HomeMy WebLinkAbout40-02 RESOLUTION• •
RESOLUTION NO.40-02
A RESOLUTION TO APPROVE A CONTRACT WITH
SOUTHWESTERN BELL COMMUNICATIONS FOR
DEDICATED WEB -SITE HOSTING SERVICES FOR
THREE YEARS IN AN AMOUNT NOT TO EXCEED
$21,408.00 (PLUS TAX) ANNUALLY
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF
FAYETTEVILLE, ARKANSAS:
Section 1. That the City Council of the City of Fayetteville, Arkansas
hereby approves the attached Contracts and Statement of Work for City of
Fayetteville with Southwestern Bell Communications in an amount of not to
exceed $21,408.00 (plus tax) annually for three years and authorizes the Mayor to
execute said contract.
PASSED and APPROVED this the 5th day of March, 2002.
APPROVED:
By
•
1b.
Woodruff, City Cl
•
NAME OF FILE:
CROSS REFERENCE:
Resolution No. 40-02
•
03/05/02
Resolution No. 40-02
Contract with Southwestern Bell Communications for dedicated Web -
Site Hosting Services for three (3) years
Appendix A (Contract)(SBC Communications)
Appendix B (RFP Submission)(SBC Communications)
Addendum 3. (Platinum Internet Data Center Infrastructure)
Appendix A. (Proposer Guarantees)
Appendix B. (Proposer Warranties)
Appendix D. (Schedule of Fees and Expenses)(Web Hosting)
02/12/02
Memo to Fayetteville City Council thru Mayor Coody and Ted H.
Webber, Administrative Services Director, from Budget and Research,
regarding Web Hosting Contract - Southwestern Bell Communications
03/05/02
Staff Review Form
03/07/02
Memo to Kevin Springer, Budget and Research, from Heather Woodruff,
City Clerk
NOTES:
Scyrep
E -Services, Inc.
(45. zid-o
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Contracts and Statement of Work for:
City of Fayetteville
Dedicated Hosting
Last Updated - February 20, 2002
Prepared by - Brad Shepard, Data Solutions Manager
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Services Summary
This is a brief checklist of the services and pricing included in this contract. Please see the Customer
Service Agreement(s) and the Statement of Work for details.
Instructions: Mark choices with an "X" (or use a number If more than one of the same server is being
ordered — and please note in special instructions as well)
Package Selection (Mark selection with an "X")
Compaq
Sun
$ 1,484.00
Start Up Pack
DL 320 / Tape Back Up
A10 / NetScreen 5XP
S -Corp
Netra t1
Recurring Fees
Biz Pack
DL 360 / Tape Back Up A10 / NetScreen 5XP
S -Pro
E220R
Professional / Consulting Services
Performance Pack
DL 380 / Tape Back
Up A10 / NetScreen 5XP
X
Tape Back Up (Do not fill in if Start Up Pack, Biz Pack or Performance Pack is selected)
C -Lite
DL 320
Managed Firewall (Do not fill in if Start Up Pack Biz Pack or Performance Pack is selected)
C -Corp
DL 360
X
C -Pro
DL 380
(DAS)
Options and Upgrades Selection (Mark selection with an "X")
Fees and Charges Summary (Total of all services ordered)
Non -Recurring Set-up Fees
IP Address Upgrade (Note: All servers will be assigned one IP address as a default — the second or
additional IP addresses will require filling out the IP Address Management Guidelines form)
$ 1,484.00
RAM Upgrade
Monthly
Hard Drive Upgrade
Recurring Fees
Processor Upgrade
$ 1,484.00
Professional / Consulting Services
Total ($ USD)
Monitoring Upgrade
X
Tape Back Up (Do not fill in if Start Up Pack, Biz Pack or Performance Pack is selected)
X
Managed Firewall (Do not fill in if Start Up Pack Biz Pack or Performance Pack is selected)
Load Balancing (Note: two or more servers are required for the Load Balancing upgrade)
Storage
(DAS)
Fees and Charges Summary (Total of all services ordered)
Non -Recurring Set-up Fees
Invoice Billing
$ 1,484.00
Credit Card of Credit Card — client to fill
Monthly
Form)
Recurring Fees
36 Month Contract
$ 1,484.00
Total ($ USD)
$ 1,484.00
Payment Method
X
Invoice Billing
Credit Card of Credit Card — client to fill
out the Credit Card Information
Form)
Dedicated Hosting Services provided by SBC E -Services, Inc
Sales Instructions
(1)
(2)
Dedicated Hosting Statement of Work (SOW)
A Statement of Work (SOW) is REOUIRED for EACH server. Attach all SOW to the package.
Fill in ALL required fields
Company
City of Fayetteville
Domain
www.accessfavetteville.org
13 Digit BTN
1
Client Technical or Primary Contact (Required Information)
Contact Name
Jason Herron
Title
Site Developer
Street Address
Street Address
4058 N. College
Phone
(501)
582-5100
Mobile
Rm./Ste.
Rm./Ste.
Floor #2
Pager
City
City
Fayetteville
Fax
State
State
AR
ZIP
72703
Other
Country
Country
USA
e-mail
Cason@ifworld.com
Client Secondary Contact (Optional Information)
Contact Name
Kevin Springer
Title
Purchasing
Street Address
113 W Mountain Street
Phone
Mobile
Mobile
Rm./Ste.
Rm./Ste.
Pager
Pager
City
City
Fax
Fax
State
State
ZIP
ZIP
Other
Country
Country
e-mail
e-mail
Section 2. Client Billing Contact (Required Information)
Contact Name
Kevin Springer
Title
Purchasing
Billing Address
113 W Mountain Street
Phone
(501) 575-8256
Mobile
Rm./Ste.
Pager
City
Fayetteville
Fax
(501) 575-8257
State
AR
ZIP
72701
Country
USA
e-mail
kspringer@ci. ayetteville.ar.us
Dedicated Hosting Services provided by SBC E -Services, Inc
Section 3. SBC Contact Information
SBC Sales Contact
Contact Name
Brad Shepard
Title
DSM
Street Address
138 N. East Avenue
Phone
(214) 576-7228
(501)
442-1938
Mobile
7.4002
Rm./Ste.
Room 100
Pager
800-253-9254
City
Fayetteville
Fax
TX
(501)
442-3388
State
AR
ZIP
72701
Other
mn5972@txmail.sbc.com
--�
e-mail
Bs7892@sbc.com
SBC Sales
Code
80
SBC Design Engineer / IP Specialist, or other Technical Contact
Contact Name
Matt Nowicki
Title
Web Hosting
Street Address
2600 N. Central Expressway
Phone
(214) 576-7228
Mobile
Rm./Ste.
7.4002
Pager
City
Richardson
Fax
State
TX
ZIP
75080
Other
f
�r
e-mail
mn5972@txmail.sbc.com
--�
SBC Sales
Code
'SBC Region (Region this customer is in) REQUIRED INFORMATION
X
SWBT — Southwestern Bell Missouri, Oklahoma, Kansas, Arkansas Texas
H
PB — Pacific Bell California and Nevada
AIT—Ameritech Illinois Indiana, Michi•an Ohio Wisconsin
SNET — Southern New En • land Tele • hone Connecticut
.00R
— Out of Re • ion All other U.S. States
f
�r
INTL — International
--�
Dedicated Hosting Services provided by SBC E -Services, Inc
1
(Mark
Section 4. Services Summary
Choices with an "X")
Operat ng System J
Option 1: Packaged
Packaged Solutions
Firewall at a discounted
Addendums with
Wnrlo x2000
0
Sun Solaris
0
Linux
0
I X 1 1
Solutions
(Compaq ONLY). These packages include Tape Back Up A10 and a NetScreen 5XP
price. If this option is selected, be sure to include the Tape Back Up and Firewall
the Dedicated Hosting Customer Service Agreement.
Order Type
Solution Type
Term Length
X
r—
New (N)
Compaq
Start Up Pack
DL 320
10 GB of Transfer
Tape Back Up A10
NetScreen 5XP
1 Year
Change (C)
Biz Pack
DL 380
40 GB of Transfer
Tape Back Up A10
NetScreen 5XP
2 Year
Disconnect (D)
X
Performance Pack
DL 380
80 GB of Transfer
Tape Back Up A10
NetScreen 5XP
X
3 Year
Other
Option 2: Server Solutions a la carte servers)
Server Solutions (Compaq or Sun). These packages are SERVERS ONLY. If this option is selected, be sure to
include the Dedicated Hosting Customer Service Agreement. The Tape Back Up and Firewall Addendums
should be removed.
Order Type
Solution Type
Term Length
Inc
New (N)
Compaq
Sun
C -Lite
DL 320
10 GB of Transfer
S -Corp
Netra t1
40 GB of Transfer
1 Year
Dedicated Hosting Services provided by SBC E -Services,
Change (C)
C-Corp
DL 360
40 GB of Transfer
S-Pro
E220R
80 GB of Transfer
2 Year
Disconnect (D)
C-Pro
DL 380
80 GB of Transfer
3 Year
Other
Section 5. Optional Server Upgrades (Mark with an "X" and/or Mark Hard Drives with quantity)
Compaq Server Options
Available for both Compaq Packaged Solutions and Compaq Server Solutions servers.
DL 320 Options
DL 360 Options
DL 380 Options
Total IP Address
Total IP
Address
Total
IP Address
16
16
16
32
32
32
64
64
64
128
128
128
256
256
256
Total RAM
Total
RAM
Total RAM
256 MB SDRAM
512 MB SDRAM
512 MB SDRAM
i
1024 MB
SDRAM
1024 MB SDRAM
1024 MB SDRAM
2048 MB SDRAM
2048 MB SDRAM
2048 MB SDRAM
4096 MB SDRAM
4096 MB SDRAM
Additional
Hard
Drive
Additional Hard Drive
Additional
Hard Drive
9.1 GB SCSI 10K
9.1 GB SCSI 10K
18 GB SCSI 10K
18 GB SCSI 10K
18 GB SCSI 10K
36 GB SCSI 10K
36 GB SCSI
10K
36 GB SCSI 10K
Additional
Processor
Additional Processor
1.0 GHz Pentium III
1.0 GHz Pentium III
Sun Server Options
Netra t1 Options
E220R
Total IP Address
Total IP Address
16
16
32
32
64
64
128
128
256
256
Total
RAM
512 MB
1024 MB
2048 MB
Additional Hard Drive
36 GB SCSI
Dedicated Hosting Services provided by SBC E-Services, Inc
Section 6. Professional / Consulting Services Summary (use additional pages if needed)
Consulting Service
Brief Description
Setup Fee ($ USD)
Monthly Fee ($
Hourly Fee ($
Per Server Fee
USD)
USD)
($USD)
Monitoring
Upgrade
N/A
$
$
$
$
N/A
$
$ 150.00
$
N/A
$
Set-up - Upgrades
$
Section 7. Optional Enhanced Services Summary (attach addendums for each as needed)
NOTE: If Start Up Pack Biz Pack or Performance Pack is selected, DO NOT fill in the Tape Back Up and
Firewall sec ions of this table.
Service
Brief Description
Setup Fee
($ USD)
Monthly Fee
($ USD)
1
Monitoring
Upgrade
1
$
$ 1,069.00
$
Tape
Back Up
Qualstar, A10 Tape Backup, Veritas software, weekly
backup for 10GB
$ 415.00
$ 150.00
$
Approved Discount Dollar Amount
$ 150.00
Set-up - Upgrades
Managed
Firewall
NetScreen 5XP Managed Firewall Service, ScreenOS 2.6
Software,
($ USD)
$ 265.00
$
$ 265.00
Balancing
Load
$
Approved
Discount Dollar Amount
$
$
$
Storage
(DAS)
$
$ 1,484.00
$
Section 8. Non -Recurring Pricing Summary (Required Information)
Non -Recurring Set-up Fees
Units
NRC
($ USD)
1
Set-up - Package or Server
1
$ 1,069.00
Set-up - Server Options
$
$ 415.00
Set-up - Consulting Services
$
Approved Discount Dollar Amount
$
Set-up - Upgrades
(firewall, etc)
Total
($ USD)
$
Estimated One - Time Consulting Fees
$
Approved
Discount Dollar Amount
$
Total ($ USD)
$ 1,484.00
Section 9. Recurring Pricing Summary (Required Information)
Monthly -Recurring Fees
Units
Recurring Fee ($ USD)
Monthly Fee - Package or Server
1
$ 1,069.00
Monthly Fee - Server Options
$ 415.00
Monthly Fee - Consulting Services
$
Monthly Fee - Upgrades (firewall, etc)
$
Approved Discount Dollar Amount
$
Total
($ USD)
$ 1,484.00
Dedicated Hosting Services provided by SBC E -Services, Inc
.fit• v'_ r
IMPORTANT NOTES*"
The pricing in sections 8 and 9 reflects the configuration and features you selected as of the date on
this Statement of Work. Variables you choose after filling out this Statement of Work, such Professional
Services/Consulting, hardware options, additional services and Usage Overages may affect your fees.
Professional Services/Consulting, hardware options and additional services may be added to your
account and are handled on a per customer basis. Please discuss Professional Services/Consulting,
hardware options and additional services with your Account Manager.
Overage charges include but are not limited to (1) Data Transfer Above Limit at S5 per GB for each GB of
data transfer over the included allotment (2) Tape Back Up overages and consulting - see Tape Back Up
Addendum for pricing and (3) Firewall overages and consulting - see Firewall Addendum for pricing.
Special Instructions
SBC will register domain name(s) on behalf of client if requested. Make request in this "Special
Instructions" box. A registration fee will apply.
Section 10. Statement of Work Acceptance (Required Information)
Client Signature
The Client, by signing below, indicates that the Statement of Work has been read and the terms have been
accepted. This Statement of Work is subject to the terms and conditions of the Dedicated Hosting Customer
Service Agreement.
Dedicated Hosting Services provided by SBC E -Services, Inc
Order Completion Date'
'Order Completion date supplied by SBC
Client Accept
Signature
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Dedicated Hosting Services provided by SBC E -Services, Inc
IP Address Management Guidelines
As a responsible member of the INTERNET community, SBC must abide by the policies set forth by ICANN and
ARIN in regard to address allocation to customers. The address space that is currently unassigned in IPv4
space (32-bit addressing) is becoming constricted, and measures to ensure the future viability of the Internet
may cause conflicts with customer network planning unless responsible and efficient usage of subnet space is
agreed upon between providers and their customer base.
In cooperation with our customers, SBC must plan to make the most efficient use of allocated network space so
that we can continue to route traffic and obtain new network address space when requested. SBC encourages
and supports our customers in the growth of their networks, and we will assign addresses to customers who
genuinely require the address space for their networks. However, we must examine all requests for address
space with care to validate the use of the IP numbers that are allocated.
Background
ARIN allocates blocks of IP addresses to Internet Service Providers (ISPs) for the purpose of reassigning that
space to their customers. ARIN takes guidance from allocation policies and procedures set forth in RFC 2050.
ISPs are required to use a utilization efficiency criterion in providing address space to their customers. To this
end, ISPs should have documented justification available for each allocation. ARIN may request this
justification at any time. If the justification is not provided, this may impact future receipt of allocations. In
extreme cases, existing allocations may be affected.
Because the number of available IP addresses on the Internet is limited, many factors must be considered in the
determination of address space assignment. Utilization rate of address space will be a key factor, but not the
only factor, in network number assignment.
Responsibility and Authority
The assignment and management of IP addresses is the responsibility of the SBC E -Services. SBC E -Services
will be charged with obtaining addresses (referred to as blocks) from the organization(s) who dispense them to
backbone service providers.
The governing organization is the American Registry for Internet Numbers (ARIN) in North and South America.
The Sales and Sales Engineering Departments will be responsible for providing address justification as part of a
customer's order. Once the order is turned over to the provisioning group, provisioning will work with the
customer's technical representative on an ongoing basis to that the IP addresses fulfill their business
requirements.
SBC E -Services will conduct audits of all address blocks, including subnets provided to customers, to ensure
efficient usage of assigned addresses. This auditing will be conducted frequently to ensure effective usage of
currently assigned blocks and the availability of new blocks. The auditing will be conducted through a variety of
methods including, but not limited to, ping sweeps, reverse DNS lookups, and periodic reviews of customer IP
justification forms. The detailed results of these audits will be made available upon request to the Sales
Department, in case specific account management is required to maintain a healthy customer relationship.
Conclusion
SBC E -Services will provide the customer with as many addresses as needed to operate on the Internet. The
customer is expected to utilize these addresses effectively and not simply based on convenience. All requests
for a change in a customers IP allocation should be called in to 888 -Web -Host to discuss the necessary
documentation.
Dedicated Hosting Services provided by SBC E -Services. Inc
Number of IP Addresses Requested (Mark with an "X" under IP Addresses)
Request
IP Choices
IP Addresses
Up to 2 (2 maximum)
Up to 16 (16 maximum)
Up to 32 (32 maximum)
Up to 64 (64 maximum)
Up to 128 (128 maximum)
Up to 256 (256 maximum)
IP address approvals are at SBC Communications
discretion based on our ability to determine your
immediate or future need.
SBC reserves the right to refuse IP address requests.
Evaluation Criteria / Questionnaire
While SBC has offered multiple IP addresses with their Dedicated Hosting packages, the implementation of IP
addresses is limited by ARIN's new policies for IP Address justification. These new policies state that use of IP
addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means
to you is that you MUST use name -based hosting where possible. Below please find additional guidelines in
ARIN justification requests:
1) Do you have client machines that do not need a fixed IP address?
Consideration should be given towards employing name -based instead of IP -based virtual domain hosting. This
will allow you to host an unlimited number of domains (subject to the limits of your web server
software/hardware) per web server without needing a separate IP address per domain.
Do you have client machines that do not need a fixed IP address?
2) Are you employing the webhosting services for primary or secondary DNS?
If so, DNS servers meet ARIN justifications for hard -coded IP address implementation.
Are you employing the webhosting services for primary or secondary DNS?
3) Are you installing SSL certificates for secure transactions?
If so, SSL cert providers require a hard -coded IP address. Therefore this falls into adequate ARIN justificat'on.
Are you installing SSL certificates for secure transactions?
4) Are you employing Mail or Database services on your dedicated Webhosting server?
If you are you are employing a separate, dedicated mail or database server, this would fall within ARIN
guidelines for a dedicated IP address.
Are you employing Mail or Database services on your dedicated Webhosting server?
Dedicated Hosting Services provided by SBC E -Services, Inc
TEXAS SALES AND USE TAX EXEMPTION CERTIFICATION
Client is to 1111 out this form If they do not normally pay sales tax to the State of Texas. Otherwise the
client will be billed for Texas Sales Tax.
Name of Purchaser, Firm or Agency:
City of Fayetteville
Address
(Street & number, P.O. Box or Route Number), Phone #
(including area code)
113 West Mountain
City, State, Zip:
Fayetteville, AR 72701
I, the purchaser named above, claim an exemption
items described below or on the attached order or invoice
from payment of sales
form:
and use taxes for the purchase of taxable
Seller:
Street address:
City, State, Zip:
Description of items to be purchased or on the attached order or invoice:
Purchaser claims this
the state of Texas):
exemption for the following reason (i.e., reseller or benefit_of service will be used outside. of
I understand that I will be liable for payment of sales or use taxes which may become due for failure to comply with
the provisions of the Tax Code: Limited Sales, Excise and Use Tax Act; Municipal Sales and Use Tax Act; County
Health Services Sales and Use Tax; The Texas Health and Safety Code; Special Provisions Relating to Hospital
Districts, Emergency Services Districts, and Emergency Services Districts in counties with a population of 125,000
of less.
I understand that it is a criminal offense to give an exemption certificate to the seller for taxable items that I know, at
the time of purchase, will be used in a manner other than that expressed in this certificate and, depending on the
amount of tax evaded, the offense may range from a Class C misdemeanor to a felony of the second degree.
�
�>I '8Title:
Purchaser:
1.. /� / /7?/� j2
Signature. '
�� Date: 3/5-4fi
Note: THIS CERTIFICA Dr/ES NOT REQUIRE A NUMBER TO BE VALID. Sales and Use Tax
"Exemption Numbers" or ax Exempt" Numbers do not exist.
Dedicated Hosting Services provided by SBC E -Services, Inc
DEDICATED HOSTING
CUSTOMER SERVICE AGREEMENT
This is an agreement between you ("Account
Holder") and SBC E -Services, for itself and on
behalf of its Affiliates ("SBC") regarding your use of
SBC's computer, interactive information,
communication and server management services
related to hosting one or more websites for you.
1. OVERVIEW.
1.1 General. This Agreement governs the
terms and conditions under which SBC makes the
services offered by SBC available to individual
consumers or small businesses. Under this
Agreement, you must comply with SBC 's then
current "Acceptable Use Policy," as updated from
time to time by SBC, which can be viewed at
www.webhosting.com. PLEASE READ THESE
TERMS AND CONDITIONS CAREFULLY. BY
COMPLETING THIS ORDER FOR SERVICES
PROVIDED BY SBC YOU AND YOUR BUSINESS
ARE AGREEING TO BE BOUND BY THE TERMS
OF THIS AGREEMENT AND SBC's ACCEPTABLE
USE POLICY.
1.2 Definitions.
(a) "Affiliate° of any Person means any
other Person directly or indirectly controlling,
directly or indirectly controlled by or under direct or
indirect, control with such Person. As used in this
definition, the term "control," "controlling" or
"controlled by" shall mean in possession, directly or
indirectly, of the power either to (i) vote fifty percent
(50%) or more of the securities or interests having
ordinary voting power for the election of directors
(or other comparable controlling body) of such
Person or (ii) direct or cause the direction of the
actions, management or policies of such Person,
whether through the ownership of voting securities
or interest, by contract or otherwise, excluding in
each case, any lender of such Person or any
Affiliate of such lender.
(b) "Initial Term" means the minimum term
for which SBC will provide the Service(s) to Account
Holder, as indicated on the Statement of Work.
Except as otherwise expressly provided in this
Agreement, SBC is obligated to provide and
Account Holder is obligated to pay for each Service
through its Initial Term and any Renewal Term.
(c) "Internet Data Center(s)" or "IDC" means
any of the facilities from which SBC provides
Dedicated Webhosting Service(s).
(d) "Renewal Term" means any service term
following the Initial Term, as specified in Section
2.2.
(e) "SBC Acceptable Use Policy" means the
SBC Acceptable Use Policy and Terms and
Conditions, the general terms and conditions
governing Account Holder's use of Services,
including, but not limited to, online conduct, and the
obligations of Account Holder and its
Representatives in the Internet Data Centers, as set
forth in Appendix "A" hereto and as periodically
updated on SBC's website www.webhosting.com.
(1) "Service(s)" means the specific service(s)
provided by SBC as described on the Statement(s)
of Work).
(g) "Statement of Work" means the detailed
description(s) of the Services set forth in Appendix
"B" hereto.
2. DELIVERY OR SERVICES; TERMS; FEES
2.1 Delivery of Services.
(a) General. By submitting a Statement of
Work, Account Holder agrees to take and pay for,
and, by accepting the Statement of Work, and,
upon the Effective Date, SBC agrees to provide, the
Service(s) during the Initial Term and for any
Renewal Term as specified in paragraph 2.2(b)
below. A rejected Statement of Work, when
modified and resubmitted, shall be considered a
new Statement of Work submission.
2.2 Term.
(a) Term Commencement. SBC will host an
account for Account Holder, for the Account
Holder's registered domain name, for the period of
time (the "Term") corresponding with the payment
plan chosen by the Account Holder.
(b) Renewal term(s). This contract will
be automatically renewed for a period of one (1)
month at the end of the Term ("Renewal Term")
and each successive Renewal Term, unless
terminated prior, at SBC's then -current rates and
charges. Termination of services by the Account
Holder must be given in written form, at least 30
days prior to the termination date. Phone
notification is not acceptable.
Dedicated Hosting Services provided by SBC E -Services, Inc
3. FEES AND PAYMENT TERMS
3.1 Fees and Expenses. Account Holder will pay
all fees due according to the prices and terms listed
in the Statements of Work. The prices listed in the
Statement(s) of Work will remain in effect during the
Initial Term indicated in the Statements of Work and
will continue thereafter, unless modified in
accordance with Section 3.3.
Variables the Account Holder chooses after
filling out the Statement of Work, such
Professional Services/Consulting, hardware
options, additional services and Usage
Overages may affect the billed fees.
Overage charges include but are not limited to
(1) Data Transfer Above Limit at the rate
charged by SBC over the included allotment (2)
Tape Back Up overages and consulting — see
Tape Back Up Addendum for pricing and (3)
Firewall overages and consulting — see Firewall
Addendum for pricing.
3.2. Payment Terms. SBC may require a security
deposit prior to provisioning Service. All installation
fees and non-recurring charges, along with the first
month's service fees, shall be due and payable
within 14 days of invoice date. Thereafter, recurring
fees will be invoiced on a monthly basis according
to SBC's billing cycle and are due within 14 days of
billing date. Accounts that are past due by more
than thirty (30) calendar days shall be subject to
immediate interruption of service(s), with or without
the grant of a notice or cure period, such notice or
cure period to be granted at the sole discretion of
SBC. Reactivation of the service after termination
or cancellation for any reason shall require the
payment of additional installation charges and is
subject to the availability of facilities. All inquiries
regarding payment or your account should be
directed in the United States to 888 -WEB -HOST
(888 932-4678) and in Canada, 416 260-5411.
3.3 Price Changes. During the initial term of
this Agreement, Account Holder will not be charged
an amount greater than the price set for the
Services hereunder. SBC, however, reserves the
right to change, without prior notice, after such
initial term, the prices charged to the Account
Holder for the services provided by SBC. Upon
renewal, as provided in paragraph 2.2(b) above, the
prices charged may be changed to the then
prevailing price for the Services.
3.4 Taxes. Each Party purchasing functions,
facilities, products and services (Services) under
this Agreement shall pay or otherwise be
i
responsible for all federal, state, or local sales, use,
excise, gross receipts, municipal fees, transfer,
transaction, property, or similar taxes, fees, or
surcharges (hereinafter "Tax") imposed on, or with
respect to, the Services under this Agreement
provided by or to such Party.
(a) Billing and Withholding. Whenever
possible, Taxes shall be billed as a separate item
on the invoice. If the Account Holder is required by
mandatory law, to withhold taxes based upon any
payments made to SBC from or on behalf of
Account Holder under the terms of this Agreement,
the parties agree that such payments to SBC shall
be grossed up to reflect such levies. Account
Holder shall provide SBC with all documents
establishing the basis and the amount of such
deduction and the payment by Account Holder
thereof to the respective tax authority.
(b) With respect to any purchase of Services
under this Agreement if any Tax is required or
permitted by Applicable Law to be collected from
the Account Holder by SBC, then: (i) SBC shall bill
the Account Holder for such Tax; (ii) the Account
Holder shall remit such Tax to SBC; and (iii) SBC
shall remit such collected Tax to the applicable
taxing authority. Failure to include Taxes on an
invoice or to state a Tax separately shall not impair
the obligation of the purchasing Party to pay any
Tax. Nothing shall prevent SBC from paying any
Tax to the appropriate taxing authority prior to the
time: (1) it bills the Account Holder for such Tax, or
(2) it collects the Tax from the Account Holder.
( c) Resold Services. With respect to any
purchase hereunder of Services, under this
Agreement that are resold to a third party, if any
Tax is imposed by Applicable Law on the end user
in connection with any such purchase, then: (i) the
purchasing Party shall be required to impose and/or
collect such Tax from the End User; and (ii) the
purchasing Party shall remit such Tax to the
applicable taxing authority. The purchasing Party
agrees to indemnify and hold harmless the
providing Party for any costs incurred by the
providing Party as a result of actions taken by the
applicable taxing authority to collect the Tax from
the providing Party due to the failure of the
purchasing Party to pay or collect and remit such
tax to such authority.
(d) Uncollected Taxes. If SBC fails to bill
or to collect any Tax as required herein, then, as
between SBC and the Account Holder (i) the
Account Holder shall remain liable for such
Dedicated Hosting Services provided by SBC E -Services, Inc
uncollected Tax; and (ii) SBC shall be liable for any
penalty and interest assessed with respect to such
uncollected Tax by such authority. However, if the
Account Holder fails to pay any Taxes properly
billed, then, as between SBC and the Account
Holder the Account Holder will be solely responsible
for payment of the Taxes, penalty and interest.
(e) If the Account Holder fails to impose
and/or collect any Tax from end users or its other
retail customers as required herein, then, as
between SBC and the Account Holder, the Account
Holder shall remain liable for such uncollected Tax
and any interest and penalty assessed thereon with
respect to the uncollected Tax by the applicable
taxing authority. With respect to any Tax that the
Account Holder has agreed to pay or impose on
and/or collect from end users or its other retail
customers, the Account Holder agrees to indemnify
and hold harmless SBC for any costs incurred by
the providing Party as a result of actions taken by
the applicable taxing authority to collect the Tax
from SBC due to the failure of the Account Holder
to pay or collect and remit such Tax to such
authority.
(1) Audits. If either Party is audited by
a taxing authority or other Governmental Authority,
the other Party agrees to reasonably cooperate with
the Party being audited in order to respond to any
audit inquiries in a proper and timely manner so that
the audit and/or any resulting controversy may be
resolved expeditiously.
(g) Tax Exemptions. To the
extent a sale is claimed to be for resale and thus
subject to tax exemption, the Account Holder shall
fumish SBC a proper resale tax exemption
certificate as authorized or required by statute or
regulation of the jurisdiction providing said resale
tax exemption. Failure to timely provide said resale
tax exemption certificate will result in no exemption
being available to the Account Holder for any period
prior to the date that the Account Holder presents a
valid certificate. If Applicable Law excludes or
exempts a purchase of Services, under this
Agreement from a Tax, but does not also provide
an exemption procedure, then the providing Party
will not collect such Tax if the Account Holder (a)
furnishes SBC with a letter signed by an officer of
the purchasing Party claiming an exemption and
identifying the Applicable Law that both allows such
exemption and does not require an exemption
certificate; and (b) supplies SBC with an
indemnification agreement, reasonably acceptable
to SBC, which holds SBC harmless from any tax,
interest, penalties, loss, cost or expense with
respect to forbearing to collect such Tax.
(h) Controversies. With respect to any
Tax or Tax controversy covered by this Section, the
Account Holder is entitled to contest with the
imposing jurisdiction, pursuant to applicable law
and at its own expense, any Tax that it is ultimately
obligated to pay or collect. The purchasing Party
will ensure that no lien is attached to any asset of
SBC as a result of any contest. The Account
Holder shall be entitled to the benefit of any refund
or recovery of amounts that it had previously paid
resulting from such a contest. Amounts previously
paid by SBC shall be refunded to the SBC. The
parties agree to cooperate with each other in any
such contest.
(1) Notices. All notices, affidavits,
exemption certificates or other communications
required or permitted to be given by either Party to
the other under this Section 3 shall be sent in
accordance with Section 10.9 hereof.
4. CONFIDENTIAL INFORMATION; INTELLECTUAL
PROPERTY OWNERSHIP; LICENSE GRANTS.
4.1 Confidential Information.
(a) Nondisclosure of Confidential
Information. Each party acknowledges that it will
have access to certain confidential information of
the other party concerning the other partys
business, plans, customers, technology, and
products, and other information held in confidence
by the other party ("Confidential Information').
Confidential Information will include all information
in tangible or intangible form that is marked or
designated as confidential or that, under the
circumstances of its disclosure, should be
considered confidential. Confidential Information
will also include, but not be limited to, SBC
developed technology, Account Holder developed
technology, and the terms and conditions of this
Agreement. Each party agrees that it will not use in
any way, for its own account or the account of any
third party except as expressly permitted by, or
required to achieve the purposes of, this
Agreement, nor disclose to any third party (except
as required by law or to that party's attorneys,
accountants and other advisors as reasonably
necessary), any of the other party's Confidential
Information and will take reasonable precautions to
protect the confidentiality of such information, at
least as stringent as it takes to protect its own
Confidential Information.
Dedicated Hosting Services provided by SBC E -Services, Inc
(b) Exceptions. Information will not be
deemed Confidential Information hereunder if such
information: (i) is known to the receiving party prior
to receipt from the disclosing party directly or
indirectly from a source other than one having an
obligation of confidentiality to the disclosing party;
(ii) becomes known (independently of disclosure by
the disclosing party) to the receiving party directly
or indirectly from a source other than one having an
obligation of confidentiality to the disclosing party;
(iii) becomes publicly known or otherwise ceases to
be secret or confidential, except through a breach
of this Agreement by the receiving party; or (iv) is
independently developed by the receiving party.
The receiving party may disclose Confidential
Information pursuant to the requirements of a
govemmental agency or by operation of law,
provided that it gives the disclosing party
reasonable prior written notice sufficient to permit
the disclosing party to contest such disclosure.
4.2 Intellectual Property.
(a) Ownership. Except for the rights
expressly granted herein), this Agreement does not
transfer from SBC to Account Holder any SBC
developed technology, and all right, title and
interest in and to such technology will remain solely
with SBC. Except for the rights expressly granted
herein, this Agreement does not transfer from
Account Holder to SBC any Account Holder
developed technology, and all right, title and
interest in and to such technology will remain solely
with Account Holder. SBC and Account Holder
each agrees that it will not, directly or indirectly,
reverse engineer, decompile, disassemble or
otherwise attempt to derive source code or other
trade secrets from the other party.
(b) General Skills and Knowledge.
Notwithstanding anything to the contrary in this
Agreement, SBC will not be prohibited or enjoined
at any time by Account Holder from utilizing any
skills or knowledge of a general nature acquired
during the course of providing the Services,
including, without limitation, information publicly
known or available or that could reasonably be
acquired in similar work performed for another
customer of SBC.
5. SBC REPRESENTATIONS AND WARRANTIES.
5.1 Authority and Performance of SBC. SBC
represents and warrants that (i) it has the legal right
to enter into this Agreement and perform its
obligations hereunder, and (11) the performance of
its obligations and delivery of the Services to
Account Holder will not violate any applicable U.S.
laws or regulations, or cause a breach of any
agreements with any third parties. SBC warrants
that it is either the owner or licensee of any
software involved herein and all documentation
related to any such software, and has the right and
power to deliver and license the software and all
documentation related to the software. Warranty
service provided under this Agreement does not
insure uninterrupted operation of the system.
Except for the limited warranties set forth herein,
Software is provided "as is" without warranty of any
kind, either express or implied. SBC does not
warrant that the software, including security
software, operates without error or will prevent third
party hacking or access to Account Holder's
networks. In the event of a breach of the warranties
set forth in this paragraph 5.1, Account Holder's
sole remedy is termination pursuant to Section 9 of
the Agreement.
5.2. Service Level Warranty. In the event that
Account Holder experiences any of the service
pertormance issues defined in this Section 5.2 as a
result of SBC' failure to provide Services in
accordance with this Agreement, SBC will, upon
Account Holder's request in accordance with this
Section 5 (the "Service Level Warranty"), issue a
service credit to Account Holder's account as
described below. The Service Level Warranty shall
not apply to performance issues (i) caused by
factors outside of SBC' reasonable control; (ii) that
resulted from any actions or inaction's of Account
Holder or any third parties; or (iii) that resulted from
Account Holder's equipment or software and/or
third party equipment or software (not within the
sole control of SBC).
(a) Service Credits. Service credits will
be issued if SBC fails to meet the Service Levels.
Credits for any incident, or multiple incidents, within
any calendar month will not exceed Account
Holder's monthly bill for recurring charges during
such month
(b) Downtime Periods. In the event
Account Holder experiences Downtime, Account
Holder shall be eligible to receive from SBC a
service credit for each Downtime period with a
maximum aggregate service credit of one -month's
billing charges for all Downtime for incidents
occurring during such month.
"Downtime", as used herein, -- shall mean any
period in excess of (30) consecutive minutes during
which SBC's equipment is incapable of delivering
Dedicated Hosting Services provided by SBC E -Services, Inc
the Service(s), but shall not include periods during
which SBC's equipment is capable of delivering the
Service(s), but Account Holder, for whatever
reason, is not utilizing the Service(s). Downtime
shall not include any network unavailability during
SBC's scheduled maintenance of the Internet Data
Centers, network and Service(s), as described in
the Rules and Regulations, or due to Force
Majeure.
(c) Account Holder Must Request
Service Credit. In order to receive any of the
Service Credits described in this Section 5.2,
Account Holder must notify SBC within five (5) days
from the time Account Holder becomes eligible to
receive a Service Credit. Failure to comply with this
requirement will forfeit Account Holder's right to
receive a Service Credit.
(d) Termination Option for Repeatedly
Failing to Meet Common Obligations. Failure by
SBC to fulfill its obligations under any specific
Statement of Work(s) shall be remedied in
accordance with the provisions of the relevant
Statement of Work(s). Termination under this
provision due to repeated failure to meet common
obligations will be effective thirty (30) days after
receipt of such notice by SBC.
(e) THE SERVICE LEVEL WARRANTY SET FORTH IN
THIS SECTION 5.2 SHALL ONLY APPLY TO THE
SERVICE(S) PROVIDED BY SBC AND, DOES NOT APPLY
TO ANY OTHER PRODUCTS OR SERVICES RECEIVED BY
ACCOUNT HOLDER FROM SBC; OR ANY SERVICE(S)
THAT EXPRESSLY EXCLUDE THIS SERVICE LEVEL
WARRANTY (AS STATED IN THE SPECIFICATION SHEETS
FOR SUCH SERVICES). THIS SECTION 5.2 STATES
ACCOUNT HOLDER'S SOLE AND EXCLUSIVE REMEDY
FOR ANY FAILURE BY SBC TO PROVIDE SERVICE(s).
5.3 No Other Warranty. EXCEPT FOR THE
EXPRESS WARRANTIES SET FORTH IN THIS SECTION 5,
THE SERVICES ARE PROVIDED ON AN "AS IS" BASIS,
AND ACCOUNT HOLDER'S USE OF THE SERVICES IS AT
rT5 OWN RISK. SBC DOES NOT MAKE, AND HEREBY
DISCLAIMS, ANY AND ALL OTHER EXPRESS AND/OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, NONINFRINGEMENT AND TITLE,
AND ANY WARRANTIES ARISING FROM A COURSE OF
DEALING, USAGE, OR TRADE PRACTICE. SBC DOES
NOT WARRANT THAT THE SERVICES WILL BE
UNINTERRUPTED, ERROR -FREE, OR COMPLETELY
SECURE.
5.4 Disclaimer of Actions Caused by and/or
Under the Control of Third Parties. SBC DOES NOT
AND CANNOT CONTROL THE FLOW OF DATA TO OR
FROM SBC' NETWORK AND OTHER PORTIONS OF THE
INTERNET. SUCH FLOW DEPENDS IN LARGE PART ON
THE PERFORMANCE OF INTERNET SERVICES PROVIDED
OR CONTROLLED BY THIRD PARTIES. AT TIMES,
ACTIONS OR INACTIONS OF SUCH THIRD PARTIES CAN
IMPAIR OR DISRUPT ACCOUNT HOLDER'S CONNECTIONS
TO THE INTERNET (OR PORTIONS THEREOF). ALTHOUGH
SBC WILL USE COMMERCIALLY REASONABLE EFFORTS
TO TAKE ALL ACTIONS IT DEEMS APPROPRIATE TO
REMEDY AND AVOID SUCH EVENTS, SBC CANNOT
GUARANTEE THAT SUCH EVENTS WILL NOT OCCUR.
ACCORDINGLY, SBC DISCLAIMS ANY AND ALL
LIABILITY RESULTING FROM OR RELATED TO SUCH
EVENTS.
5.5 Disclaimer of Actions Caused by and/or
Under the Control of Account Holder. SBC
SHALL NOT BE RESPONSIBLE FOR ANY FAILURES,
REPAIRS OR MODIFICATIONS NECESSITATED BY THE
ACCOUNT HOLDER'S ALTERATION OF THE OPERATING
SYSTEM, INCLUDING ANY AND ALL OPERATIONAL
ISSUES WHICH MAY ARISE AS A RESULT OF THE
ADDITION OF SOFTWARE BY ACCOUNT HOLDER. SBC
SHALL NOT BE LIABLE FOR ANY DELAY IN PROVIDING OR
ANY FAILURE TO PROVIDE SERVICES IF SUCH DELAY IS
CAUSED BY FORCES BEYOND THE REASONABLE
CONTROL OF SBC.
6.ACCOUNT HOLDER OBLIGATIONS.
6.1. Account Holder Responsibility. The terms
of this Agreement shall apply to all accounts, sub -
accounts, and alternative account names
associated with Account Holder's principal account.
The Account Holder is responsible for the use of
each account, whether used under any name or by
any person, and for ensuring full compliance with
this Agreement by all users of that account. A SBC
account may not be transferred without prior written
approval from SBC. The Account Holder is
responsible for maintaining the confidentiality of
his/her password. In the event of a breach of
security through the Account Holder's account, the
Account Holder will be liable for any unauthorized
use of the SBC services, including any damages
resulting therefrom, until the Account Holder notifies
SBC 's customer service.
6.2. IP Address. If SBC assigns the Account
Holder an Internet Protocol address in connection
with the Account Holder's use of the SBC services,
the right to use that Internet Protocol address will
remain with and belong only to SBC, and the
Account Holder shall have no right to use such
Internet Protocol address except as allowed by
SBC in its sole and absolute discretion.
Dedicated Hosting Services provided by SBC E -Services, Inc
6.3 Warranties of Account Holder.
(a) General. Account Holder represents and
warrants that (i) it has the legal right and authority,
and will continue to own or maintain the legal right
and authority, during the term of this Agreement, to
place and use any Account Holder Equipment as
contemplated under this Agreement; (ii) the
performance of its obligations and use of the
Services (by Account Holder, its customers and
users) will not violate any applicable laws,
regulations or cause a breach of any agreements
with any third parties or unreasonably interfere with
other SBC customers' use of SBC services, and
that it will strictly comply with the SBC
Acceptable Use Policy, a copy of which Is
attached hereto as Appendix "A', and these
Terms and Conditions.
(b) Breach of Warranties. In the event of any
breach of any of the foregoing warranties, in
addition to any other remedies available at law or in
equity, SBC will have the right, in its sole
reasonable discretion, to suspend immediately any
related Services if deemed reasonably necessary
by SBC to prevent any harm to SBC and its
business SBC will provide notice and opportunity
to cure if practicable depending on the nature of the
breach. Once cured, SBC will promptly restore the
Service(s).
6.4 Compliance with Law and SBC Acceptable
Use Policy and Terms and Conditions. Account
Holder agrees that it will use the Service(s) only for
lawful purposes and in accordance with this
Agreement. Account Holder will strictly comply at
all times with all applicable laws and regulations
and the SBC Acceptable Use Policy and Terms and
Conditions, as updated by SBC from time to time.
The SBC Acceptable Use Policy and Terms and
Conditions are incorporated herein and made a part
hereof by this reference. SBC may change the
SBC Acceptable Use Policy and Terms and
Conditions upon ten (10) days' notice to Account
Holder, which notice may be provided by posting
such new SBC Acceptable Use Policy and Terms
and Conditions at the SBC Web site
www.webhosting.com and notifying Account Holder
through electronic mail at an address to be
designated by Account Holder that such change
has been posted. Account Holder agrees that it has
received, read and understands the current version
of the SBC Acceptable Use Policy and Terms and
Conditions. The SBC Acceptable Use Policy and
Terms and Conditions contain restrictions on
Account Holder's and Account Holder's users'
online conduct (including prohibitions against
unsolicited commercial email) and may contain
financial penalties for violations of such restrictions.
Account Holder agrees to comply with such
restrictions and, in the event of a failure to comply,
Account Holder agrees to pay the financial
penalties in accordance with the SBC Acceptable
Use Policy and Terms and Conditions. Account
Holder acknowledges that SBC exercises no control
whatsoever over the content of the information
passing through Account Holder's site(s) and that it
is the sole responsibility of Account Holder to
ensure that the information it and its users transmit
and receive complies with all applicable laws and
regulations and the SBC Acceptable Use Policy and
Terms and Conditions.
6.5 Termination for Violation. Violations of
these or any other provisions of this Agreement
may result in termination of the services provided
by SBC in its discretion, with or without the grant of
a notice or cure period, such notice or cure period
to be granted at the sole discretion of SBC based
upon the severity of the violation. SBC reserves the
right to refuse service if any of the content within, or
any links from, the Account Holder's website is
deemed prohibited unlawful, unlicensed, illegal,
misleading, or obscene, or is otherwise in breach of
SBC's then current "Acceptable Use Policy" in
SBC's sole discretion. If SBC terminates the
services being provided to the Account Holder
due to a violation of the Acceptable Use Policy,
such termination shall be without refund
Notwithstanding anything in this Agreement, the
content of the Account Holder's website is the sole
responsibility of the Account Holder. The Account
Holder agrees to indemnity and hold harmless SBC
from any and all claims, losses, damages, liabilities,
judgments, or settlements, including reasonable
attorney's fees, costs, and other expenses incurred
by SBC, (collectively, "Claims") related to or in
connection with the content of the Account Holder's
website. The terms of this Section will survive any
termination of this Agreement. If the Account Holder
sells or resells advertising or webspace to a third
party, then the Account Holder shall be responsible
for the contents of such advertising and the actions
of such third party. SBC has the absolute right to
reject any advertising or other third party content
that is illegal, offensive or otherwise in breach of the
then current SBC "Acceptable Use Policy". The e-
mail distribution by the Account Holder of "SPAM",
"JUNK MAIL", or "UNSOLICITED COMMERCIAL
E-MAIL", is expressly prohibited. If the Account
Holder refuses to remove any advertising or other
third party content deemed objectionable by SBC,
SBC may terminate the services being provided
to the Account Holder, without refund.
Dedicated Hosting Services provided by SBC E -Services, Inc
6.6. Passwords- Account Ownership. The
Account Holder shall be responsible for maintaining
security of its password. SBC will not change
passwords to any account without proof of
identification, which is satisfactory to SBC, which
may include written authorization with signature. In
the event of any dissolution of a corporation or
partnership, divorce or other legal action that
includes Account Holder, Account Holder
understands that SBC will remain neutral and may
put the account on hold until final adjudication of the
disposition of the domain name by a court with
appropriate jurisdiction. Under no circumstances
will SBC be liable for any losses incurred by
Account Holder during this time of determination of
ownership, or otherwise. The Account Holder
agrees to indemnify and hold harmless SBC from
any and all Claims arising from such ownership
disputes. The terms of this Section will survive any
termination of this Agreement.
6.7. Transfer of Rights. The Account Holder's
rights and privileges under this Agreement cannot
be sold or transferred without the prior written
consent of SBC.
7. LIMITATION OF LIABILITY.
7.1 Service Interruption. SBC will use its best
efforts to maintain a full time Internet presence for
the Account Holder. The Account Holder hereby
acknowledges that the network may, at various time
intervals, be down due, but not limited to, utility
interruption, equipment failure, natural disaster, acts
of God, or human error. In no event shall SBC be
liable to the Account Holder for any damages
resulting from or related to any failure or delay of
SBC in providing access to the Internet under this
Agreement.
7.2 CONSEQUENTIAL DAMAGES WAIVER. IN NO
EVENT SHALL SBC BE LIABLE TO THE
ACCOUNT HOLDER FOR ANY INDIRECT,
SPECIAL OR CONSEQUENTIAL DAMAGES OR
LOST PROFITS ARISING OUT OF OR RELATED
TO THIS AGREEMENT OR THE PERFORMANCE
OR BREACH THEREOF. THE AGGREGATE,
TOTAL LIABILITY OF SBC UNDER THIS
AGREEMENT, IF ANY, SHALL IN NO EVENT OR
CIRCUMSTANCE EXCEED THE TOTAL
AMOUNT ACTUALLY PAID BY THE ACCOUNT
HOLDER HEREUNDER. THE TERMS OF THIS
SECTION WILL SURVIVE ANY TERMINATION
OF THIS AGREEMENT.
7.3. Basis of the Bargain; Failure of Essential
Purpose. The parties acknowledge that SBC has
set its prices and entered into this Agreement in
reliance upon the limitations of liability and the
disclaimers of warranties and damages set forth
herein, and that the same form an essential basis of
the bargain between the parties. The parties agree
that the limitations and exclusions of liability and
disclaimers specified in this Agreement will survive
and apply even if found to have failed of their
essential purpose.
8. INDEMNIFICATION.
8.1 Indemnification. The Account Holder
agrees to indemnity and hold SBC harmless from
any and all claims or causes of action of any kind or
nature, arising out of or related to Account Holder's
use of products and services, including the software
load of any upgrades or patches, purchased from or
provided by SBC, as well as all claims or causes of
action of any kind or nature brought by any third
party, or any of Account Holder's own customers.
The Account Holder and SBC will promptly notify
the other upon receipt of any Claim or legal action
arising out of activities conducted pursuant to this
Agreement. The rights and responsibilities
established in this paragraph will survive any
termination of this Agreement.
9.TERMINATION.
9.1. Termination For Cause. Either party may
terminate this Agreement if: (i) the other party
breaches any material term or condition of this
Agreement and fails to cure such breach within
thirty (30) days after receipt of written notice of the
same, except in the case of failure to pay tees,
which must be cured within five (5) days after
receipt of written notice from SBC; (ii) the other
party becomes the subject of a voluntary petition in
bankruptcy or any voluntary proceeding relating to
insolvency, receivership, liquidation, or composition
for the benefit of creditors; or (iii) the other party
becomes the subject of an involuntary petition in
bankruptcy or any involuntary proceeding relating to
insolvency, receivership, liquidation, or composition
for the benefit of creditors, if such petition or
proceeding is not dismissed within sixty (60) days of
f iling.
9.2 Liability for Termination. Neither party will be
liable to the other for any termination or expiration
of any Service or this Agreement in accordance
with its terms. In the case of Customer's
termination or cancellation without cause, Customer
Dedicated Hosting Services provided by SBC E -Services, Inc
1
shall be immediately liable to SBC for all rates and
charges through the Term, less SBC's reasonable
avoided costs.
9.3. Effect of Termination. Upon the effective
date of termination of this Agreement:
(a) SBC will immediately cease providing the
Service(s); and
(b) any and all payment obligations of
Customer under this Agreement for Service(s)
provided through the date of termination will
immediately become due.
9.4. Survival. The following provisions will survive
any expiration or termination of the Agreement:
Sections 3.1, 3.2, 3.4, 4, 5.2(c -e), 5.3, 5.4, 5.5, 6.1,
6.5, 7.2, 7.3, 8.1, 9, 10 and any provision that
specifically provides for such survival or which is
reasonably necessary to the enforcement of the
parties' respective rights hereunder.
10. MISCELLANEOUS PROVISIONS.
10.1 Force Majeure. Except for the obligation to
make payments, neither party will be liable for any
failure or delay in its performance under this
Agreement due to any cause beyond its reasonable
control, including, but not limited to, acts of war,
acts of God, earthquake, flood, embargo, not,
sabotage, labor shortage or dispute, governmental
act or failure of the Internet (not resulting from the
actions or inaction's of SBC), provided that the
delayed party: (a) gives the other party prompt
notice of such cause, and (b) uses its reasonable
commercial efforts to promptly correct such failure
or delay in performance. If SBC is unable to
provide Service(s) for a period of thirty (30)
consecutive days as a result of a continuing force
majeure event, the Account Holder may cancel the
Service(s), but there shall be no liability on the part
of SBC.
10.2 Marketing. The Account Holder agrees that
during the term of this Agreement SBC may publicly
refer to the Account Holder, orally and in writing, as
a customer of SBC. Any other reference to the
Account Holder by SBC requires the written
consent of the Account Holder.
10.4. Government Regulations. The Account
Holder will not export, re-export, transfer, or make
available, whether directly or indirectly, any
regulated item or information to anyone outside the
U.S. in connection with this Agreement without first
complying with all export control laws and
regulations which may be imposed by the U.S.
Government and any country or organization of
nations within whose jurisdiction the Account Holder
operates or does business.
(a) Account Holder Obligations. Account
Holder shall not post, transmit, re -transmit or store
material on or through any of Services or Products
which, in the sole judgment of SBC (i) is in violation
of any local, state, federal or non -United States law
or regulation, (ii) is threatening, obscene, indecent,
defamatory or that otherwise could adversely affect
any individual, group or entity (collectively,
"Persons") or (iii) violates the rights of any person,
including rights protected by copyright, trade secret,
patent or other intellectual property or similar laws
or regulations including, but not limited to, the
installation or distribution of "pirated" or other
software products that are not appropriately
licensed for use by Account Holder. Account Holder
agrees to indemnify and hold harmless SBC from
any claims resulting from the use of the services,
which damages Account Holder or any other party.
(b) Compliance. Account Holder shall be
responsible for determining what laws or
regulations are applicable to its use of the Services
and Products. Account Holder shall, upon the
request of SBC, provide SBC assurance of Account
Holder's compliance with those laws.
( c) Audit Rights. SBC reserves the right to
audit Account Holder's site, and the materials
comprising the site, at any time. If the audit reveals
any act or omission, which, in SBC's sole opinion,
constitutes a violation of any local, state, federal or
foreign law or regulation, SBC may immediately
shut down the site, and notify Account Holder of the
action. Account Holder agrees that it waives any
cause of action or claim it may have against SBC
for such action.
(d) Investigation Account Holder understands
that SBC may conduct an investigation into the
Account Holder, Account Holder's business, and/or
its owners, officers, directors, managers and other
principals. Based upon that investigation, SBC
reserves the right to refuse to do business with
Account Holder, or to stop doing business with
Account Holder. Account Holder agrees to hold
SBC harmless for any damages arising out of any
form or cause of action that could arise from SBC's
actions.
(e) These audits or investigations will be
conducted solely for the SBC's benefit, and not for
the benefit of Account Holder or any third party.
Dedicated Hosting Services provided by SBC E -Services, Inc
10.5. No Third Party Beneficiaries. SBC and the
Account Holder agree that, except as otherwise
expressly provided in this Agreement, there shall be
no third party beneficiaries to this Agreement,
including but not limited to the insurance providers
for either party or the customers of the Account
Holder. The Account Holder agrees that it shall
specifically inform its customers that they are not
third party beneficiaries of this Agreement.
10.6. Governing Law; Dispute Resolution. This
Agreement is made under and will be governed by
and construed in accordance with the laws of the
State of Arkansas (except that body of law
controlling conflicts of law) and specifically
excluding from application to this Agreement that
law known as the United Nations Convention on the
International Sale of Goods. The parties will
endeavor to settle amicably by mutual discussions
any disputes, differences, or claims whatsoever
related to this Agreement. All disputes, to be
considered under this provision, shall be brought to
the other party's attention no greater than one year
after the pertinent claim has accrued. Failing an
amicable settlement, any controversy, claim, or
dispute arising under or relating to this Agreement
(other than those described below) , including the
existence, validity, interpretation, performance,
termination or breach thereof, shall finally be settled
by arbitration in accordance with the Arbitration
Rules (and if the Account Holder is a non-U.S.
entity, the International Arbitration Rules) of the
American Arbitration Association ("AAA"). There
will be three (3) arbitrators (the "Arbitration
Tribunal"), the first of which will be appointed by the
claimant in its notice of arbitration, the second of
which will be appointed by the respondent within
thirty (30) days of the appointment of the first
arbitrator and the third of which will be jointly
appointed by the party -appointed arbitrators within
thirty (30) days thereafter. The language of the
arbitration shall be English. The Arbitration Tribunal
will not have the authority to award punitive
damages to either party. Each party shall bear its
own expenses, but the parties will share equally the
expenses of the Arbitration Tribunal and the AAA.
This Agreement will be enforceable, and any
arbitration award will be final, and judgment thereon
may be entered in any court of competent
jurisdiction. The arbitration will be held in Dallas,
Texas, USA. The matters which, as referred to
above, are not subject to the general rule set forth
herein regarding the arbitration of disputes,
including claims for preliminary injunctive relief,
other pre -judgment remedies, and claims for the
Account Holder's failure to pay for Services in
accordance with this Agreement, may be brought in
a state or federal court in the United States with
jurisdiction over the subject matter and parties.
10.7. Severability; Waiver. In the event any
provision of this Agreement is held by a tribunal of
competent jurisdiction to be contrary to the law, the
remaining provisions of this Agreement will remain
in full force and effect. The waiver of any breach or
default of this Agreement will not constitute a waiver
of any subsequent breach or default, and will not
act to amend or negate the rights of the waiving
party.
10.8. Assignment. The Account Holder may not
assign its rights or delegate its duties under this
Agreement either in whole or in part without the
prior written consent of SBC, and any attempted
assignment or delegation without such consent will
be void. SBC may assign this Agreement in whole
or part. SBC also may delegate the performance of
certain Services to third parties, including SBC's
Affiliates. This Agreement will bind and inure to the
benefit of each party's successors and permitted
assigns.
10.9 Notice. Any notice or communication
required or permitted to be given hereunder may be
delivered by hand, deposited with an overnight
courier, sent by email, confirmed facsimile, or
mailed by registered or certified mail, return receipt
requested, postage prepaid, in each case to the
address of the Account Holder as listed on the
Statement of Work and, if to SBC, at: SBC Finance,
P.O. Box 94972, Plano, Texas 75074, or at such
other address as may hereafter be furnished in
writing by either party to the other party. Such
notice will be deemed to have been given as of the
date it is delivered, mailed, emailed, faxed or sent,
whichever is earlier.
10.10. Relationship of Parties. This Agreement
will not establish any relationship of partnership,
joint venture, employment, franchise or agency
between SBC and the Account Holder. Neither
SBC nor the Account Holder will have the power to
bind the other or incur obligations on the other's
behalf without the other's prior written consent,
except as otherwise expressly provided herein.
10.11. Entire Agreement; Counterparts;
Originals. This Agreement, including all documents
incorporated herein by reference, constitutes the
complete and exclusive agreement between the
parties with respect to the subject matter hereof,
and supersedes and replaces any and all prior or
contemporaneous discussions, negotiations,
Dedicated Hosting Services provided by SBC E -Services, Inc
understandings and agreements, written and oral,
regarding such subject matter. Any additional or
different terms in any purchase order or other
response by the Account Holder shall be deemed
objected to by SBC without need of further notice of
objection, and shall be of no effect or in any way
binding upon SBC. This Agreement may be
executed in two or more counterparts, each of
which will be deemed an original, but all of which
together shall constitute one and the same
instrument. Once signed, any reproduction of this
Agreement made by reliable means (e.g.,
photocopy, facsimile) is considered an original. This
Agreement may be changed only by a written
document signed by authorized representatives of
SBC and the Account Holder in accordance with
this Section 11. For purposes of this Agreement,
the term "written" means anything reduced to a
ACCEPTED AND AGREED TO:
Account Holder Representative:
Printed Name:
Title:
Signature:
Date:
tangible form by a
party,
including a printed
or hand
written document,
e-mail
or other electronic
format.
10.12. Interpretation of Conflicting Terms. In the
event of a conflict between or among the terms in
this Agreement, the Statement of Work(s), the
Acceptable Use Policy and Terms and Conditions,
and any other document made a part hereof, the
documents shall control in the following order: the
Acceptable Use Policy and Terms and Conditions,
the Statement of Work, the Agreement and other
documents.
IN WITNESS WHEREOF, the parties hereto have
executed this document.
Dedicated Hosting Services provided by SBC E -Services, Inc
Acceptable Use Policy
By using SBC webhosting services, Account Holder
agrees to comply with this Policy. Account Holders
are expected to use the Internet with respect,
courtesy, and responsibility, giving due regard to
the rights of other Internet users. SBC expect
Account Holder to have a basic knowledge of how
the Internet functions, the types of uses, which are
generally acceptable, and the types of uses, which
are to be avoided. Common sense is the best guide
as to what is considered acceptable use. The
following are unacceptable uses:
Illegality in any form, including but not limited to
activities such as unauthorized distribution or
copying of copyrighted software, violation of U.S.
export restrictions, harassment, fraud, trafficking in
obscene material, drug dealing, and other illegal
activities.
Interpretation
The provisions of this Policy are intended as
guidelines and are not meant to be exhaustive.
Generally, conduct that violates law, regulation, or
the accepted norms of the Internet community,
whether or not expressly mentioned in this Policy, is
prohibited. SBC reserves the right at all times to
prohibit activities that damage its commercial
reputation and goodwill.
Illegal Use
SBC servers may be used only for lawful purposes.
Transmission, distribution or storage of any material
in violation of any applicable law or regulation is
prohibited. This includes, without limitation, material
protected by copyright, trademark, trade secret or
other intellectual property right used without proper
authorization, and material that is obscene,
defamatory, constitutes an illegal threat, or violates
export control laws. Examples of non -acceptable
content or links: "Pirated software", "Hackers
programs or archives", "Warez Sites", "Irc Bots",
"Mp3".
SBC will be the sole arbiter as to what constitutes a
violation of this provision, provided that any
determination of a violation of this provision shall be
made reasonably in good faith based on applicable
law, regulation and the accepted norms of the
Internet community.
System and Network Security
Violations of system or network security are
prohibited, and may result in criminal and civil
liability. Examples include, but are not limited to the
following: Unauthorized access, use, probe, or scan
of a systems security or authentication measures,
data or traffic. Interference with service to any user,
host or network including, without limitation, mail
bombing, flooding, deliberate attempts to overload a
system and broadcast attacks, forging of any TCP-
IP packet header or any part of the header
information in an email or a newsgroup posting.
Tortuous Conduct
No one shall post unlawful or defamatory
information about a person without their consent,
intentionally inflicting emotional distress, or violating
trademarks, copyrights, or other intellectual
property rights.
Spamming
Sending unsolicited mail messages, including,
without limitation, commercial advertising and
informational announcements, is explicitly
prohibited. A user shall not use another site's mail
server to relay mail without the express permission
of the site.
It is contrary to SBC policy for account holders to
use SBC servers to effect or participate in any of
the following activities:
To post to any Usenet or other newsgroup,
forum, e-mail mailing list or other similar
group or list articles, which are off -topic
according to the charter or other owner -
published FAQ or description of the group
or list;
2. To send unsolicited mass e -mailings, if
such unsolicited e -mailings provoke
complaints from the recipients;
3. To engage in any of the foregoing activities
using the service of another provider, but
channeling such activities through a SBC
provided server, or using a SBC provided
server as a maildrop for responses;
4. To falsify user information provided to SBC
or to other users of the service in
connection with use of an SBC service.
Dedicated Hosting Services provided by SBC E -Services, Inc
Consequences of Violation
If SBC becomes aware of an alleged violation by
any Account Holder of the Acceptable Use
Policy, SBC shall promptly notify such Account
Holder in writing of all facts supporting such
allegation. If SBC reasonably determines that
the Account Holder's activities violate the
Acceptable Use Policy and pose a clear, present
and material risk of harm to SBC's business or
operations or to SBC's other account holders,
SBC may immediately, without prior notice to
Account Holder, suspend or otherwise restrict
Account Holder's use of the affected Web
Hosting Services to the extent necessary to
prevent further possible unauthorized activity.
Within one hour of taking any action to suspend
or restrict an Account Holder's use of the
affected Web Hosting Services and Products,
SBC shall provide written notice to Account
Holder by facsimile or e-mail stating the actions
taken and all facts supporting any allegation of
violations of the Acceptable Use Policy.
Following completion of the investigation, and
delivery to SBC of a written report setting forth
the details and conclusion of such
Investigation, depending on the severity of the
violation, SBC may, in its sole discretion,
restrict, suspend, or terminate the affected Web
Hosting Services provided to the offending
Account Holder and/or pursue other civil
remedies, but only after providing at least two
(2) business days' prior written notice to SBC of
SBC's intention to take any such action. If SBC
becomes aware that such violation is a criminal
offense, SBC will notify the appropriate law
enforcement department of such violation. SBC
does not issue service credits for any outages
Incurred through service disablement resulting
from the Acceptable Use Policy violations. All
SBC contacts with any third party, including,
without limitation, law enforcement, shall be in
accordance with applicable law and regulation,
Including, but not limited to, law and regulation
governing the privacy of subscriber information
as applicable to SBC's provision of its services
to its Account Holders.
Reporting Network Abuse
Any party seeking to report any violations of SBC's
policy may contact WebHosting.com at 888 -Web -
Host
Dedicated Hosting Services provided by SBC E -Services, Inc
Enhanced Services Addendums
The following pages include the Addendums for Enhanced Services. Keep these addendums if: (1)
Packaged Solutions - Start Up Pack, Biz Pack or Performance Pack are selected or if: (2) Server
Solutions (a la carte) servers are selected with individual enhanced services.
If Tape Back Up and Firewall are not selected, these addendums should be removed.
Dedicated Hosting Services provided by SBC E -Services, Inc
NetScreen 5XP Firewall Addendum
CUSTOMER SERVICE AGREEMENT
This is an addendum reflecting the agreement
between you (hereinafter referred to as the
"Account Holder") and SBC E -Services, Inc., for
itself and on behalf of it's Affiliates ("SBC")
regarding your use of SBC's Firewall Services in
connection with co -location or webhosting services
provided to Account Holder pursuant to an
agreement regarding such services (the
"Agreement"). This Addendum is subject to the
terms and conditions set forth in the Agreement,
including but not limited to those provisions related
to Term, Warranties, Limitations of Liability,
Indemnification and the SBC Acceptable Use
Policy. The terms contained herein shall be in
addition to those set forth in the Agreement and to
the extent possible, read consistently therewith. To
the extent there is an irreconcilable conflict in terms
and conditions between this Addendum and the
Agreement the terms and conditions set forth
herein shall govern. PLEASE READ THESE
TERMS AND CONDITIONS CAREFULLY. BY
COMPLETING THIS ORDER FOR SERVICES
PROVIDED BY SBC YOU AND YOUR BUSINESS
ARE AGREEING TO BE BOUND BY THE TERMS
OF THIS ADDENDUM AND THE AGREEMENT.
"Services" as defined in the Agreement
shall be, and is hereby, amended to include
"Firewall Services".
2. "Firewall Services' as used herein shall
mean and refer sale of CPE or service
availability of firewall hardware and
software applications intended to restrict
access to data, configuration information
and/or applications, as well as the optional
administration, monitoring and technical
assistance associated with such
applications as set forth in the Statement of
Work attached hereto.
3. The initial term of this Addendum shall be
one year from the date of signing. The
Initial Term(s) related to the other products
and/or services set forth in the Agreement
or Statement(s) of Work shall remain the
same for those products and/or services as
set forth therein. Renewal terms shall be
governed by the Agreement.
4. The Firewall Services provided pursuant to
this Addendum shall be for the equipment
and/or systems set forth below. Any
change to the equipment and/or systems
listed herein shall be made in writing and
agreed to by SBC. The Firewall Services
provided hereunder are provided based
upon representations by Account Holder
regarding the configurations and software
associated with the equipment and/or
systems set forth below. SBC shall not be
responsible for any failures or inability to
provision these services arising out of a
change in or misrepresentation regarding
the software and/or configurations after the
initial testing and acceptance of the
equipment and/or systems by SBC unless
otherwise agreed to by SBC in writing.
EQUIPMENT AND/OR SYSTEM
DESCRIPTION:
5. SBC's Firewall Services shall include:
• Provisioning of agreed upon CPE, firewall
hardware and software necessary for the
implementation of the system, as defined in
the Statement of Work.
• Installation and Standard configuration of
CPE and firewall applications as set forth in
the Statement of Work.
Technical assistance (TA) to Account
Holder with toll -free access to
AUTOMATED CALL DIALER (ACD). TA
includes providing technical information and
assistance in diagnosing and resolving
firewall related problems, as well as access
to any free software updates, patches, bug -
fixes, etc. that may be released by
equipment manufacturers. User
authentication will be required for firewall
rule changes to be performed. User
authentication will take place when trouble
ticket is opened.
Up to 12 firewall rules changes are allowed
per year. Firewall rule change requests
taken from 8-5pm Monday -Friday are
typically implemented on the next business
day. If SBC determines that the requested
change creates a potential security risk,
they will contact the Account Holder to
review the request Firewall Rule Changes.
• Management of all user information
contained in the firewall. This service
Dedicated Hosting Services provided by SBC E -Services, Inc
includes adding and deleting users, and
modifying user privileges.
• Backup of the firewall rule set that has been
implemented on the Account Holder's
Firewall. Every time a change is made to
the firewall rule set, a new backup will be
made. The backups will be stored at SBC
for use in firewall restorations.
• Engineering support in case of a hardware
or software failure. Account Holder must
have current equipment software and
hardware maintenance from SBC.
6. Pricing
Firewall products and services shall be
provided in accordance with the
specifications and pricing set forth in the
Statement of Work. Pricing shall be subject
to change as set forth in the Agreement.
Account Holder Responsibilities:
• Provide single, primary point of contact for
all project matters, and someone familiar
with the web servers and network who can
participate in testing, if needed, at time of
installation. Contact information shall in the
form set forth in Attachment "1" hereto.
• A well -designed Layer 3 network -
addressing plan is a critical part of any
internetwork. If SBC is not creating a new
addressing plan as part of this project, the
Account Holder must provide valid
addresses for the new devices.
If devices are to be SNMP managed or
made accessible via Telnet for remote
diagnostics and troubleshooting, each
device must have a valid IP address.
Unless a Layer 3 addressing plan has been
purchased from SBC, it will be the Account
Holder's responsibility to assign IP
addresses to each device.
• Install, configure, and verify operation of all
equipment not supplied by SBC but
required for installation (e.g., Servers,
Software, etc., as applicable).
• For all Account Holders who have
purchased Technical Assistance service,
SBC requires that a secure shell (SSH)
access be configured should it become
necessary to remotely access the network
for troubleshooting. Such access can
greatly reduce the time it takes SBC
technicians to isolate network problems. If
the Account Holder's security policy will not
allow such access to be available at all
times, the Account Holder may elect to
provide such access on request.
8. WARRANTIES AND LIMITATIONS OF
LIABILITY:
In addition to the provisions regarding warranties as
set forth in the Agreement, the following provisions
and limitations shall apply to all Firewall Services:
SBC passes on to Account Holder the warranties
made to SBC by its suppliers and manufacturers
and SBC's warranty in its entirety shall be deemed
limited to and shall not extend beyond such
warranties. The length of the warranty period will be
the length established by the manufacturer of the
products and it no length is specified by the
manufacturer, shall in no event extend beyond one
year from the date of shipment. Account Holder
shall proceed exclusively and directly against such
supplier or manufacturer at SBC's request.
SBC's sole obligation under these warranties will be
limited to either, at SEC's option and expense,
repairing or furnishing a replacement F.O.B. first
point of shipment for the products or parts thereof
which SBC reasonably determines do not conform
with these warranties, and Account Holder's
exclusive remedy for breach of any such warranties
will be enforcement of such obligation of SBC. No
warranty is made that the Software will run
uninterrupted or error free. SBC will perform the
services in accordance with its customary
procedures. Account Holder's sole remedy for
defective Services shall be SEC's re -performance
of the work.
THE FOREGOING WARRANTIES ARE
EXCLUSIVE AND IN LIEU OF, AND SBC
DISCLAIMS, ALL OTHER EXPRESS OR IMPLIED
WARRANTIES, OBLIGATIONS OR LIABILITIES,
INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR PARTICULAR PURPOSE.
EXCEPT FOR THE LIMITED WARRANTIES SET
FORTH HEREIN, THE EQUIPMENT (INCLUDING
SOFTWARE) IS PROVIDED "AS IS" WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED. SBC DOES NOT WARRANT THAT
THE EQUIPMENT (INCLUDING SOFTWARE AND
SECURITY SOFTWARE) WILL BE
Dedicated Hosting Services provided by SBC E -Services, Inc
UNINTERRUPTED OR ERROR FREE IN ITS
OPERATION OR PREVENT THIRD PARTY
HACKING OR ACCESS TO CUSTOMER'S
NETWORKS.
ACCOUNT HOLDER'S SOLE AND EXCLUSIVE
REMEDIES AGAINST SBC, ITS PARENT AND
AFFILIATES, AND THEIR DIRECTORS,
OFFICERS AND EMPLOYEES FOR ANY
LOSSES, COSTS OR DAMAGES CAUSED BY
OR ARISING FROM ANY EQUIPMENT,
SOFTWARE OR SERVICE PROVIDED BY SBC IN
CONNECTION WITH THIS AGREEMENT,
WHETHER IN CONTRACT OR IN TORT, SHALL
BE CUSTOMER'S RIGHT TO RECEIVE REPAIR
OR REPLACEMENT OF THE EQUIPMENT OR
THE SERVICES. IN NO EVENT SHALL SBC'S
LIABILITY TO THE CUSTOMER EXCEED THE
MONEY PAID TO SBC BY THE ACCOUNT
HOLDER UNDER THIS AGREEMENT. SBC, ITS
PARENT AND AFFILIATES, DIRECTORS,
OFFICERS AND EMPLOYEES SHALL NOT BE
LIABLE FOR ANY INDIRECT, INCIDENTAL,
PUNITIVE, SPECIAL OR CONSEQUENTIAL
DAMAGES (INCLUDING BUT NOT LIMITED TO
LOST PROFITS AND/OR DAMAGES FOR LOSS
OF DATA) SUSTAINED OR INCURRED IN
CONNECTION WITH THE PERFORMANCE OR
NONPERFORMANCE OF WORK UNDER THIS
AGREEMENT OR THE SALE, USE OR
OPERATION OF THE EQUIPMENT, SOFTWARE
AND SERVICES PROVIDED OR SOLD OR
LICENSED UNDER THIS AGREEMENT, OR FOR
ANY DAMAGES DUE TO CAUSES BEYOND THE
REASONABLE CONTROL OF SBC OR DUE TO
FORCE MAJEURE CONDITIONS SUCH AS FIRE;
LIGHTENING STRIKE; EMBARGO; EXPLOSION,
POWER SURGE OR FAILURE, ACTS OF GOD;
WAR; LABOR DISPUTES; CIVIL
DISTURBANCES; ACTS OF CIVIL OR MILITARY
AUTHORITY; INABILITY TO SECURE
MATERIALS, FUEL, PRODUCTS OR
TRANSPORTATION FACILITIES; ACTS OR
OMISSIONS OF SUPPLIERS, OR
ATTRIBUTABLE TO ANY SERVICE, PRODUCTS,
ACCEPTED AND AGREED TO:
Account Holder Representative:
Printed Name:
Title:
Signature:
Date:
J�I1' (°vn.dy
OR ACTIONS OF ANY PERSON OTHER THAN
SBC, ITS AFFILIATES, DIRECTORS, OFFICERS,
EMPLOYEES, OR AGENTS REGARDLESS OF
THE FORM OF ACTION.
Account Holder will be subrogated to any
claims or rights SBC may have against the
manufacturer of the Equipment for breach of
any manufacturer warranties or representations
and, upon Account Holder's written request,
SBC will take all reasonable actions to enforce
on Account Holder's behalf any such express or
implied warranties or representations.
Notwithstanding the foregoing, SBC shall:
Indemnity Account Holder against any claim or
threat of claim brought by any third party alleging
the products infringe such party's patents,
trademarks or copyrights ("the Intellectual
Property"), providing that Account Holder: (i) shall
have followed SBC's reasonable instructions for use
of the Intellectual Property associated with the
products; (ii) shall not have modified the products;
(iii) notifies SBC promptly and in writing of any such
claims; and (iv) cooperates with and permits SBC to
control the defense, settlement or other handling of
such claim threatened claim. In the event the
products shall be found not to conform to the
Intellectual Property warranty, Account Holder's
sole remedy against SBC shall be, at SBC's option,
for SBC to (i) defend Account Holder against such
infringement claim; (ii) to substitute other
functionally equivalent products for the infringing
units or modify the infringing units so that they no
longer infringe; or (iii) to accept return of the
infringing units, providing Account Holder with credit
for the remaining value of any returned units.
Provided, however, if Account Holder furnished
specifications to SBC, Account Holder will hold SBC
harmless against any such claim, which arises out of
compliance with the specifications. This paragraph
states the entire liability of SBC with respect to
the infringement of patents, copyrights,
trademarks or other Intellectual property.
Dedicated Hosting Services provided by SBC E -Services, Inc
NetScreen 5XP Firewall Addendum
CUSTOMER SERVICE AGREEMENT
INSTALLATION COSTS
Effort
Ot,
Customer Cost if purchased in a Start Up,
Biz, or Performance Pack
Customer Cost if
purchased a la carte
NetScreen 5XP
1
Included
$265
Standard
Configuration
NetScreen 5XP
1
$150
$415
Customized
Configuration
RECURRING COSTS
Firewall Administration
Contract Term
1 year
2 year
3 year
(A Ia Carte) Annual Recurring Cost =>
$265
$265
$265
Rule Changes
(a la carte or
in a Pack
12 rule changes per year
Incl
8X5 Monday through Friday
Configuration
Backup
Incl
OS Upgrades
and Patch
Deployment
Incl
Additional Rule Changes (al
la carte or in a Pack
$150
Dedicated Hosting Services provided by SBC E -Services, Inc
NetScreen 5XP Firewall Addendum
CUSTOMER SERVICE AGREEMENT
The customer's firewall will be configured with the following standard configuration. If the customer desires
additional standard configurations $150 will be added to the cost of the installation ($265). Any configurations
beyond those defined by SBC could expose the customer's network to security risks.
Standard Firewall Configuration
The security policy will allow all users on the internal network full access to Internet services (outbound traffic),
while blocking all inbound traffic (all connection requests originating from the Internet), with the exception of
traffic destined for DNS and/or email gateways residing on the customer's private network including:
• Email Services
o SMTP, port 25
o POP3, port110
o SSMTP, port 465
o SIMAP, port 993
o SPOP3, port 995
o IMAP, port 25
• Internet Services
o HTTP, port80
o HTTPS, port 443
• FTP, ports 20 and 21
If the above
Standard Firewall Configuration
is not desired please
state the detailed customized configuration
desired.
General Information Questionnaire
1. Are you hosting your own Domain Name Services? YES NO
2. If not, what is the ISP's DNS server that you will use?
Primary: I I Secondary:
3. What are the IP addresses and name of the DNS servers, which are authoritative for your domain name?
If you do not have a domain name you will be required to acquire one before comoletion of firewall installatior
4. Are you hosting your own e-mail? YES NO
6. What is the IP address and hostname of the Internet SMTP server that you have as
7. What is the IP address and hostname of the Internet SMTP server that you have as the secondary mail
Dedicated Hosting Services provided by SBC E -Services, Inc
TAPE BACKUP ADDENDUM
CUSTOMER SERVICE AGREEMENT
This is an addendum reflecting the agreement
between you (hereinafter referred to as the
"Account Holder") and SBC E -Services, Inc., for
itself and on behalf of it's Affiliates ("SBC")
regarding your use of SBC's tape back-up services
in connection with web or data center (co -location)
hosting services provided to you pursuant to an
agreement regarding such services (the
"Agreement"). This Addendum is subject to the
terms and conditions set forth in the Agreement,
including but not limited to those provisions related
to Term, Warranties, Limitations of Liability,
Indemnification and the SBC Acceptable Use
Policy. The terms contained herein shall be in
addition to those set forth in the Agreement and to
the extent possible, read consistently therewith. To
the extent there is an irreconcilable conflict in terms
and conditions between this Addendum and the
Agreement the terms and conditions set forth
herein shall govern. PLEASE READ THESE
TERMS AND CONDITIONS CAREFULLY. BY
COMPLETING THIS ORDER FOR SERVICES
PROVIDED BY SBC YOU AND YOUR BUSINESS
ARE AGREEING TO BE BOUND BY THE TERMS
OF THIS ADDENDUM AND THE AGREEMENT.
1. SERVICES as defined in the Agreement shall be,
and is hereby amended to include "Tape Backup
Services".
2. "TAPE BACKUP SERVICES" a8 used herein means
copying of server data and recording to magnetic
tape.
3. The initial term of this Addendum shall be one
year from the date of signing. The Initial Term(s)
related to the other products and/or services set
forth in the Agreement or Statement(s) of Work
shall remain the same for those products and/or
services as set forth therein. Renewal terms shall
be governed by the Agreement.
4. The Tape Backup Services provided pursuant to
this Addendum shall be for the equipment and/or
systems set forth below. Any change to the
equipment and/or systems listed herein shall be
made in writing and agreed to by SBC. The Tape
Backup Services provided hereunder are provided
based upon representations by Account Holder
regarding the configurations and software
associated with the equipment and/or systems set
forth below. SBC shall not be responsible for any
failures or inability to provision these services
arising out of a change in or misrepresentation
regarding the software and/or configurations after
the initial testing and acceptance of the equipment
and/or systems by SBC unless otherwise agreed to
by SBC in writing.
DESCRIPTION OF EQUIPMENT, SYSTEM
AND/OR SPECIAL BACKUP OPERATIONS
REQUIREMENTS':
5. Tape Backup Services shall involve the
recordation of information present on the above -
listed equipment and/or system at the time of the
backup. Absent written agreement to the contrary,
backup tape information shall be maintained for a
period of one (1) month for full backups and two (2)
weeks for incremental backups on site.
6. SERVICE LEVELS: SBC shall provide Tape
Backup Services in accordance with the following:
• Scheduled backup processes will be queued to
be performed within 5 minutes of the scheduled
time of transaction
• Restore process, for file(s) or system(s), upon
notification of SBC Network Control Center, will
be queued for restoral within 30 minutes.
• SBC will notify customers 24 hrs in advance of
any scheduled or planned maintenance that
could interrupt service availability.
• 24 hour Restoral from Archived Off -Site Tape
Option
7. ADDITIONAL LIMITATION OF LIABILITY: IN
THE EVENT SBC IS UNABLE TO RESTORE
DATA TO THE DATE OF THE MOST RECENT
SCHEDULED TAPE BACKUP DATE, LIABILITY
FOR SUCH FAILURE SHALL NOT EXCEED THE
PRORORTIONAL MONTHLY CHARGE FOR TAPE
BACKUP SERVICE FROM THE DATE OF THE
LAST RECOVERABLE DATA BACKUP. ANY
FAILURE OF SBC TO MEET SERVICE LEVEL
COMMITMENTS SHALL BE GOVERNS BY THE
TERMS SET FORTH IN THE AGREEMENT. ALL
OTHER LIMITATIONS OF LIABILITY SET FORTH
IN THE AGREEMENT APPLY.
8. SERVICES TO BE PROVIDED:
One Year Term Pricing shown below.
Dedicated Hosting Services provided by SBC E -Services, Inc
NOTE: TAPE BACK UP Al 0 IS INCLUDED IN THE START UP PACK, Biz PACK AND PERFORMANCE PACK. IF BACKUP A100, A250 on
A500 ARE SELECTED, THEN PRICING IS CALCULATED USING THE A LA CARTE "SERVER" PRICE LIST.
Check
Monthly
Setup /
Server
GB / Month
Usage
($) / GB
Over Plan
Weekly Full
Backup
Incremental
Backup/Day
Free
Restore
Backup
Event
Restore
Event
Backup
Window
Backup -A10
$150
$150
10
$12
1
1
1
$150
$ 000
Fixed
Backup -A100
$900
$900
100
$8
1
1
2
$200
$150
Fixed
Backup -A250
$1,800
$1,800
250
$7
1
2
2
$200
$200
Flexible
Backup -A500
52,750
$2,750
500
$6
2
2
3
$200
$300
Flexible
Term (1, 2. 3 yr)
• Special Operational Requirements Outside Normal
Schedules Backup Times / Processes may incur a charge
as documented by a separate Statement of Work (SOW)
"Per Gigabyte (GB) charges shall be rounded up to the
next full gigabyte for partial GBs.
9. SERVICE PARAMETERS:
• Off -site storage for customers requiring tape backup
retention longer than (30) days is an optionally priced
service.
• Tape copies may be made available to customer for
$250 per tape in the Veritas backup image format
that will include one (1) hour of labor; labor beyond
one (1) hour shall be provided at a rate of $250 per
hour. Customer is responsible for providing the AIT-
2 tape(s) and prepaid shipping Waybill to IDC
location(s).
• Restore of files or system(s) include one (1) hour of
labor; labor beyond (1) hour shall be provided at a
rate of $250 / hour.
• Backup Events, or requests, for files or system(s)
backups are charged separately and on a monthly
basis.
Pricing is subject to customer requested
modifications, such customization to be mutually
agreed upon and approved by both parties in a
separate Statement of Work.
Software agents for quiescing databases and
applications are not included in the standard pricing.
Subject to Sections 6, 7, 8, each backup or restore
event which fails to successfully initiate within the
time periods, Customer will receive a credit equal to
one day's worth of the total recurring monthly fees
paid by Customer in the applicable calendar month
for Automated Backup Services.
10, CUSTOMER PERMISSION:
Customer expressly grants SBC for the purpose of
providing the Automated Backup Services described the
right to access the Customer servers and the right to
reproduce the files.
11. GENERAL:
Automated Backup Services are not intended to be a
comprehensive disaster recovery solution. SBC makes
limited claims regarding the availability of the Automated
Backup Services.
IN WITNESS WHEREOF, the parties hereto have executed this document.
ACCEPTED AND AGREED TO:
Account Holder Representative
Printed Name: s qy 6O,1)y
Title: I
Signature:
Date: O
Dedicated Hosting Services provided by SBC E -Services, Inc
ADDENDUM:
1. The documents which comprise this contract between the City of Fayetteville
and SBC consist of this contract and the following documents, which are
incorporated herein by reference as if set forth word for word:
a. Bid form identified as REQUEST FOR PROPOSALS (RFP 01-10) issued
September 21, 2001, for web site development and hosting
assistance with all specifications, conditions, and requirements
included therein; and
b. SBC proposal and all supporting documents and correspondence
submitted by SBC on or about October 19, 2001, in response to
REQUEST FOR PROPOSALS (RFP 01-10) issued September 21,
2001.
2. This contract awarded shall be for 36 months, commencing on the first day of
complete and uninterrupted service following execution of the contract. The
contract will terminate at the end of each fiscal year and automatically renew at
the beginning of the fiscal year, upon approval of funding by the Fayetteville City
Council, for the remainder of the term agreement. Customer will give SBC thirty
(30) days' prior written notice for early termination of the Service hereunder]
provided, however, that Customer shall not terminate for the sole purpose of
purchasing service from another provider. If Customer terminates without cause,
a termination charge of 10% of the remaining contract value will be applied to
the final bill.
3. This contract may be extended beyond 36 months, in increments of 12 -month
periods, but not longer than sixty (60) months from the effective date. These
extensions may be based on vendor's ability to upgrade services under contract.
All prices contained in the Proposal, identified in the bid shall remain firm for the
initial duration of the contract (36 months). Renewals will be ade at SBC's
then -effective prices. (:17 ir
CLIENT: (& kpSet4
TITLE:
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SBC:
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SIGNATURE:
Date: 2/ZJ�oZ
ORIGINAL
A
Appendix A
Contract
SBC Communications
i jrQCI `�
IFWORLD INC
MA Pawn w..v.0 cvrnm
"Purchasing Division
City of Fayetteville
113 West Mountain Street
Fayetteville AR. 72701
Greetings,
Both Interface Computer Center and Southwestern Bell would like to express
our appreciation to the City of Fayetteville for allowing us the. occasion to present our
proposal for the upcoming webske. We are thrilled to offer our combined years of
experience, skills and expertise back to the community that helped. shaped them.
•SWB and Interface have worked diligently to assemble the desires of the City
Into a strategic plan for one seamless Integrated solution. Building upon one
another's' strengths, we have forged an alliance that provides the city with the best
qualities of both companies.
Based -in Fayetteville, Interface Computer Center has led the way for many years -
providing high -end web solutions for clients throughout the state while concentrating
on Northwest Arkansas. Southwestern Bell stands as a pillar of the corhrnunlcatlons H
industry both locally and abroad by providing dients with Innovative re.able
`` technologies through a host of options that:are unmatched In the state. s tF ri
-
The;ideas, budget and process, by whJch:we hope tore-engineer the current slear+e:
submitted here for your review. We are committed: to working in a dose partnerships, i,�
rwlth the. City to meet and exceed the guidelines of the RFP. It there fs an% vagueness
�r.or concerns that arise, we welcome the opportunity to.make ourselves availabreito
clarify,thpse points.
Again, we thank you for the time and consideration put forth In regards.to:oui
proposal. Both Interface and SWB are excited at the prospect of working doser
together In this common vision we share for the future online presence of the City of
Fayetteville.
Sham Fisher
:'
Appendix B
RFP Submission
SBC Communications
VENDOR RESPONSE
Interface Computer Center, a Division of IFWORLD INC., and Southwestern Bell will
systematically respond to each numbered paragraph as requested in paragraphs 1
and 2 of SECTION IV. The chosen format and outline of responses in this proposal
follows the layout scheme of the RFP to aid the City in making a side -by -side
comparison.
Note: Questions quoted from the City RFP are in italics.
SECTION LB
We require that each proposer provide us with a review of our current web site, other
government and private sites outlining the specific approach and strategy the proposer
recommends we pursue.
The city of Fayetteville's current site does not seem to best represent what the City and
community have to offer. The Declaration of Attributes outlined below, by way of
implication, best summarizes what the current site could benefit from. Because this
bid is made public. we have limited the extent of our comments in this document that
are considered, proprietary. However, it is our intent after bid acceptance to fully -
review the current site, and work with the City to develop a strategy and a systematic..
approach of implementation.
SECTION ILA
Web Site Development Assistance
Items 1-13
The RFP proposes the development of a city website with the objectives of targeting the
needs of City employees, residents, local business and visitors -while providing an
attractive marketing venue for relocating individuals and industry.
The following responses (1-12) are what Interface refers to as the Declaration of
Attributes'. These statements best define our understanding of what the City of
Fayetteville ultimately desires.
The website will undoubtedly rank among the great technological achievements of
public relations that the City of Fayetteville has undertaken. The city website will be a
shining star in the online presence of Northwest Arkansas. It will come to stand as a
measure of excellence by which other cities and sites are compared.
1. To create a scalable site -architecture...
• That incorporates the best aspects of the current site:
Page: 1 of 27 Last printed: 10/19/2001 11:26 AM
• That permits additional features and functionality for future phases:
• That is technically superior to and pleasingly different from Scottsdale's and
Blacksburg's city websites.
2. To create an innovative design -layout and navigation...
• That reflects the mores and ethos of the community:
• That is exciting, warm and affable to visitors near and abroad;
• That strongly embodies the stylization as displayed in Appendix E of the
REP.
3. To build aflexible lexible site architecture...
• That facilitates effortless revision;
• That provides high reliability and strong stability for low maintenance;
• That makes use of expert programming and storage methods that provide
real-time page rendering, low latency, and above all. simplicity.
4. To provide a content management system..
• That allows for a decentralized scheme of revision and updates.
• That tracks page and content changes and allows reversion to previous
versions on a case -by -case basis.
• That is intuitively developed to make learning quick and painless.
• That selected City staff will be instructed on the use thereof.
S. To build an agile site architecture...
• That will seamlessly integrate future e -commerce functions.
• That anticipates future expansion and facilitates new development.
6. To create a site interface...
• That employs the most appropriately advanced technology, yet remains as
transparent as possible to the attention of the visitor.
• That provides a pleasant user experience to the widest relevant range of
connection speeds and browser types.
• That avoids the use of plug -ins as a general rule:but,
• in appropriate situations, makes use of some plug -ins, yet provides an
alternative method to obtain the same content.
7. To provide a search module...
• That allows visitors to search the content of the entire site.
• That provides helpful querying methods to better refine search results.
• That will make use of the powerful content indexing module of the content
management system to vastly accelerate queries and eliminate redundant
programming there by reducing programming costs.
Page: 2 of 27 Last printed: 10/19/2001 11:26 AM
8. To perform an initial search engine submittal...
• That will make use of embedded meta -tags on every page.
• A historically successful marketing tactic will be offered as an option to the
City after a bid acceptance. All details of our process, however, will remain
our secret until the City is a valued client.
9. To provide automatic subscriber mailing lists...
•• That will be created from a custom -programmed module built into the
administration portion of the City's site.
• That will permit City employees to create, customize and edit mailing lists
without limit.
10. To create a calendar...
• That will be made from a custom -programmed module built into the
administration side of the Citys site.
• That will allow permitted City employees, by department, to quickly create,
edit and remove items on a calendar or the whole calendar itself.
• That as an optional feature can display all events from all departments on
one master calendar, viewable as a list of events or by a traditional calendar
view.
12. An inventory of the web pages requested on the web site is provided on the pages
labeled Appendix H - Web Site Needs Assessment' The inventory listing is subject to
change and is to be used only to evaluate the size of the project The items addressed
with this proposal pertain only to PHASE 1. If any of the Items in PHASE 2 or 3 can be
accomplished in this proposal, please specify if the cost is included or tf it will be
additional
An exhaustive study of Appendix H has been completed. Every section,
feature and function was categorized by page type, content type and function
type then organized into a plan of execution. In paragraph 12 it is asked if any
PHASE 2 or PHASE 3 items can be accomplished within PHASE 1, and if so,
how much extra.
Please Know that Interface Computer Center is planning to build for the City
of Fayetteville one of the most dynamic and powerful website publishing
engines possible. The concept, as it is suggested here in our proposal, will
allow anyone with access to create expansions immediately and easily. The
publishing. engine will worry about fonts, colors, alignment, look, re-
arrangement of the navigation, updating the search engine index, writing of
the HTML, placement of meta -tags, etc.
Therefore, the City has an endless possibility of expansion so long as no new
content types or page types are required. With this in mind, any PHASE 2 or
PHASE 3 item that does not introduce a new content or page -type may be
created freely in the proposed PHASE 1. If a PHASE 2 or 3 item does require a
Page: 3 of 27 Last printed: 10/19/2001 11:26 AM
new content or page type (such as a billing system or an address lookup
module), it would need to be created by Interface as a new type and would be
easily integrated into the site.
Dynamic page types such as an online billing system or an address -lookup
are what Interface classifies as a module"; an item that requires a special set
of stand-alone programming scripts to operate a function. Several modules
are listed in PHASES 2 and 3 and mentioned in.the above paragraph.
Outlining these modules alone generates such a plethora of unanswered
questions that bidding them within the confines of this proposal and at such
an early stage becomes almost academic. It is of commendable prudence on
the part of the City that these items were placed as continuing evolutions of,
and separate from. PHASE 1.
It can be assured that though these modules are complex. they are all well
within the capabilities of our talented team of individuals. In addition, all
mentioned PHASE 2 and 3 modules could seamlessly and economically be
added with no revision to Interface's currently proposed programming
architecture.
13. Upon completion of the contract, the City will take ownership of the website.
All content and media accessible through the public website will become the property
of the City. The City will be solely responsible for the maintenance of the content and
will have unlimited license to use the content management and other programmed
administrative tasks to accomplish this.
SECTION 11.8
Web Site Maintenance
Items 1-1
1. The method that will be employed in the event revisions are needed will be as
follows:
• Revision request is submitted to Interface.
• The revision is evaluated in terms of the type of work involved and the
required amount of hours to complete it (usually within 24 hours).
• The hourly rate multiplied by the number of estimated hours will equal the
proposed cost (Cost=Rate'Tlme).
• General Rate 811O/hr.
• Graphic Design, Layout. Copy Editing $1 1O/hr.
a Database programming, Flash programming. scripting $15O/hr.
• The minimum increment is 1 hour with 15 minute increments after
the first full hour in a billing period.
• The City will then be notified of a cost and time schedule (usually within 24
hours).
• When the proposal for the revision is approved, it will immediately be given
to the project manager for execution.
Page: 4 of 27 Last printed: 10/19/2001 11:26 AM
The average turnaround time for most minor revisions is less than 48 hours.
However, the time frames for larger items will be calculated based on the
total number of hours multiplied by a six hour day. Please know that this is
a rule of thumb and not necessarily a "formula'. Other factors such as
current work loads, weather and holidays on occasion have affected
turnaround times. If the revision is time sensitive, rigorous efforts will be
made to accommodate it.
SECTION II.C
Web Site Hosting Capability
Items 1-15
1. Network topology: how direct is your connection to the Internet backbone?
Each SBC point of presence (POP) is a fully independent network, each having its own
autonomous connections to Tier 1 national backbone providers. Our network design
assures over 4O percent excess capacity. We purposely overbuild our network to
ensure the smooth and efficient transmission of our customers' data traffic.
SBC maintains connections to dual, Tier 1 national backbone providers to ensure
redundant connections to our customers' data. Our Points of Presence (POP's) are
built using only the best -of -breed components from the most qualified manufacturers
in the networking business. Each POP is equipped with high-powered battery backup
along with diesel generator capability in the event of an extended power outage.
2. Bandwidth: what kind of Internet connections do you offerfor hosting (i.e. T-1, T-3,
OC-3, DS -S, etc..) Please explain your cost structure for bandwidth allocation and also
how you determine usage.
Our Internet Data Center is fed by Dual OC 12's from redundant carriers, and we
don't limit the amount of bandwidth your server can use, hence our high speed
Internet connectivity. Initial connection to the Internet switch is a 1O Mb Ethernet
Connection
Page: 5 of 27
Last printed: 10/19/2001 11:26 AM
3. Server types: please explain the different hosting options you provide (Le. shared
dedicated co -location. etc.?)
SBC offers Shared Hosting. Dedicated Hosting and Co -location. Dedicated Hosting
packages and Co -location packages are available in both packaged as well as custom
solutions.
4. Scalability: how quickly can you provide the City with more processing power, storage
space, and bandwidth?
Timeframes for upgrades are typically 2-4 business days for standard offerings of
processors. RAM, hard drives and IP addresses. In some cases, due to partavailability
issues, the tlmeframe may be longer.
5. Data Transfer: please explain the types of accesses available to clients (Le. FTP.
Telnet; etc.)
Customers have access to their server via PC Anywhere (Windows) or SSH (Unix)
clients that are loaded on the server. Customers may also use other types of access
such as. FTP and Telnet)
6. Reliability: please explain your reliability and uptime guarantees.
SBC bac:ss its Dedicated Hosting product with a commitment and focus on operational
excellence and reliability. This commitment is backed by a• network uptime guarantee
of 99.9%. If a server falls to respond to our ICMP (Ping) -by SBC, our technicians pro-
actively engage in diagnostic activities to isolate and resolve difficulties.
For every full one (1) full hour of core network downtime recorded at SBC's Internet
Data Center (IDC). SBC will credit a client's account the value of one day of service
(excluding scheduled maintenance times and customer requested downtimes).
7. Technical Support what are your operating hours for live human technical support
(Le. 24/7/365.) Also, what methods are available for contact (Le. phone, e-mail, web,
fax)
•
Technical Support is available to all customers 24/7/365. Customers can reach
technical support via a toll -free number or e-mail.
Page: 6 of 27 Last printed: 10/19/2001 11:26 AM
0
8. Redundancy: what do you make redundant - servers, entire machine.rooms7
While our Dedicated Hosting Servers are not redundant themselves, the Data Center
in which all of SBC's Dedicated Hosting Servers are held, have built into it fully
redundant network access ports with diverse paths that terminate on separate
switches, dual preferential commercial power feeds with redundant parallel
commercial transformers, redundant feeds to separate Power Distribution Units to
ensure clean conditioned power, redundant Uninterruptible Power Supply with battery
backup to guarantee against power outages, and 4 Caterpillar back-up generators
with 72 hours of on -site fuel with guaranteed re -fueling contracts.
The SBC IDCs are built with N+ 1 redundancy of every system (excluding individual
servers), and as such, we guarantee 100 percent uptime without the need for
"unplanned" maintenance of facility systems. Network, Power, HVAC, Fire Protection
and Security have all been implemented with N+1 redundancy.
Site Security
Understanding the critical nature of client equipment. SBC monitors the Internet Data
Centers 24 hours a day. 7 days a week and provides multi -tiered security systems.
The IDCs have limited secure access points, bullet -resistant materials at the entrance,
and minimal windows throughout the facility. In addition, SBC strictly regulates and
monitors access.
A client's equipment is stored in an area that only the client and authorized SBC IDC
personnel can access. SBC controls access to the equipment floor through biometric
palm scanners and card key access control. The card reader has a proximity sensor
that only opens the cabinet to which It is pre-programmed. Continuous monitoring
cameras (24x7 CCTV) are located throughout the facility. Including bubble cameras in
the ceiling and monitoring at all entry/exit points. Motion sensors are placed
throughout the building and even under the raised floor to prevent tampering with
cable and power trays. When a motion sensor is activated, an alarm and camera will
record the event. High -definition resolution and backlight -compensating security
cameras are present throughout the co -location floor. Additionally, SBC Internet Data
Center personnel maintain 24 -hour digital recordings and 90 -day digital video storage.
Security personnel are on -site 24x7x365. All surveillance videotapes are kept onsite
for 90 days
All cable runs are below the raised floor. A grid of motion sensors that alarm in the
N0C protects the raised -floor crawl space.
Ability to segregate agency access from other agencies - Customers network is
separated through the use of Virtual Local Area Networks (VLAN). By utilizing this.
technology, SBC IDC customers are located on their own network segment. Other
Page: 7 of 27 Last printed: 10/19/2001 11:26 AM
customers hosted in the IDC do not have physical or logical access to the VLAN
platform.
Server Security Operations - back-ups log monitoring:
SBC uses the latest in tape backup and restore technology for customers to provide a
dedicated, scalable system for effectively safeguarding your mission -critical data, 24 x
7, ensuring continued business operations so you have protection against data loss
due to accident or other failures through Automated Backup Services.
SBC's Automated Tape Back-up service is used with Dedicated Web Hosting, allowing
hosting customers to back-up data, files and systems in an economical and flexible
fashion. The service offers you management of important data and backup process for
individual files, or file systems, databases, and applications. Automated Tape Back-up
allows you to set parameters, such as how much and when, to back up your data In
secure environment.
Entire systems can be chosen for backup as well as the more critical elements of those
systems as specified by you, including databases, applications and log files.
The Automated Tape Backup system is designed for performance in the network with
a separate "back-up" network used: generally from a second Ethernet port on the web
hosting servers. The separate backup network goes to a Sun server to cache the data
before writing to the AIT-2 tape.
Server security from Internet Traffic is offered by Netscreen - Screen O5 2.6.
10. Relationships with backbone network providers and Web consultants. Ease of
adds/moues/changes.
SBC has the ability to work with most backbone providers like Sprint, AT&T, Williams,
etc.
SBC considers the specific staff skill sets to be proprietary information. However, the
SBC Internet Data Centers are staffed with an on -site, highly skilled, diverse support
team 24 hours a day. 7 days a week. All Network Operations Center (NOC) personnel
hold industry certification from Cisco (CCNA, CCNP, and CCIE), Microsoft (MSCE), and
Sun (Solaris/Unix).. The NOC staff proactively monitors management of customer
space, power, temperature, and bandwidth. Additionally, the staff provides centralized
monitoring of UPS,_ AC power. PDU. HVAC, temperature, humidity, security, fire
prevention, and overall network operation.
A minimum of two NOC engineers is on staff 24x7x365.
Tier 1: 3 years' industry experience and CCNA certification
Tier 2: 5 years' industry experience and CCNP certification
Tier 3: 7-10 years' industry experience and CCIE-level, pursuit of CCIE
certification is required
Page: 8 of 27 Last printed: 10/19/2001 11:26 AM
12. Please List and explain the type of programming tools, databases, and applets you
make available.
Interface Computer Center does not make available any of the afore mentioned items
outside of what is intrinsically built into the product that would build for the City.
13. Statistical reports: what reporting software do you provide (i.e. webtrends, wusage,
etc.) for web traffic statistics? What kind of reports are available and how are they
accessible?
Managed Monitoring Basic is one of the many Enhanced Services we offer our Internet
Data Center UDC) customers. This service provides you with reports on the health of
your web -hosting or co -location services at the IDC. The reports are generated and e -
mailed out, per your request. on a monthly basis for the prior month. These reports
provide you with the ability to monitor the status of your services, which may include
transport and data traffic, firewall status, tape back-up, and/or load balancing
services, and the status of the general IDC Environmental Health. With this
information, you can track and plan for your network needs.
• 14. Outsourcing needs: provide an objective assessment of the Web services the City
should keep to -house and the ones it should out -source.
There ar- a great many factors that are left unaddressed in this question that make it
difficult to render an informed and appropriate response. From a purely financial
perspective, both the hosting and building of a web site such as the caliber mentioned
in this document should be outsourced. Given the sheer complexity and enormity of
the project. It is best suited to a dedicated resource; individuals whose technical
expertise lie in the field. In addition, the rate of change and standard wages
• commanded in the industry as a whole, make it cost prohibitive to all but the largest
entities that benefit from massive economies of scale.
Tasks such as copy writing/editing and static content updates ate items that the City
• should consider keeping in-house. These tasks are most time consuming and are best
executed by those that are most knowledgeable about the content.
Logistically and financially speaking, web hosting in the majority of circumstances is
best left to professional entities that can offer the expertise, reliability and cost -savings
that arise from specialization.
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15. Your track record: indicate your company history, how long you've been in the Web
hosting business, and the financial stability of your company.
The WebHosting.Com portfolio of hosting products and services is brought to you by
SBC Communications Inc., a global communications leader. Through its subsidiaries'
trusted brands -- Southwestern Bell-, Ameritech. Pacific Bell. Nevada Bell, SNET, SBC
Telecom, and Sterling Commerce Inc. -- and world -class network, SBC and its
affiliated companies provide a full range of voice, data, networking and eBusiness
services, including local and long-distance voice, high-speed Internet access and data
transport, voice and data network integration, software and process integration, Web
site and application hosting. eMarketplace development, paging and messaging, as
well as cable and satellite television, security services, and directory advertising and
publishing.
in the United States, the company currently has 61.3 million access lines and is
undertaking a national expansion program that will bring SBC service to the nation's
top 50 markets. SBC has a 60 percent equity interest in Cingular Wireless, its Joint
venture with BellSouth, which serves 19.7 million wireless customers. Internationally,
SBC has telecommunications investments in more than 20 countries and has annual
revenues that rank It among the largest Fortune 500 companies.
We are one of the world's largest international Web hosting operators.
We have registered more than 100,000 domain names on behalf of the tens of
thousands of businesses who host their Web sites on our network. Our portfolio of
professional services and our proprietary hosting platform technology enable our
customers to efficiently manage and scale their Web presence and applications.
Our customer base will continue to expand as packaged offerings combining SBC's
hosting services and technology with our high-speed data transport, network
integration and advanced eBusiness services are offered to the 3 million business
customers served by SBC.
The scalability of SBC's infrastructure and operational controls is a proven and
decisive competitive advantage. Our architecture can be scaled and clustered based on
client needs for shared or dedicated hosting. For each of our WebHosting.Com service
offerings, a back -end RAIDS -based network file system enables clients to share their
data securely and reliably between multiple nodes. A centralized, SQL -based
authentication scheme allows for quick replication of database changes to all nodes
across the cluster and for easy data recovery in the event of failure.
SBC's data backup and storage methods allow for quick recovery in the form of hourly,
daily, weekly and monthly files in case of data loss. On the front-end, WLBS and Zeus
clustering technology combined with hardware front-end redundancy through load
balancing products help guarantee clients exceptional performance and service levels.
In today's always -on world, a company's Web site is critical to its ability to compete
and succeed. At SBC, we recognize our mission -critical role. Our top priority is to
provide high -quality, reliable services and top-notch customer service to all customers.
We are pleased that this dedication has been recognized by our selection as a founding
charter member of the Web Host Guild -- an industry quality control association.
Page: 10 of 27 Last printed: 10/19/2001 11:26 AM
SECTION III
General Requirements For Proposing
Items 1-8
1-8. Both SBC and Interface Computer Center have read, understood, and will comply
with paragraphs 1-8.
6. Both SBC and Interface Computer Center have attached evidence of insurance in
Addendum 1.
7. Both SBC and Interface Computer Center have attached certification of
independence in Addendum 2.
SECTION IV
Specific Requirements For Proposal
Items' 1-7
1-7. Both SBC and Interface Computer Center have read, and understood, and will
comply with paragraphs 1-7.
Y
SECTION V
Terms And Conditions
Items 1-11
1. For the design and implementation of PHASE 1 (as defined in the RFP) of the
website; a not -to -exceed amount of $99,000 has been established. This figure excludes
optional features.
2-11. Both SBC and Interface Computer Center have read, understood, and will
comply with paragraphs 2-11.
SECTION VI
Warranty
Both SBC and Interface Computer Center have read, understood, and comply.
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Last printed: 10/19/2001 11:26 AM
SECTION VII
Clarification Of RFP
Both SBC and Interface Computer Center have read, understood, and comply.
SECTION VIII
Sample Contracts
A Sample Contract for Web Design from Interface Computer Center can be found as
Addendum item number 3. t
SECTION IX
Finn's Schedule
1 1 11 11 :1
SECTION X
Standard Terms Ft Conditions
Items 1-27
Both SBC and Interface Computer Center have read, understood, and comply with
paragraphs 1-27.
SECTION XI
Vendor Response Section
Items 2-6
XI.2
Summary
Items A -B
A. Please describe why your firm is interested in this project
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SBC wishes to participate in the webhosting portion of this project because of our
ability to support the City of Fayetteville and offer a Supreme Webhosting solution that
will be reliable, efficient and cost effective for the city.
Interface Computer Center's interest in winning this project is motivated by the love
we have for what we do. A fantastic opportunity such as this, which allows our
specialized set of talents to contribute to such an important project for our City does
not come often. We are as excited as the City must be at the possibility of producing
such an incredibly powerful online presence as outlined in the RIP.
B. Please describe your understanding of the project with outlined approach and
implementation methods.
Interface'sbest and
most concise
response
to this request is our Declaration of
Attributes which is.found
In the
preceding
SECTION i A.
After the website development stage. SBC will provision the chosen server package in
SBC's Internet Data Center and make testing arrangements with the necessary
parties. SBC will then work with the City of Fayetteville and Interface Computer
Center to obtain correct DNS information and make the necessary changes to bring
the website live.
XI.3
Statement Of Work
Items A. C -E (B follows)
A. Please give a description of the development process including a listing of project
stages and milestones.
C. Please describe the plan for meeting with City staff members including strategy for
gaining design consensus.
• I I M /' I I/ / / / I I / / I / I
Over the past seven years Interface Computer Center has developed a set of steps by
which all websites are built. This process is the culmination of our effort to help bring
clear direction and decrease risk for both parties and lower overall project cost while
offering an unprecedented level of value. In the next few paragraphs we will explain
these steps in more detail.
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The first six steps, known as the Design Stage, are unique in that they build the
website on paper with no detail left out. This is similar to the same way an architect
renders a building in the form of a blueprint before the shovel ever breaks ground.
This stage, so often overlooked, is absolutely essential in maintaining budget and
scheduling goals. This stage lays out the position of every element which allows both
parties to come to an exact consensus on what will be built, how it will function, its
appearance and even the cost down to the dollar.
With the Design Sage complete, the final four steps, or the Implementation Stage, will
carry the design out to the last detail. Each section will have been laid out, and the
site will materialize with mechanical precision. Tasks will be accomplished daisy,
evaluated for consistency. and then summarized for the client in a weekly or bi-weekly
progress report.
As implementation comes to a conclusion, a walk-through of the site will be scheduled
to verify that• all expectations have been met. At this point, web hosting services will be
finalized as the site is prepared to go live. A wrap-up meeting will conclude the
process.
Outlined for your approval below is the above stated process including a further
description of each step.
The Site Map
The Design Team develops a detailed map of the websites' link structure and
organization based on the project requirements as outlined in the RFP.
Priority will be placed on attaining a structure that expresses a natural flow
of information in the manner it might be viewed by potential guests to the
site. The City will review the site map giving detailed and written feedback.
Changes will then be made as necessary until the site map has consensus
and signed approval.
2. Schematics Document
The Design .Team will decide on the methods of navigation, link placement
and graphical user interface for each page type and project requirement (i.e.
calendars, maps, etc.). while closely following the site map this written
information will be gathered into what is called the schematics document?
Emphasis will be placed highly on intuitive navigation and visual
consistency among elements that will further enhance the guests' online
experience. The City will review the schematics document giving detailed
and written feedback. Changes will then be made as necessary until the
Schematics Document has consensus and signed approval.
3. Functional Specification Document
Heavily utilizing the Site Map and Schematics Document, the Design Team
will focus on defining the programming logic that will be required to enable
the desired functions of each page type and project requirement. In addition,
Page: 14 of 27 Last printed: 10/19/2001 11:26 AM
the team will provide the City with more accurate figures for the amount of
time required for implementation and the anticipated day of completion for
PHASE 1. The City will again have the opportunity to review the Schematics
Document giving detailed written feedback. Changes will be made as
necessary until the document has consensus and signed approval.
4. Graphic Design Comps
The Graphic Design Team, in close partnership with the City, will develop
mockups that shall pioneer the visual styling of the new site. These mocks
will showcase the solutions to merge traits such as simplicity with stunning
elegance. The City will have the opportunity to critique the Design Comps.
giving written feedback. Changes will be made as necessary until the Design
Comps have the consensus of relevant parties and signed approval.
5. Design Specifications Document
The Design Team will create a style guide that outlines all design
specifications (e.g. text styles, logo use, image uniformity guidelines, colors,
etc.) that are to be followed throughout the Implementation Stage. This
allows multiple designers and programmers to work on a project with
uniformity and consistency. Most importantly, it gives the City a guideline
for maintaining a consistent design in future content revisions. The City will
again have the opportunity to critique the Design Specification Document,
giving written feedback. Changes will be made as necessary until the
document has the consensus and signed approval.
6. Project Design Document
This Document is the culmination and reason for all of the effort put forth
up to now.
This document consists of finalized versions of the following:
• Site Map
• Schematics Document
• Functional Specification Document
• Graphic Design Comps
• Design Specifications Document
This is the master blueprint that contains detailed descriptions of all
the project's requirements, ending the Design Phase.
Project Implementation
The Design Team carries out project implementation, closely following the
Project Design Document. Over the years we have witnessed several web
design firms fail in large part because of their over -emphasis on, and haste
to implement this step. When building web sites on the scale of this project,
the importance of having a project design document as developed in the
previously mentioned 6 steps can't be emphasized enough. It MUST exist or
the project is fated to exceed both the budget and the schedule.
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Last printed: 10/19/2001 11:26 AM
2. Walk-through
A walk-through of the site will be done with the City to review it, making
sure that expectations are met. Minor adjustments may be made and the
site will be transfered to a public domain server. At this time SBC will
assume their contractual services to host the site.
3. Publish Site
Site goes live and a final review of the live site is done with the City.
4. Wrap-up
A wrap-up meeting will be held to review the project. Feedback is given on
the project and the project process - what worked and what didn't. And the
final step....Throw a Birthday Party for the new and improved City Web site.
Note
Because of the nature of website programming and design, each step in the process is
cumulative and plays a significant role in each subsequent task Therefore, significant
alterations made to any one oft/it steps after it has been completed will likely cause a
change in the project schedule and budget.
Core and Optional Site Feature Description & Costs
Terminology Note: The Content Management System we have outlined divides each
page into different parts and is perfect for the type of system that has been requested.
The names of these parts are used throughout the feature descriptions below. For easy
reference, the following are definitions of each part:
Persistent Areas - Piece (or pieces) of a page that is static throughout the site.
While the individual persistent piece might change slightly (e.g. an expanding
navigation for secondary level pages), the piece is seen on every page of the site.
The page elements that this usually Includes are the page header, footer, and
navigation.
Content Areas - If an element on a page is not one of the Persistent Areas, then
it is considered one of the Content Areas of that page. It Is the piece (or pieces)
of a page that makes that page unique to the site. It usually has dynamic
content and/or a varied layout. Each content area is created from a page type.
Page Types - Defines which content types are displayed and where they are
located within the content area.
Content Types - The basic building block of a page. The individual elements
within a content area. Examples: copy, lists, pictures, links, forms
Core Features
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Overall Layout and Design
This is the creation and development of all page elements which are persistent across
the entire site. This includes, but is not limited to, the page header, footer and
navigation. Emphasis is placed on ease of use and consistency of layout and user
interface. The navigation and site structure will be extensively evaluated, focusing on
maximizing the user's ability to find the information they are looking for.
HTML.............................................................. 18 hours $1,980
Layout and Design of Page Types
This. Is the creation and development of all content areas within each page throughout
the site. Each page type listed below is designed once and then registered with the
Content Management System so It can be used multiple times throughout the site.
Listed below are the foreseen page types for this project:
• Main Page
• Top Level Page
• Site Map
• Search Results Page
• News Headlines Page
• News Story Page
Secondary Level Pages:
• General Copy
• General Copy with Image
• Multiple Sectioned Document (Reports)
• Copy with Archive List
• Calendar - Calendar View
• Calendar - Events list View
• Description & Contact Information
• Mailing List Subscription Form
• PDF Display
• Large Image and Description
• Large Image With Linked Image Map
• Multiple Images and Descriptions
• Form
• Bulleted List
• Numbered List
• Tabled List
• FAQ
Note: These page types cover every type of page that was listed in the RFP. This goes
above and beyond the requested three variations of level two pages because of
efficiency, usability, and necessity. Because the projected pages have not been
finalized, the above list is subject to change.
23 - 30 page types
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I
L�
HTML ............................:......................0.1....0..1 60 hoiiis S6.600
Site Search
The Site Search performs a keyword search throughout the content of the entire site.
Advanced searching methods will also be used for searches of narrower scope and
greater complexity.
HTML.............................................................. 3 hours $330
Programming .................................................. 18 hours $2,700
Content Management Systems
The Content Management System handles the placing of content types (copy,
calendars, forms, lists, photographs, etc.) into a predetermined page type (listed in
Layout and Design of Page Types above) through the administrative section of the
website. The Content Management System has the following features:
Content / Mailing Llst Management Features
• Navigation Management
• Content Preview Before Publishing live
• Content Change History
• Graphic File Upload
• PDF File Upload
• Administrative User Management
• Assigned Permission Levels
Content Management System:
HTML....................................................... 24 hours $2.640
Content Management ...................................... 66 hours 59,900
Navigation Management ................................. 24 hours $3,600
Mailing list Management ............................... 12 hours $1,800
Content Preview. ............................................ 12 hours $1,800
Content Change History ................................. .16 hours $2.400
Graphic Upload ................ ............................. 4 hours $600
PDF Upload ................................................ .. 4 hours $600
User Management.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 hours $600
Testing and Debultclrrg
Graphic Design.......................................1....... 18 hours $1,980
Programming .................................................. 24 hours $3.600
Training
Project
Management ........................................
12 hours
$1.320
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Last printed:
10/19/2001 11:26 AM
C
Implementation Total.................................319 hours $42,450
Core Features Design
Project Preparation..........................................
4
hours
$440
Site Map ..........................................................
44
hours
84,840
Schematics Document ....................................
92
hours
$10,120
Functional Specifications ................................
162 hours
$17,820
Graphic Design Comps ....................................
42
hours
$4.620
Design Specifications ......................................
11
hours
$1.210
Project Design Document........ .......................
38
hours
$4.180
Design Total................................................383 hours $43,230
TOTALS
Core Features
RFP Core Features
Design............................................................. 393 hours S43.230
Implementation ............................................... 319 hours $42,450
Total ......................................:....................712 hours $85,680
• n .--• ••/II. • ••••
Optional Features:
We are concerned with the current proposed navigation scheme. It is our opinion that
there may be an improved method to organize the site links to best target several types
of users at once. However, at the request of the RFP, we have been diligent to bid all
items as is so that the proposals from different vendors might be compared
equitably. Therefore we have placed our usual navigation evaluation step as an option
below.
We will conduct a concentrated effort to review the needs of all possible users of the
website and design a website and navigation scheme that best facilitates an intuitive,
consistent, and informative experience. Each page of the proposed navigation will be
evaluated along these lines to examine its necessity, placement, and need for
improvement.
Adding this Navigation Evaluation optional feature will lengthen the design timeline by
approximately six working days.
Navigation Evaluation
Design....................................:........................ 72 hours $7,920
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I
•
All Events Calendar
An Al! Event Calendar that would show the city events across all departments. This
calendar is a virtual aggregate of the other calendars and will not have an
administrative section. Adding the All Events Calendar optional feature will not
significantly affect any dates.
All Events Calendar
Design............................................................. 2 hours - $220
Implementation ............................................... 3 hours - 8450
Page Type Builder
This is a module for the Content Management System that allows administrators the
ability to create new page types. This lets an administrator layout a new type of page
and save it so that it can be used throughout the site. Adding the Page Type Buider
optional feature will lengthen the design timeline by approximately seven working
days.
Page Type Builder
Design............................................................. 50 hours $5,500
implementation ............................................... 70 hours $9.700
Fpyetteville.org
In order safeguard this domain name for exclusive use in our region. Interface had the
foresight to secure Fayetteville.org in July of 1996. We feel this short and simple name
would be an excellent compliment to the proposed site: We.are excited to offer as
option. the full and unlimited use of Fayetteville.org.
For the use of the Domain ............................... $200/mo
Design Milestones
Design Start .................................................... December 5, 2001
Site Map Finalized:......................................6... December 21. 2001
Schematics Finalized : . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . January 14, 2002
Functional Spec Finalized: ....6 ......................... February 7, 2002
Graphic Design Comps :.... ............................... February 22, 2002
Design Completion: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . March 13, 2002
Implementation Schedule
Estimated Implementation Milestones
implementation Start :..................................... March 14, 2002
Overall Layout Completed. .............................. March 19, 2002
Negotiable
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Page Types Completed:.................................... April 3, 2002
Content Management System
completed. April 17, 2002
Site Search Completed:................................... April 23, 2002
Site Published Uve :......................................... May 7. 2002
While testing and debugging of the site is a constant effort, two weeks have been set
aside for specific concentration on testing and debugging. This will occur between the
completion of the site search and the date to go live (April 23 - May 7). Maintenance
policy and procedures can also be developed during this time frame because they are
independent from the testing and debugging process.
User training and assistance can begin after the Content Management System is
completed (approx. April 17, 2002).
Note:
All dates are subject to change with respect to timely feedback from the City of
Fayetteville and Interface's workload during the decision process. Quick feedback will
shorten the project's duration, while delayed feedback will lengthen the project's
duration.
XI.4
Experience
Items A -D
A. Please elaborate on the type and nature of your company, including background
Information, other lines of business, areas of operation, and any other Information that
might help us to understand your qualifications to. deliver the services Identified in this
RFP.
Under the Southwestern Bell. Ameritech, Pacific Bell, Nevada Bell, Sterling Commerce,
Cingular Wireless. Prodigy and SNET brands, SBC Communications Inc. offers a wide
variety of telecommunications products and services to fit almost any need. In
addition, under the SBC brand, the company is expanding nationally into 30 top
markets outside of Its traditional service region. Serving more than 87.3 million voice
grade equivalent lines and 10.3 million wireless subscribers, we offer an expansive
range of products and services, including voice and data telephone services; local and
long-distance wireless communications; Internet access: telecommunications
equipment: security systems; voice mail; and directory advertising.
Interface Computer Center is a technology solutions company whose goal is to provide
a reliable one -stop -shopping' solution to the needs of the business industry of
Northwest Arkansas. We provide networking development, maintenance and re -
engineering capabilities as well as website development, hosting & ISP. Intranets and
custom software programming.
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Over the past 7 years Interface has'made it a working philosophy to be the best, not
•necessarily the biggest. By preserving a highly selective hiring process, promoting
employee camaraderie, and providing an energized yet low -stress corporate culture,
Interface is able to attract and retain the loyalties of quality individuals who make our
company a success. Our engineers allocate 1/5 of their work week to continuing
education and the absorption of new technologies to maintain the highest standards of
competency. Our managers constantly refine our processes and maintain
accountability so that clients can rely on promises made.
Sometimes our methodology causes us to be more expensive, but Interface has learned
by observation that nothing can be more costly than not doing the job right the first
time. Our ten step process backs our proposal with what all clients want; knowledge.
assurance and a 7 year history of success.
B. Outline your experience as a web site developer. including years in business, areas
of operation, and other pertinent information.
Interface Computer Center first opened Its doors in 1994 and has since become the
oldest Internet solutions provider in the state, still in operation with its original
owners. The founders, being graduates of the University of Arkansas at Fayetteville's
Engineering Department and long residents of Fayetteville. have been committed to
• the growth of the city from the beginning. As recognition of this and their fervor to
• succeed, the founders in 1999 became the recipients of the United States Small
Business Young Entrepreneur award for the 5 -state region.
In 1996, Interface recognized the need of the city to develop an online destination that
provided useful information to citizens and promoted the city externally. In response
and without financial motivation, www.favetteville.coarwas developed. This site which
currently averages 6.000 unique visitors a month has become a popular community
• portal and information source for out-of-state visitors.
For the past 8 years, Interface has steadily and reliably proven the ability to deliver
innovative web solutions and award -winning websites to hundreds of clients ranging
from the Fortune 500 to local venues.
C. Outline your experience as a web site hosting company (if applicable), including years
in business, areas of operation, and other pertinent information.
SBC's ability to build fully redundant (N+1) Internet Data Centers comes from its
experience with providing voice and data lines to our service areas. Under SBC
Communications, we service Southwestern Bell. Ameritech, Pacific Bell, Nevada Bell
and Southern New England Telephone territories.
SBC has been operating secure, fault -tolerant data centers called central offices for
over 100 years. In addition, we own and operate over 100 internal company data
centers. 1.10011 you include our Central Offices. Our service for WebHosting is World
Wide. Currently we have 2 Internet Data Centers in the United States and are
planning the buildout of 4 more, strategically positioned throughout the Unites States.
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Please also see "Platinum IDC" labeled as Item number 3 of the Addendum.
D. Please provide the resumes of the professional and key staff anticipated to be utilized
on the project.
On the part of Web hosting, the engineers that will work with the City of Fayetteville
for implementation will meet the requirements for our Level 1 Engineering staff and
the appropriate requirements for Database lookup application.
The resumes of the key staff members for Interface Computer Center will be included
as item number 5 in the Addendum.
XI.4
Products.
Items A -B
A. Please provide a fuU overview of the products and technologies that your company
currently will be utilizing.
Concerning Web Hosting Please see Addendum 6. "IDC Product Summary"
Interface Computer Center employs the most advanced, efficient products for design
and implementation of all projects. Our graphic designers use Adobe Photoshop,
Macromedia Dreamweaver, and Macromedia Flash to create mocks, graphics, page
layouts, page creation and animation. Our programmers use PHP for programming
and the latest version of the MySQL for database.
These technologies are by far the best for server -side scripting and lightning quick
database access, respectively. 'Their highly adaptable language and open source
availability make them compatible yet far superior in many respects to their off the
shelf counterparts. Our development web server uses the Linux OS. Apache Web
Server, and CVS (Concurrent Versions System). which Is used to track all versions and
changes to the website and uphold data integrity. For testing across multiple
browsers, we use many different versions of Microsoft Internet Explorer, Netscape
Navigator, and a few smaller vendors' browsers. In addition, we make extensive use of
project management software to supervise all of our projects, which allow us to track
every aspect of an ongoing project including the two most important items: schedule
and budget.
B. Explain your company's ability to upgrade the services requested by issuer and any
future capabilities your company is considering.
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Timeframes for upgrades are typically 2-4 business days for standard offerings of
processors, RAM, hard drives and IP addresses. In some cases, due to part availability
issues, the timeframe may be longer.
XI's
Vendor Refrences
Items A -B
A. Vendors must supply with the bid at least three (3) reference accounts (including
persons to contact and telephone numbers) in the United States. The reference accounts
must have services similar to those bid under this RFP. The services must have been
developed and maintained by the bidderfor at least ninety (90) days.
Include the following information for each reference:
• Company Name
• Business Address
• Name of Contact
• Title of Contact
• Telephone Number of Contact
E -Mail Address of Contact
• Duration of project.
• Description of solutions implemented for project.
• Details of software and hardware used for project.
• The Purchasing Official reserves the right to request or obtain additional
information.
• The City may, at its option, contact other kn9wn Vendor customers for
references.
Web Hosting Reference Accounts
American First
www.amerifirst.org
contactus@nmerfirst.org
800-290-1112
PC Corp Dedicated Hosting Package
• : . •
11 i
••n .e ,.a • • •..
. •• 11
• „ ' • •• •
Ancient Faces
www.anclentfaces.com
65 Washington Street -
Santa Clara, CA 95050
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Afchelp®ancientfaces.com
PC Pro Dedicated Hosting Package
Web Design Reference Accounts
Leggett & Platt Aluminum Group [Pace Industries, Inc.
One Mcllroy Plaza, Fayetteville, AR 72701 / PO Box 309, Fayetteville, AR 72702
John McCutcheon VP Marketing & Sales
501-443-1455
mccutcheonj@pacefridustries.com
Duration of project legaluminum.com - Interface designed the original site with
revisions and maintenance ongoing since September 1997. There have been
numerous upgrades to the site with the most recent full revision of site between
November, 20O0 and October, 2001. Client has a main corporate site and 20
daughter sites for individual plants.
Description of solutions implemented for project The client needed an interactive
site with each individual plant having a daughter site under the main site
where potential clients can find the information needed and request a quote:
Another portion of the site is a secure internal system for transferring large files
between clients and the plants that need files to develop a requested part.
Details of software and hardware used for project Various design, programming
and HTML editing software was used to create site and daughter sites,
including DreamWeaver and PHP. The site is hosted on Linux servers running
RedHat Linux with Apache. MySQL, and PHP.
Daisy Outdoor Products
400 West Stribling Drive,
Joe Murfin-VP Marketing
501-636-1200
jmurfin@daisy.com
Duration of protect Daisy.com- Interface designed the original site with revisions
and maintenance ongoing since 1996. There have been numerous upgrades to
the site with the most recent full revision completed November, 2000. There are
monthly updates.
Description of solutions implemented for project The client needed a site to
educate customers and potential customers about their business, product and
product safety that is easily upgraded.
Details of software and hardware used for project Various design, programming
and HTML editing software was used to create site and daughter sites,
including DreamWeaver and PHP. The site is hosted on Linux servers running
RedHat Linux with Apache. MySQL, and PHP.
Arkansas Capital Corporation
225 South Pulaski Street Little Rock, Arkansas 72201-1925
Sam Walls (C.O.O.)/ Tanya Brown (Director of I.T.)
(800) 216-7237
swalls@arcapital.com / tbrown@arcapital.com
Duration of protect arcapital.com December through August, 2001 for Phase 1.
Description of solutions implemented for protect One of the primary missions of
this website is to relay the content in a manner that enables any user access to
the information while at the same time providing a sense of solidity and security
through the website's design.
Details of software and hardware used for project Various design, programming
and HTML editing software was used to create site and daughter sites,
including DreamWeaver and PHP. The site is hosted on linux servers running
RedHat Linux with Apache. MySQL, and PHP.
B. Vendors shall also provide the URL's of a minimum of 6 sites that the vendor has
developed and designed for non -vendor owned clients in the past 24 months. For each
site referenced. please indicate the scope of the work provided tine frame for
development and the approximate costs involved
Please reference Addendum item number 6.
• XI.6
Scope Of Services
Item A
A. Please address all the questions and requirements outlined in SECTION II. Scope of
Services.•
This has been complied with in SECTION II of this proposal.
SECTION XII
Selection Methodology
Both SBC and Interface Computer Center have read and understand.
SECTION XIII
Technical Requirements
Page: 26 of 27 Last printed: 10/19/2001 11:26 AM
Li
a
Arkansas Capital Corporation
225 South Pulaski Street Little Rock, Arkansas 72201-1925
Sam Walls (C.O.O.)/ Tonya Brown (Director of I.T.)
(800) 216-7237
swalls@arcapital.com / tbrown®arcaoital.com
Duration of project arcapital.com December through August. 2001 for Phase 1.
Description of solutions implemented for protect: One of the primary missions of
this website is to relay the content in a manner that enables any user access to
the information while at the same time providing a sense of solidity and security
through the website's design.
Details of software and hardware used for protect: Various design, programming
and HTML editing software was used to create site and daughter sites,
including DreamWeaver and PHP. The site is hosted on Linux servers running
RedHat I.inux with Apache, MySQL, and PHP.
B. Vendors shall also provide the URL's of a minimum of 6 sites that the vendor has
developed and designed for non -vendor owned clients In the past 24 months. Fbr each
site referenced, please indicate the scope of the work provided. time frame for
development and the approximate costs involved.
Please reference Addendum item number 6.
XI.6
Scope Of Services
Item A
A. Please address all the questions and requirements outlined in SECTION II. "Scope of
Services."
This has been complied with in SECTION II of this proposal.
SECTION XII
Selection Methodology
Both SBC and Interface Computer Center have read and understand.
SECTION XIII
Technical Requirements
Both SBC and Interface Computer Center have read, understood, and complied.
Page: 26 of 26 Last printed: 10/19/2001 11:30 AM
Dedicated Hosting
Platinum Internet Data Center
Infrastructure
Issue 2.0
As of:
October 4, 2001
O2000 SBC Communications, Inc. All rights reserved.
The information contained in this document represents the current
view of SBC Communications on the issues discussed as of the date
of publication. Since SBC must respond to changing market '
conditions, it should not be interpreted to be a commitment on the part
of SBC and SBC cannot guarantee the accuracy of any information
presented after the date of publication.
SBC may have trademarks, copyrights, or other intellectual property
rights covering subject matter in this document.
Information in this document is subject to change without notice.
0
APPENDIX A
PROPOSER GUARANTEES
The proposer certifies it can and will provide and make available, at a minimum, all services set forth
in Section III, "Scope of Services."
Signature of
Name (typed
Title: Account
Vu sit: Southwestern Bell Communications
10-19-0
a
a
.. •.• t�...R.
M
17
APPENDIX B
PROPOSER WARRANTIES
A. Proposer warrants that it is willing and able to comply with State of Arkansas laws with respect
to foreign (non -state of Arkansas) corporations.
B. Proposer warrants that it is willing and able to obtain an errors and omissions insurance policy
providing a prudent amount of coverage for the willful or negligent acts, or omissions of any
officers, employees or agents thereof.
C. Proposer warrants that it will not delegate or subcontract its responsibilities under an agreement
without the express prior written permission of the City of Fayetteville.
D. Proposer warrants that all information provided by it in connection with this proposal is true
and accurate.
Signature of
Name (typed): Anne
Title: Account Manager
Fum: Southwestern Bell Communications
Date: 10.19-01
0
a
APPENDIX D.
SCHEDULE OF FEES AND EXPENSES
(WEB HOSTING)
10/19/01 W SWB DC Product Summary Page 1
Dedicated Hosting
Product Summary
Sales Guide
SBC Communications Central Product Marketing
Issue 2.0
As of:
October 4, 2001
PROPRIETARY
SBC Communications Only
Not for use or disclosure outside of SBC Communications except under written agreement
Dedicated Hosting Services provided by SBC EServices, Inc
10/19/01 W SWB IOC Product Summary qW Page 2
Dedicated Hosting - Service Description
SBC Dedicated Hosting provides a secure and reliable hosting service and is the perfect solution for businesses
that wish to leverage the experience and expertise of SEC's staff. The customer provides the content and
administration and SBC provides the hardware and operating system software required to deploy a high
performance hosting solution. WebHosting.com is the brand name for SBC Dedicated Hosting.
Dedicated Hosting Product. Set Basics
:i Windows 2000 and Linux operating system choices (NT on request)
v Tape Back Up options from quality vendors— Qualstar hardware with Veritas software
:i Firewall Option— NetScreen 5XP
S 7 x 24 x 365 Support
O 99.9% Service Level Agreement (SLA) on uptime
O Highly trained Unix professionals and Microsoft Certified systems engineers
S 24 hours, 7 day a week server monitoring included
Zvi N+1 redundancy on data center power for uninterrupted power supply
ri High -Speed redundant Internet bandwidth (multiple OC connections) allow fast connectivity
.i One hour per month of Technical Support for operating system and hardware included
at no charge.
PROPRIETARY - SBC Communications Only
Not for use or disclosure outside of SBC Communications except under written agreement.
Dedicated Hosting Services provided by SBC EServiees, Inc
10/19/01
SWB IDC Product Summary
Page 3
Packaged Solutions
(Includes Servers, Tape Back Up, Firewall
& Monitoring)
SBC Dedicated Hosting
Packaged Solutions offer customers the critical services
required to deploy and
maintain a solid Internet
presence. These solutions are engineered with state of
the art Compaq ProLiant DL
Series Servers, a disaster recovery Tape Back Up solution and a NetScreen 5XP
firewall. These solutions can
be configured to support
Microsoft Windows 2000 and RedHat Linux operating systems (Windows NT 4.0 upon
request). Using PCAnywhere for Windows or SSH for Linux, customers have complete remote administration of
the server through root access.
In addition to getting the
server, tape back up and firewall bundled into a convenient total solution, customers
get preferred discounted
pricing by choosing the packaged solution (as opposed
to purchasing the components
separately).
1('l1
1rTitIflnm
Server
C Lite C Corp
C Pro
ProLiant DL 320 ProLiant DL 360
ProLiant DL 380
Customer will have the
Customer will have the
Customer will have the
Sever Configurations
option modify server
option modify server
option modify server
hardware options
hardware options
hardware options
Linux, Windows 2000,
Linux, Windows 2000 or
Linux, Windows 2000 or
Operating System
Windows NT 4.0
Windows NT 4.0
Windows NT 4.0
Monitoring
Monitor Lite Included
Monitor Lite Included
Monitor Lite Included
Tape Back Up
A10
A10
A10
Firewall
NetScreen 5XP
NetScreen 5XP
NetScreen 5XP
Data Transfer / Mo.
10 GB
40 GB
80 GB
Remote Management
Included
Included
Included
SLA (%)
99.9%
99.9%
99.9%
Monthly Fee Linux
$759
$1,049
$1,359
USD
Set Up Fee Linux (USD)
$759
$1,049
$1,359
Monthly Fee Windows
$789
$1 079
$1,389
2000 or NT 4.0 USD
Set Up Fee Windows
$789
$1,079
$1,389
2000 or NT 4.0 USD
" For server hardware
configurations, please see the section in this document titled "Compaq Server
Solutions"
PROPRIETARY - SBC Communications Only
Not for use or disclosure outside of SBC Communications except under written agreement
Dedicated Hosting Services provided by SBC EServlces, Inc
Hardware
Oualstar
Software
Veritas
GB Back Up Included
10 GB (see Tape Back Up sales guide for how
included_back_amounts_are_calculated)
Full Back Up
One weekly full back up included
Incremental Back Up
One daily incremental back up included
On site storage
One month of on site storage included
Free Restoral
One free restoral included per month
Back Up Window
Window is set by SBC
Additional Restoral Fee (USD)
$100 per server per event
Back Up Event Fee (USD)
$150 per server
Back Up Above Limit (USD)
$10 per GB (see Tape Back Up sales guide for how
included back amounts are calculated)
Off Site Storage (USD)
Optional (see Tape Back Up sales guide)
Set Up Fee if purchased as a packaged
configuration (USD)
Included in the Start Up, Biz and Performance Pack
pricing
Monthly Fee if purchased as a packaged
configuration (USD)
Included in the Start Up, Biz and Performance Pack
pricing
Set Up Fee if purchased separately (USD)
$150
Monthly Fee if purchased separately (USD)
$150
10/19/01 SWB IDC Product Summary M Page 4
The Tape Back Up At 0 is included in the Start Up Pack, Biz Pack and Performance Pack solutions. The At 0
configuration is as follows:
The NetScreen 5XP Firewall is included in the Start Up Pack, Biz Pack and Performance Pack solutions. The
5XP configuration is as follows:
PROPRIETARY - SBC Communications Only
Not for use or disclosure outside of SBC Communications except under written agreement.
Dedicated Hosting Services provided by SBC EServices, Inc
Hardware
NetScreen 5XP
Software
ScreenOS 2.6
Rule Changes
12 included per year
Configuration Back Up
Included
ScreenOS Upgrades
Included
NetScreen Patch Deployment
Included
Additional Rule Changes (USD)
$150 per request
Included in the Start Up, Biz and Performance
Pack
Set Up Fee if purchased as a packaged
pricing for Standard 5XP configuration.
configuration (USD)
Additional $150 for Custom configuration.
Monthly Fee if purchased as a packaged
Included in the Start Up, Biz and Performance
Pack
configuration (USD)
pricing for Standard and Custom 5XP configuration.
Set Up Fee if purchased separately (USD)
$265 for Standard SXP configuration
$415 for Custom 5XP configuration
Fee if purchased separately (USD)
$265Monthly
10/19/01 • SWB IDC Product Summary Page 5
Compaq Server Solutions
SBC Dedicated Hosting Server Solutions offer customers the servers required to deploy and maintain a solid
Internet presence. These solutions are engineered with state of the art Compaq ProLiant DL Series Servers.
These solutions can be configured to support Microsoft Windows 2000 and RedHat Linux operating systems
(Windows NT 4.0 upon request). Using PCAnywhere for Windows or SSH for Linux, customers have complete
remote administration of the server through root access.
Customers have the choice of purchasing a Packaged Solution, which includes Tape Back Up A10 and a
NetScreen 5XP Firewall as described in the previous section or simply choosing one of the "a la carteservers
without the tape back up and enhanced services options. The configurations in the following table are designed
for customers that DO NOT want tape back up and a firewall bundled into a package.
Server Compaq DL -320 Compaq DL -360 Compaq DL -380
Processor Speed
PIII 800 MHz
P111 1.0 GHz
Pill 1.0 GHz
# of Processors
1
1
1
RAM (MB)
128
256
512
Hard Drive (GB)
(1) 9.1 SCSI
(2) 9.1 SCSI
(3) 9.1 SCSI
RAID Capable
No
RAID 1 Default
RAID 5 Default
Linux, Windows 2000 or
Linux, Windows 2000 or
Linux, Windows 2000 or
Operating System
Windows NT 4.0
Windows NT 4.0
Windows NT 4.0
Web Server
IIS or Apache
IIS or Apache
IIS or Apache
Monitoring
Monitor Lite Incl.
Monitor Lite Incl.
Monitor Lite Incl.
IP Addresses"
2
2
2
DNS Service
Included
Included
Included
Data Transfer / Mo.
10 GB
40 GB
80 GB
Data Transfer above
$5/GB
$5/GB
$5/GB
limit
Remote Mgmt.
SSH / PCAnywhere
SSH / PCAnywher6
SSH / PCAnywhere
Monthly Fee Linux
$389
$729
$1,069
USD
Set Up Fee Linux (USD)
$389
$729
$1,069
Monthly Fee Windows
$419
$759
$1,099
2000 or NT 4.0 USD
Set Up Fee Windows
$419
$759
$1,099
2000 or NT 4.0 USD
'RAID is the default configuration. For maximum internal storage non -RAID configurations are available.
"Customer we receive one IP address upon provisioning of the server. The second IP address wW be released at no charge upon
completion of a Request Fonn.
PROPRIETARY - SBC Communications Only
Not for use or disclosure outside of SBC Communications except under written agreement
Dedicated Hosting Services provided by SBC E3ervlces, Inc
10/19/01 w SWB IDC Product Summary Page 6
Compaq Server Hardware Options (Upgrades)
i1ZiI.flIt.1i}..
Total;IP.iAdd-res^M:Ax34i#'gri +Y'
16
$50
$50
32
$50
$75
64
$50
$125
128
$50
$250
256
$50
$400
T�t� It R A7Jra"'r'J
256 MB SDRAM
$100
$75
512 MB SDRAM
$100
$225
1024 MB SDRAM
$100
$275
2048 MB SDRAM
$100
$325
Ad`ditiona'kHaid i0riveo'; ,t$i ty
t. , ,
. .
9.1 GB SCSI 10K
$100
$25
18 GB SCSI 10K
$100
$50
36 GB SCSI 10K
$100
$100
t •.
TStaElR(Add er s R = t ,iS .
16
$50
$50
32
$50
$75
64
$50
$125
128
$50
$250
256
$50
$400
rota fR 4 ci" A.:.
512 MB SDRAM
$100
$225
1024 MB SDRAM
$100
$275
2048 MB SDRAM
$100 .
$325
4096 MB SDRAM
$100
$975
A'dalt' b I Haid!DRVWW
18 GB SCSI 1 OK
$100
$50
36 GB SCSI 1 OK
$100
$100
`AdHltroriaCProces ois• . .,:
.:. _ , .'�c`tc`�S£'c���•
•
1.0 GHz Pentium III
$100
$125
:t•.
'To tal IP„„ Addfas j`J `.i.? i'vk �J�1i : ti:'" is'1T i 4{ EKw l 33' f.%R✓�iJ T;i '?.9 jL�S�
16
$50
$50
•
32
$50
$75
64
$50
$125
128
$50
$250
256
$50
$400
TO :- j
tal`RAIN;.• i_Y�'.)•.; �'lav:r�.,/��^i.
a- e
PROPRIETARY - SBC Communications Only
Not for use or disclosure outside of SBC Communications except under written agreement.
Dedicated Hosting Services provided by SBC EServlces, Inc
..._...... - ...- - -
10/19/01 SWB IDC Product Summary M Page 7
PROPRIETARY - SBC Communications Only
Not for use or disclosure outside of SBC Communications except under written agreement.
Dedicated Hosting Services provided by SBC E-Servlces, Inc
1024 MB SDRAM
$100
$275
2048 MB SDRAM
$100
$325
4096 MB SDRAM
$100
$975
.aai{ionar;Ha`ralDrfve L'„t "'
9.1 GB SCSI 10K
$100
$25
18 GB SCSI 10K
$100
$50
36 GB SCSI 10K
$100
$100
Kdalt ionafaR[ocessor :.::
' ;•
r
1.0 GHz Pentium III
$100
$125
10/19/01
SWB IDC Product Summary. Page 8
Sun Server Solutions
SBC Dedicated Hosting
Server Solutions offer customers the servers
required to deploy and maintain a solid
Internet presence. These solutions are engineered with state of the art Sun Netra and Enterprise Servers. The
solutions are configured
to support the Sun Solaris 7 operating system. Using SSH customers have complete
remote administration of
the server through root access.
Server
Netra tl 105
E220R
Processor Speed
440 MHz U -Sparc
450 MHz U -Sparc
# of Processors
1
2
RAM (MB)
256
1024
Hard Drive (GB)
(2) 18 GB SCSI
(2) 36 GB SCSI
Operating System
Solaris 7
Solaris 7
Web Server
Apache
Apache
Monitoring
Monitor Lite Incl.
Monitor Lite Incl.
IP Addresses"
2
2
DNS Service
Included
Included
Data Transfer / Mo.
40 GB
80 GB
Data Transfer above
$5/GB
$5/GB
limit
Remote Mgmt.
SSH
SSH
Monthly Fee (USD)
$ 1,175
$ 2,995
Set Up Fee (USD)
$ 1,175
$ 2,995
'-Custamer will receive one IP address upon provisioning of the server. The second
IP address will be released at no charge upon
completion of an Additional IP Request Form.
PROPRIETARY - SBC Communications Only
Not for use or disclosure outside of SBC Communications except under written agreement.
Dedicated Hosting Services provided by SBC ES/Mces, Inc
10/19/01 SWB IDC Product Summary Page 9
Sun Server Hardware Options (Upgrades)
flfriI'PHT.iii-
To181'IIP.1/AtldfessL-•`-�.sa;.vein'i':t7*N�'741,sir"'�-..�5.=:t��s•:r:�-�CR3�:�'Y^�ti �'•ti,Vi't2��1" -..%��` xYF.-�Fa�e�a
16 $50 $50
32 $50 $75
64 $50 $125 -
128 $50 $250
256 $50 $400
T'ofa18AM°.:.'�vrifle�s�a�t:vt, �"$iv'�-t�*%•f.'�%
512 MB $100 $575
1024 MB $100 $1,025
Ad aitio'nIEHardDNyefat$ t= ! *1
36 GB SCSI $100 $250 rTh1 e . • ,
ToteI:IP.:Addiess o"r`U � nnii :n' `_-<i ? � . w ST i ` .rY a •` �:o � `" 37..:
16 $50 $50
32 $50 $75
64 $50 $125
128 $50 $250
256 $50 $400
w,••��. �.. d....' :x' :war D t 'N• p-.,-
T.oteI�RAM5i.,, : �`n,•.. F.i�`;��-?1•_va��! � u.^::sY<!e
2048 MB $100 $1,075
PROPRIETARY - SBC Communications Only
Not for use or disclosure outside of SBC Communications except under written agreement
Dedicated Hosting Services provided by SBC EServlees, Inc
10/19/01 SWB IDC Product Summary Page 10
Professional Services / Consulting
General
SBC offers several Professional Services / Consulting with Dedicated Hosting. These services range from basic
server configuration to full consulting. The services are typically charged on a custom quote basis. Pricing for
some of the frequently requested services is listed in this section.
Standard Consulting Levels
One hour of hardware and operating system support is included in each Dedicated Hosting package at no
charge to the client. Additional hours of support specifically for hardware and operating system are charged at
$125 per hour. Customers may also pre -purchase support according to the following table.
•. �..... •_ �,; - . , q. y Sys;
��,�-�'a';ConsuIii h ,L•evet ��� �' ' �'�Feei US
One Hour Included with Package
NO FEE
Per Incident for HW and OS
$ 125 per Hour per Incident
Two Hours Prepaid for HW and OS
$ 200 per Month
Four Hours Prepaid for HW and OS
$ 300 per Month
Custom Consulting Levels
Consulting for items listed in the following tables fall outside of the standard consulting levels and are charged
according to the pricing schedule listed below. Note that standard consulting is for technical support on
hardware and operating system issues. Custom consulting includes support for items outside of hardware and
operating system technical support.
' S'erYlce fig' r31S�U1 e (UD flflei?(l7SD
OS Optimization
$250.00
$250.00 / Server
OS Upgrades
$300.00
$300.00/Server
Application Optimization
$350.00
$350.00 / Application
Application Upgrades
$300.00
$300.00 / Hour
Patch Installation
$250.00
$250.00 / Hour
Service Pack Installation
$250.00
$250.00 / Hour
Kernel Updates
$350.00
$350.00 / Server
Version Updates
$300.00
$300.00 / Application
Device Firmware Updates
$300.00
$300.00 / Hour
PROPRIETARY - SBC Communications Only
Not for use or disclosure outside of SBC Communications except under written agreement
Dedicated Hosting Services provided by SBC E -services, Inc
S rService;-44 - '•
,
,;i SeCup:pe Ser ..,. ._
Cold Fusion Professional
$150.00
$150.00
Cold Fusion Enterprise
$300.00
$150.00
WebTrends Log Analyzer
$125.00
$125.00
SQL Server
$200.00
$250.00
SQL Server Enterprise
$750.00
$350.00
Imail 5.0
$125.00
$125.00
Serv-U FTP Server
$125.00
$125.00
MS Commerce Server
$1000.00
$350.00
Exchange 2000 Server
$500.00
$250.00
Exchange 2000 Enterprise
$750.00
$350.00
mySOL
$200.00
$250.00
Java Serviets
$300.00
$150.00
ProFTPD
$125.00
$125.00
Webalyzer
$125.00
$125.00
PHP
$125.00
$125.00
JSP
$300.00
$250.00
Procmail
$200.00
$150.00
Qmail
$200.00
$150.00
10/19/01 M SWB IDC Product Summary N Page 11
Customers may request that additional software be loaded on a server for them. A professional service fee will
apply based on the Software Consulting table or custom quote basis. Licensing for these, or any other, piece of
software is the responsibility of the client. It is also the responsibility of the client to install and configure any
software that is outside the supported scope of support that the product line provides. SBC will not purchase
or obtain licei.ses on behalf of the customer for software other than the initial Installation of the
operating system.
PROPRIETARY - SBC Communications Only
Not for use or disclosure outside of SBC Communications except under written agreement.
Dedicated Hosting Services provided by SBC EServlces, Inc
10/19/01 SWB IDC Product Summary Page 12
Monitoring Services
All dedicated server packages offered include 24 hours, 7 day a week monitoring for client's servers. In addition
• to offering basic server monitoring, the SBC also provides advanced server monitoring options. All dedicated
server packages include monitoring using Enterprise Monitor.
The following Server Services can be monitored:
SMTP POP3 Http FTP Telnet
ssh SQUODBC SNMP Asp Pert
SSL Php3 DNS IMAP4 NNTP
NT Services Active Directory
Monitor Lite
This plan is included in ail dedicated server -hosting packages at no charge. Technicians will routinely poll client
servers at certain intervals using advanced network management tools, which will determine if the client's
server(s) is accessible. If the server is unreachable for any reason, the technical staff will immediately be
notified and will take action to remedy the problem in an expedient manner. Until service is fully restored, the
staff routinely notifies the client in regular intervals (e-mail / telephone) with a status update. After service is
restored, the client is notified with a complete explanation of the problem, along with a description of what
procedures/steps/policies have been developed so ensure this particular problem does not reoccur.
Monitor Corp
This plan includes all the services described in Monitor — Lite, plus SBC will include up to an additional (3) three
server services added to the monitoring system. If the server does not respond to an ICMP request two
consecutive polls, the client will be notified by email/pager and further action will be taken to bring the server up.
If any one of the services monitored fails to respond, the management control center will alert the client by
email/pager.
Setup Fee: $35 (USD) -
Monthly Fee: $25 (USD)
Monitor Pro
SBC will monitor up to (5) five services on a client's server(s), check for a particular response from the server,
and send an e-mail pager notification when response is not present. The customer will receive only one
message alerting him or her that the Website is down and another when the site becomes available again. The
technical staff will take no action unless specified by the client.
Setup Fee: $100 (USD)
Monthly Fee: $100 (USD)
DNS Management
SBC offers DNS management for the customer. This includes five domains (primary and secondary) and the
MX (mail) records.
Each server has three free domain aliases (or pointers). Customers will be charged $100 per domain beyond
first three and a $50 per change of DNS. Each additional domain managed or pointer managed will incur a
charge of $5.00 recurring monthly.
PROPRIETARY - SBC Communications Only
Not for use or disclosure outside of SBC Communications except under written agreement
Dedicated Hosting services provided by SBC EServlces, Inc
M
40
Serve
Co DL -J80
g mgS
PIll 1.0 Gln
loFPrue
2
RAlsir4
512
HirMW 6
9.1 SCSI
RAIDS Detault
Pere n .2F..
Linux, Windows 2000, NT 0.0
witSWrfl.
IIS or Ap.che
MaIthiva r
Monitor Lit.
D ddd
2
DFLiSe
Included
Dnta,Yronde_LM'o5
80 GB
Mali TFanfe ibnvc
$5/GB
RFmo/ei fom --
SSH / PCAn when
_
MSritDI-.Feeep,InurF'Di!pv
a 4C( STA69.OM1K$,+Y.
SFtu Fe.I:fnuar".`C3Yi
Hordwere
O,atsar
Software
VeAta4
GB Backup Included
10 GB
Full Backup
One Weekly Full Backup
Incremental Backup
One Dally Incremental
Ondte Storage
On Month of ondt. non
Free Reston)
One free intent
Backup Window
Window b St by SBC
Additional Rntonl Fee
$100 per never per event
Backup In
$150 peT server
Backup radt
$10 per GB
tlonal
t aaed aIncluded
nretsaed
Included
Setup In
$150.00
Month) Fee
$1$0.00
eFeature (see dncciptlonsl IrtdaUallon Monthly Rcavrrin¢
e ."mo,.:.:...... �_.:.— - ._?—I. ._ �......-.
Fnture
NciScrtvn SKP Fircu�ll
•
.
.
.
..I!..'
16
550.00 $.90.00
32
$50.00
$75.00
64
550.00
$125.00
28
$50.00
$250.00
550.00
$400.00
SDR$100.00
$225.00
J256
B SD$100.00B
SDRAMB
SDRAM'
$100.00
. $975.00SCSI
1OK
$100.00SCSI
IOK
$100.00SCSI
IOKPatlum
ul
$100.00 I . SI25.00
Dedicated Hosting
Platinum Internet Data Center
Infrastructure
Issue 2.0
As of:
October 4, 2001
O2000 SBC Communications, Inc. All rights reserved.
The information contained in this document represents the current
view of SBC Communications on the issues discussed as of the date
of publication. Since SBC must respond to changing market
conditions, it should not be interpreted to be a commitment on the part
of SBC and SBC cannot guarantee the accuracy of any information
presented after the date of publication.
SBC may have trademarks, copyrights, or other intellectual property
rights covering subject matter in this document.
Information in this document is subject to change without notice.
SBC Central Product Marketing
SWB Platinum IDC
Issue 2.0: October 4, 2001
Building Power
Location
SBC Platinum Internet Data Center Infrastructure
The locations of Data Centers are not necessarily a determining factor for a Dedicated Hosting customer, but
customers are increasingly interested in where their service is located.
Network Operations Center and Data Center Staff
SBC Internet Data Centers are staffed with an on -site, highly skilled, diverse support team 24 hours a day, 7
days a week. The Network Operations Center (NOC) staff proactively monitors management of power,
temperature, and bandwidth. Additionally, the staff provides centralized monitoring of UPS, AC Power, PDU,
HVAC, temperature, humidity, security, fire prevention, and overall network operation.
Facility Security
The Dedicated Hosting servers in SBC's Internet Data Center are physically secure. Understanding the critical
nature of dedicated servers, SBC Internet Data Centers are monitored 24 hours a day, 7 days a week and
provide mufti -tiered security systems. The I0C's have secure access points, bullet -resistant materials at the
entrance, and minimal windows throughout the facility. In addition, access is strictly regulated and monitored.
Servers are stored in an area that only authorized SBC Internet Data Center personnel can access. Access to
the equipment floor is controlled via biometric palm scanners and card key access control.
Continuous camera monitoring (24/7 CCTV) is in place throughout the facility, including bubble cameras in the
ceiling and monitoring at all entry/exit points. There are motion sensors throughout the building and under the
raised floor to prevent tampering with cable and power trays. Any activation of a motion sensor triggers an alarm
and digital camera to record events. Additionally, SBC Internet Data Center personnel maintain 24 -hour digital
recordings and 30 -day digital video storage.
Example of a biometric palm scan device at the Data Center
Continuous, uninterrupted operation server equipment is SBC's paramount concern. The building power is
supplied through dual commercial feeds and parallel, redundant commercial transformers, along with multiple
2000 KW diesel generators. Additionally, multiple 1500 KVA UPS systems with solid-state static inverters are in
place.
The entire system is N+1 redundant and each component within the parallel electrical system is designed to be
N+1 redundant. All AC power is provided by redundant N+1 UPS rectifiers and a set of three 500 KVA battery
power plants. The battery back up system is capable of delivering ten minutes of backup power in the rare
instance there is an interruption of dual commercial power sources. This allows more than ample time to cover
the typical ten -second transition to the backup power source.
Fire Protection System
SBC Central Product Marketing w SWB Platinum IDC
Issue 2.0: October 4, 2001
The generator backup is capable of supporting 100% of customer peak load for 24 hours. Furthermore, SBC
maintains a 24 -hour fuel supply and guaranteed refueling contracts. The combination of the backup systems
results in guaranteed uninterrupted operation of the client's service.
Cooling & Environmental Controls
Ensuring the operational integrity of clients' network equipment requires stringent cooling and environmental
controls. SBC's Internet Data Centers supply a static free environment and N+1 environmental control
equipment that is continuously monitored for operational status. The equipment floor has a constant 70 -degree
ambient room temperature (+/- 5 degrees) and humidity is controlled to a constant 45% (+/- 5%).
Cooling in the technical equipment area is achieved via distribution from the plenum below the raised floor. This
configuration, with air distribution from below, provides the most efficient environment for technical equipment.
Additionally, this configuration eliminates the need for "hot spot" control and reconfiguration of ductwork
associated with overhead duct systems. Fully adjustable grill panels allow for easy manipulation of the airflow
and eliminate the need for maintenance workers on ladders over sensitive equipment. The raised floor cooling
systems capacity is expandable, without building modifications, to match customers' current and future heat
generation needs. Chilled water is reliable to N+1 with all components being connected and monitored by the
energy management system.
Example of secure, climate controlled server cabinets.
To protect server assets, SBC Internet Data Centers have advanced fire detection and suppression systems. As
a first line of defense there is a 24/7 guard and NOC personnel presence to manually respond to any alarm.
Additionally, there is a Fenwall air sampling system for very early detection and warning. The computer space is
protected by both gas -based fire suppression and dry -pipe, pre action water based system.
To protect equipment from any water discharge, a FM -200 fire suppression system is present in all areas of the
data center space, both in the ceiling and below the raised floor. The entire facility is protected by double
interlocked pre -action sprinkler systems with a separate zone in each server area. Dry pendent sprinklers are
utilized throughout the equipment areas with suspended ceilings and installed in the branch line tee fitting to
eliminate trapped water over equipment. The system is activated only by the dual actions of cross -zoned
detection and sprinkler head activation. Water only enters the suppression system when two cross -zone smoke -
detector heads have detected a fire and a sprinkler has operated.
-2
Dedicated Hosting
Platinum Internet Data Center
Infrastructure
Issue 2.0
As of:
October 4, 2001
@2000 SBC Communicadons, Inc. All rights reserved.
The information contained in this document represents the current
view of SBC Communications on the issues discussed as of the date
of publication. Since SBC must respond to changing market
conditions, it should not be interpreted to be a commitment on the part
of SBC and SBC cannot guarantee the accuracy of any information
presented after the date of publication.
SBC may have trademarks, copyrights, or other intellectual property
rights covering subject matter in this document.
Information in this document is subject to change without notice.
SBC Central Product Marketing
SWB Platinum IDC
Issue 2.0: October 4, 2001
Building Power
Location
SBC Platinum Internet Data Center Infrastructure
The locations of Data Centers are not necessarily a determining factor for a Dedicated Hosting customer, but
customers are increasingly interested in where their service is located.
Network Operations Center and Data Center Staff
SBC Internet Data Centers are staffed with an on -she, highly skilled, diverse support team 24 hours a day, 7
days a week. The Network Operations Center (NOC) staff proactively monitors management of power,
temperature, and bandwidth. Additionally, the staff provides centralized monitoring of UPS, AC Power, PDU,
HVAC, temperature, humidity, security, fire prevention, and overall network operation.
Facility Security
The Dedicated Hosting servers in SBC's Internet Data Center are physically secure. Understanding the critical
nature of dedicated servers, SBC Internet Data Centers are monitored 24 hours a day, 7 days a week and
provide multi -tiered security systems. The IDC's have secure access points, bullet -resistant materials at the
entrance, and minimal windows throughout the facility. In addition, access is strictly regulated and monitored.
Servers are stored in an area that only authorized SBC Internet Data Center personnel can access. Access to
the equipment floor is controlled via biometric palm scanners and card key access control.
Continuous camera monitoring (2417 CCTV) is in place throughout the facility, including bubble cameras in the
ceiling and monitoring at all entry/exit points. There are motion sensors throughout the building and under the
raised floor to prevent tampering with cable and power trays. Any activation of a motion sensor triggers an alarm
and digital camera to record events. Additionally, SBC Internet Data Center personnel maintain 24 -hour digital
recordings and 30 -day digital video storage.
Example of a biometric palm scan device at the Data Center
Continuous, uninterrupted operation server equipment is SBC's paramount concern. The building power is
supplied through dual commercial feeds and parallel, redundant commercial transformers, along with multiple
2000 KW diesel generators. Additionally, multiple 1500 KVA UPS systems with solid-state static inverters are in
place.
The entire system is N+1 redundant and each component within the parallel electrical system is designed to be
N+1 redundant. All AC power is provided by redundant N+1 UPS rectifiers and a set of three 500 KVA battery
power plants. The battery back up system is capable of delivering ten minutes of backup power in the rare
instance there is an interruption of dual commercial power sources. This allows more than ample time to cover
the typical ten -second transition to the backup power source.
Fire Protection System
SBC Central Product Marketing W w SWB Platinum IDC
Issue 2.0: October 4, 2001
The generator backup is capable of supporting 100% of customer peak load for 24 hours. Furthermore, SBC
maintains a 24 -hour fuel supply and guaranteed refueling contracts. The combination of the backup systems
results in guaranteed uninterrupted operation of the clients service.
Cooling & Environmental Controls
Ensuring the operational integrity of clients' network equipment requires stringent cooling and environmental
controls. SEC's Internet Data Centers supply a static free environment and N+1 environmental control
equipment that is continuously monitored for operational status. The equipment floor has a constant 70 -degree
ambient room temperature (+/- 5 degrees) and humidity is controlled to a constant 45% (+/- 5%).
Cooling in the technical equipment area is achieved via distribution from the plenum below the raised floor. This
configuration, with air distribution from below, provides the most efficient environment for technical equipment.
Additionally, this configuration eliminates the need for "hot spur control and reconfiguration of ductwork
associated with overhead duct systems. Fully adjustable grill panels allow for easy manipulation of the airflow
and eliminate the need for maintenance workers on ladders over sensitive equipment.. The raised floor cooling
systems capacity is expandable, without building modifications, to match customers' current and future heat
generation needs. Chilled water is reliable to N+1 with all components. being connected and monitored by the
energy management system.
Example of secure, climate controlled server cabinets.
To protect server assets, SBC Internet Data Centers have advanced fire detection and suppression systems. As
a first line of defense there is a 24/7 guard and NOC personnel presence to manually respond to any alarm.
Additionally, there is a Fenwall air sampling system for very early detection and warning. The computer space is
protected by both gas -based fire suppression and dry -pipe, pre action water based system.
To protect equipment from any water discharge, a FM -200 fire suppression system is present in all areas of the
data center space, both in the ceiling and below the raised floor. The entire facility is protected by double
interlocked pre -action sprinkler systems with a separate zone in each server area. Dry pendent sprinklers are
utilized throughout the equipment areas with suspended ceilings and installed in the branch line tee fitting to
eliminate trapped water over equipment. The system is activated only by the dual actions of cross -zoned
detection and sprinkler head activation. Water only enters the suppression system when two cross -zone smoke -
detector heads have detected a fire and a sprinkler has operated.
-2
FAYETTELE •
THE CITY OF FAYETTEVILLE, ARKANSAS
DEPARTMENTAL CORRESPONDENCE
TO: Fayetteville City Council
THRU: Dan Coody, Mayor
Ted H. Webber, Administrative �Services Director
FROM: Budget & Research94J_
DATE: February 12, 2002
SUBJECT: Web Hosting Contract - Southwestern. Bell Communications
Attached is a Web Hosting Contract with Southwestern Bell Communications (SBC) that will
provide the City with Web Hosting services for the next three years. The services are needed for the
City's website which is currently in the process of being re -designed and built.
Background:
In 1996, the ALADDIN project was developed between the University of Arkansas and community
members with an interest in improving access to the information that affects our daily lives: politics,
education,environment, and more by making it available online through the Internet. TheCitychose
to place its web site on the University of Arkansas' server. This has greatly benefitted the City for
the last several years. Unfortunately, the need for an increased web site presence has led us to
outsource our web hosting services.
In early 2001, an ad -hoc committee, made up of City Staff and citizens, was formed to determine the
services and information that should be available via the City's web site. One of the decisions made
by this committee was to outsource the City's web hosting. This decision was made by evaluating
the City's current infrastructure and personnel available. The most cost effective solution was to
outsource web hosting due to staff involvement, cost and system security issues.
During the later part of 2001, a selection committee was formed to review Request for Proposals
(RFPs) for Web Site Design & Hosting Services. The selection committee was made up of City
Staff, a member of the ad -hoc web committee, and Alderman Bob Davis. The committee selected
IFWORLD, Inc. for the Web Site Design and SBC for the Web Site Hosting. The committee felt that
both companies would provide the most amount of service for the best price.
Go
Features & Benefits:
SBC Dedicated Hosting will provide a secure and reliable hosting service and is the perfect solution
for the City to leverage the experience and expertise of SBC's staff. We will be providing the Web
Site content and administration and SBC will provide the hardware and operating system software
required to deploy a high performance hosting solution. Some of the Dedicated Hosting Product
Basics Include:
Kt Windows 2000 and Linux Operating System Choices
O Weekly Tape Back Up
O Firewall Option - NetScreen 5XP
+ 7 x 24 x 365 Customer Support
o 99.9% Service Level Agreement (SLA) on Uptime
o Highly Trained Unix Professionals & Microsoft Certified Systems Engineers
Kt 24 Hours, 7 Day -a -Week Server Monitoring Included
G N+l Redundancy on Data Center Power for Uninterrupted Power Supply
O High -Speed Redundant Internet Bandwidth (multiple OC connections).
G One Hour Per Month of Technical Support for operating system and
hardware (included at no charge.)
Costs:
The cost of the Web Hosting services provided by SBC will be $1,484 per month. This represents
an annual amount of S17,808. The description of the costs are outlined in the table below. In
addition to the main contract price, the City of Fayetteville will be required to pay an additional
$120.58 per month in State and Local taxes. Although the initial contract is $17,808 annually, City
Staff is requesting approval to increase the annual contract up to S21,408 if necessary. Cost
increases maybe necessary in the future if the City outgrows its capacity. We are not currently sure
what demand the website will create and would like the ability to increase certain functions (e.g.
storage, processor, etc.) in the future.
Feature
Monthly Cost
Server: Compaq DL -380 Pill
Hard Drives (RAID 5), Linux,
1.0 GHz, 512 MB RAM, (3) 9.1 GB SCSI
Data Transfer of 80 GB Month.
S1,069.00
Tape Back Up: Qualstar, A10
Backup for 10GB.
Tape Backup, Vcritas Software, Weekly
150.00
Managed Firewall: NetScreen
ScreenOS 2.6 Software.
5XP Managed Firewall Service,
265.00
Total Monthly Cost
$1,484.00
Total Monthly Taxes (State, County, & City 8.125%)
$120.58
One -Time Set Up Fee
$484.00
M
a
For the remainder of 2002, the estimated cost of the Web Hosting services will be $9,388. The cost
for 2002 represents six months of web hosting plus a one time initial installation charge. The use
of the hosting services is dependent on the completion date of the City's Web Site by [F WORLD,
Inc.
Conclusion:
City Staff recommends that City Council approve the contract Web Hosting to SBC. Ifyou have any
questions concerning this agenda item, please contact Kevin Springer at 575-8226. Thank you for
your consideration in this matter.
aSTAFF REVIEW FORM as
Purchasing Officer
X AGENDA REQUEST
CONTRACT REVIEW
GRANT REVIEW
For the Fayetteville City Council meeting of March 5, 2002
FROM:
Kevin Springer Budget & Research Administrative Svcs.
Name Division Department
ACTION REQUIRED:
Contract approval with Southwestern Bell Communications (SBC) for Dedicated Web -Site
Hosting services. The term of the contract is thirty-six (36) months with two (2)
additional twelve (12) month renewal periods. The annual cost of the contract is
$17,808 with additional approval being requested to increase the contract up to the
amount of $21,408 annually. The 2002 cost of this contract will be $9,388.
COST TO CITY:
$9,388.00 (2002) $ 34,340.00 Services & Charges
Cost of this Request
1010-1710-5315-00
Account Number
N/A
Category/Project Budget
200.00
Funds Used To Date
Category/Project Name
Info. Technology
Program Name
$ 34,140.00 General
Project Number Remaining Balance Fund i
BUDGET REVIEW: X Budgeted Item Budget Adjustment Attached
Budge Manager Administrative Services Director
CONTRACT/GRANT/LEASE REVIEW: GRANTING GENCY:
C5Z/I±E$&11
Date n[ rn& Au itor at
1(aIoL
LI
Date
c 15oa,
Date
STAFF RECOMMENDATION:
Divis
ADA Coordinator
Grant Coordinator
Staff recommends approval of
Date
Date
Date
contract with SBC.
Cross Reference
New Item: Yes No
Prev Ord/Res if:
Orig Contract Date:
Orig Contract Number:
STAFF REVIEW FORM - Page 09
Description Web Hosting Services - SBC Meeting Date March 5, 2002
Comments:
Budget Manager
Accounting Manager
City Attorney
Purchasing Officer
ADA Coordinator
Internal Auditor
Grants Coordinator
Reference Comments:
FAYETTEVItLE
THE CITY OF FAYETTEVILLE. ARKANSAS
DEPARTMENTAL CORRESPONDENCE
To: Kevin Springer, Budget & Research
From: Heather Woodruff, City Clerk
Date: March 7, 2002
Please find attached a copy of Resolution No. 40-02 approving a contract with Southwestern Bell
Communications for dedicated Web -Site Hosting Services for three (3) years. I returning one (1)
original contract to you. The second original will be microfilmed and filed with the City Clerk
cc: Nancy Smith, Internal Auditor
Steve Davis, Budget Manager