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Home My WebLink About12-03 RESOLUTION0 9 RESOLUTION NO. 12-03 A RESOLUTION APPROVING A THREE-YEAR STANDARD MAINTENANCE CONTRACT WITH NEW WORLD SYSTEMS, INC. WITH A COST IN 2003 OF ONE HUNDRED ELEVEN THOUSAND SIX HUNDRED NINETY-FOUR DOLLARS ($111,694.00). BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section 1. That the City Council of the City of Fayetteville, Arkansas hereby approves a three-year Standard Maintenance Contract with New World Systems, Inc. with a cost in 2003 of One Hundred Eleven Thousand Six Hundred Ninety -Four Dollars ($111,694.00). PASSED and APPROVED this 2151 day of January, 2003. ATTEST: APPROVED: By: By: W, i K/GI��G.-'/� 14EATHER WOODRUFF, City Clerk 's 2V4vis � f 0 0 NEW WORLD SYSTEMS CORPORATION STANDARD SOFFWARF. MAINTENANCE AGREEMENT This Standard Software Maintenance Agreement (SSMA) between New World Systems Corporation (New World) and Fayetteville P.D., Arkansas (Customer) sets forth the standard software maintenance support services provided by New World. 1. Service Period This SSMA shall remain in effect for a period of three (3) years from (start date) 01/01/03 to (end date) 12/31/2005. 2. Services Included The following services or features are available under this SSMA: (a) Upgrades, including new releases, to the Licensed Standard Software (prior releases of Licensed Standard Software application packages are supported no longer than nine (9) months after a new release is announced by New World); (b) Temporary fixes to Licensed Standard Software (see paragraph G below); (c) Revisions to Licensed Documentation; (d) Reasonable telephone support for Licensed Standard Software on Monday through Friday from 8:00 a.m. to 8:00 p.m. (lastem Time Zone); and (e) Invitation to and participation in user group meetings. Items a, b, and c above will be distributed to Customer on magnetic media or other means, as appropriate. After installation, Customer shall return any magnetic media to New World. Additional support services arc available as requested by Customer using the then -current hourly rates or applicable fees. Exhibit B of your original License Agreement has a description of support services available. 3. Maintenance for Modified Licensed Standard Software and Custom Software Customer is advised that if it requests or makes changes or modifications to the Licensed Standard Software, these changes or modifications (no matter who makes them) make the modified Licensed Standard Software more difficult to maintain. If New World agrees to provide maintenance support for Custom Software or Licensed Standard Software modified at Customer's request, then the additional New World maintenance or support services provided shall be billed at the then -current Exhibit B hourly fees plus reasonable expenses. 4. Billing Maintenance costs will be billed annually as detailed on the following page. (Any Exhibit B support or service hours and travel costs incurred are billed weekly for the previous calendar week.) 5. Additions of Software to Maintenance Agreement Additional Licensed Standard Software licensed from New World will be added to the SSMA as they are installed at Customer's location. Maintenance costs for the additional software will be billed to Customer on a pro rata basis for the remainder of the current maintenance year and on a full year basis thereafter. CONFIDENTIAL (Rev SSMA 03/94) Fayetteville P.D., Arkansas Requests for Software Correction on Licensed Standard Software At any time during the SSMA period, if Customer believes that the Licensed Standard Software does not conform to the current specifications set forth in the user manuals, Customer must notify New World in writing that there is a claimed defect and specify which feature and/or report it believes to be defective. Before any notice is sent to New World, it must be reviewed and approved by the Customer Liaison. Documented examples of the claimed defect must accompany each notice. New World will review the documented notice and when a feature or report does not conform to the published specifications, New World will provide software correction service at no charge. A non -warranty request is handled as a billable Request for Service (RFS) using Exhibit B Support Services. "rhe no charge software correction service docs not apply to any of the following: (a) situations where the Licensed Standard Software has been changed by anyone other than New World personnel; (b) situations where Customer's use or operations error causes incorrect information or reports to be generated; and (c) requests that go beyond the scope of the specifications set forth in the current User Manuals. 7. Maintenance Costs for Licensed Standard Software Packages Covered for IBM AS/400-2043 New World agrees to provide software maintenance at the costs listed below for the following New World Licensed Standard Software packages installed at Customer's location: Application Package 1. Aegis" - Combined LE/Fire/EMS CAD Software 2. Aegis" - Additional CAD Software 3. Aegis" - Law Enforcement Records Software (Base Package) 4. Aegis® - Law Enforcement Records Federal/State Compliance 5. Aegis - Additional Law Enforcement Records Software C. Aegis" - Fire Records Base Software 7. Aegis" - Fire Records Federal/State Compliance Software 8. Aegis" - Public Safety Management Software 9. Aegis" - Business Office Software 10. :legis" - Photo Imaging Software 11. Aegis' - Additional Public Safety Software 12. Afobile - Mobile Software on the RS/6000 13. Mobile" - Mobile Laptop Sofiware 14. Afobile" - Mobile Software on the iScrics 400 TOTAL LIST COST: $389,000 Period Cowered Number of Modules MAINTENANCE COST: See Below Annual Amount Billing Date 13 14 1/1/03 to 12/31/03 $479174 I/I/03 1/1/04 to 12/31/04 $50,714 I/I/04 1/1/05 to 12/31/05 $54,254 I/I/05 Note: Unless extended by New World, the above costs are available for 90 days after submission of the costs to Customer. After 90 days, New World may change the costs. ALL INVOICES ARE DUE. THIRTY (30) DAYS FROM RECEIPT OF INVOICE. CONFIDENTIAL (Rev SSMA 03/94) Fayetteville P.D., Arkansas 0 0 8. Terms and Conditions This Agreement is covered by the Terms and Conditions from our Licensing Agreement signed by Fayetteville P.D., Arkansas (Customer) on June 18 1997 ACCEPTED BY: Customer: Fayetteville P.D., Arkansas Name: Title: Date: / 0 ACCEPTED BY: New World Svstems Corporation Name: Gfi1s Title: Date: /D —Y(p -GZ By signing above, each of us agrees to the terms and conditions of this Agreement and as incorporated herein. Each individual signing represents that (s)he has the requisite authority to execute this Agreement on behalf of the organization for which (s)he represents and that all the necessary formalities have been met. If the individual Is not so authorized then (s)he assumes personal liability for compliance under this Agreement. CONFIDENTIAL (Rev SSMA 03/94) Fayetteville P.D., Arkansas FAYETTEVILLE P.D., ARKANSAS Licensed Application Software January. 2003 1. Aegis" - Combined LE/Fire/EMS CAD Software Call Scheduling Call Stacking - Geo -File Verification - Hazard and Location Alerts - Hydrant Inventory - Interface to Aegis/400 LE Records - Interface to Aegis/400 Fire/EMS Records - Note Pads - Rip -N -Run - Run Cards - Tone Alerts Unit Status Monitors Unit Recommendations 2. Aegis'® - Law Enforcement Records Software Base Package - Accidents - Arrest - Business Registry - Case Processing - Computer Aided Investigations - Federal Reports (UCR/iBR) - Geo -File Verification - Impounded Vehicles - Incident Tracking - Jacket Processing - Personnel/Education - Property - Traffic Tickets and Citations - Wants and Warrants 3. Aegis - Law Enforcement Records Federal/State Compliance 4. Aegis® - Additional Law Enforcement Records Software - Case Management - Field Investigations - Pawn Shops - GEO File Verifications - Pawn Shops - Bookings - Activity Reporting and Scheduling - Property Room Bar Coding CONFIDENTIAL (Rev SSMA 03/94) Fayetteville P.D., Arkansas 10 5. Aegis`3 - Fire Records Software • Activity Reporting and Scheduling Arson Investigations Hazardous Materials Hose Inventory and Maintenance Hydrant Inventory and Inspections Incident Tracking Inspection Tracking Personnel/Education Pre -plans 6. Aegis"' - Fire Records Federal/State Compliance 7. Aegisa - Public Safety Interface Software AS/400 State/NCIC Interface On -Linc CAD Interface to State/NCIC 8. Aegis'�' - Business Office Software Cash Register Interface 9. Aegis° - Photo Imaging Software Capture/View Stations Public Safety Line Ups/Mug Shots 10. Aegis -Additional Public Safety Software Microsoft Word Interface Data Analysis and Mapping Graphical User Interface — Server Graphical User Interface — Client 11. Mobile` - Mobile Software on the RS/6000 Base Message Switch to NCIC New World CAD Interface 12. Mobiles'- Mobile Laptop Software - LE State/NCIC via Switch - LE IBR Field Reporting - LE CAD via Switch - LE IBR Field Reporting Compliance 13. Afobile"� - Mobile Software on the iSeries 400 MDT/MCT Base LE CAD Interface MDT/MCT Base CAD/RMS Interface CONFIDENTIAL (Rev SSMA 03/94) Fayetteville P.D., Arkansas