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HomeMy WebLinkAbout118-85 RESOLUTIONRESOLUTION NO. 118-85 A RESOLUTION AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE A CONTRACT WITH LAWRENCE -LEITER & CO. FOR EMPLOYEE SUPERVISORY TRAINING. BE IT RESOLVED BY THE BOARD OF DIRECTORS OF 1HE QTY OF FAYETTEVILLE, ARKANSAS: That the Mayor and City Clerk are hereby authorized and directed to execute a contract with Lawrence -Leiter & Co. for employee supervisory training at a total contract cost of $23,200. A copy of the contract authorized for execution hereby is attached hereto marked Exhibit "A".and made a part hereof. PASSED AND APPROVED this 5th day of November i1 d • , 1985. 4 AGREEMENT This ACd2E MENF executed this j! day of MICROFILMED 1985, by and between the City of Fayetteville, Arkansas, hereinafter called the "City", and Lawrence -Leiter and Company, hereinafter called the "Consultant". WHEREAS, the City has solicited proposals from management consultants to provide supervisor training for City employees; and WHEREAS, the Consultant has submitted a proposal for supervisor training; and WHEREAS, the City has accepted the proposal of the Consultant. NOW, THEREFORE, the City and the Consultant hereby mutually agree as follows: 1.' The Consultant shall provide supervisor training to City employees in accordance with the proposal attached hereto marked Exhibit "A" and made a part hereof. 2. For services rendered by the Consultant under this Agreement, the City shall pay the Consultant a lump sum fee of Twenty Thousand Dollars ($20,000.00). Said fee shall be paid upon completion by Consultant of all obligations under this Agreement. The City shall reimburse the Consultant for out-of-pocket expenses incurred by Consultant in performing this agreement up to a maximum of Four Thousand Dollars ($4,000.00). IN WITNESS WHEREOF, the parties have executed this agreement on the date first above written. ATTEST BY: i - Clerk ATTEST BY: Title: CITY FA Mayor FxteiY LAWRENCE -LEITER AND COMPANY By: Snell v ad -La - Title: V,a.a. tf t m.r�'-w" jv:68818 LAWRENCE -LEITER AND COMPANY MANAGEMENT CONSULTANTS 427 West Twelfth Street Kansas City, Missouri 64105 (816,474-8340 PROPOSAL FOR SUPERVISOR TRAINING CITY OF FAYETTEVILLE FAYETTEVILLE, ARKANSAS U 2-(2)18.08 • • mos I. BACKGROUND The City of Fayetteville is interested in retaining a professional firm qualified to meet their specified requirements for supervisory training, which would include approximately 35-40 supervisors and department heads. II. OBJECTIVES A Give individual supervisors and managers specific improvement guidelines in management skills and methods. Improve communications at all levels of city government and pro- vide improved channels for communications between "inside" and "outside" departments -- also within similar operational depart- ments within the system, e.g., accounting, customer service, data processing, maintenance, etc. Design follow-up responsibilities within the organization that •will assure both application and bottom-line results from the development programs. D. Tailor all program information and materials to fit the activi- ties, personnel and basic environment of the City of Fayetteville. In other words, the project should be viewed as a consulting pro- ject as well as a series of workshops. III. WORK PLAN General - Lawrence -Leiter and Company believes that little is accom- plished in the small group setting without workshop member participa- tion. Our participant materials are designed with this goal in mind. Another concept is that, as groups are divided, close attention should be given to making sure that each of the two groups have representatives from as many functions as possible. This action creates the benefit of better understanding between work units, which in time, usually leads to improved productivity because many new com- munication channels have been opened. Lawrence -Leiter and Company will respond to each subject area of development requested in the order they are presented in the Request for Proposal. As requested, utilizing the enclosed format for performance evalua- tion, Lawrence -Leiter and Company will develop a detailed guide, taking the appraisal format piece by piece, and use this guideline as an effective method to train supervisors/managers in the basics of performance evaluation using your specific format as our guide. -1- • 11 • i 18.10 I. EMPLOYEE PERFORMANCE EVALUATION The specific work plan for the "Employee Performance Evaluation" (I) would include first being certain that we understood the goals to be accomplished with this particular format -- second, making the format into specific pieces for what amounts to the development of a program learning guide for use after the workshops are completed. The work- shops would include role plays and the opportunity to observe a prop- erly conducted interview. As is in your request, a number of devices are suggested to assure uniformity and objectivity. Without objec- tivity and uniformity, you have a plan that is not likely to succeed. Lawrence -Leiter and Company estimates that three on-site working days would be required to develop the tailored handout. Once the tailored handout is developed and approved by the City of Fayetteville, two 4 -hour workshops will be conducted to assure that performance evalu- ation be viewed positively by both appraiser and appraisee Lawrence - Leiter and Company recognizes that uniformity is quite important but would also add that the real purpose of the performance appraisal/ evaluation is to achieve a quality interview that achieves positive results. This will be our approach to "employee performance evalua- tions." We concur with the City of Fayetteville's decision to cover employee performance evaluation first. This phase of the work plan will be personally conducted by Ronald V. Raine, a Vice President and Director of the firm. Mr. Raine has had extensive experience in the design and implementation of appraisal and development programs over the last four years and is best known for his ability to relate to first -level supervisors. Mr. Raine's biographical information is enclosed. II. Motivation/III. Supervisory Role Lawrence -Leiter and Company would combine Motivation (II) and Super- visory Role (III) into one 8 -hour workshop, introducing the super- visory role within the concepts of motivation. Our philosophy re- garding motivation is that supervisors don't motivate people -- people motivate themselves. The supervisor's role is to create the atmosphere where people can motivate themselves. If selected, we will develop a detailed outline covering each of the statements in items II and III of the Request for Proposal. This workshop would require at least one day of development time to assure the partici- pant's handout is on target for this workshop. This particular work- shop would be conducted by Mr. Raine. IV. COMMUNICATIONS/VII. DECISION MAKING & PROBLEM SOLVING For the next session, Lawrence -Leiter and Company would propose combining "Communications" (IV), and "Decision Making and Problem Solving" (VII) for a one -day, small group, highly interactive work- shop. Lawrence -Leiter and Company would suggest Mr. Coerver for this workshop. -2- • V. FINANCES For Finances (V), Lawrence -Leiter and Company would need to review your financial statements to assure understanding so we could relate actual financial reports to the supervisor in a way that he/she better understands the need for timely and accurate paper work in addition to gaining new knowledge regarding the City of Fayetteville's financial accounting function. The presentation will be made by Bruce Culley, a long-time associate of Lawrence -Leiter and Company. His biographical information is also enclosed. • VI. TIME MANAGEMENT/VIII ASSERTIVE MANAGEMENT • For the next workshop, Lawrence -Leiter and Company would combine "Time Management" (VI) and "Assertive Management" (VIII). A one -day, on-site review would be required in order to properly taylor effec- tive materials for this one -day workshop. This workshop would be conducted by James Morrison. IX. SUPERVISOR & PERSONNEL "Supervisor and Personnel" (IX) would be conducted by Ronald V. Raine. It is envisioned this would be a one -day program that will contain the latest legal stance within the areas of hiring and firing with the appropriate dos and don'ts that are so important to mini- mizing the threat of legal action, with its attendant embarrassment and expense. STRESS MANAGEMENT "Stress Management" (X) would be developed and conducted by Mr. Coerver. At present, this is envisioned to be a 1 -day program, done "back-to-back." Since Mr. Coerver will have already visited Fayetteville for another presentation, a development budget will not be required. Biographical information is enclosed for each consultant mentioned. Mr. Tom Lawrence's biographical sketch is also included as an alter- nate presenter for each workshop mentioned, excepting V. Finance. IV. TIME, STAFF AND BUDGET 18.11 Lawrence -Leiter and Company would pledge to keep pace with The City of Fayetteville management. Assuming seven separate workshops, spaced one week apart, we would estimate 60-90 days after start-up. In general, our experience indicates that smeller groups are the most effective and groups, from a practical manner, have to be divided to assure adequate work coverage Lawrence -Leiter and Company would estimate that "Employee Performance Evaluation" (I) would be more lengthy because of the specific tailoring required to put together a participant handout that provides instructions on an on-going basis. For this phase, Lawrence -Leiter and Company estimates three work days to develop the tailored handout and then one -day workshops for each participant, estimating two presentations "back-to-back." • • • Mr. Raine will be the project manager, assisted by staff members mentioned in the work plan plus other Lawrence -Leiter and Company consultants, if appropriate. For "Motivation" (II) and "Supervisory Role" (III), one development day and, again, two one -day presentations "back-to-back." For Communication (IV) and Problem Solving (VII). will be a 1 -day workshop, again presented on consecutive days. - For Finances (V) -- a 1 -day workshop that will require one day of development. For Time Management (VI) and Decision Making and Problem Solving (VII) -- One day workshops requiring one day for development. For Supervision and Personnel (IX) - A one -day program, no require- ment for a development budget. For Stress Management (X) - A 1 -day session with no requirement for development time. FEE The "guaranteed maximum" for professional services is $20,000. Estimated expenses for travel, per diem, long-distance telephone, graphics or other expenses directly related to this project is $3,200 to $4,000. Total expenses are estimated to be $3,200. 7-8 Round trips to Fayetteville: $200 per trip x 8 Trips = 20 nights @ $35 for hotel 20 days meals @ $25 Telephone Graphics TOTAL OUT-OF-POCKET $1,600 _ '700 = 600 200 100 3,200 • • • 18.12 After all workshops are completed, Lawrence -Leiter and Company will submit an overview summary of all sessions, including appropriate recommendations. This written report is a part of the professional fee charged...again, we view this assignment as much a consulting assignment as a management development assignment. V. RON RHINE MANAGEMENT TRAINING ASSIGNMENTS 1983-1985 CLIENT Ferrell Co., Inc. Kansas, Arkansas Missouri Power Wholesalers SUBJECT Design 6 Introduce Performance Appraisal How to Plan for the - 4/11/85 Future DATE PRESENTER 4/85 - 7/85 Ronald Raine -4- Ronald Raine • • • • CLIENT Kansas City Star Home Parenteral Services Kansas City Chamber of Commerce Arkansas Electric Co -Op, Inc. Assn, of Manage- ment Consultants City of Springfield Associated Electric National Truck Leasing SUBJECT "Supervisory Effec- tiveness" (Covered most subjects re- quested by City of Fayetteville.) Design & Introduce Appraisal & Develop- ment Plan Hiring & Firing DATE 2/85-3/85 1/85 Problem Solving 5/84 at all levels of the Co-op. Future Planning & 4/8/84 Stress Management "Key People Develop- 3/84 ment" - Problem Solving between Departments and Divisions. Extensive Leadership/ Management Development Training Workshop "Hiring & Firing" 9/83 - 1/84 3/83 VI. FIRM MANAGEMENT TRAINING ASSIGNMENTS 1981-1985 18.13 PRESENTER Ronald Raine Ronald Raine Ronald Raine Ronald Raine Ronald Raine Ronald Raine Ronald Raine Ronald Raine What follows is a representative sampling of total firm clients for which management/supervisory development was the assignment. We have listed 37, the total number of assignments was 307 from 1981 to present....it does not include other training not classified as man- agement development. I have underlined the assignments for city government. -5- • AT&T Technologies American Agricultural Editors American Society for Personnel Arkansas Electric Cooperative Association of Girl Scouts Blue Valley School District Business Men's Assurance City of Kansas City, Missouri City Utilities of Springfield Credit Union Executives Gates Lear Jet 'Hallmark Cards, Inc. Kansas Chamber of Commerce Lee County Electric Nat'l Pork Producers Council National School Boards Assoc. Quality Chekd Dairy Products South Carolina Assoc. of CPAs VII. GENERAL CONDITIONS Alabama Universtiy - Birmingham American Public Power Association American Chamber of Commerce Arthur Anderson & Company Birmingham Public Schools Building Service Contractors Case Western Reserve University City of Overland Park, Kansas Colorado University First Continental Bank Georgia Army National Guard RAMO Electric Co -Op Kansas City, KS Area Chamber Mobay Chemical Nat'l Rural Electric Co -Op Assoc. National Telephone Co -Op S. C. Johnson & Son Southern Methodist University Specific recommendations will be presented or reported based on our best business judgment. These will be supported by data accumulated in the course of the study to assist client management in decision- making and implementation. Billings will be submitted monthly for all work completed to date on the engagement. It is understood thatthis engagement may be terminated by the City of Fayetteville, Arkansas, at any time by notifying us, in writing, of such decision and paying all fees and charges incurred to date on the engagement. All information obtained during the engagement regarding your City will be considered as confidential. * * 18.14 We appreciate the opportunity to propose our service to the City of Fayetteville, Arkansas and look forward to working with you on this project. Respectfully submitted, LAWRENCE -LEITER AND COMPANY By Ronald V. Raine, CMC Vice President • RESOLUTION NO. 118-85 A RESOLUTION AUTHORIZING THE MAYOR AND CITY CLERK N N E D TO EXECUTE A CONTRACT WITH LAWRENCE -LEITER & CO. FOR EMPLOYEE SUPERVISORY TRAINING. BE IT RESOLVED BY TBE BOARD OF DIRECTORS OF THE CITY OF FAYEFIEVILLE, ARKANSAS: That the Mayor and City Clerk are hereby authorized and directed to execute a contract with Lawrence -Leiter & Co. for employee supervisory training at a total contract cost of $23,200. A copy of the contract authorized for execution hereby is attached hereto marked Exhibit "A" and made a part hereof. PASSED AND APPROVED this 5th day of November , ir 'Cl r$! �t .'* , 1985. r MICROFILMED AGREEMENT This AGREEMENT executed this ,j day of 29'1AMQ-11WL-- 1985, by and between the City of Fayetteville, Arkansas, hereinafter called the "City", and Lawrence -Leiter and Company, hereinafter called the "Consultant". WHEREAS, the City has solicited proposals from management consultants to provide supervisor training for City employees; and WHEREAS, the Consultant has submitted a proposal for supervisor training; and WHEREAS, the City has accepted the proposal of the Consultant. NOW, THEREFORE, the City and the Consultant hereby mutually agree as follows: 1. The Consultant shall provide supervisor training to City employees in accordance with the proposal attached hereto marked Exhibit "A" and made a part hereof. 2. For services rendered by the Consultant under this Agreement, the City shall pay the Consultant a lump sum fee of Twenty Thousand Dollars ($20,000.00). Said fee shall be paid upon completion by Consultant of all obligations under this Agreement. The City shall reimburse the Consultant for out-of-pocket expenses incurred by Consultant in performing this agreement up to a maximum of Four Thousand Dollars ($4,000.00). IN WITNESS WHEREOF, the parties have executed this agreement on the date first above written. ATTEST By: ATTEST Title: CITY FA ,. AS By: i % S Mayor LAWRENCE-LEITERR AND COMPANY By: £,,tA` v ac -c -r6+ Title* I/74 -1,c •L • jv:6881H WKS LAWRENCE -LEITER AND COMPANY MANAGEMENT CONSULTANTS 427 West Twelfth Street Kansas City, Missouri 64105 (816) 474-8340 • PROPOSAL FOR SUPERVISOR TRAINING CITY OF FAYETTEVILLE FAYETTEVILLE, ARKANSAS JULY, 1985 0 Z�� u 1e.0e • • • • mos I. BACKGROUND The City of Fayetteville is interested in retaining a professional firm qualified to meet their specified requirements for supervisory training, which would include approximately 35-40 supervisors and department heads. II. OBJECTIVES A Give individual supervisors and managers specific improvement guidelines in management skills and methods. B. Improve communications at all levels of city government and pro- vide improved channels for communications between "inside" and "outside" departments -- also within similar operational depart- ments within the system, e.g., accounting, customer service, data processing, maintenance, etc. C. Design follow-up responsibilities within the organization that will assure both application and bottom-line results from the development programs. D. Tailor all program information and materials to fit the activi- ties, personnel and basic environment of the City of Fayetteville. In other words, the project should be viewed as a consulting pro- ject as well as a series of workshops. III. WORK PLAN General - Lawrence -Leiter and Company believes that little is accom- plished in the small group setting without workshop member participa- tion. Our participant materials are designed with this goal in mind. Another concept is that, as groups are divided, close attention should be given to making sure that each of the two groups have representatives from as many functions as possible. This action creates the benefit of better understanding between work units, which in time, usually leads to improved productivity because many new com- munication channels have been opened. Lawrence -Leiter and Company will respond to each subject area of development requested in the order they are presented in the Request for Proposal. As requested, utilizing the enclosed format for performance evalua- tion, Lawrence -Leiter and Company will develop a detailed guide, taking the appraisal format piece by piece, and use this guideline as an effective method to train supervisors/managers in the basics of performance evaluation using your specific format as our guide. -1- • • 18.10 I. EMPLOYEE PERFORMANCE EVALUATION The specific work plan for the "Employee Performance Evaluation" (I) would include first being certain that we understood the goals to be accomplished with this particular format -- second, making the format into specific pieces for what amounts to the development of a program learning guide for use after the workshops are completed. The work- shops would include role plays and the opportunity to observe a prop- erly conducted interview. As is in your request, a number of devices are suggested to assure uniformity and objectivity. Without objec- tivity and uniformity, you have a plan that is not likely to succeed. Lawrence -Leiter and Company estimates that three on-site working days would be required to develop the tailored handout. Once the tailored handout is developed and approved by the City of Fayetteville, two 4 -hour workshops will be conducted to assure that performance evalu- ation be viewed positively by both appraiser and appraisee Lawrence - Leiter and Company recognizes that uniformity is quite important but would also add that the real purpose of the performance appraisal/ evaluation is to achieve a quality interview that achieves positive results. This will be our approach to "employee performance evalua- tions." We concur with the City of Fayetteville's decision to cover employee performance evaluation first. This phase of the work plan will be personally conducted by Ronald V. Raine, a Vice President and Director of the firm. Mr. Raine has had extensive experience in the design and implementation of appraisal and development programs over the last four years and is best known for his ability to relate to first -level supervisors. Mr. Raine's biographical information is enclosed. II. Motivation/III. Supervisory Role Lawrence -Leiter and Company would combine Motivation (II) and Super- visory Role (III) into one 8 -hour workshop, introducing the super- visory role within the concepts of motivation. Our philosophy re- garding motivation is that supervisors don't motivate people -- people motivate themselves. The supervisor's role is to create the atmosphere where people can motivate themselves. If selected, we will develop a detailed outline covering each of the statements in items II and III of the Request for Proposal. This workshop would require at least one day of development time to assure the partici- pant's handout is on target for this workshop. This particular work- shop would be conducted by Mr. Raine. TV. COMMUNICATIONS/VII. DECISION MAKING S PROBLEM SOLVING For the next session, Lawrence -Leiter and Company would propose combining "Communications" (IV), and "Decision Making and Problem Solving" (VII) for a one -day, small group, highly interactive work- shop. Lawrence -Leiter and Company would suggest Mr. Coerver for this workshop. -2- • • • V. FINANCES For Finances (V), Lawrence -Leiter and Company would need to review your financial statements to assure understanding so we could relate actual financial reports to the supervisor in a way that he/she better understands the need for timely and accurate paper work in addition to gaining new knowledge regarding the City of Fayetteville's financial accounting function. The presentation will be made by Bruce Culley, a long-time associate of Lawrence -Leiter and Company. His biographical information is also enclosed. VI. TIME MANAGEMENT/VIII ASSERTIVE MANAGEMENT For the next workshop, Lawrence -Leiter and Company would combine "Time Management" (VI) and "Assertive Management" (VIII). A one -day, on-site review would be required in order to properly taylor effec- tive materials for this one -day workshop. This workshop would be conducted by James Morrison. IX. SUPERVISOR & PERSONNEL "Supervisor and Personnel" (IX) would be conducted by Ronald V. Raine. It is envisioned this would be a one -day program that will contain the latest legal stance within the areas of hiring and firing with the appropriate dos and don'ts that are so important to mini- mizing the threat of legal action, with its attendant embarrassment and expense. X. STRESS MANAGEMENT "Stress Management" (X) would be developed and conducted by Mr. Coerver. At present, this is envisioned to be a 1 -day program, done "back-to-back." Since Mr. Coerver will have already visited Fayetteville for another presentation, a development budget will not be required. Biographical information is enclosed for each consultant mentioned. Mr. Tom Lawrence's biographical sketch is also included as an alter- nate presenter for each workshop mentioned, excepting V. Finance. IV. TIME, STAFF AND BUDGET Lawrence -Leiter and Company would pledge to keep pace with The City of Fayetteville management. Assuming seven separate workshops, spaced one week apart, we would estimate 60-90 days after start-up. In general, our experience indicates that s'm�a ler groups are the most effective and groups, from a practical manner, have to be divided to assure adequate work coverage. Lawrence -Leiter and Company would estimate that "Employee Performance Evaluation" (I) would be more lengthy because of the specific tailoring required to put together a participant handout that provides instructions on an on-going basis. For this phase, Lawrence -Leiter and Company estimates three work days to develop the tailored handout and then one -day workshops for each participant, estimating two presentations "back-to-back." r 18.11 • • • • Mr• Raine will be the project manager, assisted by staff members mentioned in the work plan plus other Lawrence -Leiter and Company consultants, if appropriate. For "Motivation" (II) and "Supervisory Role" (III), one development day and, again, two one -day presentations "back-to-back." For Communication (IV) and Problem Solving (VII) will be a 1 -day workshop, again presented on consecutive days. For Finances (V) -- a 1 -day workshop that will require one day of development. For Time Mana•ement VI) and Decision Makin and Problem Solvin (VII) -- One day workshops requiring one day for development. For Supervision and Personnel (IX) - A one -day program, no require- ment for a development budget. For Stress Management (X) - A 1 -day session with no requirement for development time. FEE The "guaranteed maximum" for professional services is $20,000. Estimated expenses for travel, per diem, long-distance telephone, graphics or other expenses directly related to this project is $3,200 to $4,000. Total expenses are estimated to be $3,200. 7-8 Round trips to Fayetteville: $200 per trip x 8 Trips = $1,600 20 nights @ $35 for hotel = 700 20 days meals @ $25 = 600 Telephone 200 Graphics 100 TOTAL OUT-OF-POCKET 3,200 • After all workshops are completed, Lawrence -Leiter and Company will submit an overview summary of all sessions, including appropriate recommendations. This written report is a part of the professional fee charged...again, we view this assignment as much a consulting assignment as a management development assignment. V. RON RAINE MANAGEMENT TRAINING ASSIGNMENTS 1983-1985 CLIENT SUBJECT DATE Ferrell Co., Inc. Design & Introduce 4/85 - 7/85 Ronald Raine Performance Appraisal PRESENTER Kansas, Arkansas Missouri Power Wholesalers How to Plan for the Future -4- 4/11/85 Ronald Raine • PI • • CLIENT Kansas City Star Home Parenteral Services Kansas City Chamber of Commerce Arkansas Electric Co -Op, Inc. Assn. of Manage- ment Consultants City of Springfield SUBJECT DATE PRESENTER "Supervisory Effec- 2/85-3/85 tiveness° (Covered most subjects re- quested by City of Fayetteville.) Design & Introduce 1/85 Appraisal & Develop- ment Plan Hiring & Firing 1/85 Problem Solving at all levels of the Co-op. Future Planning & Stress Management 5/84 4/8/84 Ronald Raine Ronald Raine Ronald Raine Ronald Raine Ronald Raine "Key People Develop- 3/84 Ronald Raine ment" - Problem Solving between Departments and Divisions. Associated Electric Extensive Leadership/ 9/83 - 1/84 Ronald Raine Management Development Training Workshop National Truck "Hiring & Firing" 3/83 Ronald Raine Leasing VI. FIRM MANAGEMENT TRAINING ASSIGNMENTS 1981-1985 What follows is a representative sampling of total firm clients for which management/supervisory development was the assignment. We have listed 37, the total number of assignments was 307 from 1981 to present....it does not include other training not classified as man- agement development. I have underlined the assignments for city government. -5- • 4, • • • • 10.14 AT&T Technologies American Agricultural Editors American Society for Personnel Arkansas Electric Cooperative Association of Girl Scouts Blue Valley School District Business Men's Assurance City of Kansas City, Missouri City Utilities of Springfield Credit Union Executives Gates Lear Jet 'Hallmark Cards, Inc. Kansas Chamber of Commerce Lee County Electric Nat'l Pork Producers Council National School Boards Assoc. Quality Chekd Dairy Products South Carolina Assoc. of CPAs VII. GENERAL CONDITIONS Alabama Universtiy - Birmingham American Public Power Association American Chamber of Commerce Arthur Anderson & Company Birmingham Public Schools Building Service Contractors Case Western Reserve University City of Overland Park, Kansas Colorado University First Continental Bank Georgia Army National Guard RAMO Electric Co -Op Kansas City, KS Area Chamber Mobay Chemical 'Nat'l Rural Electric Co -Op Assoc. National Telephone Co -Op S. C. Johnson & Son Southern Methodist University Specific recommendations will be presented or reported based on our best business judgment. These will be supported by data accumulated in the course of the study to assist client management in decision- making and implementation. Billings will be submitted monthly for all work completed to date on the engagement. It is understood of Fayetteville, of such decision the engagement. that this engagement may be terminated by the City Arkansas, at any time by notifying us, in writing, and paying all fees and charges incurred to date on All information obtained during the engagement regarding your City will be considered as confidential. We appreciate the opportunity to propose our service to the City of Fayetteville, Arkansas and look forward to working with you on this project. Respectfully submitted, LAWRENCE -LEITER AND COMPANY -6- By Ronald V. Raine, CMC Vice President