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Home My WebLink About47-02 RESOLUTION• • • RESOLUTION NO. 47-02 A RESOLUTION TO ADD A TEMPORARY CLERK TO THE SOLID WASTE DIVISION NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section 1. That the City Council of the City of Fayetteville, Arkansas hereby approves the addihon of a temporary employee in the Solid Waste Division at a cost of $14,400.00 to be derived from normally occurring vacancies in the Solid Waste Division for 2002. PASSED and APPROVED this the 19th day of March, 2002. • oodruff, City terk APPROVED: By: DAN COODY, Ma • NAME OF FILE: CROSS REFERENCE: Resolution No. 47-02 • 03/19/02 Resolution No. 47-02 03/04/02 Memo to Mayor Coody & City Council from Gary Dumas rcgarding authorization to add part-time temporary clerk in the Solid Waste Division 02/26/02 Mcmo to Gary Dumas from Carol Hill 03/19/02 Staff Review Form 03/21/02 Memo to Gary Dumas, General Services Director, from Heather Woodruff, City Clerk NOTES: • • FAYETTEVILLE THE CITY OF FAYETTEVILLE, ARKANSAS DEPARTMENTAI, CORRESPONDENCE To: Mayor and City Council From: Gary Dumas Date: Monday, March 04, 2002 Subject: Authorization to add part-time temporary clerk in the Solid Waste Division Background Historically the Solid Waste Division has been inundated with more customer calls than can be handled by the single receptionist that handles the front desk paperwork, greets and handles walk in customers and is required to take care of the incoming calls for service, assistance, or information. Last year the staff was reorganized making more staff available helping address the problem of the busy or unanswered ringing telephone that many customers encountered. Additionally, an automated telephone system with information, direct touchtone to various program areas, and voice mail was implemented. These changes, while helping to reduce the problems have not achieved the quality of customer service that the Solid Waste staff would like. With the spring and summer seasons upcoming, the staff anticipates an increase in calls and an associated increase in customer dissatisfaction when they encounter the busy or unanswered telephone or the voicemail system. The problem is simply not enough people to provide type of service that the public desires. Discussion The only apparent solution to the problem appears to be having enough people to answer the incoming calls while addressing the walk in customers. In addition to this work in addressing customer service issues, this position will help to with some of the office duties of the individual responsible for servicing the large commercial accounts. This program area provides a large portion of the revenue of the Division, offsetting residential rates and needs constant attention. The Division proposes adding a part-time temporary clerk/receptionist for 35 to 40 hours per week. The Division hopes that during the trail General Services Department 113 West Mountain Street Fayetteville, Arkansas 72701 Telephone: 479-575-8330 Fax: 479-575-8257 Email: gthimas@ciSayetteville.ar.us penod thirty-five hours per week will be sufficient but needs the flexibility to expand to 40 hours if necessary. If this addresses the problem adequately, a request will be made to create a permanent position during the next budget cycle. Historically, funding from normally occurring vacancies within the Division would have been sufficient to fund this position. That funding scenario is expected again this year. This action by the Council will increase the employee compliment by 3/4 employee or $14,400 for the budget year. Recommendation Approve resolution increasing the employee compliment of the Solid Waste Division by 3/4 employee or $14,400 for the 2002 budget. • • 1:21 \\•.r\ -\r\ CDV. Z L..Alot> —Vc1 a. ez R c‘ A -k-e--viNIC int^ C-12-•(•\4 ScNt•I February 26, 2002 TO: Gary Dumas FROM: Carrol Hill SUBJECT: As we have discuss December 2001 is descnbed am requesting th requirem, otheposition. e Position ave had Travis Dotson performing since on Workbook given to you this date. I sition be exempt and a compensation p.1 . • • e appropriate for the Further, we have had a lot of opposition to our automated phone system, and with the recent changes requested for lines to ring to the receptionist, Travis has also been responsible for these calls. In order to maintain a good customer service level the overflow phone calls could be filled with a part time clerk (maximum of 35 hours per week). The position could work seven hours per day, Monday through Friday, assist with the front desk in distribution of recycling bms, and answer the overflow of telephone calls. etc. Further, the position could handle the data entry of vanous reports, landfill bill justification and various other clerical duties as assigned. Please consider our request, and let me know your decision. STAFF REVIEW FORM XXX Agenda Request Contract Review Grant Review For the Fayetteville City Council meeting of: March 19. 2002 FROM: Gary Dumas Solid Waste General Services Name Division Department ACTION REQUIRED: Review and Approve Resolution to add part-time temporary clerk in the Solid Waste Division COST TO CITY: $14,400 Cost of this Request Account Number Project Number BUDGET REVIEW: Budget Manager $621,878 Personnel Services Category/Project Budget Category/Project Name $55 118 Admin and Operations Funds Used to Date Program Name 4L566,760 Solid Ws's:Us Remaining Balance Fund Budgeted Item Budget Adjustment Attached Administrative Services Director CONTRACT/GRANT/LEASE REVIEW: GRANTING AGENCY: CUfia_ 2 Y 4102, Accounting Manager Date Sze L. ofic City Attorney ULei Purchasing Officer Date 3 15 10 a— Date ADA Coordinator Internal ditor STAFF RECOMMENDATION: Adding Part-time/Temporary Clerk Date 0 Date - Date Ad i istrative Services Director Date ayor New iaos, n e5 Coos elo r AGee10 DA .3442 - Date Date 314001_ Date Cross Reference New Item: Yes No Prey OrcURcs #: Orig Contract Date: Page 2 STAFF REVIEW FORM Description Meeting Date Comments: Reference Comments: Budget Coordinator Accounting Manager City Attorney 3$'-'i� koar. ; 1 A e>-< .• vnts.J- ri4P4- tr-141•Lt 41 G.. 'ft...List fht 1115 )1...se ^IAA/ Loftr•44.1 oosp.ft.J4( Purchasing officer ADA Coordinator Internal Auditor FAYETTEVILLE THE CITY OF FAYETTEVIUK, ARKANSAS DEPARTMENTAL CORRESPONDENCE To: Gary Dumas, General Services Director From: Heather Woodruff, City Clerk Date: March 21, 2002 Please find attached a copy of Resolution No. 47-02 authorizing the addition of a temporary clerk to the Solid Waste Division. The original will be microfilmed and filed with the City Clerk. CC: Nancy Smith, Internal Audit Michele Bechhold, Personnel Marsha Farthing, Accounting Carol Hill, Solid Waste