ■1wGi.' A-- 1 l\e Moat. ReEl. .d/ln..ynlc lbvmoi _.._ 0"L'' -RK �.aW.Mns4. �tM Y.rl.fl.l.MMr.e,.e�e...�wWa..Ya wen.) It bYllir .. 1r.�a r..tle.. Ma I.wo. rellme den OTOt1VPI Generating temporary alarm permit notices Once an unregistered account registers, converting the account to a permanent account is easily accomplished by simply changing the Fayetteville -defined status from "Permit Pending" to "Active" or "Permitted". The Permit Number does not change and all prior charges and actions are automatically transferred. As shown below, an authorized system administrator can create and edit an unlimited number of user -defined permit types, e.g. Residential, Commercial. In the example below, we have bro- ken out Commercial into Non -financial and Financial to demonstrate how Financial Institutions may be tracked (and reported on) separately given the special robbery cancelation provisions in Paragraph H of the City Ordinance. Individual new and renewal permit periods may be estab- lished, and easily changed, for each designated permit type. Permit types may be added or changed at any time. Although not currently required, permit fees can also be easily added in the future if desired by Fayetteville. 4-20 PROPRIETARY AND CONFIDENTIAL © 2008 PSC I I J I H H I C n I I I n LI FAYETTEVILLE, ARKANSAS SECTION 4 • FALSE ALARM ADMINISTRATION SERVICES PROJECT APPROACH and SCHEDULE Set Repahation Fees By Location Type Location Types. Fees, and It a Name [Fitt and best) is needed Location Type Yews New Rep Renewd rjp. Fee Renewal Fee TNe ±. sI ■ (No FAjj Residential 2 $0.00 40.00 $O.00 r. I— a — Garmimcial Fine ' 2 $0.00 $0.00 $Q00 fl i — aver2.$ .o0-06 00 SeniorDimn 2[$o00 $000 40.00 f o so. o saoo so .OO saw 0soon so.o0 TOO saooc$DJ10 WOO I] 050.00 50.; 00 $Q00 r o sa.00 so.00 sago r s 0 ;0.00 $0.00 $a00 r i - u6met� Modifiable Alarm Permit Period 1 Fee Table -Ensure that only alarms within the City of Fayetteville are being registered. _ ICry Wolf Program staff will help ensure that only alarm systems located within Fayetteville are being registered and billed for false alarms. As shown below, the CryWolf® system is designed Ito geo-validate (GeoCode) addresses as they are, entered through the registration process. Once validated, these addresses are the locations used for billing purposes. 1 1 1 © 2008 PSC Permit Address Validation (GeoCode) Button PROPRIETARY AND CONFIDENTIAL 4-21 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES As shown below, CryWolf can geo-validate addresses based on either an address database pro- vided by the City or through Geographic (Map) Information System (GIS) technology, using ESRI standard electronic maps. Geo-file verification - Provide a toll free customer support telephone line. These services shall not be outsourced and shall be conducted by the company that enters into a contract with the City. Customer service personnel must have experience in handling the administration aspects (tracking and billing) of the program and the service must be able to support ant citizen's inquiries about our alarm ordinance, registrations, fines, etc. CryWolf staff will be available to assist citizens and businesses, and answer administrative and billing questions by telephone toll -free. This customer service support will be available Sam - 7pm Central Standard Time (CST), Monday through Friday, excluding national holidays. A voice mail system with customized greeting will be used to capture calls made at other times for timely call back the next business day. The toll -free number will be published on all invoices (tickets), alarm registration notices and other correspondence. The CryWolf customer support staff is mainly located in existing False Alarm Program support offices in Waldorf, MD. All of these staff are PSC employees and include no subcontract per- sonnel. PSC employs a staff of 20 people including 12 experienced alarm program support per- sonnel. Intensive staff training, telephone scripts and Agency -specific operations manuals help ensure the highest quality of customer support. Sample telephone scripts and policies are in- cluded in the Proposal Appendix. 4-22 PROPRIETARY AND CONFIDENTIAL © 2008 PSC r 7 I 1 J J J C C I I 1 r I I FAYETTEVILLE, ARKANSAS SECTION 4 FALSE ALARM ADMINISTRATION SERVICES PROJECT APPROACH and SCHEDULE ' The Waldorf, Maryland processing facility offers the latest customer service computer and tele- phone system equipment including high-speed, high -volume folding, sorting and mailing equipment; high-speed internet connection; hosted website for Fayetteville access and database backup/disaster recovery equipment/services. Customer service representatives will respond to citizen and business inquiries based on scripts pre -approved by Fayetteville Program administration. - Provide continuing education programs As we have done in many other locations, we will tailor and host a dedicated Fayetteville False Alarm Reduction website similar to the one shown below. mrc..�. -ieo-n. e. a•,..,,.Q,a,.. a........_�y,,..i....,.aet,,,.a,.�. 'IheCityol'Iaycite\ille.Arkais FalseAlsrot 1 .w Py 1 __ it__________ • t 'bllw Ni.,w..�M..w.3nt+.-�.• rn YO^wrwehw..srww••Ir ww hrrr.rrww,. +FIw r.n�41r►.rrw+.+rlr.a.rr, l..nl--fMr+.i�Mr.w.�� erN. /end.. �►•�Iw..1l.. Mw��/.�r T� r Idar�.. \iex ,Uerm Ordinnncr... 51n In... online... n... t'nntaR Ll... This site may be linked to the general Fayetteville City website and can provide Citizens and businesses continuing alarm education by (1) presenting False Alarm Reduction Information and by (2) providing access to an online Alarm Awareness Class (Alarm School). The online False Alarm Reduction Program information can include: 1. Alarm Ordinance 2. Appeal process 3. Registration requirements 4. False alarm fee structure 5. Reinstatement requirements 6. Unregistered users 7. Law Enforcement response guidelines As shown in the sample screens below, we also host an online Alarm School in multiple cities. The first sample screen shows the 9th step (screen) in a multi -step process where online visitors, via secure logon, are provided tailored questions and answers about the causes of false alarms and how to prevent them. © 2008 PSC PROPRIETARY AND CONFIDENTIAL 4-23 SECTION 4 PROJECT APPROACH and IMPLEMENTATION FAYETTEVILLE, ARKANSAS ' FALSE ALARM ADMINISTRATION SERVICES L i. {_...�. �r.^ _i.. ;+oi9. L.. p�....... �...-..r n... :.,. 14't-. 3? • (F+.r;e.rr.,awr.: rL:'.ie...s`.r. r-++ r ia- • �j - rJj { rv. -,.o . _ City of rnett ytte%ille, Arknn1e e R ,qn :. FxlyeAlarin fled L' I Alarm School 51ep 9 1erryVrnt slhlr2s'P.r jLT✓rtmrmelr. reeratAnrt trn, R.++.1.r.akS?+PG 7*F'1'•� R.a4+aid a.d sl�r'/lr f. �a,.Rr;.+,r:ul ler.l.. lYr:.roicsfrh. irva uO,Cl..o.frre ra,.3re.ei.e!.m3 einied NewRcsi lI!tA W.nn fret.lno K,�4 xy r.Q ha .od exrr ri,: tlw A�raixr MAYbr nrnl -Lrs A reri.rd i�.*¢r.►r Axr',l,d+i..wem A liwee rmlu fmsei, Axrwam46r fr 1 >vr .R�r Aii'[UiA 4a.,, oft: r.F.s jf f:er...P.�Js•.w•1'm �Mwrn;nv,rw•.4.rn'ar-.Ifibofl.6nkl....ie.w,w.•rM4— T At M2g= f .. m CrEd men: n _ An3 n._.A i..-AwR. On zm lad:--Kx"+"• 1 4 Ou .rr t� .vsr rrd. n.r.irti.rr. nrecrroIr.ni.GacoonLLrc is �•..n r.ra� Vzn 1$r.1 9,.,M# A�•c,.i &r.ra _ Y f...• — - tirc.♦ Once online visitors complete the multi -step education process they are provided an online test (shown in the sample screen below). This testing process automatically draws a random subset of questions from a larger question universe to help ensure that the test varies from visit to visit. The test results are reviewed with the online visitor and the test "pass or fail" result is written to the visiting alarm user's account history. C:fMJ�•v,rcrl.µ4...1•rdW,w,lnFY:.nw..•Gtlnra - .. . .. G�'Id_r•��G_�r. w.'G�F,xy @• 1; • :4... .. �q.s.,.l �n.a . �i,r, . .� � a:t•�Y ianzrii.-.�ni.n.. �KMli.ititil.+�y .�lj � - ® 1 .-tlr.rr-'f�r.e- � City u[Fuyi:11C" llc, Ark. False Alarm.R[ it nvcslc ANttn tichrol �rlSil� \.. 7L.NtlT1i4 t 1LT4O4 Arlen 111 WL\YN\T 1. 1h. C 1s. faite.a 4 A AAn 11`.1.410.1 Ky oral x:rJlixmad:.�.�rerll.® Cf C'l..J OTea>il�ed fl. ff.h OCc o �... di , .,. AIn.lrrnwh.d .l,r.orr .fp.rer.d 0iiz Unmi s:wr — burr:re+rn?P7" tnI fl or - ]I 4 -24 PROPRIETARY AND CONFIDENTIAL ® 2ao8 PSC FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES - Provide online registration and status capabilities SECTION 4 PROJECT APPROACH and SCHEDULE As shown in the sample Screens below, PSC will provide full interactive, secure online (web - based) alarm registration for alarm systems. This functionality also allows alarm users to review their registration status, update contact information and renew permits online. This web -based registration may be used by both alarm users and alarm companies (to register their alarm us- ers) and is currently in use by numerous CryWolf® clients including a number of the references provided in Section 5. f� Imo; V: ji]f.ra.xir:ie.�i� Ws{D�....m - � �- . --.. �. '. _�,. —•~ a� ® �' . 'r1! "'T ''� """ The City of Fayeltevillc, Arkansas F.= FalseAlarin Rednc Welcome le :W', load ta..•_ruxcm� pr" o.at±4Uems, na. . Lr. aem ibex ®ea,.rr.raem x.tnAnne.R..v, b.k,, xd cengN<A,n. F.eb,*,4idC uaf.ds,i.s s..yeaiae.y,�gnrAr. >oem. &, h em mMnlw eien en..'Ttrm rr!paMm e.dee.rZa.i+ Vie Alarm Ordinance... Register Online... Sign Ali... Contact lic... Sample Online Program Citizen Access Screen G.-` �C• r..ye • PrC Q f� • • I Q Wd..q• p t M •..M{edI .IYR Yrrt a �1'.e.i M"J.iv'v. -F-' ® �r` y �v • �I e� • r City ofi'nyetleville. Arkansas False, Alal'lu Red tiabx Relis�tie� - i L—S.Tr, Se••rrs.ge F' fi+r4— F 5.. 1 Iam— - — -- [ SMAL' 41) sir F p1 .wl n_. exi ©2008 PSC PROPRIETARY AND CONFIDENTIAL 4-25 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES 1 Sample Online Registration Screen Online registration and access offers important benefits such as citizen convenience, data accu- racy, false alarm awareness, greater compliance and more timely information. It also increases the responsibility to ensure that very sensitive alarm permit data remain secure. All web access to CryWolf maintained alarm information takes place over secure, 128 -bit en- crypted, secure socket layer (SSL) online connections. Few alarm administration systems offer this security level. As shown in the Screen View below, SSL security is easily seen on all Cry - Wolf web pages by the "https://:" at the beginning of the website name ("url") and the Gold Lock icon shown on each webpage. yWg.M tIExi 1 Enhanced Online Security - Assign an adequate number of well qualified employees to the project. f ' As described earlier, the CryWolf customer support staff is mainly located in existing False Alarm Program support offices in Waldorf, MD. All of these staff are PSC employees and in- clude no subcontract personnel. PSC employs a staff of 20 people including 12 experienced alarm program support personnel. In Section 3 of this Proposal we described the Fayetteville support team and we have included more detailed resumes of key personnel in the Proposal Appendix. -'� ' - Provide complete technical support to Fayetteville staff including a toll free customer supportnumber for quality assurance testing. The City o€ Fayetteville like all of our Administration Services clients will receive the same an- nual system maintenance, technical support including quality assurance testing as clients who operate our software internally. This includes all software upgrades (generally twice per year) and unlimited system help desk support. All clients receive maintenance and support at no ad- ditional cost. I Our technical support is available toll free 8am - 7prn CST, Monday through Friday, excluding National holidays. The technical help desk is reached at (877) 729-9653. The protection of all Fayetteville alarm data maintained in our processing facility is tantamount, Among the measures in place to help ensure that Fayetteville alarm location data is secure from unauthorized access are the following: ■ Sonicwall Firewall - a Stateful Inspection firewall with Deep Inspection technology 4-26 PROPRIETARY AND CONFIDENTIAL © 2008 PSC 1 I FAYETTEVILLE, ARKANSAS SECTION 4 FALSE ALARM ADMINISTRATION SERVICES PROJECT APPROACH and SCHEDULE I. NAT (network address translation) - all internal IP addresses are private and non-routable over the public internet ■ DMZ - a separate network segment where publicly accessible servers reside to keep them I separate from internal servers and users. AU DMZ servers are firewalled as well. ■ Symantec Antivirus Enterprise - real-time scanning of all incoming and outgoing data • File and Share permissions - by default all data is inaccessible to all internal users. Permis- ' sions are granted only on a need -to -know basis • A complete data backup and recovery process including daily onsite and offsite backups. t This technical support offers processing strength, an efficient growth path, flexibility, easy maintenance and backup, fast upgrades using industry -standard components and exceptional data security. I r n L n n r I I r - Provide authorized Fayetteville staff secure, web -based access to the alarm database and management reports PSC proposes to host and manage the CryWolf System at our processing facilities in Waldorf, Maryland, a suburb of Washington DC. As shown in the sample Screen below, the system will be accessible 24/7 by authorized Fayetteville personnel via a Fayetteville -dedicated and secure (SSL) website. This approach is currently used in many jurisdictions where we provide Alarm Administration Services. The series of screens below show first the secure (SSL) login for authorized City of Fayetteville personnel and three of the successive navigation bars once login is accepted. The Navigation bars that follow show various database search and report options available. The specific report list shown is also tailorable in order to provide City staff the most frequently needed reports online. I 2008 PSC C,wgd. ifG• ,.. � 6 J PrryTxO • *.—." $.ww ,o.,. S .a.- - p ""�'• City of F nyette�ltle. Arkansas --- — -- False Alari PROPRIETARY AND CONFIDENTIAL 4-27 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES I I City of Fayetteville Online Program Login Screen H, , Ed New Fewetns Tod, I Re Cd' New' Favptes Iqh Flee Fh /S O}- a !FE kF,.'/"—. Q,. V a YJ ie�'[ps.., ©o- - 0 . rR ll CP i1 ' ti -1 ' City of Fayetteville Online Program Navigation Screens Similar to online citizen registration and account review, all City web access to CryWolf main- tained alarm information takes place over secure, 128 -bit encrypted, secure socket layer (SSL) online connections. Few alarm administration systems offer this security level. As shown in the Screen View below, SSL security is easily seen on all CryWolf web pages by the "hops://:" at the beginning of the website name ("un ") and the Gold Lock icon shown on each webpage. Enhanced Online Security I Provide disclosure and supporting documentation, such as a "collection policy". That will be used by the agency when directing collection service personnel on dealing with accounts by the telephone or in writing. Provide sample letters and telephone scripts. At the beginning of the Project, PSC will work with City Alarm Project and Financial managers to define appeal, collection, late fee, refund, response suspension, permit revocation, re- instatement and other Program policies and procedures. We will also provide sample letters, forms, e.g. Permit Registration form, and phone scripts for City review and edit. We maintain an inventory of nearly 40 letters, forms and scripts to speed the program startup process. A sample of letters, forms and scripts are included in Appendix A. - Provide support for citizen / business Appeals in accordance with Section (J) of the City False Alarm Reduction Ordinance (No. 5083). I I r I I L C r u 4-28 PROPRIETARY AND CONFIDENTIAL 206 PSC FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES SECTION 4 PROJECT APPROACH and SCHEDULE I PSC has extensive experience supporting appeals in numerous locations as part of our Alarm Administration services. We have provided these services in about a dozen locations. I Because PSC will already have a central database of false alarm dispatches and citizen inquiries with supporting information, we propose to support the appeals process at no additional cost to Fayetteville. PSC fully supports hearings and appeals. If a citizen or business wants to file an appeal, PSC can email or fax the appeal form to them. The forms and appeal instructions will also be availa- ble for direct download from the City's website, if desired. Our system can quickly assemble pertinent information and reports to document all billing, I revocation and other decisions. CryWolf program staff will forward this documentation to City personnel evaluating the appeal or this documentation can be securely accessed online. As shown below, the CryWolf® system includes a complete Hearing and Appeals module to apply the results of an appeal. This module is dedicated to tracking and accounting for the filing and adjudication of hearings and appeals, and allows for the reduction of fees, reassigning of alarm calls, and even the deletion of calls as required. All hearing results are tracked by regis- tration and can be reviewed as needed. If required, this module can process a large volume of appeals as evidenced in Baltimore County MD, where 800 appeals are processed each month. t i 11 "..' s b — ' Rio .. A3i' " ' rt f tl�Mr y iii! use i Gds►`!�r +td5(f t i N �iF+ .. _ •' _ _ . CSFM k1t i o aka F. c -v r f r„ C*! �s f!rlrwl r ' I:Tw pn •. .1 4'A"Cal p idLd — "!9!�NM1'�7/111 AID ' ya ,mss' !'[ri 1Frdad7p��',Clt�5 tall W 04�u' GrA. L1 J I ltg4 II ivs� F iin lfl9 Cla a7 =S.. T 7wM ati-•se.ba'xw�wi+'+�t4. it Sample Appeal Screen Our system is also designed to automatically generate a notice of the appeal results for mailing to the resident or business. CryWolf staff will mail these results. These notices will be tailored to © 2008 PSC PROPRIETARY AND CONFIDENTIAL 4-29 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES Fayetteville needs and can include special appeal categories defined by Fayetteville, such as weather. Our CryWolf system provides the ability to waive an alarm incident, change the alarm count and/or charge, and document the reason for the waiver. The waiver event and justification is automatically inserted in the account history for audit trail purposes and will automatically inodi- fij any subsequent billing transactions for false alarm incidents. During the appeal period, delinquent notices on the appealed transaction are automatically suspended. Once an appeal decision is made, the results are entered and a decision letter can be automatically sent to the alarm user. In the example "Hearing/ Appeal Entry" screen below, a tenth alarm incident (#S032150014) is waived (Ignored) resulting in a subsequent alarm incident (eleventh alarm incident) being re- numbered as the new tenth incident with a corresponding reduction in fine from $200.00 to $150.00 based on the applicable fine schedule. A justification for the adjustment is entered and will be included in the account history for audit trail purposes. ReQq 5331 Semch t DME DEPOT tt2563 Scled�nvaices Status , ea onApeny GiA..Co f ' Alarm Co 205DJEFFERSON FARM PLII ALDORF,MD20602 F Selectappeah ,�i _ AcdekSebd AGveated Invoices Auto usted CeseNo Ca,1 and Cher9es Load ncider4s Llom Insider t: II r RecalaAate AI Charpm CateNo IsrcDete (rent Current 1¢aued New New Fake Alarot New �et r1 AlA C e AlecmOtecge P S03ZI5T4 I8f3/20D3 I S03215004ix 0I vo0 Now I 01 ANos 10 I i earinpLetter - Hear6gCommrtrVts - r n , Repered� - — ��• rk �-+- If Cal Is Ma ked lyrose, f}wye 1032280074 - Rict 4wo of $200 00 is now reduced to $1511X because eaAm Idu a [$03 21 5 0 01 41 was wined. Ldta Ta TJ/A Qpnae�' Be1"�" Plate Arty Rdvdt Into E taow Hptory DateLhSnt Dptiore I Hrrq Pymnt I ° 0IChock r Retain Cunene DateletterSer t Change DateSerd to Today a Ursrwk Peried Iris ..SS" Hearing and Appeal Screen - Provide a reliable and secure process for collecting and transferring alarm related funds to the City including record keeping. Normally PSC will arrange to have all payments remitted to a mutually -agreeable, dedicated, commercial bank lockbox for automatic deposit by the bank into a designated bank account established for the Alarm Program. At the beginning of the Project, we will work with Fayette- ville to develop a payment processing plan that ensures collections are accurately and efficient - 4 -30 PROPRIETARY AND CONFIDENTIAL © 2008 PSC C' L I I L I I I II ]I n n Li FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES SECTION 4 PROJECT APPROACH and SCHEDULE ly processed, and financial transactions are well -documented in accordance with Fayetteville fiscal policies. In order to facilitate the transfer of payment data, the Cry Wolf® system includes user -defined payment types, e.g. cash, check, charge, and account numbers allowing the City the ability to customize the payment types as required. Cry Wolf® tracks payment type, date paid, and user sign -on for every payment. t'. Tyat (; "''r rr &ism Tie f;ye rg1�a {l0'Iva! l4DW1 1 P mm T oetrIn FARBAil.R •E FARO ComRe Ch • FAflR fir, R. . Cash i FARU Fir"i - G~,sh Sample Fayetteville -Specified Payment Accounts A Tally sheet report allows users to print a list of all payments by payment type or user entry. 1 1 I I. 2008-PSC PROPRIETARY AND CONFIDENTIAL 4-31 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES _______ ____ U tom_ III5 . �J n:" Q _L_.— AL i\l ■j. #J' D9i 'H hm�TlrtflaYs� roerTWbl.P" 1� 4143 1¢ 1414 1:T1 6wu r+1'! 5t 1 I'1 , �..�w� Arr tie h a541.01 twit imy 10:4 tulsa pr uNu >'JO nit, nil.! tryst. wa teiVls tie IIIw hr r fleSh.l5 7 G:1 4.14 !C w� GI.: YIII r:I WIlWOI flalL tyr hrr ulll 5i46R11 ivr w.rfY ASY, F i�� 4/I IA W ,Vw lhi.~i• lIP: 41 mpl 1]r Mutt �frw« 1irII- RLt10.QRi lit 44.1 f4] 1•C nQL PtP.,OI* m5 IYr YIW fW _._. LL •i'1 _ \.r �I IV. • A• Rsr inl,¢' nrT1i vx i.L � i� li w pr�i tat WYam.. IYw Isar [1VIOL1@,tn lr In1Ir'I ..S, 54.1 wZ a awle aura �., .5lm lII01 .1 444 Zr1IIY qrr 2'1 Itw 631T L1MINr MN h,rl w.rl _ wFl - 1 104 01110.+ g I- II ll +4415 WI I1SOtt Mw - 413Yfewi.tr talaR IYw fir lilt srl >r Sill: flit rRI1 l 545 1110n� YlY _ ?S1.N2 ��u1r1s w hr :ax"I aK: 4.1.1 !1r hrl 141 il�i - ties u •i1 ,1mx.smuzev w hrw. fi•.. ri wR�reeLtli �FrirllTtln.15 ee sir w hr ,Iw h1+f 444. ItItr lii4 F°n' mfltlt l r.a mtmerltt000tr 3343 r'r �. IN 1itSr 1 ,i' n:i n� v.wul,m rM1s n r ham. :nw 40 llil•i'.I..h'1rlin .•! rwlll OllflaCf t41114 t. �l$Yt,I n ..1 w� ¢rinlTleaOlrO _ _ lltl rtll •Ri q�i 011 mC41W1Rnm11 few hrr I _ 1141. w. 5:'.o br :5,1 4wmac1lril.'c w •{� a, mm n- .,r.54 ni+; cssu xw.Lola1u : w.w rr.►IrAf}!ll-fIIIC5411W not, eta !.11 RtJtlVfO1C0.1 AYt .\w 11`r M-.• 5•.11 yy Y • pull v !•'�i1 ! 1 11�] .IY�. YW ttt\Lerll.ui a n,. I.lw h� : • 11 aft a �T Y'Su !!d ::1 F,.wual@S.bl. r w h�l IM' ' 01. W2 tp' 111111 RlLI elfl:llC ivwi i 11•A 4i .� Ytiu A A .'i^ �p VI11P? i hw I a:.191 114 ilk 4:e III! 5rnl rfglrc lrrmwll hr w h,w IC' IfR' .111.: G,x 451: 1441 !!•? OH YLLY.I1s1a'NII MOr/LIe 411/tl w w..1 w,r [•I3 Mw 14,31 L]rYOtal rLQ I.YY h� Iy CI_q � p[,pC14 nYr "w w � IT, 4.1 tt114! a\'k 7 CSlt I.IY 4•!¢ ill! MI R41GtllR5eltl flhfli.5 rM1A. IYw w... 110 fill NIIi !e 11M YL'Iltl n•.i1 .vs I• t opts 1•,15 S . r.� at --- .I Cr -i 4a A•eexnrarinitt 1`Iw hrr flit ,it till; flea ¢" ^,'A 4k 1l�e¢m1?LL In w.r Iii? N-1 s•r1 e%tn.soLrmnti :1x11 wr IVM lew lilt r4111w34 n" lilt u '- eq.x i 14 e). lll.a:n la,:alN�flWIr I'"r: wilt �w r ua! Iwl; fin tstn.i� mlor[ IY 1.1 q..q wl 521 n1 VJR•xlLtlnr In III 110141 � 1104 lIt u 544101523 lww rurlsry l.. w l..r ul» Pp Ima w. w.:.0 IS, 5. 1 IP. r It,.. t,. w hr ' w q'.0 1ne4 L'R 1. mn 1W0• IYr w,r 1ow. w�• x. 5 L.. em r,1.•iKl w iw ww Sample Tally Sheet Showing Payments 1 1 I. 1 1 1 1 PSC's CryWolfSystem is also designed to read fixed -length payment files, allowing payments to be made through a number of outside methods, e.g. bank lockbox, City cashiering system, online, and automatically applied within our system. This approach can dramatically reduce data entry errors. The Operator Screen for importing external payment files is shown below. ' 4-32 tie I exr Fie IlimrtFgn _ - Fie Fonrld RocetPerl BrassyOptvo ----r•--'Yw� -- - 1—• Eed® Pnnpleyls F.. Elaint WIH 13lepee1ed lnvQ.t ll r Um Fie Date SIALL Ti pre rule Bebw Ds nALL 1,sait ,a r Mnd FvA ..e Paidlu Deml,efiEr p1. the : D330MM.,"II �j F�, SW pecamhV 04 kml the AWMn YY." n P�151fMMARY IwIQ•a.7 tared ft.. data IS eef•31 PI rernld, i dw Ik pwxssed dues POP 0v1a:1 a raid Hale D3fl '2OB If Lamer Paid . Ard Cures S5 is 4dilk n To utisnLt1tsIAOAOSMIAJ Wo let, �iACTNEIUCHOLD 15.300 s Oliflqupa AR potsd 3O-59 4540'Amrd'ro '{ AR Elafisd it6689 DAYS REFERRED Tk ; AR EntF°'U wn1ME *ataDYe v 2.351 Paympi TisckisoAcfivtied Ux +c-11a�y�C�: x it �r1 Setup Screen for Importing Payments from Other Systems PROPRIETARY AND CONFIDENTIAL I I I I © 2008 PSC � I n L FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES SECTION 4 PROJECT APPROACH and SCHEDULE - CryWolf offers unique strategies for managing special initiatives, e.g. Enhanced Call Verification. Our flexible CryWolf technology and services allow PSC to tailor our services to support special requirements of our alarm administration services clients. U As an example, we have defined a process to assess compliance with Enhanced Call Verification (ECV) provisions depending on the data that can be stored in CAD and passed to CryWolf through the CAD interface. This approach involves establishing special Dispatch Codes for ECV that City Call Takers would assign to specific calls based on the ECV evidence, i.e. persons and numbers called as reported by an alarm company before calling dispatch. I Once established, these codes would be entered by the Call Takers into CAD when dispatching for an alarm. These Dispatch Codes would in turn be transmitted to the CryWolf system as part of the incident data. In the example CryWolf incident Screen below (showing the CAD data I received), the Call Taker had selected "NO ECV" for this incident. This Code and, if feasible, the Dispatcher Comments (also shown below) would be automatically stored in CryWolf as part of the incident data. I 1 t3 enetal FieEdi GUslam f etds }Wit Ii ,.A� rr �pnaroAlarm ' ;D�a+A• 1234% iIS:ach' oak O3'1C/l008 f";YafdAlarm ��-- �-- cvd 2Q06 D. 2Q16 P 2031 U__ 20:45 slim 0 • 10397 �B—us�est .. -- �,—- CAD Nm N BY MA,--GIST-EDWHO • LaUan : 123 ; MORRIS DR .opt Rack 80104 U D +1 134 I!a/7a1w' 1567 ACTh. I5551616 Qttca 1761 i j • �" I - -. Aj.mmCo1 SIMPLEXGRINNELLLP CoRe*emd ALARM W FilhO ND CALL INFiICoin Officer AlL ENTRIES CHK SECURE flermrk� �l _ 1 4 s,,1x ista ck� Curt U Made,*p� Rea�•le_02•zz•2005.aa _ --^--._. False Alarm Processing Screen 1 Once the Dispatch Codes are stored in Cry Wolf, this data can be used to generate statistical re- ports showing ECV compliance. © 2008 PSC PROPRIETARY AND CONFIDENTIAL 4-33 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES 1 4.4 Required Fayetteville Involvement to Support Alarm Administrative Services We propose to provide Fayetteville with a complete, turn -key solution for administering the new false alarm ordinance. In our experience, we have found that cities and counties sometimes differ in the degree of involvement they wish to have in managing the administration services. We are prepared to work with the City to ensure that their expected level of involvement is met. The following are Alarm Program responsibilities that Fayetteville may choose to retain. We are; of course, open to discussing other approaches to sharing these responsibilities with the City. The main City responsibilities might include: ■ Informing the general public of the new alarm ordinance provisions via a broad -based, I false alarm, public awareness program using major print (Newspapers) or electronic (TV, Radio, City Website) media. We would be pleased to consult with the City on message content and/or on what other communities are doing to raise public awareness; • Overseeing program implementation and operations through a designated Program Manager. Specific duties can include: a. Approving or obtaining City approval of policies, procedures and materials used by PSC in operating the Program, such as clarifications of Alarm Ordin- ance provisions, preferred responses to standard public telephone inquiries, and routine correspondence format and content; b. Approving the content and format of a letter authorizing Alarm Businesses to provide their initial alarm user customer data electronically to the Program in MS Excel Spreadsheet format; c. Monitoring program progress and performance, and establishing a process and procedure for doing this. This would include secure access over the In- ternet to Fayetteville False Alarm Processing data and reports, status meet- ings with PSC, generating management reports from the System, and keep- ing other City managers informed; and, d. Working with PSC to resolve, on a timely basis, any program policy or pro- I cedural issue that adversely affects the Program, the Program's efficient and effective operation, or the City. Administering the Hearing and Appeals process. This should include: PP a. Confirming hearing dates for written appeals submitted by alarm users to Crywolf Alarm Processing staff; b. Participating as the Programs representative in the hearings; and c. Documenting hearing results and ensuring that the results are provided to Cry Wolf Processing staff to update the database. 4-34 PROPRIETARY AND CONFIDENTIAL © 2008 PSC FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES SECTION 4 PROJECT APPROACH and SCHEDULE Documenting false alarms, and deciding to suspend or revoke response, if necessary. This should include: a. Responding to alarm service calls, determining whether calls are false alarms, providing any on -scene communications of alarm related information to alarm users, and for documenting alarm related information within the Fayetteville CAD/911 system (s); b. Extracting false alarm data from the CAD/911 System (s) and transferring this data electronically to the CryWolf operated Program daily in a format, e.g. Microsoft Excel, agreed upon by both the City and PSC; and, c. Working with PSC to develop a process to ensure that alarm user registration suspensions and revocations receive adequate City oversight and approval prior to City action, e.g. do not respond status. 4.5 Project Implementation Plan and Schedule The following is an initial list of tasks to implement our proposed false alarm administration services. This list will be finalized, and a final schedule prepared following an initial Project Kickoff/Program Specification Meeting. As shown in the proposed Implementation Schedule on the next page, we believe that we can begin alarm system registration within 30 days of con- tract approval and be in substantially full operation within 60 days depending on the registra- tion response time of the major alarm companies. I I I n I 1 2008 PSC PROPRIETARY AND CONFIDENTIAL 4-35 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES cr V � s=3 r V aJ Sri .1..1 ••^ A I •1 liii 1111 Li Li m 4 y9 �^ qk 7a c k'�yp b •� p' % 1Eq j.n pq Lq1 tiE 57 F+W p 1 nl P� q n e �, •3'' '9� b'E-n, �� '��i �+ o p. � � a �„• � �`.••3tl' 9 n, �„� •r � .�! ..� Mr � ti•. � � ''ss-�a d r :� } t ' .n 4 ° �yy� yy. u 111 v a I 11 'n Y M 16 rJ I o w a i EE In F4 d rb qq � AE 4 7 �O V0 � 4 O � � � � cµ} � q� 4 .!�'t� �1 1� e' a ♦ •O �. c 7..c1 v a N .m+ o b A Y •cE ra M of MI bl 11 E S� ______ : Y Q I L H I C I I I I C C I I I 1 1 4-36 PROPRIETARY AND CONFIDENTIAL III C FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES SECTION 4 PROJECT APPROACH and SCHEDULE I This ambitious schedule is one we have successfully met many times before, including in all of the Alarm Administration Service jurisdictions listed in Section 5 - Past Perfor- mance/References. 1 The major tasks are as follows: I I I I r L n I 1 r 1 I r Contract Development and Approval • Prepare and distribute draft contract documents • Review and approve final implementation plan Interface, Correspondence and Process Specifications • Establish a dedicated Fayetteville toll -free telephone number and Alarm Program mail- ing address • Review citizen and business web access plan, i.e. registration, registration renew- al/update, limited alarm company access • Review CAD/911, financial (new bank account, bank lockbox or City financial system) and City online report access interface specifications • Review and approve correspondence format, content and process to include: o Alarm Ordinance specifications o Registration form headers and footers o Letters / notices o Invoice headers and footers o Telephone assistance phone scripts o Program information • Review and document hearing and appeal process steps Registration Implementation • Identify and contact alarm companies • Begin importing initial alarm registration data from alarm companies in MS Excel for- mat • Establish database and configure alarm ordinance business rules System Infrastructure and Interface Implementation • Install and test CAD/911 alarm incident interface (Microsoft Excel format) • Install and test financial payment information interface • Install and test City online data and report access interface © 2008 PSC PROPRIETARY AND CONFIDENTIAL SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES 1 Program and City Staff Training • Train Cry Wolf Program staff on Fayetteville forms, correspondence and processing pro- I cedures • Train CryWolf Program staff in approved telephone "customer service" scripts • Train authorized Fayetteville personnel to access alarm data and reports online False Alarm Notice and Billing Implementation I • Print Registration Forms, and order stamps, window envelopes and paper • Test all major system components, including interfaces, production, collection and cus- tomer service systems (see proposed System Test Plan below) Operation I • Add/update registration information • Process daily false alarm activations • Print/mail daily notices/invoices • Begin payment processing and management reporting I Implement Citizen and Business Web Functions ' ■ Implement and test online citizen and business registration /update, as requested A proposed schedule showing the major tasks and an implementation timeline is presented on the next page. As shown, we expect the Program to begin registering residences and businesses within 30 days of contract approval and be substantially operational within 60 days. System Test Plan I PSC will work with City staff to develop a detailed testing plan based on the RFP requirements to ensure the successful implementation of the CryWolf® Program Administrative Services. PSC will perform testing as follows: ■ Process alarm information from a file extracted by Fayetteville CAD personnel from the City CAD/ 911 System. PSC will supply the required file specifications. ■ Process false alarms using a sample alarm user database PSC also proposes to perform additional tests to ensure full system requirements are met: 4-38 PROPRIETARY AND CONFIDENTIAL @2008 PSC FAYETTEVILLE, ARKANSAS FALSE ALARM ADMINISTRATION SERVICES SECTION 4 PROJECT APPROACH and SCHEDULE • Create required letter formats • Enter all required location types • Enter alarm count, letter selection and charge matrix • Enter initial test alarm call information • Generate test letters and invoices • Review results with Fayetteville Alarm Program administrator(s) Back-up System/Disaster Recovery The proposed database for CryWolf® is Microsoft's SQL. PSC personnel will program the SQL Server database to perform automatic database backups during off -hours. PSC will employ a "grandfather -father -son" backup routine. This routine ensures that we always have a backup from the past five days, a weekly backup from the past 4 weeks, and a monthly backup. The monthly backup tapes are stored off -site for catastrophe protection. The backup tapes are stored in a locked room with their respective file servers. Monthly backups are kept for at least two years. When project or corporate data is no longer need on a file server, it is archived and kept indefinitely. © 2008 PSC PROPRIETARY AND CONFIDENTIAL 4-39 SECTION 4 FAYETTEVILLE, ARKANSAS PROJECT APPROACH and IMPLEMENTATION FALSE ALARM ADMINISTRATION SERVICES I I u I I I I This page is intentionally left blank. I I n I 4.40 PROPRIETARY AND CONFIDENTIAL © 2008 PSC 1 FAYETTEVILLE, ARKANSAS SECTION 5 FALSE ALARM ADMINISTRATION SERVICES PAST PERFORMANCES (REFERENCES)_ 5. PAST PERFORMANCE (REFERENCES) The following six (6) references are provided to support the alarm management technology and services described in this proposal. All of these references include our services and software, none include subcontracted or outsourced services, and none include sole use of a software product. References Supporting Outsource Alarm Management Services Concord, North Carolina (Population 58,000, December 2007) Sergeant Lisa H. Linker Customer Service Unit Supervisor Concord Police Department 41 Cabarrus Ave W Concord, North Carolina 28025 (704) 920-5002 Fax: (704) 786-3494 IinkerI@ci.concord.nc.us Greenville, North Carolina (Population 61,000, August 2007)• Major Kevin M. Smeltzer, Assistant Chief of Police Greenville Police Department PO Box 7207, Greenville, NC 27835-7207 Office: (252) 329-4332 Fax: (252) 329-4792 Email: ksmeltzer@greenvillenc.gov I I I fl Huntersville, North Carolina (Population 35,000, February 2007) Captain Randy Pennington Huntersville Police Department 102 Gilead Rd, PO Box 664, Huntersville, NC 28070 Office: (704) 875-6542 Fax: (704) 875-6546 Email: rpennington@huntersville.org Larimer County, Colorado (Population 250,000, Apr 2006) Major Bill Nelson Larimer County Sheriff's Office 2501 Midpoint Dr, Fort Collins, CO 80525 Office: (970) 498-5105 Fax: (970) 498-9203 Email: nelson@larimer.org 1 O 2008 PSc 5-1 SECTION 5 FAYETTEVILLE, ARKANSAS PAST PERFORMANCES (REFERENCES) FALSE ALARM A©MiNISTRATION SERVICES 1 Louisville/Jefferson County, Kentucky (Pop 695,000, Jul 2004) Pam Steiger Louisville Metro Police Department 768 Barret Ave, Rm. 410, Louisville, KY 40204 Office: (502) 574-2309 Fax: (502) 574-2311 Email: pam.steiger@louisvilleky.gov Spokane, Washington (Population 195,000, Feb 2006) 1 Lt. Glenn Winkey Spokane Police Department 1620 N. Rebecca St., Spokane, WA 99217 Office: (509) 532-8922 Fax: (509) 625-4066 Email: gwinkey@spokanepolice.org I Li I Li I I I I J _ _ 1 5-2 © 2008 PSC 1 FAYETTEVILLE, ARKANSAS SECTION 6 FALSE ALARM ADMINISTRATION SERVICES FEE PROPOSAL 6. FEE PROPOSAL U6.1 Proposed Revenue Share PSC has a track record of helping cities and counties increase their service levels, expand the use of current technologies, and increase revenue collections on a risk -free, "self -funded" basis. For the provision of all services and technology outlined in this proposal, PSC proposes to obtain payment exclusively from the collected revenues PSC helps generate. There will be no upfront systems development, licensing, conversion, equipment, travel or other costs. PSC will purchase, configure, install, and customize everything PSC needs to provide the Alarm Response Services described in this proposal. In order to provide a simple revenue sharing system to administer, PSC proposes to be compensated for its services by receiving twenty-eight ( 28% )percent of all Alarm Ordinance required collections after payment of any citizen refunds, bank fees and credit card charges. Because r nds bank fees and credit card charges will bepaid fromgross collections, they are refunds, g automatically shared by PSC and the City, and require no out-of-pocket investment. Collections include at a minimum amounts received for non -registrations; false burglary and robbery activations; late fees and other charges established by the Alarm Ordinance. This percentage is based on several assumptions: ' • The Ordinance fee schedules remain in substantially the same form as currently proposed and provided to PSC by Fayetteville in the RFP; • Fayetteville adopts a fair, but firm approach to appeals resulting in alarm fines generally I being upheld on appeal; • Fayetteville actively supports enforcement of the Ordinance, including support of the proactive collection of all fine amounts owed. r6.2 Mechanism for Revenue Collection and Transfer 7 •1 C I PSC proposes the following collection and payment transfer procedure which we have used successfully in multiple jurisdictions. 1. All false alarm fee collections mailed to the Alarm Program will be directed to a dedicat- ed commercial bank lockbox and deposited in a dedicated False Alarm Bank Account ("AIarm Account") to be established at a mutually agreeable Commercial Bank. Any on- line payments will also be directed to the Alarm Account; 2. At the beginning of each month, PSC will reconcile all amounts deposited in the Alarm Account during the previous month and provide Fayetteville with an invoice showing the revenue share calculation and supporting bank reconciliation. Once the invoice is approved by the City, the bank will be authorized to issue two ACH transfers, one to Fayetteville and one to PSC for the approved revenue share amounts. © 2008 PSC 6-1 SECTION 6 FAYETTEVILLE, ARKANSAS FEE PROPOSAL FALSE ALARM ADMINISTRATION SERVICES r I l r 7 This page is intentionally left blank. I I I u I n I 6.2 _ 2008 PSC 1 I L! P LESLIE BARRY GREENBERG, CORPORATE OVERSIGHT Career Relevant Experience ' Chief Executive Officer, AOT Public Safety Corporation 2000 —Present • Developed and implemented project management efforts that resulted in leading false alarm billing system for Municipal and County governments. Presented numerous articles and interviews on false alarm management approaches and I. results. • Developed and implemented efforts that produced leader in vehicle emergency response software technology for law enforcement, fire, and other first responders. IPrincipal -Management Services, NCBSi 1999-2000 • Assisted companies in developing and implementing e -Commerce strategies. • Developed a College -based Center for Entrepreneurship aimed at helping to start and grow ' technology -related ventures. • Assisted organizations with external partnerships, internal operations and technology applications. IPresident/Chief Executive Officer, Nationwide Computer Buying Services, Inc. 1991-1999 • Founded and developed several businesses in wholesale and retail sales of various computer technologies and services to a variety of private and public sector customers. I Created and implemented numerous marketing and sales programs involving outbound sales, trade shows, warehouse, and e -commerce (Internet) channels. • Negotiated and managed purchasing contracts with numerous computer manufacturers, I distributors, and after -market product liquidation companies. President/Chief Executive Officer, Advanced Office Systems, Inc. 1981-1991 • Co-founded and managed all major areas of company in the business of financial system I sales, consulting, installation, and maintenance services with 2,000 active customers and 150 employees. • Identified, negotiated, and implemented division and subsidiary acquisitions. • Designed and managed the implementation of financial, management, and reporting t systems. Senior Manager, Touche Ross & Co. -- "Big 8" Public Accounting Firm 1974-1981 I. Sold, managed, and performed a large variety of private and public sector financial and operational consulting engagements. • Managed up to 40 consultants on national and international projects. Major practice areas included financial and strategic planning. operations reviews,. and systems implementation. Training, Education, Degrees, Certificates M.B.A., Wharton School of Finance, University of Pennsylvania, 1971 B.S. Electrical Engineering, University of Cincinnati, 1969 1 EDWARD LAWRENCE CHICCA PROJECT AND TECHNICAL MANAGER Career Relevant Experience Technical Director and Lead Programmer, Public Safety Corporation 2000 — Present • Led the design and development of the CryWolf system, which was created specifically to assist local jurisdictions in their efforts to track false alarm incidents. The design and development process for CryWolf� extended over a 3 -year period and resulted in the completion, initial testing, and implementation of the CryWolf`" program at its first client site in February of 2000. The CryWolP program has now been selected by over 100 jurisdictions across the United States and Canada including Chandler, AZ; Fairfax County, VA; Baltimore County and City, MD; Albuquerque, NM; Frederick County, MD; Greater Sudbury, ON; Greenville County and City, SC; Hamilton Police Service, ON; Indian River, FL; Toronto, ON; Lewisville, TX; Roswell, NM; Glendora, CA; Temple, TX; and Windsor; ON. • Designed, developed and implemented online, web -based Crywolfapplications and interfaces for such functions as alarm registration, permit renewal, invoice payment, customer account history access, alarm school, alarm company access, alarm program staff access and software updating. Managed the implementation of these online functions for various clients including Charlotte -Mecklenburg NC and Cape Coral FL. Senior Programmer/Analyst, Applied Ordnance Technology 1998-2002 Designed and developed Internet -based applications for the US Navy related to the creation of a Virtual Fleet Support (VFS) system. Work included the development of multiple VFS modules using IIS, Active Server Pages, server -side VBScript, stored procedures, and client -side JavaScript routines accessing multiple SQL Server databases. The VFS program is currently in active use by the Navy. Manager Client Server Applications, OAO Corporation 1995— 1998 • Managed a workforce of five programmers designing and creating Client Server systems for Prince George's County Government, as well as maintaining various stand-alone and networked programs PC programs written in Java, Visual Basic, C, HLLAPI, Clipper and dBase. This involved the system analysis, design, and development of functional system specifications and the creation, testing and distribution of programs. • Led designing and testing technologies considered in the County. • Other work included the development of custom Geographic Information System using 16 and 32 -bit OCX technologies; designing, installing, implementing and testing an Intranet system for the County; development work in Java entry screens for proposed applications running on the Intranet, as well as the creation of various HTML home pages.. • Additional work included exposure to CGI programming in Perl 5, VBScript and ActiveX technologies. I Programmer Analyst, MAXIMA Corporation 1994 — 1995 • Established service and system performance requirements for the Prince George's County Government's Novell network. This involved designing and developing PC -based programs and creating networked Windows programs in Visual Basic. U • Other responsibilities included the maintaining of various networked and stand -along computer systems for the County written in C, Clipper, HLLAPI, Pascal, dBase, and Visual Basic. I Commander, Information Systems, Prince George's County, MD, Police Department 1972 — 1994 • Directed all activities involved with the conceptualization and development of mainframe and PC based programs. • Generated and implemented new approaches and methodologies to existing programs and created functional specifications for departmental mainframe applications. Other responsibilities involved achieving short-term and long-term goals for computer automation, meeting budget constraints, selecting and retaining a quality staff of over 35 persons, and overseeing the design, coding, and maintenance of several key PC programs in Clipper. C, HL_LAPI. Pascal and Visual Basic. Developed regression models for crime trends, which related to projected population growth statistics throughout Prince George's County. Designed and implemented a software program that created and produced work -shift schedules for Officers. Other responsibilities involved researching criminal activities within the County and providing statistical information that was used by the County Executive, and other County officials to support policy changes. Developed functional specifications for mainframe and PC programs and designed and implemented PC applications in Pascal, Clipper and C. Coordinated all related activities between the Police Department and the County Government's contracted facility's management vendor. Proposed Duties and Responsibilities Under This RFP Project Manager and Technical Director Relationship With Firm Bidding on Training, Education, Degrees, Certificates M.S., Management Information Systems (MIS), University of Maryland, B.S., Computer Science, University of Maryland, 1992 B.S., Business Management, University of Maryland, 1981 Ii VIRGINIA K. SHANNON, TECHNICAL SUPPORT AND TRAINING ICareer Relevant Experience Technical Program Support, AOT Public Safety Corporation 2000 — Present U • Installed CryWoif®, a false alarm tracking program, in various cities in the United States including, Madera, CA; Southfield, MI; Albany, Georgia; Cincinnati, OH; Durham, ON; City of Greenville, Greenville County, Travelers Rest, and Simpsonville, SC: Riverside, CA; Madera, I CA; and Howard County, MD. • Trained personnel using the system, in addition to the conversion of previous data for these jurisdictions. I System Programmer, AOT Applied Ordnance Technology 1992 — 2001 Developed Internet -based Virtual Fleet Support (VSF) modules for the United States Navy: specifically the Supply System Module for CAD/PAD, LATIBallistics, DDA, Production, and I Registration modules or processes. All VFS programming work included modules using IIS, Active Server Pages (ASP), server -side VBScript, client -side JavaScript routines and store procedure. The VFS program is still being used by the Navy. t• documents information to the Developed an inquiry system in Visual Basic, which pertaining results and time expended on inquiries received by employees. • Developed a weekly report program to document the details for charge numbers used on ' electronic timesheets. She was involved in the conversion of these programs to web based applications using Visual Studio.Net, in compliance with NMCI. Past OESO support includes the following: development of a database (using Microsoft Access) for the Navy to organize information pertaining to closed, transferred, transferring, inactive and active ranges; importing of data returned from Navy installations into a single database; manipulating data received to develop reports needed by customer • Supervised the data entry personnel inputting data from Word copies of surveys I • Supported CNO inquiries • Developed a CD for distribution to major claimants with their activities' data. • Maintained the existing SQL Server and security as a Data Administrator. • Developed a paper process to maintain a log of changes to software and hardware ' configuration and developed a web enabled system to replace the paper process. • Developed the original corporate experience database in Access. • Reprogrammed visual basic front-end programs for corporate experience and employee ' information - centralizing data on corporate SQL Server. • Developed several internal management reports based on Costpoint data for use by program managers and management. Developed a CDRL tracking database for Windows in Omnis 7. I. • Developed Access program to monitor royalty payments for PSC programs. • Helped in the development of the company Intranet. Training, Education, Degrees, Certificates tBA; Biology, Randolph -Macon Woman's College, 1968 SQL Server 2005 Database Administration Course (2006) I Programming Courses including Visual Basic.Net, Visual Basic 6, System Administration for SQL Server 7.0, DHTML & Javascript, Transact -SQL, Mastering Website Application Development I n Using VI 6.0, XML: Extensible Markup Language. Courses varied from 2 through 5 days in length, 1998 through 2003. Learning Tree, Oracle 7: A Comprehensive Hands -On Introduction; SQL Server 7 Database Administration; 1996 and 2001. College of Southern Maryland, TOPS courses: Using Oracle 7 PUSOL; Windows 98; and Access for Design and Development, 1997 through 1999. College of Southern Maryland, Credited: Seven courses in data processing and one in accounting for self-improvement. Duration: Semester Courses, 1982 through 1992. JILL MARIE WILLIAMS CORPORATE FINANCIAL OVERSIGHT Career Relevant Experience Administrative Manager, AOTPublic Safety Corporation 2007 -Present • Manages administrative and financial processes which include maintaining all accounting, contracts and personnel records; operating financial systems; recommending and reviewing compliance with financial policies and practices; and preparing, analyzing and interpreting financial reports. Medical Transcriptionist, Johnson and Warren 2000-2007 • Part-time independent contractor with expertise in neurology, orthopedics, and rheumatology producing technically and grammatically correct medical records. I Supervisory Administrative Officer, National Imagery and Mapping Agency 1997-2000 • Managed nine administrative assistants supporting 500 employees and 10 department chiefs. Managed daily operation of department including personnel administration, workflow management, travel and training budget development and management, liaison for facilities management, office automation equipment, space planning, tcredit card holder, and inventory reconciliation. Safety and security monitoring and inspections. • Implemented of cross -training of administrative staff. Planned and executed team building events. Developed I and designed the contract vehicle for the agency to recruit contractors for administrative positions. Administrative Officer, National Imagery and Mapping Agency 1992-1997 ' • Team leader for administrative staff. Managed daily operation of office including personnel and organization management, training coordinator, training and travel budget development and management, and associated support services for the department. ' • Planned and implemented on -site training courses with independent contractors and Montgomery College. Coordinated training requirements, monitored budget, provided advice and assistance on course availability to employees and managers. Assisted management with personnel actions. As liaison between management, security, U and personnel department, ensured timely recruitment of contractors. Management Information Assistant, National Imagery and Mapping Agency 1991-1992 • Input large volumes of data into production database system for cartographers and processed time and I attendance for payroll. Assisted with inputting general mapping data. Office Manager, ICF Severn 1991 ' • Managed three administrative assistants and office operations of a computer systems integration company including recruiting, interviewing, hiring, training and development of administrative team, workflow, liaison for facilities personnel, purchasing office automation equipment, supplies and furniture. Collected outstanding accounts receivables. Managed renovations of newly acquired office space. Effectively planned, organized, and executed complete office relocation with little disruption. Business Manager, Condor America, Inc 1986-1990 • Managed five administrative assistants and office operations of startup mechanical engineering firm. Maintained Solomon III accounting system with full responsibility for accounts payable, accounts receivable, and general ledger. Researched and formulated annual operating budget. Developed and produced all cash flow statements, budget reports, and income statements. Managed multiple bank accounts and reconciliations. Prepared biweekly payroll and tax filing documentation. Assisted accounting firm in the preparation of year-end tax filings and compilation. Served as insurance and pension fund administrator. Full responsibility for negotiating contracts with vendors for office automation equipment, supplies and furniture. Seminar coordinator for national seminars attended by private sector and Federal government. r Iii MARGARET ANN ALLEN OPERATIONS SUPERVISOR ICareer Relevant Experience I Operations Supervisor, Public Safety Corporation 2006 — Present • Wrote and maintained standard operating procedures for each outsource jurisdiction. • Developed and maintain training materials and manuals for use in house and for clients using software. ' • Created and distributed client newsletter and internal newsletter. • Recruited, hired, trained and supervised 10 employees in outsource services handling more than eight false alarm reduction programs. 1 Public Information Assistan4 Charles County Sheriff's Office 2004-2006 • Wrote and sent daily incident reports and major incident press releases to media contacts. ' • Created and distributed the agencys monthly newsletter. • Photographed all major events. Formatted and edited all photographs. • Received calls from citizens and media personnel. I • Wrote and sent letters for the Public Information Officer, Captain and Sheriff. • Assisted in compiling information for the agency's annual report. Station Clerk I, Charles County Sheriff's Office 2001-2004 • Answered multi line non -emergency telephone, obtained and input critical information in to the Computer Aided Dispatch System. • Retrieved and forwarded warrants and criminal summons to appropriate officers and briefed oncoming shifts. • Processed clerical paperwork. Training, Education, Degrees, Certificates B.S. Business Administration, University of Maryland, University College, 2005 n I UELIZABETH M. DONOVAN LEAD OPERATOR Career Relevant Experience Lead Operator, Public Safety Corporation 2006— Present ' • Oversees training of new employees. • Validates database by running reports for payments, alarm excel sheets and correspondence. • Ensures all SOP and Manual procedures and revisions are accurate and up to date. IProgram Manager, JLRCIncorporated 2004-2006 • Responsible for managing 20 employees. I. Production of payroll through Deltek and BizAccess • Processing all edit, status/expenditure, payroll reports and journals. • Entry of Government invoices for payment. • Entry and edit employee timesheet. • Processing accounts payable and processing company checks. • Interacted with Government Contracting Consumers on a daily basis in Cherry Point, NC and Patuxent ' River, MD. Program Management Assistant, AME WAS Incorporated Temporary I • Provided financial and management analysis to senior government personnel at ACETEF by monitoring, tracking and reporting on contractor labor, travel and material. • Performed administrative duties including several vehicle contracts, procurement and billing. ISecurity Forces Member/Operations Sections Liaison, United States Air Force 2002-2003 I. Performed spot investigation and suspect/witness interviews. • Performed customer service at installation gates and at the Law Enforcement desk. • Performed checkpoint security, controlling access to military installations, ensuring all visitors had proper authorization and were properly briefed on policies pertaining to base access. I • Skilled in proper procedures for filing necessary documentation, such as evidence tags, witness statements, speeding tickets, base passes, etc. • Sole military member in charge of maintenance of the Edwards Air Force Base Entry Authorization List, I authorizing approximately 25,000 people on business days and 65,000 on weekends. I Training, Education, Degrees, Certificates Security Forces Technical School, Lackand Air Force Base 2002 1 u I I �f City of Greenville �. North Carolina P.O. Box 601717 - Charlotte, NC 28260-1717 N.C. May 28, 2008 J I I I n I I I 1 PUBLIC SAFETY CORP 3261 OLD WASHINGTON RD # 2011 WALDORF, MI) 20602 To: PUBLIC SAFETY CORP Date: May 28, 2008 Re: 30 Day Collection Policy #1234 - PUBLIC SAFETY CORP 3261 OLD WASHINGTON RD # 2011 WALDORF, MD 20602 Invoices are due thirty (30) days from the date they are billed. Our records indicate you now have an outstanding invoice(s) thirty (30) days past due. The Alarm Ordinance requires the alarm user to pay the civil penalty within 30 days of the invoice date above. A failure to pay within another 30 days will result in a $50 delinquency charge for each 30 -day period thereafter upon nonpayment until paid in full. This delinquency fee will be charged to your account in another 30 days. In addition, if this invoice is not paid your account information may be sent to a collection agency for non-payment. To review your permit history and to ensure the accuracy of our records, please update your permit information by visiting the following web site: https:llwww.crywolf.us/greenvillencicrywolfdefault.asp To access your account online you will need an account number and password, your account number is: 1234 and your password is: 12345678. Please make your check payable to the Greenville False Alarm Reduction Program or FARP and mail your payment and application for an alarm permit, if required, using the enclosed envelope to FARP. Please include the bottom portion of your invoice with your payment. If you have any questions please call the Greenville False Alarm Reduction Program, Monday through Friday from 9 a.m. to 5 p.m., at (866) 641-1065. Enclosures: Invoice I City of Greenville North Carolina P.O. Box 601717 - Charlotte, NC 28260-1717 May 28, 2008 I I I I I L PUBLIC SAFETY CORP 3261 OLD WASHINGTON RD # 2011 WALDORF, MD 20602 To: PUBLIC SAFETY CORP Date: May 28, 2008 Re: 60 Day Collection Policy #1234 - PUBLIC SAFETY CORP 3261 OLD WASHINGTON .RD # 2011 WALDORF, MD 20602 Invoices are due thirty (30) days from the date they are billed. Our records indicate you now have one or more outstanding invoice(s) sixty (60) days past due. Your account has now been charged the $50 delinquency charge. Your account will continue to be charged the delinquency charge for each 30 -day period until paid in full. if payment is not received in thirty (30) days response to your alarm location will be suspended. In addition, if this invoice is not paid your account information will be sent to a collection agency for non-payment. To review your permit history and to ensure the accuracy of our records, please update your permit information by visiting the following web site: https:llwww.crywolf.uslgreenvillencicrywolfdefauIt. asp To access your account online you will need an account number and password, your account number is: 1234 and your password is: 12345678. Please make your check payable to the Greenville False Alarm Reduction Program or FARP and mail your payment and application for an alarm permit, if required, using the enclosed envelope to FARP. Please include the bottom portion of your invoice with your payment. If you have any questions please call the Greenville False Alarm Reduction Program, Monday through Friday from 9 a.m. to 5 p.m., at (866) 641-1065. Enclosures: Invoice `■ City of Greenville PO Box 601717 Charlotte, NC 28260-1717 INVOICE Invoice # 00001 RESPONSIBLE PARTY ALARMED LOCATION PUBLIC SAFETY CORP PUBLIC SAFETY CORP 3261 OLD WASHINGTON RD # 2011 3261 OLD WASHINGTON RD 4 2011 WALDORF, MD 20602 WALDORF, MD 20602 REGISTRATION #, . INVOICE, DATE : W DUE DATE ... ` BALANCE FORWARDED 1234 05/28/2008 06/27/2008 $75.00 ALARM ti . ` DESCRIPTION r DAT.E/I7ME y : DATE CHARGE # rY... OCCURRED , PROCESSED _ ._ ,. tea_,. _ .,....�, 60 Day Collection 5/28/2008 $50.00 'YL 4 ................................... PUBLIC SAFETY CORP 3261 OLD WASHINGTON RD #201! WALDORF, MD 20602 INVOICE AMOUNT: $50.00 TOTAL OUTSTANDING: $125.00 .......................................................... Please return all payments within 30 days DUE BY: 06/27/2008 Alarm #: 1234 Inv #: 00001 Charge: $50.00 Greenville False Alarm Reduction Program PO Box 601717 Charlotte, NC 28260-1717 000U0038340U00000107160U0U0U0U5000 GE. City of Greenville North Carolina P.O. Box 601717 - Charlotte, NC 28260-1717 N 1.. May 28, 2008 I L I I I 1 1 PUBLIC SAFETY CORP 3261 OLD WASHINGTON RD 4 2011 WALDORF, MD 20602 To: PUBLIC SAFETY CORP Date: May 28, 2008 Re: 90 Day Collection Policy #1234 - PUBLIC SAFETY CORP 3261 OLD WASHINGTON RD # 2011 WALDORF, MD 20602 Invoices are due thirty (30) days from the date they are billed. Our records indicate you now have one or more outstanding invoice(s) ninety (90) days past due. Your account has now been charged the $50 delinquency charge. Your account will continue to be charged the delinquency charge for each 30 -day period until paid in full. Because of non-payment your account information has now been sent to a collection agency. To review your permit history and to ensure the accuracy of our records, please update your permit information by visiting the following web site: https:llwww.crywolf.uslgreenvil lencicrywolfdefauIt.asp To access your account online you will need an account number and password, your account number is: 1234 and your password is:12345678. Please make your check payable to the Greenville False Alarm Reduction Program or FARP and mail your payment and application for an alarm permit, if required, using the enclosed envelope to FARP. Please include the bottom portion of your invoice with your payment. If you have any questions please call the Greenville False Alarm Reduction Program, Monday through Friday from 9 a.m. to 5 p.m., at (866) 641-1065. Enclosures: Invoice I City of Greenville PO Box 601717 Charlotte, NC 28260-1717 INVOICE Invoice # 00001 RESPONSIBLE PARTY ALARMED LOCATION PUBLIC SAFETY CORP PUBLIC SAFETY CORP 3261 OLD WASHINGTON RD # 2011 3261 OLD WASHINGTON RD # 2011 WALDORF, MI) 20602 WALDORF, MD 20602 REGISTRATION # : INVOICE DATE. DUE DATE BALANCE FORWARDED : 1234 05/28/2008 06/27/2008 $125.00 ALARM - DES _ . DATEITIME DATE- CIPTION., x CHARGE .� • Rx . . OCCURRED. ::PROCESSED r . 44Y................................. PUBLIC SAFETY CORP 3261 OLD WASHINGTON RD # 2011 WALDORF, MD 20602 INVOICE AMOUNT: $50.00 TOTAL OUTSTANDING: $175.00 ................................................... . . Please return all payments within 30 days DUE BY: 06/27/2008 Alarm #: 1234 Inv: 00001 Charge: $50.00 Greenville Falsc Alarm Reduction Program PO Box 601717 Charlotte, NC 28260-1717 0000003834000000010717000000005000 Huntersville False Alarm Reduction Program Frequently Asked Questions MAILING ADDRESS: Huntersville False Alarm Reduction Program PO Box 601908 Charlotte, North Carolina 28260-1908 PHONE: (866) 589-5666 APPLICABLE STATUTE: Ordinance Chapter 96, effective October 16, 2006 CONTACT AT SHERIFF'S OFFICE: Captain Randy Pennington at (704) 875-6542 ORDINANCE PURPOSE: The purpose of this ordinance is to establish reasonable expectations of alarm users and to ensure that alarm users are held responsible for their use of alarm systems. ORDINANCE WEB SITE: http:llwww.huntersville.org Located under the drop menu for Town Hall FAILURE TO REGISTER: The failure to register alarm sites is a civil infraction. Users who do not register their alarm site can be charged a civil penalty in the amount of $100 and have discontinuance of law enforcement response. REGISTRATION PROCESS: ■ Complete Application for Alarm Permit ■ Register online at: https:/lwww.crywolf.uslhuntersville/crywolfdefault.asp • Pay registration fee (check or money order) • W-9 forms are supplied by PSC • Alarm companies can access their client's permit information and prepare reports at: https:llwww.crywolf.usthuntersviIlelac/CryWolfACLogIn.asp ■ Alarm companies should send their excels to huntersville@publicsafetycorp,com REGISTRATION TERMS: • Annual • Non -transferable • Expires 364 days FEES: r_ I Registrations ■ Residential & Non -Residential $10 False Alarms • False Alarms 1 & 2 $0 • False Alarms 3 to 5 $50 H • False Alarms 6 & 7 $100 • False Alarms 8 & 9 $250 • False Alarms 10+ $500 Late Fees ■ None Appeal Filing ■ Appeal Fee $0 EXCEPTIONS: ■ None APPEALS: • Must send written notice to the Alarm Appeals Officer requesting an appeal and specify the reasons for the appeal. The letter must be received within ten days after the date of the notification of the assessment of civil penalty(ies) or other enforcement decision. • Appeals will be heard through the administrative process. • The decision of the Alarm Appeals Officer is final. SUSPENSION & REVOCATION: ■ Any alarm user not paying fees or fines within 30 days from the date of issuance can be charged a civil penalty of $100 and discontinuance of law enforcement response. REINSTATEMENT: ■ Pays, or otherwise resolves, all outstanding fees and fines. City of Spokane False Alarm Reduction Program Frequently Asked Questions MAILING ADDRESS: Spokane Police Department Office of the Alarm Administrator PO Box 2300 Spokane, Washington 99210-2300 PHONE: (509) 625-3501 APPLICABLE STATUTE: Ordinance No. 10.48, effective Jan. 1, 2006 and revised May 1, 2008 CONTACT AT POLICE DEPARTMENT: Lieutenant Glenn Winkey at (509) 532-8922 ORDINANCE PURPOSE: The City regulates security alarm business to assure that response to false alarms do not diminish the availability of police services to the general public. To encourage alarm businesses and alarm users to maintain the operational viability of security alarm systems and to significantly reduce or eliminate false alarm dispatch requests made to the police department. ORDINANCE WEB SITE: http:/lwww.spokanecity.org/services/documents/smc/?Chapter10.48 1 I 1 I I I FAILURE TO REGISTER: The failure to register alarm sites is a class one civil infraction. Police response to private alarm sites in the City of Spokane is a privilege available only to those alarm users who have alarm systems registered with the City. REGISTRATION PROCESS: • Complete Application for Alarm Permit ■ Register online at: https:llwww.crywolf.us/spokane/crywolfdefaultasp • Pay registration fee (check, money order, online only -credit card) • W-9 forms supplied by PSC • Alarm companies can access their client's permit information and prepare reports at: https://www.crywolf.us/spokane/ac/CryWolfACLogln asp ■ Alarm companies should send their excels to spokane@publicsafetycorp.com REGISTRATION TERMS: • Annual • Non -transferable • Expires 364 days FEES: Registrations ■ Residential Fee $25 I ■ Renewal charge NO FALSE ALARMS $15 1 ■ Non -Residential Fee $35 ■ Renewal charge NO FALSE ALARMS $25 False Alarms • Residential Fee $85 (First alarm waived within first 60 days of alarm installation; Citizen must provide contract from Installation Company with date of installation.) • Non -Residential Fee $165 Late Fees ■ Fee for EACH invoice (assessed at 60 days) $10 ' Appeal Filing ■ Appeal Fee $25 ELIGIBLE PERSON: • All fees are reduced by 50% in the case of an eligible person. • To be considered an eligible person the citizen must have an income below nineteen thousand one hundred dollars or a household income below twenty-one thousand eight hundred fifty dollars or be substantially disabled. ■ If a citizen feels they meet one of the above requirements they need to call Lt. Glenn Winkey. EXCEPTIONS: • The provisions of this ordinance do not apply to temporary alarm systems used by the Department or other public law enforcement agencies for investigative or protective purposes. • Federal Government and Government locations are not subject to the ordinance. • Public Schools I ■ Public schools are subject to annual registration rules if the following is true: • The site is located within the municipal boundaries of the City of Spokane • The site is a public school (or site) serving children in one or more grades K-12, owned and operated by Spokane School District 81 • • No false alarm fee is charged for the first false alarm in any calendar year. Public schools are exempt from registration suspension or revocation. APPEALS: • Must send written notice to the Alarm Appeals Officer requesting an appeal and specify the reasons for the appeal. Must submit the appeal fee. The fee and letter must be received within thirty working days after receipt of the service fee invoice. • Decision will be made within 10 working days after receiving the appeal request. • If the decision is approved the appeal fee is placed in their escrow if the appeal is denied the appeal fee is not refunded. • The hearing will be scheduled within thirty days. A decision will be rendered and notification sent within twenty working days after the hearing. • The decision of the Alarm Appeals Officer is final. 1 I SUSPENSION & REVOCATION: ■ Any alarm user having more than three false alarm responses in any calendar year shall, on the event of the fourth such incident, have their alarm registration suspended for ninety days or the balance of the year for which the registration is valid, whichever is greater. • Any alarm user having annual registration and/or false alarm cost recovery fees past due in any year shall have their registration suspended until all outstanding fees have been paid in full. REINSTATEMENT: ■ Pays, or otherwise resolves, all outstanding fees & fines. I Li fl I I I I F I I I City of Greenville `=1 '%1J j North Carolina v - nr. P.O. Box 601717 - Charlotte, INC 28260-1717 c: May 28, 2008 PUI3LIC SAFETY CORP 3261 OLD WASHINGTON RD # 2011 WALDORF, MD 20602 Re: Notification of First Alarm Activation #1234 - PUBLIC SAFETY CORP 3261 OLD WASHINGTON RD # 2011 WALDORF, MD 20602 On at , the Greenville Police Department responded to the permitted address shown above for your first (1) false alarm activation since the date of the issuance of your permit or last permit renewal. As per the City of Greenville Alarm Ordinance 12-1-9, this activation was determined to be a false alarm and no fine has been assessed. Civil penalties will be assessed starting with the second (2) false alarm within the 12 month registration period for alarms systems with a valid permit. The Alarm Ordinance states that a false alarm is the activation of an alarm system for any reason other than a robbery or unauthorized entry, and a subsequent response by the Greenville Police Department to the alarm site. If you feel this activation was not a false alarm, you may file a written appeal within twenty (20) days of this dated notification with the Greenville Police Department's False Alarm Reduction Unit at 500 South Greene Street, Greenville, NC 27835. You may also send your written appeal to alarms@greenvillenc.gov. To prevent future false alarms, you may wish to contact your alarm company to receive additional instructions on the proper use of your alarm system, as well as maintain your system in working order. A guide to reducing false alarms can also be found on the Police Department's page on the City of Greenville website. t If Yq 9 g ou have an uestions re ardin this notification or the false alarm reduction program, please refer to our website at Y www.greenvillenc.gov or contact the False Alarm Reduction Unit at (866) 641-1065. 1 Enclosures: Appeal Guidelines 1 Li I f I L I F I Ii I I GREENVILLE FALSE ALARM REDUCTION PROGRAM PO BOX 601717 - CHARLOTTE, NC 28260-1717 (866) 641-1065 Guidelines to Appeals The Greenville Alarm Ordinance defines a false alarm as: "The activation of an alarm system for any reason other than a robbery or unauthorized entry, and a subsequent response by the Greenville Police Department to that alarm site." Appeal Process: The Alarm User may appeal an assessment of a false alarm fee to the Alarm Administrator by setting forth in writing the reasons for the appeal within twenty (20) days after the date of the notification of the assessment of civil penalty(ies) or other enforcement decision. Appeals will be heard through the administrative process. I You can mail your appeal to the above or below address: Greenville False Alarm Reduction Program I Greenville Police Department PO Box 7207 Greenville, North Carolina 27835 You may also email your appeal to the following email address: alarms@greenvillenc.gov If the alarm user chooses to appeal the Alarm Administrator's decision to the Chief of Police; the appeal must be provided to the Chief of Police, on a form I provided by the City, within twenty (20) days from the date of the alarm administrator's ruling. I The Chief of Police will conduct a hearing and consider evidence presented and make a decision within 30 days. I r I Continued on Back I I Appeals will not be granted for false alarms that are the result of the following: 1 1. Faulty, defective or malfunctioning equipment supplied by an alarm business. 2. Improper installation or maintenance by an alarm business. 3. Improper monitoring by an alarm business. 4. Alarm activations that occur while alarm technicians are repairing or servicing 1 the alarm system. 5. An occurrence where no evidence of criminal activity is present. 6. Mistakes made by private contractors, maids, cleaning crews, visitors, etc. 7. Items within the home or business that move causing motion detectors to I activate (i.e. curtains, signs, balloons, etc.). 8. Glass break detectors which activate due to a noise or sound other than I actual glass breakage. 9. Door and/or windows that become loose and cause a break in the contacts that activate the alarm system. 10. Caretakers who watch homes or businesses when owners are away and who activate the alarm in error or are not familiar with required codes or passwords. 11. Pets, rodents or wildlife movement in or near the home or business. 12. Alarms caused by Apartment Management Employees. In the case of items 1 and 2 above, if you suspect the false alarm was due to faulty equipment or improper installation contact your alarm company. In such cases, the system should be inspected and repaired where necessary. If it can be determined that the cause of the alarm was the result of faulty equipment or installation, your alarm company may agree to reimburse you for the fine. In the case of items 3 and 4 above, if you suspect that alarm company employees caused the alarm contact your alarm company to verify. If that can be verified contact the Greenville False Alarm Reduction Program. * This list is only intended as a guide to assist you in deciding whether to appeal a false alarm or contact your alarm company for discussion. This list is not intended to cover every situation where an appeal may be denied. , L I I 1 I r I 1 r r I I I n I f' I I City of Greenville North Carolina P.O. Box 601717 - Charlotte, NC 28260-1717 N. G . PUBLIC SAFETY CORP 3261 OLD WASHINGTON RD #2011 WALDORF, MD 20602 To: PUBLIC SAFETY CORP Date: May 28, 2008 Re: Alarm System Request - Registration May 28, 2008 #1234 - PUBLIC SAFETY CORP 3261 OLD WASHINGTON RD # 2011 WALDORF, MD 20602 IF YOU DO NOT RESIDE OR YOUR BUSINESS IS NOT IN THE GREENVILLE CITY LIMITS, DO NOT PAY THE INVOICE ATTACHED TO THIS LETTER. SIMPLY RETURN THIS LETTER STATING YOU DO NOT RESIDE OR DO BUSINESS IN THE CITY LIMITS AND WE WILL TAKE YOU OFF OUR MAILING LIST. WE APOLOGIZE FOR ANY INCONVENIENCE. False alarms are costly and dangerous because they divert law enforcement from proactive crime prevention efforts. They also delay response to other calls for service that may be true emergencies. In order to limit the number of false alarms in the city, the City Council passed an ordinance requiring the Police Department to track false alarms and to charge alarm users false alarm cost recovery fees. In addition, the Alarm Ordinance requires every alarm system be registered with the City. This is MANDATORY and is completed through the False Alarm Reduction Unit of the Greenville Police Department. The initial registration fee: is $15. The renewal fee is $5 annually. If this invoice is not paid within 14 days, your account may be charged a $200 fee for each false alarm incurred until payment is received. To comply with the ordinance, please complete the enclosed application for an alarm permit and remit with the $15 fee using the enclosed envelope to the False Alarm Reduction Unit. To learn more about the Alarm Ordinance, please visit the City of Greenville's web -site at http://www.greenvillenc.gov. If you have any questions please call the Greenville False Alarm Reduction Program, Monday through Friday from 9 a.m. to 5 p.m. at (866) 641-1065. Enclosures: Application for Alarm Permit Invoice Envelope IJ II II Pen mittRegistration No. pf�er••+,e City of Greenville North Carolina P. O. Box 601717 Charlotte, NC 28260-1717 A'. C - A NON-REFUNDABLE PERMIT FEE MUST BE SUBMITTED WITH EACH FORM A. Residential Alarm User Information: (Residential alarm users, please complete Sections A and C through G.) Alarm User Name: Alarm Location: First Name Last Name Street Number Street Prefix Street Name Street Sut£x Suite/Apl No. City State Zip Code GateCode Homo Phone Work Phone Cell Phone or Pager Email Address Type of Alarm (check all that apply): Burglar If Panic / / Medical / / Robbery/Holdup 1/ B. Commercial Alarm User Information: (Commercial alarm users, please complete Sections B through (3.) Name or Corpornlion, Sole Proprietor or Partners Trade Name(s) Used by Budness Alarm Location: Street Number Street Prefix Street Nome Street Sutra Soile/Api No. City State Zip Code Business Phone Number Owner or President of Business: FirstName Last Name Home Phone Work Phone Cell Phone or Pager Email Address Local Manager: First Name Cml Name Honor Phone Weak Phone Call Phone or Per Email Address C. Mailing Address: (lydirrererrt from Location of Alaaa Syslen) I). Contact Information: (List two people, other than the owner, who can respond to an alarm activation.) 1st Contact Name: First Name Last Nome Home Phone Work Phone Col Phone or Pager Email Address 2nd Contact Name: First Name Last Name Home Phone Work Phone Cell Phone or Pager Email Address E. Alarm Service/install Company: License No. Contact Person Phone F. Alarm Monitoring Company: License No. Contact Person Phone G. Special Conditions: (List hazardous conditions/materials, guard dogs, security personnel, weapons, directions to alarm site, etc.) I have read the completed application and know the some is true and correct and hereby agree that if permit is issued. I will comply with all the provisions of the Code and with applicable State Laws. I accept responsibility for payment of all fines and fees that may result from the operation of the alarm system serving the above premise. I have read the information on the False AlarmReduclion Program. PermiUregistration of an alarm system is not intended to, nor will it, create a contract, duty or obligation, either expressed or implied, of response. Any And all liability and consequential damage resulting from the failure to respond too notification is hereby disclaimed and governmental immunity as provided by law is retained. By permitting/registering an alarm system, the alarm user acknowledges that police response may be based on factors such as availability of police units, priority of calls, weather conditions, traffic conditions, emergency situations and staffing levels. DEPARTMENT USE ONLY ace MOk Date Signed EFT# Signunture B AMTS Sample Phone Script Answering the Phone Answer the phone: False Alarm Reduction Program this is [name] how may I help you. When you receive a call from a registrant you should verify the information in the database to ensure all is updated and that you are speaking with the appropriate person. Place all notes and a timestamp in the Admin notes section of the registration screen. Common Questions Registrant: Where is my permit number located on the letter you sent? FARP: The number is located [upper right hand corner before the name and address, on the invoice in the account number section, etc.]. Jurisdiction's registrant: How do I pay the registration fee? FARP: You can pay by [check, money order, credit card, etc.). ' Registrant: What is the FARP? FARP: A section of the Police Dept. [the ordinance was passed....] Registrant: What is the purpose of the FARP? FARP: False alarms divert deputies/officers from other law enforcement duties. The purpose of the FARP is to establish a reasonable expectation of alarm users and to ensure they are maintaining their alarm systems properly. Registrant: Why do I have to register? FARP: By registering with the FARP you are compliant with the law. If you do not register with the FARP [it is a civil infraction, you can receive a lien, you can be placed on no response, etc.]. Registrant: Don't police have to respond, isn't it their job? FARP: Because alarm systems are for private purposes it is a privilege therefore police do not have to respond. Because it is a public law enforcement service for private purposes responding to an alarm call that is deemed false is subject to a cost recovery fee(s). Registrant: Where does the money go? FARP: False alarms: The money goes to the police dept. and is used as cost recovery for the time the responding officers used to respond to the false alarm. Registration fees: The money goes toward running the FARP and is an administrative fee. II II r II II IL II I I Li 1 I O ile l✓ ARKANSAS City of Fayetteville, Arkansas Purchasing Division - Room 306 113 W. Mountain Fayetteville, AR 72701 Phone: (479) 575-8289 REQUEST FOR PROPOSAL: RFP, 08-03, False Alarm Administration Services DEADLINE: Friday, May 30th, 2008 at 2:00 PM, Central Standard Time DELIVERY LOCATION: Room 306 - 113 W. Mountain, Fayetteville, AR 72701 PURCHASING AGENT: Andrea Foren, CPPB, aforen@ci.fayetteville.ar.us, 479.575.8220 DATE OF ISSUE AND ADVERTISEMENT: Friday, May 9th, 2008 REQUEST FOR PROPOSAL RFP 08-03, FALSE ALARM ADMINISTRATION SERVICES No late proposals will be accepted. REP'S shall be submitted in sealed envelopes labeled "RFP 08- 03, False Alarm Administration Services" with the name and address of the Proposer. RFP's shall be submitted in accordance with the attached City of Fayetteville specifications and RFP documents attached hereto. Each Proposer is required to fill in every blank and shall supply all information requested; failure to do so may be used as basis of rejection. The undersigned hereby offers to furnish & deliver the articles or services as specified, at the prices & terms stated herein, and in strict accordance with the specifications and general conditions of bidding, all of which are made a part of this offer. This offer is not subject to withdrawal unless upon mutual written agreement by the Proposer/Bidder and City Purchasing Manager. This form must be submitted with each proposal. Name of Firm: AOT Public Safety Corporation Contact Person: Les Greenberg Title: Chief Executive Officer E -Mail: LGreenberg@publicsafetycorp.com Phone: (240) 607-1401 Business Address: 3261 Old Washington Rd. Suite 2011 I City: Waldorf Signature: I I City of Fayetteville, Arkansas ' RFP 08-03, False Alarm Administration Page 1 of 9 tate: Maryland Zip: 20602 Date: May 27, 2008 City of Fayetteville RFP 08-03, False Alarm Administration Services Statement of Disclosure This page does not count towards page limitations set forth in this request for proposal. Proposer must disclose any possible conflict of interest with the City of Fayetteville, including, but not limited to, any relationship with any City of Fayetteville employee. Your response must disclose if a known relationship exists between any principal or employee of your firm and any City of Fayetteville employee or elected City of Fayetteville official. If, to your knowledge, no relationship exists, this should also be stated in your response. Failure to disclose such a relationship may result in cancellation of a purchase and/or contract as a result of your response. This form must be completed and returned in order for your bid/proposal to be eligible for consideration. PLEASE CHECK ONE OF THE FOLLOWING TWO OPTIONS, AS IT APPROPRIATELY APPLIES TO YOUR FIRM: X 1.) NO KNOWN RELATIONSHIP EXISTS 1 2.) RELATIONSHIP EXISTS (Please explain) I 1 PLEASE FILL OUT THE SECTION BELOW AND SUBMIT THIS FORM WITH YOUR PROPOSAL: 1.) I, as an officer of this organization, or per the attached letter of authorization, am duly authorized to certify the information provided herein are accurate and true; and I 2.) My organization shall comply with all State and Federal Equal Opportunity and Non -Discrimination requirements and conditions of employment. ILes Greenberg Printed Na 1 � Signs ure' May 27, 2008 Date C City of Fayetteville, Arkansas RFP 08-03, False Alarm Administration Services Page 9 of 9 1 VENDOR FORM City of Fayetteville I hiveu.ev I1 Please print or t e Purchasing Division Mountain Fax: (479) 575-8257 www.accessfayetteville.org I. - ____ __________________ ________________________________ 1 ______________ __________________ _________________ t_____ ____ _____ VENDOR TAX ACKNOWLEDGEMENT I______________ _____________ 1 __________________________ VENDOR ADDRESS & REMITTANCE INFORMATION - I_______ I_________________________ _________________________ SIGNATURE & PAYEE ACKNOWLDEGEMENT n er penalties o pequry. I hereby er5f the payees above ,s corritZLibe payee vs not subjea to backup ,rrrhhotding due t0 aeittre to repofi rnterest and vsvioend inCOme, an that the payee is a U.S person SIGN `Signature of U.S. person HERE 5 / 27 12008 4 rgna ure Date Printed Name: Les Greenberg I Title: Chief Executive Officer t__________ 1 __________ ________ 1 VENDOR INFORMATION I 5oci I Security Number-- (Owner SSn fegared for sole popielarship. DBA's, t+ indiviWalst - - 2. Taxpayer ID Number (Federal TIN used to Ne federal la. retumM C J '1 I_- 'l L 1G 1 I O L J 3. Payee Name 1as shown on your lax return]: U rc a e y orpora Ion 4. Busmess Name if ddfeceni lom above - mctude A s flare]: 5. Business Address: 3261 Old Washington Road, Suite 2011 6, city Waldorf 7. State: Maryland a. Zip Code: 20602 9. Phone: 240-607-1406 10, Fax: 301-638-9319 11. Contact Name: Jill Williams 12. E -Mail Address: lWltllamS@PUbIIGSBfet�rCOrp.Com 13. Do you accept as a metho I paymen Please dteck one: as11 NO 14. What does your 15.10 your business 16. Is your business 16a- Vu sat is your LLC 17, Business Type (EEGs must also fill out this business provide IncbrporaIed? filed as an LLC IL.ke.Ied farmed as? section} - Raw 1 in crrtirsn 1 mutt he filled in (Check a4 Ihal eppty): uab,Isy Coryuanonl? ® Services Yes (9 Yes (9 Sole LL._I Sole Proprietorship: Enter Owners Name (skip to Seo ca )1 (go to 16a) Proprietorship (gore n) Supplies No 4J No Partnership Operated as a "DBA": Enter Name (gain 15) (p0/0 171 rgeto 171 Corporation Partnership: Enter name used on tax return (skip to SnO w,, 3) 16. MAILING ADDRESS: Please cheek if same as above 1 1 16. PAYMENT REMITTANCE ADDRESS: Please check If same as above treat: 3261 Old Washington Rd., Suite 2011 Sveet: City: Waldorf City: Late: Zip Code: late: Zip Code: Maryland 20602 -. _.. :.., . .'CITY, OF.FAYETTEVILLE _� OFFICE USE OttLY, ,_ PURCHASING OFFICE ONLY REQUESTER INFORMATION VENDOR NUMBER 1 1 I 1 1 I l I 1 Name of Requester: DATE ENTERED '] I I ' I I I Please check one ❑ New Vendor Request Date: DATE MAPPED ❑ Vendor Change Requester Eat Requester Opt. Entered by: P -Card Vendor? circle oneYES NO [_(10.14.08 ClaricePearman - Res. 181-08 Page 1 From: Clarice Pearman To: Tabor, Greg Date: 10.14.08 3:51 PM Subject: Res. 181-O8 Attachments: 181-O8 AOT Public Safety Corporation.pdf CC: Audit Chief: Attached is a copy of the above resolution passed by the City Council regarding ACT Safety Corporation. I will forward to you via interoffice mail one of two signed agreements. Please let me know if there is anything else needed for this item. If you have any questions please call don't hesitate to call. Have a good day. Thanks. Clarice Clarice Buffalohead-Pearman, C.A.M.C., C.M.C. City ClerkfTreasurer Division 113 West Mountain Fayetteville, AR 72701 479-575-8309 coearman@d.favetteville.ar.us �1 LU! I0I-06 ACORD° CERTIFICATE OF LIABILITY INSURANCE DATE (MMIDDlYYYY) I5/19/2009 PRODUCER (301) 934-9521 FAX: (301) 934-1120 Edward L. Sanders Insurance Agency, Inc. P.O. Box 2828 10 Washington Avenue La Plata MD 20646 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. INSURERS AFFORDING COVERAGE NAIC # INSURED AOT Public Safety Corp dba Public Safety Corporation 103 Paul Mellon Court Waldorf I MD 20602 INSURER A: Hartford Fire Insurance INSURERB:TWin City Fire Insurance` INSURERC: INSURERD: INSURERE: rnvFlaer•.t=c THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR ADD'L POLICY NUMBER POLICY EFFECTIVE OATS IMWDEYYYY) POLICY EXPIRATION DATE eyyyy LIMfTS GENERAL LIABILITY EACH OCCURRENCE $ 1,000,000 X COMMERCIAL GENERAL LIABILITY PR M SES ERENTa occuEDrr nce $ 300, 000 A CLAIMS MADELIl OCCUR 2SBATY5335 6/1/2009 6/1/2010 MEDEXP(Anyoneperson) $ 10,000 PERSONAL & ADV INJURY $ 1, 000, 000 GENERAL AGGREGATE $ 2,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: PRODUCTS - COMPIOP AGG $ 2, 000, 000 PRO P1 LOC X POLICY fl AUTOMOBILE LIABILITY ANY AUTO COMBINED SINGLE LIMIT (Ea accident) S 1,000,000 BODILY INJURY (Per person) $ A ALL OWNED AUTOS SCHEDULED AUTOS 42SBATY5335 6/1/2009 6/1/2010 X X BODILY INJURY (Per accident) S HIRED AUTOS NON -OWNED AUTOS = ��� 1 Y ED PROPERTY DAMAGE (Per accident) $ GARAGE LIABILITY MAY2009 AUTO ONLY - EA ACCIDENT $ OTHER THAN EA ACC AUTO ONLY: AGG $ ANY AUTO Rte}}•S ASING $ EXCESS I UMBRELLA LIABILITY EACH OCCURRENCE S 2,000,000 X OCCUR CLAIMS MADE AGGREGATE $ $ A DEDUCTIBLE 2SBATY5335 6/1/2009 6/1/2010 $ RETENTION $ B WORKERS COMPENSATION AND EMPLOYERS' LIABILRY ANY PROPRIETOWPARTNEPJEXECUTIVE YIN I OFFICERJMEMBER EXCLUDED? (Mandatory In NH) 42WECTKO714 6/1/2009 6/1/2010 X WC STATU- OTH- E.L. EACH ACCIDENT S 1, 000, 000 E.L. DISEASE- EA EMPLOYE S 1.000.000 If yes, describe under SPECIAL PROVISIONS below E.L. DISEASE - POLICY LIMIT S 1 000, 000 OTHER DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES I EXCLUSIONS ADDED BY ENDORSEMENT/ SPECIAL PROVISIONS Certificate holder is Additional Insured with respect to liability only for work performed on their behalf by the Named Insured per form IH 12 00 11/85. City of Fayetteville Purchasing Division 113 W. Mountain Room 306 Fayetteville, AZ 72701 Ley-ICLaia�L•IILa1LJ SHOULD ANY OFTHEABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, THE ISSUING INSURER WILL ENDEAVOR TO MAIL 10 DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO DO SO SHALL IMPOSE NO OBUGAT10N OR LIABILITY OF ANY KIND UPON THE INSURER, ITS AGENTS OR AUTHORIZED REPRESENTATIVE �hristina Garcia/CF Cl rR�iST�NA L- QARGfA ACORD 25 (2009101) ® 1988-2009 ACORD CORPORATION. All rights reserved. INS025 (200901) The ACORD name and logo are registered marks of ACORD IMPORTANT If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). DISCLAIMER This Certificate of Insurance does not constitute a contract between the issuing insurer(s), authorized representative or producer, and the certificate holder, nor does it affirmatively or negatively amend, extend or alter the coverage afforded by the policies listed thereon. ACORD 25 (2009101) INS025 (200901) (L95 f 1- t ACGR D CERTIFICATE OF LIABILITY INSURANCE DATE(MMI20 0 s/zo/10 PRODUCER (301) 934-9521 FAX: (301) 934-1120 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION Edward L. Sanders Insurance Agency, Inc. P . O. Box 2828 ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. 10 Washington Avenue La Plata MD 20646 INSURERS AFFORDING COVERAGE NAIC # INSURED INSURER A: Hartford Fire Insurance 19682 AOT Public Safety Corp INSURER B: Twin City Fire Insurance 29459 dba Public Safety Corporation INSURER C: 103 Paul Mellon Court INSURER D: Waldorf MD 20602 INSURER E: COVERAGES THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR DD'LJ 4SRP TYPE oc INSURANCE POLICY NUMBER POLICY EFFECTIVE MID POLICY EXPIRATION MIDD/YYYY LIMITS A GENERAL LIABILITY X COMMERCIAL GENERAL LIABILITY CLAIMS MADE LJ OCCUR L255ATY5335 6/1/2010 6/1/2011 EACH OCCURRENCE $ 2, 000, 000 DAMAGE TO RENT ED PREMISES Ea occunencet $ 300, 000 MED EXP (Anyone person) $ 10,000 PERSONAL&ADVINJURY $ 2,000,000 GENERAL AGGREGATE $ 4,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: X POLICY PRO 100 PRODUCTS- COMP/OP AGG $ 4,000, 000 A AUTOMOBILE LIABILITY ANY AUTO ALL OWNED AUTOS SCHEDULED AUTOS HIRED AUTOS NON -OWNED AUTOS 2SBATY5335 6/1/2010 6/1/2011 COMBINED SINGLE LIMIT (Ea accident) $ 1,000,000 BODILY INJURY (Per person) X BODILY INJURY (Per accident) $ X PROPERTY DAMAGE (Per accident) $ GARAGELIABILITY ANY AUTO AUTO ONLY - EA ACCIDENT $ OTHER THAN EA ACC AUTO ONLY: AGG $ $ A EXCESS I UMBRELLA LIABILITY X OCCUR CLAIMS MADE DEDUCTIBLE RETENTION $ 2SBATY5335 6/1/2010 6/1/2011 EACH OCCURRENCE $ 2,000,000 AGGREGATE $ $ $ B WORKERS COMPENSATION AND EMPLOYERS' LiAI iLi i'Y YIN ANY PROPRIETOR/PARTNER/EXECUTIVE ❑ OFFICER/MEMBER EXCLUDED? (MandatorylnNH) lives, describe under SPECIAL PROVISIONS below 2WECTK0714 6/1/2010 6/1/2011 WC STATU- 10TH - X .-- E.L. EACH ACCIDENT $ 1, 000, 000 E.L. DISEASE-EAEMPLOYE $ 1,000,000 E.L. DISEASE- POLICY LIMIT $ 1,000,000 A OTHEREMPLOYEE DISHONESTY I2SBATY5335 6/1/2010 6/1/2011 LIMIT $ 50,000 DESCRIPTION OF OPERATIONS/ LOCATIONS I VEHICLES I EXCLUSIONSADDED BY ENDORSEMENT I SPECIAL PROVISIONS Certificate holder is Additional Insured with respect to liability only for work performed on their behalf by the Named Insured per form SS0008 04/05. CERTIFICATE SHOULD ANYOFTHEABOVE DESCRIBED POLICIES BECANCELLED BEFORE THE EXPIRATION City of Fayetteville DATE THEREOF, THE ISSUING INSURER WILL ENDEAVOR TO MAIL 10 DAYS WRITTEN Purchasing Division NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO DO SO SHALL 113 W. Mountain Room 306 IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE INSURER, ITS AGENTS OR Fayetteville, AZ 72701 REPRESENTATIVES. AUTHORIZED REPRESENTATIVE Christina Garcia/CF cr �r�rsirihi.� :".■a�c.4 ACORD 25 (2009101) © 1988-2009 ACORD CORPORATION. All rights res ed, INS025 (200901) The ACORD name and logo are registered marks of ACORD IMPORTANT If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). I']F-11034:1IlI 1 This Certificate of Insurance does not constitute a contract between the issuing insurer(s), authorized representative or producer, and the certificate holder, nor does it affirmatively or negatively amend, extend or alter the coverage afforded by the policies listed thereon. 2 (20091011 INS025 (200901) 'RT17 OS -o31 cLQ2I$I-og ,4coRLf CERTIFICATE OF LIABILITY INSURANCE DATE(MM/DDlYYYY) 5/14/2012,- THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.''THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. - - IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such�endorsement(s). PRODUCER , -. b-• Edward L. Sanders Insurance Agency, Inc. P.O. Box 2828 — 10 Washington .:Avenuee.Ih La Plata MD 20646 CONTACT y Bill -Jo Jordan' �ot NAME• PHONE (301) 934-9521 FAX ..(3 011 93 4-112 0 ' E-MAIL •billy]*elsanders.comk p • .. V y - � ', �- • INSURER(S)AFFORDING COVERAGE NAIC p' � •' INSURERA:Hartford Fire. Insurance Company INSURED AOT Public Safety Corp DBA Public Safety Corporation 103 Paul Mellon Court Waldorf MD 20602 INSURER B :Twin City Fire Insurance INSURER C: Selective Insurance Company INSURERD: : INSURERE: INSURERF: : COVERAGES CERTIFICATE NUMBER:12-13 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE A BR POLICY NUMBER POLICY EFF POLICYEXP P LIMITS GENERAL LIABILITY - EACH OCCURRENCE $ 2, 000, 000 A X COMMERCIALGENERALLIABILITY. CLAIMS -MADE:! OCCUR 2SBATY5335 I - - 6/1%2012 - _ 6/1/2013 AMA REM Eao urrencs $ '- 300,000 MED EXP An' one person) S 10 ; 000 PERSONAL S ADV INJURY $ 2,000,000 T; . • GENERAL AGGREGATE ' fsr, '. 4;000,000 - � .- _ GEN'L AGGREGATE LIMIT APPLIES PER: PRODUCTS - COMPIOP AGG $ 4, 000, 000 `- - ' • ",. PRO- II X POLICY flLOC U. _ _ _ .. .- _ _. _.._ $ p' AUTOMOBILE LIABILITY ANY AUTO .. ALL OWNED 11 CHEDULED AUTOS I I AUTOS' t' - ''t• t '`•' "'* 1253ATY5335 u. � -• _'' 6/1/2012 - -- - 6/1/2013 COMBINED SINGLE LIMIT a accident) , BODILY INJURY (Per person) S - BODILY INJURY (Per accident) $ X PROPERTY DAMAGE (Per acCidenll $ NON -OWNED NS HIRED AUTO$ -AUTOS - - HirediNon-Owned Auto $ 2` 000 000 X UMBRELLA LIAB X OCCUR EACH OCCURRENCE S 2, 000, 000 AGGREGATE $ A EXCESS LIAR CLAIMS -MADE DED X I RETENTIONS 10,00 $ 2SBATY5335 6/1/2012 6/1/2013 WORKERS COMPENSATION AND EMPLOYERS' LIABILITY Y I N ANY PROPRIETOR/PARTN£RJEXI1CUTIVE XI WC STATU- OTH- E.L: EACH ACCIDENT $ 1,000 000 OFFICER/MEMBER EXCLUDED? ❑ (Mandatory In NH) N/A 2CTK0714 6/1/2012 6/1/2013 EL- DISEASE - EA EMPLOYE $ 1,000,000 If yes• describe under DESCRIPTION OF OPERATIONS bolow E.L. DISEASE - POLICY LIMIT S 1 000, 000 A Cyber Liability OTE0271437 11 /15/2011 /15/2012 Limit 1,000,000 C Employee Dishonesty 36049811 /14/2012 /14/2013 Limit 100,000 DESCRIPTION OF OPERATIONS I LOCATIONS! VEHICLES (Attach ACORD 101, Additional Remarks Schedule, If more space is required} Certificate holder is Additional Insured with respect to liability only for work performed on their behalf by the Named Insured per form SS0008 04/05. CERTIFICATE HOLDER City of Fayetteville Purchasing Division 113 W. Mountain Room 306 Fayetteville, AZ 72701 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE -Jo Jordan/BJ ACORD 25 (2010/05) INS025 (201005).01 © 1988-2010 ACORD CORPORATION. All The ACORD name and logo are registered marks of ACORD False Alarm Contract Termination Letter City of Fayetteville Staff Review Form 2023-0123 ARCHIVED Item IDID N/A City Council Meeting Date - Agenda Item Only N/A for Non -Agenda Item Mike Reynolds - Chief of Police 1/23/2023 POLICE (200) Submitted By Submitted Date Division / Department Action Recommendation: Staff recommends Mayor Jordan approve and sign a letter terminating our contract with Central Square for false alarm reduction administrative services pursuant to RFP #08-03 approved by City Council on October 7, 2008. Budget Impact: Account Number Project Number Budgeted Item? No Total Amended Budget Expenses (Actual+Encum) Available Budget Does Item have a direct cost? No Item Cost Is a Budget Adjustment attached? No Budget Adjustment Remaining Budget Fund Project Title $ Is Purchase Order Number: Previous Ordinance or Resolution a 181-08 Change Order Number: Approval Date; 01/26/2023 Original Contract Number: Comments: CITY OF rARKANSAS AVILLE TO: MikLioneld e Jordds, Mhyfr /I FROM: Mike Reynolds, Chief of Police /a'tylL//[. ,LGiI(/+/-- DATE: January 23, 2023 iJ SUBJECT: False Alarm Contract Termination Letter RECOMMENDATION: STAFF MEMO Staff recommends Mayor Jordan approve and sign a letter terminating our contract with Central Square for false alarm reduction administrative services pursuant to RFP #08-03 approved by City Council on October 7, 2008. MS' (t t.PPIi. On October 7, 2008, the Fayetteville City Council approved Resolution #181-08 which authorized Mayor Dan Coody to sign a contract with ACT Public Safety Corporation to provide false alarm reduction administrative services to the City of Fayetteville. AOT Public Safety is currently owned by Central Square Technologies. DISCUSSION: The Fayetteville Police Department has seen a steady increase of citizen complaints against Central Square. The complaints consist of poor quality of customer service, lack of communication, and resident and business accounts being turned over to collections in error. Newer technologies are known to exist which would not only minimize errors, but would also automate the processes of data collection, and quarterly statistical reporting which is currently taking multiple days to receive from Central Square when requested. This contract is over fourteen years old, and needs to be refreshed. The Fayetteville Police Department and Fayetteville City Attorney will be bringing forward recommendations for amendments to the current city alarm ordinance, and a new Request for Proposals will be submitted. BUDGET/STAFF IMPACT: None Attachments: Contract Termination Letter Staff Review Form Mailing Address: 113 W. Mountain Street www.fayettevllle-ar.gov Fayetteville, AR 72701 OFFICE OF THE MAYOR January 23, 2023 Ms. Jess Suiter Central Square 1000 Business Center Drive Lake Mary, Florida 32746 RE: Termination of Contract Dear Ms. Suiter: The City of Fayetteville Arkansas is hereby exercising its termination of the contract right pursuant to paragraph 9 of the October 7, 2008 contract. This contract is hereby terminated sixty (60) days following the receipt of this notice. Sinc r Lloneld J Mayor City of Fayetteville 113 W. Mountain Street Fayetteville, AR 72701 www.fayetteville-ar.9ov