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HomeMy WebLinkAbout41-01 RESOLUTION( RESOLUTION NO. 41 -n it, A RESOLUTION AWARDING A CONTRACT MOTOROLA, INC. IN THE AMOUNT OF ONE MILLION SEVEN HUNDRED AND SIXTY NINE THOUSAND AND THIRTEEN DOLLARS AND FIFTY-FOUR CENTS ($1,769,013.54) TO UPGRADE AND ENHANCE THE 800 MHz RADIO SYSTEM, CONSTRUCT A RADIO BUILDING AT TOWER SITE IN THE AMOUNT OF FORTY-EIGHT THOUSAND DOLLARS ($48,000.00) WITH A PROJECT CONTINGENCY OF FORTY THOUSAND DOLLARS ($40,000.00) AND APPROVAL OF A BUDGET ADJUSTMENT Whereas, after over a year of consultation and negotiation, City Staff including police and fire department personnel recommend that the City contract with Motorola, Inc. to upgrade the radios and radio network needed by city personnel. BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS: Section 1. That the City Council hereby Awards the contract to Motorola, Inc. in the amount of One Million Seven Hundred and Sixty -Nine Thousand and Thirteen Dollars and Fifty -Four Cents ($1,769,013.54) to upgrade and enhance the 800 MHz radio system, construct a radio building at tower site in the amount of Forty -Eight Thousand Dollars ($48,000.00) with a project contingency of Forty Thousand Dollars ($40,000.00). Section 2. That the City Council authorizes the Mayor to sign such contract and to enter into the contract with Motorola, Inc. Section 3. That the City Council approves the budget adjustment for this project which is attached as "Exhibit A". if PASSED AND APPROVED thisab day of March, 2001. • e • / r ATTEST: By: a?* Alert Heather Woodruff, City Cle k APPROVED: By: City of Fayetteville, Arkansas Budget Adjustment Form ; Radio System C. 2. Page 3 Budget Year Air 111, Department: Division: Program: Police Sales Tax Capital Sales Tax Capital Date Requested March 6, 2001 Adjus ment # EXHIBIT A Project or ftem Requested: $312,500 is requested in the Radio System Improvements capital project funded in the Sales Tax Fund. $1,320,000 is requested in the Water/Sewer Operations Building capital project funded in the Water & Sewer Fund. Project or hemi Deleted: $249,000 from the Highway 62 West W/S Improvements capital project. $1,320,000 from the Water/Sewer Operations Building capital project funded in the Sales Tax Fund. fitiac Aatts copl. /meet Justification of this Increase: The additional funding is needed to cover the cost of the contract for the Radio System Upgrade. The project budget for the Water/Sewer Operations Building is being transferred ,from the Sales Tax Fund to the W&S Fund to free up Sales Tax funding for future project overruns. Justification of this Decrease: The Highway 62 West W/S Improvements capital project is complete with funding remaining. A rebate received from the Beaver Water District for water purchases was received in the amount of $1,071,000. This amount was placed back into the Water & Sewer Fund. • Account Name Increase Expen e (Decrease Revenue) Amount Fixed Assets 312,500 Use of Fund Balance 1,007,500 Building Costs Account Name 1,320,000 Account Number Project Number 4470 9470 5801 00 99019 1 4470 0947 4999 99 5400 5600 5804 00 98076 20 Decrease Expense (Increase Revenue) Amount Account Number Building Costs 1,320,000 Waterline Improvements 249,000 Use of Fund Balance 1,071,000 4470 5400 5400 9470 5600 0940 5804 5806 4999 Project Number 00 98076 20 00 00026 20 99 Approval Signatures Requested B B d et 4anager partr ii Date Type: A Date of Approval Budget Office Use Only Posted to General Ledger Posted to Project Accounting Entered in Category Log Blue Copy: Budget & Research / Yellow Copy: Requester EXHIBIT -Er Radio System 1 Page 4 • • NAME OF FILE: Resolution No. 41-01 • CROSS REFERENCE: 03/20/01 Resolution No. 41-01 03/06/01 Exhibit "A" (Budget Adjustment) 03/20/01 Copy of Purchase Requisition on back of Budget Adjustment 03/20/01 Communications System Agreement 02/28/01 Departmental Memo to Mayor Dan Coody and Members of the City Council from Rick Hoyt regarding Radio System Upgrade -Phase I 03/20/01 Staff Review Form 04/03/01 Departmental Memo from City Clerk NOTES: • • CAUNICATIONS SYSTEM AGREEMENT • Motorola, Inc., a Delaware corporation ("Motorola"), by and through the United States & Canada Group of its Commercial, Government, and Industrial Solutions Sector ("CGISS"), and the City of Fayetteville, Arkansas ("Customer") enter into this Communications System Agreement (the "Agreement"), effective as of the last date signed below (the "Effective Date"), pursuant to which Customer will purchase and Motorola will provide Customer with a Communications System. Section 1 EXHIBITS The Exhibits below are hereby incorporated into and made a part of this Agreement. In interpreting this Agreement and resolving any ambiguities, the main body of this Agreement will take precedence over the Exhibits and any inconsistency between the Exhibits will be resolved in the order in which the Exhibits appear below. Exhibit A Motorola software license agreement ("Software License Agreement") Exhibit B Motorola system description ("System Description"), acceptance test plan ("Acceptance Test Plan" or "ATP" this will include the "Coverage Acceptance Test Plan" or "CATP"), equipment list ("Equipment List"), and statement of work ("Statement of Work"), dated February 27, 2001. Exhibit C Enhanced System Support Plan ("ESS Plan") Exhibit D Section 2, Point by Point Response included in the City of Fayetteville Radio Improvement Project Technical Proposal, dated October 31, 2000 Exhibit E Motorola service agreement ("Service Agreement") and Motorola Software Subscription Agreement ("Subscription Agreement"). Exhibit F City of Fayetteville's Request for Proposal Section 2 DEFINITIONS Capitalized terms used in this Agreement and not otherwise defined within the Agreement have the following meanings: "Communications System" or "System" is the communications system described in Exhibit 13, including the Equipment and Software described in the System Description, Statement of Work, Acceptance Test Plan and Equipment List. "Equipment" is the equipment specified in the Equipment List included in Exhibit B. "Motorola Software" is software whose copyright is owned by Motorola. "Non -Motorola Software" is software whose copyright is owned by a party other than Motorola. "Software" includes Motorola and any Non -Motorola Software that may be furnished with the Communications System. Section 3 SCOPE OF AGREEMENT A. SCOPE OF WORK. Motorola will assemble and integrate the Equipment and Software, and deliver, install and test the Communications System at designated sites, as specified in Contract No. 00-13232/mcd Page 1 Final ver. 03/09/01 Commit sysrei Ptapepir CALUNICATIONS SYSTEM AGREEMENT • Exhibit B and in accordance with this Agreement. Motorola & Customer will perform its responsibilities as specified in Exhibit B and in accordance with this Agreement. B. CHANGE ORDERS. Either party may request changes within the general scope of this Agreement. If a requested change causes an increase or decrease in the cost of or time required for the performance of this Agreement, Motorola and Customer will agree to an equitable adjustment in the Agreement price or performance schedule, or both. Motorola is not obligated to comply with requested changes unless and until both parties execute a written change order. C. ADDITIONAL PRODUCTS. For One (1) year after the Effective Date of this Agreement, Customer may submit purchase orders for additional portable and mobile subscriber products manufactured by Motorola's CGISS which are currently available at the time of order If Customer and Motorola have agreed to a convention for processing electronic data interchange ("EDI") transactions, purchase orders may be transmitted electronically. Each purchase order must specifically refer to this Agreement and will be an offer by Customer subject to Motorola's acceptance. Except for pricing and delivery terms, which must be stated on the purchase order, Customer and Motorola agree that the applicable terms of the main body of this Agreement will be the only terms and conditions that govern the purchase and sale of products identified on such purchase orders. Customer and Motorola agree that payment for all additional products so purchased will be due within thirty (30) days from date of receipt of invoice. D. MAINTENANCE SERVICE. During the first year after System Acceptance, maintenance services and software support are provided pursuant to the terms of this Agreement, the ESS Plan (Exhibit C) and the applicable provisions of the Service Agreement (Exhibit E). The applicable provisions of the Service Agreement are those entitled "Service Defined" (but excluding, for purposes of the ESS Plan, the first sentence of subparagraph B of "Service Defined"), Excluded Services", "Right to Subcontract/Assignment", "Time and Place of Service", and "Warranty". Such services are included in the Purchase Price. After the first year following System Acceptance, Customer may purchase maintenance services and software support for the Communications System pursuant to a separately executed Service Agreement and Software Subscription Agreement. E. MOTOROLA SOFTWARE Any Motorola Software furnished will be licensed to Customer solely according to the terms and restrictions of the Software License Agreement attached as Exhibit A. Customer hereby accepts all of the terms and restrictions of the Software License Agreement. F. NON -MOTOROLA SOFTWARE. Any Non -Motorola Software furnished by Motorola will be subject to the terms and restrictions of its copyright owner unless such copyright owner has granted to Motorola the right to sublicense such Non -Motorola Software, in which case the Software License Agreement (including any addendum to satisfy such copyright owner's requirements) shall apply. Section 4 PERFORMANCE SCHEDULE A. Motorola and Customer agree to perform their responsibilities in accordance with the following performance schedule as supplemented by the schedule included in the Statement of Work: 1. Motorola will ship the Equipment to designated Customer site(s) within 10 weeks after the Effective Date of this Agreement. Contract No. 00-13232/mcd Page 2 Final ver. 03/09/01 CAUNICATIONS SYSTEM AGREEMENT • 2. Motorola will install the Equipment within 3 weeks after the Equipment is delivered to designated site(s). 3. Motorola and Customer will initiate acceptance testing within 3 weeks after installation is completed. Acceptance testing will not be completed until Motorola successfully passes all Acceptance tests in accordance with the Acceptance Test Plan set forth in Exhibit B of this Agreement. B. By executing this Agreement, Customer authorizes Motorola to proceed with the manufacture, assembly, integration, delivery, installation, and testing of the Communications System. No further notice to proceed, purchase order, authorization, resolution, or any other action will be required. Section 5 PAYMENT SCHEDULE A. The total contract price is One Million Seven Hundred Sixty Nine Thousand Thirteen Dollars and Fifty Four Cents (USD$1,769,013.54). Except for the first payment, which is due when Customer executes this Agreement, Customer agrees to make payments to Motorola within thirty (30) days after the date of receipt of invoices that will be submitted by Motorola according to the following payment schedule: 1. 15 % of the total contract price is due when Customer executes this Agreement; 2. 50 % of the total contract price will be invoiced immediately after the Equipment is delivered to the City of Fayetteville; 3. 10 % of the total contract price will be invoiced immediately after the Equipment is installed at the sites specified in the Exhibits; 4. 10 % of the total contract price will be invoiced immediately after the completion of the System Acceptance Test plan; and 5. 15 % of the total contract price will be invoiced immediately after System Acceptance. B. If the total contract price does not include freight charges, all freight charges will be pre -paid by Motorola and added to the invoices. Section 6 INSTALLATION AND SITE CONDITIONS A. In addition to its responsibilities described in the Statement of Work, Customer agrees to provide a designated project director, procure any necessary construction permits, building permits, zoning variances and the like, provide access to the sites identified in the Exhibits as requested by Motorola, and have such sites available for installation of the Equipment by Motorola in accordance with the performance schedule and Statement of Work. B. If either Motorola or Customer determines during the course of performance of this Agreement that the sites identified in the Exhibits are no longer available or desired, or, if subsurface, structural, adverse environmental or latent conditions at any site materially differ from those indicated on the specifications in the Exhibits, Motorola and Customer will promptly investigate the conditions and jointly select replacement sites or adjust the installation plans and specifications as necessary. C. If Customer and Motorola determine that any material change in sites, site availability, installation plans, or specifications will require an adjustment in the contract price or in the time required for the performance of this Agreement, the parties will agree to an equitable Contract No. 00-13232/mcd Page 3 Final ver. 03/09/01 C.MUNICATIONS SYSTEM AGREEMENT. adjustment in the price, performance schedule, or both; and this Agreement will be modified in accordance with Section 3.6 of this Agreement. D. This Agreement is predicated upon normal soil conditions as defined by the version of E.I.A. standard RS -222 in effect on the Effective Date of this Agreement. Section 7 TRAINING If training is included in this Agreement, Customer agrees to notify Motorola immediately if a date change for a scheduled training program is required. A charge will apply to a training program rescheduled by Customer less than thirty (30) days prior to its scheduled start date with such charge not to exceed One Thousand Dollars and No Cents (USD$1,000.00). If Motorola changes a training date less than seven days (7) from the scheduled date, Motorola will be assessed a rescheduling fee not to exceed One Thousand Dollars and No Cents (USD$1,000.00). Section 8 SYSTEM ACCEPTANCE A. Motorola will test the Communications System in accordance with the Acceptance Test Plan. System acceptance will occur upon the successful completion of such testing ("System Acceptance") at which time both parties shall promptly execute a certificate of system acceptance. If the Acceptance Test Plan includes separate tests for individual subsystems, both parties shall promptly execute certificates of subsystem acceptance upon the successful completion of testing of such subsystems. Minor omissions or variances in performance which do not materially affect the operation of the Communications System as a whole will not postpone System Acceptance. Customer and Motorola will jointly prepare and approve a list of such omissions and variances which Motorola will correct according to an agreed upon schedule. B. Motorola agrees to notify Customer when the Communications System is ready for acceptance testing. Motorola and Customer agree to commence acceptance testing within ten (10) business days after receiving such notification. 0 testing is delayed for reasons within the control of Customer or its contractors, agents and consultants for more than ten (10) business days after notification, final payrnent will be due within thirty (30) days after such notification and the Warranty Period will commence immediately. C. Motorola may, but is not obligated to, issue written authorization for Customer's use of the Communications System or its subsystem(s) for limited training or testing purposes, prior to the completion of testing by Motorola. Any use of the Communications System for its intended purpose without prior written authorization by Motorola shall constitute System Acceptance. Section 9 WARRANTY A. WARRANTY PERIOD. Upon System Acceptance, the System Functionality representation described below is fulfilled. The Equipment and Motorola Software is warranted for a period of one (1) year after System Acceptance ("Warranty Period") in accordance with the applicable limited warranties shown below. In no event will the warranty period last longer than eighteen (18) months after the Equipment and Software is shipped from Motorola. Customer must notify Motorola in writing if Equipment or Motorola Software does not conform to these warranties no later than one month after the expiration of the Warranty Period. B. SYSTEM FUNCTIONALITY. Motorola represents that the Communications System will satisfy the functional requirements in Exhibit B. Upon System Acceptance, this System Functionality representation is fulfilled. After System Acceptance, the Equipment Warranty Contract No. 00-13232/mcd Page 4 Final ver. 03/09/01 CAUNICATIONS SYSTEM AGREEMENT • set forth below, the Software Warranty set forth in the Software License Agreement, and the Enhanced System Support Plan described in Exhibit C will apply. Motorola will not be responsible for performance deficiencies of the System caused by ancillary equipment not furnished by Motorola attached to or used in connection with the System provided hereunder. Additionally, Motorola will not be responsible for System performance where the functionality is reduced for reasons beyond Motorola's control including but not limited to i) an earthquake, adverse atmospheric conditions or other natural causes; ii) the construction of a building that adversely affects the microwave path reliability or RF coverage; iii) the addition of additional frequencies at System sites that cause RF interference or intermodulation; iv) Customer changes to load usage and/or configuration outside the parameters specified in Exhibit B; v) any other act of parties who are beyond Motorola's control, including Customer or its employees, contractors, consultants or agents. C. EQUIPMENT WARRANTY. Motorola warrants the Equipment against material defects in material and workmanship under normal use and service during the Warranty Period. Unless otherwise specified in writing, the Warranty Period for non -Motorola manufactured Equipment will be as stated in this Section. At no additional charge and at its option, Motorola will either repair the defective Equipment, replace it with the same or equivalent Equipment, or refund the purchase price of the defective Equipment, and such action on the part of Motorola will be the full extent of Motorola's liability hereunder. Repaired or replaced Equipment is warranted for the balance of the original applicable warranty period. All replaced parts of the Equipment shall become the property of Motorola. THIS WARRANTY DOES NOT APPLY TO a) Defects or damage resulting from use of the Equipment in other than its normal and customary manner. b) Defects or damage occurring from misuse, accident, water, or neglect. c) Defects or damage occurring from testing, operation, maintenance, installation, alteration, modification, or adjustment not provided by Motorola pursuant to this Communications System Agreement d) Breakage or damage to antennas unless caused directly by defects in material or workmanship. e) Equipment that has been subjected to unauthorized Equipment modifications, disassembly or repairs (including the addition to the Equipment of non -Motorola supplied equipment if not authorized by Motorola) which adversely affect performance of the Equipment or interfere with Motorola's normal warranty inspection and testing of the Equipment to verify any warranty claim. f) Equipment which has had the serial number removed or made illegible. g) Batteries (because they carry their own separate limited warranty). h) Equipment which, due to illegal or unauthorized alteration of the software/firmware in the Equipment, does not function in accordance with Motorola's published specifications or with the FCC type acceptance labeling in effect for the Equipment at the time the Equipment was initially distributed from Motorola. Contract No. 00-13232/mcd Page 5 Final ver. 03/09/01 CAUNICATIONS SYSTEM AGREEMENT i) Scratches or other cosmetic damage to Equipment surfaces that does not affect the operation of the Equipment. j) Software. k) Normal and customary wear and tear. D. MOTOROLA SOFTWARE WARRANTY. Motorola Software is warranted in accordance with the terms of the Software License Agreement attached as Exhibit A. E. These express limited warranties as set forth in this Section are extended by Motorola to the original end user purchasing or leasing the System for commercial, industrial, or governmental use only, and is not assignable or transferable. These are the complete warranties for the Equipment and Software provided pursuant to this Agreement. F. THESE WARRANTIES ARE GIVEN IN LIEU OF ALL OTHER WARRANTIES. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL MOTOROLA BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE EQUIPMENT. IN NO EVENT WILL MOTOROLA BE LIABLE FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE EQUIPMENT, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW. Section 10 FCC LICENSES AND AUTHORIZATIONS Customer agrees to obtain all Federal Communications Commission ("FCC") licenses and authorizations required for installation and use of the Communications System prior to the scheduled installation of the Equipment. Although Motorola may assist in the preparation of license applications, in no event will Motorola or any of its employees be an agent or representative of Customer in FCC matters. Customer is solely responsible for obtaining all FCC licenses and for complying with FCC rules. Section 11 DELAYS A. Successful project implementation will require cooperation and fairness between the parties. Because it is impractical to provide for every contingency which may arise during the course of performance of this Agreement, the parties agree to notify the other if they become aware that any condition will significantly delay performance. The parties will agree to reasonable extensions of the project schedule by executing a written change order. B. Under no circumstances will either party be responsible for delays or lack of performance resulting from events beyond the reasonable control of that party ("Excusable Delays") Such events include, but are not limited to, acts of God, weather conditions, compliance with laws and regulations (excluding Customer's failure to properly and timely apply for all required FCC licenses), governmental action, bid protests, fire, strikes, lock -outs, and other labor disruptions, riots, acts of war, and an Excusable Delay of a Motorola subcontractor. Material shortages that could not have been reasonably foreseen by Motorola and thus beyond its reasonable control, will be deemed an Excusable Delay. If material shortages are foreseen, Motorola will do its best efforts to procure the required material to perform its responsibilities herein so long as such procurement is economically feasible. If the procurement of material that are in short supply is not economically feasible, then such material shortages will be deemed an Excusable Delay. Contract No. 00-13232/mcd Page 6 Final ver. 03/09/01 SUNICATIONS SYSTEM AGREEMENT • C. Customer will make available to Motorola the sites when scheduled and Customer will not otherwise unreasonably delay or prevent Motorola's performance of its responsibilities. In the event of a Customer delay during the time of shipment, Motorola may ship the equipment as scheduled to a location as designated by the Customer or if no such location is designated, a Motorola designated storage facility for which Customer agrees to pay all fees. If Customer delays Motorola's performance, the performance schedule will be extended, the Customer will make the milestone payments as if no delay occurred, and the parties will execute a Change Order to compensate Motorola for reasonable charges incurred because of such delays Such charges include, but are not limited to, costs incurred by Motorola and/or its subcontractors for additional freight, warehousing and handling; suspending and re- mobilizing the work; additional engineering and standby time calculated at then current man - day rates; and preparing and implementing a "work around" plan. Section 12 DEFAULT A. If Motorola fails to complete delivery, installation or acceptance testing in accordance with this Agreement, Customer may consider Motorola to be in default, unless such failure has been caused by an Excusable Delay. Customer agrees to give Motorola written notice of such default. Motorola will have thirty (30) days from the receipt of such notice to provide a plan of action that is acceptable to Customer to cure the default. B. If Motorola fails to cure the default, Customer may terminate any unfulfilled portion of this Agreement. If Customer completes the Communications System through a third party, Customer may recover the reasonable costs of completing the Communications System to a capability not exceeding that specified in the Agreement, less the unpaid portion of the Contract Price. Customer agrees to use its best efforts to mitigate such costs. Motorola's liability under this Section is subject to the limitations of the Section entitled Limitation of Liability of this Agreement. C. THE REMEDIES PROVIDED IN THIS SECTION OF THE AGREEMENT WILL BE THE FULL EXTENT OF MOTOROLA'S LIABILITY IN THE EVENT OF DEFAULT. Section 13 INDEMNIFICATION A. GENERAL INDEMNITY. Motorola agrees to and hereby indemnifies and saves Customer harmless from all liabilities which may accrue against Customer on account of direct physical damage to tangible property or personal injury to the extent the damage or injury is caused by Motorola's negligence or recklessness, or that of its employees, subcontractors, or agents while on the Customer's premises during the delivery, installation, or testing of the Communications System pursuant to this Agreement B. PATENT AND COPYRIGHT INFRINGEMENT. Motorola will defend, at its own expense, any suit brought against the Customer to the extent that it is based on a claim that the Equipment or Motorola Software infringe a United States patent or copyright, and Motorola will pay those costs and damages finally awarded against the Customer in any such suit which are attributable to any such claim, but such defense and payments are conditioned on the following: i) Motorola must be notified promptly in writing by Customer of any notice of such claim; ii) Motorola will have sole control of the defense of such suit and all negotiations for its settlement or compromise; and iii) should the Equipment or Motorola Software become, or in Motorola's opinion be likely to become, the subject of a claim of infringement of a United States patent or copyright, Customer will permit Motorola, at its option and expense, either to procure for Customer the right to continue using the Equipment or Motorola Software or to replace or modify the same so that it becomes non -infringing or to grant Customer a credit for the Equipment or Motorola Software as depreciated and accept its return. The depreciation amount will be based upon generally accepted accounting standards for such Equipment and Software. Motorola will have no liability with respect to any claim of patent or copyright Contract No. 00-13232/mcd Page 7 Final ver. 03/09/01 CAUNICATIONS SYSTEM AGREEMENT • infringement which is based upon the combination of the Equipment or Motorola Software furnished hereunder with software, apparatus or devices not furnished by Motorola, nor will Motorola have any liability for the use of ancillary equipment or software not fumished by Motorola which is attached to or used in connection with the Equipment. The foregoing states the entire liability of Motorola with respect to infringement of patents and copyrights by the Equipment and Motorola Software or any parts thereof. C. Motorola's indemnification of Customer under this Section will be the full extent of Motorola's indemnification of Customer from liabilities that are in any way related to Motorola's performance under this Agreement. Section 14 DISPUTES A. Motorola and Customer will attempt to settle any claim or controversy arising from this Agreement through consultation and negotiation in good faith and a spirit of mutual cooperation. If those attempts fail, the dispute will be mediated by a mediator chosen jointly by Motorola and Customer within thirty days after notice by one of the parties demanding non-binding mediation. Neither party may unreasonably withhold consent to the selection of a mediator, and Motorola and Customer will share the cost of the mediation equally. The parties may postpone mediation until they have completed some specified but limited discovery about the dispute. The parties may also replace mediation with some other form of non-binding alternate dispute resolution (ADR") procedure. B. Any dispute that cannot be resolved between the parties through negotiation or mediation within two months after the date of the initial demand for non-binding mediation may then be submitted by either party to a court of competent jurisdiction in the State in which the Communications System is installed. Each party consents to jurisdiction over it by such a court. The use of any ADR procedures will not be considered under the doctrine of !aches, waiver, or estoppel to affect adversely the rights of either party. Either party may resort to the judicial proceedings described in this paragraph prior to the expiration of the two-month ADR period if (a) good faith efforts to attempt resolution of the dispute under these procedures have been unsuccessful or (b) interim relief from the court is necessary to prevent serious and irreparable injury to such party or any of its affiliates, agents, employees, customers, suppliers, or subcontractors. Section 15 LIMITATION OF LIABILITY Notwithstanding any other provision to this Agreement, except for personal injury or death, Motorola's total liability, Whether for breach of contract, warranty, negligence, strict liability in tort, indemnification, or otherwise, will be limited to the direct damages recoverable under law, but not to exceed the Total Contract Price. IN NO EVENT WILL MOTOROLA BE LIABLE FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS, OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM THIS AGREEMENT, THE SALE OR USE OF THE EQUIPMENT, OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO THIS AGREEMENT. This Limitation of Liability will survive the expiration or termination of this Agreement. No action for a breach of this Agreement or otherwise relating to the transactions contemplated by this Agreement may be brought more than five (5) years after the accrual of such cause of action except for money due upon an open account. Section 16 GENERAL A. TITLE AND RISK OF LOSS. Title to the Equipment will pass to Customer upon delivery of the Equipment, except that title to Software will not pass to Customer at any time. Risk of loss will pass to Customer upon delivery of the Equipment to the facilities designated by Customer. Contract No. 00-13232/mcd Page 8 Final ver. 03/09/01 SUNICATIONS SYSTEM AGREEMENT • B. TAXES. The purchase price does not include any amount for federal, state, or local excise, sales, lease, service, rental, use, property, occupation, or other taxes, all of which (other than federal, state, and local taxes based on Motorola's income or net worth) will be paid by Customer except as exempt by law. If Motorola is required to pay or bear the burden of any such taxes, Motorola will send an invoice to Customer and Customer will pay to Motorola the amount of such taxes (including any interest and penalties) within thirty days after the date of the invoice. Customer will be solely responsible for reporting the Equipment for personal property tax purposes. C. CONFIDENTIAL INFORMATION. Customer or Motorola will not disclose any material or information identified as either Customer or Motorola proprietary and confidential to third parties without the non -disclosing party's prior written permission, unless the non -disclosing party makes such material or information public or disclosure is required by law. If Customer or Motorola is required by law to disclose such material or information, Customer will notify Motorola prior to such disclosure. D. DISCLAIMER OF LICENSE. Except as explicitly provided in the Motorola Software License Agreement included in Exhibit Al nothing in this Agreement will be deemed to grant, either directly or by implication, estoppel, or otherwise, any license or right under any patents, patent applications, copyrights, trade marks, trade secrets or other intellectual property of Motorola. E. ASSIGNABILITY. This Agreement may not be assigned by either party without the prior consent of the other party. However, Motorola may assign this Agreement to any of its affiliates or its right to receive payment with the prior consent of Customer, with such consent not unreasonably withheld. F WAIVER. Failure or delay by either party to exercise any right or power under this Agreement will not operate as a waiver of such right or power. G. SEVERABILITY. If any portion of this Agreement is held to be invalid or unenforceable, that provision will be considered severable and the remainder of this Agreement will remain in full force and effect as if the invalid provision were not part of this Agreement. H. HEADINGS AND SECTION REFERENCES. The headings given to the sections of this Agreement are inserted only for convenience and are not to be construed as part of this Agreement or as a limitation of the scope of the particular Section to which the heading refers. I. ENTIRE AGREEMENT. This Agreement (including the Exhibits) constitutes the entire agreement of the parties regarding the subject matter of this Agreement and supersedes all previous agreements and understandings, whether written or oral, relating to such subject matter. This Agreement may be altered, amended, or modified only by a written instrument signed by the duly authorized representatives of both parties J. GOVERNING LAW. This Agreement will be governed by and construed in accordance with the laws of the State of Arkansas. Contract No. 00-13232/mcd Page 9 Final ver. 03/09/01 CCOUNICATIONS SYSTEM AGREEMENT • K. NOTICES. Notices authorized or required under this Agreement must be in writing and sent to the below addresses: City of Fayetteville, AR Motorolatinc. Attn: Kathy Stocker Attn: Contract and Compliance Manager Fayetteville Police Department 9980 Carroll Canyon Road 100-A West Rock San Diego, CA 92131 Fayetteville, AR 72701 IN WITNESS WHEREOF, the parties have caused duly authorized representatives to execute this Agreement on the dates set forth below. CITY OF FAYETTEVILLE, AR (CUSTOMER) MOTOROLA, INC, Title: /0•40#1ig_ Date: Contract No. 00-13232/mcd By: Name: R44/6 ROD /1/ Title: 0.et 40/004 (WO Date: i3/01/100/ REVIEWED AND APPROVED AS TO 10:1/ M NYEEN • 114ni ATE k11it/go/ MOTOROL/ 379 0 CONTRACTS AND COMPLIANCE DEPT. Page 10 Final ver. 03/09/01 EXHIP A — SOFTWARE LICENSE AGREEMEN1P This Software License Agreement is between Motorola, Inc., a Delaware corporation ("Motorola") and the City of Fayetteville, Arkansas ("Licensee"). Section 1 SCOPE Licensee may acquire from Motorola's Commercial, Government, and Industrial Solutions Sector ("CGISS") radio communication products ("Products") that contain embedded or pre -loaded Motorola software such as in a ROM, PROM, or EPROM, or other Motorola software provided on media such as a floppy disk, tape, diskette, or CD-ROM. All such software (including Radio Service Software and FLASHporte Software) is referred to as "Motorola Software." In addition, third party software may be included which Motorola does not own but is licensed to distribute. The terms of this Agreement apply to any such third party software unless an additional license agreement pertaining to the th rd party software is enclosed, in which case the terms of such license apply to sad third party software. This Agreement contains the terms under which Licensee may use Motorola Software acquired from CGISS. Section 2 GRANT OF LICENSE Motorola hereby grants to Licensee a personal, non-exclusive license under Motorola's applicable proprietary rights to use Motorola Software in accordance with the terms of this Agreement. Section 3 LIMITATIONS ON USE Licensee may use Motorola Software only for Licensee's internal business purposes and only as described in the Motorola Software or Product documentation. Any other use of Motorola Software is strictly prohibited and will be deemed a breach of this Agreement. Licensee may not copy, modify, adapt, merge with other software, reverse engineer, prepare derivative works of, or disassemble any Motorola Software for any reason, except that Licensee may make at most two copies of Motorola Software provided with infrastructure equipment for back-up purposes. Licensee must purchase a copy of Radio Service Software for each site at which Licensee uses Radio Service Software; Licensee may make one additional copy for each computer owned or controlled by Licensee at each such site. Licensee may temporarily use Radio Service Software on portable or lap -top computers at other sites. Prior to acquiring any Radio Service Software or upon Motorola's request, Licensee must provide a written list of all sites where Licensee uses or intends to use Radio Service Software. Licensee must reproduce all Motorola copyright and trademark notices on all copies of Motorola Software. Section 4 TRANSFERS If Licensee transfers ownership of Products to a third party, Licensee may assign its rights to use Motorola Software (other than Radio Service Software and FLASHporte Software) embedded in or fumished for use with those Products provided that (a) Licensee transfers all copies of such Motorola Software to the new owner and (b) Motorola receives a transfer form (which Motorola will provide upon request) completed and signed by the new owner. Otherwise, Licensee may not transfer or make available any Motorola Software to any third party. Section 5 OWNERSHIP AND TITLE Title to all copies of Motorola Software in any form, including all rights in patents, copyrights, trade secrets, and other intellectual properties, remains vested exclusively in Motorola. Section 6 CONFIDENTIALITY Licensee acknowledges that all Motorola Software contains valuable proprietary information and trade secrets and that unauthorized dissemination, distribution, modification, reverse engineering, disassembly, or other improper use of Motorola Software will result in irreparable harm to Motorola for which monetary damages would be inadequate. Accordingly, Licensee will limit Contract No. 00-13232/mcd Page 1 Final ver. 03/09/01 EXHIIII A — SOFTWARE LICENSE AGREEME. access to Motorola Software to those of its employees and agents who need to use Motorola Software for Licensee's internal business purposes, and Licensee will take appropriate action with those employees and agents to preserve the confidentiality of Motorola Software. Section 7 LIMITED WARRANTY For the first 120 days after initial shipment of Motorola Software, or, if the Motorola Software is provided pursuant to a Communications System Agreement or Communications Equipment Agreement between Motorola and Licensee, for the Warranty Period specified in such Agreement, Motorola warrants that the Motorola Software, when used properly, w'll be free from reproducible defects that eliminates the functionality of a feature critical to the primary functionality of a system. The primary functionality of a voice communication system is subscriber -to -subscriber, subscriber -to -dispatcher, and dispatcher -to -subscriber voice communication. The primary functionality of a data system is point-to-point data transmission. Motorola does not warrant that Licensee's use of the Motorola Software or the Products will be uninterrupted or error -free or that the Motorola Software or the Products will meet Licensee's particular requirements. This limited software warranty does not include any warranty covering the processing of date data from, into, and between the year 1999 and the year 2000. Any such warranty would be provided expressly in a separately executed agreement. MOTOROLA'S TOTAL LIABILITY, AND LICENSEE'S SOLE REMEDY, FOR ANY BREACH OF THIS WARRANTY WILL BE LIMITED TO, AT MOTOROLA'S OPTION, REPAIR OR REPLACEMENT OF THE MOTOROLA SOFTWARE OR PAYMENT OF LICENSEE'S DIRECT DAMAGES UP TO THE AMOUNT PAID TO MOTOROLA FOR THE MOTOROLA SOFTWARE OR THE INDIVIDUAL PRODUCT IN WHICH THE MOTOROLA SOFTWARE IS EMBEDDED OR FOR WHICH IT WAS PROVIDED. THIS WARRANTY EXTENDS ONLY TO THE FIRST LICENSEE; SUBSEQUENT TRANSFEREES MUST ACCEPT THE MOTOROLA SOFTWARE "AS IS" AND WITH NO WARRANTIES OF ANY KIND. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Section 8 LIMITATION OF LIABILITY IN NO EVENT WILL MOTOROLA BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Section 9 TERM AND TERMINATION Licensee's right to use Motorola Software will begin when Licensee sends a duly executed copy of this Agreement to Motorola, and either (a) Motorola returns a fully executed Agreement to Licensee or (b) Motorola ships Motorola Software or a Product containing Motorola Software to Licensee, and will continue in perpetuity unless terminated as follows. Licensee's right to use Motorola Software will terminate without notice upon a breach of this Agreement by Licensee. In addition, if Licensee breaches this Agreement with respect to Radio Service Software or FLASHporte Software, Motorola may, by notice to Licensee, terminate Licensee's right to use such Motorola Software. Upon termination, Motorola will be entitled to immediate injunctive relief without proving damages and, unless Licensee is a sovereign government entity, Motorola will have the right to repossess all Radio Service Software and FLASHport5 Software in Licensee's possession. Within thirty days after termination of Licensee's right to use any Motorola Software, Licensee must certify in writing to Motorola that all copies of such Motorola Software have been returned to Motorola or destroyed. Section 10 NOTICES All notices, consents, and waivers permitted or required under this Agreement will be deemed given upon receipt and must be delivered in writing to the below addresses. Change of address must be in writing to the other party. Contract No. 00-13232/mcd Page 2 Final ver. 03/09/01 EXHIOA — SOFTWARE LICENSE AGREEME. City of Fayetteville, AR Motorola,Inc. Attn: Kathy Stocker Attn: Contracts and Compliance Department Fayetteville Police Department 9980 Carroll Canyon Road 100-A West Rock San Diego, CA 92131 Fayetteville, AR 72701 Section 11 GENERAL A. COPYRIGHT NOTICES. The existence of a copyright notice on Motorola Software will not be construed as an admission or presumption that public disclosure of Motorola Software or any trade secrets associated with Motorola Software has occurred. B. CAUSES OF ACTION. Licensee must bring any action under this Agreement within one year after the cause of action arises. C. WAIVERS. No waiver of a right or remedy of a party will constitute a waiver of another right or remedy of that party. D. ASSIGNMENTS. Motorola may assign any of its rights or subcontract any of its obligations under this Agreement, or encumber or sell any of its rights in any Motorola Software, without prior notice to or consent of Licensee. E. ENTIRE AGREEMENT AND AMENDMENT. This Agreement contains the parties' entire agreement regarding Licensee's use of Motorola Software and may be amended only in a writing signed by both parties, except that Motorola may modify this Agreement as necessary to comply with applicable laws and regulations including FCC regulations. F. GOVERNING LAW. This Agreement will be governed by the laws of the United States of America to the extent that they apply and otherwise by the laws of the State to which the Equipment is shipped. IN WITNESS WHEREOF, the parties have caused duly authorized representatives to execute this Agreement on the dates set forth below. CITY OF FAYETTEVILLE, AR (LICENSEE) MOTOROLA, INC. By: By: Aid Alani Name: Name: I4MA6 /LVOV Title: Title: Oet Afrxedize; SZ?/4- Date: Date: .57619/1°V/ .vREVIEWED AND APPROVED AS TO FORM 3/9A/ PAYEE . DRURII DATE MOTOROL CONTRACTS AND COMPLIANCE DEPT. Contract No. 00-13232/mcd Page 3 Final ver. 03/09/01 orIlBIT C - ENHANCED SYSTEM SUPPORT Ft MOTOROLA ENHANCED SYSTEM SUPPORT PLAN INTRODUCTION Motorola places great emphasis on ensuring that its communications systems meet high standards for design, manufacture, and performance. When communications system failures do occur, Motorola provides support to its customers through a network of service providers including the System Support Center ("SSC"), Motorola Authorized Service Stations ("MSS"), Dealer/Servicer/Preferred Subcontractors ("Subcontractors"), and Company Owned Service Centers ("COSC") for repair service. The Motorola Enhanced System Support Plan ("ESS") describes how repair services will be provided during the warranty period specified in your Communications System Agreement with Motorola. All services described in the ESS will be provided in accordance with the terms of Motorola's Service Agreement and will cover only the Equipment and Software specified on the Service Agreement Order Form. Enhanced System Support will only be provided for those communications systems which have been staged at Motorola's Customers Center for System Integration ("CCSI") located in Schaumburg, Illinois and sold through the Commercial Government and Industrial Solutions Sector (CGISS). Enhanced System Support fees for the warranty period specified in the Communications System Agreement with Motorola are included in the price of the communications system. Additional periods of such support may be purchased at Motorola's then current rates. Unless explicitly noted otherwise, the Motorola Enhanced System Support Plan does not cover any non -Motorola software, non-CGISS software, Radio Service Software or Data product software or those hardware items not specifically staged at CCSI that may be included with the communications system. This Statement of Work provides a general description of how Motorola and the Customer will proceed to perform the services presented. Prior to system Acceptance, a Customer Support Plan will be prepared jointly by Motorola and the Customer. The Customer Support Plan details the specific steps within the support process, and any Customer specific informaton. The Motorola Enhanced System Support Plan is comprised of the following services which will be described in greater detail elsewhere in this document: Infrastructure Equipment Services • On -Site Infrastructure Repair Service • Preventative Maintenance -SSC Scheduled • Call Management • Infrastructure Board Advanced Replacement • Technical Support • SiteSentry Remote Monitoring/Remote Diagnostics (Smartnet Systems) • FullVision Remote Monitoring/Remote Diagnostics (SmartZone/OmniLink Systems) Subscriber Equipment Repair Service • Subscriber Repair Coverage Contract No. 00-13232/mcd Page 1 Final ver. 03/09/01 UrIIBIT C - ENHANCED SYSTEM SUPPORT it Software Services • Software Subscription Services INFRASTRUCTURE EQUIPMENT SERVICES On -Site Infrastructure Repair Service Description Dispatch of technicians to Customer site(s) in response to Customer requests for service Motorola Responsibilities • Repair defective Equipment which does not conform to Motorola's specifications. • Repair defective Equipment which as a result of normal wear and usage and gradual deterioration of components or drifting of levels. Set appropriate level settings and perform minor system adjustments. • On-site repair service will be provided during regular business hours which are defined as Monday - Friday 8:00 AM to 4:30 PM local business time, excluding holidays. Emergency after hours service will be provided only for Severity 1 issues. Severity One (1) is defined as a complete loss of communication to a site Customer Responsibilities • Provide full and free access to the Equipment. • Furnish shelter, heat, light and power at no charge. • Control temperature, humidity, and other environmental conditions in accordance with the hardware manufacturer's specifications. • Cooperate fully with Motorola and provide all information pertaining to the hardware and software elements of any system with which •the Equipment is interfacing. • Customer is responsible for any site defects including, but not limited to, building shelters, heaters, air conditioners, fans, alarm sensors (smoke detectors, hi -lo temp, entry, AC failure, etc.). • All equipment sites must meet or exceed Motorola's grounding standards found in the R-56 Motorola Site Grounding Manual. Costs associated with meeting this requirement are the responsibility of the Customer. • Customer is responsible for all costs associated with any unusual method of conveyance required to gain access to a service location and/or any fees by a site owner to provide an escort. • Provide information required to complete the Customer Support Plan. Contract No. 00-13232/mcd Page 2 Final ver. 03/09/01 1141BIT C - ENHANCED SYSTEM SUPPORT •N Preventative Maintenance -System Support Center Scheduled Description Annual Preventative Maintenance ("PM") check, on the Equipment/System Motorola Responsibildies • Schedule PM visits through the System Support Center's Call Center, on an automatic pre -determined schedule. • Inspect Equipment for compliance with Motorola specifications. • Retain PM records on file for quality control purposes. Customer Responsibilities Provide Motorola with the preferred schedule to perform Preventative Maintenance checks. Call Management Description Motorola's Call Center is staffed with trained Customer Support Representatives that provide a central point of contact for all service requests (1-800-448-3245). The Call Center will receive all calls and dispatch or coordinate appropriate technical support. All requests are tracked and monitored from beginning to end through an electronic Customer Service Request (CSR) number. Motorola Responsibilities • Receive Customer requests for service on a seven day per week/twenty-four hour per day (7x24) basis. • Prompt for information necessary to understand the situation, open a Customer Service Request (CSR) and determine the next steps to take. • Dispatch qualified technical resource and assign the CSR as required. • Notify Customer of technicians arrival at Customer's site (site arrival). • Verify with Customer that repair is complete and system is fully operational. If verification by Customer cannot be completed within 20 minutes, the CSR will be closed, and the technician will be released. • Ensure the required personnel have access to Customer information as needed. • Notify the Customer when work is completed. • Retain records of Customer's Equipment, including performance history and site access requirements. • Provide period performance reports as defined in the Customer Support Plan. Contract No. 00-13232/mcd Page 3 Final ver. 03/09/01 •IBIT C - ENHANCED SYSTEM SUPPORT I& • The Customer Support Representatives will monitor the progress of a CSR and will escalate issues to Motorola Management as described in the Customers customized Customer Support Plan. Customer Responsibilities • Provide Motorola assigned System ID number when placing a request for service. • Provide information required to complete the Customer Support Plan. Infrastructure Board Advanced Replacement Description Replacement of defective Equipment with new or repaired equipment Motorola Responsibilities • Provide access to an inventory of equipment that can be shipped to Customer's site upon request, subject to availability. • Ship Equipment via overnight carrier, unless otherwise specified. Motorola will cover shipping and handling during the normal operating hours of 7:00 AM to 7:00 PM CST. Shipments outside standard business hours or NFO (next flight out) are subject to an additional charge. • Verify and configure all equipment before shipping. • Maintain past and current versions of firmware to ensure the equipment sent to the Customer is programmed correctly. Motorola reserves the right to upgrade at no additional charge to Customer. • Defective Equipment may be repaired at the System Support Center (SSC) and returned to SSC inventory for future use. Customer Responsibilities • Requests to ship equipment outside of the SSC's regular business hours of Monday - Friday, 7:00 AM - 7:00 PM CST, excluding holidays, are subject to additional charges. • Request must include model description, model number, serial number, type of system, and firmware version. • Provide Motorola with a Purchase Order Number when ordering equipment. (The Customer will not be charged for the use of the service and no invoices will be processed against the Purchase Order unless equipment is not returned within the time frames stated in the Terms and Conditions.) • Malfunctioning Equipment must be sent to the SSC within five working days of receipt of the exchange equipment. Additional charges may be incurred by the Customer beyond that period. Contract No. 00-13232/mcd Page 4 Final ver. 03/09/01 IIBIT C - ENHANCED SYSTEM SUPPORT t • The malfunctioning Equipment returned to Motorola must include all documentation originally sent by the SSC for the return, in order to ensure proper tracking of the return. • The Customer is responsible for return shipment and insurance charges. Technical Support Description Motorola will provide Customer technical staff with centralized telephone support for issues that require a high level of Radio Frequency (RF) expertise or troubleshooting on infrastructure equipment, on a seven day per week/twenty-four hour per day (7x24) basis. Motorola's Responsibilities • Maintain a database with the Customer's administrative and system information, history of service and repairs, and current status of equipment. • Escalate support issues to other Motorola engineering and product groups, if necessary. • Maintain its help desk lines on a 7x24 basis. • Maintain and have access to laboratory equipment for system simulations as needed. • Work with the technicians in the field until a solution to the problem has been found. • Coordinate technical resolutions with agreed upon third party vendor(s) as needed. Customer Responsibilities • Supply system information, type of equipment, model and serial numbers. • Supply on -site presence when needed. • Approve any work to be performed. • Allow Motorola remote connectivity to equipment to facilitate diagnostics. SiteSentry Remote Monitoring/Remote Diagnostics (Smartnet Systems) Description Remote monitoring of critical communication Equipment on a seven day per week/ twenty-four hour per day (7x24) basis for single site communications systems equipped with SiteSentry. SiteSentry is a Motorola product that utilizes Motorola's MOSCAD technology. When your single site communications system is equipped with SiteSentry, Motorola will monitor critical components of the communication system on a 7x24 basis. Additional Contract No. 00-13232/mcd Page 5 Final ver. 03/09/01 WHIBIT C - ENHANCED SYSTEM SUPPORT �N alarming of environment, third party devices, and site conditions can be provided at an additional charge. Motorola Responsibilities • Verify alarms, reporting, and connections at beginning of contract; and periodically thereafter. • Create a Customer Service Request (CSR) and dispatch Field Technician when needed. • Disable and enable alarm system for local technicians who go to the site when intervention is needed. Verify repair of alarm. • Provide toll free number which permits alarm reporting to the System Support Center. • Provide 7x24 monitoring. Customer Responsibilities Allow Motorola's remote access to system without notification to Customer. • Allow local site technicians access to Equipment in the event that remote restoration is not possible. • Provide use of on site PSTN line for connection to SiteSentry unit. FullVision Remote Monitoring/Remote Diagnostics (SmartZone/OmniLink Systems) Description Remote monitoring of critical communication Equipment on a seven day per week/ twenty-four hour per day (7x24) basis for SmartZone/OmniLink communications systems equipped with FullVision. FullVision is a Motorola product that utilizes SNMP protocol. When your SmartZone/OmniLink communications system is equipped with FullVision, Motorola will monitor critical components of the communication system on a 7x24 basis. Additional alarming of environment, third party devices, and site conditions, can be provided at an additional charge. Motorola Responsibilities • Verify alarms, reporting, and connections at beginning of contract; and periodically thereafter. • Create a Customer Service Request (CSR) and dispatch Field Technician when needed. • Disable and enable alarm system for local technicians who go to the site when intervention is needed. Contract No. 00-13232/mcd Page 6 Final ver. 03/09/01 UrIIBIT C - ENHANCED SYSTEM SUPPORT ION • Verify repair of alarm. • Maintain connectivity to system via a 56K dedicated frame relay link. • Provide 7x24 monitoring. Customer Responsibilities • Allow Motorola's remote access to system without notification to Customer. • Allow local site technicians access to Equipment in the event that remote restoration is not possible. Ill. HOW TO OBTAIN SERVICE To obtain service of the infrastructure system during the Enhanced System Support Plan period, the Customer must call the Motorola System Support Center at 1-800-448-3245 and identify themselves by using their assigned System ID number, and providing the name of the caller and Customer. Should a request for service not be covered by the Motorola Enhanced System Support Plan, Motorola will contact the Customer and provide an estimate for the requested service. The Service Center will await authorization and a purchase order number from the Customer to proceed with the repair. If an emergency response, not covered by the Motorola Enhanced System Support Plan, is required, Motorola will perform repairs which are necessary to minimize downtime of the equipment, and will contact the Customer during the next business day to obtain a purchase order number for the Repair. IV. SUBSCRIBER EQUIPMENT REPAIR SERVICE Subscriber Repair Coverage Description Motorola will provide repair services to the subscriber equipment listed on your Motorola Service Agreement Order Form. Motorola Responsibilities • Repair defective mobile and/or portable radios which do not conform to Motorola's specifications as a result of normal wear and usage and gradual deterioration of components. • Advise Customer of the approximate date the unit will be repaired, should the unit require repairs beyond first echelon. • Notify the Customer in the event of repairs not covered by the Motorola Enhanced System Support Plan ("Above Warranty Repairs") and provide quote to repair. • Await approval from Customer in order to proceed with Above Warranty Repairs. • Test units for proper functioning once repair is complete. Contract No. 00-13232/mcd Page 7 Final ver. 03/09/01 dlBIT C - ENHANCED SYSTEM SUPPORT AN Contact Customer by telephone when repaired unit is available for pick-up. Customer Responsibilities • Deliver Subscriber units to the Authorized Motorola Service provider at the Servicer's location (indicated on the front of your Motorola Service Agreement Order Form), during normal business hours, Monday - Friday 8:00 AM to 4:30 PM local business time, excluding holidays. • Attach to each radio needing repair a tag with the following information: Customer information, department number if applicable, and brief description of problem, if known. Provide a purchase order number in the event of Above Warranty Repairs. V. SOFTWARE SERVICES Software Subscription Services Description Motorola will provide software subscription services as listed below for the Motorola Software applicable to the upgrade capable Motorola communication equipment that is in the Customer configuration identified on the Service Agreement Order Form. For purposes of these services, the following definitions apply: "Core Release" — A new version of Software which adds Features and major enhancements. These new versions are signified by changes to the first digit of the version identifier number (e.g. SmartZone 2.0.3 to SmartZone 3.0). "Enhancement Release" — A superseding issue of Software which adds to, improves, or enhances the performance of Software Features contained in the then currently shipping Software version. These releases are signified by changes to the second digit of the version identifier number (e.g. SmartZone 3.1 to SmartZone 3.2). "Feature" — A Software functionality. "Standard Feature" — An additional software functionality for components of Customer's system that is available to Customer in the standard software release. "Optional Feature" — An additional software functionality issued with a Core Release that is available to Customer at additional cost. Motorola Responsibilities Provide Customer notice bulletins announcing Enhancement and Core Releases. Provide Software Enhancement Releases applicable to Features provided to Customer by Motorola under this Agreement and as ordered by Customer from the notice bulletins. • Provide those Standard Features included in a Core Release which apply to Customer's existing system components. Contract No. 00-13232/mcd Page 8 Final ver. 03/09/01 IBIT C - ENHANCED SYSTEM SUPPORT ON • Optional Features issued with a Core Release are not provided pursuant to the Software Subscription Program but are available to Customer, as a Program subscriber, at a discounted price under a separate agreement. The discount available to Customer for voice system Optional Features will be 20% off the current Motorola list price. Customer Responsibilities • Customer must contact its Motorola representative upon receiving a bulletin in order to receive Enhancement or Core Release. • Customer is responsible for payment of any charges associated with additional engineering or hardware required for each Enhancement Release or Core Release that it chooses to install. Additional engineering may be required if Customers system previously had specially developed options. • Contact a local service provider for installation assistance, if required. • Customer is encouraged to upgrade the Motorola software operating on its system with the most current Enhancement and Core Releases. If Customer chooses not to install a new software release or enhancement, however, customer acknowledges that by so choosing, it may limit or eliminate the applicability of future releases or enhancements to its system. • Use the Software and releases in accordance with the terms of the Motorola software license agreement executed by Customer, or Motorola's standard software license terms, if no license was signed. Contract No. 00-1 3232/mcd Page 9 Final ver. 03/09/01 •XHIBIT E - SERVICE AGREEMENT • THIS SERVICE AGREEMENT is entered into by and between Motorola, Inc. ("Motorola") and the City of Fayetteville, Arkansas ("Customer"). Section 1 DEFINITIONS "Service Agreement" means this Service Agreement and its Attachments; "Equipment" means, collectively and in part, the communication equipment that is specified in the Attachments or that is subsequently added to this Service Agreement. Section 2 ACCEPTANCE The terms and conditions set forth in this Service Agreement and in Attachments will become the Service Agreement only when acknowledged and accepted in writing by Motorola's Schaumburg, Illinois Service Department. Section 3 SERVICE DEFINED A. Motorola agrees to provide services for the Equipment as specified in the Attachments and in accordance with the following standards: (i) Motorola parts or parts of equal quality that are new or are warranted as "like new" will be used; (ii) the Equipment will be Serviced at levels set forth in Motorola's product manuals; and (iii) routine service procedures that are prescribed from time to time by Motorola for its products will be followed. B. All communication equipment purchased by Customer from Motorola ("Additional Equipment") that is part of the same communications system or of similar type as the Equipment covered under this Service Agreement will be automatically added to this Service Agreement and will be billed at the applicable rates after the warranty period has expired. Motorola may also provide additional services ("Above -Contract Services") at Customer's request that will be billed at Motorola's then applicable service rates. C. All Equipment must be in working order on the Start Date of the Service Agreement or at the time the Equipment is added to the Service Agreement. Customer must provide a complete serial number and model number list either prior to the Start Date or prior to the time that the Equipment is added to the Service Agreement and must indicate in the Attachments any Equipment that is labeled intrinsically safe for use in hazardous environments. D. Customer must immediately notify Motorola in writing when any Equipment is lost, damaged, or stolen. Customer's obligation to pay Service fees for such Equipment will terminate at the end of the month in which Motorola receives such written notice. E. If Equipment cannot, in Motorola's opinion, be properly or economically serviced for any reason including excessive wear, unavailability of parts, the state of technology, or the practical feasibility of the scope of Services as specified in the Attachments or Motorola Statement of Work, Motorola may: (1) modify the scope of Services related to such Equipment; (2) remove such Equipment from Service Agreement; or (3) increase the price to Service such Equipment. F. Customer must notify Motorola or Motorola's Subcontractor immediately of any Equipment failure. Motorola will respond to Customer's notification in a manner consistent with the level of service purchased as indicated in the Attachments. Section 4 EXCLUDED SERVICES A. Service does not include the repair or replacement of Equipment that has become defective or damaged due to physical or chemical misuse or abuse from causes such as lightning, power surges, or liquids. Contract No. 00-13232/mcd Final ver. 03/09/01 SHIBIT E - SERVICE AGREEMENT • B. Unless specifically included in the Attachments, Service does not include repair or maintenance of any transmission line, antenna, tower or tower lighting, duplexer, combiner, or multicoupler. Motorola has no obligation or responsibility for any transmission medium, such as telephone lines, computer networks, or the worldwide web, or for Equipment malfunction caused by such transmission medium. C. Unless specifically included in the Attachments, Service of Equipment does not include items that are consumed in the course of normal operation of the Equipment, such as, but not limited to, batteries, magnetic tapes, and computer supplies. D. Service does not include reprogramming of Equipment; accessories, belt clips, or battery chargers; custom or Special Products; modified units; or software. E. Service does not include certification programs, software support, reprogramming, or modifications to Equipment related to assuring the correct processing, providing, or receiving of date data from, into, or between the year 1999 and the year 2000. Section 5 RIGHT TO SUBCONTRACT/ASSIGNMENT Motorola may assign its rights and obligations under this Service Agreement and may subcontract any portion of Motorola's performance called for by this Service Agreement. Section 6 TIME AND PLACE OF SERVICE Service will be provided at the location specified in the Attachments. When Motorola performs service at the Equipment's location, Customer agrees to provide Motorola, at no charge, a non- hazardous environment for work with shelter, heat, light, and power and with full and free access to the Equipment. Customer will provide all information pertaining to the hardware and software elements of any system with which the Equipment is interfacing that enable Motorola to perform its obligations under this Service Agreement. Unless otherwise specified in the Attachments, the hours of Service will be hours of 8:30 a.m. to 4:30 p.m., excluding weekends and holidays. Section 7 PAYMENT Motorola will invoice Customer in advance for each payment period. All other charges will be billed monthly, and Customer must pay each invoice within thirty (30) days of the date of receipt of invoice to the Motorola office designated by Motorola. Customer agrees to reimburse Motorola for all property taxes, sales and use taxes, excise taxes, and other taxes or assessments (except income, profit, and franchise taxes of Motorola) now or hereafter imposed on this Service Agreement by any governmental entity. Motorola does not by this Agreement make any price guarantees except as stated in the Order Form. Section 8 WARRANTY Motorola warrants that its Services under this Service Agreement will be free of defects in materials and workmanship for a period of ninety (90) days beyond the expiration or termination of this Agreement. Customer's sole remedies are to require Motorola to re -perform the affected Service or to refund, on a pro -rata basis, the Service fee paid for the affected Service. MOTOROLA DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Section 9 CERTIFICATION DISCLAIMER Unless signed by a Motorola authorized signatory, Motorola specifically disclaims all certifications regarding the manner in which Motorola conducts its business or performs its obligations under this Service Agreement. Contract No. 00-13232/mcd Page 2 Final ver. 03/09/01 HIBIT E - SERVICE AGREEMENT • Section 10 DEFAULT/TERMINATION A. Customer agrees to provide Motorola written notice of any default of this Service Agreement to state the nature of the default. Noncompliance with regulatory laws or disadvantaged business entity requirements may not be cause for default. If Motorola does not cure the default within sixty (60) days, Customer may terminate that portion of the Service Agreement that is in default by giving Motorola thirty (30) days prior written notice. B. Any dispute will be resolved by mutual agreement. C. Neither party is liable for delays or lack of performance resulting from any causes such as strikes, material shortages, or acts of God that are beyond that party's reasonable control. Section 11 LIMITATION OF LIABILITY Notwithstanding any other provision, Motorola's total liability for losses, whether for breach of contract, negligence, indemnity, warranty, or strict liability in tort, is limited to the price of twelve months of Services sold. IN NO EVENT WILL MOTOROLA BE LIABLE FOR LOSS OF USE, LOSS OF TIME, INCONVENIENCE, LIQUIDATED DAMAGES, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS, OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW. Section 12 EXCLUSIVE TERMS AND CONDITIONS A. Customer acknowledges that the Service Agreement supersedes all prior and concurrent agreements and understandings, whether written or oral, related to the services performed. The Service Agreement or Attachments may not be altered, amended, or modified except by a written agreement signed by both parties. B. Customer agrees to reference this Service Agreement on all purchase orders issued pursuant to this Service Agreement. Neither party will be bound by any terms contained in Customer's purchase order or elsewhere (even if it is attached to the Service Agreement). In the event of a conflict between the main body of this Service Agreement and any Addenda or Attachments, the main body of this Service Agreement will take precedence, unless the Addendum or Attachment specifically states otherwise. Section 13 FCC LICENSES AND OTHER AUTHORIZATIONS Customer is solely responsible for obtaining licenses or other authorizations required by the Federal Communications Commission ("FCC ") or any other federal, state, or local government agency and for complying with all rules and regulations required by such agencies. Neither Motorola nor any of its employees is an agent or representative of Customer in any governmental matters. Section 14 OWNERSHIP OF INTELLECTUAL PROPERTY A. This Service Agreement does not grant directly or by implication, estoppel, or otherwise, any ownership right or license under any Motorola patent, copyright, trade secret, or other intellectual property including any intellectual property created as a result of or related to the products sold or Services performed under this Service Agreement. B. Motorola reserves the right to limit access to its confidential and proprietary information including cost and pricing data. Contract No. 00-13232/mcd Page 3 Final ver. 03/09/01 QHIBIT E - SERVICE AGREEMENT • Section 15 GENERAL TERMS A. If any court renders any portion of this Service Agreement unenforceable, the remaining terms will continue in full force and effect. B. THIS SERVICE AGREEMENT AND THE RIGHTS AND DUTIES OF THE PARTIES WILL BE GOVERNED AND INTERPRETED IN ACCORDANCE WITH THE LAWS OF THE STATE OF ARKANSAS. C. Failure to exercise any right will not operate as a waiver of that right, power, or privilege. D. Except for money due upon an open account, no action may be brought for any breach of this Service Agreement more than one (1) year after the accrual of such cause of action. E. The Service Agreement will begin on the Start Date specified in the Attachments. This Service Agreement will renew, for an additional one year term, on every anniversary of the Start Date unless either party notifies the other of its intention to discontinue the Agreement within thirty days of that anniversary date. F. If Motorola provides Service after the termination or expiration of this Agreement, the terms and conditions and any prices in effect at the time of the termination or expiration will apply to that Service. City of Fayetteville, AR (Customer) By: Name: Title: Date: Motorola, Inc. By: Name: Title: !//C&- %�thit. SQ 4k Date: (VIEWED AND APPROVED AS TO FORM 1flAJLt41iPJJ'JJhJJ- 3/9/of MONYEENGC. DRuKt // 'DATE MOTOROL CONTRACTS AND COMPLIANCE DEPT. Contract No. 00-13232/mcd Page 4 Final ver. 03/09/01 EXHIBIT SOFTWARE SUBSCRIPTION AGREE This Motorola Software Subscription Agreement ("Agreement") is between Motorola, Inc., a Delaware corporation ("Motorola") by and through its Commercial, Government, and Industrial Solutions Sector (CGISS) and the City of Fayetteville, Arkansas ("Customer"). Section 1 DEFINITIONS CORE RELEASE. A new version of Software which adds Features and major enhancements. These new versions are signified by changes to the first digit of the version identifier number (e.g. SmartZone 2.0.3 to SmartZone 3.0). ENHANCEMENT RELEASE. A superseding issue of Software which adds to, improves, or enhances the performance of Software Features contained in the then currently shipping Software version. These releases are signified by changes to the second or third digit of the version identifier number (e.g. SmartZone 3.1 to SmartZone 3.2; Private DataTAC 2.0.1 to 2.0.2). FEATURE. A Software functionality. STANDARD FEATURE. An additional software functionality for components of Customer's system that is available to Customer in the standard software release. OPTIONAL FEATURE. An additional software functionality issued with a Core Release that is available to Customer at additional cost. SPECIAL PRODUCT FEATURE. Features specially developed for Customer which contain Customer unique functionality. Section 2 SUBSCRIPTION PROGRAM During the term of this Agreement, Motorola will provide Customer with the software subscription services described below ("Software Subscription Program") for upgrade capable Motorola communication equipment that is in the Customer configuration identified in Attachment A to this Agreement. Non -Motorola manufactured software, Non-CGISS software, and Radio Service Software (RSS), are excluded from the Software Subscription Program. A. Motorola will provide periodic Motorola Software Enhancement Releases applicable to Features currently provided to Customer by Motorola under a Software License Agreement. Customer is responsible for the purchase of additional hardware that is necessary to upgrade to the newly issued Enhancement Release. B. Motorola will provide those Standard Features included in a Core Release which apply to Customer's existing system components. Customer is responsible for the purchase and license of additional products, hardware, and/or software that are necessary to migrate to the newly issued Core Release. C. Optional Features issued with a Core Release are not provided pursuant to the Software Subscription Program but are available to Customer, as a Program subscriber, at a discounted price under a separate agreement. The discount available to Customer for voice system Optional Features will be 20% off the current Motorola list price. The discount available to Customer for data system Optional Features will be 15% off the current Motorola list price. Once an Optional Feature is provided to Customer, Customer will be entitled under this Agreement to all Enhancement Releases for that Optional Feature. D. Special Product Features previously developed by Motorola unique to Customer's system may require additional engineering effort to be incorporated into a Enhancement Release or Core Release so that the Special Product Feature will not be overwritten upon its installation. Upon request, Motorola will determine whether a Special Product Feature can be incorporated into a Enhancement Release or Core Release and whether additional engineering effort is Contract No. 00-13232/mcd Page 1 Final ver. 03/09/01 EXHIBIW SOFTWARE SUBSCRIPTION AGREET required. Customer will be responsible for all charges associated with any additional engineering required for each Enhancement Release or Core Release that it chooses to install. Such equipment and engineering are not included as part of the Software Subscription Program and may be provided pursuant to a separate agreement. E. Motorola will issue to Customer at the below address bulletins announcing Enhancement Releases and Core Releases, If Customer desires to obtain the announced Enhancement Release or Core Release, it must contact its Motorola representative. If needed, Customer should contact its local service provider for installation assistance. City of Fayetteville, AR Attn: Kathy Stocker Fayetteville Police Department 100-A West Rock Fayetteville, AR 72701 F. Because Enhancement Releases may include minor performance enhancements, Customer is encouraged to periodically upgrade the Motorola Software operating on its System with the most current Enhancement Release (e.g. SmartZone 3.0.1 to SmartZone 3.0.2). Customer may choose not to install a new software release, however, customer acknowledges that by so choosing, it may limit or eliminate the applicability of future releases to its system. G. Because the Software Subscription Program includes Enhancement Releases for only the currently shipping software version and those prior versions that Motorola may be supporting during the term of the Agreement, Customer is encouraged to migrate the Motorola Software operating on its Communications System to the most current Core Release (e.g. SmartZone 2.0.3 to SmartZone 3.0). If Customer's system is not maintained to a currently supported software version, all Core Releases and Enhancement Releases may not be compatible with Customer's existing System. Additional hardware, Motorola Software, and engineered modifications may be required if Customer desires to migrate to a particular Core Release or Enhancement Release. Such additional hardware, Motorola Software and engineering are not included as part of the Software Subscription Program and may be provided pursuant to a separate agreement. If the size and complexity of Customer's System warrants, Motorola may provide consultation services to determine the technological, operational and financial impact of installing a particular Core Release or Enhancement Release on the System, pursuant to a separate agreement. Section 3 FEES AND PAYMENT Attachment A contains the annual Software Subscription Program fees and payment terms. The fees listed are based upon Customer's current Motorola equipment configuration as indicated in Attachment A. Customer must notify Motorola promptly of any change in this configuration and Motorola will calculate revised fees (effective at the beginning of the next subscription year) based on the new configuration. Motorola will refund to Customer any amounts previously paid for Software Subscription Program fees that are reduced due to a new configuration. If the Software Subscription Program fees are increased due to a new configuration, Customer will pay any additional amounts within thirty days after receipt of an invoice from Motorola. Section 4 TERM AND TERMINATION A. The term of this Agreement is indicated in Attachment A and shall terminate at the expiration of that term unless extended by mutual agreement of the parties. B. The Customer may terminate this Agreement at any time prior to the expiration of its term by providing written notice of such termination to Motorola. Such termination will be effective at the next annual anniversary date following Motorola's receipt of the written notice. Motorola Contract No. 00-13232/mcd Page 2 Final ver. 03/09/01 EXHIBI- SOFTWARE SUBSCRIPTION AGREEAT will refund to Customer any pre -paid Software Subscription Program fees for the terminated period. C. The Agreement will automatically terminate if, at its annual anniversary date, the software version in Customer's then current configuration is no longer supported by Motorola or if Motorola discontinues the Software Subscription Program, in which case Motorola will refund to Customer any pre -paid Software Subscription Program fees for the terminated period. Section 5 TAXES Customer is responsible for all taxes due as a result of this Agreement, if any, other than taxes based on Motorola's income; if Customer is a tax-exempt entity, upon execution of this Agreement, Customer must provide Motorola with tax exemption certificates from the appropriate tax authorities. Section 6 EXCLUDED SERVICES The Software Subscription Program does not include repair or replacement of hardware or software defects not corrected by the Enhancement Releases and Core Releases nor does it include repair or replacement of defects resulting from any nonstandard or improper use or conditions or from unauthorized installation of Motorola software. Section 7 OWNERSHIP AND USE OF SOFTWARE All rights and title to Motorola software furnished to Customer under this Agreement remain vested exclusively in Motorola. Customer's use of such Motorola software is subject to the terms of the Motorola software license agreement executed by Customer or, if no such agreement has been executed, Motorola's standard software license terms apply, which will be sent to Customer upon written request. Section 8 DEFAULT Motorola at any time may suspend subscription services or terminate this Agreement if (a) Customer fails to pay any fees within thirty days after such fees are due, (b) Customer fails to correct a breach of this Agreement within thirty days after notice from Motorola of such breach, (c) Customer's right to use Motorola software under a Motorola software license agreement expires or is terminated, or (d) Customer replaces its Motorola communication system with a non - Motorola communication system. Upon such termination, any unpaid Software Subscription Program fees will become immediately due and payable. Section 9 LIMITATION OF LIABILITY MOTOROLA'S TOTAL LIABILITY ARISING FROM THIS AGREEMENT WILL BE LIMITED TO THE AGGREGATE AMOUNT OF SOFTWARE SUBSCRIPTION PROGRAM FEES PAID TO MOTOROLA BY CUSTOMER. IN NO EVENT WILL MOTOROLA BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Section 10 GENERAL A. NOTICES: All notices, consents, and waivers permitted or required under this Agreement will be deemed given upon receipt and must be delivered in writing to the below addresses. Change of address must be in writing to the other party. Contract No. 00-13232/mcd Page 3 Final var. 03/09/01 EXHIBI- SOFTWARE SUBSCRIPTION AGREEIRT City of Fayetteville, AR Motorola,lnc. Attn: Kathy Stocker Attn: Contract and Compliance Manager Fayetteville Police Department 9980 Carroll Canyon Road 100-A West Rock San Diego, CA 92131 Fayetteville, AR 72701 B. FORCE MAJEURE: Motorola will not be liable to Customer for any failure to perform services due to events beyond Motorola's reasonable control including labor disruptions. C. ACTIONS: Customer must bring any action under this Agreement within one year after the cause of action arises. D. WAIVERS: No waiver of a right or remedy of either party will constitute a waiver of another right or remedy of that party. E. ASSIGNMENTS: Customer may not assign any of its rights under this Agreement without Motorola's prior consent. F. ENTIRE AGREEMENT AND AMENDMENT: This Agreement, along with its Attachment A, contains the parties' entire agreement regarding the Software Subscription Program and may be amended only in a writing signed by both parties, except that Motorola may modify this Agreement without joint consent as necessary to comply with applicable laws, rules, and regulations. G. GOVERNING LAW: This Agreement will be governed by the laws of the State of Arkansas. CITY DFAYETTE ILL E, (CUSTOMER) By: Name: Title: ryi.s X1.2 Date: 3/Zd/a/ OROLA, 1 C. By: /Xif. C Name: /� l�'f/�/�K �/WoLPAI Title: $e& O4J, i UA7Cf J Date: D2 09 sow REVIEWED AND APPROVED AS TO FORM 3 MONYEEI C. DRuki GATE MOTOROLA CONTRACTS AND COMPLIANCE DEPT, Contract No. 00-13232/mcd Page 4 Final ver. 03/09/01 • ATTACHMENT 1 SYSTEM CONFIGURATION SYSTEM CONFIGURATION Choose and complete the applicable sections below: I. Private DataTAC System SSA Number of Database Stations in Operation Number of Network Controllers inOperation Number of Data Devices in Operation (MW520, Forte, VRM Modems) IP Messaging (Yes / No) RNC Redundancy (Yes / No) Network Management (Yes / No) Mobility Management (Yes / No) Security Services (Yes / No) 11. SmartZone System SSA Number of Sites (in addition to the Prime Site) Number of Repeaters in Operation Number of Subscribers in Operation (Mobiles and Portables) OmniLink Operation (Yes / No) Digital Operation (Yes / No) Ill. SmartNet System SSA (Single Site or Simulcast) Number of Remote Sites (in addition to the Prime Site) Number of Repeaters in Operation Number of Subscribers in Operation (Mobiles and Portables) Digital Operation (Yes / No) IV. Conventional System SSA Number of Repeaters in Operation Number of Subscribers In Operation (Mobiles and Portables) Digital Operations (Yes / No) Integrated Voice and Data (Yes / No) V. Console Only SSA (not required if System SSA is purchased) Number of Operator Positions Number of Channels VI. Centralink 2000 USA SSA TERM Beginning of Term (choose one only) Expiration of existing Subscription Period (renewal) Immediately upon execution of Software Subscription Agreement Other (please specify date) Length of Term (number of years: 1, 2, 3, 4, or 5) Contract No. 00-13232/mcd Page 1 Final ver. 03/09/01 • ATTACHMENTI SYSTEM CONFIGURATION SSA PROGRAM FEES Annual Fees (before discount) System SSA Fee Console Only SSA Fee CENTRALINK 2000 SSA Fee SP Coverage Quote Total Annual Fee (before discount) Multi -Year Discount Level (choose the discount corresponding to the length of term) ❑ 1 Yrs. 0% ❑ 2 Yrs. 0% ❑ 3 Yrs. 5% ❑ 4 Yrs. 5% ❑ 5 Yrs. 10% Total Annual Fee (after discount) Total Fees during Term Chosen Payment Methods (check only one): (A) Payment of total Fees due upon execution of SSA (B) Payment of Annual Fee due upon first day of each subscription year (C) Other (specify) Contract No. 00-13232/mcd Page 2 Final ver. 03/09/01 t MUNICATIONS SYSTEM AGREEMENT Motorola, Inc., a Delaware corporation ("Motorola"), by and through the United States & Canada Group of its Commercial, Government, and Industrial Solutions Sector ("CGISS"), and the City of Fayetteville, Arkansas ("Customer") enter into this Communications System Agreement (the "Agreement'), effective as of the last date signed below (the "Effective Date"), pursuant to which Customer will purchase and Motorola will provide Customer with a Communications System. Section 1 EXHIBITS The Exhibits below are hereby incorporated into and made a part of this Agreement. In interpreting this Agreement and resolving any ambiguities, the main body of this Agreement will take precedence over the Exhibits and any inconsistency between the Exhibits will be resolved in the order in which the Exhibits appear below. Exhibit A Motorola software license agreement ("Software License Agreement") Exhibit B Motorola system description ("System Description"), acceptance test plan ("Acceptance Test Plan" or "ATP" this will include the "Coverage Acceptance Test Plan" or "CATP"), equipment list ("Equipment List"), and statement of work ("Statement of Work"), dated February 27, 2001. Exhibit C Enhanced System Support Plan ("ESS Plan") Exhibit D Section 2, Point by Point Response included in the City of Fayetteville Radio Improvement Project Technical Proposal, dated October 31, 2000 Exhibit E Motorola service agreement ("Service Agreement") and Motorola Software Subscription Agreement ("Subscription Agreement"). Exhibit F City of Fayetteville's Request for Proposal Section 2 DEFINITIONS Capitalized terms used in this Agreement and not otherwise defined within the Agreement have the following meanings: "Communications System" or "System" is the communications system described in Exhibit B, including the Equipment and Software described in the System Description, Statement of Work, Acceptance Test Plan and Equipment List. "Equipment" is the equipment specified in the Equipment List included in Exhibit B. "Motorola Software" is software whose copyright is owned by Motorola. "Non -Motorola Software" is software whose copyright is owned by a party other than Motorola. "Software" includes Motorola and any Non -Motorola Software that may be furnished with the Communications System. Section 3 SCOPE OF AGREEMENT A. SCOPE OF WORK. Motorola will assemble and integrate the Equipment and Software, and deliver, install and test the Communications System at designated sites, as specified in Contract No. 00-13232/mcd Page 1 Ver. 03/08/01 AMUNICATIONS SYSTEM AGREEMENT Exhibit B and in accordance with this Agreement. Motorola & Customer will perform its responsibilities as specified in Exhibit B and in accordance with this Agreement. B. CHANGE ORDERS. Either party may request changes within the general scope of this Agreement. If a requested change causes an increase or decrease in the cost of or time required for the performance of this Agreement, Motorola and Customer will agree to an equitable adjustment in the Agreement price or performance schedule, or both. Motorola is not obligated to comply with requested changes unless and until both parties execute a written change order. C. ADDITIONAL PRODUCTS. For One (1) year after the Effective Date of this Agreement, Customer may submit purchase orders for additional portable and mobile subscriber products manufactured by Motorola's CGISS which are currently available at the time of order. If Customer and Motorola have agreed to a convention for processing electronic data interchange ("EDI") transactions, purchase orders may be transmitted electronically. Each purchase order must specifically refer to this Agreement and will be an offer by Customer subject to Motorola's acceptance. Except for pricing and delivery terms, which must be stated on the purchase order, Customer and Motorola agree that the applicable terms of the main body of this Agreement will be the only terms and conditions that govern the purchase and sale of products identified on such purchase orders. Customer and Motorola agree that payment for all additional products so purchased will be due within thirty (30) days from date of receipt of invoice. D. MAINTENANCE SERVICE. During the first year after System Acceptance, maintenance services and software support are provided pursuant to the terms of this Agreement, the ESS Plan (Exhibit C) and the applicable provisions of the Service Agreement (Exhibit E). The applicable provisions of the Service Agreement are those entitled "Service Defined" (but excluding, for purposes of the ESS Plan, the first sentence of subparagraph B of "Service Defined"), "Excluded Services", "Right to Subcontract/Assignment", "Time and Place of Service", and "Warranty". Such services are included in the Purchase Price. After the first year following System Acceptance, Customer may purchase maintenance services and software support for the Communications System pursuant to a separately executed Service Agreement and Software Subscription Agreement. MOTOROLA SOFTWARE. Any Motorola Software furnished will be licensed to Customer solely according to the terms and restrictions of the Software License Agreement attached as Exhibit A. Customer hereby accepts all of the terms and restrictions of the Software License Agreement. F. NON -MOTOROLA SOFTWARE. Any Non -Motorola Software furnished by Motorola will be subject to the terms and restrictions of its copyright owner unless such copyright owner has granted to Motorola the right to sublicense such Non -Motorola Software, in which case the Software License Agreement (including any addendum to satisfy such copyright owner's requirements) shall apply. Section 4 PERFORMANCE SCHEDULE A. Motorola and Customer agree to perform their responsibilities in accordance with the following performance schedule as supplemented by the schedule included in the Statement of Work: 1. Motorola will ship the Equipment to designated Customer site(s) within 10 weeks after the Effective Date of this Agreement. Contract No. 00-13232/mcd Page 2 Ver. 03/08/01 SIIMUNICATIONS SYSTEM AGREEMEN• 2. Motorola will install the Equipment within 3 weeks after the Equipment is delivered to designated site(s). 3. Motorola and Customer will initiate acceptance testing within 3 weeks after installation is completed. Acceptance testing will not be completed until Motorola successfully passes all Acceptance tests in accordance with the Acceptance Test Plan set forth in Exhibit B of this Agreement. B. By executing this Agreement, Customer authorizes Motorola to proceed with the manufacture, assembly, integration, delivery, installation, and testing of the Communications System. No further notice to proceed, purchase order, authorization, resolution, or any other action will be required. Section 5 PAYMENT SCHEDULE A. The total contract price is One Million Seven Hundred Sixty Nine Thousand Thirteen Dollars and Fifty Four Cents (USD$1,769,013.54). Except for the first payment, which is due when Customer executes this Agreement, Customer agrees to make payments to Motorola within thirty (30) days after the date of receipt of invoices that will be submitted by Motorola according to the following payment schedule: 1. 15 % of the total contract price is due when Customer executes this Agreement; 2. 50 % of the total contract price will be invoiced immediately after the Equipment is delivered to the City of Fayetteville; 3. 10 % of the total contract price will be invoiced immediately after the Equipment is installed at the sites specified in the Exhibits; 4. 10 % of the total contract price will be invoiced immediately after the completion of the System Acceptance Test plan; and 5. 15 % of the total contract price will be invoiced immediately after System Acceptance. B. If the total contract price does not include freight charges, all freight charges will be pre -paid by Motorola and added to the invoices. Section 6 INSTALLATION AND SITE CONDITIONS A. In addition to its responsibilities described in the Statement of Work, Customer agrees to provide a designated project director, procure any necessary construction permits, building permits, zoning variances and the like, provide access to the sites identified in the Exhibits as requested by Motorola, and have such sites available for installation of the Equipment by Motorola in accordance with the performance schedule and Statement of Work. B. If either Motorola or Customer determines during the course of performance of this Agreement that the sites identified in the Exhibits are no longer available or desired, or, if subsurface, structural, adverse environmental or latent conditions at any site materially differ from those indicated on the specifications in the Exhibits, Motorola and Customer will promptly investigate the conditions and jointly select replacement sites or adjust the installation plans and specifications as necessary. C. If Customer and Motorola determine that any material change in sites, site availability, installation plans, or specifications will require an adjustment in the contract price or in the time required for the performance of this Agreement, the parties will agree to an equitable Contract No. 00-13232/mcd Page 3 Ver. 03/08/01 •MUNICATIONS SYSTEM AGREEMEN• adjustment in the price, performance schedule, or both; and this Agreement will be modified in accordance with Section 3.B of this Agreement. D. This Agreement is predicated upon normal soil conditions as defined by the version of E.I.A. standard RS -222 in effect on the Effective Date of this Agreement. Section 7 TRAINING If training is included in this Agreement, Customer agrees to notify Motorola immediately if a date change for a scheduled training program is required. A charge will apply to a training program rescheduled by Customer less than thirty (30) days prior to its scheduled start date with such charge not to exceed One Thousand Dollars and No Cents (USD$1,000.00). If Motorola changes a training date less than seven days (7) from the scheduled date, Motorola will be assessed a rescheduling fee not to exceed One Thousand Dollars and No Cents (USD$1,000.00). Section 8 SYSTEM ACCEPTANCE A. Motorola will test the Communications System in accordance with the Acceptance Test Plan. System acceptance will occur upon the successful completion of such testing ("System Acceptance") at which time both parties shall promptly execute a certificate of system acceptance. If the Acceptance Test Plan includes separate tests for individual subsystems, both parties shall promptly execute certificates of subsystem acceptance upon the successful completion of testing of such subsystems. Minor omissions or variances in performance which do not materially affect the operation of the Communications System as a whole will not postpone System Acceptance. Customer and Motorola will jointly prepare a list of such omissions and variances which Motorola will correct according to an agreed upon schedule. B. Motorola agrees to notify Customer when the Communications System is ready for acceptance testing. Motorola and Customer agree to commence acceptance testing within ten (10) business days after receiving such notification. If testing is delayed for reasons within the control of Customer or its contractors, agents and consultants for more than ten (10) business days after notification, final payment will be due within thirty (30) days after such notification and the Warranty Period will commence immediately. C. Motorola may, but is not obligated to, issue written authorization for Customer's use of the Communications System or its subsystem(s) for limited training or testing purposes, prior to the completion of testing by Motorola. Any use of the Communications System for its intended purpose without prior written authorization by Motorola shall constitute System Acceptance. Section 9 WARRANTY A. WARRANTY PERIOD. Upon System Acceptance, the System Functionality representation described below is fulfilled. The Equipment and Motorola Software is warranted for a period of one (1) year after System Acceptance ("Warranty Period") in accordance with the applicable limited warranties shown below. In no event will the warranty period last longer than eighteen (18) months after the Equipment and Software is shipped from Motorola. Customer must notify Motorola in writing if Equipment or Motorola Software does not conform to these warranties no later than one month after the expiration of the Warranty Period. B. SYSTEM FUNCTIONALITY. Motorola represents that the Communications System will satisfy the functional requirements in Exhibit B. Upon System Acceptance, this System Functionality representation is fulfilled. After System Acceptance, the Equipment Warranty Contract No. 00-13232/mcd Page 4 Ver. 03/08/01 tMUNICATIONS SYSTEM AGREEMENT* set forth below, the Software Warranty set forth in the Software License Agreement, and the Enhanced System Support Plan described in Exhibit C will apply. Motorola will not be responsible for performance deficiencies of the System caused by ancillary equipment not furnished by Motorola attached to or used in connection with the System provided hereunder. Additionally, Motorola will not be responsible for System performance where the functionality is reduced for reasons beyond Motorola's control including but not limited to i) an earthquake, adverse atmospheric conditions or other natural causes; ii) the construction of a building that adversely affects the microwave path reliability or RF coverage; iii) the addition of additional frequencies at System sites that cause RF interference or intermodulation; iv) Customer changes to load usage and/or configuration outside the parameters specified in Exhibit B; v) any other act of parties who are beyond Motorola's control, including Customer or its employees, contractors, consultants or agents. C. EQUIPMENT WARRANTY. Motorola warrants the Equipment against material defects in material and workmanship under normal use and service during the Warranty Period. Unless otherwise specified in writing, the Warranty Period for non -Motorola manufactured Equipment will be as stated in this Section. At no additional charge and at its option, Motorola will either repair the defective Equipment, replace it with the same or equivalent Equipment, or refund the purchase price of the defective Equipment, and such action on the part of Motorola will be the full extent of Motorola's liability hereunder. Repaired or replaced Equipment is warranted for the balance of the original applicable warranty period. All replaced parts of the Equipment shall become the property of Motorola. THIS WARRANTY DOES NOT APPLY TO a) Defects or damage resulting from use of the Equipment in other than its normal and customary manner. b) Defects or damage occurring from misuse, accident, water, or neglect. c) Defects or damage occurring from testing, operation, maintenance, installation, alteration, modification, or adjustment not provided by Motorola pursuant to this Communications System Agreement. d) Breakage or damage to antennas unless caused directly by defects in material or workmanship. e) Equipment that has been subjected to unauthorized Equipment modifications, disassembly or repairs (including the addition to the Equipment of non -Motorola supplied equipment if not authorized by Motorola) which adversely affect performance of the Equipment or interfere with Motorola's normal warranty inspection and testing of the Equipment to verify any warranty claim. f) Equipment which has had the serial number removed or made illegible. g) Batteries (because they carry their own separate limited warranty). h) Equipment which, due to illegal or unauthorized alteration of the software/firmware in the Equipment, does not function in accordance with Motorola's published specifications or with the FCC type acceptance labeling in effect for the Equipment at the time the Equipment was initially distributed from Motorola. Contract No. 00-13232/mcd Page 5 Ver. 03/08/01 taMUNICATIONS SYSTEM AGREEMENT i) Scratches or other cosmetic damage to Equipment surfaces that does not affect the operation of the Equipment. j) Software. k) Normal and customary wear and tear. D. MOTOROLA SOFTWARE WARRANTY. Motorola Software is warranted in accordance with the terms of the Software License Agreement attached as Exhibit A. E. These express limited warranties as set forth in this Section are extended by Motorola to the original end user purchasing or leasing the System for commercial, industrial, or governmental use only, and is not assignable or transferable. These are the complete warranties for the Equipment and Software provided pursuant to this Agreement. F. THESE WARRANTIES ARE GIVEN IN LIEU OF ALL OTHER WARRANTIES. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL MOTOROLA BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE EQUIPMENT. IN NO EVENT WILL MOTOROLA BE LIABLE FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE EQUIPMENT, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW. Section 10 FCC LICENSES AND AUTHORIZATIONS Customer agrees to obtain all Federal Communications Commission ("FCC") licenses and authorizations required for installation and use of the Communications System prior to the scheduled installation of the Equipment. Although Motorola may assist in the preparation of license applications, in no event will Motorola or any of its employees be an agent or representative of Customer in FCC matters. Customer is solely responsible for obtaining all FCC licenses and for complying with FCC rules. Section 11 DELAYS A. Successful project implementation will require cooperation and fairness between the parties. Because it is impractical to provide for every contingency which may arise during the course of performance of this Agreement, the parties agree to notify the other if they become aware that any condition will significantly delay performance. The parties will agree to reasonable extensions of the project schedule by executing a written change order. B. Under no circumstances will either party be responsible for delays or lack of performance resulting from events beyond the reasonable control of that party ("Excusable Delays"). Such events include, but are not limited to, acts of God, weather conditions, compliance with laws and regulations (excluding Customer's failure to properly and timely apply for all required FCC licenses), governmental action, bid protests, fire, strikes, lock -outs, and other labor disruptions, riots, acts of war, and an Excusable Delay of a Motorola subcontractor. Material shortages that could not have been reasonably foreseen by Motorola and thus beyond its reasonable control, will be deemed an Excusable Delay. If material shortages are foreseen, Motorola will do its best efforts to procure the required material to perform its responsibilities herein so long as such procurement is economically feasible. If the procurement of material that are in short supply is not economically feasible, then such material shortages will be deemed an Excusable Delay. Contract No. 00-1 3232/mcd Page 6 Ver. 03/08/01 AMUNICATIONS SYSTEM AGREEMENT C. Customer will make available to Motorola the sites when scheduled and Customer will not otherwise unreasonably delay or prevent Motorola's performance of its responsibilities. In the event of a Customer delay during the time of shipment, Motorola may ship the equipment as scheduled to a location as designated by the Customer or if no such location is designated, a Motorola designated storage facility for which Customer agrees to pay all fees. If Customer delays Motorola's performance, the performance schedule will be extended, the Customer will make the milestone payments as if no delay occurred, and the parties will execute a Change Order to compensate Motorola for reasonable charges incurred because of such delays. Such charges include, but are not limited to, costs incurred by Motorola and/or its subcontractors for additional freight, warehousing and handling; suspending and re- mobilizing the work; additional engineering and standby time calculated at then current man - day rates; and preparing and implementing a "work around" plan. Section 12 DEFAULT A. If Motorola fails to complete delivery, installation or acceptance testing in accordance with this Agreement, Customer may consider Motorola to be in default, unless such failure has been caused by an Excusable Delay. Customer agrees to give Motorola written notice of such default. Motorola will have thirty (30) days from the receipt of such notice to provide a plan of action that is acceptable to Customer to cure the default. B. If Motorola fails to cure the default, Customer may terminate any unfulfilled portion of this Agreement. If Customer completes the Communications System through a third party, Customer may recover the reasonable costs of completing the Communications System to a capability not exceeding that specified in the Agreement, less the unpaid portion of the Contract Price. Customer agrees to use its best efforts to mitigate such costs. Motorola's liability under this Section is subject to the limitations of the Section entitled Limitation of Liability of this Agreement. C. THE REMEDIES PROVIDED IN THIS SECTION OF THE AGREEMENT WILL BE THE FULL EXTENT OF MOTOROLA'S LIABILITY IN THE EVENT OF DEFAULT. Section 13 INDEMNIFICATION A. GENERAL INDEMNITY. Motorola agrees to and hereby indemnifies and saves Customer harmless from all liabilities which may accrue against Customer on account of direct physical damage to tangible property or personal injury to the extent the damage or injury is caused by Motorola's negligence or recklessness, or that of its employees, subcontractors, or agents while on the Customer's premises during the delivery, installation, or testing of the Communications System pursuant to this Agreement B. PATENT AND COPYRIGHT INFRINGEMENT. Motorola will defend, at its own expense, any suit brought against the Customer to the extent that it is based on a claim that the Equipment or Motorola Software infringe a United States patent or copyright, and Motorola will pay those costs and damages finally awarded against the Customer in any such suit which are attributable to any such claim, but such defense and payments are conditioned on the following: i) Motorola must be notified promptly in writing by Customer of any notice of such claim; ii) Motorola will have sole control of the defense of such suit and all negotiations for its settlement or compromise; and iii) should the Equipment or Motorola Software become, or in Motorola's opinion be likely to become, the subject of a claim of infringement of a United States patent or copyright, Customer will permit Motorola, at its option and expense, either to procure for Customer the right to continue using the Equipment or Motorola Software or to replace or modify the same so that it becomes non -infringing or to grant Customer a credit for the Equipment or Motorola Software as depreciated and accept its return. The depreciation amount will be based upon generally accepted accounting standards for such Equipment and Software. Motorola will have no liability with respect to any claim of patent or copyright Contract No. 00-13232/mcd Page 7 Ver. 03/08/01 AMUNICATIONS SYSTEM AGREEMENT infringement which is based upon the combination of the Equipment or Motorola Software furnished hereunder with software, apparatus or devices not furnished by Motorola, nor will Motorola have any liability for the use of ancillary equipment or software not furnished by Motorola which is attached to or used in connection with the Equipment. The foregoing states the entire liability of Motorola with respect to infringement of patents and copyrights by the Equipment and Motorola Software or any parts thereof. C. Motorola's indemnification of Customer under this Section will be the full extent of Motorola's indemnification of Customer from liabilities that are in any way related to Motorola's performance under this Agreement. Section 14 DISPUTES A. Motorola and Customer will attempt to settle any claim or controversy arising from this Agreement through consultation and negotiation in good faith and a spirit of mutual cooperation. If those attempts fail, the dispute will be mediated by a mediator chosen jointly by Motorola and Customer within thirty days after notice by one of the parties demanding non -binding mediation. Neither party may unreasonably withhold consent to the selection of a mediator, and Motorola and Customer will share the cost of the mediation equally. The parties may postpone mediation until they have completed some specified but limited discovery about the dispute. The parties may also replace mediation with some other form of non -binding alternate dispute resolution ("ADR") procedure. B. Any dispute that cannot be resolved between the parties through negotiation or mediation within two months after the date of the initial demand for non -binding mediation may then be submitted by either party to a court of competent jurisdiction in the State in which the Communications System is installed. Each party consents to jurisdiction over it by such a court. The use of any ADR procedures will not be considered under the doctrine of laches, waiver, or estoppel to affect adversely the rights of either party. Either party may resort to the judicial proceedings described in this paragraph prior to the expiration of the two -month ADR period if (a) good faith efforts to attempt resolution of the dispute under these procedures have been unsuccessful or (b) interim relief from the court is necessary to prevent serious and irreparable injury to such party or any of its affiliates, agents, employees, customers, suppliers, or subcontractors. Section 15 LIMITATION OF LIABILITY Notwithstanding any other provision to this Agreement, except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty, negligence, strict liability in tort, indemnification, or otherwise, will be limited to the direct damages recoverable under law, but not to exceed the Total Contract Price. IN NO EVENT WILL MOTOROLA BE LIABLE FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS, OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM THIS AGREEMENT, THE SALE OR USE OF THE EQUIPMENT, OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO THIS AGREEMENT. This Limitation of Liability will survive the expiration or termination of this Agreement. No action for a breach of this Agreement or otherwise relating to the transactions contemplated by this Agreement may be brought more than five (5) years after the accrual of such cause of action except for money due upon an open account. A. TITLE AND RISK OF LOSS. Title to the Equipment will pass to Customer upon delivery of the Equipment, except that title to Software will not pass to Customer at any time. Risk of loss will pass to Customer upon delivery of the Equipment to the facilities designated by Customer. Contract No. 00-13232/mcd Page 8 Ver. 03108/01 L.41MUNICATIONS SYSTEM AGREEMENT• B. TAXES. The purchase price does not include any amount for federal, state, or local excise, sales, lease, service, rental, use, property, occupation, or other taxes, all of which (other than federal, state, and local taxes based on Motorola's income or net worth) will be paid by Customer except as exempt by law. If Motorola is required to pay or bear the burden of any such taxes, Motorola will send an invoice to Customer and Customer will pay to Motorola the amount of such taxes (including any interest and penalties) within thirty days after the date of the invoice. Customer will be solely responsible for reporting the Equipment for personal property tax purposes. C. CONFIDENTIAL INFORMATION. Customer or Motorola will not disclose any material or information identified as either Customer or Motorola proprietary and confidential to third parties without the non -disclosing party's prior written permission, unless the non -disclosing party makes such material or information public or disclosure is required by law. If Customer or Motorola is required by law to disclose such material or information, Customer will notify Motorola prior to such disclosure. D. DISCLAIMER OF LICENSE. Except as explicitly provided in the Motorola Software License Agreement included in Exhibit A, nothing in this Agreement will be deemed to grant, either directly or by implication, estoppel, or otherwise, any license or right under any patents, patent applications, copyrights, trade marks, trade secrets or other intellectual property of Motorola. E. ASSIGNABILITY. This Agreement may not be assigned by either party without the prior consent of the other party. However, Motorola may assign this Agreement to any of its affiliates or its right to receive payment with the prior consent of Customer, with such consent not unreasonably withheld. F WAIVER. Failure or delay by either party to exercise any right or power under this Agreement will not operate as a waiver of such right or power. G. SEVERABILITY. If any portion of this Agreement is held to be invalid or unenforceable, that provision will be considered severable and the remainder of this Agreement will remain in full force and effect as if the invalid provision were not part of this Agreement. H. HEADINGS AND SECTION REFERENCES. The headings given to the sections of this Agreement are inserted only for convenience and are not to be construed as part of this Agreement or as a limitation of the scope of the particular Section to which the heading refers. ENTIRE AGREEMENT. This Agreement (including the Exhibits) constitutes the entire agreement of the parties regarding the subject matter of this Agreement and supersedes all previous agreements and understandings, whether written or oral, relating to such subject matter. This Agreement may be altered, amended, or modified only by a written instrument signed by the duly authorized representatives of both parties. J. GOVERNING LAW. This Agreement will be governed by and construed in accordance with the laws of the State of Arkansas. K. NOTICES. Notices authorized or required under this Agreement must be in writing and sent to the below addresses: City of Fayetteville, AR Attn: Motorola,lnc. Attn: Contract and Compliance Manager 9980 Carroll Canyon Road San Diego, CA 92131 Contract No. 00-13232/mcd Page 9 Ver. 03/08/01 SMUNICATIONS SYSTEM AGREEMENT IN WITNESS WHEREOF, the parties have caused duly authorized representatives to execute this Agreement on the dates set forth below. CITY OF FAYETTEVILLE, AR (CUSTOMER) MOTOROLA, INC. By: By: Name: Name: Title: Title: Date: Date: Contract No. 00-13232/mcd Page 10 Ver. 03/08/01 EX& A - SOFTWARE LICENSE AGREEMER This Software License Agreement is between Motorola, Inc., a Delaware corporation ("Motorola"), and the City of Fayetteville, Arkansas ("Licensee"). Section 1 SCOPE Licensee may acquire from Motorola's Commercial, Government, and Industrial Solutions Sector ("CGISS") radio communication products ("Products") that contain embedded or pre -loaded Motorola software such as in a ROM, PROM, or EPROM, or other Motorola software provided on media such as a floppy disk, tape, diskette, or CD-ROM. All such software (including Radio Service Software and FLASHport® Software) is referred to as "Motorola Software." In addition, third party software may be included which Motorola does not own but is licensed to distribute. The terms of this Agreement apply to any such third party software unless an additional license agreement pertaining to the third party software is enclosed, in which case the terms of such license apply to said third party software. This Agreement contains the terms under which Licensee may use Motorola Software acquired from CGISS. Section 2 GRANT OF LICENSE Motorola hereby grants to Licensee a personal, non-exclusive license under Motorola's applicable proprietary rights to use Motorola Software in accordance with the terms of this Agreement. Section 3 LIMITATIONS ON USE Licensee may use Motorola Software only for Licensee's internal business purposes and only as described in the Motorola Software or Product documentation. Any other use of Motorola Software is strictly prohibited and will be deemed a breach of this Agreement. Licensee may not copy, modify, adapt, merge with other software, reverse engineer, prepare derivative works of, or disassemble any Motorola Software for any reason, except that Licensee may make at most two copies of Motorola Software provided with infrastructure equipment for back-up purposes. Licensee must purchase a copy of Radio Service Software for each site at which Licensee uses Radio Service Software; Licensee may make one additional copy for each computer owned or controlled by Licensee at each such site. Licensee may temporarily use Radio Service Software on portable or lap -top computers at other sites. Prior to acquiring any Radio Service Software or upon Motorola's request, Licensee must provide a written list of all sites where Licensee uses or intends to use Radio Service Software. Licensee must reproduce all Motorola copyright and trademark notices on all copies of Motorola Software. Section 4 TRANSFERS If Licensee transfers ownership of Products to a third party, Licensee may assign its rights to use Motorola Software (other than Radio Service Software and FLASHport® Software) embedded in or furnished for use with those Products provided that (a) Licensee transfers all copies of such Motorola Software to the new owner and (b) Motorola receives a transfer form (which Motorola will provide upon request) completed and signed by the new owner. Otherwise, Licensee may not transfer or make available any Motorola Software to any third party. Section 5 OWNERSHIP AND TITLE Title to all copies of Motorola Software in any form, including all rights in patents, copyrights, trade secrets, and other intellectual properties, remains vested exclusively in Motorola. Section 6 CONFIDENTIALITY Licensee acknowledges that all Motorola Software contains valuable proprietary information and trade secrets and that unauthorized dissemination, distribution, modification, reverse engineering, disassembly, or other improper use of Motorola Software will result in irreparable harm to Contract No. 00-13232/mcd Page 1 Ver. 03/08/01 EXF A - SOFTWARE LICENSE AGREEME'W Motorola for which monetary damages would be inadequate. Accordingly, Licensee will limit access to Motorola Software to those of its employees and agents who need to use Motorola Software for Licensee's internal business purposes, and Licensee will take appropriate action with those employees and agents to preserve the confidentiality of Motorola Software. 6n trTif�4h�dYd�BTr7_1O:Z\2Y�7 For the first 120 days after initial shipment of Motorola Software, or, if the Motorola Software is provided pursuant to a Communications System Agreement or Communications Equipment Agreement between Motorola and Licensee, for the Warranty Period specified in such Agreement, Motorola warrants that the Motorola Software, when used properly, will be free from reproducible defects that eliminates the functionality of a feature critical to the primary functionality of a system. The primary functionality of a voice communication system is subscriber -to -subscriber, subscriber -to -dispatcher, and dispatcher -to -subscriber voice communication. The primary functionality of a data system is point-to-point data transmission. Motorola does not warrant that Licensee's use of the Motorola Software or the Products will be uninterrupted or error -free or that the Motorola Software or the Products will meet Licensee's particular requirements. This limited software warranty does not include any warranty covering the processing of date data from, into, and between the year 1999 and the year 2000. Any such warranty would be provided expressly in a separately executed agreement. MOTOROLA'S TOTAL LIABILITY, AND LICENSEE'S SOLE REMEDY, FOR ANY BREACH OF THIS WARRANTY WILL BE LIMITED TO, AT MOTOROLA'S OPTION, REPAIR OR REPLACEMENT OF THE MOTOROLA SOFTWARE OR PAYMENT OF LICENSEE'S DIRECT DAMAGES UP TO THE AMOUNT PAID TO MOTOROLA FOR THE MOTOROLA SOFTWARE OR THE INDIVIDUAL PRODUCT IN WHICH THE MOTOROLA SOFTWARE IS EMBEDDED OR FOR WHICH IT WAS PROVIDED. THIS WARRANTY EXTENDS ONLY TO THE FIRST LICENSEE; SUBSEQUENT TRANSFEREES MUST ACCEPT THE MOTOROLA SOFTWARE "AS IS" AND WITH NO WARRANTIES OF ANY KIND. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Section 8 LIMITATION OF LIABILITY IN NO EVENT WILL MOTOROLA BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Section 9 TERM AND TERMINATION Licensee's right to use Motorola Software will begin when Licensee sends a duly executed copy of this Agreement to Motorola, and either (a) Motorola returns a fully executed Agreement to Licensee or (b) Motorola ships Motorola Software or a Product containing Motorola Software to Licensee, and will continue in perpetuity unless terminated as follows. Licensee's right to use Motorola Software will terminate without notice upon a breach of this Agreement by Licensee. In addition, if Licensee breaches this Agreement with respect to Radio Service Software or FLASHport® Software, Motorola may, by notice to Licensee, terminate Licensee's right to use such Motorola Software. Upon termination, Motorola will be entitled to immediate injunctive relief without proving damages and, unless Licensee is a sovereign government entity, Motorola will have the right to repossess all Radio Service Software and FLASHport® Software in Licensee's possession. Within thirty days after termination of Licensee's right to use any Motorola Software, Licensee must certify in writing to Motorola that all copies of such Motorola Software have been returned to Motorola or destroyed. Contract No. 00-13232/mcd Page 2 Ver. 03/08/01 EXI A - SOFTWARE LICENSE AGREEME� Section 10 NOTICES All notices, consents, and waivers permitted or required under this Agreement will be deemed given upon receipt and must be delivered in writing to the below addresses. Change of address must be in writing to the other party. City of Fayetteville, AR Attn: Section 11 GENERAL Motorola, Inc. Attn: Contract and Compliance Manager 9980 Carroll Canyon Road San Diego, CA 92131 A. COPYRIGHT NOTICES. The existence of a copyright notice on Motorola Software will not be construed as an admission or presumption that public disclosure of Motorola Software or any trade secrets associated with Motorola Software has occurred. B. CAUSES OF ACTION. Licensee must bring any action under this Agreement within one year after the cause of action arises. C. WAIVERS. No waiver of a right or remedy of a party will constitute a waiver of another right or remedy of that party. D. ASSIGNMENTS. Motorola may assign any of its rights or subcontract any of its obligations under this Agreement, or encumber or sell any of its rights in any Motorola Software, without prior notice to or consent of Licensee. E. ENTIRE AGREEMENT AND AMENDMENT. This Agreement contains the partiesentire agreement regarding Licensee's use of Motorola Software and may be amended only in a writing signed by both parties, except that Motorola may modify this Agreement as necessary to comply with applicable laws and regulations including FCC regulations. GOVERNING LAW. This Agreement will be governed by the laws of the United States of America to the extent that they apply and otherwise by the laws of the State to which the Equipment is shipped. IN WITNESS WHEREOF, the parties have caused duly authorized representatives to execute this Agreement on the dates set forth below. CITY OF FAYETTEVILLE, AR (LICENSEE) By: Name: Title: Date: By: Name: Title: Date: MOTOROLA, INC. Contract No. 00-13232/mcd Page 3 Ver. 03/08/01 SHIBIT C - ENHANCED SYSTEM SUPPORTr'rAN MOTOROLA ENHANCED SYSTEM SUPPORT PLAN 1=161'1'1911612 Motorola places great emphasis on ensuring that its communications systems meet high standards for design, manufacture, and performance. When communications system failures do occur, Motorola provides support to its customers through a network of service providers including the System Support Center ("SSC"), Motorola Authorized Service Stations ("MSS"), Dealer/Servicer/Preferred Subcontractors ("Subcontractors"), and Company Owned Service Centers ("COSC") for repair service. The Motorola Enhanced System Support Plan ("ESS") describes how repair services will be provided during the warranty period specified in your Communications System Agreement with Motorola. All services described in the ESS will be provided in accordance with the terms of Motorola's Service Agreement and will cover only the Equipment and Software specified on the Service Agreement Order Form. Enhanced System Support will only be provided for those communications systems which have been staged at Motorola's Customers Center for System Integration ("CCS)") located in Schaumburg, Illinois and sold through the Commercial Government and Industrial Solutions Sector (CGISS). Enhanced System Support fees for the warranty period specified in the Communications System Agreement with Motorola are included in the price of the communications system. Additional periods of such support may be purchased at Motorola's then current rates. Unless explicitly noted otherwise, the Motorola Enhanced System Support Plan does not cover any non -Motorola software, non-CGISS software, Radio Service Software or Data product software or those hardware items not specifically staged at CCSI that may be included with the communications system. This Statement of Work provides a general description of how Motorola and the Customer will proceed to perform the services presented. Prior to system Acceptance, a Customer Support Plan will be prepared jointly by Motorola and the Customer. The Customer Support Plan details the specific steps within the support process, and any Customer specific information. The Motorola Enhanced System Support Plan is comprised of the following services which will be described in greater detail elsewhere in this document: Infrastructure Equipment Services • On -Site Infrastructure Repair Service • Preventative Maintenance-SSC Scheduled • Call Management • Infrastructure Board Advanced Replacement • Technical Support • SiteSentry Remote Monitoring/Remote Diagnostics (Smartnet Systems) • FullVision Remote Monitoring/Remote Diagnostics (SmartZone/OmniLink Systems) Subscriber Equipment Repair Service • Subscriber Repair Coverage Contract No. 00-13232/mcd Page 1 Ver. 03/08/01 SHIBIT C - ENHANCED SYSTEM SUPPORIN Software Services • Software Subscription Services II. INFRASTRUCTURE EQUIPMENT SERVICES On -Site Infrastructure Repair Service Description Dispatch of technicians to Customer site(s) in response to Customer requests for service Motorola Responsibilities • Repair defective Equipment which does not conform to Motorola's specifications. • Repair defective Equipment which as a result of normal wear and usage and gradual deterioration of components or drifting of levels. Set appropriate level settings and perform minor system adjustments. • On -site repair service will be provided during regular business hours which are defined as Monday - Friday 8:00 AM to 4:30 PM local business time, excluding holidays. Emergency after hours service will be provided only for Severity 1 issues. Severity One (1) is defined as a complete loss of communication to a site. Customer Responsibilities • Provide full and free access to the Equipment. • Furnish shelter, heat, light and power at no charge. • Control temperature, humidity, and other environmental conditions in accordance with the hardware manufacturer's specifications. • Cooperate fully with Motorola and provide all information pertaining to the hardware and software elements of any system with which the Equipment is interfacing. • Customer is responsible for any site defects including, but not limited to, building shelters, heaters, air conditioners, fans, alarm sensors (smoke detectors, hi -lo temp, entry, AC failure, etc.). • All equipment sites must meet or exceed Motorola's grounding standards found in the R-56 Motorola Site Grounding Manual. Costs associated with meeting this requirement are the responsibility of the Customer. • Customer is responsible for all costs associated with any unusual method of conveyance required to gain access to a service location and/or any fees by a site owner to provide an escort. • Provide information required to complete the Customer Support Plan. Contract No. 00-13232/mcd Page 2 Ver. 03/08/01 IBIT C - ENHANCED SYSTEM SUPPORT O HN Preventative Maintenance -System Support Center Scheduled Description Annual Preventative Maintenance ("PM") check, on the Equipment/System Motorola Responsibilities • Schedule PM visits through the System Support Center's Call Center, on an automatic pre -determined schedule. • Inspect Equipment for compliance with Motorola specifications. • Retain PM records on file for quality control purposes. Customer Responsibilities Provide Motorola with the preferred schedule to perform Preventative Maintenance checks. Call Management Description Motorola's Call Center is staffed with trained Customer Support Representatives that provide a central point of contact for all service requests (1-800-448-3245). The Call Center will receive all calls and dispatch or coordinate appropriate technical support. All requests are tracked and monitored from beginning to end through an electronic Customer Service Request (CSR) number. Motorola Responsibilities • Receive Customer requests for service on a seven day per week/twenty-four hour per day (7x24) basis. • Prompt for information necessary to understand the situation, open a Customer Service Request (CSR) and determine the next steps to take. • Dispatch qualified technical resource and assign the CSR as required. • Notify Customer of technicians arrival at Customer's site (site arrival). • Verify with Customer that repair is complete and system is fully operational. If verification by Customer cannot be completed within 20 minutes, the CSR will be closed, and the technician will be released. • Ensure the required personnel have access to Customer information as needed. • Notify the Customer when work is completed. • Retain records of Customer's Equipment, including performance history and site access requirements. Contract No. 00-13232/mcd Page 3 Ver. 03/08/01 SHIBIT C - ENHANCED SYSTEM SUPPORT IAN • Provide period performance reports as defined in the Customer Support Plan. • The Customer Support Representatives will monitor the progress of a CSR and will escalate issues to Motorola Management as described in the Customer's customized Customer Support Plan. Customer Responsibilities • Provide Motorola assigned System ID number when placing a request for service. • Provide information required to complete the Customer Support Plan. Infrastructure Board Advanced Replacement Description Replacement of defective Equipment with new or repaired equipment Motorola Responsibilities • Provide access to an inventory of equipment that can be shipped to Customer's site upon request, subject to availability. • Ship Equipment via overnight carrier, unless otherwise specified. Motorola will cover shipping and handling during the normal operating hours of 7:00 AM to 7:00 PM CST. Shipments outside standard business hours or NFO (next flight out) are subject to an additional charge. • Verify and configure all equipment before shipping. • Maintain past and current versions of firmware to ensure the equipment sent to the Customer is programmed correctly. Motorola reserves the right to upgrade at no additional charge to Customer. • Defective Equipment may be repaired at the System Support Center (SSC) and returned to SSC inventory for future use. Customer Responsibilities • Requests to ship equipment outside of the SSC's regular business hours of Monday - Friday, 7:00 AM - 7:00 PM CST, excluding holidays, are subject to additional charges. • Request must include model description, model number, serial number, type of system, and firmware version. • Provide Motorola with a Purchase Order Number when ordering equipment. (The Customer will not be charged for the use of the service and no invoices will be processed against the Purchase Order unless equipment is not returned within the time frames stated in the Terms and Conditions.) • Malfunctioning Equipment must be sent to the SSC within five working days of receipt of the exchange equipment. Additional charges may be incurred by the Customer beyond that period. Contract No. 00-1 3232/mcd Page 4 Ver. 03/08/01 SHIBIT C - ENHANCED SYSTEM SUPP0RTrcnN The malfunctioning Equipment returned to Motorola must include all documentation originally sent by the SSC for the return, in order to ensure proper tracking of the return. The Customer is responsible for return shipment and insurance charges. Technical Support Description Motorola will provide Customer technical staff with centralized telephone support for issues that require a high level of Radio Frequency (RF) expertise or troubleshooting on infrastructure equipment, on a seven day per week/twenty-four hour per day (7x24) basis. Motorola's Responsibilities • Maintain a database with the Customer's administrative and system information, history of service and repairs, and current status of equipment. • Escalate support issues to other Motorola engineering and product groups, if necessary. • Maintain its help desk lines on a 7x24 basis. • Maintain and have access to laboratory equipment for system simulations as needed. • Work with the technicians in the field until a solution to the problem has been found. • Coordinate technical resolutions with agreed upon third party vendor(s) as needed. Customer Responsibilities • Supply system information, type of equipment, model and serial numbers. • Supply on -site presence when needed. • Approve any work to be performed. • Allow Motorola remote connectivity to equipment to facilitate diagnostics. SiteSentry Remote Monitoring/Remote Diagnostics (Smartnet Systems) Description Remote monitoring of critical communication Equipment on a seven day per week/ twenty-four hour per day (7x24) basis for single site communications systems equipped with SiteSentry. SiteSentry is a Motorola product that utilizes Motorola's MOSCAD technology. When your single site communications system is equipped with SiteSentry, Motorola will monitor critical components of the communication system on a 7x24 basis. Additional Contract No. 00-13232/mcd Page 5 Ver. 03/08/01 SHIBIT C - ENHANCED SYSTEM SUPPORTTN alarming of environment, third party devices, and site conditions can be provided at an additional charge. Motorola Responsibilities • Verify alarms, reporting, and connections at beginning of contract; and periodically thereafter. • Create a Customer Service Request (CSR) and dispatch Field Technician when needed. • Disable and enable alarm system for local technicians who go to the site when intervention is needed. • Verify repair of alarm. • Provide toll free number which permits alarm reporting to the System Support Center. • Provide 7x24 monitoring. Customer Responsibilities • Allow Motorola's remote access to system without notification to Customer. • Allow local site technicians access to Equipment in the event that remote restoration is not possible. • Provide use of on site PSTN line for connection to SiteSentry unit. FullVision Remote Monitoring/Remote Diagnostics (SmartZone/OmniLink Systems) Description Remote monitoring of critical communication Equipment on a seven day per week/ twenty-four hour per day (7x24) basis for SmartZone/OmniLink communications systems equipped with FullVision. FullVision is a Motorola product that utilizes SNMP protocol. When your SmartZone/OmniLink communications system is equipped with FullVision, Motorola will monitor critical components of the communication system on a 7x24 basis. Additional alarming of environment, third party devices, and site conditions, can be provided at an additional charge. Motorola Responsibilities • Verify alarms, reporting, and connections at beginning of contract; and periodically thereafter. • Create a Customer Service Request (CSR) and dispatch Field Technician when needed. • Disable and enable alarm system for local technicians who go to the site when intervention is needed. Contract No. 00-13232/mcd Page 6 Ver. 03/08/01 SHIBIT C - ENHANCED SYSTEM SUPPORTTN • Verify repair of alarm. • Maintain connectivity to system via a 56K dedicated frame relay link. • Provide 7x24 monitoring. Customer Responsibilities • Allow Motorola's remote access to system without notification to Customer. • Allow local site technicians access to Equipment in the event that remote restoration is not possible. Ill. HOW TO OBTAIN SERVICE To obtain service of the infrastructure system during the Enhanced System Support Plan period, the Customer must call the Motorola System Support Center at 1-800-448-3245 and identify themselves by using their assigned System ID number, and providing the name of the caller and Customer. Should a request for service not be covered by the Motorola Enhanced System Support Plan, Motorola will contact the Customer and provide an estimate for the requested service. The Service Center will await authorization and a purchase order number from the Customer to proceed with the repair. If an emergency response, not covered by the Motorola Enhanced System Support Plan, is required, Motorola will perform repairs which are necessary to minimize downtime of the equipment, and will contact the Customer during the next business day to obtain a purchase order number for the Repair. IV. SUBSCRIBER EQUIPMENT REPAIR SERVICE Subscriber Repair Coverage Description Motorola will provide repair services to the subscriber equipment listed on your Motorola Service Agreement Order Form. Motorola Responsibilities • Repair defective mobile and/or portable radios which do not conform to Motorola's specifications as a result of normal wear and usage and gradual deterioration of components. • Advise Customer of the approximate date the unit will be repaired, should the unit require repairs beyond first echelon. • Notify the Customer in the event of repairs not covered by the Motorola Enhanced System Support Plan ("Above Warranty Repairs") and provide quote to repair. • Await approval from Customer in order to proceed with Above Warranty Repairs. • Test units for proper functioning once repair is complete. Contract No. 00-13232/mcd Page 7 Ver. 03/08/01 WHIBIT C - ENHANCED SYSTEM SUPPORT. Contact Customer by telephone when repaired unit is available for pick-up. Customer Responsibilities Deliver Subscriber units to the Authorized Motorola Service provider at the Servicer's location (indicated on the front of your Motorola Service Agreement Order Form), during normal business hours, Monday - Friday 8:00 AM to 4:30 PM local business time, excluding holidays. Attach to each radio needing repair a tag with the following information: Customer information, department number if applicable, and brief description of problem, if known. Provide a purchase order number in the event of Above Warranty Repairs. 1YSY'1 ] ►'f7e\ :1*;] 1 4'A [N =y Software Subscription Services Description Motorola will provide software subscription services as listed below for the Motorola Software applicable to the upgrade capable Motorola communication equipment that is in the Customer configuration identified on the Service Agreement Order Form. For purposes of these services, the following definitions apply: "Core Release" - A new version of Software which adds Features and major enhancements. These new versions are signified by changes to the first digit of the version identifier number (e.g. SmartZone 2.0.3 to SmartZone 3.0). "Enhancement Release" — A superseding issue of Software which adds to, improves, or enhances the performance of Software Features contained in the then currently shipping Software version. These releases are signified by changes to the second digit of the version identifier number (e.g. SmartZone 3.1 to SmartZone 3.2). "Feature" - A Software functionality. "Standard Feature" — An additional software functionality for components of Customer's system that is available to Customer in the standard software release. "Optional Feature" — An additional software functionality issued with a Core Release that is available to Customer at additional cost. Motorola Responsibilities Provide Customer notice bulletins announcing Enhancement and Core Releases. Provide Software Enhancement Releases applicable to Features provided to Customer by Motorola under this Agreement and as ordered by Customer from the notice bulletins. Provide those Standard Features included in a Core Release which apply to Customer's existing system components. Contract No. 00-13232/mcd Page 8 Ver. 03/08/01 OHIBIT C - ENHANCED SYSTEM SUPP0R t N Optional Features issued with the Software Subscription Program subscriber, at a discounted price available to Customer for voice s current Motorola list price. Customer Responsibilities a Core Release are not provided pursuant to but are available to Customer, as a Program under a separate agreement. The discount ystem Optional Features will be 20% off the • Customer must contact its Motorola representative upon receiving a bulletin in order to receive Enhancement or Core Release. • Customer is responsible for payment of any charges associated with additional engineering or hardware required for each Enhancement Release or Core Release that it chooses to install. Additional engineering may be required if Customers system previously had specially developed options. • Contact a local service provider for installation assistance, if required. • Customer is encouraged to upgrade the Motorola software operating on its system with the most current Enhancement and Core Releases. If Customer chooses not to install a new software release or enhancement, however, customer acknowledges that by so choosing, it may limit or eliminate the applicability of future releases or enhancements to its system. • Use the Software and releases in accordance with the terms of the Motorola software license agreement executed by Customer, or Motorola's standard software license terms, if no license was signed. Contract No. 00-13232/mcd Page 9 Ver. 03/08/01 EXHIBi - SOFTWARE SUBSCRIPTION AGREENT This Motorola Software Subscription Agreement ("Agreement") is between Motorola, Inc., a Delaware corporation ("Motorola") by and through its Commercial, Government, and Industrial Solutions Sector (CGISS) and the City of Fayetteville, Arkansas ("Customer"). Section 1 DEFINITIONS CORE RELEASE. A new version of Software which adds Features and major enhancements. These new versions are signified by changes to the first digit of the version identifier number (e.g. SmartZone 2.0.3 to SmartZone 3.0). ENHANCEMENT RELEASE. A superseding issue of Software which adds to, improves, or enhances the performance of Software Features contained in the then currently shipping Software version. These releases are signified by changes to the second or third digit of the version identifier number (e.g. SmartZone 3.1 to SmartZone 3.2; Private DataTAC 2.0.1 to 2.0.2). FEATURE. A Software functionality. STANDARD FEATURE. An additional software functionality for components of Customer's system that is available to Customer in the standard software release. OPTIONAL FEATURE. An additional software functionality issued with a Core Release that is available to Customer at additional cost. SPECIAL PRODUCT FEATURE. Features specially developed for Customer which contain Customer unique functionality. Section 2 SUBSCRIPTION PROGRAM During the term of this Agreement, Motorola will provide Customer with the software subscription services described below ("Software Subscription Program") for upgrade capable Motorola communication equipment that is in the Customer configuration identified in Attachment A to this Agreement. Non -Motorola manufactured software, Non-CGISS software, and Radio Service Software (RSS), are excluded from the Software Subscription Program. A. Motorola will provide periodic Motorola Software Enhancement Releases applicable to Features currently provided to Customer by Motorola under a Software License Agreement. Customer is responsible for the purchase of additional hardware that is necessary to upgrade to the newly issued Enhancement Release. B. Motorola will provide those Standard Features included in a Core Release which apply to Customer's existing system components. Customer is responsible for the purchase and license of additional products, hardware, and/or software that are necessary to migrate to the newly issued Core Release. C. Optional Features issued with a Core Release are not provided pursuant to the Software Subscription Program but are available to Customer, as a Program subscriber, at a discounted price under a separate agreement. The discount available to Customer for voice system Optional Features will be 20% off the current Motorola list price. The discount available to Customer for data system Optional Features will be 15% off the current Motorola list price. Once an Optional Feature is provided to Customer, Customer will be entitled under this Agreement to all Enhancement Releases for that Optional Feature. D. Special Product Features previously developed by Motorola unique to Customer's system may require additional engineering effort to be incorporated into a Enhancement Release or Core Release so that the Special Product Feature will not be overwritten upon its installation. Upon request, Motorola will determine whether a Special Product Feature can be incorporated Contract No. 00-13232/mcd Page 1 Ver. 03/08/01 EXHIBIt- SOFTWARE SUBSCRIPTION AGREE •4T into a Enhancement Release or Core Release and whether additional engineering effort is required. Customer will be responsible for all charges associated with any additional engineering required for each Enhancement Release or Core Release that it chooses to install. Such equipment and engineering are not included as part of the Software Subscription Program and may be provided pursuant to a separate agreement. E. Motorola will issue to Customer at the below address bulletins announcing Enhancement Releases and Core Releases. If Customer desires to obtain the announced Enhancement Release or Core Release, it must contact its Motorola representative. If needed, Customer should contact its local service provider for installation assistance. City of Fayetteville, AR [Address] Fayetteville, AR Attn: F. Because Enhancement Releases may include minor performance enhancements, Customer is encouraged to periodically upgrade the Motorola Software operating on its System with the most current Enhancement Release (e.g. SmartZone 3.0.1 to SmartZone 3.0.2). Customer may choose not to install a new software release, however, customer acknowledges that by so choosing, it may limit or eliminate the applicability of future releases to its system. G. Because the Software Subscription Program includes Enhancement Releases for only the currently shipping software version and those prior versions that Motorola may be supporting during the term of the Agreement, Customer is encouraged to migrate the Motorola Software operating on its Communications System to the most current Core Release (e.g. SmartZone 2.0.3 to SmartZone 3.0). If Customer's system is not maintained to a currently supported software version, all Core Releases and Enhancement Releases may not be compatible with Customer's existing System. Additional hardware, Motorola Software, and engineered modifications may be required if Customer desires to migrate to a particular Core Release or Enhancement Release. Such additional hardware, Motorola Software and engineering are not included as part of the Software Subscription Program and may be provided pursuant to a separate agreement. If the size and complexity of Customer's System warrants, Motorola may provide consultation services to determine the technological, operational and financial impact of installing a particular Core Release or Enhancement Release on the System, pursuant to a separate agreement. Section 3 FEES AND PAYMENT Attachment A contains the annual Software Subscription Program fees and payment terms. The fees listed are based upon Customer's current Motorola equipment configuration as indicated in Attachment A. Customer must notify Motorola promptly of any change in this configuration and Motorola will calculate revised fees (effective at the beginning of the next subscription year) based on the new configuration. Motorola will refund to Customer any amounts previously paid for Software Subscription Program fees that are reduced due to a new configuration. If the Software Subscription Program fees are increased due to a new configuration, Customer will pay any additional amounts within thirty days after receipt of an invoice from Motorola. Section 4 TERM AND TERMINATION A. The term of this Agreement is indicated in Attachment A and shall terminate at the expiration of that term unless extended by mutual agreement of the parties. B. The Customer may terminate this Agreement at any time prior to the expiration of its term by providing written notice of such termination to Motorola. Such termination will be effective at the next annual anniversary date following Motorola's receipt of the written notice. Motorola Contract No. 00-1 3232/mcd Page 2 Ver. 03/08/01 EXHIBIW - SOFTWARE SUBSCRIPTION AGREET will refund to Customer any pre -paid Software Subscription Program fees for the terminated period. C. The Agreement will automatically terminate if, at its annual anniversary date, the software version in Customer's then current configuration is no longer supported by Motorola or if Motorola discontinues the Software Subscription Program, in which case Motorola will refund to Customer any pre -paid Software Subscription Program fees for the terminated period. Section 5 TAXES Customer is responsible for all taxes due as a result of this Agreement, if any, other than taxes based on Motorola's income; if Customer is a tax-exempt entity, upon execution of this Agreement, Customer must provide Motorola with tax exemption certificates from the appropriate tax authorities. Section 6 EXCLUDED SERVICES The Software Subscription Program does not include repair or replacement of hardware or software defects not corrected by the Enhancement Releases and Core Releases nor does it include repair or replacement of defects resulting from any nonstandard or improper use or conditions or from unauthorized installation of Motorola software. Section 7 OWNERSHIP AND USE OF SOFTWARE All rights and title to Motorola software furnished to Customer under this Agreement remain vested exclusively in Motorola. Customer's use of such Motorola software is subject to the terms of the Motorola software license agreement executed by Customer or, if no such agreement has been executed, Motorola's standard software license terms apply, which will be sent to Customer upon written request. Section 8 DEFAULT Motorola at any time may suspend subscription services or terminate this Agreement if (a) Customer fails to pay any fees within thirty days after such fees are due, (b) Customer fails to correct a breach of this Agreement within thirty days after notice from Motorola of such breach, (c) Customer's right to use Motorola software under a Motorola software license agreement expires or is terminated, or (d) Customer replaces its Motorola communication system with a non - Motorola communication system. Upon such termination, any unpaid Software Subscription Program fees will become immediately due and payable. Section 9 LIMITATION OF LIABILITY MOTOROLA'S TOTAL LIABILITY ARISING FROM THIS AGREEMENT WILL BE LIMITED TO THE AGGREGATE AMOUNT OF SOFTWARE SUBSCRIPTION PROGRAM FEES PAID TO MOTOROLA BY CUSTOMER. IN NO EVENT WILL MOTOROLA BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Section 10 GENERAL A. NOTICES: All notices, consents, and waivers permitted or required under this Agreement will be deemed given upon receipt and must be delivered in writing to the below addresses. Change of address must be in writing to the other party. City of Fayetteville, AR Attn: Contract No. 00-13232/mcd Page 3 Motorola, Inc. Attn: Contracts & Compliance Manager Ver. 03/08/01 EXHIBIW- SOFTWARE SUBSCRIPTION AGREEIWCP'IT 9980 Carroll Canyon Road San Diego, CA 92131 B. FORCE MAJEURE: Motorola will not be liable to Customer for any failure to perform services due to events beyond Motorola's reasonable control including labor disruptions. C. ACTIONS: Customer must bring any action under this Agreement within one year after the cause of action arises. D. WAIVERS: No waiver of a right or remedy of either party will constitute a waiver of another right or remedy of that party. E. ASSIGNMENTS: Customer may not assign any of its rights under this Agreement without Motorola's prior consent. F. ENTIRE AGREEMENT AND AMENDMENT: This Agreement, along with its Attachment A, contains the parties' entire agreement regarding the Software Subscription Program and may be amended only in a writing signed by both parties, except that Motorola may modify this Agreement without joint consent as necessary to comply with applicable laws, rules, and regulations. G. GOVERNING LAW: This Agreement will be governed by the laws of the State of Arkansas CITY OF FAYETTEVILLE, AR (CUSTOMER) MOTOROLA, INC. By: Name: Date: Contract No. 00-13232/mcd Page 4 Ver. 03/08/01 City of Fayetteville, Arkansas Radio System Improvement Project Revised Equipment List February 28, 2001 Item Description Extended Price Fixed Infrastructure Central Site Controller with spare boards $ 65,897.00 Trunked Quantar Repeater Stations, with 3 equipped $ 81,711.00 for Astro Digital operation. Quantar Repeater spare boards $ 8,325.00 Astro Operation Hardware for 3 channels, DIU,s $ 18,935.00 and MTC3600 controller upgrade (Services are not included and the MTC3600 upgrade will not be available until December 2001) Mt Sequoyah Antenna Network $ 33,103.00 UPS Systems, Dispatch and Radio Site $ 28,743.00 Site Lens System Management Terminal $ 21,457.00 Dispatch Control Stations with antenna systems $ 20,950.00 (4 tunked, 6 conventional MCS2000 Model 1) Site Monitoring and Remote Switching System, via $ 61,285.00 Moscad and 900 MHz radio Antenna Replacement for Data Base Station $ 3,090.00 Mt. Robinson site upgrade to Type II Smartnet $ 25,627.00 Dispatch Consoles with spare boards, Freedom $ 194,490.00 call check per operator, less 19" monitors. ( City of Fayetteville is to provide 4 monitors for operator positions and 1 monitor for console server) Channel Banks $ 68,152.00 Watson Console Furniture with Geneva task light $ 70,607.00 C1 Site Grounding Fixed Infrastructure Subtotal Subscriber Equipment : Astro Digital Spectra mobile radio, W5 dash mount Package, 128 mode, SMARTNET software, Astro Digital CAI operation, 35 watt, 3dB antenna. Qty. 47, $ 2,894.00 each Astro Digital Spectra Motorcycle radio, W5 package, 128 mode, SMARTNET software, AstroDigital CAI operation, weather resistant control head, speaker and microphone, antenna, less weather resistant enclosure Qty 2, $ 3,247 each Astro Digital XTS3000 Portable radio, Model 11, 3 watt, Astro Digital CAI operation, SMARTNET software, Antenna, Single Unit Rapid Rate Charger, Leather Swivel Case, Noise Canceling Speaker Microphone, antenna, NiMH ultra high capacity battery Qty. 114, $ 3,247.00 each Spare NiMH ultra high capacity battery for XTS3000 Qty. 114, $ 92.00 each MCS2000 Model II dash mount mobile radio for Fire Dept., 15 watt, 160 mode, Smartnet software, 3 dB gain antenna Qty. 3, $ 2,134.00 each LCS2000 dash mount mobile radio, 90 mode, 15 watt, SMARTNET software, 3 character display, compact microphone, internal 4 watt speaker, 3 dB gain antenna Qty. 117, $ 954.00 each $ 17,627.00 $ 719,999.00 $ 136,018.00 6,494.00 $ 370,158.00 $ 10,488.00 $ 6,402.00 $ 111,618.00 LTS2000 Portable radio, 3 watt, 4x4 keypad, SMARTNET $ 75,004.00 Software, battery, antenna, 90 modes, Single Unit Rapid Rate charger, Leather Swivel Case , battery, antenna (does not include speaker/microphone) Qty. 68, $ 1,103 each. Police Control Station : Astro Digital Spectra mobile radio $ 7,840.00 with control station option, Astro Digital operation, SMARTNET software, power supply, desk microphone, 50' '/a" Superflex line kit with Omni antenna Qty 2, $ 3,920.00 each Public Works Control Stations: LCS2000 Mobile, 90 mode, $ 40,876.00 15 watt, 50' ''/a" Superflex line kit with Omni antenna Qty 22, $ 1,858.00 each Radio Programming supplies, cables, RSS, Smart RIB, $ 847.00 power supply Firecom Radio Interface cables — MCS2000 $ 1,740.00 Qty 6, $ 290 ea. Subscriber Subtotal S 767,485.00 Equipment Total $ 1,487,484.00 Systems Integration Services $ 354,909.00 Includes Engineering Design Services, Installation, Programming, Equipment Removals, Factory Staging, Optimization, Coverage Testing, Training, Type II Upgrades, Project Management, Cutover Planning, System Documentation. System Total $ 1,842,393.00 Customer Upgrade Allowance* $ (182,519.00) Adjusted System Total $ 1,659,874.00 Freight $ 23,996.00 Tax (5.125% + $75) $ 85,143.54 Grand Total $ 1,769,013.54 *This price reduction allowance is being offered to the City of Fayetteville contingent upon the receipt of City council approval and a completed contract agreement between Motorola and the City of Fayetteville by March 23rd, 2001. Motorola shall be permitted to ship the contracted equipment upon contract completion. FAYETTEVILLE, ARKANSAS SECTION 3: SYSTEM DESCRIPTION OMOTOROLA 3. SYSTEM DESCRIPTION 3.1 PROPOSED NEW SYSTEM The proposed City of Fayetteville Communication System will be an 800 MHz, single site, seven (7) channel Trunked SmartNet Radio System. The new system at the Mount Sequoyah Site will contain seven (7) QUANTAR 100W repeaters, one (1) Prime MTC 3600 Single Site Controller with back-up site switching capability to the upgraded infrastructure at the Mount Robinson Site. In addition, the new system will include four (4) CENTRACOM Gold Series Elite Consoles and a Central Electronics Bank (CEB) necessary to interface the operator positions to the RF equipment at the CDC Dispatch Center. Listed below are the seven frequencies that will be utilized in the new Trunked System. 860.2375 MHz 815. 2375 MHz 859. 2375 MHz 814. 2375 MHz 858. 2375 MHz 813. 2375 MHz 857. 2375 MHz 812. 2375 MHz 856. 2375 MHz 811. 2375 MHz 854. 9625 MHz' 809. 9625 MHz' 854. 2125 MHz 809. 2125 MHz Due to the frequency limitations of waveguide combiners, a 250kHz minimum channel separation is required. Since the channel isolation between the proposed seventh frequency 854.9625 and the mobile data frequency of 854.9875 is 25kHz, these two frequencies cannot be used in the same combiner. Motorola recommends combining the seven listed frequencies in the new 10 -channel combiner, and continue to use the existing mobile data base station on a separate duplexed antenna and line at the Mount Sequoyah Water Tower independent of the Trunked Radio system. As an alternative option Motorola recommends the City of Fayetteville apply for a new frequency in the 851-869 frequency range separated atleast 250KHz from an existing frequency. When selecting an alternative available frequency also note that the receive preselector for this system has a 10MHz passband. With this in mind the transmit minimum frequency cannot be lower than 850.2375MHz and the maximum Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILLE, AaNSAS • frequency cannot exceed 864.2125MHz. Motorola will provide assistance in selecting a proper frequency if needed. 3.2 EQUIPMENT LOCATIONS The following is a breakdown of system components at each site: 3.2.1 Mount Sequoyah Water Tower Site The Water Tower Motorola will be responsible to confirm that the existing 100ft Water Tower located at Lat: 36 03 47N Long: 94 08 37W at the Mount Sequoyah location will support proper antenna loading with placement of: w Two (2) 800-880 MHz Omni Antenna is One (1) 160' run of 1-1/4 inch LDF Transmission Line us One (1) 160' run of 7/8 inch LDF Receive Line ns One (1) Receive Tower Top Pre -Amp m One (1) 160' run of 1/2 inch LDF Test Port Line The Water Tower Equipment Shelter The City of Fayetteville has elected to purchase their own equipment shelter at the Mount Sequoyah Water Tower location. The City of Fayetteville will be responsible to confirm that the construction of the new equipment shelter complies with Motorola R56 standards. Motorola recommended requirements for the equipment shelter are as follows, however the actual size may vary. us Minimum Shelter Size: 10X12X9 m Power: 200A Breaker Panel with electrical entrance disconnect m UPS: 20 Circuit Sub Panel m Cooling: (2) Marvair AVP30ACA04N HVAC units with 5KW Heat Strips m Fan: 12" Exhaust Fan tm Lighting: (6) 80W 4ft two bulb fluorescent lights tm Receptacles: (8) 20 -Amp duplex wall mounted m Alarm Contacts: (2) Door Alarm Contact, (1) Temperature Alarm, (1) AC Power Failure Alarm Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA a SECTION_ SYSTEM DESCRIPTION m Cable Tray or other suitable Tower -to -Building Cable trough: (1) 50'long 12"wide cable tray m Fire Extinguishers: R-56 compliant extinguishing system Motorola will provide the necessary equipment for a compliant R56 grounding system including an underground Halo Ring. The Water Tower Existing Equipment Shelter Generator Based on the loading requirements of the new Trunked infrastructure at the Mount Sequoyah location, it has been determined that the current Kohler Model 20kW generator will not meet the requirements for power back-up of the proposed seven (7) channel system. The recommended generator size for the proposed seven (7) channel system is 40kW. The City of Fayetteville will purchase a 40KW generator and will be responsible for the installation and wiring of the new 40kW generator. New Infrastructure Site Equipment Motorola will provide the following equipment to be installed at the new 10x12x9ft equipment shelter that will be located at the Mount Sequoyah location: m One (1) MTC3600 Central Controller m One (1) Paradyne S/A Modems for prime dial -up SMT m Seven (7) 100 Watt QUANTAR Repeaters m One (1) Premisys Channel Bank consisting of: ♦ (2) Eight -port SRU Data Card ♦ (2) 4-W Eight -port E&M Card ♦ (1) CPU Card ♦ (1) Redundant CPU Card ♦ (1) Eight TI/El Interface Card ♦ (1) Dual Wan card with CSU plug-in modules ♦ (1) Redundant Wan with relays and CSU plug-in modules ♦ (1) 120V AC Power Supply Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILLE, AatNSAS • m One (1) Transtector 8- Outlet Surge Suppressor New Trunked Antenna System Site Equipment Transmit Antenna System m One (1) 800 MHz Omni Pattern Celwave Transmit Antenna m One (1) 10 -channel Combiner m One (1) Reflected Power Alarm m One (1) 160' of 11/4" LDF Transmission Line w Associated Jumpers, Connectors and Lightning Protection Equipment Receive Antenna System m One (1) 800 MHz Omni Pattern Celwave Receive Antenna m One (1) Twelve -port Receiver Multicoupler/Tower Top Preamplifier m One (1) Back-up Power Supply for TTA m One (1) 10MHz Preselector m One (1) 160' of 7/8" Receive Transmission Line m One (1) 160' of 1/2" Test Line m Associated Jumpers, Connectors and Lightning Protection Equipment MOSCAD Alarm & Site Switching System consisting of: m One (1) MOSCAD Remote Terminal Unit with Integrated DARCOM 9000 RF Radio m One (1) 60DI — Digital Input Module w One (1) 8DO - Digital Output Module m One (1) DARCOM Antenna System m One (1) AC Power System Mount Sequoyah Equipment Shelter UPS m One (1) 7.5KVA UPS Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 4 O MOTOROLA • SECTION& SYSTEM DESCRIPTION Existing Mobile Data System Site Equipment There is currently one (1) Mobile Data Base Station located in an existing building at the Mount Sequoyah location. Motorola will relocate the existing MDBS to the new equipment shelter, remove the existing DBS antenna and lines, and will install a new antenna and transmisson line. m One (1) 800 MHz Omni Pattern Celwave Antenna a One (1) 160' of 7/8" Transmission Line tcs Associated Jumpers, Connectors and Lightning Protection Equipment 3.2.2 CDC Dispatch New Dispatch Equipment Motorola will provide the following equipment at the existing dispatch center, located at the CDC Dispatch: Consoles us Four (4) CENTRACOM Gold Series Elite Consoles each consisting of: ♦ (2) Headsetjacks ♦ (1) Dual footswitch ♦ (2) Enclosed speakers ♦ (6) Operator manuals t One (1) CENTRACOM Gold Elite Server uu One(1)Twelve-port hub and cables for the Elite LAN ar Five (5) 1250VA Uninterrupted Power Supplies (UPS) a Four (4) Freedom Call Check Multi -Channel Playback Positions C Eight (8) Freedom Call Check Channel Licenses Central Electronics Bank (CEB) m Five (5) Card Cage with battery back-up consisting of: ♦ (13) Conventional Base Interface Modules (two spare) ♦ (1) Conventional BIM for VHF repeater patch ♦ (7) Trunked Base Interface Modules Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 5 CITY OF FAYETTEVILLE, A'NSAS • ♦ (1) Phone Interface ♦ (3) Trunked Input/Output Interface Modules ♦ (1) One Twelve Track Logging Interface ♦ (4) Trunked Operator Interface Modules ♦ (I) WWVB Interface Module a One (1) WWVB NetClock with Antenna System Premisys Channel Bank a One (1) Premisys Channel Bank consisting of: ♦ (2) Eight -port SRU Data Card ♦ (2) 4-W Eight -port E&M Card ♦ (1) CPU Card ♦ (1) Redundant CPU Card ♦ (1) Eight TI/El Interface Card ♦ (1) Dual Wan card with CSU plug-in modules ♦ (1) Redundant Wan with relays and CSU plug-in modules ♦ (1) 120V AC Power Supply SITE LENS m One (1) Hewlett Packard 350MHz 128 RAM 4.3GB PC m One (1) 17" Monitor m One (1) Hewlett Packard Desk Jet Printer a Four (4) 50' R232 cables for SMT and RF connections a Two (2) Radio Interface Module (RIM II) a Two (2) MCS2000 Mobile Radio a Two (2) 800 MHz Omni antenna a Two (2) 50 -foot 3/8 inch LDF transmissions lines for SiteLens RF modems a Associated Jumpers, Connectors and Lightning Protection Equipment a One (1) 1250VA Uninterrupted Power Supply (UPS) Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 6 O MOTOROLA . SECTION& SYSTEM DESCRIPTION Mount Robinson Control Stations m Four (4) MCS 2000 Back -Up Trunked Control Stations m One (1) Astro Spectra Control Station for PD (Detective Division) m One (1) Astro Spectra Control Station for PD at Mall location m Six (6) Omni Antenna m Six (6) 50 -foot 3/8 inch LDF transmissions lines m Associated Jumpers, Connectors and Lightning Protection Equipment Conventional Control Stations in Six (6) MCS 2000 Control Stations m One (1) 800 MHz Omni Antenna m Two (2) UHF Antenna m Three (3) VHF Antenna m Six (6) 50 -foot 1/4 inch LDF transmissions lines in Associated Jumpers, Connectors and Lightning Protection Equipment MOSCAD Alarm & Site Switching System consisting of: in One (1) MOSCAD Remote Terminal Unit with Integrated DARCOM 9000 RF Radio in One (1) 60DI — Digital Input Module m One (1) 8DO - Digital Output Module m One (1) DARCOM 9000 FM2+ Warm Switch Over Master Radio m One (1) DARCOM Antenna System in One (1) AC Power System CDC Equipment Room UPS in One (1) 7.5KVA UPS Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 7 CITY OF FAYETTEVILLE, At NSAS • Existing Dispatch Equipment CEB The Motorola will provide the necessary interfaces for reuse of the City of Fayetteville's existing logging recorder, however the City of Fayetteville will be responsible for the existing logging equipment that will be reused. Motorola will reuse the existing Freedom telecom/recorder module to support the Freedom Call Check operation. m One (1) Freedom Dictaphone and recording equipment City Provided equipment The City of Fayetteville will provide the following equipment at the CDC Dispatch: m Four (4) 19" Monitors for the Operator positions ui One (1) 19" Monitor for the Elite Server 3.2.3 Mount Robinson The existing 21 -channel Type I 6809 Controller at the Mount Robinson site will go through a series of upgrades during the implementation of this proposal. As part of the System Cut -Over plan, the 6809 Controller will be upgraded to Hybrid operation to support both Type I and Type II subscribers during the subscriber upgrade phase. Once all subscribers are upgraded and site switching occurs to Mount Sequoyah, the Mount Robinson Site will be taken off line and the one (1) 6809 Controller and five (5) Micor repeaters will be upgraded to Type II capability. Parts associated with this upgrade include: 6809 Hardware and Firmware w TIB Card m RIB Card in CSC Hardware in RSC Hardware 6809 Firmware m CSC Firmware Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA . SECTION& SYSTEM DESCRIPTION us TSC Firmware us Controller Codeplug Five (5) Micor Hardware Upgrades m Trunked Controller Modules us Connect Tone Decoders Mount Robinson will contain MOSCAD equipment to complete the back-up site switching capability requested: MOSCAD Site Switching System consisting of: m One (1) MOSCAD Remote Terminal Unit with Integrated DARCOM 9000 RF Radio us One (1) 60D1— Digital Input Module m One (1) 8DO - Digital Output Module w One (1) DARCOM Antenna System us One (1) AC Power System 3.3 SYSTEM INTERCONNECTION Mount Sequoyah The Trunked Infrastructure will be located at the Mount Sequoyah Radio Site. Motorola will use one (1) Ti circuit to complete the link for CDC site connectivity to Mount Sequoyah. The City of Fayetteville will be responsible for the procurement of the Ti circuits This circuit will carry seven (7) 4-W dedicated audio circuits between Trunked repeaters and (3) dedicated data circuits for ASTRO Channels to the CEB. For redundancy, Motorola recommends the City of Fayetteville provide one (1) additional Ti circuit with an alternate path routing. In the case that one TI circuit experiences an outage, the System Interconnection Link will be manually switched to the secondary Ti circuit. Digital Channel Banks will be provided at the CDC and Mount Sequoyah sites with the appropriate voice and data cards to accommodate the necessary Site Link. A System Management Terminal (SMT) data link for Site Lens will also go through the TI link via an SRU card in the channel bank. In order to facilitate a dial -up SMT option at the Mount Sequoyah Site, (1) Dial -Up Line will be required for the Prime Controller and must be provided by the City of Fayetteville at the Mount Sequoyah Radio Site. Use or disclosure of ibis proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILLE, A - NSAS • The MOSCAD Alarm Monitoring Data will be transmitted through one (1) port on a SRU card in the digital channel bank. In order to facilitate a dial -up MOSCAD option for remote monitoring, (1) Dial -Up Line will be required and must be provided by the City of Fayetteville at the CDC Dispatch Site. Mount Robinson Two V.34 leased line modems have been included to complete the link between Mount Robinson MOSCAD RTU and the MOSCAD RTU located at the CDC Dispatch. Alarm monitoring of major/minor controller, temperature, door, AC power dry contact closures will be preformed at Mount Robison from the supervisory console position at the CDC Dispatch. The City of Fayetteville will be responsible to provide the leased telephone line and any dry contact closure equipment at the Mount Robinson required to perform this operation. In order to facilitate the site link to Mount Robinson one (1) leased phone line is required and must be provided by the City of Fayetteville. Motorola requires using a 3002 line with C2 and D conditioning for this connection. Preliminary Cutover Plan The following is a narrative of a preliminary cutover plan for the implementation of the City of Fayetteville Trunked System. The goal of any cutover plan is to minimize the service outage to the existing user base and to expedite the implementation of the overall system. The final cutover plan will be mutually agreed upon by the City and Motorola. The final cutover plan will be developed during the Detailed Design Review (DDR) and will become a part of the Detailed Design Document (DDD). It is suggested that the Trunked System be procured and staged at Motorola's Customer Center for Systems Integration (CCSI). At CCSI the system can be staged, integrated and tested as a working system. All interconnecting cables will be made and cut to length for use in the field to provide for a custom installation. Once staging is complete, the system will be shipped to the field for installation and optimization. Installation, implementation and equipment optimization at the Mount Sequoyah Site and the CDC Dispatch Site will be done while the City of Fayetteville continues to operate on their existing system. It will be necessary to migrate all users to the new Trunked System. All Type I only Subscribers will not function on the new Trunked System. Any Type II capable Subscribers with Type I only talkgroups in their Fleetmap, must be reprogrammed with a Type II personality. To minimize downtime, it may be feasible to program Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 10 O MOTOROLA • SECTION- SYSTEM DESCRIPTION affected Type II capable Subscribers with a Type II personality in advance, provided that sufficient capacity is available in the radios. If sufficient capacity is not available, the affected Subscribers will experience some disruptions in service once the site switch occurs. Motorola will develop Fleetmapping Templates with a Type II personality and reprogram subscribers that will make the migration to the new Trunked System. While this is taking place, Motorola will install and optimize the new Trunked system at the Mount Sequoyah Site. Once the new Trunked infrastructure at Mount Sequoyah is fully operational, it will be left powered on in a receive only mode. Two existing CentraCom Series II Consoles will be relocated to a temporary dispatch area in the CDC. Once this is done, dispatch furniture and console upgrades to Gold Elite will take place. When all four new Elite Operator Positions are fully functional, all modifications to the dispatch area are complete, and a TI link is established to Mount Sequoyah, site transition will take place. The existing System will be powered down and the new Trunked System will be fully activated and optimized at the System level. At this point, all Type I only Subscribers will no longer function on The City of Fayetteville's Communications System. Any Type II capable Subscribers with Type I only talkgroups in their Fleetmap that were not capable of holding the Type II personality must be reprogrammed with Type II only talkgroups. System Upgrades for making the existing Mount Robinson controller Type II compatible will now take place. Once all modifications to the existing controller are performed it will be left on in a receive -only, Hot -Standby configuration. 3.4 ADDITIONAL HARDWARE INCLUDED 3.4.1 Spares Motorola is including recommended spare hardware as requested in the RFP. The cost included is for hardware only. It does not include pricing for installation or optimization. A brief description of these options are listed below: m MTC3600 Controller Spares o 100W QUANTAR Repeater Spares m Elite Console & CEB Spares Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 11 CITY OF FAYETTEVILLE, AaNSAS • 3.5 ALARM MONITORING SYSTEM 3.5.1 Major Components Motorola will provide a MOSCAD Alarm Monitoring System to monitor site parameters and alarms indicated in this RFP for Mount Sequoyah. The major components will be: w MOSCAD Remote Terminal Unit (RTU) located at the CDC Dispatch Site rs MOSCAD Remote Terminal Unit (RTU) located at the Mount Sequoyah Tower Site m MOSCAD Remote Terminal Unit (RTU) located at the Mount Robinson Tower Site The MOSCAD terminals are microprocessor based data collection and processing units used in SCADA systems. The Mount Sequoyah RTU collects local site alarms and will forward those to the CDC Dispatch Site RTU, which will then make control decisions based on status conditions and values. MOSCAD terminals are equipped with a dual power supply, battery, CPU module and space for five input/output modules. The CPU module contains the microprocessor and associated RAM/ROM to control the connected input/output modules The input/output modules provide digital input and output modules for on -site inputs and outputs. Motorola is providing 60DI modules as accessories for the MOSCAD terminals in order to expand the alarm capabilities of MOSCAD as required in this RFP. A sixty Digital Input Module (60D1) will be included at the Mount Sequoyah Site, Mount Robinson Site, and at the CDC Dispatch Site. This device is modular and allows easy expansion as system needs change. This module permits up to sixty dry - contact status inputs from switches or relays in on -site equipment to be connected to the MOSCAD terminal. Examples include site or equipment failure and alarms, controller alarms and equipment malfunction alarms. MOSCAD incorporates self -diagnostic software routines to help personnel identify and correct operational problems. Motorola is providing one dial -up modem at the CDC Dispatch Site RTU and one copy of the Toolbox Software. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 12 O MOTOROLA • SECTION 10 SYSTEM DESCRIPTION 3.5.2 Alarms Monitored Mount Sequoyah The alarms monitored and the method of such is described below: a QUANTAR low forward power and station major alarms will be monitored by a dry contact closures on the repeater a RF Power Sensor Alarms will be installed on the output of the combiner in order to monitor high reflected power and low forward power out of the combiner a A form 'C' alarm contact panel to monitor the UPS a MTC3600 Controller will be monitored through dry contact closures a The Tower Top Preamplifier shall be monitored by dry contact closures inside the Multicoupler display panel. a Environmental Alarms will be monitored through dry contact closures. Mount Robinson a Major/Minor Controller Alarms in AC Power Alarm in Environemtal Alarms: temperature, and door The City of Fayetteville will provide the necessary dry contact closures to facilitate these alarms at Mount Robinson. 3.6 SITE SWITCHING 3.6.1 Introduction The City of Fayetteville's new Trunked Radio Communications System incorporates a Prime site at the Mount Sequoyah, and a Backup site at Mount Robinson. The Prime site infrastructure is a seven (7) channel Trunking SmartNet system. This site will utilize one (1) MTC3600 SmartNet Trunking controller with a wireline console interface. There are four (4) possible control channels. The Backup site infrastructure is a five (5) channel Trunking SmartNet system that will utilize an upgraded 6809 Central Controller that is linked to the console via RF control stations. Dispatchers Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 13 CITY OF FAYETTEVILLE, AVNSAS . will access the backup site via control stations at the CDC Dispatch Site as they currently do today. At the Mount Sequoyah site, the MOSCAD system will monitor major alarms from the Prime site controller and decide which site controller is active and which is idle. 3.6.2 Backup Site Switching MOSCAD Programmable Logic Controllers are located at the Prime and Backup sites and are used to monitor the conditions of all systems and perform the logic to automatically or manually switch all operations to the Backup site. The MOSCAD units communicate via a MAS 928Mhz RF link. A site switch from the Prime to the Backup site can occur in two ways. 1. Manually, from the Supervisory Dispatch Console SITE SWITCH window. 2. Automatically, when the Prime site has been in Failsoft for seven (7) seconds, and the Backup site is not in Failsoft. Once the Backup site is operational, switching to the Prime site must be done manually from the dispatch console SITE SWITCH window or from the Reset button in the Prime site MOSCAD enclosure. Neither Switching nor Resetting may be performed from the Backup site. A more detailed site switching plan and procedure will be formulated with the City of Fayetteville during the Detailed Design Review. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 14 O MOTOROLA • FAYETTEVILLE, ARKANSAS SECTION 4: ACCEPTANCE TEST PLAN OMOTOROLA 4. ACCEPTANCE TEST PLAN 4.1 ACCEPTANCE TEST PLAN The first phase of the acceptance will take place with the fixed end equipment at the Customer Center for Systems Integration (CCSI). This will include a detailed Functional Acceptance Test Plan (FATP) of all functions of the system fixed end as well as how each piece of the equipment works within the system. The second phase of the acceptance will take place at The City of Fayetteville following the equipment installation. 4.1.1 Functional Acceptance Test Plans (Preliminary) The Functional Acceptance Test Plans (FATP) are executed at the completion of the installation, and at certain levels of implementation of the City of Fayetteville's 800 MHz Analog Trunked Single Site SmartNet System. These FATPs specify the standards and tests to which Motorola will adhere. It is anticipated that an authorized representative of The City of Fayetteville will be present during the field testing period to witness each of the acceptance action items. The attached list is only a representative list of tests. The final Functional Acceptance Plan will be defined at the Detailed Design Review. The tests are broken into these groups: 1. Trunking 2. Fallback Modes of Operation 3. Repeaters 4. Dispatch Consoles 5. The Acceptance Tests Reference sheets specify when each test will be done: 6. During manufacture 7. During staging, 8. Or in the field. Many of the tests are performed both during staging and in the field. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILLE, A&NSAS • The failure of one test will not necessarily require that the entire ATP be run again. In the event of a test failure, Motorola will determine the cause of the failure, make the required corrections, and that particular test will be run again. Sample tests provided include: SMARTNET System Management Controller Features, SMARTNET Central Controller, CENTRACOM Elite Console, Tower Top Preamp Baseline Testing Procedure. 4.2 ACCEPTANCE TESTS REFERENCE SHEETS Table 1: Trunking N/A YES YES Talkgroup Call Multigroup Call N/A NO YES Busy Queuing And Callback N/A % YES YES Private Conversation Call N/A ` YES YES Call Alert Page N/A YES YES Emergency Call/Alarm N/A YES YES Automatic Retry N/A YES YES .a-.. ..➢__ ......:...T...4�M4MRMM.'+.N�... Y.��.A.�.P.. i... �..n.YM._•_A•.... Continuous Assignment Updating N/A p YES YES _. ___._ k 4_yXv'ilLn Y S r'SW �S-n YN••:.iiti�'.yJa. I .... 1 . EMultiple Priority Levels: 10 Individual Priority Levels N/A YES YES 'Recent User Priority N/A YES YES Indicator Tone Summary N/A NO YES Base Station Identification N/A NO YES Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 2 I SECTION 4 -CCEPTANCE TEST PLAN Table 2: Fallback Modes of Operation . .. .n.. >......,m*.'.y..nap.�i.rw.P,wt.c.s. .. v . A V Test Feature Mfg Stage Field r- .,.> ter ... ,. .,,..... :... .. System Failsoft N/A YES YES .............. Failure of a Single Channel N/A YES YES Receive Interference Shutdown N/A YES YES Transmitter Low Power Shutdown N/A YES YES Table 3: Repeaters Test Feature Mfg Stage Field Receiver Frequency *YES NO YES Receiver Sensitivity YES NO YES Receiver 12 dB SINAD Sensitivity *YES NO YES Transmit Power Output *YES NO YES Transmit Frequency *YES NO YES -- Transmit Deviation 'YES NO YES xr.V4..Hla «w. uf: w rt Sx 4ti,6.. , , , a.' .. Table 4: Dispatch Consoles Test Feature Mfg Stage Field Trunked Talkgroup Selection and Call N/A NO YES Private Call N/A NO YES Supervisory Control N/A NO YES Busy Indication N/A NO YES Console Priority N/A NO YES PTT Unit ID Display 8' N/A NO YES .u4.�'.M1®4'.•Nn.J.'4L'•.w-.MNY M'. ._.P•... 3. • =Emergency Alarm Display/Processing N/A NO YES ♦ . . P ............ IS. .. :' Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILLE, A�%NSAS • Test Feature Mfg Stage Field Multigroup Call N/A NO YES Multi -Select N/A NO YES Patch N/A NO YES Call Alert N/A NO YES Trunked Talkgroup to Conventional Patch N/A NO YES 4.2.1 Combiner and Multicoupler Functional Acceptance for the new ten channel Combiner and Multicoupler/Tower Top Preamp will take place at the fixed end equipment at the Customer Center for Systems Integration (CCSI). This will include a detailed Functional Acceptance Test Plan (FATP) of all functions of the equipment. The second phase of acceptance will take place at the City of Fayetteville following the equipment installation. 4.2.2 Site Lens A Site Lens acceptance test will be performed at the CCSI and repeated upon completion of field installation. Motorola and The City of Fayetteville will create the detailed Site Lens ATP in a joint effort and mutual agreement. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 4 O MOTOROLA . SECTION 4 ACCEPTANCE TEST PLAN 4.3 TEST OUTLINES The following are representative of some of the tests that will be performed by Motorola. 4.3.1 SMARTNETTM System Management 4.3.1.1 Controller Features Controller System Management Functions include operations required to set-up and maintain Subscriber Access Control and Authorization databases, perform interconnect billing, control timeout parameters, support dial -in capability, and produce printouts of real-time diagnostics in a format that is easy to comprehend. The system management software enables the user to perform various functions, including equipment and status alarm reporting, adjustment of the system timing parameters, and channel activity status reporting Table 5: Feature Confirmation Checklist: 1 'System Authorization and cAccess to and usage of system management .Password Protection ;functions is controlled :Password Protection is provided. 2 3Talkgroup Affiliation. jTalkgroup Affiliation database maintenance is 1provided. I_ w,... 1w ti 6 -iY 6 MM.a..;. Y ..K LW .a'r 3 !Channel and Group of Channel database maintenance is provided. Channels enabling, €disabling, and status checking. 4 'System Diagnostics and JError Reporting control is provided. iError Reporting. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILLE, A %NSAS • 5 Emergency Call Handling Emergency Call priority can be modified. ,parameters. Emergency Call resources can be established and 4reserved. 6 iMultigroup Call Handling. !Multigroup Call channel assignment is provided. System Time-out 7 Parameters. Parameter database maintenance is provided. ;Subscriber Access 8 JControl: Individual Subscriber ,activation, customization, and deactivation. tlndividual Subscriber attributes can be assigned. 'Talkgroup activation, customization, and deactivation. Talkgroup attributes can be assigned. Site Monitoring and System manager can reset or view major/minor 9 jStatus. ialarms. 4.3.2 SMARTNET Central Controller Tests 4.3.2.1 Continuous Assignment Updating When a talkgroup is assigned a voice channel, the controller continues to transmit the channel assignment for as long as the talkgroup is using the channel. Radios coming into use on the system are automatically sent to conversations in progress involving their selected talkgroups. Provide Continuous Assignment Updating m Turn off one radio in talkgroup A (TG A). w Initiate a talkgroup call using another radio in TG A. in While the talkgroup call is in progress, turn on the radio that was previously shut off m Radio is brought back into service and joins the talkgroup call already in progress Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA . SECTION 4 '.CCEPTANCE TEST PLAN 4.3.2.2 Recent User Priority Recent User Priority assures that during system busy periods, users needing to re- initiate a previous conversation are placed ahead of talkgroups in a queue at the same priority level. This helps to preserve communications continuity, by minimizing wait times between questions and answers on very busy systems. Provide Recent User Priority in Verify radios and channel/talkgroup are set to the same priority level in Disable all channels except for one control channel and one voice channel a Depress and hold the push -to -talk (PTT) switch on radio 1 in talkgroup A (TG A) in TG A is assigned the last available voice channel n7 Momentarily depress the PTT switch on a radio 2 in TG B in Radio 2 receives a busy tone m Momentarily depress the PTT switch on a radio 3 in TG C in Radio 3 receives a busy tone it Release the PTT switch on the TG A radio 1 in As soon as radio 2 in TG B receives its callback tone, depress and hold its PTT switch in Within 2 seconds of TG B radio 2 callback, rekey the TG A radio m Radio 1 in TG A receives a busy tone in Release the PTT switch on the TG A radio I in Radio I is placed in busy queue with recent user priority status is Release the PTT switch on the TG B radio 2 in TG A radio receives callback tone before the radio in TG C Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILLE, A_-_NSAS • 4.3.2.3 Receiver Interference Shutdown Receiver interference occurs when a repeater receives an unauthorized signal. This can be caused by an uncovering signal from a non -system related source. In order to prevent a disruption of communications, the central controller will remove the affected channel from the trunked system selection or assignment process when it detects an undesired carrier for longer than the specified time-out period. Once the interfering carrier disappears, the channel is returned to service within approximately 5 minutes. Provide Receiver Interference Shutdown w Using a service monitor, transmit a 1 kHz tone at the receive frequency of any repeater station zJ After the programmable threshold has been exceeded the Central controller removes the channel from the selection or assignment process m Remove the interfering signal w Channel is returned to service within five minutes Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA • SECTION 4 CCEPTANCE TEST PLAN 4.3.2.4 Transmitter Power Failure Shutdown The central controller can detect a loss or decrease in transmitter output power. If the output of one of the repeaters drops below a threshold level (half rated power), the central controller will not assign that channel. The central controller can also disable a channel that is detected to have an excess of reverse power. Provide Transmitter Power Failure Shutdown to Remove the transmitter (TX) cable from any channel which is in the current a channel rotation for the trunked system a Key up a repeater by initiating a talkgroup call on the channel m Controller recognizes the excessive VSWR of the station and disables that channel a Reconnect the TX cable to the station under test a Repeater is tested by the controller and restored to service in approximately five minutes 4.3.2.5 Backup Control Channels Any one of the first four channels on a trunked radio system is eligible for assignment as a control channel. In the event that the assigned control channel fails, the central controller automatically selects one of the other eligible channels as the active control channel. Provide Backup Control Channels m Force channel one to be the current control channel a Disable channel one from the front panel of the central controller a Central controller indicates channel two is the current control channel in Disable channel two from the front panel of the central controller a Channel three becomes the current control channel m Disable channel three from the front panel of the central controller a Channel four becomes the current control channel Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILLE, A0NSAs • 4.3.2.6 Base Station Identification The system call sign is automatically transmitted via International Morse Code once every 30 minutes in compliance with FCC regulations. This message is sent in Morse Code at 17 words per minute using 900 Hz tone modulation. Provide Base Station Identification n Set up a service monitor to monitor the lowest available transmit frequency in the system m Within 30 minutes, a series of 900 Hz tones are heard. 4.3.2.7 Example Acceptance Test Plan Approval Form (Central Controller) The signatures below indicate that Motorola has successfully completed the Acceptance Tests for the Central Controller as described herein and that The City of Fayetteville representative affirms that the SMARTNET Central Controller is fully operational and accepted. City of Fayetteville By: Name: Title: Date: Motorola, Inc. By: Name: Title: Date: Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 10 - SECTION 4 'ACCEPTANCE TEST PLAN 4.3.3 CENTRACOM Elite Console The System Acceptance Test Plan is designed to provide The City of Fayetteville with the maximum confidence in their communications system integrity without causing undue burden and cost. The purpose of this plan is to demonstrate to The City of Fayetteville that the CENTRACOM Elite system meets the operational specifications Typical Elite Console Operating Screens GENERAL EW EMERGENCY /� / KEYPAD /�5 /— CQv50lEu ccfA n€MJ Genf/ XLBAR FQCERS TABS RAao 1/ RE SC ms 4onfiguration Edit Eeatures hone tie ?� 5 1iOiJti 1P2,00 pm �...:wrororro�qq.gM:Iii , � f:o r3Pamh 2s ,Prtch3 .® W.(tM5_ ,Pahl 4 it21�� y,,. .J} 1.�tivFrt Figure 1: Typical Resource Screen Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA \ Wa61 FQ R 11 CITY of FAYETTEVILLE, A1NSAS • 'j tZi4 Emeg Ca E,magencg_. 1234 1P34 i LL", L•1.. e..' Figure 2: Typical Expanded Resource Elite Console Button Definitions Instant Transmit - at Resource Emergency Acknowledge Close Condensed Resource Expand Condensed Resource s Hang-up Telephone Line Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary r—..n�....r'IVLWAXXI OMOTOROLA 12 • SECTION 4 *CCEPTANCE TEST PLAN Voice Selective Call -ptlt .YFVLV4N� ..r .. .• M v1. .._. [Ca Alert ..�- Multi -Select Edit VAN Multi -Select Transmit r•,� Patch Edit Telephone in On -hook State Telephone in Off -hook State . '...•_._ . rte...• Phone to Radio for Patching Radio to Phone for Patching II__ ® 6 Transmit Indicator • Transmit Busy (another operator is transmitting) Call Receiving . a Alert Tones Main Active Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 13 CITY OF FAYETTEVILLE, A - NSAS . Mrt��Ta_.w?.11T'-.p �'.L^.�PT�JV M.NIK. ... ..1 nu. .1 v. .. Standby/Alternative Active (Volume Bar Mya.lY 'tL'l. .a 1114-:- [ . ... Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 14 O MOTOROLA • SECTION 4 __ CCEPTANCE TEST PLAN 4.3.4 Functionality Tests 4.3.4.1 Logical Channel Call DESCRIPTION A channel is selected by placing the mouse cursor over the RESOURCE WINDOW choose area and depressing the Choose mouse Key. When selected, the background of the RESOURCE WINDOW for the channel will become brighter. Depressing the General Transmit button initiates the channel call. 2. Setup One Elite console operator position and two radios are required to perform this test. Channel#1 Radio A Radio B TEST Step 1. Select the folder that houses the Resource Window by clicking the folder name once. Step 2. Select one of the Resource windows by moving the cursor over the Resource Window's name and clicking the Choose button (left mouse button). As the Resource Window is selected, the background will become brighter. Step 3. Select all of the other Resource Windows, one at a time. Step 4. Verify that as each Resource Window is selected, its background becomes brighter. Step 5. Verify that the selection of a new Resource Window will de -select the last Resource Window. Step 7. Depress the General Transmit button / Footswitch to initiate the channel call. Step 8. Verify that subscriber units monitoring the appropriate channel receive and can respond to the channel call. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 15 CITY OF FAYETTEVILLE, AI&NSAS • 4.3.4.2 Emergency Priority DESCRIPTION When an Emergency Alarm is initiated form a radio unit, the Emergency call will have higher priority and override the current radio user 2. Setup One Elite console operator position and two radios are required to perform this test Channel#1 Radio A Radio B 3. TEST Step 1. Initiate a normal voice call at channel #1. Step 2. Observe that console can receive Radio B's audio. Step 3. While Radio B still keying, initiate an Emergency Call in channel #1 from Radio A. Step 4. Verify that the Radio A audio can be heard at the console instead of Radio B's audio. Step 5. Reset the Emergency alarm by selecting the KNOCKDOWN BUTTON at the Elite console. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA Er • SECTION 4 —_CCEPTANCE TEST PLAN 4.3.4.3 Emergency Alarm Display DESCRIPTION When an Emergency Alarm is received at the ELITE console the following occurs: A continuous Emergency Alarm tone sounds in the select speaker for each Emergency Alarm. If the Emergency Alarm occurs on a channel located in an opened folder, the border of the Resource window will flash with the color RED. The Emergency subscriber ID will display in the stack line with the color red. If the Emergency alarm occurs at another folder of the ELITE display, a red cross icon will flash in the folder tag. In addition, the text "Emer Alarm" in normal color will appear in the General Status Line in the Resource window. Also the Activity log will display the text "Emerg Alarm" or "Emerg Call" in red color. 2. Setup One Elite console operator position and one radio is required to perform this test Channel #1 Radio A 3. TEST Step 1. Open a Channel RESOURCE WINDOW in a selected folder of any ELITE position. Step 2. Initiate an Emergency in channel #1 from a Radio A programmed with Emergency function. When the emergency call is received at the console, the Emergency Alarm tone will sound and the Emergency status RESOURCE WINDOW of channel #1 surrounded by red border will flash. Step 3. The Activity log will display the text "Emerg Alarm" Step 4. The Emergency window, upon pressing the Emergency button, has commands shown as follows: ♦ ACKNOWLEDGE BUTTON: will turn off the Emergency Alarm at all operator positions. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 17 CITY OF FAYETTEVILLE, AaNSAS - ♦ KNOCKDOWN BUTTON: removes any indication of Emergency Alarms at all operator positions. CLOSE BUTTON: removes this window without affecting the status of the Emergency Alarm. Step 5. Reset the emergency from Radio A by pressing the emergency button until a long beep tone is heard. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 18 8 MOTOROLA SECTION 4 ACCEPTANCE TEST PLAN 4.3.4.4 Emergency Call Acknowledge I Reset / Alert Tone DESCRIPTION When an Emergency Alarm is received at the ELITE console, the following occurs: II A continuous Emergency Alarm tone sounds in the select speaker for each Emergency Alarm. If the Emergency Alarm occurs on a channel located in an opened folder, the border of the Resource window will flash with the color RED. The Emergency subscriber ID will display in the stack line with the color red. If the Emergency alarm occurs at another folder of the ELITE display, a red cross icon will flash in the folder tag. In addition, the text "Emer Alarm" in normal color will appear in the General Status Line in the Resource window. Also the Activity log will display the text "Emerg Alarm" or "Emerg Call" in the color red. Setup One Elite console operator position and two radios are required to perform this test Channel #1 Radio A Radio B TEST Step 1. Open a Channel RESOURCE WINDOW in a selected folder of any ELITE position. Step 2. Initiate an Emergency in channel #1 from a subscriber Radio A programmed with Emergency function. When the Emergency is received at the console, the Emergency Alarm tone will sound and the Emergency status RESOURCE WINDOW of channel #1 surrounded by red border will flash. Step 3. Depress the Alert -1 button to send a tone to alert all radio users there is an emergency call initiated at this channel. Step 5. The Activity log will display the text "Emerg Alarm" Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 19 CITY OF FAYETTEVILLE, Ar NSAS • Step 6. The Emergency window, upon pressing the Emergency button, has commands shown as follows: ♦ ACKNOWLEDGE BUTTON: will turn off the Emergency Alarm at all operator positions. ♦ KNOCKDOWN BUTTON: removes any indication of Emergency Alarms at all operator positions. ♦ CLOSE BUTTON: removes this window without affecting the status of the Emergency Alarm. Step 7. Select "ACKNOWLEDGE BUTTON" to acknowledge the alarm. Step 8. Observe that the Emergency alarm tone is silent at all consoles. Step 9. To reset the Emergency alarm, select the "KNOCKDOWN BUTTON". Step 10. Observe that the RESOURCE WINDOW goes back to normal. Step 11. Click on "Close" button to exit emergency window. Step 12. Reset the emergency from Radio A by pressing the emergency button until a long beep tone is heard. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 20 O MOTOROLA • SECTION 4 -CCEPTANCE TEST PLAN Multiple Emergency DESCRIPTION There may be a chance of multiple emergencies co -existing on the same channel, the console will display the all the radio unit IDs 2. Setup One Elite console operator position and two radios are required to perform this test Channel #1 Radio A Radio B 3. TEST Step 1. Initiate an Emergency Call on channel #1 from Radio A programmed with Emergency function. Step 2. Verify that the emergency radio unit goes into Emergency and that the unit's mic audio can be heard at the console and other radios on the same channel. Step 3. Initiate another Emergency Call on channel #1 from Radio B. Step 4. Obtain the Radio B unit ID at the console. Step 5. Observe that when both units transmit at the same time, the units' audio may be mixed together at the console and other radios listening on the same channel. Step 6. Reset all the Emergency alarm by selecting the "KNOCKDOWN BUTTON" at the ELITE console. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 21 CITY OF FAYETTEVILLE, AisNSAS 4.3.4.5 Call Alert DESCRIPTION Call Alert feature provides an indication on the console position or radio that a call is requested with a specific unit. 2. Setup One Elite console operator position and a radio subscriber (Radio A) are required to perform this test Channel#1 Radio A Test Step 1. Press the Call Alert button to display the outbound signaling QuickList. Step 2. Enter the Unit Id of Radio A and press the Send button. Step 3. Observe that a flashing green LED will appear in the top left comer of the button. Step 4. When the connection has been established and the request is responded to by the Radio A, the green LED will extinguish. Step 5. Observe that the status message "Acknowledged" is displayed in the status line of the resource window. Step 6. Radio A will display a message "PAGE" and a beep tone will sound. Step 7. Key -up Radio A and talk to the console to release the beep tone and the message. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 22 O MOTOROLA • SECTION 4 -CCEPTANCE TEST PLAN 4.3.4.6 Single Frequency Conventional Operation DESCRIPTION Each subscriber is programmed with simplex channel for special operation purpose. While in simplex mode, a subscriber can only communicate with the other subscriber on the same simplex channel; the audio will not pass to any console dispatcher. 2. Setup One Elite console operator position and two radios (Radios A and B) are required to perform this test. Simplex Channel Radio A Radio B TEST Step 1. Switch Radio A and Radio B to the same pre-programmed simplex channel. Step 2. Initiate a call from Radio A. Step 3. Observe that only Radio B can receive the Radio A's transmit audio. Step 4. Note that console cannot hear the audio from Radio A. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILLE, ANSAS - 4.3.4.7 Console Priority DESCRIPTION In Motorola radio systems, the console operator has ultimate control of audio being transmitted on the system. The console has authority to override the audio of any user for which the console can monitor. Also, a higher priority console can take-over the conversation of a lower ranking console, e.g., the Primary supervisor console can supersede call handling by a secondary supervisor or non -supervisor console. SETUP One Elite console operator position and one primary supervisor console operator position and two radios (Radios A and B) are required to perform this test. Channel#1 Radio A Radio B TEST Step 1. Initiate a call with one of the radios on channel #1. Step 2. Observe that receive audio can be heard at consoles and other radios on channel #1. Step 3. While the subscriber is in process of making the call, key channel #1 by pressing console RESOURCE WINDOW. Step 4. Observe that console audio is now being transmitted on channel #1 in place of the subscriber audio. Step 5. Initiate a call with the lower priority -ranking console in channel #1. Step 6. Observe that the audio can be heard at a radio -monitoring channel #1. Step 7. While the operator console is in process of making the call, key the Primary supervisor console RESOURCE WINDOW. Step 8. Observe that the received audio heard on the subscriber radio belongs to the Primary supervisor console, in place of the non -supervisor console. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 24 • SECTION 4 ACCEPTANCE TEST PLAN 4.3.4.8 Multi -Select Description The Multi -Select feature allows more than one Channel to be selected simultaneously. The console operator can talk and listen to all the selected Channels. However, the members of a Channel cannot talk or listen to members of other Channels but only to the console dispatcher and members of their own Channel. 2. Setup Setup the ELITE console operator for at least two Channels. Setup four radios (Radios A, B, C and D) in the following way. Channel #1 Channel #2 Radio A Radio C Radio B Radio D 3. Test Step 1. Select the Multi -select resource window "MSel 1", within the Msel/Patch folder, with the mouse. Step 2. Clicking the Msel Edit button and select the desired Channels by selecting the Channel #1 and Channel #2 RESOURCE WINDOWs with the mouse. Step 3. Observe that the Msel icon appears at every Multi -selected resource window. Step 4. Press Msel Transmit button. Step 5. Verify that Radio A, Radio B, Radio C and Radio D can monitor and respond to the console. Step 6. Verify Radio A can only communicate to Radio B, and not Radios C or D, while channel #1 and channel #2 are Multi -selected on the Console. Verify Radio C can only communicate to Radio D, and not Radios A or B, while channel #1 and channel #2 are Multi -selected on the Console. Step 7. Terminate the Msel call by clicking the mouse select button when placed on the Msel Resource windows. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 25 CITY OF FAYETTEVILLE, A0NSAS . 4.3.4.9 Radio Cross Patch 1. Description Radio Cross patch allows a patch between Channels. 2. Setup Setup the ELITE console operator for at least two Channels. Set up two radios (Radios A and B) in the following way. Channel #1 Channel #2 Radio A Radio B 3. Test Step 1. Select the Patch button from the Msel/Patch folder. Step 2. Select Patch 1 from the folder. Step 3. Select, by clicking the Select mouse button, in MSel/Patch folder, and then in the Channel #1, and then in the Channel #2 RESOURCE WINDOWs. Step 4. Depress the Patch 1 Transmit key with the mouse and send audio via the microphone. Step 5. Verify Radio A and Radio B can monitor and respond to the console. Step 6. Verify that both radios can monitor and respond to each other. Step 7. Terminate the patch by deselecting the Patch 1 key with the mouse by clicking in the appropriate RESOURCE WINDOWS. Use or disclosure of this proposal is subject to the restrictions on the tide page. Motorola Confidential Proprietary OMOTOROLA • SECTION 4 CCEPTANCE TEST PLAN 4.3.4.10 Workstation Control Capacity Description The purpose of this test is to demonstrate the CENTRACOM ELITE console operator position (workstation) is capable of handling not less than five logical radio channels. 2. Setup Setup the CENTRACOM ELITE console operator position for at least six Channels. Set up two radios (Radios A and B) in the following way. Channel#1 Channel#2 Radio A Radio B Note: Due to possible limited channel availability during the test, the remaining four channels should use a transmission test set to generate a tone for console receive. 3. Test Step 1. Open the Elite Dispatch application. Step 2. Select "Folder" from the "Edit" menu to configure Folders. Step 3. From the "Edit Folder Resources" dialog box screen, select at least six channels from the Resource List. Step 4. Select Right arrow to add the resources. Step 5. Select "OK" to continue. Step 6. Select "Close". Step 7. Observe that the folder is now has all the channels assigned and working. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 27 CITY OF FAYETTEVILLE, A1NSAS - 4.3.4.11 Console Foreground And Background Services 4.3.4.11.1 Primary & Secondary Channel Description The Controller at the CENTRACOM ELITE console operator position is able to select a service to become the foreground service. The other service will remain as a background service until selected to appear as a foreground service by the controller or by an Emergency call. 2. Setup Setup the CENTRACOM ELITE console operator position for at least two logical radio channels (Ch#1 & Ch#2) in a folder, and set up two radios (Radios A and B) in the following way. Channel #1 Channel #2 Radio A Radio B Test Step 1. Select the Channel #1 Resource window from the console. Step 2. Keyup Radio A and talk on Channel #1. Step 3. Observe that Radio A's audio came out from the SELECT speaker of the console. Step 4. Keyup Radio B and talk on Channel #2. Step 5. Observe that Radio B's audio came out from the UNSELECT speaker of the console. Step 6. De -key both radio and key up an Emergency call from Radio B. Step 7. Observe that the Emergency alarm sounds on the SELECT speaker. Step 8. Select the Channel #2 Resource window. Step 9. Keyup Radio B and talk on Channel #2. Step 10. Observe the audio of Radio B now comes out from the SELECT speaker. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 0 SECTION 4 __ CCEPTANCE TEST PLAN 4.3.4.11.2 Console Volume Description The volume of a Resource window, on a CENTRACOM ELITE console operator position, can be adjusted to seven levels (0 = min, 7 = max). When a Resource window is selected, the volume will automatically adjust to the maximum level (7). When the resource is de -selected, the volume will revert to the original or pre -adjusted level. 2. Setup Setup a CENTRACOM ELITE console operator position for at least two logical radio channels in a folder and set up two radios (Radios A and B) in the following way. Channel #1 Channel #2 Radio A Radio B 3. Test Step 1. Select the Channel #1 Resource window from the console. Step 2. Keyup Radio A and talk on Channel #1. Step 3. Observe that Radio A's audio came out from the SELECT speaker of the console in full volume (level 7). Step 4. Adjust the Channel #1 volume to minimum level by means of the mouse (level 0). Step 5. Observe that the audio is muted from the SELECT speaker. Step 6. De -key Radio A and keyup Radio B and talk on Channel #2. Step 7. Observe that Radio B's audio came out from the UNSELECT speaker of the console. Step 8. Adjust the volume of Channel #2 using mouse cursor. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILLE, A -- 'NSAS • Step 9. Observe that the volume can be adjusted in full range (i.e.: level 0 to level 7). Step 10. De -key Radio B. Step 11. Select Channel #2 from the Resource window. Step 12. Observe that Channel #1 reverts to the adjusted volume level (level 0) out of the UNSELECT speaker of the console. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 30 (M MOTOROLA • SECTION 4 •CCEPTANCE TEST PLAN 4.3.4.11.3 Console Time Clock Description On a CENTRACOM ELITE console operator position, there is a time clock always visible at the upper right hand comer of the screen. The clock can only be adjusted from the console operator position that is pre -assigned as a primary supervisor. All other consoles are then synchronized to the supervisory clock. 2. Setup Setup a CENTRACOM ELITE console operator position programmed with PRIMARY supervisor privilege 3. Test Step 1. From the PRIMARY supervisor console, move the mouse cursor to the Windows NT system clock at the lower right hand comer of the screen. Step 2. Double click the left mouse button to obtain the system clock setting window. Step 3. Adjust the date and time to the desired value, select OK when finished setting. Step 4. Observe that the clocks at all other console positions are all synchronized with the supervisory clock. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 31 CITY OF FAYETTEVILLE, A: NSAS • 4.3.4.11.4 Console Intercom Description The Console Intercom feature provides consoles installed at locations physically separated from each other with a means of internal communication. The feature is available in two modes of operation, as follows. All Operator Intercom Mode; and Selective Operator Intercom Mode. 2. Setup Setup at least two CENTRACOM ELITE console operator positions. The following test will demonstrate the Selective Operator Intercom Mode of operation. 3. Test Step 1. Select the intercom call menu item from the menu bar. This will cause the intercom dialog box appear. Step 2. Select "Op" in the box labeled type. Step 3. In the list item labeled ID, select the operator's position with which you wish to make an intercom call. Step 4. Pressing the Send button sends a request for an intercom call to the selected operator's position. Step 5. Observe that the called operator receives an Intercom call tone every 5 seconds and that a flashing cone -shape intercom indicator is displayed on the status bar. Step 6. Depress the Transmit button in the Intercom Call dialog box to establish the intercom call. Step 7. Repeat step 1 to 6 for all individual operator positions. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 32 MOTOROLA • SECTION 4 ACCEPTANCE TEST PLAN 4.3.4.11.5 Console Manager - Channel Alias Assignment Description When using an Elite console, assigning an Alias to logical channels uses CDM (Console Database Manager). 2. Setup One CDM/ADM computer with the Elite Admin application and an Elite console position. 3. Test Step 1. Launch the CDM application. To ADD an Alias: Step 2. Create a configuration file. Step 3. Choose "Add Resource" from the "Edit" pull -down menu. Step 4. From the Add Resource menu, select "Conventional Radio Resources". Step 5. Under "Conventional Radio Resources" select "Stat-Alert TnRn" Step 6. From the Add/Edit radio resource window, enter the alias name in the field "Label" up to 14 Characters. Step 7. Enter the rest of the required information and click ok to get back to CDM main screen. Step 8. Save and Export the configuration file. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA CITY OF FAYETTEVILLE, AWNSAS • 4.3.4.11.6 To Edit an Alias Step 9. Open a configuration file. Step 10. Choose the resource you want to edit in the CDM main screen. Step 11. From the Add/Edit radio resource window, edit the alias name in the field "Label" up to 14 Characters. Step 12. Save and Export the configuration file. Step 13. Launch the Elite Admin application. Step 14. Observe that the alias is changed according to the CDM configuration. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION 4 CCEPTANCE TEST PLAN 4.3.4.11.7 Console Manager - Channel Assignment (Elite Admin) Description When using an Elite console, assign channels to folders using the Elite Admin application. Setup One CDM/ADM computer with the Elite Admin application and an Elite console position. Test Step 1. Launch the Elite Admin application. Step 2. Open a configuration file. Step 3. Select "Folder" from the "Edit" menu to configure Folders. Step 4. From the "Edit Folder Resources" dialog box screen, select a channel from the Resource List and add it to the corresponding folder. Step 5. Click "Close" to exit Edit Folder Resources screen. Step 6. When finished configuring the folder, save the configuration. Step 7. Reload the Elite Dispatch application. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 35 CITY OF FAYETTEVILLE, A — NSAS . 4.3.4.11.8 Console Manager - Channel Assignment (Elite Dispatch) Description When using an Elite console to assign channels to folders, using the Elite Dispatch application provides only a temporary assignment. 2. Setup An Elite dispatch console position. 3. Test Step 1. Launch the Elite Dispatch application. Step 2. Select "Folder" from the "Edit" menu to configure Folders. Step 3. From the "Edit Folder Resources" dialog box screen, select the channel from the Resource List that you want to edit and add it to the corresponding folder. Note: If you want to add a resource, select it from the list on the left. If you want to delete a resource, select it from the list on the right. Step 4. Select Right arrow to add a resource. Step 5. Select "OK" to continue. Step 6. Add or Delete any other resources, if desired. Step 7. Select Close. Step 8. Observe that the folder is now changed according to your Folder Resources configuration. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 36 • SECTION 4 t CCEPTANCE TEST PLAN 4.3.4.11.9 Console Manager - Configuration and Database Backup Description Users can make a backup of the configuration and database to a diskette whenever the supervisor makes any changes to the configuration and/or database. 2. Setup One CDM/ADM computer. 3. Test 3.1 Backup Server Database Step 1. Launch the CDM application from the CDM/ADM server. Step 2. Select "Edit Mode" and click the "OK" button. Step 3. From the CDM main screen, select "Backup" from the "File" pull down menu. Step 4. The computer will prompt the user that unsaved changes in the working database will not be backed up. Step 5. Click "Yes" to continue. Step 6. CDM will pop up a directory window for the user to select which directory on which to store the backup database. Step 7. After selecting the directory, type in the filename of the backup database file and click the "save" button to save it. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 37 CITY OF FAYETTEVILLE, Ar NSAS - 3.2 Restore Server Database Step 1. Launch the CDM application from the CDM/ADM server. Step 2. Select "Edit Mode" and click the "OK" button. Step 3. From the CDM main screen, select "Restore" from the "File" pull down menu. Step 4. The computer will prompt the user that the process of restoring a Backup Database to the working database will cause the current working database to be lost. Step 5. Click "Yes" to continue. Step 6. CDM will pop up a directory window for the user to select the backup directory and database file from which the restoration process will begin. Step 7. After selecting the directory and the database file, click the "Open" button to retrieve the backup database. 3.3 Backup Elite Configuration File Step 1. After finishing making changes to the configuration/database, double-click the "My Computer" icon on the Windows NT workspace screen. Step 2. Go to the path C:\Program Files\CENTRACOMGOLD\bin, which is the location of the database and the configuration files. Step 3. Copy all files inside the directory C:\Program Files\CENTRACOMGOLD\bin\conflg to a floppy diskette. This directory contains all of the Elite consoles configuration files. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 38 • SECTION 4 ' CEPTANCE TEST PLAN 4.3.5 Example Acceptance Test Plan Form (CENTRACOM) The signatures below indicate that Motorola has successfully completed the Acceptance Tests as described herein and that the City of Fayetteville representative affirms that the CENTRACOM Elite system is fully operational and accepted. City of Fayetteville Motorola, Inc. By: _ Name: Title: _ Date: By: _ Name: Title: _ Date: Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 39 CITY OF FAYETTEVILLE, ArNSAS • 4.4 TOWER TOP PREAMP TESTING PROCEDURE 1 Pies lWor I I I I I I I t_____ ___—_ 1 r------- ----- —I I J iMM T Rix I1RecoeraI PREAMP SYSTEM Testing Test Port Reference 1125/99 Dummy adcosyi vi -85 = dBrn Antenna Sensitivity f loS-8 =-33 dBni Frequency= 906.5125 MHz When system engineers design a system, sensitivity is chosen and modeled. Coverage analysis is performed based on this sensitivity. Unless the sensitivity is verified after installation there will be no confirmation the system is operating as designed. When base stations are shipped they are verified to meet the performance specifications of the design. After shipment the specifications are verified again to ensure the equipment continues to work after installation. This same quality must go into system designs. After the system is installed the system must be verified and the performance documented. The following tests allow a system to be tested and full knowledge of its operation verified. When a system is installed there are many variables that can prevent fully system sensitivity. Some of these are: a Desense from an off frequency carrier a Degradation from transmitter sideband noise m Intermod m Co -Channel interference Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 40 O MOTOROLA • SECTION 4 lCEPTANCE TEST PLAN Without fully understanding the impact of these possible sources of degradation, a complete and accurate understanding of the system sensitivity can not be obtained. Each of these sources of degradation can be fully understood by performing the tests outlined. These tests are performed by utilizing a test port installed on the tower top preamp. This test port is connected to the front of the preamp system through an isolated port. When the system is tested every effort should be taken to have every transmitter on the site activated and transmitting. This ensures the system is tested under the worst -case scenario. Acceptance Test Plan • The acceptance test plan should require several tests to ensure proper operation and develop a base line for future testing. • Tests that should be performed Pre -installation sensitivity Post- installation sensitivity Receive signal level analysis • All test results should be recorded into the system documentation for future reference. • Dummy load and operational sensitivity should be Logged on a label posted on the front of the Preamp system near the test port in plain view. The understanding of interference comes from understanding each individual component of the receive system. Only by fully understanding the operation of the receive system can the complete operation be understood. The most important ingredient is an understanding of how it worked when installed. With this information the total performance can be analyzed. Benchmarking a new system will allow an engineer to understand degradation and design a solution. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 41 CITY OF FAYETTEVILLE, A %NSAS • Part of the Acceptance Test Plan (ATP) should be the benchmarking of the preamp system. This benchmarking will allow a comparison of the system at a future date with the operating performance when it was installed. One of the most frustrating statements by a customer is that his system has degraded and is not working as well as when it was installed. How can anyone comment on this unless they have a benchmark? The tests that should be performed are: Pre -installation static sensitivity - The pre -installation static sensitivity determines the maximum sensitivity achievable. This sensitivity reflects the sensitivity of the preamp and receiver as a system. This sensitivity is taken before the system is installed and without any losses in the system. This sensitivity in most cases will be lower than -126 dBm. Post -installation static sensitivity - After the system is installed and the reserve gain adjusted a benchmark should be established to ensure proper operation. This can be done by connecting a jumper between the test port cable and antenna input of the system. This allows a signal to be injected directly into the system from the ground. The sensitivity obtained should be very close to the pre -installation sensitivity plus the insertion loss of the test cable. Dummy load sensitivity - Before an operational sensitivity can be meaningfully analyzed the system must be calibrated. The system is calibrated by performing a sensitivity test of the preamp system while it is connected to a resistive 50 -ohm load. The sensitivity test is taken through a capacitive coupled port called an iso-tee. This port allows a calibrated signal to be injected without upsetting the operating characteristics of the system. Operational sensitivity - The operational sensitivity of the system tells everything about the operation. When the coverage model is created a value of sensitivity is entered. The operational sensitivity determines how close the model will be. The operational sensitivity measures the sensitivity under normal operating conditions. This sensitivity takes interference, degradation, and intermod into consideration. Receive signal level analysis - Receive signal level analysis involves performing a spectrum analysis on the output of the multicoupler. This examines exactly what the receiver sees. This analysis performs a detail analysis of all signal levels within the receiver band, transmitter band, and the remaining spectrum. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 42 SECTION 4 c'CEPTANCE TEST PLAN Receiver System testing ............................... '_ I., T Test Port I T T iput I i RF I _.L----------------------- RECEIVER The Preamp, multicouplier, and receiver must be considered as a system. * The front end of the receiver is the input to the Preamp system No sensitivity testing should be done inside the system When a receiver is connected to a preamp system it no longer can be considered a single component. After an amplifier is installed in front of a receiver, the system becomes the receiver. You should always test the whole system to understand operation. The operating characteristics are determined by the system, not a single component. Testing sensitivity or desense measurements in front of the bottom amplifier, for example, will not show a true picture of operation. All interference testing, sensitivity measurements, and analysis must be done at the input to the system. This is the major reason a test port cable MUST be installed as part of the system. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 43 CITY OF FAYETTEVILLE, A' NSAS • Step 1 (Pre -Installation Test) o tienuat,on�-, fla F. MHZ • i 'i+�Ph i ynr+K.- 3KHzD•v In mu cab e 4 y ,eoo KHr • Best se siti� it,� aehieuable;� ��y =signal Generator °u' • ormall, less than 24 dlBm ��-ii I I Preselector I I I --- --- Multicouplier J Test Port f ecel e Before installing the preamp system an operational test must be performed. This is accomplished by connecting the top amplifier directly to the bottom amplifier. There should be no attenuation or long cables between the two sections. This allows the system to be tested in its absolute maximum operating point. Connect a receiver to the output of the multicoupler and perform a 12 dB SINAD test of the system. Record this sensitivity as the "pre -installed static sensitivity". This sensitivity will typically be greater than -126 dBm. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 44 O MOTOROLA - SECTION 4 ACCEPTANCE TEST PLAN Step 2 (Installed sensitivity) Preselector=Sys'tMen;completety.rinstalled I w <I2 servie gain adjiusted I o mnec test,cab'le.tolinput. t----- er i n �a41ed sensitivity,' i ti i lin .lfl:*A — — — — — — — ------ —: • -i I t 1 I L.—_ Multicoupller Test Port Fu MHz aK IN flIeee RF S nal Generator After the system is installed and the reserve gain adjusted the installed static sensitivity should be taken. This tests the integrity of the cabling and connectors. This test confirms proper installation. A jumper should be installed between the top of the test port cable and the antenna input. This allows a signal to be injected at the top of the tower into the preamp. The sensitivity measured should be very close to the pre -installed sensitivity plus the insertion loss of the test cable. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 45 CITY OF FAYETTEVILLE, A:%NSAS - Step 3 (Test port sensitivity into dummy load) +Dummy Load ummv lo4 xonnected to input wr I I S' g. al ge Iera> ottgintt�-testopo:rt s' li ' e�ciits ase1i'Ir e. • o o o re rerenee ab`el� ze �tf Test Port Reference 1/25/99 Dummy load Sensitivity = -85 dBm Antenna Sensitivity= dBm Frequency = 806.5125 MHz L Multicouplier j Test Port Fm MHz low ew fl1ee Ganentor The purpose of the test port is to allow the system to be analyzed at anytime. This can only be done with the calibrated starting point. To obtain this calibrated point the sensitivity of the system is taken using the test port while a resistive 50 -ohm load (dummy load) is connected to the antenna input. This calibration needs only be done once. After this calibration has been performed a calibration label should be permanently attached to the front of the preamp system indicating the dummy load sensitivity measured, the frequency of the receiver used, and date of the test. This will allow anyone to perform meaningful tests in the future. This dummy load sensitivity is the baseline for operational testing. This sensitivity is the perfect sensitivity if everything is perfect. This test establishes the system static sensitivity. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 46 O MOTOROLA I SECTION 4 TCCEPTANCE TEST PLAN Step 4 (Test port sensitivity into antenna) e `Ira co `n'ectedto,9input' gna a ato 'nto< est--port _______ F a e ItI�Y►tyar�epres- ents Preselector I iop�erat�ion lisenstthv.IGy I I Log<Ain1:e.Ii'na sensiti.%ity Retesting verifies operation t----- ----- ;— -------- -- -- ----- Test Port Reference (/25/99 I I Dummy load Sensitivity -85 dBm Antenna Sensitivity = -83 dam Frequency = 806-5125 MHz I I Multicouplier -- J Test Port Fm MHz ]KKZ Ury tOw KHz AF w *Sgtul,Genmatw Under normal operating conditions the preamp system will be subjected to numerous signals. Some of these may cause interference, desense, co -channel carriers, or intermod. The test port allows the system to be tested under normal operating conditions. This establishes the effective sensitivity under the influence of the external noise, interference, etc. This information is very important because it identifies the real sensitivity that will be seen during normal operation. Some of the results that may be encountered are: Sensitivity less than dummy load - This is the most common situation that will be encountered. This can result from antenna problems, strong transmitter sideband noise, external carriers overdriving the receivers, intermod, etc. By understanding the characteristics of the interference a solution can be determined. The test port allows the problem to be fully understood. Varying sensitivity with time - If a single transmitter is causing desense of the system or a single receiver the results will only last for as long as the transmitter is transmitting. A sensitivity varying greatly normally indicates transmitter desense caused by out of band desense or transmitter sideband noise. Additional tests of other receivers will show if the problem is sideband noise or desense. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 47 CITY OF FAYETTEVILLE, Ana&NSAS . Preamp Spectrum Analysis ®®C 2®erel��aea�Ya�sr----- rsr� ww��wa ww�ww�, :��w.ww�w���w���waw�w' ' I �ww__ww___ �c i www___ r ss�i .ww_aalw��a�w�ww:ww�a�w�. ---- w is ww�ww: —>a---r--_.. unsex _...-..-•-:-ae-m--ae----s E." ': .::.:: ses�w�s�w�eewwww—ww�ww� �e>rr� ®wa�--wow® ------ ---- ��sr� �n �� -�n--- a .va�we� -ww�waw� t 0�®�aYi] . _W --_--- �,-----�� l �ee�a�els�el s —ten 1 ssu�n—Wn sv-r e u su .. . _ till .... It T it InWn�n Iww�nsww IWYaYaIY— iare>r� imaa�amau IsaaaaAaeses�A� Ii Irrrr,t1 II -- ca>r naraebv "o r ,r arY� - —nom , En n1 \. V -U 1 I �—lza• s�n�nr - salsanas�sanamnl srer�eessl�� �sal��snsstr • a n ,. r rr:ILrrtr ... v J . Yn �a• :».� Receive Band Transml[Band Receive Band -35 dBm to •45 dBm Frequency in MHz Transmit Band Less than -55 dBm Remaining Spectrum Less than -75 dBm One of the most important tests of a preamp system is the analysis of signal levels within the system. Connecting a spectrum analyzer to the output of the multicoupler will show a complete picture of the signals at the receiver. If the signals are too high there can be intermod within the preamp. If the signals are too low the gain and sensitivity of the system may be degraded. There are three areas that must be examined during the spectrum analysis: receive band, transmit band, and everything else. Receive Band - The levels within the receive band show how much signal a mobile, portable, or control station has at the receiver. Normally a fully operable preamp system should have between -35 dBm and -45 dBm of receive signals. If there are levels significantly above this point there could be desense of the complete system. Since very high levels will affect every receiver, this symptom is very serious. If the levels are significantly below this window there may be gain problems or excess loss within the system. Sensitivity tests on the test port should confirm this. Transmit Band - The levels within the transmit band represent the power that is conducted from the local transmitters into the preamp system. The Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA rii • SECTION 4 r'CEPTANCE TEST PLAN preselector's primary function is to prevent these strong signals from entering the amplifiers and affecting the operation. A level above -55 dBm could indicate an inadequate preselector. This problem can reduce the sensitivity of the system and produce intermod. Remaining Spectrum - The levels of the remaining spectrum should not be above -75 dBm. Since the strongest signal present on the site is the local transmitter there should be nothing stronger passing through the preselector. In some cases unexpected transmitters cause preamp degradation. These could be cellular, paging, or broadcast. A properly designed preselector will prevent all of these sources from interfering. Post Installation Testing After installation and initial documentation of system future testing can be used to understand: m Degradation m New interference ns Proper operationlf the preamp system is tested and documented at the time of installation the system can always be evaluated. Without this documentation there will be no benchmark or previous data to compare with. Future testing can show degradation due to new transmitters or sites installed. Only by having a benchmark can this deterioration be understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 49 FAYETTEVILLE, ARKANSAS SECTION 4: ACCEPTANCE TEST PLAN Coverage Acceptance Test Plan (CATP) OMOTOROLA COVERAGE ACCEPTANCE TEST PLAN OVERVIEW This Coverage Acceptance Test Plan (CATP) is designed to verify that the voice radio system implemented by Motorola meets the required coverage reliability for the City of Fayetteville, Arkansas as indicated on Motorola's coverage maps. The CATP defines the coverage testing method and procedure, the coverage acceptance criteria, the test documentation, and the responsibilities of both Motorola and the City of Fayetteville. Typically Motorola uses a 35 Watt mobile to perform CATP testing. The City of Fayetteville and RCC have requested coverage maps configured with 15 Watt mobiles to reflect the subscriber requirements listed in Sect 4.2.23.2 of the RFP. In order to effectively test the coverage depicted in the coverage maps provided with this proposal, Motorola will use a 15 Watt mobile for the CATP testing. DEVELOPMENT OF CATP The Coverage Acceptance Test Plan was developed for Motorola customers as a thorough and systematic coverage testing procedure with defined methodologies and procedures. CATP DETAILED DESCRIPTION A detailed description of the CATP consists of the following elements: ❖ Definitions Methods Responsibilities and Preparation ❖ Procedures ❖ Documentation and Acceptance CATP Definitions Several definitions are needed to accurately describe the coverage test method. Where cited, these terms or methods are defined in the Telecommunications Industry Association (TIA) Technical Service Bulletin TSB -88, titled "Wireless Communications Systems, Performance in Noise- and Interference -Limited Situations, Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA CITY OF FAYETTEVILLE, 4ANSAS Recommended Methods for Technology -Independent Modeling, Simulation, and Verification". Channel Performance Criterion (CPC) The coverage area is the geographical region where communications will be provided which meet the specified Channel Performance Criterion at the specified reliability for the specified equipment configuration(s). Typically radio systems are designed to maximize the coverage area within the customer's service area (users' operational area, jurisdictional boundaries, etc.) The predicted coverage area for this system is indicated on Motorola's coverage map(s) supplied with this proposal. Coverage Area The CPC is the specified minimum design performance level in a faded channel. For this system, the CPC is a Delivered Audio Quality of DAQ 3.5; the DAQ definitions are provided in Table 1. (TSB -88, Annex A, Table 1J. Given the static reference sensitivity of a receiver, the faded performance threshold for the specified CPC is determined by using the projected CPC requirements for different DAQs listed in TSB -88, Annex A, Table 5. The CATP pass / fail criterion for each test location is the faded performance threshold, plus any adjustments for antenna performance and in -building or in - vehicle losses. Table 1: Delivered Audio Quality Definitions i 1 Unusable, speech present but unreadable. ,. 2 Understandable with considerable effort. Frequent repetition due to ; noise / distortion. 3 Speech understandable with slight effort. Occasional repetition required due to noise / distortion. 3.5 Speech understandable with repetition only rarely required. Some noise / distortion. 4 Speech easily understood. Occasional noise / distortion. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION 4G ACCEP'>_E TEST PLAN: CATP 4.5 5 Reliability Speech easily understood. Infrequent noise / distortion. Speech easily understood. The reliability is the percent of locations within the coverage area which meet the specified CPC. Motorola's coverage map(s) indicate the area within which this system is predicted to provide at least 95% reliability of meeting the CPC of DAQ 3.5. Test Configurations These are the types and configurations of field unit equipment upon which coverage acceptance is based. M Signal Strength Testing — Talk Out Mobile Only This testing will be conducted using Motorola's computerized FACTWare package to measure talk -out signal strength from the fixed station to the Mobile. A 35 watt Mobile with a roof mounted 3db gain antenna will be used. t Voice Quality Testing — Mobile Talk -in and Talk -Out This testing will be conducted using a 35 watt Mobile radio with roof mounted 3db gain antenna. The test will record the audio quality to and from a dispatch console. Voice Quality Testing — "On the Street" Portable Talk -in and Talk -Out This testing will be conducted using a 3 watt Portable radio with a half -wave whip antenna. The test will record the audio quality to and from a dispatch console. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 3 CITY OF FAYETTEVILLE, ASANSAS • CATP Method Signal Strength Testing The method used to test signal strength coverage is statistical sampling of the predicted coverage area to verify the CPC is met t the required reliability for each of the defined equipment configurations. It is impossible to verify every point within a coverage area, because there are infinite points; therefore, coverage reliability will be verified by sampling a statistically significant number of randomly selected locations, quasi -uniformly distributed throughout the predicted coverage area. This CATP provides an objective, quantitative method of measurement using Motorola's FACTWare (Fully Automated Coverage Test) hardware and software. The method follows TIA TSB -88 section 7.0, "Performance Confirmation", and has direct correlation with Motorola's coverage prediction methodology. Determine the required number of test grids in the coverage area The predicted coverage area shown on Motorola's coverage map(s) will be divided into a grid pattern to produce at least the number of uniformly sized test locations (or grids) required by the Estimate of Proportions formula. (TSB -88, sub -clause 7.2.1, equation 52}. The minimum number of test grids required varies for different systems, from a hundred to many thousands, depending on the size of the coverage area, desired confidence in results, type of coverage test, and the predicted versus required reliability. For the City of Fayetteville, a minimum of 400 test grids is required. The number of test grids will be finalized at the Detailed Design Review. Constraints on test grid sizes The minimum grid size is 100 by 100 wavelengths; however, the minimum practical grid size is typically about 400 by 400 meters (about 0.25 by 0.25 miles). The minimum practical grid size for any system is determined by the distance traveled at the speed of the test vehicle while sampling, GPS error margin, and availability of road access within very small grids. A related consideration is the time, resources, and cost involved in testing very large numbers of very small grids. The maximum test grid size is 2 by 2 km (1.25 by 1.25 miles). (TSB -88, sub -clause 7.4.3}. In some wide -area systems, this constraint on maximum grid size may dictate a greater number of test grids than the minimum number required by the Estimate of Proportions formula. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA I SECTION 4 ❖ ACCEPT_'E TEST PLAN: CATP Accessibility to test grids Prior to testing, typically at the Detailed Design Review session, Motorola and the City of Fayetteville will determine if any grids are not accessible for the coverage test (due to lack of roads, restricted land, etc.) Inaccessible grids will be eliminated from the acceptance test calculation and not counted as a pass or fail. Additionally, if any grids are found to be inaccessible after the test commences, they will be eliminated from the acceptance test calculation as well. It may be necessary to "re -grid" the test area after all inaccessible test grids have been identified in order to provide a statistically valid number of accessible test points. Randomly select a test location within each grid Using FACTWare, the actual test location within each grid will be randomly selected by the test vehicle crossing into the grid at an arbitrary point, with an arbitrary speed and direction. Perform measurements in each grid Mobile Testing In each test grid, a series of sequential measurements (sub -samples) will be made. This test location measurement, containing a number of sub -samples, constitutes the test sample for this location. The test sample will establish the local median signal level within the test grid. A median of multiple sub - samples is used rather than a single measurement to ensure that the measurement is not biased by taking a single sample that might be at a peak or null point on the radio wave. Voice Quality Testing Coverage Failure due to Interference If a coverage test, or a portion thereof, is suspected by Motorola to have failed due to external interference, those grids suspected of being affected by an interferer may be re -tested. If the grids (or test points) re -tested fail due to interference, those grids (or test points) will be excluded from all acceptance calculations and Motorola will work with the City of Fayetteville to identify potential solutions to the interference issues. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA CITY OF FAYETTEVILLE, A:NSAS I Mobile Testing Mobile talk -in and talk -out testing will be performed concurrently with the mobile talk -out signal strength testing. Audio quality testing will be conducted to verify inbound and outbound voice audio quality performance of the mobile radios. A dispatcher dedicated to the testing will be located at the dispatch center. Phonetically balanced sentences will be used to allow the transmitted audio to be graded for an approximate three to five second transmission. A test log sheet will be structured to record date and the location of the mobile team. As this test will be conducted concurrent with the mobile signal strength testing, the grid system used there will provide a convenient method to track location for the voice quality test points as well. In addition to the date and location, the log sheets will record the DAQ, pass/fail indication, comments (as required) and sign -off lines for the each day's testing. The team member stationed at the dispatch console will grade and record the transmissions from the field unit for Mobile to Base "talk -in" audio quality. Conversely, the Mobile team members will grade and record Base to Portable transmissions for "talk -out" audio quality. If 95% of the grid test locations provide a DAQ of 3.5 or better for both "talk -out" and "talk -in" the test will be passed. "On the Street" Portable Testing Portable antenna performance can vary widely depending on the type of antenna used and the location of the portable antenna on the user's body. The coverage maps included for portable radios show the coverage predicted for a 3W MTS 2000 portable with a half -wave whip antenna in a variety of configurations. For testing purposes the portable and its associated antenna will be worn at the user's belt level and used with a speaker/microphone worn at shoulder level. Audio quality testing will be conducted to verify outbound and inbound voice audio quality performance of the portable radios. After execution of the mobile voice quality test, a transmission will be made from inside of the test vehicle with a 3W MTS 2000 portable with a half wave flexible whip antenna. The portable will be worn on the belt at all times. Transmitting and receiving will be accomplished via a speaker microphone. If the grid test location provides a rating of DAQ-3.5 or better the test will be passed. If the grid test location is less than DAQ-3.5, then the vehicle will stop and the test will be repeated outside of the vehicle. The test team will be allowed to move up to eight feet in any direction to avoid signal nulls. If this test passes than the grid will be recorded as a pass. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA SECTION 4 ❖ ACCEP10E TEST PLAN: CATP A test log sheet will be structured to record date and the location of the portable team. As this test will be conducted concurrent with the mobile signal strength testing, the grid system used there will provide a convenient method to track location for the voice quality test points as well. In addition to the date and location, the log sheets will record the DAQ, pass/fail indication, comments (as required) and sign -off lines for the each day's testing. The team member stationed at the dispatch console will grade and record the transmissions from the field unit for Portable to Base "talk -in" audio quality. Conversely, the portable team members will grade and record Base to Portable transmissions for "talk -out" audio quality. If 95% of the grid test locations provide a DAQ of 3.5 or better for both "talk -out" and "talk -in" the test will be passed. Responsibilities and Preparation The City of Fayetteville will provide the following for the duration of the coverage test: ❖ At least two test vehicles which are representative of the vehicles to be installed with mobile radios, including a 3db roof mounted antenna. ❖ At least two portable test radios complete with speaker microphones. ❖ At least two City of Fayetteville representatives, to drive each test vehicles and/or to be the customer representative(s) for the field test team(s). ❖ Additional personnel for the test team(s), both at the dispatch console and in the field will also be required in order to participate in the audio quality scoring and testing for the mobile/portable and in -building portable testing. As a minimum the City will be required to provide (1) one representative at the dispatch console per field test team. Motorola will provide the following for the duration of the coverage test: At least two Motorola representatives, to navigate and to operate FACTWare ❖ At least two calibrated Motorola FACTWare coverage testing packages ❖ At least two laptop computers equipped with FACTWare software Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILLE, Additional personnel for the test team(s), both at the dispatch console and in the field will also be required in order to participate in the audio quality scoring. As a minimum Motorola will be required to provide (1) one representative at the dispatch console per field test team Test log forms Any City provided radio equipment that will be used for the Coverage Acceptance Test Plan must meet published specifications. Motorola requests that this equipment be made available at least two (2) days prior to the beginning of tests to provide ample time for verification of specifications. Coverage acceptance testing will be performed in the City of Fayetteville's operating area predicted to provide the required reliability, as indicated on Motorola's coverage map(s). Motorola will determine the exact number of test grids at the Detailed Design Review, but shall test a minimum of 400 grids as described in the Method section of this CATP. Motorola and the City of Fayetteville will plan the route for the test vehicle(s) through the coverage test area, to ensure that at least the minimum required number of grids are tested. If possible, any grids not accessible to the test vehicle(s) will be identified while planning the route. No acceptance testing will be performed in locations on Motorola's coverage map(s) predicted to be below the required reliability. Motorola and the City of Fayetteville may agree to perform "information only" tests in such locations; however, these "information only" test results will not be used for coverage acceptance. Any "information only" test locations must be defined before starting the test; if the added locations require significant additional time and resources to test, a change order will be required and Motorola may charge the City of Fayetteville on a time -and -materials basis. Motorola will calibrate the mobile test receiver(s) used with the FACTWare coverage - testing package. Depending on the system, the mobile test receiver(s) may be provided by either Motorola or the City of Fayetteville. Motorola will conduct this test only once. If any portion of the test is determined to be unreliable because of proven equipment malfunctions or failures, Motorola will repeat the portion of the test affected by the equipment malfunction or failure. The City of Fayetteville has the option to accept the coverage at any time prior to completion of the coverage test. Before starting the test, the City of Fayetteville and Motorola will agree upon the time frame for Motorola's submission of a report containing the coverage test results. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION 4 ❖ ACCEIE TEST PLAN: CATP CA TP Procedures FACTWare Objective Signal Level Test A quantitative coverage acceptance test will be performed using Motorola's FACTWare package, to provide objective verification that the system provides the faded performance threshold for the specified CPC in the mobile configuration. FACTWare consists of: • A calibrated analog mobile test receiver connected to an antenna installed in a representative location on the test vehicle. The mobile test receiver will monitor transmissions from the fixed network radio site(s). •:• An analog to digital converter connected between the signal strength indicator port of the mobile test radio and the computer. ❖ A Global Positioning System (GPS) receiver which will provide the computer with the location and speed of the test vehicle. f• A laptop computer with FACTWare software and a mapping database which includes highways and local streets, civil boundaries, rivers, and railroads. The procedure for the objective coverage test will be as follows: ❖ The FACTWare package will be installed in a test vehicle. City of Fayetteville personnel will drive the test vehicle over a route planned to cover the accessible grids within the coverage test area. Motorola personnel will operate the FACTWare package. ❖ During the coverage test, the laptop computer will display the vehicle location on a map of the coverage test area overlaid with the test grids. FACTWare will automatically initiate signal level measurements when the GPS receiver indicates that a grid has been entered. The computer will provide a visual indication that a measurement has been completed in a grid. FACTWare will manage the coverage test data collection, and will store for later analysis the mobile outbound reference signal level measured in each tested grid. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA CITY OF FAYETTEVILLE, ft$'ANSAS ❖ Coverage acceptance will be based on demonstrating that 95% of the grids in the coverage test area for a mobiles configuration are measured to provide a median signal level of faded performance threshold at the mobile test receiver input. The system coverage acceptance criterion will be the successful passing of each of the equipment configurations. Subjective DAQ Test A subjective listening test will be performed for coverage acceptance testing of mobiles and portables to verify talk -out and talk -in Delivered Audio Quality (DAQ) performance of the system. ❖ To perform a statistically valid subjective DAQ test, a large group of people are required to ensure high confidence in the results. However, obtaining a large group of people for a subjective listening test is usually impractical; therefore, several (3 to 6) people in a car or van must be used for the test. Since a group this small can not provide statistically significant results, it is very important that the personnel participating in the subjective test be familiar with the sound of radio conversations. Before subjectively testing all personnel who will evaluate audio quality must be "calibrated" by listening to examples of static and faded audio of various CPC levels from the type of system being tested. ❖ A fixed control point location will be established such as a console dispatch position. Prior to testing, the City of Fayetteville and Motorola will agree upon a procedure to allow each audio transmission to be evaluated for approximately three to five seconds. ❖ The test participants will be divided into teams, each consisting of personnel from both the City of Fayetteville and Motorola. Each team will have members that operate a mobile and portable unit in the field and members that are stationed at the dispatch console location. As the field-test team(s) drive through the coverage area, test locations within each grid will be selected randomly. At each grid location, each field test team member will listen to a talk - out audio transmission, and will record his or her subjective evaluation of the DAQ for the grid. Team members stationed at the control point will evaluate talk -in audio quality of transmissions from the test field unit(s) in that grid. Each team member will maintain a test log to record date and subjective evaluation for each test grid location. Subjective evaluation will be based on the Delivered Audio Quality descriptions in Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 10 O MOTOROLA • SECTION 4 ❖ ACCEPT9E TEST PLAN: CATP Table 1. The DAQ score for each test grid will be the average of all team members' subjective evaluations for that grid. ❖ The DAQ score for each test grid will be used to evaluate whether each grid passes or fails for each equipment configuration. The grid pass / fail evaluations will be used to determine the coverage area reliability. ❖ Coverage acceptance will be based on demonstrating that 95% of the grid locations in the coverage test area for the mobile and portable configuration tested will provide an audio quality of DAQ-3.5 or better. The system coverage acceptance criterion will be the successful passing of each of the equipment configurations. CATP Documentation and Coverage Acceptance During the coverage acceptance test, FACT Ware generates computer files that include the Reference Grid Levels for each test grid. A copy of this raw data will be provided to the City of Fayetteville at the conclusion of the coverage test. Motorola will process this data to determine whether the coverage test was passed for each equipment configuration, and to produce a map detailing the coverage test results. During subjective Delivered Audio Quality testing, each test team, in the vehicle(s) and at the dispatch console(s) will keep a test log. The DAQ evaluations for each test grid will be recorded on the test logs. A copy of the test logs will be provided to the City of Fayetteville at the conclusion of each day's tests. Motorola will evaluate the test logs to determine whether the coverage test was passed for each equipment configuration. Motorola will submit to the City of Fayetteville a report detailing the coverage test results. This report will include a form that is to be signed by both the City of Fayetteville and Motorola, indicating the test was performed in accordance with this CATP and the results of the test indicate the acceptance or non -acceptance of the coverage portion of the system. The City of Fayetteville will have the option to accept the coverage at any time prior to completion of the coverage test or documentation process. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 11 Subj: Fwd: rev3 Coverage Date: 03/08/2001 12:22:42 PM Central Standard Time From: TJDriscoll To: Munchrath, Fay911 Here is the email addressing Portable Coverage being adopted into the atp. Forwarded Message: Subj: RE: rev3 Coverage Date: 03/08/2001 11:54:43 AM Central Standard Time From: SteeKumrow@motorojacorn (Kum row Stevec12853) To: TJDriscoll@aol.com CC:jeremiegordon@motorolacorn (Gordon Jeremie-CJG070), Mike.Duke@motorolacorn (Duke Mike-catr49) Dear Tim, Motorola has agreed to compromise and conduct Portable Voice Quality testing for coverage acceptance on the City of Fayetteville project as discussed in today's conference and referred to as option 2. The following points will need to be incorporated into the CATP document. We hope to work on this tomorrow and will forward when ready. 1) The Portable on Street Talk -in map pro�ded in the proposal was run with the portable at head level. We suggest the CATP be changed to reflect transmit testing to be done at head level. If Speaker/Microphone testing must be done, Motorola reserves the right to redo the coverage map to reflect portable on hip transmit. 2) Motorola requests that 100 % of the grids for Portable coverage be tested. Motorola should be allowed to first attempt the portable test while in the test vehicle. If the quality is not acceptable, we would be allowed to repeat the test from outside the vehicle for on street coverage. This repeated test would not be counted as a retest of a failed grid. 3) Motorola would be allowed retries on up to 25 % of the tested grids. 4) On page 9, of the ReHsed 3 document, we request language change that "If the City and Motorola can not determine which data was affected...". Best Regards, Steve —Original Message — From: TJDriscoll@aol.com [mailto:lJDrfscoll@aolcorn] Sent: Wednesday, March 07, 2001 1:51 PM To: Steve.Kumrow Subject: re✓3 Headers Return -Path: cStee.Kumrow@motoroIacorn> Received: from dy-yd04.mx.aol.com (riy-yd04.mail.aol.com [172.18.150.4]) by air-yd02.mail.aol.com (v77 r1.21) with ESMTP; Thu, 08 Mar 2001 12:54:43 -0500 Received: from motgate3.mot.com (motgate3.mot.com [144.189.100.103]) by riy-yd04.mx.aol.com (v77 r1.21) with ESMTP; Thu, 08 Mar 2001 12:54:23 1900 — Received: [from pobox4.mot.com (pobox4.mot.com [10.64.251.243]) by motgate3.mot.com (motgate3 2.1) with ESMTP Id KAA23327 for <TJDriscoll@aol.com>; Thu, 8 Mar 2001 10:49:23 -0700 (MST)] Received: [from i102exi01.comm.mot.com (i102exi01.comm.mot.com [145.1.204.40]) by pobox4.mot.com (MOT-pobox4 2.0) with ESMTP id KAA05916 for <TJDriscoll@aol.com>; Thu, 8 Mar 2001 10:54:22 -0700 (MST)] Thur.0ay, March 08, 2001 America Online: Fayel l Page: I FAYETTEVILLE, ARKANSAS SECTION 5: STATEMENT OF WORK MOTOROLA 5. STATEMENT OF WORK This Statement of Work (SOW) describes the work to be performed for the installation, optimization, and testing of a Smartnet System for the City of Fayetteville. It delineates responsibilities between Motorola and the City of Fayetteville as agreed to by contract. The Motorola Systems Integration team will be led by a Motorola Project Manager. The primary function of the Project Manager is to successfully implement the project, within the allotted timeframe. Changes to this document shall be made through a Change Order as described in section 5.13 of this SOW. 5.1 MOTOROLA SYSTEM RESPONSIBILITIES (GENERAL) Motorola will be responsible for the performance of all equipment provided by Motorola under this contract. The City of Fayetteville will assume responsibility for the performance of all other equipment necessary for completion of this project not provided by Motorola. Motorola's responsibilities on this project are further defined in the Project Schedule and in the Work Breakdown Structure (WBS), which is part of this SOW. Motorola's general responsibilities include the following: ns Provide a Project Manager as a primary point of contact. m Provide a project implementation team to implement the City of Fayetteville's system as defined in this SOW and the System Description. ns Prepare and maintain the minutes of all project meetings. w Schedule the system upgrades and cutover in agreement with the City of Fayetteville so as to minimize the downtime of the system and the impact to the City of Fayetteville. u1 Coordinate the activities of all Motorola subcontractors under this contract. w Administer safety work procedures for construction and installation. nr Reprogram 140 subscriber radios for Type II operation m Install and optimize new Trunked infrastructure at Mount Seqouyah m Install and Optimize MOSCAD Alarm and Site Switching at Mt. Robinson and Mt. Sequoyah Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILLE, AVNSAS 0 m Install all equipment at the CDC Dispatch Site m Commit and execute cut -over plan m Upgrade existing 6809 Controller at Mount Robinson 5.2 CITY OF FAYETTEVILLE SYSTEM RESPONSIBILITIES (GENERAL) The City of Fayetteville's responsibilities on this project are further defined in the Project Schedule and in the WBS, which is part of this SOW. The City of Fayetteville responsibilities include: m Provide a designated project manager for system implementation. m Host all project meetings. m Supply primary commercial power, wiring, and cable terminations. m Obtain all FCC, FAA, zoning, site access, and other permits (including, but not limited to, easements, impact studies, planning commission approval, variances, etc) necessary for this project and any other agreements required to gain use of sites. m Post the RF license for radio sites prior to testing. m Supply I dial -up link (telephone circuit) at the CDC and Idial-up link at Mount Sequoyah. Motorola will provide the appropriate link specifications to the City of Fayetteville. m Provide all contact closures for controller alarms to be monitored at Mt. Robinson. m Secure the right to use new site locations. m Provide the equipment building for the Mount Sequoyah site and the coaxial cable trough to the Water Tower. m Supply adequate back up power for the Mount Sequoyah site. (The existing generator is too small to reuse if the City intends on relocating their Data system to the new building as well.) m Provide temporary storage of all equipment shipped Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION STATEMENT OF WORK w Provide accommodations for temporary relocation of two console operator positions during the console renovation. 5.3 SITE PREPARATION Motorola will begin work at a site only after mutual agreement by the City of Fayetteville and Motorola that the site is deemed ready. At a minimum, Site Ready requires a site to have adequate room in an existing building or shelter to accommodate the equipment to be installed, and electrical service and internal distribution in place. In addition, network testing must have been satisfactorily completed. Sites are required to meet or exceed the requirements as defined in the Motorola document "Fixed Network Equipment Installations" ("R56 Standard"). Detailed Site Ready audits will be performed by Motorola after contract execution. Motorola will provide a detailed site report identifying any site deficiencies. All site upgrades not identified in this document specifically as a Motorola deliverable are the responsibility of the City of Fayetteville. The City of Fayetteville may elect to contract with Motorola to perform necessary site upgrades, perform the upgrades itself, or utilize the services of a third party subcontractor. Site requirements must be met before Motorola will begin installation of system equipment. The City of Fayetteville will be responsible for any project delay costs if sites do not meet the site ready condition within the time required by the project schedule. The following is a list of some, but not all, of the specific site ready requirements for this project. 5.3.1 Grounding and Surge Suppression Requirement — Motorola will provide a single point system ground of (5) ohms or less, to be used on all fixed equipment supplied under this contract. The ground system will include an internal site tie -point. The City of Fayetteville must follow a mutually agreed upon ground halo plan, that will be developed. System transient suppression for the telephone circuits, the AC power, radio frequency (RF) cabling and grounding protection will also be supplied to meet R56 requirements. The City of Fayetteville is providing a new equipment shelter at Mt. Sequoyah. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILLE, A tNSAS - 5.3.2 Electrical Requirement — Sites must have electrical service and electrical wiring that meets all applicable city, county, state, and National Electrical Codes (NEC) requirements is required. 5.3.3 Equipment Space Requirement — Sites must have sufficient floor and desk space for the Motorola supplied equipment as identified in the approved equipment installation location document. 5.3.4 Environmental Conditions Requirement — Sites must have adequate environmental controls to meet the heating, ventilation, cooling, and humidity requirements for all equipment that will be installed at the site. The sites must be free of hazardous materials such as fuels, asbestos, etc. System Impact — Equipment installed at a site that does not meet the environmental control requirements will be considered as NOT in "normal use" for warranty purposes. 5.3.5 Site Access Requirement — City of Fayetteville shall provide site access for scheduled site walks, installation, optimization, system troubleshooting and completion of ATP. The City of Fayetteville shall be the responsible for coordinating and scheduling with the Motorola Project Manager access to sites not directly controlled by the City of Fayetteville. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA SECTION STATEMENT OF WORK 5.4 SYSTEM IMPLEMENTATION Implementation of the project will proceed according to the mutually agreed Project Schedule and WBS. The WBS and schedule define the project inter -dependencies of the WBS and schedule tasks, as well as reflecting who is the responsible party for each task. A detailed WBS is part of this SOW. Motorola's phased approach to implementation includes factory staging, site development, infrastructure and subscriber unit installation, optimization and programming, and testing of the communications network. 5.5 FACTORY STAGING Specialized technical teams work with factory and field project managers, project engineers, and product group personnel to set up the system at Motorola's Customer Center for Systems Integration (CCSI). All cables with required connectors will be installed between the various system components to provide an operational system within the staging facility. CCSI staff builds the system from approved drawings, configuring equipment as it will be at its final destination. The intent of the staging effort is to verify system functionality and expedite the installation effort at the various final installation locations. During system staging, the factory Acceptance Test Procedures (ATPs) will be performed. Additional field ATPs will be performed after final installation and system optimization in the field. The factory ATP may be found in a later section of this document. 5.6 INSTALLATION AND OPTIMIZATION OF FIXED EQUIPMENT 5.6.1 Perform Installation of Motorola Supplied Equipment Motorola will install the equipment as defined by the Equipment List and WBS. 5.6.2 Perform On -Site Optimization and Test of Motorola Supplied Equipment Motorola will verify correct operation of all Motorola supplied equipment as the equipment is installed. After Motorola verifies that the equipment has been correctly installed, Motorola's System Technologist will optimize the entire system. Further, Motorola will verify and reset as necessary, all audio and data levels between Motorola supplied equipment and the inter -site transmission network demarcation points. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILLE, AS4NSAS - 5.7 ACCEPTANCE TEST PROCEDURES The ATP section of this proposal details the procedures to confirm that the system provided by Motorola is complete and meets the acceptance test criteria. Each segment will be tested independently using detailed check sheets to be provided by Motorola, as appropriate, and approved by the City of Fayetteville prior to commencement of acceptance testing. If deficiencies are found during the testing, both the deficiencies and resolutions to the deficiencies shall be agreed upon and documented. If the documented deficiencies do not prevent productive operational use of the system, then the test will be deemed to have been completed. Motorola will, however, remain responsible for the resolution of the documented deficiencies. Any system testing that the City of Fayetteville wants performed that is not specified in the ATP section of this proposal must be reviewed by Motorola for feasibility and acceptability. Any additional tests will represent a change in the project's scope. 5.8 MOBILES AND PORTABLES 5.8.1 Perform Programming All new portables and mobiles, as well as 140 existing units will be programmed and tested from a template approved by City of Fayetteville. A maximum of TWENTY radio templates will be created. Modifications to the templates requested by City of Fayetteville after the units have been programmed will be performed at an additional cost under a change order. The new mobile radios will be installed into the vehicles by a Motorola authorized service shop. The service shop will also remove any existing radios in the vehicles. Temporary installations will be performed only at an additional cost under a change order. The antennas will be installed in the same location as existing antennas, if practical. If an antenna requires a new location on a vehicle, the old antenna hole will be plugged with an appropriate rubber plug. New antenna installations will be installed on the roof, if practical. If an antenna cannot be installed on a roof, then the location will be determined by the Motorola engineer. 5.9 TRAINING A detailed training plan is included in this proposal. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION- STATEMENT OF WORK 5.10 SYSTEM DOCUMENTATION Motorola provides documentation of the system configurations, physical installation, and system testing. Documentation is created and updated during the project. 5.10.1 Design Documentation Motorola will create or update the following documents during the design phase: in Equipment list in System description in Block and level diagrams for system and sites in Coverage maps ui Acceptance test procedures in Programming parameters ui Drawings 5.10.2 CCSI Documentation Motorola will create or update the following documents after system staging at CCSI: in Programming templates in Interconnection drawings in Interconnection charts in Manufacturer's standard operator manuals of Re -assembly instructions in Interconnection cable description and inventory in Printout of equipment parameters ra Inventory with serial numbers and installation reference in Software/firmware version numbers in Manufacturer's standard technical manuals Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 7 CITY OF FAYETTEVILLE, A -. NSAS - 5.10.3 System Manual - "As -Built" Documentation Motorola will supply "as -built" documentation for the system. The documentation will consist of: m System drawings: m Plan and elevation views of the equipment installation at the radio site ♦ Equipment inter -cabling diagrams for each site m Demarcation wiring lists m Programming and level setting data sheets m Equipment by site ♦ Key access procedures ♦ Site inventory lists ♦ Remote sign -on procedures and passwords ♦ Software versions and equipment wiring by equipment site in Radio Licenses m Field ATP test sheets and results m Coverage maps and coverage ATP results in R56 site audit m Warranty information in Service Provider Use or disclosure of this proposal is subject to the restrictions on the tide page. Motorola Confidential Proprietary 8 O MOTOROLA 0 SECTION* STATEMENT OF WORK 5.11 SYSTEM ACCEPTANCE System Acceptance shall be controlled by section 8 of the Communications System Agreement (CSA). Motorola will use the Acceptance Test Certificate Supplied by the City of Fayetteville. Each task requiring Acceptance Test procedures to be executed requires both the City of Fayetteville and Motorola representatives to witness and approve the test. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILLE, A — NSAS NSUUUUI ♦... • J Customer Name: Project Name: Customer Name - agrees that all major provisions of the project provided by Motorola are complete and ready for the use intended, except for any minor defects and/or punchlist items noted below: The items listed below will be corrected by Motorola: Item Description Complete Date 2.) 3.) ONo defects or punchlist is applicable. This agreement documents to the start of warranty on , and authorizes Motorola to bill for the remaining value of the contract, and it indicates Customer's Name agreement to make the final payment. Customer Representative: Print Full Name: Title: Date: Customer Representative: Print Full Name: Title: Signature: Date: Motorola Representative: Print Full Signature: Date: Motorola Representative: Print Full Name: Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 10 O MOTOROLA I SECTION STATEMENT OF WORK 5.12 PROJECT SCHEDULE Motorola has included a project schedule as a part of this proposal. Implementation of the system will proceed in accordance with a project schedule that is jointly approved by the Motorola project team and the City of Fayetteville project team. The project schedule will be updated periodically to ensure all parties are apprised of the latest project status. The overall schedule will depend on the Contract Award date. 5.13 CHANGE ORDER PROCEDURE Changes to the contract will be controlled by section 3B of the Communications System Agreement(CSA). The following Change Order Request form must be used for all change order requests. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 11 CITY OF FAYETTEVILLE, I LLE, A0NSAS - 5.14 CHANGE ORDER REQUEST FORM Change Order Request No. Phone No. Department Description of Request: Equipment Required: SOW Modification Time Line Modification: Additional Services Required: Justification: Budgetary Dollar Value: Equipment: Services: Total: Payment Ten Other Terms: Unless amended above, all other terms and conditions of the Agreement shall remain in full force and effect. Approved: City of Fayetteville Project Manager Date Motorola Project Manager Date Motorola Engineer Date Motorola Account Manager Date Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 12 O MOTOROLA SECTION_ STATEMENT OF WORK 5.15 WORK BREAKDOWN STRUCTURE The following WBS summarizes the project activities by phase. Each WBS task contains the following information: m WBS number m Action item to be performed m Deliverable m Who is accountable for the action item w Who has approval authority over that action item Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 13 CITY OF FAYETTEVILLE, A10NSAS - This page left intentionally blank. Use or disclosure of this proposal is subject to the restrictions on the title page. 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Co CO = . ) \ ) 1 S \\ 0 MICROFILMED FAYETTEVILLE, ARKANSAS SECTION 2: POINT BY POINT RESPONSE To RFP TABLE OF CONTENTS SECTION 1 Background Information................................................................................. I 1.1 Project Goals........................................................................................................ 2 1.2 Instructions........................................................................................................... 4 1.3 Latest Equipment.................................................................................................. 5 1.4 Future Enhancements........................................................................................... 6 SECTION 2 Response Procedures....................................................................................... 7 2.1 Responses............................................................................................................. 7 2.2 Proprietary Information..................................................................4.4................... 8 2.3 Proposal Identification......................................................................................... 9 2.4 Pre -Proposal Conference...................................................................................... 9 2.5 RFP Questions.................................................................................................... 10 2.6 Site Visits........................................................................................................... 2.7 RFP.................................................................................................................... 2.8 Proposal Evaluation.........................................................................4.................. 2.9 Exceptions.......................................................................................................... 2.10 Proposal Responses............................................................................................ 2.11 Evaluation Criteria............................................................................................. 2.12 Terms of Payment.............................................................................................. 2.13 Software License Agreements............................................................................ 2.14 Supplementary Information................................................................................ 2.15 Pricing Submittal................................................................................................15 SECTION 3 Installation & Contractual Requirements....................................................... 3.1 Work to be Performed........................................................................................ 3.2 Workmanship and Materials............................................................................... 3.3 Installation of Equipment................................................................................... 3.4 Wiring of Equipment.......................................................................................... 3.5 Cable Marking.................................................................................................... 3.6 Splicing.............................................................................................................. 3.7 Protection of Buildings Sc Facilities. ........ .......................................................... 3.8 Work Locations.................................................................................................. 3.9 Proposer Expenses.............................................................................................. 3.10 Work Site Inspection.......................................................................................... 3.11 Project Manager................................................................................................. 3.12 Subcontractor Information.................................................................................. 3.13 Independent Contractor...................................................................................... 3.14 Royalties & License Fees................................................................................... 3.15 Certificates of Insurance..................................................................................... 3.16 Proposer Agreements......................................................................................... 3.17 Proposer Insurance............................................................................................. 3.18 Access to Property.............................................................................................. 3.19 Proposer Performance Bond............................................................................... 3.20 Project Timeline................................................................................................. 10 10 10 11 11 11 12 14 14 17 17 18 18 19 19 19 19 20 21 21 22 23 24 25 26 27 28 29 29 29 Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILI�RKANSAS • 3.21 Cutover Plan - Radio System..............................................................................30 3.22 Acceptance Testing - Radio System....................................................................31 3.23 RCC Consultants, Inc.'s Role.............................................................................33 SECTION 4 Technical Requirements.................................................................................38 4.1 Detailed Costs.....................................................................................................40 4.2 Technical Requirements --806 MHz Trunked Radio System...............................42 SECTION 5 Radio Coverage Requirements.....................................................................240 5.1 Radio Coverage Service Area...........................................................................240 5.2 Radio Coverage Definition................................................................................241 5.3 Radio Coverage Scenarios................................................................................242 5.4 Radio Coverage Testing....................................................................................245 5.5 Coverage Testing Procedure.............................................................................251 5.6 Radio Coverage Acceptance.............................................................................255 SECTION 6 Warranty and Maintenance...........................................................................257 6.1 Warranty...........................................................................................................257 6.2 Maintenance and Repair Services.....................................................................260 SECTION 7 Pricing Proposal...........................................................................................266 7.1 Instructions.......................................................................................................266 7.2 Spare Parts I..isting............................................................................................266 7.3 Terms................................................................................................................ 7.4 Additional Requirements..................................................................................267 266 Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary ii OMOTOROLA 2. POINT BY POINT RESPONSE TO RFP SECTION 1 Background Information Fayetteville, Arkansas, hereafter referred to as the "City", has operated a Motorola 806 MHz five channel trunked radio system since the mid -1980's that provides radio communications for the City's Police, Fire and Public Works Departments. MOTOROLA RESPONSE: Read and understood. The Motorola trunked radio infrastructure equipment is currently located at a radio tower site owned and operated by the City on Robinson Mountain. This site is approximately 5 miles to the southeast of downtown. MOTOROLA RESPONSE: Read and understood. Radio coverage from the current site is less than desirable; adequate communications, especially for portable radio units, cannot be obtained in many areas of Fayetteville. MOTOROLA RESPONSE: Read and understood. Dispatch operations for the Police and Fire Department operations is currently coordinated from the Public Safety Answering Point (PSAP) known as the Central Dispatch Center located at 100-A West Rock. The City currently operates a three position Motorola CentraComTM console at this location. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 1 CITY OF FAYETTEVILIRKANSAS • The CDC currently operates on the trunked system via control stations, with no direct link to the radio site. MOTOROLA RESPONSE: Read and understood. In the case of a major failure of the trunking system, most Public Safety personnel in the City would be left with little or no means of critical communications. MOTOROLA RESPONSE: Read and understood. 1.1 Project Goals The City wishes to integrate into its current 806 MHz five channel Motorola trunked system a number of items that will: > improve the existing radio coverage, especially for portable radio units > upgrade the capabilities of the dispatch center > provide greater system reliability and redundancy > expand the channel capacity of the system to handle the radio traffic during events. The project entails the following major elements: 1. The implementation an upgraded 806 MHz trunked system to be located at a site that will provide better coverage throughout the city 2. The addition of channels 3. The replacement of the existing communications console system 4. The addition of a direct microwave link to interconnect the dispatch consoles to the trunked radio system. (Note: this item is subject to recommendations (i.e. alternatives) by the responding proposer) 5. The addition of a full -featured system management terminal 6. The upgrade of the existing trunking controller in order to allow the current system to be used as a back-up for the new system Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION 2 ❖ POINT BY POIISPONSE TO THE RFP The City wishes to acquire services and equipment from a supplier who can offer the elements called for in this RFP as well as provide reasonably local and prompt response in regards to repair services on a twenty-four (24) hour, seven (7) day basis. MOTOROLA RESPONSE: Read and understood. The implementation of the improvements must take place in an active Public Safety communications system. A key element in the implementation is a seamless integration of the new components into the existing system with a minimum of system downtime. MOTOROLA RESPONSE: Read and understood. The City of Fayetteville will provide an overall program management function to ensure that the project is completed in a functional and timely manner. MOTOROLA RESPONSE: Read and understood. In addition to all equipment and services necessary to effect the proper installation and optimization of the elements noted here, the proposer will be required to perform and complete an acceptance test procedure of their system with the City and/or the City's designated representative. The acceptance process is noted in this RFP. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FA 1.2 Instructions Those responding to this RFP must indicate that they have read the Instructions and have complied with said instructions. 1.2.1 Review of the RFP Those responding to these specifications should carefully review the Request for Proposal (RFP) to assure the complete understanding of the needs and requirements. The proposers are to address each item in the RFP, to which they are responding, on a paragraph by paragraph basis and fully explain their response. Each section is prefaced with a statement asking those responding to the RFP if they are addressing the section in question. If answering in the negative, the individual paragraphs need not be acknowledged. If answering in the positive, each paragraph of the section must be addressed. When responding, in all cases, the minimum specifications must be met. In specific cases, some latitude is given to the proposer in responding to a specification. In these cases, the proposer is encouraged to offer their own solution to the need and/or requirement. If doing so, the proposer must clearly indicate that this is being done and give an explanation and description of what is being offered. MOTOROLA RESPONSE: Read and understood. 1.2.2 Questions Concerning the RFP Any questions that may arise in the review of this RFP will be answered at the pre -proposal conference. The date of the pre -proposal conference will be scheduled and notification given with sufficient time to allow a complete review of the RFP by the proposer. All questions should be submitted to: Kathleen A. Stocker City of Fayetteville Dispatch Manager 100-A West Rock Fayetteville, AR Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA S SECTION 2 ❖ POINT BY POINfRESPONSE TO THE RFP Telephone: 501-587-3561 FAX: 501-587-3522 Email: Fay911@aol.com MOTOROLA RESPONSE: Read and understood. 1.3 Latest Equipment The City wishes to obtain the latest equipment available for sale. The City does not wish to purchase equipment that is soon to be discontinued. For any equipment that is included as part of this system implementation that is expected to be cancelled or discontinued in the next five (5) years, the proposer shall provide the expected cancellation date along with the period of time the equipment will be fully supported via replacement parts and technical support after the cancellation date. MOTOROLA RESPONSE: Read and understood. As discussed at the Pre -Bid conference, the City of Fayetteville, RCC Consultants and Motorola understand that the 150W QUANTRO Repeaters, that are required in this proposal, are due to be discontinued and have a last ship date of the end of 2001. Motorola will have parts availability for five years on subscriber equipment and seven years on fixed infrastructure equipment. Parts availability will be based from "last date of manufacture". Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILL$RKANSAS 1.4 Future Enhancements The City is seeking a system that will allow integration of new and future technologies. The proposer shall keep this in mind when responding to this RFP and when designing the system. Primarily the City is interested in the capability of the system in regards to future implementations of trunked simulcast or multicast operation. At some later date, the City may wish to join with surrounding agencies to employ this form of communications. MOTOROLA RESPONSE: Read and understood. Most major components of the Trunked Infrastructure such as the Controller, Console, Repeaters, Channel Banks and Antenna Systems are capable of being upgraded to Trunked Simulcast or SmartZone operation at a later date. No upgrade to subscriber radios would be required for Simulcast operation. The MTS 2000 portable and MCS 2000 mobile radios can be upgraded to SmartZone (multicast) operation via the FLASHport capability of these units. The optional XTS3000 portable and ASTRO Spectra mobile are upgradeable to SmartZone and ASTRO digital (Project 25) operation. The optional LTS2000 portable and LCS2000 mobile are capable of SmartZone operation if ordered with that capability from the plant. They are not field upgradeable at a later date. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA I SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP SECTION 2 Response Procedures 2.1 Responses Responses submitted must comply with the following procedures or may be considered as non -responsive: For the evaluation process, the original and five (5) printed copies of your complete proposal should be sent to: City of Fayetteville Police Department Attn: Kathleen Stocker 100-A W. Rock Fayetteville, AR 72701 MOTOROLA RESPONSE: Read and understood. The proposal must be delivered no later than 10:30 AM Central Standard Time, October 20, 2000. Responses delivered after that time noted will not be considered. MOTOROLA RESPONSE: Read and understood. As agreed upon at the Pre -Bid conference, a two-week extension has been granted, and the new submittal date is November 3, 2000. The RFP will be provided in an electronic format (Microsoft Office Word 97) if so requested by those responding to this RFP. Contact Peggy Vice at the City of Fayetteville Purchasing Department, if a "soft copy" of the RFP is desired. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposals subject to the restrictions on the title page. Motorola Confidential Proprietary n MOTOROLA 7 CITY OF FAYETTEVILL•RKANSAS • 2.2 Proprietary Information If a proposal contains information that the respondent does not want disclosed to the public, or used for any purpose other than the evaluation of this offer; all such information must be submitted under separate cover with the following or similar statement: "The information contained on pages , , , shall not be duplicated, used in whole or in part, for any purpose other than to evaluate the proposal provided; that if a contract is awarded to this firm, as a result of the submission of such information, the City shall have the right to duplicate, use, or disclose this information to the extent provided in the contract. This restriction does not limit the City's right to use the information contained herein if obtained from another source. " In any case any such wording shall not be in conflict with the State of Arkansas open records statutes or provisions. MOTOROLA RESPONSE: Clarification. This proposal contains proprietary and confidential information. In consideration of the receipt of this document, the City agrees not to reproduce or make this information available in any manner to persons outside the group directly responsible for evaluation of its content. Any material and information of a confidential nature marked MOTOROLA PROPRIETARY AND CONFIDENTIAL will be released as necessary under the following conditions: (1) The City shall exercise reasonable and prudent measures to keep these items in confidence. (2) The City shall not disclose these items to third parties without prior written permission, unless MOTOROLA makes them public or the City learns them rightfully from sources independent of MOTOROLA, or it is required by law to be disclosed. MOTOROLA proprietary computer programs will be released in accordance with the Software License provisions set forth elsewhere, if applicable. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION 2 ❖ POINT BY POINT KESPONSE TO THE RFP 2.3 Proposal Identification The sealed proposal should be marked on the outside as follows: Radio System Improvement Project Attn: Kathleen A. Stocker, Dispatch Manager Proposer's Name Proposer's Address MOTOROLA RESPONSE: Read and understood. 2.4 Pre -Proposal Conference A pre -proposal conference (if requested by September 27, 2000 ) will be held to discuss the context of this RFP and answer any proposer's questions . This request shall be made by calling Kathleen Stocker 501-587-3561 or Peggy Vice at 501-575-8289. This conference then will be held September 29, 2000 at 9:00 AM at the Police Building Conference Room, 100-A West Rock, Fayetteville, Arkansas. MOTOROLA RESPONSE: Read and understood. A pre -proposal meeting was scheduled and held on Oct. 5th, 2000. Program Management, Engineering, Marketing and Installation personnel who may have questions regarding the specifics of the RFP should attend the conference. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLSRKANSAS 2.5 RFP Ouestions As noted in Section 1, questions regarding the RFP should be submitted in writing. MOTOROLA RESPONSE: Read and understood. 2.6 Site Visits Arrangements for a site tour should be made as soon as possible. The purpose of the tour is to allow for a complete understanding of the equipment and facilities that comprise the current system. Kathleen A. Stocker, City of Fayetteville, is the contact for the tour. Additional tours may be scheduled at the discretion of the City. Any travel or other expenses incurred for this facility tour are to be borne by the proposer. MOTOROLA RESPONSE: Read and understood. 2.7 RFP The enclosed Request for Proposal consists of various sections designed to fully describe the requirements for the Radio System Improvement Project. Each section provides information to guide you in your system design, as well as stating specific requirements. MOTOROLA RESPONSE: Read and understood. 2.8 Proposal Evaluation The decision by the City will be made on the basis of your responses to the Request for Proposal. Failure to provide adequate information to enable the City to evaluate your proposed equipment and/or system, and its features, may result in the elimination of your entire response from further consideration. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 10 O MOTOROLA • SECTION 2 ❖ POINT BY POIXESPONSE TO THE RFP 2.9 Exceptions Proposers will be required to include the contents of their proposal as part of the final contract for equipment and services. Exceptions to any terms and conditions may be made and will be subject to negotiation. However, the inability to contractually guarantee any statement or requirement may result in future elimination. MOTOROLA RESPONSE: Read and understood. 2.10 Proposal Responses All areas of consideration should be answered as concisely as possible. Ambiguous statements, such as "All reasonable effort to provide maintenance, etc.," may be grounds to declare the proposal non -responsive. MOTOROLA RESPONSE: Read and understood. 2.11 Evaluation Criteria Each proposer's response will be evaluated for responsiveness to the requirements of this RFP. The evaluation criteria shall include, but may not be limited to the following: > The degree to which the response meets the requirements of the RFP > The cost of the equipment and services and proposed payment terms > The ability of the equipment and provider to meet the needs of the City > The functionality and ease of use of the proposed equipment > Experience and capability of the company > Past experience and history on like projects MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 11 CITY OF FAYETTEVILL•RKANSAS 2.12 Terms of Payment Terms of payment shall be as noted below. The total contract price, including equipment and services as well as freight will paid to the successful proposer by the City in the manner noted below. > 10% of the contract value upon contract signing > 50% of the contract value upon delivery of the equipment > 20% of the contract value upon installation of the equipment > 20% of the contract value upon acceptance by the City of the system MOTOROLA RESPONSE: Motorola takes exception. Motorola takes exception to the structuring of the payment terms as they do not coincide with the cost outlays to be made by Motorola during project implementation and therefore create substantial carrying costs. Motorola incurs costs and expenses throughout the life of the project, but very substantial costs are incurred upon manufacture and shipment of equipment and at various other points in time. Motorola believes that the payment milestones should generally correspond to these points in time so that the company does not incur significant financing costs. Accordingly, Motorola proposes the following payment terms that will approximately correspond to the percentage of the costs and expenses that have been incurred at the stated milestones during the implementation of the project: .• 15% of the contract value upon contract signing • 55% of the contract value upon delivery of the equipment • 10% of the contract value upon installation of the equipment ❖ 10% of the contract value upon completion of the Acceptance Test Plan 0 10% of the contract value upon acceptance by the City of the system Delivery shall be to the site designated by the City and agreed upon by the successful proposer. Tide and risk of lost will pass to the City upon delivery of the equipment to the City's designated site. The City of Fayetteville shall report the delivery date of the equipment to the successful proposer, in writing, if the delivery site is on city property. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 1 OMOTOROLA 0 SECTION 2 ❖ POINT BY POILSTKESPONSE TO THE RFP The successful proposer shall report the delivery date to the City, in writing, if delivery is other than a city property. MOTOROLA RESPONSE: Clarification. Delivery of equipment will be in accordance with a mutually agreed Project Schedule which will be included as an Exhibit to the resulting contract. Any changes to the Project Schedule after a contract is executed will be processed in accordance with the Change Order procedures set forth in the resulting contract. Motorola will provide building requirements for temporary storage of the shipped equipment prior to installation. Motorola will work with Kathleen A. Stocker to make sure proper timing of Motorola shipment coincides with equipment storage facilities availability. The installation date of the equipment shall be the date an Installation Completion Certificate is signed by the City and the successful contractor. The Installation Completion Certificate will certify that all elements of the equipment and/or system(s) being supplied by the successful contractor are correctly installed and tested and that the system is ready for acceptance testing. If there are minor exceptions concerning installation and/or operational issues these items shall be listed on an exception list along with a description of the exceptions and how they effect system operation. A date when the exception shall be addressed and the problem solved to the satisfaction of the City of Fayetteville shall also be noted. The successful proposer shall state that any such exceptions do not materially effect the operation of the system. The City of Fayetteville will be the sole party to accept or reject any exception as being of a minor nature. (Refer to the Installation Completion Certificate at the end of this section). MOTOROLA RESPONSE: Clarification. The Installation Completion Certificate will certify that the System is installed .and tested in accordance with the Statement of Work and Acceptance Test Plan which will be finalized during contract negotiations and included as Exhibits to the resulting contract. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 13 CITY OF FAYETTEVILL40RKANSAS S The acceptance date of the equipment and system shall be the date the Final System Acceptance Form is signed by the City and the successful contractor. (See Section Three). MOTOROLA RESPONSE: Fully compliant with the following clarification. The City and Motorola will agree on the terms of a Final System Acceptance Form that will be jointly signed to evidence Final System Acceptance that will occur upon successful completion of the Acceptance Test Plan. 2.13 Software License Agreements Any and all software license agreements being offered by the proposer shall be included in the response as part of this section. The agreements shall be stated in clear and concise language free of ambiguities. Any terms and or restrictions, if any, shall be clearly noted. This applies to any and all software provided either directly from the manufacturer of the equipment or from a third party. MOTOROLA RESPONSE:• Read and understood. 2.14 Supplementary Information If the proposer wishes to include supplementary information not specifically called for in this RIP such as company information, equipment brochures or other such material, this in formation shall be included in an appendix to their proposal. The purpose of any such material shall be clearly explained. MOTOROLA RESPONSE: Read and understood. A copy of Motorola's Software License Agreement is included in this proposal. It is Exhibit A to the Communications System Agreement which is also included in our proposal. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 14 OMOTOROLA 0 SECTION 2 ❖ POINT BY POIASPONSE TO THE RFP 2.15 Pricing Submittal All responders to this RFP shall provide detailed pricing. It is extremely important that all prices for services be broken down into specific tasks and tied to the project timeline. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 15 CITY OF FAYETTEVILL•KANSAS • Attachment the City and to the contract between City of Fayetteville, Arkansas, hereinafter called hereafter called Installation Completion Certificate For (Identity the Equipment, System and Services) Completion of this document will provide notice to the City of Fayetteville, Arkansas, that the identified equipment and/or system supplied in response to this Radio RFP is materially complete and has been installed, optimized and tested and is ready for system cutover and acceptance testing. The term "successful system cutover" indicates a condition wherein all system components have been installed, optimized, tested and are operating to the extent that the features and functionality called for in the RFP are being met, except for the minor items noted below, i.e. the exception list. EXCEPTION LIST Nature of the Exception Effect of the Exception on System Operation p Date Exception is to Repaired The form must be authorized and accepted by the designated representative of the City and the successful contractor in order to become valid and binding upon both parties to this contract. As indicated in the payment terms, that portion of the contract value linked to completion of this document shall be paid in accordance with the contract. Accepted by: Title: Date: MOTOROLA RESPONSE: Motorola understands and will comply. Proposer: Title: Date: Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 16 O MOTOROLA • SECTION 2 ❖ POINT BY POISESPONSE TO THE RFP SECTION 3 Installation & Contractual Requirements 3.1 Work to be Performed The work to be performed shall include the furnishing of all labor, materials, equipment, engineering, program management, project supervision and other services necessary, or reasonably incidental to, the installation, optimization and testing of elements of the following: > A seven (7) channel trunked radio system including all accessories and replacement of the communications center radio control consoles as called for in the RFP MOTOROLA RESPONSE: Clarification. This proposal has been prepared in accordance with our understanding of your requirements based on the information provided and on good systems design techniques. The work to be performed is in accordance with the Statement of Work, Equipment List, Acceptance Test Plan, and related documents which are included in this Proposal. The Statement of Work (SOW) and related documents may be discussed and finalized during contract negotiations. The final SOW and related documents will be included as Exhibits to any resulting contract. Any changes to the SOW and related documents will be made in accordance with the Change Order provisions of the contract. No changes shall be made, nor will bills for changes alterations, modifications, deviations, and extra orders be recognized or paid for except for a formal written change order signed by both parties. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 17 CITY OF FAYETTEVILLIKANSAS • 3.2 Workmanship and Materials All workmanship and materials shall comply with federal, state and local laws, ordinances, regulations, codes and directives from properly appointed authorities having jurisdiction. The Successful Contractor, i.e. Proposer, shall obtain and pay for all permits and licenses required for the performance of the work, and shall post all notices required by law and comply with all laws, ordinances and regulations bearing on the conduct of the work. On any work upon which an inspection certificate by local authorities or other governing body is required, such inspection certificates shall be obtained and paid for by the Successful Contractor. The Successful Contractor shall procure all required certificates of acceptance or completion issued by local authorities or other authorities with jurisdiction, and deliver these to the City, which may withhold payment due or which may become due until the necessary certificates are procured and delivered. MOTOROLA RESPONSE: Clarification. Motorola will comply with all applicable federal, state, & local laws. However, Motorola is unable to make commitments. with respect to compliance with specific state, local, or municipal laws or ordinances without first reviewing the law. Motorola requests that the City provide the complete text of specific applicable laws or ordinances (if any) to Motorola for review and acceptance prior to the execution of the contract or submission of a purchase order. Typically, the Customer is responsible for procuring any necessary construction permits, building permits, zoning variances and the like, unless specifically designated as a Motorola responsibility in the Statement of Work which will be finalized during contract negotiations and incorporated as an Exhibit to the resulting final contract. Our proposed payment terms are included in this Proposal. 3.3 Installation of Equipment All equipment installed shall be firmly held in place by fastening and/or supports, which are adequate to support their loads with an ample safety factor. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 18 OMOTOROLA • SECTION 2 + POINT BY POII SPONSE TO THE RFP 3.4 Wiring of Equipment Care shall be exercised when adding or otherwise modifying wiring to avoid damage to existing wiring and equipment. All wiring and connectors shall be installed in strict adherence to standard communications installation practices and all applicable codes. MOTOROLA RESPONSE: Read and understood. 3.5 Cable Marking All cables shall be marked as noted in these specifications, or when not specifically specified, marking shall follow recognized standards and specifications. All cabling shall be neatly laced, dressed and/or adequately supported. MOTOROLA RESPONSE: Read and understood. 3.6 Splicing No splices will be allowed in system wiring other than at approved designated locations, and with approved devices. MOTOROLA RESPONSE: Read and understood. 3.7 Protection of Buildings & Facilities The Successful Contractor shall take the necessary precautions to protect the existing buildings and facilities. The Successful Contractor shall be responsible for any damage to floors, walls, doors, existing wire and cable connections, etc., caused by the Successful Contractor's personnel or equipment during the delivery and installation process. Repairs of any kind will be made and charged to the Proposer. Throughout the progress of the work, the Proposer shall keep the working areas free from debris of all types, and remove from the premises all rubbish resulting from the work. At the conclusion of the work, the Proposer shall leave the work site in a clean and finished condition. Specifics in these regards are addressed further in these specifications. OMOTOROLA Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 19 CITY OF FAYETTEVILLSRKANSAS • MOTOROLA RESPONSE: Motorola takes exception. Motorola offers the following indemnification: Motorola agrees to and hereby indemnifies and saves Customer harmless from all liabilities which may accrue against Customer on account of direct physical damage to tangible property or personal injury to the extent the damage or injury is caused by Motorola's negligence or recklessness, or that of its employees, subcontractors, or agents while on the Customer's premises during the delivery, installation, or testing of the Communications System pursuant to this Agreement. The work areas will be kept clear of clutter, within reason, so as not to impede normal day-to-day City of Fayetteville operations. At the end of each day, Motorola generated rubbish and debris will be removed and discarded. At the conclusion of the Contract, all Motorola work areas will be returned to the condition they were found. 3.8 Work Locations The Proposer will be working on an active Public Safety Communications System. The Proposer shall take the necessary steps to minimize any disruption, which may result from its work, and be prepared to stop work immediately at the request of the Project Manager, or designated, official of the City. If a disruption in service is contemplated, the successful contractor must notify the City twenty-four hours prior to the event. The nature and extent of the expected outage shall be described in full and the consent of the City received before proceeding with the work. MOTOROLA RESPONSE: Read and understood. Motorola will work closely with the City of Fayetteville during the Detailed Design Review (DDR) to develop a Cutover Plan that will minimize as much as possible disruptions in service. As part of the Cutover Plan, Motorola will identify points in which disruptions in service will occur and quantify the amount of time of such occurrences. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 20 O MOTOROLA • SECTION 2 ❖ POINT BY POINTKESPONSE TO THE RFP 3.9 Proposer Expenses Unless otherwise stipulated the Proposer shall provide and pay for all material, labor, tools, equipment, transportation, and other facilities necessary for the performance and completion of the work. Prior to delivery, the Proposer shall verify conditions at the various facilities, such as door or gate openings, passages and actual equipment space. Any hoisting or other special handling required for the delivery and installation of the Proposer's equipment in its final location at each site shall be arranged for any paid for by the Proposer. MOTOROLA RESPONSE: Read and understood. 3.10 Work Site Inspection Any of the work sites shall be available for inspection at any time by the City's Project Manager, or another designated official of the City and/or by RCC Consulting, Inc. All materials and work not in conformity with the contracted specifications shall be subject to rejection. Rejected work and/or materials shall be immediately replaced to comply with the contracted specifications. The Project Manager appointed by the City shall have the authority to reject materials and work and to order work stoppages if in this individual's judgment the work or materials are not in accordance with the contracted specifications. Such stoppage shall not in any way invalidate any terms of the contract, and no extra charge will be allowed the Proposer by reason of such stoppage. MOTOROLA RESPONSE: Clarification. Motorola has no issue with the City's right to inspect work sites by its Project Manager or its designated agent from RCC Consulting, Inc. However, if the work site is a Motorola facility, Motorola requests advance notice of any site visit and reserves the right to control access to those sites that do not contain Motorola confidential and proprietary information. As to the right to reject materials or work performed that do not conform with contracted specifications, Motorola responds that the equipment, materials, and services proposed is detailed in the Statement of Work included in our proposal which is based on the scope of work contained in the proposal. OMOTOROLA Use or disclosure of this proposals subject to the restrictions on the title page. Motorola Confidential Proprietary 21 CITY OF FAYETTEVILLESKANSAS L The contents of the Statement of Work include the following: ¢• Design Specifications e• List of Deliverables +o Implementation Schedule •s Division of Responsibilities c• Documentation s• Training Requirements e• Acceptance Test Procedures Motorola will not be responsible for delivering any materials, equipment, labor, consultation, software, or other item not specifically referenced in the proposed Statement of Work. Any changes to the original system design, equipment list, or other obligation resulting from the Statement of Work may result in a change to the contract price. If so, an equitable adjustment will be negotiated between Motorola and and the City through a Change Order. If the City's Project Manager reasonably believes that the work performance or equipment provided does not meet the deliverables listed in the Statement of Work, he/she can notify Motorola's Project Manager so that Motorola can investigate and promptly resolve, if appropriate. If there are conflicts in the City's and Motorola's determination as to the conformity of products and/or services provided, such conflicts will be resolved informally through an escalation process and eventually through the dispute resolution clause of the final contract. 3.11 Project Manager The Proposer shall appoint a competent Project Manager to act as its representative and single point of contact, and to supervise its employees and subcontractors in the delivery, installation, optimization and testing of the trunked radio system elements. This individual must be on -site at all times during the installation and optimization phase. The name of the Project Manager shall be furnished in writing at the time of submission of the proposal and shall be subject to approval by the City. Once submitted, no change of the Project Manager shall take place without the mutual consent of the City of Fayetteville. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 22 O MOTOROLA SECTION 2 ❖ POINT BY POINT KESPONSE TO THE RFP Fully compliant with Approval of the Assigned Project Manager shall not be unreasonably withheld. Motorola reserves the right to change the Project Manager upon notification and with the mutual consent of the City. The City shall not unreasonably withhold such consent. The Assigned Project Manager (PM) for the City of Fayetteville is Kenny Rice. He has been involved in a number of projects that included SMARTNET trunked radio, dispatch consoles and microwave links. The PM serves as the single point of contact and is responsible for the successful completion of the Project. The PM will be on site at critical phases of the project and will be available to the implementation team and City of Fayetteville through cellular telephone and/or pager should a project decision be required when the PM is not on site. Subcontractor Information proposed subcontractors shall be furnished in to the City; the City must approve selection of subcontractors. If the City judges any subcontractor to be failing to perform the work in strict accordance with the specifications and contract, the Proposer, after due notice from the City, shall discharge the same, but this shall in no way release the Proposer from his obligations and responsibility under the contract. Every subcontractor shall be bound by the terms and provisions of the contract documents as far as applicable to his work. Nothing contained herein shall create relations between any subcontractor and the City. subcontractor(s). Once final system configuration has been determined, Motorola will names of all subcontractors required. It is anticipated that the following subcontractors will Two -Way Radio Mike Smith — Owner 520 North College Ave. Fayetteville, AR 72701 (501) 443-2222 Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLI�RKANSAS • Harris Corporation Microwave Communications Division 5727 Farinon Drive San Antonio, TX 78249 (210) 561-6203 Motorola provides the City the same indemnification as detailed in our response to Section 3.7 above, with regards to its subcontractors used in this project. The Proposer specifically warrants and agrees that the Proposer will be solely and exclusively responsible for compensating any of the Proposer's employees, subcontractors, materialmen and/or suppliers of any type or nature whatsoever and that no claims or liens of any type will be filed against any property owned by the City arising out of or incidental to the performance of any services performed pursuant to this contract. MOTOROLA RESPONSE: Clarification. Motorola provides the City the same indemnification as detailed in our response to Section 3.7 above, with regards to its subcontractors used in this project. 3.13 Independent Contractor It is specifically understood and agreed by and between the parties hereto that in all installation activities or services performed hereunder, the Proposer is an independent Contractor and not an agent or employee of the City. The Proposer shall have the sole obligation to employ, direct, control, supervise, manage, discharge and compensate all of its employees of the Proposer or any of the Proposer's subcontractors. In this regard, the Proposer shall have the sole obligation to secure any and all permits and/or licenses imposed by law, pay any and all charges or fees and give all notices necessary to and incidental to the lawful prosecution of the work hereunder. The Proposer shall not and shall have no authority whatsoever to obligate the City to make any payments to another party nor make any promises or representation of any nature on behalf of the City, without the specific written approval of the City. The Proposer and its subcontractors further agree that as to any work performed hereunder, the Proposer Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 24 OMOTOROLA • SECTION 2 ❖ POINT BY POLV7'KESPONSE TO THE RFP has the sole obligation to provide and install any and all barricades, warning signs, flashers or other equipment or safety devices of any type of nature that may be required to protect or warn any individual of potential hazards created by the performance of the work. MOTOROLA RESPONSE: Read and understood. 3.14 Royalties & License Fees The Proposer shall pay all royalties and license fees. The proposer hereby covenants and agrees to hold City harmless and indemnify the City from the payment of any royalties, damages, losses or expenses including attorney's fees for suits, claims or otherwise, growing out of infringement or alleged infringement of patients, materials and methods used in the fabrication of the equipment or system. MOTOROLA RESPONSE: Motorola takes exception. License fees, if any, for specific software provided in this Proposal will be included as a separate line item in the proposed Equipment List and will be the responsibility of the City. Furthermore, Motorola offers the following patent indemnification: PATENT AND COPYRIGHT INFRINGEMENT. Motorola will defend, at its own expense, any suit brought against the Customer to the extent that it is based on a claim that the Equipment or Motorola Software infringe a United States patent or copyright, and Motorola will pay those costs and damages finally awarded against the Customer in any such suit which are attributable to any such claim, but such defense and payments are conditioned on the following: i) Motorola must be notified promptly in writing by Customer of any notice of such claim; ii) Motorola will have sole control of the defense of such suit and all negotiations for its settlement or compromise; and iii) should the Equipment or Motorola Software become, or in Motorola's opinion be likely to become, the subject of a claim of infringement of a United States patent or copyright, Customer will permit Motorola, at its option and expense, either to procure for Customer the right to continue using the Equipment or Motorola Software or to replace or modify the same so that it becomes non -infringing or to grant Customer a credit for the Equipment or Motorola Software as depreciated and accept its return. The depreciation amount will be based upon generally accepted accounting standards for such Equipment and Software. Motorola Use or disclosure of this proposals subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 25 CITY OF FAYETTEVILLIRKANSAS 0 will have no liability with respect to any claim of patent or copyright infringement which is based upon the combination of the Equipment or Motorola Software furnished hereunder with software, apparatus or devices not furnished by Motorola, nor will Motorola have any liability for the use of ancillary equipment or software not furnished by Motorola which is attached to or used in connection with the Equipment. The foregoing states the entire liability of Motorola with respect to infringement of patents and copyrights by the Equipment and Motorola Software or any parts thereof. 3.15 Certificates of Insurance Certificates of public liability, casualty, and workmen's compensation insurance shall be filed with the City and will be subject to the City 's approval both as to the amount and adequacy of protection. The Proposer shall make all payments in accordance with unemployment, old age, and other insurance and social security provisions of the federal, state and municipal governments and all other governing bodies, pursuant to laws made and provided for that purpose, whether enacted at the time of or prior to the execution of the contact or during the progress of the work hereunder, and shall assume all liability for the compliance with the requirements thereof. The Proposer shall assume all liability for injuries to or loss of City property, or the property of any other contractor which may be employed by the Proposer, or to any adjoining property, or the property of any third person or subcontractor and by the employees of each of them, and shall, at the Proposer's expense, indemnify for and make good any such damage, loss or theft. The liability of the Proposer under this covenant is absolute and is not dependent upon any question or negligence of his subcontractors, or their employees, and the failure of the City to direct the Proposer to take any particular precaution or refrain from doing any particular act. MOTOROLA RESPONSE: Motorola takes exception. Motorola offers the following insurance coverage: Motorola maintains General Liability and Automobile Liability insurance coverage in the following amounts: general aggregate, $5,000,000; products and completed operations aggregate, $5,000,000; workers' compensation and employers' liability, $1,000,000 per accident; and automobile liability, $1,000,000 per accident. After contract execution and before work commences on this project, Motorola will provide to the City a certificate of insurance with the amounts listed herein. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 26 OMOTOROLA • SECTION 2 ❖ POINT BY POIIJTKESPONSE TO THE RFP b. With regards to compliance with unemployment, old age, and social security laws, Motorola will comply with all applicable provisions of federal and/or state laws as they apply to Motorola's performance under the resulting project of this Request for Proposal. c. Motorola takes exception to the indemnity portions of this Section and offers the following indemnification: Motorola agrees to and hereby indemnifies and saves Customer harmless from all liabilities which may accrue against Customer on account of direct physical damage to tangible property or personal injury to the extent the damage or injury is caused by Motorola's negligence or recklessness, or that of its employees, subcontractors, or agents while on the Customer's premises during the delivery, installation, or testing of the Communications System pursuant to this Agreement. 3.16 Proposer Agreements The Proposer specifically agrees to fully and completely indemnify, defend at its expense and hold harmless the City of Fayetteville, Arkansas, their officers, directors, employees, agents, contractors, successors and/or assigns from and against any and all claims, liabilities, costs, causes of action, losses, judgements, or damages for personal injuries, property damage or death, whether caused or allegedly caused directly or indirectly by any acts, omissions, or negligence of the Proposer or the City or any of the City's officials, agents, employees, and/or contractors in any way arising out of our incidental to the performance of any work or activities pursuant to this agreement. Nothing herein shall create an obligation of the Proposer to indemnify and hold harmless the City from any claim, loss, or liability resulting from the sole negligence of the City. In the event and to the extent that the claim is made by an employee of the Proposer or any subcontractor against the City or any of the City's officials, employees, agents or contractors, the intent of the preceding paragraph is that the Proposer shall, and hereby agrees to defend and indemnify the City, their officials, employees and agents to the same extent as if the claim was made by a non -employee of the Proposer. MOTOROLA RESPONSE: Motorola takes exception. Motorola provides the same indemnification as provided in our response to Section 3.15 above. Furthermore, Motorola's indemnification does not apply to any claim, loss, or liability resulting from the City's own negligence. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 27 CITY OF FAYETTEVILL40RKANSAS 3.17 Proposer Insurance The Proposer shall, at its own expense, procure and maintain satisfactory public liability and casualty insurance to adequately protect himself and the City against damages for personal injury including death, which may arise from operations under this contract, whether such operations are by the Proposer or by the Proposer's subcontractor(s), or anyone directly or indirectly employed. The Proposer shall, at its own expense, procure and maintain adequate workman's compensation insurance in an amount satisfactory and sufficient to protect all parties for any claims under the Workman's Compensation Law. The Proposer agrees, prior to the commencement of any work hereunder, to furnish evidence of insurance from insurers acceptable to the City in the form of certificates of insurance in at least the following amounts: Kind (A) Workmen's Compensation (B) Public Liability (1) Bodily Injury (2) Property Damage (C) Motor Vehicle Liability (1) Bodily Injury (2) Property Damage (D) Excess Liability (1) Umbrella Form MOTOROLA RESPONSE: Motorola takes exception. Limits of Liability Statutory $1,000,000.00 each person $ 500,000.00 each accident $ 250,000.00 each person $ 500,000.00 each accident $ 250,000.00 each accident $1,500,000.00 Bodily Injury & Property Damage combined a. Motorola offers the following insurance coverage: Motorola maintains General Liability and Automobile Liability insurance coverage in the following amounts: general aggregate, $5,000,000; products and completed operations aggregate, $5,000,000; workers' compensation and employers' liability, $1,000,000 per accident; and automobile liability, $1,000,000 per accident. After contract execution and before work commences on this project, Motorola will provide to the City a certificate of insurance with the amounts listed herein. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary I OMOTOROLA • SECTION 2 ❖ POINT BY POII1 SPONSE TO THE RFP b. Motorola takes exception to the excess liability -umbrella insurance requirement. We believe that the above limits of liability more than meets the requirements of the City. 3.18 Access to Property Under normal conditions, the City shall furnish and provide access to the property, sites, buildings and equipment shelters involved in the implementation of the system. MOTOROLA RESPONSE: Read and understood. 3.19 Proposer Performance Bond The City shall require the Proposer to furnish a bond covering the faithful performance of the contract and the payment of all obligations arising thereunder, and with sureties as the City may approve. The amount of the bond will be for the full amount of the contract. MOTOROLA RESPONSE: Read and understood. Motorola will furnish a Performance Bond to the City, equivalent to 100% of the contract price, within fifteen (15) business days after contract execution. 3.20 Project Timeline Upon award of the contract, the Proposer shall be prepared to order, deliver, install, optimize and test all equipment in a prompt and workmanlike manner. The project timeline and cutover dates are to be established during contract negotiations. A Gantt chart showing all elements and tasks associated with the project shall be provided and will be subject to approval by the City. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 29 CITY OF FAYETTEVILL•RKANSAS 3.21 Cutover Plan - Radio System The Proposer is to provide a written cutover plan that takes into consideration that system is an active, operating Public Safety Communications System. Every attempt shall be made to keep downtime to a minimum, and the process to accomplish this must be included in the response to these specifications. Any cutover plan submitted is subject to review and will require the approval of the City. MOTOROLA RESPONSE: Read and understood The following is a narrative of a preliminary cutover plan for the implementation of the City of Fayetteville Trunked System. The goal of any cutover plan is to minimize the service outage to the existing user base and to expedite the implementation of the overall system. The final cutover plan will be mutual agreed upon by the City and Motorola. The final cutover plan will be developed during the Detailed Design Review (DDR) and will become a part of the Detailed Design Document (DDD). It is suggested that the Trunked System be procured and staged at Motorola's Customer Center for Systems Integration (CCSI). At CCSI the system can be staged, integrated and tested as a working system. All interconnecting cables will be made and cut to length for use in the field to provide for a custom installation. Once staging is complete, the system will be shipped to the field for installation and optimization. Installation, implementation and equipment optimization at the Mount Sequoyah site and the CDC Dispatch site will be done while the City of Fayetteville continues to operate on their existing system. It will be necessary to migrate all users to the new Trunked System. All Type I only subscribers will not function on the new Trunked System. Any Type II capable subscribers with Type I only talkgroups in their Fleetmap, must be reprogrammed with a Type II personality. To minimize downtime, it may be feasible to program affected Type II capable subscribers with a Type II personality in advance, provided that sufficient capacity is available in the radios. If sufficient capacity is not available, the affected subscribers will experience some disruptions in service once the site switch occurs. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 30 O MOTOROLA 0 SECTION 2 ❖ POINT BY POICSPONSE TO THE RFP Motorola will develop Fleetmapping Templates with a Type II personality and reprogram subscribers that will make the migration to the new Trunked System. While this is taking place, Motorola will install and optimize the new Trunked system at the Mount Sequoyah site. Once the new Trunked infrastructure at Mount Sequoyah is fully operational, it will be left powered on in a receive only mode. Two existing CENTRACOM Series II Consoles will be relocated to a temporary dispatch area in the CDC. Once this is done, dispatch furniture and console upgrades to Gold Elite will take place. When all four new Elite Ops are fully functional, all modifications to the dispatch area are complete, and a microwave link is established to Mount Sequoyah, site transition will take place. The existing system will be powered down and the new Trunked system will be fully activated and optimized at the system level. At this point, all Type I only Subscribers will no longer function on the City of Fayetteville's Communications. Any Type II capable subscribers with Type I only talkgroups in their Fleetmap that were not capable of holding the Type II personality must be reprogrammed with Type II only talkgroups. System upgrades for making the existing Mount Robinson controller Type II compatible will now take place. Once all modifications to the existing controller are performed it will be left on in a receive -only, Hot -Standby configuration. Functional and Coverage Acceptance Testing will be performed on the new system. 3.22 Acceptance Testing - Radio System The successful Proposer shall be required to provide an acceptance testing procedure for approval by the City or its agent. The Acceptance Testing Procedure (ATP) shall provide for performance testing of the system as well as including testing the hardware and software components as to compliance to the published requirements. Testing of the system under traffic load and power outage conditions will be required. The Proposer shall submit an Acceptance Test Procedure subject to approval by the City. MOTOROLA RESPONSE: Read and understood. Motorola will provide a complete Acceptance Test Plan, for consideration and approval, at the DDR session. As this is a live Public Safety communication system, very careful planning and consideration must be given to any Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary L:r-;a-7c i,7ll_I 31 CITY OF FAYETTEVILL} RKANSAS acceptance tests so as to limit the impact to the end user community. For tests such as a power outage, the City may want to limit the test to only a portion of the Trunked radio system so as to limit the impact to the users. Traffic loading tests will need to be considered carefully as well. The Proposer shall be prepared to describe, perform and supply all necessary diagnostic routines and demonstrate that all hardware and software meet the published specifications and the intent of the specifications. The Proposer's Project Manager or Supervisor shall ensure that the proper engineering and/or technical personnel are present, as mutually agreed between the Proposer and the City, for the ATP. A final acceptance testing period of thirty (30) days following cutover will be required before final acceptance of the system will be considered. Final System Acceptance will be accomplished utilizing the procedure defined by the plan submitted by the Proposer and approved by the City. Once successful testing has been completed the acceptance form included in this RFP will be used as the signatory document identifying system acceptance had been granted. The acceptance form will become an addendum to the final contract for the system. The warranty period shall begin upon system acceptance, regardless on any beneficial use of the system that may have occurred prior to acceptance. MOTOROLA RESPONSE:• Motorola understands with the following clarification. The City and Motorola will agree upon provisions for a Certificate of Final System Acceptance which will be signed to evidence final system acceptance which will occur upon successful completion of the Acceptance Test Plan. With regards to commencement of warranty period and beneficial use, Motorola responds that should the City commence use of the System or any sub -system thereof for their intended purposes, other than for the express purposes of training or testing, prior to Final System Acceptance, final payment for said System or sub -system shall be due net thirty (30) days. The warranty or maintenance periods for such equipment put into use, unless warranty or maintenance has already begun, shall be deemed to have commenced concurrently with the use of the equipment for its intended purpose. The use of the equipment for its intended purpose shall be deemed to have occurred when the City commences to use and rely primarily on the equipment for its communications. Minor omissions or variances in performance of the equipment, which do not materially effect the operation of the System as a whole, should not postpone the acceptance date. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 32 OMOTOROLA 0 SECTION 2 ❖ POINT BY POIN'.ESPONSE TO THE RFP 3.23 RCC Consultants. Inc.'s Role RCC Consultants, Inc., (RCC), will be retained by the City to act as its agent during system implementation and testing. MOTOROLA RESPONSE: Read and understood. OMOTOROLA Use or disclosure of this proposal O subject to the restrictions on the title page. Motorola Confidential Proprietary 33 CITY OF FAYETTEYILL•RKANSAS Attachment called the City and hereafter called ATTACHMENT to the contract between City of Fayetteville, Arkansas, hereinafter EQUIPMENT ACCEPTANCE FORM Completion of this document will provide acceptance by the City of Fayetteville, Arkansas, of the (Item of Equipment) provided by (Proposer's Name) . The acceptance period will begin, with the City's concurrence, on the day following installation completion of the (Item of Equipment) The term installation completion indicates a condition wherein the equipment has been installed, optimized, tested and is operating to the extent that the features and functionality called for in the specifications are being met. (An Installation Completion Form has been signed by the city and the Proposer- (see Section 2)). The system will be accepted by the City immediately following thirty (30) consecutive days of operation without discovery of a major fault or major failure. A major failure, for the purpose of this document, shall be defined as any problem that materially effects the functionality of the equipment or its operation and result in a loss of service normally provided by the equipment. Only the items provided by the Proposer as the results of these specifications will be considered in the ATP. Existing equipment or sub -systems not upgraded or refurbished by the Proposer will not be considered as part of the ATP. Following repair of the major fault or failure, the thirty (30) day acceptance period shall begin again at day one (1) and these terms shall remain constant until the thirty (30) day acceptance period is satisfactorily completed. The system must be failure free prior to final acceptance. The day following completion of the trial period and acceptance by the City of the shall be the anniversary date for all future maintenance contracts between the City to govern such other agreements regarding first year warranty, parts, and other first year guarantees made by part of this contract or described in any other agreements between and the City This date shall also be used maintenance, on -site spare to the City, whether 34 Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA SECTION 2 ❖ POINT BY POINIESPONSE TO THE RFP The form must be authorized and accepted by the designated representative of the City in order to become valid and binding upon both parties to this contract. Accepted by: _ Title: Date: MOTOROLA RESPONSE: Motorola understands and will comply with the following clarification. The City and Motorola will agree upon provisions for a Certificate of Final System Acceptance which will be signed to evidence final system acceptance which will occur upon successful completion of the Acceptance Test Plan. Use or disclosure of this proposal Is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 35 CITY OF FAYETTEVILLSRKANSAS ATTACHMENT Attachment _ called the City and hereafter called to the contract between City of Fayetteville, Arkansas, hereinafter FINAL SYSTEM ACCEPTANCE FORM Trunked Radio & Communications Console System Completion of this document will provide acceptance of the City of Fayetteville, Arkansas Radio System Improvement Project described in this contract. The acceptance period will begin, with the City's concurrence, on the day following "successful system cutover" of the 800 MHz trunked radio and communications console systems. The term "successful system cutover" indicates a condition wherein all system components have been installed, optimized, tested and are operating to the extent that the features and functionality called for in the specifications are being met. The system will be accepted by the City immediately following thirty (30) consecutive days of operation without a major failure. A major failure, for the purpose of this document, shall be defined as any problem causing a missed or unreadable communications that would have been processed correctly if the equipment components of the system had been operating properly. Only the items provided by the Proposer as the results of these specifications will be considered in the ATP. Existing equipment or sub -systems not upgraded or refurbished by the Proposer will not be considered as part of the ATP. Following restoration of service from a major failure, the thirty (30) day acceptance period shall begin again at day one (1) and these terms shall remain constant until the thirty (30) day acceptance period is satisfactorily completed. The system must be failure free prior to final acceptance. The day following completion of the trial period and acceptance by the City of the Radio System Improvement Project shall be the anniversary date for all future maintenance contracts between the City and . This date shall also be used to govern such other agreements regarding first year warranty, maintenance, on -site spare parts, and other first year guarantees made by to the City, whether part of this contract or described in any other agreements between and the City. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 36 a MOTOROLA • SECTION 2 ❖ POINT BY POLSESPONSE TO THE RFP The form must be authorized and accepted by the designated representative of the City in order to become valid and binding upon both parties to this contract. Accepted by: _ Title: Date: MOTOROLA RESPONSE: Motorola understands and will comply with the following clarification. The proposed form is generally acceptable, subject, however, to conforming the language to any mutual agreements made by the City and Motorola in the system agreement, and subject to the terms, specifications and acceptance provisions set forth in the mutually agreed to Statement of Work or Acceptance Test Plan. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 37 CITY OF FAYETTEVILLE tKANSAS SECTION 4 Technical Requirements The City of Fayetteville is seeking to upgrade the existing 800 MHz trunked radio system. The primary reasons for the upgrade include > Insufficient coverage > Insufficient channel capacity during events > Age of the system > Lack of system back-up MOTOROLA RESPONSE: Read and understood. In an effort to solve these problems, the City is requesting a proposal for an upgraded trunked radio system --- with additional channels --- to be located at a better site. This system must be compatible with Motorola "Type II" trunking protocol. A significant number of field radios are currently in use by the City which are capable of the "Type IP" protocol, and are to be upgraded to this signaling format in order to operate on the new system. MOTOROLA RESPONSE: Read and understood. In addition, the City desires to improve the dispatch audio quality and system management capabilities. This is to be accomplished through an upgrade of the Central Dispatch Center (CDC) to state-of-the-art dispatch technology. This upgrade includes new touchscreen CRT consoles, a System Management Console, and a direct microwave link between the CDC and the new trunked system. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 38 O MOTOROLA SECTION 2 ❖ POINT BY POIN•SPONSE TO THE RFP Improved system fault tolerance is also desired. The City is convinced that this can be accomplished through two steps: The new radio system should be quoted with a redundant central controller to assure trunking continuity in the event of a controller failure 2. The existing radio system is to be left in place and in "warm standby" operation as a back up to the new system. However, it must first be upgraded to "Type II" trunking operation in order to operate with the radios currently available from the manufacturer. This system must be capable of being remotely activated by a manual switch at the CDC in the event of a total failure of the primary site. MOTOROLA RESPONSE: Read and understood. The City requires the following system coverage: Pass/fail criteria: Circuit Merit "3.5" delivered audio quality Reliability: 95% area coverage Service area required: Within Fayetteville City Limits *CM -3 represents "speech understandable without repetition; some noise/distortion may be present" MOTOROLA RESPONSE: Read and understood. The City is confident that a well -designed system located at the water tower atop Mount Sequoyah will accomplish the desired coverage. However, it will be the proposer's responsibility to prove that the proposed system will provide the required coverage. Hence, the RF design and site(s) to be used will be left to the determination of the proposer. Further details regarding providing and confirming the required coverage are supplied in Section 5.0. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 39 CITY OF FAYETTEVILISARKANSAS 0 The City will be providing a shelter for the new radio site. This shelter design calls for conformation with Motorola "R-56" standards. Proposer should provide the City their space, electrical, and HVAC requirements for the proposed system. MOTOROLA RESPONSE: Read and understood. 4.1 Detailed Costs Equipment A quotation should be provided detailing costs for the following: > One (1) trunked central controller > One (1) redundant central controller > Seven (7) trunked repeaters At least three (3) of the repeaters should be equipped for secure voice operation > Transmit Receive Antenna Network, including: ♦ Transmit antenna and line ♦ Receive antenna and line ♦ Transmitter Combiner capable of combining at least ten (10) channels onto one antenna (frequencies are listed in section 4.2.11.2.1) ♦ Receiver Multicoupler capable of combining at least ten (10) channels onto one antenna (frequencies are listed in section 4.2.11.2.1) > Site monitoring and Alarm system > UPS system, capable of maintaining power to all trunked site equipment for at least twenty (20) minutes > System Management Terminal, capable of monitoring system diagnostics, modifying subscriber access parameters, and dynamically enabling/disabling system features Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 40 OMOTOROLA • SECTION 2 ❖ POINT BY POIP�CESPONSE TO THE RFP > Dispatch Console system, including ♦ Four (4) CRT -style dispatch consoles Each console position should include at a minimum a 19" touchscreen monitor, footswitch, headset, and call check recorder ♦ Central Electronics package should include trunked controller interface, logging recorder interface, telephone PBX interface, and base station interface for at least seven (7) trunked and eight (8) conventional stations ♦ Centralized clock system utilizing WWVB time standard to synchronize all console and audio recorder time clocks > Microwave link between the Central Dispatch Center (CDC) and the repeater site Link will be used to interconnect the dispatch consoles to the trunked system, and should at a minimum provide DS -1 capacity > Hardware and software needed to upgrade the existing central controller to "Type II" operation > Wireless remote switching components to allow CDC supervisor to toggle between primary and redundant trunking controller, and between main and standby radio system > Field Radios: One -hundred sixty-four (164) mobiles as specified in section 4.2.23.2, and One -hundred seventy-one (171) portable radios as specified in section 4.2.23.3, and Twenty-eight (28) control stations as specified in section 4.2.23.4. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 41 CITY OF FAYETTEVILL•RKANSAS • Services: The quotation should include detailed costs for the following services: > Pre -design site visits > Path survey and frequency coordination (if applicable) for microwave link > Installation of all radio system equipment listed above at the new radio site > Installation of all dispatch system equipment listed above at the CDC > Interconnection, optimization, and cut -over of all fixed equipment > Removal of all replaced equipment at the CDC > Upgrade of existing central controller to "Type II" operation > Upgrade (140 mobiles and portables) "Type II" capable radios to "Type II" operation > Develop programming templates for all new radios > Operator training session for dispatch consoles (up to 4 students, train -the -trainer, on -site) > Develop and participate in System Acceptance Test, which should include both an equipment functionality test as well as a coverage test MOTOROLA RESPONSE: Read and understood. 4.2 Technical Requirements --806 MHz Trunked Radio System Section 4 contains the technical requirements of the equipment, systems and services that are to be provided. 4.2.1 Instructions All responses must be on a paragraph by paragraph basis. When called for in the RFP, the responder to this RFP must fully describe their offering. If totally and unquestionably compliant with the individual requirement stated in each paragraph, a response of "Fully Compliant" is satisfactory. Or, if the paragraph supplies background information, a statement of "Read and Understood" is Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 42 O MOTOROLA • SECTION 2 ❖ POINT BY POIN'll(ESPONSE TO THE RFP satisfactory. If the offering being made is not totally compliant, or if the proposer feels they have a better and/or more economical approach that does not compromise the intent of the specification or requirement, a full explanation of the offering must be provided. MOTOROLA RESPONSE: Read and understood. 4.2.2 Existing System The existing radio site is located on property owned by the City, and is currently occupied by a 400 -foot guyed tower, an equipment shelter, and a standby power generator that serves the City's trunked radio system. The City wishes to continue using the current system as a back-up site. MOTOROLA RESPONSE: Read and understood. In order to accomplish better coverage, additional channel capacity, and improved reliability, the City has decided to purchase a new radio system to be installed at the water tower atop Mount Sequoyah. The City will install and implement their own, equipment shelter and standby power generator, and make use of the existing tower for antenna mounting. MOTOROLA RESPONSE: It is Motorola's understanding that the City of Fayetteville has obtained necessary permissions for the equipment building and antenna mounting on the Mount Sequoyah Water Tower site. The Mount Sequoyah Water Tower site must be capable of supporting the new antennas and microwave dishes. The City of Fayetteville is responsible for providing Motorola the proper Color Code for painting the 800 MHz and Microwave antennas that will be used on the Mount Sequoyah Water Tower site. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA a CITY OF FAYETTEVILLLSKANSAS 4.2.3 Communications Site The City strongly recommends the use of the water tower atop Mount Sequoyah as the site for installation of the new radio system. However, since the proposer is ultimately responsible for providing coverage throughout the area bounded by the Fayetteville City limits, the use of this site is not imperative. The proposer should select the site that will provide the required coverage, while endeavoring to assure that the selected site is: ♦ Cost effective ♦ Immediately available for equipment installation ♦ Accessible in all weather conditions ♦ Acceptable to residents in the neighborhood. MOTOROLA RESPONSE: Read and understood. 4.2.4 Radio Propagation Analysis The proposer shall provide a radio coverage analysis for the new trunked radio system. The requirements of the analysis and the associated Radio Coverage Acceptance Test Plan (CATP) are detailed in Section 5 of this RIP. It is imperative that any radio coverage analysis be clearly presented and discussed. Acceptance of the trunked system will based on two major factors, 1) the proper implementation and operation of the equipment and system and 2) the performance of the system in regards to providing reliable radio coverage. MOTOROLA RESPONSE: Read and understood. The proposed City of Fayetteville communications system will operate from City of Fayetteville selected sites and will perform at maximum benefit under those circumstances. During the DDR, the Motorola project engineer, jointly with the City of Fayetteville, will refine a projected coverage plan and a test procedure to verify the projected coverage. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary E OMOTOROLA SECTION 2 ❖ POINT BY POINSSPONSE TO THE RFP 4.2.5 System Implementation The City wishes to maintain full radio communications while the new radio site is being implemented. The proposer shall give strong consideration to fully installing all new equipment at the new site while maintaining full and continuous trunked communications via the existing site. MOTOROLA RESPONSE: Read and understood. Per Section 3.21 of this document, the cutover and implementation plans will be mutually agreed upon by Motorola and the City of Fayetteville at the DDR. Any testing that requires the activation of the equipment at the new site shall be accomplished with a minimum of disruption to two-way communications being provided via the existing site. If at any point the system must be taken off the air, for any time period, prior notification of at least twenty-four hours shall be given the City's project manager. The notification shall include the time and date of the event along with an estimation of the time the system will not be available either partially or in whole. MOTOROLA RESPONSE: Read and understood. Any disruption of service will be minimized and coordinated with the City of Fayetteville. Once the new site is fully operational from a trunked radio perspective the existing site may be placed in stand-by (receiving and trunking, but not transmitting) mode. The proposer shall provide a full and complete cutover plan as part of the proposal being submitted. The City will review the plan and suggest modifications if any. MOTOROLA RESPONSE: Read and understood. Please refer to Section 3.21 for the Preliminary Cutover Plan. A Final Cutover Plan will be developed during the DDR. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 45 CITY OF FAYETTEVILISLRKANSAS • 4.2.6 General Requirements - Trunked System 4.2.6.1 Intent It is the intent of these specifications to set forth the minimum technical and performance standards for a high quality 806 MHz trunked radio communications system to be used for Public Safety and Local Government operations. MOTOROLA RESPONSE: Read and understood. The complete system will meet minimum technical and performance standards for a high quality 806 MHz trunked radio communications system. A technical specification sheet for each individual piece of the overall system will be provided with the proposal. 4.2.6.2 Quality All of the equipment shall be of the highest professional quality and reliability. All materials shall be new. In no case, will reworked or used equipment be considered. MOTOROLA RESPONSE: Read and understood. All equipment used in the communications system will be new and only of the highest professional quality and reliability. 4.2.6.3 Standards All equipment shall meet or exceed the latest applicable standards of the FCC, EIA, TIA and IEEE at the time of submission of the proposal. In addition, the equipment shall also meet all domestic U.S. telephone company specifications with respect to audio levels and control voltages being impressed on their facilities. The proposer shall certify that the equipment being offered meets or exceeds all of the requirements specified. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 46 O MOTOROLA 0 SECTION 2 ❖ POINT BY POISESPONSE TO THE RIP MOTOROLA RESPONSE: Read and understood. Per published equipment specification sheets, all Motorola equipment, either manufactured by or provided as second party, will meet or exceed the industry governing agency equipment standards and compatibility. 4.2.6.4 Emissions Certification All equipment proposed that is subject to electromagnetic emissions testing shall be certified as compliant with the applicable FCC rules. Test reports shall be submitted for review, upon request, without charge. MOTOROLA RESPONSE: Read and understood. Per published equipment specification sheets, all Motorola equipment, either manufactured by or provided as second party, will meet or exceed the industry governing agency equipment standards and compatibility. 4.2.7 On -Site Visit To ensure a total understanding of the requirements, a qualified representative of the proposer should conduct an on site visit prior to submitting a proposal. MOTOROLA RESPONSE: Read and understood. Motorola has made in -person visits to each site where new communication equipment will be located. 4.2.8 Proposal Package As a demonstration of knowledge and understanding of the requirements and system needs, and in response to these requirements, a detailed proposal package must be submitted. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 47 CITY OF FAYETTEVILLE•KANSAS MOTOROLA RESPONSE: Read and understood. In order to be considered responsive, a paragraph by paragraph response to each item in this specification must be provided. The response shall denote the full and unqualified compliance with the specification paragraph or shall clearly describe any and all deviations from the specifications. For each paragraph in which a deviation is noted, the response shall state the reason for the deviation and why the proposed solution is superior to, or equal to, the specification. Failure to provide this information shall be cause for rejection of the proposal. MOTOROLA RESPONSE: Read and understood. The description of the equipment to be supplied shall be covered in detail in the proposal included with the bid response. Brochures and/or specification sheets are requested with the proposal. If technical references and responses are supplied in the brochures and/or specification sheets, those references must be clearly identified in the body of the proposal. MOTOROLA RESPONSE: Read and understood. Failure to submit a complete, detailed proposal package shall be cause for the proposal to be rejected as non -compliant. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 48 O MOTOROLA SECTION 2 ❖ POINT BY POINSSPONSE TO THE RFP 4.2.9 Support By Manufacturer - Trunked System 4.2.9.1 Factory Testing - Trunked System The communications equipment supplied shall undergo factory testing prior to shipment. The testing shall encompass all parts of the equipment, from board to system level. MOTOROLA RESPONSE: Read and understood. The proposer shall note the extent of the testing and whether or not a factory staging of the system will take place for the purpose of demonstrating the operation of the system for the City. If such an event is planned, the extent of the staging shall be delineated, giving the following: Location of the test The amount of time to be expended on the test What elements of the system will be included in the test The type of testing to be accomplished and the features that will be demonstrated. The proposer shall clearly state the benefit to the City of such a test. As part of the pricing proposal, the proposer shall note the price of the undertaking and the planned date(s) of the event. MOTOROLA RESPONSE: Read and understood. Motorola proposes, the City of Fayetteville's new Trunked System be staged at Motorola's Customer Center for Systems Integration (CCSI) in Schaumburg, Illinois. CUSTOMER CENTER FOR SYSTEMS INTEGRATION (CCSI) Specialized technical teams will work with factory and field program managers, project engineers, and product group personnel to set up the system at CCSI. CCSI's staff will build the system from approved drawings of the City of Fayetteville's new Trunked System, configuring the equipment exactly as it will be at its final destination. Adjustable cable trays will suspend cables and wiring to conform to the City's building requirements. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA CITY OF FAYETTEVILL RKANSAS • At CCSI, Motorola technical teams will verify system operation and functionality before the City receives shipment. This will ensure that when the system arrives, the system works as designed. This process simplifies installation and decreases installation time. Major system components included as part of this proposal will be Staged. It was indicated at the pre -proposal meeting that a representative of the City of Fayetteville would not attend the factory staging at CCSI. The exact date of the staging effort will be dependent upon the Notice to Proceed date. CCSI Staging Events Order Booking and Coordination Information As part of the CCSI Project Management responsibility, the CCSI personnel will assist the Field in booking the lists onto the factories for manufacturing. The CCSI Project Manager will work extensively with the Schaumburg and Florida factories and Dropship vendors to coordinate the delivery of the equipment to the CCSI facility. Documentation CCSI will provide four (4) copies of the final System Installation Guide for all systems. One (1) will be sent to the Field System Engineer, one (1) to System Support Center, and two (2) to the Field Program Manager. Additional copies will be available by contacting the CCSI Project Manager. Preliminary System Installation Guide The Preliminary System Installation Guide will include the following components and will be shipped with the equipment when it leaves the CCSI facility: • Shipped Equipment Inventory Report + Field supplied System Functional Block Diagram • Field supplied Site Floor Plan and Cable Tray location detail 6• Field supplied Rack Diagrams ❖ Graphic System Interconnect Diagram 50 Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 0 SECTION 2 ❖ POINT BY POISPONSE TO THE RFP Finalized System Installation Guide The Finalized Installation Guide will include the following components: 4 Shipped Equipment Inventory Report • Field -supplied System Functional Block Diagram • Field -supplied Site Floor Plan and Cable Tray Location Detail • Field -supplied Rack Diagrams • Field -supplied FleetMap and/or Personality information e• Field -supplied Microwave Channelization Plan c• Graphic System Interconnect Diagram w System Level Setting Diagram • System Functional Test Check Sheets a Distribution Frame, Cable Plan and Labeling information • Equipment Parameter Settings c• Jumper Settings • Current/Tested Software Versions List c• Programming Information *'• Base Station/Repeater Test Data Sheets Interconnect Cabling The system factory, as part of the staging process, will supply all cables associated with the staged system including the power outlet to the input to the Combiner, including 1/4 inch Superflex receive RF, 1/2 inch SuperflexTM transmit RF, 25 pair telco, 8 wire flat audio (RJ-45 termination), and trunking data cables. All FNE cables will be cut to length and labeled on both ends with To/From designators. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 51 CITY OF FAYETTEVILLEOKANSAS • All cables and connectors will be supplied to the following standard: ❖ 1/2" Transmitter and 1/4" Receive SuperflexTM cable • Transmitter and Receiver connectors ro Modular jack patch panel distribution and patch cables to interface to equipment ¢• Modular adapters and pigtail cables, as required e• System control and data cables © Cable and connectors as required to the demarcation points The systems factory will coordinate the manufacture of the above mentioned cables. The required length for each Customer system application cable will be determined by CCSI based on the Customer's system configuration which is represented on the documentation provided by the field, plus 1 to 2 feet. The performance of all Motorola manufactured cables will be verified as part of the testing of the City of Fayetteville's system. Cut to length cables will be manufactured in the Schaumburg facility in the "Cable Loft" (or outsourced as necessary) and will be manufactured using the following process: :+ RF cables are manufactured using computer controlled machines for jacket and center conductor striping per the cable and connector manufacturers' specifications • Connectors are attached utilizing resistance soldering techniques approved by the cable and connector manufactures +S All RF cables are subjected to TDR (Time Domain Reflectometer) sweeps to insure quality • All cables are produced using consistent, well controlled cable manufacturing processes. Operation focuses full time on cable production and process improvements •3 The CCSI generated cable labels include the following and are included in the "As Built" section of the System Installation Guide: ♦ Cable number ♦ "From" connector 1 (equipment, connection name, connector type) Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 52 O MOTOROLA SSECTION 2 ❖ POINT BY POIN;SSPONSE TO THE RFP ♦ "To" connector 2 (equipment, connection name, connector type) ♦ Cable type ♦ Motorola or outside vendor part number (if not factory built) The cable run list is generated by CCSI engineers for all systems and will be included in the System As Built Document upon shipment. Note of exceptions to the above: AC/DC power cables as provided by the original manufacturer are supplied as CCSI standard. Additional or customized power wiring or cabling will not be supplied. System The tested system itself is a deliverable product that has been "installed" in the CCSI facility; levels set, cabled, programmed, and functionally tested prior to shipment. Staging Tasks CCSI will perform, as part of the system integration process, the following tasks: Confirm System Configurations CCSI will confirm the system configuration with the field team to validate correct system design and assembly. Track Equipment Inventory CCSI administrative personnel will ensure that all hardware and software required for staging is received on time to meet staging and Customer Witnessed System Test dates. It is the responsibility of the systems factory personnel to keep track of all inventory from the start of the systems factory process through shipment. Physical Setup of System The systems factory is responsible for setting up the cable tray runs, system hardware and loading software. Physical set up and location of hardware will comply with Rack Drawings and Site Floor Plans, as provided by the field. CCSI has variable power including 110 and 220 AC Volts, 50 and 60 Hz, as well as 24 and 48 DC Volts. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary © MOTOROLA 53 CITY OF FAYETTEVILOARKANSAS • Cables and Labels All cables will be cut and labeled with "to -from" designations to clarify the interconnection for field installation. Cables will be cut to Site Floor Plan specifications supplied by the field. Complete Connectorization of Sub -Systems All equipment cables will be connectorized, excluding power cables, due to the varying connectors and standards utilized throughout the world. Sub -System Assembly The systems factory will assemble all sub -systems that are required to complete the system configuration. These sub -systems may include subcontractor equipment that requires staging along with Motorola equipment to demonstrate interoperability. Optimization The field team will have responsibility for setting levels and optimizing the system as part of the field implementation process. CCSI will set levels and optimize the system to meet the published specifications. Additional level setting and optimization is normally required during the installation to ensure the system functions meet the customer expectations. Levels can change as part of the shipping process, and will be verified as part of the installation process. Load Application Parameters on all Equipment "Off the shelf" application software purchased with the system will be loaded by the systems factory. System parameters will be set according to information supplied by the field team. System software and system features will be tested, validated, and documented. Program Sample Subscriber Units Customer specific fleet mapping will be programmed into a sample of subscriber units. Default programming templates will be used by the systems factory where customer -specific information is not available in a timely fashion. Use or disclosure ofthis proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 54 O MOTOROLA 10 SECTION 2 ❖ POINT BY PoIPTKESPONSE TO THE RFP System Test Upon completion of the assembly of all components, the system will be powered -up and tested according to a standard systems factory -generated functionality test. Damaged Equipment The systems factory will repair, coordinate the repair of, or replacement of defective equipment procured through Motorola. Customer Functionality Tests Customer Witnessed Tests will be based on the Test Plan that has been previously prepared and agreed upon with the Customer. Customer Witnessed Demonstrations are performed for the Customer by the assigned CCSI System Engineer and supported by the Field Engineer. Applicable tests will be assembled specifically to cover the features of the Customer's ordered system. System Tear down The systems factory will disassemble the system as far as needed after it has passed all test and demonstration criteria. System Packing The systems factory will be responsible for packing the system components and identifying each box by site. Arrange for Shipment to Field The systems factory will make arrangements with Motorola's traffic department to ensure a timely pick-up and delivery of the equipment to all Customer locations. OMOTOROLA Use or disclosure of this proposals subject to the restrictions on the title page. Motorola Confidential Proprietary 55 CITY OF FAYETTEVILLESKANSAS 0 4.2.9.2 Replacement Parts - Trunked System The manufacturer shall maintain a replacement parts department to furnish parts and services. Such parts shall include all electronic and mechanical components, circuit boards, control modules and standard cabinet modules used as part of the system. Parts support for repair and expansion shall be continued for a period of not less than seven (7) years from the date of acceptance of the system as being operational. MOTOROLA RESPONSE: Fully compliant with clarification. Motorola will have parts availability for five years on subscriber equipment and seven years on fixed infrastructure equipment. Parts availability will be based from "last date of manufacture". It is also a goal of Motorola to allow for system expansion. Reasonable efforts will also be made for system expansion as follows: +o Additional Sites: 6 years `o Additional Operator Positions (Consoles): 6 years • Additional Channels: 7 years O Additional Subscribers: 7 years e** Additional Basic Function Subscribers: 12 years Electronic repair parts shall be available for shipment on an expedited handling basis with twenty-four (24) hours, 365 days per year including weekends and holidays. A twenty-four hour hotline telephone number for the handling of such orders shall be available. In addition, the location(s) and telephone number(s) of the nearest approved parts replacement, and board repair/return facilities shall be stated. MOTOROLA RESPONSE: Fully compliant with clarification. Motorola's System Support Center (SSC) carries a large inventory of parts for large systems in use throughout the world. It is impossible to stock all the parts for all systems. Parts are available on an "as available" basis and are shipped. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 56 O MOTOROLA • SECTION 2 ❖ POINT BY POIN•SPONSE TO THE RFP as needed. The City or Smith Two -Way Radio, Inc. will call 1-800-323-9949, which is the number to the SSC. A return authorization number will be used by Smith Two -Way Radio, Inc. for tracking any boards returned for repair and for tracking any loaner or exchange parts sent from the SSC. The address of the SSC is Motorola System Support Center, 1311 East Algonquin Road, Schaumburg, Illinois, 60196. 4.2.9.3 Maintenance Service - Trunked System A complete contract maintenance service shall be offered through the manufacturer's approved local service facility. The local service facility shall provide prompt repair service should a failure occur. The price of a service contact shall be quoted as part of the response to this RFP following the guidelines set forth in the following sections. MOTOROLA RESPONSE: Fully compliant. See Maintenance Section. 4.2.9.4 Factory Technical Support - Trunked System The manufacturer shall offer engineering and technical support to the user and/or its service agency to help resolve any operational or service problems that may occur. The manufacturer shall provide a 24 -hour hotline telephone number for technical support. The proposer shall certify that this support will be available to the end user of the system and/or its chosen servicing agency and denote what costs, if any, are associated with this service. MOTOROLA RESPONSE: Fully compliant. See Maintenance Section. Factory Technical Support is available on a 24x7 basis for a severity level one call. The City or Smith Two -Way Radio Inc., will call (800) 323-9949 and reference the case number assigned to the service interruption call. Use or disclosure of this proposal is subject to the restrictions on the Motorola Confidential Proprietary MOTOROLA 57 CITY OF FAYETTEVILI�RKANSAS • 4.2.9.5 Programming Support Services - Trunked System If applicable, the manufacturer shall offer on-line programming services via modem to the user and/or its service agency to allow upgrades or changes to the system following installation. The manufacturer shall provide the costs, if any, of such services. MOTOROLA RESPONSE: Motorola takes exception. Motorola does not offer on-line programming services via modem to the user and/or its service agency to allow upgrades or changes to the system. 4.2.9.6 Warranty - Trunked System Equipment and Accessories A one (1) year parts and labor warranty covering software and hardware shall be offered for all items of the trunked communications equipment including the new microwave system (if purchased) as well as all ancillary items. Labor includes time for both on site and depot work. Circuit boards sent in for deport repair are to be returned within three days from the time the item reaches the depot receiving point. All shipping costs shall be the responsibility of the manufacturer. The warranty period begins at the date of acceptance of the trunked system by the user. The proposer shall state the level of response that is included in the warranty service and the expected time for repair of modules if sent to a depot service center. (See Section 6.) MOTOROLA RESPONSE: Clarification. Motorola provides the following warranties that are also in Section 9 of the CSA included with this proposal: WARRANTY A. WARRANTY PERIOD. Upon System Acceptance, the System Functionality representation described below is fulfilled. The Equipment and Motorola Software is warranted for a period of one (1) year after System Acceptance ("Warranty Period") in accordance with the applicable limited warranties shown below. In no event will the warranty period last longer than eighteen (18) months after the Equipment and Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 58 O MOTOROLA • SECTION 2 ❖ POINT BY POIN•SPONSE TO THE RFP Software is shipped from Motorola. Customer must notify Motorola in writing if Equipment or Motorola Software does not conform to these warranties any later than one month after the expiration of the Warranty Period. B. SYSTEM FUNCTIONALITY. Motorola represents that the Communications System will satisfy the functional requirements in Exhibit _. Upon System Acceptance, this System Functionality representation is fulfilled. After System Acceptance, the Equipment Warranty set forth below, the Software Warranty set forth in the Software License Agreement, and the Enhanced System Support Plan described in Exhibit C will apply. Motorola will not be responsible for performance deficiencies of the System caused by ancillary equipment not furnished by Motorola attached to or used in connection with the System provided hereunder. Additionally, Motorola will not be responsible for System performance where the functionality is reduced for reasons beyond Motorola's control including but not limited to I) an earthquake, adverse atmospheric conditions or other natural causes; ii) the construction of a building that adversely affects the microwave path reliability or RF coverage; iii) the addition of additional frequencies at System sites that cause RF interference or intermodulation; iv) Customer changes to load usage and/or configuration outside the parameters specified in Exhibit B; v) any other act of parties who are beyond Motorola's control, including Customer or its employees, contractors, consultants or agents. C. EQUIPMENT WARRANTY. Motorola warrants the Equipment against material defects in material and workmanship under normal use and service during the Warranty Period. Unless otherwise specified in writing, the Warranty Period for non -Motorola manufactured Equipment will be as stated in this Section. At no additional charge and at its option, Motorola will either repair the defective Equipment, replace it with the same or equivalent Equipment, or refund the purchase price of the defective Equipment, and such action on the part of Motorola will be the full extent of Motorola's liability hereunder. Repaired or replaced Equipment is warranted for the balance of the original applicable warranty period. All replaced parts of the Equipment shall become the property of Motorola. Use or disclosure of this proposal is subject to the restrictions on the Motorola Confidential Proprietary 59 CITY OF FAYETTEVIL*RKANSAS • THIS WARRANTY DOES NOT APPLY TO a) Defects or damage resulting from use of the Equipment in other than its normal and customary manner. b) Defects or damage occurring from misuse, accident, water, or neglect. c) Defects or damage occurring from testing, operation, maintenance, installation, alteration, modification, or adjustment not provided by Motorola pursuant to this Communications System Agreement. d) Breakage or damage to antennas unless caused directly by defects in material or workmanship. e) Equipment that has been subjected to unauthorized Equipment modifications, disassembly or repairs (including the addition to the Equipment of non -Motorola supplied equipment if not authorized by Motorola) which adversely affect performance of the Equipment or interfere with Motorola's normal warranty inspection and testing of the Equipment to verify any warranty claim. f) Equipment which has had the serial number removed or made illegible. g) Batteries (because they carry their own separate limited warranty). h) Freight costs to the repair depot. Equipment which, due to illegal or unauthorized alteration of the software/firmware in the Equipment, does not function in accordance with Motorola's published specifications or with the FCC type acceptance labeling in effect for the Equipment at the time the Equipment was initially distributed from Motorola. j) Scratches or other cosmetic damage to Equipment surfaces that does not affect the operation of the Equipment. k) Software. I) Normal and customary wear and tear. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 60 O MOTOROLA • SECTION 2 ❖ POINT BY POI SPONSE TO THE RFP D. MOTOROLA SOFTWARE WARRANTY. Motorola Software is warranted in accordance with the terms of the Software License Agreement attached as Exhibit A to the CSA which is included in this proposal. E. These express limited warranties as set forth in this Section are extended by Motorola to the original end user purchasing or leasing the System for commercial, industrial, or governmental use only, and is not assignable or transferable. These are the complete warranties for the Equipment and Software provided pursuant to this Agreement. F. THESE WARRANTIES ARE GIVEN IN LIEU OF ALL OTHER WARRANTIES. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL MOTOROLA BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE EQUIPMENT. IN NO EVENT WILL MOTOROLA BE LIABLE FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE EQUIPMENT, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW. 4.2.9.7 Spare Pans - Trunked System The proposers shall include, and price as an optional item, a recommended spare parts list for all repeater stations and central controller. (See Section 7.) MOTOROLA RESPONSE: Read and understood. 4.2.9.8 Documentation - General - Trunked System All manuals shall be nominally 9" X 12" in size and shall be furnished in a manner that allows easy field insertion of update or revision pages. Pages should be reinforced to resist tear -out from the binder. Illustrations requiring larger than standard page size shall be fan -folded for proper storage in the binder. The method of updating the manuals, Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary © MOTOROLA 61 CITY OF FAYETTEVILLEEKANSAS • for revision or other reasons, shall be clearly stated in the proposal with any actions required by the users noted. MOTOROLA RESPONSE: Read and understood. 4.2.9.9 Installation Manual - Trunked System The installation manual shall contain information that describes the proper procedures necessary to allow a trained technician to unpack, assemble and interconnect the various system components to prepare the system for operation. The manual shall include those details unique to the system, such as termination points of each audio pair and any auxiliary input/output functions. The manual shall include complete system configuration data; "as -built" diagrams and OEM supplied data for ancillary items furnished with the system. Two (2) installation manuals shall be provided with the system. MOTOROLA RESPONSE: Fully compliant. Upon completion of the project a System Manual will be provided that documents the system "as -built". Future revision and or changes made to the system will require updates to the System Manual. These revisions may be quoted as a sold service from Motorola. 4.2.9.10 Service & Maintenance Manual - Trunked System The service and maintenance manual shall include the theory of operation, electronic board overlays, schematic diagrams of each assembly and detailed parts listings when necessary to allow servicing of the equipment to the component level if desired. Explanations of diagnostic display interpretations shall be included. Two (2) service & maintenance manuals shall be included with the system. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 62 O MOTOROLA • SECTION 2+ POINT BY POIN•SPONSE TO THE RFP 4.2.9.11 Operator's Manual - Trunked System Two operator's manual shall be furnished with each item of equipment. The manual shall provide a basic operational description of the equipment and other pertinent operational details. The manual shall be clearly written and illustrated with drawings and photographs. MOTOROLA RESPONSE: Fully compliant. 4.2.10 System Description - Trunked System 4.2.10.1 System Configuration The system shall be proposed in accordance with the requirements of the RFP and follow the configuration as noted in the RFP. However; the proposer may choose to make adjustments to the individual equipment configurations. Such •an approach, if selected, must be described in full explaining why the method is superior as• to performance, operation and/or price. MOTOROLA RESPONSE: Read and understood. 4.2.10.2 Modular Construction To enhance the overall flexibility and allow for ease of future expansion, the system shall be of modular design and construction to the greatest extent possible. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 63 CITY OF FAYETTEVILISRKANSAS • 4.2.10.3 Solid State Circuitry The electronic circuitry employed throughout the trunked communications system shall utilize solid-state circuitry and be microprocessor based. The only exception allowed shall be relays for external interfaces, switches, spark gap punch blocks, and devices of a like nature. MOTOROLA RESPONSE: Read and understood. 4.2.10.4 Equipment Interchangeability For ease of service and reduction of spare modules, all similar boards shall be completely interchangeable throughout the system with only minor adjustments. Such adjustments shall be limited to switch settings, jumper changes, and/or plug- in or reprogrammable personality firmware. MOTOROLA RESPONSE: Read and understood. 4.2.10.5 Surge Protection Transient and surge protection shall be provided for each telephone line that is connected to the system. The surge protectors shall be sealed three -element gas filled spark gaps. The bidders shall state the minimum discharge current rating of the protectors. The telephone line surge protector shall be connected to the internal ground ring present in the shelter. The manufacturer, make, and model number of the devices shall be stated. MOTOROLA RESPONSE: Read and understood. AC line transients and surge protection shall be provided for the equipment. The bidder shall state the minimum discharge current rating Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 64 O MOTOROLA • SECTION 2 ❖ POINT BY POIWESPONSE TO THE RFP for each AC line surge protector. The surge protectors shall be connected to the internal ground ring of the equipment shelter. The manufacturer, make, and model number of the devices shall be stated. MOTOROLA RESPONSE: Read and understood. 4.2.10.6 Electrostatic Discharge Protection Each equipment rack or cabinet that houses equipment with electrostatic sensitive devices shall be equipped with a conductive wrist strap that is permanently attached to the rack or cabinet. Warning labels noting that the equipment requires electrostatic discharge protection shall be placed on the equipment or equipment housing in an obvious and easily viewed area. MOTOROLA RESPONSE: Read and understood. 4.2.10.7 Grounding - General At the minimum the following items are to be connected to the internal ground of the equipment shelter. 1. All trunked repeater equipment. 2. Central Controller 3. Transmitter Combiner 4. Receiver Multicoupler 5. Alarm Panel 6. Microwave terminal and multiplex (if used) 7. Metal battery racks MOTOROLA RESPONSE: Read and understood. All above items, as required by R-56 standards, will be grounded. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 65 CITY OF FAYETTEVILLIRKANSAS • 4 Minimum Requirements Solid or stranded wire, #2 AWG, shall be used for interior grounding. Insulated wire shall be used when runs occur in cable trays. Connection of conductors to equipment shall be via lugs or clamps. Contact points shall be cleaned to ensure an adequate bond. Lugs with two mounting holes shall be used to prevent pivoting and loosening inherent in lugs with one mounting hole. When joining solid conductors crimp connections shall not be employed but instead a permanent bond shall be made using exothermic welding. High pressure or mechanical connections may be used on stranded wire. In all cases sharp bends shall be avoided. MOTOROLA RESPONSE: Read and understood. All above items, as required by R-56 standards, will be grounded. The City of Fayetteville has elected to be responsible for the new construction of the equipment shelter to be used for the Mount Sequoyah Water Tower site. The City of Fayetteville will be responsible for complying with R-56 standards. 4.2.11 Trunked Repeater Equipment - Technical Requirements 4.2.11.1 General Requirements - Repeater Stations: The trunked repeater stations supplied shall be of the highest quality consistent with use in a Public Safety radio system environment and capable of operating at a site that exhibit a high level of RF interference without compromising performance. The transmitters shall be capable of continuous operation while producing 150 watts of RF power measured at the output of the antenna connector. The transmitters shall be continuously adjustable down to 75 watts RF power. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION 2 ❖ POINT BY POINTKESPONSE TO THE RFP 4.2.11.2 Operating Frequencies Seven (7) 800 MHz trunked repeater stations operating on the following radio frequencies shall be provided. Table 4.2.11.2.1 Transmit Frequency Receive Frequency 860.2375 MHz 815. 2375 MHz 859. 858. 857. 856. 854.96 854. 2375 2375 2375 2375 25 M 2125 MHz MHz MHz MHz Hz * MHz 814.2375 MHz 813. 2375 MHz 812. 2375 MHz 811. 2375 MHz 809.9625 MHz * 809. 2125 MHz * FCC License Application in Progress MOTOROLA RESPONSE: Read and understood. The repeater stations shall be equipped to allow interfacing to Motorola CentraCom consoles which are located at the City of Fayetteville Central Dispatch Center at 100-A West Rock. MOTOROLA RESPONSE: Fully compliant. The trunked repeater stations shall be equipped for analog operation in a 25 kHz channel bandwidth. The proposer shall state the capability, if any, of the equipment to support future analog and/or digital operation in a 12.5 kHz channel bandwidth. MOTOROLA RESPONSE: Fully compliant. QUANTRO/QUANTAR Repeaters are capable of being upgraded in the field for digital operation with hardware and firmware upgrades. In order to Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 67 CITY OF FAYETTEVILLSRKANSAS • upgrade the Trunked System to digital operation, other components within the system will also require upgrades. It is uncertain whether QUANTRO/QUANTAR repeaters can be reconfigured for operation in the 700 MHz band at this time. Further, it is generally uneconomical to modify repeaters for operation outside their original frequency band. For future planning purposes, the proposer shall also state the capability of the repeater stations being proposed as to the ability of upgrading the stations for trunked simulcast operation (GPS time launched). MOTOROLA RESPONSE: Fully compliant. QUANTRO/QUANTAR Repeaters are capable of reconfiguration to allow analog GPS time launched Trunked Simulcast operation. In order to upgrade the system to Trunked Simulcast operation, additional upgrades at additional cost will be required. Each transmitter shall be interfaced to an external alarm system (see paragraph 4.2.18) for the purpose of indicating RF power output, i.e., low RF power alarm. In addition, the transmitter shall provide an output indicating a major failure. MOTOROLA RESPONSE: Fully compliant. 4.2.11.3 Equipment Specifications - Trunked Repeater Station In addition to a descriptive narrative, the bidder shall include in the proposal, at the minimum, the following attributes of the equipment being supplied. MOTOROLA RESPONSE: Fully compliant. r Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION 2 ❖ POINT BY POIStESPONSE TO THE RFP As an option for consideration by the City of Fayetteville, Motorola has prepared pricing for 100 watt QUANTAR repeaters. This option is included to provide the City with an alternative to the 150 watt QUANTRO repeaters that will be discontinued in the third quarter of 2001. The QUANTAR repeater will, in approximately the same timeframe, 3Q2001, be available with a "Power Booster" option that will provide the same output power as the QUANTRO repeater. The "Power Booster" option can be field retrofitted at a later date. This optional pricing has also been included. No field services costs have been included to install this option. 4 General Specifications + Physical Dimensions - (Height, width, depth and weight) + FCC Type Acceptance + AC Input Voltage & Current (Standby and Transmit) + DC Only Operation (State voltage and current drain for standby and transmit) The trunked repeater equipment shall be housed in either cabinets or open equipment racks, whichever allows the most economical utilization of space in the equipment shelter. The type of housing shall be described giving all technical specifications MOTOROLA RESPONSE: Fully compliant. Table 1: General Specifications Compliance Manufacturer I Motorola i ModelT 1 C99ED/0otC Physical Dimensions (H,W,D) 146"H x 22"W x 20"D Weight (Ibs) 307 lbs Transmit: ABZ89FC5756 FCC Type Acceptance Receive: ABZ89FR5757 Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTE VILLESKANSAS • AC Input Voltage & Current j Standby: 75 W ' (Standby and Transmit) Transmit: 880 W { DC Only Operation 1 Standby: 60W (voltage and current Drain for standby and transmit) Transmit: 704W Housing 7.5' Rack 4 Transmitter Specifications + Frequency Band + Channel Spacing + Electronic Bandwidth + Frequency Generation + Frequency Stability + Modulation + RF Output (150 watts minimum) adjustable to 75 watts + Output Impedance + Intermodulation Attenuation + Audio Sensitivity + Spurious and Harmonic Emissions Attenuation + FM Hum and Noise + Audio Response + Audio Distortion + Temperature Range + Antenna Connector Type + Emission Designators MOTOROLA RESPONSE: Fully compliant. Table 2: Transmitter Specifications Compliance Frequency Band Channel Spacing Electronic Bandwidth 851-870 MHz 25 kHz Full Sub -band 70 Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION 2 ❖ POINT BY POIN SPONSE TO THE RFP Frequency Generation Synthesized Frequency Stability 1 PPM Frequency Modulation Modulation RF Output (150 watts minimum) 150 W adjustable to 75 W adjustable to 75 watts { Output Impedance i 50 dB ' Intermodulation Attenuation 8mt00 0 dBm variable Audio Sensitivity Spurious and Harmonic Emissions 90 dB Attenuation 300-3000 Hz bandwidth with 750 us de - FM Hum and Noise emphasis, 50 dB nominal at 25 kHz +1, -3 dB from 6dB per octave pre -emphasis Audio Response ' 300-3000 Hz referenced to 1000 Hz at line input Audio Distortion Up to 2%, 1000 Hz at 60% RSD Temperature Range -30 to +60 degrees Celsius Antenna Connector Type . N -female Emission Designators 16KOF3E, 16KOF1 D, 20KOF1 E Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 71 CITY OF FAYETTEVILLI1RKANSAS • -i Receiver Specifications + Frequency Band + Sensitivity 20 dB Quieting level & HA SINAD + Selectivity + Off Channel Signal Acceptance + Intermodulation Rejection + Spurious & Image Rejection + Frequency Stability + Channel Spacing + RF Input Impedance + Audio Response + Audio Distortion + FM Hum and Noise + Line Output + FM Hum and Noise + Antenna Connector Type + Temperature Range As part of the proposal the manufacturer, make and model number of the equipment being supplied shall be clearly noted and accompanied by a specification sheet or brochure of the specific product giving all pertinent details, both electrical and mechanical. MOTOROLA RESPONSE: Fully compliant. Table 3: Receiver Specifications Compliance Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 72 O MOTOROLA • SECTION 2 ❖ POINT BY POIN SPONSE TO THE RFP !RF Input Impedance ; 50 Ohms +1, -3 dB from 6dB per octave de- Audio Response emphasized 300-3000 Hz referenced to 1 1000 Hz Audio Distortion . Up to 3%, 1000 Hz at 60% RSD j FM Hum and Noise 1000 Hz tone at 60% RSD at line output, 50 dB nominal Line Output i -20 dBm to 0 dBm at 100 Hz variable Antenna Connector Type N -female Temperature Range i -30 to 60 degrees Celsius 4.2.11.4 Recommended Spare Parts - Trunked Repeaters As an attachment to Section 7, a recommended spare parts lists shall be provided giving the model number, item description and price of the item. MOTOROLA RESPONSE: Fully compliant. 4.2.11.5 Grounding - Trunked Repeaters All trunked repeater equipment shall be grounded to the shelters internal grounding ring using, at the minimum, #2 AWG copper wire. Attachment shall not be made on the cabinet exterior but on the rails of the equipment at a point nearest the antenna connector. The shortest protected route shall be used for the grounding cables via a cable tray provided this placement does not interfere with other equipment or the safety of personnel. Daisy chaining of RF equipment racks shall be permitted as long as no more than five racks (cabinets) are included in the chain. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 73 CITY OF FAYETTEVILL•RKANSAS • 4.2.12 RF Signal Mitigation Devices It is very likely that the repeater stations will be housed at a site that currently contains other 800 MHz band Public Safety radio channels. MOTOROLA RESPONSE: Read and understood. To prevent or minimize degradation of performance due to transmitter noise or desensitization and/or intermodulation interference, the proposer shall ensure that the proper RF protection devices are employed at the site in order to minimize potential interference. The devices may be integrated into the repeater stations, or included in the transmitter combiner and/or the receiver multicoupler-tower preamplifier assembly or may be separate devices. If separate devices, a full description shall be provided including the following: MOTOROLA RESPONSE: Fully compliant. The QUANTRO repeater comes with a single internal circulator and dual circulator transmitter combiners are included in the proposal response. The tower top preamplifier system comes equipped with a 10 -pole Combline Preselector in the tower top box. It provides an 18 MHz pass -band. For added protection, Motorola has included a 10 MHz rack mounted narrowband preselector filter to further limit the multicoupler bandwidth. It is installed with the multicoupler tray. ♦ Type of RF protective devices ♦ Protection offered (attenuation to undesirable signals) ♦ Insertion loss ♦ Maximum power input ♦ Type of connectors ♦ Temperature range ♦ Physical dimensions ♦ Materials used in construction ♦ Mounting options ♦ Type of RF cables and connectors used to provide interconnection between the filtering equipment and multicoupler/receivers and antenna system Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 74 O MOTOROLA • SECTION 2 0*4 POINT BY POI SPONSE TO THE RFP MOTOROLA RESPONSE: Fully compliant. No separate devices are proposed. The QUANTRO repeater comes with a single internal circulator, and dual circulator transmitter combiners are included in the proposal response. The tower top preamplifier system comes equipped with a 10 -pole Combline Preselector in the tower top box. It provides an 18 MHz pass -band. As part of the proposal the manufacturer, make and model number of the any RF protective device(s) shall be clearly noted and accompanied by a specification sheet or brochure of the specific product giving all pertinent details, both electrical and mechanical. MOTOROLA RESPONSE: Fully compliant. Table 4: RF Signal Mitigation Devices Specifications ISIJTJ ; TXRX Model Number of Ports Frequency Range (MHz) Bandwidth (MHz) Protection Type j Rejection 1 Max Power Rating Type of Connectors ---sec I Temperature Range DDF1006A 12 806-824 MHz 10 MHz BandPass Filter > 110.0 dB N/A, Receive Only N Type Elbow Connectors -30°C to +60°C. Physical Dimensions I Alodined aluminum chassis. Tuning Construction Materials Used I structures are silver plated copper, brass i and invar. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 75 CITY OF FAYETTEVILLEStKANSAS • Mounting Options 9 Panel Mount RF Interconnect Cables "'IC Short Jumper Cable with Type N connectors 4.2.13 Transmitter Combiner A high quality cavity/ferrite type transmitter combiner shall be provided that will allow the interconnection of at least 10 tninked repeater station transmitters to a single antenna with a minimum of insertion loss but providing the necessary isolation to prevent intermodulation (IM) interference from being generated. The combiner shall be constructed as a modular, expandable platform to allow for future expansion. RF loads shall be sufficient to protect from excessive reflective power in the event of a transmission line or antenna failure. MOTOROLA RESPONSE: Fully compliant. The initial channels to be combined include the seven channels listed in the previous section labeled "operating frequencies" along with the mobile data channel, which is 854.9875 MHz. MOTOROLA RESPONSE: Motorola takes exception. Due to the frequency limitations of wave -guide combiners a 250Khz minimum channel isolation is required. Since the channel isolation between the proposed seventh frequency 854.9625 and the mobile data frequency of 854.9875 is 25Khz, these two frequencies cannot be used in the same combiner. During the pre -proposal meeting, Motorola recommended the City of Fayetteville apply for a different seventh frequency for use with the Trunked Radio System if the mobile data channel is to be combined. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 76 O MOTOROLA • SECTION 2 ❖ POINT BY POIAESPONSE TO THE RFP As an alternative to reapplying for a different seventh frequency, Motorola recommends combining the seven listed frequencies in the same combiner. In this configuration, the City of Fayetteville would continue to use the existing mobile data base station antenna and line at the Mount Sequoyah Water Tower independent of the Trunked Radio system. The transmitter combiner shall be installed in an equipment rack or cabinet provided by the proposer and the rack or cabinet connected to the equipment shelter's internal grounding ring. At the minimum, #2 AWG copper wire shall be used to make the connection. The method of mounting of the combiner shall be provided and noted in the proposed equipment shelter floor layout. MOTOROLA RESPONSE: Fully compliant. The combiner will be rack mounted in a 7.5' rack. Equipment layouts for the City of Fayetteville Mount Sequoyah Water Tower site equipment shelter will be provided in the proposal. The City of Fayetteville will be responsible for complying with R-56 standards for the Mount Sequoyah Water Tower equipment shelter. The following technical specifications of the combiner being proposed shall be provided: ♦ Frequency range - MHz ♦ Bandwidth - MHz ♦ Minimum isolation transmitter to transmitter - dB ♦ Minimum isolation antenna to transmitter - dB ♦ Maximum insertion loss per channel @ 1 MHz frequency spacing- dB ♦ Maximum continuous RF input power per channel - Watts ♦ Allowable reflected power from antenna - Watts ♦ Minimum allowable frequency separation - kHz ♦ Operating temperature range without degradation to specifications - Degrees Fahrenheit/Celsius ♦ Maximum VSWR all ports - ♦ Dimensions - width, height, depth - Inches Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 77 CITY OF FAYETTEVILLSRKANSAS • ♦ Weight - Pounds ♦ Connectors - Input ports and output ports As part of the proposal the manufacturer, make and model number of the transmitter combiner shall be clearly noted and accompanied by a specification sheet or brochure giving all pertinent details, both electrical and mechanical. MOTOROLA RESPONSE: . Fully compliant. Table 5: Transmitter Combiner Specifications Manufacturer Model Frequency Range (MHz) — Bandwidth (MHz) Min. Isolation Tx. to Tx. Min. Isolation Ant. To Tx. Minimum Insertion Loss at 250kHz spacing (dB) Celwave WIJD861 — 10SF1F 851 - 869 M Hz 18 MHz 60 dB 50 dB 4.1 dB per Channel Max. Continuous RF Input Power per Channel 1 150 Watts / Channel Allowable Reflected Power from Antenna Minimum Allowable Frequency Separation Operating Temperature range w/o degrading specs Maximum VSWR (all ports) Dimensions (inches) Weight (lbs.) Connectors (Input Ports and Output Ports) 150 Watts 250 kHz -30 - +60 Celsius -.-- Not Available --------------- 10.5"Hx 19"W x 17.125"D� 83 lbs. Input - N -Female Output — N -Female Sampling Port — BNC Female Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary : OMOTOROLA S SECTION 2 ❖ POINT BY POSPONSE TO THE RFP Any alarm outputs, such as high VSWR and low RF power output, shall be identified with the type of alarm interface given. These alarms shall be interfaced to an external alarm system. See paragraph 4.2.18. MOTOROLA RESPONSE: Fully compliant. Alarm outputs, such as low forward power and reflected power, will be reported to an RF power alarm device on the output of the combiner. This device will forward alarms to the Alarm Monitoring System. 4.2.13.1 Testing Once the combiner is installed and tested the following information shall be provided. 1. RF input from each transmitter to the combiner, i.e., combiner input power in watts and dBw. 2. RF output from each transmitter out of the combiner, i.e., combiner output power in watts and dBw. 3. Insertion loss for each port in watts and dBw. 4. Forward/reflected power, combiner output port in watts and dBw. After these tests are completed each transmitter shall be adjusted so that the same RF power (within 0.5 dB) is being generated, as measured at the output of the combiner. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MCIVROLA 79 CITY OF FAYETTE VILLESKANSAS • 4.2.14 Receiver Multicoupler and Tower Mounted Pre -Amplifier A high quality receiver multicoupler with tower mounted pre -amplifier shall be supplied to allow the interconnection of at least ten (10) trunked repeater station receivers to a single antenna. MOTOROLA RESPONSE: Read and understood. The initial channels to be combined include the seven channels listed in the previous section labeled "operating frequencies" along with the mobile data channel, which is 809.9875 MHz. MOTOROLA RESPONSE: Read and understood. The multicoupler shall be modular in construction allow ease of expansion and shall use low noise amplifiers to overcome any losses introduced by combining of the receiver RF inputs. It is anticipated that the transmit and receive antennae may be installed on top of the water tower, and as such will have little or no vertical separation between them. Proposer is to include sufficient notch filtering in the antenna network to assure that the transmitters do not interfere with the receiver operation. MOTOROLA RESPONSE: Read and understood. The assembly shall include the following items, at the minimum: ♦ A tower mounted weather-proof enclosure that houses a high selectivity input filter coupled to a low -noise, high dynamic range amplifier that employs main and standby operation, switchable from the base unit. The amplifier assembly shall include a test port to allow testing of the amplifier from the equipment shelter. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 80 O MOTOROLA • SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP An equipment shelter located multicoupler assembly, i.e., base unit, which contains a high dynamic range amplifier and power dividers to allow the distribution of signals to the trunked repeater station receivers. The unit shall be equipped with a main/standby (redundant) power supply. MOTOROLA RESPONSE: Fully compliant. The assembly shall employ the latest in field proven transient protection to minimize failures due to lightning. A complete description of the methods used to supply this type of protection shall be provided. MOTOROLA RESPONSE: Fully compliant The Tower Top Amplifier (TTA) proposed to the City is a Quadrature TEA Systems. The system will provide a high degree of reliability in a TTA system through the use of a redundant amplifier configuration in both the tower box and base -mounted receiver multicoupler. Amplifier redundancy is realized through the use of quadrature coupled amplifiers (also called quad -amplifier). This type of amplifier provides 2 essentially parallel paths of amplification. Failure of one amplifier results in an overall gain reduction of only 6 dB. A quad -amplifier also provides the same level of reliability in the receiver multicoupler. Fault detection circuitry senses any significant change in the DC power consumption of the tower box or base amplifier and provides a visual alarm along with a change of state in a set of Form C contacts thus providing a warning that trouble has developed. In most cases, near -normal operation will continue on one-half of a quad -amplifier thus allowing time for repair without an abrupt change in performance. Polyphaser impulse suppressors are supplied with all tower top box I/O ports The coupler shall be equipped for a minimum of ten inputs. Fifty -ohm terminations for unused ports shall be provided. A milliamp meter shall be mounted on the base unit so that the condition of the tower mounted amplifiers can be ascertained. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE,SKANSAS MOTOROLA RESPONSE: Fully compliant. The multicoupler supplied comes equipped for 12 receiver ports. An expansion tray is available to allow the unit to grow to 24 ports. The expansion tray can be added at any time but is not included in this proposal. Alarm contacts indicating that the assembly is operating on the secondary amplifier shall be provided and shall be interfaced to an external alarm system. MOTOROLA RESPONSE: Fully compliant. External loads shall be provided as needed for "padding" the amplifier per the manufacturer's instructions. The number of resistive pads used once the assembly has been installed, tested and optimized shall be noted. MOTOROLA RESPONSE: Fully compliant. The multicoupler base unit shall be installed in an equipment rack or cabinet provided by the proposer and the rack or cabinet connected to the equipment shelter's internal grounding ring. At the minimum, #2 AWG copper wire shall be used to make the connection. MOTOROLA RESPONSE: Fully compliant. The following technical specifications of the receiver multicoupler/tower mounted amplifier assembly being proposed shall be provided: ♦ Frequency range - MHz ♦ Bandwidth - MHz ♦ System noise figure Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 82 O MOTOROLA • SECTION 2 ❖ POINT BY POIISPONSE TO THE RFP ♦ Third order intercept point - dBm ♦ Tower mounted amplifier gain - dB ♦ Base mounted amplifier gain - dB ♦ System gain - dB ♦ Filter response curve - ( Include diagram) ♦ Test port isolation - dB ♦ RF input impedance - ♦ Antenna connector type - ♦ Output connector type - ♦ Temperature range - ♦ Dimensions - tower box ♦ Weight - tower box ♦ Dimensions - base unit ♦ Weight - base unit As part of the proposal the manufacturer, make and model number of the multicoupler/tower mounted preamplifier system shall be clearly noted and accompanied by a specification sheet or brochure of the specific product giving all pertinent details, both electrical and mechanical. MOTOROLA RESPONSE: Fully compliant. Table 6: Receiver Multicoupler/Tower Mounted Amplifier Specifications Manufacturer TXRX j Model DDF1002A Number of Ports 12 Frequency Range (MHz) 1806 - 824 MHz Bandwidth (MHz) 1 18 MHz - System Noise Figure 1 < 4.0 dB Third Order Intercept Point (dBm) > 10.0 dBm Tower Mounted Amplifier Gain (dB) 20 dB Base Mounted Amplifier Gain (dB) Net Gain 4 dB System Gain (dB)' 20 dB _'. OMOTOROLA Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLSRKANSAS • t Filter Response Curve (insert Curve) I See below Test PortIsolation (dB) Nominal 30 dB y RF Input Impedance 1 50 ohms Antenna Connector Type N -Female Output Connector Type N-FemaleIIH Test Port Connector Type BNC Female -30 to +60 Celsius top box Temperature Range 0 to+60 Celsius bottom tray Dimension -Tower Box 24"x6"x6"(HxWxD) Weight - Tower Box 29 lbs j Dimension - Base Unit 4 1.75" x 19" x 14" (H x W x D) — --.. .- _ -_- _ 1 Weight - Base Unit ) 12 lbs. 0 -10 -20 a' -40 7Q 50 -70 -80 -90 1 • ....................................................- - : : •I i........i......._.• i i....._.. ... ....................i....... ._. ..... • ......................................................._....._._ ...._._........... _...___.. . : i i i i • i • II •I i • f[5, fib 1Cb fW WYJ 010 1K, W' 04, WJ am FREQUENCY (M t) Figure 1: Response Curve of Internal 18 MHz Preselector i Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA SECTION 2 ❖ POINT BY POIN SPONSE TO THE RFP 4.2.14.1 Testing Prior to installation and mounting on the radio tower the amplifier assembly shall be tested and the results recorded. At the minimum the following information shall be provided. Without pads: Primary amplifier 12 dB SINAD sensitivity and 20 dB quieting sensitivity Secondary amplifier 12 dB SINAD sensitivity and 20 dB quieting sensitivity Once the tower mounted preamplifier and base unit are installed the assembly shall be tested and the following information provided. With pads: (State value of final pad in dB) Primary amplifier 12 dB SINAD sensitivity and 20 dB quieting sensitivity Secondary amplifier 12 dB SINAD sensitivity and 20 dB quieting sensitivity With pads: (Fayetteville trunked transmitters off the air) Effective receiver sensitivity for primary amplifier: 12 dB and 20 dB quieting Effective receiver sensitivity for secondary amplifier: 12 dB and 20 dB quieting With pads: (All Fayetteville trunked transmitters on the air) Effective receiver sensitivity for primary amplifier: 12 dB and 20 dB quieting Effective receiver sensitivity for secondary amplifier: 12 dB and 20 dB quieting MOTOROLA RESPONSE: Fully compliant with clarification. Motorola has developed a detailed test plan for testing tower top amplifiers and developing a baseline of system sensitivity. This baseline will be used as a reference during the life of the system. It is very similar, but has some differences to the plan suggested in the RFP. Motorola's test plan is included in the ATP section of this document. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA CITY OF FAYETTEVILL*RKANSAS 4.2.15 Antenna System 4.2.15.1 General Requirements: High gain, lightweight, omni-directional, antennas of rugged construction shall be provided for use with the trunked repeater stations. Two antennas shall be provided, one for transmit and one for receive. The proposer shall determine if a downtilt pattern will optimize the radio coverage for the City and so state the reasons for their decision. MOTOROLA RESPONSE: Fully compliant. 4.2.15.2 Specifications: The proposer shall describe, at the minimum, the following attributes of the antennas being provided. - Frequency Range - Gain (dBd) - Bandwidth - Vertical Beamwidth (1/2 power points) - Nominal Impedance (ohms) - Maximum power input (watts) - Lightning Protection - Termination type - Overall Length (ft.) - Weight (lbs.) - Radiating Element Material - Mast Material - Wind Loading Area - Rated Wind Velocity - Mounting Hardware Supplied - Mounting Method As part of the proposal the manufacturer, make and model number of the antenna and any mounting hardware shall be clearly noted and accompanied by a specification sheet or brochure of the specific product giving all pertinent details, both electrical and mechanical. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 86 O MOTOROLA • SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP MOTOROLA RESPONSE: Fully compliant. Table 7: Antenna Specifications Manufacturer Celwave Celwave Model Number PD10017-9 PD10017-1 Frequency Range 831-866 MHz 1 800 -836 MHz Gain (dBd) 10.0 10.0 Bandwidth 35 MHz 35 MHz Vertical Beamwidth (1/2 power pts.) 5.5 degrees i 5.5 degrees Nominal Impedance (ohms) 50 -ohmsTI TITliI' 50 ohms ---------------- ---- Maximum Power Input 500 Watts 500 Watts Lightning Protection Direct Ground Direct Ground Termination Type N -Female N -Female Overall Length (ft.) 15 feet Weight (lbs.) 25 lbs. 15 feet 25 lbs. Radiating Element Material Copper ' Copper Mast Material Fiberglass i Fiberglass Wind Loading Area 2 square feet 2 square feet 1 Rated Wind Velocity 100 mph j100 mph Mounting Hardware Supplied PD46 PD46 4.2.15.3 Antenna Mounting Location If antennae are mounted on the recommended water tower, they are to be firmly mounted atop the tower in such a fashion as to minimize interference. If another lattice -type tower is selected, a six (6) foot minimum side mounting bracket shall be used to mount each antenna. The antennas shall be mounted on the side of the tower that faces the more populated area of Fayetteville. The bracket used must be one that Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 87 CITY OF FAYETTE VILLE,10KANSAS • is recommended by the manufacturer of the antenna. The proposer shall determine which antenna is used for transmit and which for receive based on the outcome of their radio coverage analysis and shall so state the antenna usage in their proposal. MOTOROLA RESPONSE: Read and understood. Motorola requests that the City of Fayetteville provide the Color Code for painting the proposed antenna and mounts on the Mount Sequoyah Water Tower. If the proposer has reason to believe that the heights noted here are in conflict with, or will result in interference either to or from other radio systems co -located at the site, they shall so note the recommended placement of the antennas. MOTOROLA RESPONSE: Read and understood. 4.2.16 Transmission Line 4.2.16.1 General Requirements High quality foam -dielectric coaxial transmission line kits shall be provided to interconnect the transmitter combiner and receiver multicoupler to their respective antennas. The bidder shall determine the length of the transmission line kits. Allowance shall be made for the distance the transmission line must traverse from the tower to the equipment shelter. The transmission line shall be constructed of copper corrugated outer conductor and copper inner conductor and shall be jacketed with a weather resistant polyethylene (or equivalent) covering. For the transmit antenna, one and one -quarter (1-1/4") inch low density foam heliax shall be used. For the receive antenna, seven -eighths (7/8") inch low density foam heliax shall be used. If the proposer feels that there is a better alternate, it shall be stated. Any choice of transmission Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 88 O MOTOROLA • SECTION 2 ❖ POINT BY POIRESPONSE TO THE RFP line shall be consistent with the need to minimize transmission line loss and maximize radio coverage while keeping economics in mind. MOTOROLA RESPONSE: Fully compliant with clarification. Motorola is proposing 1 Ya" Low Density Foam Heliax for the transmit line. Motorola will propose /8" Low Density Foam Heliax LDF for the receive line and 1/2" Low Density Foam Heliax for the Test Port Line. Any required RF jumper cables used with the transmit and receive transmission lines must be of the same high quality and shall be described in the proposal. MOTOROLA RESPONSE: Fully compliant. Motorola is proposing ½" Low Density Foam for the Antenna Jumper and 1/2" Super Flex for the In -building jumpers. Y2" SuperFlex will be used to connect the combiner to the repeaters. Ya" Superfex will be used to interface the Multicoupler to the Repeaters. The means of securing the transmission line shall be stated, but in any case shall consist of the manufacturer's recommended components for a proper and professional installation. RF connectors provided as part of the kit shall be designed to provide weatherproof connections and low intermodulation generation. MOTOROLA RESPONSE: Fully compliant with clarification. All of the transmission lines will be installed on the Mount Sequoyah Water Tower utilizing standard cable hangers and member angle adapters. Weatherproof connectors will be used at each end of the transmission line. The City of Fayetteville will be responsible for providing a cable-tray/ice-bridge or other suitable tower -to -building cable support/route from the City provided shelter to the Water Tower leg. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA I CITY OF FAYETTEVILLE•RKANSAS • RF cables used to interconnect the trunked transmitters to the transmitter combiner shall be, at the minimum, one-half (1/i') inch superflexible foam dielectric. RF cables used to interconnect the trunked receivers to the base multicoupler unit shall be, at the minimum, one -quarter (l/a") inch superflexible foam dielectric. MOTOROLA RESPONSE: Fully compliant. 4.2.16.2 Specifications The bidder shall describe, at the minimum, the following characteristics for each transmission line type being supplied. - Impedance (ohms) - Maximum frequency - Velocity factor (percent) Peak Power Rating - Loss at operating frequency - Jacket Spark (volts RMS) - Capacitance Inductance - Outer conductor material - Inner conductor material - Minimum bending radius - Jacket material - Bending moment - Cable weight - Tensile strength Type of connectors used As part of the proposal the manufacturer, make and model number of the transmission line, RF jumper cables and RF connectors shall be clearly noted and accompanied by a specification sheet or brochure of the specific product giving all pertinent details, both electrical and mechanical. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 90 O MOTOROLA • SECTION 2 •: POINT BY POINT RESPONSE TO THE RFP Table 8: Transmission Line Specifications Manufacturer s Andrews Andrews Andrews 1 Andrews — ----- — Model L LDF6-50A LDF5-50A LDF4-50A LDF2-50A ohms { 50+1-i j 50+1-1 50+1-i 1 50+1-1 Maximum Frequency, GHz 3.3 i 5 1 8.8 f 13.5 Velocity Factor, % 89� ; 89 188 Peak Power Rating, kW j 205 i 91 1 40 'L15.6 Loss at Operating 1 j Frequency, dB/100 ft 0.803 l 1.13 i 2 3.17 __ Jacket Spark, volts RMS ; 10000 1 8000 8000 1 5000 __ _ _ _J J _ Capacitance, (pF/ft) 1 22.9 1 22.8 ;— 23.1 23 Inductance, uH/ft Jj 0.056 0.057 0.058 -_ 0.058 Outer Conductor _ Copper j Copper Copper Copper' Inner Conductor Copper Copper pp Copper Clad Copper Clad Aluminum Aluminum Minimum Bending Radius, in L 15 10 ; 5 3J5 Bending Moment, in -ft 36 12 2.8 1 1.4 Cable Weight, lbs/ft 1 0.63 ; 0.33 0.15 0.08 Tensile Strength, lb Type of connectors used Method 1300 1 325 .1 250 i 250 N -Type N -Type 1 N -Type ! N -Type Hanger K its I Hanger Kits ; Hanger Kits i Hanger Kits Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 91 CITY OF FAYETTEVILLE,•KANSAS • 4.2.16.3 Labeling All transmission lines and interconnecting RF cables shall be clearly labeled at both ends to allow for ease of identification. Labels shall be permanent in nature and easily read. MOTOROLA RESPONSE: Fully compliant. 4.2.16.4 Grounding and Bonding The outer conductor of all coaxial transmission lines shall be grounded at the top of the vertical run on the tower and at the bottom of the vertical run on the tower. In addition, the transmission lines shall be grounded at the point of entrance of the equipment shelter at the cable entrance. All transmission line grounds shall be connected to the nearest external ground bar by an individual conductor for each line. Manufacturer approved grounding kits shall be used. The instructions supplied with these kits shall be followed for the installation of the kits. MOTOROLA RESPONSE: Fully compliant. 4.2.165 Lightning Suppressors Transmission line lightning suppressors shall be gas tube type with blocking capacitors. Conventional air gap suppressors shall not be used. The transmission line lightning suppressors shall be located at the transmission line entry point of the equipment shelter and grounded using short lengths of bonding strap or #2 AWG wire. These grounding straps or wire shall be connected to the nearest grounding point. MOTOROLA RESPONSE: Fully compliant. Motorola is providing the DC-50LNZ30MA lightning surge suppressor for the receive transmission line and the test line. The transmit line will have a CT50HNMA lightning surge suppressor. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 92 O MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP 4.2.17 Trunked Central Controller 4.2.17.1 General Requirements A central call processing computer shall be supplied that provides all the functions necessary for a Motorola 806 MHz band SmartNet II + trunking system. The controller shall be furnished and equipped to operate a seven channel 806 MHz trunked system and shall, at the minimum, support the following features and/or attributes: Fast system access - not greater than 250 milliseconds Multiple priority levels - not less than seven levels of access priority Automatic retry Busy queuing and call back Recent user priority Radio status indication - busy status and out of range status Capable of narrowband operation (12.5 kHz operation) Motorola communications console interface =nn, t!J Emergency ID Private Conversation operation Call Alert operation Enhanced Failsoft operation Automatic FCC base station identification Message or transmission trunking Expansion to 28 channels System management capability via controller access software MOTOROLA RESPONSE: Fully compliant with clarification. Motorola defines access time as the time delay from initiation of a call (PTT) to the point at which a talkgroup call voice path is actually established. Motorola's SMARTNET II trunked systems have an access time of less than 500 milliseconds. The only time that Motorola's system would exceed the 500 millisecond access time is when all channels in the system are busy. MTC 3600 Controllers are the central call processing equipment that use advanced Compact PCI technology and reliable signaling techniques in providing trunked operation in Simulcast Radio Systems. When combined with other equipment, the MTC 3600 Controllers yield leading edge trunked radio Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 93 CITY OF FAYETTEVILLE, KANSAS i operation, system management, and control. In addition to supporting features like Selective Call, Group Call and Push to Talk ID Display, key features and benefits yielded by the controller are listed below. System Flexibility: MTC 3600 Controllers can be used in a variety of configurations, and integrated with Motorola sub -systems. System Manager Terminal (SMT): Accessible directly through a PC or Motorola's SiteLens network management tool. Channel Capacity: Up to 28 channels with four possible control channels Selective Radio Inhibit: Allows a dispatcher to deny a radio access to the system Dynamic Regrouping: Allows the creation of special talkgroups by reassigning individual radios Storm Plans: Allows creation of special talkgroups in advance in the event of severe weather or civil disturbances Logging: Allows view and print system traffic information containing all call processing activities Emergency Call/Alarm: By pressing the emergency button, callers will be granted a voice channel on an immediate basis. Benefits: MTC 3600 has been developed to support the 3600 control channel baud rate systems. Ease of servicing: MTC 3600 hardware platform complies with Compact PCI standards and is comprised of a mid -chassis back plane that allows for servicing at both the front and back of the unit. Ease of software installation: MTC 3600 ships standard with Basic Enhancement and Test (BETS) software for easy and convenient operating system and application software installation, and if necessary, re -installation. BETS, MTC 3600 operating system and application software all ship on one CD-ROM. Ease of codeplug installation: MTC 3600 code plug information ships on a floppy disc and is installed through BETS software. Ease of expansion: MTC 3600 fully expanded to 28 channels remains in a 14" H x 14" D x 19" W card cage. With only one repeater interface card per 7 channels upgrading is simple. 94 Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION 2 ❖ POINT BY POINT RESPONSE TO TIIE RFP Ease of upgrade: MTC 3600 software upgrades are released in periodic software releases and supported under the Software Subscription Agreement included in Section 8, Terms and Conditions of this proposal. The central controller shall be equipped with alarm interface relays that indicate a major failure and a minor failure. The proposer shall describe the nature of the two of failures. The two alarm outputs shall be interfaced to an external alarm reporting system. See paragraph 4.2.18. MOTOROLA RESPONSE: Fully compliant. Major and minor alarms will be provided. For each of these, a dry relay closure is used to indicate normal, non -alarm status. Upon detection of an alarm condition by the controller, one or more relay closures will open. These relay closures may be used to operate any desired alarm indicating device. Major alarm conditions can be triggered by hardware or software controlled functions and include: • Failure of all possible control channel receivers or transmitters c• Failure of any of the site controller boards ❖ Failure of the central controller power supply •a Failure of all voice channels c• Total loss of AC power at the central site Each of these conditions will trigger Failsoft. Minor alarms are all software controlled and include: O Failure of any one channel +.• Interference on a voice channel receiver e• Interference on a control channel receiver Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE,QKANSAS i As part of the proposal the manufacturer, make and model number of the central controller shall be clearly noted and accompanied by a specification sheet or brochure of the specific product giving all pertinent details, both electrical and mechanical. Important note: if the proposer has recently transitioned, or is in the process of transitioning, their CPU for the central controller to a different hardware platform, the City desires that the new platform be proposed. MOTOROLA RESPONSE: Fully compliant. Manufacturer: Motorola Make and Model: MTC3600 SMARTNET Controller. The MTC3600 Controller is the latest in Motorola SMARTNET platform design. 4.2.17.2 General Specifications The proposer shall indicate the following general performance specifications. - Operating temperature range - Input Voltage - AC Current Drain - Computer class or type MOTOROLA RESPONSE: Fully compliant. Table 9: Trunked Central Controller General Specifications I Manufacturer Model Operating Temperature Range I p t Voltage ACurrent Drain Motorola �IISBMMdr, 0 degrees C to + 50 degrees C 120 VAC • - 9 Amp at 120V AC Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION 2 ❖ POINT BY POIRESPONSE TO THE RFP Computer Class or Type Compact PCI Type of Operating System Lynx 4.2.17.3 Trunked Console Interface The central controller shall be equipped to allow interconnection of Motorola Gold Elite CRT communications consoles. In order to provide a higher level of reliability the City wishes to employ redundant data links between the central controller and the trunked consoles. The proposer shall furnish any modems and cables required to effect this connectivity. MOTOROLA RESPONSE: Fully compliant. 4.2.17.4 Future Enhancements The proposer shall describe how the controller being supplied can be upgraded or modified to support the future implementation of trunked simulcast. The proposer shall also describe if the controller will support the, future implementation of narrowband (12.5 kHz) operation in the 806-824/851-869 MHz bands. MOTOROLA RESPONSE: Fully compliant with clarification. The MTC3600 Controller is capable of being upgraded to Trunked Simulcast and digital operation in the future. Major components of the Trunked system will also require upgrades in order to allow Trunked Simulcast or digital operation. Use or disclosure of this proposals subject to the restrictions on the title page. Motorola Confidential Proprietary 97 CITY OF FAYETTEVILLE,RKANSAS • 4.2.17.5 System Management The central controller shall come equipped with system management software. To activate the system management functions the City will provide the necessary computer and data modems. The proposer shall indicate in their proposal the type of computer that is required, giving all important technical specifications. MOTOROLA RESPONSE: Fully compliant with clarification. Motorola is including a quote for a System Management Terminal (SMT). This standalone SMT can be upgraded to SiteLens in the future if required. Motorola is also providing a quote for SiteLens. Should this option be purchased, SMT access shall be provided through SiteLens, and a separate SMT computer will not be required. Table 10: Central Controller System Management Specifications Computer class or type 1 400 MHz Pentium II Hard drive requirements and description 443 4.3 GB ,-Amount of RAM 128 MB Amount and type of CACHE, if required f512k Type of auxiliary floppy drive, if any and its . fuse I 1.44 MB rr 32X CD-ROM used to load software i' applications. If applicable, type of CD-ROM drive and use Zip drive included to download SMT 1databases. Type of video interface and amount of VRAM if any Type of monitor Number of ports and their function 8 MB video board ;l 1T' monitor Serial port for every modem and SMT connection. Parallel port for the hardware key. I 31 i Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 98 O MOTOROLA • SECTION 2 4• POINT BY POIRESPONSE TO THE RFP Type of additional ISA and/or PCI slots 2 ISA, 5 PCI slots Type of keyboard, mouse/trackball and their 101 key keyboard and 2 button mouse functional use l Type of network interface if any Type and version of operating system Type of method of housing Recommended printer 10/100 Mbps Ethernet Adapter Windows NT 4.0 MiniTower with 300Watt ATX PS HP 895 CXI Printer Additionally the proposer shall provide the type of recommended modems required to access and operate the system management function. The manufacturer, make and model number of the recommended modem shall be provided. MOTOROLA RESPONSE: Fully compliant. Motorola has certified Paradyne 3810 Plus modems to be used for SMT access. 4.2.17.6 Cabinet A interior grade metal cabinet with lockable doors shall be provided to house the controller electronics and associated equipment. The proposer shall provide the following measurements. - Height: - Width: - Depth: - Weight: Alternately, if the proposer feels that this equipment will operate equally well in an open rack, this shall be so stated. In any case a suitable means to house the controller shall be provided. Use or disclosure of this proposal is subject to the restrictions on the tide page. .. Motorola Confidential Proprietary MOTOROLA 99 CITY OF FAYETTEVILLEtKANSAS MOTOROLA RESPONSE: Fully compliant. Motorola will rack mount the MTC3600 Controller in a 7.5' open rack. The controller dimensions are displayed below. Table 11: Cabinet Specifications 4.2.17.7 AC Line Conditioner If required for optimum operation, the central controller shall be equipped with an AC line conditioner. The line conditioner shall be housed within the central controller cabinet, if so supplied. Otherwise the conditioner shall be mounted in the rack provided for the controller. As part of the response the technical specifications of the device shall be provided. MOTOROLA RESPONSE: Fully compliant. Motorola will include a 100V 60 Hz AC line conditioner. 4.2.17.8 Interconnecting Cables All cables necessary to interconnect to the trunked repeaters shall be provided. The proposer shall determine the length of the cables based on the floor plan of their equipment. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 100 O MOTOROLA • SECTION 2 ❖ POINT BY POINRESPONSE TO THE RFP Motorola will provide 25' trunking cables to interconnect the controller to the repeaters. 4.2.17.9 Recommended Spare Parts As an attachment to Section 7, a recommended spare parts lists shall be provided giving the model number, item description and price of the item. MOTOROLA RESPONSE: Fully compliant. 4.2.18 Site Monitoring and Alarm System 4.2.18.1 General Requirements An alarm monitoring package shall be provided to monitor site parameters and alarms. The alarm system shall consist of a rack mountable base unit employing high reliability solid state circuitry. The unit shall be modular in nature allowing expansion. The number and type of alarm inputs and control outputs shall be listed with details given as to the nature of the interfaces. MOTOROLA RESPONSE: Fully compliant. The unit shall be equipped with an AC power supply along with an independent back-up power system using sealed rechargeable batteries that provides at least eight (8) hours of operation. The type of battery and its recharge time shall be provided. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 101 CITY OF FAYETTEVILLEs,•RKANSAS • Motorola will provide a MOSCAD Alarm Monitoring System to monitor site parameters and alarms indicated in this RFP. The MOSCAD Front End Processor (FEP) will be located at the CDC Dispatch site. MOSCAD Remote Terminal Units (RTU) will be located at the Mount Sequoyah Water Tower site and the Mount Robinson site. The MOSCAD terminals are microprocessor based data collection and processing unit used in SCADA systems. The RTU collects local site alarms and forwards those to the FEP, which can then make control decisions on -site based on status conditions and values from local and remote sites. MOSCAD terminals are equipped with a dual power supply, battery, CPU module and space for five input/output modules. The backup battery will be a sealed rechargeable battery with a 10 Ahr capacity and will provide 8 hours of backup operation. It will require 4 hours to completely recharge. The battery will never fully deplete as it will be continuously recharged by the AC power supply if the voltage should fall below 11.5V. Also, MOSCAD will shutdown before it allows the battery to fully discharge as this would render it unchargeable. The CPU module contains the microprocessor and associated RAM/ROM to control the connected input/output modules. The input/output devices provide digital input and output modules for on -site inputs and outputs. Motorola is providing three (3) 60DI modules as accessories for the MOSCAD terminals in order to expand the alarm capabilities of MOSCAD as required in this RFP. A sixty Digital Input Module (60DI) will be included at the Mount Sequoyah Water Tower site, Mount Robinson, and at the CDC Dispatch site. This device is modular and allows easy expansion as system needs change. It also makes field module replacement simple. This module permits up to sixty dry -contact status inputs from switches or relays in on -site equipment to be connected to the MOSCAD terminal. Examples include site or equipment failure and alarms, controller alarms and equipment malfunction alarms. MOSCAD incorporates self -diagnostic software routines to help personnel identify and correct operational problems. Upon the occurrence of selected alarm events, the unit shall provide notification via a selectable means of alerting including: 1) automatic dialing of preset telephone numbers via the public switched telephone network and 2) dialing of a predefined paging service. For 1) the alarm Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 102 O MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RIP information shall be in the form of voice synthesized reporting. For 2) the alarm information shall be in the form of an alphanumeric or text message. Additionally the alarm unit shall provide an interface to allow communications between the alarm unit and a distant personal computer (management terminal) using "off -the -shelf' communications software. The type of modem(s) recommended for this communications path shall be noted, giving manufacturer, make and model number. The speed at which the remote terminal operates shall be stated. MOTOROLA RESPONSE: Fully compliant with clarification. Motorola is providing option 2) which is dialing of a predefined paging service. Alarm information shall be in the form of alphanumeric or text messages. As part of this proposal, Motorola is providing Programming Toolbox Software which uses an "off -the -shelf" Communications Software called "In -Touch". Any remote personal computer running this software can dial -in to the alarm unit. Motorola is providing one dial -up modem at the alarm unit end and one copy of the Toolbox Software. Motorola has included a remote dial -in personal laptop computer for this function as part of this proposal. Modem Manufacture: U.S.Robotics Modem Make & Model: Sportster 56 Kbps external modem Modem Speed: 56Kbps The system shall allow the viewing of historical data on selected performance characteristics. Access to the management system shall be controlled through the use of a password The system shall be capable of remoting a system manager user terminal without degradation of terminal performance. A remote user terminal shall be capable of performing/accessing all the same functions/information that a local terminal can. The proposer shall detail what alarms, conditions and parameters can be controlled and/or displayed through the management terminal. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 103 CITY OF FAYETTEVILLE,KANSAS • MOTOROLA RESPONSE: Fully compliant. Motorola will provide one local system manager user terminal that will be able to access historical data on selected performance characteristics of the alarm unit. This local system manager terminal can be located in the CDC up to 100 feet away from the alarm unit Should the distance exceed this amount, or should a second system manager terminal be required, the system must be configured in a client/server application connected through a LAN. This option has not been included as part of this proposal, but can be added at a later date. 4.2.18.2 Alarm Inputs At a minimum, two control relay outputs (form C) and the following alarms or conditions shall be accommodated. Note that some of the equipment provides an alarm output or contacts and is noted as such, i.e., Alarm contacts furnished. In other cases a sensor and/or relay shall be provided. MOTOROLA RESPONSE: Fully compliant. Radio Equipment: Trunked Repeater Station - Provide necessary sensors + Low forward power each transmitter (five transmitters) + Station major alarm - (five transmitters) MOTOROLA RESPONSE: Fully compliant. The QUANTRO/QUANTAR low forward power and station major alarms will be monitored by the RS232 output of the repeater with the 60DI module in the RTU at the Mount Sequoyah Water Tower site. The RTU will forward alarm data to the MOSCAD FEP through the site link. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 104 O MOTOROLA • SECTION 2 ❖ POINT BY Po L RESPONSE TO THE RFP Motorola understands that seven repeaters will be used for the proposed system. Transmitter Combiner - Provide necessary sensors + High reflected power + Low forward power MOTOROLA RESPONSE: Fully compliant. RF Power Sensor Alarms will be installed on the output of the combiner in order to monitor high reflected power and low forward power in each transmitter. These alarms shall be monitored by the 60DI module in the RTU at the Mount Seqouyah Water Tower site. The RTU will forward alarm data to the MOSCAD FEP through the site link. Trunked Controller - Alarm contacts furnished + Controller major alarm + Controller minor alarm MOTOROLA RESPONSE: Fully compliant. An alarm dry contact link will be used to convey major and minor alarms through the 60DI module in the RTU at the Mount Sequoyah Water Tower site. The RTU will forward alarm data to the MOSCAD FEP through the site link. Power System Alarms: UPS alarm - Alarm contacts furnished + Common trip alarm (form "C") MOTOROLA RESPONSE: Fully compliant. A form 'C' contact closure will be used to monitor UPS alarms and fed into the 60DI module at the CDC Dispatch site. Alarm data will be collected by the Use or disclosure of this proposal Is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 105 CITY OF FAYETTEVILLE,•KANSAS 0 MOSCAD RTU. The RTU will forward alarm data to the MOSCAD FEP through the site link. Generator System - Alarm contacts furnished + Generator running + Failure to start + Over speed + Low oil pressure + High engine temperature + Low oil pressure pre -warning + Low lubricating oil pressure warning + High coolant temperature pre -warning + Low coolant + Low fuel MOTOROLA RESPONSE: Fully compliant. Motorola will provide one alarm panel board with ten dry contact closures in order to monitor the alarms mentioned above. The alarm panel board shall be interfaced to the 60DI module in the RTU at the Mount Sequoyah Water Tower site. The RTU will forward alarm data to the MOSCAD FEP through the site link. Microwave Alarms Microwave Terminal - Alarm contacts furnished + Transmitter Failure + Receiver Failure Battery Charger - + AC Fail + DC Fail + High Voltage MOTOROLA RESPONSE: Fully compliant. Alarm contacts furnished At the Mount Sequoyah Water Tower site, Motorola's MOSCAD alarm monitoring system will utilize one port on a SRU card in the Digital Channel Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 106 O MOTOROLA • SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP Bank to monitor the Microwave Terminal and Battery Charger alarms through a series of contact closures. These alarms shall be collected by the 60DI module in the MOSCAD RTU and interfaced to the FEP at the CDC Dispatch site through the SRU card on the Digital Channel Bank. At the CDC Dispatch, microwave alarms will be collected by a 60 DI module on the MOSCAD FEP located in the equipment room. Site Alarms + Fire/Smoke Detector - Alarm contacts provided + Intrusion alarm (door open) - Alarm contacts provided + High temperature alarm - Alarm contacts provided + Loss of utility power - + Tower mounted receiver pre -amp failure (backup on/off) MOTOROLA RESPONSE: Fully compliant. Motorola's MOSCAD alarm monitoring system will collect Site alarms through the 60DI module in the MOSCAD RTU at the Mount Sequoyah Water Tower site, and Mount Robinson site. These alarms will be forwarded to the MOSCAD FEP at the CDC Dispatch. The Tower Top Preamplifier is monitored by an RF Power Alarm sensor located in the Multi -Coupler Unit. The Multi -Coupler RF Power Alarm sensor will provide Form -C relay contacts and multi -colored panel mounted LEDs. The Form -C contacts will be connected to the 60DI module in the MOSCAD RTU at the Mount Sequoyah Water Tower site and forwarded to the MOSCAD FEP at the CDC Dispatch location. The successful contractor shall furnish and install all sensors and alarm interface relays as needed to interface to the alarm panel and provide all wiring and programming. As part of the system cutover the proposer shall conduct an on site training session on the operation of the alarm system as well as one training session at the location of the remote management terminal. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 107 CITY OF FAYETTEVILLE, KANSAS • 4.2.18.3 General Technical Requirements A complete description of the alarm unit shall be provided giving all pertinent technical information including, but not limited to the following: Size (height; width and depth): Weight: Power requirements: - Back-up battery type and time to recharge after full discharge: - Number of inputs and type: - Number and type of outputs: - Operating temperature range: As part of the proposal the manufacturer, make and model number of the alarm system shall be clearly noted and accompanied by a specification sheet or brochure of the specific product giving all pertinent details, both electrical and mechanical. MOTOROLA RESPONSE: Fully compliant. Table 12: Alarm System Specifications Manufacturer Make and Model Size: height; width and depth Weight Power requirements Back-up battery type and time to recharge after full discharge Number of inputs and outputs Operating temperature range Motorola F6900 Rack mounted 24.5" H x 19" W Terminal N/A 1.15 A at 120VAC Sealed rechargeable battery takes 4 hours to recharge. Battery never fully discharges, the AC power supply keeps it charged, MOSCAD will shut down before the battery depletes. (1) 60OO output module per site (1) 16DI input module at the Fire Station Site -30 to +60 degrees Celsius Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 108 OMOTOROLA • SECTION 2 ❖ POINT BY POISPONSE TO THE RFP 4.2.19 System Connectivity 4.2.19.1 New Microwave System The City wishes to establish reliable, high bandwidth connectivity between the new trunked system and the Central Dispatch Center. The City is seeking the most economical approach without sacrificing reliability. The most practical solution appears to be a digital microwave link. MOTOROLA RESPONSE: Read and understood. The proposer shall propose a low density 18 or 23 GHz digital microwave system capable of 48 channel (2 Ti) operation, but equipped with the minimum number of channels based on the configuration of the trunked system being provided. If the proposer feels that another frequency band is more appropriate they shall so indicate. MOTOROLA RESPONSE: Read and understood. The City is seeking a system that is both reliable as well as economical. In any case, no less than a 99.9999% path reliability shall be provided. For those system that operate in the radio spectrum that is subject to rain attenuation, the system shall be designed to operate in the maximum rain fall rates predicted for the Washington County, Arkansas area. A complete equipment list shall be provided along with the price of the items. The price of services to implement the system shall be included as well. MOTOROLA RESPONSE: Fully compliant. Motorola has provided a microwave quote for a Harris MCD MicroStar L 18GHz digital microwave system. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 109 CITY OF FAYETTEVILLESRKANSAS • Please see the Proposal Appendices for the RF Path Study and Path Layout. 4 General Information All equipment necessary to provide a high quality microwave system that operates in a Public Safety environment shall be provided including but not limited to: + Microwave terminals with hot standby transmitters and dual protected receivers MOTOROLA RESPONSE: Fully compliant. 18 GHz Radio: Harris MCD digital Microstar L 18 GHz radio terminals with Monitor Hot Standby (MHSB) Configurations, and dual transmitters and dual receivers. has an. 8 Ti capacity. + Battery system including charger and battery racks MOTOROLA RESPONSE: Fully compliant. 18 GHz Radio: Battery Charger: N+1 redundant 48V 10 Amp System Positive Ground, Single phase, 45 to 65 Hz, 95 to 264 VAC Switchmode Rectifier and DC Breaker Distribution. Battery: 48VDC —24 cell system, 105 nominal Amp-hrs, 19" rack mountable and 20 year batteries will be provided. The power design and calculations are based on 8 hours battery reserve, 24 hours charger recharge time and the customer furnished channels banks at each radio site. The power calculations assumed one TeNSr channel bank each at Mount Seqouyah Water Tower site and the CDC Dispatch. The proposed battery plants are 20 year sealed GNB batteries. The proposed chargers are PCP Twin Pack chargers configured as 1:N protection. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 110 O MOTOROLA • SECTION 2 •.'POINT BY POT'RESPONSE TO THE RFP All chargers are equipped with specified Low Voltage Disconnect, System Alarm Panel, Ground Bus/Bar, Breaker panel & breakers, assembled wired and tested on 7'19" rack. The battery plants will be installed on the charger rack. + Antenna system - state size and type of dish antenna and type and length of transmission line - No less than a 99.9999% path reliability shall be provided and a path study shall accompany the proposal. MOTOROLA RESPONSE: Fully compliant. 18 GHz Radio: Size and type of dish Antenna: Single Pol. Microwave Antennas 17.70-19.70 GHz UG-595/U Flange high performance ValuLine Antennas. The CDC Dispatch, Mount Sequoyah Water Tower, and City Hall sites will utilize a 2' diameter antenna. At the City Hall site, two 2' diameter antenna will be used for the passive repeater. Type and Length of transmission line: EW180-180-Flextwist length of 3' between the antennas and the outdoor unit (ODU). The total cable length between the outdoor unit and the indoor unit will be 150". The transmission line used will be elliptical waveguide, Andrews series EW90. The transmission line used will be elliptical waveguide, ANDREWS series EW90. Please see the Proposal Appendices or the RF Path Study and Path Layout. + Channel banks with appropriate voice and data channel cards MOTOROLA RESPONSE: Fully compliant. Motorola will supply TENSr digital Channel Banks at the Mount Seqouyah Water Tower and CDC Dispatch sites with the appropriate voice and data channel cards listed below: Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 111 CITY OF FAYETTEVILLE,•KANSAS is c• Eight -port 4W E&M voice card 0 Ten -port SRU data card • Dual WAN card with CSU plug-in modules t+ Redundant Dual WAN card with relays and CSU plug-in modules y Redundant CPU card 0 Eight T1/E1 interface card An integrated service channel and terminal monitoring shall be included with the system. MOTOROLA RESPONSE: Fully compliant. The microwave terminals shall interconnect to and interface with the network equipment (channel banks) being supplied as part of the microwave system purchase. MOTOROLA RESPONSE: Fully compliant. Along with the description of the system, the manufacturer, make and model of the equipment being proposed shall be noted along with supplementary brochures that include all electrical and mechanical specifications. A complete equipment list shall be provided as well. MOTOROLA RESPONSE: Fully compliant. If the proposer determines that another microwave frequency band is more applicable, or another transport solution is more viable or more economical, they shall propose the solution giving all pertinent information. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 112 O MOTOROLA S SECTION 2 ❖ POINT BY P01 RESPONSE TO THE RFP MOTOROLA RESPONSE: Read and understood. The path length between the Central Dispatch Center and the proposed trunked radio site atop the Mt. Sequoyah water is approximately 0.7 miles. The azimuth is approximately 75 degrees from true north. During the path study, the proposer should make allowances for a building under construction on the east side of the CDC that could potentially block the path. MOTOROLA RESPONSE: Read and understood. 4 General Specifications - Microwave Terminals At the minimum, the following specifications shall be noted: + Frequency Range + RF Channel Bandwidth + Modulation Type + RF Transmission Efficiency + Capacity + Transmitter Power Output + Transmitter Frequency Stability + Receiver Noise Figure + Receiver Sensitivity: 10-3 BER Outage Point 106 BER Operating Point + Receiver Overload @ 10-6 BER Operating Point + Dispersive Fade Margin: Typical @ 10"3 BER + Unfaded BER + System Gain (Protected): 103 BER Outage Point + Service Channel Capabilities + Ambient Temperature Range: Operating + Power Consumption: Hot Standby Transmitter/Dual Protected Receivers + Dimension and Weight Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 113 CITY OF FAYETTEVILLE,•KANSAS LJ As part of the proposal the manufacturer, make and model number of the digital microwave terminals shall be clearly noted and accompanied by a specification sheet or brochure of the specific product giving all pertinent details, both electrical and mechanical. MOTOROLA RESPONSE: Fully compliant. Table 13:18 GHz Microwave Radio Specifications Frequency Range RE Channel Bandwidth Modulation Type •RF Transmission Efficiency Capacity ,iHarris MicroStar L 18 GHz Radio 8T1 - 18 GHz 117,700-19,700 GHz. 10 MHz. y . _ )4- Level FSK 11.4 Ws/Hz. Transmitter Power Output ;+17 dBm Transmitter Frequency Stability 'Better than 5 ppm Receiver Noise Figure Receiver Sensitivity: 8DS1 10 -3 BER ,Outage Point 10-6 BER Operating Point I Receiver Overload @ 10-6 BER Operating Dispersive Fade Margin: 8DS1 - Typical @ 10 - 3 BER BER Gain (Protected): 8DS1 10 -3 BER Point i dB at receiver port 78.0 dBm 76.5 dBm 10dBm 18 dBm _- . :10E-13 oer hoo 16 dBm 114 Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION 2 ❖ POINT BY POIRESPONSE TO THE RFP Channel Capabilities Ambient Temperature Range: Operating Consumption: Hot Standby utter/Dual Protected Receivers (Terminal Radio) (Terminal Radio) Optional orderwire 19.2 Kbaud asynchronous data channel D° to +50° C - IDU -33° to +55° C - ODU ItYPf•5il^ 1.75"x19"x10.5"-IDU - 14.3"x8.5"x12.2"-ODU 6.6 lbs.- IDU 23.6 lbs.- ODU 4 General Specifications - Power System A high quality battery system consisting of battery charger, batteries and battery rack shall be provided for the microwave system. The system being provided shall be described fully and supplemented by the manufacturer's equipment brochures and technical specifications. However, if the proposer feels that there is a more economical system that provides an equal form of reliability they shall so note and provide information on what is being proposed as an alternate. MOTOROLA RESPONSE: Fully compliant. The following items shall be addressed and stated, at the minimum for the battery charger. + AC input + Voltage regulation + Current limiting + Efficiency + Power factor + Output voltage adjustment range + Ambient operating temperature + Temperature compensation Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 115 CITY OF FAYETTEVILLE,•KANSAS U + Protection - types of circuit breakers + Electrical noise + Radio frequency interference + Audible noise The charger shall be equipped with low voltage load disconnects, low current alarm, DC breaker panel and ground buss panel. The charger shall be mounted in a floor mountable rack MOTOROLA RESPONSE: Fully compliant. Table 14: Power Conversion Products Charger Specifications Model PS48V10ABKR AC Input ,95 to 264 VAC i t v 10% to 100% Load +/-0.5% {Voltage Regulation No Load to 100% Load +/-1.0% :i-: Modulation Type Not Applicable ---.�-.--�----�------ —_— --- Current Limiting Equipped Efficiency 80% Power Factor 0.95 Output Voltage Adjustment Range '.-43 to -56 VDC I'Ambient Operating Temperature �0° to +50°C jTemperature Compensation For current limiting Protectil on -types of circuit breakers UL recognized and provide automatic disconnect j -- . — ,capability Electrical noise Conforms to FCC part 15,Subpart B, Class A• Meets international input harmonic current Radio frequency interference requirements of Telecordia Technologies GR1089 `Audible Noise ]<54 dBA @ 3 feet Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 116 O MOTOROLA • SECTION 2+ POINT BY POINT RESPONSE TO THE RFP Microwave system grade stationary batteries shall be provided that are compatible with the charger being supplied along with a suitable mounting rack. MOTOROLA RESPONSE: Fully compliant. As part of the proposal the manufacturer, make and model number of the battery charger and batteries shall be clearly noted and accompanied by a specification sheet or brochure of the specific product giving all pertinent details, both electrical and mechanical. MOTOROLA RESPONSE: Fully compliant. + General Specifications - Microwave Antenna System A microwave antenna system consisting of high performance antennas and microwave transmission line with all connectors and mounting hardware shall be provided. A complete description of the system being proposed shall be included in the proposal. MOTOROLA RESPONSE: Fully compliant. For the microwave antennas the following items shall be addressed at the minimum: + Frequency band + Beamwidth + Cross polarization discrimination + Gain: mid -band in dBi + Front to back ratio + VSWR + Antenna size + Antenna construction + Input flange (connector) Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 117 CITY OF FAYETTEVILLE,•KANSAS • + Mounting hardware + Manufacturer model number(s) MOTOROLA RESPONSE: Fully compliant. Table 15: Microwave Antenna Specifications Number 'Cross Polarization Discrimination Gain: mid -band in dBi Front to back ratio ,VSWR 'Antenna size Antenna construction Input Flange (connector) Mounting Hardware VHP2-180B 7.7-19.7GHz. 1.9° F ->fl= 1.2 dB, 38.7 dB 5dB,60dB .20 ft,2ft High Performance Input Flange list will be provided for reference For the microwave transmission line the following shall be addressed at the minimum: + Maximum frequency range + Mode cutoff frequency + Group delay + Peak power rating + Average power rating + Attenuation at operating frequency + Dimensions + Weight + Minimum bending radii + Maximum twist (degree/foot) + Type of connectors and/or connecting assemblies + Description of all mounting hardware Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 118 O MOTOROLA • SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP + Length of line provided at each site As part of the proposal the manufacturer, make and model number of the microwave antennas and transmission line shall be clearly noted and accompanied by a specification sheet or brochure of the specific product giving all pertinent details, both electrical and mechanical. MOTOROLA RESPONSE: Fully compliant. Table 16: Microwave Transmission Line Specifications Manufacturer ,Type Number 80-180-Flewtwist Maximum Frequency Range 114.0-19.7 GHz. Mode — Cutoff Frequency 111.15 GHz. Group delay Peak Power Rating 127ns/ft. 7.3 Kw Average Power Rating 0.54kw O 17.7 GHz. Attenuation at Operating Frequency 6.13 dB/100ft @ 17.7GHz Dimensions 0.78" x 0.48" Weight 0.151bs/ft Minimum Bending Radii Maximum Twist (degree/foot) Type of Connectors and/or Connecting Description of All Mounting Hardware in E -plane list will be provided for reference. 1 4*CDC Dispatch site = 50ft. Length of Line Provided at Each Site 'Mount Sequoyah Water Site = 140ft. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 119 CITY OF FAYETTEVILLE,0KANSAS • 4 Channel Banks and Channel Cards The proposer shall provide a multiplex solution that allows the transport of mixed voice and data transmissions. The multiplex shall interface with the microwave units in a terminal configuration. No cross -connect or drop -insert capability is required. MOTOROLA RESPONSE: Fully compliant. The multiplex shall be equipped, at the minimum, for the following circuits: + Eight (8) four -wire audio circuits with an audio bandwidth of 300 Hz to 3000 Hz + Six (6) two -wire data circuits capable of transmission speeds up to 9600 BPS. The transport of both synchronous and asynchronous data shall be supported MOTOROLA RESPONSE: Fully compliant. The means to adapt the various circuit cards for two or four wire operation shall be explained. It is desired that this function be easily accommodated in the field without special tools or equipment. MOTOROLA RESPONSE: Motorola takes exception. The circuit cards provided are not field adjustable, they come in either 2-W or 4-W configurations. Motorola will provide 4-W cards for all circuit cards in the channel bank. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 120 O MOTOROLA • SECTION 2 ❖ POINT BY POINTKESPONSE TO THE RFP The proposer shall describe the equipment being proposed in detail providing, at the minimum, the following information and shall supplement the description with the manufacturer's brochures and product literature. + Number of channels supported MOTOROLA RESPONSE: Fully compliant. Motorola will provide two 4-W E&M Voice Cards which support a total of sixteen circuits and one SRU Data Card, which supports ten circuits. + Number of channels equipped MOTOROLA RESPONSE: Fully compliant. Motorola will provide two 4-W E&M Voice Card which supports eight circuits each, of which seven will be utilized by the CEB to Repeater Site Link. These circuits will be split between the two cards. Motorola will provide and two SRU Data Card which supports ten circuits each, of which four will be utilized by the CEB to Controller redundant data links. These circuits will be split between the two cards. + Modulation method + Voice frequency response (VF circuits) + Harmonic distortion + Buffering delay (end to end) + Echo return loss + Idle channel noise + Inter -channel cross talk + Channel card input and output impedance + Operating voltage + Power consumption Use or disclosure of this proposals subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 121 CITY OF FAYETTEVILLE•KANSAS • + Operating temperature and humidity + Equipment shelf size Height Width Depth MOTOROLA RESPONSE: Fully compliant. TeNSr (Channel Bank) The Telecommunications Network Server (TeNSr) provides access to a T1/E1 network with a variety of user interfaces and enhanced services that are not available on traditional network access devices. It physically resides at the customer premises provides the link between the user's equipment and the network facilities. The TeNSr is a powerful and flexible communications platform that can support, integrate, and expand multiple applications and services. Telecommunications systems can be divided into two distinct areas of responsibility, the user side and the network side. Typically, the network side is owned by a common carrier like AT&T, MCI or Sprint; a local service provider like Ameritech, Pac Bell, GTE, etc.; or a private microwave system. The user side consists of all the equipment on the users' premises that contribute to the system. The TeNSr was developed to answer the many diverse needs at the user/network interface with a single, less capital intensive device. Before the advent of the TeNSr, a huge array of hardware was necessary between the user equipment and the network. This required the user to invest in many devices, and inevitably face the problems of hardware obsolescence, without any investment protection. This also presented space and connectivity problems. The TeNSr was developed to address these problems. TeNSr allows connection to the following voice equipment: * PBXs O Telephones O Radio Stations • Fax Machines Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 122 O MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP 4 Modems TeNSr allows connection to the following data equipment: f• Terminals L • Bridges & Routers 4 Computers 4• Video Code The TeNSr is a multi -functional Ti/E1 access device used to combine the capabilities of Digital Access Cross -connects (DACS), channel banks, multiplexers, DSU/CSU, drop and inserts, and converters in one efficient and reliable package. Each T1/E1 the TeNSr supports can carry any combination of high or low speed dedicated data and voice traffic. Add-on resource cards give the TeNSr the ability to manage ISDN, inverse multiplexing, voice compression and frame relay. The TeNSr is software configurable with a menu driven user interface that allows the user to manage and configure individual cards, access alarm reports and histories, and backup all essential records. It is remotely accessible through a variety of methods and has many integrated diagnostic and alarm reporting functions. The TeNSr is a cost-effective, scaleable, flexible, unified solution developed for your current and future needs. Table 17: Technical Features/Benefits of the TeNSr Software Configurable The function and operation of the TeNSr is easily changed, managed, and viewed through diagnostics, alarming, and control. It allows support of new applications and services, adapting to changes easily and economically. Compact Size Minimal rack space is used, and complexity is reduced. Remote Access Allows access to the alarming, diagnostic, and configuration features without being on site, saving time and simplifying troubleshooting. US & Worldwide Standards Global interconnectivity. Support Mufti -functional Replaces many devices including CSUs, DSUs, channel banks, drop and insert multiplexers, and DACS. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary It ,I,, CITY OF FAYETTEVILLE•RKANSAS • Modular ,The system can be easily customized to reduce cost, increase reliability, and minimize complexity. This protects your investment. VARIETY OF MODULES (CARDS) AVAILABLE The TeNSr enclosures are easily configured with only the modules (cards) necessary to satisfy your unique needs. There are three enclosure sizes available. Listed below are many of the modules (cards) available in the TeNSr system. There may be several models of each type of module available depending on your system requirements: Central Processing Unit (CPU) Card The CPU handles all operations of the system. There are four types of CPUs: two bus -connect and two cross -connect. Interface Card The interface card provides all the operator interfaces plus the physical connections to all the WAN Ti/Eis. It also stores the system configuration. There are seven types of Interface cards. Wide Area Network (WAN) Card The WAN card provides T1/E1 termination. It can derive clocking from an incoming T1/E1 or use its internal oscillator to generate a Stratum -4 clock. Plug-in modules must be added to WAN cards before they will operate properly in their environment. The choice of plug-in modules depends on the situation. - Voice Cards All TeNSr voice cards convert outgoing analog voice to digital and incoming digital voice back to analog. They can all use the voice compression of the ADPCM resource card (unlike the DSM-II). Data Cards TeNSr data cards allow the user to connect Data Termination Equipment (DTE) directly into the TeNSr without using external communication devices such as DSU/CSUs. They offer synchronous and asynchronous access with a variety of interfaces. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 124 O MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP Resource Cards The Resource cards add functionality to the TeNSr. Instead of adding complex functions to each user card, the TeNSr offers these resource cards as an option. This keeps costs down for the user cards and gives more overall flexibility to the system. Power Modules There are five different power modules available; 110/220 VAC, -48 VDC, 110/220 VAC to -48 VDC, Ringing Generator, and +24 VDC. CHANNEL BANK FUNCTIONS The primary function of the Motorola TeNSr is to operate as a channel bank. It surpasses the abilities of traditional channel banks in intelligence and flexibility but retains their ease of use and utility. With the TeNSr in place, the user can access a T1/E1 network, a PBX, a switch, or any other higher order multiplexer just as with a regular channel bank. Additionally, the TeNSr is software driven and has remote access capabilities, which makes re- configuration and problem detection much easier. Older style channel banks have 24 physical slots that each hold 1 -user card. Each user card represents one DSO on the Ti output. With the TeNSr, any channel on any user card can be associated with any DSO. The TeNSr provides access to Ti/Eis through a variety of data and voice interface cards. The SRU and 4 -Wire E&M voice cards are commonly used in Motorola Radio Networks. Following is a more detailed description of these units. Sub -Rate Unit (SRU) The Sub -Rate Unit card plays a major role in many of Motorola's systems. It is used with synchronous or asynchronous digital data for network access at speeds up to 38.4kbps. The SRU supports HYBRID links as well as ADPCM and sub -rate multiplexing. SRU Delay Optimization and Majority Vote Error Correction can be used, however the number of available 9.6kbps channels will be reduced. Four (4) -Wire E&M The 4 -wire E&M is the main voice card used in the TeNSr. It can operate in two modes: 4 wire E&M and TO (Transmission Only). In 4 -wire E&M mode the card takes up to eight 4 -wire analog voice channels and converts them to digital with PCM. At the receiving end, the 4 -Wire E&M card de -codes the digital signal back to analog. The TO (Transmission Only) mode supports dedicated analog modems that do not require signaling. The 4 -Wire E&M card can support ADPCM and is the voice card used in hybrid links. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary scoyonota 125 CITY OF FAYETTEVILLE�•RKANSAS • Redundancy Many functions of the TeNSr can be configured for redundant operation with some additional hardware. The power supply, CPU, WAN, and ADPCM cards all offer some form of redundant configuration. Ready spares offer redundancy for the data, interface, and voice cards. The reduced complexity adds to the reliability of the TeNSr and diminishes the need for a fully (1:1) redundant system. Compact Chassis The Motorola TeNSr is an all -in -one package designed to save rack space and provide maximum user access. The TeNSr/800 fits into a 19" rack and are 9 1/4" high and 15" deep. 4.2.20 Communications Console System The City is seeking to replace its existing Motorola CentraCom with LAN interconnected CRT based consoles. The existing operator positions shall be removed and replaced with the CRT operator positions. In addition, a new LAN server used to manage the console configurations and operate as an alias database shall be supplied. The existing Motorola central electronics bank shall also be replaced to allow operation of the new CRT -style consoles. If the proposer feels that there is a more economical and technically sound approach in regards to the dispatch console configuration, they shall so state and give the reasons for an alternative approach. MOTOROLA RESPONSE: Fully compliant. Motorola has conducted console inspection and has determined from a hardware perspective, that it cannot be upgraded. A full hardware replacement is necessary. However, Motorola is offering a special upgrade credit for existing console electronics and licenses. These credits include: +b 11 Conventional Base Interface Modules t* 1 Phone Interface Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 126 O MOTOROLA • 0 SECTION 2 ❖ POINT BY POINT RESPONSE TO TILE RFP 4.2.20.1 Overview - Communications Console System It is the intent of these specifications to describe the equipment and system requirements for local area network (LAN) connected CRT based desktop console equipment to be used in a Public Safety Communications Dispatch Center. These consoles are to be used in the control of a single site 806 MHz trunked radio system. MOTOROLA RESPONSE: Read and understood. It is important for the proposer to understand that the to interface to a new single site trunked system that the current trunked system. The implementation of system will take place on a parallel timeline with system. The proposer shall ensure that there is no disi radio communications at the dispatch center during the center. MOTOROLA RESPONSE: Read and understood. new consoles are will be replacing the new trunked the new console uption of trunked the upgrading of The communications console system will also be required to operate in conjunction with and/or interface to a number of other systems and items of equipment including, but not limited to: 4 A 911 telephone system (existing) 3 A digital logging recorder (existing -new) MOTOROLA RESPONSE: Fully compliant with clarification. Motorola will interface the new Gold Elite Console System with the existing logging recorder. Motorola will include call -check recorders for the four new Gold Elite Console positions. The existing 911 system will not be integrated into the LAN used by the Gold Elite Console system. Telephone and radio audio will be interfaced into the console headsets. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CAO MOTOROLA 127 CITY OF FAYETTEVILLE•RKANSAS • Motorola will include new UPSs sized for each of the Gold Elite Consoles, the Gold Elite Server, and the equipment room for all RF equipment including the CEB. Motorola will provide the Gold Elite Consoles in desktop configurations as requested in this RFP. The proposer shall include in their implementation quote the implementation services needed to install, optimize and test the communications console system. Included in the quote shall be the services required to interface or connect the new console system to the existing ancillary items noted above. The proposer shall also be required to work with the City and/or its designated representative in the acceptance testing of the communications console system. MOTOROLA RESPONSE: Fully compliant. The City may wish to independently procure certain items of equipment that will operate as part of the console system. These items may include the operator central processor units (personal computers) and well as the data base server and associated accessories such as, CRT monitors, keyboards, etc as well as the local area network equipment and accessories. As part of the price proposal (Section 7) the proposer shall provide the City the option to purchase the complete system or to select certain items to be purchased separately. MOTOROLA RESPONSE: Read and understood. The City of Fayetteville may purchase their own hardware and operating system independently. However, the only configuration supported by Motorola is the specified configuration purchased directly from Motorola. The benefit of purchasing hardware from Motorola is that it has been tested and will be serviced by Motorola. Motorola does not guarantee compatibility or performance of computers or software different from those we supply. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 128 O MOTOROLA • SECTION 2 •• POINT BY PO>RESPONSE TO THE RFP If the City of Fayetteville wishes to purchase their own computer hardware the City of Fayetteville will be responsible for shipment to factory staging. Not withstanding the requirements set forth in this Request for Proposal, it is the responsibility of those responding to this RFP to verify the equipment needs and requirement via a visit to the communications console center as well as the radio equipment sites. The Central Dispatch Center site is located at 100-A West Rock. MOTOROLA RESPONSE: Read and understood. 4.2.20.2 General System Deliverables - Communications Console System The following is a listing of the general needs of the dispatch center: 4 Number of Operator Positions + Four (4) operator positions to be used for dispatch and call taking functions .Cwr + One (1) of the tlu positions will be designated as a supervisory position and shall be equipped for the control and "take-over" of the other positions. + The implementation of the supervisory position shall be configurable through the system management function available via the local area network that connects the consoles. MOTOROLA RESPONSE: Fully compliant. 4 Console Location(s) The four (4) consoles are to be located less than hundred (100) feet from the central electronics package, which is located in an equipment room adjacent to the dispatch center. This location now contains trunked RF control stations and other electronic Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary n MOTOROLA 129 CITY OF FAYETTEVILLE KANSAS • equipment. The proposers are to validate the usability of this equipment room as being suitable for the electronics necessary for the new communications console system. MOTOROLA RESPONSE: Fully compliant. 4 Logging Recorder An existing logging recorder is to be interconnected to the new consoles. The proposer shall ensure that all trunked talkgroups shall be provided with an interface to allow interconnection of the logging recorder. A test that demonstrates that the logging recorder is recording and reproducing trunked talkgroup communications shall be completed once the installation of the consoles is completed. MOTOROLA RESPONSE: Fully compliant. 4.2.20.3 Instant Recall Recorders Existing call check (instant call) recorders shall be present on the new consoles. The units shall be tested to ensure that they are properly recording and reproducing both telephone and radio communications once the installation of the consoles is completed. MOTOROLA RESPONSE: Fully compliant. Based upon our pre -proposal meeting, the City of Fayetteville has requested that new call check recorders for all four Operators be quoted to record radio audio. The existing recorders will be dedicated to the telephone system. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 130 O MOTOROLA • SECTION 2 ❖ POINT BY POINT SPONSE TO THE RFP 4.2.20.4 Central Electronics Bank A new central electronics package, including all new hardware and software, is to be included as part of this proposal. MOTOROLA RESPONSE: Fully compliant. Motorola has conducted an inventory of the existing CEB and has determined from a hardware perspective, that it cannot be upgraded. A full hardware replacement is necessary. Because the City of Fayetteville is an existing CENTRACOM user, console pricing reflects an upgrade credit on three of the four Operator positions. -4 Base Station Control Interfaces Proposers are to inspect the existing radio equipment to ensure that the correct interfaces are being provided. The proposer is also to clearly state how this communications console will interface to the trunked system and identify the number and type of interfaces being supplied. A block or pictorial diagram shall be included that clearly illustrates the interconnections of the various console interfaces with the radio equipment. The base station interfaces shall accommodate, at the minimum, the seven trunked repeater stations, (located at Mt. Sequoyah or a site selected by the proposer) and eight (8) control stations, which are located in the dispatch center equipment room. These control stations will be programmed to interoperate with the following agencies: + Central Emergency Medical Services + Washington County Sheriff + City of Springdale + University of Arkansas Police + Arkansas State Police Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE•RKANSAS • MOTOROLA RESPONSE: Fully compliant. Motorola will interface the CEB to the seven Trunked Repeaters through seven Trunked Base Interface Modules (TBIM). The CEB will interface to each central controller through two Trunked Input/Output Interface Modules (TIMI). The CEB will continue to interface to the existing Robinson Trunked site through five new MCS 2000 Control Stations with Base Interface Modules (BIM). The CEB will also interface to five agencies listed above and the Fayetteville Fire Department with MCS 2000 Conventional Control Stations with Base Interface Modules (BIM). Two additional Base Interface Modules (BIM) will be provided for future growth. The Site Link used to interconnect the CEB to the Mount Sequoyah Trunked Infrastructure will be digital Microwave. The Site Link used to interconnect the CEB to the Robinson Trunked Infrastructure will continue to be RF. A pictorial representation of the interconnection of the Communications Console and the Trunked System shall be provided in the System Description. 4.2.20.5 Standby Power Requirements The proposer shall include in their response a quotation for an uninterruptable power supply (UPS) which will maintain the operation of all proposed console equipment for a minimum of twenty (20) minutes. MOTOROLA RESPONSE: Fully compliant. Each operator position, comprised of a Minitower computer, 19" TouchScreen monitor, desktop Console Interface Electronics, and a Digital Call Check Panel will consume approximately 720 W at 120V. 1.25KVA UPSs for all four positions have been included in this proposal. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 132 O MOTOROLA S SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP 4.2.20.6 General Technical Requirements - Communications Console System 4 Intent It is the intent of these requirements to set forth the minimum technical and performance standards for the proposed communications control center consoles. The equipment supplied shall provide all of the necessary functions to monitor and control trunked radio equipment, including RF control stations and specified ancillary equipment. Every effort shall be made to provide a flexible system that will allow growth and the inclusion of new features, as they become available. MOTOROLA RESPONSE: Read and understood. The CRT consoles to be supplied shall be designed to enhance operator capabilities in performing radio dispatch tasks and minimize the effort and concentration required. MOTOROLA RESPONSE: Fully compliant. 4 Quality All of the communications console equipment shall be of the highest professional quality and reliability. All materials shall be new and under full manufacturers warranty. MOTOROLA RESPONSE: Fully compliant. 4 Standards All equipment shall meet or exceed the latest applicable standards of the FCC, EIA, TIA and IEEE at the time of submission of the proposal. In addition, the equipment shall also meet all domestic Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE,ARKANSAS • r. U.S. telephone company specifications with respect to audio levels and control voltages being impressed on their facilities. The proposer shall certify that the equipment being offered meets or exceeds all of the requirements specified. MOTOROLA RESPONSE: Read and understood. Per published equipment specification sheets, all Motorola equipment, either manufactured by or provided as second party, will meet or exceed the industry governing agency equipment standards and compatibility. 4 Emissions Certification All equipment proposed that is subject to electromagnetic emissions testing shall be certified as compliant with the applicable FCC rules, such as Part 15. Test reports shall be submitted for review, upon request, without charge. MOTOROLA RESPONSE: Read and understood. Per published equipment specification sheets, all Motorola equipment, either manufactured by or provided as second party, will meet or exceed the industry governing agency equipment standards and compatibility. 4 Equipment History - Communications Console System The equipment being proposed shall have been in production and continuous service in an operational setting for a period of not less than two (2) years. Prototype hardware or unproven software with less than a two-year record of satisfactory commercial performance shall not be considered acceptable under these requirements. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 134 O MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP 4 On Site Visit To ensure a total understanding of the requirements, a qualified representative of the console equipment manufacturer is expected to conduct an on site visit prior to submitting a proposal. The dispatch center and associated equipment rooms as well as the trunked radio site should be visited and a report provided as part of the proposal as to the suitability of the facilities. During the visit the proposer should complete the following inspections (at the minimum) and provide a report concerning the suitability of each item. If the proposer finds that the items inspected not sufficient, the proposer shall quote the price to bring each item up to standards. This price shall be included as an option in the pricing proposal. + Inspect and measure the single point ground present at the facility. The measured ground (in ohms) shall be reported in the proposal + Inspect the electrical service and wiring, including AC outlets, conduit, circuit breakers + Inspect the floor and desk space + Inspect the environmental conditions, i.e. heating, air- conditioning, and ventilation MOTOROLA RESPONSE: Fully compliant. A system technologist from Motorola has inspected the CDC Dispatch site, the Mount Sequoyah Water Tower Trunked Radio site, and the existing Robinson Trunked Radio site. Per his inspection, these are his findings: Dispatch Center: After discussion with Kathy Stocker the computer room next to the present equipment room can be used for the new CEB and other equipment. This is the first room to the left after you enter the dispatch area. Floor area is 10x14 feet 8 -foot ceilings with suspended ceiling Raised Floor common to Dispatch area, however it is return air Plenum cables will be required Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary n MpraOJi_a CITY OF FAYETTEVILLE•RKANSAS • Main back up AC breaker panel is in same room with expansion room for additional breakers HVAC also in same room Coax can enter room from overhead with console cables under floor Power can be provided under floor The City of Fayetteville will provide an Equipment Room building ground conductor for connection to the CEB and related dispatch components. Smith Two -Way stated this is already under the raised floor and is currently in use. Additional required R-56 grounding will have to be installed at the CDC Dispatch and is included in this proposal. The CDC Dispatch area has adequate space for the proposed four position Gold Elite Consoles. Watson Furniture, Inc. has inspected the dispatch area at the CDC and will recommend console furniture to meet the City of Fayetteville's requirements as an addendum to this proposal. Proposed Mount Sequoyah Water Tower Site: The site has room for the 15 x 16' building next to an existing building. Motorola requests that when the City of Fayetteville builds the new equipment shelter that they include a new ice-bridge/cable-tray/underground trench from the new building to the closest Water Tank leg. Motorola measured the existing ground system in use by the PCS system at 2 ohms, which meets R-56 specifications. Motorola has determined that there are 2 available antenna mounts (3" by 20' pipes) on top of the water tank, which Motorola intends to use for the new Trunked Radio antennas. Its Motorola's understanding that the City of Fayetteville has obtained necessary permission to use the proposed antenna mounts. AC Power to the new equipment shelter should be available from the existing power pole at the site. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 136 O MOTOROLA • SECTION 2 ❖ POINT BY POINRESPONSE TO THE RFP Existing Robinson Trunked Site: This is a 10x20 foot Morgan -type building in good mechanical condition. The current R-56 grounding will have to be updated to bring the site up to current standards. Coax, generator, fence, fuel tank, and RF equipment will have to be properly grounded. Motorola measured the existing ground at the tower at 11 ohms. Extensive work will be required to bring this site up to standards due to poured concrete around building and lack of interior grounding. The existing HVAC at the site should provide adequate environmental conditions. The existing AC power supplied to the site should continue to be sufficient. 4.2.20.7 Support By Manufacturer - Communications Console System 5 Factory Testing --Communications Console System The console equipment shall undergo factory testing prior to shipment. The testing shall encompass all parts of the console equipment, from board to system level. MOTOROLA RESPONSE: Fully compliant. 4 Replacement Parts --Communications Console System The console manufacturer shall maintain a replacement parts department to furnish parts and services. Such parts shall include all electronic and mechanical components, circuit boards, control modules and standard cabinet modules used as part of the system. Parts support for repair and expansion shall be continued for a period of not less than seven (7) years from the date of acceptance of the system as being operational. MOTOROLA RESPONSE: Fully compliant with clarification. Motorola will have parts availability for five years on subscriber equipment and seven years on fixed infrastructure equipment. Parts availability will be based from "last date of manufacture". It is also a goal of Motorola to allow for system Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE ARKANSAS • expansion. Reasonable efforts will also be made for system expansion as follows: e• Additional Operator Positions (Consoles): 6 years Electronic repair parts shall be available for shipment on an expedited handling basis with twenty-four (24) hours, 365 days per year including weekends and holidays. A twenty-four hour hotline telephone number for the handling of such orders shall be available. In addition, the location(s) and telephone number(s) of the nearest approved parts replacement, and board repair/return facilities shall be stated. MOTOROLA RESPONSE: Fully compliant with clarification. Motorola's System Support Center carries a large inventory of parts for large systems in use throughout the world. It is impossible to stock all the parts for all systems. Parts are available on an "as available" basis and are shipped as needed. The City or Smith Two -Way Radio, Inc. will call 1-800-323-9949, which is the number to the System Support Center. A return authorization number will be used by Smith Two -Way Radio, Inc. for tracking any boards returned for repair and for tracking any loaner or exchange parts sent from the SSC. The address of the System Support Center is Motorola System Support Center, 1311 East Algonquin Road, Schaumburg, Illinois, 60196. 4 Maintenance Service --Communications Console System A complete contract maintenance service shall be offered through the manufacturer's approved local service facility and the facility or facilities shall be named, giving the following: + Name of Company + Primary Contact + Location + Telephone Number Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 138 O MOTOROLA SECTION 2 •S POINT BY POINRESPONSE TO THE RFP The local service facility shall provide prompt repair service should a failure occur. The cost of a service contract shall be quoted as part of the response to this RFP. The Service facility shall be certified to work on and repair the equipment and/or systems noted in this RFP. Proof of certification shall be provided by the proposer upon demand by the City for any and all technicians that will be servicing the communications console system. Such certification may include training certificates and/or diplomas granted by a recognized and valid training facility. MOTOROLA RESPONSE: Fully compliant. The process we will be using throughout the warranty period and during the maintenance contract revolves around the use of the System Support Center. The SSC is a 24x7 operation that provides Motorola customers with a contact person who will take the situation information from the customer and start a computerized process with built-in timers to insure no issue remains unresolved. The City or Smith Two -Way Radio, Inc. will call 1-800-323-9949 and open a case number. If local service is required, technicians will be dispatched and tracked until the repair case is closed to the City's satisfaction. Motorola System Support Center is located at 1311 East Algonquin Road, Schaumburg, Illinois 60196. Smith Two -Way Radio Inc., 520 North College Ave., Fayetteville, AR 72701 is the approved local servicing entity for Motorola in the Fayetteville area. Smith Two -Way Radio Inc., has been in the radio repair business since 1929. They service their own SmartNet system in the Fayetteville area. Smith Two -Way Radio Inc., currently has two SMARTNET certified technicians on staff. Two technicians are currently awaiting an enrollment opening at the Motorola University Training facility for certification. Two technicians will be fully trained and certified on Gold Elite Consoles before acceptance of this system. 4 Factory Technical Support --Communications Console System The manufacturer shall offer engineering and technical support to the user and/or its service agency to help resolve any operational or service problems that may occur. The manufacturer shall provide a 24 -hour hotline telephone number for technical support. The Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 139 CITY OF FAYETTEVILLEARKANSAS 0 proposer shall certify that this support will be available to the end user of the system and/or its chosen servicing agency and denote what costs, if any, are associated with this service. MOTOROLA RESPONSE: Fully compliant. Factory Technical Support is available on a 24x7 basis for a severity level one call. The City or Smith Two -Way Radio Inc will call (800) 323-9949 and reference the case number assigned to the service interruption call. 4 Programming Support Services --Communications Console System If applicable, the manufacturer shall offer on-line programming services via modem to the user and/or its service agency to allow upgrades or changes to the system following installation. The manufacturer shall provide the costs, if any, of such services. MOTOROLA RESPONSE: Motorola takes exception. Motorola does not offer on-line programming services via modem to the user and/or It's service agency to allow upgrades or changes to the system. 4 Operator Training --Communications Console System Comprehensive Operator Training shall be conducted, on site, for the City's dispatch personnel before the console equipment is placed in service. The City desires that "train the trainer" classes be provided. Training shall be conducted using the actual console equipment and shall consider the needs of both operator and supervisory personnel. At the minimum, training shall address the console supervisor and database manager aspect of the console system as well as the console operator aspect of the console system. The classes shall be conducted at the convenience of the City to Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 140 O MOTOROLA SECTION 2 4• POINT BY POINT RESPONSE TO THE RFP minimize any impact to current operations. A description of the training, including the content of the course, the duration of each session, and costs, if any, shall be included in the response to this RFP. The City expects that four (4) personnel will attend the session(s), but reserves the right to modify the number of attendees. MOTOROLA RESPONSE: Fully compliant. The City of Fayetteville has requested that six personnel receive console training. See Training section of this proposal for details. Warranty --Communications Console System A parts and labor warranty covering software, firmware and hardware shall be offered as part of the standard console system. Labor includes time for both on site and depot work. Circuit boards sent in for deport repair are to be returned within three days from the time the item reaches the depot receiving point. All shipping costs shall be the responsibility of the manufacturer. The warranty period begins at the date of acceptance of the console system by the user. The proposer shall state the level of response that is included in the warranty service and the expected time for repair of modules if sent to a depot service center. The cost of a one (1) year, two (2) year and three (3) year warranty shall be indicated. MOTOROLA RESPONSE: HAROLD JOHNSON REVIEW Motorola takes exception. Motorola agrees to provide a one year warranty from the date of system acceptance on hardware and software as more fully described in the Communications System Agreement submitted with this proposal. The process we will be using throughout the warranty period and during the maintenance contract revolves around the use of the System Support Center. The SSC is a 24x7 operation that provides Motorola customers with a contact person who will take the situation information from the customer and start a computerized process with built-in timers to insure no issue remains unresolved. The City or Smith Two -Way Radio, Inc. will call (800) 323-9949 Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE•RKANSAS • and open a case number. If local service is required, technicians will be dispatched and tracked until the repair case is closed to the City's satisfaction. Motorola System Support Center is located at 1311 East Algonquin Road, Schaumburg, Illinois 60196. The SSC board repair department is currently measured on a five-day turn - time for all Motorola manufactured equipment. Historically, they have achieved a 40% compliance rate on Motorola manufactured equipment. Third Party equipment and OEM are repaired through various vendor repair depots and each carries their own turn -time standard. Currently, the average repair cycle - time on OEM and Third Party equipment is 27 days. Motorola is involved with a task force of our vendors that is addressing how to lower the cycle time repair average. Once a service interruption is reported to Motorola, Motorola immediately starts responding to the situation. A case number is generated into the SSC database and built-in timer escalations are activated. If a site is off the air or if greater than 33% of the stations at one site are affected, the case number is given a severity level one classification. Local service technicians are paged on a 24 -hour basis and are given assignment of the case. Due to weather or storm conditions or workload, the technician may be unable to arrive on -site within two hours. Motorola will have a technician on -site within four hours of all severity level one case assignments. A severity level 2 or 3 generally is handled on the next business day. See the "Statement of Work for Enhanced System Support (ESS)" in the Maintenance Section for all other warranty information. + Spare Parts - Communications Console System The proposers shall include, and price as an optional item, a recommended spare parts list for the communications console system. See Section 7. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 142 O MOTOROLA 0 SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP 4.2.20.8 Documentation - Communications Console System 4 General --Communications Console System All manuals shall be furnished in three ring binders allowing easy field insertion of update or revision pages. Pages should be reinforced to resist tear -out from the binder. Illustrations requiring larger than standard page size shall be fan -folded for proper storage in the binder. The method of updating the manuals, for revision or other reasons, shall be clearly stated in the proposal with any actions required by the users noted. MOTOROLA RESPONSE: Fully compliant. 4 Installation Manual --Communications Console System The installation manual shall contain information that describes the proper procedures necessary to allow a trained technician to unpack, assemble and interconnect the various system components to prepare the system for operation. The manual shall include those details unique to the system, such as termination points of each audio pair and auxiliary input/output functions presented to the central electronics package. The manual shall include complete system configuration data; "as -built" diagrams and OEM supplied data for ancillary items furnished with the system. An installation manual shall be provided with the console system. MOTOROLA RESPONSE: Fully compliant. Upon completion of the project, a System Manual will be provided that documents the system "as -built". Future revisions and or changes made to the system will require updates to the System Manual. These revisions may be quoted as a sold service from Motorola. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEYILLE' KANSAS • + Service & Maintenance Manual --Communications Console System The service and maintenance manual shall include the theory of operation, electronic board overlays, schematic diagrams of each assembly and detailed parts listings when necessary to allow servicing of the equipment to the component level if desired. Explanations of diagnostic display interpretations shall be included. Two (2) service & maintenance manuals shall be included with the console system. MOTOROLA RESPONSE: Fully compliant. 4 Operator's Manual --Communications Console System Six (6) operator's manuals shall be furnished with each console position. The manual shall provide a basic operational description of the equipment and other pertinent operational details. The manual shall be clearly written and illustrated with drawings, photographs and/or screen captures showing the location of all operator controls. MOTOROLA RESPONSE: Fully compliant. 4.2.20.9 System Description - Communications Console System 4 Ergonomic Design The console system shall be designed to enhance the dispatcher's capabilities in performing daily tasks and to minimize the effort and concentration required for efficient radio control. Operator functions will be accomplished through the use of a high resolution color CRT display with control module graphics representing each radio channel and auxiliary function group at each operator position. Operator control shall be through a master control panel plus one or more interactive video devices such as a mouse, trackball or touchscreen. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 144 O MOTOROLA 0 SECTION 2G POINT BY POINT RESPONSE TO THE RFP To minimize operator confusion and the chance of errors being made, all radio and telephone resources, individual PTT IDs and dispatch operator IDs shall be referred to by actual names, not numeric references. Cross referencing a number to a resource name shall not be required when performing a dispatch operation. For maximum flexibility, the resource names shall be defined by the City at system installation and shall easily changed at any time after system installation. Each operator position shall be totally configurable and include customization of each screen display, alias assignment of resources and resource assignment. The CRT dispatch program shall follow the MicrosoftTM standard and shall provide a Microsoft Windows T"' screen display. The screen display shall use graphical user interface technology (GUI) and shall be designed so that the number of items that may appear on the screen at any one time can be minimized. The screen display shall be graphical and intuitive with the screen layout organized via "on -screen" folders. Each and all indications shall be graphical and shall display a text definition when selected. Each function on each channel shall have its own switch graphic and color -coded indicator. To minimize operator confusion and the chance of mistakes being made, operators shall be able to perform all functions by looking at the CRT monitor. They will not be required to look away from the monitor to another, separate monitor in order to perform a function. MOTOROLA RESPONSE: Fully compliant. Each operator's screen configuration shall allow programming via an administration application. A console database management application shall be provided that is capable of programming, reprogramming and editing operator positions and radio and telephone resources. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary n tlfl.flvtfta 145 CITY OF FAYETTEVILLEIRKANSAS • MOTOROLA RESPONSE: Fully compliant with clarification. Operators will not be required to look away from the Gold Elite Monitor as long as they are performing radio control -related functions. 4 Modular Construction To enhance the overall flexibility and allow for ease of future expansion, the console system shall be of totally modular design and construction. This requirement applies to the electronics and system software and well as the hardware items. MOTOROLA RESPONSE: Fully compliant. + Solid State Circuitry The electronic circuitry employed throughout the console shall utilize solid-state circuitry and be microprocessor based. The only exception allowed shall be relays for external interfaces, switches, spark gap punch blocks, and CRT terminals. MOTOROLA RESPONSE: Fully compliant. 4 Equipment Interchangeability For ease of service and reduction of spare modules, all similar boards shall be completely interchangeable throughout the system with only minor adjustments. Such adjustments shall be limited to switch settings, jumper changes, and/or plug in or reprogrammable personality firmware. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 146 O MOTOROLA i SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP 4 System Architecture The system architecture shall consist of an existing common central electronics package for the system, which shall be upgraded to allow operation of the CRT operator positions, and a number of operator consoles, which share the electronics package. The design shall be based on the distributed microprocessor concept with each console position having its own dedicated microprocessor controller. MOTOROLA RESPONSE: Fully compliant. The upgraded central electronics package shall contain the interfaces that are required to control the system. It shall also contain the required operator interfaces, signaling interfaces, power supplies, and any auxiliary input and/or output interfaces. MOTOROLA RESPONSE: Fully compliant. Motorola has conducted an inventory of the existing CEB and has determined from a hardware perspective, that it cannot be upgraded. A full hardware replacement is necessary. All of the modules in the central electronics package shall be contained in an EIA panel mount chassis provided by the proposer. The central electronics package shall be comprised of one or more card cages. Each card cage shall incorporate plug-in slot for the various module interfaces. Each card cage shall include an integrated backplane with connectors for the interface modules and other connections. Hand wiring of the back plane is not permitted. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLEARKANSAS Future expansion shall be accommodated by the addition of more interfaces into available card cage slots along with any necessary reprogramming. Connections to any additional interfaces shall be available through a connector located on the chassis, without the need for additional backplane wiring. MOTOROLA RESPONSE: Fully compliant. All system audio shall be digitally encoded using Time Division Multiplexing (TDM) and Digital Signal Processing (DSP) techniques. The system shall continually run internal diagnostics to assure proper performance and shall be capable of automatically taking corrective action to restore proper operation should a failure be detected. MOTOROLA RESPONSE: Fully compliant. + Operator Positions Each operator position shall be equipped with the following items, at the minimum: 1) CRT monitor 2) console interface electronics enclosure 3) central processor unit (CPU) 4) screen interface which shall be a touch screen, mouse, and keyboard. The console interface electronics enclosure shall be placed on the writing surface with the CRT monitor placed on top of, or next to, the console interface electronics enclosure. The CPU shall allow placement either on top of, or underneath the writing surface. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 148 a MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP The elements that comprise the interactive portions of the communications consoles shall be so installed on the console furniture to allow ease of positioning. That is, any CRT, mouse, keyboard or any such device shall be cabled in a manner to allow them to be easily moved anywhere on, or inside the furniture that will support or house this equipment. Any cabling between these devices and/or between a locally situated CPU and/or control enclosure shall be installed in a manner to allow this freedom of movement. MOTOROLA RESPONSE: Fully compliant. The electronics enclosure shall allow easy accesses to the circuitry and electronics housed in the enclosure. A transmit button shall be provided on the front panel of the enclosure which will allow the operator to transmit on the currently selected resource(s). This button shall be configured to allow easy identification and access for the operator. A VU display shall be provided which shall respond to microphone (headset transmitted audio as well as to selected received audio, when a transmission is not taking place. Two speaker amplifiers shall be provided as part of the enclosure. Both speakers shall face forward toward the operator. One speaker shall reproduce the audio from the selected resource(s) while the other speaker shall reproduce the audio from the other resources present in the console as designated by the operator. Two additional speakers shall be provided and these speakers shall be housed in individual enclosures. These speakers shall be positioned on the furniture surface as desired by each operator. All speakers shall be equipped with individual volume controls and a 2175 Hz guard tone filter. The volume control shall allow the volume to be reduced to a totally inaudible level if so desired by the individual operator but provisions shall be made to allow the defeating of this condition. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary IMl MOTOROLA CITY OF FAYETTEVILLEERKANSAS • 4 Console Database Management All communication console system data shall be managed from a single point via a console database management program. This database shall store and control all resource data. Resource data shall include, at the minimum, all radio control resources, telephone resources, auxiliary control names and the resources and functions available at each operator position. MOTOROLA RESPONSE: Fully compliant. Any changes to the system, such as adding or deleting of resources shall take place at the console database management terminal and each operator position shall be updated via a single point download from the database terminal. Making modifications to each operator position individually is not a desirable feature. All resource and alias data shall be created, managed and edited at a single point via the management terminal. The console database program shall be able to be run from any operator position using an authorized password. MOTOROLA RESPONSE: Fully compliant. 4 Local Area Network All operator positions shall be linked by a local area network (LAN) to allow for single point download of dispatch assignments and configuration information. The system configuration shall meet the minimum requirements of a database server connected to multiple client workstations. The City requires that the database server initially be located at the communications console facility. However, the system shall be designed with the flexibility to allow physical relocation the server to another site if necessary. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 150 O MOTOROLA 0 SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP The City of Fayetteville's console design is capable of relocating operator positions and the Elite Server, however the additional hardware required is not included as part of this proposal. Software applications to meet system functional requirements shall run on IBM compatible personal computers. The configuration of the console system shall support both local and remote operator positions that are connected via an Ethernet LAN or through the remote access server (RAS) facilities of Windows NT m. For local operator positions the database server and client dispatch workstations shall be networked using 10BaseT Ethernet connections at the minimum. An Ethernet card shall be provided for each operator position and a twisted pair connection provided between each operator position and network hub. At this time the communications console system will employ local positions. MOTOROLA RESPONSE: Fully compliant. For the system being provided for the City of Fayetteville, the proposer shall describe the requirements for the personal computer (PC) that will operate as the database server. The make, model and manufacturer of the PC shall be provided. At the minimum the following features shall be described. + Computer class or type + Hard drive description + Amount of RAM + Amount and type of CACHE + Type of auxiliary floppy drive, if any and its use + Type of CD-ROM drive and use + Type of video interface and amount of VRAM if any + Number of ports and their function + Type of additional ISA and/or PCI slots + Type of keyboard, mouse/trackball and their functional use + Type of network interface + Type and version of operating system + Type of method of housing Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE, KANSAS • MOTOROLA RESPONSE: Fully compliant. Table 18: Personal Computer Specifications Computer class or type f 600 MHz Pentium II Hard drive requirements and description 4.3 GB Amount of RAM !128M8 Amount and type of CACHE, if required 1 512k Type of auxiliary floppy drive, if any and ! 1.44 Mb 'its use ; If applicable, type of CD-ROM drive and use 32X CD-ROM used to load software applications. Type of video interface and amount of PCI SVGA-4MB VRAM VRAM if any Type of monitor 19" Touch -Screen monitor (2) Serial ports Number of ports and their function (1) Parallel port Type of additional ISA and/or PCI slots ; 2 ISA, 5 PCI Type of keyboard, mouse/trackball and : 101 key keyboard and 2 button mouse or 2 their functional use button trackball or touch -pad (must be NT compatible) Type of network interface if any i 10/100 MB Ethernet Network Adapter Type and version of operating system ! Windows NT 4.0 service pack 6 and Windows NT Server Software ' Type of method of housing : Mini -Tower with 300WattPS The proposer shall quote the database server computer as an option as noted in the pricing section. The City may wish to purchase this item separately from the procurement of the console system. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 152 OMOTOROLA • SECTION 2 •) POINT BY POIRESPONSE TO THE RFP The City of Fayetteville may purchase their own hardware and operating system independently. However, the only configuration supported by Motorola is the specified configuration purchased directly from Motorola. The benefit of purchasing hardware from Motorola is that it has been tested and will be serviced by Motorola. If the City of Fayetteville elects to purchase their own computer hardware they will be responsible for shipment costs to CCSI for staging. The proposer shall quote all other items required for the operation of the LAN as required, such as the following: + Multi -port Serial Adapter + lOBaseT Stackable Segmentable HUB + Interconnecting cables and connectors + Modems (if required) A complete description of the LAN components shall be provided providing all operational and technical detail, including make, model and manufacturer. The proposer shall be responsible of loading all software and making it operational as well as interconnecting all devices to the LAN even if the City decides to purchase the server and LAN components. MOTOROLA RESPONSE: Fully compliant with clarification. All dispatch operator positions will be linked to each other by a independent LAN network to allow for a single point download of dispatch assignment and configuration information. All dispatch positions must be connected together on a single network. If Elite dispatch computers are sharing a network with other equipment, the other applications using the network will degrade the performance of the Elite dispatch positions. Care should be taken to ensure this degradation is acceptable. The database server and client dispatch workstations shall be networked using 10BaseT Ethernet connections. This will require an Ethernet card in each operator position and CATS twisted pair connections between each operator position and the network hub(s). Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE,,tRKANSAS • The minimum requirements for an Elite LAN consist of: `o One or more Elite dispatch positions • Console Database Manager (CDM) server •'s 1 OBaseT 1EEE802.3 Local Area Network (LAN), with one or more Network Hubs Additionally, the CDM server application resides on a WindowsNT1 Server and is used to simplify network system administration. Network Hubs Ethernet 1 OBaseT network hubs are required to interconnect the dispatch position computers to the server computer. The proposed network hub can connect 12 network devices. The LAN interconnect wiring is Category 5 non -shielded twisted pair. The maximum distance between a hub and dispatch position computer is 100 meters or 328 feet. The SuperStack® II PS Hub, as shown below, is a flexible managed Ethernet repeater which is very easy to set up and manage. It can be used to build a small network or to expand a larger, more established network. The PS Hub is part of 3Com's SuperStack II PS Hub range, which incorporates many of the features from the successful SuperStack II range. SuperStack II products can be combined to create a network that can change and grow with your networking needs. Features ❖ 12 shielded twisted pair ports for easy connection to 10BASE-T networks. An MDI/MDIX switch allows you to cross -over one ofthese ports, for connection to other types of hubs and network equipment. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 154 O MOTOROLA • SECTION 2 O• POINT BY POINT RESPONSE TO TILE RIP © The PS Hub 40 has two 1OMbps transceiver module slots that can befitted with 3Com 1 0Mbps transceiver modules. 0 SuperStack II architecture - You can stack up to 10 hubs (six if free standing), giving you a possible 260 ports per stack. 0 LEDs for quick viewing of hub and port status. 0 Hot-swappable technology which allows hubs to be added and removed from a stack without affecting stack performance. 0 Mounting brackets for easy installation into a standard 19 -inch rack, or onto a table or wall. a Easy to use built-in management interfaces for configuration of your hub or stack locally or over the network: 0 A Command Line Interface for quick configuration of IP information for the hub. 0 A web interface for comprehensive management of the hub using any suitable web browser. 0 An implementation of SNMP for management over the network, using the IP protocol. 0 Support for traps (messages) which can alert an SNMP network management station of any problems. 0 Built-in security and resilience, which protects your network. 0 Port switching - Allows you to build up workgroups by switching ports easily between the four internal segments. When stacked, all four segments are carried between the hubs by cascade cables. 0 Automated load balancing - Configures the segments so that the traffic is distributed evenly across them, making the segments more efficient. It also analyses inter -segment traffic and moves frequently communicating ports to the same segment. 4 Console Administration A console administration application shall be provided. The proposer shall list all the features of the console administration Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE,7> RKANSAS • application, but at the minimum, the application shall allow the console manager to perform the following functions. + Create new configurations + Password protect configurations + Modify existing configurations + Determine the number of folders on the screen + Determine if dispatchers will have the ability to assign and deassign resources during dispatch + Determine the presentation of the activity log + Determine where features will be placed on the resources + Determine the presentation of the resources including: Size (expanded or condensed) Border color + Determine the audio routing to the four speakers being provided per position + Determine the setting of the initial level of radio and telephone resources + Determine the icons used for auxiliary inputs and outputs + Determine configuration of the toolbar + Determine the name of the main folders as well as the multi - select and patch folders MOTOROLA RESPONSE: Fully compliant. 4 Central Electronics Interface Each operator position in the system shall be individually connected to the central electronics package via multi -conductor plug-in cable(s). The proposer shall be responsible for providing all cables and connections between the operator positions and the central electronics package. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 156 O MOTOROLA • SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP -3 Surge Protection Transient and surge protection shall be provided for each telephone line that is connected to the system. The surge protectors shall be sealed three -element gas filled spark gaps, having a minimum discharge current rating of the device to be provided shall be stated. The protectors shall in no way interfere with the operation of DC controlled base stations. MOTOROLA RESPONSE: Fully compliant. AC line transients and surge protection shall be provided for the central electronics package and each dispatch position in the system. The vendor shall state the make, model and manufacturer of any and all external surge protection devices along with a listing of the technical specifications. MOTOROLA RESPONSE: Fully compliant. Motorola will provide Transtector 45V punchblock surge suppressors for all audio and data circuit links interfacing to the CEB. Transtector PMB6600: Transient Surge Suppression for 66 punchdown block clip -mounted Twisted Pair Protector. Voltage Protection Level: Peak Repetitive Pulse Current: Operating Temperature: Dimensions: 45 V Peak 1.0 x2 us 225 Amp 8 x 20 us 150 Amp 10 x 1000 us 100 Amp -20 to + 50 degrees celsius 1.75" x .90" x .40" Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 157 CITY OF FAYETTEVILLE,RKANSAS ij Also provided are Transtector AC Plug -In 15Amp Circuit Protectors for each operator position. Transtector ACP100 Transient Suppression for 120VAC 15 Amp Plug -In Applications. Service Voltage and Current: Initial Voltage Protection Level: Maximum Voltage Protection Level: Power Dissipation: Operating Temperature: Dimensions: Phone Line Voltage Protection Level Phone Line Power Dissipation: 120VAC-15 Amp (max) 220 Vpeak 300 Vpeak 12000kW -20 to +50 degrees celsius 6.50" x 3.0" x 2.5" Dial -up 200 Vpeak Leased Line 6.7Vpeak 15kW -* Redundancy and Fault Maintenance The system shall be designed and equipped such that no single failure can cause the loss of more than one channel or more than one operator console. Any duplication of circuits necessary to attain this performance shall be provided. MOTOROLA RESPONSE: Fully compliant. The console system shall incorporate distributed independent microprocessors to provide multiple level redundancy. The microprocessor associated with each operator shall be fully capable of independent operation. In the event that one or more of these units fail, the remaining processor(s) shall still be capable of carrying on console operation. The degree of redundancy shall correspond to the number of operators in the system. 158 Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP MOTOROLA RESPONSE: Fully compliant. The system shall be equipped with multiple self diagnostic subsystems that shall continuously monitor and verify the correct operation of the distributed microprocessors, the audio paths in the central electronics package and between the central electronics package and the dispatch positions. It is preferred that the diagnostic capability be distributed among independent and redundant subsystems and not rely on one central diagnostic circuit. MOTOROLA RESPONSE: Fully compliant. Each message on the central electronics package digital data bus shall include cyclical redundancy check (CRC) security measures (or equivalent). Data messages between the operator consoles and the central electronics package shall include checksum security measures or equivalent. MOTOROLA RESPONSE: Fully compliant. Audio diagnostics shall be conducted periodically through each and every transmit and receive path in the system. The audio paths should include any audio level setting circuitry and line coupling transformers. Should a fault be detected, fault minimizing routines shall be automatically activated and diagnostic information be logged on an associated logging printer to be located in the equipment room near the central electronics package. The information to the printer shall be presented in easy to read text format which shall enable non -technical dispatch personnel to evaluate the situation and minimize disruption to normal operations. Indicators on "failed" modules shall be illuminated as well. Use or disclosure of this proposals subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE•RKANSAS • MOTOROLA RESPONSE: Fully compliant. Responders to this specification shall explain in detail their Fault Maintenance/Automatic Diagnostics/Self Healing methodology. MOTOROLA RESPONSE: Fully compliant. Fault Maintenance: The console system has been designed such that no single failure will disable more than one channel or more than one operator console. The console system will not rely on a single test node to perform the diagnostic/self-healing functions described below, but rather will have multiple redundant diagnostic systems. The CEB will provide maximum reliability for the dispatching system. Critical operational abilities, such as diagnostics, will be spread over at least two main processors for maximum system reliability. In addition, the CEB will allow for on-line board exchange and is designed to accommodate fully redundant digital audio links. In the unlikely event that all links to a dispatch site become inoperative, the site will continue to operate in a local mode allowing the dispatchers to access local resources. No single point of failure will result in system failure. The major intelligence for the Fault Detection system will be provided on the operator interface electronics. Each operator interface module will independently determine if any failure exists through the tests described in subsequent paragraphs. The degree of fault detection redundancy will correspond to the number of operators in the system. Each console operator interface module will contain a detector to periodically check for the presence of guard tone from the central timer module. Any failures will start diagnostic procedures. When a console operator interface module is not processing an audio signal, ii will periodically digitize guard tone and insert this guard tone onto the digital voice bus. The module will then decode this digitized guard tone and check for its presence. .Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 160 O MOTOROLA I SECTION 2 ❖ POINT BY POINT SPONSE TO THE RFP Each console operator interface module will periodically digitize guard tone and send this guard tone to a base station interface module. The interface module will be instructed to decode the signal and to loop the audio through different stages on the module, including the digital automatic level control circuitry stage, and return a digitized signal to the operator interface module. Three different loops on the base station interface (including the line transformer) will be possible. When a failure or an error associated with data message integrity or guard tone generation/detection is noted, the operator interface modules will "vote" to switch to a second central timer module. If a majority of the operator interface modules agree, the switch will occur and the operator interface modules will re-evaluate the system. If the failure/error is corrected no further action will be required. No single test circuit will be used for diagnostic testing; the purpose being to protect the system from incorrect diagnostic actions which could result if the single diagnostic test circuit failed. If the switch to the second central timer module does not correct the failure/error or should the switch cause more failures/errors, then a switch back to the original central timer module will occur. A timer in every module will electronically remove the module from the bus structure. An operator interface module will seize control, test itself, and individually restore each other module to the bus structure, testing the modules in the process, until the failed module(s) is found. If the operator interface is incapable of completing the testing process for any reason, another operator interface will seize control and perform the testing. The detection of a malfunction or the occurrence of self -healing actions can be made available through a dedicated personal computer equipped with a Communications Software Package that is connected to one of the operator interface modules. The identity of modules which have been switched off the bus structure during diagnostic operation can be logged on the computer (if so equipped). A special indicator on failed modules will be illuminated. The diagnostic and/or self -healing actions will be generated only at the time of the occurrence. All console operator positions will be notified (both message and alarm notification) of any error(s) which have been detected by a majority of the console operator interface modules. The alarm notification will consist of several tone bursts and abbreviated message on the console operator position. The above mentioned Personal Computer is not included as part of this proposal. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILL*RKANSAS • Cyclic Redundancy Check: Every message on the central electronics digital bus will include CRC (Cyclical Redundancy Check) security measures or equivalent. Every message from the operator consoles to the central electronics package will include checksum security measures or equivalent. Parity checks alone will not be acceptable in either case. Audio Diagnostics: The detection of a malfunction or the occurrence of self -healing actions can be made available through a dedicated personal computer equipped with a Communications Software Package that is connected to one of the operator interface modules. The identity of modules which have been switched off the bus structure during diagnostic operation can be logged on the computer (if so equipped). A special indicator on failed modules will be illuminated. 4.2.20.10 Central Electronics Bank 4 General The upgraded central station, trunking, and the radio system. I interfaces, signaling and power supplies. MOTOROLA RESPONSE: t electronics package shall contain the base other required interfaces necessary to control shall also contain the required operator interfaces, auxiliary input/output interfaces, Fully compliant. Motorola has conducted an inventory of the existing CEB and has determined from a hardware perspective, that it cannot be upgraded. A full hardware replacement is necessary. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 162 OMOTOROLA ISECTION 2 ti• POINT BY POINT RESPONSE TO THE RFP The central electronics bank (CEB) is currently located in an equipment room that is adjacent to the dispatch center and less than one hundred feet from the dispatch center. MOTOROLA RESPONSE: Fully compliant. Motorola has conducted site survey of the existing console infrastructure and has determined that the new CEB will be located in the computer room next to the present equipment room located to the left after you enter the dispatch area. The proposer shall closely inspect the CEB and verify the compatibility of each module and assembly with the new Gold Elite upgrade. All software, firmware and hardware required for the upgrade shall be included in an equipment list that notes the function of each item. MOTOROLA RESPONSE: Fully compliant. Motorola has conducted an inventory of the existing CEB and has determined from a hardware perspective, that it cannot be upgraded. A full hardware replacement is necessary. All audio and control connections to and from the central electronics package shall terminate at chassis mounted connectors. All connectors shall be clearly identified. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 163 CITY OF FAYETTEVILLE,KANSAS • All current functions of the CEB shall be supported and any new functions and/or features supplied by the upgrade shall be noted. MOTOROLA RESPONSE: Fully compliant. 4 System Tone Control The CEB shall continue to support tone remote control that is operable over wire lines or over any path used for speech, such as a radio frequency link. Timed, sequential tones shall be used to effect the control. The first tone (guard tone) shall have a default frequency of 2175 Hz and shall be uniform in frequency and phase throughout the console system. The second tone (function tone) shall be available in all fifteen (15) recognized EIA frequencies compatible with industry standard tone remote signaling. MOTOROLA RESPONSE: Fully compliant. 4 Logging Printer Support Support for a logging printer shall be available and an output provided so that a hard copy record of diagnostic messages can be obtained. The make, mode and manufacturer of the logging printer compatible with the output port shall be provided along with all technical specifications. The City may select to purchase a printer via means of procurement other than this RFP. MOTOROLA RESPONSE: Fully compliant with clarification. Motorola provides a diagnostic output, at a programmable baud rate (9600 baud), above every COIM. The type of information output from this port is not in directly readable printer format. This port can be interfaced to a PC running HyperTerminal software for logging and printing of diagnostic information. Any IBM compatible computer with one (1) serial port connection and Terminal Emulation Software should be able to communicate with this port. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 164 O MOTOROLA • SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP 4 Power Supply A complete description of the existing power supply system for the existing CEB shall be provided noting the level of redundancy being provided. The proposer shall ensure that the current power supplies will support the new console system configuration. MOTOROLA RESPONSE: Fully compliant. Motorola has conducted an inventory of the existing CEB and has determined from a hardware perspective, that it cannot be upgraded. A full hardware replacement is necessary including the power supplies. The proposer shall inspect the existing back-up battery system present in the CEB and determine if the system is functional or if new batteries or components are required. In any case, the proposer shall state the amount of time the battery system will allow operation of the CEB in case of primary power failure. MOTOROLA RESPONSE: Fully compliant. Motorola has conducted an inventory of the existing CEB and determined the existing CEB battery backup was used to backup volatile memory only. As part of this proposal Motorola will provide a UPS to back-up the CEB for twenty minutes in case of primary power failure. 4 Central Electronics Package - Console Operator Interface A complete description of the new operator interface configuration shall be provided. The console operator interface module shall provide provisions for supplying transmit audio and receive selected and unselected audio to each operator position. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE,*KANSAS l J MOTOROLA RESPONSE: Fully compliant. All the operators in a system will share the central electronics package. Each operator will be connected to the central electronics package by a single seven pair plug-in cable. The pairs will consist of a data pair to the central electronics package, a data pair from the central electronics package, microphone audio to the central electronics package, select and unselect audio from the central electronics package. Two spare audio pairs will be provided for monitor speakers. Where specified, additional monitor speakers beyond the first two will be supported with additional seven pair cables. The CRT console will interface to the central electronics via a single console operator interface board. This board will contain circuitry necessary to interface the operator position to the central electronics for both voice and data. CONSOLE OPERATOR POSITION SPECIFICATIONS All types of operator positions shall conform to the following specifications: ALL MUTE DTMF CODES AUX SIGNALING ENCODER AUDIO INPUT 42 dB muting with a 30 second timer 16 DTMF tone pairs available -15 dBm maximum, non-adjustable Balanced 600 ohm nominal impedance LOGGING RECORDER OUTPUT -10 dBm output average voice (-15dBm for SmartZone and SmartZone OmniLink), non- adjustable, balanced 600 ohm nominal output impedance TEMPERATURE RANGE 0° to 50° For All Equipment manufactured by the Console Vendor Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP + Central Electronics Package - Base Station Interface + General Each base station interface shall incorporate the circuitry required to operate a remotely controlled base or repeater station. Each card shall consist of a plug-in circuit card that contains a microprocessor; its related circuits, line driver amplifiers and all other related circuitry to allow control of a 2 wire or 4 wire remotely located base/repeater station or receiver. The module shall be capable of controlling base stations using industry standard tone remote control, DC remote control and E & M signaling control when required. The transmit section of the module shall accept digitized speech from other circuitry in the central electronics package and shall covert the digitized signal into its audio equivalent. The analog signal shall drive a solid state amplifier to its full rated output. An output level adjustment shall be provided. A line matching transformer shall provide a nominal 600 ohms impedance to the telephone lines or equivalent transport medium. A means to provide bridging capability shall be provided. The transformer shall be capable of withstanding a minimum of 20 mA current without saturating the transformer or degrading audio quality. For any interfaces requiring DC control, a current regulator capable of delivering a continuous 12.5 ma current to a maximum loop resistance of 10K ohms shall be provided. The receive section of the module shall provide for four wire operation. Audio signals shall be processed by automatic level control circuitry. No line input level control shall be required, rather circuitry shall be provided that automatically adjusts the amplifier gain over at least a 34 dB range of inputs to assure a constant output varying not more than 3 dB. The gain shall not increase during a pause in speech, but rather shall be held in memory until a new input is received and analyzed. The output of the automatic level control circuitry shall be digitized and placed on the TDM databus in the proper time slot. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE,•KANSAS • The proposer shall state if there are any auxiliary input/output functions available on each module and if the identity of these functions can be established by options at the operator positions. Any undefined input/output functions shall remain available for future use. The proposer shall state if a relay is available each output function to allow the switching of an external load. If defined as an input, a buffer shall be provided to isolate the console from transients. Failure detection circuits shall be included on the module. The proposer shall describe the operation and function of these circuits. The technical specifications of the base station interface shall be stated and include, at the minimum, the following: Receive/Transmit - Frequency Response: - Receive/Transmit - Audio Distortion: - Receive/Transmit - Channel Cross Talk: - Receive/Transmit - Line Impedance: - Receive/Transmit - Hum and Noise Receive Threshold: - Receive ALC Dynamic Range: - Receive Call Light Sensitivity: - Receive Line Balance: - Transmit Line Output: MOTOROLA RESPONSE: Fully compliant. Each base station interface will incorporate the circuitry required to operate a remotely controlled single transmitter, single receiver base station. Each module will consist of a plug-in printed circuit board that contains a microprocessor, its related circuits, digital automatic level control circuitry, a line driver amplifier, both two- and four -wire line termination transformers, and fault detection circuits. The module will be capable of controlling a tone control base station when required. Both DC current regulator and E&M relay plug -on circuit board additions will be available for base station control when required. Solid-state circuitry will be employed for all switching, control, and amplification. For easy reference all active devices will have designations screened onto the circuit board at the device location. All optional jumper Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 168 O MOTOROLA SECTION 2 :• POINT BY POINT RESPONSE TO TILE RFP connections and auxiliary circuit output connections will also be screened onto the board for easy reference. The transmit section of the module will accept digitized speech from other modules in the central electronics package and then convert the digitized speech to an analog signal. The analog signal will drive a solid-state line driver power amplifier to the full rated output. An output level adjustment control will be provided. A split winding line transformer will provide 600 ohms nominal impedance to the telephone line. A jumper option included on the circuit board will provide bridging capability. This transformer will be capable of a minimum of 20 mA of line current through the line section of the transformer without saturating the transformer or degrading the audio quality. An optional plug -on circuit board with two current regulators, positive and negative, will be provided with each DC station control module. Each current regulator will be capable of delivering a continuous 12.5 mA current to a maximum loop resistance of 10K ohms. An optional plug -on circuit board will be included on those channels with parallel controllers (external to the console) to detect the keying signal from those controllers and to inform the console operators that the channel is busy. The receive section of the module will contain a second line transformer to allow four wire operation. Audio signals in either transformer will be connected to automatic level control circuitry. No line input level control will be required; rather, circuitry will be provided which automatically adjusts the amplifier gain over a 35 dB range of inputs to assure a constant output (less than 3 dB change). The gain will not increase during a pause in speech, but rather, be held in memory until a new input is received. The output of the automatic level control circuitry will be digitized and placed into a switch -selectable time slot on one of the digital buses under microprocessor control. A mixer amplifier will be provided to combine the audio signals from both line transformers. Continuous control tones will not be present on this output. The isolation between the two transformer circuits will be preserved. The mixer's output will be available for a logging recorder and similar applications. It will be a nominal 600 -ohm balanced output at -10 dBm average voice. Six input/output functions will be provided on each module (five if Stat- AlertMDC-1200, ASTRO signaling is used). The identity of these functions will be established by options at the operator positions. Undefined I/O functions will remain available for future use. If defined as an output function, a relay will Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE,IRKANSAS • be provided to switch the load. If defined as an input, a buffer will be provided to isolate the console from transients. Failure detection circuits will be included on the module. These circuits will include a power -up check of the microprocessor, RAM, and ROM; a timer that periodically initiates a data message; and a timer that deactivates the module if not periodically reset by data messages from other modules in the central electronics package. Tone D/A and A/D control circuits will loop a test tone through all audio portions of the module, including the split winding line transformer, to verify the proper operation of the audio circuits. Power for the module will be derived from the central power supply through on -board voltage regulators. The transmit section of the module will accept digitized speech from other circuitry in the central electronics package and will covert the digitized signal into its audio equivalent. The analog signal will drive a solid state amplifier to its full rated output. An output level adjustment will be provided. BASE STATION INTERFACE SPECIFICATIONS Transmit Line Outputs LINE OUTPUT Maximum +11 dBm into 600 ohm line, adjustable LINE OUTPUT IMPEDANCE 600 ohm or 10,000 ohm balanced Receiver Line Inputs RECEIVE SENSITIVITY -25 dBm (optional -35 or -40 dBm) CALL LIGHT SENSITIVITY -25 dBm (optional -35 or -40 dBm tracking the receiver sensitivity setting) LINE BALANCE 70 dB at 1000 Hz LINE INPUT IMPEDANCE 600 ohm or 10,000 ohm balanced Motorola will not be reusing the existing Base Interface Modules. New Base Interface Modules will be provided as part of this proposal. 170 Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP + Trunked Station Interface The communications console system will be interfacing to a seven (7) channel trunked system with the site located at the water tower atop Mt. Sequoyah (or other site selected by proposer). The necessary interfaces to allow control of these radio channel resources shall be provided and described in the proposer's response. MOTOROLA RESPONSE: Fully compliant. Each trunked base station interface will incorporate the circuitry required to operate a remotely controlled single transmitter, single receiver trunked repeater. Each module will consist of a plug-in printed circuit board that contains a microprocessor, its related circuits, digital automatic level control circuitry, a line driver amplifier, both two- and four -wire line termination transformers, and fault detection circuits. Solid-state circuitry will be employed for all switching, control, and amplification. For easy reference all active devices will have designations screened onto the circuit board at the device location. The transmit section of the module will accept digitized speech from other modules in the central electronics package and will then convert the digitized speech to an analog signal. The analog signal will drive a solid-state line driver power amplifier to the full rated output. An output level adjustment control will be provided. A split winding line transformer will provide 600 ohms nominal impedance to the telephone line. A jumper option included on the circuit board will provide bridging capability. This transformer will be capable of a minimum of 20 mA of line current through the line section of the transformer without saturating the transformer or degrading the audio quality. A plug -on circuit board will be included on those channels with parallel controllers (external to the console) to detect the keying signal from those controllers and to inform the console operators that the channel is busy. The receive section of the module will contain a second line transformer to allow four wire operation. Audio signals in either transformer will be connected to automatic level control circuitry. No line input level control will be required; rather, circuitry will be provided which automatically adjusts the amplifier gain Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE,IKANSAS • over a 35 dB range of inputs to assure a constant output (less than 3 dB change). The gain will not increase during a pause in speech, but rather, be held in memory until a new input is received. The output of the automatic level control circuitry will be digitized and placed into a switch -selectable time slot on one of the digital buses under microprocessor control. A mixer amplifier will be provided to combine the audio signals from both line transformers. Continuous control tones will not be present on this output. The isolation between the two transformer circuits will be preserved. The mixer's output will be available for a logging recorder and similar applications. It will be a nominal 600 -ohm balanced output at -10 dBm average voice. Six input/output functions will be provided on each module. The identity of these functions will be established by options at the operator positions. Undefined I/O functions will remain available for future use. If defined as an output function, a relay will be provided to switch the load. If defined as an input, a buffer will be provided to isolate the console from transients. Failure detection circuits will be included on the module. These circuits will include a power -up check of the microprocessor, RAM, and ROM; a timer that periodically initiates a data message; and a timer that deactivates the module if not periodically reset by data messages from other modules in the central electronics package. Tone D/A and A/D control circuits will loop a test tone through all audio portions of the module, including the split winding line transformer, to verify the proper operation of the audio circuits. Power for the module will be derived from the central power supply through on -board voltage regulators. + Tone Control Circuitry The base station interface card(s) shall incorporate the circuitry needed for tone remote control of a base or repeater station. All such circuitry shall be compatible with the industry standard tone keying and control protocols. The proposer shall state how both guard tone and function tones are generated, whether by centrally located electronics or on the individual card and give the reason why this design approach and method was selected. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 172 O MOTOROLA 0 SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP TONE CONTROL The tone remote control system will be operable over wire lines or over any path used for speech, such as a radio frequency link. Two timed, sequential tones will be used to effect the control. The first tone (guard tone) will be derived from a central tone source in the central electronics package and will be uniform in frequency and phase throughout the console system. The second tone (function tone) will be generated by the microprocessor on the involved base station interface module in response to instructions over the data bus. SYSTEM GUARD TONE A system guard tone of 2175 Hz will be available. All modules will be capable of generating a second sequential function tone which may be required for special purposes. In compliance with FCC regulations, if control circuit facilities should be lost, the system will be designed such that the base station transmitter ceases transmitting within 500 milliseconds. + DC Control Circuitry Base station interface card(s) shall incorporate the circuitry needed for DC remote control of a base station, where delineated. The circuitry shall be compatible with the industry standard DC keying and control protocols. At least four (4) standard control currents adjustable in 0.5 mA steps, from_2.5 mA to 16 mA, with either positive or negative polarity referenced line to line or line to ground shall be available as noted elsewhere in these specifications. Each card shall have its own DC supply and current regulators. Designs that use a common DC power supply buses are not considered desirable. Each card shall include protection circuitry such that a sustained short circuit or ground fault on the DC output lines shall have no adverse effect on the power supply or current regulators. Use or disclosure of this proposals subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE,•KANSAS • MOTOROLA RESPONSE: Fully compliant. An optional plug -on circuit board with two current regulators, positive and negative, will be provided with each DC station control module. Each current regulator will be capable of delivering a continuous 12.5 mA current to a maximum loop resistance of 1 OK ohms. Motorola proposes tone control for the new dispatch control stations. No DC options are included as part of this proposal. Responders to these specifications shall note if any auxiliary input/output functions are available on the interface card and shall describe their configuration and use. MOTOROLA RESPONSE: Fully compliant. Six input/output functions will be provided on each module. The identity of these functions will be established by options at the operator positions. Undefined I/O functions will remain available for future use. if defined as an output function, a relay will be provided to switch the load. If defined as an input, a buffer will be provided to isolate the console from transients. Failure detection shall be incorporated into the control interface. At the minimum a power -up check of all microprocessors, RAM, and ROM shall be included as well as watchdog circuits that initiate self healing or that deactivate the module if not periodically reset by data messages from other modules in the central electronics package. Audio to digital and digital to audio control circuits shall loop test a tone through all audio portions of the card including the line driver transformer to verify proper operation of the audio circuits. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 174 SECTION 2 •j• POINT BY POINT RESPONSE TO THE RFP MOTOROLA RESPONSE: Fully compliant. Failure detection circuits will be included on the module. These circuits will include a power -up check of the microprocessor, RAM, and ROM; a timer that periodically initiates a data message; and a timer that deactivates the module if not periodically reset by data messages from other modules in the central electronics package. Tone D/A and A/D control circuits will loop a test tone through all audio portions of the module, including the split winding line transformer, to verify the proper operation of the audio circuits. Power for the module will be derived from the central power supply through on -board voltage regulators. + E & M Control Circuitry Each base station interface card shall allow the card to be equipped with a control relay to provide a push to talk (PTT) output (M -lead) and an optically -isolated, or otherwise isolated, control input (E -lead). The minimum contact rating of the relay shall be stated in the format noted here: Rating: _amps @ _VDC and shall be, at the minimum, a single form C configuration. MOTOROLA RESPONSE: Fully compliant. The minimum contact rating of the relay is 1 Amp at 24 VDC. 4 Trunking Controller Interface The communications console system will be interfacing to a seven channel trunked system with the site located atop Mount Sequoyah (or other site selected by proposer). The necessary interfaces to allow control of the talkgroups assigned to the City of Fayetteville shall be provided and described by the proposer. In order to provide a higher level of operational availability, a redundant interface shall be provided between the central controller and the console central electronics bank. The proposer shall state the nature of the interface and include any technical specifications to allow the determination of the service that will be used to connect the controller to the Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLEr,tRKANSAS • central electronics bank. If modems are required for the interface, the type and technical specifications of the modems shall be stated and these modems provided as part of the system by the proposer. MOTOROLA RESPONSE: Fully compliant. Control of Motorola's SMARTNET II trunking system will be available at each console. The console trunking module will accept data from the system's trunking controller. This data will consist of current talkgroup and repeater assignments. Using this data, the console's trunking module will update the console's talkgroup control indicators. These control indicators will take the form of a CRT based console (Elite) which can display alphanumeric mobile Aliases. The operator will remain totally unaware of which repeater is actually being used for communications and will perform dispatching functions in the normal manner. In the cases of multi-talkgroup transmit or talkgroup patch, the use of more than one trunked repeater will not be allowed; the talkgroups will be merged onto a single repeater in order to conserve repeaters. No modems are required. The nature of the interface between the Controller and the CEB will be through the SRU cards in the digital channel banks that will be used to interconnect the sites using the digital Microwave site link. The Central Electronics Bank will be provided with redundant data links to the Controller. The data link will initiate from the TIMI cards in the CEB and terminate on the MCPN750 card in the Central Controller. 4.2.20.11 Operator Console Positions 4 General Each operator console position shall include the following components as a minimum: 1. A console interface electronics enclosure 2. A central processor unit (CPU) 3. A color video display configured for touch screen usage 4. A keyboard and mouse Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary A 176 n MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RIP MOTOROLA RESPONSE: Fully compliant. 4 Console Location The proposer shall state the maximum distance the operator positions can be separated from the central electronics package and still utilize cable connections. If direct cable connections cannot be used, the proposer shall describe the means of providing a remote interface. The remote interface method shall not degrade the operation and performance of the consoles positions referenced to cable connected operator positions. If there are any additional up- front and/or continuing costs of providing remote interfaces these shall be noted and explained. MOTOROLA RESPONSE: Fully compliant. Within the same building, the consoles can be located a maximum distance of 2000' (via cable and ground connections) from the central electronics package. If a distance greater than 2000' is desired or an operator is to be remotely located in a different building, a remote interface shall be utilized for each remote operator desired. Motorola is proposing that direct cable connections be used for the CDC Dispatch Gold Elite Console configuration. No remote interfaces are required. 4 Operating System The proposer shall describe the operating environment of the multiple console positions arrangement called for in procurement. MOTOROLA RESPONSE: Fully compliant. Motorola will provide one dedicated Microsoft Windows NT 4.0 Server for CDM functionality and four separate Microsoft Windows NT4.0 Workstations for the operator positions. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE�•RKANSAS • The preferred operating system is Microsoft Windows NT. The proposer shall provide the latest software version and so state the version being provided. All required programming and software, including a licensed copy of Microsoft Windows NT Workstation shall be furnished and installed with each console position. All required programming and software, including a licensed copy of Microsoft Windows NT with the requisite number of client licenses, shall be furnished and installed with the network file server. The proposer shall describe in detail any software licensing issues and include a description of any Software Maintenance Program including any cost associated with such a program. MOTOROLA RESPONSE: Fully compliant. Motorola will provide one license for Microsoft Windows NT 4.0 Stand -Alone Server and four separate Microsoft Windows NT4.0 Workstations licenses for the operator positions. If the proposer is using another commercially available operating system, it shall be described by name and its functionality for this application explained. If the proposer is using a proprietary operating system, the system shall be described in detail. All required programming and software, included all necessary licenses shall be furnished and installed. MOTOROLA RESPONSE: Read and understood. The proposer shall describe in detail the process of configuration of screens and how the display graphics are assigned for individual positions. In this discussion, the proposer shall describe the number of sizes of graphics, the manner in which names or identity of the modules are assigned, how colors are selected for the module displays, how the module graphics can be positioned on the screen(s) and the overall layout of the screens available to an operator. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 178 O MOTOROLA S SECTION 2 ❖ POINT BY POINRESPONSE TO THE RFP The method of how the configurations are saved for later recall shall be described. MOTOROLA RESPONSE: Fully compliant. The installer, supervisor, or authorized personnel will be able to configure the operator position capabilities and screen display to suit different operator positions, different applications, or personal preferences. These configurations will be able to be done at any operator position. No additional equipment, nor any modification of PROM information, will be required to perform the functions described. Any number of these screen configurations will be stored on the database server. These screen configurations will be able to be backed -up and accessed by any operator position via the local area network. The system shall be capable of storing multiple configuration files to meet the requirements of various shift assignments and individual personnel preferences. An authorized operator shall be able to choose from the menu of available stored configuration files and implement the preferred layout without taking the console off- line or losing communications on the selected channel and/or telephone. Switching among stored configurations shall be virtually instantaneous. MOTOROLA RESPONSE: Fully compliant. Access to configuring a screen display and loading a screen display will be able to be protected by passwords, so that only those authorized to access the screen display will be able to do so. It will be possible to disable password protection. Customizing screen configuration will not interrupt any radio dispatch functions. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 179 CITY OF FAYETTEVILLE•RKANSAS • In a client/server configuration, loss of network communications or a failure of the file server shall not affect the ability of the other console positions to operate as individual workstations using their existing screen configuration(s). MOTOROLA RESPONSE: Fully compliant. 4 Operator Position Electronics + Central Processing Unit The City may wish to provide the central processing unit, i.e., personal computer used at each of the operator positions. In any case, the proposer shall describe in detail the configuration and functionality of the central processing unit. The description should include, but is not limited to the following: a. Computer class or type b. Hard drive description c. Amount of RAM d. Amount and type of CACHE e. Type of auxiliary floppy drive, if any and its use f. Type of CD-ROM drive and use g. Type of video interface and amount of VRAM if any h. Number of ports and their function i. Type of additional ISA and/or PCI slots j. Type of keyboard, mouse/trackball and their functional use k. Type of network interface 1. Type and version of operating system m. Type of method of housing MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 180 O MOTOROLA 0 SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP Table 19: Central Processing Unit Specifications Computer class or type 600 MHz Pentium II Hard drive requirements and description 4.3 GB Amount of RAM 1 128 MB Amount and type of CACHE, if required :512k Type of auxiliary floppy drive, if any and 1,44 Mb its use If applicable, type of CD-ROM drive and 32X CD-ROM used to load software use applications Type of video interface and amount of PCI SVGA-4MB VRAM VRAM if any Type of monitor 19" Touch -Screen monitor ------ --- , (2) Serial port• -------- Number of ports and their function (1) Parallel port Type of additional ISA and/or PCI slots 2 ISA, 5 PCI Type of keyboard, mouseltrackball and 101 key keyboard and 2 button mouse or 2 their functional use button trackball or touch -pad (must be NT compatible) Type of network interface if any 10/100 MB Ethernet Network Adapter Type and version of operating system inWdows NT 4.0 service pack 6 and Windows NT Client Software Type of method of housing Mini -Tower with 300 Watt PS In the event the City independently procures the CPUs, the proposer shall be responsible for installing and testing any and all software that is required to operate the system and shall ensure that the system is operating properly. MOTOROLA RESPONSE: Fully compliant. The City of Fayetteville may purchase their own hardware and operating system independently. However, the only configuration supported by Motorola Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE•RKANSAS • is the specified configuration purchased directly from Motorola. The benefit of purchasing hardware from Motorola is that it has been tested and will be serviced by Motorola. If the City of Fayetteville elects to purchase their own computer hardware, they will be responsible for shipment to CCSI for factory staging. If the proposer is providing another form of architecture that does not require the use of a CPU per operating position the proposer shall describe in detail why the selected approach is superior in terms of reliability, maintainability, serviceability and cost. MOTOROLA RESPONSE: Read and understood. + Enclosure All console operator electronics shall be housed in an electronics enclosure, which shall be placed on or near the operator's desktop. All electronics boards shall be easily accessible by removing the back cover of the console interface enclosure. All connecting cables to CPU, CRT or any other devices shall be of sufficient length to accommodate desktop heights of from twenty-six (26) inches to forty (40) inches. MOTOROLA RESPONSE: Fully compliant. The desktop console will consist of a CRT monitor, console interface electronics enclosure, CPU, and screen interface. The console interface electronics enclosure shall be placed on the writing surface. The CRT monitor will be placed on top or next to the console interface electronics enclosure. The CPU Mini -Tower will be placed either on top or underneath the writing surface. All electronics boards will be easily accessible by removing the top cover of the console interface enclosure. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 182 O MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP The proposer shall describe any controls or displays that may be part of the electronics enclosure as to their configuration and use. These may include monitor switch, transmit bar, VU meter, keypad for numeric data entry, auxiliary switches and speakers. MOTOROLA RESPONSE: Fully compliant. A large transmit button will be provided on the front panel of the console interface electronics. This button will be large and red in color to allow easy allocation and access for the operator. This button will allow the operator to transmit on the currently selected resource(s). A LED bar -type VU display will be provided. The VU display will employ red LEDs and will respond to microphone audio during transmit and to selected received audio when not transmitting. Two speaker/amplifiers will be provided and 4 speaker/amplifiers will be allowed as standard feature on the console. Both speakers will face forward, toward the operator. Side, rear, or top facing speakers will not be acceptable. The left -most speaker will reproduce the audio from the resource(s), which have been selected for operation. The right -most speaker will reproduce the audio from all the other active resources in the console. Each speaker amplifier will contain a guardtone filter and a volume control. The volume control will allow the volume to be reduced to a totally inaudible level. (It will be possible to defeat this inaudible condition by a simple jumper change.) Electronic keypads and auxiliary switches will be provided on the Elite CRT. + Speakers Two (2) speaker/amplifiers shall be provided. All speakers shall be assignable for use as follows: 1) select audio; 2) unselect audio; 3) monitor audio; 4) dedicated audio. The speakers shall be mounted in the electronics enclosure. Each speaker amplifier shall contain a filter that shall attenuate the system guardtone by no less than 60 dB and a volume control. The volume control shall allow the audio signal to be reduced to a totally inaudible level but with provisions to allow modification of the level via a simple jumper change. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE,ARKANSAS • MOTOROLA RESPONSE: Fully compliant. + Color Monitor The City may wish to supply the color monitors for the console system. Also, the City may wish to examine non-touchscreen monitors. The proposer shall include a description of both types of monitors in their submittal. MOTOROLA RESPONSE: Fully compliant. Motorola has included as options both the touchscreen and non-touchscreen monitor as part of this proposal. In any case, each operator position shall include a high - resolution CRT color monitor. The monitor screen shall be a minimum of 19 inches diagonal and shall have a minimum resolution of 800x600 pixels. The screen shall be capable of displaying a minimum of 256 colors. The monitor shall be designed for low emission, low radiation, low energy operation and shall include ergonomic tilt and swivel capability for optimum viewing comfort. MOTOROLA RESPONSE: Fully compliant. The touchscreen monitors shall be equipped to sense touch, and the screen will be highly resistant to potential contaminants such as grease, water and dirt. A touchscreen interface using Surface Acoustic Wave (SAW) technology shall be provided. Brightness and contrast adjustment for the monitor shall be provided to the operator. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary ^ IS4 cM) MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO TILE RFP The make, model and manufacturer of the color monitor being proposed shall be provided and a complete listing of the technical specifications provided with the proposer's response. MOTOROLA RESPONSE: Fully compliant. Manufacturer stock quantities may be limited and are subject to change. Table 20: Elite Monitor Specifications for Elite Operator ELO 19" TouchScreen Display size & type _ 19 (48.2 cm), 18(45.7 cm) viewable, FST Dot pitch 0.22 mm _- - Resolution presets 640 x 480 at 60 Hz 800 x 600 at 85 Hz 1024 x 768 at 85 Hz 1280 x 1024 at 85 Hz Weight (approx.) T — T actual 53 Ibs (25 kg)_ ,shipping 58 lbs (27 kg) __ ,Display area dimensions horizontal 14.4" (367 mm) dimensions width 17.6" (447 mm) height 17.9" (455 mm) (removable base) depth 18.2" (462 mm) g frequency horizontal 31-93.75 kHz bandwidth ? 200 MHz Input video power connector ; external Mini D -Sub 15-Pin(female) Elo touchmonitor driver !__serial Compatible with all Elo PCdrivers features Digital on -screen display controls MPR II,ENERGY STAR, VESA DPMS, VESA DDC 1/26 Plug and Play, ISO 9241/3 Detachable tilt swivel base Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE,A KANSAS • * Screen Presentation The monitor screen shall be in the Windows NTTM format with Menu Bar, Tool Bar, Clock, Dispatch Work Area, Patch and Multi -Select Area as well as a Activity Log and Status Area. The proposer shall describe the presentation and function of each item in their response to this RIP. MOTOROLA RESPONSE: Fully compliant. In order to minimize any strain on the operator's eyes, a high -resolution color CRT monitor will be provided. The CRT Touch -Screen will be 19" diagonal or larger. This screen will be capable of displaying a minimum of 256 colors. Brightness and contrast adjustments for the CRT screen will be provided to the operator. From the 19" Touch -Screen, the operator will be able to select particular objects on the screen with a touch of a finger. Touch -screen and mouse. (trackball) operation will be complementary on the same console position. In order to facilitate operator preferences, the screen format and color graphics in the standard CRT display will be retained by the touchscreen display. The monitor will be equipped to sense a touch by using Surface Acoustic Wave (SAW) technology. The monitor will be comprised of an all -glass screen with electrical transceivers at the edges. The screen will be highly resistant to potential contaminants such as grease, water and dirt, and will remain accurate by recalibrating itself automatically. The format of any resource tiles for radio and telephone functions shall be described along with the associated indication and command icons. MOTOROLA RESPONSE: Fully compliant. To help reduce the chance of mistakes being made, all resources will be referred to by actual names, not numeric references. Cross-referencing a number to a resource name will not be required when performing a dispatching operation. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 186 n MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP For maximum flexibility, these names will be defined by the user at system installation and will be easily changed at any time after system installation. + Mouse/Keyboard The City may wish to provide the mouse and keyboard for each operator's position as well as for the server. In any case, the proposer shall describe how the use of a mouse complements the touchscreen operation of the console. Button operation shall be described and the mechanical and electrical attributes of the device outlined. The make, model and manufacturer of the mouse/trackball and keyboard being proposed shall be provided along with technical specifications. MOTOROLA RESPONSE: Fully compliant. The operator will be able to select particular objects with the left -click on the mouse button. Touchscreen and mouse/trackball operation shall be complementary on the same Console position. The mouse/trackball and keyboard are supplied as part of the Console computer package. They are standard devices usually included in any computer package. + Uninterruptible Power Supply - The proposer is to quote an uninterruptable power source for all proposed dispatch equipment as part of their response to this RFP. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary VI is .o-' CITY OF FAYETTEVILLE, ARKANSAS • 4.2.20.12 Console Operator Display Functions 4 Primary CRT Operations Screen To minimize operator confusion and the chance of making mistakes, operators will be able to perform all dispatch operations by looking at only the CRT screen. The screen interface shall be designed to expose the operator to the minimum number of controls necessary to operate the console efficiently. MOTOROLA RESPONSE: Fully compliant. The screen shall be configurable to display any desired mix of trunked talkgroup, transmit/receive, receive only, voter display, telephone lines and auxiliary or single button paging controls. MOTOROLA RESPONSE: Fully compliant. The proposer shall state the number of sizes in which channel control modules may be displayed. Channels which are not displayed on fixed modules shall be able to be assigned in any specified order to a continuously displayed status list which may be instantly accessed for all radio control functions. Primary operations functions shall also include as a minimum a monitor switch, a transmit bar and a selection of distinctive alert tones. If other display icons are available such as clock, calendar, VU meter, and menu and/or tool bars the proposer shall describe their configuration and utility. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 188 O MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP MOTOROLA RESPONSE: Fully compliant. SCREEN The screen will follow WindowsNTTM formatting standards and will include Menu Bar, Tool Bar, Icons, etc. System indications and operator commands will be in the form of icons which are intuitive to the operators. The screen layout will consist of the following major areas: Menu Bar, Tool Bar, Clock, Dispatch Work Area, Patch and Multi -select area, Activity Log area and status area. All radio dispatch functions will be operable from one screen display. Operators will not be required to access another screen display in order to perform a radio dispatch function. The screen display will be graphical and intuitive. The screen layout will be organized by on screen folders. Each and all indications will be graphical and will display a text definition when selected. Each operator's screen configuration will be programmed via an administration application. A console database management application will be provided that is capable of programming, reprogramming and editing operator positions and radio and telephone resources. MENU BAR A Menu Bar will be located horizontally across the top of the screen. The menu will be a pull -down window revealing menu items for selection. The selected menu item will be highlighted. Selecting anywhere outside of the menu window will close the menu window. TOOL BAR A Tool Bar will contain graphical icons which represent items in the menu/menu bar. This Tool Bar will be located on the screen immediately below the Menu Bar. This Tool Bar will be capable of displaying up to seven graphical tool icons. These tool icons will be intuitive to the user as to what command they represent. Use or disclosure of this proposals subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE,A KANSAS • CLOCK A clock will be provided located at the top of the screen and to the right side of the Tool Bar. This clock will have a time display of Hours: Minutes: Seconds. Either a 12 or 24 -hour display will be available. The display of hours:minutes:seconds will be synchronized with the time generator in the central processing unit. Setting the time at the primary supervisor's console will change the time display on every console. Only the primary All operator clocks shall be synchronized to an external WWVB/GPS signal received by a dedicated WWVB/GPS receiver. DISPATCH WORK AREA The dispatch work area will contain all resources including radio resources, phone lines and input/output controls. All resources will be displayed in window tiles. All resources will be organized into folders. Each folder will have a tab labeled with the name of the folder. Up to six folders will be available for organizing different resources. Each folder will be capable of containing at least 32 radio resource/phone line resource tiles or at least 64 input/output resource tiles. (Higher resolution screens may contain more resource tiles per folder.) Each folder will be capable of displaying a combination of radio resource, phone line, and input/output control tiles. The same resource will also be capable of being represented in different folders. These resource tiles will be capable of being moved around on the screen or placed anywhere within a folder. The operator will be able to assign and deassign any resource to the console. PATCH/MULTI-SELECT AREA There will be an area on the screen dedicated to Patch and Multi -select setups. These setups will be organized in the form of mini -folders with tabs labeled with the name of the patch or multi -select group. Up to 16 patch groups and 3 multi -select groups will be available. Each setup folder will contain the setup members as well as the setup and control commands. ACTIVITY LOG The activities of the console system will be displayed in a log. This activity log will display the resource alias and time of the last 1000 inbound calls. The calls will be displayed in a first in - first out basis. The activity log will have the capability of being placed anywhere on the screen. The activity log will be capable of being resized, fully hidden, or displayed completely to its full size. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 190 MOTOROLA 0 a SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP ERROR MESSAGE/STATUS AREA A one -line area at the bottom of the screen will be designated to be the error message/status area. This area will display any user error or link status in text format. This area will be capable of containing up to 10 status indications. These status indications will be stacked in a first in - first out (FIFO) basis. The latest status will be the one displayed in the one -line status area. However, this area will be capable of being opened to display a window, which can be scrolled through to display all 10 status indications. OPTION ICONS Resource options will be represented on the screen by graphical icons. Each option will show one icon indicator for the option's "on" state and one for its "off" state. The operator can change the state of an output resource option by selecting the icon. ON-LINE HELP Extensive help instructions will be available on the screen. These help instructions will explain all major console operations and functions in an easily understandable way. Related help topics will be linked and easily accessed via a single button press. The help instructions must have graphical examples for each feature/definition. Text -only help instructions are not acceptable. All radio operations will continue as normal and critical resources will be able to be monitored while a help screen is being viewed. RESOURCES Resource Tiles Radio and telephone resource tiles will be capable of being displayed in the compressed, partially expanded, or fully expanded format. The partially expanded and fully expanded format will be capable of supporting the following command and indication icons: Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary /ill annnna• a CITY OF FAYETTEVILLE,RKANSAS 61 Radio Command Icons Transmit/Instant Transmit Telephone Command Icons On/Off hook On hold Phone/Radio Radio/Phone Repeater Disable Command Icons Repeat Enable Frequency Select PL Select Main/Standby, Main/Alternate Takeover Volume control MuteR2 2 Console Self Repeat Radio Indication Icons Inbound call Coded/Clear Patch Transmit/Busy Cross mode Alert Select Telephone Indication Icons Idle Ringing Off hook at this operator Off hook at another position On hold Signaling Icons Call Alert Radio Check Remote Monitor Selective Radio Inhibit Status Request When a resource is selected, the resource's tile border will change to green and the background of that selected resource tile will be white. The condensed/expandable tile format will be displayed in the condensed format by default. It will be capable of being expanded to display more command icons. When expanded, the expanded tile will not cover up the indicator area of any other tile. The indicator area of any resource tile within a folder will be visible at all times. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 192 OMOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP Resource Display Each resource will be displayed as a resource tile. A resource name of up to 14 characters will be able to be assigned to each resource through the console database manager. Resource Name Each resource tile will display the name of the resource it is associated with. This name may be changed by authorized personnel through the set-up function in the console database management terminal. The operator will not be required to associate numbers with a resource to perform any function. Resource Selection An operator will be able to select a resource with a single button -press. The operator will select a resource by choosing the actual resource tile on the screen. Selecting a resource by entering a number will not be acceptable. When a resource tile is selected, the resource name will appear on a white background and the border of the resource tile will change to green. Selecting the resource will route receive audio to the Select speaker and will route microphone audio and PTT signals to the corresponding base interface module. Selecting any resource tile will deselect all other resource tiles of the same kind (unless the console is in the Multi -Select mode). One of each, radio and telephone, resource will be able to be selected simultaneously. RESOURCE TYPES The graphical user interface will be capable of displaying the following resource types: Multi -Frequency Transmitters When multi -frequency transmitters are present in the system, a frequency indicator will be provided in the appropriate resource control tile. All multiple frequency resource control tiles will send the frequency information to the base station and to all parallel consoles within one second following the change (unless the station is keyed). This indicator may be permanently displayed or hidden from view until it is required. The operator will be able to display or hide this control with minimal button presses. The user will be able to assign names of up to 14 characters to each frequency through the set-up function of the console database management terminal. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary n Mnrvfvne.a CITY OF FAYETTEVILLE�RKANSAS • Multi -Frequency Receivers All two or four receiver stations will appear to the operator as being two or four separate, single frequency stations. Special lockout features will prohibit an operator from placing more than one of the control windows related to a multi - receiver station into a patch or multi -select condition. Smart Phone Interconnect A phone interconnect control tile will be provided for each phone interconnect module that will be made available to the console operator. This will allow an operator to access a commercial phone line directly from the console without the use of a separate telephone device. It will also be used to answer or initiate a phone call for phone patch operations. It will not be required to run separate phone lines from a telephone back to the central electronics package. All the functions which would be done by an external phone will be self-contained within the console system. Multiple lines will be handled through multiple phone interconnect control tiles and modules. All indications and controls will be represented by graphical icons. When a call is received, a ringing phone icon will flash and a telephone -like ringing tone will be heard in the console's unselect speaker. The ringing tone will be configurable in the administration program so that users can distinguish between multiple incoming phone calls at an operator position. If a headset is used, the phone interconnect will revert to duplex operation. If any other microphone is used, the phone interconnect will revert to simplex operation to prevent acoustic feedback. The operator will also be able to place a call from the console using the console's DTMF real-time dialing feature. A control will be provided that permits the operator to force the direction of transmission when a noisy phone line or radio link is encountered. Instant Recall Recorders A method of controlling an instant recall recorder (either tape or solid state - Dictaphone Call -Check or equivalent) will be provided on the screen. The recorder will be located in the same area as the operator console and the recorder's control switches will be emulated on the screen. The instant recall recorder will be wired to record the console telephone audio and to replay that audio upon demand through the unselect speaker, while muting the unselect audio. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary � 194 9 MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO Tilt RFP RESOURCE INDICATORS Call Indicator A Call indicator will be included on each resource tile. When a call is received on a selected resource, the Call indicator will flash to attract the operator's attention. When a call is received on a non -selected resource, the Call indicator will appear solid. When a call is received on a resource not selected at any operator position, the Call indicator will flash at all operator positions which have the resource displayed. In order to minimize potential distractions to the operator, no text or other call indication shall be displayed in the resource tile or anywhere else on the screen when an inbound call is not present. Patch Indicator A Patch indicator shall be included on each resource tile. This Patch indicator will show when the associated resource is in a patch group at an operator position, what patch group it is in, and when it is not patched. A resource may participate in only one patch at a time. It will be possible to establish up to 16 simultaneous cross -patch or phone -patch conversations per operator position. A patch will not inhibit the operator from continuing with normal dispatching functions. Transmit/Busy Indicator A Transmit/Busy indicator will be graphically displayed on each resource tile. This indicator will show whether the associated resource is in transmit mode from this operator position or if it is in busy mode due to transmission from another operator position. The busy indicator will be displayed whenever any parallel operator positions are connected to the same base station and transmitting on the same resource. Each console position shall be equipped to allow instant, on-line resizing of each control graphic, on any screen, by the operator. The supervisory position shall have the ability to grant or deny this privilege on a per position basis. MOTOROLA RESPONSE: Motorola takes exception. The Gold Elite Console operator software was not deigned with this feature. However, the Gold Elite Console operator software can allow the operator to Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLEARKANSAS • move the resources (or control graphics) around on the screen. This is a default function that cannot be allowed or disallowed by a supervisor. 4 Auxiliary Controls Switch graphics shall be provided for control of various auxiliary functions such as, but not limited to, electrically activated doors, pumps, lights, warning sirens and alarms. Each of the auxiliary function input/output ports shall be equipped with a relay (one form C, at the minimum) to allow interfacing to the external functions. The City requires at the minimum eight (8) auxiliary functions. MOTOROLA RESPONSE: Fully compliant. -3 Paging Functions Switch graphics shall be provided for the control of various single button paging functions. The proposer shall describe the number of active paging keys, which are available at any or all dispatch positions. The proposer will describe the layout and labeling configuration of the keys and the number of functions that each key supports through the use combining or chaining. MOTOROLA RESPONSE: Fully compliant. PAGING Paging capability will be provided. The paging function will be strictly tone and tone -and -voice paging (except call alert and voice selective call formats, which use digital signaling). Pages will be capable of being sent on multiple channels simultaneously or sequentially, depending on console programming/configuration. A visible indication will be given when each individual page ends. The paging tones will be heard in the speaker for the channels which are sending the pages. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 196 n MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP A visible indication of a page which failed will remain on the screen for a fixed period of time after the last page ends. Pressing the send button again during that time period will re -send the failed pages. Pre-programmed pages and groups will be created and modified using an alias database program. Quick Page Quick paging will be provided. The quick page function will support individual and group pages. The quick page will be represented on the screen as a resource tile. An operator will be able to immediately send a quick page with a single -button press. When the button on the Quick Page resource is pushed, the channel and frequency will automatically be selected based on specific pre-programmed information. Up to 50 pages will be supported in a pre- programmed group page. Standard List Page Standard list page will be provided. The standard list page will reside in separate stand-alone window within the dispatch program. The window will be opened from the menu bar or from a toolbar button. With the window open, the standard list page will be brought forward using a folder type tab. The folder will display a list of pre-programmed pages and groups. Dependent upon programming, two lists will be available. Either a "master" list of all pages and groups programmed into the system or a "custom" administrator -defined subset of the pages and groups will be displayed. A dispatcher will then be able to choose one or more pre-programmed pages and/or pre-programmed groups to send. After selecting the pages and groups, the dispatcher will be able to press a send button to send the pages. A maximum of 50 individual pages may be sent at a time. Manual Page Manual page will be provided. The manual page will reside as a folder in a separate stand-alone window along with the standard list page. A manual page tab on the dialog box will bring up the manual page function and keypad. One or more manual pages will be able to be entered and then send using the send button. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 197 CITY OF FAYETTEVILL!RKANSAS • PAGING FORMATS Paging Encoder (1+1) A paging format will be provided that will permit the operator to transmit a tone "1+1" selective call. The encoder will generate the 238 commonly used tones between 288.5 and 3062.0 Hz. It will be capable of 56,406 individual "1+1" calls and 238 "long tone B" group calls. Paging Encoder (2+2) A paging format will be provided that will permit the operator to transmit a tone "2+2" selective call. The encoder will generate the 30 commonly used tones between 346.7 and 1161.4 Hz. It shall provide 1438 call signaling capability consisting of 1306 "2+2" codes and 132 group codes. DTMF Signaling A DTMF format will be provided that will permit the operator to transmit a DTMF selective call. Up to a 12 -digit code may be entered. The encoder will generate all 16 DTMF codes. Digital Dial (1500 Hz) A DIGITAL DIAL format will be provided that will permit the operator to transmit an interrupted tone (1500 Hz) selective call. Up to a 8 -digit code may be entered. Digital Dial (2805 Hz) A DIGITAL DIAL format will be provided that will permit the operator to transmit an interrupted tone (2805 Hz) selective call. Up to a 8 -digit code may be entered. Single Tone A single tone format will be provided that will permit the operator to transmit a single burst of tone (16 tones maximum, tone duration 0.5 or 1.5 seconds, field adjustable) for selective call applications. GROUP PAGING Group Paging will be provided. The operator will be able to execute a frequently used sequential page via a one button -press sequence. Each Group Page may contain up to 50 single -resource pre-programmed pages. When a "group page" button is pressed, the console will automatically send Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 198 O MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP out the series of pre-programmed pages contained in the Group Page on the correct resources. The radio resources will be held open for a voice message transmission on all the selected resources. In the event that one of the resources was busy, an indicator will notify the operator and he/she must call that resource again. In order to conserve space, an external encoder will not be allowed to implement this feature. 4.2.20.13 Operator Position Hardware 4 Microphone A high quality, gooseneck cardioid pattern microphone having a uniform frequency response and a nominal front to back ratio of at least 15 dB shall be provided for each console position. The microphone amplifier shall include a speech filter that is tuned to the guardtone frequency. The microphone shall be of hum resistant design to permit use near CRT displays. The microphone shall designed so that it may be placed on either side of the console and shall be mounted as directed by the user. MOTOROLA RESPONSE: Fully compliant. 4 Headset - Radio & Telephone Each console position shall be equipped with two headset jack interfaces which shall allow the dispatcher to receive and transmit using a headsettmicrophone for both radio and telephone communications. The jack shall be compatible with both standard 4 wire and 6 wire headsets. Inserting the headset plug shall automatically disconnect the console microphone and select audio speaker and disable the inter -console acoustic feedback cross muting. The headset jack shall be equipped with a volume control for radio receive audio. A second volume control shall be provided for telephone receive audio. The two volume controls shall be completely non -interactive. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE•RKANSAS • MOTOROLA RESPONSE: Fully compliant. Each headset jackbox shall be equipped •with a cable, which connects the jackbox to the console. The cable shall be sufficient length to allow the jackbox to be mounted in a logical location at the time of installation and provide for proper cable dressing as well. MOTOROLA RESPONSE: Fully compliant. Registered couplers shall be provided if required for telephone interconnection. MOTOROLA RESPONSE: Fully compliant. Headsets are not required as the City will provide these items. MOTOROLA RESPONSE: Fully compliant. 4 Footswitch A heavy-duty, dual pedal footswitch on a non-skid base shall be provided for each operator position to allow hands free operation of the console push -to -talk and monitor functions. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 200 O MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP 4 Local Control A form "C" relay capable of switching at least 1 ampere at 24 volts DC shall be provided to control a device in or near the operator position. Parallel status or control of this device by other consoles is not necessary. The relay shall be able to provide either a latching or momentary closure. MOTOROLA RESPONSE: Fully compliant. 4 Auxiliary Signaling Input An audio input and push to talk input shall be provided to allow for the connection of an external device. The input will be active only with selected resources. If used for the input of an external encoder, the encoder's PTT closure shall control the selected resource(s) and the signaling tones transmitted on the resource(s). The technical specifications of the interface shall be included in the response to this RFP. MOTOROLA RESPONSE: Fully compliant. 4 Instant Recall Recorder The new consoles shall include instant recall recorders. All functions of the instant recall recorder tested after installation of the console. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILL•ARKANSAS • 4 Logging Recorder Output Two logging recorder audio outputs shall be provided. The output shall consist of mixed selected receive audio and the operator's transmit audio via one output, while the other output shall contain telephone audio. Control tones shall not be present on the output. The new consoles shall be interfaced to the existing logging recorder and all functions of the recorder tested after installation of the console. MOTOROLA RESPONSE: Fully compliant. 4.2.20.14 Other Functions, Controls, Indicators and Displays 4 Alert Tone The proposer shall supply, at a minimum, the ability to generate at the minimum three (3) distinctive tones for use as an alerting function. The type of tones and their audio frequency shall be described. The proposer shall describe the method of programming these tones and how they are applied. MOTOROLA RESPONSE: Fully compliant. SINGLE ALERT TONE An Alert Tone function will be provided on screen that places a 1004 Hz tone burst onto the selected resource(s) when pressed (six seconds maximum duration). The resource(s) will be held open for 1 second after completion of the alert tone. In order to prevent excessive base station keying, the console will time out after this 1 second interval and the station will de -key if a transmit function is not activated within this interval. WARBLING ALERT TONE An Alert Tone function will be provided on screen that places two tones (1500/900 Hz) alternating at a 2 Hz rate onto the selected resource(s) when pressed (six seconds maximum duration). The resource(s) will be held open for 1 second after completion of the alert tone. In order to prevent excessive Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 202 Lr"`J MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP base station keying, the console will time out after this 1 second interval and the station will de -key if a transmit function is not activated within this interval. PULSED ALERT TONE An Alert Tone function will be provided on screen that places a pulsed (2 pps) 1004 Hz tone on the selected resource(s) when pressed (six seconds maximum duration). The resource(s) will be held open for 1 second after completion of the alert tone. In order to prevent excessive base station keying, the console will time out after this 1 second interval and the station will de -key if a transmit function is not activated within this interval. 4 All Mute An All Mute function shall be provided to mute all unselected received audio at the console to a predetermined level. The audio shall be automatically restored to previous levels after a programmable pre-set time period. The automatic timer and the muting level shall be field adjustable. The proposer shall describe the range of the field adjustments. This function shall be capable of being displayed at all times or hidden from view until it is required by the operator. MOTOROLA RESPONSE: Fully compliant. A timed unselect All Mute function will be provided on the screen that mutes all console unselect audio by 42 dB after the function is activated. The audio will be automatically restored to previous levels after 30 seconds or when the control is deactivated. This automatic timer will be field adjustable up to 255 seconds through a console database management terminal. The muting level will also be field adjustable from 0 to 42 dB in 6 dB increments through a console database management terminal. 4 Call/Activity Monitor An indicator shall be included that so that when a voice message is received at the console the indicator shall flash to attract the operator's attention. The proposer shall describe the specific operation of their call/activity monitor as it applies to selected and non selected resources. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE, RKANSAS • MOTOROLA RESPONSE: Fully compliant. A call indicator will be included on each resource tile. When a call is received on a selected resource, the call indicator will flash to attract the operator's attention. When a call is received on a non -selected resource, the call indicator will appear solid. When a call is received on a resource not selected at any operator position, the Call indicator will flash at all operator positions which have the resource displayed. In order to minimize potential distractions to the operator, no text or other call indication will be displayed in the resource tile or anywhere else on the screen when an inbound call is not present. + Clock A clock shall be provided for each position that is available in either 12 or 24 hour display showing hours, minutes and seconds. Setting the time at the primary supervisor's position shall change the time at all positions. MOTOROLA RESPONSE: Fully compliant. A clock shall be provided located at the top of the screen and to the right side of the Tool Bar. This clock shall have a time display of Hours: Minutes: Seconds. Either a 12 or 24 -hour display shall be available. The display of hours:minutes:seconds shall be synchronized with the time generator in the central processing unit. Setting the time at the primary supervisor's console shall change the time display on every console. Only the primary supervisor shall have this capability. Use or disclosure of this proposal is subject to [he restrictions on the title page. Motorola Confidential Proprietary 204 O MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP 4 Cross Channel Patch A patch function shall be provided to permit the dispatcher to electronically interconnect the audio sources, both transmit and receive of two or more channels. The dispatcher shall enable and disable the patch by switch control. As participants are added or deleted to the patch there shall be no variation in audio levels or quality. The system shall be capable of full duplex, multi -party, full conferencing operation. Each console shall have the ability to support a minimum of four (4) simultaneously operating cross patches while allowing normal dispatch operations to continue. The proposer is to fully describe their cross -patching methods and operations. For patching trunked talkgroups, the system shall be so designed that the patched talkgroups are placed a single radio channel to the fullest extent possible in order to conserve trunked channel resources. MOTOROLA RESPONSE: Fully compliant. Each patch function will permit patch control of two or more radio and/or phone resources by the console operator. Up to 16 Patch groups will be provided and contained in mini -folders. Each mini -folder will have a tab indicating the name of the patch group which is contained in the mini -folder. A patch and patch -transmit control will be provided on the screen for each Patch edit function. All 16 patch names will be visible simultaneously. Selecting a patch mini -folder tab will bring that folder forward, displaying to the operator the patch setup. Resources will be selected from tiles in the resource folder. A resource may be added to or removed from a Patch group with a single button -press, by choosing the actual resource on the screen. The operator will not need to enter numbers for each resource added or removed from a patch. An operator will be able to monitor or transmit to a patch created at that operator position. The operator will be able to visually determine whether the patch is active, idle, or empty. Each operator will be capable of up to sixteen separate and distinct patches simultaneously. By default, each patch will be enumerated (1 - 16) via the indicator on the selected resource tiles. When a patch has been inactive for more than 30 seconds, the tab of that mini -folder will flash to alert the operator Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary esanont I p CITY OF FAYETTEVILLE, RKANSAS • of patch inactivity. A patch busy indication in the resource tile will be provided for a resource assigned to a patch group by another operator. 4 Cross Mute Cross muting among channels to eliminate acoustic feedback shall be programmable on a channel- by -channel basis. The disabling of cross muting when a headset is in use shall also be programmable. MOTOROLA RESPONSE: Fully compliant. 4 CTCSS/Digital Squelch Monitor A tone coded and/or digital coded squelch disable function shall be provided to permit the operator to monitor the selected resource(s) before transmitting. The control shall operate in parallel with the tone squelch disable footswitch. MOTOROLA RESPONSE: Fully compliant. 4 Instant Transmit A single keystroke instant transmit switch and indicator, shall be provided. By pressing this switch the operator may transmit on the associated resource without changing the console's select configuration. The transmit indicator shall be illuminated whenever the resource is keyed by the operator. It shall not be necessary to press several switches to activate this function. If more than one operator attempts to instant transmit on the same resource, priority will be delegated on a first come first serve basis if all operators have equal priority; otherwise, the highest priority operator seizes the resource. MOTOROLA RESPONSE: Fully compliant. • Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 206 O MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP 4 Intercom An intercom facility shall be included to permit two way communications between the console and any other console and remote dispatch point, base station or receiver facility. The operation of the intercom features shall be described in detailed; outlining any special features that may be available. MOTOROLA RESPONSE: Fully compliant. Selective Intercoms can be sent or received by individual or all operators. 4 Main/Standby A control/indicator shall be provided to permit the operator to select one of two base stations (main station/backup or standby station) for operation. The control/indicator shall control a suitable switching interface in the central electronics package. The corresponding controls/functions in all similar consoles shall be updated whenever any console operator makes a change. This control may be either permanently displayed or hidden from view until needed. MOTOROLA RESPONSE: Fully compliant with clarification. Site switching and redundant controller access will be done through the use of MOSCAD equipment. No backup, standby repeaters or control stations have been requested as part of this RFP and will not be provided by Motorola. As a result, the control/indicator will not be usable. 4 Multi -Select A control/indicator shall be provided for each position to allow the console operator to simultaneously select two or more resources for transmission and reception. It shall be possible for the operator to add or delete channels. The selected combination shall be held in memory for quick recall and may be modified by the operator any time. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLIARKANSAS • MOTOROLA RESPONSE: Fully compliant. 4 Repeater Station Control A control/indicator shall be provided for each position to disable/enable the base station/repeater in -cabinet repeat capability. The corresponding controls/functions in all similar consoles shall be updated whenever any console operator makes a change. This control may be either permanently displayed or hidden from view until needed. MOTOROLA RESPONSE: Fully compliant. 4 Supervisory Control and Monitor A method of supervisory control shall be provided that employs two levels of supervision. The primary supervisor function shall affect which operator position has transmit priority for a radio resource via the instant transmit button. If operation is overridden, the busy indicator shall light to indicate the condition. The second level supervisory function shall make it possible to designate one or more second tier or lower level supervisors to have control of all resources displayed at their console position. These lower level supervisors shall be subject to the control of the primary supervisor. The second level supervisor control shall affect which operator position. has transmit priority with its instant transmit button. A busy light will illuminate to indicate this condition. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 208 ) MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP 4 Safety Enable A means to ensure that that accidental activation of critical single button controls will not take place shall be provided and the operation of the function described in detail by the proposer. MOTOROLA RESPONSE: Fully compliant. To prevent accidental activation of an auxiliary input/output control, a special Safety Switch will be provided on the screen to protect the control . To activate auxiliary input/output controls that are protected by a safety switch, it will be necessary to first select the safety switch icon and then within 5 seconds select the desired control. One Safety Switch will be provided for all inputs/outputs which are to be protected. 4 Volume Control Volume controls for operator positions shall provide a continuous level control. The proposer will describe in detail in the manner which audio volume is managed and displayed. MOTOROLA RESPONSE: Fully compliant. The volume will be controlled from a control on the speakers or the individual resources. SPEAKER CONTROL The speaker control shall provide continuous volume level control. RESOURCE CONTROL One volume control shall be provided in each resource tile. The resource control shall provide eight discrete levels of volume control. Changing the volume shall be represented with a graphical slider. The volume shall decrease when the control is slid to the left and increase to the right. Text indication shall also be available to indicate a change in volume. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLEs, RKANSAS • The volume level will automatically revert to its highest level when the corresponding resource tile is selected, although the operator may manually switch to another level after selecting the resource. 3 Internal Paging Encoders Each console shall include paging and signaling capability, which shall be accessible either through a data entry keypad, from the CRT display or through dedicated single button actuator graphics. Each console shall include its own dedicated paging and signaling tone synthesizers to assure maximum overall reliability and to permit simultaneous alerting on multiple channels. For each console position the following paging and signaling formats shall be made available: 1) Two tone code plans using tones between 288.5 HZ and 3062 HZ including long tone B and diagonal group tones. 2) Four -tone code plans such as MOTOROLA Quick Call I and BRAMCO plans. 3) Industry 5/6 tone code plans including USA/ETA, CCIR, EEA and others. 4) All 16 DTMF pairs. The tone duration and inter -tone gap shall be programmable. 5) Rotary dial 1500 Hz and 2805 Hz, at 10 or 20 pps with up to 12 digit store and forward operation. MOTOROLA RESPONSE: Fully compliant. 4 Pre -Programmed Paging Operator screen(s) shall be provided allowing single button paging. Each button shall be capable of stacking codes of any format within the encoder. This function shall allow the operator to use a single button to automatically signal on the correct channel with the correct signaling format. This function shall also allow for the disabling of the associated transmitter's tone coded squelch, so that when paging tone are sent, no tone coded squelch signal is transmitted. It is desired by the City for designated pre-programmed paging selections to automatically produce a specific alert tone that broadcast after the paging sequence is completed. The proposer shall describe the method and means to accomplish this requirement. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 210 O MOTOROLA SECTION 2 ❖ POINT BY POINRESPONSE TO THE RIP MOTOROLA RESPONSE: Fully compliant. PAGING Paging capability will be provided. The paging function will be strictly tone and tone -and -voice paging (except call alert and voice selective call formats, which use digital signaling). Pages will be capable of being sent on multiple channels simultaneously or sequentially, depending on console programming/configuration. A visible indication will be given when each individual page ends. The paging tones will be heard in the speaker for the channels which are sending the pages. A visible indication of a page which failed will remain on the screen for a fixed period of time after the last page ends. Pressing the send button again during that time period will re -send the failed pages. Pre-programmed pages and groups will be created and modified using an alias database program. QUICK PAGE Quick paging will be provided. The quick page function will support individual and group pages. The quick page will be represented on the screen as a resource tile. An operator will be able to immediately send a quick page with a single -button press. When the button on the Quick Page resource is pushed, the channel and frequency will automatically be selected based on specific pre-programmed information. Up to 50 pages will be supported in a pre- programmed group page. STANDARD LIST PAGE Standard list page will be provided. The standard list page will reside in separate stand-alone window within the dispatch program. The window will be opened from the menu bar or from a toolbar button. With the window open, the standard list page will be brought forward using a folder type tab. The folder will display a list of pre-programmed pages and groups. Dependent upon programming, two lists will be available. Either a "master" list of all pages and groups programmed into the system or a "custom" administrator -defined subset of the pages and groups will be displayed. A dispatcher will then be Use or disclosure of this proposals subject to the restrictions on the title page. � Motorola Confidential Proprietary LMI MOTOROLA 211 CITY OF FAYETTEVILL•ARKANSAS 0 able to choose one or more pre-programmed pages and/or pre-programmed groups to send. After selecting the pages and groups, the dispatcher will be able to press a send button to send the pages. A maximum of 50 individual pages may be sent at a time. 4 Emergency Call The displaying and resetting emergency calls received from trunked radio field units shall be provided. A complete description of how this feature functions in the console system shall be provided. MOTOROLA RESPONSE: Fully compliant. EMERGENCY CALL An emergency call/alarm is initiated from a portable or mobile by depressing a button which is solely devoted to emergency signaling. Once the button is depressed, the mobile or portable transmits a burst of data over the control channel. The dispatcher shall receive emergency alerts from the trunked radio system immediately. The dispatcher is notified of the emergency status by an audible alert, and emergency character and a flashing ID/alias of the emergency caller at the console. This sequence will take place even if all voice channels are temporarily busy, thus guaranteeing immediate notification of the emergency situation at the dispatch area, even before a voice transmission takes place. One of three possible methods are available to process the voice portion of the emergency call. Top of Queue is the preferred method where an emergency call is assigned to the next available channel. Ruthless preemption overrides the current lowest priority user. The third method is reserving channels solely for the purpose of handling emergency calls. TOP OF THE QUEUE This is the preferred method for processing emergency call requests. In a busy trunked system, Emergency call requests are placed on the emergency queue and are processed as soon as a channel becomes available. This only applies IF the system is busy, if a repeater is available then the emergency voice traffic is placed on an available repeater. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 212 (3) MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP Once the radio user's ID is displayed at the dispatch center, the user will be assigned a priority level 1 for voice channel access, regardless of which priority the user normally has. If all channels are busy when an emergency is issued, the emergency request is placed in queue ahead of all previous requesters. This is because of the user's temporary priority level 1 designation. This is the preferred method of accessing a voice channel for emergency requests. It allows a smooth transition in a busy system and guarantees that only the emergency users will access that particular channel. The drawback is a potential waiting time for the next channel to become available. Regardless if the system is busy or not, the emergency request is received on the control channel and is processed immediately. RUTHLESS PRE-EMPTION There are emergency situations where every second counts in determining between life and death. Waiting for the next available channel may not be quick enough. If that is true, the system manager can choose to have all emergency requests access a voice channel by ruthless preemption. Now, if all the channels are busy when an emergency is issued, the lowest priority user is bumped off their channel and placed in the queue. That channel, which is now available, is assigned to the emergency user. Ruthless preemption is unique feature of the SMARTNET trunked system that allows your users immediate voice access in an emergency. This only applies if the system is busy. If the repeater is available, then the emergency voice traffic is placed on an available repeater. Unlike Top of Queue, the voice access time in a busy system is immediate. The potential drawback is the possibility of dropping the lowest priority caller while a call is in progress. While transmitting, the low priority transmitting unit has no knowledge of the emergency call as it continues to transmit on what is now assigned the emergency channel. There will be contention between the newly assigned emergency call and the existing caller until the low priority user dekeys the radio. RESERVED CHANNELS This method is the lease preferred. It places a user defined number of channels in a reserve to only handle emergency voice traffic. Normal non - emergency voice traffic will not occur on these channels. As an example, a seven channel trunked system has six available voice resources (after counting the control channel). By placing two reserve emergency channels into use, then only four voice channels are available for normal traffic. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTE VILLEIRKANSAS • 4 Push to Talk ID (PTT ID) The displaying of PTT IDs received from trunked radio field units shall be provided for each operator position. A complete description of this feature shall be included in the response to this RFP. MOTOROLA RESPONSE: Fully compliant. UNIT ID DISPLAY Push -to -Talk (PTT) unit ID display allows a dispatcher to view the IDs on a CENTRACOM series console. The unit IDs can be made up of alias names for ease of identification by the dispatcher. The dispatcher can view the IDs on the CRT dispatch console or on the system management terminal. The IDs can be displayed in a customer defined alias format. 4 Call Alert The ability to individually signal (alert) a trunked radio field unit via the trunked radio system from each operator position shall be provided. A complete description of this feature shall be included in the response to this RFP. MOTOROLA RESPONSE: Fully compliant. CALL ALERT The Call Alert option allows a dispatcher or radio user to selectively alert an individual's radio so they know that someone is trying to reach them. The signaling is done over the control channel and does not affect the efficiency of the voice channels. Call Alert produces an audible and visual alert on the receiving party's radio. Receipt of the Call Alert is acknowledged by indicators on the initiating caller's radio. If the receiving unit is a display style mobile, it will display and store the calling unit's ID. Also, an optional horn or light activation is available for a user that may be away from a vehicle. This feature can be accessed through properly equipped subscriber units. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 214 O MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP 4 Private Call The ability to initiate and/or receive an individual call from a trunked radio field unit via each operator position shall be provided. A complete description of this feature shall be included in the response to this RFP. MOTOROLA RESPONSE: Fully compliant. PRIVATE CONVERSATION The Private Conversation option allows a radio user to selectively call and carry on a private conversation with another party. The user must switch the radio into the Private Call mode, enter the ID of the unit being called, and press the PTT to initiate this type of call. The caller will be able to reach an individual unit as long as that unit is not already on a voice channel. The calling unit will receive an acknowledgment of a successful Private Call. If the receiving mobile has display capabilities, it will show the calling party's unit ID. Private calls utilize a single channel resource. Private calls can take place across fleet and group boundaries. And, just like Call -Alert, this feature can be initiated from mobiles, portables, control stations, and dispatch positions. 4 Fail Soft Indication Each operator position shall be equipped so that in the event that the trunked system reverts to fail soft operation an indication is provided to each of the operators. A complete description of this feature shall be included in the response to this RFP. MOTOROLA RESPONSE: Fully compliant. FAILSOFT In the event that all subsystem controllers at a site are rendered inoperative, an additional level of back-up has been incorporated into the SMARTNET II system. Under such circumstances, the mobiles/portables automatically revert to pre -assigned failsoft channels (system voice channels) where they are capable of conventional repeater operation. Use or disclosure of this proposals subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE,RKANSAS To ensure that units will not operate in the failsoft mode simply because they go out of range of the central controller, a sub audible data handshake is activated on each voice channel when the repeaters go into failsoft. This ensures that the radios only enter and remain in the failsoft mode as long as they receive this sub -audible indication. Since different modes always constitute operational changes, it is imperative that the operator is informed of the change in operating modes. SMARTNET II System radio users are made aware that the system has gone into failsoft by the automatic sounding of an audible alert tone (sent by the repeaters) every 10 seconds. Without this indication, the radio operator would not know that the system is operating in a different mode. Individual radios are programmed to operate on a specific channel while in the failsoft mode. It is standard but not imperative to assign failsoft channels by talkgroup. Radios with multiple talkgroups have a failsoft channel for each talkgroup. When the radio user changes talkgroups while in the failsoft mode the radio switches channels accordingly. 4.2.21 Cutover Plan - Communications Console System As indicated in Section 3 and elsewhere in this REP a detailed cutover plan shall be provided as plan of the implementation plan. The City requires that no interruption of trunked radio communications take place during the implementation of the console system. The proposer will accommodate this requirement. MOTOROLA RESPONSE: cutover plan shall detail how the Fully compliant. The Preliminary Cutover Plan is described in detail in section 3.21. The Console System will be completely replaced. As a result, the cutover will be a complete switchover between the old console and the new console system. Using this method will cause a minimum amount of disruption to console operation. C., Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 216 OMOTOROLA 0 • SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP 4.2.22 Trunked System Management Terminal 4.2.22.1 General Requirements A Trunked System Management Terminal package shall be provided to allow remote configuration of system and subscriber parameters. MOTOROLA RESPONSE: Fully compliant. The management terminal shall consist of a Windows TM NT -based computer, 17" minimum CRT, RF modem, keyboard, and mouse. The terminal is to be located at the Central Dispatch_ Center. All necessary hardware required to provide two-way RF connectivity between the management terminal and the [ranked system shall be quoted in the proposal. MOTOROLA RESPONSE: Fully compliant. 4.2.22.2 Required Features At a minimum the System Management Terminal must include the following features: 4 The ability to receive and record basic system statistics, including + Numeric Ids of transmitting radios and talkgroups + Radio transmission times and durations + Occurrences and duration of channel blocking (busies) + Call types (dispatch, private call, emergency, interconnect, etc.) 4 Central Controller configuration access 4 Subscriber Radio Management functions + Radio Enable/Disable + Storm Plans + Status Display + Emergency Alarms Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLEARKANSAS 0 The System Management Terminal must employ a graphical user interface, use industry standard hardware and software, have the ability to export data to other WindowsTM applications, and be capable of future expansion. MOTOROLA RESPONSE: Motorola takes exception. A capability that was left out of SiteLens that was previously in other Motorola Network Management products is: 1) Trunked ID Processing Screen (TIP)/ Push -To -Talk display was left out of the SiteLens platform. The product group is expecting to re -implement this feature in the Phase III release of SiteLens in 2001. Push -To -Talk ID is viewable through the Gold Elite Console operator positions which is provided by the Aliasing Database Management Application on the Gold Elite Server. 4.3.23 Field Radio Specifications 4.2.23.1 General The functional specifications for the various field units appear in this section. These specifications are based upon needs and requirements expressed by the user departments. It is requested that the proposer also provide descriptive information for any of your product lines that may be of interest to the users. MOTOROLA RESPONSE: Fully compliant. MCS 2000 MOBILE RADIO The MCS 2000 Models II and III are Motorola's enhanced, dual mode mobile radios, ergonomically designed to meet your communication demands. Software packages include: Conventional, StartSite, SMARTNET and SmartZone The MCS 2000 mobile uses Motorola's FLASHport technology. FLASHport gives you the ability to choose a radio that meets your needs today, then Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 218 ( k) MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP upgrade for increased flexibility and control as your needs change. You can easily add the latest features to your existing system or upgrade to new operating system packages as they become available. This helps prevent obsolescence by extending the useful life of your investment. MCS 2000 MODEL II FEATURES: APCO 16 Trunking Features + Meets all APCO 16 requirements for advanced functionality. Data Capability o Enhances your growing communication needs. Unlimited Private Call / Call Alert and Telephone Interconnect (Standard on Model III /Optional with Model II using a keypad mic.) .> Provides greater communication flexibility. Programmable Control Head Buttons o Allows you to program your radio to meet your business needs. Companion Product to the MTS 2000 Portable o Permits easy transfer of operational knowledge across products. Standard 160 Modes • With up to 250 mode option to meet your system needs. 19 Number Preprogramming List in Private Call/Call Alert/Telephone Interconnect o Provides immediate telephone access. Emergency with Voice to Follow O Allows voice transmission to be sent after emergency call is made in trunked mode. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE•RKANSAS • 800 MHz Features c• NPSPAC frequency operation (821-824 MHz) and SECURENET digital encryption. 4 Programmable One -Touch Buttons (Optional) C• Allows you to select the trunking features you need with the touch of a button. MTS 2000 PORTABLE RADIO The MTS 2000 radio uses Motorola's revolutionary FLASHport technology. FLASHport allows you to add software to the radio to meet your specific needs at the time of purchase and upgrade the radio with new software packages or features as your needs change. Standard MTS 2000 Features: •s 8 Companion product to the MCS 2000 Mobile allows operational knowledge to be transferred across products °0 8 On/Off Volume Rotary Select Switch • 8 16 -Position Mode Select Rotary Switch ❖ 8 Programmable Top (1) & Side (3) Mounted Buttons • 8 Programmable Three -Position Toggle Switch ® 8 Coded/Clear Programmable Two -Position Concentric Switch 8 Display Annunciators •S 8 Time -Out Timer e• 8 Weather Sealed Universal Connector • 8 Detachable Belt Clip and Antenna e• 8 Quick Disconnect Accessory Capable B• 8 Internal Noise Cancelling Microphone c• 8 Ultra -High Capacity Nickel -Cadmium Battery Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 220 �l MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP a0 8 SECURENET Digital Voice Encryption Capable e• 8 Audible Status Tones e• 8 Low Battery Alert 00 8 Button Press Acknowledgement Tone 00 8 Native Language Displays (English, French, Portuguese, Italian, German, Spanish) All mobile, portable, and control station radios supplied shall be field programmable through the use of nonvolatile memory to allow the system manager to reassign equipment, as needed, to the various users without hardware modification. MOTOROLA RESPONSE: Fully compliant. The mobile, portable and control station radios shall be capable of being programmed using an IBM PC or compatible computer. The local service provider shall have the capability to provide all programming services. MOTOROLA RESPONSE: Fully compliant. 4.2.23.2 Mobile Radio Specifications Mobile radios shall be available in both trunk mount and dash mount versions. All radio equipment shall be FCC type accepted under Part 90 of the FCC Rules and Regulations, and shall be in current production. These radios shall be of rugged construction, suitable for continuous duty, and capable of withstanding shock and vibration associated with mounting in heavy equipment. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILL' KANSAS • Mobile radios shall meet MIL 810 C, D, & E standards for shock, vibration, salt fog, dust and rain, high temperatures, low temperature, and shall consist of weather resistant FM transmitter and receiver, all housed in a durable, attractive, weather resistant enclosure. Mobile radios supplied under this procurement shall be frequency synthesized and furnished to operate on a minimum of 128 RF channels in the 800 MHz land mobile band. Specific channel assignment will be made by the trunking control system. If the trunked network functionality is reduced or is localized to autonomous subsystems, an indication will appear in the units display and be heard on the unit's speaker. In the event the total system control should fail, a different indication will appear in the units display and be heard on the unit's speaker. Switching the unit to a pre-programmed RF channel to operate in the conventional mode shall be done automatically. MOTOROLA RESPONSE: Fully compliant. The frequency programming shall be accomplished through the use of EE-PROMs. Radios shall be delivered with all necessary channels and talk groups already programmed. Detailed operational and technical instructions on programming shall also be supplied. MOTOROLA RESPONSE: Fully compliant with clarification. The subscriber units will be shipped from the factory un-programmed. After an agreed upon template is developed between the City of Fayetteville and Motorola, the radios will be programmed in the field using this template. The mobile radio exterior housing shall be made of plated or painted steel or aluminum, or high impact plastic of sufficient gauge to provide for adequate protection of the electronics and theft deterrence. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 222 , O MOTOROLA • SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP Power and remote control cabling, shall be of such construction that frequent exposure to hydraulic fluids other petroleum products will cause minimal damage. MOTOROLA RESPONSE: Fully compliant. A transmitter time-out timer must be provided to limit key -down time. All mobile units shall be supplied with control unit, speaker, micro- phone and all accessories required for installation. MOTOROLA RESPONSE: Fully compliant. All mobile units supplied must be fully compatible with the fixed station equipment provided under this procurement. MOTOROLA RESPONSE: Fully compliant. Proposed equipment shall be totally functional in the environment in which the agencies intend it to be used. This includes, but is not limited to, RF immunity, DC input voltage fluctuations, and noise introduced in the DC line. MOTOROLA RESPONSE: Fully compliant. Mobile radio installations shall include removal of the old radio if an older unit is being replaced. Control head mounting locations shall be subject to the approval of the purchaser. Mobile antennas and cabling to trunk mounted units must be supplied as part of this procurement, replacing existing cabling and antennas. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE•RKANSAS • MOTOROLA RESPONSE: Fully compliant. A meeting will take place with the City's Fleet Operations Superintendent to discuss how removals will be done. As discussed in the pre -proposal meeting, and advised by the fire Chief, Motorola will provide six FireCom Intercom Interfaces to new mobiles being mounted in existing trucks. Equipment shall provide the following features and functions: Trunked Operation Shall operate in compatible trunked systems, with the following minimum capabilities: a. Minimum Number of R.F. Channels: 128 b. Minimum Number of Modes: 160 Note: A mode is a combination of systems, talk paths and conventional channels. Conventional Operation Shall be capable of operating on conventional 800 MHz systems, with the following minimum capabilities: a. Minimum Number of Conventional Channels: 20 b. Coded Squelch: Shall be capable of encoding and decoding multiple tone coded and digital squelch frequencies on conventional channels. Automatic Unit Identification Shall transmit a digital unit identification on push to talk. MOTOROLA RESPONSE: Fully compliant. Any combination of trunked and conventional modes, up to 160 are supported. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 224 O MOTOROLA 0 SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP System Compatibility Mobile radios shall be equipped and compatible with software related features of the trunking system: a. Dynamic talk group reconfiguration b. System access priority c. Central controller failure operating mode d. Signaling error correction (To correct erroneous talk path assignments, software shall provide for the mobile to revert to the signaling channel in the event that a unit is assigned to an incorrect talk path.) e. Wide area site selection (multicast approach only) f. Selective inhibit/uninhibit MOTOROLA RESPONSE: Fully compliant. Emergency Alarm Switch Mobile radio control heads shall be equipped with an emergency switch which will encode a unit identification and emergency status message when depressed. This indication shall be placed onto the system immediately, and shall be decoded and displayed at the dispatch center. MOTOROLA RESPONSE: Fully compliant. Status Tones Audible indication shall be provided for the following operational conditions: a. System busy b. Callback when channel is available c. Central controller failure d. Time out timer operation e. Access to system denied f. Out of range of trunked system Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE•RKANSAS • (Provisions shall be made to selectively disable these tones.) MOTOROLA RESPONSE: Fully compliant. Control Head a. Mounting - Shall provide for mounting on vertical or horizontal plane mounting surface b. Displays - Shall be clearly labeled alphanumeric style and shall be backlit for nighttime visibility c. Interchangeability - Control heads and trunk mounted transmitter receiver units shall be configured to allow interchange among units for maintenance purposes. d. Microphone - Palm type, with push to talk switch e. Keypad - Available telephone style keypad for operation of telephone interconnect and/or unit status message origination. MOTOROLA RESPONSE: Fully compliant. Antenna a. Type - Permanent mount, low profile b. Gain - 3 dB c. Cable - Low loss Teflon dielectric or equivalent MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary � 226 (g) MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP Selective Signaling and Alert Decoder a. Shall allow for selective signaling of mobile units b. Shall provide a visual or audible indication on the control head of a call waiting c. External Device Relay - Shall provide for optional activation of external audible or visual alert device MOTOROLA RESPONSE: Fully compliant with clarification. The external device relay is an optional item to the mobile radio package. Scan of Talk Paths Shall provide for user -selectable scan of talk paths in the trunked mode and specific conventional channels MOTOROLA RESPONSE: Fully compliant. Talkaround Operation Shall provide for direct mobile to mobile communication on the repeater station transmit frequency MOTOROLA RESPONSE: Fully compliant with clarification. Talkaround is performed on one of the conventional programmed channels in the mobile radio. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE,RKANSAS G Channel Capacity: 128 channels Primary Input Voltage: 11 to 16 volts dc, negative ground Battery Drain: Standby: 1.5 amperes maximum Receive:4.0 amperes maximum Transmit: 15.0 amperes maximum Shock and Vibration: MIL -STD 810 C/D/E Frequency Range: 806 to 825 MHz and 851-870 MHz TRANSMITTER Frermenry Ranoe• 806-825 MHz: 851-870 MHz RF Output Impedance: 50 ohms Output Power: Not less than 10 watts Channel Spacing 25 KHz/12.5 KHz (NPSPAC) Spurious and Harmonic Emissions: At least 70 dB below carrier Frequency Stability: 1.5 PPM from -30°C to 60°C Modulation 16F3Y, 16F3, 16F9Y Modulation Deviation: ± 5 KHz for 100% @ KHz Audio Distortion: Less than 3% @ 1 KHz Audio Response: +1, -3 dB of a 6 dB per octave pre -emphasis characteristic from 300 to 3KHz Duty Cycle: EIA -20% FM Hum and Noise: -40 dB Drrrrvrr Channel Capacity: 128 channels Channel Spacing: 25 KHz/12.5 KHz (NPSPAC) Sensitivity - EIA SINAD (12 dB) 0.35 microvolts Selectivity - EIA SINAD -75 dB Frequency Stability: 1.5 PPM from -30° to 60°C Modulation Acceptance: ± 7 KHz Intermodulation: -75 dB Spurious and Image Re-jection: -75 dB Audio Output: 7.5 watts, no more than 3% distortion at 1 KHz Duty Cycle (EIA) Receiver 100%, transmitter 20% Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 228 OMOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP 4.2.23.3 Hand held Radio Specifications All radio equipment shall be FCC type accepted under Part 90 of the FCC Rules and Regulations and shall be in current production. The portable radios shall meet MIL 810 C & D standards for shock, vibration, salt, fog, dust and rain. Portable radios shall consist of a weather resistant, FM transmitter, receiver battery power supply and operating controls, all housed in a durable, attractive, weather resistant enclosure. The case of the unit shall fit comfortably in, and permit, one hand operation. In indicated cases, the portable units proposed shall be rated by Factory Mutual or other accrediting body as intrinsically safe units. Each radio set shall be supplied with a battery and antenna as part of the basic package. MOTOROLA RESPONSE: Fully compliant with clarification. As discussed in the pre -proposal conference, Motorola will provide optional pricing for Factory Mutual intrinsically safe units with the understanding that the Fire Department will be the only probable users of these devices. Portable radios supplied under this procurement shall be frequency synthesized. Specific channel assignment will be made by the trunking control system. If the trunked network functionality is reduced or is localized to autonomous subsystems, an indication will appear in the units display and be heard on the unit's speaker. In the event the total system control should fail, a different indication will appear in the units display and be heard on the unit's speaker. Switching to a pre-programmed RF channel, to operate in the conventional mode, shall be done automatically. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposals subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLE•RKANSAS • The frequency programming shall be accomplished through the use of EE-PROMs. Radios shall be delivered with all necessary channels already programmed. Detailed operational and technical instructions on programming shall also be supplied. MOTOROLA RESPONSE: Fully compliant with clarification. The subscriber units will be shipped from the factory un-programmed. After an agreed upon template is developed between the City of Fayetteville and Motorola, the radios will be programmed in the field using this template. The radio set shall be small, lightweight and rugged. The radio set shall be capable of withstanding severe operating conditions. The portable housing shall be constructed of high impact resistant material. It shall be sealed and gasketed to protect internally mounted circuitry against dust, foreign particles, moisture and splashing water. Opening the battery compartment shall not break the seal to the radio circuitry. MOTOROLA RESPONSE: Fully compliant. Rechargeable batteries are required as indicated in Section 13.0 and shall be proposed under two categories. The first category being "standard", is to support standard type portable units requiring less battery capacity. The second category is "advanced", which supports advanced portable units requiring greater capacity to support advanced portable units. In both categories the battery life shall be 8 hours under a full charge predicated on a 5/5/90 duty cycle. Offerors are to specify the expected life of these rechargeable batteries as part of their proposal. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 230 O MOTOROLA SECTION 2 B• POINT BY POINT RESPONSE TO THE RFP A variable transmit time-out timer shall be included in all portable units. An audio tone shall alert the operator that the time-out timer has deactivated the transmitter. MOTOROLA RESPONSE: Fully compliant. All handheld units supplied must be fully compatible with the fixed station equipment provided under this procurement. Hand held portable transceivers shall be designed for Public Safety applications and shall meet the following minimum specifications: Trunked Operation a. Minimum Number of R.F. Channels: 128 b. Minimum Number of Modes: 160 MOTOROLA RESPONSE: Fully compliant. Conventional Operation Portable radios shall be capable of operating as a conventional 800 MHz portable radio, with the following minimum functions: a. Minimum Number of R.F. Channels: 20 b. Coded Squelch - Shall be capable of encoding and decoding tone coded and digital squelch formats when in the conventional mode MOTOROLA RESPONSE: Fully compliant. Any combination of trunked and conventional modes, up to 160 are supported. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CITY OF FAYETTEVILLEORKANSAS • mot.. Unit Identification Shall transmit a digital unit identification when the push to talk switch is depressed MOTOROLA RESPONSE: Fully compliant. Display Units shall include an alphanumeric display having a minimum capacity of six characters. MOTOROLA RESPONSE: Fully compliant. Scan Units shall be capable of user -selectable talk paths and conventional channel scanning. MOTOROLA RESPONSE: Fully compliant. System Compatibility Radios shall be compatible with the following trunked system software or firmware related functions: a. Dynamic talk group reconfiguration b. System access priority c. Central controller failure operating mode d. Signaling error correction - Shall cause mobile units erroneously assigned to the wrong talk path to automatically revert to the signaling channel Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 232 O MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP MOTOROLA RESPONSE: Fully compliant. Keypad A push-button telephone keypad shall be available to provide telephone and/or unit status message signaling.. MOTOROLA RESPONSE: Fully compliant with clarification. Telephone style keypads are available on the MCS 2000 Model Ills only. Emergency Alarm Switch Shall cause the transmission of a unit identification and emergency designation when an emergency switch is depressed. This type of message shall be granted immediate access to the radio system. MOTOROLA RESPONSE: Fully compliant. Status Tones Shall provide audible indication of the following conditions: a. System busy b. Call back when channel available c. Central controller failure d. Time out timer activation e. Access to system denied f. Out of trunked radio system range (Provisions shall be made to selectively disable these tones). MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. . „ ... Motorola Confidential Proprietary CITY OF FAYETTEVILLE•RKANSAS • Power Supply - Rechargeable intrinsically safe nickel cadmium battery a. Battery Life - 8 hours, minimum b. Recharge Time - One hour, maximum MOTOROLA RESPONSE: Fully compliant with clarification. Standard Nickel Cadmium batteries are shipped with the MTS 2000 portables. An optional price is provided for an FM intrinsically safe Nickel Cadmium battery. Leather Carrying Case A leather carrying case which fully encloses the portable radio shall be available. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 234 O MOTOROLA SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP Channel Capacity: 128 channels Duty Cycle: Intermittent Operating Temperature Range: -30°C to +60°C Humidity: 95% relative humidity @ 50°C Dimensions: 10" high x 3" wide x 1.5" deep (typical) Shock, Vibrations and Rain: Shall meet or exceed Mil Spec 810 C/D & E Frequency Range: 806-825 MHz and 851-870 MHz Talk group Selection: Rotary -knob sle TRANSMITTER Frequency Range: 806-825 MHz and 851-870 MHz RE Power Output: Not less than 2.5 watts Frequency Stability: 2.5 PPM from -30°C to +60°C Modulation: 16F3Y, 16F3, 16F9Y Audio Response: Within +1, -3 dB of 6 dB/octave Audio Distortion: Less than 5% @ I KHz, 60% system deviation Spurious and Harmonic Emissions: -50 dB FM Noise: -40 dB RECEIVER Frequency Range: 851-870 MHz Channel Spacing: 12.5 KHz1NPSPAC EIA Modulation Acceptance: ± 7 KHz Selectivity: -67 dB Sensitivity: 20 dB Quieting: EIA SINAD (12 dB): 0.5 microvolts 0.35 microvolts Intermodulation: -65 dB Spurious and Image Rejection: -70 dB Frequency Stability: 2.5 PPM from -30°C to +60°C Audio Output: 500 milliwatts @ no more than 5% distortion Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary CM) MOTOROLA 235 CITY OF FAYETTEVILLE'•RKANSAS • 4.2.23.4 Control Station Specifications All radio equipment shall be FCC type accepted under Part 90 of the FCC Rules and Regulations. Noter Control and fallback station installations shall utilize outdoor mounted directional antenna systems. MOTOROLA RESPONSE: Fully compliant. As discussed with RCC and the City of Fayetteville, Motorola is proposing Omni antennas for the CDC dispatch control stations. Trunked Operation a. Minimum Number of R.F. Channels: 128 b. Minimum Number of Modes: 160 MOTOROLA. RESPONSE: Fully compliant. Conventional Operation Shall be capable of operating on conventional 800 MHz systems, with the following minimum capabilities: a. Minimum Number of Conventional Channels: 20 b. Coded Squelch: Shall be capable of encoding and decoding multiple tone coded and digital squelch frequencies on conventional channels MOTOROLA RESPONSE: Fully compliant. Any combination of trunked and conventional modes, up to 160 are supported. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 236 O MOTOROLA 0 SECTION 2 ❖ POINT BY PO1 RESPONSE TO THE RFP Automatic Unit Identification Shall transmit a digital unit identification on push to talk MOTOROLA RESPONSE: Fully compliant. System Compatibility Control stations shall be equipped and compatible with software related features of the trunking system: a. Dynamic talk group reconfiguration b. System access priority c. Central controller failure operating mode d. Signaling error correction (To correct erroneous talk path assignments, software shall provide for the mobile to revert to the signaling channel in the event that a unit is assigned to an incorrect talk path.) e. Selective inhibitfuninhibit MOTOROLA RESPONSE: Fully compliant. Emergency Alarm Switch Shall be equipped with an emergency switch which will encode a unit identification and emergency status message when depressed. This indication shall be placed onto the system immediately, and shall be decoded and displayed at the dispatch center. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 237 CITY OF FAYETTEVILL40RKANSAS L Status Tones Audible indication shall be provided for the following operational conditions: a. System busy b. Callback when channel available c. Central controller failure d. Time out timer activation e. Access to system denied f. Out of range of trunked system MOTOROLA RESPONSE: Fully compliant. Remote Control Control stations shall be capable of optional remote control from up to six remote locations. MOTOROLA RESPONSE: Fully compliant. Talkaround Shall provide simplex talkaround operation. MOTOROLA RESPONSE: Fully compliant with clarification. Talkaround is performed on one of the conventional programmed channels in the control station radio. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 238 OMOTOROLA 0 SECTION 2 ❖ POINT BY POINT RESPONSE TO THE RFP Channel Capacity: 128 channels EIA RF Power Output: Not less than 10 watts Primary Input Voltage: 120 VAC, 60 Hz, single phase with 3 conductor grounded line cord Optional Battery: 12 VDC ± 13% Shock and Vibration: Mil Spec 810 C/D and E Frequency Range: 806-825 and 851-870 MHz TRANSMITTER Frequency Range: 806-825 MHz and 851-870 MHz RF Output Impedance: 50 ohms Channel Spacing: 25 KHzJ12.5 KHz (NPSPAC) Spurious and Harmonic Emissions: At least 60 dB below carrier Frequency Stability: 2.5 PPM from -25°C to 60°C Modulation: 16F3 Modulation Deviation: ± 5 KHz for 100% @ 1 KHz Audio Distortion: Less than 5% @ 1 KHz Audio Response: +1, -3 dB of a 6 dB per octave pre -emphasis characteristic from 300 to 3 KHz Duty Cycle: EIA-20% RECEIVER Frequency Range: 851-870 MHz Channel Capacity: 128 channels Channel Spacing: 25 KHzJ12.5 KHz (NPSPAC) Sensitivity - EIA SINAD (12 dB): .35 microvolts Selectivity - EIA SINAD: -75 dB Frequency Stability: 2.5 PPM from -25°C to 60°C Modulation Accetance: ±7KHz Intermodulation: -75 dB Spurious and Image Rejection: -75 dB Audio Output: At least 1.5 watts, no more than 3% distortion @ 1 KHz Duty Cycle (EIA) Receiver 100%, transmitter 20% Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 239 CITY OF FAYETTEVILLLSRKANSAS S 5.1 SECTION 5 Radio Coverage Requirements Radio Coverage Service Area The desired radio coverage service area includes the area encompassed by the Fayetteville city limits boundary. Reliable coverage is, of course, desired beyond the city limits, however the proposer shall only be responsible for covering the area within this boundary at a reliability level of 95% or better. MOTOROLA RESPONSE: Read and understood. The topology of the area encompassed by the Fayetteville city limits presents certain system design challenges. Those responding to this RFP must understand and take into consideration the aspects introduced by terrain, foliage, building density and types of buildings and design the system so that the optimum radio coverage is provided. MOTOROLA RESPONSE: Read and understood. The City highly recommends the use of the water tower atop Mount Sequoyah. This site is centrally located, has a good height -above -average -terrain (HAAT) measurement, is currently available for installation, and is accessible in all weather conditions. MOTOROLA RESPONSE: Read and understood. It is Motorola's understanding that the City of Fayetteville has applied for the necessary permissions to mount the New Trunked Radio antennae and lines on the Mount Seqouyah Water Tower. 240 Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION 2 ❖ POINT BY POINNSPONSE TO THE RFP The recommended radio tower site to be used is as described below: Mount Sequoyah Water Tower 25 East Skyline Drive Fayetteville, Arkansas Latitude: 36-03-47 N Longitude: 094-08-37 W Of utmost importance is very reliable radio coverage within the existing city limits of Fayetteville, but at the same time the City is looking for the greatest possible radio coverage footprint that can provide a means for reliable two-way radio communications for future growth of the City. Given that certain restraints are present in the system design the proposer must examine all enhancements that will allow for an optimum radio coverage footprint from the single radio site. A site other than the one specified above may be used, provided the proposer can show adequate justification. MOTOROLA RESPONSE: Read and understood. 5.2 Radio Coverage Definition Coverage is defined as the minimum usable signal required to produce an understandable voice signal, with repetition only rarely required. Some noise or distortion may be present but not to the extent that the communications is comprised. MOTOROLA RESPONSE: Read and understood. All references to coverage reliability in this document refer to area reliability. For example, the phrase "95% coverage" indicates that 95% of the total area described shall exhibit reliable coverage. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary. MOTOROLA 241 CITY OF FAYETTEVILL•KANSAS • MOTOROLA RESPONSE: Fully compliant with clarification. Motorola will guarantee 95% area reliability as shown on the Coverage Maps provided as part of this proposal. 5.3 Radio Coverage Scenarios The City of Fayetteville desires that radio coverage be provided to mobile radio units and portable radio units. Portable radio units are utilized in multiple scenarios: 1) on the street 2) while in a vehicle 3) while inside buildings. Radio Coverage Maps denoting the expected radio coverage footprint from the single site trunked radio system are required and should illustrate the following scenarios: > 95% Reliable Mobile Radio Coverage for both Talk -In and Talk -Out > 95% Reliable Portable Radio Coverage - On the Street for both Talk -In and Talk - Out > 95% Reliable Portable Radio Coverage - Inside Medium (10dB) Buildings for both Talk -In and Talk -Out > 95% Reliable Portable Radio Coverage - Inside Vehicle for both Talk -In and Talk - Out. Note: This map may be combined with a "in building" map if the losses of the building and vehicle are the same. MOTOROLA RESPONSE: Fully compliant. Presentation of the maps is left to the proposer; however, a clear and unambiguous rendering of the radio coverage being delivered shall be illustrated and clearly labeled or denoted both for mobile communications and for the multiple scenarios under which portable radio units will be operating. The radio coverage footprint shall be overlaid on a map that clearly shows roads, streets, highways and city/county jurisdictional boundaries. The location of the radio site shall be clearly defined and marked on the maps. Note that these coverage maps are for reference only, and will not be used for coverage acceptance testing. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 242 MOTOROLA • SECTION 2 ❖ POINT BY POARESPONSE TO TILE RFP MOTOROLA RESPONSE: Fully compliant with clarification. The 95% reliability coverage maps provided will be the basis for the grid layout in which the Motorola Coverage Acceptance Test Procedure will be performed. 5.3.1 Radio Coverage Parameters The radio coverage parameters used in calculating the expected radio coverage shall be furnished and, at the minimum, shall include the following items: ♦ Propagation model ♦ Foliage and/or other environmental losses ♦ Base transmit power ♦ Base receive sensitivity ♦ Base antenna gain for transmit and receive ♦ Orientation and height of the transmit and receive antennas ♦ Type and model of antenna for base transmit and receive ♦ Transmission line type for base transmit and receive antennas and associated losses ♦ Any transmitter combiner or filter losses ♦ Any receiver multicoupler filter losses or amplifier gains ♦ Any RF jumper cable losses for both transmit and receive ♦ Mobile transmit power ♦ Mobile receive sensitivity ♦ Mobile antenna gain ♦ Mobile transmission line losses ♦ Mobile antenna type and model ♦ Portable unit transmit power Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 243 CITY OF FAYETTEVILLE&KANSAS 0 ♦ Portable unit receiver sensitivity ♦ Portable unit antenna type. ♦ Portable unit antenna height ♦ Inside vehicle radio losses MOTOROLA RESPONSE: Fully compliant. Table 21: Radio Coverage Parameters • lft . . _ Okumura .1 Propagation model q Foliage andlor other environmental Variable, dependent on Land Use Land losses Cover Data. System Loss of 1.5 dB. •__._. — Base transmit power t00W -..._ -— 5 �, V ` - Base receivesen. (chassis _117.4 dBm isensitivity) Base antenna gain for transmit and 10.0 dB receive 1. Orientation and height of the transmit t Transmit Antenna: omni 1208 f and receive antennas Receive Antenna: omni 120ft _ y Type and model of antenna for base Transmit Antenna: PD10017-1 transmit and receive Receive Antenna: PD10017-2 Transmission line type for base transmit 1 Transmit Antenna: 1 1/4" LDF loss = 1.3 dB and receive antennas and associated I losses Receive Antenna: 7/8" LDF loss = 0.9 dB Any transmitter combiner or filter losses . 5.1 dB (Combiner and RF Power Alarm) !a �— v Any receiver multicoupler filter losses or ,q Net losses and gains of approximately zero. Net ;^ 1 amper gains { Any AF jumper cable losses for both F:'1/2' LDF Antenna jumper loss = 0.3 dB a transmit and receive j /z" SF Equipment jumper loss = 0.8 dB j I Mobile transmit power 35W Mobile receive sensitivity -117.4 dBm Use or disclosure of this proposals subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION 2 ❖ POINT BY POIRTICESPONSE TO THE RFP .. Mobile antenna gain 3.0 dB Mobile transmission line losses 3.3 dB Mobile antenna type and model Low profile antenna roof mount Portable unit transmit power 3 W ERP Portable unit receiver sensitivity 1 -118 dBm Portable unit antenna type , Flex Whip Half Wave antenna On Street: Swivel clip, Flex whip: 4.9 ft transmit, 3.0 ft 4 receive Portable unit antenna height In Vehicle: Swivel clip, Flex whip: 4.0 ft transmit and receive Inside vehicle radio losses , Approximately 10 dB Building losses associated with the calculation of radio coverage in (a) Light • Medium: (RCC provided) 10 dB b) Medium and c) Heavy buildings Medium: small to medium size stores, Building description associated with the factories or office buildings and small three different types of classification apartment buildings 5.4 Radio Coverage Testing Once the system has been installed and optimized radio coverage testing shall take place and will be extremely thorough and stringent. The following tests shall be performed to verify coverage performance: MOTOROLA RESPONSE: Read and understood. 5.4.1 Testing Procedures - General Representatives designated by the City of Fayetteville will supervise and/or participate in the entire test. Coverage will be tested and verified for both talk - in and talk -out in the manner described in the following paragraphs. Use or disclosure of this proposals subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 245 CITY OF FAYETTEVILLIIRKANSAS • Extrapolation of results from tests in one direction to reach conclusions about the other direction will not be acceptable. MOTOROLA RESPONSE: Read and understood. Voice quality tests will be conducted for analog voice operation. Radio units of the type in use by the City or being purchased by the City will be utilized during the tests. MOTOROLA RESPONSE: Read and understood. In those instances where test grids or test points are very near the radio tower site and the signal is of a very high level the City reserves the right to waive all formalities and declare the certain test points not be tested but be included as a pass. In these instances the grid or test point will receive a Pass (P) and not receive a numerical value per the voice quality grading criteria. MOTOROLA RESPONSE: Read and understood. 5.4.1.1 Voice Quality Grading Voice quality will be graded in the following manner: Table 5.4.3.1.1 Voice ualit Subjective Performance Description 1 Unusable - Speech present but unreadable 2 Understandable with considerable effort - Frequent repetition required 3 Speech understandable with slight effort - Occasional repetition required Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 246 O MOTOROLA • SECTION 2 ❖ POINT BY POIRESPONSE TO THE RFP 3.5 Speech understandable with repetition only rarely required - Some noise or distortion 4 Speech easily understood - Occasional noise or distortion 4.5 Speech easily understood - Infrequent noise or distortion Speech easily understood - no noise or distortion For the purposes of this test any grade below a 3.5 will be considered as a failed test point. MOTOROLA RESPONSE: Read and understood. Motorola will meet with City officials evaluating the Audio Quality portion of the coverage acceptance test. From this meeting the City Officials involved will have a clear understanding of what is considered a 3.5 Voice Quality measurement. 5.4.1.2 Test Grids For test purposes, the City of Fayetteville service area, which is approximately 45 square miles shall be divided into uniform square grids of 0.3 mile x 0.3 mile in area. This will result in approximately 400 locations uniformly distributed throughout the service area. NOTE: If the proposer feels that a larger or smaller number of grids, or another size grid, will more be more appropriate they shall indicate in their proposal the actual number and size of the grids to be included in the test and the reasons for doing so. The number and size of grids must yield a statistically valid test. MOTOROLA RESPONSE: Fully compliant with clarification. Motorola will perform calculations determining a statistically valid number of grids for the test at the time of the Detailed Design Review. The size of the grids will be indicated by these calculations, but will not be larger than one-half mile square. OMOTOROLA Use or disclosure oft/us proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 247 CITY OF FAYETTEVILL•RKANSAS • The City and contractor will test coverage in all accessible grids. Grids that are not accessible by the Field Team(s) shall not be counted in the reliability calculation. MOTOROLA RESPONSE: Fully compliant with clarification. Inaccessible grids will be omitted from the reliability calculation. However it may be necessary to re -grid the test area into smaller grids if an excessive number of grids are deemed inaccessible. This must be done to provide a statistically valid number of test points. Every effort will be made to define the inaccessible grids during the Detailed Design Review. 5.4.1.3 Test Team Organization Each test team shall consist of three people: 4 Base Team + Dispatcher - Provided by City + Test Monitor - Third party, such as a consultant + Record Keeper - Provided by the successful contractor 4 Field Team + Driver - Provided by City + Test Monitor - Provided by successful contractor + Record Keeper - Provided by City To reduce the time required for the coverage test, more than one test team may operate at a time. MOTOROLA RESPONSE: Read and understood. Motorola will provide a complete Coverage Acceptance Test Plan with organization of teams, resources, and schedules at the time of the DDR. The City shall provide a test vehicle, equipped with a mobile radio, for each Field Team. In addition, the Field Team will be equipped with Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 248 O MOTOROLA • SECTION 2 ❖ POINT BY POINTKESPONSE TO THE RFP portable radio units supplied by the City. The vehicle shall be equipped by the Contractor with test instrumentation to allow measurements for the mobile testing. The test package must be easily installed and removed and not require any permanent changes or modifications to the vehicle being provided. MOTOROLA RESPONSE: Read and understood. The successful contractor must present the configuration for all test instrumentation to the City for approval prior to starting the test. The City reserves the right to approve or disapprove any instrumentation or procedures. The successful contractor has sole responsibility to provide instrumentation and procedures that are acceptable to the City. During these tests, the mobile relay base station output power shall be monitored and no adjustments made to the mobile relay, mobile unit, portable unit or test instrumentation after appropriate calibration of all units. Prior to any tests the successful contractor shall calibrate all equipment in the presence of a City representative and a copy of the calibration data shall be provided to the City. MOTOROLA RESPONSE: Read and understood. As part of the response to these requirements, the successful contractor shall provide a time line giving the expected time period for the testing to take place. The successful contractor shall include all elements of the testing program from set-up and calibration to the presentation of the final data. Each major task shall be denoted and a time assigned to the task along with the personnel requirements. MOTOROLA RESPONSE: Fully compliant with clarification. The final timeline along with a detailed breakdown of major tasks will be developed and finalized at the DDR. Use or disclosure oft/Us proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 249 CITY OF FAYETTEVILLIRKANSAS An estimated timeline is briefly described here as taking approximately 25 days. • Preparation and Calibration time: 5 days ++ Mobile and Portable Signal Strength and Voice Quality Tests: 15 days ++ Test Results Documentation: 5 days The assumption made is that approximately 400 grids will be tested in the City of Fayetteville's coverage area. Any increase in the number of required grids will increase the total timeline and cost. The successful contractor shall also provide a synopsis of the actual testing procedures and relate the manner in which they believe the test will be conducted. Example: 1) How many teams will be required? 2) Will the portable and mobile testing be assigned to separate teams, or will a single team address both aspects? 3) How will coordination between the Field and Base teams take place? 4) and so on. MOTOROLA RESPONSE: Fully compliant with clarification. The final synopsis of the testing procedures and manner that the test will be conducted will be finalized at the DDR. A sample testing procedure is in the Acceptance Test Plan section of this proposal. The proposer shall quote a price for the acceptance testing as part of the base price proposal. MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary Alt] OMOTOROLA • SECTION 2 ❖ POINT BY POISESPONSE TO THE RFP 5.5 Coverage Testing Procedure Coverage testing shall be conducted using both signal measurement and audio quality tests. Only the signal measurement test must be passed to qualify for acceptance. MOTOROLA RESPONSE: Read and understood. 5.5.1 RF Signal Measurement Signal measurements of the "Talk -Out" signal that is received by the mobile unit will be processed by the successful contractor supplied test set. The minimum acceptable signal is one that provides at least a circuit merit of 3.5 as described in the Table 5.4.3.1.1. Since this a subjective criteria, a pre - agreement must be reached by the City and the successful contractor as to the required signal level to be deemed acceptable. MOTOROLA RESPONSE: Read and understood. Motorola will meet with City officials evaluating the Audio Quality portion of the coverage acceptance test. From this meeting the City Officials involved will have a clear understanding of what is considered a 3.5 Voice Quality measurement. As mobile test will take place in a moving vehicle, the successful contractor shall state this signal level as a faded sensitivity number in dBm. Any reading that is below the faded sensitivity number as measured in the test grid will be considered a failure for that grid. MOTOROLA RESPONSE: Read and understood. As this is a trunked radio system, measurement of the control channel signal will be considered sufficient for the test signal only if the voice radio channels are calibrated to the same power output as the control channel. (NOTE: The power output shall be measured at the output of the transmitter combiner). The Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 251 CITY OF FAYETTEVILLI'•RKANSAS • power calibration shall be verified before and after each day of testing unless waived by the City. MOTOROLA RESPONSE: Read and understood. The signal level testing shall be done with automated test instrumentation. The test package shall automatically record the position of the test vehicle (by means of GPS positioning) at the time of a reading, and record the signal strength. The signal shall be measured in such a manner to allow for at least 500 signal samples to be taken over 40 wavelengths for each test grid, with the sampling rate adjusted for the vehicle's speed. The mobile antenna for the test package shall be a quarter -wave antenna and shall be roof mounted in the center of the roof of a typical passenger vehicle. At the beginning of each day of testing, the test package shall be calibrated in the presence of a City representative to demonstrate and ensure that the signal levels recorded by the test setup are accurate. Any test point thatdoes not meet the stated faded sensitivity number will be considered a failed test point. There will be no re -testing of these test points, unless mutually agreed by the City and the successful contractor. MOTOROLA RESPONSE: Fully compliant with clarification. The antenna specified in section 4 for mobile use is a 3db gain roof mounted antenna. A 3db roof mounted mobile antenna will be used for the portable test package. At the end of each test day, the Contractor shall provide a copy of all recorded test data to the City. The test output shall be fed into a laptop computer or an equivalent computer device. The Contractor shall submit a report containing an analysis of the test results to the City at the conclusion of the test. All test data, in its raw form, with the calibration table, shall also be made available to the City for analysis. Any software required to read the test results shall be provided to the City by the contractor. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 252 O MOTOROLA • SECTION 2 ❖ POINT BY POI SPONSE TO THE RFP MOTOROLA RESPONSE: Read and understood. 5.5.2 Audio Quality Testing The number of voice tests shall be equal to twenty percent (20%) of the total number of grids tested. That is for every five grids tested, one voice test must be conducted as well. NOTE: If those responding to these specification feel that a larger or smaller number of mobile voice tests are more appropriate, they shall indicate in their response the actual number of such tests and the reasons for the selected number. MOTOROLA RESPONSE: Fully compliant. The voice testing shall be performed using random sentences read from daily, weekly, or monthly periodicals. For the "Talk -In" test, the Field Team will broadcast their message to be received and graded by the Base Team. For the "Talk -Out" test, the Field Team will receive and grade the message broadcast by the Base Team. The successful contractor shall provide the means to record or log the pass/fail assignment for both the "Talk -In" and "Talk -Out" test messages. The log shall contain at the minimum the following information: (This log may be combined with the portable test log as long as the mobile and portable tests are clearly delineated). ♦ A test team identifier (in the event there are multiple test teams) ♦ The date of the test ♦ The location of the test team for each test , i.e., grid number ♦ For each test an indication whether the test is a Talk -In or Talk -Out test ♦ A numerical voice quality assessment of the test per Table 5.4.3.1.1. ♦ A pass/fail indication for the test ♦ Comments concerning the test ♦ Sign - Off lines for the day's testing. Sign -off shall be required by the both the successful contractor and the City representative(s). MOTOROLA RESPONSE: Fully compliant. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary © MOTOROLA 253 CITY OF FAYETTEVILLE•tKANSAS • Before any testing begins the successful contractor shall submit a sample of the test log for review and approval by the City. MOTOROLA RESPONSE: Read and understood. A successful test measurement shall be one that provides communications with speech understandable with repetition only rarely required and with minimal distortion or background noise. For both the "Talk -In" and "Talk -Out", consensus among the three test team members will be required for any test to receive a numerical grade per Table 5.4.3.1.1. The passing grade shall be a voice quality rating of 3.5. Again, voice testing is to be done for reference purposes only, since signal level measurements will be the sole criteria used to determine "pass" or "fail" of a grid. MOTOROLA RESPONSE: Read and understood. Motorola agrees to the DAQ 3.5 voice quality definition as described in table 5.4.3.1.1. Motorola will meet with City officials evaluating the Audio Quality portion of the coverage acceptance test. From this meeting the City Officials involved will have a clear understanding of what is considered a 3.5 Voice Quality measurement. In those instances where test grids or test points are very near the radio tower site and/or the signal is of a very high level, the City reserves the right to waive all formalities and declare the certain mobile voice test points not be conducted but be included as a pass. In these instances the grid or test point will receive a Pass (P) and not receive a numerical value per the voice quality grading criteria. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 254 O MOTOROLA • SECTION 2 ❖ POINT BY POIWSPONSE TO THE RFP At the end of each test day the test logs shall be turned over to the City's representative after being signed by the successful contractor and City's representatives. MOTOROLA RESPONSE: Read and understood. The test log used for the portable test package will reside on the testing Engineer's laptop computer. A copy of the daily test log will be provided to the customer at the end of each day. 5.6 Radio Coverage Acceptance Upon presentation of all final data by the successful contractor, acceptance of the system shall be granted based upon documentation that all of the test have meet the criteria for acceptance. The final data shall include the following items: 1. Signed radio test logs from each day's testing including the Field and Base Team's logs 2. Data from the mobile radio signal measurement gathering from each day's testing 3. A spreadsheet indicating the pass/fail outcome for each of the tests on a per day basis. The spread sheet must include the data collected from in items 1, and 2: ♦ Portable Testing - Voice Tests ♦ Mobile Testing - Signal Tests MOTOROLA RESPONSE: Read and understood with the following clarification. Motorola interprets the "score of each day's testing shall be used to determine" to mean that the ratio of the total passed grids to total tested grids for each day will be averaged and used to determine whether the 95% reliability goal has been met. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary MOTOROLA 255 CITY OF FAYETTEVILL•RKANSAS • Motorola believes it is more statistically valid to determine whether the 95% reliability goal has been met based on a cumulative instead of aggregate scoring method for each of the categories noted. In this methodology, a ratio of total passed grids to total grids tested will be calculated and used to determine whether the 95% reliability goal has been met. 5. The mobile signal score of each day's testing shall be used to determine if the 95% reliability goal has been met. A summary spreadsheet shall be provided that provides this information. The successful contractor shall provide a signed acceptance letter to the City upon final review and agreement by the City with the data. Once signed by the City radio coverage acceptance will be completed. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 256 O MOTOROLA • SECTION 2 ❖ POINT BY PO RESPONSE TO TILE RFP SECTION 6 Warranty and Maintenance 6.1 Warranty A parts and labor warranty covering software, firmware and hardware shall be offered all items as noted in this RFP for the following: > For the Trunked System components and ancillary items > For the Communications Console System Labor includes time for both on site and depot work. For circuit boards sent in for depot repair, the average turnaround time for repair of the item shall be stated. The warranty period begins at the date of acceptance of the system by the user. A one- year warranty shall be provided. The cost of any such warranty shall be included in the pricing section of the proposal. The warranty service to be provided shall be described in detail as to the nature of the service and shall address, at the minimum the following items: > Warranty coverage - days per week > Warranty coverage - hours per day > Typical response time for critical (service effecting) problems or outages reported by the City. Measurement is from the point the call is placed by the City/answered by the service facility to the time the technician arrives on the scene and reports to the City. Note: The response time shall not exceed two hours. > Typical response time for non -critical problems reported by the City > The name and location and telephone number of the service facility that will be responding to the call for warranty service. MOTOROLA RESPONSE Clarification. Motorola provides the following warranties that are also in Section 9 of the CSA included with this proposal: Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary © MCMDROLA 257 CITY OF FAYETTEVILLLRKANSAS • WARRANTY A. WARRANTY PERIOD. Upon System Acceptance, the System Functionality representation described below is fulfilled. The Equipment and Motorola Software is warranted for a period of one (1) year after System Acceptance ("Warranty Period") in accordance with the applicable limited warranties shown below. In no event will the warranty period last longer than eighteen (18) months after the Equipment and Software is shipped from Motorola. Customer must notify Motorola in writing if Equipment or Motorola Software does not conform to these warranties any later than one month after the expiration of the Warranty Period. B. SYSTEM FUNCTIONALITY. Motorola represents that the Communications System will satisfy the functional requirements in Exhibit . Upon System Acceptance, this System Functionality representation is fulfilled. After System Acceptance, the Equipment Warranty set forth below, the Software Warranty set forth in the Software License Agreement, and the Enhanced System Support Plan described in Exhibit C will apply. Motorola will not be responsible for performance deficiencies of the System caused by ancillary equipment not furnished by Motorola attached to or used in connection with the System provided hereunder. Additionally, Motorola will not be responsible for System performance where the functionality is reduced for reasons beyond Motorola's control including but not limited to i) an earthquake, adverse atmospheric conditions or other natural causes; ii) the construction of a building that adversely affects the microwave path reliability or RF coverage; iii) the addition of additional frequencies at System sites that cause RF interference or intermodulation; iv) Customer changes to load usage and/or configuration outside the parameters specified in Exhibit B; v) any other act of parties who are beyond Motorola's control, including Customer or its employees, contractors, consultants or agents. C. EQUIPMENT WARRANTY. Motorola warrants the Equipment against material defects in material and workmanship under normal use and service during the Warranty Period. Unless otherwise specified in writing, the Warranty Period for non -Motorola manufactured Equipment will be as stated in this Section. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 258 a MOTOROLA • SECTION 2 ❖ POINT BY POIN�(ESPONSE TO THE RFP At no additional charge and at its option, Motorola will either repair the defective Equipment, replace it with the same or equivalent Equipment, or refund the purchase price of the defective Equipment, and such action on the part of Motorola will be the full extent of Motorola's liability hereunder. Repaired or replaced Equipment is warranted for the balance of the original applicable warranty period. All replaced parts of the Equipment shall become the property of Motorola. THIS WARRANTY DOES NOT APPLY TO a) Defects or damage resulting from use of the Equipment in other than its normal and customary manner. b) Defects or damage occurring from misuse, accident, water, or neglect. c) Defects or damage occurring from testing, operation, maintenance, installation, alteration, modification, or adjustment not provided by Motorola pursuant to this Communications System Agreement. d) Breakage or damage to antennas unless caused directly by defects in material or workmanship. e) Equipment that has been subjected to unauthorized Equipment modifications, disassembly or repairs (including the addition to the Equipment of non -Motorola supplied equipment if not authorized by Motorola) which adversely affect performance of the Equipment or interfere with Motorola's normal warranty inspection and testing of the Equipment to verify any warranty claim. f) Equipment which has had the serial number removed or made illegible. g) Batteries (because they carry their own separate limited warranty). h) Freight costs to the repair depot. i) Equipment which, due to illegal or unauthorized alteration of the software/firmware in the Equipment, does not function in accordance with Motorola's published specifications or with the FCC type acceptance labeling in effect for the Equipment at the time the Equipment was initially distributed from Motorola. j) Scratches or other cosmetic damage to Equipment surfaces that does not affect the operation of the Equipment. k) Software. Use or disclosure of this proposal is subject to. the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 259 CITY OF FAYETTEVILL•RKANSAS • I) Normal and customary wear and tear. D. MOTOROLA SOFTWARE WARRANTY. Motorola Software is warranted in accordance with the terms of the Software License Agreement attached as Exhibit A to the CSA which is included in this proposal. E. These express limited warranties as set forth in this Section are extended by Motorola to the original end user purchasing or leasing the System for commercial, industrial, or governmental use only, and is not assignable or transferable. These are the complete warranties for the Equipment and Software provided pursuant to this Agreement. F. THESE WARRANTIES ARE GIVEN IN LIEU OF ALL OTHER WARRANTIES. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL MOTOROLA BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE EQUIPMENT. IN NO EVENT WILL MOTOROLA BE LIABLE FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE EQUIPMENT, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW. 6.2 Maintenance and Repair Services 6.2.1 Repair Parts The manufacturer shall maintain a replacement parts department to furnish parts and services. Such parts shall include all electronic and mechanical components, circuit boards, control modules and standard cabinet modules used as part of the system. Parts support for repair and expansion shall be continued for a period of not less than seven (7) years from the date of acceptance of the system as being operational. MOTOROLA RESPONSE: Fully compliant with the following clarification. Motorola will have parts availability for five years on subscriber equipment and seven years on fixed infrastructure equipment. Parts availability will be based Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 260 O MOTOROLA • SECTION 2 ❖ POINT BY POISPONSE TO THE RFP from "last date of manufacture". It is also a goal of Motorola to allow for system expansion. Reasonable efforts will also be made for system expansion as follows: t• Additional Sites: 6 years o Additional Operator Positions (Consoles): 6 years 4 Additional Channels: 7 years • Additional Subscribers: 7 years • Additional Basic Function Subscribers: 12 years Parts and technical support of the QUANTRO shall continue for a period of Seven (7) years after the cancellation date. Normal parts support is provided through the Accessories and Aftermarket Division through its web site and the 1-800-422-4210 call center. They are open 7:00 AM to 7:00 PM, Monday through Friday, CST. It is impossible to stock all the parts for all systems. Parts are available on an "as available" basis and back orders are filled and shipped when received. Electronic repair parts shall be available for shipment on an expedited handling basis with twenty-four (24) hours, 365 days per year including weekends and holidays. A twenty-four hour hotline telephone number for the handling of such orders shall be available. In addition, the location(s) and telephone number(s) of the nearest approved parts replacement, and board repair/return facilities shall be stated. MOTOROLA RESPONSE: Fully compliant with clarification. Motorola System Support Center (SSC) provides Loaner Board Exchange in response to major system failure for vital system components. Motorola System Support Center's Loaner Board Exchange program is subject to hardware availability. An Emergency Repair Parts Order can be placed through SSC when required. A return authorization number will be used by Smith Two -Way Radio, Inc. for tracking any boards returned for repair and for tracking any loaner or exchange parts sent from the SSC. The telephone number to the Motorola SSC is (800) 323-9949. The Motorola SSC is located at 1311 E. Algonquin Road, Schaumburg, IL, 60196. The SSC provides support twenty-four hours, 365 days per year. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary ® MOTOROLA 261 CITY OF FAYETTEVILLE&KANSAS • 6.2.2 Factory Technical Support The manufacturer shall offer engineering and technical support to the user and/or its service agency to help resolve any operational or service problems that may occur. The manufacturer shall provide a 24 -hour hotline telephone number for technical support. The bidder shall certify that this support will be available to the end user of the system and/or its chosen servicing agency and denote what costs, if any, are associated with this service. MOTOROLA RESPONSE: Fully compliant. TECHNICAL CONSULTING The Technical Support Group provides a technical telephone help desk composed of trained and experienced system technicians. These individuals have immediate access to site service histories and the City of Fayetteville's system documentation. This means that they can provide technical assistance and coordinate additional resources to answer most questions regarding the City of Fayetteville's communication system. This support is provided by the System Support Center at 1-800-323-9949 in Schaumburg, IL and is available to either the customer or it's service provider. Technical Consulting is included with Motorola's Enhanced System Support warranty at no cost for one year from system acceptance. This service and the associated cost is identified as part of the Maintenance contract quotation after warranty expiration. 6.2.3 Programming Support Services If applicable, the manufacturer shall offer on-line programming services via modem to the user and/or its service agency to allow upgrades or changes to the system following installation. The manufacturer shall provide the costs, if any, of such services. MOTOROLA RESPONSE: Motorola takes exception. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 262 O MOTOROLA • SECTION 2 ❖ POINT BY POSPONSE TO THE RFP Motorola does not offer on-line programming services via modem to the user and/or its service agency to allow upgrades or changes to the system. 6.2.4 Maintenance Contract A complete service maintenance contract currently provided to the City shall be offerer be in effect after the date of termination of firmware, equipment and labor warranty acceptance, the system will be covered by noted in paragraph 6.1. under terms and conditions as 1. The maintenance contract shall the one year extended software, services. Starting the day of the parts and labor warranty as The Vendor shall state the name, location and the number of years the selected maintenance/service facility has been in business. The Vendor shall demonstrate to the satisfaction of the City that the maintenance and service facility has the capabilities to successful maintain and repair the equipment and/or system as described in this RFP. As part of this demonstration, the level of competency of the technicians servicing the equipment and or systems shall be provided by listing their experience and training. Documentation of any training shall include certificates and/or diplomas granted by a recognized training facility. The City of Fayetteville shall be the sole judge of what meets the best interest of the City as it relates to providing continuous and dependable service and maintenance from the provider. If depot services are offered as part of the maintenance contract, the mechanics of the operations must be described in full giving the location of the depot, the hours of operation and the time table for repair of the items that may require depot servicing. The timetable must include the time for repair once the item reaches the receiving dock of the depot to the time it is received by the City. The cost of a maintenance contract for a one year period subject to renewal for four consecutive years. Contract shall terminate without further obligation on the part of the city at the close of the fiscal year and at the close of each succeeding fiscal year. However, with approval of funding by the City Council this contract will automatically renew at the beginning of the fiscal year until the end of the contract period. The terms and conditions of the maintenance program being offered shall be included in the response along with sample documentation relating to the maintenance program. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary © MOTOROLA 263 CITY OF FAYETTEVILLE•KANSAS • MOTOROLA RESPONSE: Read and understood. The process we will be using throughout the warranty period and during the maintenance contract revolves around the use of the System Support Center. The SSC is a 24x7 operation that provides Motorola customers with a contact person who will take the situation information from the customer and start a computerized process with built-in timers to insure no issue remains unresolved. The City will call the 800 number and open a case number. If local service is required, technicians will be dispatched and tracked until the repair case is closed to the City's satisfaction. Motorola System Support Center is located at 1311 East Algonquin Road, Schaumburg, Illinois 60196. The SSC board repair department is currently measured on a five-day turn - time for all Motorola manufactured equipment. Historically, they have achieved a 40% compliance rate on Motorola manufactured equipment. Third Party equipment and OEM are repaired through various vendor repair depots and each carries their own turn -time standard. Currently, the average repair cycle - time on OEM and Third Party equipment is 27 days. Motorola is involved with a task force of our vendors that is addressing how to lower the cycle time repair average. Smith Two -Way Radio Inc., 520 North College Ave., Fayetteville, AR 72701 is the approved local servicing entity for Motorola in the Fayetteville area. Smith Two -Way Radio Inc.has been in the radio repair business since 1929. They service their own SMARTNET system in the Fayetteville area. Smith Two -Way Radio Inc., currently has two SMARTNET certified technicians on staff. Two technicians are currently awaiting an enrollment opening at the Motorola University Training facility for certification. Jack McGraw SMARTNET Trunking 10/87 Mark Reese SMARTNET Trunking 10/87 The Maintenance contract will be renewed each year as requested by the City with a 2.5% increase every year to adjust for market conditions for a period of four years and will cover the infrastructure and subscriber equipment. Any equipment adjustments needed to the maintenance agreement, will be made after a 30 -day written request from the City: Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA • SECTION 2 ❖ POINT BY POISSPONSE TO TILE RFP Motorola has included a copy of its Service Agreement and a description of its Enhanced System Services which are Exhibits to the Communications System Agreement included with this proposal. These are provided for your review. 6.2.5 Software Maintenance Program Any software maintenance program (SMP) or software subscription program (SSP) offered by the proposer shall be clearly explained in the response to the RFP including all terms and conditions. The cost of such a program shall be shown but not included as part of the system price. MOTOROLA RESPONSE: Read and understood. Motorola has included a copy of its Software Subscription Agreement which is an Exhibit to the Communications System Agreement included with this proposal. This is provided for your review. Pricing for this service will be included in the Maintenance quotation. Use or disclosure of this proposal is subject to the restricrions.on the title page. Motorola Confidential Proprietary OMOTOROLA 265 CITY OF FAYETTEVILLF•KANSAS SECTION 7 Pricing Proposal 7.1 Instructions Proposer shall provide detailed equipment lists with itemized pricing for all components and services. Freight charges, if any, must be included in the price being offered. MOTOROLA RESPONSE: Read and understood. 7.2 Spare Parts Listing As a separate attachment, the proposer shall provide a recommended spare parts list for the equipment noted below, with pricing, as part of the response. > Trunked repeater stations > Trunked central controller > Communication console system MOTOROLA RESPONSE: Read and understood. 7.3 Terms The total contract price, including equipment and services as well as freight will paid to the successful vendor by the City in the manner noted below. (Refer to Section 2 of the REP) > 10% of the contract value upon contract signing > 50% of the contract value upon delivery of the equipment > 20% of the contract value upon installation of the equipment > 20% of the contract value upon acceptance by the City of the system MOTOROLA RESPONSE: Motorola takes exception. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 266 OMOTOROLA • SECTION 2 ❖ POINT BY POI•ZESPONSE TO THE RFP Motorola takes exception to the structuring of the payment terms as they do not coincide with the cost outlays to be made by Motorola during project implementation and therefore create substantial carrying costs. Motorola incurs costs and expenses throughout the life of the project, but very substantial costs are incurred upon manufacture and shipment of equipment and at various other points in time. Motorola believes that the payment milestones should generally correspond to these points in time so that the company does not incur significant financing costs. Accordingly, Motorola proposes the following payment terms that will approximately correspond to the percentage of the costs and expenses that have been incurred at the stated milestones during the implementation of the project: 4 15% of the contract value upon contract signing • 55% of the contract value upon delivery of the equipment 0 10% of the contract value upon installation of the equipment 4 10% of the contract value upon completion of the Acceptance Test Plan 0 10% of the contract value upon acceptance by the City of the system 7.4 Additional Requirements The services being offered must be consistent with and follow the tasks listed in the Gantt Chart as requested in this RFP. Each major task shall be detailed as to time required to complete the task. MOTOROLA RESPONSE: Read and understood. The City of Fayetteville reserves the right to select items, which may or may not be specifically listed, and increase and/or decrease quantities in order to reach a total contract price. The sum total of the items selected will become the fmal contract price of the system offered by the proposer. MOTOROLA RESPONSE: Read and understood. Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary OMOTOROLA 267 CITY OF FAYETTEVILLE•KANSAS The City reserves the right to negotiate any and all pricing and ask for resubmission of a pricing proposal. MOTOROLA RESPONSE: Read and understood. The City reserves the right to reject any or all proposals. MOTOROLA RESPONSE: Read and understood. All pricing offered shall remain valid for one hundred twenty (120) days from the opening of the proposal by the City of Fayetteville, Arkansas. MOTOROLA RESPONSE: Read and understood. Signed by: Title: Date: Use or disclosure of this proposal is subject to the restrictions on the title page. Motorola Confidential Proprietary 268 O MOTOROLA FAYETTEVILtE THE CITY OF FAYETTEVILLE, ARKANSAS DEPARTMENTAL CORRESPONDENCE TO: Mayor Dan Coody and Members of the City Council FROM: Rick Hoyt, ssistant Chief of Police DATE: February 28, 2001 SUBJECT: Radio System Upgrade - Phase I • As you know, we have been working on a radio replacement project for over a year now. After many months of research and consultation we are now ready to make specific recommendations. We are recommending the City approve the attached contract from Motorola Inc. in the amount of $ 1,769,013.54. The total cost of this project is $ 1,857,013.54. A budget adjustment is also included with this request in the amount of $ 312,500 to cover the additional cost. This contract reflects the recommendations made by RCC Consultants, City Staff and Project Director, Kathy Stocker. The major benefits we expect are improvement in the system performance and geographical coverage, increased reliability by having a redundant site, maintainability, less busy signals, and room for future growth. The system performance enhancements include moving the radio tower site from Mt. Robinson to Mt. Sequoyah, thereby giving the city 95% radio coverage within our city limits for both mobile and portable radios. (Our current system was only rated at 90% coverage for mobiles only.) By upgrading and relocating the current system the city should be assured of reliable two-way radio communication for the next 5 - 7 years. We are also increasing our repeaters by two to a total of seven so less system busy signals should be experienced. Three different tiers of radios are being proposed in this contract. This offers Local Government a less expensive but quality radio for their use. The Fire Department will use the same tier radio that is currently in use by Public Safety. These radios will have an added enhancement allowing the Fire Department units to update their status directly to the Dispatch Center. This addition would take place during Phase II of this project. The Police Department will be installing analog/digital radios that can be upgraded to include encryption ability during Phase II. This radio system upgrade allows the city to re -use the Mt. Robinson Site as a back-up to the main system, and 140 mobiles and portables will be upgraded for use on the new system. Re -using this equipment saves the project approximately $300,000. The CDC (Central Dispatch Center) will also be updated during this upgrade to a newer computer based format and a direct connection from CDC equipment to the tower site will be achieved. This radio project was a combined effort of representatives from all City Departments. This initial project solves most immediate radio concerns and needs. Phase II of this project will address any remaining issues such as encryption for some of the police radios, fire department unit -status devices and any remaining coverage problems. l STAFF REVIEW FORM i X AGENDA REQUEST X CONTRACT REVIEW GRANT REVIEW For the Fayetteville City Council meeting of March 20, 2001 FROM: Richard L. Watson Police Police Name Division Department ACTION REQUIRED: Award contract to Motorola Inc in the amount of $1,769,013.54 to upgrade and enhance the 800 MHz Radio system, construct a radio building at tower site in the amount of $48,000, project contingency of $40,000 and approval of budget adjustment to complete Phase I. Purchase of a Generator will follow. COST TO CITY: $1,857,013.54 $1,791,000 Radio System Replacement Cost of this Request 4470-9470-5801.00 Account Number 99019 Category/Project Budget $ 221,395 Funds Used To Date $1,569,605 Category/Project Name Capital Improvements Program Name Sales Tax Capital Improvements Fund Project Number Remaining Balance Fund BUDGET REVIEW: X Budgeted Item X Budget Adjustment Attached Budget Manager Administrative Services Director CONTRACT/GRANT/LEASE REVIEW: GRANTING AGENCY: Acco ntingManager Date Internal A itor Date City ttorne Date ADA Coordinator Date 3-6-0% Purchasing Officer Date STAFF RECOMMENDATION: Authorized Mayor and City Clerk to enter into contact with Motorola Inc for upgrade of radio system, expenditures for in house construction of radio building, approval of $40,000 project contingency and a budget adjustment in the amount of $312,500. Cross Reference New Item: Yes No Prev Ord/Res #- Orig Contract Date: THE CITY OF FAYETTEVILLE, ARKANSAS DEPARTMENTAL CORRESPONDEN To: Kathy Stocker, Police From: Heather Woodruff, City Clerk Date: April 3, 2001 Attached is a copy of the resolution awarding a contract with Motorola. One original has been given to Motorola. The original will be microfilmed and filed with the City Clerk. Your purchase requisition has been forwarded to Purchasing. I cc: Nancy Smith, Internal Audit Steve Davis, Budget and Research