HomeMy WebLinkAbout177-23 RESOLUTION113 West Mountain Street
Fayetteville, AR 72701
(479) 575-8323
Resolution: 177-23
File Number: 2023-963
FIRE DEPARTMENT ADMINISTRATIVE POLICIES APPROVAL (POLICY CHANGES):
A RESOLUTION TO APPROVE REVISED FAYETTEVILLE FIRE DEPARTMENT POLICIES WITHIN
SECTION 100 GENERAL INFORMATION AND INTRODUCTION, AND SECTION 200 SAFETY, HEALTH &
WELLNESS
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE, ARKANSAS:
Section 1: That the City Council of the City of Fayetteville, Arkansas hereby approves the revised Fayetteville Fire
Department policies within Section 100 General Information & Introduction and Section 200 Safety, Health &
Wellness, copies of which are attached to this Resolution.
PASSED and APPROVED on August 15, 2023
Page 1
Attest:
L/ Y;
Kara Paxton, City ClekTreasurer
CITY OF
FAYETTEVILLE
ARKANSAS
MEETING OF AUGUST 15, 2023
TO: Mayor Jordan and City Council
THRU: Brad Hardin, Fire Chief
FROM: Granville Wynn, Financial Analyst - Fire
DATE:
SUBJECT: Fire Department Administrative Policies Approval
CITY COUNCIL MEMO
2023-963
RECOMMENDATION:
FIRE DEPARTMENT ADMINISTRATIVE POLICIES APPROVAL (POLICY CHANGES):
BACKGROUND:
The Fayetteville Fire Department is currently in the process of reviewing policies and updating as necessary to
make changes as recommended and to meet best practices while working through the CFAI accreditation
process. Formatting changes are due to a prior change in policy management software.
DISCUSSION:
These changes are part of the following Policies:
Section 100 General Information & Introduction
Electronic Communications & Devices
External Customer Relations
General Information and Introduction
Human Resources
Incentive Plan
Internal Customer Relations
Labor & Management Relations
Mission & Vision Statement
Operations Reporting and Documentation
Personnel
Physical Resources
Special Operations Section (SOS)
Section 200 Safety, Health & Wellness
Personal Protective Equipment
These changes include wording and formatting to aid in the process for maintaining and modifying policies and
procedures.
BUDGET/STAFF IMPACT:
Mailing address:
113 W. Mountain Street www.fayetteville-ar.gov
Fayetteville, AR 72701
No Budget Impact with these Policy Changes
ATTACHMENTS: FFD Council Packet _SRF & Policy Documents for File #2023-963
Mailing address:
113 W. Mountain Street www.fayetteville-ar.gov
Fayetteville, AR 72701
== City of Fayetteville, Arkansas
y 113 West Mountain Street
Fayetteville, AR 72701
(479)575-8323
- Legislation Text
File #: 2023-963
Fire Department Administrative Policies Approval
A RESOLUTION TO APPROVE REVISED FAYETTEVILLE FIRE DEPARTMENT POLICIES
WITHIN SECTION 100 GENERAL INFORMATION AND INTRODUCTION, AND SECTION 200
SAFETY, HEALTH & WELLNESS
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF FAYETTEVILLE,
ARKANSAS:
Section 1: That the City Council of the City of Fayetteville, Arkansas hereby approves the revised
Fayetteville Fire Department policies within Section 100 General Information & Introduction and
Section 200 Safety, Health & Wellness, copies of which are attached to this Resolution.
Page 1
City of Fayetteville Staff Review Form
2023-963
Item ID
8/15/2023
City Council Meeting Date - Agenda Item Only
N/A for Non -Agenda Item
Brad Hardin 7/27/2023 FIRE (300)
Submitted By Submitted Date Division / Department
Action Recommendation:
Staff is requesting Council Approval adopting Fayetteville Fire Department Administrative Policy Changes.
Account Number
Project Number
Budgeted Item? No
Does item have a direct cost? No
Is a Budget Adjustment attached? No
Purchase Order Number:
Change Order Number:
Original Contract Number:
Comments:
Budget Impact:
Total Amended Budget
Expenses (Actual+Encum)
Available Budget
Item Cost
Budget Adjustment
Remaining Budget
Fund
Project Title
$ -
t
V20221130
Previous Ordinance or Resolution #
Approval Date:
Old Administrative
Operating Policy
(AOP)
Fayetteville Fire Department
Administrative Policies
Policy-101 General Information and Introduction
Version 8 Date Created 11/14/2022
SOG Reference: All SOG & EOG
CFAI Reference: 7A.3,
Purpose
CITY OF
FAYETTEVILLE
ARKANSAS
The Fayetteville Fire Department (FFD) Administrative Policies, the City of
Fayetteville Policies and Procedures and Standard Operating Procedures, the Rules
and Regulations of the Civil Service Commission of the City of Fayetteville, the FFD
Standard Operating Guidelines (SOG), and the FFD Emergency Operating
Guidelines (EOG) are the official controlling documents and requirements of the
Fayetteville Fire Department and as such, are intended for the general guidance of
the Firefighters and members of the Fayetteville Fire Department.
Scope
Much is left to the zeal and discretion of the individual, and efficiency ratings as well as
disciplinary actions will depend upon the way the Firefighters and members conduct
themselves in the performance of their duties. Compliance with the operating
procedures and careful attention to the orders of department officers is necessary to
retain the respect and goodwill of the public which this department enjoys.
Violations of any of the operating procedures, neglect, or omission of any of the duties
prescribed herein, are considered offenses, and any member found guilty will, at the
discretion of the Fire Chief, be subject to reprimand, suspension, demotion, or dismissal
from the department.
Administrative Policies
Administrative Policies of the Fayetteville Fire Department will contain
administrative information related to the overall operation of the department
throughout all divisions, programs, and services provided. All Administrative
Policies will be reviewed by, and formally approved by the Fayetteville City Council.
Any new Administrative Policy or change to existing Administrative Policy will be
approved through the Labor Management Team (LMT) process, then submitted to
and approved by the City Council before it can be published. Any new
Administrative Policy or change to an Administrative Policy that has not been fully
approved by LMT and City Council will not be considered valid except as outlined
below in the section titled Administrative Directives.
Administrative Directives
Administrative directives will be issued only in emergency situations where
changes are time sensitive and vital to the continuance of safe operations.
Administrative Directives related to existing policies will reference the policy number,
be maintained in the policy management software, and be emailed out to all personnel.
Administrative directives will expire in 60 days unless through LMT Consensus
action is taken to extend or modify them. Efforts will be made to change the current
policy or create a new one during that time. If the Administrative directive must be
extended or modified, it will be resent to all personnel by email. Once a new policy
draft has been created it must go through the process for approval by the LMT and
City Council before being published. Once published, the approved version will be
sent out as a reading assignment through the policy management system and the
Administrative Directive will be archived.
Standard Operating Guidelines.
Standard Operating Guidelines (SOG) of the Fayetteville Fire Department will contain
detailed guidelines and procedures for the administration of the related approved
Administrative Policy. The SOG document must remain flexible to ensure the ability to
swiftly enact procedural updates.
Any Change to the SOG will be assigned to FFD Personnel through the policy
management system for review. SOGs shall not be put in place without the existence of a
related Administrative Policy that will define the purpose and parameters of the SOG. All
new SOG documents or changes to those in existence will be approved by the LMT.
Emergency Operating Guidelines
Emergency Operating Guidelines (EOG) of the Fayetteville Fire Department will contain
more detailed information regarding fire ground and emergency scene organization,
strategies, and tactics. The EOG document must remain flexible to ensure the ability to
swiftly enact procedural updates and technological changes based on fire service
industry standards. EOGs shall not be put in place without the existence of a related
Administrative Policy that will define the purpose and parameters of the EOG.
All new EOG documents or changes to those in existence will be approved by the LMT.
Policy Maintenance
Maintenance of policies and procedures will be the responsibility of a designated Chief
Officer. Additions, deletions, and modifications will be implemented as necessary to
reconcile changing conditions, and to reflect revisions in policies and procedures. All
policies whether in published, draft or archived status will be stored and maintained
utilizing a policy management software program. Current PDF versions of all policies
will be available to all personnel in the designated policy software program.
New Administrative Policy
(AP)
Fayetteville Fire Department
Administrative Policies
General Information and Introduction
Version 15
Created: November 8, 2016
Revised: July 27, 2023
SOG Reference:
All SOGs
CFAI Reference:
Criterion 1A: Governing Body
Purpose
The Fayetteville Fire Department (FFD) Administrative Policies, the City of Fayetteville
Policies and Procedures and Standard Operating Procedures, the Rules and
Regulations of the Civil Service Commission of the City of Fayetteville, the FFD
Standard Operating Guidelines (SOG), and FFD Administrative Directives are the
official controlling documents and requirements of the Fayetteville Fire Department
and as such, are intended for the general guidance of the uniformed and nonuniformed
members of the Fayetteville Fire Department.
Scope
Much is left to the zeal and discretion of the individual, and efficiency ratings as well as
disciplinary actions will depend upon the way the Firefighters and members conduct
themselves in the performance of their duties. Compliance with the operating
procedures and careful attention to the orders of department officers is necessary to
retain the respect and goodwill of the public which this department enjoys.
Violations of any of the operating procedures, neglect, or omission of any of the duties
prescribed herein, are considered offenses, and any member found guilty will, at the
discretion of the Fire Chief, be subject to reprimand, suspension, demotion, or
dismissal from the department.
Administrative Policies
Administrative Policies of the Fayetteville Fire Department will contain administrative
information related to the overall operation of the department throughout all divisions,
programs, and services provided. All Administrative Policies will be reviewed and
formally approved by the Fayetteville City Council. Any new Administrative Policy or
change to an existing Administrative Policy will be approved through the Labor
Management Team (LMT) process as outlined in the Labor & Management Relations
policy, then submitted to and approved by the City Council before it will be published.
Any new Administrative Policy or change to an Administrative Policy that has not been
fully approved by LMT and City Council will not be considered valid except as outlined
below in the section titled "Administrative Directives."
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Fayetteville Fire Department
Administrative Policies
General Information and Introduction
Version 15
Created: November 8, 2016
Revised: July 27, 2023
SOG Reference:
All SOGs
CFAI Reference:
Criterion 1A: Governing Body
Administrative Directives
Administrative Directives will be issued only in emergency situations where changes
are time -sensitive and vital to the continuance of safe operations. Administrative
Directives related to existing Administrative Policies and SOGs shall reference the
policy or SOG number, be maintained in the current policy management software, and
be emailed out to all FFD personnel.
Administrative Directives will expire 60 days from the date of implementation, unless
through LMT Consensus, action is taken to extend or modify them. Efforts will be made
to change the current policy or create a new policy during the first 60 days a directive
is active. If the Administrative Directive must be extended or modified, it will be sent to
all personnel by email.
Once a new policy draft has been created it must go through the process for approval
by the LMT and City Council before being published. Once published, the approved
version will be sent out as a reading assignment through the current policy
management software utilized by the department and the Administrative Directive will
be archived.
Standard Operating Guidelines (SOG)
Standard Operating Guidelines (SOGs) of the Fayetteville Fire Department will contain
detailed guidelines and procedures for the implementation of the related approved
Administrative Policy. The SOG document must remain flexible to ensure the ability to
swiftly enact procedural updates.
Any change to a SOG will be assigned to FFD personnel through the policy
management software for review. SOGs shall not be put in place without the existence
of a related Administrative Policy that will define the purpose and parameters of the
SOG. All new SOG documents or changes to those in existence will be approved by
the LMT.
Policy Maintenance
Maintenance of policies and procedures will be the responsibility of a Chief Officer or
their designee. Additions, deletions, and modifications will be implemented as
necessary to reconcile changing conditions, and to reflect revisions in policies and
procedures. All policies whether published, draft, or archived status will be stored and
maintained in the current policy management software utilized by the Fayetteville Fire
Department.
Current PDF versions of all department Administrative Policies, Administrative
Directives, and Standard Operating Guidelines will be available to all department
personnel in the designated policy software program.
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The following Administrative Polices are newly created documents. These policies have been
created to better organize the supporting Standard Operating Guidelines (SOGs) that the
Fayetteville Fire Department uses for day-to-day operations, emergency operations, and
carrying out the mission of the FFD.
These new Administrative Policies shall replace any prior approved Fayetteville Fire
Department Administrative Operating Polices (FFD AOPs).
Mailing Address
303 W. Center St. www.fayetteville-ar.gov
Fayetteville, AR 72701
New Administrative Policy
(AP)
Fayetteville Fire Department
Administrative Policies
Electronic Communications & Devices
Version 2
Created: March 9, 2023
Revised: July 10, 2023
SOG Reference:
113, 120,
CFAI Reference:
Criterion 9D: Information Technology
Purpose
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The purpose of this policy is to ensure the proper use of all fire department electronic
communications systems, networks, and devices. These systems and devices are for the
official use of Fayetteville Fire Department (FFD) employees and are intended to improve the
efficiency and quality of departmental operations. Access to the system permits employees to
connect to information resources on a global basis. Each employee has a responsibility to
use all types of electronic communication including: Internet, city intranet (COFI), Mobile Data
Terminal (MDT), telephones, tablets, computers, and email in a productive manner consistent
with a good public image. This policy outlines the minimum requirements for use of these
tools within the COFI, FFD, and any other future networks. This policy covers appropriate use
of any email sent from a FFD email address and applies to all uniformed and non -uniformed
members of the FFD.
Scope
Standard Operating Guidelines (SOGs) will outline specific department policies concerning
the use of social media, citywide email, city intranet (COFI), internet usage, and department
issued electronic communication devices. The discretion and good judgement of the
individual is relied upon to make correct choices in situations they might find themselves in. If
an employee is found to have intentionally misused or abused an electronic communications
medium, disciplinary actions will depend upon the nature and severity of the infraction.
Compliance with the standard operating guidelines is necessary to retain the respect and
goodwill of the public which this department enjoys.
Policy
Intentional violations of any of the SOGs, neglect, or omission of any of the duties prescribed
therein, are considered offenses, and any member found guilty after an investigation will, at
the discretion of the Fire Chief, be subject to reprimand, suspension, demotion, or dismissal
from the department.
Fayetteville Fire Department
Administrative Policies
External Customer Relations
Version 2
Created: February 23, 2023
Revised: July 7, 2023
SOG Reference:
102, 1055 107, 129
CFAI Reference:
Category 1
Purpose
To define the groups of people outside of the Fire Department with whom our personnel
come into contact. To offer guidelines to promote educational opportunities, allow station
visits, apparatus visit requests, "Safe -Place" program, how to address citizen
complaints, and "ride -a -longs" for citizens. This policy and following guidelines address
these opportunities and programs while taking into consideration safety, security, and
liability.
Customer Relations
Customer Relations is simply how we treat people. How we treat people is what
determines how our customers think of us. The Fayetteville Fire Department is
committed to maintaining the highest standard of customer care.
1. External customers are the citizens and visitors of the city.
2. Internal customers are Fire Department personnel and other City employees.
3. All customers, internal and external, will be treated with dignity and respect.
All employees of the Fayetteville Fire Department, regardless of rank, are empowered
and expected to foster a positive working relationship and image within and throughout
the community.
Policy
This policy will apply to everyone within the fire department to ensure the safety of our
personnel and that of the public.
1. The fire department will provide guidelines addressing the following.
• Customer Service
• Station Visitors
• Department Ride -a -Longs
• Department Safe Place Program
• Citizen Complaints
2. SOGs shall be created and maintained detailing all procedures related to this
policy.
3. All creation, maintenance, and changes of SOGs shall follow the LMT process
established in the Labor & Management Relations policy.
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Fayetteville Fire Department
Administrative Policies
Human Resources
Version 1
Created: March 9, 2023
Revised: July 10, 2023
SOG Reference:
101, 1065 108, 112, 204
CFAI Reference:
Criterion 7A: Human Resources Administration
Purpose
The purpose of this policy is to provide general guidance for the development and
deployment of Standard Operating Guidelines (SOGs) for the management of the
uniformed and non -uniformed members of the Fayetteville Fire Department. These
guidelines will be used for retention, recruitment, promotion, awards recognition,
discipline, and internal investigations. Other guidelines not listed can be added as
they are needed in the future.
Scope
Recruitment, development, and retention of quality employees is a recognized
necessity not just in the fire service, but in every industry. The Fayetteville Fire
Department (FFD) invests a great deal of time and capital in every uniformed fire
fighter from the minute they take their Duty Oath until they retire. The FFD recognizes
it is in the department and the city's best interest to foster positive and productive
workplace culture by promoting employee engagement, addressing employee
concerns and grievances, and providing opportunities for professional development
and growth. Overall, SOGs developed under the Human Resources Policy are
designed to support the FFD's mission and objectives by ensuring that it has a capable
and motivated workforce that is aligned with the department's values and goals.
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Fayetteville Fire Department
Administrative Policies
Incentive Plan
Version 2
Created: March 28, 2023
Revised: July 10, 2023
SOG Reference:
126
CFAI Reference:
Category 7: Human Resources
Purpose
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The purpose of this policy is to provide information on the Fayetteville Fire Department Incentive Plan,
which was approved by the City Council on March 7, 2023, as well as how it shall be implemented by
the department.
Scope
Resolution 79-23 of 2023 was approved at the recommendation of a pay and benefits study and reads
as follows.
A RESOLUTION TO APPROVE THE FIRE DEPARTMENT INCENTIVE PLAN, AND TO
APPROVE A BUDGET ADJUSTMENT
WHEREAS the 2023 Fire and Police Pay and Benefits Study completed by JER HR
Group was approved by the City Council on March 7, 2023; and
WHEREAS the study identified areas for improvement for the Fire Department to remain
competitive in the job market with respect to incentive pay for longevity, education, and
certification/assignment; and
WHEREAS offering these incentives will allow market competitiveness for the Fire
Department, help with the retention of staff in specialized assignments, encourage pursuit
of higher education within the department, provide the community with well -trained and
certified personnel in the areas of Aircraft Rescue & Firefighting, Haz-mat/Weapons of Mass
Destruction/Urban Search and Rescue, Emergency Response Team, field Training Officers
and Peer -to -Peer Wellness/Fitness Trainers, as well as provide incentive for bi-lingual
certification to better communicate with Fayetteville's diverse population.
Policy
• The fire department will provide guidelines on the following:
• Definition of incentive pay.
• Distribution of pay.
• Number of qualifying team/assignment positions.
• Required training, education, and or certificates.
• The Fire Chief or his/her/their designee will be the final authority.
• SOGs shall be created and maintained detailing all procedures related to this policy.
• All creation, maintenance, and changes of SOGs shall follow the LMT process established in the
Labor & Management Relations policy.
Fayetteville Fire Department
Administrative Policies
Incentive Plan
Version 2
Created: March 28, 2023
Revised: July 10, 2023
SOG Reference:
126
CFAI Reference:
Category 7: Human Resources
Incentive Parameters
• Longevity
Pay
•
5-9 years
$700 per year
•
10+ years
$1,400 per year
•
15+ years
$2,100 per year
•
20+ years
$2,800 per year
•
25+ years
$3,500 per year
• Education Pay
•
Associate Degree
$25 per pay period
•
Bachelor's Degree
$100 per pay period
•
Master's Degree
$150 per pay period
• Certificate/Assignment Pay
•
Hazmat Tech
2%
•
Hazmat Team Leader
4%
•
ARFF Certified
2%
•
ARFF Team Leader
4%
•
ERT Team
2%
•
Peer Team
2%
•
FTO
2%
•
Bilingual
2%
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Fayetteville Fire Department
Administrative Policies
Internal Customer Relations
Version 1
Created: February 23, 2023
Revised: May 31, 2023
SOG Reference:
108
CFAI Reference:
Category 7: Human Resources
Purpose
IV
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The purpose of this policy is to provide guidelines for members of the Fayetteville Fire
Department, uniformed and civilian, on how we treat our internal customers. Our members,
and fellow City of Fayetteville employees, are the most valuable asset the Fire Department
and the City has, and we should all strive to do our absolute best to treat each other with
respect and dignity.
Customer Relations
Customer Relations is simply how we treat people. All Fayetteville Fire Department members
should be committed to maintaining the highest standard of customer care. How we treat each
other can determine the success or failure of the department, a company, a call, and ultimately
the firefighter. How we treat other city employees can and will affect relationships between our
department and other city departments for years to come.
Policy
1. Treat internal customers with respect and dignity always. All members of the department
are expected to behave in a professional manner and to maintain a positive and courteous
attitude when interacting with other members of the Fire Department and other City
employees.
2. Communicate effectively with internal customers. Members of the department are
expected to provide clear and concise communication when interacting with internal
customers, whether in person, over the phone, or via email. If a member of the
department is unsure about how to respond to a question or concern, they should seek
guidance from their supervisor or another appropriate authority.
3. Respond promptly to internal customer requests. Members of the department are
expected to respond to internal customer requests in a timely and efficient manner. This
includes promptly returning phone calls and emails, as well as addressing any concerns
or issues in a timely manner.
4. Maintain confidentiality. Members of the department are expected to maintain the
confidentiality of any information shared by internal customers, in accordance with
departmental policies and procedures.
5. Provide a safe and healthy work environment. Members of the department are expected
to take steps to ensure a safe and healthy work environment for themselves and their
colleagues, including following all safety protocols and reporting any hazards or concerns
to their supervisor.
6. Seek feedback and continuously improve. Members of the department are expected to
seek feedback from their internal customers and use this feedback to continuously
improve their service. This includes actively seeking out opportunities to learn and grow
and being receptive to constructive criticism.
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Fayetteville Fire Department
Administrative Policies
Labor & Management Relations
Version 2
Created: March 8, 2023
Revised: July 10, 2023
SOG Reference:
109
CFAI Reference:
Category 1 Governance and Administration
Purpose
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The purpose of the Labor/Management Team process is to improve the workplace. It is a
tool used by labor and management to investigate, study, create/maintain policies & SOGs,
and discuss possible solutions to mutual problems affecting labor & management relations.
Below is an abbreviated outline of the LMT, for a detailed definition of the team, meeting
rules that both sides have agreed to abide by, and goals reference SOG-109
Labor/Management Team.
Scope
The Labor/Management Team (LMT) process promotes cooperative decision making
between Management and Labor to make the Fayetteville Fire Department (FFD) more
effective as an organization. The focus of our efforts is the total commitment to the members
of the FFD and the public we serve. The members of the Fire Department and other City of
Fayetteville employees (COF) are internal customers. The people who receive FFD services
are external customers. Every decision, at every level of the LMT process must consider
the customer first. The labor/management process assists in planning policy and
procedures as well as resolving a variety of challenges that arise.
General Outline
The LMT consists of labor leaders and fire administration managers meeting
monthly to create/maintain departmental policies/guidelines, and resolve
issues or problems within the FFD.
2. Long-standing problems may not generally be solved by quick or easy solutions.
However, the LMT provides a forum to tackle these problems.
3. The Union leaders and management must be committed to the success of the
LMT.
4. The increased communications between the parties will lead to a better
Labor/Management relationship.
5. The LMT process will be invaluable in reaching solutions to mutual problems.
Fayetteville Fire Department
Administrative Policies
Labor & Management Relations
Version 2
Created: March 8, 2023
Revised: July 10, 2023
SOG Reference:
109
CFAI Reference:
Category 1 Governance and Administration
The Basic Formula for Success
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1. Willingness to recognize that problems may exist.
2. Desire to improve the current situation.
3. Commitment to allocating resources (time and energy).
4. Expectations must be realistic in nature.
5. Long term cooperation and relationships are greater than any single issue, policy, or
guideline.
6. Divisive topics must be removed from the LMT. Certain topics may arise that are so
divisive that they threaten the LMT process and divide the department. If a consensus
cannot be reached, the Fire Chief shall withdraw the topic from the LMT process and
make the final decision on said topic.
Labor/Management Team Members
1. The number of team members is made up equally of representatives
from IAFF Local 2866 (labor) and Fayetteville Fire Administration
(management).
2. The Labor members should include the local union leadership, stewards, and
representatives of each shift and/or members appointed by the Union President.
3. Management members must include Chief Officers and/or other members
appointed by the Fire Chief.
4. Additional members may be included as required.
General guidelines
1. It is recognized that recommendations growing out of these meetings are not
binding.
2. No grievances shall be discussed, and no bargaining shall take place.
3. Topics that could lead to grievances may be discussed.
4. Each person wishing to speak shall be recognized by the Chair before speaking.
5. The Chair shall recognize a motion from either party to table a topic for further
study.
6. Either party may initiate a request to the Federal Mediation and Conciliation
Service for assistance.
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Fayetteville Fire Department
Administrative Policies
Mission & Vision Statement
Version 2
Created: February 23, 2023
Revised: July 14, 2023
SOG Reference:
100, 101
CFAI Reference:
Category 3
Purpose
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This policy is the foundational core of the Fayetteville Fire Department. This is our mission,
our vision, what we strive to achieve every day, on every call, and in every contact, we have
with the citizens of our city.
Just Cause, Mission, & Vision Statement
Just Cause: To save lives and property.
Mission Statement: To put other's needs in front of our own to save life and property. What
we do is for you.
Vision Statement: Our vision is to ensure our firefighters are trained in the latest firefighting
techniques, have the best equipment available, are physically fit, and are physically and
mentally intact. By ensuring our people are at their best, we will provide the best quality
service possible to our customers.
Core Values
The core values of the Fayetteville Fire Department are Commitment, Courage, & Honor.
These values form the foundation of our policies, decisions, and goals.
• Commitment: To serve each other, our families, and our customers.
• Commitment: To advance our purpose through our vision and mission.
• Commitment: To continuously improve ourselves and the department.
• Courage: To do the right thing in the face of adversity.
• Courage: To face our fears.
• Courage: To put the needs of others above our own.
• Honor: To instill and maintain the trust of the community of our members, through our
actions and commitment to service.
• Honor: To respect the service and sacrifice of the past, present, and future.
• Honor: To have the integrity to do the right thing.
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Fayetteville Fire Department
Administrative Policies
Operations Reporting and Documentation
Version 2
Created: March 22, 2023
Revised: July 10, 2023
SOG Reference:
104, 1075 108, 111, 123
CFAI Reference:
9C.4, 9D.2
Purpose
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The purpose of this policy is to establish guidelines for thorough record keeping, report
writing, and documentation in the Fayetteville Fire Department (FFD). The accurate and
detailed record keeping of all incidents, responses, inspections, accidents, calls for service,
public contact, training activities, and community outreach is essential for the efficient and
effective operation of the department. Proper documentation ensures that information is
available for analysis, future planning, and decision -making.
Policy
All uniformed and civilian members of the Fayetteville Fire Department are required to
maintain thorough record keeping, report writing, and documentation to ensure accurate and
complete records of all incidents, inspections, training, and any other activities related to the
department's mission. This includes, but is not limited to, fire incidents, medical emergencies,
hazardous materials incidents, rescues, citizen complaints, general calls for service,
educational demonstrations, equipment maintenance, inspections, and repairs. The
documentation will be completed in a timely and efficient manner to ensure that it is available
for use in various areas of the department.
All records and reports will be written and kept in the current software/program the
Fayetteville Fire Department is utilizing. This will ensure consistency and ease of access to
information. Members must ensure that all required data fields are filled out accurately and
completely, including incident date and time, location, type of incident, and a detailed
narrative of the incident or activity.
All department members are responsible for providing detailed report narratives.
Narratives are an essential component of the report, they provide a record of the incident,
and are a legal document that can and will be used in legal proceedings. The narratives
should be objective and detailed, providing information on the circumstances surrounding the
incident or activity, the actions taken by the company or individual, and the outcome of those
actions. When documenting an incident, members should include observations, actions
taken, and results. Members should also include any relevant environmental factors, such as
weather or other conditions, which may have impacted the incident.
It is the responsibility of the individual making the report or creating documentation to ensure
that records are legible, complete, and accurate. Any corrections or additions to records must
be made in a timely manner and clearly marked as such. Any member who becomes aware
of inaccuracies in reports or documentation must report the error to a supervisor for
correction.
All records and reports are considered confidential and are only accessible to authorized
personnel. Any unauthorized access to records or reports will result in disciplinary action.
Fayetteville Fire Department
Administrative Policies
Personal Protective Equipment (PPE)
Version 2
Created: June 26, 2023
Revised: July 17, 2023
SOG Reference:
208, 2095 210, 211
CFAI Reference:
11A
Purpose
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The purpose of this policy is to identify and define what Personal Protective Equipment (PPE)
is. As well this policy will provide a framework for Standard Operating Guidelines to follow,
addressing the purchasing, issuing, use, inspection, cleaning, maintenance, and ultimate
destruction/disposal of degraded fire department owned PPE.
Definitions
Bunker Gear (Bunkers) Bunker Gear, also known as bunkers or turnout gear, is the
protective ensemble a fire fighter wears during various
emergency operations, including structural firefighting.
Bunker Gear consists of a helmet, flash hood, coat, gloves,
suspenders, pants, and boots. Ensemble shall be compliant
to the current NFPA Standard.
Structural Ensemble Full bunker gear ensemble plus SCBA, integrated PASS
device, and face mask. The full structural ensemble will be
worn anytime a firefighter is working in an immediate danger
to life and health (IDLH) environment at a structure fire.
Wildland Gear Wildland gear (Light Gear) is a limited protective light
ensemble. Wildland gear consists of a helmet, eye
protection (when applicable) coat, pants, boots, appropriate
gloves for the task being performed. Light gear may be worn
during technical operations, wildland firefighting, automobile
extrications/rescues, outside training operations, or other
appropriate situations. Wildland gear is not to be worn during
interior firefighting operations. Ensemble shall be compliant
to the current NFPA Standard.
Swiftwater Gear Swiftwater gear is a complete PPE ensemble consisting of a
helmet, eye protection (when applicable), wet or dry suit,
gloves, footwear, personal flotation device (PFD), rescue
knife, whistle, and personal locator beacon (PLB). Ensemble
shall be compliant to the current NFPA Standard.
Vapor -Protective Ensemble Vapor -Protective Ensemble (VPE) shall consist of an
appropriate helmet, eye protection, appropriate HAZMAT
encapsulation suit, appropriate gloves, footwear, and SCBA
with facemask. Ensemble shall be compliant to the current
NFPA Standard.
Fayetteville Fire Department
Administrative Policies
Personal Protective Equipment (PPE)
Version 2
Created: June 26, 2023
Revised: July 17, 2023
SOG Reference:
208, 2095 210, 211
CFAI Reference:
11A
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Liquid Splash Ensemble A full liquid splash protective ensemble shall consist of
adequate head, eye, and airway protection, appropriate
liquid splash protection suit, appropriate gloves, and
footwear. Ensemble shall be compliant to the current NFPA
Standard.
Medical Call Ensemble All department members are encouraged to exercise their
best judgment when responding to an emergency medical
call. At a minimum liquid proof non latex exam gloves should
be worn on every medical call and discarded in the
appropriate manner after the call is terminated. N95 masks
will be available on all apparatus for use.
Hearing Protection Hearing protection will be provided to all members of the
FFD operating in environments where sound levels equal or
exceed eighty-five (85) dbA. Hearing protection will meet or
exceeds the minimum requirements set forth in 29 Code of
Federal Regulations 1910.95, Occupational Noise Exposure
and NFPA 1500, Standard on Fire Department Occupational
Safety and Health Program, Section 7.21.
Hearing protection will consist of headphones inside fire
apparatus that must be worn while members are riding an
apparatus. Hearing protection consisting of ear plugs will be
provided to all members and should be worn anytime a
member is working in an environment outside of an
apparatus where sound levels equal or exceed eighty-five
(85) dbA.
Eye Protection Eye Protection shall be provided on every apparatus. Eye
protection will conform to 29 Code of Federal Regulations
1910.133, Eye and face protection and NFPA 1500,
Standard on Fire Department Occupational Safety and
Health Program, Section 7.21.
Other PPE While this policy lists specific forms of PPE there are
numerous forms utilized by department members that are
unlisted here. These forms of PPE are typically for day-to-
day operations such as housekeeping or yard work and do
not need to be specifically cited. Department members are
expected to use their experience, training, and best
judgement when and how these forms of PPE should be
utilized.
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Fayetteville Fire Department
Administrative Policies
Personal Protective Equipment (PPE)
Version 2
Created: June 26, 2023
Revised: July 17, 2023
SOG Reference:
208, 2095 210, 211
CFAI Reference:
11A
Policy
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Standard Operating Guidelines (SOGs) will be developed and maintained by the Fayetteville
Fire Department (FFD) concerning the use of the defined types of PPE. It will be the policy of
the FFD to purchase and provide PPE that conforms to the current NFPA standard for each
type of ensemble.
The department recognizes that not every situation or every call will require every member to
be in full PPE.
Example: A Driver/Operator will not need to be in a full structural ensemble while
working at a pump panel during a structure fire, however, a Safety Officer might need a
full ensemble if they are downwind outside of the same burning structure. Department
members are expected to rely on their training and best judgment when operating at a
scene.
ANY department member that is entering or working in an IDLH environment will wear
the correct full ensemble for the environment they are in.
For further information, reference specific SOGs for each type of PPE.
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Fayetteville Fire Department
Administrative Policies
Personnel
Version 2
Created: March 13, 2023
Revised: July 20, 2023
SOG Reference:
110, 1145 115, 1163 117, 1215 124
CFAI Reference:
7B, 7C5 7E
Purpose
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The purpose of this policy is to establish Standard Operating Guidelines (SOGs) for the fair
and consistent treatment of all uniformed and civilian Fayetteville Fire Department (FFD)
employees. Those guidelines will outline the responsibilities of administration and employees,
while ensuring compliance with local, state, and federal laws & regulations. This policy is
designed to create a positive work environment that promotes teamwork, professionalism,
and accountability.
Policy
This policy shall apply to all uniformed and civilian employees of the FFD, regardless of
position or classification. This policy should not be interpreted as superseding any City of
Fayetteville Human Resources (HR) policies.
All FFD SOGs referenced in or created under this policy shall align with city HR policies. If a
city HR policy changes and a department SOG conflicts with the change the SOG will be
scheduled for review and amendment in accordance with the Labor & Management Relations
policy. If necessary, the Fire Chief will issue an Administrative Directive to make an
immediate change to the SOG, and the SOG will then be amended within 60 days of the
Administrative Directive's effective date.
All employees are expected to comply with this policy, as well as any other applicable
departmental standard operating guidelines (SOGs), Administrative Policies, and
Administrative Directives.
This policy is subject to change, and all fire department employees will be notified of any
updates or revisions.
Fayetteville Fire Department
Administrative Policies
Physical Resources — 2023 Revision
Version 2
Created: March 22, 2023
Revised: July 10, 2023
SOG Reference:
118, 122
CFAI Reference:
Category 6: Physical Resources
Purpose
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The purpose of this policy is to provide a systematic process for the inspection and evaluation
of physical resources daily, quarterly, semi-annually, and annually.
Policy
Self -Contained Breathing Apparatus (SCBA)
All FFD owned SCBAs shall be inspected annually. The inspection shall include back frames,
hoses/reducers, face mounted regulator, electronics, and bottle. Spare SCBA bottles shall be
inspected annually. The bottle inspection will be a visual inspection and hydrostatic date
check. All inspection results shall be documented in the current software/program being
utilized by the FFD. The current revision of NFPA 1852 shall be utilized for all SCBA related
inspections. After January 1, 2025 the current revision of NFPA 1850 shall be utilized in
accordance with the NFPA Emergency Response and Responder Safety Document
Consolidation Plan.
SCBA Fill Stations
All SCBA fill stations will have air sampling conducted quarterly in accordance with the
current revision of NFPA 1989. Air samples will be tested by an independent accredited
laboratory. Fixed breathing air storage cylinders shall be inspected and tested in accordance
with the current revision of DOT - Qualification, Maintenance and use of Cylinders 49 CFR
173.34. All test results will be documented in the current software/program being utilized by
the FFD. After January 1, 2025 the current revision of NFPA 1985 shall be utilized in
accordance with the NFPA Emergency Response and Responder Safety Document
Consolidation Plan.
SCBA Mask Fit Testi
Annual mask fit testing shall be performed for every member of the FFD that could possibly
be tasked with internal firefighting operations. Fit testing will be conducted in annually, or if a
department member has a significant change in body weight. For members that are
unavailable during testing, makeup tests will be scheduled as soon as possible after they
return to duty. The current revision of OSHA - Respiratory Protection Standard 29 CFR
1910.134 & the current revision of NFPA 1404 shall be utilized for fit testing. After January 1,
2025 the current revision of NFPA 1400 shall be utilized in accordance with the NFPA
Emergency Response and Responder Safety Document Consolidation Plan. All test results
will be documented in the current software/program being utilized by the FFD.
Fayetteville Fire Department
Administrative Policies
Physical Resources — 2023 Revision
Version 2
Created: March 22, 2023
Revised: July 10, 2023
SOG Reference:
118, 122
CFAI Reference:
Category 6: Physical Resources
Bunker Gear
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Inspection of all FFD issued Bunker Gear shall be conducted annually. The inspection results
shall be documented in the current software/program being utilized by the FFD. The current
revision of NFPA 1851 shall be utilized for inspections. After January 1, 2025 the current
revision of NFPA 1850 shall be utilized in accordance with the NFPA Emergency Response
and Responder Safety Document Consolidation Plan.
Fire Apparatus. Trailers. & Staff Vehicles
All fire apparatus, trailers, and staff vehicles shall be inspected at their annual Preventative
Maintenance (PM) appointment by a member of the Fayetteville Fleet Operations Division.
The inspection shall include the following vehicular components: brake system, exhaust
system, fuel system, cab condition, exterior components, lighting devices, steering
mechanism, windshield, pump panel (if applicable), pump (if applicable), frame, tires, wheels,
suspension, engine compartment, drive train and auxiliary equipment (generators, etc.). All
fire apparatus and staff vehicles will have annual, semi-annual, and quarterly PM conducted
by the Fleet Operations Division on their schedule. All maintenance records will be
maintained by the Fleet Operations Division concerning fire apparatus, staff vehicles, and
trailers.
Front line and reserve fire apparatus will have daily and weekly function inspections
performed by the FFD personnel assigned to the apparatus. Daily and weekly inspection
results will be documented in the software/program being utilized by the FFD by the members
performing the inspections.
Tools, Supplies & Small Equipment
Tools and small equipment assigned to front line and reserve fire apparatus will be inspected,
tested, or ran during daily and weekly apparatus function inspections by FFD personnel
assigned to said apparatus. Daily and weekly tool and equipment inspection results will be
documented in the software/program being utilized by the FFD by the members performing
the inspections. Any equipment found to be broken or otherwise nonfunctional will be
removed from service and a repair ticket will be submitted in the program/software being
utilized by the FFD for equipment repair.
Consumable supplies (hand sanitizer, rubber gloves, N95 masks, medical supplies, etc.) will
be replenished as they are used from the supply locker located at Station 1. All consumables
that are removed from the supply locker will be logged in the program/software or method
currently being utilized to track consumables usage.
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Fayetteville Fire Department
Administrative Policies
Physical Resources — 2023 Revision
Version 2
Created: March 22, 2023
Revised: July 10, 2023
SOG Reference:
118, 122
CFAI Reference:
Category 6: Physical Resources
Facilities
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Inspection of all facilities will be conducted yearly by Fayetteville Facilities Management
Division on their schedule. Inspection of facilities shall include all areas inside and outside,
concealed spaces, HVAC equipment, sprinkler and alarm systems, and appliances. When
maintenance issues arise throughout the year, members assigned to the building will
coordinate with the Facilities Management Division via the Facilities Management Work
Request Form located on the COFI home page. If it is determined the repair(s) are beyond
the scope of the Facilities Management Division an outside contractor will be hired. All
records will be maintained by the Facilities Management Division.
Trainina Props. Eauioment. and Tower Inspections/Maintenance
The Fayetteville Fire Department Training Center (FFD-TC) burn tower shall be inspected
and certified every 5 years by an outside licensed professional engineer with live fire training
structure experience in accordance with the most recent revision of NFPA 1402. After
January 1, 2025 the current revision of NFPA 1400 shall be utilized in accordance with the
NFPA Emergency Response and Responder Safety Document Consolidation Plan.
Training Division personnel will conduct an annual inspection of the FFD-TC. Any major
deficiencies, damage, or needed repairs will be recorded in the program/software being
utilized by the FFD and turned in to the Facilities Management Division via the Facilities
Management Work Request Form located on the COFI home page for repairs. If it is
determined the repair(s) are beyond the scope of the Facilities Management Division an
outside contractor will be hired.
All fixed burn props that are not attached to the training tower will be inspected annually and
their condition recorded and documented in the program/software being utilized by the FFD.
Any other training props or tools not listed here will be inspected and function tested before
every scheduled training day said prop is to be utilized.
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Fayetteville Fire Department
Administrative Policies
Special Operations Section
Version 2
Created: February 4, 2023
Revised: July 10, 2023
SOG Reference:
125, 127, 128
CFAI Reference:
5G, 5H, 5L
Purpose
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The purpose of this policy is to provide the framework for the Fayetteville Fire Department
(FFD) Special Operations Section (SOS). The intent is to facilitate training, define positions,
and address daily staffing requirements for the SOS. Maintaining qualified, and highly trained
personnel is vital to the safe and efficient mitigation of specialized technical rescue and
hazardous materials incidents.
Policy
1. SOGs will be created and maintained regarding required operational levels,
certifications, training, application process, appointment process, and continuing
education.
2. All creation, maintenance, and changes of SOGs will follow the LMT process
established in the Labor & Management Relations Policy.
3. The Fayetteville Fire Department will provide an attainable and manageable path for
any individual to participate in the SOS.